ARRIS Timbuktu for Macintosh v8.8.3 User Manual
Getting Started with
Timbuktu Pro for Macintosh
®
version 8.6
Copyright notice
Copyright © 1987-2006 Netopia, Inc. v.022006
All rights reserved. Printed in the U.S.A.
Netopia, the Netopia logo, and Timbuktu are registered trademarks belonging to Netopia, Inc., registered U.S. Patent and Trademark Office. Broadband Without Boundaries is a trademark belonging to
Netopia, Inc. This manual and any associated artwork, software, product designs or design concepts
are copyrighted with all rights reserved. Under the copyright laws this manual or designs may not be
copied, in whole or part, without the written consent of Netopia. Under the law, copying includes translation to another language or format.
Timbuktu Pro 8.6 works with Skype software. This product uses the Skype API but is not endorsed or
certified by Skype. Skype is a trademark of Skype Technologies S.A. in Luxembourg and other
countries.
Netopia, Inc.
6001 Shellmound Street, 4th Floor
Emeryville, CA 94608
USA
Part Number
This manual is Netopia part number 6120358-PF-06.
Contents
Introducing Timbuktu Pro ..........................................................................................................6
Timbuktu Pro Services .......................................................................................................... 6
Connecting with Timbuktu Pro............................................................................................... 7
Timbuktu Pro Transports................................................................................................. 7
Who Can Connect to Your Timbuktu Pro Computer?......................................................... 8
What Timbuktu Pro Can Do for You ........................................................................................ 8
Timbuktu Pro Features .......................................................................................................... 9
New in Timbuktu Pro Version 8.6 .................................................................................... 9
New in Timbuktu Pro Version 8.5..................................................................................... 9
New in Timbuktu Pro Version 8 ...................................................................................... 11
Timbuktu Pro Services................................................................................................... 13
Other Timbuktu Pro Features ......................................................................................... 16
System Requirements for Timbuktu Pro ................................................................................ 21
Minimum Hardware Requirements................................................................................. 21
Minimum Software Requirements.................................................................................. 21
Installing Timbuktu Pro ............................................................................................................ 22
Installing and Upgrading Timbuktu Pro on Mac OS X ........................................................... 22
Performing a New Installation ....................................................................................... 22
Upgrading your Timbuktu Pro Installation to Timbuktu Pro version 8............................. 24
Push Installing Timbuktu Pro on a Remote Computer........................................................... 25
Uninstalling Timbuktu Pro ................................................................................................... 28
Setting Up Timbuktu Pro .......................................................................................................... 29
Starting Timbuktu Pro ......................................................................................................... 29
The Timbuktu Host ....................................................................................................... 29
Quitting Timbuktu Pro .................................................................................................. 30
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Getting Started with Timbuktu Pro for Macintosh | iv
Customizing Your Timbuktu Pro Preferences ......................................................................... 31
Setting General Preferences ......................................................................................... 32
Checking for Updates ................................................................................................... 33
Using the Features Manager ......................................................................................... 34
Setting Master Password Preferences ........................................................................... 36
Setting Password Rules ................................................................................................ 38
Using the Sound Manager ............................................................................................ 39
Setting Messages Received Options ............................................................................. 40
Setting Screen-Sharing Preferences............................................................................... 41
Setting IP Locator Preferences ...................................................................................... 42
Setting Proxy Server Preferences .................................................................................. 44
Setting the TCP Contact Port ......................................................................................... 44
Setting Connection-Security Options ............................................................................ 45
Setting Dial Direct Preferences ..................................................................................... 46
Preparing to Make Dial Direct Connections.......................................................................... 49
Configuring Timbuktu Pro for Your Modem.................................................................... 49
Setting Your Calling Location ........................................................................................ 49
Controlling Access to Your Computer ................................................................................... 50
Making a Timbuktu Pro Connection ...........................................................................................51
The New Connection Window............................................................................................... 51
Tabs in the New Connection Window ............................................................................ 52
The Button Bar.................................................................................................................... 54
Making a New Connection................................................................................................... 54
Using the TCP/IP Tab ..................................................................................................... 55
Using the Skype Tab to Find a Remote Computer........................................................... 58
Using the Bonjour Tab to Find a Remote Computer......................................................... 61
Using the TCP/IP Scanner to Find a Remote Computer................................................... 62
Re-Establishing a Previous Connection................................................................................ 63
Using the Address Books.............................................................................................. 64
Making a Dial Direct Connection ......................................................................................... 67
Timbuktu Pro Connection Documents.................................................................................. 69
Using Connection Documents to Save Custom Remote-Control Settings........................ 70
The Timbuktu Pro Services ........................................................................................................71
Send: Sending FlashNotes and Files to Remote Computers................................................... 71
The Send Status Dialog Box.......................................................................................... 73
Receiving FlashNotes..................................................................................................... 74
Getting Started with Timbuktu Pro for Macintosh | v
Exchange: Copying and Moving Files Between Computers .................................................... 75
The Exchange Menu ...................................................................................................... 77
Remote Control: Controlling or Observing a Remote Computer .............................................. 77
Using Drag and Drop with Control ................................................................................. 79
Using The Control Menu ............................................................................................... 79
Notify: Requesting Notification When the Remote User is Active........................................... 81
Chat: Chatting with a Remote User ...................................................................................... 82
Intercom: Speaking to a Remote User.................................................................................. 84
Invite: Inviting a Remote User to Access your Computer ....................................................... 85
Profile: Generating a System Profile for the Remote Computer ............................................. 86
Skype: Using Skype with a Remote Computer...................................................................... 87
Install Timbuktu: Push Installation on a Remote Computer .................................................. 88
Security ...................................................................................................................................89
Setting User Access Privileges............................................................................................. 89
Assigning Privileges to Guest Users .............................................................................. 89
Allowing Remote Users to Ask for Permission................................................................ 92
Adding Registered Users .............................................................................................. 93
Assigning Services and Access Privileges...................................................................... 98
Opening Transports for Incoming Connections .................................................................. 100
Shutting Down Transports ........................................................................................... 101
Setting up Timbuktu Pro for Incoming Dial Direct Access .................................................... 102
Configuring Timbuktu Pro for Incoming Connections.................................................... 102
Setting Up Access Privileges for Remote Users............................................................. 104
Keeping Users Out ............................................................................................................ 106
Disconnecting Remote Users ...................................................................................... 106
Using a Master Password ................................................................................................... 107
Index ..................................................................................................................................... 109
Chapter 1: Introducing Timbuktu Pro
Welcome to Timbuktu Pro!
Timbuktu Pro for Macintosh gives you total access to your network. Computers
across the country and around the world—Windows and Macintosh—are now as
accessible to you as the computer sitting on your desk! You can use Timbuktu Pro
to control and observe other computers, send instant messages, transfer files,
and text-chat or speak with remote users in real time. And when you’re not on a
network, Timbuktu Pro for Windows lets you make direct modem-to-modem connections between computers—with no network connection required.
Timbuktu Pro Services
The simple, powerful Timbuktu Pro application includes multiple services. Each
service provides you with a different way to access a remote computer, collaborate with its user, or provide access to your own Macintosh.
Timbuktu Pro’s services include
•Send. Send messages, files, and folders to a remote computer.
•Exchange. Access the hard drive of a remote Timbuktu Pro computer—even a
Windows PC. You can copy and move files and folders between computers
and delete files from either computer.
•Control. Control a remote computer from your own desktop.
•Observe. View a remote computer’s desktop without controlling it.
•Notify. Be alerted when a remote Timbuktu Pro computer becomes active.
•Chat. Carry on a keyboard conversation with a remote user.
•Intercom. Speak to a remote user through your computer’s audio hardware.
•Invite. Ask other users to visit your computer using a service you specify.
•Profile. Generate a full system profile for the remote computer and save it as
a text file on your Macintosh.
•Skype. Access the Skype internet-telephony application to speak or text-chat
with a remote user. The Skype service includes two subservices: Skype Call
and Skype Chat.
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Getting Started with Timbuktu Pro for Macintosh | 7
Connecting with Timbuktu Pro
When you’re at the office, Timbuktu Pro runs over your organization’s local network for easy conferencing and information sharing. When you’re home or traveling, you can log on to a remote access server and use Timbuktu Pro to take direct
control of your office computer. You can even use your modem to dial directly into
the modem of another computer, with no network connection required.
Once you connect to a remote computer with Timbuktu Pro, you can run software
at its normal speed, dramatically decreasing over-the-phone delay of applications
such as relational databases and electronic mail. Timbuktu Pro gives you full access to remote resources, but transfers only screen, keyboard, and mouse information—you don’t have to move large amounts of data over slow telephone links.
Timbuktu Pro Transports
Timbuktu Pro communicates with other Timbuktu Pro computers over TCP/IP networks (LAN, WAN, DSL, cable, and ISDN) and over direct modem-to-modem connections. If you are connected to the Internet or can make a modem connection,
you can use TCP/IP and Timbuktu Pro services to collaborate with other Timbuktu
Pro users around the world.
The TCP/IP Transport
Most of your Timbuktu Pro connections will use the TCP/IP transport, which uses
the same protocol as any basic Internet or intranet connection.
The Skype Transport
The Skype transport provides an additional connection pathway for Timbuktu Pro
services. Skype is an Internet-telephony application available for free download
at www.skype.com. Skype uses a proprietary connection protocol that can cross
many firewall and NAT-router configurations without requiring any special configuration. When integrated with the Skype application, Timbuktu Pro can “piggyback” on the Skype data stream to establish a Timbuktu Pro connection.
The Skype transport makes it possible to make Timbuktu Pro connections to computers behind NAT routers or firewalls, or otherwise inaccessible to previous versions of Timbuktu Pro without special configuration. You can open a Timbuktu Pro
connection to any computer to which you can open a Skype connection.
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The Dial Direct Transport
Timbuktu Pro also includes a direct modem-to-modem protocol called Dial Direct.
You can use Dial Direct to connect directly to a remote Timbuktu Pro computer
with no other network connection required.
Who Can Connect to Your Timbuktu Pro Computer?
The first and most important answer is “No one—without your permission!” But
once you have set up your security options, anyone who meets your connection
criteria may connect.
Note: If your computer is connected to a company network that is protected by a
firewall, your Timbuktu Pro computer may only be accessible to users from your
local network. However, firewalls can be configured to admit Timbuktu Pro traffic.
What Timbuktu Pro Can Do for You
With Timbuktu Pro, you can
• Save technical support time and money by taking control of a remote user’s
computer and solving their problem without leaving your desk.
• Train employees and customers alike for a fraction of the usual time and cost.
Demonstrate the latest applications or products while a remote user watches.
Then observe and help as the user practices. Provide individual attention for
all remote trainees, and save the time and expense of travel.
• Work remotely from wherever you are. Harness the power of remote control to
share information, transfer files access databases, and send messages
across your network. You’ll discover many ways to work easier and smarter.
• Collaborate with remote colleagues in real time. Share screens, documents,
and information with both Macintosh and Windows computers. Work with
others anywhere, and confer with your colleagues using audio- or text-based
conferencing.
• Save time by scripting a variety of Timbuktu Pro tasks. Timbuktu Pro includes
AppleScripts that incorporate Timbuktu’s extensive scripting implementation. Or create your own scripts—you can even add them to the Script menu.
• Protect your network resources. You can open and close transports and grant
custom combinations of Timbuktu Pro services to individual Registered User
and Windows NT User accounts.
Timbuktu Pro Features
Timbuktu Pro’s rich feature set enables you to use it more efficiently and securely
than ever before. From remote control services to multi-level security, Timbuktu
Pro is packed with features to make your network work for you. And it takes advantage of all the latest Mac OS X features, enhancing your Timbuktu experience!
New in Timbuktu Pro Version 8.6
Timbuktu Pro now features the Skype integration to provide new services and enhance your connection possibilities.
Skype Integration
The new Skype integration provides you with both the Skype transport and the
Skype service.
• The Skype transport provides a connection pathway for Timbuktu Pro services that can cross many firewall and NAT-router configurations without any
special configuration.
• The Skype service lets you access the Skype internet-telephony application
to speak or text-chat with a remote user. The Skype service includes two subservices: Skype Call and Skype Chat.
Getting Started with Timbuktu Pro for Macintosh | 9
Intel Processor Support
Timbuktu Pro version 8.6 is a Universal Application. It runs on both PowerPC and
Intel-based Macintosh computers.
New in Timbuktu Pro Version 8.5
Timbuktu Pro version 8.5 includes new features and preferences to enhance security and customize its functionality for the specific needs of your network.
Check for Update
The Check for Update feature allows Timbuktu Pro to check automatically for updated versions. By default, the check occurs silently once per week when you
Getting Started with Timbuktu Pro for Macintosh | 10
launch Timbuktu Pro. When an update is found, Timbuktu Pro opens your Web
browser and loads the Web page for the updated version.
Enable and disable the Check for Update feature in the Preferences dialog box.
Full Exchange File Access
In Timbuktu Pro version 8, Exchange service permissions were improved to honor
file-system access permissions. However, in certain situations you may wish to allow some remote users unrestricted access to your file system. Now, when you
create or modify Timbuktu Pro user accounts, you can select the option to grant
full file-system access to the user accounts you specify.
Help Desk Mode
Timbuktu Pro now offers the Help Desk Mode feature, which “locks down” Timbuktu Pro and allows only incoming access. The local user will not be able to establish outgoing connections or change any Timbuktu Pro settings.
New Security Preferences
The Timbuktu Pro Preferences dialog box now includes a new tab, TCP Security,
with new connection-security options. You can specify whether Timbuktu Pro will
register your computer with Bonjour and respond to the TCP/IP Scanner, which allows other Timbuktu Pro users to find your computer with the TCP/IP Scanner and
Bonjour tabs in the New Connection window. And you can set Timbuktu Pro to allow incoming connections only when they are secured with SSH.
Secure Screen Blanking
Timbuktu Pro for Macintosh now supports secure screen blanking during Control
sessions. When a remote user controls your computer, the screen can automatically go blank. The mouse and keyboard may also be locked. When the Control
session is complete, your computer will display the screen-saver and remain
locked for your continued security.
For example, if you are accessing your own computer from a remote location, secure screen blanking will protect your data by preventing anyone near your workstation from watching the activity on your computer or interfering with your work.
Secure screen blanking is enabled on a user-by-user basis through the Define
User dialog box.
Getting Started with Timbuktu Pro for Macintosh | 11
Share Entire Desktop
When you control or observe a remote computer with two monitors, the screensharing window now allows you to display both monitors together. Click the
Change Monitor button on the frame of the screen-sharing window to cycle
through the individual monitors.
Screen-Sharing Improvements
Timbuktu Pro version 8.5 features improved auto scrolling during Control sessions. When you control a computer with a larger monitor than your own computer, scrolling is now smoother. Enhanced auto scrolling may also make it easier
to activate a “hot” corner or open the dock on the remote computer.
In addition, screen-sharing performance has been improved for computers on fast
networks, particularly between two Timbuktu Pro version 8.5 computers.
New in Timbuktu Pro Version 8
Timbuktu Pro version 8 takes full advantage of the Internet as well as the most recent improvements and features available in Mac OS X Panther (version 10.3). The
new push installation process allows you to quickly and easily deploy Timbuktu
Pro across your network. Plus, Timbuktu Pro version 8 makes use of SSH to provide both enhanced security and improved performance.
Secure SSH Connections
Timbuktu Pro now supports secure connections between computers (and between Macintosh and Windows computers) running Timbuktu Pro version 8.
When you begin a connection to a remote Timbuktu Pro computer, the Remote
User dialog box will open to enable you to select a connection option and enter
your access credentials. To establish a secure connection, select the Registered
User (Secure) option.
In addition to connection security, connections over SSH tunnels provide the following functionality:
• Timbuktu Pro authentication is integrated with Mac OS X user accounts and
user authentication.
• The SSH tunnels provide a well-known and trusted security option for host
computers on the public Internet.
Getting Started with Timbuktu Pro for Macintosh | 12
• Timbuktu Pro performance may be improved when data is passed through
SSH compression.
• Reverse (host to guest) connections are now supported, allowing you to use
the Control-session drag-and-drop feature and the Invite service, even when
the guest computer is behind a NAT router.
Push Installation
You may now “push” install Timbuktu Pro on the remote computers on your network which have enabled Remote Login. This process will also upgrade Timbuktu
Pro on computers that are running a Timbuktu Pro version older than the version
on your computer.
You may also use the push-install feature to distribute Zones files, Timbuktu Pro
preferences, site keys, and activation keys.
Bonjour Integration
Timbuktu Pro version 8 supports Apple’s Bonjour technology (formerly known as
Rendezvous). When you start Timbuktu Pro, it automatically registers the host
service with Bonjour. This allows the remote users on your network to find your
computer for Timbuktu Pro connections.
On your computer, the Bonjour tab will appear in the New Connection window.
Use the Bonjour tab to search for active Timbuktu Pro computers and connect
without needing to enter the IP address.
Plus, Bonjour can assist you with finding computers for push installation. The
Bonjour tab displays both Timbuktu Pro computers and Mac OS X computers with
Remote Login active. Select one or more computers to install Timbuktu Pro, then
open the Service menu and choose Install Timbuktu.
Finally, Timbuktu Pro’s Bonjour feature will take advantage of Bonjour enhancements in future versions of Mac OS X.
Ask for Permission Enhancements
You may now require Registered Users to ask for permission before each connection. You will be able to allow or deny the incoming connection before it occurs.
Getting Started with Timbuktu Pro for Macintosh | 13
Exchange Permission Enhancements
Exchange service permissions have been improved. When remote users establish
secure SSH connections to your computer, they will be granted the same file-system access privileges that are assigned to their Mac OS X user profile. (Remote
users that connect as Timbuktu Users, Ask for Permission Users, or Guest Users
will have the access privileges assigned to the first administrator-level user created on your computer.)
To use Exchange to copy files from your computer, or to drag-and-drop files during
a Control session, the remote user must have access privileges for those files.
Timbuktu Pro Services
Each of Timbuktu Pro’s services allows you to interact with remote computers in a
different way; together, they help you make the most of your network. For details
about each Timbuktu Pro service, see Chapter 5, “The Timbuktu Pro Services.”
Every Timbuktu Pro service can work in both directions at once: another user can
send files to you while you are controlling or observing a third computer.
Control and Observe—Remote Control and Screen Sharing
Timbuktu Pro’s remote control feature allows you to control or observe the desktop of a remote computer anywhere on your network using Timbuktu Pro’s
IntelliScreen
erful tools for user support, training, and collaboration. The Control service lets
you use your keyboard and mouse to operate another computer for user support,
training, and collaboration. The Observe service lets you watch the activity on a
remote computer’s desktop without interfering with keyboard or mouse input.
Timbuktu Pro automatically adapts to any video mode. The auto scrolling feature
offers automatic panning as you move your pointer on the remote desktop. Thus,
you can always view the entire screen of the remote computer, even when monitor resolutions are different. You may also shrink the view of a remote desktop to
fit the size of your remote control window. This provides you greater flexibility in
displaying a remote computer’s desktop on your screen and allows you to create
convenient thumbnail images of several remote computers at once.
Timbuktu Pro allows you to hide your desktop pictures and patterns and limit the
number of colors sent when you share your screen with a remote user. These options may improve screen-sharing performance, particularly over slow
connections.
TM
technology. Timbuktu Pro’s Control and Observe services are pow-
Getting Started with Timbuktu Pro for Macintosh | 14
Finally, the Control service fully supports Drag and Drop. For example, you can
drag a file out of the screen-sharing window and onto your own desktop.
Screen-Sharing Window
The screen-sharing window, in which you can Control and Observe remote computers, has been built to allow you the most flexibility and speed possible. The
screen-sharing window supports multiple grayscale and color-depth options, and
it provides scroll-wheel and multi-button mouse support.
The screen-sharing window includes a number of other features:
• During screen-sharing sessions, clicking the right mouse button (right-clicking) sends an old-style CTRL+click to host computers running older versions
of Timbuktu Pro.
• In the New Connection window, pressing CMD+ARROW switches connection
tabs only if the SHIFT or OPTION keys are not also pressed. When the guest
computer switches monitors during a screen-sharing session, the connection
tab is not accidentally changed on the host computer.
• When you press the TAB key on the guest computer, it is sent to the host computer even when Full Keyboard Access is turned on. System-menu keyboard
commands are also sent to the host computer.
• A 1.5-second delay occurs when you attempt to drag-and-drop from the
screen-sharing window onto your desktop. This prevents “accidental” dragand-drops. If you release the mouse button during the delay, drag-and-drop
will not occur.
QuickTime Support
You can record QuickTime movies of your screen-sharing sessions. Simply click
the QuickTime icon on the border of the screen-sharing window.
• You may record QuickTime movies using compressors other than the Animation codec from Apple.
• When recording a QuickTime movie, you may specify the name and location
of the saved file before you begin recording. This allows you to save the recording in a location with more disk space or onto a server.
• When you specify the save-file settings, you may also change the video and
sound recording settings. In addition, your changes are saved for future recording sessions.
• The cursor is recorded in QuickTime movies, as are the sounds played on the
guest computer during the screen-sharing session.
Getting Started with Timbuktu Pro for Macintosh | 15
Send—Sending Messages
You can send FlashNotesTM—instant text messages that pop up on the recipient’s
desktop—and attach files and folders to your FlashNotes. To quickly send files,
you can drag files and folders to the Timbuktu Sender desktop icon. File transfer
is carried out in the background while you continue to work at your computer.
The Send service also supports file recovery. If your Send session is interrupted,
As long as Timbuktu Pro remains running, it can resume the transfer at the point
at which it was interrupted rather than having to start over from the beginning.
Exchange—File Transfer
Timbuktu Pro makes transferring files between computers easy. With the Exchange service, you can copy, move, and delete files across the network—even on
Windows computers—just as if they were on your own computer.
The Exchange menu appears whenever you connect to another computer with the
Exchange service. In addition to the Desktop, New Folder, Open, and Remove op-
tions, the Exchange menu also provides a number of options not listed in the Exchange window.
Notify, Chat, Intercom, and Invite
Communicating with other Timbuktu Pro users is more convenient than ever with
Timbuktu Pro’s Notify, Chat, Intercom, and Invite services. Notify alerts you when
a remote computer becomes active. Chat allows you to have a keyboard “conversation” with another user—even with multiple users simultaneously. Intercom
lets you have a voice conversation using your computer’s microphone and speakers—no telephone required. And Invite allows you to invite another user to access
your computer using the Timbuktu Pro service you specify.
Profile
The Profile service allows you to run the Apple System Profiler on a remote Macintosh computer and automatically save the output to a text file on your computer.
Skype
the Skype service accesses the Skype internet-telephony application to let you
speak or text-chat with a remote user. It includes two subservices: Skype Call and
Skype Chat.
Getting Started with Timbuktu Pro for Macintosh | 16
Other Timbuktu Pro Features
In addition to the enhancements in Timbuktu Pro version 8, all your favorite tools
and features from previous versions are still available.
Timbuktu Host
Timbuktu Pro no longer uses the “Timbuktu Extension,” which ran in the background on Mac OS Classic computers. On Mac OS X, Timbuktu Pro uses the Timbuktu Host, a background application which monitors incoming Timbuktu Pro
connections. When a connection is received, the Timbuktu Host opens the full
Timbuktu Pro application (if it is not already running) and processes the connection normally.
Quitting the Timbuktu Host, or disabling it so it does not start automatically, prevents remote users from using Timbuktu Pro to connect to your computer. For details, see “The Timbuktu Host” on page 29.
In addition, when the Only Accept Incoming Connections When Application Is
Open option is selected on the General tab in the Preferences dialog box, Timbuktu Pro now runs as the logged-in user. It is no longer necessary to enter an administrator name and password when you start Timbuktu Pro. For information
about this option, see “Setting General Preferences” on page 32.
Comprehensive Multi-Level Security
Timbuktu Pro uses a flexible and comprehensive security scheme to allow only
the users you want to access your computer. You can restrict access to as few or
as many remote users as you wish. And you can provide individualized combinations of services and privileges to each different user.
Anyone can access the services you provide to Guest Users. You can define any
number of Registered Users, granting them password-protected access to the
specific combination of user access privileges you specify. Registered Users may
also connect securely with SSH, and they can be authenticated at the OS level.
Dial Direct access may also be provided on a user-by-user basis.
If you wish to grant one-time-only access to other Timbuktu Pro services, or allow
access only when you are at your computer, remote users can ask for permission
to use services you have not assigned to Guest Users or to a Registered User
account. The Ask for Permission dialog box opens on your screen, telling you who
Getting Started with Timbuktu Pro for Macintosh | 17
wants to connect and the service they have requested. If you choose OK, they’re
connected. If you don’t, they aren’t.
For tightest security, you can even prevent remote users from connecting to your
computer entirely.
Connection Menu
The Connection menu is a shortcut that lets you quickly open Timbuktu Pro, turn
transports on and off, monitor incoming connections, and get information about
Timbuktu Pro.
Open the Connection menu by clicking on the Timbuktu Pro icon, which appears
on the right side of the menu bar anytime the Timbuktu Host is running.
Cross-Platform Connections
Timbuktu Pro offers remote control and file transfer between Macintosh and Windows computers. You can use your Macintosh to remotely control a computer of
either type, just as if you were seated in front of it. Timbuktu Pro also provides
cross-platform file transfer with a convenient, one-step procedure, whether you’re
using the Internet, a local network, or a Dial Direct connection.
Dial Direct Connections
Timbuktu Pro’s Dial Direct feature allows you to use your modem to connect directly to the modem of any other Timbuktu Pro computer. No Internet connection
is required. You can use any of the Timbuktu Pro services with Dial Direct, except
Skype.
Finding Remote Computers
Timbuktu Pro includes several different methods for finding remote Timbuktu Pro
computers on your network or on the Internet.
The Internet Locator Server
Timbuktu Pro’s Internet Locator allows you to connect to other Timbuktu Pro users
by specifying their email addresses instead of their IP addresses. When you enter an email address on the TCP/IP tab in the New Connection window, Timbuktu
Pro automatically queries Netopia’s Internet Locator server, resolves the correct
Getting Started with Timbuktu Pro for Macintosh | 18
IP address, and connects to the remote computer. You can set up the Internet Locator on the IP Locator tab in the Preferences dialog box.
In addition, the IP Locator tab allows you to register your computer’s external IP
address—for example, the IP address of a NAT router—rather than the local or internal IP address, which may not be recognized outside your network.
TCP/IP Scanner
The TCP/IP Scanner tab in the New Connection window helps you find remote
computers, even when you don’t know their IP addresses, by browsing your local
network for active Timbuktu-compatible computers. Once the desired computer is
found, you may connect to it without leaving the TCP/IP Scanner tab.
Bonjour Integration
The Bonjour tab in the New Connection window helps you find remote computers,
even when you don’t know their IP addresses, by browsing your local network for
computers that have registered the Timbuktu Pro service with Bonjour. Once the
desired computer is found, you may connect to it without leaving the Bonjour tab.
Skype Contacts
The Skype tab lists the contacts from your Skype Contacts window. If a compatible
version of Timbuktu Pro is running on the contact’s computer, and the computer
is accepting Skype connections, you can use the Skype tab to establish a Timbuktu Pro connection without knowing the computer’s name or IP address.
Plus, the Skype transport provides flexibility beyond basic TCP/IP connections
and may allow you to connect to computers Timbuktu Pro couldn’t reach before
because of routers or firewalls.
TCP Contact Port Settings
The TCP Contact Port tab specifies the TCP port used for Timbuktu Pro traffic to
your computer. This allows you to use more than one Timbuktu Pro host computer
behind a NAT router, by directing traffic intended for a specific computer to a
unique port on that computer.
Timbuktu Sender
The Timbuktu Sender is a desktop icon that lets you quickly send files and folders
to other Timbuktu Pro computers. Simply drag the desired files onto the Sender
icon and a FlashNote window will open with the files already attached.
Getting Started with Timbuktu Pro for Macintosh | 19
Timbuktu Pro Connection Documents
Timbuktu Pro connection documents are shortcuts that allow you to start a Timbuktu Pro connection to a specific remote computer, using a specific service, simply by double-clicking a desktop icon or opening the shortcut with the File menu.
Connection documents are created with the Save Connection command in the File
menu.
Drop Senders—Customizable Send Destinations
When you open a Send window, Timbuktu Pro adds the Save Drop Sender command to the File menu. When you choose this command, Timbuktu Pro creates a
Drop Sender desktop icon that records the destination and the files and folders
you selected. In the future, simply double-click the Drop Sender icon to send the
same files and folders to the same destination.
You can also drag other items onto the Drop Sender icon, and they will be immediately sent to the remembered destination.
Address Books
You can use Timbuktu Pro’s address books to help you organize the IP addresses
and phone numbers of the remote computers you connect to frequently. An address book is a collection of Timbuktu Pro addresses. They save you time because
you don’t have to enter an IP address or phone number every time you make a
connection—simply select a computer from the list.
Create address books by adding addresses from the New Connection window or
by importing an address list from a text file. You can drag an address directly from
a transport tab to an address book window or from one address book to another.
Activity Log
Timbuktu Pro keeps a list of all connections made to your computer. The activity
log shows each user’s Timbuktu Pro name and network address, records when
the user connected or attempted to connect, and specifies which services the
user accessed.
The Timbuktu Pro log file is stored in the default Mac OS X log-file folder, and you
may view it with the Console application.
Getting Started with Timbuktu Pro for Macintosh | 20
Fast User Switching
Timbuktu Pro’s Panther support includes fast user switching. When you change
users or log in as an additional user on Panther computers, any open Timbuktu
Pro connections are closed. However, Timbuktu Pro is not shut down. You may immediately reconnect any Timbuktu Pro service.
Updated TCP/IP Zones File Name
The TCP/IP Zones file no longer requires the forward slash (/) in the file name.
TCPIP Zones is now an acceptable file name. Timbuktu Pro also recognizes an
alias to the actual TCP/IP Zones file, which you may now place anywhere on your
computer.
Common Terminology
To enhance your cross-platform Timbuktu Pro experience, Timbuktu Pro for Macintosh and Timbuktu Pro for Windows use the same terminology and service
names. The original Look service is called Observe; the original Knock service is
called Notify. In addition, Timbuktu Pro for Macintosh and Windows use the same
terms for remote users: the original Public Visitor is called the Guest User, and
Trusted Visitors are called Registered Users.
Timbuktu Pro Online Help
Timbuktu Pro’s comprehensive online Help provides a variety of ways to answer
your questions. It contains step-by-step instructions for common procedures, as
well as troubleshooting hints and keyboard shortcuts.
Use the Help menu to open Help from anywhere within Timbuktu Pro. Or click the
Help button in any dialog box or window to view context-sensitive Help for that dialog box.
Scripting
You can create AppleScript applications or run ready-made scripts that incorporate Timbuktu Pro features. Timbuktu Pro includes a Script menu with ready-to-
run scripts.
Getting Started with Timbuktu Pro for Macintosh | 21
System Requirements for Timbuktu Pro
To run Timbuktu Pro for Macintosh, your computer must meet the following hardware and software requirements.
Minimum Hardware Requirements
Timbuktu Pro requires the same minimum hardware that is required by your Mac
OS. In addition, you’ll need
• 15 MB of available disk space
• 128 MB of physical RAM
• For TCP/IP and Skype connections, an Internet (TCP/IP) network connection
• For Dial Direct connections, a 56 Kbps or faster modem
• For the Intercom and Skype Call services, a microphone on each computer
Minimum Software Requirements
Timbuktu Pro requires the following software.
• Mac OS X version 10.3.9 or later
• One copy of Timbuktu Pro software on each computer that is to make or re-
ceive Timbuktu Pro connections
Compatibility
Timbuktu Pro version 8 for Mac OS is compatible with Timbuktu Pro for Macintosh
6.0 and later, and Timbuktu Pro for Windows 5.0 and later. Older versions of Tim-
buktu Pro are not officially supported with Timbuktu Pro version 8.
Skype Compatibility
The Timbuktu Pro Skype integration requires Skype 1.4 or greater (Skype 2.0 is
recommended). The first time you run Timbuktu Pro, Skype will notify you that another application is attempting to access it. You must allow this action to enable
the Timbuktu Pro Skype integration.
Chapter 2: Installing Timbuktu Pro
This chapter will guide you as you install or un-install Timbuktu Pro.
Timbuktu Pro for Macintosh, version 8, requires an activation key. In most cases,
the first time you run Timbuktu Pro, the Activation Key dialog box is automatically
opened. However, the activation key for Timbuktu Pro Enterprise is included automatically—you are not required to enter it before using Timbuktu Pro. This allows
you to install Timbuktu Pro Enterprise on multiple computers without entering the
activation key each time.
Installing and Upgrading Timbuktu Pro on Mac OS X
If you have not yet installed Timbuktu Pro on your Mac OS X computer, see the following section, “Performing a New Installation.”
If you have already installed Timbuktu Pro 6.0 or later, see “Upgrading your Tim-
buktu Pro Installation to Timbuktu Pro version 8” on page 24.
Performing a New Installation
If you have not installed a previous version of Timbuktu Pro on your Mac OS X
computer, use the following procedure to install Timbuktu Pro.
To install Timbuktu Pro on Mac OS X
You must be logged in as an administrator to install Timbuktu Pro on Mac OS X.
1. If you downloaded Timbuktu Pro from the Web, double-click the Timbuktu
Pro.dmg file to mount the disk image. Drag the Timbuktu Pro folder to your
Mac OS X Applications folder.
If you received a Timbuktu Pro CD, open it and drag the Timbuktu Pro folder to
your Mac OS X Applications folder.
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Getting Started with Timbuktu Pro for Macintosh | 23
2. Open the Timbuktu Pro application folder (inside your Mac OS X Applications
folder). Double-click the Timbuktu Pro application icon to run Timbuktu Pro
for the first time.
3. When requested, enter your Mac OS X user name and password.
4. Accept the License Agreement.
5. In the Activation Key dialog box, enter your Timbuktu Pro version 8 Activation
Key. The Activation Key is included in the Welcome email you received from
Netopia, or in your CD case.
6. Click OK to close the Activation Key dialog box and start using Timbuktu Pro.
You do not need to restart your computer.
Allowing Skype Access
If the Skype application (version 1.4 or later) is installed and running on your computer, the Timbuktu Pro application will attempt to access it automatically when
you run it for the first time. Skype will present a warning dialog box.
Select the Allow this Program to Use Skype option and click OK.
Getting Started with Timbuktu Pro for Macintosh | 24
Upgrading your Timbuktu Pro Installation to Timbuktu Pro version 8
If you have previously installed Timbuktu Pro version 6 or version 7, or a pre-release of Timbuktu Pro version 8, you may upgrade to Timbuktu Pro version 8 using
the following procedure. If you have Timbuktu Pro 5.x or earlier installed, Netopia
recommends that you uninstall it completely before installing Timbuktu Pro version 8.
Timbuktu Pro version 8 includes an “auto-update” feature that eliminates the
need for a restart when you upgrade from Timbuktu Pro version 6 or version 7.
To upgrade to Timbuktu Pro version 8
You must be logged in as an administrator to upgrade Timbuktu Pro on Mac OS X.
1. If you have modified your existing Timbuktu Scripts and Timbuktu Startup
Items folders, or any address book files in the Timbuktu Pro folder, and wish
to save them, drag them to your desktop.
2. If the Timbuktu Pro application is open, quit the Timbuktu Pro application by
choosing Quit from the Timbuktu menu. (The Timbuktu Host will still be running, but the application itself is shut down.)
3. Drag the Timbuktu Pro folder from the Mac OS X Applications folder to the
Trash. Do not empty the trash.
4. If you downloaded Timbuktu Pro from the Web, double-click the Timbuktu
Pro.dmg file to mount the disk image. Drag the Timbuktu Pro folder to your
Mac OS X Applications folder.
If you received a Timbuktu Pro CD, open it and drag the Timbuktu Pro folder to
your Mac OS X Applications folder.
If you dragged any existing folders to the desktop in Step 1, drag them to the
new Timbuktu Pro folder to restore them.
5. Open the new Timbuktu Pro folder and launch the Timbuktu Pro application.
Timbuktu will alert you that it has detected another version of Timbuktu Pro
running and will ask your permission to install the new version. Click Install.
6. When requested, enter your Mac OS X user name and password.
Note: If you are using a Timbuktu Pro connection to upgrade a remote Tim-
buktu Pro computer, your connection will be terminated at this time. Wait a
Getting Started with Timbuktu Pro for Macintosh | 25
moment for Timbuktu Pro to restart on the remote computer, and then
reconnect.
7. Accept the License Agreement.
8. In the Activation Key dialog box, enter your Timbuktu Pro version 8 Activation
Key. The Activation Key is included in the Welcome email you received from
Netopia, or in your CD case.
9. Click OK to close the Activation Key dialog box and start using Timbuktu Pro.
You do not need to restart your computer.
Note: Before your computer can make or accept Skype connections, you must
allow the Skype integration as described in “Allowing Skype Access” on page 23.
Push Installing Timbuktu Pro on a Remote Computer
With Timbuktu Pro version 8, you may now “push” install Timbuktu Pro on the remote computers on your network which have enabled Remote Login. This process
will also upgrade Timbuktu Pro on computers that are running a Timbuktu Pro version older than the version on your computer. You may upgrade Timbuktu Pro
even if it is currently running on the remote computer.
Before you can perform a push installation, you must perform the regular Timbuktu Pro version 8 installation process on at least one computer. This computer
can then perform the push installation on the other computers on your network.
You may push install Timbuktu Pro to computers running Timbuktu Pro version 6
or later. The installation is performed over a secure SSH connection.
Note: You must have a Mac OS X user name and password on the remote computer, and Remote Login must be enabled, to perform the push installation.
To push install Timbuktu Pro
1. In the New Connection window, select or specify the computer on which you
wish to install or upgrade Timbuktu Pro. You may also select multiple computers to perform the Timbuktu Pro push installation on several computers at
once.
You may select or specify the computer on any of the selection tabs. However, only the Bonjour tab displays computers that have Remote Login
enabled but do not yet have Timbuktu Pro installed.
Getting Started with Timbuktu Pro for Macintosh | 26
2. From the Service menu, choose Install Timbuktu.
The Install Timbuktu window opens. The computer (or computers) you
selected are listed in the panel on the left side of the window.
Several options and settings will be preset to match the current Timbuktu Pro
installation on the local computer. If necessary, you may change any or all of
these settings. Your new settings will be saved for future installations.
If you selected more than one computer in the first step, you must change the
settings for each computer individually. (The settings for the last computer
will be saved for future installations.)
3. Confirm that the correct computer is specified in the Host text box.
4. Confirm that the user name in the Admin User text box is the Mac OS X user
with Admin privileges on the remote computer. In the Password text box,
enter the password associated with the user in the Admin User text box.
Getting Started with Timbuktu Pro for Macintosh | 27
Note: You must enter the admin user’s Short Name. Do not enter the full user
name.
5. Confirm that the Install Timbuktu check box is selected. In the Install Tim-
buktu text box,
• To install or upgrade only the Timbuktu Pro application, make sure the
full path to the application is specified.
• To install or upgrade the entire Timbuktu Pro folder, specify only the path
to the Timbuktu Pro folder.
6. If you are installing Timbuktu Pro for the first time on the remote computer,
and you want it to be immediately available, you will need to set the activation key.
Select the Set Activation Key check box. Then enter an activation key for the
new Timbuktu Pro installation. If you do not enter an activation key for a new
installation, you will need to enter it on the remote computer later.
Note: If you are upgrading or reinstalling an existing Timbuktu Pro version 8
installation, you will not need to supply the activation key.
7. If desired, you may install Timbuktu Pro Preferences, a Zones file, and a Site
Key. Select or clear the options as desired.
Note: If you are installing Timbuktu Pro for the first time on the remote computer, and you want it to be immediately available for incoming connections,
you must install Preferences that allow incoming connections. By default,
Timbuktu Pro does not allow incoming connections.
8. If you selected more than one computer in the first step, choose the next
computer in the panel on the left side of the window. Then set its installation
parameters as desired. In particular, make sure to supply a unique activation
key.
9. If you wish to watch the progress of the installation as it occurs, click Show
Log to open the Console. The installation log will appear in the Console window as it progresses.
Installation information is also written to the system log on the remote
computer.
10. Click Install.
11. When installation is complete, you will be notified. Click OK to close the
Install Timbuktu window.
On the remote computer, Timbuktu Pro will be started.
If the remote computer has the necessary Timbuktu Pro activation key and the appropriate Preferences, it will be ready to accept incoming Timbuktu Pro connections. If not, you will need to enter the activation key and set Preferences directly
on the remote computer.
In addition, before the remote computer can accept Skype connections, the user
of the remote computer must allow the Skype integration as described in “Allow-
ing Skype Access” on page 23.
Uninstalling Timbuktu Pro
If you wish to uninstall Timbuktu Pro from your computer, please use the following
procedure.
1. Log in to your Macintosh as an administrator.
2. Quit Timbuktu Pro by choosing Quit Timbuktu from the Timbuktu menu. (The
Timbuktu Host will still be running, but the application itself is shut down.)
3. Drag the Timbuktu Pro folder from the Applications folder to the trash. Do not
empty the trash.
4. Restart your computer.
Getting Started with Timbuktu Pro for Macintosh | 28
Chapter 3: Setting Up Timbuktu Pro
Once you have installed Timbuktu Pro, you can review and change your configuration settings. This chapter describes how to start and exit Timbuktu Pro and how
to set Timbuktu Pro configuration preferences.
Starting Timbuktu Pro
When you install Timbuktu Pro on Mac OS X, the Timbuktu Pro application icon is
displayed on the right side of the menu bar. The icon is automatically positioned
in the available space on the menu bar.
Click the Timbuktu Pro icon to open the Connection menu, which lets you quickly
open Timbuktu Pro, turn transports on and off, monitor incoming connections,
and get information about Timbuktu Pro. The Connection menu appears on the
right side of the menu bar anytime the Timbuktu Host is running. (See the following section, “The Timbuktu Host.”)
To work with Timbuktu Pro or establish an outgoing connection, you must open
the Timbuktu Pro application. Click the Connection menu and choose Open Tim-
buktu Pro.
If the Connection menu does not appear on your screen, the Timbuktu Host has
been shut down. To restart Timbuktu Pro, open the Timbuktu Pro folder on your
computer and double-click the Timbuktu Pro icon.
The Timbuktu Host
Timbuktu Pro no longer uses the “Timbuktu Extension,” which ran in the background on Mac OS Classic computers. On Mac OS X, Timbuktu Pro uses the Timbuktu Host, a background application which monitors incoming Timbuktu Pro
connections. When a connection is received, the Timbuktu Host opens the full
Timbuktu Pro application (if it is not already running) and processes the connection normally.
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Getting Started with Timbuktu Pro for Macintosh | 30
By default, when you start your Macintosh, the Timbuktu Host is started automatically. Timbuktu Pro is available even before you log in, allowing incoming connections to occur anytime your Macintosh is turned on. Also by default, the
Timbuktu Host remains running when you quit Timbuktu Pro. The Timbuktu Pro
icon appears in the menu bar to remind you that the Timbuktu Host is running
and that remote users can still access your Macintosh.
You can disable the Timbuktu Host using the Only Accept Incoming Connections
When Application is Open option on the General tab in the Preferences dialog box
(see page 32). When this option is enabled, the Timbuktu Host does not start automatically when you start your computer; when you quit Timbuktu Pro, both the
application and the Timbuktu Host will shut down. This prevents remote users
from using Timbuktu Pro to connect to your computer.
To start Timbuktu Pro when the Only Accept Incoming Connections When Applica-
tion is Open option is enabled, open the Timbuktu Pro folder on your computer
and double-click the Timbuktu Pro icon.
Quitting Timbuktu Pro
Quitting Timbuktu Pro closes all Timbuktu Pro windows and dialog boxes and terminates all outgoing connections you have made. However, as long as the Timbuktu Host is running, incoming connections will not be affected. Remote users
will still be able to connect to your computer using Timbuktu Pro.
To shut down the Timbuktu Host when you quit Timbuktu Pro, open the Preferences dialog box and click the General tab. Select the Only Accept Incoming Con-
nections... option. When this option is selected, the Timbuktu Host is shut down
when you quit Timbuktu Pro. (For details, see the previous section, “The Timbuktu
Host.”)
To quit Timbuktu P ro
• From the Timbuktu menu, choose Quit.
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