Aastra 6863i User Manual

Aastra Model 6863i SIP IP Phone

User Guide

Release 3.3.1 SP3

41-001522-00 REV00 – 04.2014

Software License Agreement

Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft­ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy­right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic­tion of the Customer. In addition, these confidential and proprietary programs are works conforming to the require­ments of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confiden­tial and proprietary programs and information and shall not export licensed Software to any country except in accord­ance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis­seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam­ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.

ii 41-001522-00 REV00 – 04.2014

Content

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

No Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Methods for Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Live Dialpad*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Resetting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

41-001522-00 REV00 – 04.2014 iii

Content

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Line Keys and Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Editing Speed Dial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Speeddial/Conf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Save Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Delete Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

iv 41-001522-00 REV00 – 04.2014

Content

Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

DND and Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

41-001522-00 REV00 – 04.2014 v

Content

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

vi 41-001522-00 REV00 – 04.2014

Welcome

The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin
modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value.
This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller
desktop footprint is an ideal option for professional workers in business environments that have light telephone
use requirements. Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio
quality. Dual 100 BaseT Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for
configuration and custom applications, and a PoE class 1 rating are just some of the many features this very
affordable SIP phone has to offer.

About This Guide

This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System
Administrator to find out which features and services are available on your system. Your System Administrator also has the
ability to customize some features on this phone. For information on more advanced settings and configurations,
administrators should refer to the Aastra SIP IP Phones Administrator Guide.

Documentation

• Aastra 6863i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-

tions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com.

• Aastra 6863i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The

User Guide can be downloaded from http://www.aastra.com.

• Aastra SIP IP Phones Administrator Guide – Describes how to set up the Aastra SIP IP phones on the network and con-

tains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can
be downloaded from http://www.aastra.com.

Phone Features

• LCD screen

• Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer

• 3 programmable keys

• Press-and-hold speeddial key configuration feature

• Supports up to 2 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• AC power adapter (sold separately)

• Set paging*

*Availability of feature dependant on your phone system or service provider.

41-001522-00 REV00 – 04.2014 1

Welcome

Requirements

• SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,

or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• Ethernet/Fast Ethernet LAN (10/100 Mbps).

• Category 5/5e straight-through cabling.

• Power source:
– For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from

the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE]).

– For Ethernet networks that DO NOT supply power to the phone:

Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to con­nect from the DC power port on the phone to a power source

or
Use a PoE power injector or a PoE switch.

Installation and Setup

If your System Administrator has not already setup your 6863i phone, please refer to the Aastra 6863i Installation Guide
for basic installation and physical setup. For more advanced administration and configuration information, System
Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

2 41-001522-00 REV00 – 04.2014

IP Phone Keys




























Key Panel

The following sections describe the various 6863i phone key functions and how they help you make and manage your
calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this
document.















6863i Handset

High Quality Speakerphone

Message Waiting Lamp

Navigation Keys/Select Button

Options Key

Goodbye Key

Hold Key















Line/Call Appearance Keys

Keypad

Mute Key

Volume Control

Speaker Key

LCD Screen

Programmable Keys

41-001522-00 REV00 – 04.2014 3

IP Phone Keys

Key Description

The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls.

Key Description

Navigation/Select Keys - Pr ess ing the UP and DOW N ke ys l ets you vie w di ffe ren t st atu s an d te xt mes sag es o n th e LC D di spl ay

(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the
Options List.

Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow
you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character
on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on spe­cific screens.

Options Key - Accesses services and options to customize your phone. Your System Administrator may have already custom­ized some of your settings. Check with your System Administrator before changing the administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 9.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

For more information, see “Placing a Call on Hold” on page 72.

Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone supports two line keys, each with LED
indicator lights.

For more information, see “Multiple Line and Call Appearance Keys” on page 37.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on
mute).

For more information, see “Mute” on page 70.

Volu me Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.

Speaker Key - Transfers the active call to the speaker, allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 68.

Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory,
Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are
pre-configured as (from top to bottom) Callers, Redial, and Transfer keys.

For more information, see “Programmable Keys” on page 38.

4 41-001522-00 REV00 – 04.2014

IP Phone Keys

Keypad Keys

The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha­bet. The 6863i phone keypad includes the following:

Keypad Key Description

0Dials 0

1 Dials 1
2 ABC Dials 2

3 DEF Dials 3

4 GHI Dials 4

5 JKL Dials 5

6 MNO Dials 6

7 P QRS Dials 7

8 TUV Dials 8

9 WXYZ Dials 9

Dials the Operator on a registered phone

When entering text, this key enters A with one press, B with two presses, and C with three presses

When entering text, this key enters D with one press, E with two presses, and F with three presses

When entering text, this key enters G with one press, H with two presses, and I with three presses

When entering text, this key enters J with one press, K with two presses, and L with three presses

When entering text, this key enters M with one press, N with two presses, and O with three presses

When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

When entering text, this key enters T with one press, U with two presses, and V with three presses

When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or per­sonal preference. These can be used for special functions such as accessing voicemail. The star key and pound key func­tions are dependant on your country’s feature availability. Contact your System Administrator for more information about
available functions using these keys.

These keypad keys can be used for any of the following on the phone:

• Dialing a phone number to make a call (see “Dialing a Number” on page 68).

• Entering digits or letters in the IP phone user interface.

• Programming a speed dial number (see “Creating a Speed Dial Key” on page 39).

• Pressing a speed dial key (see “Creating a Speed Dial Key” on page 39).

• Pressing the keys associated with a called Interactive Voice Response (IVR) system.

41-001522-00 REV00 – 04.2014 5

Getting Started

Aastra 6863i

LLDP

Aastra 6863i

DHCP

Initializing

network

The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens
you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process
the first time you plug in your phone and every time you restart your phone.

Note:

Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted.

The phone displays the following startup screens:

Aastra 6863i

During the first start up, the 6863i phone attempts to contact the Redirection and Configuration Server (rcs.aas­tra.com) for current server information. No personal information is transmitted from the phone during this process.

Contacting
Redirector

The 6863i phone may also look for configuration servers on your local network (press 4Skip to continue without check­ing for servers).

Auto Discovery

Skip

If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press
3Skip to continue without selecting a server.).

1 Choose Server
<Server Name>
Skip Select

6 41-001522-00 REV00 – 04.2014

Getting Started

Updating

configuration

Checking for new

firmware

Downloading

Language Packs

SIP

John Smith
9055550055

Tue Aug 20 2:55pm

L1

The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new
update is found, the phone displays the message Updating Configuration. This may take a few moments while the
phone downloads the latest updates.

Note:

New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.

Important!

Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

When the configuration update is complete, the phone displays the following screens:

Network

DSP

Done

Idle Screens

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle
State screen:

41-001522-00 REV00 – 04.2014 7

Getting Started

John Smith

CFWD All

Tue Aug 20 2:55pm

L1

Network Connected

L1

The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This
screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle
screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both
line appearances on the 6863i.

The second display line shows the following temporary messages if the event occurs:

• No Service

• DHCP Failed

• Restarting

• New IP Obtained

• Network Disconnected/Connected

Note:

Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.

• The second line can also display the following status messages, listed in order of display priority:

• Call Forward status

• DND (Do Not Disturb) On

• Number of missed calls

When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5
navigation keys to scroll through the remaining messages.

Incomplete Configuration

If your phone displays an Incomplete Config message without any extension or user name at the end of the start up
sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu­ration server is not complete or correct. Contact your System Administrator for assistance.

No Service

When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light
turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically
detect when the connection is reconnected and display the Network Connected prompt temporarily.

If changes have been made to your phone settings, you may need to restart your phone. For more information on
restarting your phone, see “Restarting Your Phone” on page 34.

For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your Sys-
tem Administrator for assistance.

8 41-001522-00 REV00 – 04.2014

Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

• Using the Options key on the IP phone.

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus­tomize the following phone settings.

Option Number Option

1 Call Forward

1. All

2. Busy

3. No Answer

4. All Off

5. All On

The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is Account mode.

2Preferences

3 Phone Status

4 Password

5 Admin Menu (Password Protected)*

6Restart Phone

7 Phone Lock

1. To ne s
– Ring Tone
– Ton e Set

2. Display
– Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio
– Audio Mode

6. Time and Date
– Time Format
– Daylight Savings
– Date Format
– Time Zone
– Time Server 1
– Time Server 2
– Time Server 3
– Set Time
– Set Date

7. Language
– Screen Language
– Input Language

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Copyright

Note:

*The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These
options should only be set up and changed by your System Administrator.

41-001522-00 REV00 – 04.2014 9

Methods for Customizing Your Phone

Simplified Options List

Your System Administrator may configure a simplified Options List for your phone. The following table indicates the
options that may appear on your phone if the simplified Options List is applied:

Option Number Option

1 Call Forward

2Preferences

3 Phone Status

4 Phone Lock

1. All

2. Busy

3. No Ans

4. All Off

5. All On

The menus that display for Call Forward are dependent on the Call Forward Mode set on the phone. Default is Account mode.

1. To ne s
– Ring Tone
– Ton e Se t

2. Display
– Contrast Level

3. Set Audio
– Audio Mode

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Restart Phone

7. Copyright

Using the IP Phone UI

IP Phone UI

1. Press the key on the phone to enter the Options List.

2. Press the 5 and 2 keys to view the different options.

3. Press the key, the 4 Enter key, or press the number of the corresponding option to select an option.

4. Change the selected option if required.

5. Press the key or the 4Set, or 4Done key to save the change.

6. Press the key, the 3 navigation key, or the key at any time to exit without saving changes.

Note:

For more information about customizing your phone using the available options from the IP phone UI, see the section

“Customizing Your Phone” on page 17. For more information about Administrator options, contact your System

Administrator.

10 41-001522-00 REV00 – 04.2014

Methods for Customizing Your Phone

Phone Options via the Aastra Web UI

In addition to the IP phone UI options, you can customize additional options on the IP phone using the Aastra Web UI. In
order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP
address, see “Finding Your Phone’s IP Address” on page 14.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.

The following logon screen displays:

2. At the prompt, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note:
For a user, the default username is user and the password field is left blank.

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

41-001522-00 REV00 – 04.2014 11

Methods for Customizing Your Phone

• None • Directory

• Speeddial • Callers List

• Do Not Disturb (DND) • Redial

• Extensible Markup Language (XML) • Conference

• Flash • Trans fer

• Sprecode • Intercom (Icom)

• Park • Services

• Pickup • Phone Lock

• Last Call Return • Paging

• Call Forward • Save

• Speeddial/Xfer • Delete

• Speeddial/Conf

The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. I t also displays hardware and firmware informa-

Operation User Password - Allows you to change the user password.

tion regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Sta-

tus window is read-only.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to

prevent use of the phone, as well as reset the user password.

Programmable Keys - Allows you to configure up to 3 programmable keys with functions identified in the list below.

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad/dialpad for speed dialing pur-

poses.

Directory - Allows you to copy the Callers List and Directory from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

Basic Settings Preferences - Allows you to enable/disable the following:

• Display DTMF Digits

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Switch UI Focus to Ringing Line

• Call Hold Reminder During Active Calls

• Call Hold Reminder

• Call Waiting Tone Period

• Preferred line

• Preferred line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

12 41-001522-00 REV00 – 04.2014

This category also allows you to configure:

• Incoming Intercom Call Settings

• Group Paging RTP Settings

• Ring Tones (global and per-line basis)

• Time and Date Settings

• Language Settings

Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6863i.

Phone Status

You can view the status of your phone using the IP phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The Phone Status option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC addresses

• Local Area Network (LAN) port information

• PC Port information (if PC link exists)

• Firmware information

• Error messages from the last reboot or startup

• Copyright information

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

• IP&MAC Address

• LAN Port

• PC Port

• Firmware Info

• Error Messages

• Copyright

The option you select displays to the screen. Use the 2 and 5 keys to scroll the through the content displayed on
screen.

41-001522-00 REV00 – 04.2014 13

Phone Status

Phone Status

Next Enter

3

IP Address

10.40.50.112
Next Enter

Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in
the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

IP Phone UI

1. Press the key on the phone to enter the Option List.

2. Select Phone Status and press the key or 4 Enter key.

3. Select IP&MAC Addresses and press the key or 4 Enter key.

IP&MAC Addresses

1

Next Enter

The IP address of your 6863i IP phone displays in the IP Address field.

14 41-001522-00 REV00 – 04.2014

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.

2. In the Username/Password window, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note:
The default username is user and the password field is left blank.

Phone Status

This Status window displays the status of your phone, which includes the following information:

• Network Status

• Hardware Information

• Firmware Information

• SIP Status

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Phone Status

SIP Account Status

The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI.

The following table describes the status conditions that can display for the account.

Status Condition Description

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Example:

Line SIP Account Status Backup Registrar Used?
1 [e-mail]:5060 Registered Yes

where:

• Account Number is 1

• SIP Account is [e-mail] on port 5060

• Status is Registered

• Backup registrar is used (Yes)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example:

Line SIP Account Status Backup Registrar Used?

2 [e-mail]:5060 401 No

where:

• Account Number is 4

• SIP Account is [e-mail] on port 5060

• Status is 401 - Unregistered if SIP registration fails

• Backup registrar is used (No)

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Customizing Your Phone

The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and pro­vide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones
on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method:

Ring Tones

Configuration Method Valid Values Default Value

IP Phone UI Global

Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent

Aastra Web UI Global:

Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent

Lines 1 to 2 Per-Line Setting:

Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent

Global Setting:
Ton e 1

Global Setting:
Ton e 1

Per-Line Setting:
Global

41-001522-00 REV00 – 04.2014 17

Customizing Your Phone

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of
tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• Australia

• Brazil

• Europe (generic tones)

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Russia

• Slovakia

• UK

• US (Default - also used in Canada)

When you configure the country's tone set, the country-specific tone is heard on the phone for the following:

• Dial tone

• Secondary dial tone

• Ring tone

• Busy tone

• Congestion tones

• Call waiting tone

• Ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Global configuration only

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select To n es .

4. Select Ring Tone.

5. Select the type of ring tone (Ton e 1 through Tone 5, or Silent).

6. Press the key or select 4Set .

7. Select Tone S et.

18 41-001522-00 REV00 – 04.2014

8. Select the country for which you want to apply the tone set. Valid values are:

• Australia

• Brazil

• Europe

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Brazil

• Russia

• Slovakia

• UK

• US (default)

9. Press the key or select 4Set.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

Customizing Your Phone

1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration

2. In the Ring Tones section, select a country from the Ton e Set field. Valid values are:

• Australia

• Brazil

• Europe

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Brazil

• Russia

• Slovakia

• UK

• US (default)

41-001522-00 REV00 – 04.2014 19

Customizing Your Phone

3. Select a value from the Global Ring Tone field.

Note:

See the “Ring Tones” on page 17 for valid values.

For per-line configuration

4. In the Ring Tone section, select a line for which you want to set ring tone.

5. Select a value from the LineN field.

Note:

See the “Ring Tones” on page 17 for valid values.

6. Click Save Settings.

Display

Contrast Level

The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the
contrast level using the IP phone UI only.

Setting the Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

5. Use the 3 and 4

6. Press the key or 4Select to save your selection.

navigation keys to increase or decrease the amount of contrast on the screen.

Live Dialpad*

The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the
6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable
key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing
the initiates a call to that number.

Note:

Availability of this feature is dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP phone UI only.

20 41-001522-00 REV00 – 04.2014

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

Customizing Your Phone

4. Use the 5 and 2

5. Press the key or select 4Set to save your selection.

navigation keys to navigate to ON or OFF.

Set Audio

Audio Mode

The 6863i allows you to use a handset or speaker (handsfree) mode to handle incoming and outgoing calls. In speaker
audio mode, pressing the key on the phone switches to the hands free speakerphone. To switch to the handset,
simply lift the handset from its cradle.

Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

• Time servers

Note:

Only the time and date formats and time servers can be set using the Aastra Web UI

Configuring Time and Time Format

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the * key to set either AM or PM.

6. Press the key or select 2Done to save the time setting.

7. Select Time Format.

8. Using the 5 and 2

is 12 Hour.

9. Press the key or select 4Set to save the Time Format you selected.

41-001522-00 REV00 – 04.2014 21

navigation keys, set the Time Format to either a 12 hour format or a 24 hour format. Default

Customizing Your Phone

Configuring Date and Date Format

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Date.

5. Using the keys on the keypad, enter a date to set on the IP phone.

6. Press the key or select 2 Done to save the date setting.

7. Select Date Format.

8. Select a date format from the list of options. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

• MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

9. Press the key or select 4Set to save the Date Format setting.

Configuring the Time Zone

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Time Zone.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area by using the navigation keys.

The default Time Zone is US-Eastern.

Note:

For a list of the Time Zone values available on the IP phone, see “Appendix A - Time Zone Codes.”

6. Press the key or select 4Set to save the Time Zone setting.

G5

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Customizing Your Phone

Configuring Daylight Savings Time

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Daylight Savings.

5. Select a Daylight Savings time from the list of options.

Valid values are:

• OFF

• 30 min summertime

• 1 h summertime

• Automatic (Default)

6. Press the key or select 4Set to save the Daylight Savings setting.

Configuring Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to

IP Phone UI

Time Server 2, and if necessary Time Server 3

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select from Time Server 1, Time Server 2, or Time Server 3.

5. Enter an IP address or domain name for the time server.

Note:

Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Aastra Web UI.

6. Press the key or select 4Set to save the time server setting.

.

41-001522-00 REV00 – 04.2014 23

Customizing Your Phone

Aastra Web UI

1. Click on Basic Settings > Preferences > Time and Date Setting

2. In the Time Format field, select the time format you want to use on your phone. Valid values are:

• 12h (12 hour format) (default)

• 24h (24 hour format)
Note:

The time and time format you configure display on the phone’s idle screen.

3. In the Date Format field, select the date format you want to use on your phone. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

• MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY
Note:

The date and date format you configure display on the phone’s idle screen.

4. In the NTP Time Servers field, enable by checking the checkbox or disable by unchecking the box (default is enabled).

5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or qualified domain names for the

primary, secondary, and tertiary time servers.

Note:

Time Servers can only be entered if NTP Time Servers is enabled.

6. Click Save Settings.

24 41-001522-00 REV00 – 04.2014

Customizing Your Phone

Language

The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a spe­cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu­ration parameters, etc.) display in that language. The IP phones support the following languages:

• English

• Czech

• Catalan

• Valencian

• Welsh

• German

• Danish

• Spanish

• Mexican Spanish

• Finnish

• French

• Canadian French

• Italian

• Dutch

• Dutch (Netherlands)

• Norwegian

• Polish

• Portuguese

• Portuguese Brazilian

• Romanian

• Russian

• Slovak

• Swedish

• Turki sh

You can also configure the language to use when inputting values in the Aastra Web UI and the IP phone UI.

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.

Note:

All languages may not be available for selection. The available languages are dependant on the language packs cur­rently loaded to the IP phone.

41-001522-00 REV00 – 04.2014 25

Customizing Your Phone

IP Phone UI

1. Press on the phone to enter Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The language setting displays a check mark indicating this is the current language on the IP phone.

5. Using the 2 and 5 keys, scroll through the languages.
Note:

All languages may not be available for selection. The available languages are dependant on the language packs
currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more
information about loading language packs, see your System Administrator.

6. Press the key or select 4Set to set the language on the phone.

The change is dynamic. When you exit the Options List, the phone displays all menu items in the language you
selected.

Aastra Web UI

1. Click on Basic Settings > Preferences > Language Settings.

2. In the Webpage Language field, select a language to apply to the Aastra Web UI.
Note:

All languages may not be available for selection. The available languages are dependant on the language packs cur­rently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.

3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

Note:

You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, see your System Administrator.

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Customizing Your Phone

Input Language

The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the
phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI.

The following tables identify the language characters that you can use to enter text and characters on the 6863i.

Keypad Input Alphabet Tables

English (default)

Key Uppercase Characters Lowercase Characters

00 0
1 1;=_,-'&() 1.:;=_,-'&()

2ABC2 abc2
3 DEF3 def3
4GHI4 ghi4

5 JKL5 jkl5
6MNO6 mno6
7 PQRS7 pqrs7

8TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>

# #/\@ #/\@

French

Key Uppercase Characters Lowercase Characters

00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж

3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5

6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7

8 TUV8 tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>

# #/\@ #/\@

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Customizing Your Phone

Spanish

Key Uppercase Characters Lowercase Characters

00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç

3 DEF3ÉÈ def3éè
4GHI4ÏÍ ghi4ïí
5 JKL5 jkl5

6MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8TUV8ÚÜ tuv8úü

9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

German

Key Uppercase Characters Lowercase Characters

00 0

1 1.:;=_,-'&() 1.:;=_,-'&()
2ABC2ÄÀ abc2äà
3 DEF3É def3é

4GHI4 ghi4
5 JKL5 jkl5
6 MNO6Ö mno6ö

7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>
# #/\@ #/\@

Italian

Key Uppercase Characters Lowercase Characters

00 0

1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë

4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò

7 PQRS7 pqrs7
8TUV8Ù tuv8ù
9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>
# #/\@ #/\@

28 41-001522-00 REV00 – 04.2014

Customizing Your Phone

Portuguese

Key Uppercase Characters Lowercase Characters

00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2БАВГЗ abc2бавгз

3 DEF3ÉÊ def3éê
4 GHI4Í ghi4í
5 JKL5 jkl5

6 MNO6ÓÔÕ mno6óôõ
7 PQRS7 pqrs7
8TUV8ÚÜ tuv8úü

9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Russian

Key Uppercase Characters Lowercase Characters

00 0

1 1.:;=_,-'&() 1.:;=_,-'&()
2АБВГ2ABC aбвг2abc
3 ДЕЁЖЭ3DEF Дeëжз3def

4ИЙКЛ4GHI ийкл4ghi
5 МНОП5JKL мноп5jkl
6РСТУ6MNO рсту6mno

7 ФХЦЧ7PQRS7 фхЧч7pqrs
8ШЩЪЫ8TUV шщъы8tuv
9 ЬЗЮЯ9WXYZ ьзюя9wxyz

* * <SPACE> * <SPACE>
# #/\@ #/\@

Nordic

Key Uppercase Characters Lowercase Characters

00 0

1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÅÄÆÀ abc2åäæà
3 DEF3É def3é

4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÖØ mno6öø

7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>
# #/\@ #/\@

41-001522-00 REV00 – 04.2014 29

Customizing Your Phone

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input Language option. The default
input language setting is English.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Input Language.

Select the language you want to use when inputting text and characters into the IP phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic
Note:

Available input languages are dependent on the configuration enabled by your System Administrator.

5. Press the key or select 4Set to set an input language.

Aastra Web UI

1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when

entering text and characters in the Aastra Web UI and IP phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic
Note:

All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.

3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP phone UI allow you to enter text and characters

in the language you selected

30 41-001522-00 REV00 – 04.2014

Customizing Your Phone

Latin 2 Character Set

The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

The following table illustrates the Latin 2 character set used on the 6863i IP phone.

User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can
alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or
the Aastra Web UI.

Note:

Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are
not allowed). The defaultt password is an empty string (i.e. leave the field blank).

41-001522-00 REV00 – 04.2014 31

Customizing Your Phone

Setting a User Password

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Password .

3. At the Current Password prompt, enter the current user password and press the key or select 2Done.

4. At the New Password prompt, enter the new user password and press the key or select 2Done.

5. At the Enter Again prompt, re-enter the new user password and press the key or select 2Done.

A message, Password Changed displays on the screen.

Aastra Web UI

1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password.
Note:

By default, the user name is user (all lowercase) and the password field is left blank.

3. In the New Password field, enter the new user password.

4. In the Password Confirm field, enter the new user password again.

5. Click Save Settings.

32 41-001522-00 REV00 – 04.2014

Customizing Your Phone

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass­word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.

Note:

Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are
not allowed). Default password is an empty string (i.e. leave the field blank).

Aastra Web UI

1. Click on Operation > Phone Lock.

2. CIick on the Reset User Password field, click Reset.

The following screen displays

3. In the Current Password field, leave this blank.

4. In the New Password field, enter a new password.

5. In the Password Confirm field, re-enter your new user password.

6. Click Save Settings.

41-001522-00 REV00 – 04.2014 33

Customizing Your Phone

Restarting Your Phone

You may want to restart your phone to check for updates on the server or you may occasionally need to restart your
phone for configuration changes to your phone or network settings to take effect. You may also need to restart your
phone if you have been asked to do so by your System Administrator or should you experience any unexpected behav­ior.

IP Phone UI

1. Press the key on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 Cancel

key to cancel.

Note:

Your phone is out of service temporarily during the restart and downloading process.

Aastra Web UI

1. Click on Operation > Reset.

2. Click Restart.

3. Click OK at the confirmation prompt.

Phone Lock

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the
following:

• At the path Options > Phone Lock on the IP phone UI.

• At the path Operations > Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see

“Phone Lock Key” on page 63.

In the Aastra Web UI, the Operation > Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to

enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emer-

gency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

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Customizing Your Phone

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Locking the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock.

3. At the Lock the phone? prompt select 4Ye s .

The message Phone is locked displays.

Note:
Alternatively, if configured, you can lock the phone by simply pressing a Lock programmable key.

Unlocking the Phone

1. Press on the phone to enter the Options List (or press a configured Lock programmable key).

2. At the prompt Password:, enter your user password and press the key or select 4Enter.

The phone unlocks.

Aastra Web UI

1. Click on Operation > Phone Lock.

Locking the Phone

2. In the Lock the Phone? field, click Lock.

The phone locks dynamically and displays the following message:

Phone is locked.

Unlocking the Phone

1. Click on Operation > Phone Lock.

2. In the Unlock the Phone? field, click Unlock.

The phone unlocks dynamically and displays the following message:

Phone is unlocked.

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Customizing Your Phone

Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency serv­ices number), that allows a caller to contact local emergency services for assistance when required. The emergency tele­phone number may differ from country to country. It is typically a three-digit number so that it can be easily remem­bered and dialed quickly. Some countries have a different emergency number for each of the different emergency serv­ices.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the keypad when required and the phone automatically
dials to those emergency services.

You can set the emergency dial plan using the Aastra Web UI only.

Note:

Contact your local phone service provider for available emergency numbers in your area.

The following table describes the default emergency numbers on the IP phones.

Emergency Number Description

911 A United States emergency number.

999 A United Kingdom emergency number.
112 An international emergency telephone number for GSM mobile phone networks.

In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.

Defining an Emergency Dial Plan

Aastra Web UI

1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.

For multiple numbers, enter a | between each emergency number. For example:
911|110

Default for this field is 911|999|112|110.

3. Click Save Settings to save the emergency dial plan to your phone.

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Line Keys and Programmable Keys

Line/Call Appearances

Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys
located under the phone’s LCD screen.

Multiple Line and Call Appearance Keys

The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and
lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a
line/call appearance key, you connect to the line or a call it represents. The line/call appearance light indicates the status
of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Line/Call Appearance LED Behavior Line/Call Appearance Status

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation keys 3 and 4 to scroll left and right to the
different call screens. The display shows which line the call information is referring to (L1 or L2), the Caller ID information
(name and number, if available), the call status and the timer specific to that call.

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Line Keys and Programmable Keys

Programmable Keys

There are three multi-functional keys on the 6863i phone that are programmable.
You can only use the Aastra Web UI to configure key functions. The following table lists the functions you can set on the

programmable keys and provides a description for each function:

Key Function Description

None Indicates the key has no functiona assigned.

Speeddial Indicates the key is configured for speeddial use.

Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.

XML Indicates the key is configured to accept an XML application for accessing customized XML services.

Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a

Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the

Park Indicates the key is configured to park incoming calls when pressed.

Pickup Indicates the key is configured to pick up parked calls when pressed.

Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.

Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.

Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to per form speed

Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within

Directory Indicates the key is configured to access the Directory.

Callers List
(Key 1 by Default)

Redial
(Key 2 by Default)

Conference Indicates the key is configured to initiate a conference call.

Tran sfer
(Key 3 by Default)

Icom Indicates the key is configured to be used for intercom calls.

Services Indicates the key is set to access Services, such as, Directory, Callers List, Voicemail, or any other XML applications set

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.

Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP)

Save Indicates the key is configured as a dedicated Save key.

Delete Indicates the key is configured as a dedicated Delete key.

call is connected and there is an active RTP stream (for example, when the call is not on hold).

sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service pro­vided by the call mangager.

dial functions as well as use it as a transfer key to transfer calls.

a conference call and add the new call directly to the conference.

Indicates the key is configured to access the Callers List.

Indicates the key is configured to access the Redial List.

Indicates the key is configured to initiate a call transfer.

up by your System Administrator.

streams from a pre-configured multicast address without involving SIP signalling.

Note:

Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call
return and voicemail must first be configured on your PBX in order to work on your phone. See your System Adminis­trator for more information.

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Line Keys and Programmable Keys

Creating a Speed Dial Key

The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or
extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.

The speed dial function can be set using the IP phone UI or the Aastra Web UI

Note:

You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.

You can create speed dial keys using any of the following methods:

• Using the Aastra Web UI at the paths:

– Operation > Programmable Keys
– Operation > Keypad Speed Dial

• By pressing and holding a programmable key or keypad key

• Using the IP phone UI at the path:

– Options > Preferences > Speed Dial Edit

Speed Dial Prefix

The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automati­cally after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speed dial configuration in the Aastra Web UI:

Key 1

Type: Speeddial
Value: 1234567+
Line: 2

Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the
prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

Use the following procedures to set speed dial on the 6863i IP phone.

.

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Line Keys and Programmable Keys

Speeddial
Enter Number>

Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)

Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature.

Note:

When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must
be set to None).

IP Phone UI

1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter

Number>.

2. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

333_

Cancel Save

3. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the
2 and 5 navigation keys.

Line:1
Change
Cancel Save

4. Press 4Save to save the speed dial key to the line specified.

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Line Keys and Programmable Keys

Speeddial
Enter Number>

Creating a Speed Dial Using the Speed Dial Edit Option

You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays:

Press SD button

Note:

If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit. See

4. Press an unconfigured programmable key or keypad key.

5. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

333_

Cancel Save

6. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the
2 and 5 navigation keys.

Line:1
Change
Cancel Save

7. Press 4Save to save the speed dial key to the line specified.

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Line Keys and Programmable Keys

Creating a Speed Dial Using a Programmable Key in the Aastra Web UI

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial to apply to the key.

4. In the Valu e field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a

speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

5. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

6. Click Save Settings.

Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI

Aastra Web UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed

dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

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Line Keys and Programmable Keys

Editing Speed Dial Keys

On the 6863i, you can edit a speed dial key using any of the following methods:

• Using the Aastra Web UI at the path:

– Operation > Programmable Keys
– Operation > Keypad Speed Dial

• Using the IP phone UI at the path:

– Options > Preferences > Speed Dial Edit.

Note:

A speed dial key must be already configured on the phone to edit the key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

4. Press a speed dial key you want to edit.

The speed dial edit screen displays.

Notes:

• If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing

process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number
and Line setting.

• If you press a key that is NOT setup as a speed dial key, the phone displays an Invalid Key message. However, if

you press an empty keypad key or programmable key that is set to None, it initiates the Add a Speed Dial Key
process allowing you to setup a new speed dial key.

5. Edit the speed dial information as applicable and press 4Save.

Notes:

• You can cancel out of the speed dial editing process at any time without saving, by pressing the key.

• On the 6863i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial

value blank) and then pressing 4Save. Use the 3 key to delete the digits.

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Line Keys and Programmable Keys

Editing a Speed Dial on a Programmable Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select the key configured for speed dial.

3. In the Valu e field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed

dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. If required in the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

Note:
You can delete a speed dial key by changing the Ty pe field to None.

Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI

Aastra Web UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial

prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

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Line Keys and Programmable Keys

Do Not Disturb (DND) Key

The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly
turn the DND feature on or off.

f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Adminis­trator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.
For more information about DND and DND modes, see “DND Configuration” on page 89.

Configuring a DND Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Do Not Disturb.

4. Click Save Settings to save the DND key setting.

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Line Keys and Programmable Keys

XML Key

The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or cus­tom call scripts. You can configure XML using the Aastra Web UI only.

Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations > Programmable Keys you
can assign a key the type XML.

After an XML key is configured, you can use the IP phone UI to access the XML applications.

Note:

The XML services must be set up by your System Administrator before you can use the key. Contact your System
Administrator for more information.

You can also specify an XML URI and a Services title using the following XML fields:

• XML Application URI

• XML Application Title

The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu.
Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field.

Note:

Contact your System Administrator for the applicable URI to enter in this field.

If you use the Services key to access the XML features, the XML Application Title is the title that displays on the Services
Menu in the IP phone UI.

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Configuring an XML Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select XML to apply to the key.

Line Keys and Programmable Keys

4. In the Value field, enter a URI(s) to apply to this key.

Notes:

• Contact your System Administrator for the appropriate value to enter in the Value field.

• If you specify multiple URIs in the Valu e field, a list of XML applications appears for selection after pressing the

XML key.

5. To access XML services through the Services menu, in the XML Application URI field, enter the XML application URI

provided by your System Administrator.

6. In the XML Application Title field, enter the XML application title that you want to display as the Services menu title

on your phone.

7. Click Save Settings.

Accessing the XMLApplication

After XML applications have been saved to your IP phone, and after a key has been configured to access the XML applica­tion(s), the customized service is ready for you to use.

IP Phone UI

1. Press the key configured for XML on the 6863i phone.

2. Use the 5 and 2 to scroll through the XML applications.

3. For menu and directory services, select a service to display the information for that customized service. Message

services display to the screen after pressing the key. For user input services, follow the prompts as appropriate.

4. To exit from the XML screen, press the key.

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Line Keys and Programmable Keys

Flash Key

You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key
to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for exam­ple, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Flash.

4. Click Save Settings.

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Line Keys and Programmable Keys

Sprecode Key

You can set a programmable key to automatically activate specific services offered by the server. For example, if the spre­code value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the
server. Contact your System Administrator for information about available services.

Configuring a Sprecode Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Sprecode.

4. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:

For values to enter in this field, contact your System Administrator.

5. Click Save Settings.

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Line Keys and Programmable Keys

Park/Pickup Keys

The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

The park/pickup feature performs as follows:

• When a call comes in and you pickup the handset, you can press the applicable Park key to park the call

• After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call

Administrators can configure the Park and Pickup keys for any line using the configuration files or the Aastra Web UI.

Configuring Park/Pickup Keys

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Park.

Note:
The Val ue field should be configured by the Administrator.

4. Select from Key 1 through Key 3.

5. In the Type field, select Pickup.

Note:
The Val ue field should be configured by the Administrator.

6. Click Save Settings.

7. Click on Reset, then click Restart to restart the IP phone and apply the changes.

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Line Keys and Programmable Keys

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parked call.

Parking a Call

1. While on a live call, press the Park key.

2. Perform the following for your specific server:

Asterisk

Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.

BroadWorks

After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

Sylantro

Enter the extension number where you want to park the call, followed by # key.

ININ

Enter the extension number where you want to park the call, followed by # key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The
parked call party hears music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2.

Picking Up a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the Pickup key.

If the call pick up is successful, you are connected with the parked call.

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Line Keys and Programmable Keys

Last Call Return Key

Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a
key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured
for Last Call Return and the phone dials the last call you received. When the Sylantro call manager detects an Last Call
Return request, it translates this request and routes the call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Last Call Return.

4. In the Line field, select the line to apply this feature.

Valid values are 1 and 2.

5. Click Save Settings.

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Line Keys and Programmable Keys

Call Forward Key

Using the Aastra Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when
you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or
the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that
display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.

For more information about call forwarding and call forwarding modes, see “Call Forward Configuration” on page 94.

Configuring a Call Forward

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Call Fwd.

4. Click Save Settings.

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Line Keys and Programmable Keys

Speeddial/Xfer

The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer
key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the

Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.

Note:

It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speeddial/Xfer fea­ture. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 112.

Speeddial/Xfer Key Requirements and Functionality

The Speed Dial/Xfer key has the following capabilities:

• Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed Dial/Xfer key causes the

phone to go offhook and dial the predefined extension.

• Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speed Dial/Xfer key blind

transfers the call to the predefined target.
If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by

pressing the line key again.

• Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards

the call to the predefined extension.

Configuring a Speeddial/Xfer Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Xfer.

4. In the Valu e field, enter the speed dial extension or the extension to transfer calls to (for example, 5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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Line Keys and Programmable Keys

Speeddial/Conf

The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key)
while remaining in the current call. This key allows a user on a call to conference another party at a predefined number
while remaining in the call.

For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the result­ing conference recorded.

Note:

If currently in a conference, the Speeddial/Conf key is disabled on the active call.

If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused
line changes to the dialing line. The active call is not put on hold when the speed dial number is dialed.

Note:

This feature is not compatible with centralized conferencing.

Configuring a Speeddial/Conf Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Conf.

4. In the Value field, enter the number or the extension to add to the conference (for example, 5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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Line Keys and Programmable Keys

Directory Key

The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly
from a directory entry. You can use the Directory key to access the Directory which contains a customized list of names
with phone numbers and labels.

In addition to creating a Directory key, you can also download a Directory to your PC if required using the Aastra Web UI.

Note:

For more information about the Directory, see “Directory” on page 80.

Configuring a Directory Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Directory.

4. Click Save Settings.

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Line Keys and Programmable Keys

Callers List Key

Callers List Key

By default, the Callers List key is programmed on Key 1. However, using the Aastra Web UI, you can reassign the Callers
List key to any of the three programmable keys on the phone.

The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called
your phone

.

Note:

For more information about the Callers List, see “Callers List” on page 85.

Configuring a Callers List Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Callers List.

4. Click Save Settings.

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Line Keys and Programmable Keys

Redial List Key

Redial Key

By default, the Redial key is programmed on Key 2. However, using the Aastra Web UI, you can reassign the Redial key to
any of the three programmable keys on the phone.

The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you
placed.

Note:

For more information about the Redial functionality, see “Redial” on page 69.

Configuring a Redial Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Redial.

4. Click Save Settings.

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Line Keys and Programmable Keys

Conference Key

The 6863i IP phone offers two methods of conferencing:

• Local conferencing (default method)

• Centralized conferencing (for Sylantro and BroadSoft Call managers)

The Conference key allows you to create conference calls when utilizing any one of the method above.

Note:

For more information with regards to creating conference calls, see “Conferencing Calls” on page 76.

Configuring a Conference Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Conference.

4. Click Save Settings.

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Line Keys and Programmable Keys

Transfer Key

Transfer Key

By default, the Transfer key is programmed on Key 3. However, using the Aastra Web UI, you can reassign the Transfer
key to any of the three programmable keys on the phone

Note:

For more information about transferring calls, see “Transferring Calls” on page 73.

.

Configuring a Transfer Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Transfer.

4. Click Save Settings.

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Line Keys and Programmable Keys

Intercom Key

By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone.

Note:

For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call

Features” on page 120.

Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key
on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom.

Configuring an Intercom Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Icom.

4. Click Save Settings.

Using the Icom Key

IP Phone UI

1. Press the Icom key.

2. Enter the extension number of the person you want to intercom.

3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its

speaker.

4. To cancel intercom, press or hang up the handset.

5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing .

When you hang up, the remote phone also hangs up.

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Line Keys and Programmable Keys

Services Key

The 6863i allows you to configure a Services key that, when pressed displays the Services Menu.
The Services key can also access any XML applications setup by your System Administrator. Contract your System

Administrator for more information.

Configuring a Services Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Services.

4. Click Save Settings.

Using the Services Key

IP Phone UI

1. Press the Services key.
Note:

Additional options may display in the Services Menu if setup by your System Administrator. Contact your Adminis­trator for more information.

2. Select an option from the Services Menu.

3. To cancel a Service, press .

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Line Keys and Programmable Keys

Phone Lock Key

You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as
Phone Lock.

Configuring a Phone Lock Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Phone Lock.

4. Click Save Settings.

Note:

You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation >
PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information

about using the lock/unlock feature, see “Locking/Unlocking a Phone” on page 35.

41-001522-00 REV00 – 04.2014 63

Line Keys and Programmable Keys

Paging Key

You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-
configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number
for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP
phones.

You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify
up to 5 listening multicast addresses at the path, Basic Settings > Preferences > Group Paging RTP Settings.

For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging”
on page 122.

Configuring a Paging Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Paging.

4. In the Valu e field, enter a multicast IP address and a port number for the Paging key. When you press this key, the

phone initiates an outgoing multicast RTP session to the specified address using the specified port (e.g.

239.0.1.15:10000).

Note:

The Value field allows for one multicast address entry only.

5. To receive RTP steams for Group Paging, you must also configure the Paging Listen Addresses parameter at the path,

Basic Settings > Preferences > Group Paging RTP Settings. For more information about setting this parameter, see “Group

RTP Paging” on page 122.

6. Click Save Settings.

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Line Keys and Programmable Keys

Using the Paging Key

The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already
configured the Paging key using the Aastra Web UI.

Notes:

• The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

• For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the

Allow Barge In parameter setting and the Idling/On Call state.

IP Phone UI

1. On the IP phone, press the key you configured for Paging.

The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays.

2. Press the Drop key to end the multicast RTP session and return to the idle screen.

Note:

If you enable global DND on the phone, the incoming multicast RTP session is dropped.

41-001522-00 REV00 – 04.2014 65

Line Keys and Programmable Keys

Save Key

The Save key allows you to save items to the 6863i IP phone’s Directory.
Use the following procedure to configure a key as a Save key in the Aastra Web UI.

Configuring a Save Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Save.

4. Click Save Settings.

Delete Key

The Delete key allows you to delete items in Directory, Callers List and Redial List.
Use the following procedure to configure a key as a Delete key in the Aastra Web UI.

Configuring a Delete Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Delete.

4. Click Save Settings.

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Line Keys and Programmable Keys

None Key

Use the following procedure to delete a key’s functionality on the 6863i IP phone

Setting a None Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select None.

4. Click Save Settings.

The key function is deleted from the IP phone memory.

41-001522-00 REV00 – 04.2014 67

Making Calls

This section describes ways to make calls on your 6863i phone, using your handset, speakerphone or headset.

Dialing a Number

First, take the phone off-hook by:

• Lifting the handset

• Pressing or

• Pressing a line/call appearance key.

At the dial tone, enter the number you wish to call.

Note:

After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can
press the

If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

When your party picks up, a timer appears on your display that records the length of your call.
If the Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects the

next available line, go off-hook and dial as digits are pressed.

4 Dial key immediately after dialing the number. The phone sends the call without delay.

L1

Dial

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset.

IP Phone UI

• To dial using hands free, first press and enter a number at the dial tone.

• To answer a call on your phone using handsfree, press or the line/call appearance key. Lift the

handset to switch switch from handsfree to the handset.

• When the handset is on hook, press

Note:

When handsfree is on, the speaker light turns on.

to disconnect the call.

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Making Calls

Redial List Key

Redial

The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the
called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP
phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the
Redial List.

Accessing the Redial List

IP Phone UI

1. Press the configured Redial key to access the Redial List.

The information for your most recent call is displayed.

Note:

To redial the last called number, press the Redial key again.

2. Use 2 and 5 to scroll through the list to view the other numbers.

3. To dial the displayed number press , or lift the handset, or press any line keys.

4. Press the key to cancel.

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Making Calls

DELETE again to
erase this item

Delete All

DELETE again to
erase this item

Delete All

Deleting An Item from the Redial List

IP Phone UI

1. Press the configured Redial key.

2. Press

3. Press the configured Delete Key.

4. Press the Delete Key again at the prompt to erase the item.

Delete All Items from the Redial List

2 and 5 to find the item you want to delete.

Item is erased

IP Phone UI

1. Press the configured Redial key.

2. Press the configured Delete key.

3. Press the 4 Delete All key at the prompt to erase all items.

Redial List is

empty

Mute

You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone,
you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key
LED is on.

Note:

If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

To switch mute on or off, press .

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Receiving Calls

1

555-1234

Martha Gold

When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for
the incoming call.

Answering an Incoming Call

IP Phone UI

1. For handsfree operation, press or the line/call appearance key for the incoming call.

or
Lift the handset for handset operation.

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically
places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for
that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

Note:

The key can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up
the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis­plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages
(example: x4).

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Handling Calls

L1

01:25

Call held

When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer
calls or create conference calls.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone
can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.

IP Phone UI

1. Connect to the call (if not already connected).

2. Press the key.

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that
you still have a call on hold. The screen displays

Call held with the line number the call is held at the phone.

Note:

If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line
appearance light for the line you are on flashes to indicate that you are still connected.

L1

Martha Gold
555-1234

01:35

Automatic Hold

When juggling between calls, you do not have to press the key to go from one call to the next. The phone auto­matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one
call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press

to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation
keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line
appearance key again, you disconnect from the call.

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Handling Calls

Transfer Key

Transferring Calls

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to
transfer calls.

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call
rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do
this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either
complete the transfer or cancel the transfer to go back to the original call.

Direct Transfer

The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have
the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the
direct transfer will be performed.

Transferring Calls

Use the following procedure to transfer a call to another extension.

IP Phone UI

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the programmed Transfer key.

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Handling Calls

3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

To cancel the transfer press the key, or hangup the handset.

Note:

Users are able to edit the destination number by pressing the

4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the programmed Tran sfe r key again before the receiving end answers.

b) To complete a consultative transfer, press

either pressing the programmed Transfer key or key, or hanging up the handset to transfer Party 1 to Party 2.

4Dial to dial out and remain on the line to speak with the Party 2, before

Transferring an Existing Call to Another Existing Call

1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)

3 navigation key, which acts as a Backspace key.

2. Press the

3. Press programmed Transfer key.

The active call will be transferred.

3 or 4 navigation keys to scroll to the party to whom you wish to transfer the active call.

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Handling Calls

L1

Call Transferred

Completing a Transfer to a Contact in Phone Directory

Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can
navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a
consultative call.

To Transfer a Call to a Contact in the Phone Directory:

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

Press the programmed Transfer key.

2.

3. Press the programmed Directory key and select a contact.

4. To complete a blind transfer, press the programmed Transfer key again before the receiving end answers.

To complete a consultative transfer, press
pressing the programmed Transfer key again to transfer Party 1 to Party 2.
To cancel the transfer, press the

Indication of Transferred Calls

When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the
far-end call is dropped. The following is the Call Transferred screen on the 6863i phone:

4Dial to call the contact. Remain on the line to speak with Party 2 before

key.

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Handling Calls

Conferencing Calls

The 6863i IP phone offers two methods of conferencing:

• Local conferencing (default method).

• Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method).

Local Conferencing

The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is
the default method of conferencing on the 6863i.

Note:

Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Admin-
istrator for more information.

The following screen illustrates a connected local conference screen:

1

1. Martha Gold

2. François Dupont
Leave Drop

In a local conference call, you use the up and down arrow keys to scroll to a party on the list, the
selected party and the

3 Leave key to leave the conference.

4Drop key to drop a

Using Local Conferencing

Use the following procedure to create a conference call using local conferencing.

IP Phone UI

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the

key. A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the programmed Conference key.

1

1. Martha Gold

2.
Dial

5. Enter the phone number of Party 3.
Note:

Users are able to edit the destination number by pressing the

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.

3 navigation key, which acts as a Backspace key.

1

1. Martha Gold

2. François Dupont
Drop

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Handling Calls

7. Press the programmed Conference key again to add Party 3 to the conference. Party 1 (which is yourself ), Party 2,

and Party 3 are all connected to a single conference.

1

1. Martha Gold

2. François Dupont
Leave Drop

8. To drop a party from the conference, use the 5 or 2 navigation key to select the party and press the 4Drop key.

Creating a Conference Call by Joining Two Existing Calls

IP Phone UI

1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party

should be placed on hold).

2. Press the 3 or 4 navigation keys to scroll to the party you wish to conference in.

3. Press the programmed Conference key.

The two parties will connect with you to form a conference call.

Centralized Conferencing (for Sylantro and BroadSoft Call Managers)

The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations)
when your Administrator enables Centralized Conferencing.

If your Administrator does not enable Centralized Conferencing, then the 6863i uses Local Conferencing by default.
Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the glo-

bal setting to work, you must configure the lines with the applicable phone number.

Using Centralized Conferencing

IP Phone UI

Note:

When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indi­cated in the previous section, “Using Local Conferencing.” Joining two active calls in a conference also works as indicated
in the previous section, “Creating a Conference Call by Joining Two Existing Calls.”

Use the following procedure to create a conference call using centralized conferencing.

Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)

Note:

You can have an unlimited number of parties in a conference (dependent on the limitations of the server.

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.

4. Press the programmed Conference key.

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.

key.

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Handling Calls

7. Press the programmed Conference key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2, and

Party 3 are all connected to Conference 1.

8. Press an available Line key (or answer an incoming call on an available line). If calling out, call Party 4.

9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference.

10. Press the programmed Conference key to add Party 4 to Conference 1.

11. Press the Line key that has Conference 1.

12. Press the programmed Conference key to join all parties (Parties 1 through 4) on Conference 1.

13. To add more parties, repeat steps 8 through 12.

If any party in the conference hangs up (including the party that began the conference), all other parties in the confer­ence are still connected.

Setting Up Multiple Conferences (for Sylantro Call Manager only)

Note:

The 6863i is limited to 2 conferences (a single conference each on lines 1 and 2).

1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties

(for Sylantro and BroadSoft Call Managers)”.

2. When you are finished adding all required parties to Conference 1, press an available Line key to start Conference 2.

You are Party 1 on Conference 2. Call Party 2.

3. When Party 2 answers, press the programmed Conference key.

4. Press an available Line key.

5. Call Party 3 for Conference 2.

6. When Party 3 answers, press the programmed Conference key to join Parties 1 (which is yourself), Party 2, and Party

3 on Conference 2.
You now have two active conferences on two different lines.

Note:

When you are connected to multiple conference calls, and you put a conference on hold, the conference may be on
hold for a limited period of time before it is disconnected. Contact your System Administrator for more information.

If any party in a conference hangs up (including the party that began the conference), all other parties in the conference
are still connected.

Joining Additional Parties to Active Conferences

In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this
procedure, at least one active conference must exist on your phone.

1. As Party 1, pickup the handset or press the key.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the programmed Conference key.

5. Press the Line key that has the active conference.

6. Press the programmed Conference key again to join the parties to the active conference.

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Handling Calls

Ending a Conference and Transferring Remaining Parties

The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the
host of a conference and want to leave that conferencepress the
conference but the remaining parties are still connected to the conference.

Note:

The Caller ID of the dropped host still displays on the remaining parties’ phones.

3 Leave key on the phone. Your phone leaves the 3-way

Ending Calls

IP Phone UI

To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold).
Press to end the call. If connected through the handset, you can also place the handset back on hook to end the
call.

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Managing Calls

Directory Empty
Use Save to add

The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your
business and personal contacts.

These features include:

• Directory

• Callers List

• DND and Call Forward

Directory

The Directory is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into
the 6863i Directory by adding them manually or by saving the number and name from other lists stored on your phone.
You can also dial directly from a Directory entry. Each entry can contain a maximum of 16 letters and numbers.

Note:
For information on how to configure a Directory key, see “Directory Key”on page 56.

Accessing Your Directory

IP Phone UI

1. Press the programmed Directory key. The Directory displays the number of entries in your list. If the Directory is

empty, Directory Empty Use Save to add is displayed.

2. You can access entries by pressing

3. To search for an entry by name, press the keypad number corresponding to the first letter of the name (for example,

press 7 for the letter P). Continue to press the keypad number to access other letters on the same key (for example,
press 7 three times for R). If there are multiple entries under the same letter, you can use
the list, or continue to press the next letters of the name to find a better match.

4. To dial the displayed number press

5. Press the programmed Directory key or

2 and 5 to scroll through the list.

2 and 5 to scroll through

or just lift the handset or press any Line key.

key to cancel.

Managing the Directory

From the Directory in the IP phone UI, you can perform the following:

• Add new entries to the Directory

• Edit entries in the Directory

• Delete entries from the Directory

• Copy entries to the Directory

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Managing Calls

1

Martha Gold
555-1234
to edit L1

Adding a New Entry to the Directory

IP Phone UI

1. Press the programmed Directory key.

2. Press the programmed Save key.

The Enter Number prompt displays.

3. Enter a phone number using the numbers on the keypad and press 4Save. To backspace and erase a mistake, press 3.

The Press 1st letter to enter name prompt displays.

4. Enter a name to associate with the phone number you just entered, and press 4Save. Use the keypad to select the

letters. Continue to press the number key to access the next letter for that k ey (for example, press 2 three times to access
C). To insert a space between letters, press the * key twice. To backspace and erase a mistake, press 3 .
The Line prompt displays. The default is Line 1.

5. If you want to save the new Directory entry to use Line 1, press 4Save to save the new entry to the Directory.

If you want the new entry to use a different line, use the
The new entry you added is saved to the Directory.

2Change key to select a different Line and press 4Save.

Saved: Directory
Martha Gold

Editing an Entry in the Directory

IP Phone UI

1. Press the programmed Directory key.

2. Access the entry you want to edit by pressing the first letter of the name on the keypad, or use

through the list to find the name.

3. To begin editing, press 3. Edit the number, name, and line as required (press 4Save to continue to the next editable

field). Press 3 to erase the numbers or letters to the left or use the keypad to enter additional digits or characters.

4. Press the 4Save key to save your changes.

2 and 5 to scroll

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Managing Calls

DELETE again to
erase this item

Directory Empty
Use Save to add

Deleting an Entry in the Directory

IP Phone UI

1. Press the programmed Directory key.

2. Press

3. Press the programmed Delete key.

4. Press the programmed Delete key again at the prompt to erase the entry.

Delete All Entries in the Directory

1. Press the programmed Directory key.

2. Press the programmed Delete Key.

2 and 5 to find the entry you want to delete.

The DELETE again to erase this item prompt displays.

IP Phone UI

The DELETE again to erase all items prompt displays.

DELETE again to
erase all items

3. Press the programmed Delete key again to erase all entries from the Directory.

The Directory Empty prompt displays.

Saving Entries to the Directory

You can save entries (names and numbers) from other sources to your Directory using any of the following methods:

• Saving from the Caller List

• Saving from the Redial List

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Managing Calls

Saving from the Callers List

IP Phone UI

1. Press the programmed Callers List key.

2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory.

3. Press the programmed Save key.

4. Press the programmed Directory key to save the number you selected to the Directory. If the name is displayed with

the number, both are saved to the Directory. If no name is displayed, you can enter the name using the keypad.

Saving from the Redial List

IP Phone UI

1. Press the programmed Redial List key.

2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory.

3. Press the programmed Save key.

4. Press the programmed Directory key to save the number you selected to the Directory. If the name is displayed with

the number, both are saved to the Directory. If no name is displayed, you can enter the name using the keypad.

Downloading the Directory to Your PC

You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in
comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a directorylist.csv file
in a spreadsheet application.

The file displays the name, phone number, and line number for each Directory entry.

Note:

Your System Administrator can populate your IP phone Directory with server directory files. Contact your System Admin­istrator for more details.

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Managing Calls

Downloading the Directory

Aastra Web UI

1. Click on Operation > Directory.

2. In the Directory field, click on Save As.

A download window displays.

3. Click OK.

4. Enter the location on your computer where you want to download the Directory and click Save.

The directorylist.csv file downloads to your computer.

5. Use a spreadsheet application to open and view the directorylist.csv file.

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Managing Calls

Callers List Key

Callers List

The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in
the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of
times they tried to reach you.

You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed
line item in the Callers List.

Notes:

• When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.

• If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name

in the Directory, the Callers List display the same name and number.

Callers List Icons

Icon Description

Indicates an unanswered call in the Callers list.

Indicates an answered call in the Callers list.

Accessing the Callers List

IP Phone UI

1. Press the programmed Callers List key. Press 2 and 5 to move through the Callers List. Press 2 to see the most

recent call, or 5 to see the oldest call on your list.

2. To dial the displayed number just press , lift the handset, or press any Line keys.

3. Press the key to cancel.

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Managing Calls

DELETE again to
erase all items

Callers List is

empty

Editing Entries in the Callers List

Important!

The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need
to add a prefix.

In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds
the digit at the left side of the number to enable the entry of the prefix.

IP Phone UI

1. Press the programmed Callers List key.

2. Press

3. Press any key on the keypad to begin editing.

4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3.

5. To dial the displayed number press , lift the handset, or press any Line keys.

Deleting An Entry in the Callers List

2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list.

IP Phone UI

1. Press the programmed Callers List key.

2. Press

3. Press the programmed Delete key.

4. Press the programmed Delete key again at the prompt to erase the item.

2 and 5 to find the item you want to delete.

DELETE again to
erase this item

Deleting All Entries in the Callers List

IP Phone UI

1. Press the programmed Callers List key.

2. Press the programmed Delete key.

3. Press the programmed Delete key again at the prompt to erase all items.

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Managing Calls

Missed Calls Indicator

The IP phone has a missed calls indicator that increments the number of missed calls to the phone. This feature is accessi­ble from the IP phone UI only.

The number of calls that have not been answered increment on the phone’s idle screen as # Missed Calls. As the number
of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can
access the Callers List and clear the call from the list. Once the user accesses the Callers List, the # Missed Calls on the idle
screen is cleared.

Accessing and Clearing Missed Calls

IP Phone UI

1. Press programmed Callers List key on the phone.

2. Use the

3. To clear a line item from the Callers List, select the line item you want to delete and press the programmed Delete

key twice. The line item is deleted from the Callers List.

Downloading the Callers List to Your PC

You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the
phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a callerlist.csv file in a
spreadsheet application. This file displays the name, phone number, and the line that the call came in on.

2 and 5 keys to scroll through the line items in the Callers List. The icon indicates a missed call.

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Managing Calls

Download the Callers List

Use the following procedure to download the Callers List to your PC using the Aastra Web UI

Aastra Web UI

1. Click on Operation > Directory.

2. In the Callers List field, click on Save As.

A download window displays.

3. Click OK.

4. Enter the location on your computer where you want to download the Callers List and click Save.

The callerslist.csv file downloads to your computer.

5. Use a spreadsheet application to open and view the Callers List.

.

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Managing Calls

DND and Call Forward

The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts
on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you
can set on the phone for these features are:

• Account

• Phone

• Custom

The following paragraphs describe account-based DND and CFWD:

• DND Configuration

• Call Forward Configuration

DND Configuration

Do Not Disturb (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When
DND is enabled with CFWD, any incoming calls can be call forwarded to voicemail or another number. See “Call Forward

Configuration” on page 94 for more information about call forwarding to other numbers.

On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path,

(default)

, and Custom. DND performs according to the mode you set.

You can then configure a DND key for the phone using the Aastra Web UI at the path, Operation > Programmable Keys. You
can enable and disable DND by toggling the key or by setting DND for a specific account at the path,
Basic Settings > Account Configuration. Once you enable DND, DND On displays on the LCD for the applicable account.

Basic Settings > Preferences > General > DND Key Mode: Account, Phone

L1

John Smith

DND On

Tue Aug 20 2:55pm

Note:

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.

The following describes the key behavior for each DND mode.

• Account: The DND key toggles the account in focus on the IP phone UI, to ON or OFF if DND enabled for that account.

• Phone (default): The DND key toggles all accounts on the phone to ON or OFF.

• Custom: The DND key displays custom screens on the IP phone UI. User can select whether to enable/disable DND per

account, enable DND on all accounts, or disable DND on all accounts.

Notes:

• If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see

the changes.

• If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled
account is in focus.

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Managing Calls

Configuring a DND Key

To configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 45.

Note:
If there is no DND key configured or if it is removed, DND is disabled on the IP phone.

Configuring DND Using the Aastra Web UI

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default),

Custom. Default is Phone.

• Account: Sets DND for a specific account. DND key toggles the account in focus on the phone to on or off.

• Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off.

• Custom: Sets the phone to display custom screens after pressing the DND key that list the account(s) on the phone.

The user can select a specific account for DND, turn DND on for all accounts, or turn DND off for all accounts.

Notes:

• If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves

as if the mode was set to Phone.

• Using the Aastra Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current

setting of Account 1.

3. Click Save Settings.

The changes takes affect immediately without a reboot.

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4. Click on Basic Settings > Account Configuration.

5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box.

Notes:

• If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as appli-

cable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.

• Number and name of accounts that display to this screen are dependant on the number and name of accounts

configured on the phone. Only your Administrator can create accounts for your phone. Contact your Administrator
for more information.

6. Click Save Settings.

The changes takes affect immediately without a reboot.

Managing Calls

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Managing Calls

John Smith

DND On

Tue Aug 20 2:55pm

L1

J. Smith

Tue Aug 20 2:55pm

L2

Using DND Modes via the IP Phone UI

After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following
procedure to enable/disable DND on the IP phone.

The following procedures assume you have already configured a DND key AND assumes there are two accounts config­ured on the phone.

Notes:

• If there is no DND key configured or if it is removed, DND is disabled on the IP phone.

• If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if

the mode was set to Phone.

• Using the Aastra Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting
of Account 1.

DND in Account Mode

IP Phone UI

1. Use the 3 and 4 navigation keys to scroll through each account.

2. With the account in focus on the IP phone UI, press the DND key to turn on/off DND for the account.

In the above example, two accounts are configured on the phone. Only account 1 has DND enabled while account 2 has
DND disabled.

DND in Phone Mode (Default)

IP Phone UI

1. Press the DND key to turn on/off DND for all accounts on the phone.

2. Use the

3 and 4 navigation keys to scroll through each account.

L1

John Smith

DND On

Tue Aug 20 2:55pm

L2

Tue Aug 20 2:55pm

J. Smith

DND On

In the above example, enabling DND for account 1 also enables DND for account 2.

DND in Custom Mode

IP Phone UI

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Managing Calls

Apply Changes
0Cancel
#Confirm

1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable

a specific account or all accounts.

2. Use the 2 and 5 navigation keys to scroll through the accounts.

DND

1

John Smith
Done Change

DND

2

J. Smith X
Done Change



In the above example, account 1 has DND enabled as indicated by a check mark (). Account 2 has DND disabled as
indicated by an X. Items 3 and 4 allow you to disable or enable DND on all accounts, respectively.

3. Use the 4 Change key to enable or disable DND for a specific account or to enable/disable DND for all accounts.

After making the change, press

3 Done and then # Confirm to save the change. Pressing 0 Cancel cancels the

attempted change.

DND

3

All Off
Done Change

DND

4

All On
Done Change

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Managing Calls

Call Forward Configuration

Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.
On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set

three modes for CFWD using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode:
Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.

You can configure CFWD using the Aastra Web UI at the path, Basic Settings > Account Configuration, oryou can configure
CFWD using the IP phone UI at the path, Options > Call Forward.

Using the Aastra Web UI at the path, Operation > Programmable Keys, you can also configure a CFWD key on the phone to
use as a shortcut for accessing the CFWD menu on the phone.

The following describes the behavior for each CFWD mode:

• Account (default): The account mode allows you to configure CFWD on a per account basis. Pressing a configured

CFWD key applies to the account in focus.

• Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).

When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web
UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.)
Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.

• Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a

specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6863i, you can set
all accounts to All On or All Off.

Note:

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.

You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy,
All, and No Answer modes and then turn them on/off individually).

Notes:

• If you make changes to the configuration for CFWD via the IP phone UI, you must refresh the Aastra Web UI screen

to see the changes.

• If CFWD is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the CFWD-enabled
account is in focus.

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