Arris TG1682G User Manual

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Touchstone TG1682G Telephony Gateway

User Guide

Release 24 STANDARD 1.0 April 2017

April 2017

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Touchstone TG1682G Telephony Gateway User Guide Release 24 STANDARD 1.0

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

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Table of Contents

1. Overview ................................................................................................................ 5

Introduction ....................................................................................................................... 5

Getting Support ................................................................................................................. 6

Safety Requirements ............................................................................................... 7

FCC Part 15 ........................................................................................................................ 8

RF Exposure ............................................................................................................... 9

Industry Canada Compliance ............................................................................................. 9

For Mexico ......................................................................................................................... 9

Getting Started ..................................................................................................... 10

About Your New Telephony Gateway ............................................................................. 10

What's in the Box ............................................................................................................. 10

Items You Need ............................................................................................................... 11

Getting Service ................................................................................................................. 12

System Requirements ...................................................................................................... 13

Recommended Hardware ....................................................................................... 13

Windows ................................................................................................................. 13

Mac OS .................................................................................................................... 13

Linux/Unix ............................................................................................................... 13

About this Manual ........................................................................................................... 14

What About Security? ...................................................................................................... 14

Ethernet or Wireless? ...................................................................................................... 15

Battery Installation and Removal .......................................................................... 17

Introduction ..................................................................................................................... 17

Basic Battery Installation and Replacement .................................................................... 18

Extended Battery Installation and Replacement ............................................................. 20

Battery Usage and Storage Conditions ............................................................................ 22

Battery Disposal Guidelines .................................................................................... 22

Getting Battery Status ..................................................................................................... 23

Installing and Connecting your Telephony Gateway ............................................... 24

Front Panel ...................................................................................................................... 25

Rear Panel ........................................................................................................................ 27

Selecting an Installation Location .................................................................................... 28

Desktop Mounting Instructions .............................................................................. 28

Factors Affecting Wireless Range ........................................................................... 29

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Connecting the Telephony Gateway ............................................................................... 30

Configuring Your Wireless Connection ............................................................................ 31

Configuring Your Ethernet Connection ................................................................... 33

Requirements .................................................................................................................. 33

How to use this Chapter .................................................................................................. 33

TCP/IP Configuration for Windows Vista ......................................................................... 33

TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 34

TCP/IP Configuration for macOS...................................................................................... 34

Using the Telephony Gateway ............................................................................... 36

Setting up Your Computer to Use the Telephony Gateway ............................................ 36

Indicator Lights for the TG1682G .................................................................................... 37

Wiring Problems ..................................................................................................... 38

Patterns: Normal Operation (LAN and Telephone) ................................................ 38

Patterns: Normal Operation (WAN and Battery) .................................................... 39

Patterns: Startup Sequence .................................................................................... 39

Using the Reset Button ........................................................................................... 41

Resetting the Router to Factory Defaults ............................................................... 42

Booting from Battery .............................................................................................. 42

Troubleshooting .................................................................................................... 43

The Telephony Gateway is plugged in, but the Power light is Off .................................. 43

I'm not getting on the Internet (all connections) ............................................................ 43

I'm not getting on the Internet (Ethernet) ...................................................................... 43

I'm not getting on the Internet (Wireless)....................................................................... 44

My wireless Internet connection stops working sometimes .......................................... 44

I can get on the Internet, but everything is slow ............................................................ 44

I don't have a dial tone when I pick up the phone - why? .............................................. 44

Glossary ................................................................................................................ 46

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Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG1682G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages.

The Touchstone TG1682G Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TG1682G also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG1682G provides for up to two separate lines of telephone service.

Chapter 1

The Telephony Gateway also offers integrated MoCA 2.0 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home.

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Installation is simple and your service provider will provide assistance to you for any special requirements.

Getting Support

If you need assistance with your ARRIS product please contact your service provider.

For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

Chapter 1: Overview

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Safety Requirements

The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION

Potential equipment damage Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway.

Chapter 2

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.

 The Telephony Gateway is designed to be connected directly to a telephone.  Connecting the Telephony Gateway to the home’s existing telephone wiring should only

be performed by a professional installer.

 Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming

pool, etc.), to avoid risk of electrocution.

 Do not use the telephone to report a gas leak in the vicinity of the leak.  The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning

agents shall be used.

 Do not use spray cleaners or aerosols on the device.  Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of

electrocution.

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Chapter 2: Safety Requirements

 Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat

registers, space heaters, fireplaces, etc.).

 Use only the AC power adapter (if provided) and power cord included with the

equipment.

 Equipment should be installed near the power outlet and should be easily accessible.  The shield of the coaxial cable must be connected to earth (grounded) at the entrance to

the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.

 If the equipment is to be installed in an area serviced by an IT power line network, as is

found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

 In areas of high surge events or poor grounding situations and areas prone to lightning

strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.

 When the Telephony Gateway is connected to a local computer through Ethernet cables,

the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.

 Ensure proper ventilation. Position the Telephony Gateway so that air flows freely

around it and the ventilation holes on the unit are not blocked.

 Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or

which may be damaged by the heat generated by the modem, its power supply, or other accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

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FCC Caution

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of

11.8 inches (30 cm) between the radiator and your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Chapter 2: Safety Requirements

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment.

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Getting Started

About Your New Telephony Gateway

The Touchstone TG1682G Telephony Gateway is DOCSIS compliant with the following features:

 Speed: much faster than dialup or ISDN service; up to twenty four times faster than

DOCSIS 2.0 cable modems.

 Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can

be used simultaneously

 Flexibility: provides two independent lines of telephone service as well as high speed

data

 Compatibility:

Chapter 3

• Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or

1.1; supports tiered data services (if offered by your service provider)

• Telephony services: PacketCable™ 2.0 compliant

The TG1682G provides:

 Wireless 802.11a/b/g/n/ac connectivity  Four Ethernet ports for connections to non-wireless devices  Up to two lines of telephone service  Integrated MoCA 2.0 home networking  DOCSIS 3.0 compliant with Li-Ion backup battery  One USB host port (future support for external USB devices)

What's in the Box

Make sure you have the following items before proceeding. Call your service provider for assistance if anything is missing.

 Telephony Gateway  Power Cord  Battery (not included with all models)  Quick Installation Guide  End User License Agreement

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Items You Need

If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:

 Telephony Gateway package: see What's in the Box (page 10) for a list of items in the

package.

 Coaxial cable (coax): This is a round cable with a connector on each end. It is the same

kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet.

Chapter 3: Getting Started

 Phone cable: This is a standard phone cable with standard phone connectors (RJ11 type)

on both ends. You can buy phone cables from any electronics retailer and many discount stores.

 Splitter (optional): provides an extra cable connection by splitting a single outlet into

two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.

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Chapter 3: Getting Started

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.

Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.

 Ethernet cable(s): This is a Category 5e (CAT53) straight-through cable for connecting

computers to the <CPEModelType>.

 Wall-mounting bracket (optional): if you want to wall-mount your Telephony Gateway,

you need to obtain two drywall anchors or wood screws and order a wall-mounting bracket from your service provider.

 Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local service provider to establish an Internet account and telephone service. When you call, have the following information ready:

 the Telephony Gateway serial number and cable MAC addresses of the unit (printed on

the Telephony Gateway)

 the model number of the Telephony Gateway (printed on the Telephony Gateway)

If the Telephony Gateway was provided by your service provider, they already have the required information.

In addition, you should ask your service provider the following questions:

 Do you have any special system requirements or files that I need to download after I am

connected?

 When can I start using my Telephony Gateway?  Do I need a user ID or password to access the Internet or my e-mail?  Will my phone number(s) change?  What new calling features will I have and how do I use them?

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System Requirements

The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.

To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your service provider. Telephone service requires that the service provider has PacketCable support.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG1682G, but may not be able to make maximum use of TG1682G throughput.

 CPU: P4, 3GHz or faster.  RAM: 1GB or greater.  Hard drive: 7200 RPM or faster.  Ethernet: Gig-E (1000BaseT).

Chapter 3: Getting Started

Windows

Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available.

Mac OS

System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available.

Linux/Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.

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About this Manual

This manual covers the Touchstone TG1682G Telephony Gateway. The model number is on the label affixed to the Telephony Gateway.

Chapter 3: Getting Started

1. Model Number

What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure

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Chapter 3: Getting Started

system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

 Keep the operating system of your computer updated with the latest security patches.

Run the system update utility at least weekly.

 Keep your email program updated with the latest security patches. In addition, avoid

opening email containing attachments, or opening files sent through chat rooms, whenever possible.

 Install a virus checker and keep it updated.  Avoid providing web or file-sharing services over your Telephony Gateway. Besides

certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

 Use the service provider’s mail servers for sending email.  Avoid using proxy software unless you are certain that it is not open for abuse by other

Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your service provider may suspend your account to protect the rest of the network.

 The TG1682G ships with wireless LAN security set by default (for the same reasons that

you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see

Configuring Your Wireless Connection (page 31).

Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.

Note: To connect more than four computers to the TG1682G through the Ethernet ports,

you need an Ethernet hub (available at computer retailers).

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Chapter 3: Getting Started

The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.

Wireless

Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG1682G using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.

Note: You can use the wireless connection if your computer has a built-in or aftermarket

plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer.

Both

If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)

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Battery Installation and Removal

Introduction

The TG1682G Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power.

Note: The battery is intended only to provide emergency telephone service in the case of a

power outage. Wireless data and wired data service will not be available during a power outage. In addition, LED operation is reduced when the Telephony Gateway is operating on battery power.

Chapter 4

Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony

Gateway and must be installed.

The TG1682G supports the following battery models:

 Basic backup battery: provides up to 4 hours of backup time, depending on your

Telephony Gateway model and usage. It may be light gray or black.

Basic Backup Battery (Gray)

Refer to Basic Battery Installation and Replacement (page 18).

 Extended backup battery: provides up to 8 hours of backup time, depending on model

and usage. It has a strap between the battery guides. This is the standard battery for the TG1682G.

Basic Backup Battery (Black)

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Chapter 4: Battery Installation and Removal

Extended Backup Battery

Refer to Extended Battery Installation and Replacement (page 20).

Your service provider may include a backup battery with your Telephony Gateway. If you wish, you can purchase an additional battery at http://shop.surfboard.com/. The website will list the recommended battery type for your Telephony Gateway.

Note: The backup times shown here are only an estimate and assume that your battery is

fully charged. If your battery is partially discharged (for example, if it is in the middle of a self-test or is not yet fully charged), then your backup time will be reduced.

Basic Battery Installation and Replacement

This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power.

Use this procedure to install and to replace the backup battery.

1. Press down and pull back on the latch holding the battery door (on the bottom of the

Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.

1 - Latch End

CAUTION

Risk of equipment damage

Improperly inserting the battery may damage the battery connector in the

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Chapter 4: Battery Installation and Removal

Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.

2. Hold the battery pack so that the guides on the battery align with the slots on the

Telephony Gateway and slide the battery into the bay.

1 - Battery Slots 2 - Battery Guides

Note: Batteries will not insert completely into the Telephony Gateway if not oriented

correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay.

3. Push the battery pack into the bay until it seats into place. If you are taking the battery

out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back.

Note: The Telephony Gateway will not begin operating until you apply AC power.

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Chapter 4: Battery Installation and Removal

4. Replace the door. To do so, place the hinge tabs of the battery door into the receiver

slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place.

1 - Battery Compartment 2 - Receiver Slot 3 - Hinge Tab

Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the

battery responsibly and in accordance with local ordinances.

Extended Battery Installation and Replacement

This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power.

Use this procedure to install or replace the backup battery.

1. Press down and pull back on the latch holding the battery door (on the bottom of the

Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.

1 - Latch End

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Chapter 4: Battery Installation and Removal

CAUTION

Risk of equipment damage

Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.

2. Hold the battery pack so that the guides on the battery align with the slots on the

Telephony Gateway and slide the battery into the bay.

1 - Battery Slots 2 - Battery Guides 3 - Battery Pull Strap

Note: Batteries will not insert completely into the Telephony Gateway if not oriented

correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery.

3. Push the battery pack into the bay until it latches into place. If you are taking the

battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery.

Note: The Telephony Gateway will not begin operating until you apply AC power.

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Chapter 4: Battery Installation and Removal

4. Replace the door. To do so, place the tabs of the battery door into the slot inside the

Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place.

1 - Battery Compartment 2 - Receiver Slot 3 - Hinge Tab

Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the

battery responsibly and in accordance with local ordinances.

Battery Usage and Storage Conditions

 The life expectancy of your battery should be several years, provided that it was

purchased from an approved source.

 Your battery goes through a calibration procedure when it is first installed or replaced.

This procedure can take up to 72 hours to complete and is repeated every six months.

 If your battery becomes fully drained during a power outage, the calibration procedure

will need to be repeated.

 Your battery should be installed in your Telephony Gateway and kept there at all times.

Do not store the battery separately from the Telephony Gateway for any prolonged period of time.

Battery Disposal Guidelines

To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North America. US and Canadian customers should visit http://www.call2recycle.org to properly recycle your lithium-ion battery backup units (BBUs).

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Getting Battery Status

To assess whether the battery needs to be replaced, the Telephony Gateway charges, discharges, and recharges the battery pack as part of a battery test. The Telephony Gateway re-tests the battery periodically afterwards, usually every 180 days. The Battery LED and the Registration Status screen indicate the status of the battery.

To view the Registration Status screen:

1. Using a web browser, access http://192.168.0.1/ and click the HSD tab at the top of the

page.

2. Click the CM State link below the ARRIS banner.

3. Scroll down, if necessary, to see the Power Supply Telemetry and Battery Test State

information at the bottom of the page. The expected states are:

• Power Supply Telemetry: TELEMETRY NORMAL

• Battery Test State: Not Currently Under Battery Test

Chapter 4: Battery Installation and Removal

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Chapter 5

Installing and Connecting your Telephony Gateway

Before you start, make sure that:

 You have contacted your service provider and verified that they provide data and

telephone service using standard DOCSIS technology.

 You have all the Items You Need (page 11).  Cable, phone, and power outlets are available near the computer. If a cable outlet is not

conveniently located, your service provider can install a new one.

If you have ordered service, your service provider should configure the Telephony Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway.

CAUTION

Risk of equipment damage

Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections.

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Front Panel

The front of the Telephony Gateway has the following indicators.

Chapter 5: Installing and Connecting your Telephony Gateway

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Chapter 5: Installing and Connecting your Telephony Gateway

1. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED

indicates Wireless Protected Setup (WPS) is active.

2. DECT Button/LED: pages all of the registered handsets. Press again to cancel paging.

Press and hold the button for 15 seconds to place the unit in registration mode for handset registration.

Note: The DECT button only works with CAT-iq 2.0 cordless handsets.

3. Power: indicates whether AC power is available to the unit.

4. US/DS: indicates upstream/downstream connectivity.

5. Online: indicates internet data transmission status.

6. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.

7. 5 GHz: indicates the status of the 5 GHz wireless LAN.

8. Tel 1: indicates the status of telephone line 1.

9. Tel 2: indicates the status of telephone line 2.

10. Battery: indicates the battery status.

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Rear Panel

The rear of the Telephony Gateway has the following connectors and controls.

Chapter 5: Installing and Connecting your Telephony Gateway

1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a

pointed non-metallic object to press this button.

2. USB: USB host connector - future support for external USB devices

3. Tel 1: connector for the first phone line.

4. Tel 2: connector for the second phone line.

5. Ethernet (1 - 4): connectors for use with a computer LAN port.

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Chapter 5: Installing and Connecting your Telephony Gateway

6. Cable: connector for the coaxial cable.

7. MoCA: indicates connectivity between the Telephony Gateway and other home devices

connected via the MoCA network.

8. Power: connector for the power cord.

Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your Telephony Gateway:

 Is an AC outlet available nearby? For best results, the outlet should not be switched and

should be close enough to the Telephony Gateway that extension cords are not required.

 Is a cable jack available? For best performance, keep the number of splitters between

the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.

 Can you easily run cables between the Telephony Gateway’s location and the phones?  If you are connecting devices to the Ethernet ports, can you easily run cables between

the Telephony Gateway’s location and those devices?

 If you want to install the Telephony Gateway on a desktop, is there enough space on

either side to keep the vents clear? Blocking the vents may cause overheating.

 How close are your wireless devices? The Telephony Gateway wireless connection range

is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below.

Desktop Mounting Instructions

Position the Telephony Gateway so that:

 it stands vertically on its base (Do not lay it flat on its side.)  air flows freely around it  the back faces the nearest wall  it will not fall to the floor if bumped or moved  the ventilation holes on the sides of the unit are not blocked

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Chapter 5: Installing and Connecting your Telephony Gateway

Raising the unit above the devices (for example, installing the Telephony

Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Increases range 

Gateway in the upper floor of a multi-story dwelling)

 Adding a wireless extender to the network

Decreases range  Lowering the unit below the devices (for example, installing the

Telephony Gateway in a basement)

 Metal or concrete walls between the Telephony Gateway and other

devices

 Large metal appliances, aquariums, or metal cabinets between the

Telephony Gateway and other devices

 Interference and RF noise (2.4 GHz wireless phones, microwave ovens,

or other wireless networks)

Note: Note that decreasing the range of your wireless network may be beneficial, as long as

the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network.

Note: Setting the transmit power level to High increases the range. Setting it to Medium or

Low decreases the range proportionately.

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Chapter 5: Installing and Connecting your Telephony Gateway

Connecting the Telephony Gateway

WARNING

Risk of injury or equipment damage

Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway.

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Chapter 5: Installing and Connecting your Telephony Gateway

1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to

the Telephony Gateway’s Cable connector (6). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.

Note: For best performance, use high-quality coax cable and minimize or eliminate

splitters between the cable jack and the Telephony Gateway. If you are using MoCA for your home network, MoCA filters must be installed on any legacy client devices. Your service provider will install these filters for you.

2. Insert the plug from the power cord into the Power connector on the back of the

Telephony Gateway (8) and insert the power cord into a convenient AC outlet.

The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway (page 36)). See

Troubleshooting (page 43) if the Power light does not turn on.

3. Connect one end of the Ethernet cable to any Ethernet port on the back of the

Telephony Gateway, (5) and the other end to the Ethernet port on a computer, hub, or broadband router.

Note: If you are connecting to a computer, use the Ethernet cable included in the

Telephony Gateway package.

4. Connect one end of the telephone cable to the telephone port on the back of the

Telephony Gateway (3 or 4). Connect the other end to the telephone.

Configuring Your Wireless Connection

The TG1682G ships with wireless LAN security set by default. See the security label on your product for the factory security settings.

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Chapter 5: Installing and Connecting your Telephony Gateway

Note: You must set up your computer and other client devices to work with the security

settings on the TG1682G. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG1682G simultaneously to easily set up your system security.

1. Security Label

If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions.

Page 33

Chapter 6

Configuring Your Ethernet Connection

If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.

Requirements

Make sure you have the following before attempting to configure your Ethernet connection:

 Computer with Ethernet interface.  Ethernet cable (supplied).  IP address, subnet, gateway, and DNS information for installations not using DHCP.

How to use this Chapter

The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system.

 TCP/IP Configuration for Windows Vista (page 33)  TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 (page 34)  TCP/IP Configuration for macOS (page 34)

TCP/IP Configuration for Windows Vista

Follow these steps to configure the Ethernet interface on a Windows Vista operating system.

1. Open the Vista Control Panel.

2. Double-click Network and Sharing Center to display the Network and Sharing Center

Window.

3. Click Manage network connections. If prompted for a connection, choose Local Area

Connection.

The Network Connections window displays.

4. Double-click the Local Area Connection to open the Properties window:

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Chapter 6: Configuring Your Ethernet Connection

Note: If Windows requests permission to continue, click Continue.

5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.

Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol

Version 6 (TCP/IPv6) to configure TCP/IPv6.

The TCP/IP properties window for the version you selected displays.

6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain

DNS server address automatically, unless instructed otherwise by your cable provider.

7. Click OK to accept the new settings and close the Properties window.

TCP/IP Configuration for Windows 7, Windows 8, or Windows 10

Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, or Windows 10 operating system.

1. Click the Start menu and type network and sharing into the Search box.

2. Select Network and Sharing Center when it appears.

3. Click Change adapter settings from the left-side menu.

4. Right-click on your local area connection icon and select Properties to open the

Properties window.

5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.

Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6

(TCP/IPv6) and click Properties to configure TCP/IPv6.

The TCP/IP properties window for the version you selected displays.

6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain

DNS server address automatically, unless instructed otherwise by your cable provider.

7. Click OK to accept the new settings and close the Properties window. Then click Close to

back out of the remaining setup screens.

TCP/IP Configuration for macOS

Follow these steps to configure the Ethernet interface on a macOS operating system.

1. Open System Preferences, either by choosing System Preferences from the Apple menu

or by clicking the System Preferences icon in the dock.

2. Click the Network icon.

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Chapter 6: Configuring Your Ethernet Connection

3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the

Show menu.

4. Choose the TCP/IP tab, if necessary.

If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8.

5. Choose Using DHCP from the Configure IPv4 menu.

6. If necessary, click the Renew DHCP Lease button.

7. Close the System Properties application.

TCP/IPv4 configuration is completed.

8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.

9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.

10. Close the System Properties application.

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Chapter 7

Using the Telephony Gateway

This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures.

 Setting up Your Computer to Use the Telephony Gateway (page 36)  Indicator Lights for the TG1682G (page 37)  Using the Reset Button (page 41)  Resetting the Router to Factory Defaults (page 42)

Setting up Your Computer to Use the Telephony Gateway

Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer.

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Chapter 7: Using the Telephony Gateway

Indicator Lights for the TG1682G

The Telephony Gateway has LED indicator lights to assist in troubleshooting.

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Chapter 7: Using the Telephony Gateway

1. WPS Button/LED

2. DECT Button/LED

3. Power

4. US/DS

5. Online

6. 2.4 GHz Wi-Fi

7. 5 GHz Wi-Fi

8. Tel 1

9. Tel 2

10. Battery

Wiring Problems

If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance.

Patterns: Normal Operation (LAN and Telephone)

The following table shows light patterns for the Ethernet, MoCA and wireless LANs, and the telephones, during normal operation.

Mode Ethernet

(LEDs on rear

panel connector)

2.4G Wi-Fi / 5G WiFi

Tel 1 / Tel 2 MoCA

AC Power Green LED On =

Computer with

1Gbps port

connected

Amber LED On =

Computer with

100

Mbps/10Mbps

port connected

Amber/Green

LED Flash =

Computer activity

Both LEDs Off =

Computer not

connected

No AC

Off Off On = On-hook

Power

On = Wi-Fi enabled

Flash = Computer

activity

Off = Wi-Fi disabled

On = On-hook

Flash = Off-hook

Off = disabled

Flash = Off-hook

Off = disabled

On = MoCA

enabled and

MoCA network

device attached

Flash = MoCA

network device

activity/traffic

Off = MoCA

disabled or no

MoCA network

device attached

Off

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Chapter 7: Using the Telephony Gateway

Mode Ethernet

(LEDs on rear

2.4G Wi-Fi / 5G WiFi

Tel 1 / Tel 2 MoCA

panel connector)

Firmware

Upgrade

(normal

operation)

(normal operation) (normal

operation)

Patterns: Normal Operation (WAN and Battery)

The following table shows light patterns during normal operation.

Mode Power US/DS Online Battery

AC Power Good On On = Connected

to the Internet

Flash = Not

connected to the

Internet

No AC Power,

Flash Off Off Off = Battery

Battery Installed

On = Internet

available

Off = Internet not

available

(normal

operation)

On = Battery

good or low

Off = Battery

missing

Flash = Battery

bad

power

Flash = Battery

bad

No AC Power,

Off Off Off Off

No Battery

Firmware

Upgrade

On Flash On (normal

operation)

Patterns: Startup Sequence

The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the telephony phase and the cable modem phase. Both are outlined below.

Page 40

Telephony Startup Sequence

Power, US/DS,

Online

Off Off Off Off No power to modem

Flash Flash Flash Flash Power-on Self Test

On Flash Off Off Retrieving telephone

On Off Flash Off Retrieving telephone

On Flash Flash Off Activating telephone

Telephone 1 Telephone 2 Battery Description

See Cable Modem Startup Sequence (page 40)

Chapter 7: Using the Telephony Gateway

network information

line information

service

Note: The US/DS indicator flashes during startup, and it turns on when the Telephony

Gateway establishes a connection.

Cable Modem Startup Sequence

US/DS Online Description

Slow Flash (1/second)

(until Upstream

acquisition starts)

Fast Flash

(3/second)

Slow Flash (during

acquisition)

On (when modem IP

address obtained)

Normal Operation

Off Downstream acquisition in progress

Off Downstream acquisition completed

Off Upstream acquisition in progress

Upstream acquisition completed, ready

for service

Page 41

Using the Reset Button

Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare.

Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets.

Chapter 7: Using the Telephony Gateway

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Chapter 7: Using the Telephony Gateway

1. Reset button

2. USB

3. Tel 1

4. Tel 2

5. Ethernet (1 - 4)

6. Cable

7. MoCA

8. Power

Resetting the Router to Factory Defaults

To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access.

Booting from Battery

The TG1682G supports a “Boot from Battery” feature that allows the Telephony Gateway to provide continued telephone service during power outages.

To start the TG1682G from its battery, follow these steps:

1. If a battery is already installed in the Telephony Gateway, remove it.

2. Re-insert the battery into the Telephony Gateway. See Battery Installation and Removal

(page 17) for details.

3. Press the Reset button; the Power light should turn on immediately.

Note: If the Telephony Gateway does not turn on, the battery may not be charged.

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Chapter 8

Troubleshooting

The Telephony Gateway is plugged in, but the Power light is Off

Check all power connections. Is the power cord plugged in firmly at both ends?

If you plugged the power cord into a power strip, make sure the strip is switched on.

Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch, make sure the switch is on.

Finally, check the fuse or circuit breaker panel.

I'm not getting on the Internet (all connections)

It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system.

Check the front panel lights:

 The Power and Online lights should be on.  If the Power light blinks for more than 30 minutes, call your service provider for

assistance.

Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet.

Proceed to the Ethernet or wireless solutions if necessary.

I'm not getting on the Internet (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub.

Press the Reset button on the back of the Telephony Gateway.

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Chapter 8: Troubleshooting

A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 42).

I'm not getting on the Internet (Wireless)

Check the indicator lights, see Using the Telephony Gateway (page 36) — the Wi-Fi light should be on.

Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility.

Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem.

A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 42).

My wireless Internet connection stops working sometimes

This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode.

I can get on the Internet, but everything is slow

If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed.

Other communications on the LAN, or interference with wireless connections, may slow down the connection.

I don't have a dial tone when I pick up the phone

- why?

In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem.

1. Is the Power LED lit?

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Chapter 8: Troubleshooting

• If not, check to make sure the Telephony Gateway is plugged in and the outlet has

power. Use only the external AC power adapter (if provided) and power cord included with the equipment.

• If the LED is lit, go to the next step.

2. Is the Online LED lit?

• If not, check the coax connection at the Telephony Gateway and the wall. Ensure

they are connected and tight. If they are and you do not have dial tone, contact your service provider.

• If the Online LED is lit, go to the next step.

3. Is the Telephone (Tel 1 or Tel 2) LED lit?

• If not, phone service has not been set up on that line. Contact your service provider.

• If it is blinking, there is a phone off hook somewhere in the house. Find that phone

and hang it up.

• If it is lit, go to the next step.

4. Is the phone plugged directly into the Telephony Gateway?

• Make sure the phone is plugged into the port on the back of the Telephony Gateway

labeled “Tel 1” for line 1, and “Tel 2” for line 2.

• If so, try a different phone. Make sure the new phone is a working phone.

• If a known good phone is used and you still don’t have dial tone, try a different

phone cable. If a new phone and cable do not restore dial tone, call your service provider.

5. Is the Telephony Gateway plugged into a wall outlet?

• If so, unplug the phone connector at the back of the Telephony Gateway and plug in

a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.

Page 46

Glossary

Amp-Hour

A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour.

Category 5e (Cat5e)

A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.

Coaxial cable (coax)

A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores.

CPE

Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub.

DHCP

Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you.

DNS

Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address.

DOCSIS

Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network.

Downstream

In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path.

EMTA

Cross-over

An Ethernet cable used to connect two

Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a

cable modem. hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may

Ethernet

have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable).

A standard method of connecting two or

more computers into a Local Area Network

(LAN).

EuroDOCSIS

The European version of DOCSIS.

Page 47

Event

An informational message used for monitoring network status.

F-connector

The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway.

Firewall

A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG1682G provides a built-in firewall.

Gateway

The device, usually a router, that connects devices on a given IP subnet to other IP subnets.

Headend

The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services.

HTTP

IP address

A number assigned to your computer by

your service provider, used to identify your

computer to other systems on the

Internet.

ISDN

Integrated Services Digital Network. A

digital telephony standard that provides

communication speeds about twice as fast

as standard dialup.

LAN

Local Area Network. A network that allows

computers in a single location (such as a

building) to communicate with one

another.

LED

Light Emitting Diode. A semi-conductor

diode that emits light when current is

passed through it.

MAC address

A number that uniquely identifies any

device connected to a network. Your

service provider uses your Telephony

Gateway’s MAC address to authorize

access to the Internet. The MAC address is

printed on a label on the bottom of your

Telephony Gateway.

HyperText Transfer Protocol.

Hub

A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices.

Protocol

A set of rules and formats that determines

the communication behavior of network

entities at a given layer.

Page 48

Proxy

A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your service provider may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion.

Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.”

SSID

Service Set IDentifier. A string of text (up to

32 characters long) that uniquely identifies

a wireless LAN.

Switched outlet

A power outlet that may be turned on and

off using a wall switch. Usually intended

for lamps. Avoid plugging your computer

or Telephony Gateway into a switched

outlet to avoid disruptions.

TCP/IP

Transmission Control Protocol/Internet

Protocol. The protocols used to facilitate

communications across one or more

connected networks.

RJ-11

A standard 2-conductor modular connector, commonly used in North America for connecting telephones.

RJ-45

A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.

Splitter

A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores.

TDMA

Time Division Multiple Access. A method

used by DOCSIS-compliant cable modems

for sending upstream data with minimal

interference.

Upstream

The path from a subscriber device to the

headend. Some older cable documentation

may refer to this as the return path or

reverse path.

WEP

Wired Equivalent Privacy. A common

standard for encrypting data sent over a

wireless LAN.

Page 49

WPA

Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.

Page 50

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

Arris TG1682G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Patent Notice

Overview

Introduction

Getting Support

Safety Requirements

FCC Part 15

RF Exposure

Industry Canada Compliance

For Mexico

Getting Started

About Your New Telephony Gateway

What's in the Box

Items You Need

Getting Service

System Requirements

Recommended Hardware

Windows

Mac OS

Linux/Unix

About this Manual

What About Security?

Ethernet or Wireless?

Battery Installation and Removal

Introduction

Basic Battery Installation and Replacement

Extended Battery Installation and Replacement

Battery Usage and Storage Conditions

Battery Disposal Guidelines

Getting Battery Status

Installing and Connecting your Telephony Gateway

Front Panel

Rear Panel

Selecting an Installation Location

Desktop Mounting Instructions

Factors Affecting Wireless Range

Connecting the Telephony Gateway

Configuring Your Wireless Connection

Configuring Your Ethernet Connection

Requirements

How to use this Chapter

TCP/IP Configuration for Windows Vista

TCP/IP Configuration for Windows 7, Windows 8, or Windows 10

TCP/IP Configuration for macOS

Using the Telephony Gateway

Setting up Your Computer to Use the Telephony Gateway

Indicator Lights for the TG1682G

Wiring Problems

Patterns: Normal Operation (LAN and Telephone)

Patterns: Normal Operation (WAN and Battery)

Patterns: Startup Sequence

Telephony Startup Sequence

Cable Modem Startup Sequence

Using the Reset Button

Resetting the Router to Factory Defaults

Booting from Battery

Troubleshooting

The Telephony Gateway is plugged in, but the Power light is Off

I'm not getting on the Internet (all connections)

I'm not getting on the Internet (Ethernet)

I'm not getting on the Internet (Wireless)

My wireless Internet connection stops working sometimes

I can get on the Internet, but everything is slow

Glossary

Amp-Hour

Category 5e (Cat5e)

Coaxial cable (coax)

DHCP

DOCSIS

Downstream

EMTA

Cross-over

Ethernet

EuroDOCSIS

Event

F-connector

Firewall