Apple Power Macintosh 5400 User Manual

Download

Macintosh Performa computer

Keyboard cable

(permanently attached

to the keyboard)

Keyboard

Mouse

Computer power cord

Follow the instructions in this

chapter to set up your computer

and learn the basics.

Getting Started

The illustration on the facing page shows all the equipment you will need to set up your computer and begin using it. Place your equipment on a sturdy, flat surface near a grounded wall outlet. Before following the setup instructions in this chapter, you may want to read “Arranging Your Office” in Appendix A (in the section on health-related information) for tips on adjusting your work furniture so that you’re comfortable when using the computer.

If you used the setup poster: The poster included with your Macintosh Performa computer was designed to help you start using your computer as quickly as possible. This chapter contains more detailed information than the poster. If you have already set up your computer using the poster, you may want to turn to the section “What’s Next?” later in this chapter.

Plugging in the computer

Before you plug your Macintosh into a wall socket, carefully read all the setup instructions in this chapter. Then, before you connect anything to your Macintosh, follow the instructions in this section to plug it in. The plug grounds the computer and protects it from electrical damage while you are setting up.

When you are ready to begin, follow these steps:

1Place the computer where you want it.

Carry the computer with its screen facing you. Most of its weight is near the screen. Lift with your knees, not your back.

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2Plug the socket end of the power cord into the recessed power plug (marked with the

symbol≤) on the back of the computer.

Make sure at least one end of the power cord is within easy reach so that you can unplug the computer when you need to.

IMPORTANT

To protect both yourself and the computer from electrical hazards, the computer should remain turned off until you are finished connecting its parts. Check the power switch at the back of the computer. Make sure that the side of the switch marked with the j symbol is pressed in.

“Off ” position

Power switch

Getting Started

3Plug the other end of the power cord into a three-hole grounded outlet or power strip.

Socket end of the power cord

Power cord plug

WARNING

Macintosh is equipped with a three-wire grounding plug—a plug that has a third (grounding) pin. This plug will fit only a grounded AC outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the purpose of the grounding plug!

Installing an expansion card

If you purchased an expansion card for your Macintosh, install it now. (See Appendix B, “Installing an Expansion Card,” for instructions.) If you don’t have an expansion card, continue with the next section, “Connecting the Modem.”

This equipment is intended to be electrically grounded. Your

Chapter 1

Connecting the modem

A modem is hardware that may already be installed inside your computer. The modem enables your computer to send and to receive faxes and telephone calls, to connect to the Internet, to access online services, and to communicate with other computer users. (To use the modem, you must also set up the appropriate software already installed on your Performa.)

If your computer came with an internal modem and you want to connect the modem now, follow the next illustration. You can confirm whether you have an internal modem by seeing if you have an internal modem connector on the back of your computer, as shown in the next illustration. (Also, a standard telephone cord will have come with your computer.)

If your computer came with an external modem, connect it to the external modem port and follow the instructions in the modem manuals that came with your computer or with the modem.

IMPORTANT

When connecting a modem, make sure you connect the modem to an analog phone line—the kind used typically in homes. (A digital phone line could damage the modem.) If you’re connecting the modem at home, you probably have an analog phone line. Your modem manuals contain more information about using your modem.

Line splitter (purchased separately)

To telephone

To internal modem

External modem port (This port is covered if an internal modem is installed. If it is covered, do not remove the cover or plug anything into the external modem port.)

Internal modem connectorPhone cordPhone jack in wall

Getting Started

You can use any standard phone cord to connect your internal modem connector to a phone jack. If you have only one phone jack, consider purchasing a line splitter at an electronics supply store. A line splitter enables you to plug your phone and modem into the same jack at the same time. Keep in mind that when your phone and your modem share a single phone line, you will not be able to use both pieces of equipment at the same time, even if they are attached to separate phone jacks. While you use your modem, outside callers get a busy signal and you cannot call out. When your phone is in use, you cannot use the modem.

IMPORTANT

Disconnect your modem from the phone jack during lightning

storms to prevent voltage overload.

Connecting the mouse and keyboard

1Plug the mouse cable into the recessed port on the back of the keyboard.

The plug and the port are marked with the ◊ icon (symbol). The positions of the port and icon on your keyboard may be different from those pictured.

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

Plug the mouse into the recessed port on the keyboard. The flat part of the plug should be pointing down, as shown here.

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This cable plugs into the Apple Desktop Bus (ADB) port,

◊

marked with the

icon, on the back of the computer.

2Plug the keyboard cable into the ADB port marked with the

◊

icon on the back of the

computer.

ADB port

If you use a second monitor in addition to the one built into your computer, it may also have a port to which you can connect the keyboard or mouse. See the information that came with the monitor.

3If you want to adjust the keyboard angle, lower the feet on the keyboard.

To adjust the keyboard angle, lower the feet until they snap into position.

Getting Started

Adjusting the angle of the screen

You can adjust the angle of the screen to avoid glare and reflections by using the computer’s tilt-and-swivel base. Turn the computer to either side or tilt it slightly back or forward.

For more information on setting up your office for comfort and safety, see Appendix A, “Health, Safety, and Maintenance Tips.”

Connecting other equipment

If you are new to the Macintosh, it’s a good idea to get some experience using your computer before you connect other equipment, such as a printer or scanner. To learn basic Macintosh skills, continue with the instructions in this chapter.

When you’re ready to connect other equipment to your Macintosh, see the instructions in Chapter 3.

Chapter 1

Turning the computer on for the first time

To turn the computer on for the first time, follow these steps:

1 On the back of the computer, press the side of the power switch marked with the

symboli.

Once you turn on the main power with the power switch, you can leave it on. From now on, you’ll be starting up and shutting down your computer using the Power key on the keyboard. You only need to use the power switch on the back of the computer when you connect equipment to your computer or when you can’t use the Power key for some reason.

“On” position

Power switch

2Press the Power key (marked with a triangle) on your keyboard.

You hear a tone from the computer as it starts up.

Getting Started

3 Listen to the instructions on your screen.

You will see a “welcome screen” that gives you a choice about what to do next. You choose by clicking one of the buttons in the Launcher.

m If you don’t know how to use a mouse, press the letter M on your keyboard

for an on-screen program that teaches you how to use the mouse.

m If you’re new to the Macintosh but familiar with how to use a mouse, click

the Tutorial button to go through the Performa Tutorial, a program that teaches how to use your computer.

m If you want to learn more about the capabilities of your Macintosh (not

how you can use the Macintosh but more about what the Macintosh can do), click one of the other buttons on your screen.

Click one of these

buttons. (The buttons

on your screen may

be different.)

4When you’re finished exploring the items on your screen, click Exit.

Your Launcher has more—and perhaps different—items in it

than are shown in

this illustration.

Click Exit when you’re finished exploring to go to the Macintosh desktop.

You’ll see the Macintosh desktop as pictured below. Now turn to the section “What’s Next?” later in this chapter.

Hard disk icon

Macintosh desktop, after you exit the welcome screen

Chapter 1

If you see a blinking question mark, or nothing at all, see the next section, “Problems Starting Up?” (Note: Most computer screens have a slight black border around them.)

Problems starting up?

If the screen is dark, check these items to see if you can identify the problem:

m Is the computer turned on? The power-on light on the front of the

computer should be on. Make sure the side of the power switch marked with the symbol i (on the back of the computer) is pressed in.

m Is the power cord connected to the computer, and is the cord plugged

into a power source?

m If the computer is plugged into a power strip, is the power strip

turned on and plugged in?

m Are the keyboard and mouse cables connected correctly? (Don’t

disconnect the keyboard or mouse cable while the computer is on. You could damage your equipment.)

m Are the screen control buttons on the front of the computer (marked

with the ¸ icon) adjusted correctly?

m If you have an external hard disk attached to your computer, is that

hard disk turned on? Was it turned on before you turned on the computer? If you’re not sure, turn everything off. Then turn on the external hard disk before you turn on your computer.

If you see a blinking question mark on the screen, turn to “Solutions to Common Problems” in Chapter 6.

Getting Started

What’s next?

Congratulations! You’ve finished setting up your computer. Now continue with one of the following steps:

m If you are new to the Macintosh, see the next section, “Learning the Basics.” m If you are an experienced Macintosh user, turn to Chapter 2, “Getting

Help,” to learn about Macintosh Guide, your main source of information when you’re working with the Macintosh.

What you can’t find in this manual you can find in Macintosh Guide, your main source of information when you’re working with your computer.

m If you want to connect your computer to other equipment, such as a printer,

see Chapter 3, “Expanding Your Computer and Using Special Features.”

m If you want to install application software on your computer, see Chapter 4,

“Using Programs and Backing Up Disks” for information on setting up your programs and managing memory. You’ll need this information to properly set up any programs specifically designed for computers with PowerPC™ microprocessors.

Chapter 1

Before you begin working with your computer, be sure to read the important health and safety information in Appendix A.

IMPORTANT

If you need to turn off your computer at any point, please see “Turning the Computer Off” later in this chapter. It is very important to use the correct procedure for shutting down your Macintosh before turning it off.

Learning the basics in the Performa Tutorials

Read this section if you haven’t already gone through Mouse Skills or the Tu torial that appeared on your screen when you first turned on your computer, or if you want to go on to Part 2 of the Tutorial. These programs teach you the basic skills you need to use your computer.

To start the Performa Tutorial, Tutorial Part 2, or Mouse Skills once you are past the introductory “welcome screens,” follow these steps:

1Slide your mouse along your mouse pad or desk.

Hold the mouse as shown, with the cable pointing away from you. Don’t press the mouse button (under your index finger). Notice that the arrow (8) on the screen moves in the same direction that you move the mouse.

Mouse button

If the arrow doesn’t move, make sure that the cables connecting the mouse and keyboard are secure and that your mouse is positioned as shown in the illustration.

Getting Started

2 Move the mouse so that the arrow (

want to take.

) is over the picture of the particular tutorial you

If you don’t see the Performa Tutorial, Tutorial Part 2, or Mouse Skills pictures on your screen, put the arrow on the word “Learning” and click (press and release) the mouse button.

If you run out of room on your mouse pad or desk while moving the mouse, pick up the mouse and place it where there’s more room. (The arrow on the screen moves only when the mouse is in contact with the mouse pad or desk.)

3 Click the mouse button on the picture of the tutorial you want to take.

A window appears welcoming you to the tutorial. Set this book aside for now and follow the instructions on the screen. When you have completed both parts of the tutorial, return to this book.

Chapter 1

Reviewing the basics

You can use the following illustrations to review the elements you use on your screen to do work with your computer.

Icons

Window

Menus

The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To open a menu, place the pointer on the symbol or word for the menu and press the mouse button.

Guide menu

To find an answer to a question,

look in the Guide (

) menu.

Application menu

You can have several applications open at once. To see which program is active or to switch from one program to another, use this menu (called the Application menu).

Getting Started

Icons

Icons are small pictures that represent disks, programs, documents, and folders. You can double-click any icon to open it and see what it contains.

This icon represents your computer’s internal hard disk.

Icons like this one represent application programs, which you use to create documents and do other work.

Icons like this one represent documents, which you can create and edit.

Icons like this represent folders. A folder contains other icons.

To throw away an item you no longer want, drag it to the Trash icon and choose Empty Trash from the Special menu.

Windows

Windows are boxes that display text, graphics, or icons. To change the shape or position of a window, or to close the window, use the elements shown here.

To bring a partially

covered window

to the front, click

anywhere in it.

Chapter 1

Close box

To close a window, click the close box.

Title bar

To move a window, drag it by the middle of the title bar (anywhere in the bar except the small box on each end).

Zoom box

To make the window bigger, click once here. Click again to return the window to its original size.

Scroll arrow

To bring hidden portions of a window’s contents into view, click one of the four scroll arrows.

Size box

To change the shape or size of a window, drag the size box.

Turning the computer off

To turn the computer off using the Power key on the keyboard, follow these instructions:

1If the computer is in sleep mode, press the Power key (or any other key on the keyboard

except Caps Lock) to wake it.

2Press and hold the Power key on the keyboard for about 2 seconds.

The following dialog box appears on the screen:

3Press the Return key on the keyboard (or click the Shut Down button in the dialog box).

You can also turn off your computer by choosing Shut Down from the Special menu. Detailed instructions follow.

1Move the tip of the arrow to the Special menu at the top of the screen.

2With the tip of the arrow on the word “Special,” press and hold down the mouse button.

3While holding down the mouse button, move the arrow down the list of choices until the

words “Shut Down” are highlighted, then release the mouse button.

Getting Started

If you can’t shut down your computer

If a problem with the computer prevents you from using the Power key on the keyboard or choosing Shut Down—for example, if the computer “freezes” so that the pointer does not respond to the mouse—you can turn off the computer by pressing the power switch on the back of the computer. Use this method only if you cannot choose Shut Down or press the Power key following the instructions in the previous section, “Turning the Computer Off.”

IMPORTANT

back of the computer to turn off your computer. Only use the power switch when there is a problem that prevents the computer from being turned off with the Power key on the keyboard or the Shut Down command. To make sure your work is saved, use the Power key on the keyboard or the Shut Down command.

Turning the computer on

To turn on the computer after you’ve shut it down (using either the Power key on the keyboard or the Shut Down command):

Press the Power key (marked with a triangle) on the keyboard.

Leave the power switch on the back of your computer in the “on” position. (The side of the switch marked with the i symbol should be pressed in.)

You could lose unsaved work if you use the power switch on the

Chapter 1

Where to find answers

When you have questions about using your Macintosh, there are several places you can look for answers.

In this book

Macintosh Performa

User’s Manual

Use this book to help you set up your computer and learn about it, or to find solutions to problems with your equipment.

In the Guide menu

The Guide menu (marked with the hicon) is your main source of information about the Macintosh. To learn how to get different kinds of help from the Guide menu, see Chapter 2 in this book.

In other manuals

Some of the programs that already came installed on your computer have separate manuals. Most of these manuals came in the box with your computer. Some come online. (You can find them as clickable buttons in the Applications section of the Launcher.) For answers to questions about other equipment or about application programs you have purchased, see the manuals that came with the equipment or programs.

From the Read Me files in the Apple Extras folder

The Apple Extras folder (in your System Folder) on your hard disk contains SimpleText documents, called About Apple Extras with important information about some of the application programs included with your computer. Similar files called Read Me files can also be found inside application folders and in the Documents folder on your desktop.

From Apple’s customer support hotline

If you can’t find an answer in any of the materials provided, call the customer support hotline. The phone number for the hotline is in the service and support information that came with your computer.

Note:

If you have problems with an application program not published by Apple, call the program’s publisher. Click the Phone Numbers button in the Service/Support area of the Launcher to get a software publisher’s phone number.

Getting Started

Use the instructions in this

chapter to learn about the help

available to you in the Guide menu.

Getting Help

The Guide menu is your main source of information when you’re working with your computer. The menu is identified by a question mark (h) in the upper-right corner of the screen.

Getting answers to your questions

When you have a question while working with your computer, you can get the answer by choosing Macintosh Guide from the Guide menu.

1Pull down the Application menu (in the upper-right corner of the screen) and choose

Finder to make it the active application program.

A checkmark in the menu indicates that the Finder is the active program.

2Pull down the Guide menu (marked with the

icon) and choose Macintosh Guide.

The Macintosh Guide window appears.

Whenever you use Macintosh Guide, its window remains in front of other windows. If the window gets in your way, you can move it by dragging its title bar (the gray bar across the top of the window).

Chapter 2

3Notice the three buttons at the top of the window: Topics, Index, and Look For.

Macintosh Guide gives you three ways of finding information:

Topics

lets you choose from a list of general subjects; it is like the table of

contents in a book.

Index

lets you choose from an alphabetical list of more specific subjects; it

is like the index in a book.

Look For

lets you search for information related to a specific word or phrase

that you type.

In the following sections you will practice using each method.

If you have problems while using Macintosh Guide, see “Tips for Using Macintosh Guide” later in this chapter.

Getting answers with the Topics button

1 In the Macintosh Guide window, click the Topics button.

A list of general topics appears on the left side of the Macintosh Guide window. (Depending on the hardware and software you have, the list of topics may look different.)

Getting Help

2 In the list of topics, click “Customizing Your Computer.”

3Click the question “How do I set the time and date?” and then click OK. Or double-click

If you want to

return to the main

Macintosh Guide

window, click this

button.

When you click any topic area, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

4 Read and follow the instructions in this window.

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to see the next step.

5When you have completed all the steps, click the Topics button in the lower-left corner to

return to the main Macintosh Guide window.

Now continue with the next section.

Chapter 2

Getting answers with the Index button

1 In the Macintosh Guide window, click the Index button.

An alphabetical list of subjects appears on the left side of the window.

Slider

Scroll bar

2Scroll through the alphabetical list until the phrase “background pattern” is visible.

You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list.

3Click the phrase “background pattern” in the alphabetical list.

When you click any index entry, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the background pattern?” and then click OK. Or

If you want to

return to the main

Macintosh Guide

window, click this

button.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the Topics button in the lower-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to see the next step.

return to the main Macintosh Guide window.

Now continue with the next section.

Chapter 2

Getting answers with the Look For button

1 In the Macintosh Guide window, click the Look For button.

A small box appears on the left side of the window, where you can type text.

To activate the text

box, click here.

Type a word or phrase

in the text box…

…and then click here.

2 Click the arrow button to activate the text box.

3Type “sound” in the text box and then click Search.

When you click Search, a list of questions related to the word or phrase you typed appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the alert (beep) sound?” and then click OK. Or

If you want to close

Macintosh Guide,

click here.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the close box in the upper-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corner to display the next step.

close Macintosh Guide.

Chapter 2

Tips for using Macintosh Guide

Here are a few tips for using Macintosh Guide effectively: m Macintosh Guide is available only when you are in the Finder—the

desktop area where you can see the icons of disks, folders, and files. (Other programs may also have help available in the Guide menu, however.) If you don’t see Macintosh Guide in the Guide menu, pull down the Application menu (to the right of the Guide menu) and choose Finder.

m Follow the steps when you’re instructed to; don’t skip ahead or read

ahead. That way the computer can check to make sure you’ve done a step correctly.

m Unlike most windows, the Macintosh Guide window stays in front of

other windows on the screen so that your instructions are never covered. If you need to move the Guide window out of the way, drag it by the title bar at the top of the window.

You can also move the window out of the way by clicking the zoom box. Click the box once to shrink the window; click it a second time to expand the window to its original size.

m If you need more information about an instruction or a term, click the

button labeled “Huh?” to get further explanation. (The “Huh?” button is dimmed when no additional information is available.)

m If you want to return to the main Macintosh Guide window, click the

Topics button in the lower-left corner of the Guide window.

m When you’re finished using Macintosh Guide, click the close box in

the upper-left corner of the window.

Close box

Topics button

Title bar

Zoom box

Right arrow

“Huh?” button

Getting Help

Identifying what’s on your computer screen

Sometimes you’ll see an unfamiliar item on the screen and ask yourself, “What’s that?” You can get an answer by using a Macintosh feature known as Balloon Help.

Balloon Help explains the function of icons, menus, commands, and other items on the Macintosh screen in balloons like those you see in comic strips.

Follow these steps to use Balloon Help:

1Pull down the Guide menu (marked with the

2Point to any object on the screen that you want to identify.

icon) and choose Show Balloons.

A balloon appears next to the object. In the following illustration, for example, pointing to the Trash displays a balloon that explains how to use the Trash to throw items away.

Although balloons appear next to items when you point to them, the way you work does not change; you can still select icons, choose commands, and so on.

3When you’re finished using Balloon Help, choose Hide Balloons from the Guide menu.

Chapter 2

Learning useful shortcuts

You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosing Open from the File menu, you can simply double-click the icon to open it.

Follow these steps to learn keyboard and mouse shortcuts:

1Pull down the Guide menu (marked with the

2 Click one of the category buttons.

If you want to

close the window,

click here.

icon) and choose Shortcuts.

The main Macintosh Shortcuts window appears.

Another window appears, describing shortcuts for that category.

Click the Topics

button to return to the

main Macintosh

Shortcuts window for

more categories.

Click here to see the next window (if there is one).

Getting Help

3 Read about the shortcuts available for the category you selected.

Click the right arrow in the lower-right corner of the window to display the next window (if there is one).

4When you finish reading about the shortcuts for your category, click the Topics button in

the lower-left corner to return to the main Macintosh Shortcuts window. Or click the close box in the upper-left corner to close the window.

Chapter 2

Read this chapter for information on expanding

your computer system with additional hardware

and using special features of your computer.

Expanding Your Computer

and Using Special Features

Read this chapter to learn how to connect additional equipment to your Macintosh. You can expand your computer system by connecting additional hardware (such as a printer, modem, or scanner) or by connecting to a network.

For instructions on connecting equipment such as a printer, modem, or scanner, see the manuals that came with the equipment.

Also read this chapter to learn about some of the special features of your Macintosh:

m using the sound control buttons m using the screen control buttons m using the built-in microphone

WARNING

keyboard, or external SCSI device—to your computer, make sure that your computer is plugged in (in order to ground the computer) and turned off. If you connect equipment with the computer turned on, you can damage your computer and your equipment.

Before you connect any equipment—such as a mouse,

Built-in microphone Color display

Your built-in monitor can

CD-ROM drive (optional)

CD-ROM drive

Open/Close button

Screen control buttons

Use these buttons to lighten or darken your screen.

Stereo speakers

Tilt-and-swivel base

Remote control sensor

Power-on light

A green light indicates that the computer is on.

Keyboard

Headphone jack

display thousands of colors.

Floppy disk drive

Sound control buttons

Use these buttons to change the volume of

the computer’s sound.

Power key

Use this key to turn your computer on and off.

Mouse

Chapter 3

Ports and connectors on the back of your computer

Video input card Connects your Macintosh to a video input source, such as a

(optional) video camera, VCR, or other video equipment.

Apple Desktop Bus (ADB) port keyboard or a trackball.

Printer port

Modem port

TV tuner card Allows you to watch TV on your Macintosh by connecting your

(optional) computer to an external TV antenna or cable TV service.

SCSI port

Connects your Macintosh to an input device, such as a

[

Connects your Macintosh to a printer, LocalTalk network, or GeoPort devices, such as the GeoPort Telecom Adapter and the QuickTake 150 digital camera.

Connects an external modem or GeoPort devices, such as the GeoPort Telecom Adapter and the QuickTake 150 digital

Note:

camera to your Macintosh. ( internal modem, this port is covered. Don’t remove the cover or connect anything to this port if you have an internal modem.)

Note:

The TV tuner card on your computer, if you have the

( card, may look different.)

Connects your Macintosh to SCSI equipment, such as external hard disk drives and scanners.

If your computer has an

Power switch

SCSI port

Power socket

≤

Video input card

(optional)

Apple Desktop Bus

(ADB) port

Printer port

[

Modem port

Internal hard disk drive

PCI card access cover Covers port for optional 6.88-inch long PCI (peripheral

TV tuner card (optional)

component interconnect) slot expansion card, such as a video editing card.

PCI card access cover

External video connector

(optional)

Communication card access cover

Sound output port

Sound input port

≈

Security lock port

External video connector Connects your Macintosh to a presentation system or a second (optional) monitor for video mirroring.

Communication card Covers port for optional communication card, such as an access cover Ethernet card or internal modem card. (You may have an

internal modem card installed here already.)

Sound output port

Sound input port

Security lock port

Connects your Macintosh to sound output equipment, such as externally powered (amplified) speakers.

≈

Connects your Macintosh to an audio input source, such as a compact disc or audio cassette player.

Enables you to attach a security lock to your Macintosh (for example, to secure the computer to your desk). See your computer products retailer for security lock devices that work with your computer.

Expanding Your Computer and Using Special Features

Using the sound control buttons on your computer

There are two sets of buttons on the front of your Macintosh. The set on the right (marked with the - icon) is for sound control. You can use these buttons to increase or decrease the volume of the sound your Macintosh plays:

m Press the button on the right to make the sound louder. m Press the button on the left to make the sound softer.

You can also adjust the sound by using the Monitors & Sound control panel, in the Control Panels folder in the Apple (K) menu. Your computer also comes with “surround sound” technology, which is enabled in the Monitors & Sound control panel. The 3D Surround Sound technology broadens

the sound you hear through your monitor’s speakers. 3D Surround Sound makes the speakers sound as if they are set wider apart, and you can hear many “points” of sound. (3D Surround Sound does not work through the headphone jack on the front of the computer.)

Chapter 3

Sound control buttons

For more information about adjusting sound, see the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

Using the screen control buttons on your computer

You can adjust the level of light and dark on the screen of your built-in monitor by using the screen control buttons on your computer (marked with the ¸ icon).

m Press the button on the right to lighten your screen. m Press the button on the left to darken your screen.

Screen control buttons

You can also use the Monitors & Sound control panel, in the Control Panels folder in the Apple (K) menu, to control the level of light and dark on the screen. You can also use this control panel to adjust the resolution and color depth displayed on your monitor. For more information, see the “Monitors (standard settings)” topic of Macintosh Guide, available in the Guide (h) menu.

Expanding Your Computer and Using Special Features

Using the built-in microphone

Your Macintosh comes with a built-in microphone for recording live sounds. The microphone is highly sensitive. Once you’ve turned it on (which you do with a sound-recording application program), it can pick up sounds within a range of several feet. For information on recording sound, see the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

Built-in microphone

Chapter 3

WARNING

Do not stick any small objects into the built-in microphone.

Doing so may damage your equipment.

Connecting external SCSI devices (such as a scanner or external hard disk)

Your computer has a port for connecting devices that use the Small Computer System Interface (SCSI, pronounced “skuh-zee”). SCSI devices commonly used with the Macintosh include hard disk drives, CD-ROM drives, scanners, some printers, and tape or cartridge backup drives. The SCSI port permits high-speed communication between the computer and the device. The SCSI icon appears below the port on the computer’s back panel.

SCSI port

SCSI icon

You can connect SCSI devices to the SCSI port in a chain. The first device in the chain plugs into the SCSI port; the second device plugs into the first device, and so on. You can attach up to six external SCSI devices to the SCSI port. All SCSI devices connected to this chain must have their own unique ID number (no two devices can use the same ID number). If your computer came with the optional CD-ROM drive installed, this drive is also part of the SCSI chain and uses SCSI ID number 3. The computer itself (the main logic board) uses SCSI ID number 7.

IMPORTANT

“Before You Connect a Device” and “Connecting a SCSI Device,” both later in this chapter, contain general instructions for attaching SCSI devices to your computer. Also follow the specific instructions that came with your external hard disk drive or other SCSI device when connecting the device to your Macintosh.

Expanding Your Computer and Using Special Features

Before you connect a device

Before you connect a SCSI device to your Macintosh, be sure to complete these tasks:

m Make sure each SCSI device connected to your Macintosh has its own,

unique ID number from 0 to 6. The computer itself (the main logic board) has ID number 7 and the internal CD-ROM drive has the ID number 3, making ID numbers 0, 1, 2, 4, 5, and 6 available for additional SCSI devices. Make sure other SCSI devices you add to the chain do not use ID numbers 3 or 7. See the instructions that came with each SCSI device for information on checking and setting its SCSI ID number.

IMPORTANT

If you use two or more devices attached to the same SCSI interface with the same ID number, your equipment could malfunction and you could lose data as a result.

m Make sure you have the appropriate cable for attaching the SCSI device to

your Macintosh.

If the device is the first or only one you’re connecting, use a SCSI system cable to connect it to the computer’s SCSI port:

SCSI system cable

If the device is not the first one, use a SCSI peripheral interface cable to connect it to the last device in the chain:

SCSI peripheral interface cable

Chapter 3

IMPORTANT

The total length of the cables in a SCSI chain should not exceed 6 meters (20 feet). SCSI cables must have a 110-ohm impedance. For best results, use SCSI cables manufactured by Apple Computer.

m Make sure that the last (or only) device in the SCSI chain has a terminator.

Make sure that no other external SCSI device has a terminator.

To ensure accurate transmission of information, a terminator must be at each end of a SCSI chain. Your computer’s main logic board, which is the first device in the chain, has a built-in terminator.

Some external SCSI devices from manufacturers other than Apple have built-in terminators. (Check the information that came with the device.) If the device at the end of the SCSI chain does not have a built-in terminator, you need to attach an external terminator.

SCSI terminator

If your SCSI device has a built-in terminator, use it as your last device in the chain or have your Apple-authorized service provider remove the extra builtin terminator. You can attach or remove external terminators yourself.

Expanding Your Computer and Using Special Features

Connecting a SCSI device

Use these general instructions in conjunction with the instructions that came with your SCSI device:

1 Turn off your Macintosh.

2Make sure the SCSI device is switched off.

WARNING

Do not connect or disconnect any device while the device or your Macintosh is turned on. Doing so could damage the device, your computer, or both.

3 Use a SCSI cable to connect the device either to the computer’s SCSI port or to the last

SCSI device already in the chain.

IMPORTANT

Make sure that the last (or only) device in the SCSI chain has a terminator and that no other external SCSI device has a terminator. Otherwise, the computer may not be able to start up. (See the previous section, “Before You Connect a Device.”)

4Turn on all devices in your SCSI chain.

IMPORTANT

Always turn on any external SCSI devices connected to your Macintosh before turning on the computer itself. Otherwise, your computer won’t be able to recognize that the SCSI devices are connected to it and your computer may not be able to start up.

5 Install any necessary device drivers (software that makes a device work with your

computer).

Drivers needed for a SCSI device usually come on a floppy disk with the device. (If no drivers come with the device, contact the device manufacturer.)

Note: If you experience problems after connecting a SCSI device, see the troubleshooting information in Chapter 6 for possible solutions.

Chapter 3

Expanding memory

For information on increasing your computer’s memory, see Appendix E, “Installing Additional Memory.”

Adding an Ethernet card or a second monitor

If you purchase an Ethernet card or another monitor for your computer, see Appendix D, “If You Purchase Additional Equipment,” for more information.

Replacing internal storage devices

Your Macintosh comes with three internal storage devices—a floppy disk drive, a hard disk drive (several capacities are available), and a CD-ROM (compact disc read-only memory) drive. If you want to replace any of these internal drives, see your Apple-authorized dealer.

Expanding Your Computer and Using Special Features

Read this chapter to learn how to work

with application programs and protect

the information on your disks.

Using Programs and Backing Up Disks

Your computer came with several application programs already installed. You can open these programs by clicking their buttons in the Launcher.

Backup copies of all your computer’s preinstalled application programs exist on the Macintosh Performa CD: Performa Software that came with your computer. This CD also contains additional programs that you can copy to your hard disk.

IMPORTANT

those programs from the Macintosh Performa CD: Performa Software that you really need and remove the ones you installed from the CD but no longer use.

For information on using the programs on the Macintosh Performa CD: Performa Software, see any Read Me files that may accompany them on the CD. For information on where on your CD you can find these programs, see the section “Copying Files From the CD to Your Hard Disk” in Chapter 7.

The Apple Extras folder on your hard disk also contains some programs. One of these is Apple Video Player, which lets you watch video or TV on your computer. However, although the application is already installed, to actually watch video on your computer you need to install a video input card. Similarly, to watch video and TV, you need to install both a video input card and a TV tuner card. Some computers come with these cards already installed. (Your computer has these cards installed if you find the Apple video or TV manuals in the box that came with your computer.) If you don’t have these cards installed, you can purchase them from an Apple-authorized dealer.

To prevent performance problems with your computer, install only

Installing application programs

You may want to buy and install additional application programs. See the manuals you receive with these programs for instructions on installing and using them.

To use your programs most effectively, follow these guidelines: m Read the manuals you received with the program if you have problems

using it.

m Put only one copy of each program on your hard disk. Having more than

one copy can cause errors.

m Whenever you copy a program disk to your hard disk, be careful not to

copy a System Folder.

m If a program malfunctions consistently, try installing a fresh copy. If that

doesn’t help, find out from the software manufacturer whether your version of the program is compatible with your computer model and the system software you’re using.

To put a program into the Launcher, simply drag the program’s icon (or its alias) into the Launcher window or onto the Applications category button in the Launcher. (If you need further instructions, see the “Tips & Features” topic of Macintosh Guide, available in the Guide [h] menu, and select “How do I use the Launcher?”)

Chapter 4

Installing programs from a floppy disk

In most cases, you’ll install an application program on your internal hard disk from floppy disks that contain the program. The following illustration shows how to insert a floppy disk into your computer’s floppy disk drive.

Insert the floppy disk, metal end first, into the floppy disk drive of your computer.

For instructions on how to eject floppy disks, see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu.

Installing programs from a CD-ROM disc

Sometimes you’ll install an application program on your internal hard disk from a CD-ROM disc that contains the program. (For instructions on inserting and ejecting CD-ROM discs, see “Inserting a CD-ROM Disc” and “Ejecting a CD-ROM Disc” in Chapter 5.)

IMPORTANT

Never copy an entire CD-ROM disc to your hard disk. (Don’t drag the CD-ROM disc’s icon to your hard disk.) When you open programs on some of the CD-ROM discs that came with your computer, you may get a message telling you to copy or install the program onto your hard disk. If you get this message, double-click the CD-ROM disc’s icon to open it, and then copy the CD-ROM disc’s program to your hard disk. Look for any “read me” or “information” files on the CD-ROM disc for instructions. Copying the CDROM disc itself will take up a lot of memory on your hard disk.

Using Programs and Backing Up Disks

Working with several programs at a time

You can open as many application programs and desk accessories as your computer’s memory allows.

All open programs are listed in the Application menu at the right end of the menu bar. You can find out which program is active and which other programs are open by pulling down the Application menu. The name of the active program (the one you’re using right now) has a checkmark next to it, and its icon appears in the menu bar.

The Finder icon

Commands to hide or display open windows

A checkmark

indicates the active

program.

Programs that are open

Switching programs

You can switch to another open program or desk accessory by choosing its name from the Application menu.

If a program’s icon is dimmed in the Application menu, that means its windows are hidden. Choosing the program from the menu displays its windows.

You can also switch to another program by clicking in a window that belongs to an open program, by double-clicking a program icon, or by double-clicking the icon of a document that was created with the program.

Hiding and showing windows on the desktop

You can hide all windows except those of the active program by choosing Hide Others from the Application menu.

The other programs remain open even though their windows are hidden. When you switch to another program, its windows become visible again.

If you want to see all the open windows, choose Show All from the Application menu.

Chapter 4

Increasing memory available to run applications

A computer function called virtual memory allows you to open several applications and windows at the same time by creating extra random-access memory (RAM) on your computer’s hard disk. Virtual memory, however, can also result in slightly slower performance. See the “Memory” topic of Macintosh Guide, available in the Guide (h) menu, for more information.

IMPORTANT

shouldn’t use virtual memory unless you need to keep several applications open at once, and you should turn it off when you no longer need it. You can turn virtual memory on or off by using the Memory control panel in the Control Panels folder in the Apple (K) menu.

Your computer comes with virtual memory turned off. You

Protecting the information on a disk

When you have a valuable document like a birth certificate, you probably make an extra copy of it for safekeeping. Similarly, you should make a copy of the documents you create on your computer. The extra copy is called a backup, and the process of making the copy is called backing up.

Once you have a backup, you’re protected from accidentally losing the information on your hard disk. In the unlikely event that something happens to your hard disk, you can easily get the information back.

Making backup copies of your documents

m You should regularly make copies of the documents you create. m You can back up files stored on your hard disk by copying them to

floppy disks.

m You can back up an entire floppy disk by copying it to another floppy disk

of the same capacity or larger, or by copying it to a hard disk.

m If a file is too large to fit onto a single floppy disk, you need to use a

commercial backup program to copy the file onto multiple floppy disks.

m You can use a commercial backup program to copy new and changed files

from a hard disk to another hard disk, to a tape drive, or to a series of floppy disks.

m If your computer is on a network, you may be able to back up files by

copying them to a shared disk on the network.

Using Programs and Backing Up Disks

Restoring the information on your hard disk

Your computer’s hard disk comes with valuable information already stored on it, including system software and some application programs. If information on your hard disk becomes damaged or lost, you can restore it if you have a backup copy of the information. The Macintosh Performa CD: Performa Software contains copies of all the system software and application programs that came with your computer. (The Macintosh Performa CD: Guided Tour also contains backup copies of the Guided Tour programs you may have seen when you first turned on your computer.) See Chapter 7, “Installing or Reinstalling Your Software,” for instructions on using the Macintosh Performa CDs to reinstall software.

Using application programs designed for the PowerPC microprocessor

Your Macintosh is compatible with most application programs intended for use with Macintosh computers. But certain programs are designed especially for use with computers that have the PowerPC microprocessor. (These programs are sometimes called “native” applications.) You’ll find that these programs take best advantage of your computer’s speed.

Special memory requirements

Some native applications may be slightly larger than other programs and may take up more memory. If you find that you are running out of memory when you use one of these programs, you can use space on your computer’s hard disk as additional memory. For instructions on how to use hard disk space as memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

You can also add more memory to your computer, as described in Appendix E, “Installing Additional Memory.”

Using older Macintosh programs

If you experience problems using an older Macintosh program, it may be incompatible with your Macintosh. You may be able to use your older program if you turn off Modern Memory Manager in your Memory control panel, in the Control Panels folder in the Apple (K) menu.

Chapter 4

Read this chapter for information about

your computer’s built-in CD-ROM drive.

Using the Built-in CD-ROM Drive

This chapter provides information on the CD-ROM drive (also called a CD-ROM player). Refer to Appendix A, “Health, Safety, and Maintenance Tips,” for information on the proper handling of these discs.

Your internal CD-ROM (compact disc read-only memory) drive for Macintosh computers works with CD-ROM discs, standard audio compact discs (CDs), and single-session or multisession Photo CDs. Your CD-ROM drive provides access to large amounts of information. However, you cannot save information on CD-ROM discs. ROM stands for read-only memory, meaning that the drive cannot “write” information onto CD-ROM discs.

A wide selection of CD-ROM discs is available for entertainment, education, and business. A typical disc can hold over 650 megabytes (MB) of information—the equivalent of 270,000 pages of text, up to 8 hours of speech or music (depending on the sound quality), hundreds of highresolution images, or any combination of text, sound, and graphics.

Inserting a CD-ROM disc

Follow these instructions to insert a CD-ROM disc into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual.

WARNING

It is not recommended that you use small (8 cm) discs with your computer. Because your computer is designed to tilt and swivel on its base, small discs may not stay properly seated in the CD-ROM drive. If you do use a small disc, make sure your computer is as level as possible, and don’t tilt and swivel the base while a small disc is in the drive. An improperly seated small disc in your computer may result in damage to the disc, the CD-ROM drive, or both.

1 Start up your Macintosh computer, if it’s not already on.

2Press the Open/Close button to open the tray of the CD-ROM drive.

Open/Close button

The tray opens.

3Place a CD-ROM disc in the tray, with the disc label facing up.

Make sure the disc is lying flat and centered in the tray.

If you are using a small (8 cm) disc, make sure your computer is as level as possible, the disc is centered within the inside ring on the tray, and you don’t tilt or swivel the computer while the small disc is in the drive.

Chapter 5

4Push the tray in, or press the Open/Close button, to close the tray.

In a few moments, an icon for the CD-ROM disc appears on your screen.

Ejecting a CD-ROM disc

Follow these instructions to open the tray and eject a CD-ROM disc from your computer.

IMPORTANT

You may not be able to eject a disc if it is being shared. To turn

off file sharing, use the Sharing Setup control panel.

1 Open the tray.

There are several ways to open the tray of your CD-ROM drive.

If a CD-ROM disc icon appears on your screen:

m Select the disc icon on your screen and drag the icon to the Trash.

(Note: You won’t lose information on the CD-ROM disc by dragging its icon to the Trash.)

IMPORTANT

Don’t select the disc icon and then choose Eject Disk from the Special menu. If you do this, the computer keeps the CD-ROM disc in its memory and keeps asking you to reinsert it.

m Click the disc icon, then choose the Put Away command in the File menu. m While the AppleCD Audio Player window is active, choose Eject CD from

the File menu, or simultaneously press the x and E keys. (AppleCD Audio Player is a program that allows you to control your CD-ROM player and is available in the Apple [K] menu.)

Using the Built-in CD-ROM Drive

If no CD-ROM disc icon appears on your screen:

m Press the Open/Close button for your CD-ROM drive.

2 Take the CD-ROM disc out of the tray.

Store your disc in a safe place, away from heat, dust, and moisture.

3Push the tray in, or press the Open/Close button, to close the tray.

To avoid possible damage to the tray or the CD-ROM drive, keep the tray closed when you are not using it.

Using the CD-ROM discs that came with your computer

Some of the CD-ROM discs that came with your computer—and some CD-ROM discs in general—require you to copy one or several items from the disc to your hard disk before you can view them. Other discs let you view the CD-ROM disc’s contents directly from the CD-ROM disc itself. If you have a CD-ROM disc that requires you to copy some items to your hard disk, you’ll get a message telling you so when you try to open a program on the CD-ROM disc.

IMPORTANT

Never copy an entire CD-ROM disc to your hard disk. (Don’t drag the CD-ROM disc’s icon to your hard disk.) If you get a message telling you to copy or install items from the CD-ROM disc to your hard disk, double-click the CD-ROM disc’s icon to open it and copy those items—not the CD-ROM disc icon itself—to your hard disk. Look for any “read me” or “information” files on the CD-ROM disc for instructions. Copying the CD-ROM disc itself will take up too much memory on your hard disk.

Types of compact discs you can use

Not all CD-ROM discs store information in the same way. A disc stores and displays information according to a particular file format. Your computer’s system software must understand the file format in order to use the contents of the disc.

Chapter 5

Standard file formats

You can use CD-ROM discs with these standard file formats: m HFS (Hierarchical File System)—the standard format used by the

Macintosh.

m ISO 9660—the International Standards Organization’s file format for

CD-ROM discs. This format has been adopted by many CD manufacturers to make their discs compatible with a variety of computers. It is also the format that allows you to use Photo CDs in your CD-ROM drive.

m The High Sierra format, a predecessor of the ISO 9660 format. m Photo CDs. m Audio CDs.

The software that lets you use discs with these file formats is already installed on your computer.

Other CD-ROM formats

Your CD-ROM drive also works with file formats other than the ones listed above (for example, CD-ROM XA), provided that you install the appropriate software on your Macintosh. To find out about the availability of Macintosh software for additional file formats, contact the publisher of a particular disc.

Audio CDs

Your CD-ROM drive can play audio CDs and audio tracks on CD-ROM discs using your computer’s built-in speaker. You can also attach headphones or speakers to your computer for stereo sound. For further information, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu.

Photo CDs

With your CD-ROM drive, you can use QuickTime to open digitized images stored on Photo CDs.

For more information on Photo CDs, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide [h] menu.

Using the Built-in CD-ROM Drive

Playing audio CDs

With your CD-ROM drive and your computer’s built-in speaker, you can play audio compact discs (CDs) or audio tracks on CD-ROM discs. You can also attach headphones or speakers to the computer to listen to audio CDs and audio tracks. See the illustrations in Chapter 3 for information on where to connect sound equipment to your computer.

To start, stop, and otherwise control audio discs, use the AppleCD Audio Player program, available in the Apple (K) menu. Your audio CD software will only play tracks that contain audio information. You can listen to an audio CD or audio tracks in the background while you do other work on your computer. For more information about playing audio CDs, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu.

Working with Photo CDs

You can use your CD-ROM drive to open Photo CD images stored on Photo CDs. A Photo CD image is a digitized version of a standard photograph that you can open and view on your computer screen.

Chapter 5

You can do many things with the images on your Photo CDs:

m Open and view the images individually on your computer screen. m View the images on your computer screen in a series, as you would view

a slide presentation.

m Copy and save the images, print them, paste them into word-processing

documents or other documents that accept graphics, and edit them with a graphics application program.

Photo CD images are an excellent source of graphics for desktop publishing, multimedia presentations, business documents, and professional-quality graphic design. For more information on working with Photo CD images, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide [h] menu.

Obtaining Photo CDs

Your own photographs can be recorded as Photo CD images on a Photo CD. To obtain a Photo CD of your own photographs, take your standard 35-mm film to a photofinisher who has a Photo CD system. The photofinisher develops your film, digitizes the photographs, and gives you back a Photo CD containing your Photo CD images. A single Photo CD can hold approximately one hundred images.

If your Photo CD isn’t full, you can take it back to the photofinisher and have more photos added until the disc is full. Such discs are called multisession discs because they contain images added after the first session. Your CD-ROM drive can read both single-session and multisession Photo CDs. (Other CD-ROM drives can read only single-session discs and are unable to read the additional images placed on a multisession disc.)

Using the Built-in CD-ROM Drive

Before viewing the contents of a Photo CD

Normally, you open Photo CD images with the SimpleText program that came with your computer. If you wish, you can use a graphics or image-editing program instead of SimpleText to open images. For instructions, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu. If you use SimpleText to view high-resolution images, you should increase the amount of memory that SimpleText uses. For more information on memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

A note about resolution

When a Photo CD image is created, it’s recorded at five different levels of resolution. The higher the resolution, the more information is recorded about the image, and the sharper the image appears when displayed or printed at larger sizes. However, high-resolution images take up a lot of memory—up to 18 MB of data for one photograph—which affects file size, as well as the amount of time it takes to display or print an image.

It’s best to work with a resolution appropriate for your monitor or printer. Some monitors and printers cannot display or print very high-resolution images.

For most work, a resolution of 768 x 512 pixels or smaller is suitable. For detailed work or very high-quality reproductions, you may want to use a higher resolution.

Make sure to open high-resolution images with application programs designed to handle large image files. SimpleText cannot open very large files.

Sharing a CD-ROM disc over a network

You can share a CD-ROM disc using the file-sharing feature of System 7.5. If the disc has audio portions, you will be able to hear the audio yourself, but other people on the network will not. Likewise, you cannot hear the audio portions of discs you access over a network.

For further information about file sharing in System 7.5, see the “Sharing Files” topic of Macintosh Guide, available in the Guide (h) menu.

Chapter 5

Consult this chapter if you experience

problems using your computer.

Tr oubleshooting

When you have questions

If you want to know how to do a particular task with your computer, refer to Macintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual.

If you have trouble

While you’re using your computer, you may occasionally see a bomb icon or an error message, or the pointer (8) may “freeze” on the screen. If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooting” topic of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve the problem.

WARNING

If you have a problem with your computer and nothing presented in this chapter solves it, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. If you attempt to repair the computer yourself, any damage you may cause to the computer will not be covered by the limited warranty on your computer. Contact an Apple-authorized dealer or service provider for additional information about this or any other warranty question.

Take your time

When you see an error message, you don’t have to take action immediately. The message stays on the screen until you click the OK (or Restart) button or turn off the Macintosh.

To help diagnose and correct the problem, follow the suggestions in this section. Gather as much information on the situation as you can. Then follow the instructions in “Start Over,” which follows.

m Make a note of exactly what you were doing when the problem occurred.

Write down the message on the screen. List the programs you were using and the names of any items you know have been added to the System Folder since the system software was installed. This information will help a service person diagnose the problem. (It is helpful to keep a printed copy of the items in your System Folder. For instructions on printing the contents of a folder, see the “Printing” topic of Macintosh Guide, available in the Guide [h] menu.)

m Check the screen for any clues. Is a menu selected? What programs and

document icons are open? Note anything else that seems relevant.

m If you were typing text and were not able to save it before the problem

occurred, you can write down the parts of the text still visible on the screen so that some of your work will be easy to replace.

m Ask other Macintosh users about the problem you’re having; they may have

a solution for it.

Chapter 6

If you need repair service, consult the service and support information that came with your computer for instructions on how to contact an Appleauthorized service provider or Apple for assistance.

If you know the problem is with a program not published by Apple, call the program’s publisher. Click the Phone Numbers button in the Service/Support area of the Launcher to get a software publisher’s phone number.

Start over

Often you can eliminate a problem simply by clearing the computer’s memory and starting over.

If you can, save any open documents before restarting the Macintosh. If your system is frozen and does not respond to anything you do, or if you have a “bomb” message on the screen, saving may not be possible. You can try pressing x-Option-Esc to quit the program in use when the problem occurred; if this works, you can then save the documents open in other programs before restarting. Restart the computer immediately after you save your documents—quitting a program using x-Option-Esc may leave corrupted data in the computer’s memory. This corrupted data is erased when you restart the computer.

Note: Use this key combination to force a program to quit only when you can’ t choose Quit from the File menu.

To restart your Macintosh, try the following steps:

1If you can, choose Restart from the Special menu or from the dialog box that’s on screen.

Dialog boxes contain messages from the computer. If something goes wrong, a message may appear on the screen, asking you to restart the computer.

2If you can’t choose Restart, press the Power key on the keyboard.

3If the Power key on the keyboard doesn’t work, hold down the

you press the Power key (marked with a triangle).

and Control keys while

This key combination restarts the computer. (Use this key combination only when you can’t choose Restart from the Special menu or restart the computer using the Power key.)

Troubleshooting

4If your computer still doesn’t restart, turn off your computer with the power switch, wait

at least 10 seconds, and then turn it on again.

If you suspect that the problem is with other equipment, such as a printer or an external hard disk that’s attached to your computer, turn that equipment off for 10 seconds or longer, then turn it on again and restart the Macintosh.

Rebuild your desktop

A process known as “rebuilding the desktop” helps your Macintosh keep track of data on your startup disks. (Although the hard disk in your computer is usually the startup disk, you can start up from any other disk that has system software installed.)

Rebuilding your desktop can solve a number of problems. For example, when application documents are no longer represented by application-specific icons (and are instead represented by generic icons on the desktop), rebuilding the desktop fixes the problem. Afterward, appropriate icons should appear for all documents.

Some extensions may interfere with rebuilding your desktop. To prevent problems, you’ll need to turn off all extensions except Macintosh Easy Open before you rebuild your desktop. When you finish rebuilding the desktop, turn the extensions you normally use back on. These steps are described below.

Chapter 6

To rebuild the desktop of a startup disk, follow these steps:

1 Open the Extensions Manager control panel by choosing Extensions Manager from the

Control Panels submenu of the Apple (

2From the Sets pop-up menu, choose Save Set.

3 In the Save Set dialog box, type a name for your currently selected extensions (for

example, “My Extensions”) and click OK. The name of your set is added to the Sets pop-up menu.

) menu.

This saves your current set of extensions.

4Choose All Off from the Sets pop-up menu to turn off all extensions.

5Turn on Macintosh Easy Open by clicking it in the list (under the Control Panels heading)

so that a checkmark appears beside it.

6 Restart your computer while holding down the Command (

) and Option keys.

Hold down the x and Option keys until you see the dialog box that asks if you’ re sure you want to rebuild your desktop file. When the dialog box appears, you can release the keys.

7 Click OK.

The desktop is rebuilt.

IMPORTANT

Do not stop the desktop-rebuilding process. Doing so could

corrupt your system files.

8 Open the Extensions Manager control panel by choosing Control Panels from the

Apple (K) menu. When the Control Panels window appears, double-click the Extensions Manager icon.

9From the Sets pop-up menu, choose the name you gave your set of extensions in step 3.

This turns your original set of extensions back on.

10 Restart your computer to activate the extensions.

Solutions to common problems

This section contains descriptions of problems you could experience with your computer. Some problems may be caused by your CD-ROM drive, so if you don’t find your problem here, be sure to check the section, “Solutions to CD-ROM Problems,” later in this chapter.

The computer is turned on but the screen is dark.

One of the following is probably the cause: m You have a screen saver program that darkens the screen when the

computer has not been used for a certain period.

Press a key or move the mouse to turn off the screen saver.

m Your computer has gone to sleep due to inactivity. “Wake it up” by pressing

the power key (marked with a triangle) on the keyboard.

m The screen control buttons (¸) are not adjusted properly.

Press the right screen control button to lighten the screen.

Troubleshooting

m The Macintosh is not getting power.

Check that the computer’s power cord is firmly connected to the computer and plugged into a grounded electrical outlet, and that the outlet has power.

If you are displaying video from your computer on a television screen, it is normal for your computer monitor to be dark.

The screen image is off center.

If the picture on your screen appears to be off center, use the centering controls on the back of the computer to adjust it. Use a small screwdriver to turn the controls.

Vertical centering control

Horizontal centering control

The computer’s clock keeps time inaccurately.

Your computer has a clock that runs continuously. When the computer is turned off, a battery keeps the clock running. If your clock begins to keep time inaccurately, have your Apple-authorized service provider replace the battery. Do not attempt to replace the battery yourself.

When you start up, a disk icon with a blinking question mark appears in the middle of the screen.

This icon indicates that your Macintosh cannot find the system software it needs to start up. One of the following is probably the cause:

m Your computer may be having a problem recognizing external SCSI (Small

Computer System Interface) equipment, such as hard disks, CD-ROM drives, and scanners that you may have connected to your computer.

Chapter 6

Shut down your computer, turn off all external SCSI equipment, and disconnect the first SCSI device in the chain from your computer’s SCSI port. Then restart the computer. If the computer starts up after you disconnect your SCSI equipment, refer to the manuals that came with the equipment and to Chapter 3 of this manual for information on the proper way to connect SCSI equipment and assign SCSI ID numbers.

If you have a printer connected to your computer’s SCSI port, make sure your printer is connected properly. Most printers connect to the printer port, not the SCSI port. Check the manuals that came with your printer for information on how to connect it properly.

m System software is not installed on the startup hard disk, the system

software is damaged, or the hard disk is not working properly.

Start up your computer using the Macintosh Performa CD: Performa Software. For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Repairing a Damaged Disk” later in this chapter. Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in Chapter 7, “Installing or Reinstalling Your Software,” to reinstall system software on your startup hard disk.

A disk icon with an X appears in the middle of the screen and a floppy disk is ejected from the disk drive.

This icon indicates that the floppy disk you tried to start up from is not a startup disk. (When you turn on your computer, it looks first in the floppy disk drive for a disk containing system software. If the disk in the drive does not contain system software, the computer ejects the disk and looks on its internal hard disk for system software.)

Wa it a few seconds. The computer should start up from its internal hard disk. Make sure you insert floppy disks only after the computer has begun starting up.

Troubleshooting

A “sad Macintosh” icon appears and the computer won’t start up.

This icon indicates that your Macintosh cannot start up because of a problem with the system software or the computer hardware.

Eject any floppy disks by turning off the computer and then holding down the mouse button while you turn the computer on again. Try starting up with the Macintosh Performa CD : Performa Software. For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Repairing a Damaged Disk” later in this chapter. If the “sad Macintosh” icon appears again, consult the service and support information that came with your computer for information on contacting an Apple-authorized service provider or Apple for assistance.

The hard disk icon does not appear on the desktop.

If you don’t see a hard disk icon on the desktop, try the following: m Use the Drive Setup program to make the disk available. Drive Setup is on

the Macintosh Performa CD: Performa Software that came with your computer. (For instructions, start Drive Setup, then choose Drive Setup Guide from the Guide [h] menu or see “Checking for Damage On Your Hard Disk” in the section “Repairing a Damaged Disk” later in this chapter.)

m If the hard disk is internal, shut down your computer, wait at least 10

seconds, and then turn it on again.

m If the hard disk is external, make sure that it is turned on and that its cable

is connected firmly; then restart the Macintosh.

m Check the ID numbers of all SCSI equipment connected to your computer.

Each SCSI device must have its own unique ID number. If your computer came with the optional CD-ROM drive installed, the drive has SCSI ID number 3. The computer itself (the main logic board) has SCSI ID number 7. For information on setting SCSI ID numbers, see the manuals that came with your SCSI equipment and Chapter 3 of this manual.

Chapter 6

m If the hard disk is your startup disk, start your computer with the Macintosh

Performa CD: Performa Software. (For instructions on how to start up your

computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Repairing a Damaged Disk” later in this chapter.) Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in Chapter 7, “Installing or Reinstalling Your Software,” to reinstall system software on your startup hard disk.

Icons do not appear correctly on your screen.

You need to rebuild the desktop—a process that helps your Macintosh keep track of files and folders on your hard disk. For instructions, see “Rebuild Your Desktop” in the section “If You Have Trouble” earlier in this chapter.

If icons do not appear correctly after you rebuild the desktop, try rebuilding a second time.

Your Macintosh can’t read a floppy disk.

If you see a message that a floppy disk is unreadable, try one of the following: m If the disk has never been used, you may simply need to initialize it—that

is, prepare it for use. For instructions, see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu.

m The disk may be damaged. See “Repairing a Damaged Disk” later in this

chapter for information on testing and repairing disks.

m The disk may have been formatted for use on another kind of computer.

You may be able to use a program that lets you work with such disks on your Macintosh.

If you are trying unsuccessfully to use a DOS floppy disk, consider the following:

m Make sure the PC Exchange control panel is in the Control Panels folder

(in the Apple [K] menu) and that it is enabled. To enable PC Exchange, open the Extensions Manager control panel and click the PC Exchange item (under the Control Panels heading) to make a checkmark appear. Then restart your computer.

Troubleshooting

m When formatting floppy disks on a DOS computer for use in a Macintosh,

you need to format standard double-sided disks as 720K disks and highdensity disks as 1440K disks. Double-sided disks formatted in 1440K format and high-density disks formatted in 720K format may not work in a Macintosh.

If you think your DOS floppy disk might have a format that doesn’t work in a Macintosh, use a DOS computer to copy the contents of the disk onto a properly formatted disk.

You can’t eject a floppy disk.

If you can’t eject a floppy disk in the usual way, try the following in order: m Hold down the x and Shift keys and press the number 1 key on your

keyboard to eject a disk in the internal disk drive.

m Turn off the computer. If the disk isn’t ejected, then hold down the button

on your mouse or other pointing device while you turn the computer on again.

m Locate the small hole near the disk drive’s opening, and carefully insert the

end of a large straightened paper clip into it. Push gently until the disk is ejected. Do not use excessive force.

If none of these solutions works, take the computer or disk drive to your Apple-authorized service provider to have the disk removed.

Chapter 6

You can’t start an application program or it quits unexpectedly. Or, when you try to open a program, you see a message that not enough memory is available.

One of the following is probably the cause: m The Macintosh ran out of memory.

Quit the programs that you have open and then open the program you want to use, or restart your Macintosh.

Use the Memory control panel to turn on virtual memory. For more information on virtual memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

m The program needs more memory.

Use the program’s Info window to give it more memory. For more information on increasing a program’s memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

m Sometimes incompatible system extensions or control panels can cause

software problems. Restart while holding down the Shift key to temporarily turn off all system extensions.

If your program works normally after you do this, use the Extensions Manager control panel (in the Control Panels folder in the Apple [K] menu) to turn off individual extensions and control panels. This procedure should identify incompatible extensions and control panels. (If you just added new software to your computer, its system extension is the most probable cause of the problem.) For detailed instructions, see the information about managing system extensions in the “Customizing Your Computer” topic of Macintosh Guide, available in the Guide (h) menu.

If your program performs better when a particular extension or control panel is turned off, contact the software’s manufacturer for information or an upgrade.

Troubleshooting

A dialog box with a bomb appears.

There is a software problem. m Write down what you were doing when the message appeared, and write

down the text of the message.

m Restart your Macintosh. (See “Start Over” in the section “If You Have

Tr ouble” earlier in this chapter for instructions.) Most software problems are temporary, and restarting usually corrects the problem.

m If the problem recurs, check the startup disk and application program you

were using when the dialog box appeared. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software (as described in the next paragraph). Reinstalling the system software may correct the problem. See Chapter 7, “Installing or Reinstalling Your Software.”

m Sometimes incompatible system extensions or control panels can cause

system software problems. Restart while holding down the Shift key; this temporarily turns off all system extensions. If your computer works normally after you do this, use the Extensions Manager control panel (in the Control Panels folder in the Apple [K] menu) to turn on extensions and control panels one at a time. Restart after you turn on each extension. This procedure should identify incompatible extensions and control panels. (If you just added new software to your computer, its system extension is the most probable cause of the problem.) For detailed instructions, see the information about managing system extensions in the “Customizing Your Computer” topic of Macintosh Guide, available in the Guide (h) menu.

If your computer performs better when a particular extension or control panel is turned off, contact the software’s manufacturer for information or an upgrade.

Chapter 6

m If the bomb only occurs in one application program, try reinstalling the

program from the original disks. If reinstalling doesn’t solve the problem, contact the manufacturer of the program.

m If the problem recurs, you may need to reinstall system software. See

Chapter 7, “Installing or Reinstalling Your Software,” for instructions.

The pointer (8) doesn’t move when you move the mouse.

One of the following situations is probably the cause: m There is a software problem. Try the following:

Press x-Option-Esc to quit the application program in use when the problem occurred. If this works, you can save the documents open in other programs before restarting.

Restart your Macintosh. See “Start Over” in the section “If You Have Tr ouble” earlier in this chapter for instructions.

m Follow the suggestions in the previous entry, “A Dialog Box With a

Bomb Appears.”

m The mouse or keyboard is not connected properly.

Check that the mouse and keyboard cables are connected properly, and then restart the computer.

IMPORTANT

Do not connect or disconnect the mouse while the computer is

turned on. You may damage your computer.

m Signals from the mouse are not reaching the computer, either because the

mouse needs cleaning or because there is something wrong with the mouse.

Clean the mouse according to the instructions in Appendix A of this book.

If you have another mouse or pointing device, try connecting and using it. (Turn the computer off before connecting it.) If the new device works, there is probably something wrong with the mouse you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

Troubleshooting

Typing on the keyboard produces nothing on the screen.

One of the following is probably the cause: m You haven’t selected any text or set the insertion point (i).

Make sure the program you want to type in is the active program. Then place the pointer (8

) in the active window and click to set an insertion point

(i) or drag to select text (if you want to replace the text with your typing).

m If the computer beeps every time you press a key, Easy Access is probably

turned on. Open the Extensions Manager control panel in the Control Panels folder in the Apple (K) menu. Click the checkmark next to Easy Access to remove the checkmark and to turn off Easy Access. Then restart your computer.

m The keyboard is not connected properly.

Check that the keyboard cable is connected properly at both ends.

m Some system software features are turned on that affect the way the

keyboard works. Open Easy Access from the control panels listed under the Apple (K)

menu and turn off Sticky Keys, Slow Keys, and Mouse Keys.

m There is a software problem.

Restart your Macintosh. For instructions, see “Start Over” in the section “If You Have Trouble” earlier in this chapter.

Follow the instructions, starting with the third bulleted (m) paragraph, in the earlier entry, “A dialog box with a bomb appears.”

m The keyboard is damaged.

If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If the new keyboard works, there is probably something wrong with the one you replaced.

Chapter 6

You can’t open a document, or you see a message that an application program can’t be found.

m Some documents can be opened by more than one application program.

Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

m Purchase and install the correct software to use the document, or find out

if the creator of the document can convert it to a form that one of your programs can use.

m Don’t try to open the files in your System Folder. Most of the files in your

System Folder are used by your computer for internal purposes and are not intended to be opened.

m Rebuild your desktop. Follow the instructions in “Rebuild Your Desktop” in

the section “If You Have Trouble” earlier in this chapter.

m If the document is from a DOS computer, use the PC Exchange control

panel (in the Control Panels folder in the Apple [K] menu) to specify which Macintosh program will open the document. For information about working with DOS documents on your Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray, and remove the CD-ROM disc. Close the tray, then restart your computer.

Troubleshooting

You experience problems using a document from a DOS computer.

If you can’t open a DOS document using a Macintosh program, try the following:

m Open the document from within the program by choosing Open in the

program’s File menu.

m Use the PC Exchange control panel (in the Control Panels folder in the

Apple [K] menu) to specify which Macintosh program will open the document.

If a DOS document is displayed incorrectly, or you see strange codes or characters in the document, try one of the following:

m Your application program may have special procedures for opening and

saving documents with different file formats. See the information that came with your program, or call the program’s publisher.

m Try opening the document in another program.

Note: Some characters that can be displayed on the Macintosh are not accurately displayed on DOS computers.

For more information about working with DOS documents on your Macintosh, see the information about using DOS in Macintosh Guide, available in the Guide (h) menu.

Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.

m Your computer may have started up from a CD-ROM disc containing

At Ease, an alternative to the Macintosh desktop. You need to have the Macintosh desktop on your screen before you can use any of the software installation instructions in this manual.

To return to the Macintosh desktop, choose Shut Down from the Special menu. When your computer is off, restart the computer, then press the Open/Close button of your CD-ROM drive to open the tray. Remove the CD-ROM disc. Close the tray. Then start up your computer again.

To avoid having the computer start up from a CD-ROM disc, remember to remove any disc in the drive before you shut down your computer.

Chapter 6

You see a message that your application program can’t be opened because a file can’t be found.

Macintosh programs designed specifically for the PowerPC microprocessor (also called “native” applications) use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install these special Macintosh programs.

Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s manufacturer for assistance.

You experience problems using an older Macintosh program.

Some older Macintosh programs are not completely compatible with Macintosh computers that have the PowerPC microprocessor.

m Open the Memory control panel (in the Control Panels folder in the Apple

[K] menu) and turn off Modern Memory Manager.

m If that doesn’t work, contact the program’s publisher to see if an upgrade

is available.

You inadvertently delete a program from your hard disk.

You can replace any of the software that came with your computer by dragging it from the Macintosh Performa CD: Performa Software to your hard disk. See the section “Copying Files from the CD to Your Hard Disk” in Chapter 7.

Your screen displays a right angle bracket (>).

If you press the x and Power keys at the same time, you may get a caret prompt on your screen. To return to the desktop, type the letter G and press Return.

You can’t quit (get out of) one of the programs you opened in the Launcher.

Some programs in the Learning section of the Launcher are self-running demos. If you can’t get out of one of these programs, try the following:

m Look again to see if you can find a quit button or other quitting option. m Hold down the x key on your keyboard, and then, while keeping this key

held down, press the period key. If this doesn’t work, hold down the x key and press the letter Q on your keyboard.

m Press the Power key (marked with a triangle) on your keyboard to shut

down. If that doesn’t work, restart your computer by holding down the x and Control keys while you press the Power key (marked with a triangle).

Troubleshooting

Solutions to CD-ROM problems

Problems using the CD-ROM drive

The CD-ROM drive icon does not appear on the screen.

m If you have other SCSI devices attached to your computer, make sure that

each device has a unique SCSI ID number (your CD-ROM drive has SCSI ID 3). Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers.

m If you reinstalled the CD-ROM software, make sure to restart your

computer after you reinstall the software.

m Make sure that the Apple CD-ROM extension is turned on in the

Extensions Manager control panel. Open the Extensions Manager control panel in the Control Panels folder in the Apple (K) menu. Click to put a checkmark next to “Apple CD-ROM.” Then restart your computer.

You’ve just ejected a CD-ROM disc, but the computer keeps asking you to reinsert it.

m The right way to eject a CD-ROM disc is to select the CD-ROM disc icon

and choose Put Away from the File menu or drag the CD-ROM disc’s icon to the trash. If you select the CD-ROM disc icon and choose Eject Disk from the Special menu, the computer keeps the CD-ROM disc in its memory and keeps asking you to reinsert it. Reinsert the CD-ROM disc, then drag its icon to the trash. (You won’t lose information on the CD-ROM disc by dragging its icon to the trash.)

Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.

m Your computer may have started up from a CD-ROM disc containing

At Ease, an alternative to the Macintosh desktop. You need to have the Macintosh desktop on your screen before you can use any of the software installation instructions in this manual.

To avoid having the computer start up from a CD-ROM disc, remember to remove any disc in the drive before you shut down your computer.

Chapter 6

The tray of your CD-ROM drive won’t open.

If a CD-ROM disc icon appears on your screen:

m Drag the disc icon to the Trash, or select it and choose Put Away from the

File menu. (Note: You won’t lose information on the CD by dragging its icon to the Trash. Don’t select the disc icon and then choose Eject Disk from the Special menu.)

If the AppleCD Audio Player is active, choose Eject CD from the File menu.

If you see a message that a disc can’t be put away because it is being shared, turn off file sharing, then try again to put away the disc.

If no CD-ROM disc icon appears on your screen:

m Press the Open/Close button for your CD-ROM drive. m The signal to open the tray may not be reaching the computer. Turn off

your computer before doing the following: Locate the small pinhole to the lower right of the CD-ROM tray opening. Insert the end of a large straightened paper clip firmly and horizontally into the pinhole. Push gently until the tray is released, then carefully pull the tray open. Do not force the tray open; wait until the paper clip has dislodged it or you may break the front of the tray.

WARNING

Tu rn off your computer before you attempt to eject the tray

using a paper clip. If you don’t, you may damage the CD-ROM drive.

If neither of these suggestions works, your CD-ROM drive may be damaged. Contact an Apple-authorized service provider or Apple for further assistance.

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray, and remove the CD-ROM disc. Close the tray, then restart your computer.

Troubleshooting

Problems using CD-ROM discs

You insert a CD-ROM disc, but its icon doesn’t appear on the Macintosh desktop.

m Make sure that the disc label is facing up and the disc is centered in the

tray. If you are using a small (8 cm) disc, make sure your computer is as level as possible, the disc is centered within the inside ring on the tray, and you don’t tilt or swivel the computer while the small disc is in the drive.

m Make sure the tray is closed all the way. m Try restarting your computer. m Try starting your computer from the Macintosh Performa CD: Performa

Software. Do this by inserting the CD, then restarting your computer while holding down the C key. If only the hard drive icon appears on the desktop, then there may be a hardware problem with your CD-ROM drive. If the CD-ROM icon appears above the hard disk icon, reinstall your CDROMsoftware. The easiest way to do this is by reinstalling your system software, following the instructions in Chapter 7, “Installing or Reinstalling Your Software.”

CD-ROM software is already installed on Macintosh computers that come with CD-ROM drives. You can reinstall it by reinstalling your system software, following the instructions in Chapter 7, “Installing or Reinstalling Your Software.”

m Make sure that the Apple CD-ROM extension is turned on in the

Your computer displays the message “This is not a Macintosh disk: Do you want to initialize it?” when you insert a CD-ROM disc in the CD-ROM drive.

m Make sure that the Foreign File Access and Audio CD Access CD-ROM

extensions are installed in your Extensions folder in the System Folder on your hard disk and are turned on. If they are not turned on, use the Extensions Manager control panel in the Control Panels folder in the Apple (K) menu to turn them on. Then restart your computer.

m Make sure the CD-ROM software is installed. (The CD-ROM software is

already installed on Macintosh computers that come with CD-ROM drives.)

Chapter 6

m The disc may use a format that the Macintosh cannot recognize. Ask the

disc’s manufacturer for a disc that a Macintosh can recognize.

Your computer ejects a CD-ROM disc without giving you any error message.

m Make sure the disc is flat in the tray and the disc label is facing up.

IMPORTANT

If you’re using a small (8 cm) disc, make sure it’s centered within the tray’s inner ring and the computer is absolutely level (you have not tilted or swiveled the computer to adjust the angle of the screen). An improperly seated small disc in your computer may result in damage to the disc, the CD-ROM drive, or both.

m The disc may need to be cleaned. (See “Handling CD-ROM Discs” in the

section “Handling Your Computer Equipment” in Appendix A.) If there are visible scratches on the shiny side of the disc, you may be able to remove them with a CD polishing kit (available from your audio CD dealer). If the scratches can’t be removed, you’ll need to replace the disc.

m The disc may be damaged. Try another disc in the drive, and try the

original disc in another drive. If the original drive reads other discs or if the original disc also doesn’t work in another drive, the disc is probably damaged. You’ll need to replace the disc.

You can’t open a document on a CD-ROM disc.

m Try opening the application program first; then open the document. m Read the manual that came with your CD-ROM disc. Some discs come

with software that you need to install on your computer before using the disc.

You can’t save changes you make to information on a CD-ROM disc.

m CD-ROM is a read-only medium. This means that information can be read

(retrieved) from it, but not written (stored) on it. You can save the changed information on a hard disk or floppy disk.

Troubleshooting

Problems using ISO 9660 or High Sierra discs

You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format.

m Discs in the ISO 9660 and High Sierra disc formats have version numbers

attached to file names. Some application programs need these version numbers in order to work with files. To make the version numbers available to programs on your computer, follow these instructions.

Drag the CD icon to the Trash. When the tray opens, hold down the Option key and push the tray back in. Continue to hold down the Option key until the disc is in the drive. The program you are using should now be able to locate file names on that CD-ROM disc.

m Make sure that Foreign File Access, ISO 9660 File Access, and High Sierra

File Access are present in the Extensions folder in your System Folder on your hard disk.

Problems playing audio CDs

You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM disc using the AppleCD Audio Player.

m If you have headphones or speakers connected to the computer, adjust the

connectors to make sure they are firmly connected. Make sure the volume control on your headphones or speakers is not turned down too low.

m If you do not have headphones or speakers connected to the computer,

make sure that nothing else is plugged into the sound output port on your computer. (To find the sound output port, see the illustration in Chapter 3.)

m If you are using a CD-ROM disc over a network, you won’t be able to hear

the audio portion.

m Make sure the volume is turned up in the AppleCD Audio Player. With the

Audio Player open, drag the volume control slider up, use the volume controls on your computer, or press the Up Arrow key on your keyboard.

m The CD may have been paused. Click the Play/Pause button in the

AppleCD Audio Player once or twice.

Chapter 6

While playing an audio track on a CD-ROM disc that combines audio tracks and data, you double-click the disc icon and the audio track stops playing.

m You can’t open data files on a CD-ROM disc and listen to audio tracks on

that disc at the same time.

You are unable to record sound from an audio CD.

m You may need to reset the sound options in the Monitors & Sound control

panel. Refer to the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

Problems using Photo CDs

You insert a Photo CD disc, but its icon doesn’t appear on the desktop.

m Reinstall the CD-ROM and QuickTime software. The easiest way to do this

is by reinstalling your system software, following the instructions in Chapter 7, “Installing or Reinstalling Your Software.”

Your computer does not display color icons for individual images on a Photo CD.

m Your computer may be low on memory. To view color icons, restart your

computer and then reopen the Photos folder. See the “Memory” topic of Macintosh Guide, available in the Guide (h) menu, for more information on managing memory.

After you open an image on a Photo CD, the image is scrambled, colors are displayed incorrectly, or no image appears in the window.

m The program you are using may not be designed to work with large (high-

resolution) image files. You can open the image with another program or you can assign more memory to the program. (See the “Memory” topic of Macintosh Guide, available in the Guide [h] menu, for more information on managing memory.)

After you open an image on a Photo CD, your system is “frozen” and does not respond to any input, or you have a “bomb” message on your screen.

m Restart your Macintosh. (See the section “Start Over” at the beginning of

this chapter.) The program you are using may not be designed to work with large (high-resolution) image files. You can open the image with another program or you can assign more memory to the program. (See the “Memory” topic of Macintosh Guide available in the Guide [h] menu, for more information on managing memory.)

Troubleshooting

If your computer’s performance decreases

If you notice a decrease in your computer’s speed and general performance after you install special software (a control panel, system extension, or custom utility), it may be because the software is not compatible with Macintosh computers built with the PowerPC microprocessor.

m To find out if a system extension or control panel is the problem, hold

down the Shift key while you restart the computer. This temporarily turns off control panels and extensions. If the computer performs better without this software, the software is likely to be the problem. (If you just added new software, its system extension or control panel is the most probable cause of the problem.)

To find out which software is the problem, use the Extensions Manager control panel (in the Control Panels folder in the Apple [K] menu) to turn off a system extension or set of extensions. (If you just added new software to your computer, its system extension is the most probable cause of the problem.) For detailed instructions, see the information about managing system extensions in the “Customizing Your Macintosh” topic of Macintosh Guide, available in the Guide (h) menu. If the computer performs better when an extension is turned off, contact the extension’s manufacturer for information or an upgrade.

m Use the Memory control panel to turn off virtual memory. For more

information on virtual memory, see the “Memory” topic of Macintosh Guide, available in the Guide (h) menu.

m If you typically use several application programs at the same time, your

computer’s performance will increase if you install more RAM (randomaccess memory). See Appendix E, “Installing Additional Memory.”

If you still do not notice an improvement, you may want to reinstall system software on your startup hard disk. See Chapter 7, “Installing or Reinstalling Your Software,” for instructions.

Chapter 6

Solving printer problems

The following suggestions should work for all printers. (Note: Also refer to the manual that came with the printer.)

m Make sure that the printer driver for your printer is turned on in the

Extensions Manager control panel (in the Control Panels folder in the Apple [K] menu). To find out the name of the printer driver—for example, LaserWriter—refer to the documentation that came with your printer. The printer driver should appear in the Extensions list and have a checkmark beside it. (Click to put a checkmark beside it, and then restart your computer.)

m Check your printer settings in the Chooser (in the Apple [K] menu),

making sure you have selected the correct printer. If you are using a printer that is shared by other computer users (a printer on a local network), make sure that AppleTalk (in the lower-right corner of the Chooser) is active. If you are using your own printer (a serial printer connected to your computer), make sure that AppleTalk is inactive.

m Turn off the computer and printer and check the printer cable connections. m If none of these suggestions solves the problem, you may need to reinstall

the printer driver that came with your printer. (Refer to the manual that came with your printer.)

Note: If you have an Apple printer, you need to determine which printer driver to reinstall—the one that came with your printer or one of the drivers included on your Macintosh Performa CD: Performa Software. Depending on when you bought your printer, one of these printer drivers will be more recent than the other. It is the more recent one you want. Look at the date of the printer driver that came with your printer. (Usually, the printer driver comes on a floppy disk with the printer.) To see the date, insert the floppy disk, double-click its icon to open it, and choose “by Name” from the View menu. Then look for the same printer driver name on the Macintosh Performa CD: Performa Software. (Look for it in the Hard Disk Files folder, in the System Folder files folder, in the Extensions folder. Then choose “by Name” from the View menu to see the date next to it.) The drivers must have the same name. If they do, reinstall the printer driver with the most recent date next to it. If you use the printer driver on the Macintosh Performa CD: Performa Software, drag the printer driver into the

Troubleshooting

System Folder on your hard disk and then click OK. If you use the printer driver that came with the printer, see the manuals that came with the printer for instructions on reinstalling it.

Repairing a damaged disk

If you see a message reporting that a disk is damaged or unreadable, you may need to repair the disk.

Try these suggestions first

If you can’t start up from a hard disk or you don’t see the hard disk icon on the desktop, try the following:

m If the hard disk is internal, shut down your Macintosh, wait at least 10

seconds, and then turn it on again.

m If the hard disk is external, make sure that it is turned on and that its cable

is connected firmly; then restart the Macintosh.

m If the hard disk is your startup disk, start up with a different startup disk.

(See “Starting Up From a CD-ROM Disc,” which follows.)

If, after you start up from a different disk, your hard disk’s icon appears on your desktop, reinstall system software on the hard disk. (See Chapter 7, “Installing or Reinstalling System Software.”)

m Check the ID numbers of all SCSI equipment connected to your computer.

Each device must have a unique ID number. The computer itself (the main logic board) has ID number 7 and the internal CD-ROM drive has ID number 3. The ID numbers 0, 1, 2, 4, 5, and 6 are available for additional SCSI devices.

Also check that the chain of devices is terminated properly. For information on setting SCSI ID numbers and terminating a SCSI chain, see the manuals that came with your SCSI equipment and Chapter 3 of this manual.

m If none of these suggestions solves the problem, test the disk by following

the instructions given in “Checking for Damage on Your Hard Disk,” later in this section.

Chapter 6

Starting up from a CD-ROM disc

To test, repair, or initialize a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. You can start up your computer using the Macintosh Performa CD: Performa Software, a compact disc that came with your computer.

The procedure for starting up from the CD varies, depending on the condition of the system software on your hard disk. To find out which procedure to use, you must turn on your Macintosh.

The steps that follow tell how to start up from a CD-ROM disc, depending on what you see on your screen.

If you see a blinking question mark on your screen

The blinking question mark means that your Macintosh is unable to find usable system software on your hard disk.

1Press the Open/Close button of your CD-ROM drive to open the CD-ROM tray.

2Place the

facing up.

Macintosh Performa CD: Performa Software

in the tray with the disc label

Make sure the disc is lying flat in the tray.

3Push the tray in, or press the Open/Close button, to close the tray.

Your Macintosh recognizes the CD as a startup disk, and in a few seconds the Macintosh desktop with a Launcher appears.

If you see the Macintosh desktop

1Press the Open/Close button of your CD-ROM drive to open the CD-ROM tray.

2Place the

facing up.

Macintosh Performa CD: Performa Software

in the tray with the disc label

Make sure the disc is lying flat in the tray.

Troubleshooting

3Push the tray in, or press the Open/Close button, to close the tray.

4Hold down the C key on your keyboard while you choose Restart from the Special menu.

Continue to hold down the C key until you see the “Welcome to Macintosh” message.

Checking for damage on your hard disk

You can test a hard disk for damage with the Drive Setup program, which is on the Macintosh Performa CD: Performa Software that came with your computer.

1 Start up your computer from the

Macintosh Performa CD: Performa Software

See “Starting Up From a CD-ROM Disc” earlier in this section.

2 Click the Drive Setup icon in the Launcher to open the Drive Setup program.

3 In the list of drives, click the disk you want to test.

4From the Functions menu, choose Test Disk.

5When a message tells you that the testing is complete, click Quit.

Chapter 6

If the test reveals a problem, you may be able to correct it by using Disk First Aid or another disk repair program (see the instructions in the next section), or you may need to reinitialize the disk (see the section “Initializing a Hard Disk” later in this chapter). Consult an Apple-authorized service provider for assistance if necessary. If you had a hard disk from another manufacturer installed after you bought your computer, use the software that came with the disk or contact the disk vendor to get the latest version of software.

How to repair a hard disk or floppy disk

You can repair some types of disk damage by using the Disk First Aid program, which is on the Macintosh Performa CD: Performa Software that came with your computer.

1 Start up your computer from the

Macintosh Performa CD: Performa Software

See “Starting Up From a CD-ROM Disc” earlier in this section.

2Click the Disk First Aid icon in the Launcher to open the Disk First Aid program.

3 Click the icon of the disk you want to test.

Disk icons appear in a box at the top of the Disk First Aid window.

Troubleshooting

4Click Repair to begin testing and repairing the disk.

You can’t repair the startup disk or the disk that contains the Disk First Aid program, but you can test these disks by clicking Verify. If the program reveals a problem with either of these disks, start up the computer from another disk so that you can repair the damaged disk.

If you want to test and repair another disk, click its icon and then click Repair.

5When testing and repair are done, choose Quit from the File menu.

If Disk First Aid cannot correct the problem

m Try repairing the disk again. Sometimes repeating the process corrects

the problem.

m Use another disk repair or recovery program. Some disk repair programs

let you recover information from a damaged disk.

m Consult an Apple-authorized service provider for help. m If you can’t repair the disk, you’ll need to reinitialize it, which erases all the

information on it. Before you reinitialize, be sure you recover all the information you can and back it up. Then erase (reinitialize) the disk. For instructions on reinitializing a floppy disk (that is, preparing it for use), see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu. For instructions on reinitializing a hard disk, see the next section, “Initializing a Hard Disk.”

If initialization doesn’t work, discard the damaged disk (if it’s a floppy disk), or take it to your Apple-authorized service provider for repair (if it’s a hard disk). Bring both of the Macintosh Performa CDs (which you received with your computer) with you to the service provider.

Chapter 6

Initializing a hard disk

The hard disk inside your computer was initialized (formatted for use) at the factory, so you shouldn’t need to initialize it. You need to initialize a hard disk only if one of the following is true:

m You purchase an uninitialized hard disk from another manufacturer. m Your hard disk is damaged and can’t be repaired.

If a hard disk needs to be initialized, the disk’s icon does not appear on the desktop when you start up the computer using another disk.

You initialize your internal hard disk using a program called Drive Setup, which is on the Macintosh Performa CD: Performa Software that came with your computer.

WARNING

Initializing a disk erases any information that may be on it. Before you initialize a damaged disk, try to repair it as described in “Repairing a Damaged Disk” earlier in this chapter.

1 Start up your computer from the

Macintosh Performa CD: Performa Software.

See “Starting Up From a CD-ROM Disc” in the section “Repairing a Damaged Disk,” earlier in this chapter.

2 Click the Drive Setup icon in the Launcher to open the Drive Setup program.

Troubleshooting

3 In the list of drives, click the disk you want to initialize.

Click the drive you want to initialize...

...then click Initialize.

4Click Initialize to initialize the hard disk.

5Click Quit when you see a message reporting that initialization was successful.

If a message reports that initialization failed, try again. If initialization fails a second time, take the disk to your Apple-authorized service provider for repair.

Chapter 6

Consult this chapter if you have problems

with your computer that require you to

reinstall the computer’s software.

Installing or Reinstalling Your Software

System software is the set of programs and other files that your computer uses to start itself up, keep track of your files, and run the application programs you use. System software is kept in the System Folder. When you turn on your computer, it looks for a startup disk, which is a disk that contains the system software. The startup disk is usually the hard disk that’s inside your computer, though another hard disk or a floppy disk can also be a startup disk.

When should you install or reinstall system software?

Your Macintosh came with all the necessary system software installed on its internal hard disk, so you don’t need to install system software on that disk unless you encounter software problems.

If you have a new hard disk or a newly initialized hard disk that doesn’t contain system software, or if you want to upgrade to a more recent version of system software on a hard disk, you’ll need to install system software. You can install or reinstall system software by following the instructions in this chapter.

If your hard disk already has system software installed on it but there is a problem with the disk or the software, you may see this icon in the middle of the screen:

If this icon appears, first try testing your startup hard disk and repairing any damage. To do this, follow the instructions in “Repairing a Damaged Disk” in Chapter 6. If repairing the disk doesn’t help, you may need to reinstall system software, following the instructions in this chapter.

When to use the

Macintosh Performa CD: Performa Software

You reinstall your computer’s software by using the Macintosh Performa CD: Performa Software, a compact disc that came with your computer. You need to

use the CD to reinstall the software if

m your computer will not start m a file or an application program is missing or damaged

This chapter describes three ways to use the Macintosh Performa CD: Performa Software:

m You can reinstall just the system software—the files needed to run your

computer—using the Restore System Software program.

m You can reinstall all the software that came with your computer, using

the Restore All Software program to restore that software to its original condition.

m You can copy one or more individual files from the CD to your hard disk.

The other Macintosh Performa CD that came with your computer (subtitled Guided Tour) also contains backup copies of the Guided Tour programs you may have seen when you first turned on your computer. This chapter also contains instructions on how to use the Guided Tour CD.

The “If You Still Have Problems” section toward the end of this chapter (after the sections that explain how to reinstall your software) tells you what to do if the CD does not solve the problems with your computer.

Using the CD as your startup device

Before you reinstall software onto your hard disk, you need to start up your computer with the Macintosh Performa CD: Performa Software. The procedure for starting up from the CD varies, depending on the condition of the system software on your hard disk. To find out which procedure to use, you must turn on your Macintosh.

Chapter 7

If you see a blinking question mark on the screen

The blinking question mark means that your Macintosh is unable to find usable system software on your hard disk.

Note: If you don’t see a blinking question mark, go to “If You See the Macintosh Desktop.”

1Press the Open/Close button of your CD-ROM drive to open the CD-ROM tray.

2Place the

facing up.

Macintosh Performa CD: Performa Software

in the tray with the disc label

Make sure the disc is lying flat in the tray.

3Push the tray in, or press the Open/Close button, to close the tray.

Your Macintosh recognizes the CD as a startup disk, and in a few seconds the desktop below appears.

Your screen may look slightly different from this one.

Now continue with the steps in “Reinstalling Your System Software” or “Reinstalling All Your Original Software,” later in this chapter.

Installing or Reinstalling Your Software

If you see the Macintosh desktop

1Press the Open/Close button of your CD-ROM drive to open the CD-ROM tray.

2Place the

facing up.

Macintosh Performa CD: Performa Software

in the tray with the disc label

Make sure the disc is lying flat in the tray.

3Push the tray in, or press the Open/Close button, to close the tray.

4Hold down the C key on your keyboard while you choose Restart from the Special menu.

Continue to hold down the C key until you see the “Welcome to Macintosh” message.

In a few seconds the Macintosh desktop with the Launcher appears.

Your screen may look slightly different from this one.

Now continue with the steps in “Reinstalling Your System Software” or “Reinstalling All Your Original Software.”

Chapter 7

Reinstalling your system software

Software can sometimes develop problems and may need to be replaced. Restore System Software is a program that reinstalls the system software that was on your computer when you purchased it.

Note: When you use the Restore System Software program, only system software (all the Apple programs that run the computer) is reinstalled. All other programs and documents remain on your hard disk.

Before you begin, you must start up your computer using the Macintosh Performa CD: Performa Software. For instructions, see the previous section, “Using the CD as Your Startup Device.”

1 Locate the Restore System Software icon in the Launcher window.

2Click the Restore System Software icon to open it.

In a moment you’ll see this screen:

Installing or Reinstalling Your Software

3Click the Continue button, or press the Return key on your keyboard.

Restoring begins. A status box appears and keeps you informed of progress during the restoring process, which takes several minutes.

4When you see a message that the software was restored successfully, click the Restart

button or press the Return key on your keyboard.

In a few moments, the Macintosh desktop with the Launcher appears on your screen:

Your screen may look slightly different from this one.

Chapter 7

5 Insert the

CD-ROM drive.

Macintosh Performa CD: Guided Tour

that came with your computer into the

The Macintosh Performa CD: Guided Tour reinstalls the software programs that you may have seen before when you first turned on your computer. (You should reinstall these in case you need to refer to them again.)

6Hold down the C key on your keyboard while you choose Restart from the Special menu.

Continue to hold down the C key until you see the “Welcome to Macintosh” message.

7 In the Launcher that appears on your screen, click the Guided Tour button.

8When the Restoring Performa Software screen appears, click the Continue button or

press the Return key on your keyboard.

9When you see a message that the software was restored successfully, click the Restart

button or press the Return key on your keyboard.

In a few moments, the Macintosh desktop with the Launcher appears on screen (just as in step 4). You have successfully restored Apple software to your hard disk.

If your computer starts up properly but a program is damaged or missing, you may want to run the Restore All Software program from the Macintosh Performa CD: Performa Software. See the instructions in the next section, “Reinstalling All Your Original Software.”

Reinstalling all your original software

If you want to restore the Macintosh Performa system software and application programs to the state they were in when you first purchased your computer, follow these instructions.

Note: If you have installed newer versions of programs that came with your computer, you may need to reinstall the newer versions after you use the Restore All Software program. All documents and programs that didn’t come with your computer (all the files that you have added to your hard disk, such as letters and reports) remain on your hard disk when you reinstall your other software using the Restore All Software program.

Before you begin, you must start up your computer using the Macintosh Performa CD: Performa Software. For instructions, see “Using the CD as Your Startup Device,” earlier in this chapter.

Installing or Reinstalling Your Software

To restore all the software that came with your computer:

1Click the Restore All Software icon in the Launcher window.

2In the dialog box that appears, click the Continue button, or press the Return key on

your keyboard.

Restoring begins. A status box appears and keeps you informed of progress during the restoring process, which takes several minutes.

3When you see a message that the software was restored successfully, click the Restart

button or press the Return key on your keyboard.

In a few moments, the Macintosh desktop with the Launcher will appear on your screen.

Your screen may look slightly different from this one.

Chapter 7

4 Insert the

CD-ROM drive.

Macintosh Performa CD: Guided Tour

that came with your computer into the

5Hold down the C key on your keyboard while you choose Restart from the Special menu.

Continue to hold down the C key until you see the “Welcome to Macintosh” message.

6 In the Launcher that appears on your screen, click the Guided Tour button.

7When the Restoring Performa Software screen appears, click the Continue button or

press the Return key on your keyboard.

8When you see a message that the software was restored successfully, click the Restart

button or press the Return key on your keyboard.

In a few moments, the Macintosh desktop with the Launcher appears on screen (just as in step 4). You have successfully restored all your original software to your hard disk.

If you still have problems

If you don’t see the Macintosh desktop on your screen, or if the Macintosh still does not start up properly, see the section “Repairing a Damaged Disk” in Chapter 6.

If you are able to repair the hard disk, try again to restore the information on your hard disk, following the instructions in the previous section, “Reinstalling All Your Original Software.”

If you are not able to repair the hard disk, call Apple for help. See the service support information that came with your computer.

Installing or Reinstalling Your Software

Apple Power Macintosh 5400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual