ARRIS TG862 User Manual

Manufacturer: ARRIS International, Inc.

Certification Exhibit
FCC ID: UIDTG862
IC: 6670A-TG862
FCC Rule Part: 15.247
ACS Project Number: 11-0038
Model: TG862G, TG862G/CT
Manual
5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598
Touchstone®TG862
Telephony Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser ­vice and both wired and wireless connectivity. It also provides a Lithi um-Ion bat­tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Touchstone Telephony Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility. In addition, the Touchstone Telephony Gateway provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au­thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib­ited.
Copyright © 2011 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi­bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade­marks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01367 Release 8 Standard 1.0 June 2011
Safety
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Battery
Installation
Ethernet
Installation
Configuration Usage Troubleshooting Glossary

Safety Requirements

ARRIS Telephony Gateways comply with the applicable requirements for perform­ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
CAUTION
Potential equipment damage Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.
The Telephony Gateway is designed to be connected directly to a telephone.
Connecting the Telephony Gateway to the home’s existing tele phone wiring should only be performed by a professional in staller.
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocu tion.
Do not use the telephone to report a gas leak in the vicinity of the leak.
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Getting Started
Battery
Installation
Installation
The product shall be cleaned using only a damp, lint-free, cloth. No sol-
Avoid using and/or connecting the equipment during an electri cal storm, to
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
Use only power supply and power cord included with the equip ment.
Equipment should be installed near the power outlet and should be easily
The shield of the coaxial cable must be connected to earth (grounded) at the
Ethernet
Configuration Usage Troubleshooting Glossary
vents or cleaning agents shall be used.
avoid risk of electrocution.
source (i.e. heat registers, space heaters, fireplaces, etc.).
accessible.
entrance to the building in accordance with applicable national electrical in­stallation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV instal lation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interac- tive services, Part 11: Safety. This equipment is in tended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, spe cial attention should be given that the installation is in accor dance with IEC 60728-11, in particular Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and Phone lines.
When the Telephony Gateway is connected to a local computer through Eth­ernet cables, the computer must be proper ly grounded to the building/res­idence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufac­turer’s specifications.
Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked.
Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.
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Safety
General Statements (For all devices):
Warning: Changes or modifications to this device not expressly approved by ARRIS Group, Inc. could void the users authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Getting Started
Battery
Installation
Ethernet
Installation
Configuration Usage Troubleshooting Glossary
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in ac­cordance with the instructions, may cause harmful interference to radio communi­cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the fol­lowing measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re­sponsible for compliance could void the user’s authority to operate the equipment.
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Industry Canada Specific Statements:
Radio apparatus shall comply with the requirements to include required notices or statements to the user of equipment with each unit of equipment model offered for sale. The required notices are specified in the RSS documents (including RSS-Gen) applicable to the equipment model. These notices are required to be shown in a conspicuous location in the user manual for the equipment, or to be displayed on the equipment model. If more than one notice is required, the equipment model(s) to which each notice pertains should be identified. Suppliers of radio apparatus shall provide notices and user information in both English and French.
Additional information may be required based on the specific radio characteristics. While this information section applies generally only to license-exempt radio apparatus, various requirements in this section may also be specified in some RSSs for radio apparatus subject to licensing. User manuals for transmitters shall display the following notice in a conspicuous location:
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
Safety
Getting Started
Battery
Installation
Ethernet
Installation
Configuration Usage Troubleshooting Glossary
European Compliance
This product complies with the provisions of the Electromagnetic Com patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt­age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Direc­tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna­tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environ­ment; as such, upon disposal of the Telephony Gateway the Di­rective requires that this product must not be disposed as unsorted munic ipal waste, but rather collected separately and dis posed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equip ment.
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Getting Started

Battery
Installation
Ethernet
Installation
Configuration Usage Troubleshooting Glossary
Getting Started
About Your New Telephony Gateway
The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features:
Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used simultaneously
Flexibility: provides two independent lines of telephone service as well as high speed data
Compatibility:
Data services: DOCSIS 3.0 compliant and backward-compatible with
DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)
Telephony services: PacketCable™ 1.5 or 1.0 compliant
The TG862 provides:
Wireless 802.11b/g/n connectivity
Four Ethernet ports for connections to non-wireless devices
Up to two lines of telephone service
DOCSIS 3.0 compliant with Li-Ion backup battery
One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
Telephony Gateway
Power Cord
Battery
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Getting Started
Coax Cable
Battery
Installation
Ethernet
Installation
Wall-Mounting Template and Instructions
Quick Installation Guide
Ethernet Cable
Mini CD-ROM (80mm)
End User License Agreement
Configuration Usage Troubleshooting Glossary
Note: An adapter is required for slot-loading drives. Adapter is not included.
What’s on the CD?
The CD provides the following items:
Quick Install Guide
User’s Guide
Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the fol­low ing items on hand before continuing:
Telephony Gateway package: see What’s in the Box? for a list of items in the package.
Phone Cable
Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to con­nect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw­on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the near­est cable outlet.
Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.
Splitter (optional): provides an extra cable connection by splitting a sin­gle outlet into two. You may need a splitter if you have a TV already con­nected to the cable outlet that you want to use. You can buy a splitter from
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any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.
Wall-mount hardware (optional): if you want to wall-mount your Tele­phony Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details.
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in­formation carefully and contact your cable company if you have any ques­tions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the fol lowing information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have the required information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to down­load after I am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
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System Requirements
The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has Pack­etCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG862, but may not be able to make maximum use of TG862 throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.
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Safety
DANGER
®


Reset
USB
Telephone Ethernet
10/100/1000
Cable
1/2
2
2
1
4
3
Getting Started
Battery
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Ethernet
Installation
Configuration Usage Troubleshooting Glossary
About this Manual
This manual covers the Touchstone TG862 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol­lowing tips to enhance your system’s security:
Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.
Keep your email program updated with the latest security patches. In addi­tion, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or file-sharing services over your Telephony Gateway.
Model Number
Besides certain vulnerability problems, most cable companies prohibit run­ning servers on consumer-level accounts and may suspend your account for violating your terms of service.
Use the cable company’s mail servers for sending email.
software unless you are certain that it is not open for
Security
Label
Avoid using proxy abuse by other Internet users (some are shipped open by default). Crimi­nals can take advantage of open proxies to hide their identity when break­ing into other computers or sending spam. If you have an open proxy, your ca ble company may suspend your account to protect the rest of the net­work.
The TG862 ships with wireless LAN security set by default (for the same rea­sons that you should run only secured proxies). See the security label on your product (shown on image at the left) for the factory security settings.
Touchstone TG862 Telephony Gateway User’s Guide
If you need to modify the default wireless security settings, see Configuring
Your Wireless Connection.
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Ethernet Cable
Battery
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Ethernet
Installation
Configuration Usage Troubleshooting Glossary
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Tele­phony Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Note: To connect more than four computers to the TG862 through the Ether-
net ports, you need an Ethernet hub (available at computer retail ers).
The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway di­rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Cate­gory 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to ac­cess the TG862 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or af-
termarket wireless card. To learn more about which wireless hardware works best with your com puter, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)
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Configuration Usage Troubleshooting Glossary

Battery Installation and Removal

The TG862 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.
Note: For safety and regulatory purposes, batteries are shipped outside of the
Telephony Gateway and must be installed.
The TG862 supports the following battery models:
Basic Backup Battery (black)
Basic Backup Battery (grey)
Extended Backup Battery
Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Gateway model and usage. It may be light grey (recommended battery) or black.
Basic Battery Installation and Replacement
Extended backup battery — provides up to 12 hours of backup time, de­pending on model and usage. It has a strap between the battery guides.
Extended Battery Installation and Replacement
Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://yourbroadbandstore.com/
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TG862 Basic Battery Installation and Replacement
This model of the Telephony Gateway has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.
Latch End
Battery Slots
Use this procedure to install and to replace the backup battery.
1 Press down and pull back on the latch holding the battery door (on the bot-
tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.
CAUTION
Risk of equipment damage
Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.
2 Hold the battery pack so that the guides on the battery align with the slots
on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation.
Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay.
Battery Guides
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Getting Started
Receiver
Slots
Battery
Installation
Battery
Compartment
Hinge Tabs
Installation
3 Push the battery pack into the bay until it seats into place. If you are tak-
4 Replace the door. To do so, place the hinge tabs of the battery door into the
Ethernet
Configuration Usage Troubleshooting Glossary
ing the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back.
Note: The Telephony Gateway will not begin operating until you apply AC
power.
receiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place.
Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi­nances.
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Battery
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Latch End
Ethernet
Installation
Configuration Usage Troubleshooting Glossary
TG862 Extended Battery Installation and Replace­ment
Use this procedure to install or replace the backup battery.
1 Press down and pull back on the latch holding the battery door (on the bot-
tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.
CAUTION
Risk of equipment damage
Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.
Battery Slots
Battery
Pull Strap
Battery Guides
2 Hold the battery pack so that the guides on the battery align with the slots
on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation.
Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery.
WRONG WRONG RIGHT
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Getting Started
Receiver
Slots
Battery
Installation
Battery
Compartment
Hinge Tabs
Installation
3 Push the battery pack into the bay until it latches into place. If you are
4 Replace the door. To do so, place the tabs of the battery door into the slot
Ethernet
Configuration Usage Troubleshooting Glossary
taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery.
Note: The Telephony Gateway will not begin operating until you apply AC
power.
inside the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place.
Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi­nances.
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