Aastra Telecom 800 User Manual
Aastra 800
Installing and Commissioning
User Guide
Welcome to Aastra DeTeWe
Thank you for choosing this Aastra DeTeWe product. Our product meets the
strictest requirements with regard to quality and design.
The following user guide will assist you in installing and commissioning your
Aastra 800 and answer most of the questions that may arise.
If you require further technical support or information about other Aastra DeTeWe
products, please refer to our website at www.Aastra-DeTeWe.de. It provides
additional notes and tips on the product.
Contents
1. Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2. Factory Settings on Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.1 Telephony Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2 Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.3 Internet Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.1 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.2 System Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.2.1 Standard PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.2.2 Capacity Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.2.3 Suggested PC Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.2.4 LAN and Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.2.5 Configuration of Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.3 Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
3.4 Setup Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3.5 Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.6 LAN Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.6.1 Configuring a Fixed IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.6.2 Deactivating Competing Network Services . . . . . . . . . . . . . . . . . . . . . . .26
3.6.3 Deactivating Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
3.6.4 Configuring SNTP Time Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.6.5 Checking Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.6.6 Selecting LAN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
3.7 Power Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
4. Aastra 800 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.1 Overview Aastra 800 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
4.2 Inspecting Windows Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
4.3 Starting Aastra 800 Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
4.4 “General” Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
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4.5 “Connections” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
4.6 “Setup” Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.7 “Program” Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
4.8 “Options” Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
5. Aastra 677xip (OpenPhone 7x IP) System Telephones:
Extensions and Accessories45
5.1 Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
5.2 Key Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
5.3 Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
6. Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.1 Configuring the Aastra 800. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
6.1.1 Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
6.1.2 Starting the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
6.1.3 Loading the Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.1.4 Finishing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
6.1.5 Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .53
6.2 Aastra 800 in Computer Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
6.2.1 Introduction to TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
6.2.2 LAN Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
6.2.3 Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
6.2.4 E-Mail: Accounts and Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
6.2.5 Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
6.3 Generating Your Own MoH Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
7. Voice over IP (VoIP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1.1 IP System Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1.2 External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
7.1.3 Internal SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
7.2 Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.2.1 Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.2.2 Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.2.3 Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
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7.2.4 Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
7.2.5 Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
7.3 SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.3.1 External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
7.3.2 Internal SIP Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
7.4 VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
7.4.1 Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
7.4.2 VoIP System Telephone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . .72
7.4.3 LAN DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
7.4.4 Start Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
7.4.5 Local Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
7.5 Aastra 277xip (OpenPhone 7x IPC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
7.5.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
7.5.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
8. DECT over IP® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.1 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
8.1.1 DECT Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
8.1.2 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
8.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
8.2.1 Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
8.2.2 Setting up the WLAN Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
8.2.3 Configuring for a Remote Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
9. PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
9.1 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
9.1.1 Connection via Q.SIG-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
9.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
9.2.1 Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
9.2.2 Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
9.2.3 Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
9.3 Technical Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
10. Team Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
10.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
10.1.1 Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
10.1.2 Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
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10.2 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10.2.1 Executive/Secretary Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10.2.2 Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
10.2.3 Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
10.2.4 Toggle Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
11. Call Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.1.1 Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.1.2 Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.1.3 Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.1.4 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.2 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.2.1 Enquiry Station for an Operator with Two System Telephones . . . 110
11.2.2 Group of Three Enquiry Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
12. Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
12.1 Configuring the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . 115
12.1.1 Activating the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . 115
12.1.2 Configuring and Managing Companies . . . . . . . . . . . . . . . . . . . . . . . . . 116
12.1.3 Assigning Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
12.1.4 Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
12.1.5 Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
12.1.6 Configuring the Company Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
12.2 Working with the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . 118
12.2.1 Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
12.2.2 Making Calls Between Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
12.2.3 Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
13. Configuring the PC Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
13.1 Setting up TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
13.2 Browser for OpenCTI and OpenHotel . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
13.3 Setting up Video Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
13.4 Address Queries using LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
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14. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
14.1 Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
14.2 DECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
14.3 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
15. Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
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6
Features
1. Features
The Aastra 800 communications system is a PC software for voice communication
via VoIP. Using VoIP (“Voice over Internet Protocol”), telephony connections can be
conducted via intranet and internet data lines. VoIP offers new applications and in
many cases represents a distinct cost advantage.
The Aastra 800 communications system is installed and run under the Windows
operating system. The software combination can be operated using standard PC
hardware. After set-up, the Aastra 800 communications system provides comprehensive communication and application possibilities which fulfill both usual as
well as advanced expectations with regard to today's voice communication.
Due to the high performance of today's PC hardware, you do not need to purchase, install and maintain specialized hardware systems for voice communication
such as telephone systems (PABX) nor special telephone lines. You can also make
full use of the usual features of such communications systems. Furthermore, you
can use additional options such as VoIP networking with distant communications
systems or the integration with program systems which integrate VoIP for voice
communication.
The following communication applications are available:
■ Telephony with VoIP system telephones, SIP system telephones, standard SIP
telephones or software telephones
■ Telephony with DECT terminals or with DECT-GAP standard telephones via
DECT over IP base stations
■ External internet telephony and telephony connections on the conventional
telephone network (PSTN) via SIP providers
The PC computer that the Aastra 800 communications system is installed on is
usually integrated with the existing network (LAN). The configuration and programming of the Aastra 800 communications system is done via a web browser
(web console) that can be operated both from the same PC and from a PC hooked
up via LAN. All telephony functions and the functions of the web console can be
used at all workstation computers on the LAN network. VoIP integration and connection to an existing e-mail system are available.
7
Features
SIP Trunk Lines
The Aastra 800 communications system offers external SIP connections as “SIP
trunk lines”. Alongside several SIP individual connections with various SIP providers, direct-dialable SIP-DDI connections for external telephony. Configuration
and assignment of external SIP connections is done for telephony users in a completely transparent manner. This facilitates a smooth introduction to using inexpensive internet telephony.
Networking
For meeting rising demands, the Aastra 800 communications system can be networked with other communications systems via internet connections (“Q.SIG-IP”).
This enables you to connect distant locations and branches into a single, large
telephony network. With up to five virtual lines, the number of simultaneous connections possible between two communications systems is only limited by the
bandwidth of the internet connection. Via the Q.SIG IP networking, the Aastra 800
communications system can serve as a subsystem or as a DECT server, for example.
Networking is described in the chapter entitled PBX Networking starting on
page 92.
DECT over IP
®
The Aastra 800 communications system supports the set-up of a DECT network for
mobile office communication. To do so, you use the DECT networking via VoIP,
DECT over IP. Hooking up DECT over IP base stations is done via network lines. For
larger offices, multiple DECT base stations increase wireless network coverage and
provide a transparent handover between the base stations, during an ongoing
telephony connection as well.
Handsets as system terminals with all the system telephony features are available
for DECT telephony and handsets using GAP and CAP standards are also supported. The handover between the RFPs also functions with handsets using the
GAP standard.
Further Telephony Features
With the Aastra 800 communications system, you can use CTI applications (Computer Telephony Integration). The TAPI (Telephony Application Programming
Interface) and CSTA (Services for Computer Supported Telecommunications Applications) standards are supported to integrate CTI applications.
The Aastra 800 communications system supports the usage of a browser-based
CTI application, connection to external CTI and CSTA applications, e-mail integration, VoIP networking as well as other Aastra 800 communications systems and
other Q.SIG-IP capable communications systems. The Aastra 800 communications
8
Features
system also features browser-based CTI application, the OpenCTI 50. Users can
access and use the telephone functions on their PC via the OpenCTI 50.
Furthermore, additional program packages can be activated and operated which
provide extended and convenient telephony functions. These include, e.g. the
“OpenVoice” and “OpenAttendant” digital voice memory and voice information
systems.
You can optimize telephone communication using the team functions and callqueuing function.
The separately licensable “OpenCount” web application enables you to record,
store and analyze telephony connections using configurable filters. You will find
more information on this topic in the Online Help of the web console.
9
Factory Settings on Delivery Telephony Basic Settings
2. Factory Settings on Delivery
The following basic settings and features are active after you have installed the
Aastra 800 communications system. We recommend that you configure the
Aastra 800 communications system to suit your individual requirements before
using it (see Configuration starting on page 49).
2.1 Telephony Basic Settings
■ There are no pre-configured telephony terminals.
■ Aastra 800 is configured ready for use in Germany.
■ An inactive SIP trunk with the name “SIP” is configured. This SIP trunk is bound
to the “External trunk” route using the line seizure code “0”.
■ All newly configured terminals ring if there are incoming external calls.
■ The password for the “Administrator” user is empty.
■ The system PIN is set at “0000”.
2.2 Authorisations
The allocation of authorities regulates which functions terminals on Aastra 800
can use. These authorities are configured for so-called user groups, to which users
and their terminals are then assigned.
Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Administrators” can access all functions in Aastra 800 and have unlimited configuration
rights. Users in the “Guests” group can not configure Aastra 800, may not make
any external calls and can only use a limited range of Aastra 800 terminal functions. The “Standard” user group is well suited as a starting point for creating user
groups for normal users of the system (e. g. the staff members of a company)
because of its default settings.
10
Factory Settings on Delivery Authorisations
The following functions are delivered preset for user groups:
User group settings
Function / Authorisation Standard Adminis-
Guests
trators
Applications
Configurator personal Expert View
Costs - + -
Phone Book + + +
Courtesy Service off off off
Phone Book
Entries (personal) 20 20 0
Edit central - + -
Dial in (outgoing)
External Interna-
tional
International
Incoming
only
Immediate external line seizure - - -
External line seizure over operator - - -
*)
LCR
Deactivate LCR
LCR at call forwarding to extern.
VIP call
PIN dial
*)
*)
Announcement
Intercom
Dialout for other phone
Instant connection
Callback on busy
*)
*)
*)
*)
*)
*)
*)
Multiple seizure at the parallel terminal s
++-
++-
---
++-
---
++-
++-
---
++-
++-
*)
+++
11
Factory Settings on Delivery Authorisations
User group settings
Function / Authorisation Standard Adminis-
trators
Switch authorization
*)
---
Dial in (incoming)
Pickup from group + + -
Pickup selective + + -
Call removal
Calling suppression at the parallel
terminal
Reaction: connection will be
disconnected
Call queue
*)
*)
*)
*)
---
---
---
000
Call forwarding
Call forwarding + + -
Call forwarding to extern + + -
Indicate call forwarding after time parallel
Call forwarding for other user
*)
Prevent call forwarding by other user
Connection
External to external
3-party conference
Park call
MOH at external connections
MOH at internal connections
*)
*)
*)
*)
*)
*)
*)
+++
---
*)
---
++-
++-
++-
+++
+++
Guests
Protection
Call protection ringing
tone
ringing
tone
Call waiting protection + + -
12
off
Factory Settings on Delivery Authorisations
User group settings
Function / Authorisation Standard Adminis-
Guests
trators
Announcement protection
Intercom protection
Pickup protection
*)
Display phone number off (intern)
Display phone number off (extern)
Display phone number off/on per
connection
Phone lock
*)
*)
*)
*)
---
---
---
*)
*)
---
---
++-
++-
Lists
Black list none none none
White list none none none
Special list none none none
Call filter none none none
Manage intern call list
Manage extern call list
Manage busy call list
System phones
All keys locked
Program function keys
Menu and ABC keys
Connection data
Send incoming connections
Send outgoing connections
Recording incoming connections
Recording outgoing connections
*)
*)
*)
*)
*)
*)
*)
*)
*)
*)
*)
*)
++-
++-
++-
--+
+++
+++
---
---
---
---
13
Factory Settings on Delivery Authorisations
User group settings
Function / Authorisation Standard Adminis-
trators
Number of suppressed digits
Incoming basic amount
Outgoing basic amount
Cost factor
Network
E-mail notification
Send E-mails
Others
Speed dialling
Keypad dialling
Time control
*)
*)
*)
*)
*)
*)
*)
*)
Booking number may be set up
Send short messages
*)
*)
*)
*)
000
0,00 0,00 0,00
0,00 0,00 0,00
100% 100% 100%
++-
++-
++-
++-
---
*)
++-
++-
*) These settings are shown only in the Expert view.
Guests
The following important settings are active without further configuration:
■ External authorisation: International numbers can be dialled from all con-
figured terminals. External lines must be seized by entering a preset code.
■ Call forwarding to internal and external numbers can be activated. Call for-
warding after delay is performed after 20 seconds. Call diversions for other
users and call diversions by other users are deactivated.
■ The telephone lock can be activated. The terminal PIN is “0000”.
■ The white list, black list and call filter are not preconfigured and therefore not
active. If these lists are configured, they can be activated for user groups.
■ Every standard user can change the configuration of Aastra 800.
14
Factory Settings on Delivery Internet Basic Settings
■ Every standard user can create a personal telephone book and edit entries in
the central telephone book.
■ Every standard user can read out the charges.
■ Applications requiring a license (e.g. OpenCount) can be used after being acti-
vated.
■ The multi-company variant is not activated.
2.3 Internet Basic Settings
The Aastra 800 communications system does not have any own network settings.
The settings of the PC that the Aastra 800 communications system is installed on
are the ones considered valid.
■ You can open the web console from the PC where the Aastra 800 communica-
tions system is running (“http://localhost/”). Moreover, you can open the web
console via the LAN connection from another PC.
■ Multiple e-mail account queries can be set up for every user. Every user with a
system terminal can be automatically informed about incoming e-mails with
this function. Subject and sender of the e-mail will be displayed. The e-mail
remains on the e-mail-server where it can be queried with a standard e-mail
program.
Please note: A Windows PC normally has more than one LAN connection.
For a correct function you need to select the desired LAN
connection in the Configurator under Network: LAN. Select an entry which shows the desired IP address and a MAC
address. Confirm your selection with Change.
15
Installation Safety Precautions
3. Installation
3.1 Safety Precautions
Please note: The Aastra 800 may be installed and operated by qualified
personnel only.
Aastra 800 software is installed on a standard PC. Use a shielded Ethernet cable
(STP cable, Shielded Twisted Pair cable) to connect this PC to a local network (LAN,
Local Area Network).
Ensure that all cables of terminals operated on the Aastra 800 are laid in such a
way that nobody can walk on or trip over them.
Outside cables and terminals may only be installed by qualified specialists
observing the appropriate safety measures.
Repairs to the terminals and all accessories must be carried out by accredited specialists. Inappropriate repairs may damage them and render any warranty claims
invalid.
Keep the packaging of terminals and accessories out of reach of children!
Note: Please observe the safety precautions in the user
guides of the operated terminals and the PC on which the
Aastra 800 is installed.
3.2 System Prerequisites
3.2.1 Standard PC
You require a standard PC with a Windows XP SP2 (32 bit) operating system for the
Aastra 800 communications system. Other types of Windows operating systems,
such as the 64-bit systems, Windows Vista, Linux/Wine or using a virtualization
product are not permissible for the safe ongoing operation of the Aastra 800 communications system.
Furthermore, for the Aastra 800 communications system, you should use a separate PC (a “server computer”) reserved for this purpose only. This ensures that the
16
Installation System Prerequisites
response time of the Aastra 800 communications system is not impaired by other
programs or server processes running simultaneously. Usually, the keyboard and
monitor hooked up to the server computer are protected against unauthorized
access and are only available for administrative purposes.
Furthermore, standard PC systems are possibly more likely to be optimized for
more obvious features while information on system failure dependability and possible length of operation are not provided. There are system components available
for purchase specialized towards increasing reliability of server operation. Using
such system components is recommended.
3.2.2 Capacity Characteristics
The Aastra 800 communications system is based on system software that has been
used reliably for years for hardware-based communications systems (PABX). These
specialized devices generally provide less CPU capacity, less RAM memory and less
hard-drive space than standard up-to-date PCs available in stores. However,
standard store PC systems do not have specialized hardware components which
have to be taken over by the PC's CPU for certain communication applications. The
CPU will thus have to offer sufficient performance capacity.
One example: With the normal VoIP system telephony, the system terminals communicate with each other directly. The Aastra 800 communications system is only
involved in switching the connection. This does not require much CPU capacity.
For a conference call, the voice data of all conference users have to be processed
by the CPU. This requires a substantially higher amount of CPU capacity.
3.2.3 Suggested PC Systems
You do not require any special PC hardware equipment for the Aastra 800 communications system. The systems described in the following are orientated towards
the specifications of Microsoft, the operating system producer:
Small System
■ suitable for up to 20 simultaneous calls
■ PC with 1 GHz 32 bit CPU, 1 GB RAM
■ 4GB hard-drive
17
Installation System Prerequisites
■ 100 Mbit Ethernet port, suitable switch and Cat5 lines
■ Microsoft Windows XP operating system with SP 2 (Professional Edition)
Large System
■ suitable for 20 simultaneous calls and more
■ PC with 3 GHz 32 bit-dual-core CPU, 1GB RAM
■ 20 GB SDD (Solid State Drive)
■ 1000 Mbit Ethernet port, suitable switch and Cat6 lines
■ Microsoft Windows XP operating system with SP 2 (Professional Edition)
■ suitable emergency power supply optional
■ suitable climate control in server room optional
■ a switch with PoE, QoS and VLAN capability optional
Some hardware components take up even during operation substantial CPU
capacity or impair the response capacity of the PC system in case of error. Be sure
you do not use so-called WinModems, 3-D game graphic cards with poor quality
drivers, TV cards, error-prone removable media (CDs/DVD-ROMs, CD/DVD burners)
or other similar items.
3.2.4 LAN and Internet
The PC system running the Aastra 800 communications system needs to be connected to a local area network (LAN). While different LAN topologies exist, a LAN
structured cabling and a central switch device (“star topology”) is recommended
for use with VoIP. For VoIP, the LAN should be optimized for low latency packet
transfer times, i.e. do not send VoIP data via unreliable or slow (< 100 Mbit/s) connections such as wireless links, multiple cascaded switches, or very long network
cables. It is possible to optimize a LAN for VoIP usage, for example if only measured
and calibrated cabling is used or by using VLANs to separate bulk data transfers
from VoIP data streams.
18
Installation System Prerequisites
With the Aastra 800 communications system, external telephony connections are
realized via VoIP as “SIP trunk lines”. The data rate necessary for an uncompressed
SIP trunk slightly exceeds the data rate of a standard ISDN B-channel connection
(64 kbit/s). For this reason, SIP trunk lines require a DSL broadband connection
with a minimum data rate of 386/128 kbit/s. A DSL connection with the fastpath
option enabled may help to increase the VoIP quality if you experience excessive
echoes during telephony conversations. If you plan to use the same broadband
connection for SIP trunks, Q.SIG-IP interconnections and standard internet data
transfers concurrently, you may need a faster and QoS-enabled broadband connection. An enhanced DSL router, offering QoS (or “traffic shaping”) to prioritize
VoIP data streams or VPN to secure Q.SIG-IP interconnections may be required
also.
3.2.5 Configuration of Operating System
Configure the Windows operating system and after installation optimize it for
usage with the Aastra 800 communications system. Please note the following
items:
■ Use the NTFS file system only. NTFS is the only system where access protection
for Aastra 800 communications system files can be configured.
■ The Aastra 800 communications system generally uses the network configu-
ration managed by the Windows operating system. Configure the network
card and the TCP/IP protocol stack in accordance with your LAN in the
Windows Control Panel. Please note that the Aastra 800 communications
system offers network services such as HTTP on port 80 and DHCP on port 67.
Competing service programs cannot be executed on the same computer. Furthermore, you should configure a static IP address.
■ When you wish to use external SIP connections or external Q.SIG-IP connec-
tions, the server PC requires a direct internet connection. To establish RTP voice
data connections, UDP connections on alternating ports from external sources
must be available. This is the case if the server PC is directly connected to the
internet, for example, via a connected DSL modem or another direct internet
connection. In this case, you should protect the server PC via suitable firewall
software. If you connect the server PC indirectly, for example, via a NAT router,
the router product you use must be SIP/RTP capable. Inexpensive router
products frequently do not offer this as they do not have a setting for the
required “Full Cone NAT” or suitable “UDP/RTP Port Forwarding” settings.
19
Installation Installing the Software
■ The Windows operating system does not offer QoS or “Traffic Shaping” in the
entry-level installation. To make optimal usage of an asymmetrical DSL connection and to ensure telephony connection quality – with simultaneous upand downloads, for example – you should be sure to use suitable router
products. These products offer QoS/traffic shaping and support extensive configuration of internet traffic flow.
■ Depending on the performance capacity of the PC hardware it may be a good
idea to adjust the Windows performance options. Go to the Windows control
panel and select the Performance and Maintenance category. Click on the
System icon. The System Properties dialog opens. Select the Advanced tab.
Under Performance click on the Settings button. The Performance Options
dialog opens. In the Advanced tab activate the Adjust for best performance
of: Background services option. Click on the Virtual memory: Change
button and review the settings for the virtual memory paging file. Please note
the information provided in the Virtual Memory dialog.
3.3 Installing the Software
Provided, that the above requirements are met, the installation of the Aastra 800
software is straightforward. You simply start the setup program and follow the
steps of the installation wizard:
1. Start Windows Explorer. Double click the “Aastra800_Setup.exe” executable
file.
Note, that you need to be logged in as user with administrator rights to install
the Aastra 800 software.
2. Select the language for the installation wizard and confirm with OK. Click on
the Next button to proceed to the next step of the wizard.
20
Installation Installing the Software
Read the license agreement and accept the terms by activating the respective
option in order to proceed.
3. The next wizard steps allows you to disable the creation of a desktop icon, to
change the default program installation path, or to disable the automatic
startup of the Aastra 800. In standard cases you should accept the defaults.
21
Installation Installing the Software
Confirm the last wizard step with Install to start the Aastra 800 software installation.
4. During the software installation, the setup program checks your system configuration, shows a message box and offers a report to notify you about potential
problems.
5. It is likely, that your Windows system has additional DHCP enabled LAN connections and network adapters, which triggers the mentioned warning. Do not
disable the Show more information option which displays the installation
report if you click the Finish button. To redisplay the report later on, open the
“C:\Program Files\Aastra\Aastra_800\finish.html” in a web browser.
Click the “Setup logfile” link to check for potential issues found during the
installation. Pay attention to text displayed on a red background (see Setup
Troubleshooting starting on page 23 below).
22
Installation Setup Troubleshooting
3.4 Setup Troubleshooting
The following list has brief explanations about different setup logfile entries.
DHCP enabled: yes
If the listed network adapter/LAN connection should be used for running the
Aastra 800 communications system, you need to switch it’s configuration to a
static IP address (see Configuring a Fixed IP Address starting on page 24). You also
need to select the LAN connection in the web console (see Selecting LAN Con-
nection starting on page 33).
If the network adapter is unused and has another IP range than network adapter
to be used for the Aastra 800 communications system, you may safely ignore this
logfile message.
Note, that the same adapter may be listed more than once. This may be the case, if
you have changed the network adapters hardware slot position. The former
network adapter driver is still installed but hidden while the respective LAN connection has no assigned MAC address. These hidden network adapters can be
ignored safely, too.
Virtual Environment: detected
The Aastra 800 communications system cannot run in virtual environment such as
VmWare or VirtualPC. Install the Aastra 800 communications system on a real
Windows PC.
Java Runtime Environment: too old
The installed Java Runtime Environment (JRE) is outdated. In order to run the
Aastra 800 Monitor, visit http://www.java.com/ and install a newer version of the
JRE. Detailed information on the Aastra 800 Monitor can be found in the chapter
entitled Aastra 800 Monitor starting on page 36.
Concurrent Service
If the Aastra 800 communications system does not behave as expected – for
example, the http://localhost/ link does not show the Aastra 800 web console –
you may need to remove additional server software which is blocking the necessary TCP/IP ports (see Deactivating Competing Network Services starting on
page 26). Note, that the setup program may not be able to detect a concurrent
service.
23
Installation Licensing
3.5 Licensing
Operating the Aastra 800 communications system requires to purchase the necessary software license. The Aastra 800 provides basic licenses (see also the
chapter entitled Technical Specifications starting on page 127) which cover basic
features and are sufficient for many applications. If you need additional or
enhanced features, you can purchase additional activation keys and activate them
in the Configurator on the System: Licences page.
Note, that the serial number displayed on the System: Licences page is specific for
your PC system. Entered activation keys are valid only for this serial number. You
need new activation keys, if the serial number changes. Contact your dealer or the
Aastra DeTeWe sales department for new activation keys if required.
3.6 LAN Integration
In order for VoIP telephony to function in a Local Area Network (LAN), the
Aastra 800 communications system must be able to communicate with the VoIP
devices hooked up to the LAN. To do so, the Aastra 800 communications system
generally uses the network functions of the operating system used.
In an existing LAN, you usually already have the Internet Protocol (IP) for networking computers in use. The installation and commissioning of the Aastra 800
communications system on a running Windows operating system networked with
IP can thus be done quickly and with little complication. This chapter explains the
technical details that are important for operating the Aastra 800 communications
system.
3.6.1 Configuring a Fixed IP Address
The server computer where the Aastra 800 communications system will be
installed and run requires a LAN connection with the IP protocol. The fixed IP
address of the LAN connection must be set manually. The IP address you have to
use for the Aastra 800 communications system should be coordinated with the
network administrator in charge.
Do not configure a dynamic DHCP-assigned IP address for the LAN connection.
When a IP address change is initiated via DHCP on occasion, for example, all
ongoing VoIP connections will be interrupted without prior warning. You may possibly have to even restart connected VoIP devices. During installation the instal-
24
Installation LAN Integration
lation program of the Aastra 800 communications system checks whether a fixed
IP address has been configured and displays a corresponding message accordingly.
Check over and, if necessary change the configuration of the LAN connection. To
do so, you must be logged on as a user with administrator rights.
1. Select the Network and Internet Connections category in the Windows
control panel.
2. Open the Network Connections window.
3. Click on the desired local area connection with the right mouse button. Select
the Properties command from the context menu.
4. Select the General tab in the properties dialog. Select the Internet Protocol
(TCP/IP) entry from the list of connection items. Click on the Properties
button.
Local Area Connection Properties: TCP/IP
5. Activate the Use the following IP address option. Enter the IP address for the
Aastra 800 communications system. Enter the Subnet mask to be used in your
LAN. Enter the IP address for the Internet access router under Default
gateway.
6. Activate the Use the following DNS server addresses option. Enter at least
the IP address for one DNS server.
25
Installation LAN Integration
7. Confirm your settings with OK.
Note: The settings for subnet mask, gateway and DNS server
are usually the same for all computers in a LAN. The IP address for each computer in a LAN must be different. Do not
use any IP addresses for the Aastra 800 communications system that may also be assigned to other computers with
DHCP. When you are operating a local DNS server in your
LAN, you should link the IP address of the Aastra 800 communications system with a DNS name in order to facilitate
convenient access to the Web interface of the Aastra 800
communications system.
Tip: You can find out anytime what the IP settings are that are ac-
tually being used by the Windows operating system using the
“ipconfig” program. Select the All Programs: Accessories:
Command Prompt command in the Windows start menu.
Enter “ipconfig /all” and confirm with the enter key.
3.6.2 Deactivating Competing Network Services
The Aastra 800 communications system provides a range of network services.
For each of these services, the Aastra 800 communications system listens on a specific TCP or UDP port number for incoming connections. The port numbers are
predefined and cannot be changed by default. This means that, for example, the
Web console of the Aastra 800 communications system can always be accessed
from other computers at TCP port number 80.
No competing programs or services can be executed on the server computer that
are allocated to the same port numbers. If you have, for example, installed the
“WWW service” subcomponent for the “Internet information services”, instead of
accessing the Web console, visit the main page of the WWW service. The sequence
in which the services were started determines which of the competing services is
reached.
26
Installation LAN Integration
Uninstall or deactivate services allocated to the following ports. Port numbers in
current use are listed on the System Info: Network: Ports page in the Configu-
rator of the Web console.
Port Numbers
Transport Port(s) Description
TCP 67 DHCP and BOOTP service for IP config-
uration of VoIP terminals
TCP 80 HTTP service for operating the Web
console and the OpenCTI application
TCP 389 LDAP service for querying the tele-
phone book
TCP 6113-6116 internal administrative services
TCP 7001 CSTA service
TCP 8099 IP-RFP system service (for DECT over IP)
TCP 8100 IP_L2_REGM, registration service for
VoIP system telephones
TCP 8101 IP_L2, service for VoIP system tele-
phones
TCP 8106 DECT monitor service
TCP 10000-10010 predefined port numbers for a Q.SIG-IP
bundle
TCP 14456 CTI control service (UDP also)
TCP 14457 CTI data service
TCP 27015 sysmon service (localhost only)
TCP 27016 autolog service (localhost only)
TCP 28015 supervisor system service (localhost
only)
TCP 28016 supervisor admin service (localhost
only)
TCP 59414 RM_RTP service
27
Installation LAN Integration
Port Numbers
Transport Port(s) Description
UDP 69 TFTP service for firmware file transfer to
VoIP terminals
UDP 5060 signalling for SIP lines
UDP 40000 internal administration service
UDP dynamically as-
RTP calls
signed port numbers
Among the programs and components supplied for Windows XP/Professional, the
only thing that may interfere with the functioning of the Aastra 800 communications system is the “Internet information services” – if installed, of course. Change
the predefined port numbers or deinstall the “Internet information services” components using the following steps. To do so, you must be logged on as a user with
administrator rights.
1. Select Software category in the Windows control panel.
2. Click on the Add/Remove Windows Components menu button.
Control Panel: Add or Remove Programs: Deinstall IIS
3. Deactivate the Internet Information Services (IIS) list option in the Components list.
28
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