Apple Power Macintosh 8200 User Manual

Follow the instructions in this

chapter to set up your computer

and learn the basics.

Getting Started

The illustration on the next page shows all the equipment you will need to set up your computer and begin using it. (Note that your monitor and keyboard may look slightly different depending on what you purchased.)

Place your equipment on a sturdy, flat surface near a grounded wall outlet. (Your computer was designed to be placed on the floor to conserve desk space, but it can also be placed on any stable, flat surface.)

Before following the setup instructions in this chapter, you may want to read “Arranging Your Office” in Appendix A (in the section on health-related information) for tips on adjusting your work furniture so that you’re comfortable when using the computer.

Monitor

Macintosh computer

Keyboard cable

(sometimes built

into the keyboard

as shown here)

Mouse

Computer power cord

Keyboard

Monitor cable

(sometimes built into the monitor)

Monitor power cord

(sometimes built into the monitor)

Pluggin g in the computer

Before you plug your Macintosh into a wall socket, carefully read all the setup instructions in this chapter. Then, before you connect anything to your Macintosh, follow the instructions in this section to plug it in. The plug grounds the computer and protects it from electrical damage while you are setting up. Wh en you are ready to begin, follow these steps:

1Plug the socket end of the computer’s power cord into the recessed power socket

(marked with the symbol ≤) on the back of the computer.

2Plug the other end of the power cord into a three-hole grounded outlet or power strip.

WARNING

This equipment is intended to be electrically grounded. Your Macintosh is equipped with a three-wire grounding plug—a plug that has a third (grounding) pin. This plug will fit only a grounded AC outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the purpose of the grounding plug!

Power cord socket

Power cord plug

IMPORTANT

The only way to disconnect power completely is to unplug the power cord. Make sure that at least one end of the power cord is within easy reach so that you can unplug the computer when you need to.

Getting Started

Installing an expansion card

If you purchased an expansion card for your Macintosh, install it now. (See Appendix B, “Installing an Expansion Card,” for instructions.)

If you don’t have to install an expansion card, go on to the next section, “Connecting a Monitor.”

Connectin g a monitor

You can connect many types of monitors (often called displays) to your Macintosh computer, including most standard monitors. See the Tech n i c al Information booklet that came with your computer for a complete list.

This section contains instr uctions on connecting most types of monitors. If you are connecting a monitor from a manufacturer other than Apple, also refer to the instructions that came with the monitor.

Connecting the monitor p o wer cord

Monitors have two cords to connect: a power cord and a monitor cable. To connect the monitor power cord, follow these steps:

1Place the monitor next to the computer.

Keep these considerations in mind:

m Allow a few inches for air circulation around the computer and monitor. m Make sure that the top of the screen is slightly below eye level when you’re

sitting at the keyboard.

m Position the monitor to minimize glare and reflections on the screen from

overhead lights and windows.

For further suggestions about locating your computer equipment, consult “Arranging Your Office” in Appendix A (in the section on health-related information).

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2Connect the monitor power cord to the monitor.

On some monitors, the cord is already attached.

3Plug in the monitor power cord.

Some monitor power cords are designed to plug into the back of your computer.

Some monitor power cords must be connected to a grounded electrical outlet, not to the computer. Check the information that came with the monitor.

Monitor power cordMonitor power socket

Getting Started

Connecting the monitor cable

After you plug in the monitor power cord, you connect the monitor cable to the co mputer’s monitor port.

To connect the monitor cable, follow these steps:

1Attach the monitor cable to the monitor.

On some monitors, the cable is already attached.

2Attach the monitor cable to the monitor port on the back panel of the computer.

See the information that came with the monitor to use its special features.

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™

Monitor port

Monitor cable

Connectin g the mouse and keyboard

You have a choice of several keyboards for your Macintosh. The way you connect the mouse and keyboard depends on whether the keyboard has a separate cable or a built-in cable.

Connecting a keyboard with a built-in cable

1Plug the mouse cable into the recessed port on the back of the keyboard.

The plug and the port are marked with the ◊ icon (symbol). The positions of the port and icon on your keyboard may be different from those pictured.

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

Plug the mouse cable into the recessed port on the keyboard. The flat part of the plug should be pointing down, as shown here.

This cable plugs into the Apple Desktop Bus (ADB) port,

◊

marked with the

2Plug the keyboard cable into the port marked with the ◊icon on the back of

the computer.

icon, on the back of the computer.

Some monitors have aport to which you can connect the keyboard or mouse. See the information that came with your monitor.

Getting Started

Connecting a keyboard with a separate cable

1Plug the mouse cable into the port on either side of the keyboard.

Most right-handed people prefer to use the mouse with their right hand; most left-handed people prefer to use their left hand. Plug the mouse into the port on the side you prefer.

The plug and the port are marked with the ◊ icon (symbol). Align the symbol s be f ore you inser t the plug. (The positions of the port and icon on your keyboard may be different from those pictured here.)

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

ADB icon

2Plug the keyboard cable (both ends are the same) into the other port on the keyboard.

If you plugged the mouse cable in on the right, for example, plug the keyboard cable in on the left.

3Plug the keyboard cable into the port marked with the

the computer.

◊

icon on the back of

Some monitors have a port to which you can connect the keyboard or mouse. See the information that came with your monitor.

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Connecting other equipment

If you are new to the Macintosh, it’s a good idea to get some experience using your computer before you connect other equipment, such as a printer or scanner. To learn basic Macintosh skills, continue with the instructions in this cha p ter.

When you’re ready to connect other equipment to your Macintosh, see the instructions in Chapter 3.

Turning the computer on

To tu r n on the computer for the first time, follow these steps:

1 Turn on your monitor.

See the information that came with your monitor for the location of the power switch. On Apple monitors, the power switch is located on the front of the unit.

By the way: Wh en the monitor is plugged into the computer, you only need to tur n on the monitor once. From now on, the monitor will turn off automatically when you shut down the computer, and it will turn on automatically when you start up the computer. (If the monitor is not plugged into the computer, it must be turned on separately each time you turn on the computer.)

Getting Started

2Turn on your computer by pressing the Power key on the keyboard or pressing the

power button on the front panel of the computer.

The Power key is marked with a triangle. Its location depends on which keyboard you have.

You hear a tone from the computer as it starts up.

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3Check to see what’s on your screen.

Yo u’ ll see a sequence of messages describing what is happening, followed by the Energy Star dialog box.

m If you’re a beginning Macintosh user, press the Return key. m If you’re an experienced Macintosh user, you may want to set your energy-

saving options now. Refer to the information about savi ng energy in Macintosh Guide, available in the Guide [h] menu, and “Saving Energy With the Energy Saver Control Panel,” later in this chapter.

Getting Started

m If, when you press Return, you see the Macintosh desktop (shown here),

your system software is already set up correctly.

Hard disk icon

Macintosh desktop

Skip now to “What’s Next?”

m If you see a blinking question mark, see “Solutions to Common Problems”

in Chapter 6.

m If you see anything else on your screen, or if you see nothing at all, see the

section “Problems Turning Your Computer On?” next in this chapter.

Note: To save energy, your computer is automatically set to put itself to sleep if you haven’t used it for 30 minutes or more (the screen dims). If your computer attempts to go to sleep while you’re setting it up, simply press a key on the keyboard to “wake it up.”

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Prob lems tu rning your computer on?

If you don’t see anything on the screen, check these items to see if you can identi fy the problem:

m Is the computer plugged into a power source? If it is plugged into a power

strip, is the power strip t urned on?

m Is the computer turned on? The power-on light on the front panel of the

computer should be on. If it isn’t on, press the power button, also on the front panel.

m Are the keyboard and mouse cables connected correctly? (Don’t connect or

disconnect the keyboard or mouse cable while the computer is on. You could damage your equipment.)

m Is the monitor power cord plugged in? m Is the monitor cable attached firmly to both the monitor and computer? m Is the monitor turned on? (Check the power-on light on the front of the

monitor.)

m Is the brightness control on the monitor adjusted correctly? (On most

monitors, the brightness control is marked with the symbol ¤.)

m Is the computer asleep? (Press a key on the keyboard to wake the computer.

It may take a moment or two for the computer to wake up.)

Getting Started

What’s next?

Yo u’ve finished setting up your computer. Continue with one of the following steps:

m If you are new to the Macintosh, turn to the next section, “Learning

the Basics.” When you’ve learned the basic Macintosh skills, turn to the section, “Saving Energy With the Energy Saver Control Panel” to learn how to set energy-saving options for your computer.

m If you are an experienced Macintosh user, turn to the section “Saving

Energy With the Energy Saver Control Panel,” later in this chapter, to learn how to set energy-saving options for your computer. T hen turn to Chapter 2, “Getting Help,” to learn about Macintosh Guide, your main source of information when you’re working with the Macintosh.

m If you want to connect additional equipment, such as a microphone, to your

computer, see Chapter 3, “Connecting Additional Equipment,” for instructions.

m If you want to install application software on your computer, see Chapter 4,

“Installing and Using Application Programs.” You’ll need this information to prop erly set up any software programs specifically designed for Power Macintosh computers.

Chapter 1

IMPORTANT

If you need to turn off your computer at any point, please see “Tur ning the Computer Off” later in this chapter. It is very important to use the correct procedure for shutting down your Macintosh before turning it off.

Learning the basics

If you are new to the Macintosh, you should begin by looking at the easy-to-use program called the Macintosh Tutorial. The tutorial teaches you the basic skills you’ll need to use your computer. To start the tutorial, follow these steps:

1Slide your mouse along your mouse pad or desk.

Hold the mouse as shown, with the cable pointing away from you. Rest the heel of your palm on the desk and grasp the sides of the mouse between your thumb and fingers. Use your wrist and fingers to slide the mouse around with the index finger resting on the mouse button. Don’t press the mouse button (under your index finger). Notice that the arrow (8) on the screen moves in the same direction that you move the mouse.

Mouse button

If the arrow doesn’t move, make sure that the cables connecting the mouse and keyboard are secure and that your mouse is positioned as shown in the illustration.

2Move the tip of the arrow (8) to the question mark (h) in the upper-right portion of

the screen.

If you run out of room on your mouse pad or desk while moving the mouse, pick up the mouse and place it where there’s more room. (The arrow on the screen moves only when the mouse is in contact with the mouse pad or desk.)

Getting Started

3With the tip of the arrow on the question mark, press and hold down the mouse button.

A list of choices (called a menu) appears. This is the Guide (h) menu, which is the place to go when you have a question about how to use your computer.

4While holding down the mouse button, move the arrow until the words “Macintosh

Tutorial” are highlighted, then release the mouse button.

A window appears welcoming you to the tutorial. You can set this book aside for now and follow the instructions on the screen. When you have completed the tutorial, return to this book.

Chapter 1

Reviewing th e basics

You can use the following illustrations to review the elements you use on your screen to do work with your computer.

Menus

Icons

Window

The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To open a menu, place the pointer on the symbol or word for the menu and press the mouse button.

Guide menu

To find an answer to a question,

look in the Guide (

) menu.

Application menu

You can have several application programs open at once. To see which program is active or to switch from one program to another, use this menu (called the Application menu).

Getting Started

Icons

Icons are small pictures that represent disks, programs, documents and folders. You can double-click any icon to open it and see what it contains.

This icon represents your computer’s internal hard disk.

Icons like this one represent application programs, which you use to create documents and do other work.

Icons like this one represent documents, which you can create and edit.

Icons like this represent folders. A folder contains other icons.

To throw away an item you no longer want, drag it to the Trash icon and choose Empty Trash from the Special menu.

Windows

Windows are boxes that display text, graphics, or icons. To change the shape or position of a window, or to close the window, use the elements shown here.

To bring a partially

covered window

to the front, click

anywhere in it.

Chapter 1

Close box

To close a window, click the close box.

Title bar

To move a window, drag it by the middle of the title bar (anywhere in the bar except the small boxes).

Scroll arrow

To bring hidden portions of a window’s contents into view, click one of the four scroll arrows.

Size box

To change the shape or size of a window, drag the size box.

Saving energy with the Energy Saver control panel

When you save energy, you save natural resources and reduce pollution. Your Power Macintosh contains features that automatically save energy. You can increase the energy savings by using the Energy Saver control panel to turn your computer off if you won’t be using it for a while—for example, overnight or over the weekend.

The Energy Star dialog box (shown in step 3 of “Tur ning the Computer On” earlier in this chapter) appears every time you start your computer until you open the Energy Saver control panel. Once you you open the control panel, you can keep the pre-set options shown there, or set your own energy-saving options. If you do not want to set your energy-saving options when the Energy Star dialog box is displayed, you can click Close Message or press Return (the Energy Star dialog box continues to appear when you start your computer).

Setting energy-saving options

You can get to the Energy Saver control panel by clicking Specify Settings in the En ergy Star dialog box that appears when you start your computer or by choosing Control Panels in the Apple (K) menu.

The Energy Saver control panel displays the options you can accept or change. To learn more about the Energy Saver control panel, see the information on saving energy in Macintosh Guide, available in the Guide (h) menu.

Getting Started

Putting your computer to sleep

Your Power Macintosh is pre-set to put itself to sleep after 30 minutes of inactivity. When your computer goes to sleep, the screen dims to save energy and to prevent images from “burning” into the screen. You do not lose any of the information you were working on even if you did not save it before the computer went to sleep.

To put your computer to sleep immediately, press the Power key on the keyboard or choose the Sleep command from the Special menu. You can set sleep options using the Energy Saver control panel, available under Control Panels in the Apple (K) menu.

Waki ng y our computer from sleep

To wa ke t he computer from sleep, press a key on the keyboard. (It may take a moment or two for the computer to awaken.) The documents and application programs you had open when the computer went into sleep are still open and unsaved changes are preserved.

Accessing a sleeping computer over a network

If your computer is being used as a server, other users can still access it over a network while it is asleep. (The network connection does not have to be establis hed before the computer goes to sleep.) You can set server options in the Energy Saver control panel.

Scheduling automatic startup and shutdown

You can set your computer to start up and shut down at specified times using the En ergy Saver control panel. To lear n more about the E nergy Saver control panel, see the information on savi ng energy in Macintosh Guide, available in the Guide (h) menu.

Chapter 1

Turning the computer off

Using the Powe r key

To tu r n th e computer off using the Power key on the keyboard, follow these instructions:

1If the computer is in sleep, press the Power key (or any other key on the keyboard except

Caps Lock) to wake it.

For information on the sleep feature of your Macintosh see “Saving Energy With the Energy Saver Control Panel” earlier in this chapter.

2Press and hold the Power key on the keyboard for about 2 seconds.

The following dialog box appears on the screen:

3Press the Return key on the keyboard (or click the Shut Down button in the dialog box).

Getting Started

Using the Shut Down command

You can also turn your computer off by using the Shut Down command in the Special m enu . Follow these steps:

1If the computer is in sleep, press the Power key (or any key on the keyboard except Caps

Lock) to wake it.

2Move the tip of the arrow to the word “Special” at the top center of the screen.

If the word “Special” does not appear in the menu bar at the top of the screen, you’re not working in the Finder, the program you need to be in when you shut down your computer. Choose Finder from the Application menu (at the far right of the menu bar). Then try step 2 again.

3With the tip of the arrow on the word Special, press and hold down the mouse button. 4While holding down the mouse button, move the arrow until the words “Shut Down” are

highlighted, then release the button.

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Trouble? If a problem with the computer prevents you from using the Power key on the keyboard or choosing Shut Down—for example, if the computer “freezes” so that the pointer does not respond to the mouse—you can turn off the co mputer by pressing the power button on the front of the computer. Use this method only if you cannot choose Shut Down or Restart (when you press the Power key on the keyboard, or when you open the Special menu).

IMPORTANT

You could lose unsaved work if you use the power button on the front of the computer to turn off your computer. Only use the power button whe n th ere is a problem that prevents the computer from being turned off with the Power key on the keyboard or the Shut Down command. To make sure your work is saved, use the Power key on the keyboard or the Shut Down command.

To tu r n th e computer on again, just press the Power key on the keyboard.

Getting Started

Where to find answers

When you have questions about using your Macintosh, there are several places you can look for answers.

In this book

Power Macintosh

User’s Manual

Use this book to help you set up your computer and learn about it, or to find solutions to problems with your equipment.

In the Guide menu

The Guide menu (marked with the hicon) is your main source of information about the Macintosh. To learn how to get different kinds of help from the Guide menu, see Chapter 2 in this book.

In other manuals

For answers to questions about other equipment or about application programs you have purchased, see the manuals that came with the equipment or programs.

In the About Apple Extras file

The Apple Extras folder on your hard disk contains a SimpleText document called About Apple Extras (often called a “Read Me” file) with important information about some of the application programs included with your computer. Read Me files can also be found inside application folders.

From Apple’s customer support hotline

If you can’t find an answer in any of the materials provided, call the customer support hotline. (The phone number for the hotline is in the service and support information that came with your computer.)

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If you have problems with a particular application program, contact the manufacturer of the program. Refer to the section “Obtaining Online Support and Updated Apple Software” i n Chapter 6 for information about getting answers to your computer questions and getting updated Apple software.

Getting Started

Use the instructions in this

chapter to learn about the help

available to you in the Guide menu.

Getting Help

The Guide menu is your main source of information when you’re working with your computer. The menu is identified by a question mark (h) in the upper-right corner of the screen.

Getting answers to your questions

When you have a question while working with your computer, you can get the answer by choosing Macintosh Guide from the Guide (h) menu.

1Pull down the Application menu (in the upper-right corner of the screen) and choose

Finder to make it the active application program.

A checkmark in the menu indicates that the Finder is the active program.

2Pull down the Guide menu (marked with the

icon) and choose Macintosh Guide.

The Macintosh Guide window appears.

Whenever you use Macintosh Guide, its window remains in front of other windows. If the window gets in your way, you can move it by dragging its title ba r (the gray bar across the top of the window).

Chapter 2

3Notice the three buttons at the top of the window: Topics, Index, and Look For.

Macintosh Guide gives you three ways of finding information:

Topics

lets you choose from a list of general subjects; it is like the table of

contents in a book.

Index

lets you choose from an alphabetical list of more specific subjects; it

is like the index in a book.

Look For

lets you search for information related to a specific word or phrase

that you type. In the following sections you will practice using each method. If you have problems while using Macintosh Guide, see “Tips for Using

Macintosh Guide,” at the end of this section.

Getting answers with the Topics button

1 In the Macintosh Guide window, click the Topics button.

A list of general topics appears on the left side of the Macintosh Guide window. (Depending on the hardware and software you have, the list of topics may look different.)

Getting Help

2Click “Customizing Your Computer” in the list of topics.

3Click the question “How do I set the time and date?” and then click OK. Or double-click

If you want to

return to the main

Macintosh Guide

window, click this

Topics button. (On

some computers, it

says “Topics.”)

When you click any topic area, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Chapter 2

4 Read and follow the instructions in this window.

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to see the next step.

5When you have completed all the steps, click the Topics (or

corner to return to the main Macintosh Guide window.

) button in the lower-left

Now continue with the next section.

Getting answers with the Index button

1 In the Macintosh Guide window, click the Index button.

An alphabetical list of subjects appears on the left side of the window.

Slider

Scroll bar

2Scroll through the alphabetical list until the phrase “background pattern” is visible.

You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list.

3Click the phrase “background pattern” in the alphabetical list.

When you click any index entry, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the background pattern?” and then click OK. Or

If you want to

return to the main

Macintosh Guide

window, click this

Topics button. (On

some computers, it

says “Topics.”)

5 Read and follow the instructions in the window.

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to see the next step.

6When you have completed all the steps, click the Topics (or

) button in the lower-left

corner to return to the main Macintosh Guide window.

Now continue with the next section.

Chapter 2

1 In the Macintosh Guide window, click the Look For button.

To activate the text

box, click here. Type a word or

phrase

…and then click here.

2Click the arrow button to activate the text box. 3Type “trash” in the text box and then click Search.

Getting answers with the Look For button

A small box appears on the left side of the window, where you can type text.

When you click Search, a list of questions related to the word or phrase you typed appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I turn off the Empty Trash warning?” and then click OK. Or

If you want to close

Macintosh Guide,

click here.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the close box in the upper-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to display the next step.

close Macintosh Guide.

Chapter 2

Tips for using Macintosh Guide

Here are a few tips for using Macintosh Guide effectively:

m Macintosh Guide is available only when you are in the Finder—the

desktop area where you can see the icons of disks, folders, and files. (Other programs may also have help available in the Guide menu, however.) If you don’t see Macintosh Guide in the Guide menu, pull down the Application menu (to the right of the Guide menu) and choose Finder.

m Foll o w the steps when you’re instructed to; don’t skip ahead or read

ahead. That way the computer can check to make sure you’ve done a step correctly.

m Unlike most windows, the Macintosh Guide window stays in front of

other windows on the screen so that your instructions are never covered. If you need to move the Guide window out of the way, drag it by the title bar at the top of the window.

You can also move the window out of the way by clicking the zoom box. Click the box once to shrink the window; click it a second time to expand the window to its original size.

m If you need more information about an instruction or a term, click the

button labeled “Huh?” to get further explanation. (The “Huh?” button is dimmed when no additional information is available.)

m If you want to return to the main Macintosh Guide window, click the

Topics (or h) button in the lower-left corner of the Guide window.

m When you’re finished using Macintosh Guide, click the close box in

the upper-left corner of the window.

Close box

Topics button (On some computers, it says “Topics.”)

Title bar

Zoom box

Right arrow

“Huh?” button

Getting Help

Identifying objects on the screen

Sometimes you’ll see an unfamiliar item on the screen and ask yourself, “What’s that?” You can get an answer by using a Macintosh feature known as Balloon Help.

Balloon Help explains the function of icons, menus, commands, and other items on the Macintosh screen in balloons like those you see in comic strips.

Follow these steps to use Balloon Help:

1Pull down the Guide menu (marked with the

2Point to any object on the screen that you want to identify.

icon) and choose Show Balloons.

A balloon appears next to the object. In the following illustration, for example, pointing to the Trash displays a balloon that explains how to use the Trash to throw items away.

Although balloons appear next to items when you point to them, the way you work does not change; you can still select icons, choose commands, and so on.

3When you’re finished using Balloon Help, choose Hide Balloons from the Guide menu.

Chapter 2

Learning useful shortcuts

You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosing Open from the File menu, you can simply double-click the icon to open it.

Foll o w these steps to learn keyboard and mouse shortcuts:

1Pull down the Guide menu (marked with the

2Click one of the category buttons.

If you want to

close the window,

click here.

Click the Topics

button to return to the

main Macintosh

Shortcuts window for

more categories.

(On some computers,

it says “Topics.”)

icon) and choose Shortcuts.

The main Macintosh Shortcuts window appears.

Another window appears, describing shortcuts for that category.

Click here to see the next window (if there is one).

Getting Help

3 Read about the shortcuts available for the category you selected.

Click the right arrow in the lower-right corner of the window to display the next window (if there is one).

4When you finish reading about the shortcuts for your category, click the Topics (or

) button in the lower-left corner to return to the main Macintosh Shortcuts window. Or click the close box in the upper-left corner to close the window.

Chapter 2

Read this chapter for information on

expanding your computer system

with additional hardware.

Con nect ing Additional Equipment

Your computer at a glance

The illustration on the next page shows a basic Power Macintosh system, ready to use. (Remember that your monitor and keyboard may appear slightly different from the ones pictured here, depending on what you purchased.)

You can also expand your computer system by connecting other equipment to it. The illustration of your Power Macintosh system shows where equipment should be connected to your Macintosh.

For instructions on connecting audio equipment or SCSI devices, refer to the next two sections of this chapter. For instructions on connecting other equipment, such as a CD-ROM drive, see the ma nual that came with the equipment.

IMPORTANT

and does not exceed the maximum power allowa nce for that device. If it is a SCSI or ADB device, make sure to turn off your computer before connecting the device. For further information, consult your Apple-authorized dealer, the manufacturer of the component you want to add, or the Tech n i c al In form a t ion booklet that came with your computer.

Make sure each device you add is compatible with your computer

Speaker

CD-ROM drive

(optional)

Floppy disk drive

Expansion bay

Behind the front

panel there is an

expansion bay for

an optional 3-1/2"

storage device

(1.60" high).

Internal hard

disk drive

Power-on light

A green light

indicates that the

computer is on.

CD-ROM drive

Open/Close button

Monitor

Power key

Use this key to turn your computer on and off.

Power button

Keyboard Mouse

Your computer’s ports and connectors

SCSI port

Ethernet port (AAUI)

Ethernet port (10BASE-T)

Modem port (GeoPort)

Printer port (GeoPort)

Sound input port

Connects your Macintosh to SCSI equipment such as external hard disk drives and scanners.

Connects your Macintosh to a high-speed Ethernet network using an adapter.

Connects your Macintosh to a high-speed 10BASE-T Ethernet network.

Connects an external modem, GeoPort Adapter, or LocalTalk cable to your Macintosh.

[

Connects your Macintosh to a printer, LocalTalk network or GeoPort Adapter.

≈

Connects your Macintosh to an Apple PlainTalk microphone or other audio input equipment.

Chapter 3

Ethernet port (AAUI)

Ethernet port (10BASE-T)

Modem port (GeoPort)

Printer port (GeoPort)

[

Sound input port

≈

SCSI port

≤

Power socket

Monitor power socket

Monitor port

™

Apple Desktop Bus

(ADB) port

Access covers for expansion slots (3)

Sound output port

Monitor port Apple desktop bus

(ADB) port keyboard or a trackball. Access covers for Your Macintosh supports up to three Peripheral Component

expansion slots (3) Interconnect (PCI) cards. Security lock ports

Connects your Macintosh to headphones, externally powered (amplified) speakers, or other audio output equipment.

™

Connects a monitor to your Macintosh.

Connects your Macintosh to an input device, such as a

You can attach a security lock to your Macintosh. See your computer products retailer for security lock devices that work with your computer.

Security lock ports

Connecting Additional Equipment

Connecting audio equipment

Your Macintosh can play and record stereo sound from a variety of sources. You can listen to or reproduce stereo sound by connecting audio equipment to the sound input and output ports on the computer. If you have an inter nal CD-ROM drive, you can also use your computer to play and record sound from audio compact discs (CDs).

For information on using Macintosh system software to choose audio input and output options, record an alert sound, or play audio CDs, see the “Sound” topic of Ma cintosh Guide, available in the Guide (h) menu.

About your computer’s sound ports

The sound input port is marked with an icon of a microphone. The sound output port is marked with an icon of a speaker.

Sound input port

Sound output port

Chapter 3

The computer’s sound ports accept these 3.5 mm connectors:

Extended miniplugStereo miniplug

The smaller connector (a “stereo miniplug”) is found most often on stereo equipment. The slightly longer connector is found on the Apple PlainTalk Microphone and other voice quality microphones. If your equipment has a different type of connector, you can purchase an adapter at an electronics supply store.

Connecting and p ositioning a microphone

With appropriate software, you can use the Apple PlainTal k Microphone that comes with some Macintosh computers (or a compatible line-level microphone) to give spoken commands to your Macintosh and to record your voice or other sounds.

Apple PlainTalk Microphone

Do not use the round omnidirectional microphone supplied with some other Macintosh models.

Connecting Additional Equipment

Follow these steps to connect and position the microphone:

1Shut down the Macintosh. 2Plug the microphone’s connector into the sound input port (X) on the back of the

computer.

3Place the microphone at the top center of the monitor, so that the microphone’s

Apple (

) icon is facing you.

If you can’t place the microphone on top of the monitor, position the microphone according to these guidelines:

m The microphone should be between 1 and 3 feet away from you.

m The microphone should be directly in front of you to minimize the

effect of background noises.

4Turn on the computer.

Yo u’re now ready to begin using your microphone. To ins tall software that enables you to give spoken commands to the

computer, get computer-voice feedback to your spoken commands, and have the computer read text to you, see Chapter 4.

For further instructions on how to use speech software, see the “Speech” topic of Macintosh Guide, available in the Guide (h) menu.

Chapter 3

Connecting external ster eo s peaker s

You can take advantage of your computer’s stereo sound output by attaching externally powered (amplified) speakers.

1 Assemble the speakers and the cable you need.

You need a cable with stereo miniplugs at each end to connect one or both speakers to the computer. (Some speakers require a dual-plug adapter. Others, like those shown in the next illustration, accept a single stereo miniplug and are join ed by standard speaker wires.)

2 Turn off the Macintosh. 3Plug a stereo miniplug into the sound output port (-) on the Macintosh. 4Plug a stereo miniplug into the Audio In port on one of the speakers.

If the speakers take a dual-plug cable, connect both plugs.

5Connect the speakers together with speaker wires, if necessary.

Your finished connections should look something like this:

Sound output

port

Externally

powered

speakers

Audio input port

Connecting Additional Equipment

6Turn on the computer.

Now you hear the computer’s sound through the external speakers. (You may also need to set options in the control panel for sound settings in order to hear sound through your speakers. Refer to the “Sound” topic of Macintosh Guide, available in the Guide [h] menu for more information.)

Note: To control the volume of your external speakers, use the Sound & Displays control panel to control volume and to set other options for playing sound through the external speakers. If you are playing an audio CD, you may also need to adjust the volume control in the program you’re using to play CDs.

Connecting external SCS I devices

Your computer has a port for connecting devices that use the Small Computer System Interface (SCSI, pronounced “skuh-zee”). The SCSI port per mits high-speed communication between the computer and the device. The SCSI icon appears above the port on the computer’s back panel.

SCSI icon

Chapter 3

SCSI port

You can connect SCSI devices to the SCSI port in a chain. The first device in the chain plugs into the SCSI port; the second device plugs into the first device, and so on. SCSI devices commonly used with the Macintosh include hard disk drives, CD-ROM drives, scanners, some printers, and tape or cartridge backup drives.

You can have a total of seven internal and external SCSI devices connected to the SCSI port. For example, if your computer contains a factory-installed hard disk drive and the optional internal CD-ROM drive, you can add either one inter nal drive and four external SCSI devices, or five external devices.

IMPORTANT

The next sections—“Before You Connect a Device” and “Connecting a SCSI Device”—contain general instructions for attaching SCSI devices to your computer. Be sure also to follow the specific instructions that came with your external hard disk drive or other SCSI device when connecting the device to your Macintosh.

Before you connect a device

Before you connect a SCSI device to your Macintosh, be sure to complete these t asks:

m Make sure each SCSI device connected to your Macintosh has its own,

unique ID number from 1 to 6. See the instructions that came with each SCSI device for information on checking and setting its SCSI ID number.

IMPORTANT

If you use two or more devices attached to the same SCSI interface with the same ID number, your equipment could malfunction and you could lose data as a result.

m Make sure you have the appropriate cable for attaching the SCSI device to

your Macintosh. If the device is the first or only one you’re connecting, use a SCSI system

cable to connect it to the computer’s SCSI port:

SCSI system cable

If the device is not the first one, use a SCSI peripheral interface cable to connect it to the last device in the chain:

SCSI peripheral interface cable

Connecting Additional Equipment

IMPORTANT

The total length of the cables in a SCSI chain should not exceed 6 meters (20 feet). SCSI cables must have a 110-ohm impedance. For best results, use SCSI cables manufactured by Apple Computer.

m Make sure that the last (or only) device in the SCSI chain has a terminator.

Make sure that no other external SCSI device has a terminator. To ensure accurate transmission of information, a terminator must be at

each end of a SCSI chain. Your internal hard disk, which is the first device in the chain, has a built-in terminator.

Some externa l SCSI devices from manufacturers other than Apple have built-in terminators. (Check the information that came with the device.) If the device at the end of the SCSI chain does not have a built-in termi nator, you need to attach an external terminator.

SCSI terminator

If your SCSI device has a built-in terminator, you may choose to use it as your first or last device in the chain, or you may have your Apple-authorized service provider remove any extra built-in terminators. You can attach or remove external terminators yourself.

Chapter 3

Connecting a SCSI device

Use these general instructions in conjunction with the instructions that came with your SCSI device:

1 Turn off your Macintosh. 2Make sure the SCSI device is switched off.

WARNING

Do not connect or disconnect any device while the device or your Macintosh is turned on. Doing so could damage the device, your computer, or both.

3 Use a SCSI cable to connect the device either to the computer’s SCSI port or to the last

SCSI device already in the chain.

4 Turn on all devices in your SCSI chain.

IMPORTANT

Always turn on any external SCSI devices connected to your Macintosh before turning on the computer itself. Otherwise, your computer won’t be a ble to recognize that the SCSI devices are connected to it and your computer may not be able to start.

5 Install any necessary device drivers (software that makes a device work with your

computer).

Drivers needed for a SCSI device usually come on a floppy disk with the device. (If no drivers come with the device, contact the device manufacturer.)

Note: If you experience problems after connecting a SCSI device, see the troubleshooting information in Chapter 6 for possible solutions.

Expanding memory

The random-access memory (RAM) in your computer can be expanded. Installing additional RAM adds more memory chips to your computer and expands its capabilities. The Technic a l Infor m a t i o n booklet that came with your computer describes how much additional memory can be installed in your Power Macintosh.

Connecting Additional Equipment

Memory for your computer is provided i n packages called Dual Inline Memory Modules (DIMMs). Adding dynamic random-access memory (DRAM) DIMMs increases your computer’s memory. T he DIMMs must be the correct type for your computer, and can be installed one-at-a-time. Installing a cache DIMM can also increase your computer’s performance. The memory used to display images on the screen (called video RAM, or VRAM) can al s o be expanded by installing DIMMs.

WARNING

only an Apple-certified technician install additional DIMMs. Consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for service. If you attempt to install additional DIMMs yourself, any damage you may cause to your equipment will not be covered by the limited warranty on your computer. See an Apple-authorized dealer or service provider for additional information about this or any other warranty question.

It is very important that the DIMMs be correctly installed in your Power Macintosh, because incorrect installation can result in errors, unpredictable results, and damage to your equipment and data.

Installing inte rn al drives

Your Macintosh can hold up to four internal storage devices. Possible configurations could include a floppy disk drive, a CD-ROM drive, and two hard disk drives (several capacities are available) or a CD-ROM drive, a floppy disk drive, a removable cartridge drive, and a digital audiotape (DAT) drive. Depending on the configuration you purchased, these drives may already be installed. If you want to add an internal drive to your Macintosh, see your Apple-authorized dealer. For more information about internal drives, see the Tech nica l In f o r m a tion booklet that came with your Macintosh.

To avoid damage to your computer, Apple recommends that

Chapter 3

Connectin g network cables

Your Macintosh can be connected to a high-speed Ethernet n etwork via an AAUI Ethernet connector or a high-speed 10BASE-T Ethern et connector. You can al s o connect to a LocalTalk network.

It is possible to be physically connected to more than one kind of network at the same time, but you can use only one of your connections at one time. If both 10BASE-T and AAUI networks are connected, your Macintosh automatically uses the 10BASE-T connection. If 10BASE-T and LocalTalk are connected, your Macintosh uses the 10BASE-T connection. If AAUI and LocalTalk are connected, your Macintosh uses the AAUI connection.

About Macintosh networking

Your Power Macintosh can connect to a network that consists of as few as two computers or as many as thousands or even millions of computers and other devices. The network allows you and the other people connected to it to share information, access remote services, and share computing resources such as printers and modems.

A network extends the features of your Macintosh by extending your reach to the services and resources provided on the network. For example, your computer alone lets you store, retrieve, and modify information on floppy disks, hard disks, and CD-ROM discs. On a network, however, you can also store and retrieve information on the hard disks and CD-ROM discs of other computers, access information that other people have stored for you, or use mail or other network services.

Your computer comes equipped with two built-in network interfaces: LocalTalk and Ethernet. You can also purchase additional Peripheral Component Interconnect (PCI) cards for alternative networks such as TokenRing, ISDN, or FDDI.

To connect your computer to a network you need to do two things: connect your computer to the network using the appropriate cable, and set up your network configuration in the AppleTalk control panel, the TCP/IP control panel, or both.

Connecting Additional Equipment

To set up your network configuration, open the AppleTalk control panel to choose the physical network interface you are using. (The AppleTalk control panel also contains zone information—a default zone is chosen for you.) If you plan to use TCP/IP on your Power Macintosh, you also need to choose settings in the TCP/IP control panel.You can set up your connection in two ways: manually, by entering a static Internet address, or automatically by using a network service to connect with a dynamic Internet address. To learn more about setting up network configurations, see the information on networking in Macintosh Guide, available in the Guide (h) menu.

If you’re using a static Internet address, you’ll need the following information before configuring your system (your network administrator or Internet access provider can provide this information):

Internet (IP) address:

m m

Domain name and domain name server address:

for example, 192.3.232.55

A domain connects an Inter net address to a name for your site, for example, acme.com. Enter your Domain name or type a period (.).

Gateway address:

This address provides the path the information will take

through the network at your site to reach the Internet.

Subnet mask:

A subnet mask further defines the location of your machine. You don’t n eed to change the default unless instructed to do so by your network administrator.

If you’re using a server on the network that will be issuing you an Internet address using a technique called bootstrapping, then you need to decide what protocol you will use: BOOTP (BOOTstrap Protocol), or DHCP (Dynamic Host Configuration Protocol). Your network administrator will tell you which to choose.

If you see an error message after configuring your AppleTalk a nd TCP/IP control panels, such as, “Unable to locate host,” or “Could not create a socke t,” this co u ld indicate a problem in the TCP/IP configuration. Contact your network administrator for additional assistance.

Chapter 3

Read this chapter for information on

installing and working with application

programs on your computer.

Installing and Using Application Programs

Installing application programs

Your computer has several application programs already installed, as well as some programs that need to be installed before you can use them. The programs that come with your computer include

m AppleScript, which allows you to automate any actions you perform

repeatedly on your Macintosh

m Drive Setup, which enables you to initialize, test, and update hard disks and

other storage media. Drive Setup lets you partition very large disks (up to 2 terabytes).

m PowerTalk, which provides built-in mail and collaboration services m text-to-speech software that allows your Macintosh to speak typed text in

compatible applications such as SimpleText

m Speakable Items, speech recognition software that lets you give spoken

commands to the computer and have the computer respond by executing the co mma nds and giving computer-voice feedback

Yo u’ll find these and other programs in the Apple Extras folder on your hard disk. (Drive Setup is in the Utilities folder.) To find out if a program needs to be installed, look inside the program’s folder for an icon labeled Installer. If you find an Installer icon and want to use that program, double-click the Installer and follow the instructions on the screen.

If you have questions about installing and using an application program, refer to Ma cintosh Guide, available in the Guide (h) menu and the Read Me files for the program. (Read Me files are text files that contain additional information about application programs. They are usually found inside the program’s folder.)

IMPORTANT

If your computer did not come with a CD-ROM drive and you did not get the CD-ROM disc that contains system software, be sure to make a backup copy of the programs in the Apple Extras folder. Backup copies allow you to restore your software if a nything should go wrong. It is a good idea to always make backup copies of application programs and other software.

Yo u’ ll probably want to buy and install additional programs. See the manuals you receive with your programs for instructions on installing and using them.

In most cases, you’ll install an application program on your internal hard disk from a CD-ROM disc that contains the program. The illustration shows how to insert a CD-ROM disc into your computer’s CD-ROM drive, the disc lying flat with the label side up.

For instructions on how to eject CD-ROM discs, see “Ejecting a CD-ROM Disc” in Chapter 5. Some application programs come on floppy disks. See the “Disks” topic of Macintosh Guide, available in the Guide (h) menu, for information on inserting and ejecting floppy disks.

Chapter 4

To use your programs most effectively, follow these guidelines: m To avoid installation problems, turn off virus protection programs and use

Apple Extensions Manager to turn off system extensions (except for Macintosh Easy Open) before you install any software. To start Apple Extensions Manager, restart your computer while holding down the Space bar. Use Apple Extensions Manager to turn off all system extensions except Macintosh Easy Open (this extension is needed to rebuild the desktop correctly). To turn extensions back on, use Apple Extensions Manager to turn them on, then restart your computer.

m Put only one copy of each program on your hard disk. Having more than

one copy can cause errors.

m Whenever you copy a program disk to your hard disk, be careful not to

copy a System Folder. Always check to see what you’ve copied, and drag any extra System Folders to the Trash.

m If a program malfunctions consistently, try i nstalling a fresh copy. If that

doesn’t help, find out from the software manufacturer whether your version of the program is compatible with the hardware and system software you’ re using.

Working with several programs at a time

You can open as many application programs and desk accessories as your computer’s memory allows.

All open programs are listed in the Application menu at the right end of the menu bar. The name of the active program (the one you’re using right now) has a checkmark next to it, and its icon appears in the menu bar.

The Finder icon Commands to hide or

display open windows

A checkmark

indicates the

active program.

Open programs

Installing and Using Application Programs

Finding out which programs are open

If you have several programs and windows open, you can find out which program is active and which other programs are open by pulling down the Application menu.

Switching program s

You can switch to another open program or desk accessory by choosing its name from the Application menu.

If a program’s icon is dimmed in the menu, that means its windows are hidden. Choosing the program from the Application menu displays its windows.

You can also switch to another program by clicking in a window that belongs to an op en program or by double-clicking a program icon (or the icon of a document that was created with the program).

Hiding and showing windows on the desktop

You can hide all windows except those of the active program by choosing Hide Others from the Application menu.

The other programs remain open even though their windows are hidden. When you switch to another program, its windows become visible again.

If you want to see all the open windows, choose Show All from the Application menu.

Chapter 4

Backing up your files

Making backup copies of important files is good protection against possible damage to the originals.

m You can back up files stored on your hard disk by copying them to

floppy disks.

m You can back up an entire floppy disk by copying it to another floppy disk

of the sa m e capacity or larger, or by copying it to a hard disk.

m You can use a commercial backup program to copy new and changed files

from a hard disk to another hard disk, to a tape drive, or to a series of floppy disks.

m If your computer is on a network, you may be able to back up files by

copyi ng t hem to a shared disk on the network.

Using Power Macintosh application programs

Your Power Macintosh is compatible with most application programs intended for use with Macintosh computers. But certain programs are designed especially for Power Macintosh computers. (These are sometimes called “native” applications.) You’ll find that these programs take best advantage of your computer’s speed.

Special me mory require ments

Some Power Macintosh programs may be slightly larger than other programs and may take up more memory. If you find that you are running out of memory when you use your Power Macintosh programs, you can use space on your computer’s hard disk as additional memory (called “virtual memory”). For instructions on how to use hard disk space as memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

You can also add more memory to your computer, as described in “Expanding Memory” in Chapter 3.

Installing and Using Application Programs

Shared libraries

Power Macintosh programs use special files called shared libraries. These files help Power Macintosh programs to run more efficiently, and can be used by more than one Power Macintosh program simultaneously. Any necessary shared libraries are installed automatically in the System Folder when you install Power Macintosh programs.

If a Power Macintosh program requires a shared library and there is not enough memory available for the shared library, you’ll see a message that the program could not be opened because of insufficient system memory. If this happ ens, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu, for instructions on increasing available memory.

If a required shared library is missing, you’ll see a message that the program could not be opened because the shared library could not be found. If this happens, follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the program’s manufacturer for assistance.

Chapter 4

Read this chapter for information on

using the internal CD-ROM drive,

if your computer has one.

Using the Optional CD-ROM Drive

Read this chapter for information on using the optional internal CD-ROM (Compact Disc Read-Only Memory) drive, if your computer has one. (CD-ROM drives are also sometimes called CD-ROM players.) Refer to Appendix A, “Health, Safety, and Maintenance Tips,” for information on the proper handling of CD-ROM discs.

Your internal CD-ROM drive works with CD-ROM discs, standard audio compact discs (CDs), and single-session or multisession Photo CDs. Your CD-ROM drive provides access to large amounts of information. However, you cannot save information on CD-ROM discs. ROM stands for read-only memory, meaning that the player cannot “write” information onto CD-ROM discs.

A wide selection of CD-ROM discs is available for entertainment, education, and business. A typical disc can hold over 650 megabytes (MB) of information—the equivalent of 270,000 pages of text, up to 8 hours of speech or music (depending on the sound quality), hundreds of highresolution images, or any combination of text, sound, and graphics.

Inserting a CD-ROM disc

Follow these instructions to insert a CD-ROM disc into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual.

1 Start up your Macintosh computer, if it’s not already on. 2Press the Open/Close button to open the tray of the CD-ROM drive.

The tray opens.

3Place a CD-ROM disc in the tray, with the disc label facing up.

Make sure the disc is lying flat and centered in the tray. If you are using a small (8 cm) disc, make sure it is centered within the inside ring on the tray.

Open/Close button

4Push the tray in, or press the Open/Close button, to close the tray.

In a few moments, an icon for the CD-ROM disc appears on your screen.

Chapter 5

Ejecting a CD-ROM disc

Foll o w these instru ctions to open the tray and eject a CD-ROM disc from your computer.

IMPORTANT

You may not be able to eject a disc if it is being shared. To turn

off file sharing, use the Sharing Setup control panel.

1 Open the tray.

There are several ways to open the tray of your CD-ROM drive.

If a CD-ROM disc icon appears on your screen:

m Select the disc icon on your screen and drag the icon to the Trash. m Click the disc icon, then choose the Put Away command in the File menu. m While the AppleCD Audio Player window is active, choose Eject CD from

the File menu, or simultaneously press the x and E keys. (AppleCD Audio Player is a program that allows you to control your CD-ROM drive and is available in the Apple [K]menu.)

If no CD-ROM disc icon appears on your screen:

m Press the Open/Close button for your CD-ROM drive.

2Take the CD-ROM disc out of the tray.

Store your disc in a safe place, away from heat, dust, and moisture.

3Push the tray in, or press the Open/Close button, to close the tray.

To avoid possible damage to the tray or the CD-ROM drive, keep the tray closed when you are not using it.

Using the Optional CD-ROM Drive

Playing audio CDs

With your CD-ROM drive and your computer’s built-in speaker, you can play audio compact discs (CDs) or audio tracks on CD-ROM discs. You can also attach headphones or speakers to the computer to listen to audio CDs and audio tracks. See Chapter 3, “Connecting Additional Equipment,” for information on connecting sound equipment to your computer.

Note that you may need to set control panel options in order to play audio CD-ROM discs. Refer to the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

To st art, stop, and otherwise control audio discs, use the AppleCD Audio Player program, available in the Apple (K) menu. Your audio CD software will only play tracks that contain audio information. You can listen to an audio CD or audio tracks in the background while you do other work on your computer. For more information about playing audio CDs, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu.

Chapter 5

Working with Photo CDs

You can use your CD-ROM drive to open Photo CD images stored on Photo CDs. A Photo CD image is a digitized version of a standard photograph that you can open and view on your computer screen.

You can do many things with the images on your Photo CDs:

m Open and view the images individually on your computer screen. m View the images on your computer screen in a series, as you would view

a slide presentation.

m Copy and save the images, print them, paste them into word-processing

documents or other documents that accept graphics, and edit them with a graphics application program.

Photo CD images are an excellent source of graphics for desktop publishing, multimedia presentations, business documents, and professional-quality graphic design. For more information on working with Photo CD images, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu.

Using the Optional CD-ROM Drive

Sharing a CD-ROM disc over a network

You can share a CD-ROM disc using your computer’s file-sharing feature. If the disc has audio portions, you will be able to hear the audio yourself, but other people on the network will not. Likewise, you cannot hear the audio portions of discs you access over a network.

For further information about file sharing, see the i nformation on sharing files in Macintosh Guide, available in the Guide (h) menu.

Chapter 5

Chapter 6 Troubl eshooting

part

Consult this chapter if you experience

problems using your computer.

Troubleshooting

Whe n you have questions

If you want to know how to do a particular task with your computer, refer to Macintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see “Getting Help,” Chapter 2 of this manual.

If you have trouble

While you’re using your computer, you may occasionally see a bomb icon or an error message, or the pointer (8) may “freeze” on the screen.

If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooting” topic of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve the problem.

WARNING

If you have a problem with your computer and nothing presented in this chapter solves it, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. If you attempt to repair the computer yourself, any damage you may cause to the computer will not be covered by the limited warranty on your computer. Contact an Apple-authorized dealer or service provider for additional information about this or any other warranty question.

Take your time

When you see an error message, you don’t have to take action immediately. The message stays on the screen until you click the OK button (or Restart) or turn off the computer.

To help diagnose and correct the problem, gather as much information on the situation as you can. Then follow the instructions in the next section, “Start Over.”

m Make a note of exactly what you were doing when the problem occurred.

Write down the message on the screen and its ID number (if any). Also list the programs you were using and the names of any items you know have been added to the System Folder since the system software was installed. This information will help a service person diagnose the problem. (It is helpful to keep a printed copy of the items in your System Folder. For instructions on printing the contents of a folder, see the i nformation on printing in Macintosh Guide, available in the Guide [h] menu.)

m Check the screen for any clues. Is a menu selected? What programs and

document icons are open? Note anything else that seems releva nt.

m If you were typing text and were not able to save it before the problem

occurred, you can write down the parts of the text still visible on the screen so that some of your work will be easy to replace.

m Ask other Macintosh users about the problem you’re having; they may have

a solution for it.

Chapter 6

If you need repair service, consult the service and support information that came with your computer for instructions on how to contact an Appleauthorized service provider or Apple for assistance.

If you know that the problem is with a particular application program, contact the manufacturer of that software for assistance.

Start over

Often you can eliminate a problem simply by clearing the computer’s memory and starting over.

If you can, save any open documents before restarting the Macintosh. If your system is frozen and does not respond to anything you do, or if you have a “bomb” message on the screen, saving may not be possible. You can try pressing x-Option-Esc to quit the program in use when the problem occurred; if this works, you can then save the documents open in other programs before restarting. (Be sure to restart the computer immediately after you save your documents—quitting a program using x-Option-Esc may leave corrupted data in the computer’s memory. This corrupted data is erased when you restart the computer.)

To restart your Macintosh, try the following solutions:

If you can, choose Restart from the Special menu or from the dialog box that’s on the screen.

Dialog boxes contain messages from the computer. If something goes wrong, a message may appear on the screen, asking you to restart the computer.

If you can’t choose Restart, press the Power key on the keyboard (marked with a triangle).

Select Restart from the dialog box that appears.

If the Power key on the keyboard doesn’t work, hold down the while you press the Power key on the keyboard.

and Control keys

This key combination restarts the computer. (Use this key combination only when you can’t choose Restart from the Special menu.)

Troubleshooting

Turn off your computer with the power button on the front panel of the computer, wait at least 10 seconds, and then turn it on again.

If the computer does not turn off, try pressing and holding down the power button for 3 to 4 seconds.

If the power button doesn’t turn off the computer, unplug your Macintosh.

If you suspect that the problem is with other equipment, such as a printer or an external hard disk that’s attached to your computer, turn that equipment off and restart the Macintosh.

Rebuild your desktop

A process known as “rebuilding the desktop” helps your Macintosh keep track of data on your startup disks. (Although you usually use the hard disk in your computer as a startup disk, you can also start up from any other disk that has system software installed.)

Rebuilding your desktop can solve a number of problems, such as when application documents are no longer represented by application-specific icons (and are instead represented by generic icons on the desktop), or when a document won’t open when you double-click it.

Some extensions may interfere with rebuilding your desktop. To prevent problems, you’ll need to turn off all extensions except Macintosh Easy O pen before you rebuild your desktop. When you finish rebuilding the desktop, turn the extensions you normally use back on.

Chapter 6

To rebuild the desktop of a startup disk, follow these steps:

1 Open the Extensions Manager control panel by choosing Extensions Manager from the

Control Panels submenu of the Apple ( 2From the Sets pop-up menu, choose Save Set. 3 In the Save Set dialog box, type a name for your set of selected extensions (for example,

“My Extensions”) and click OK. The name of your set is added to the Sets pop-up menu.

) menu.

This saves your current set of extensions.

4Choose All Off from the Sets pop-up menu to turn off all extensions. 5 Turn on Macintosh Easy Open by clicking it in the list (under Control Panels) so that a

checkmark appears beside it. 6 Restart your computer while holding down the Option and

keys.

Do not release the keys until you see a message asking whether you want to

rebuild the desktop.

7Click OK.

The desktop is rebuilt.

IMPORTANT

Do not stop the desktop-rebuilding process. Doing so could cause

problems with your system software.

8 Open the Extensions Manager control panel by choosing Control Panels from the

Apple (K) menu. When the Control Panels window appears, double-click the Extensions

Manager icon. 9From the Sets pop-up menu, choose the name you gave your set of extensions in step 1

of these instructions.

This restores your original set of extensions.

10 Restart your computer to activate the extensions.

Troubleshooting

Solutions to common problems

This section contains descriptions of problems you could experience with your computer. Some problems may be caused by your CD-ROM drive, so if you don’t find your problem here, be sure to check the section “Solutions to CD-ROM Problems” later in this chapter.

The computer is turned on but the screen is dark.

One of the following is probably the cause: m The computer is in sleep mode.

Press a key on the keyboard.

m You have a screen saver program that darkens the screen when the

computer has not been used for a certain period. Press a key or move the mouse to turn off the screen saver.

m The monitor’s brightness control (¤) is not adjusted properly.

Check the monitor’s brightness control a nd turn it up if necessary.

m The Macintosh or the monitor is not getting power.

If you have a separate monitor, check that the monitor is plugged in and turned on a nd that the monitor cable is firmly connected to both the computer and the monitor.

Check that the computer’s power cord is firmly connected to the computer and plugged into a grounded electrical outlet and that the outlet has power.

If you have more than one monitor, and only one is dark, check that it is set up correctly in the control panel for monitors. For information on using more than one monitor, see the “Monitors” topic of Macintosh Guide, available in the Guide (h) menu.

m If none of these steps solves the problem, you may need to reset your

computer’s parameter RAM (PRAM). Reset PRAM by turning off the computer and disconnecting all external SCSI devices. Next, restart the Macintosh while holding down the key combination x-Option-p-r. Wait for the second startup chime, then release the keys. (Note that the “caps lock” key must be in the up position. This procedure won’t work with the uppercase “P” and “R” keys.)

Chapter 6

The computer’s clock keeps time inaccurately.

Your computer has a clock that runs continuously. When the computer is

turned off, a battery keeps the clock running. If your clock begins to keep

time inaccurately, have an Apple-authorized service provider replace the

battery. Consult the service and support information that came with your

computer for instructions on how to contact an Apple-authorized service

provider or Apple for assistance.

When you start up, a disk icon with a blinking question mark appears in the middle of

the screen.

This icon indicates that your Macintosh cannot find the system software it

needs to start up. One of the following is probably the cause:

m Your computer may be having a problem recognizing external equipment

that uses the Small Computer System Interface (SCSI). Shut down the computer, turn off all external SCSI equipment, and

disconnect the first SCSI device in the chain from your computer’s SCSI port. Th en restart the computer. If the computer starts up after you disconnect your SCSI equipment, refer to the manuals that came with the equipment for information on the proper way to connect SCSI equipment and assign SCSI ID numbers.

If you have a printer connected to your computer’s SCSI port, make sure your printer is not supposed to be connected to the printer port instead. Check the manuals that came with your printer for information on how to connect it properly.

Troubleshooting

m Syst em s of tware may not be installed on the startup hard disk, the system

software may be damaged, or the hard disk may not be working properly. Star t up your computer using the Disk Tools floppy disk or (if you have a

built-in CD-ROM drive) with the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in “Installing or Reinstalli ng System Software” later in this chapter to reinstall system software on your startup hard disk.

When you try to start up from a floppy disk, a disk icon with an X appears in the middle of the screen, and the floppy disk is ejected.

This icon indicates that the floppy disk you tried to start up from is not a startup disk.

Wait a few seconds. The computer should start up from its internal hard disk. Make sure you insert floppy disks only after the computer has begun starting up.

Chapter 6

A “sad Macintosh” icon appears, and the computer won’t start up.

This icon indicates that your Macintosh cannot start up because of a problem

with the system software or the computer hardware.

Eject any floppy disks by turning off the computer and then holding down

the mouse button while you turn the computer on again. Try starting up with

the Disk Tools floppy disk or (if you have a built-in CD-ROM drive) with the

CD-ROM disc that contains system software. (For instructions on how to start

up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM

Disc” in the section “Initializing a Hard Disk” later in this chapter.) If the “sad

Macintosh” icon appears again, consult the service and support information

that came with your computer for information on contacting an Apple-

authorized service provider or Apple for assistance.

The hard disk icon does not appear on the desktop.

If you don’t see a hard disk icon on the desktop, try the following:

m Use the Drive Setup program to make the disk available. Drive Setup is

locat ed i n the Apple Extras folder. For instructions, start Drive Setup, then choose Drive Setup Guide from the Guide (h) menu.

m If the hard disk is internal, shut down your computer, wait at least 10

seconds, and then turn it on again.

m If the hard disk is external, make sure that it is turned on and that its cable

is connected firmly; then restart the Macintosh.

m Check the ID numbers of all SCSI equipment connected to your computer.

No two SCSI devices on the same SCSI chain can have the same ID number. In addition, there are special requirements for assigning SCSI ID numbers that don’t conflict with your computer or its internal storage devices. See Chapter 3 and the manuals that came with your SCSI equipment for information on setting SCSI ID numbers.

Troubleshooting

m If the hard disk is your startup disk, start your computer using the Disk

Tools floppy disk or (if you have a built-in CD-ROM drive) with the

CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in “Installing or Reinstalli ng System Software” later in this chapter to reinstall system software on your startup hard disk.

Icons do not appear correctly on your screen.

You need to rebuild the desktop—a process that helps your Macintosh keep track of files and folders on your hard disk. For instructions, see “Rebuild Your Desktop” in the section “If You Have Trouble” earlier in this chapter.

Your Macintosh can’t read a floppy disk.

If you see a message that a floppy disk is unreadable, try one of the following: m If the disk has never been used, you may simply need to initialize it. For

instructions, see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu.

m The disk may be damaged. See “Repairing a Damaged Disk” later in this

chapter for information on testing and repairing disks.

m If the disk is a high-density disk previously used on another computer, the

disk may have been formatted incorrectly as an 800K disk rather than as a 1440K (high-density) disk. If so, use the other computer to copy the disk’s contents onto a properly formatted disk.

m The disk may have been formatted for use on another kind of computer.

You may be able to use a program that lets you work with such disks on your Macintosh.

You can’t eject a floppy disk.

If you can’t eject a floppy disk in the usual way, try the following in order: m Hold down the x and Shift keys and press the number 1 key on your

keyboard to eject a disk in the internal disk drive.

Chapter 6

m Tur n off the computer. If the disk isn’t ejected, then hold down the button

on your mouse or other pointing device while you turn the computer on again.

m Locate the small hole near the disk drive’s opening, and carefully insert the

end of a large straightened paper clip into it. Push gently until the disk is ejected. Do not use excessive force.

If none of these solutions works, take the computer or disk drive to your

Apple-authorized service provider to have the disk removed.

You installed a CD-ROM drive after you bought your computer and your computer won’t

restart after you’ve copied software for your CD-ROM drive to the System Folder.

m If you attempt to install software for your CD-ROM drive without using the

Installer, you may not be able to restart your computer. Restart the computer while holding down the Shift key (to turn off system extensions) and then remove any CD-ROM software files you copied by dragging them to the Trash. Reinstall the software according to the instructions that came with the drive.

If this procedure doesn’t solve the problem, restart your computer using the Disk Tools floppy disk or the CD-ROM disc containing system software that came with your computer. (For instr uctions on starting your computer using a floppy disk, see “Starting Up From a Floppy Disk” later in this chapter.)

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray and remove the CD-ROM disc. Close the tray, then restart your computer.

Troubleshooting

You can’t start an application program, or it quits unexpectedly. Or, when you try to open a program, you see a message that not enough memory is available.

One of the following is probably the cause: m The Macintosh ran out of memory.

Quit the programs that you have open and then open the program you want to use, or restart your Macintosh.

Make sure virtual memory is turned on (unless you changed the memory setting, virtual memory was already turned on for you at the factory). If it isn’t, use the Memory control panel to turn on virtual memory. For more information on virtual memory, see the “Memory” topic of Macintosh Guide, available in t he Guide (h) menu.

m The program needs more memory.

Use the program’s Info window to give it more memory. For more information on increasing a program’s memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

m The program is a non-Power Macintosh application program running in

emulation mode that requires a separate floating-point unit (FPU). It cannot use the built-in FPU on your computer’s microprocessor.

Check the documentation that came with the program or contact the program’s ma nufacturer to find out if the program requires the FPU found in a non-Power Macintosh chip. If it does, you may need to upgrade to a Power Macintosh version of the program, or install software that emulates a non-Power Macintosh FPU. (See your dealer for this software.)

m Sometimes incom patible system extensions or control panels can cause

software problems. Restart while holding down the Shift key to temporarily turn off all system extensions.

If your program works normally after you do this, use the Extensions Manager control panel to turn off individual extensions and control panels. For detailed instructions, see the “Customizing Your Computer” topic of Macintosh Guide, available in the Guide (h) menu.

If your program performs better when a particular extension or control panel is turned off, contact the software’s manufacturer for information or an upgrade.

Chapter 6

A dialog box with a bomb appears.

Your system has a software problem.

m Write down what you were doing when the message appeared and write

down the message.

m Restart your Macintosh. (See “Start Over” in the section “If You Have

Trouble” earlier in this chapter for instructions.) Most software problems are temporary, and restarting usually corrects the problem.

m Check the startup disk and application program you were using when the

dialog box appeared. Make sure that all programs, desk accessories, and system exte nsions you’re using are compatible with the system software. Reinstalli ng the system software may correct the problem.

m If the bomb only occurs in one application program, try reinstalling the

program from the original disks. If reinstalling doesn’t solve the problem, contact the manufacturer of the program.

m Sometimes incom patible system extensions or control panels can cause

system sof tware problems. Restart while holding down the Shift key to temporarily turn off all system extensions.

If your computer works normally after you do this, use the Extensions Manager control panel to turn off individual extensions and control panels. For detailed instructions, see the “Customizing Your Computer” topic of Macintosh Guide, available in the Guide (h) menu.

If your computer performs better when a particular extension or control panel is turned off, contact the extension’s or control panel’s manufacturer for information or an upgrade.

m If the problem recurs, you may need to reinstall system software. See

“Installing or Reinstalling System Software” later in this chapter for instructions.

Troubleshooting

The pointer (8) doesn’t move when you move the mouse.

One of the following situations is probably the cause: m Your system has a software problem.

Press x-Option-Esc to quit the application program i n use when the problem occurred. If this works, you can save the documents open in other programs before restarting.

Restart your Macintosh. See “Start Over” in the section “If You Have Trouble” earlier in this chapter for instructions.

Check the startup disk and program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software. Try starting up the computer from the Disk Tools disk or the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) If your computer starts up nor mally, there may be an extension conflict.

If the problem recurs, you may need to reinstall system software. See “Installing or Reinstalling System Software” later in this chapter for instructions.

Chapter 6

m The mouse is not connected properly.

Tur n th e c o mputer off using the power button on the front of the computer, che ck that the mouse and keyboard cables are connected properly, and then restart the computer.

IMPORTANT

Don’t connect the mouse while the computer is turned on. You

may damage your computer. m Signals from the mouse are not reaching the computer, either because the

mouse needs cleaning or because there is something wrong with the mouse. Clean the mouse according to the instructions in Appendix A of this book. If you have another mouse or pointing device, try connecting and using it.

(Tur n the computer off before connecting it.) If the new device works, there is probably something wrong with the mouse you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

Typing on the keyboard produces nothing on the screen.

One of the following is probably the cause:

m Your system has a software problem.

Restart your Macintosh. For instructions, see “Start Over” in the section “If You Have Trouble” earlier in this chapter.

Check the startup disk and application program you were using when the problem occurred. Make sure that all programs, desk accessories, and system exte nsions you’re using are compatible with the system software.

If the problem recurs, try restarting the computer with system extensions turned off. (To turn system extension off, hold down the Shift key while restarting the computer.) If that doesn’t work, you may need to reinstall system sof tware. See “Installing or Reinstalling System Software” later in this cha p ter for instructions.

m The computer beeps every time you press a key.

Easy Access is probably turned on. Open Easy Access from the control panels listed under the Apple (K)menu and turn it off.

m You haven’t selected any text or set the insertion point (i).

Make sure the program you want to type in is the active program. Then place the pointer (8

) in the active window and click to set an insertion

point (i) or drag to select text (if you wa nt to replace the text with your typing).

m The keyboard is not connected properly.

Tur n off the computer using the power button on the front of the computer then check that the keyboard cable is connected properly at both ends.

If you have a keyboard with an ADB port (marked with the ◊ icon) on each end, turn off the Macintosh using the power button and plug the keyboard cable into the other ADB port on the keyboard. (You may have to unplug the mouse to do this.) Then restart the computer.

Troubleshooting

m The keyboard is damaged.

If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If th e n ew keyboard works, there is probably something wrong with the one you replaced.

You can’t open a document, or you see a message that an application program can’t be found.

m Some documents can be op ened by more than one application program.

Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

m Purchase and install the correct software to use the document, or find out

if the creator of the document can convert it to a form that one of your programs can use.

m Don’t try to open the files in your System Folder. Most of the files in your

System Folder are used by your computer for internal purposes and are not intended to be opened.

m Rebuild your desktop (refer to “Rebuild Your Desktop Regularly” in the

section “If You Have Trouble” earlier in this chapter).

m If the document is from a DOS computer, use the PC Exchange control

panel to specify which Macintosh program will open the document. For information about working with DOS documents on your Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

Chapter 6

You experience problems using a document from a DOS computer.

If you can’t open a DOS document using a Macintosh program, try the

following:

m Open the document from within the program by choosing Open in the

program’s File menu.

m Use the PC Exchange control panel to specify which Macintosh program

will open the document.

If a DOS document is displayed incorrectly, or you see strange codes or

characters in the document, try one of the following:

m Your application program may have special procedures for opening and

saving documents with different file formats. See the information that

came with your program. m Try opening the document in another program. Note: Some characters that can be displayed on the Macintosh are not

accurately displayed on DOS computers, and vice versa. For more information about working with DOS documents on your

Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

You see a message that your application program can’t be opened because a file can’t be found.

Power Macintosh programs use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install Power Macintosh programs.

Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s ma nufacturer for assistance.

You experience problems using an older Macintosh program.

Some older Macintosh programs are not completely compatible with Power Macintosh computers. Check with the program’s ma nufacturer for compatibility and upgrade information.

Open the Memory control panel and turn off Modern Memory Manager. For more detailed instructions, see “Tips for PowerPC-Based Computers” i n the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

Troubleshooting

Solut ions to CD-ROM problems

Problem s us ing the CD-ROM drive

The CD-ROM drive icon does not appear on screen.

m If you have other internal SCSI devices attached to your computer, make

sure that each device has a unique SCSI ID number (If your CD-ROM drive was installed in your computer at the factory, it has SCSI ID 3.)

Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers.

Note: Your computer also has an external SCSI connector. All devices on the same SCSI chain must have unique ID numbers, but devices on different SCSI chains may use the same SCSI ID number. (For example, you could have a CD-ROM drive with ID number 3 connected to the internal SCSI chain and a tape drive with ID number 3 connected to the external SCSI chain.

m If you installed a CD-ROM drive after you bought your computer, make

sure the CD-ROM software that came with the drive is installed. See the manual that came with the CD-ROM drive for software i nstallation instructions.

m If you reinstall the CD-ROM software, make sure to restart your computer

after you reinstall the software.

You installed a CD-ROM drive after you bought your computer and your computer won’t restart after you’ve copied software for your CD-ROM drive to the System Folder.

m If you attempt to install software for your CD-ROM drive without using the

Installer, you may not be able to restart your computer. Restart the computer while holding down the Shift key (to turn off system extensions), and then remove any CD-ROM software files you copied by dragging them to the Trash. Reinstall the software according to the instructions that came with the drive.

If this procedure doesn’t solve the problem, restart your computer using the Disk Tools floppy disk. (For instructions on starting your computer using a floppy disk, see “Starting Up From a Floppy Disk” in the section “Initializing a Hard Disk,” later in this chapter.)

Chapter 6

Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.

m Your computer may have started up from a CD-ROM disc containing At

Ease, an alternative to the Macintosh desktop. You n eed to have the

Macintosh desktop on your screen before you can use any of the

installation instructions in this manual.

To return to the Macintosh desktop, choose Shut Down from the Special

menu. When your computer is off, press the Open/Close button of your

CD-ROM drive to open the tray, then remove the CD-ROM disc. Close the

tray. Then start up your computer again. To avoid having the computer start up from a CD-ROM disc, remember to

remove any disc in the drive before you shut down your computer.

The tray of your CD-ROM drive won’t open.

If a CD-ROM disc icon appears on your screen:

m Drag the disc icon to the Trash, or select it and choose Put Away from the

File menu. If the AppleCD Audio Player program is active, choose Eject

CD from the File menu.

If you see a message that a disc can’t be put away because it is being

shared, turn off file sharing, then try again to put away the disc.

If no CD-ROM disc icon appears on your screen:

m Press the Open/Close button of your CD-ROM drive. m The signal to open the tray may not be reaching the computer. Turn off

your computer and locate the small pinhole to the lower right of the

CD-ROM tray opening. Insert the end of a large, straightened paper clip

firmly and horizontally into the pinhole. Push gently until the tray is

released, then carefully pull the tray open. Do not force the tray open; wait

until the paper clip has dislodged it, or you may break the front of the tray.

WARNING

Turn off your computer before you attempt to eject the tray

using a paper clip. If you don’t, you may damage the CD-ROM drive.

If neither of these suggestions works, your CD-ROM drive may be damaged. Contact an Apple-authorized service provider or Apple for further assistance.

Troubleshooting

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray, and remove the CD-ROM disc. Close the tray, then restart your computer.

Prob lem s u s ing CD-ROM discs

You insert a CD-ROM disc, but its icon doesn’t appear on the Macintosh desktop.

m Make sure that the disc label is facing up and the disc is centered in the

tray. If you’re using a small (8 cm) disc, make sure it is within the tray’s inner ring.

m Make sure the tray is closed all the way. m Try restarting your computer. m Try starting your computer from the CD-ROM disc that contains system

software while holding the “c” key down. If only the hard drive icon appears on the desktop, then there may be a hardware problem with your CD-ROM drive. If the CD-ROM icon appears above the hard drive icon, try reinstalling your CD-ROM software following the instructions in “Installing or Reinstalling CD-ROM Software” later in this chapter.

m If you installed the CD-ROM drive after you bought your computer, make

sure the CD-ROM software is installed. (Refer to the documentation that came with the C D -ROM drive.)

CD-ROM software is already installed on Macintosh computers that come with CD-ROM drives. You can reinstall it by following the procedure in “Installing or Reinstalling CD-ROM Software” later in this chapter.

Chapter 6

Your computer displays the message “This is not a Macintosh disk: Do you want to initialize it?” when you insert a CD-ROM disc in the CD-ROM drive.

m Make sure that the Foreign File Access and Audio CD Access CD-ROM

extensions are installed in your Extensions Folder and are turned on. (If

they are not turned on, use the Extensions Manager control panel to turn

them on and then restart your computer.) m Make sure the CD-ROM software is installed. (T he CD-ROM software is

already installed on Macintosh computers that come with CD-ROM

drives.) If you installed a CD-ROM drive after buying your computer, see

the manual that came with your drive. m The disc may use a format that the Macintosh cannot recognize.

Your computer ejects a CD-ROM disc without giving you any error message.

m Make sure the disc is flat in the tray and the disc label is facing up. If

you’ re using a small (8 cm) disc, make sure it’s centered within the tray’s

inner ring. m The disc may need to be cleaned. (See “Handling CD-ROM Discs” in

Appendix A.) If there are visible scratches on the shiny side of the disc,

you may be able to remove them with a CD polishing kit (available from

your audio CD dealer). If the scratches can’t be removed, you’ll need to

replace the disc. m The disc may be damaged. Try another disc in the drive, and try the

original disc in another drive. If the original drive reads other discs or if

the original disc doesn’t work in another drive, the disc is probably

damaged. You’ll need to replace the disc.

You can’t open a document on a CD-ROM disc.

m Try opening the application program first; then open the document. m Read the manual that came with your CD-ROM disc. Some discs come

with software that you need to install on your computer before using the

disc.

You can’t save changes you make to information on a CD-ROM disc.

m CD-ROM is a read-only medium. This means that information can be read

(retrieved) from it, but not written (stored) on it. You can save the changed

information on a hard disk or floppy disk.

Troubleshooting

Prob lem s u s ing ISO 9660 or High Sierra discs

You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format.

m Discs in the ISO 9660 and High Sierra disc formats have version numbers

attached to filenames. Some application programs need these version numbers in order to work with files. To make the version numbers available to programs on your computer, follow these instructions:

Drag the CD icon to the Trash. When the tray opens, hold down the Option key and push the tray back in, continuing to hold down the Option key until the disc is fully in the drive. The program you are using should now be able to locate filenames on that CD-ROM disc.

m Make sure that Foreign File Access, ISO 9660 File Access and High Sierra

File Access are present in the Extensions folder in your System Folder.

Problem s playing a udio CDs

You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM disc using the AppleCD Audio Player.

m If your CD-ROM drive was installed after you bought your computer, make

sure the audio cable is properly connected. See the documentation that came with the C D -ROM drive for more information.

m If you have headphones or speakers connected to the computer, adjust the

connector to make sure they are firmly connected. Make sure the volume control on your headphones or speakers is not turned down too low.

m Some programs change the sound options to suit their needs. You may need

to reset the sound options in the control panel for sound settings. Refer to the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

m If you are using a CD-ROM disc over a network, you won’t be able to hear

the audio por tion.

m Make sure the volume is turned up in the AppleCD Audio Player. With the

Audio Player open, drag the volume control slider up or press the Up Arrow key on your keyboard.

m The CD may have been paused. Click the Play/Pause button in the

AppleCD Audio Player once or twice.

Chapter 6

While playing an audio track on a CD-ROM disc that combines audio tracks and data, you double-click the disc icon and the audio track stops playing.

m You can’t open data files on a CD-ROM disc and listen to audio tracks on

that disc at the same time.

You are unable to record sound from an audio CD.

m Check your computer’s sound input port to see if a microphone or other

device is connected. m You may need to reset the sound options in the Sound & Displays control

panel. Refer to the “Sound” topic of Macintosh Guide, available in the

Guide (h) menu.

Problem s us ing Photo CDs

Your CD-ROM drive will not open Photo CDs.

m Reinstall the CD-ROM software (available through the “Multimedia

Software” option in Custom Install when you reinstall system software).

Your computer does not display color icons for individual images on a Photo CD.

m Your computer may be low on memory. To view color icons, restart your

computer and then reopen the Photos folder. See the “Memory” topic of

Macintosh Guide, available in the Guide (h) menu, for more information

on managing memory.

After you open an image on a Photo CD, the image is scrambled, colors are displayed incorrectly, or no image appears in the window.

m The program you are using may not be designed to work with large (high-

resolution) image files. You can open the image with another program or

you can assign more memory to the program. (For more information on

managing memory, see the “Memory” topic of Macintosh Guide, available

in the Guide [h] menu.)

After you open an image on a Photo CD, your system is “frozen” and does not respond to any input, or you have a “bomb” message on your screen.

m Restart your Macintosh. The program you are using may not be designed

to work with large (high-resolution) image files. You can open the image

with another program, or you can assign more memory to the program (see

the “Memory” topic of Macintosh Guide, available in the Guide [h] menu,

for more information on managing memory).

Troubleshooting

If your computer’s performance decreases

If you notice a decrease in your computer’s sp eed and general performance after you add special software like a control panel, system extension, or custom utility, it may be because this software does not work well with Power Macintosh computers.

m To fi nd out if a system extension or control panel is the problem, use the

Extensions Manager control panel to turn off system extensions. Next, use the Extensions Manager control panel to turn the system extensions and control panels back on one at a time, restarting and checking your computer’s performance each time until you identify the software that is causing problems. Contact the software’s manufacturer for information or an upgrade.

m To find out if a custom utility you’ve added is the problem, drag it out of

the System Folder. (This software may be in the Control Panels folder or elsewhere inside the System Folder.) Next, restart your computer and check its performance. If there’s an improvement, the new software was probably the cause of the problem. Contact the software’s ma nufacturer for information or an upgrade.

If you still do not notice an improvement, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

Chapter 6

Solving print er pr oblems

The following suggestions should work for all printers. m Check your printer settings in the Chooser, making sure you have selected

the co rrect pri nter. m Next, turn off the computer and printer and check the printer cable

connections. m If neither of these suggestions solves the problem, reinstall your printer

driver. If your printer is an older model, do not use the driver that came

with the printer. Instead, use the updated printer drivers provided on the

system software CD-ROM that came with your Power Macintosh. These

drivers are created especially for use with the Power Macintosh.

Obtaining online support and updated Apple software

Apple technical support information and software updates are available from many online services. Using these services, you can get troubleshooting and other important i nformation. You can also get the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT

Be sure to read the posted Apple Software License Agreement

before installing any software. Currently, Apple’s Customer Service Division (CSD) posts support

information and Apple software updates to the following online services:

m America Online m AppleLink m CompuServe m Internet: FTP servers m Internet: Gopher server m Internet: World Wide Web sites

Troubleshooting

IMPORTANT

Although specific paths for each service are provided in the sections that follow, onli n e information is subject to change. If you have trouble finding Macintosh-related information online, see the service and support information that came with your computer.

America Online

Apple software updates are posted to the USA Apple SW Updates area, which is located in th e Apple Computer, Inc. folder. You can use the keyword

applecomputer to go directly to the Apple Computer, Inc. folder, or follow

this path to find the software updates: Computing window

Company Connection window

Technical Support window

Hardware folder

Hardware window

Apple Computer, Inc. folder

USA Apple SW Updates folder

AppleLink

Support information is posted to the Support area, located in the following path:

AppleLi nk S ervices (main window)

Support

Apple software updates are posted to the Apple SW Updates board, located in the following path:

AppleLi nk S ervices (main window)

Software Sampler

Apple SW Updates

Chapter 6

CompuServe

The MacPlanet (GO MACPLANET) area provides access to Macintosh-related information on CompuServe. From MacPlanet, go to the Apple Online

GO APLNEW) section for Apple product information, a database of technical

( support articles, a collection of popular software files, and software updates for U.S. and international customers.

The address for the Apple systems operator on CompuServe is 74431,1472 (via the Internet: 74431.1472@compuserve.com).

Internet: FTP servers

Support information and software updates are posted to two File Transfer Protocol (FTP) servers: ftp.info.apple.com and ftp.support.apple.com.

ftp.info.apple.com

m Host name: ftp.i nfo.apple.com m IP number: 204.96.16.4 m Path: ftp/Apple.Support.Area/Apple.SW.Updates

ftp.support.apple.com

m Host name: ftp.support.apple.com m IP number: 130.43.6.3 m Path: /pub/Apple SW Updates

Troubleshooting

Internet: Gopher server

Support information and Apple software updates are posted to the Apple Computer Gopher Server, located in the following path:

Home Gopher Server

Computer Information

Apple Computer Gopher Server

m Host name: gopher.info.apple.com Apple recommends using TurboGoph er client software to access the Apple

Computer Gopher Server. TurboGopher client software is available via anonymous File Transfer Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.

Internet: World Wide Web sites

Support information and Apple software updates are available via Apple’s Wor l d Wi de Web sites:

m http://www.info.apple.com m http://www.support.apple.com

Chapter 6

Initializing a hard disk

Before you can use a new disk, the disk must be prepared so that the computer knows where to store information on the disk. This preparation is called initializing (or formatting) the disk.

When do you ne ed to initialize a hard disk?

The hard disk inside your computer was initialized at the factory, so you shouldn’t need to initialize it. You need to initialize a hard disk only if one of the following is true:

m You purchase a hard disk that has not been i nitialized at the factory. m Your hard disk is damaged.

If a hard disk needs to be initialized, the disk’s icon does not appear on the desktop when you start up the computer using another disk.

If the hard disk you want to initialize is not the startup disk, you can use the Drive Setup program to initialize it. Drive Setup is located on the floppy disk labeled Disk Tools that came with your computer. If your computer came with a CD-ROM drive and you didn’t receive floppy disks, you can find Drive Setup on the CD-ROM disc that contains system software. For instructions, start Drive Setup and choose Drive Setup Guide from the Guide (h) menu.

If the hard disk you want to initialize is the startup disk, follow the instructions in this chapter. (First, start up from a CD-ROM disc or a floppy disk. Then follow the instructions in “How to Initialize a Hard Disk” later in this se ction.)

WARNING

Initializing a disk erases any information that may be on it. Before you initialize a damaged disk, try to repair it as described in “Repairing a Damaged Disk” later in this chapter.

Troubleshooting

Starting up from a CD-ROM disc

To ini tialize, test, or repair a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. If your computer has a CD-ROM drive, you can start up your computer using the CD-ROM disc containing system software that came with the computer.

To st art up the computer using the CD-ROM disc, follow these steps:

1Turn your computer on. 2When you see the desktop on your screen, press the Open/Close button on your

CD-ROM drive, and insert the CD-ROM disc containing system software into the drive.

3Turn your computer off.

The CD-ROM disc will remain in the CD-ROM drive.

4Hold down the “c” key on your keyboard and restart your computer.

Continue to hold down the key until you see the “Welcome to Macintosh” message.

Starting up from a floppy disk

To ini tialize, test, or repair a hard disk, or to install system software or CD-ROM software on a hard disk, you need to start up your computer from another disk. If you don’t have a built-in CD-ROM drive, you can start up the computer using one of these floppy disks—Disk Tools or disk 1 from your set of system software disks—that came with your computer.

To start up your computer using a floppy disk, follow these steps:

1Shut down your computer. 2 Insert the floppy disk into the disk drive.

If you want to initialize, test, or repair your hard disk, use the Disk Tools disk to start up your computer. If you wa nt to install system software, use disk 1 from your set of system software disks.

3Turn on the computer.

Chapter 6

How to initialize a hard disk

You initialize an Apple SCSI hard disk by using a program called Drive Setup, which is on the floppy disk labeled Disk Tools th at came with your computer. If your computer came with a CD-ROM drive and you didn’t receive floppy disks, you can find Drive Setup on the CD-ROM disc that contains system software. (To initialize a hard disk from another manufacturer, use the utility software that came with the hard disk.)

1 Start up your computer from the

system software.

Disk Tools

disk or the CD-ROM disc that contains

See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy Disk” earlier in this section.

2 Open the Drive Setup icon.

You may need to look in a folder called Utilities to find Drive Setup.

3 In the list of drives, click the disk you want to initialize.

Click the drive you want to initialize...

...then click Initialize.

4Click Initialize to initialize the hard disk. 5Click Quit when you see a message reporting that initialization was successful.

If a message reports that initialization failed, try again. If initialization fails a second time, take the disk to your Apple-authorized service provider for repair.

Troubleshooting

Repairing a d a maged disk

Disks can become damaged by repeated use and handling.

When do you ne ed to repair a disk?

If you see a message reporting that a disk is damaged or unreadable, you may need to repair the disk.

Try these suggestions first

If you can’t start up from a hard disk or you don’t see the hard disk icon on the desktop, try the following:

m If the hard disk is internal, shut down your Macintosh, wait at least 10

seconds, and then turn it on again.

m If the hard disk is external, make sure that it is turned on and that its cable

is connected firmly; then restart the Macintosh.

m If the hard disk is your startup disk, start up with a different startup disk. If

the hard disk’s icon appears on your desktop, reinstall system software on the hard disk. See “Installing or Reinstalling System Software” later in this chapter.

m Check the ID numbers of all SCSI equipment connected to your computer.

Your computer has two SCSI chains, an inter nal one and an external one. All devices on the same SCSI chain must have unique ID numbers, but devices on different SCSI chains may use the same SCSI ID number. (For example, you can have a CD-ROM drive with ID number 3 connected to the internal SCSI chain and a tape drive with ID number 3 connected to the external SCSI chain. You cannot have two SCSI devices connected to the external SCSI chain that both use ID number 3.)

On the internal SCSI chain, the computer itself has the ID number 7, a nd the factory-installed hard disk has the number 0. If your computer came with a CD-ROM drive installed, it is also connected to the internal SCSI chain and has ID number 3.

On the external SCSI chain, SCSI devices are numbered from 0 to 6, or 1 to 6 if you have an additional hard drive installed (its number is 0).

Chapter 6

Check that both chains of devices are terminated prop erly. For information on setting SCSI ID numbers and terminating a SCSI chain, see Chapter 3 of this manual and the manuals that came with your SCSI equipment

m Tes t the disk following the instructions that come next.

How to test a hard disk

You can test an Apple SCSI hard disk with the Drive Setup program, which is on the floppy disk labeled Disk Tools that came with your computer. If your computer has a built-in CD-ROM drive, and you didn’t receive floppy disks, you can find the Drive Setup program on the CD-ROM disc that contains system software.

1 Start up your computer from the

system software.

Disk Tools

disk or the CD-ROM disc that contains

See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy Disk” in the section “Initializing a Hard Disk” earlier in this chapter.

2 Open the Drive Setup icon.

You may need to look in a folder called Utilities to find Drive Setup.

3 In the list of drives, click the disk you want to test.

Troubleshooting

4 Open the Functions menu and choose Test Disk. 5When a message tells you that testing is complete, click Quit.

If the test reveals a problem, you may be able to correct it by using Disk First Aid or another disk repair program (see the instructions in the next section), or you may need to reinitialize the disk (see “Initializing a Hard Disk” earlier in this chapter). Consult an Apple-authorized service provider for assistance if necessary. If you had a hard disk from another manufacturer installed after you bought your computer, use the software that came with the disk or contact the disk vendor to get the latest version of software.

How to repair a hard disk or floppy disk

You can repair some types of disk damage by using the Disk First Aid program, which is included either on the Disk Tools floppy disk or on the CD-ROM disc containing system softwa re that came with your computer.

1 Start up your computer from the

system software.

Disk Tools

disk or the CD-ROM disc that contains

See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy Disk” in the section “Initializing a Hard Disk” earlier in this chapter.

2 Open the Disk First Aid icon.

You may need to look in a folder called Utilities to find Disk First Aid.

100

Chapter 6

Apple Power Macintosh 8200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual