Aastra Model 6867i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001524-00 REV00 – 04.2014
Software License Agreement
Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.
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Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Finding Your Phone’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
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Content
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Presence Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
BLF/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Speed Dial/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Empty Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
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Content
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
DND and Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
41-001524-00 REV00 – 04.2014 v
Content
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Model M680i Expansion Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-1
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-2
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
vi 41-001524-00 REV00 – 04.2014
Welcome
The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and
their networks. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that
utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.
Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color LCD
display, 6 programmable soft keys, 4 programmable context sensitive system keys and native DHSG/EHS headset
support. With its fully customizable hard key layout, XML capabilities, and an environmentally efficient PoE class 2
rating, the 6867i is one of the most advanced SIP desktop phones available on the market today.
About this Guide
This guide explains how to use the basic features of your new 6867i phone. Not all features listed are available by default.
Contact your System or Network Administrator to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For information on more advanced
settings and configurations, Administrators should refer to the Aastra SIP IP Phones Administrator Guide.
Documentation
• Aastra 6867i SIP IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the User Inter-
face (UI) and details on UI navigation, as well as information on other important features. The Quick Reference Guide
can be downloaded from http://www.aastra.com.
• Aastra 6867i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-
tions, and basic options list customization. The Installation Guide can be downloaded from http://www.aastra.com.
• Aastra 6867i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The
User Guide can be downloaded from http://www.aastra.com.
• Aastra SIP IP Phones Administrator Guide – Describes how to set up the Aastra SIP IP phones on the network and con-
tains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can
be downloaded from http://www.aastra.com.
Phone Features
• 3.5” QVGA color TFT LCD with backlight
• Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with your computer
• USB 2.0 port (100mA maximum)
• 6 programmable and 4 context-sensitive softkeys
• Press-and-hold speed dial key configuration feature
• Supports up to 9 call lines with LEDs
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
41-001524-00 REV00 – 04.2014 1
Welcome
Requirements
The 6867i requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet
performance)
• Power source:
– For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from
the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE])
– For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to connect from the DC power port on the phone to a power source
or
– Use a PoE power injector or a PoE switch
Installation and Setup
If your System Administrator has not already setup your 6867i phone, please refer to the Aastra 6867i Installation Guide
for basic installation and physical setup information. For more advanced administration and configuration information,
System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.
2 41-001524-00 REV00 – 04.2014
IP Phone Keys
Key Panel
The following sections describe the various 6867i phone key functions and how they can help you make and manage your
calls and caller information.
6867i Handset
High Quality Speakerphone
Message Waiting Indicator
Goodbye Key
Hold Key
Options Key
Mute Key
Volume Control
Dialpad
Callers List Key
Redial Key
Line/Call Appearance Keys
Speaker/Headset Key
Directory Key
Navigation Keys/Select Button
Transfer Key
Conference Key
Presence Key
Programmable Softkeys
Context-Sensitive Softkeys
TFT LCD Screen
41-001524-00 REV00 – 04.2014 3
IP Phone Keys
Key Description
The following table describes the keys on the 6867i:
Key Description
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving
changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey
offered on the display.
For more information, see “Placing a Call on Hold” on page 110.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing any Administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 17.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone
is on mute).
For more information, see “Mute” on page 108.
Volu me Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 130.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed
number.
For more information, see “Redial” on page 105.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each
with LED indicator lights.
For more information, see “Line and Call Appearances” on page 55.
Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 103.
Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).
For more information, see “Directory” on page 122.
Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the phone’s user
interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when
in the Directory, Callers, and Redial Lists).
For more information, see “UI Navigation” on page 15.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 111.
4 41-001524-00 REV00 – 04.2014
Key Description
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 116.
Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact.
For more information see “Presence Key” on page 56.
Left Softkeys - 6 programmable keys that allow you to easily perform up to 20 specific functions and access enhanced
services provided by third parties (e.g. XML applications).
For more information see “Configuring Softkeys” on page 57.
Bottom Softkeys - 4 programmable keys that support up to 18 functions. These keys also act as state-based keys allowing you to easily perform context-sensitive functions during specific states (i.e. when the phone is an idle, connected,
incoming, outgoing, or busy state).
For more information see “Configuring Softkeys” on page 57.
IP Phone Keys
41-001524-00 REV00 – 04.2014 5
IP Phone Keys
Dialpad Keys
The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the
alphabet. The 6867i phone dialpad includes the following:
Dialpad Key Description
0Dials 0
1 Dials 1
2 ABC Dials 2
3 DEF Dials 3
4 GHI Dials 4
5 JKL Dials 5
6 MNO Dials 6
7 P QRS Dials 7
8 TUV Dials 8
9 WXYZ Dials 9
Dials the Operator on a registered phone
When entering text, this key enters A with one press, B with two presses, and C with three presses
When entering text, this key enters D with one press, E with two presses, and F with three presses
When entering text, this key enters G with one press, H with two presses, and I with three presses
When entering text, this key enters J with one press, K with two presses, and L with three presses
When entering text, this key enters M with one press, N with two presses, and O with three presses
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
When entering text, this key enters T with one press, U with two presses, and V with three presses
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or
personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key
functions are dependant on your country’s feature availability. Contact your System Administrator for more information
about available functions using these keys.
These dialpad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 102)
• Enter digits or letters in the IP phone user interface
• Program a speed dial number (see “Speed Dial Key” on page 62)
• Press a speed dial key (see “Speed Dial Key” on page 62)
• Press the keys associated with a called Interactive Voice Response (IVR) system
6 41-001524-00 REV00 – 04.2014
Getting Started
The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up
screens you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6867i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.
The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server.
This may take a few moments while the phone downloads the latest updates.
Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.
41-001524-00 REV00 – 04.2014 7
Getting Started
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.
When the configuration update is complete, the phone displays the following screens and then displays the
Home
screen.
8 41-001524-00 REV00 – 04.2014
Getting Started
Network Connected/Network Disconnected
If your phone successfully connects to the network the phone will go directly to the Home screen.
If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display
and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect
when it is reconnected and remove the Network Disconnected prompt from the screen. However, if changes have been
made to your phone’s network settings, you may need to restart your phone. Check with your System or Network Administrator for assistance.
For more information about connecting your phone, see the Aastra 6867i IP Phone Installation Guide.
Note:
If the phone displays a No Service status message you can still use the phone but note that it is not registered with the
Registrar. For more information about registering your phone, contact your System Administrator.
41-001524-00 REV00 – 04.2014 9
Getting Started
Date and Time
Line and Name
Status indicators
Status Messages
UI Overview
Home Screen
When the phone has successfully updated the configuration and connected to the network, the phone displays the
Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various
important status messages. It is the default screen displayed when the phone is in an idle state.
Note:
Your System Administrator should have configured your SIP screen name, line number, and any other administrative
features required. If your name does not display on the screen, contact your System Administrator.
Phone/Line Status Indicators and Messages
There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons
display on the upper right corner of the Home screen.
The following table identifies and describes the phone/line status indicators on the Home screen.
Icon Description
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from
being used and preventing any changes from being made to the phone.
Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle
indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail
softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation
for the voicemail system you are using.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND feature is enabled. When DND is enabled,
callers calling into the phone hear a busy signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward feature is enabled. When Call Forward is enabled, incoming phone calls are automatically forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.
10 41-001524-00 REV00 – 04.2014
Getting Started
More Softkey
Bottom Softkeys
Left Softkeys
In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home
screen when the situation arises:
• Number of missed calls
• Phone lock status
• SCA Caller IDs
• XML-related text
• Network status
Softkeys
6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can configure the left softkeys with up
to 20 functions and configure the bottom softkeys with up to 18 functions as required.
Note:
For more information about configuring the left and bottom softkeys, see “Configuring Softkeys” on page 57.
If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the
screen. For example, in the illustration above XML Menu and Voicemail were configured as XML and speed dial keys
respectively and the remaining three left softkeys were configured as Busy Lamp Field (BLF) keys. The bottom set of
softkeys were configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively.
A More softkey as indicated by dots is also displayed at the bottom right of the screen if you have configured more
softkeys than can be displayed at one time. These dots indicate the number of softkey pages and its relative position.
Off-Hook and Dialing Screen
When you pickup the handset on the Home screen, the screen displays as follows:
41-001524-00 REV00 – 04.2014 11
Getting Started
Line Usage
Indicators
Available Lines
New Call/
Pickup Key
This screen displays the following bottom keys:
• Dial
• Conf (Conference)
• Xfer (Transfer)
These keys are context-sensitive and cannot be changed.
The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the
6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles
between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).
Line Selection Screen
The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that
tell you whether or not a line is in use.
It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to
dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up
the call on hold on the respective line.
The following table identifies and describes the line usage indicators on the Line Selection screen.
Indicator/Icon Description
N/A No icon denotes that no calls are associated with the line and the line is available to be used.
# A number denotes how many call appearances are being utilized on the respective line.
Indicates a call is incoming on the respective line.
Indicates a call is outgoing on the respective line.
12 41-001524-00 REV00 – 04.2014
Getting Started
Call Timer
Call Feature
Indicators
Caller ID
Picture ID
Call Status
Indicators
Detailed-View Call Screen
The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen dis-
played for all active point-to-point calls.
The Detailed-View Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the
duration of the call in focus (in minutes and seconds), the caller ID (name and number), and call status and feature indicators.
The following table identifies and describes the call status and call feature indicators on the Detailed-View Call screen.
Indicator/Icon Description
Call Status Indicators
N/A No icon denotes that he call is connected and in progress.
Indicates the call is on hold.
Call Feature Indicators
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow denotes where the other conference call participant is in the list of calls.
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Aastra Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
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Getting Started
Call Timer
Call Status
Indicators
Call Feature
Indicators
Caller ID
Multi-View Call Screen
The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in
progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View
Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.
The following table identifies and describes the call status and call feature indicators on the Multi-View Call screen.
Indicator/Icon Description
Call Status Indicators
N/A No icon denotes that he call is connected and in progress.
Indicates the call is on hold.
Call Feature Indicators
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls.
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Aastra Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
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Getting Started
Navigation Keys/
Select Button
UI Navigation
UI navigation is easily performed using the navigation keys located to the right of the LCD screen.
The
3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and
scroll through the different lines/calls on the respective screen. Pressing the center
performs various actions (such as dialing out when in the DIrectory, Callers, and Redial Lists).
button selects/sets options and
41-001524-00 REV00 – 04.2014 15
Getting Started
Home Screen
Line Selection Screen
Multi-View Call Screen Detailed-View Call Screen
Press Right
Press Left
Press Right
Press Left
Press Right
Press Left
Press Up
Press Down
Press Up
Press Down
Press Up
Press Down
Press Right
Press Left
Press Right
Press Left
Press Right
Press Left
The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.
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Note:
The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when
more than one call is a ringing or connected state.
Methods of Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP phone
• Using the Aastra Web UI in an Internet browser window from your PC
Phone Options via the IP Phone UI
You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings:
Icon Option
Status
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Call Forward
Lock
• Password
• Phone Lock
Audio
• Audio Mode
• Headset
• Ring Tones
• Tone S et
Display
Dialpad
• Live Dialpad
41-001524-00 REV00 – 04.2014 17
Methods of Customizing Your Phone
Icon Option
• Speed Dial Edit
Restart
Note:
The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should
only be set up and changed by your System Administrator.
Simplified Options List
Your System Administrator may configure a simplified Options List for your phone. The following table indicates the
options that may appear on your phone if the simplified Options List is applied.
Icon Option
Status
Call Forward
Lock
Audio
• Audio Mode
• Headset
• Ring Tones
• Tone Set
Display
Restart
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Methods of Customizing Your Phone
Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options.
3. Press the button or Select softkey to select an option.
4. Use the navigation keys, dialpad keys, and softkeys that display for each option to make any desired changes.
5. Press the Save softkey to save your changes.
6. Press the button or the Cancel softkey at any time to exit without saving changes.
Notes:
• For more information about customizing your phone using the available options from the IP phone UI, see “Custom-
izing Your Phone” on page 28.
• For more information about Advanced options, contact your System Administrator.
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Methods of Customizing Your Phone
Phone Options via the Aastra Web UI
In addition to the IP phone UI options, you can customize options on the IP phone using the Aastra Web UI. In order to
access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see “Finding Your Phone’s IP Address” on page 25.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
The following logon screen displays.
2. At the prompt, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note:
For a user, the default username is “user” and the password field is left blank.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
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Methods of Customizing Your Phone
• None • Call Forward
• Line • BLF/Xfer
• Speed Dial • Speed Dial/Xfer
• Do Not Disturb (DND) • Speed Dial/Conf
• Busy Lamp Field (BLF) • Directory
• BLF/List • Callers List
• Auto Call Distribution (ACD) • Redial
• Extensible Markup Language (XML) • Conference
• Flash • Trans fer
• Sprecode • Intercom (Icom)
• Park • Phone Lock
• Pickup • Paging
• Last Call Return • Empty
The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings.
Category Description
Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware infor-
Operation User Password - Allows you to change the user password.
mation regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in
the Status window is read-only.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and
to prevent use of the phone, as well as reset the user password.
Softkeys and XML - Allows you to configure up to 6 left softkeys and 4 bottom softkeys with functions identified in the list below.
Available functions for softkeys:
Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad/dialpad for speed dialing
purposes.
Expansion Module - Allows you to configure an additional 16 softkeys with a M680i Expansion Module if it is attached to the
phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Not all functions in the
table above apply to the expansion modules.
Directory - Allows you to copy the Callers List and Directory from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
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Methods of Customizing Your Phone
Category Description
Basic Settings Preferences - Allows you to enable/disable the following:
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Goodbye Key Cancels Incoming Call
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Ring Tones (global and per-line basis)
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6867i.
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Phone Status
You can view the status of your phone using the IP phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The Status option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Firmware information including firmware version and boot version
• Network status including your phone’s IP, MAC address, and LAN/PC port information
• Storage information including how many records are stored in your Directory, Callers, and Redial lists
• Error messages from the last reboot or startup
• Copyright information.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Press the button to enter the Status menu.
3. Use the 5 and 2 keys to scroll the through the following status items:
• Firmware Info
• Network
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Phone Status
• Storage
Note:
If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record
stored in memory for the respective list instead of the total number of records stored.
• Error Messages
Note:
Press the Copyright softkey to view copyright information.
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Phone Status
Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the
browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
IP Phone UI
1. Press to enter the Options List.
2. Press the button to enter the Status menu.
3. Use the 2 key to highlight Network.
The IP address of your 6867i displays in the IP Address field in the right column.
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Phone Status
Phone Status via the Aastra Web UI
Use the following procedure to view the phone status via the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
2. In the Username/Password window, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note:
The default username is user and the password field is left blank.
This Status window displays the status of your phone, which includes the following information:
• Network Status
• Hardware Information
• Firmware Information
• SIP Status
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SIP Account Status
The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI.
The following table describes the status conditions that can display for the account.
Status Condition Description
Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Example:
Line SIP Account Status Backup Registrar Used?
1 650@proxy.com:5060 Registered Yes
where:
• Account Number is 1
• SIP Account is 650@proxy.com on port 5060
• Status is Registered
• Backup registrar is used (Yes)
SIP Error Number Displays on accounts when registration fails with the SIP proxy server.
Phone Status
Example:
Line SIP Account Status Backup Registrar Used?
4 653@proxy.com:5060 401 No
where:
• Account Number is 4
• SIP Account is 653@proxy.com on port 5060
• Status is 401 - Unregistered if SIP registration fails
• Backup registrar is used (No)
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Customizing Your Phone
The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and
provide procedures applicable to the option.
Language
IP Phone UI and Web UI Language
The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:
• English
• Czech
• Catalan
• Valencian
• Welsh
• German
• Danish
• Spanish
• Mexican Spanish
• Finnish
• French
• Canadian French
• Italian
• Dutch
• Dutch (Netherlands)
• Norwegian
• Polish
• Portuguese
• Portuguese Brazilian
• Romanian
• Russian
• Slovak
• Swedish
• Turki sh
Specifying the Language to Use Using the IP Phone UI
Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
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Customizing Your Phone
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Language option and press the button or Select softkey.
3. With Screen Language highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired screen language.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.
5. Press the Save softkey to save your changes.
The change is dynamic. When you exit the Options List, the phone and Aastra Web UI display all menu items in the
language you selected.
Specifying the Language to Use Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Language Settings.
2. In the Webpage Language field, select a language to apply to the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.
3. Click Save Settings.
The change is dynamic. The phone and the Aastra Web UI display all screens in the language you selected.
Note:
You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, contact your System Administrator.
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Customizing Your Phone
Input Language
The 6867i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the dialpad on
the phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI.
The following tables identify the language characters that you can use to enter text and characters on the 6867i.
Dialpad Input Alphabet Tables
English
Key Uppercase Characters Lowercase Characters
000
1 1;=_,-'&() 1.:;=_,-'&()
2ABC2 abc2
3 DEF3 def3
4GHI4 ghi4
5 JKL5 jkl5
6MNO6 mno6
7 PQRS7 pqrs7
8TUV8tuv8
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
French
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж
3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7
8 TUV8 tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
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Customizing Your Phone
Spanish
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4 GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6MNO6ÑÓÒmno6ñóò
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
German
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2ABC2ÄÀabc2äà
3 DEF3É def3é
4GHI4ghi4
5 JKL5 jkl5
6MNO6Ömno6ö
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
Italian
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4GHI4ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
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Customizing Your Phone
Portuguese
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2БАВГЗ abc2бавгз
3 DEF3ÉÊ def3éê
4 GHI4Í ghi4í
5 JKL5 jkl5
6 MNO6ÓÔÕ mno6óôõ
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
Russian
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2АБВГ2ABC aбвг2abc
3 ДЕЁЖЭ3DEF Дeëжз3def
4ИЙКЛ4GHIийкл4ghi
5 МНОП5JKL мноп5jkl
6РСТУ6MNOрсту6mno
7 ФХЦЧ7PQRS7 фхЧч7pqrs
8ШЩЪЫ8TUVшщъы8tuv
9 ЬЗЮЯ9WXYZ ьзюя9wxyz
* * <SPACE> * < SPACE>
# #/\@ #/\@
Nordic
Key Uppercase Characters Lowercase Characters
000
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÅÄÆÀ abc2åäæà
3 DEF3É def3é
4GHI4ghi4
5 JKL5 jkl5
6MNO6ÖØmno6öø
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * < SPACE>
# #/\@ #/\@
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Customizing Your Phone
Specifying the Input Language Using the IP Phone UI
You can configure the language you use for input on the phone by setting the Input Language option. The default input
language setting is English.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Language option and press the button or Select softkey.
3. Press the 2 key to highlight the Input Language option.
4. With Input Language highlighted press the 4 key to move to selection column.
Use the 5 and 2 keys to scroll through and choose the desired input language. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
Available input languages are dependent on the configuration enabled by your System Administrator.
5. Press the Save softkey to save your changes.
The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language
you selected.
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Customizing Your Phone
Specifying the Input Language Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Language Settings.
2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when
entering text and characters in the Aastra Web UI and IP phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.
3. Click Save Settings.
The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language you
selected.
Latin 2 Character Set
The 6867i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
The following table illustrates the Latin 2 character set used on the 6867i IP phone.
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Customizing Your Phone
Time and Date
On the IP phones, the following time and date sub-options are available to be configured:
• Settings:
– Time Format
– Daylight Savings
– Date Format
• Time Zone
• Set Date and Time:
– Use Network Time (configure time servers)
– Enter Time and Date
Note:
All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only
two time and date settings that can be configured using the Aastra Web UI.
Settings
Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Time and Date > Settings option and press the button or Select softkey.
3. With Time Format highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values are 12 Hour and 24 Hour (the
default is 12 Hour).
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Customizing Your Phone
5. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings.
6. With Daylight Savings highlighted press the 4 key to move to selection column.
7. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are:
• Off
• 30 min summertime
• 1h summertime
• Automatic (default)
8. Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format.
9. With Date Format highlighted press the 4 key to move to selection column.
10.Use the 5 and 2 keys to scroll through and choose the desired date format. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
11.Press the Save softkey to save your changes.
Note:
The time and date formats you configure are applicable to the Home screen, as well as the Callers and Redial lists.
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Time Zone
Configuring the Time Zone Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Time and Date > Time Zone option and press the button or Select softkey.
A list of time zones displays for different areas of the world.
Customizing Your Phone
3. Use the 5 and 2 keys to scroll through and highlight the desired region. Valid values are:
• America
• Asia
• Atlantic
• Australia
• Europe
• Pacific
• Others
4. With the desired region highlighted press the 4 key to move to selection column.
5. Use the 5 and 2 keys to scroll through and choose the time zone that applies to your area. The default time zone is
US-Eastern.
Note:
For a list of the time zone values available on the IP phone, see “Appendix A - Time Zone Codes.”
6. Press the Save softkey to save your changes.
Set Date and Time
Configuring the Date and Time Using the IP Phone UI
With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to
IP Phone UI
Time Server 2, and if necessary Time Server 3. Alternatively, you can set the date and time manually.
1. Press on the phone to enter the Options List.
2. Navigate to the Time and Date > Set Date and Time option and press the button or Select softkey.
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Customizing Your Phone
3. If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding
to the Use Network Time setting. If there is no checkmark, press the button to enable the Use Network Time
setting.
a) Press the 2 key to highlight Time Server 1, Time Server 2, or Time Server 3.
b) Using the keys on the dialpad, enter an IP address or domain name for the time server.
Use the Backspace key to move back a space and delete a character. Use the Dot softkey to enter dots within the
IP address or domain name. Use the 123 4 softkey to toggle between entering numbers and entering letters.
4. If you want to manually set the date and time, press the button to clear the checkmark from the Use Network
Time box and disable the setting.
a) Press the 2 key to highlight Enter Time or Enter Date.
b) Using the keys on the dialpad, change the time and date accordingly.
When entering the time, use the AM/PM softkey to toggle between AM and PM.
5. Press the Save softkey to save your changes.
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Customizing Your Phone
Configuring Time and Date Settings Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Time and Date Setting.
2. In the Time Format field, select the time format you want to use on your phone. Valid values are:
• 12h (12 hour format) (default)
• 24h (24 hour format)
Note:
The time format you configure is applicable to the phone’s Home screen, as well as the Callers and Redial lists.
3. In the Date Format field, select the date format you want to use on your phone. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note:
The date format you configure is applicable to the phone’s Home screen, as well as the Callers and Redial lists.
4. In the NTP Time Servers field, enable the setting by checking the box or disable the setting by unchecking the box
(default is enabled).
5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or qualified domain names for
the primary, secondary, and tertiary time servers.
Note:
Time servers can only be entered if NTP Time Servers is enabled.
6. Click Save Settings.
Call Forward
Note:
For Call Forward information and configuration details, see “Call Forward Configuration” on page 141.
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Customizing Your Phone
Lock
Password
This category allows you to change the user password for your phone. Changing your password ensures that only you
can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone
UI or the Aastra Web UI.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). The default password is an empty string (i.e. leave the field blank).
Setting a User Password Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Lock > Password option and press the button or Select softkey.
3. In the Current Password: field, enter the current user password.
4. In the New Password: field, enter the new user password.
5. In the Re-enter Password: field, re-enter the new user password.
6. Press the Save softkey to save your changes.
A Password Changed confirmation message displays on the screen.
Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP
phone UI, Aastra Web UI or by configuring a Lock softkey on your phone. For more information about configuring a
Lock/Unlock key on your phone, see “Phone Lock Key” on page 97.
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Customizing Your Phone
Locking the Phone Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Lock > Phone Lock option and press the button or Select softkey..
3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Ye s button and press the button.
The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting
Indicator (MWI) will turn on.
Note:
Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey.
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Customizing Your Phone
Unlocking the Phone Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List (or press a configured Unlock softkey).
2. At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or button.
3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Ye s button and press the button.
Configuring Lock Settings Using the Aastra Web UI
Setting a User Password
Aastra Web UI
1. Click on Operation > User Password.
2. In the Current Password field, enter the current user password.
Note:
By default, the user name is user (all lowercase) and the password field is left blank.
3. In the New Password field, enter the new user password.
4. In the Password Confirm field, enter the new user password again.
5. Click Save Settings.
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Customizing Your Phone
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). The default password is an empty string (i.e. leave the field blank).
Aastra Web UI
1. Click on Operation > Phone Lock.
2. In the Reset User Password field, click Reset.
The following screen displays.
3. In the Current Password field, leave this blank.
4. In the New Password field, enter a new password.
5. In the Password Confirm field, re-enter your new user password.
6. Click Save Settings.
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Customizing Your Phone
Locking and Unlocking the Phone
Aastra Web UI
1. Click on Operation > Phone Lock.
To Lock the P h one
2. In the Lock the Phone? field, click Lock.
The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting
Indicator (MWI) will turn on.
Unlocking the Phone
3. Click on Operation > Phone Lock.
4. In the Unlock the Phone? field, click Unlock.
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Customizing Your Phone
Audio
The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and
personalize ring tones and tone sets.
Audio Mode
The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio
Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
There are four audio mode options you can set:
Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset
audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.
Headset Ch oos e th is s et tin g if you wan t to mak e or rec eiv e al l ca lls usi ng a han ds et o r he ads et. Cal ls c an b e sw itc he d fr om t he
handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift
the handset.
Speaker/Headset
Headset/Speaker
Incoming calls are sent to the handsfree speakerphone first when the button is pressed. By pressing the
button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lift-
ing the handset switches back to the handset from either the handsfree speakerphone or the headset.
Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you
can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the handsfree speakerphone.
Configuring the Audio Mode Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Audio > Audio Mode option and press the button or Select softkey.
3. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values are:
• Speaker (default)
• Headset
• Speaker/Headset
• Headset/Speaker
4. Press the Save softkey to save your changes.
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Customizing Your Phone
Headset
The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG.
Configuring Headset Mic Volume and DHSG Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Audio > Headset option and press the button or Select softkey.
3. With Headset Mic Vol highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values are:
• Low
• Medium (default)
• High
5. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG.
6. With DHSG highlighted press the 4 key to move to selection column.
7. Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid values are:
• DHSG is OFF (default)
• DHSG is ON
8. Press the Save softkey to save your changes.
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Customizing Your Phone
Ring Tones and Tone Sets
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones
on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.
Ring Tones
Configuration Method Valid Values Default Value
IP Phone UI Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Aastra Web UI Global:
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Lines 1 to 9 Per-Line Setting:
Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Global Setting:
Ton e 1
Global Setting:
Ton e 1
Per-Line Setting:
Global
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones
customized for a specific country. The ring tone sets you can configure on the IP phones are:
• Australia
• Brazil
• Europe (generic tones)
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Russia
• Slovakia
• UK
• US (Default - also used in Canada)
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Customizing Your Phone
When you configure the country's tone set, the country-specific tone is heard on the phone for the following:
• Dial tone
• Secondary dial tone
• Ring tone
• Busy tone
• Congestion tones
• Call waiting tone
• Ring cadence pattern
You configure global ring tones and tone sets using the IP phone UI and Aastra Web UI.
Configuring Ring Tones Using the IP Phone UI
IP Phone UI
Global configuration only
1. Press on the phone to enter the Options List.
2. Navigate to the Audio > Ring Tones option and press the button or Select softkey.
3. Use the 5 and 2 keys to scroll through and choose the desired ring tone (Tone 1 through Ton e 5, or Silent).
4. Press the Save softkey to save your changes.
The ring tone you select is immediately applied to the IP phone.
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Configuring Tone Sets Using the IP Phone UI
IP Phone UI
Global configuration only
1. Press on the phone to enter the Options List.
2. Navigate to the Audio > Tone Sets option and press the button or Select softkey.
3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are:
• Australia
• Brazil
• Europe
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Brazil
• Russia
• Slovakia
• UK
• US (default)
4. Press the Save softkey to save your changes.
The tone set you select is immediately applied to the IP phone.
Customizing Your Phone
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Customizing Your Phone
Configuring Ring Tones and Tone Sets Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Ring Tones.
For global configuration
2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:
• Australia
• Brazil
• Europe
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Brazil
• Russia
• Slovakia
• UK
• US (default)
3. Select a value from the Global Ring Tone field
Note:
See the “Ring Tones” on page 47 for valid values.
.
For per-line configuration
4. In the Ring Tone section, select a line for which you want to set ring tone.
5. Select a value from the LineN field
Note:
See the “Ring Tones” on page 47 for valid values.
6. Click Save Settings.
.
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Customizing Your Phone
Display
The Display option allows you to set the following on your phone:
• Brightness Level
• Brightness Timer
The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of brightness level.
The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before
turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone
reaches 60 seconds of inactivity, the LCD backlight goes off.
You can set the brightness level and timer using the IP phone UI only.
Setting the Brightness Level and Timer Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Display option and press the button or Select softkey.
3. Use the 3 and 4
4. Press the 2 key to highlight Brightness Timer.
5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 7200 seconds. Default is 600 (10
minutes).
6. Press the Save softkey to save your changes.
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navigation buttons to increase or decrease the intensity of brightness on the LCD.
Customizing Your Phone
Dialpad
Live Dialpad
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the
6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With
live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Note:
Availability of this feature is dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP phone UI only.
Enabling/Disabling Live Dialpad Using the IP Phone UI
IP Phone UI
1. Press on the phone to enter the Options List.
2. Navigate to the Dialpad > Live Dialpad option and press the button or Select softkey.
3. Use the 5 and 2 keys to scroll through and enable (On) or disable (Off) the live dialpad feature.
4. Press the Save softkey to save your changes.
Speed Dial Edit
Note:.
For details on speed dial configuration, see “Speed Dial Key,” on page62.
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Customizing Your Phone
Restart
You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone
for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you
have been asked to do so by your System Administrator or should you experience any unexpected behavior.
Restarting Your Phone Using the IP Phone UI
IP Phone UI
1. Press the button on the phone to enter the Options List.
2. Navigate to the Restart option and press the button or Select softkey.
3. When the prompt, Restart Phone? appears, press the Restart softkey or navigate to the Ye s button and press the
button.
If you do not wish to restart your phone, press Cancel or No.
Note:
Your phone is out of service temporarily during the restart and reboot process.
Restarting Your Phone Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Reset.
2. Click Restart
3. Click OK at the confirmation prompt.
.
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Customizing Your Phone
Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services.
You can set the emergency dial plan using the Aastra Web UI only.
Note:
Contact your local phone service provider for available emergency numbers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency Number Description
911 A United States emergency number.
999 A United Kingdom emergency number.
112 An international emergency telephone number for GSM mobile phone networks.
In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.
110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Defining an Emergency Dial Plan Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Phone Lock.
2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
For multiple numbers, enter a | between each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click Save Settings to save the emergency dial plan to your phone.
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Line and Call Appearances
Line/Call
Appearances
The 6867i has 2 hard line/call appearance buttons each with a corresponding status light.
These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group
that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The
line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.
Line/Call Appearance LED Behavior Line/Call Appearance Status
Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold
When you have more than one call, you can use the 5 and 2 navigation keys to scroll up and down to view information for
the different calls. The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), picture ID and Caller
ID information (name and number) if available, the call status (connected, ringing, held call, etc...), and the timer specific to
that call.
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Presence Key
Presence Key
The Presence key is used to access the contact information screens, which provide detailed information about a
respective Busy Lamp Field (BLF) or Speed Dial contact.
When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory.
Using the Presence Key
IP Phone UI
1. While on the Home Screen, press the key.
2. Press a left softkey that is configured with BLF or Speed Dial functionality.
The contact information screen will be displayed.
Note:
To switch to another contact, simply press the desired BLF or Speed Dial softkey.
3. Press the button to place a call using the contact’s default phone number.
If you would like to place a call to a different phone number attached to the contact (if applicable), highlight the
desired phone number using the 5 and 2 navigation keys, and press the key.
4. Press
or the Quit softkey at any time to exit.
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Configuring Softkeys
Bottom
Softkeys
Left
Softkeys
Your 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys:
• 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions)
• 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)
Note:
If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each
M680i Expansion Module. The 6867i IP phone allows up to 3 expansion modules on each phone. For more information
about expansion modules, see “Model M680i Expansion Module” on page 163.
You can use the Aastra Web UI to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description for each function.
Key Function Description
None Indicates the key has no function assigned.
Line Indicates the key is configured for line use (programmable on the left softkeys only).
Speed Dial Indicates the key is configured for speed dial use.
Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.
BLF Indicates the key is configured for Busy Lamp Field (BLF) functionality (programmable on the left softkeys only).
BLF/List Indicates the key is configured for BLF/List functionality (programmable on the left softkeys only).
Auto Call Distribution (ACD) (For Sylantro Call Managers)
Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP
phone users (agents) (programmable on the left softkeys only).
XML Indicates the key is configured to accept an XML application for accessing customized XML services.
Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a
Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the
Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.
call is connected and there is an active RTP stream (for example, when the call is not on hold).
sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the call mangager.
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Configuring Softkeys
Key Function Description
Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.
BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF func-
Speed Dial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed
Speed Dial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within
Directory Indicates the key is configured to access the Directory.
Callers List Indicates the key is configured to access the Callers List.
Redial Indicates the key is configured to access the Redial List.
Conference Indicates the key is configured to initiate a conference call.
Transfer Indicates the key is configured to initiate a call transfer.
Icom Indicates the key is configured to be used for intercom calls.
Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.
Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP)
Empty Indicates the key has no function assigned but should be displayed as any empty softkey on the phone’s screen.
tion as well as use it as a transfer key to transfer calls (programmable on the left softkeys only).
dial functions as well as use it as a transfer key to transfer calls.
a conference call and add the new call directly to the conference.
streams from a pre-configured multicast address without involving SIP signalling.
Note:
Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call
return and voicemail must first be configured on your PBX in order to work on your phone. See your System Administrator for more information.
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Configuring Softkeys
State-Based Softkeys
On the 6867i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following
table describes the states available to configure for the softkeys.
State Description
Idle The phone is not being used.
Connected The current line is in an active call (or the call is on hold).
Incoming The phone is ringing.
Outgoing The user is dialing a number, or the far-end is ringing.
Busy The current line is busy because the line is in use or the line is set as DND.
The following table identifies the applicable default states for each softkey type on the IP phone.
Softkey Type Default States
None All states disabled.
Speed Dial Idle, Connected, Incoming, Outgoing, Busy
DND Idle, Connected, Incoming, Outgoing, Busy
XML Idle, Connected, Incoming, Outgoing, Busy
Flash All states disabled.
Sprecode Connected
Park Connected
Pickup Idle, Outgoing
Last Call Return Idle, Connected, Incoming, Outgoing, Busy
Call Forward Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy
Directory Idle, Connected, Incoming, Outgoing, Busy
Callers List Idle, Connected, Incoming, Outgoing, Busy
Redial Idle, Connected, Incoming, Outgoing, Busy
Conference Idle, Connected, Incoming, Outgoing, Busy
Transfer Idle, Connected, Incoming, Outgoing, Busy
Intercom Idle, Connected, Incoming, Outgoing, Busy
Phone Lock All states disabled.
Paging All states disabled.
Empty Idle, Connected, Incoming, Outgoing, Busy
In the Aastra Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box
for the respective state.
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Configuring Softkeys
Softkey Display Behavior
On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no
softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the
key functions automatically appear in the first available position on the LCD display.
For example, if left softkeys 1 through 20 are set to None, and you set the left softkey 12 as the following:
Type: Speed Dial
Label: Home
Value: 3456
after saving the settings, the “Home” label actually appears in position 1 of the LCD.
A softkey function of None does not display on the Home screen at all.
The following figures illustrate the above scenario (i.e. the configuration of left softkey 12) and how it is displayed on the
phone:
Aastra Web UI Configuration
Corresponding 6867i Display
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Configuring Softkeys
Line Key
Note:
Line functionality can only be programmed on the left softkeys.
You can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line that behaves the same as a
hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on
page 55.
Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (2 line/call appearance hard keys plus 7 softkeys). If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.
Configuring a Line Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the top keys.
3. In the Type field, select Line to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Line field, select a line to apply to this key.
Valid values are 3 through 9.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Line field, select a line to apply to this key.
Valid values are 3 through 9.
8. Click Save Settings.
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Configuring Softkeys
Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or
extension, or quickly access features such as Caller ID (*69) and voicemail.
Note:
You can use a Speed Dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
You can create Speed Dial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
– Operation > Softkeys and XML
– Operation > Expansion Module Keys
• Using the IP phone UI at the path Options > Dialpad > Speed Dial Edit
• By pressing and holding a softkey, dialpad key, or expansion module key.
Speed Dial Prefix
The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Aastra Web UI:
Key 1
Type: Speed Dial
Label: Europe Office
Value: 1234567+
Line: 2
Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial
the prefix number automatically and pauses for you to enter the remaining phone number using the dialpad on the
phone.
Use the following procedures to set speed dial on the 6867i IP phone.
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Configuring Softkeys
Dialpad Key Speed Dial Edit Menu
Softkey/Expansion Module Key Speed Dial Edit Menu
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)
Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature.
Note:
When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key
that has no preassigned function (key must be set to None).
IP Phone UI
1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds.
Note:
You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed
dial information.
2. In the Label field (if applicable), enter a label to apply to the key.
Note:
If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the 2 key to move to the Number field (if applicable) and enter a number for the speed dial key using the dialpad
keys.
4. Press the 2 key to move to the Line field and select a line to apply to the key.
This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the
phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the 3 or 4 ke ys t o s el e ct an o th er li n e.
5. Press the Save softkey to save the speed dial information to the key you selected.
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Configuring Softkeys
Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option
IP Phone UI
1. Press on the phone to enter the Options List.
Navigate to the Dialpad > Speed Dial Edit option and press the button or Select softkey.
Note:
You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed
dial information.
2. Navigate to the desired dialpad key (by pressing the 2 key) and in the Number field, enter a number for the key
using the dialpad keys.
3. Press the 2 key to move to the Line field and select a line to apply to the key. This is the line that the phone opens
to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed
Dial key. If you want to use a different line, press the 3 or 4 keys to select another line.
4. Press the Save softkey to save the speed dial information to the key you selected.
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Creating a Speed Dial Softkey Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
Configuring Softkeys
3. In the Type field, select Speed Dial to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
6. In the Line field, select a line to apply to this key. Valid values are 1 through 9.
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial to apply to the key.
10. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
11. In the Line field, select a line to apply to this key. Valid values are 1 through 9.
12. Click Save Settings.
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Configuring Softkeys
Creating Dialpad Speed Dial Keys Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Keypad Speed Dial.
2. Select a key from 1 through 9.
3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a
speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.
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Configuring Softkeys
Do Not Disturb (DND) Key
The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly
turn the DND feature on or off.
If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. When DND is enabled, the icon is displayed on screen.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
For more information about DND and DND modes, see “DND Configuration” on page 137.
Configuring a DND Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Do Not Disturb to apply to the key.
4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Do Not Disturb to apply to the key.
7. Click Save Settings.
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Configuring Softkeys
Busy Lamp Field (BLF) Key
Notes:
• BLF functionality can only be programmed on the left softkeys.
• BLF feature availability is dependant on your call manager. Contact your System Administrator for more information.
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
For example, a Supervisor configures BLFs on his phone for monitoring the status of a co-worker’s phone use (busy or
idle). If the co-worker’s phone is in an idle state, the BLF softkey on the Supervisor’s phone is green. If the co-worker is on
a call or when the co-worker picks up his phone to make a call, the BLF softkey on the Supervisor’s phone turns red, indicating that the worker’s phone is in use and busy. Additionally, the corresponding softkey LED illuminates to match the
monitored user’s state, either off (idle), or solid (busy).
Note:
You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Administrator for more information.
Configuring a BLF Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Valu e field, enter the phone number or extension you want to monitor.
6. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Valu e field, enter the phone number or extension you want to monitor.
9. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
10. Click Save Settings.
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Configuring Softkeys
BLF/List Key
Notes:
• BLF/List functionality can only be programmed on the left softkeys.
• For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have
BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information.
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp
Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. When the monitored
user is idle, the corresponding softkey is green. When the monitored user’s phone is ringing, the corresponding softkey
turns yellow. Finally, when the monitored user on an active call or is attempting to make a call, the corresponding softkey
turns red. Additionally, the corresponding softkey LED illuminates to match the monitored user’s state, either off (idle),
flashing (ringing), or solid (busy).
Notes:
• You can use a BLF/List-configured key to automatically dial out to the configured extension.
• The BroadWorks BLF feature is not the same as the BroadWorks Shared Call Appearance (SCA) feature and does not
permit call control over the monitored extension.
Configuring a BLF/List Key Using the Aastra Web UI
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List
URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise,
no values display on the 6867i screen and the feature is disabled.
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF/List (BroadSoft BroadWorks).
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Configuring Softkeys
4. In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are:
• global
• 1 through 9
Note:
The Label and Val ue field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field
instead.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
Note:
The Value field is not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead.
9. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
10. Click Save Settings.
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Configuring Softkeys
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
Note:
ACD functionality can only be programmed on the left softkeys.
The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The
ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module key. When you want
to subscribe to a queue (in order to receive incoming calls), you press the ACD softkey and the IP phone UI prompts you to
log in.
Available/Unavailable is displayed indicating the current status of the IP phone (specifies if the IP phone user is available/unavailable to receive a call from the queue).
Additionally, the ACD softkey indicates your current ACD status turning from red (logged out) to yellow (logged in but
unavailable) to green (logged in and available), and the corresponding LED also changes as per the table below:
Status: Logged In and Available Status: Logged In and Unavailable Logged Out
Solid Red LED Blinking Red LED No LED
When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this unavailable state until:
• You make yourself available again by pressing the Avail softkey
• An ACD timer expires (set by your System Administrator)
You can also choose to manually change the phone status to unavailable by pressing the Unavail softkey on the phone.
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
Configuring an Automatic Call Distribution (ACD) Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select Auto call distribution.
4. In the Label field, enter a label to apply to this ACD key.
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Configuring Softkeys
5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
8. Click Save Settings.
Utilizing the ACD Feature Using the IP Phone UI
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD softkey.
2. Press the ACD softkey on your IP phone.
3. Press the Login softkey.
Your phone logs into the queue on the server.
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Configuring Softkeys
4. To allow your phone to be available in the queue, press the Avail softkey.
The following screen displays.
If your IP phone status is set to Availab le then the server begins to distribute phone calls from this queue to your
IP phone. You must manually change the state to Available in order to start receiving calls.
5. To temporarily stop receiving calls, press the press the Unavail softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to Unavailable. Your phone remains in the Unavailable state until one of the following occurs:
• You use the IP phone UI to manually switch the IP phone state back to Avai lable
or
• The availability timer for your IP phone expires. This only occurs if your Administrator has configured an auto-
availability timer on your IP phone. Contact your System Administrator for more information.
6. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone.
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Configuring Softkeys
XML Key
The 6867i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Note:
The XML services must be set up by your System Administrator before you can use the key.
On the 6867i IP phone, you can access the XML applications from the IP phone UI via an XML softkey.
Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations > Softkeys and XML, or
Operations > Expansion Module, you can assign a key the type XML.
Configuring an XML Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select XML.
4. In the Label field, enter a label to apply to this key.
5. In the Valu e field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the Val ue field.
6. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Typ e field, select XML.
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Configuring Softkeys
9. In the Valu e field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the Valu e field.
10. Click Save Settings.
Accessing the XML Service Using the IP Phone UI
After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use.
IP Phone UI
1. Press the XML softkey on the 6867i phone. An XML screen displays.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the respective key. For user input services, follow the on-screen prompts.
4. To exit from the XML screen, press the XML softkey again or press the button.
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Configuring Softkeys
Flash Key
You can set a key to generate a flash event when it is pressed on the 6867i. You do this by setting the key to Flash. The IP
phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call
is not on hold).
Configuring a Flash Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Flash.
4. In the Label field, enter a label to display on the phone for the key.
Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Flash.
7. Click Save Settings.
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Configuring Softkeys
Sprecode Key
You can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by
the server. The value you enter for this field is dependent on the services provided by the server. Contact your System
Administrator for information about available services.
Configuring a Sprecode Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Sprecode.
4. In the Label field, enter a label to display on the IP phone for this key.
5. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
6. In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.
Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Type field, select Sprecode.
9. In the Valu e field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
10. Click Save Settings.
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Configuring Softkeys
Park/Pickup Keys
The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
The park/pickup feature performs as follows:
• When a call comes in and you pickup the handset, you can press the applicable Park key to park the call
• After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call
Administrators can configure the Park and Pickup keys for any line using the configuration files or the Aastra Web UI.
Users can make changes to customize the label of the Park and Pickup keys using the Web UI.
Configuring Park/Pickup Keys Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Park.
4. In the Label field, enter a label for the Park softkey.
Note:
The Val ue and Line fields are configured by the Administrator.
5. In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.
6. Select from Key 1 through Key 20.
7. In the Type field, select Pickup
8. In the Label field, enter a label for the Pickup softkey.
Note:
The Val ue and Line fields are configured by the Administrator.
9. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
10. Click Save Settings.
11. Click on Reset, then click Restart to restart the IP phone and apply the changes.
Expansion Module Keys
12. Select from Key 1 through Key 16.
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13. In the Type field, select Park.
14. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
The Value and Line fields are configured by the Administrator.
15. Select from Key 1 through Key 16.
16. In the Type field, select Pickup.
17. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
The Value and Line fields are configured by the Administrator.
18. Click Save Settings.
19. Click on Reset, then click Restart to restart the IP phone and apply the changes.
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
Use the following procedure on the IP phone to park a call and pick up a parked call.
Parking a Call
1. While on a live call, press the Park key.
2. Perform the following for your specific server:
Configuring Softkeys
Asterisk
Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
BroadWorks
After you hear the greeting from the CallPark server, enter the extension where you want to park the call.
Sylantro
Enter the extension number where you want to park the call, followed by # key.
ININ
Enter the extension number where you want to park the call, followed by # key.
If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The
parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2.
Picking Up a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the Pickup key.
If the call pick up is successful, you are connected with the parked call.
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Configuring Softkeys
Last Call Return Key
Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a
key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured
for Last Call Return and the phone dials the last call you received. When you configure an Last Call Return key, the label
LCR displays next to that key on the IP phone. When the Sylantro call manager detects an Last Call Return request, it
translates this request and routes the call to the last caller.
Configuring a Last Call Return Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Last Call Return.
4. In the Line field, select the line you want to apply to this key.
Valid values are 1 through 9.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Typ e field, select Last Call Return.
8. In the Line field, select the line you want to apply to this key.
Valid values are 1 through 9.
9. Click Save Settings.
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Configuring Softkeys
Call Forward Key
Using the Aastra Web UI, you can configure the Call Forward function on a softkey, programmable key, or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when
your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd softkey on the phone accesses the
Call Forward menus. The menu that displays is dependant on the Call Forward mode (Account (default), Phone, or Cus-
tom) configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward Configuration” on page 141.
Configuring a Call Forward Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Call Fwd.
4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Call Fwd.
7. Click Save Settings.
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Configuring Softkeys
BLF/Xfer
Note:
BLF/Xfer functionality can only be programmed on the left softkeys.
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions,
the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients
blindly or consultatively. The BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user
to transfer calls or use BLF with one key.
Note:
It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the BLF/Xfer feature.
For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 152.
BLF/Xfer Key Requirements and Functionality
• BLF/Xfer and BLF: A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the
extension, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by the
key’s graphical button image as well as the key’s LED.
• BLF/Xfer and Blind Transfer Calls: When the focused line is in the connected state, pressing the BLF/Xfer key transfers
the call to the extension unconditionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message Transfer Failed displays on the phone, and you can reconnect the
call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward: When the focused line is in the ringing state, pressing the BLF/Xfer key forwards the call to
the extension unconditionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key
causes the phone to go offhook and dial the number of the extension.
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Configuring a BLF/Xfer Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF/Xfer.
4. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500).
Configuring Softkeys
5. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select BLF/Xfer.
8. In the Valu e field, enter the monitored extension or the extension to transfer calls to (for example, 3500).
9. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
10. Click Save Settings.
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Configuring Softkeys
Speed Dial/Xfer
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer
key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the
Speed Dial and Transfer keys’ functionality together allowing the user to transfer calls or speed dial with one key.
Note:
It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speed Dial/Xfer
feature. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 152.
Speed Dial/Xfer Key Requirements and Functionality
The Speed Dial/Xfer key has the following capabilities:
• Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed Dial/Xfer key causes the
phone to go offhook and dial the predefined extension.
• Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speed Dial/Xfer key blind
transfers the call to the predefined target.
If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by
pressing the line key again.
• Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards
the call to the predefined extension.
Configuring a Speed Dial/Xfer Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Speed Dial/Xfer.
4. In the Label field, enter a label for the Speed Dial/Xfer key.
5. In the Valu e field, enter the speed dial extension or the extension to transfer calls to (for example, 3600).
6. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
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Configuring Softkeys
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial/Xfer.
10. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
12. Click Save Settings.
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Configuring Softkeys
Speed Dial/Conf
The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial
conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference
another party at a pre-defined number while remaining in the call.
For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording service and have the
resulting conference recorded.
Note:
If currently in a conference, the Speed Dial/Conf key is disabled on the active call.
If you configure a softkey or programmable key or expansion module key as a Speed Dial/Conf key and you press this
key while on an active call, the focused line changes to the dialing line. A Cancel softkey displays on the phone allowing
you to abort the conference speed dial if required.
Note:
This feature is not compatible with centralized conferencing.
Configuring a Speed Dial/Conf Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Speed Dial/Conf.
4. In the Label field, enter a label for the Speed Dial/Conf key.
5. In the Valu e field, enter the speed dial extension or the extension to add to the conference (for example, 3600).
6. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
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Configuring Softkeys
Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial/Conf.
10. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
12. Click Save Settings.
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Configuring Softkeys
Directory Key
Directory Key
By default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI, you can assign the Directory key
to any key on the left or bottom softkeys on the phone.
The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly
from a Directory entry. You can use the Directory key to access a Directory which contains a customized list of names
with phone numbers and labels.
In addition to creating a Directory key, you can also download a Directory to your PC, if required, using the Aastra Web
UI.
Note:
For more information about the Directory, see “Directory” on page 122.
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Configuring a Directory Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Directory.
Configuring Softkeys
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Directory.
8. Click Save Settings.
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Configuring Softkeys
Callers List Key
Callers List Key
By default, the 6867i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List
key to any key on the left or bottom keys on the phone.
The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called
your phone.
Note:
For more information about the Callers List, see “Callers List” on page 130.
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Configuring a Callers List Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Callers List.
Configuring Softkeys
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Callers List.
8. Click Save Settings.
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Configuring Softkeys
Redial Key
Redial Key
By default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you can assign the Redial key to any
key on the left or bottom keys on the phone.
The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls
you placed.
Note:
For more information about the Redial List, see “Redial” on page 105.
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Configuring a Redial Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Redial.
4. In the Label field, enter a label to apply to this key.
Configuring Softkeys
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Redial.
8. Click Save Settings.
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Configuring Softkeys
Conference Key
Conference Key
By default, the 6867i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference
key to any key on the left or bottom keys on the phone.
Note:
For more information about conferencing, see “Conferencing Calls” on page 116.
Configuring a Conference Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Conference.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Conference.
8. Click Save Settings.
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