9112i IP PHONE
RELEASE 1.4
USER GUIDE
41-000111-00 -08
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.
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9112i IP Phone User Guide iii
Table of Contents
Table of Contents
About This Guide.........................1
Documentation.............................1
Introduction..................................1
Phone Features ..........................1
Requirements..............................1
Installation and Set-u p.... ............2
Getting Started.............................3
When You First Plug in Your
Phone.......................................3
Updating Your Phone..................3
Start up Screens............. ...... ..... .3
Incomplete Config.......................3
No Service ..................................3
Setting Your Options ..................4
Aastra Web UI...............................5
Finding Your Phone’ s I P Add res s.
5
Accessing the Aastra We b UI.....5
User Password.............................6
Using Your Phone........................7
Hard Keys................. ...... ............7
Navigation Arrow Keys................7
Programmable Keys....................8
Setting Speeddial........................8
Setting a Key for
"Do Not Disturb" (DND)..........10
Setting a "Flash Key"................10
Setting a Key for "XML".............11
Setting "Park/Pickup" Key s.......12
Editing a Programmable Key....14
Deleting a Programmabl e Ke y..14
Receiving Calls ..........................19
Answering an Incoming Call......19
Sending an Incoming Call to
Voicemail................................19
Handling Calls............................19
The Swap Key ..........................19
Placing a Call on Hold...............20
Transferring Calls......................20
Conferencing Calls....................21
Ending Calls..............................22
Managing Calls...........................23
Directory List.... ............ ........... ..23
Callers List .............................. ..26
Call Forwarding.........................28
Additional Features....................30
Suppressing DTMF Playback....30
Setting Ring Tones and Tone Sets
30
Stuttered Dial Tone...................32
Call Waiting Tone......................32
Language....................................33
T roubleshooting Solutio ns........34
Limited Warranty........................37
Restarting your phone...............15
Making Calls ...............................16
Dialing a Number............ ..........16
Using Handsfree Spea ke rpho ne...
16
Using a Headset.............. ...... ....16
Incoming Intercom Ca lls.. ..........17
Redial ........................................18
Mute..........................................18
v
About This Guide
This guide explains how to use
your new 9112i phone. Not all
features listed are available by
default. Contact your system
administrator to find out which
features and services are available
on your system. Your system
administrator also has the ability to
customize some features on this
phone.
Documentation
• Aastra 9112i IP Installation
Guide – installation and set-up
instructions, general features
and functions, and basic options
About This Guide
list customization. This guide is
included in the box with your
phone.
• Aastra SIP 9112i IP Phone User
Guide – explains the most
commonly used features and
functions. This guide can be
downloaded from
www.aastra.com
• Aastra SIP 480i/480i CT/9112i/
9133i IP Phone Administration
Guide – explains how to set the
9112i phone up on the network
and contains advanced configuration instructions for the 9112i.
The Administrator Guide has
instructions that are at an
adminstrator level.
Introduction
The 9112i IP telephone has all the
features of a regular business
phone, allowing you to make and
receive calls, transfer, conference
and more. The 9112i IP telephone
provides communication over an
IP Network using the SIP IP
telephony protocol.
Phone Features
• Three-line backlit display screen
• 2 Programmable buttons, which
can be programmed as speed
dials
• Full-duplex speakerphone for
handsfree calls
• Built-in single port, 10/100
Ethernet jack
• Power adapter
Requirements
• A SIP-based IP PBX system or
network installed and running
with a number created for the
new 9112i IP phone.
• Adherence to SIP standard
RFC 3261.
• Access to a configuration server
where you can store the firmware image and configuration
files.
The configuration server must
be able to accept connections
anonymously.
• The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by
default). You can configure the
following protocols on the IP
phone:
- TFTP (Trivial File Transfer
Protocol)
- FTP (File Transfer Protocol)
- HTTP (Hypertext Transfer
Protocol)
• A 802.3 Ethernet/Fast Ethernet
LAN
• Category 5/5e straight through
cabling
• Power adapter
9112i IP Phone User Guide 1
Installation and Set-up
If your system administrator has
not already set-up your 9112i
phone, please refer to the Aastra
9112i Installation Guide for basic
installation and physical set-up of
the 9112i. For more advanced
administration and configuration
information, system administrators
should refer to the Aastra SIP 480i/
480i CT/9112i/9133i IP Phone
Administration Guide.
Introduction
2 9112i IP Phone User Guide
Getting Started
The 9112i must be set up and
configured prior to its first use.
This section describes phone
behaviour and start up screens you
may see when the phone is first
plugged in,
or when it is restarted.
When You First Plug in Your Phone
The 9112i automatically begins the
start up sequence as soon as it is
connected. The phone goes
through this process the first time
Getting Started
you plug in your phone and every
time you restart your phone. The
first screen the phone displays is
the Aastra splash screen.
Important! Do not unplug or remove
power to the phone while it is checking
or installing firmware.
Start up Screens
After the phone displays the
Aastra splash screen or after
downloading an update (if an
update was available), the phone
displays the Idle State screen:
The basic Idle State screen lists
your name, extension, and today's
date and time. This screen is
shown whenever your phone is not
in use.
)=IJH= ' E
Updating Your Phone
After displaying the Aastra splash
screen, the 9112i checks settings
and looks for new configuration
and firmware updates for the
phone from the server. If a new
update is found, the phone
displays the message “Updating
Config” or “New Firmware”. This
may take a few moments while the
phone downloads the latest
updates.
Note: New updates to your phone can
be automatically scheduled from
the server. This is set up on the
phone system by your system
administrator and should be
scheduled during non-business
hours or slow call periods.
Incomplete Config.
If your phone displays a
“No Service” message without any
extension or user name at the end
of the start up sequence instead of
the Idle State screen, this means
your system administrator has not
set up your extension correctly.
Contact your system administrator
for assistance.
No Service
The “No Service” or “Network
disconnected” prompt appears on
the display and the telephone
status light turns on when the
phone is not properly connected to
the network, or the account has not
been configured by the
administrator. The phone also
displays the default time and date
of 12:00am Jan. 1st, 2000. Check
that the cables are tightly
connected to the phone and to the
wall jack.
9112i IP Phone User Guide 3
The phone should automatically
detect when the connection is
reconnected and will display the
“Network Connected” prompt
temporarily. If changes have been
made to your phone settings, you
may need to restart your phone.
For more information on restarting
your phone, see "Restarting your
phone" on page 15.
For more information about
connecting your phone, refer to the
Aastra 9112i Installation Guide
under the section "Connecting to
the Network and to Power". Check
with your system administrator for
assistance.
Setting Your Options
Pressing the I button
gives you a list of configurable
options.
These options allow you to
customize your phone settings.
The "Network Settings" and "SIP
Settings" selections are
administrator level options, and
require an administrator password
to access. Setting defaults under
"Phone Status" also requires an
administrator password. These
options should only be set up and
changed by your system
administrator.
For more information about
customizing your phone, see the
section "Customizing Your Phone"
in the Aastra 9112i Installation
Guide.
For more information about
administrator options, contact your
system administrator.
Getting Started
1Language
2Time and Date
3 Set Ring Tone
4 Clear Msg. Wtg.
5 Contrast Level
6Live Dialpad
7 Headset Settings
8 Call Forward
9 Network Settings
10 SIP Settings
11 Phone Status
12 User Password
4 9112i IP Phone User Guide
Aastra Web UI
You can access the 9112i phone’s
options using the Aastra Web UI.
In order to access the Aastra
Web UI, you will need to know the
IP address of your phone.
Finding Your Phone’s IP Address
IP Phone UI
1. Press the
Aastra Web UI
the phone to enter the Option
List.
2. Use the
the list of options to
Phone Status and press the
key to select.
I button on
V key to scroll down
Accessing the Aastra Web UI
Aastra Web UI
1. Open your web browser and
enter the phone’s IP address or
host name into the address field.
2. At the prompt, enter your username and password and click
.
Note: For a user, the default user name
is “user” and the password field
is left blank.
The Network Status window displays for the IP phone you are
accessing.
U
11 Phone Status
=Next
3. Select "Network Port" and press
the
U key.
=Enter
1 Network Port
=Next
The IP address of your 9112i IP
phone displays in the "IP
Address" field.
=Enter
IP Address:
10.40.50.112
=Next
=Exit
3. You can logout of the Aastra
Web UI at any time by clicking
LOGOFF.
The following categories display in
the side menu of the Aastra Web
UI: Status, Operation, Basic
Settings.
Status
The Status section displays the
network status and the MAC
address of the IP phone. It also
displays hardware and firmware
information about the IP phone.
The information in the Network
Status window is read-only.
9112i IP Phone User Guide 5
Operation
The Operation section provides the
following options:
- User Password - Allows you to
change user password
- Programmable Keys - Allows
you to configure up to 2
programmable keys for a
specific function (speeddial, do
not disturb (DND), Extensible
Markup Lanaguage (XML),
flash, park, and pickup).
- Directory - Allows you to copy
the Callers List and Directory
List from your IP phone to
your PC.
- Reset - Allows you to restart
the IP phone when required.
Basic Settings
The Basic Settings section provides
the following options:
- Preferences - Allows you to set
suppression of DTMF
playback, set incoming
intercom settings, enable/
disable call waiting tone and
stuttered dial tone, and set
global tone set and ring tone.
- Call Forward - Allows you to
set a phone number
destination for where you want
calls forwarded.
User Password
This category allows you to change
the web-access password for your
phone. Changing your password
ensures that only you can alter
your phone settings, and helps
keep your system secure. You can
change your user password using
the IP phone UI or the Aastra Web
UI.
3. Enter the current user password
and press
4. Enter the new user password
and press
5. Re-enter the new user password
and press
A message, "Password
Changed" displays on the
screen.
1. Click on Operation->User
Password.
2. In the "Current Password" field,
enter the current user password.
Note: By default, the user name is
“user” (all lowercase) and the
password field is left blank. If
you have forgotten your password, contact your system
administrator for assistance.
3. In the "New Password" field,
enter the new user password.
4. In the "Password Confirm"
field, enter the new user password again.
5. Click to save your
changes.
U.
U.
U.
Aastra Web UI
User Password
IP Phone UI
1. Press
2. Select User Password and
6 9112i IP Phone User Guide
I on the phone to
enter the Options List.
U.
press
Using Your Phone
The following sections describe the
various 9112i phone key functions,
and how they help you make and
manage your calls and caller
information.
Hard Keys
The following hard keys labeled on
your phone are configured for the
call handling features:
• Callers n
•Conference l
• Transfer k
• Redial m
•Mute j
Using Your Phone
These keys are static and cannot be
programmed or changed. They are
located to the right of the dial pad.
Conf
Xfer
These keys are static and cannot be
programmed or changed. They are
located to the far upper right of the
dial pad.
Options
Directory
Save
Delete
Swap
Navigation Arrow Keys
The arrow keys located below the
display are navigation keys that
allow you to scroll through and
select various options.
The following keys are configured
for managing phone features and
settings:
•Options
(I)
•Directory (J)
• Save (K)
• Delete (L)
•Swap (o)
9112i IP Phone User Guide 7
Programmable Keys
There are 2 programmable keys on
the 9112i phone, located to the far
right of the dial pad, below the
Swap key.
You can set the programmable
keys with any of the following
functions:
• speeddial
• DND (do not disturb)
•flash
•XML
•Park
•Pickup
These keys can also be set up to
quickly access features such as Call
return (*69) or Voicemail.
Note: Quick access features like Call
return and Voicemail must first be
configured on your PBX in order to
work on your phone. See your system administrator for more information.
Setting Speeddial
The speeddial function can be set
using the IP phone UI or the Aastra
Web UI.
You can save 2 speed dial numbers
and names to the 9112i. These can
be programmed to dial directly to
another person’s line or extension,
or set up to quickly access features
such as Caller ID (*69), Voicemail.
Use the following procedures to set
speeddial on the 9112i IP phone.
Entering a Name/Number for Speeddial Key
IP Phone UI
To enter a number and name in a
programmable key:
1. Press
2. Select a Programmable Key
3. At the "Enter Number" prompt,
4. Press
Note: To add a one second pause dur-
K.
The screen displays "Save to?"
(
M) you want to save to.
use the dial pad key to enter the
number.
K.
ing number editing press
O.
5. At the "Enter Name" prompt, use
the dial pad keys to select the
letters. Continue to press the
number key to access the next
letter for that key (i.e. press 2
three times to access C). Press
U to move to the next space, or
wait a moment and the cursor
automatically advances. To
insert a space between letters,
U. To backspace and
press
erase a mistake, press
T or
L. You can save up to 16
letters and numbers on each
programmable key entry.
Programmable Keys
8 9112i IP Phone User Guide
6. Press K to finish.
Aastra Web UI
1. Click on Operation->
Programmable Keys.
2. Select "Hard Key 1" or "Hard
Programmable Keys
Key 2".
3. In the "Type" field, select
speeddial to apply to the programmable key.
4. In the "Value" field, enter the
phone number or extension to
apply to this hard key for speeddialing.
5. Click to save your
changes.
6. Click on Operation->Reset.
7. In the "Restart Phone" field
click to restart the IP
phone.
Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key
To save an entry from your Redial,
Callers, or Directory lists from the
IP phone:
1. Press the desired hard key
n or m.
From Callers or Redial, scroll
through the list to find the name
and number that you wish to
save to your speed dial.
2. Press
3. Press the selected speed dial. If
K.
the name is displayed with the
number, both are saved to the
speed dial. If no name is displayed, you can enter the name
using the dial pad.
9112i IP Phone User Guide 9
Setting a Key for "Do Not Disturb" (DND)
The IP phones have a feature you
can enable called "Do not Disturb
(DND). The DND function allows
you to turn "do not disturb" ON
and OFF.
If DND is ON, callers calling into
the phone hear a busy signal or a
message, depending on how your
system administrator set up the
configuration server. The second
line on the screen of the IP phone
shows when DND is set.
If the phone shares a line with
other phones, only the phone that
has DND configured is affected.
You can set DND on the
programmable keys using the
Aastra Web UI only. DND is not
configurable from the IP phone UI.
Aastra Web UI
1. Click on Operation->
Programmable Keys.
Setting a "Flash Key"
You can set a programmable key to
generate a flash event when it is
pressed on the 9112i. You do this
by setting the programmable key
to "flash". The IP phone generates
flash events only when a call is
connected and there is an active
RTP stream (for example, when the
call is not on hold).
Aastra Web UI
1 Click onOperation->
Programmable Keys.
2 Select a "Hard Key 1" through
"Hard Key 7".
3 In the "Type" field, select flash.
4 Click to save your
changes.
5 Click on Operation->Reset.
6 In the "Restart Phone" field
click to restart the IP
phone.
Programmable Keys
2. Select "Hard Key 1" or "Hard
Key 2".
3. In the "Type" field, select do not
disturb to apply to the programmable key.
4. Click to save your
changes.
5. Click on Operation->Reset.
6. In the "Restart Phone" field
click to restart the IP
phone.
10 9112i IP Phone User Guide
Setting a Key for "XML"
The 9112i IP phone has a feature
you can enable called "XML"
(Extensible Markup Language).
Setting a programmable key to
XML allows you to access special
services set up by your system
administrator. These services
include things like weather and
traffic reports, contact information,
company info, stock quotes, or
custom call scripts. Contact your
system administrator for more
information.
You can set a programmable key
on the 9112i phone to use XML
using the Aastra Web UI.
However, the XML services must
be set up by your system
administrator before you can use
the key. Contact your system
Programmable Keys
administrator for more
information.
Aastra Web UI
1. Click on Operation->
Programmable Keys.
2. Select "Hard Key 1" or "Hard
Key 2".
3. In the "Type" field, select xml to
apply to the programmable key.
4. In the "Value" field, enter the IP
address of the XML application.
Note: Contact your system administra-
tor for the appropriate value to
enter in the "Value" field.
5. Click to save your
changes.
6. Click on Operation->Reset.
7. In the "Restart Phone" field
click to restart the IP
phone.
Accessing the XML Service
After a system administrator has
created and saved an XML
application to your IP phone, the
customized service is ready for you
to use.
Note: The programmable key on your
phone must be set to "XML".
IP Phone UI
1. Press the programmable key
configured for XML on the 9112i
phone.
A "Custom Features" screen
displays (or a title configured by
your system administrator).
2. Use the
through the customized features.
3. For menu and directory services,
select a service to display the
information for that customized
service.
Message services display to the
screen after pressing the programmable key.
For user input services, follow
the prompts as appropriate.
4. To exit from the "Customized
Features" screen, press the XML
programmable key again.
r and s to scroll
9112i IP Phone User Guide 11
Setting "Park/Pickup" Keys
The 9112i phone has a park and
pickup call feature that allows you
to park a call and pickup a call
when required.
The IP phones support the Park/
Pickup feature on the Asterisk,
BroadWorks, Sylantro, and ININ
PBX servers.
You can set the programmable
keys on the 9112i to use the park/
pickup feature by setting a
programmable key as "Park" or
"Pickup" and then:
•specify a value
Note: The values you enter for each
softkey are dependent on the
type of server you are using
(Asterisk, BroadWorks, Sylantro,
or ININ PBX).
The park/pickup feature performs
as follows:
• When a call comes in, and you
pickup the handset, you can
press the applicable "Park" programmable key to park the call.
• After the call is parked, you can
press the "Pickup" programmable key, followed by the applicable value to pickup the call.
You configure a Park and Pickup
programmable configuration using
the Aastra Web UI.
The following table provides the
values you enter for the "Park
Call" and "Pickup Parked Call"
fields in the Aastra Web UI.
PPark/Pickup Call Server Configuration Values
Server Park Values* Pickup Values*
Aasterisk 700 700
Sylantro *98 *99
BroadWorks *68 *88
ININ PBX callpark pickup
*Leave "value" fields blank to disable the park and pickup feature.
Programmable Keys
Configuring Park/Pickup
Use the following procedure to
configure park/pickup on the 9112i
phone.
Aastra Web UI
1. Click on Operation->
Programmable Keys and XML.
.
2. Pick a programmable key to
configure for Parking a call.
12 9112i IP Phone User Guide
3. In the "Type" field, select Park.
4. In the "Value" field, enter the
approriate value based on the
server in your network.
Note: For values to enter in this field,
see the table "PPark/Pickup Call
Server Configuration Values" on
page 12.
5. Click to save your
changes.
6. Click on Operation->Reset.
7. In the "Restart Phone" field
click to restart the IP
phone.
Using the Park Call/Pickup Parked Call Feature
Use the following procedure on the
IP phones to park a call and pick
up a parked call.
Park a Call
1. While on a live call, press the
"Park" softkey.
2. Perform the following for your
specific server:
For Asterisk Server
- Server announces the extension
number where the call has been
parked. Once the call is parked,
press the
parking.
For BroadWorks Server
- After you hear the greeting from
the CallPark server, enter the
Programmable Keys
extension where you want to park
the call.
For Sylnatro Server
- Enter the extension number where
you want to park the call, followed
by "#" key.
For ININ Server
- Enter the extension number where
you want to park the call, followed
by "#" key.
Nkey to complete
Pickup a Parked Call
1. Pick up the handset on the
phone.
2. Enter the extension number
where the call was parked.
3. Press the "Pickup" softkey.
If the call pick up is successful,
you are connected with the
parked call.
If the call is parked successfully,
the response is either a greeting
voice confirming that the call
was parked, or a hang up
occurs. The parked call party
will get music on hold.
3. If the call fails, you can pick up
the call (using the next procedure) and press the "Park" softkey again to retry step 2.
9112i IP Phone User Guide 13
Editing a Programmable Key
You can edit a programmable key
from the IP phone UI or the Aastra
Web UI.
IP Phone UI
• Save a new number to the key
through the n,
m or J keys
on your phone. This overwrites
the previous entry.
Aastra Web UI
1. Click on Operation->
Programmable Keys.
2. For "Hard Key 1" or "Hard Key
2", select a function from the
"Type" field.
3. Change the value in the "Value"
field if required.
4. Click to save your
changes.
5. Click on Operation->Reset.
6. In the "Restart Phone" field
click to restart the IP
phone.
Deleting a Programmable Key
You delete a programmable key
function using the Aastra Web UI.
Aastra Web UI
Click on Operation->
Programmable Keys.
7. For "Hard Key 1" or "Hard Key
2", select none from the "Type"
field.
8. Click to save your
changes.
9. Click on Operation->Reset.
10.In the "Restart Phone" field
click to restart the IP
phone.
The programmable function is
deleted from the IP phone
memory.
Programmable Keys
14 9112i IP Phone User Guide
Restarting your phone
You may want to restart your
phone to check for updates for
your phone on the server. You may
occasionally need to restart your
phone to set changes or updates to
your phone or network settings.
You may also need to restart your
phone if you have been asked to do
so by your system administrator, or
should you experience any
unexpected behaviour.
IP Phone UI
2. Click
3. Click OK at the confirmation
prompt.
.
1. Press the
the phone to enter the Option
List.
2. Use the
the list of options to Phone Sta-
Restarting your phone
tus and press the
select.
3. Press the
the Restart Phone option.
4. Press the
restart the phone. If you do not
wish to restart your phone,
press the
Note: Your phone will be out of service
You can also restart your phone
through the Aastra Web UI.
Aastra Web UI
1. Click on Operation->Reset.
I button on
V key to scroll down
U key to
V key to scroll to
U key to confirm and
T key to cancel.
temporarily during the restart
and downloading process.
9112i IP Phone User Guide 15
Making Calls
This section describes ways to
make calls on your 9112i phone,
using your handset, speakerphone,
or headset.
Dialing a Number
First, take the phone off-hook by
lifting the handset, or by pressing
q. At the dial tone, enter
the number you wish to call. If you
are unable to make calls within
certain area codes, check with your
system administrator for any toll
restrictions placed on your
extension that may restrict your
access to long distance area codes
or dialing prefixes.
=Dial
When your party picks up, a timer
appears on your display that
records the length of your call.
Using Handsfree Speakerphone
The Handsfree feature allows you
to speak to someone without using
the handset or headset. Your
phone must be in either the
Speaker, Speaker/Headset or
Headset/Speaker Audio Mode.
You can set your desired audio
mode through #7. Headset
Settings in the Options list. For
more information, see the section
"Customizing Your Phone" in the
9112i Installation Guide.
IP Phone UI
• If you are in Speaker audio
mode, lift the handset and press
q to switch between
handsfree and handset.
• If you are in Speaker/Headset
audio mode, press q
to switch between handsfree
and headset.
• When handsfree is on, the
speaker light turns on.
Using a Headset
The 9112i accepts headsets through
the modular RJ9 jack on the back of
the phone. Contact your telephone
equipment retailer or distributor to
purchase a compatible headset.
Note: Customers should read and
observe all safety recommendations contained in headset operating guides when using any
headset.
Advanced Volume Controls for the Headset Mic
On the 9112i, there are 3 options
for the headset microphone
volume.
IP Phone UI
To change the volume:
1. Press I to enter the
Options list.
2. Use
V to scroll down the list
of options to Headset Settings
and press
3. Press V to scroll down to
headset/mic volume and press
U to select.
U to select.
Making Calls
• To dial using handsfree, first
q and enter a
press
number at the dial tone.
• To answer a call on your phone
using handsfree, press
q.
16 9112i IP Phone User Guide
V to scroll down the list
4. Use
and press
desired volume.
5. Press
U to select your
U to save changes and
T to exit.
6. If you do not wish to save
changes, press T to return to
the previous screen.
Note: By default, the volume for the
headset microphone is set to
medium.
Making and Receiving Calls Using a Headset
Enabling/Disabling Microphone and Auto-Answer
Use the following procedure to
enable/disable the microphone
and/or auto-answer on the IP
phone.
Aastra Web UI
IP Phone UI
Making Calls
1. Ensure that you have selected a
headset audio mode by accessing the options list available
from the phone (under Headset
Settings option).
2. Plug the headset into the jack.
3. Press the
obtain a dial tone or to answer
an incoming call. Depending on
the audio mode selected from
the options menu, a dial tone or
an incoming call will be
received on either the headset
or the handsfree speakerphone.
4. Press
Incoming Intercom Calls
On the 9112i, you can receive
incoming intercom calls only. By
default, the microphone for an
incoming intercom call is OFF, and
the automatic answer for an
intercom call is ON.
Using the Aastra Web UI, you can
enable (turn ON) or disable (turn
OFF) the microphone or automatic
answering (auto-answer) on the IP
phone for incoming intercom calls.
If auto-answer is enabled on the IP
phone, the phone plays a tone to
alert the user before answering the
intercom call. If auto-answer is
disabled, the phone rejects the
incoming intercom call and sends a
busy signal to the caller.
q key to
Nto end the call.
1. Click on Basic Settings->Preferences->Incoming Intercom
Settings.
The "Microphone Mute" field is
enabled by default (turned
OFF).
The "Auto-Answer" field is
enabled by default (turned ON).
2. To disable the "Microphone
Mute" field (turn ON), uncheck
the check box.
3. To disable the "Auto-Answer"
field (turn OFF), uncheck the
check box.
4. Click to save your
changes.
5. Click on Operation->Reset.
6. In the "Restart Phone" field
click to restart the IP
phone.
9112i IP Phone User Guide 17
Redial
Deleting from the Redial List
Making Calls
IP Phone UI
Press m to dial the most
recent number you dialed from the
phone. If you are off-hook and
m the last number
press
you called will be called back. If
you are on-hook and press
m, a Redial Directory list
appears on-screen. The redial list
stores up to the last 100 numbers
you called, allowing you to scroll
through and select the number you
wish to redial.
Note: Your system administrator can
set your Redial key to speedial a
specific number. Contact your
system administrator for more
information.
Accessing the Redial List
IP Phone UI
1. If you are off-hook and press
m, the telephone
automatically dials the last
number you called.
2. If you are not on the phone,
press
m to display the
most recently dialed number
and use
through the list to view the
other numbers
3. Press V to see the second
most recently dialed number, or
V W to scroll
W to see the oldest call on
your list.
4. To dial the displayed number
press
q , or lift the
Handset
5. Press N or the m
key to cancel.
IP Phone UI
Note: You cannot delete individual
entries in the Redial list.
To Delete All Items:
1. Press m .
2. Press L, then press
L again at the prompt to
erase all items.
Mute
IP Phone UI
Press the e button at any time
to mute handset, headset or
handsfree. The speaker light will
flash slowly and you can hear the
caller, but they cannot hear you. To
switch mute on or off, press
e.
18 9112i IP Phone User Guide
Receiving Calls
When a call is ringing at your
extension, you will see the
"Inbound Call" Screen.
Answering an Incoming Call
Receiving Calls
To answer the call:
• For handsfree operation, press
• Press q for hands-
Note: The audio mode setting you have
• Lift the handset for handset
If the phone is already connected
to a call, pressing
new incoming call automatically
places the connected call on hold
and answers the new call. To
reconnect to a party, press o
.
For more information about
swapping a call see "The Swap
Key" on page 19.
If you cannot answer the call, the
caller goes to voice mail if voice
mail has been configured for your
extension.
IP Phone UI
q for the incoming
call.
free or headset operation.
selected in the options list under
7. Headset Settings determines
if the call goes to handsfree or
headset operation. For more
information, see the section
"Customizing Your Phone" in
the 9112i Installation Guide.
operation.
o for the
Sending an Incoming Call to Voicemail
You can send an incoming call
directly to voicemail without
answering the call. To do this,
press N without picking up
the handset. If you're already on
the phone your incoming call
should go directly to voicemail.
Your phone screen displays a
voicemail icon ( ) along with
the number of waiting messages, if
you have unheard messages
(example: x4).
Handling Calls
When you are connected to a call,
you can use the hard keys on the
phone to place a call on hold,
transfer a call, or conference.
The Swap Key
While you’re on the phone, if there
is a second incoming call, pressing
o places the current call on
hold and answers the incoming
call. Pressing o again toggles
between the two active calls. A
third call cannot be accepted.
While in a call with no other
incoming calls, pressing
has no effect.
to switch back and forth between 2
calls.
o can be used
o
9112i IP Phone User Guide 19
IP Phone UI
To handle two calls:
• Press o to answer a sec-
ond incoming call. Your first call
is automatically put on hold.
• You can use
between the two calls.
• To transfer a call to another line,
press
o to juggle
o to answer, then
k to transfer the call,
followed by the extension or
outside line number. See the
section 20 for more information.
• If you or the other party hang up
on an active call while a second
call is on hold, the phone
remains in the standard hold
state.
Placing a Call on Hold
When you place a call on hold,
only your phone can retrieve the
call.
IP Phone UI
To place a call on hold:
1. Connect to the call (if not
already connected).
2. Press the Hold O key.
When on Hold
To let your caller know that they
are still on hold, music plays softly
(if this has been set up for your
system).
Automatic Hold
When juggling between calls, you
do not have to press the hold
button to go from one call to the
next. The phone will automatically
put your current call on hold as
soon as you press
o. Use
o to toggle back and forth
between held calls.
Transferring Calls
Blind Transfer
A blind transfer is when you
transfer a call directly to another
extension without consulting with
the person receiving the call. To do
this, simply complete the transfer
immediately after you have
entered the number. The call goes
directly to the extension or outside
line you transferred to. If the party
you are transferring the call to does
not answer, the transferred call
rings back to your extension.
Handling Calls
Call held
Jun 8 2:55pm
Your telephone set indicator light
in the upper right corner of your
phone will flash steadily to remind
you that you still have a call on
hold. The screen will display "Call
Held". Press O again to
reconnect to the held call.
20 9112i IP Phone User Guide
Consultive Transfer
You also have the option to consult
with the person you are
transferring the call to, before you
complete the transfer. To do this,
simply remain on the line until the
receiving party answers the call.
After consulting with the receiving
party, you can either complete the
transfer or cancel the transfer to go
back to the original call.
Conferencing Calls
The 9112i phone system supports
up to 3 parties (including yourself)
in a conference call.
Note: Your system administrator can
set your Conf key to speedial a
specific number. Contact your
system administrator for more
information.
IP Phone UI
IP Phone UI
Handling Calls
To transfer a call to another extension:
1. Connect to the call you wish to
transfer (if not already connected).
2. Press k . You will
hear a dial tone as a second line
opens up.
3. Enter the extension number of
the person you wish to transfer
the call to, or dial the outside
number of the person you wish
to transfer the call to.
4. To complete a "blind" transfer,
k again before
press
the phone begins dialing. To
complete a consultive transfer,
remain on the line to speak with
the party before pressing
k again. To cancel
the transfer, select Cancel on the
display screen.
5. To go back to the original call,
press o. Pressing o
will alternate between the two
active calls.
To create a conference call
1. Connect to the first party you
wish to include in the conference (if not already connected).
2. Press
l. The phone
places the current call on hold
and opens a new line.
2
=Dial
3. Enter the extension number, or
dial the outside number of the
person you wish to add to the
conference.
4. If there is no answer, or if you
o, the call is
press
dropped and the original call is
re-activated.
5. If the second party answers, you
may speak to the person and
use the
between calls. Pressing
o button to toggle
l again will complete
the conference.
You can use
through and see the numbers and
names (if available) of the parties
in the conference call.
Note: When a name is displayed, press-
V W to scroll
ing U drops the displayed party
from the call.
9112i IP Phone User Guide 21
Ending Calls
To end a call, you first need to
reconnect to the call if not already
connected (for example, if your
caller is on hold). Press
end the call. If connected through
the handset, you can also place the
handset back on hook to end the
call.
Nto
Handling Calls
22 9112i IP Phone User Guide
Managing Calls
The 9112i has several features that
make it easier to make and manage
calls, and to keep track of your
caller history, as well as your
business and personal contacts.
Directory List
The Directory List is your personal
phone book, conveniently stored
within your phone. You can enter
up to 200 Name and Number
entries into the 9112i Directory by
adding them through editing, or by
saving the number and name from
other lists stored on your phone.
Managing Calls
Each entry can contain a maximum
of 16 letters and numbers.
Accessing Your Directory
IP Phone UI
1. Press J. The directory
displays the number of entries
in your list. If the Directory list
is empty, "Directory Empty/Use
Save to add" is displayed.
3. To search for an entry by name,
press the dial pad number corresponding to the first letter of
the name (for example, press 7
for the letter P). Continue to
press the dial pad number to
access other letters on the same
key (for example, press 7 three
times for ‘Ron’). If there are multiple entries under the same let-
ter, you can use
scroll through the list, or con-
tinue to press the next letters of
the name to find a better match.
4. To dial the displayed number
j or just lift the
press
handset.
5. Press
J or Nto
cancel.
V W to
Saving Numbers and Names to the Directory
You can save a number to your
directory during a call, from the
Redial list or Callers list, or by
entering a new number and name.
Saving from the Display
You can save the name and/or
number displayed on your screen
during a call to the Directory, or to
one of your programmable keys.
2. You can access entries by press-
V W to scroll through
ing
the list.
IP Phone UI
1. Press
K during the call.
9112i IP Phone User Guide 23
2. Press J or a program-
mable key. If a name is displayed both the number and
name are saved in Directory or
the programmable key. If no
name or "Unknown Name" are dis-
played you can enter the name
using the dial pad.
3. Press K to finish.
Saving from Hard keys to the Directory
IP Phone UI
To save an entry from your Redial
list or Callers list:
1. Press the desired hard key
n or m.
From Callers or Redial, scroll
through the list to find the name
and number that you wish to
save to your directory.
2. Press
3. Press
K.
J. If the name is
displayed with the number,
both are saved to the Directory.
If no name is displayed, you can
enter the name using the dial
pad.
Entering a New Number and Name into the Directory
IP Phone UI
1. Press K. At the "Save to?"
prompt, press
2. Use the dial pad key to enter the
number.
Note: To add a one second pause dur-
ing number editing press
3. Press K. At the "Enter
Name" prompt, use the dial pad
to select the letters. Continue to
press the number key to access
the next letter for that key (for
example, press 2 three times to
access C). Press
the next space, or wait a
moment and the cursor automatically advances. To insert a
space between letters, press
J.
N.
U to move to
U. To backspace and erase a
mistake, press T or L.
4. Press K to finish.
Managing Calls
24 9112i IP Phone User Guide
Editing in Directory
IP Phone UI
To edit a listing in your directory:
1. Press J.
2. Access the entry you want to
edit by pressing the first letter of
the name on the dial pad, and
V W to scroll through the
list.
3. To begin editing press T.
Press T again to erase the
Managing Calls
numbers or letters to the left or
use the dial pad to enter additional digits or characters once
you have saved the number. If
you don't want to change the
number or name just press
J at any time to exit.
4. Press K to finish.
Deleting Items from Directory
There are two ways to delete calls
from your directory.
IP Phone UI
Deleting all items in the directory:
1. Press J.
2. Press L, then L
again at the prompt to erase all
items.
IP Phone UI
To delete items one by one:
1. Press J.
2. Press V W to find the item
you want to delete.
3. Press
L, then L
again at the prompt to erase the
item.
9112i IP Phone User Guide 25
Callers List
The 9112i telephone stores
information on up to 200 incoming
calls in the Callers list. Your
telephone logs the number and
name (if available) of the caller,
when they last called, and the
number of times they tried to reach
you. When the Callers list is full,
the oldest call records are deleted
to accommodate the information of
new callers.
Caller’s List Screen Display
Display Item Description
450-349-0438
N MAR 04 3:30pm 2x
XX New Callers
Indicates you have returned the call from the Callers list.
"N" indicates a new call.
When you’re not on the telephone and not in the
Callers list, the display shows you how many callers
have been added to the list since you last checked
it.
Indicates an unanswered call in the Callers list.
If the telephone number of an
incoming or outgoing call matches
a number that you have
programmed with a name in a
programmable key or the
Directory, the Callers list will
display the name and number.
The display shows you how many
callers have been added to the list
since you last checked it.
Managing Calls
Indicates an answered call in the Callers list.
Indicates a Call Waiting call in the Callers list.
Indicates an incoming Call Waiting call.
John Burns
9054550055
Jun 8 2:41pm 2X
"2x" indicates this caller has called twice. The display shows the date and time of the last call from
that caller.
Accessing the Callers List
IP Phone UI
1. Press n. Press V
W to move through the Call-
ers list. Press
most recent call, or
the oldest call on your list.
26 9112i IP Phone User Guide
V to see the
W to see
2. To dial the displayed number
just press
Handset.
3. Press
cel.
j or lift the
T or n to can-
Editing in the Callers List
Important: The Callers list does not
save changes. Editing in the callers
list is generally used if you plan to
call the number and need to add a
prefix.
In the Callers list, if a dial pad key
is pressed when a number and/or a
name is displayed, the cursor will
automatically add the digit at the
left side of the number to enable
the entry of the prefix.
Deleting from the Callers List
There are two ways to delete calls
from the Caller’s list.
IP Phone UI
To delete items one by one:
1. Press n.
2. Press V W to find the item
you want to delete.
Managing Calls
1. Press
2. Press V W to find the
IP Phone UI
n.
entry you want to edit. Press
V to view the most recent
W to see the oldest
call, or
call on your list.
3. Press any key on the dial pad to
begin editing.
4. To move the cursor one digit to
the right, press U. To erase
one digit to the left of the cursor,
press
T.
5. To dial the displayed number
j, or just lift
press
the handset.
Note: To add a one second pause dur-
ing number editing press
O.
3. Press
Deleting All Calls:
1. Press n.
2. Press L, then L
L, then L
again at the prompt to erase the
item.
again at the prompt to erase all
calls.
9112i IP Phone User Guide 27
Call Forwarding
The call forwarding feature on the
IP phone allows incoming calls to
be forwarded to another
destination.
Call forwarding is disabled by
default. You can enable call
forwarding on a global basis only.
The following are the call forward
modes you can configure for call
forwarding:
Call
Forward-
Mode
Off
(Aastra
Web UI
only)
All Phone forwards all
Busy Phone forwards
No
Answer
Busy No
Answer
Description
Disables call forward
incoming calls immediately to the specified
destination.
incoming calls if the
line is already in use.
Phone forwards the
call if it is not
answered in the specified number of rings
Phone forwards the
call if either the line is
already in use or the
call is not answered in
the specified number
of rings.
for which you want your incoming calls to be forwarded and
U.
press
Note: If you leave the "Number" field
blank, call forwarding is disabled.
5. Press V to scroll to Cfwd
Mode and press U.
6. Use the V W to select a
value and press
U. Valid val-
ues are All, Busy, No Answer,
Busy No Answer.
7. Press V to scroll to No. Rings
and press U.
8. Use the V W to select a
value and press U. Valid val-
ues are
1 to 9.
Note: "Number of Rings" field applys
to No Answer and Busy No
Answer modes only.
A message displays "confirmed".
Aastra Web UI
1. Click on Basic Settings->Call
Forward.
Managing Calls
Setting Call Forwarding
Use the following procedure to
configure global call forwarding.
IP Phone UI
1. Press I on the phone to
enter the Options List.
2. Select Call Forward and press
U.
3. Select Cfwd Number and press
U.
4. Enter the number destination
28 9112i IP Phone User Guide
2. In the "Mode" field, select the
mode you want to set on your
phone.
Note: To disable call forwarding in the
Aastra Web UI, set the mode to
OFF and remove the phone number in the "Number" field.
3. In the "Number" field, enter the
call forward number for which
you want your calls to be call
forwarded.
4. In the "Number of Rings" field,
enter the number of rings you
want to set before the call is
forwarded. Valid values are 1 to
9.
5. Click to save the Call
Forward settings. The changes
are dynamic and are immediately applied to the phone.
Managing Calls
9112i IP Phone User Guide 29
Additional Features
This section describes additional
features you can set on the 9122i
phone.
Suppressing DTMF Playback
A feature on the IP phones allows
you to enable or disable the
suppression of DTMF playback
when a number is dialed from the
programmable keys.
When suppression of DTMF
playback is disabled, and you press
a programmable key, the IP phone
dials the stored number and
displays each digit as dialed in the
LCD window.
When the suppression of DTMF
playback is enabled, the IP phone
dials the stored number and
displays the entire number
immediately in the LCD window,
allowing the call to be dialed faster.
DTMF playback suppression is
disabled by default. Suppressing
DTMF playback can be configured
using the Aastra Web UI.
Configuring Suppression of DTMF Playback
Use the following procedure to
configure suppression of DTMF
playback.
Aastra Web UI
1. Click on Basic Settings->
Preferences->General.
2. Enable the "Suppress DTMF
Playback" field by checking the
check box. (Disable this field by
unchecking the box). Default is
disabled.
3. Click to save your settings. These changes are not
dynamic. You must restart your
IP phone for the changes to take
affect.
4. Click on Operation->Reset.
5. In the "Restart Phone" field
click to restart the IP
phone and apply the changes.
Setting Ring Tones and Tone Sets
You can configure ring tones and
ring tone sets on the IP phones.
Ring Tones
There are several distinct ring
tones a user can select from to set
on the IP phones. You can enable/
disable these ring tones on a global
basis only.
The following table identifies the
valid settings and default values
for each type of configuration
method.
Ring Tone Settings Table
Configuration
Method
IP Phone UI Global:
Aastra Web UIGlobal:
Valid
Values
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Default
Value
Global:
Tone 1
Global:
Tone 1
Additional Features
30 9112i IP Phone User Guide
Ring Tone Sets
In addition to ring tones, you can
configure ring tone sets on a
global-basis on the IP phone. Ring
tone sets consist of tones
customized for a specific country.
The ring tone sets you can
configure on the IP phones are:
• US (Default - also used in Canada)
• United Kingdom
•Italy
•Germany
•France
• Europe (generic tones)
• Australia
When you configure the country's
tone set, the country-specific tone
is heard on the phone for the
Additional Features
following:
- dial tone
- secondary dial tone
- ring tone
- busy tone
- congestion tones
- call waiting tone
- ring cadence pattern
You configure global ring tones
and tone sets using the Aastra Web
UI and the IP Phone UI.
Configuring Ring Tones and Tone Sets
Use the following procedures to
configure ring tones and tone sets
on the IP phone.
IP Phone UI
1. Press I on the phone to
enter the Options List.
2. Select Tones.
3. Select Set Ring Tone.
4. Select the type of ring tone
(Tone 1 through Tone 5, or
Silent).
5. Select Set and then select Next.
6. Select Tone Set.
7. Select the country for which you
want to apply the tone set. Valid
values are Australia, Europe,
France, Germany, Italy, UK, and
US. Default is US.
8. Select Set.
The ring tone and tone set you
select is immediately applied to
the IP phone.
Aastra Web UI
1. Click on Basic Settings->
Preferences->Ring Tones.
2. In the "Ring Tones" section,
select a country from the "Tone
Set" field.
3. Select a value from the "Global
Ring Tone" field
Note: See the Ring Tone Settings Table
on page 30 for valid values.
4. Click to save your settings. These changes are not
dynamic. You must restart your
IP phone for the changes to take
affect.
5. Click on Operation->Reset.
6. In the "Restart Phone" field
click to restart the IP
phone and apply the ring tone.
.
9112i IP Phone User Guide 31
Stuttered Dial Tone
You can enable or disable the
playing of a stuttered dial tone
when there is a message waiting on
the IP phone.
You can configure this feature
using the Aastra Web UI.
Configuring Stuttered Dial Tone
Use the folllowing procedures to
configure stuttered dial tone on the
IP phone.
Aastra Web UI Aastra Web UI
Call Waiting Tone
You can enable or disable the
playing of a call waiting tone when
a caller is on an active call and a
new call comes into the phone.
You can configure this feature
using the Aastra Web UI.
Configuring Call Waiting Tone
Use the folllowing procedures to
configure a call waiting tone on the
IP phone.
Additional Features
1. Click on Basic Settings->
Preferences->General.
2. Stuttered dial tone is enabled by
default. If required, disable the
"Stuttered Dial Tone" field by
unchecking the check box.
3. Click to save your settings.
4. Click on Operation->Reset.
5. In the "Restart Phone" field
click to restart the IP
phone.
1. Click on Basic Settings->
Preferences->General.
2. A call waiting tone is enabled by
default. If required, disable the
"Play Call Waiting Tone" field
by unchecking the check box.
3. Click to save your settings.
4. Click on Operation->Reset.
5. In the "Restart Phone" field
click to restart the IP
phone.
32 9112i IP Phone User Guide
Language
Using the IP phone UI, you can set
the phones to use a specific
language to display.
When you set the language to use
on the phone, all of the display
screens (menus, services, options,
etc.) display in that language. Valid
languages for the IP phones
Language
include English, French, Spanish,
German, and Italian. Default is
English.
Setting Language
You set the language on the IP
phone using the Options key
I) on the IP phone.
(
Note: A check mark displays beside the
language currently configured on
the IP phone.
Use the following procedure to set
the language for the IP phone.
IP Phone UI
1. Press
2. Select Language and press
3. Use the V W to select a
Note: The language you select is imme-
I on the phone to
enter the Options List.
U.
language to display on the IP
phone and press
ues are In English (English),
En francais (French), En espanol
(Spanish), In Deutsch (German),
or In italiano (Italian). Default is
English.
A message displays "confirmed".
diately applied to the IP phone
UI display.
U. Valid val-
9112i IP Phone User Guide 33
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being
provided to your phone. Make sure
your phone is plugged into a
power source.
Why is my speakerphone not working?
If you press the d /f button
and the speaker light flashes and
you do not hear dial tone through
the speaker phone, the Set Audio
option in the phone’s Options list
has been set up for headset use.
Press d /f a second time and if
the light goes out, the phone has
been set up to be used only with a
headset or handset. If the light
stays on steady and you hear dial
tone, the phone has been set up so
that you can alternate between the
speakerphone and the headset by
pressing d /f . See the section
“Customizing your phone” in
the 9112i Installation Guide for
instructions on how to change
the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections
and that the phone has been
installed properly. For installation
instructions, please refer to the
“Installation and Setup” section in
the Aastra 9112i Installation Guide
provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your
phone. It may be turned down or
turned off. To adjust the ringer
volume setting, press the volume
button when the phone is on-hook
and idle. For more information,
refer to the “Adjusting Volume
section” in the Aastra 9112i
Installation Guide provided with
your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service
provider must provide “Visual”
Message Waiting service for this
function to work. Check with
your system administrator for
more information.
How do I find the IP address of my phone?
Instructions on where to find
the IP address of your phone can
be found in this guide in the section,
"Finding Your Phone’s IP
Address" on page 5.
How do I change my user password?
You can change the user password
from the IP phone UI or the Aastra
Web UI.
IP Phone UI
1. Press
2. Select User Password and
3. Enter the current user password
4. Enter the new user password
5. Re-enter the new user password
I on the phone to
enter the Options List.
press
U.
and press U.
and press U.
and press
A message, "Password
Changed" displays on the
screen.
U.
Troubleshooting Solutions
34 9112i IP Phone User Guide
Aastra Web UI
1. Click on Operation->User
Password.
2. In the "Current Password" field,
enter the current user password.
Note: By default, the user name is
“user” (all lowercase) and the
password field is left blank. If
you have forgotten your password, contact your system
administrator for assistance.
3. In the "New Password" field,
enter the new user password.
4. In the "Password Confirm"
field, enter the new user password again.
5. Click to save your
changes.
Troubleshooting Solutions
For information on how to access
the Aastra Web UI, go to the section "Accessing the Aastra Web
UI" on page 5.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad
Encrypted Config" because
encrypted configuration files are
enabled but the decryption process
has failed.
Report this error to your system
administrator.
How do I restart the IP phone?
IP Phone UI
1. Press the I button on
the phone to enter the Option
List.
2. Use the
the list of options to Phone Sta-
tus and press the
select.
3. Press the
the Restart Phone option.
4. Press the
restart the phone. If you do not
wish to restart your phone,
press the
Note: Your phone will be out of service
1. Click on Operation->Reset.
2. Click
3. Click OK at the confirmation
prompt.
V key to scroll down
U key to
V key to scroll to
U key to confirm and
T key to cancel.
temporarily during the restart
and downloading process.
Aastra Web UI
.
9112i IP Phone User Guide 35
Limited Warranty
Aastra Telecom warrants this
product against defects and
malfunctions during a one (1) year
period from the date of original
purchase. If there is a defect or
malfunction, Aastra Telecom shall,
at its option, and as the exclusive
remedy, either repair or replace
the telephone set at no charge, if
returned within the warranty
period.
If replacement parts are used in
making repairs, these parts may be
refurbished, or may contain
refurbished materials.
If it is necessary to replace the
Limited Warranty
telephone set, it may be replaced
with a refurbished telephone of the
same design and color. If it should
become necessary to repair or
replace a defective or
malfunctioning telephone set
under this warranty, the provisions
of this warranty shall apply to the
repaired or replaced telephone set
until the expiration of ninety (90)
days from the date of pick up, or
the date of shipment to you, of the
repaired or replacement set, or
until the end of the original
warranty period, whichever is
later. Proof of the original purchase
date is to be provided with all
telephone sets returned for
warranty repairs.
Exclusions
Aastra Telecom does not warrant
its telephone sets to be compatible
with the equipment of any
particular telephone company.
This warranty does not extend to
damage to products resulting from
improper installation or operation,
alteration, accident, neglect, abuse,
misuse, fire or natural causes such
as storms or floods, after the
telephone is in your possession.
Aastra Telecom shall not be liable
for any incidental or consequential
damages, including, but not
limited to, loss, damage or expense
directly or indirectly arising from
the customers use of or inability to
use this telephone, either
separately or in combination with
other equipment. This paragraph,
however, shall not apply to
consequential damages for injury
to the person in the case of
telephones used or bought for use
primarily for personal, family or
household purposes.
This warranty sets forth the entire
liability and obligations of
Aastra Telecom with respect to
breach of warranty, and the
warranties set forth or limited
herein are the sole warranties and
are in lieu of all other warranties,
expressed or implied, including
warranties or fitness for particular
purpose and merchantability.
Warranty Repair Services
Should the set fail during the
warranty period;
In North America, please call
1-800-574-1611 for further
information.
Outside North America, contact
your sales representative for return
instructions.
You will be responsible for
shipping charges, if any. When you
return this telephone for warranty
service, you must present proof of
purchase.
After Warranty Service
Aastra Telecom offers ongoing
repair and support for this product.
This service provides repair or
replacement of your Aastra
Telecom product, at Aastra
Telecom's option, for a fixed
charge. You are responsible for all
9112i IP Phone User Guide 37
shipping charges. For further
information and shipping
instructions;
In North America, contact our
service information number: 1-800574-1611.
Outside N
orth America,
contact your sales representative.
Note:
Repairs to this product may be made
only by the manufacturer and its
authorized agents, or by others who
are legally authorized. This restriction
applies during and after the warranty
period. Unauthorized repair will
void the warranty.
Limited Warranty
38 9112i IP Phone User Guide
Index
Numerics
9112i
Index
features
getting started 3
installation and setup 2
option key 4
requirements 1
1
A
Aastra Web UI
basic settings description
operation description 6
status description 5
about this guide 1
answering a call 19
arrow keys, navigation 7
auto-answer, enabling/disabling 17
B
BLF list 10
blind transfer 20
C
call forwarding 28
configuring 28
call on hold, placing 20
call waiting tone 32
callers list 26
conference calls 21
consultive transfer 21
D
dial tones, stuttered 32
dialing a number 16
directory, accessing 23
do not disturb (DND) 10
documentation 1
DTMF, suppressing playback 30
E
ending calls 22
F
Flash key 10
G
getting started 3
6
H
handling calls 19
hard keys 7
headset, using 16
How do I restart the IP phone? 35
I
incoming calls, sending to voicemail
19
incomplete config. 3
installation 2
intercom calls 17
introduction 1
IP address, finding 5
L
language
configuring
overview 33
33
M
making calls 16
managing calls 23
microphone, enabling/disabling 17
mute button 18
N
no service 3
O
options button 4
P
park/pickup
using on the IP phone
plugging in the phone 3
programmable key
deleting
description 8
editing 14
14
13
R
receiving calls 19
redial button 18
restarting the phone 15
ring tone sets 31
ring tones 30
9112i IP Phone User Giude Index-1
S
speakerphone, using 16
speeddial 8
startup screens 3
swap key 19
T
troubleshooting solutions 34
How do I change my user pass-
word?
34
How do I find the IP address of
my phone?
How do I restart the IP phone?
34
35
Why can’t I get a dial tone? 34
Why does my phone display
"bad encrypted config"?
35
Why doesn’t my phone ring?
34
Why is my display blank? 34
Why is my speakerphone not
working?
Why is the light not coming on
with a new Voice Mail
Message?
U
updating the phone 3
user password 6
using the phone 7
V
volume controls 16
W
Warranty 37
Web interface 5
X
XML service 11
34
34
Index
Index
Index-2 9112i IP Phone User Giude
If you’ve read this owner’s manual and consulted the Troubleshooting section and
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.
© Aastra Telecom Inc.2005 41-000111-00-08
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