ARRIS SBR1750 Users Manual
SURFboard
SBR
User Guide
DRAFT 1.0 March 2015
®
-AC1750 Wireless Router
©2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation, or adaptation) without written permission from
ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of ARRIS to provide notification of
such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either the entities claiming the marks and the
names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make
improvements or changes in the product(s) described in this manual at any time. The capabilities,
system requirements and/or compatibility with third-party products described herein are subject to
change without notice.
Table of Contents
Chapter 1. Safety and Regulatory Information .............................................. 6
Chapter 2. Getting Started .....................................................................10
What about Security ..................................................................................... 10
Ethernet or Wireless? .................................................................................... 11
In the Box ................................................................................................. 11
Additional Items You May Need ....................................................................... 11
System Requirements ................................................................................... 12
Recommended Hardware ........................................................................ 12
Windows ............................................................................................ 12
MacOS ............................................................................................... 12
Linux/other Unix .................................................................................. 12
Contact Information ..................................................................................... 12
Chapter 3. Product Overview ..................................................................13
Front Panel ................................................................................................ 13
SBR-AC1750 Indicator Lights .................................................................... 14
Using the Reset Button ........................................................................... 15
Resetting the Router to Factory Defaults .................................................... 15
Rear Panel ................................................................................................. 15
Gateway Label ............................................................................................ 16
Chapter 4. Installing the Router ...............................................................17
Desktop Mounting Instructions ......................................................................... 17
Cleaning Instructions ............................................................................. 17
Factors Affecting Wireless Range .............................................................. 18
Connect the SBR-AC1750 ............................................................................... 18
Chapter 5. Configuring Your E thernet Connecti on ........................................20
Requirements ............................................................................................. 20
How to use this Chapter ................................................................................ 20
TCP/IP Configuration for Windows XP ................................................................ 20
TCP/IP Configuration for Windows Vista ............................................................. 21
TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 21
TCP/IP Configuration for MacOS X .................................................................... 22
Chapter 6. Troubleshooting Tips ..............................................................23
Solutions ................................................................................................... 23
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Chapter 7. Basic Configuration ................................................................25
Accessing the Configuration Interface ........................................................ 25
Configuring Your Wireless Network ............................................................ 26
Enabling or Disabling the Wireless Network. ................................................. 26
Changing Your Login Password.................................................................. 26
Changing the Default Wireless Network Name (SSID) ...................................... 26
Configuring Wi-Fi Protected Setup (WPS) .................................................... 27
Troubleshooting Your Wireless Connection................................................... 27
Setting Up Your WAN Connection .............................................................. 30
Chapter 8. Advanced Configuration ...........................................................32
LAN Setup – Configuring DHCP ......................................................................... 32
LAN Setup – Adding and Deleting DHCP Clients .............................................. 33
LAN Setup – Selecting the NAT Mode ................................................................. 33
Wireless Setup – Setting the Wireless Mode ......................................................... 33
Wireless Setup – Setting the 802.11n Operation Mode ............................................ 34
Wireless Setup – Using MAC Address Filtering ....................................................... 34
Finding the MAC Address of a Computer ...................................................... 35
Firewall – General Firewall Configuration Settings ................................................ 36
Firewall – Configuring a Virtual Server (Port Forwarding) ........................................ 36
Firewall – Configuring Port Triggers .................................................................. 37
Firewall – Configuring Client IP Filters ............................................................... 38
Firewall – Configuring Client IPV6 Filters ............................................................ 38
Firewall – Configuring DMZ for Gaming or Conferencing Applications .......................... 39
Utilities – Viewing Network System Information .................................................... 40
Utilities – Restarting the Router ....................................................................... 40
Utilities – Reverting to Factory Default Settings ................................................... 40
Utilities – Viewing the System Logs ................................................................... 41
Utilities – DDNS ........................................................................................... 41
Chapter 9. Web GUI Screens Overview .......................................................42
Basic Setup ................................................................................................ 42
Basic Wireless Settings ........................................................................... 42
WPS Settings ....................................................................................... 43
WAN Setup ................................................................................................ 44
Dynamic ............................................................................................ 44
Static ................................................................................................ 45
DNS 45
Dynamic (IPV6) .................................................................................... 46
Static (IPV6) ........................................................................................ 47
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LAN Setup ................................................................................................. 48
LAN Settings ....................................................................................... 48
LAN Settings (IPV6) ............................................................................... 50
Client List .......................................................................................... 51
Wireless .................................................................................................... 53
Basic Setup ......................................................................................... 53
Guest Access ....................................................................................... 55
Advanced ........................................................................................... 56
StreamBoost .............................................................................................. 57
StreamBoost Settings ............................................................................. 57
Priorities ............................................................................................ 58
STAT: Downloads .................................................................................. 58
STAT: Up Time ..................................................................................... 59
Firewall .................................................................................................... 59
Firewall Settings .................................................................................. 59
Virtual Servers ..................................................................................... 60
DMZ .................................................................................................. 61
WAN Ping Blocking ................................................................................ 62
Remote Management ............................................................................. 62
ALG 63
Utilities .................................................................................................... 64
System Information ............................................................................... 64
Restart Router ..................................................................................... 65
Factory Default .................................................................................... 66
Firmware Upgrade ................................................................................ 66
System Settings .................................................................................... 67
System Log ......................................................................................... 68
DDNS................................................................................................. 68
Chapter 10. ARRIS Contact Information .......................................................70
Before You Call ARRIS Support......................................................................... 70
By Telephone ............................................................................................. 70
By Email ................................................................................................... 74
Ask ARRIS Customer Portal ............................................................................. 75
Global Knowledge Services and Training ............................................................ 75
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Chapter 1
Safety and Regulatory Information
Important Safety Instructions
• Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the
instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the
device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects
filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety
compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device
safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your
home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords,
damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords
where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by
local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device
free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove
dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating
condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to
qualified service personnel.
• This device should not be used in an environment that exceeds 104º F (40º C).
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SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100 of the National Electric
Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the
building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance
requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. This
equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
Cet emetteur ne doit pas etre Co-place ou ne fonctionnant en meme temps qu'aucune autre antenne ou emetteur. Cet equipement devrait etre installe et
actionne avec une distance minimum de 20 centimetres entre le radiateur et votre corps
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the
intended destinations. The firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to
indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could
cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain
Canadian information on RF exposure and compliance.
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AVIS D'INDUSTRIE CANADA (IC)
Le present appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisee aux deux conditions
suivantes :
(1) l’appareil ne doit pas produire de brouillage;
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioelectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.
AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs
fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz.
Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).
Le dispositif rencontre l'exemption des limites courantes d'evaluation dans la section 2.5 de RSS 102 et la conformite a l'exposition de RSS-102 rf, utilisateurs
peut obtenir l'information canadienne sur l'exposition et la conformite de rf.
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 20 cm between the radiator and your body.
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio
technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:
• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics
Engineers
• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the
organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as
harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for
authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the
substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such
unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to
comply with these guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more
information on how to protect your network, visit the
ARRIS Support website at www.arris.com/consumer.
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CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as
the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your
local authorities for information about practices established for your region.
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Chapter 2
Getting Started
The ARRIS SURFboard® SBR-AC1750 Wireless Router is a 3x3 dual-band 11ac router, allowing users to
connect to the Internet through a separate DOCSIS-compliant cable modem. With Qualcomm solution
and StreamBoost application to provide best throughput in different applications.
The SBR-AC1750 Wireless Router has the following features:
Remote management capability: allows you to make changes to your Wireless Router's
configuration from anywhere on the Internet.
Smart stream management: Qualcomm StreamBoost
TM
technology automatically gives
applications and devices the bandwidth they need for the best online experience
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used
simultaneously
This guide provides a product overview and instructions for installing and configuring the
SBR-AC1750. It also includes procedures for setting up secure wireless network connections and
managing your SBR-AC1750 and network configurations.
What about Security
Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility
to other Internet users—including the need to maintain a reasonably secure system. While no system
is 100% secure, you can use the following tips to enhance your system’s security:
Keep the operating system of your computer updated with the latest security patches. Run the
system update utility at least weekly.
Keep your email program updated with the latest security patches. In addition, avoid opening
email containing attachments, or opening files sent through chat rooms, whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or file-sharing services over your Wireless Router. Besides certain
vulnerability problems, most cable companies prohibit running servers on consumer-level
accounts and may suspend your account for violating your terms of service.
Use the cable company’s mail servers for sending email.
Avoid using proxy software unless you are certain that it is not open for abuse by other Internet
users (some are shipped open by default). Criminals can take advantage of open proxies to hide
their identity when breaking into other computers or sending spam. If you have an open proxy,
your cable company may suspend your account to protect the rest of the network.
The SBR-AC1750 ships with wireless LAN security set by default (for the same reasons that you
should run only secured proxies). See the security label on your product for the factory security
settings. If you need to modify the default wireless security settings, see Configuring Your Wireless
Connection.
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Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the SBR-AC1750. The following
will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN).
You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Note: To connect more than four computers to the SBR-AC1750 through the Ethernet ports, you need an
Ethernet hub (available at computer retailers).
The Wireless Router package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like
wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you
are connecting the Wireless Router directly to a computer, or to an Ethernet hub with a cross-over
switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit
Ethernet (Gig-E), not regular CAT5 cable.
In the Box
Before installing the SBR-AC1750, check that the following items are included in the box. If any items
are missing, please call ARRIS Technical Support at 1-877-466-8646.
SBR-AC1750
Wireless Router
Power Supply
Figure 1 – SBR-AC1750 Package Contents
Ethernet Cable
Software
License &
Regulatory
Card
SBR-AC1750 Quick
Start Guide
Additional Items You May Need
If you are installing the SBR-AC1750 yourself, make sure you have the following items on hand before
continuing:
Wireless Router package: see In the Box for a list of items in the package.
Ethernet Cable: In addition to the Ethernet cable provided, you will need an additional Ethernet
cable. This is a standard Ethernet cable with RJ45 type connectors on both ends. Ethernet cables
are available for purchase from any electronics retailer or discount store.
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Information packet: your cable company should furnish you with a packet containing information
about your service and how to set it up. Read this information carefully and contact your cable
company if you have any questions.
System Requirements
The SBR-AC1750 Wireless Router operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details on
enabling and configuring networking.
To use the Wireless Router, you need DOCSIS high-speed Internet service from your cable company.
Telephone service requires that the cable company has PacketCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this configuration
can still work with the SBR-AC1750, but may not be able to make maximum use of SBR-AC1750
throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN
connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or
wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless
LAN connection must be available.
Contact Information
For technical support or additional ARRIS product information:
Visit the ARRIS Support website: www.arris.com/consumer.
Call ARRIS Technical Support: 1-877-466-8646
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Product Overview
Front Panel
Chapter 3
Figure 2 – SBR-AC1750 Front View
The SBR-AC1750 front panel has the following LEDs:
Power: indicates whether AC power is available to the unit.
WAN: indicates the status of WAN connectivity.
2.4G: indicates the status of the 2.4 GHz wireless LAN.
5G: indicates the status of the 5 GHz wireless LAN.
LAN (1 - 4): indicates the status of LAN connectivity.
USB: indicates whether a USB device is attached.
WPS: indicates Wireless Protected Setup (WPS) is active.
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SBR-AC1750 Indicator Lights
The Wireless Router has several LED indicator lights to assist in troubleshooting:
LED Color/Behavior Description
Power Solid green System power is on.
WAN Solid green An IP address has been received and is ready to transmit
data, or bridge mode is active.
Flashing green The Ethernet cable connection has been detected.
Off No Ethernet cable is connected to the Wireless Router.
2.4G Wi-Fi Solid green The wireless port has linked with a wireless client.
Wireless is disabled.
5G Wi-Fi Solid green The wireless port has linked with a wireless client.
Wireless is disabled.
WPS Solid green WPS has been started.
Flashing green (slow
flash)
Flashing green (quick
flash)
WPS has been started, and Wireless Router is ready to
accept a client connection.
WPS error.
NOTE TO REVIEWERS: Wha t kind of error? What
should the user do t o c orrect it?
LAN 1 – 4 Solid green 10/100/1000Mbps link detected.
Flashing green Receiving/transmitting data at 10/100/1000Mbps.
Off No Ethernet connection.
USB Solid green USB device successfully connected and active.
Flashing green USB device read/write activity.
Off No USB device connected, or the attached USB device can
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now be safely removed.
Using the Reset Button
Use the Reset button, on the back of the Wireless Router, to reset the Wireless Router and perform
initialization as if you power cycled the unit. You may need to reset the Wireless Router if you are
having problems connecting to the Internet. You will not use this button often.
Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent
accidental resets.
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the Reset button (1) on the back of the Wireless
Router for more than fifteen seconds. This restores the wireless setup configuration and router
configuration parameters to the factory defaults. You may need to do this if a configuration error has
locked out all access.
Rear Panel
Figure 3 – SBR-AC1750 Rear View
The SBR-AC1750 rear panel has the following connectors and controls:
Reset button: resets the Wireless Router as if you power cycled the unit. Use a pointed non-
metallic object to press this button.
USB: USB host connector - future support for external USB devices
Ethernet (1 - 4): connectors for use with a computer LAN port.
WAN: connector for the cable modem.
Power: connector for the power cord.
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Gateway Label
Figure 4 – SBR-AC1750 Label
The gateway label is located on the bottom of the SBR-AC1750. It contains specific router ID
information that you may need when contacting your service provider or ARRIS Technical Support.
When contacting your service provider for assistance, you may need to provide the following
information listed on the gateway label :
Router model name (SBG6900-AC)
Router serial number (SN)
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Chapter 4
Installing the Router
This product is for indoor use only. Do not route the Ethernet cable(s)
outside of the building. Exposure of the cables to lightning could create a
safety hazard and damage the product.
There are a number of factors to consider when choosing a location to install your Wireless Router:
Is an AC outlet available nearby? For best results, the outlet should not be switched and should be
close enough to the Wireless Router that extension cords are not required.
Is the cable modem nearby? Can you easily run cables between the wireless router’s location and
the cable modem?
If you are connecting devices to the Ethernet ports, can you easily run cables between the Wireless
Router’s location and those devices?
If you want to mount the Wireless Router on a wall, does the location provide a solid surface for
secure attachment? For best results when mounting the Wireless Router on drywall, position the
Wireless Router so at least one of the screws are fastened to a stud. This may prevent the Wireless
Router from pulling out of the wall in the future.
If you want to install the Wireless Router on a desktop, is there enough space on either side to
keep the vents clear? Blocking the vents may cause overheating.
How close are your wireless devices? The Wireless Router wireless connection range is typically
100–200 feet (30m–65m). A number of factors can affect connection range, as described below.
Desktop Mounting Instructions
Position the Wireless Router so that:
Air flows freely around it.
The rear faces the nearest wall.
It will not fall to the floor if bumped or moved.
The sides of the unit are not blocked.
Cleaning Instructions
Clean the Wireless Router using only a clean, slightly moistened, cloth. Do not use aerosols in the
vicinity of the Wireless Router.
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Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Increases
range
Raising the unit above the devices (for example, installing the
Wireless Router in the upper floor of a multi-story dwelling)
Decreases
range
Lowering the unit below the devices (for example, installing the
Wireless Router in a basement)
Metal or concrete walls between the Wireless Router and other
devices
Large metal appliances, aquariums, or metal cabinets between the
Wireless Router and other devices
Interference and RF noise (2.4 GHz wireless phones, microwave
ovens, or other wireless networks)
Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased
range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks
and make it harder for unwanted users to find and connect to your network.
Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases
the range proportionately.
Connect the SBR-AC1750
Figure 5 – SBR-AC1750 Connection Diagram
1. Unplug the power to turn off your cable modem.
If your cable modem has a battery backup, remove the battery to be sure the cable modem is
powered off.
2. Connect one end of the blue Ethernet cable (included) to your cable modem, and the other end to
the WAN port on your Wireless Router.
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3. Reconnect the power cable on your cable modem to turn it back on.
Wait approximately two minutes to allow your cable modem to fully power up. Replace the
battery , if applicable.
4. Connect the power adapter (included) to the power connector on the back of the Wireless Router,
and then connect the power adapter to an available AC outlet. Wait until the 2.4G and 5G LEDs on
the front panel of the Wireless Router turn solid green.
5. To manage the setup of your Wireless Router, you can connect a computer using a second
Ethernet cable (not provided). Or, you can connect wirelessly by using the preset wireless security
settings printed on the security label located on the bottom of your Wireless Router.
6. Open a browser on your computer to access the management interface of the Wireless Router. If
the webpage does not display correctly, try another browser. See Accessing the Configuration
Interface (page 25) for more information.
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Chapter 5
Configuring Your Ethernet Connection
If your computer is equipped with a LAN card providing an Ethernet connection, you may have to
configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your
computer’s TCP/IP settings to work with the Wireless Router.
Requirements
Make sure you have the following before attempting to configure your Ethernet connection:
Computer with Ethernet interface
Ethernet cable (supplied)
IP address, subnet, gateway, and DNS information for installations not using DHCP
How to use this Chapter
The following list shows the procedures for modifying the TCP/IP settings on the computer. The
procedure is slightly different depending on the operating system that you are using. Please ensure
you are using the correct steps for the operating system on your computer. Follow the links below for
instructions to configure your Ethernet connection on your operating system.
TCP/IP Configuration for Windows XP (page 20)
TCP/IP Configuration for Windows Vista (page 21)
TCP/IP Configuration for Windows 7 or Windows 8 (page 21)
TCP/IP Configuration for MacOS X (page 22)
TCP/IP Configuration for Windows XP
Follow these steps to configure the Ethernet interface on a Windows XP operating system.
TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled
by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your
Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once
installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step.
1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the
Control Panel.
The Network Connection window displays a list of LAN connections and associated network adapters.
2. Double-click the local area connection to be used for your device’s network connection.
The Local Area Connection Status widow displays.
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3. Click Properties.
4. Select
5. Click the
6. Click
TCP/IP by clicking it one time. Then click Properties.
General tab. Then click Obtain an IP address automatically and click OK.
OK to accept the new settings, and OK again to close the Properties window.
7. You may have to restart your computer in order for your computer to obtain a new IP address
from the network.
TCP/IP Configuration for Windows Vista
Follow these steps to configure the Ethernet interface on a Windows Vista operating system.
1. Open the Vista Control Panel.
2. Double-click
3. Click
Manage network connections. If prompted for a connection, choose Local Area Connection.
The Network Connections window displays.
4. Double-click the
Note: If Windows requests permission to continue, click Continue.
Network and Sharing Center to display the Network and Sharing Center Window.
Local Area Connection to open the Properties window:
5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6)
to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
6. For either TCP/IPv4 or TCP/IPv6, select
automatically
7. Click
, unless instructed otherwise by your cable provider.
OK to accept the new settings and close the Properties window.
Obtain an IP address automatically and Obtain DNS server address
TCP/IP Configuration for Windows 7 or Windows 8
Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating
system.
1. Open the Windows Control Panel.
2. Click
3. Click
4. Click
Network and Internet.
Network and Sharing Center.
Local Area Connection to open the Status window.
5. Click
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Properties to open the Properties window.
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6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and
click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
7. For either TCP/IPv4 or TCP/IPv6, select
automatically
8. Click
of the remaining setup screens.
, unless instructed otherwise by your cable provider.
OK to accept the new settings and close the Properties window. Then click Close to back out
Obtain an IP address automatically and Obtain DNS server address
TCP/IP Configuration for MacOS X
Follow these steps to configure the Ethernet interface on a MacOS X operating system.
1. Open System Preferences, either by choosing
clicking the System Preferences icon in the dock.
2. Click the
3. Choose
Network icon.
Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu.
4. Choose the TCP/IP tab, if necessary.
If you are using
If your cable provider requires
5. Choose
Using DHCP from the Configure IPv4 menu.
6. If necessary, click the
TCP/IPv4, go to step 5.
TCP/IPv6, go to step 8.
Renew DHCP Lease button.
System Preferences from the Apple menu or by
7. Close the System Properties application.
TCP/IPv4 configuration is completed.
8. If you are using TCP/IPv6, click
9. Choose
Automatically from the Configure IPv6 drop-down menu and click OK.
Configure IPv6 near the bottom of the previous window.
10. Close the System Properties application.
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Chapter 6
Troubleshooting Tips
Solutions
The Wireless Router is plugged in, but the Power light is Off
Check all power connections. Is the power cord plugged in firmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take over 30 minutes to establish a connection the first time you power up your Wireless
Router, especially when many people are online. Always leave your Wireless Router plugged into AC
power and connected to the cable system.
Check the front panel lights:
The Power and Online lights should be on.
If the Power light blinks for more than 30 minutes, call your cable company for assistance.
Check your cable connections. Connectors should be tight. The coax cable should not be pinched,
kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace
the cable). If you have one or more splitters between the Wireless Router and CATV outlet, remove the
splitters and connect the Wireless Router directly to the outlet.
Proceed to the Ethernet or wireless solutions if necessary.
I'm not getting on the Internet (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a
computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the Wireless Router.
A misconfiguration could lock out all access to the Wireless Router router. If you think this has
happened, see Resetting the Router to Factory Defaults (page Error! Bookmark not defined.).
I'm not getting on the Internet (Wireless)
Check the indicator lights, see Using the Wireless Router — the Wi-Fi light should be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need
to manually enter the name of your wireless LAN in the connection utility.
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