Aastra 9120 User Manual

9120 USER GUIDE
Introduction.................................................................................................. 1
Emergency service Feature........................................................................ 1
Unpacking your phone................................................................................ 1
Key Descriptions......................................................................................... 2
Basic Installation.......................................................................................... 4
Pre-installation information for the 9120 telephone..................................... 4
Special information...................................................................................... 5
Table of Contents
Making and Answering Calls ...................................................................... 8
Making a call............................................................................................... 8
Answering a Call......................................................................................... 8
Using the Hold Key......................................................................................8
Switching between two lines ...................................................................... 9
Using the Conference key........................................................................... 9
Extension in Use......................................................................................... 9
Making a Handsfree call.............................................................................. 9
Muting a Handsfree call ............................................................................ 10
Using the Redial List................................................................................. 10
Call Waiting ID........................................................................................... 11
Turning the display of Call Waiting ID on or off..........................................12
Changing the display language................................................................. 12
Setting the date and time.......................................................................... 13
Turning the ringer on and off..................................................................... 13
Setting the ring tone and ringer volume.................................................... 13
Changing the Prime Line........................................................................... 14
Clear Message Lamp................................................................................ 14
Directory ..................................................................................................... 15
Directory names........................................................................................ 15
Saving numbers and names to the Directory............................................ 15
Saving an active call into the Directory..................................................... 16
Saving a memory key entry to the Directory............................................. 16
Entering Names ........................................................................................ 16
Making a call from the Directory................................................................ 16
Finding items in the Directory.................................................................... 17
Editing in the Directory.............................................................................. 17
Deleting items from the Directory.............................................................. 17
Callers List.................................................................................................. 18
Using the Callers List................................................................................ 18
Setting up the Callers List......................................................................... 18
Finding an item in the Callers List............................................................. 19
Making a call from the Callers List............................................................ 19
Editing in the Callers List........................................................................... 19
Saving Callers List numbers to the Directory or a Memory key................ 20
Deleting from the Callers List.................................................................... 20
Memory keys .............................................................................................. 21
Saving numbers and names into memory keys........................................ 21
Saving from the display into memory keys................................................ 21
Saving an active call into a memory key................................................... 22
i
Saving numbers and names into shift memory keys.................................22
Labeling the memory keys ........................................................................22
Making calls from memory keys ............................................................... 23
Editing memory keys................................................................................. 23
Deleting memory keys...............................................................................23
Saving features in memory keys...............................................................23
Using feature keys.....................................................................................24
Saving a feature and light in memory keys................................................24
Using Feature Light keys...........................................................................25
Advanced Options......................................................................................26
Turning the Call timer on or off..................................................................26
Selecting the dial pad mode...................................................................... 26
Entering area codes..................................................................................26
The Secure Numbers Feature...................................................................27
Using a headset with your telephone........................................................28
Extension in use........................................................................................ 28
Display Icons and Messages.....................................................................29
The Callers List screen..............................................................................29
Knowing when you have a message.........................................................29
Icon in the Callers List............................................................................... 29
General display messages........................................................................ 30
Callers List display messages................................................................... 31
Learning about the lights........................................................................... 31
Set indicator light messages .....................................................................32
Line and Handsfree indicator light messages ...........................................32
Viewing multiple display and light messages............................................32
Troubleshooting.........................................................................................33
Table of Contents
ii
Introduction
Congratulations....
This guide contains information on the 9120.
The 9120 is an advanced two-line telephone, that offers the following features:
. on the purchase of your 9120 telephone.
Introduction
• Handsfree (speakerphone) with mute capa­bilities
• Headset compatible
• 100 name and number Callers List
• Personal Directory for 100 name and num­ber directory
• 14 speed dial positions for frequently called numbers or feature access codes
• Last number redial
Emergency Service Feature
The Model 9120 will provide basic telephone service during a power failure. How­ever, only the dial pad, ringer and handset will function. If on a handset call when a power failure occurs, the Model 9120 will keep the call. Handsfree calls will not be re­established during a power interruption.
Unpacking your phone
Along with this user guide the following items are included with your telephone.
Handset cord
Telephone Memory key card
and plastic lens
Telephone stand Regulatory sheetPower adaptor
The power adaptor is 16 VAC, 250mA - please see the regulatory sheet for safety instructions regarding the power adaptor and operation of the telephone.
Telephone line cord
Handset
Number card and plastic lens
1
Key Descriptions
Set Indicator Light
Options Key
Backlit Display
Navigational Keys
Handset
Introduction
O
ptions
Callers
Callers
Flash
Redial
Dial
Conference
Line 2
Line 1
Mute
Shift
Directory
Save
Delete
Volume Bar
Dial Pad
Line1 & Line2 Keys
14 Memory Keys
Headset Jack
Keys Key Description
Set Indicator Light
14 Programma­ble Keys
Internal Head­set Jack
Flashes when the telephone rings, or when a call is on hold; lights up when a message is waiting or when a feature or extension is in use. See
Set indicator light messages
on page 31 for more information.
Stores a name and number or feature for easy access.
Allows you to plug a headset with a standard 2.5mm jack. See
headset with your telephone
on page 28.
Using a
2
Keys Key Description
I
J
Introduction
K
L
H
S
N
O
R
P
G F
E
A
B
C
D
Y
M
Access a list of 11 basic options to customize the features of your tele­phone.
Stores up to 100 names and phone numbers (stored in alphabetical order). See
Use to store numbers and names in Directory, in memory keys and to save Option feature settings.
Removes individual entries in the Directory, or Callers List. Erases memory key information.
Use to access the seven two-touch memory positions.
VW
Options List and the Redial List. When you are editing entries on the display, T you to view multiple messages on the telephone display or adds a space between characters.
Ends an active call. Goodbye exits an open list, such as the Directory Options or Callers List. It will not hang up a call that is on hold.
Places calls on or off hold. See information.
Sets the ringer volume when the telephone is idle; sets the handset and speaker volume while on call. See
ume
Activates the speaker and microphone so you can listen and talk without using the handset; also mutes the microphone so that your caller cannot hear you (the light indicator will ßash when the microphone is muted) .
Select either line key to answer ringing calls (line indicator light will ßash for ringing calls). Press either line key to place outgoing calls.
Joins the calls on the two lines together. See page 9 for more information.
Access a list of the last 100 calls received. The list begins with the new­est call and ends with the oldest. The oldest call is automically deleted to make room for the new calls when the list becomes full. See
on page 18 for more information
List
Use with the network features such as Call Waiting and Three Way Call­ing (ßash is also referred to as link).
Displays the last ten phone numbers dialed out on the telephone. See
Using the Redial List
Dials the displayed telephone number, automatically activates the handsfree mode if the handset is not picked up.
To indicate G
Memory keys store numbers, names and features. See page 21.
Directory
allows you to move up or down in the Directory, Callers List,
allows you to backspace and erase characters and U
on page 13 for more information.
on page 15 for more information.
Using the Hold Key
Setting the ring tone and ringer vol-
on page 10 for more information.
or F
in this user guide.
on page 8 for more
Using the Conference key
allows
Callers
Memory keys
on
on
3
Basic Installation
Pre-installation information for the 9120 telephone
The 9120 telephone is a two-line telephone. Before you begin installing it, you need to know how the telephone lines are connected to the phone jacks at your home or ofÞce.
When two telephone lines are installed on the same phone jack, one tele­phone cord is required to connect both lines to your 9120 telephone.
When two telephone lines are installed on separate phone jacks, two tele­phone cords are required to connect both lines to your 9120 telephone. A second telephone cord will be required to connect both lines to your 9120 telephone.
If you want to combine two telephone lines onto one phone jack, contact your telephone company.
1. Connect the Handset 2.Connect the Cords
Attach one end of the coiled handset cord to the handset and the other end to the handset port phone.
Route the handset cord along the groove leading off the side of the telephone as shown in the illustration.
j on the back of the tele-
Plug one end of the telephone cord into 1
l on the back of the telephone and the
other end to the phone jack.
Connect the small end of the power adaptor to the telephone, and plug the other end into an electrical outlet.
k port on the back of the
Basic Installation
1
3. Attach the Stand for Desk Mount
If you plan to mount the telephone on the wall, you do not need to attach the stand.
Lower the stand as shown below into the slots on the back of the telephone.
Slide the stand in the direction shown below until it clicks into the locked position.
4
Basic Installation
Jan 1 12:00
PM
Jan 1 12:00
PM
Check line cord
Line 2
Special information
You must conÞrm if the two telephone lines are installed on the same phone jack, or on two separate phone jacks.
Read your 9120 telephone display. If it prompts you to select a language, follow the directions on the telephone display to choose your language of choice.
When both lines are installed on the same phone jack, the telephone display shows the time and date.
When only one line is installed on a phone jack, the tele­phone display shows a Check line cord message.
4. Connect the second telephone cord 5. Connect optional equipment to the telephone
You must use the second telephone cord that was provided with your 9120 tele­phone to complete installation step 4.
Plug one end of the telephone cord into 2
l on the back of the telephone and
the other end to the phone jack.
Both telephone lines on the 9120 telephone must be connected to 1
l on the back of
the telephone to connect a fax or modem peripheral. Plug one end of the telephone cord into 2
l on the back of the telephone
and the other end to a fax machine or modem.
5
2
2
6. Attach the cords to the telephone stand 7. Mount the telephone on the wall
Basic Installation
Route the cords along the groove on the telephone stand as shown in the illustra­tion.
It is recommended that you use a wall­mounting plate which is available through your telephone company or a local retailer. You will Þnd it easier to wall-mount the telephone if you pur­chase one or two short 20 cm (8”) tele­phone cords and use them in place of the long telephone cord(s).
Coil the telephone cord(s) into the space provided on the back of the telephone. Line up the keys on the wall mounting plate with the key holes on the back of the telephone. Place the telephone onto the wall mounting plate, and then push down to secure the telephone into place.
8. Insert the number card on your telephone
Write your telephone number on the number card.
Place the number card into the slot underneath the handset cra­dle on the on the telephone.
Gently bend the clear plastic lens and place it on top of the number card in the slot.
9. Insert the Memory key card on your telephone
This card contains the feature names for the dedi­cated keys and label identiÞcation spaces for the eight programmable memory keys.
Place the card into the memory key card slot on the telephone.
Gently bend the clear plastic lens and place it on top of the memory key card in the slot.
For more information on programming memory keys, refer to
Memory keys on page 21
6
Basic Installation
To avoid potential electrical shock hazard to personnel or damage
to the telephone, use onl and installation procedures. SpeciÞcally, use only 4 conductor modular teledapt plug/cords with this product, and an AC trans­former that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows: For North American Markets AC voltage 110-120V , Input: 120VAC, 60Hz, 10W and Output: 16V AC, 250mA. Substitution of non-approved equipment will void the Aastra Telecom Inc., warranty. For more information about installation and safety concerns, call 1-800-574-1611.
y the manufacturer-supplied equipment
7
Making and Answering Calls
Making a call
With your telephone you can make and answer calls using your handset or Pfor speakerphone capabilities. A headset attachment can also be used with your tele­phone, refer to page 28 . You can use the 9120 to simply make a regular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to make a regular or predialed call.
To make a regular call: To make a predialed call:
1. Lift the handset or press either
P or Y.
2. Enter the number using the dial pad.
Note: If you have turned on the live dial pad option, you will not have to lift the
handset or press any buttons after entering the number. Refer to Selecting the dial pad mode
When you use P, D or lift the handset rather than using a line key to make a call, the prime line is automatically selected. The default prime line is Line 1. If you want to change the prime line to Line 2, see Changing the Prime Line on page 14.
on page 26.
Answering a Call
To answer a call:
1. Lift the handset, press P
When you subscribe to the Caller ID service from your telephone company, Caller ID information is sent from the telephone company to your 9120 telephone between the Þrst and second ring. Therefore, if you want the telephone number of the incoming call to appear on the display and in the Callers List, you must wait until the informa­tion appears on the display before answering the telephone.
If you lift the handset or press P when both lines are ringing, the line that was ringing Þrst is automatically answered.
or press the key for the line you want to answer .
1. Enter the number using the dial pad.
2. Lift the handset or press either
P,D or Y .
Making and Answering Calls
Using the Hold Key
To put a call on hold and take a call off hold:
1. Make or answer a call.
2. Press O. Line 1 held
cator light ßashes. Note: You won’t lose the call if you hang up the handset.
3. To retrieve the call, press O,P or Y. If you don’t retrieve the call
within 15 minutes, the call is automatically dropped.
Note: The 9120 automatically releases a call on hold when a person on an extension
telephone on the same line picks up the call. If you don’t hang up the handset after you have put a call on hold and that call is picked up by someone at
or Line 2 held appears on the display and the line indi-
8
another extension, the call is taken off hold but remains connected to your tele­phone. If this happens, any background noise from your area will be heard by the caller and the person at the other extension.
Switching between two lines
To put a call on hold and make or answer a second call:
1. Make or answer a call on one line.
2. To make or answer a second call on the other line, press the second line key. This
automatically puts the original line on hold.
3. To hold one line automatically and speak on the other, press the line keys alter-
nately.
4. To end a call which is not on hold, press Nor hang up.
Using the Conference key
Making and Answering Calls
To join two calls in a Conference:
1. Make or answer a call on one of the lines.
2. Press Oto place the Þrst call on hold.
3. Make or answer a call on the second line.
4. Once you have callers on both lines, press E.
Note: You can speak privately with one particular caller by pressing that caller’s line
key. This automatically puts the other caller on hold. You can re-establish the conference by pressing E.
Extension in Use
When you are on a call and someone on an extension telephone picks up the handset, the set indicator light comes on if the person on the extension is using your line. The light remains on and the message Extension in use appears until the person at the other extension hangs up.
When another extension is using a line, the line indicator light for that line (located beside the line key) is illuminated. Line indicator lights let you know if a line is avail­able for you to use. Also see
Extension in Use on page 28.
Making a Handsfree call
You don’t have to use the handset to use your telephone. Instead, you can use Hands­free mode to place a call, or you can switch to Handsfree mode while a call is in progress.
To dial without picking up the handset: To switch to a Handsfree call:
1. Press P or Y.
2. Enter the number using the dial pad.
3. When the call is over, press N.
9
1. Lift the handset.
2. Dial a number using the dial pad.
4.3. When the call is answered, press
P .
To dial without picking up the handset: To switch to a Handsfree call:
4. Hang up the handset.
5. When the call is over, press N.
Muting a Handsfree call
You can turn off the microphone so that the caller can’t hear you but you can still hear the caller. Muting a call only works when you are in Handsfree mode.
To mute a handsfree call:
1. Press P.
2. Without lifting the handset, make a call.
3. To turn off the microphone, press P. You can hear your caller but your caller cannot hear you. The light beside P ßashes. The display shows Microphone muted.
4. To speak to your caller, press P again. Each time you press P, you turn the microphone on or off.
5. When the call is over, press N.
To mute headset call:
1. Press P.
2. Without lifting the handset, make a call.
3. To turn off the microphone, press P. You can hear your caller but your caller cannot hear you. The display shows Microphone muted.
4. To speak to your caller, press P again. Each time you press P, you turn the microphone on or off.
5. When the call is over, press N.
Making and Answering Calls
Using the Redial List
The Redial List stores the last ten numbers you dialed. When you press C the last number you called appears on the screen. If you are off hook and press C, the telephone will automatically dial the last number called.
You can scroll through the list to view the other numbers.
To make a call from the Redial List:
1. Press C. The display shows the last number you dialed.
2. Use V or W to scroll through the list to view the other numbers.
3. When the number is displayed, lift the handset or press either D, P or Y.
10
There may be times when you want to delete the contents of the Redial List. For exam­ple, if you have dialed a personal number such as a password or your calling card number, you may not want it to appear in the list where anyone can see it.
To delete the Redial List:
1. Press C.
2. Press L twice. The entire Redial List is deleted.
Note: You cannot delete individual entries in the Redial List.
Call Waiting ID
The 9120 is capable of displaying Caller ID information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Wait­ing tone, the Call Waiting information is displayed as shown below.
Incoming caller's information
Making and Answering Calls
(Caller One) is displayed.
CALLER ONE
CALLER ONE
555-1234
555-1234
When you hear the Call Waiting tone, Caller Two's information is displayed.
CALLER TWO
CALLER ONE
555-5678
555-1234
If you decide you want to speak to the new caller, simply press B. Your Þrst call will not be disconnected. You may switch between callers as often as you like by press­ing B. When you press B and see a caller’s IdentiÞcation information but only hear a dial tone, it means that the caller has hung up. Your second call will be stored in the Callers List even if it is not answered. For more information about stored calls, see
Callers List on page 18.
Note: The Call Waiting ID display option must be enabled in order to see the Call
Waiting ID information on the display.
You must subscribe to your telephone company for the Call Waiting with Calling ID service.
11
Turning the display of Call Waiting ID on or off
You can choose whether or not Call Waiting ID is displayed on your telephone for Line 1 and Line 2 .
To turn Call Waiting on or off:
1. Press I.
2. Press 11 or use V or W to scroll to Setup Option 11.
3. Press
4. Press Y.
5. Press
6. Press N.
7. Repeat these steps for the other telephone line.
to enter Call Waiting ID.
to turn the Call Waiting ID feature on or press £ to turn the feature off.
Note: Turning the display of Call Waiting ID on or off does not turn the feature itself
on or off. When the Call Waiting display is turned off, you will still hear the Call Waiting tone when a Call Waiting call comes in, but the identiÞcation informa­tion for the Call Waiting caller will not appear on your display screen. Contact your local telephone company to subscribe or unsubscribe to Caller ID or Call Waiting ID services.
Changing the display language
For changing business requirements, you may wish to change the language of your display messages and prompts. There are three language choices available for your telephone (English, French and Spanish).
Making and Answering Calls
To change the display language:
1. Press I.
2. Press 0 1 or use
3. Press * to enter Language choice.
4. Use
5. Press to select the displayed language.
6. Press N.
V to scroll to the desired language.
V to scroll to Option 01.
Setting the date and time
If you subscribe to the Caller ID service from your telephone company, the date and time are set automatically after you receive your Þrst incoming call. If you do not sub­scribe, you must set the date and time manually.
To set the date and time:
1. Press I.
2. Press 0 9 or use V or W to scroll to Option 09.
3. Press * to enter the time/date.
4. Follow the instructions on the display.
5. Press N.
12
To resume the automatic date and time setting (if the date and time has been set man­ually), disconnect the power supply, then re-connect it. After your Þrst incoming call, the date and time are automatically set if you subscribe to the Caller ID service from your telephone company.
Turning the ringer on and off
To turn the ringer on: To turn the ringer off:
1. Press R. 1. Press R .
2. Press Y.2.Press Y.
3. Press the right side of R . Con-
tinue pressing the right hand side until you reach the desired ring volume.
3. Press the left side of R. Con-
tinue pressing the left hand side until the ringer is off.
Note: Do not lift the handset while you are turning the ringer on or off.
Making and Answering Calls
Setting the ring tone and ringer volume
You can choose one of four different ring tones and set the ringer volume for each line.
To set the ring tone and volume:
1. Make sure that the ringer is turned on.
2. Press I.
3. Press
4. Press
5. Select a Y .
6. Press
7. Press K to end only when you are satisÞed with ring tone and ringer volume.
8. If required, repeat these instructions for the other line.
9. Press N.
04 or use V or W To scroll to Option 04.
* to enter Select ring tone.
Vand follow the instructions on the display.
When picking the ring tone, press R to adjust the volume.
Controlling the ringer volume
While the telephone is ringing on one line, you can press the left or right side of the volume bar R to adjust the ringer volume for that line.
Controlling the handset volume
While you are on the telephone, you can press the left or right side of the volume bar R to adjust the handset volume. The handset volume returns to normal after you have completed your call.
Controlling the speaker volume
While you are listening through the speaker, you can press the left or right side of the volume bar volume you last selected until the next time you change it.
R to adjust the speaker volume. The speaker volume remains at the
13
Changing the Prime Line
The prime line is the line that is automatically selected when you lift the handset or press or P or D. The default setting for prime line is Line 1. You can select either line as your prime line.
To change the prime line:
1. Press I.
2. Press
3. Press * to change the prime line. Pressing * allows you to toggle between the
4. Press N.
10 or use V or W to scroll to option 10.
two lines.
Clear Message Lamp
There may be times when Message Waiting appears on the display when there are no more Voice Mail messages. You can turn the display message off using the Clear Mes­sage Waiting feature.
To clear message waiting:
1. Press I.
2. Press
3. Press
4. Select Y.
5. If required, repeat these instructions for the other line.
0 2 or use V or W to scroll to Option 02. * to enter Clear msg. lamp.
Making and Answering Calls
Note: This only applies when you subscribe to Voice Mail services from your tele­phone company.
14
Directory
The 9120 telephone directory can store the names and telephone numbers of your business associates, clients, contacts, friends and relatives.
Directory names
Directory
There is a maximum of 100 entries in your Directory. Names are sorted alphabetically starting with their Þrst character. If you want your Directory sorted by the last name, enter the last name Þrst. If you do not enter a name, the Directory record is sorted by telephone number. The Directory records with only a telephone number are numeri­cally sorted at the beginning of the Directory.
Saving numbers and names to the Directory
To save a new number and name: To save from the display:
1. Press K.
2. Press J.
3. Enter the number using the dial pad. You can enter a maximum of 24 digits. Note: If you require a pause (for example, between a telephone num­ber and an access code), press O where you want the pause.
4. Press K. Only the number is stored at this point.
5. Use the dialpad to enter a name. (See
Entering Names on page 16.)
6. Press K.
7. Press N.
1. Ensure that a number is on the dis­play.(For example, access the Redial List or the Callers List).
2. Press K.
3. Press J. If the name is dis­played with the number, both are now saved in the Directory.
4. If no name is displayed, you are prompted to enter one. If you do not want a name, go to step 5. To enter a name, use the dial pad. (See
Entering Names on page 16.)
5. Press K.
15
Saving an active call into the Directory
To save an active call:
1. Answer or make a call.
2. Press K.
3. Press J. If the name was displayed with the number, both are now saved
in the Directory.
4. If no name is displayed, you are prompted to enter one. If you do not want to enter a name, go to step 5. To enter a name, use the dial pad.
5. Press K.
6. Press N.
Saving a memory key entry to the Directory
To save a memory key entry into the Directory:
1. Press the desired memory key. Ensure the live dial pad option is turned off.
2. Press K.
3. Press J. If the name was displayed with the number, both are now saved in the Directory. If no name was displayed, only the number is saved to the directory.
Entering Names
You can program names to correspond with numbers you have entered into the Direc­tory or a memory key. The following paragraphs explain how to enter letters using the dial pad. Before you can use the dial pad to enter names, you must Þrst save or edit a number in the Directory or memory key. To program a name, Þnd the dial pad key that has the Þrst character of the name. Keep watching the display as you press the key until that character appears on the display. Press a different dial pad key for the next character. If the next character is on the same key, press U to move to the next space or wait a few seconds and it will automatically advance to the next space. To insert a space, press U. To backspace and erase a mis­take, press T and L. For example, to enter the name
‡ ‡ ‡, ° °, U, °, › ›.
If you wish to change a digit or letter after you have entered it, press T to erase it .
, - . 1 ¤ A B C 2 D E F 3 G H I 4 J K L 5 M N O 6 P Q R S 7 ° T U V 8 · W X Y Z
* 0 £ #
RUTH press these keys:
Directory
Making a call from the Directory
To make a call from the Directory:
1. Press J.
2. Press V or W or use the dial pad to Þnd the item you want to dial out.
3. Lift the handset or press either P, D or Y.
4. To end the call, press N or hang up.
Note: To leave the Directory at any time, press J or N.
16
Finding items in the Directory
To find items in the Directory:
1. To see the Directory List heading, press J.
2. Use the W and V to look at each individual directory entry one at a time.
Directory
3. To leave the Directory at any time, press J or N.
Editing in the Directory
To edit a number and/or name in the Directory:
1. Press J.
2. Press V or W to Þnd the item you want to edit.
3. To begin editing, press T.
4. If you do not want to change the number, go to step 5. To backspace and erase
digits, press T . To add digits, use the dial pad.
5. Press K.
6. If you do not want to change the name, go to step 7. To change or add to the
name, use T and the dial pad. (See Note: If you edit the wrong item or want to quit without saving changes, press J or N.
7. Press K .
8. Press N.
Entering Names on page 16.)
Deleting items from the Directory
To delete individual items:
1. Press J.
2. Press VWto Þnd the item you want to delete.
3. Press L twice. You are still in the Directory.
4. Press N or J to exit the Directory at any time.
To delete all items:
1. Press
2. Press L.
3. Press Lagain to conÞrm deletion of the entire Directory.
4. Press N.
17
J.
Callers List
Using the Callers List
The 9120 telephone stores up to 100 calls in the Callers List. Your telephone logs the number (and name if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. See
Callers List display
messages on page 31 for a description of the display messages.
If the telephone number of the incoming call matches a number that you have pro­grammed with a name in a memory key or the Directory, the Callers List shows the name you have saved in the memory key or Directory, and the number.
You can choose to record all of your incoming calls, only unanswered calls, or no calls in the Callers List. Setting the Callers List to record no calls turns the Callers List off.
Setting up the Callers List
The Callers List records up to 100 incoming calls. You can program the telephone to record unanswered calls, all incoming calls, or no calls.
To set up the Callers List:
1. Press I.
2. Press
3. Press
4. Press Y.
5. Press V to view the Unanswered, All calls, or No calls options.
6. There is a beside the option that is currently selected. To change to a different
7. Repeat these steps for the other telephone line.
8. Press N.
0 8 or use V or W to scroll to Option 08. * to enter the Callers log.
option, press V this option.
until you see the option you want to select. Press * to select
Callers List
The Callers List is split by line, to allow you to view the Callers List for each line sepa­rately. The Callers List for one line can exceed 50 calls, as long as the list for the other line has less than 50 calls. The total number of calls in the two Callers Lists cannot exceed 100.
You must subscribe to your telephone company for the Caller ID service.
18
Finding an item in the Callers List
To find items in the Callers List:
1. To see the Callers List heading, press A.
2. Press Y .
Callers List
3. Press V to view other caller records one at a time starting from the second
most recent caller. To view from the oldest caller record to the most recent press W. The screen may display oldest call record.
4. To leave the Callers List at any time, press A or N.
Note: If you’re on a call while viewing the Callers List, pressing Nwill not drop the call.
END OF LIST but continue to press W to see the
Making a call from the Callers List
To dial a number in the Callers List:
1. Press A. The display shows the most recent caller record.
2. Press Y.
3. Find the caller record you wish to dial to.
4. Lift the handset or press either P, D, or Y.
5. To end the call, press Nor hang up.
If you call a number from the Callers List and you don’t get connected, you may have to edit the number (for example, the number may be long distance and you may have to add “1”).
Editing in the Callers List
To edit a number in the Callers List:
1. Press A
2. Press Y.
3. Find the item you want to edit.
4. Press any key on the dial pad to begin editing. This may be required if you have
tried to dial the number and there is no connection.
5. To add digits, use the dial pad. To erase one digit to the right of the cursor, press
U. To erase one digit to the left of the cursor, press T. Caution: The Callers List does not save changes. If you plan to call the number again, save it to the Directory or a memory key.
6. To dial the edited number, lift the handset or press either P, D, or
Y.
19
.
To have the Callers List show local numbers without the area code and internal num­bers as extensions, see
To dial back a long distance number in the Callers List:
1. Press A
2. Select a Line key. Use V or W to Þnd the item you want to edit.
3. Using the dial pad, press
4. To dial the edited number, lift the handset or press either P, D or Y.
5. If you want to save the number to the directory, press K.
Entering area codes on page 26.
.
and the area code if necessary.
Saving Callers List numbers to the Directory or a Memory key
To copy a number from the Callers List to the Directory or to a memory key:
1. Press A.
2. Press Y.
3. Find the item you want to copy.
4. Press K.
5. Press J or the memory key where you want to store the number.
6. If no name is displayed, you are prompted to enter one. To enter a name, use the dial pad. (See step 7.
7. Press K.
8. To leave the Callers List at any time, press A or N.
Entering Names on page 16.) If you don’t want a name, go to
Callers List
Deleting from the Callers List
To delete a number in the Callers List: To delete all numbers in the Callers List:
1. Press A.
2. Find the item you want to delete.
3. Press L twice.
You are still in the Callers List.
4. To leave the Callers List at any time,
press A or N.
1. Press A.
2. Press Y.
3. Press Ltwice while the Callers
header is showing to delete the entire list.
20
Memory keys
Saving numbers and names into memory keys
You can save up to 14 speed dial numbers and names of your customers, business associates, or anyone you call frequently in 9120’s seven memory keys. You can store more numbers and names in the Directory. See the information.
Memory keys
To save or edit a number and name in a memory key:
1. For a one touch memory key, press any of the seven lower memory keys. The
screen will show EMPTY or whatever name and number have already been pro­grammed into the memory key. For a two touch memory key, press the H (display will show SHIFT) and then one of the memory keys.
2. Press K. Display indicates ENTER NUMBER.
3. Enter the number using the dialpad. You can enter up to 16 digits. To add a
pause to a number, press O. To add Flash to a number, press B.
4. Press K. Display indicates ENTER NAME. If you do not wish to add a name for
the Memory key, go to the next step. To add a name, use the dialpad. See page 14, Entering Names.
5. Press K. The display shows SAVED: MEMORY KEY.
Note: You can also program a memory key by copying a caller record in the Callers
List. See page 16, To copy from the Callers List.
Saving from the display into memory keys
Directory on page 15 for more
To save from the display:
1. Ensure that a number is on the display. (For example, access the Redial List or
Callers List.)
2. Press K.
3. Press the desired memory key. If the name was displayed with the number, both
are now saved in the memory key and you’re Þnished.
4. If no name is displayed, you are prompted to enter one. If you don’t want a name,
go to step 5. To enter a name, use the dial pad. (See
5. Press K.
Entering Names on page 16.)
Saving an active call into a memory key
To save an active call:
1. Answer or make a call.
2. Press K.
3. Press the desired memory key. If the name was displayed with the number, both
are now saved in the memory key. Note: Do not press Nor else you will hang up on your caller.
21
Saving numbers and names into shift memory keys
Use to access the seven memory position.
To save a number and name to a shift memory key:
1. Press K.
2. Press the memory key, in this case press shift then the memory key .
3. Enter the number using the dial pad. You can enter a maximum of 24 digits.
Note: If you require a pause (for example, between a telephone number and an access code), press O where you want the pause.
4. Press K.
5. To skip the name, go to step 6. To enter a name, use the dial pad.
Entering Names on page 16.)
(See
6. Press K.
7. Label the memory key.
Labeling the memory keys
Your Memory key card has label identiÞcation spaces (shaded in grey) for each of the seven programmable memory keys. Write the name of the person or feature on these spaces when you program a memory key.
Memory keys
Call Fwd
Clinic
Shift
Delete
Save
O
Directory
p
tio
n
s
22
Making calls from memory keys
To call from a memory key: To predial from a memory key:
1. Lift the handset or press P or Y
2. Press the memory key with the num­ber you want to dial out.
or D.
1. Press the memory key with the num­ber you want to dial out.
2. Lift the handset or press either D, H, or Y.
Memory keys
Note: If the Live dial pad option is turned on, you do not have to lift the handset or
press any other button. Pressing the memory key will automatically dial the number and put the telephone in Handsfree mode.
Editing memory keys
To edit a memory key:
1. To see its contents, press the memory key.
2. Press T.
3. If you don’t want to change the number, go to step 4. To backspace and erase
digits, press T. To add digits, use the dial pad.
4. Press K.
5. If you don’t want to change the name, go to step 6. To add letters, use the dial pad. (See
6. Press K.
Note: The Live dial pad option must be turned off to edit memory keys.
Entering Names on page 16.) To erase letters, press T.
Deleting memory keys
To delete a memory key:
1. To see its contents, press the memory key.
2. To erase, press Ltwice.
Note: The Live dial pad option must be turned off to edit memory keys.
Saving features in memory keys
For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding and Call Return. Some features require an On and Off code in two separate keys, while other features are stored on only one key. The following procedures show you how to save both an On and Off code.
To save a Feature On code: To save a Feature Off code:
1. Press K. 1. Press K.
2. Press the memory key where you want to save the number.
You must subscribe to your telephone company for Custom Calling Features.
23
2. Press the memory key where you want to save the number.
To save a Feature On code: To save a Feature Off code:
3. Enter the telephone company fea­ture code for turning the feature on.
Read the display to conÞrm the number. Read the display to conÞrm the number.
4. Press K. 4. Press K.
5. Enter the feature name using the dial pad. (See page 16.)
6. Press K. 6. Press K.
7. Label the memory key. 7. Label the memory key.
Note: Contact your telephone company for the appropriate feature codes.
Entering Names on
3. Enter the telephone company fea-
ture code for turning the feature off.
5. Enter the feature name using the dial
pad. (See Entering Names on
page 16.)
Using feature keys
When a memory key is programmed with a feature code, you can use the memory key to activate or deactivate the feature.
To turn a feature on or off:
1. Press the memory key where you stored the desired feature. The display shows the feature name and code.
2. Lift the handset or press either D, P or Y. The feature code is dialed out, which turns the feature on or off.
The active feature applies only to the line you selected or to the prime line if you did not press a line key. For example, if you want to forward all incoming calls, you must turn the feature on for each line.
Note: If the Live dial pad option is turned on, you do not have to lift the handset or
press any other button. Pressing the memory key will automatically dial the feature code and put the telephone in Handsfree mode.
Memory keys
Saving a feature and light in memory keys
You can make the set indicator light come on when you turn a feature on and go off when you turn that same feature off. You can only do this with one feature, and the feature must have separate On and Off codes (such as Call Forwarding).
For example, you may want the light to remind you that you have turned Call For­warding on. To do this, use one key to turn the indicator light on when you activate the feature. Use the second key to turn the indicator light off when you deactivate that same feature. The following procedure shows you how to program a FeatureLight On and Off key.
To save a FeatureLight On key: To save a FeatureLight Off key:
1. Press K. 1. Press K.
2. Do NOT select a memory key yet. To program the light on, press
3. Press the desired memory key. 3. Press the desired memory key.
⁄.
2. Do NOT select a memory key yet. To program the light off, press .
24
To save a FeatureLight On key: To save a FeatureLight Off key:
4. Enter the telephone company fea­ture code for turning the feature on.
4. Enter the telephone company fea-
ture code for turning the feature off.
Read the display to conÞrm the number. Read the display to conÞrm the number.
5. Press K. 5. Press K.
6. Label the memory key. 6. Label the memory key.
Memory keys
Note: Contact your telephone company for the appropriate feature codes.
Using Feature Light keys
To turn a feature and light on or off:
1. Press the memory key where you stored the FeatureLight. The display shows
2. Lift the handset or press either D,P or Y.The feature and light turn on or off. (When the feature and light are on and you’re not using the telephone, the display shows Feature ON and the line that it applies to as a reminder.)
Note: If the Live dial pad option is turned on, you do not have to lift the handset or
press any other button. Pressing the memory key will automatically dial the feature code and put the telephone in Handsfree mode.
FeatureLight ON or FeatureLight OFF.
25
Advanced Options
Turning the Call timer on or off
You can program the call timer to always appear on the 3rd line of the telephone dis­play instead of the date and time when you are on an active call.
To turn the Call timer on or off:
1. Press I.
2. Press
3. Press
4. Press N.
Note: This feature is not available when using the conference option.
Selecting the dial pad mode
When you select the dial pad mode, you are turning the Live dial pad option on or off. With Live dial pad on, the telephone chooses the prime line and automatically dials out and turns on Handsfree as soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone is in predial mode. This means after you dial the telephone number you must lift the handset or press either D, Y, or P before the telephone number is dialed.
To select the dial pad mode:
1. Press I.
2. Press
3. Press
4. Press N.
0 3 or use V to scroll to option 03. * to turn the Call Timer on or off. Pressing * allows you to toggle from
on to off.
0 6 or use V or W to scroll to Option 06. * to change the dialpad mode from on to off. Pressing * allows you to
toggle from on to off.
Advanced Options
Entering area codes
When you enter an area code or preÞx using this feature, your 9120 telephone will remove that code or preÞx from incoming numbers. For example, if you enter your area code into this option, all calls in your area code will appear in the Callers List with the area code stripped off (the area code will appear in brackets after the num­ber). This may make it easier to identify local calls. You can enter three separate area codes or preÞxes, each up to seven digits long.
To enter area codes and prefixes:
1. Press I.
2. Press
3. Press
4. Enter the Area code or preÞx using the dialpad and press K . Repeat this step
0 5 or use V or W to scroll to Option 05. * to enter Area codes.
for each area code or preÞx you want to enter.
26
To delete or edit an area code or prefix:
1. Press I.
2. Press
3. Press
4. Press K until you see the number you want to change or delete.
5. Press T to backspace and delete, or change the area code or preÞx.
6. Press K.
7. Press N.
Advanced Options
0 5 or use V or W to scroll to Option 05. * to enter Area codes.
The Secure Numbers Feature
The 9120 telephone is equipped with a Secure Numbers feature to keep selected num­bers private when you dial. When you have entered a secure number using this option, your telephone does not display or store the digits that you dial after that secure number. Instead, the numbers that follow the secure number are replaced with the * symbol on the display. You can secure up to three 12-digit numbers.
For example, Joe enters 291-9000 as a secure number through the Set Options list. His Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials 291-9000 1234 5678. Because the Voice Mail number and password follow the secure number, the display shows 291-9000 **** ****, and Joe’s password is not displayed or stored in the Redial List. For more information on the Redial List, refer to
Redial List on page 10.
To enter a Secure number:
1. Press I.
2. Press
3. Press
4. Using the dialpad, enter the secure number.
5. Press K to end.
6. Repeat steps 6 and 7 for each secure number you want to enter.
7. Press N.
0 7 or use V or W to scroll to Option 07. * to enter the Secure number.
Using the
To delete or edit a Secure number:
1. Press I.
2. Press
3. Press
4. Press K until you Þnd the number you want to change or delete.
5. Press T to backspace and simply delete the secure number, or delete the secure
6. Press K.
7. Press N.
0 7 or use V or W to scroll to Option 07. * to enter the Secure number.
number and use the dialpad to enter the changed number.
27
Using a headset with your telephone
The built in standard 2.5 mm jack allows you to use a headset with this telephone.
Using Headset
The headset jack automatically detects the headset when it is plugged in. This will allow all handsfree functionality to be enabled through the headset.
You can mute a call when on the headset, see To Mute a headset call on page 13. Note: When the headset mode is enabled, the handset must remain in the cradle.
Extension in use
When you lift the handset or press P, the 9120 telephone automatically selects the prime line. If your prime line is Line 2 and the peripheral device (e.g. fax machine) is using that line, the line is not selected and the message on the Þrst line of the display and display. If you press G, you access Line 1 and can make a call. If you press F, you will access Line 2 and may interrupt the call to the peripheral.
Press line key appears on the second line of the
Extension in use appears
Advanced Options
28
Display Icons and Messages
The Model 9120 telephone has a three-line display that uses both icons and text mes­sages to supply call information.
The Callers List screen
A sample Callers List screen is shown below.
May also read:
Private name Unknown name
May also read:
Private number Unknown number
The area code 403 has
been stripped off
The caller called
three times
The number in the list
01 L.E. Steele
The call was answered
555-1440 (403)
AUG 13 12:45PM 3X
Display Icons and Messages
Call has been
returned
New call
Time and date of call
Knowing when you have a message
9120 set indicator light lets you know that your Voice Mail system has a message for you. The set indicator light ßashes slowly and the display shows
Message Waiting or Message Waiting Line x Line 1 Line 2
after your Voice Mail has received a call. Contact your local telephone company to Þnd out how you can subscribe to Voice Mail services.
Icons in the Callers List
Voice message waiting
Phone is not in use
Phone is in use
Incoming call
Incoming call waiting
call
This service may have a different name in your area. Contact your telephone company for information.
29
General display messages
Message What it means
Check line cord
Directory empty Use SAVE to add
Directory full No changes made
Extension in use
Feature ON
Key is locked
Make calls first or Make second call
Message Waiting Line x
Press Conference
Press line key
Private number or Private name
Redial list is empty
Ringer is OFF Line x
Unknown name or Unknown number
>…xxxxxxxxxxxxxxx …xxxxxxxxxxxxxxxx
XX New Callers
If there is no dial tone, make sure the line cord and hand­set cord are attached securely.
The Directory remains empty until you add numbers and names to it.
The Directory has a 100 entry limit. If you want to add an item, delete an item you no longer use.
An extension telephone is using the same line that you want to use. Select the other line instead. Or, someone is trying to use the same line on an extension telephone.
The FeatureLight On key has been pressed and the code dialed out. To turn off the feature and the light, press the FeatureLight Off key and lift the handset or press either P,D, or Y.
The memory key is factory-programmed and cannot be erased or reprogrammed. Program a different memory key.
You must make two calls before you press E.
Your Voice Mail service has received a call for you. To subscribe to Voice Mail service contact your telephone company.
Both calls of a Conference are on hold. Press E to re-establish the Conference.
This appears when the call you want is on hold. You must press
The caller has requested that the telephone company not deliver the number or name.
This appears if you press C before making any calls on your telephone or if power has been interrupted.
The ringer volume is turned off for that line. Without lift­ing the handset, press the volume bar.
The name or number is unavailable from the telephone company.
The telephone number is longer than the display. The dis­play shows
When you’re not on the telephone and not in the Callers List, the display shows you how many callers have been added to the list since you last checked it.
Indicates an incoming call. Indicates that the phone is off hook.
Indicates an incoming Call Waiting call.
Display Icons and Messages
Y to retrieve the held call.
and the last 15 or 16 digits of the number.
30
Callers List display messages
Message What it means
Callers List is empty
Calls bumped=xx
No number
Private number or Private name
Unknown name or
Display Icons and Messages
Unknown number
√555-1449 (403) means you have returned the call from the Callers List.
NN
NN
MAR04 3:30pm 2x
…xxxxxxxxxxxxxxx
R Smith 123-456-7890 MAR 04 3:30pm 2x
Your telephone does not record incoming calls until you subscribe to Caller ID service. If you do subscribe, you haven’t received any calls in the list yet or you’ve deleted all numbers in the Callers List.
xx is the number of old calls automatically removed to make room for incoming new calls in the Callers List. The limit is 100 calls.
You are trying to call someone in your Callers List and the number is unknown or private.
The caller has requested that the telephone company not deliver the number or name.
The name or number is unavailable from the telephone company.
N means a new call. means the number is longer than the display. Indicates an unanswered call in the Callers List. Indicates an answered call in the Callers List. Indicates a Call Waiting call in the Callers List. 2x means this caller has called twice.
The display shows the date and time of the last call from that caller.
Learning about the lights
The set indicator light also alerts you when another extension is on the same line you’re using, the telephone rings, or a feature is on. There are also indicator lights beside the line keys and P to show you the status of the lines and of Handsfree and Mute.
Set indicator light messages
Feature Light
Feature ON
Message Waiting
Visual Ringing
You must subscribe to Voice Mail services from your telephone company for this fea-
ture to work
31
Set indicator light is on.
Set indicator light ßashes slowly.
Set indicator light ßashes very quickly.
Line and Handsfree indicator light messages
Feature Light
Extension in use
Call is ringing on a line Line indicator light and set indicator light ßashes very
Call is on hold
Call is on Handsfree
Line is in use
Microphone is muted
The appropriate line indicator light is on.
quickly.
Line indicator light ßashes quickly.
Handsfree/Mute indicator and line indicator light are on.
Line indicator light is on.
Handsfree/Mute indicator light ßashes quickly.
Viewing multiple display and light messages
When you aren’t using the telephone, there are several messages that can be active at any time, such as date and time,
Ringer is OFF. When more than one of these messages is active, the display shows
the most recent message and an arrow beside it (e.g., the other messages by pressing U. Each time you press U, the display shows the next active message and its associated light.
X New Callers, Feature ON, Message Waiting, and
1 New Caller ‚). You can view
Display Icons and Messages
32
Troubleshooting
The display is in the alternate language.
You can change to another language by pressing I and V , then pressing *. Press V until the desired language is displayed and then press
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters.
Troubleshooting
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is plugged in to a working electrical outlet.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough.
The power is out and the display is blank.
The 9120 still operates as a regular telephone during a power failure. You can dial using the dial pad and you can receive calls, but the other keys and the display do not operate until the power is restored. Only Line 1 works in this situation.
The display works but you can’t hear dial tone.
Your telephone lines may be wired differently from the telephone jack. To have a service person correct the wiring, contact your local telephone company.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the telephone. See the illustration on page 7.
* to set the language.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and cannot be erased or reprogrammed.
Callers are not identiÞed on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may not have a Calling Line IdentiÞcation† service. To subscribe, contact your local telephone company.
The Callers List is empty.
Until you subscribe to Calling Line IdentiÞcation†† service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls. See
page 18 for information.
I cannot dial a number in the callers list.
The caller may have an unknown number.
I have only one line connected to my phone, and I keep getting the message Check line cord.
Check that the line cord is connected to a jack.
This service may have a different name in your area. Contact your telephone company for information.
††
This service may have a different name in your area. Contact your telephone company for information.
33
The light is stuck on, and the message feature on is displaying.
A Feature Light On code has been entered, and you need to program a Feature Light Off key. Follow the steps that appear in
Using Feature Light keys on page 25.
Live dialpad has stopped working.
It may be that the Live Dialpad option has been turned off in the Options List. Setup option 6 should be on. If this does not solve the problem, disconnect and then recon­nect the AC adapter.
The display is blank on my phone.
Check that the power adapter is connected to the phone, and that the phone is con­nected to a working outlet. You can test the outlet with another device, such as a lamp.
How do I answer Call Waiting?
To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait-
ing
service to use this feature.
I can view regular Caller ID information, so why can I not see who is calling on Call Waiting?
Ensure that the Call Waiting IdentiÞcation option (setup option 11) is on, and that you have subscribed to a Call Waiting ID note that you will not recieve Call Waiting ID when an extension is in use.
service from your telephone company. Also
Troubleshooting
This service may have a different name in your area. Contact your telephone company for information.
34
Index
Index
A
Answering a call 8 Area codes 26, 27
C
Call Waiting Identification 11 Callers List
deleting in editing 19 finding items 19 making a call 19 saving to the Directory or a memory key set up 18
Calling
from a memory key from the Callers List 19 from the Directory 17 from the Redial List 10
20
20
23
Display
language changing messages 30
E
Editing
area codes memory keys 23 the Callers List 19 the Directory 17
26, 27
F
Feature Light keys 25
H
Handsfree 9, 10 Headset 28 Helpful hints
see Troubleshooting
12
33
D
Date and time
automatic 13 setting 13
Deleting
Directory items items in the Callers List 20 memory keys 23
Directory 15
deleting items 17 entering names 16 finding items 17 making a call 17 saving numbers and names
35
15
17
Hold 3, 8
I
Installation 4
K
Key descriptions 2
L
Language
see Display language
Letters
entering
16
12
Index
Index
Lights
set indicator lights 31, 32
M
Memory keys
deleting 23 editing 23 labeling 22 making calls from 23 saving features 21 saving numbers and names 21
Mute 3, 10
N
Names entering 16
O
Options 3, 12, 27
P
Setting
date and time ring tone and volume 13
Switching between lines 14
13
T
Troubleshooting 33
V
Voice Mail 14, 29 Volume
handset 14 muting a handsfree call 13 ringer 3, 13, 14 speaker 14
Prime line
answering changing 14 selecting 26, 28
8
R
Redial 10
S
Saving
feature codes to memory keys from Callers List to Directo­ry or memory key
23
20
36
GENERAL INQUIRIES
If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In other areas, contact your telephone company.
© Aastra Telecom Inc., 2003 41-0052-00 Rev 02
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