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SBV5422
Users Manual
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ARRIS SBV5422, MC9421, MC9420 Users Manual

Installation Guide
SBV5422SURFboard
®
2-Line Digital Voice Modem with Integrated DECT 6.0 Cordless Phone Base Station
For Placement Only
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Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
© Motorola, Inc. 2008. All rights reserved.
Table of Contents
SAFETY AND REGULATORY INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IV
Caring for the Environment by Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety Requirements for the SBV5422 Lithium-Ion Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
REGULATORY INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IX
FCC Compliance Class B Digital Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
FCC RF Radiation Exposure Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
FCC Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before You Start... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
SBV5422 Front Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
SBV5422 Rear Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
SBV5422 VoIP Telephone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
SBV5422 Handset Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
INSTALLATION AND CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Handset Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
SBV5422 Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Selecting a Location for Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting the Handset Charger and Charging the Handset Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Cabling for Multiple Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
SBV5422Home Alarm System Configuration (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Verifying the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Verifying the IP Address in Your Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Renewing Your IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Wall Mounting the SBV5422 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Wall Mounting TemplateSBV5422 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SBV5422Front-Panel Lights and Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SOFTWARE LICENSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Safety and Regulatory information

Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer's
instructions as described in the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• Do not place this product on an unstable surface, such as a table, shelf, or stand. The
product may fall, causing serious damage.
• This device was qualified under test conditions that included the use of the supplied
cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main supply circuit. Use
only a main line cord that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform
to local regulations.
• Operate this device only from the type of power source indicated on the device's
marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
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• It is recommended that the customer install an AC surge protector in the AC outlet to
which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Only put the handset of your telephone next to your ear when it is in normal talk mode.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning. For added protection for this device during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the cable system. This will prevent damage to the product due to lightning and power surges.
• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool.
• Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
• Disconnect the TNV circuit connector before removing the cover.
• Disconnect TNV circuit connector(s) before disconnecting power.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL listed or CSA
certified telecommunication line cord, or national equivalent.
• Do not cover the device, or block the airflow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from vibration and dust.
• Never push objects of any kind into this product through slots in the base or handset.
They may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
• This product is for indoor use only. Do not route the Ethernet or telephone cables outside
of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.
• Slots and openings in the back or bottom of the base unit and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked byplacing the product on a soft surface such as a bed, sofa, or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
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• Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
— When the power supply cord or plug is damaged or frayed.
— If liquid has been spilled onto the product.
— If the product has been exposed to rain or water.
— If the product does not operate normally by following the operating instructions.
— Adjust only those controls that are covered by the operating instructions, as improper
adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
— If the product has been dropped and the base and/or handset has been damaged.
— If the product exhibits a distinct change in performance.
• Wipe the base unit with a clean, dry cloth. Use a damp cloth to clean the handset. Never
use cleaning fluid or similar chemicals. Never spill pour liquids into the device. Do not spray cleaners directly on the device or use forced air to remove dust.
• Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 50°C.
SAVE THESE INSTRUCTIONS.
Note to CATV System Installer - This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
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Caring for the Environment by Recycling

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, please visit the Motorola and Recycling website information.
www.motorola.com/recycle for additional

Safety Requirements for the SBV5422 Lithium-Ion Battery

You must properly handle the SBV5422 lithium-ion rechargeable battery to ensure your safety. Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the equipment or the user.
• Use the SBV5422 battery only in the SBV5422 Digital Voice Modem.
• CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only
Motorola approved batteries, Motorola part number of used batteries according to the instructions.
515757-001 and 538043-001. Dispose
• Do not use the battery where static electricity is generated.
• Do not heat the battery or discard into a fire. Keep the battery away from
high-temperature locations.
• Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color,
or a change in shape. When discarding, place insulated tape over the battery terminals.
• The battery should be stored out of the reach of children.
• Do not store the battery close to metal objects.
• If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets
into your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left untreated, the battery fluid could cause damage to the eye.
• Ensure that the battery does not receive any strong impacts, such as dropping or striking
with a hard object.
• At the end of battery life, the SBV5422 battery must be disposed of properly and may
need to be recycled. Contact your local recycling center for proper disposal methods.
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• Do not expose the battery to ultrasonic energy.
• Do not disassemble, modify, or attempt to repair the battery.
• Before installation, the battery should not be subjected to temperatures below –10 ºC or
above 60 ºC (14 ºF to 140 ºF). After initial customer usage (initially charged above shipping charge state), the battery should not be subjected to temperatures outside the operating temperature range: — Battery Pack External Exposure Operating Temperature Range:
— Charging: 0.0 °C to 45.0 °C (0 ºF to 113 ºF)
— Discharging: –10.0 °C to 60.0 °C (14 ºF to 140 ºF)

Important VoIP Service Information

Please contact your Internet Service Provider (ISP) and/or your local municipality for addi­tional information on making emergency calls using VoIP service in your area.
When using this VoIP device, you CANNOT make any calls, including an emergency call, and emergency location services (where supported) WILL NOT be available, under the following circumstances:
• Your broadband ISP connection goes down, is lost, or otherwise fails.
• You lose electrical power.
• You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
• There are delays in making your location information available in or through the local
automatic location information database.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment.
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REGULATORY INFORMATION

FCC Compliance Class B Digital Device

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that
is “receiving” the interference).
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This handset is hearing aid compatible.

FCC RF Radiation Exposure Statement

The installation of the base unit should allow at least 20 centimeters (approximately 8 inches) between the base and persons to be in compliance with the FCC RF exposure guidelines. For body worn operation, the portable part (handset) has been tested and meets FCC RF exposure guidelines.
This device must not be co-located or operating in conjucntion with any other antenna or transmitter. The changes or modifications not expressly approved by Motorola, Inc. for compliance could void the user’s authority to operate the equipment.
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Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Privacy of communications may not be ensured when using this telephone.

FCC Declaration of Conformity

Motorola, Inc., Home and Networks Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that this equipment complies with 47CFR Parts 2 and 15 of the FCC Rules as a Class B digital device.
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