Aastra Telecom 6755i User Manual

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6755i IP Phone

User Guide

Release 2.4

41-001200-15

Rev 00

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

iii

Software License Agreement ...................................................................................................... iii

Table of Contents ..........................................................................................................................v

About this Guide ...........................................................................................................................1

Documentation ..........................................................................................................................1

Introduction ...................................................................................................................................2

Phone Features ..........................................................................................................................2

Requirements ............................................................................................................................2

Installation and Setup ................................................................................................................3

Getting Started ..............................................................................................................................4

Plugging in and Starting the Phone ...........................................................................................4

Network Connected/Network Disconnected ............................................................................7

Idle Screen ................................................................................................................................8

IP Phone Keys and Key Descriptions ........................................................................................12

Key Descriptions .....................................................................................................................12

Methods for Customizing Your Phone ......................................................................................15

Phone Options via the IP Phone UI ........................................................................................15

Phone Options via the Aastra Web UI ....................................................................................18

Phone Status ................................................................................................................................22

Phone Status via IP Phone UI .................................................................................................22

Finding Your Phone’s IP Address ...........................................................................................23

Phone Status via the Aastra Web UI .......................................................................................24

Customizing Your Phone ............................................................................................................27

Ring Tones and Tone Sets .......................................................................................................27

Contrast Level .........................................................................................................................30

Backlight .................................................................................................................................31

Live Dialpad* .........................................................................................................................33

Set Audio ................................................................................................................................34

Time and Date .........................................................................................................................37

Language .................................................................................................................................44

User Password .........................................................................................................................51

Resetting a User Password ......................................................................................................53

Restarting your phone .............................................................................................................54

Phone Lock .............................................................................................................................55

Defining an Emergency Dial Plan ..........................................................................................57

Table of Contents

Line Keys, Programmable Keys, and Softkeys ........................................................................59

Multiple Line and Call Appearances ......................................................................................59

Softkeys and Programmable Keys ..........................................................................................60

State-Based Softkeys (Bottom Keys only) .............................................................................63

Line Key .................................................................................................................................66

Speeddial Key .........................................................................................................................70

Editing Speeddial Keys ...........................................................................................................77

"Do not Disturb" (DND) Key .................................................................................................81

Busy Lamp Field (BLF) Key ..................................................................................................83

BLF List Key ..........................................................................................................................86

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................89

Table of Contents

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................94

XML Key ..............................................................................................................................100

WebApps Key .......................................................................................................................107

Flash Key ..............................................................................................................................109

Sprecode Key ........................................................................................................................ 111

Park/Pickup Keys ..................................................................................................................113

Last Call Return (lcr) Key (Sylantro Servers only) ..............................................................120

Call Forward Key ..................................................................................................................122

BLF/Xfer ...............................................................................................................................124

Speeddial/Xfer ......................................................................................................................127

Speeddial/Conf ......................................................................................................................130

Services Key .........................................................................................................................133

Directory Key .......................................................................................................................136

Callers List Key ....................................................................................................................138

Intercom Key ........................................................................................................................140

Phone Lock Key ....................................................................................................................142

Paging Key (Sends the RTP Stream) ....................................................................................144

None Key ..............................................................................................................................148

Empty Key ............................................................................................................................150

Deleting a Key ......................................................................................................................152

Making Calls .............................................................................................................................153

Dialing a Number ..................................................................................................................153

Pre-dialing a Number ............................................................................................................154

Table of Contents

Using Handsfree Speakerphone .........................................................................................154

Using a Headset ...................................................................................................................155

Using Intercom .....................................................................................................................156

Redial ....................................................................................................................................158

Mute ......................................................................................................................................159

Receiving Calls ..........................................................................................................................160

Answering an Incoming Call ................................................................................................160

Sending an Incoming Call to Voicemail ...............................................................................161

Handling Calls ...........................................................................................................................162

Placing a Call on Hold ..........................................................................................................162

Transferring Calls .................................................................................................................164

Conferencing Calls ...............................................................................................................166

Ending Calls ..........................................................................................................................171

Managing Calls .........................................................................................................................172

Directory List ........................................................................................................................172

Callers List ............................................................................................................................183

Account Configuration (DND and Call Forwarding) ...........................................................188

Missed Calls Indicator ..........................................................................................................209

Voicemail ..............................................................................................................................210

Additional Features ..................................................................................................................211

Star Codes .............................................................................................................................211

Suppress DTMF Playback ....................................................................................................211

Display DTMF Digits ...........................................................................................................213

Enable/Disable Call Waiting .................................................................................................215

Play Call Waiting Tone .........................................................................................................217

Stuttered Dial Tone ...............................................................................................................218

XML Beep Support ...............................................................................................................219

Status Scroll Delay ................................................................................................................220

Incoming Call Interrupts Dialing ..........................................................................................221

Switch UI Focus to Ringing Line .........................................................................................223

Preferred Line and Preferred Line Timeout ..........................................................................224

Goodbye Key Cancels Incoming Calls .................................................................................226

UPnP Mapping Lines (for remote phones) ...........................................................................228

Message Waiting Indicator ...................................................................................................230

Table of Contents

vii

Table of Contents

Incoming Intercom Call Features .........................................................................................231

Using Redial Key for “Last Number Redial” .......................................................................234

Group RTP Paging (receives RTP streams) ..........................................................................235

Use LLDP ELIN ...................................................................................................................237

Available Features Enabled by Administrators .....................................................................238

Outgoing Intercom Calls .......................................................................................................238

Missed Call Summary Subscription .....................................................................................238

Customizable Callers List Key and Services Key ................................................................239

Autodial (Hotline and Warmline) .........................................................................................239

Centralized Conferencing .....................................................................................................239

Answer and Ignore Softkeys for XML Applications ............................................................240

Table of Contents

XML Softkey for Special Characters in XML Applications ................................................240

Playing a WAV File On Your Phone .....................................................................................241

Using the Keypad During Active XML Applications ..........................................................241

Key Redirection ....................................................................................................................242

XML Applications and Off-Hook Interaction ......................................................................243

XML Override for a Locked Phone ......................................................................................243

RTP Recording and Simultaneous Playing ...........................................................................243

“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................244

Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client

Management System (CMS) .................................................................................................244

Model M670i and M675i Expansion Modules ........................................................................245

Using the Expansion Modules ..............................................................................................247

Troubleshooting Solutions ........................................................................................................250

Limited Warranty .....................................................................................................................257

Appendix A - Time Zone Codes ...................................................................................................1

Index ...............................................................................................................................................1

viii

About this Guide

This guide explains how to use the basic features of your new 6755i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your system.

Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, Administrators should refer to the Aastra SIP IP Phone Administrator Guide.

Documentation

• Aastra 6755i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included in the box with your phone.

• Aastra 6755i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

• Aastra SIP IP Phone Administrator Guide – Contains advanced Administrator information and procedures for setting up the 6755i IP Phone on a network. This Administrator Guide is intended for the System Administrator and can be downloaded from www.aastratelecom.com.

Model 6755i IP Phone User Guide 1

About this Guide

Introduction

This 6755i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6755i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

Phone Features

Introduction

• 8 line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys

• Press-and-hold speeddial key configuration feature

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

— 6 Top keys: Programmable hard keys

— 6 Bottom keys: Programmable state-based softkeys

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

* Availability of feature dependant on your phone system or service provider

Requirements

The 6755i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

the 6755i IP phone.

Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

2 Model 6755i IP Phone User Guide

•Power source

For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):

— For power, use the Ethernet cable (supplied) to connect from the phone directly to the

network for power. (No 48v AC power adapter required.)

For Ethernet networks that DO NOT supply power to the phone:

— For power, use the 48V AC Power Adapter (included) to connect from the DC power port

on the phone to a power source.

— (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A

PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information.

Installation and Setup

If your System Administrator has not already setup your 6755i phone, please refer to the Aastra 6755i Installation Guide for basic installation and physical setup information. For more advanced

administration and configuration information, System Administrators should refer to the

Aastra SIP IP Phone Administrator Guide.

Model 6755i IP Phone User Guide 3

Introduction

Getting Started

The 6755i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

Getting Started

Plugging in and Starting the Phone

The 6755i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

The phone displays the following startup screens.

Checking for

Firmware.....

DHCP: waiting for IP...

4 Model 6755i IP Phone User Guide

The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.

Updating

configuration.....

Checking for firmware... Do not unplug the phone!

Note: New updates to your phone can be automatically scheduled from the

server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

Downloading Language Packs

Getting Started

Model 6755i IP Phone User Guide 5

When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.

Getting Started

Network

SIP

John Smith

Sat Jan 1 12:18am

DSP

Done

Idle Screen

6 Model 6755i IP Phone User Guide

Network Connected/Network Disconnected

If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.

Network Connected

Sat Jan 1 12:18am

John Smith

If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on.

Network Disconnected

Sat Jan 1 12:18am

John Smith

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and displays the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone.

For more information about connecting your phone, see the Aastra 6755i IP Phone Installation Guide, the section "Connecting to the Network and to Power".

Check with your system or network Administrator for assistance.

Note: f the phone displays "No Service" you can still use the phone but it is not

registered with the Registrar. For more information about registering your phone, see your System Administrator.

Model 6755i IP Phone User Guide 7

Getting Started

Idle Screen

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use.

Getting Started

The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates John Smith is configured on Line 1.

By default, the top programmable keys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required.

Services

Reference

For more information about configuring the top programmable keys and the bottom softkeys, see

“Softkeys and Programmable Keys” on page 60.

For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections:

• “Making Calls” on page 153.

• “Handling Calls” on page 162.

• “Managing Calls” on page 172.

Idle Screen With Softkeys/Programmable Keys Configured

If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the screen. Programmable key functions (top keys) do not display on the LCD. For example, in the following illustration, "Home" and "Office" were configured as speeddial keys on the bottom set of softkeys and "Do Not Disturb" (DND) was configured on the top set of programmable keys.

Note: The top programmable key descriptions do not display on the LCD. You can

write the function assigned to the programmable key using the label provided for the phone.

Softkeys Configured

Services Dir Callers

Home LCR Office

John Smith

Sat Jan 1 12:18am

Idle Screen

Icom DND

DND

Home LCR Office

Getting Started

Model 6755i IP Phone User Guide 9

Idle Screen with Voicemail Messages

The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have.

Voicemail Icon

Getting Started

To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system you are using.

Screen Display After Picking Up the Handset

When you pickup the handset, the screen displays as follows:

Sat Jan 1 12:18am

Idle Screen

John Smith

Dial Conf Xfer

This screen displays the following keys located on the bottom left of the screen:

•Dial

• Conf (Conference)

• Xfer (Transfer)

These keys are static and cannot be changed.

A More softkey also displays at the bottom right of the screen if you have configured softkeys.

10 Model 6755i IP Phone User Guide

For example, in the illustration below, the 6755i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to display all configured softkeys.

Sat Jan 1 12:18am

Home LCR

Office

Idle Screen

John Smith

John

Matt

John Smith

Dial Conf

Xfer More

After Handset Pickup

Home LCR

Office

After Pressing "More"

John Smith

John

Matt

Note: The bottom set of 6 softkeys map to the current state-based configurable

softkeys.

Model 6755i IP Phone User Guide 11

Getting Started

IP Phone Keys and Key Descriptions

The following sections describe the various 6755i phone key functions, and how they help you make and manage your calls and caller information.

Key Descriptions

The following table identifies the keys on the key panel of your 6755i IP phone that you can use for handling calls.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an

open list, such as the Options List, without saving changes.

IP Phone Keys and Key Descriptions

Options key - Accesses options to customize your phone. Your System

Administrator may have already customized some of your settings. Check with your System Administrator before changing the Administrator-only options.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

12 Model 6755i IP Phone User Guide

Keys Key Description

Line/Call Appearance key - Connects you to a line or call. The Aastra

6755i IP phone supports up to 4 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

IP Phone Keys and Key Descriptions

Model 6755i IP Phone User Guide 13

Keys Key Description

Programmable keys - 6 Top keys: programmable hard keys

(up to 6 programmable functions)

By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the programmable keys on the 6755i IP phone:

1 SERVICES Accesses enhanced features and services such as

2DIRECTORY Accesses the Directory List which displays up to

3 CALLERS LIST Accesses the Callers List which lists the last

4 INTERCOM Automatically connects with a remote extension for

5NONE No assigned function 6NONE No assigned function

XML applications and voicemail, provided by third parties.

200 names and phone numbers (stored in alphabetical order)

200 calls received.

outgoing calls, and answers incoming intercom calls.

The following softkeys display when you pick up the handset:

• DIAL- After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the number.

• CONF - Begins a conference with the active call.

• XFER - Transfers the active call to another number.

For more information about programming the programmable keys to

IP Phone Keys and Key Descriptions

perform specific functions, see the “Softkeys and Programmable Keys” on page 60.

Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions).

For more information about programming the softkeys to perform specific functions, see the “Softkeys and Programmable Keys” on

page 60.

14 Model 6755i IP Phone User Guide

Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

• Using the Options key on the IP Phone

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the Options key and accessing the IP Phone UI.

These options allow you to customize the following phone settings.

Option Number Option

1Call Forward

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

Note: The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode.

2 Preferences

1. Tones Ring Tone Tone Set

2. Contrast Level

3. Speeddial Edit

4. Live Dialpad

5. Set Audio Audio Mode Headset Mic Vol

6. Time and Date Time Zone Daylight Savings Time Format Date Format Time Server

Time Server 1 Time Server 2

Time Server 3 Set Time Set Date

7. Language Screen Language Input Language

Methods for Customizing Your Phone

Model 6755i IP Phone User Guide 15

3 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

4 User Password

5 Administrator Menu

(Password Protected)

6Restart Phone

7 Phone Lock

Note: *The "Administrator Menu" options are Administrator level functions only,

and are not accessible by the user. These options should only be set up and changed by your System Administrator.

Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

Option Number

1Call Forward

Option

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

Note: The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account"

Methods for Customizing Your Phone

2 Preferences

3 Phone Status

4 Phone Lock

mode.

1. Tones Ring Tone Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio Audio Mode Headset Mic Vol

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

16 Model 6755i IP Phone User Guide

Using the IP Phone UI

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

2. To go to an Option, use 5 and 2 to scroll through the list, or press the number corresponding

to the Option.

3. Press the Select softkey, the 4 button, or press the digit number of the corresponding option

to select an option.

4. Use the softkeys that display for each option to change a selected option.

5. Press the Done button to save the change.

6. Press the button, the 3 button, or the button at any time to exit without saving

changes.

References

For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” on page 27.

For more information about Administrator options, contact your System Administrator.

Methods for Customizing Your Phone

Model 6755i IP Phone User Guide 17

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP

Address” on page 23.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. The following logon screen displays.

Methods for Customizing Your Phone

2. At the prompt, enter your username and password and click .

Note: For a user, the default user name is “user” and the password field is left

blank.

18 Model 6755i IP Phone User Guide

The Network Status window displays for the IP phone you are accessing.

Methods for Customizing Your Phone

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Model 6755i IP Phone User Guide 19

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. It

also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network Status window is read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to

prevent any changes to the phone and to prevent use of the phone, and reset the user password.

Keypad Speeddial - Allows you to assign a speeddial number to a specific digit on the phone’s keypad for speeddialing purposes.

Softkeys and XML - Allows you to configure up to 6 bottom softkeys with functions identified in the list below.

Programmable Keys - Allows you to configure up to 6 top programmable keys. By default, Keys 1 through 4 are programmed as Services, Directory, Callers List, and Intercom, respectively. You can configure any of the six keys with the functions identified in the list below.

Available Functions for Softkeys and Programmable Keys

• none • pickup

• line • Last Call Return (lcr)

• speeddial • Call Forward

• do not disturb (DND) • BLF/Xfer

• Busy Lamp Field (BLF)

• BLF List • Speeddial/Conf

• Auto Call Distribution (ACD)

Methods for Customizing Your Phone

• Directed Call Pickup • Callers List

• Extensible Markup Language (XML)

• WebApps • Services

• flash • Phone Lock

• sprecode • Paging

• park • Empty

• Speeddial/Xfer

• Directory

• Intercom

Expansion Module - Allows you to configure an additional 36 softkeys with a M670i Expansion Module, or an additional 60 softkeys with a M675i Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Not all functions in the table above apply to the Expansion Modules.

Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

20 Model 6755i IP Phone User Guide

Headings Descriptions

Basic Settings

Preferences - Allows you to enable/disable the following:

•Park Call

• Pickup Parked Call

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Incoming Call Interrupts Dialing

• Switch UI Focus to Ringing Line

• Preferred Line

• Preferred Line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

• Use LLDP ELIN

This category also allows you to configure:

• incoming Intercom call settings

• group paging RTP settings

• ring tones (global and per-line basis)

• ring tone sets

• time and date settings

• Webpage language and input language

Methods for Customizing Your Phone

Account Configuration - Allows you to configure “do not disturb” (DND) and “call

forwarding” (CFWD) by account. You can have multiple accounts on the 6755i.

Model 6755i IP Phone User Guide 21

Phone Status

You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

Phone Status

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC address

• Local Area Network (LAN) port

•PC port

• Firmware version

• Error messages from the last reboot or startup

Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

•IP&MAC Address

• LAN Port

•PC Port

• Firmware Info

• Error Messages The option you select displays to the LCD. Use the 5 and 2 keys to scroll the through the

LCD display.

22 Model 6755i IP Phone User Guide

Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

IP Phone UI

1. Press to enter the Options List.

2. Scroll to Phone Status and press Select.

Options List

- Select

3. Scroll to IP&MAC Addresses and press Select.

1. Call Forward

2. Preferences

3. Phone Status

4. User Password

Done -

Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

- Select

Done -

The IP address of your 6755i IP phone displays in the "IP Address" field.

IP&MAC Addresses

IP Address:

192.168.0.100 MAC Address: 00-44-7D-18-03-26

Done -

Phone Status

Model 6755i IP Phone User Guide 23

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.

2. In the Username/Password window, enter your username and password and click .

Phone Status

The Network Status window displays for the IP phone you are accessing.

Note: For a user, the default user name is “user” and the password field is left

blank.

This Network Status window is view only. It displays the Network Status of your phone which includes the following:

• Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports

• MAC Address

• Hardware Information

• Firmware Information

• SIP Account status

24 Model 6755i IP Phone User Guide

SIP Account Status

The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI.

The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.

SIP Account Status

Model 6755i IP Phone User Guide 25

Phone Status

The following table describes the status conditions that can display for the account.

Status Condition

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Description

Example:

Backup Registrar

Line SIP Account Status Used?

1 9057604603@anasipproxy.aastra.com:5060 Registered Yes

Phone Status

SIP Error Number

where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”)

Displays on accounts when registration fails with the SIP proxy server.

Example:

Backup Registrar

Line SIP Account Status Used?

4 9057604601@anasipproxy.aastra.com:5060 401 No

where Account Number is “4” SIP Account is “9057604601@anasipproxy.aastra.com” on port “5060” Status is “401” - Unregistered if SIP registration fails. Backup registrar is used (“No”)

26 Model 6755i IP Phone User Guide

Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method.

Ring Tones Table

Configuration Method Valid Values Default Value

IP Phone UI Global

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Aastra Web UI Global:

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Lines 1 to 9 Per-Line Setting:

Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Global Setting: Tone 1

Per-Line Setting: Global

Customizing Your Phone

Model 6755i IP Phone User Guide 27

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• United States (US) (Default - also used in Canada)

•Mexico

• United Kingdom (UK)

• Italy

•Germany

•France

• Europe (generic tones)

• Australia

When you configure the country's tone set, the country-specific tone is heard on the phone for the following:

Customizing Your Phone

• dial tone

• secondary dial tone

• ring tone

• busy tone

• congestion tones

• call waiting tone

• ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

Global configuration only

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select To ne s.

4. Select Ring Tone.

5. Select the type of ring tone (Ton e 1 through Ton e 5, or Silent).

28 Model 6755i IP Phone User Guide

6. Press Done.

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

9. Press Done.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "To ne S et" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

3. Select a value from the "Global Ring Tone" field

Note: See the Ring Tones Table on page 27 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 27 for valid values.

6. Click to save your settings.

Customizing Your Phone

Model 6755i IP Phone User Guide 29

Contrast Level

The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level.

You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

Display

1. Contrast Level

Customizing Your Phone

2. Backlight

- Select

5. Use the 3 and 4

navigation buttons to increase or decrease the intensity of contrast

lighting on the LCD.

Contrast Level

Contrast Level:

6. Press Done to save your selection.

Done -

Cancel -

Done -

30 Model 6755i IP Phone User Guide

Backlight

The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following:

• Off - Backlight is always OFF.

• Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the backlight when the phone is idle after a specified length of time.

Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle period is user definable under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or state change on the phone.

Setting the Backlight

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Backlight.

Display

1. Contrast Level

2. Backlight

- Select

Done -

5. Use the 5 and 2 navigation

buttons to select the Backlight status for your phone. Default is

"Auto". Available options are:

•Off

• Auto (Default)

6. If you selected "Off", press Done to save your setting.

Backlight

O

Auto

Customizing Your Phone

Cancel -

Done -

Model 6755i IP Phone User Guide 31

7. If you selected "Auto", press the Advanced softkey.

Backlight

O

Auto

Advanced -

Cancel -

Done -

8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 120 seconds (2 minutes). Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/ or "Clear" softkeys to delete entries if required.

Backlight On Time

10 seconds

Customizing Your Phone

- Backspace

- Clear

9. Press Done to save your setting.

Cancel -

Done -

32 Model 6755i IP Phone User Guide

Live Dialpad*

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

IP Phone UI

Live Dialpad

Live Dialpad is OFF

- Change Cancel -

Done -

4. Use the Change softkey to turn the live dialpad ON or OFF.

5. Press Done to save your setting.

Customizing Your Phone

Model 6755i IP Phone User Guide 33

Set Audio

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone.

You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode

The 6755i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:

Audio Mode Option

Speaker This is the default setting. Calls can be made or received using the handset

Description

or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

Customizing Your Phone

Headset Choose this setting if you want to make or receive all calls using a handset

or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is

pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

button is pressed. By pressing the button again, you can switch back

34 Model 6755i IP Phone User Guide

Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Done -

5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are:

• Speaker (Default)

• Headset

• Speaker/Headset

• Headset/Speaker

Audio Mode

Speaker Headset Speaker/Headset Headset/Speaker

Cancel -

Done -

6. Press Done to save your setting.

Customizing Your Phone

Model 6755i IP Phone User Guide 35

7. Select Headset Mic Volume.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Done -

8. Select the Low, Medium, or High volume level. Default is Medium.

Headset Mic Volume

Low Medium High

Cancel -

Done -

Customizing Your Phone

9. Press Done to save your selection.

36 Model 6755i IP Phone User Guide

Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

•Time Servers

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

Set Time and Time Format

Note: Only the Time and Date Formats and Time Servers can be set using the

Aastra Web UI.

IP Phone UI

Note: The time and time format you configure display on the phone’s idle screen.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

Customizing Your Phone

Model 6755i IP Phone User Guide 37

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the "Backspace" key to move back a space and delete a character. Use the "AM/PM" softkey to specify either AM or PM for the time setting.

Set Time

Enter Time: 01:13am

- Backspace

- AM/PM

6. Press Done to save the setting.

7. Select Time Format.

8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h.

Time Format

Customizing Your Phone

Time Format: 12h

- Change

9. Press Done to save the Time Format you selected.

Set Date and Date Format

Cancel -

Done -

Cancel -

Done -

Note: The date and date format you configure display on the phone’s idle screen.

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

38 Model 6755i IP Phone User Guide

4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace" key to move back a space and delete a character.

Set Date

Enter Date (y-m-d): 2000-01-02

- Backspace Cancel -

Done -

5. Press Done to save the setting.

6. Select Date Format.

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are:

• Sun Jan 2 (Default)

• 2-Jan-00

• 2000 01 02

• 02/01/2000

•02/01/00

• 02-01-00

• 01/.02/00

• Jan 2

• 2 Jan 2000

• Sun 2 Jan

•2 Jan

• 02.01.2000

Customizing Your Phone

Date Format

Sun Jan 2 2-Jan-00 2000-01-02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan

02.01.2000

Cancel -

Done -

8. Press Done to save the Date Format.

Model 6755i IP Phone User Guide 39

Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

- Select

A list of Time Zones display for different areas of the world.

4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.

Customizing Your Phone

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

Time Zone US-Aleutain US-Central US-Eastern US-Hawaii

Done -

United States

Note: For a list of the Time Zones values available on the IP Phone, see ‘Appendix

A - Time Zone Codes.”

5. Press Done to save the Time Zone setting.

Daylight Savings Time

1. Select Preferences.

2. Select Time and Date.

3. Select Daylight Savings.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Cancel -

Done -

40 Model 6755i IP Phone User Guide

4. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are:

•OFF

• 30 min summertime

• 1h summertime

• Automatic (Default)

Daylight Savings

O 30 min summertime 1h summertime Automatic

Cancel -

Done -

5. Press Done to save the Daylight Savings value you selected.

Set Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time Server 3.

1. Select Preferences.

2. Select Time and Date.

3. Select Time Server.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

4. Select from Time Server 1, Time Server 2, or Time Server 3.

Customizing Your Phone

Model 6755i IP Phone User Guide 41

5. Enable the time server if required using the "Enable" key.

Time Server 1

Time Server Address: Network Time Disabled

Enable -

- 123

Cancel -

Done -

Note: The default for Time Servers is Enabled.

6. Using the keys on the keypad, enter an IP address or domain name for the time server.

Use the "Backspace" key to move back a space and delete a character. Use the "Dot" softkey to enter dots within the IP address or domain name. Use the "123" softkey to toggle between entering numbers and entering letters.

Time Server 1

Customizing Your Phone

Time Server Address:

0.0.0.0

- Backspace

- Dot “ . ”

- 123

7. Press Done to save the time server setting.

Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

Disable -

Cancel -

Done -

2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are:

• 12h (12 hour format) (default)

42 Model 6755i IP Phone User Guide

• 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle screen.

3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

•MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle screen.

4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled).

5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time Servers can only be entered if NTP Time Servers is enabled.

6. Click to save your settings.

Customizing Your Phone

Model 6755i IP Phone User Guide 43

Language

The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:

• English (default)

• French (European and Canadian)

• Spanish (European and Mexican)

•German

• Italian

You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI.

Specifying the Language to Use

Customizing Your Phone

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone.

IP Phone UI

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The current language setting displays on the IP Phone.

5. To change the language setting, use the 5 and 2 keys to scroll through the langugses. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

44 Model 6755i IP Phone User Guide

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.

6. Press Done to set the language on the phone.

The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected.

Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in order to

use them. For more information about loading language packs, see your System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP

phone supports the following languages:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

Customizing Your Phone

Model 6755i IP Phone User Guide 45

Language Input

The 6755i supports text and character inputs in various languages (English, German, French, Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.

The following tables identify the language characters that you can use to enter text and characters on the 6755i.

Keypad Input Alphabet Tables

English

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2

Customizing Your Phone

3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

French

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2АВЗБЕЖ abc2авзбеж 3 DEF3ЙИКЛ def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6СУТФЦ mno6сутфц 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8úùûü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

46 Model 6755i IP Phone User Guide

Spanish

German

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Customizing Your Phone

Model 6755i IP Phone User Guide 47

Italian

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input

Customizing Your Phone

Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.

Example

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

- Select

Done -

Language

1. Screen Language

2. Input Language

- Select

Done -

Language Option Input Language Option

IP Phone UI

Input Language

1. English

2. Français

3. Español

4. Deutsch

5. Italiano

Cancel -

Done -

Select an Input Language

Use the following procedure to change the input language using the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

48 Model 6755i IP Phone User Guide

4. Select Input Language. Select the language you want to use when inputting text and characters into the IP Phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: Available input languages are dependent on the configuration enabled by

your System Administrator.

5. Press Done when you have selected an input language.

Aastra Web UI

Use the following procedure to set the input language using the Aastra Web UI.

1. Click on Basic Settings-> Preferences->Language Settings.

2. Select a language from the "Input Language" field. Setting this field allows you to specify

the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available input

languages are dependant on the configuration enabled by your System Administrator.

3. Click to save your settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.

Customizing Your Phone

Model 6755i IP Phone User Guide 49

Latin 2 Character Set

The 6755i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI.

UTF-8 is also compatible with XML encoding on the IP Phones.

The following table illustrates the Latin 2 character set used on the 6755i IP Phone.

Customizing Your Phone

50 Model 6755i IP Phone User Guide

User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI.

Setting a User Password

If you change the password Then you need to:

using the IP Phone UI, use that new password to log into

the Aastra Web UI.

using the Aastra Web UI, use that new password when

changing the user password via the IP Phone UI.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

IP Phone UI

Note: If required, use the following keys while entering a password:

• Backspace softkey moves cursor back a space and deletes characters

• Clear softkey clears entire field of all characters

• Quit softkey cancels the password changing process without saving.

1. Press on the phone to enter the Options List.

2. Select User Password and press Select.

3. At the "Current Password:" prompt, enter the current user password and press Enter.

4. At the "New Password:" prompt, enter the new user password and press Enter.

5. At the "Re-enter Password:" prompt, re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

Customizing Your Phone

Model 6755i IP Phone User Guide 51

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is

left blank.

Customizing Your Phone

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

52 Model 6755i IP Phone User Guide

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password).

You can reset a user password using the Aastra Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

Customizing Your Phone

Model 6755i IP Phone User Guide 53

Restarting your phone

You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Select Restart Phone.

3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the Restart softkey. If you do not wish to restart your phone, press Cancel.

Note: Your phone is out of service temporarily during the restart and downloading

process.

Customizing Your Phone

Aastra Web UI

1. Click on Operation->Reset.

2. Click

3. Click OK at the confirmation prompt.

54 Model 6755i IP Phone User Guide

Phone Lock

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following:

• At the path Options->Phone Lock on the IP Phone UI.

• At the path Operations->Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Paging Key (Sends the RTP Stream)” on page 144.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press Select.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays.

Unlock the Phone

1. Press on the phone to enter the Options List.

2. At the prompt, "To unlock the phone", enter your user password and press Enter.

The phone unlocks.

Customizing Your Phone

Model 6755i IP Phone User Guide 55

Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked".

Customizing Your Phone

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

The phone unlocks dynamically and displays the following message: "Phone is unlocked".

56 Model 6755i IP Phone User Guide

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services.

Note: Contact your local phone service provider for available emergency numbers

in your area.

The following table describes the default emergency numbers on the IP phones.

Emergency Number

911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone

110 A police and/or fire emergency number in Asia, Europe, Middle East, and

Description

networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

South America.

Customizing Your Phone

You can set the emergency dial plan using the Aastra Web UI.

Model 6755i IP Phone User Guide 57

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency

Customizing Your Phone

number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see “Additional Features” on page 211.

58 Model 6755i IP Phone User Guide

Line Keys, Programmable Keys, and Softkeys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable programmable keys and softkeys located at the top of the phone.

Multiple Line and Call Appearances

The 6755i has 4 hard line/call appearance buttons each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Programmable Keys

Softkeys

Multiple Line/ Call Appearance Keys

Line Keys, Programmable Keys, and Softkeys

Line/Call Appearance Light Behavior Line/Call Appearance Status

Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons (3 and 4) to scroll left and right to the different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.

Model 6755i IP Phone User Guide 59

Softkeys and Programmable Keys

Your 6755i has 6 multi-functional top programmable keys and 6 multi-functional bottom softkeys:

• 6 Top Keys: programmable hard keys (up to 6 programmable functions; the following illustration shows the default functions)

• 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions).

Services

State-Based Softkeys (Bottom Keys only)

On the 6755i bottom softkeys, you can configure a specific state to display when a softkey is being used.

The following table describes the states available to configure for the softkeys.

State Description

idle The phone is not being used. connected The current line is in an active call (or the call is on hold). incoming The phone is ringing. outgoing The user is dialing a number, or the far-end is ringing. busy The current line is busy because the line is in use or the line is set as “Do Not Disturb”.

Line Keys, Programmable Keys, and Softkeys

Softkeys

(state-based)

The following table identifies the applicable default states for each softkey type on the IP phone.

Softkey Type Default States

None All states disabled. Line idle, connected, incoming, outgoing, busy Speeddial idle, connected, incoming, outgoing, busy DND idle, connected, incoming, outgoing, busy BLF idle, connected, incoming, outgoing, busy BLF List idle, connected, incoming, outgoing, busy Auto Call Distribution (ACD) idle Directed Call Pickup (DCP)

Group Call Pickup (GCP) XML idle, connected, incoming, outgoing, busy WebApps idle, connected, incoming, outgoing, busy Flash All states disabled. Sprecode connected Park connected

idle, connected, incoming, outgoing, busy

Model 6755i IP Phone User Guide 63

Softkey Type Default States

Pickup idle, outgoing Last Call Return idle, connected, incoming, outgoing, busy Call Forward idle, connected, incoming, outgoing, busy BLF/Xfer idle, connected, incoming, outgoing, busy Speeddial/Xfer idle, connected, incoming, outgoing, busy Speeddial/Conf idle, connected, incoming, outgoing, busy Services idle, connected, incoming, outgoing, busy Directory idle, connected, incoming, outgoing, busy Callers List idle, connected, incoming, outgoing, busy Intercom idle, connected, incoming, outgoing, busy Phone Lock All states disabled. Paging All states disabled. Empty idle, connected, incoming, outgoing, busy

In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that state.

Key Display Behavior

On the 6755i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.

For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the following:

Type: speeddial Label: LAB Va lu e: 3456

after saving the settings, the "LAB" label actually appears in position 1 of the LCD. A softkey function of "none" does not display on the idle screen at all.

Line Keys, Programmable Keys, and Softkeys

64 Model 6755i IP Phone User Guide

The following illustrations show the configuration of Key 12 and how that key displays on the phone.

Key 12 configured as a speeddial

Line Keys, Programmable Keys, and Softkeys

Key 12 displays in softkey position 1 on the phone

Sat Jan 1 12:18am

- LAB

John Smith

Model 6755i IP Phone User Guide 65

Line Key

You can set a programmable key or softkey to act as a line/call appearance key on the 6755i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call Appearances” on

page 59.

If you configure line keys for the bottom softkeys, the status of the lines/call appearance keys appear on the phone’s display as shown in the following image.

Sat Jan 1 12:18am

L5 L6 L7

John Smith

L8 L9

Icons next to the softkeys on the phone’s display indicate the status for that line or call. The following table provides a description for each icon.

Softkey Line/Call Appearance Lights

Icon Definition

Activity

Idle

Connected

Ringing

On Hold

Line Keys, Programmable Keys, and Softkeys

Light

Solid

Flashing

There is no call activity for the line/call appearance softkey.

A call is connected to your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a solid green light.

A call is ringing at your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a fast flashing green light.

A call is on hold on your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a slow flashing green light.

Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys or programmable keys). If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured.

66 Model 6755i IP Phone User Guide

This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions.

Note: In some situations, such as during a conference call, the line/call appearance

softkeys may overwrite some of the context dependent softkeys. In this case, instead of the Previous and Next softkeys, up or down icons, display. By using the functionality as the Previous and Next softkeys.

You use the Aastra Web UI to set a programmable key or softkey as a line.

5 and 2 navigation keys, you can access the same

5 and 2 appear on the

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 67

Configuring a Line Key

You can set a key as an additional line on the 6755i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and

Call Appearances” on page 59.

You use the Aastra Web UI to set a key as a line.

Aastra Web UI

Use the following procedure to set a key to function as a line. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select Line to apply to the key.

4. In the "Label" field, enter a label to apply to this key.

5. In the "Line" field, select a line to apply to this key. Valid values are 5 through 9.

6. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

68 Model 6755i IP Phone User Guide

Programmable Keys

7. Select from "Key 1" through "Key 6"

8. In the "Line" field, select a line to apply to this key. Valid values are 5 through 9.

Expansion Module Keys

9. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

10. In the "Line" field, select a line to apply to this key. Valid values are 5 through 9.

11. (M675i) In the "Label" field, enter a label to apply to this key.

12. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 69

Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 6755i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

You can create speeddial keys using any of the following methods:

• Using the Aastra Web UI at the paths:

• Using the IP Phone UI at the path, Options->Preferences->Speed Dial Edit

Note: You can use a speeddial key while on an active call by placing the active call

on hold first, and then pressing the speeddial key.

— Operation->Softkeys and XML

— Operation->Programmable Keys

— Operation->Expansion Module Keys

• By pressing and holding a programmable key, softkey, keypad key, or expansion module key.

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials automatically after pressing the speeddial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Access levelKey 1

Type=speeddial Label=Europe Office Va lu e=1234567+

Line Keys, Programmable Keys, and Softkeys

Line=2

then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

You can save up to 30 speeddial numbers on the 6755i.

Use the following procedures to set speeddial on the 6755i IP phone.

70 Model 6755i IP Phone User Guide

Press-and-Hold to Create a Speeddial (applicable to programmable keys, softkeys, keypad keys, expansion module keys)

IP Phone UI

Pressing and holding down a programmable key, softkey, keypad key, or expansion module key on the phone initiates a speeddial feature.

Note: When creating a speeddial key from the IP Phone UI, you must select a

programmable key, softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None or Empty.) If you press and hold a keypad key that is already configured as a speeddial, the speeddial information displays on the screen for you to edit.

1. Press a programmable key, softkey, keypad key, or expansion module key for 3 seconds. The following screen displays:

Enter Name:

Enter Number:

Line: 1

- Save

- Backspace

- ABC

Cancel -

Line Keys, Programmable Keys, and Softkeys

Note: You can press the "Cancel" softkey at anytime during the speeddial

programming to cancel and not save the speeddial information.

2. In the "Enter Name:" field, enter a name to apply to the speeddial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Backspace softkey.

Note: The phone automatically uses an uppercase letter for the first letter of each

word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name.

You can enter up to 16 letters in the "Enter Name:" field. Press the 2 key to move to the next field.

Model 6755i IP Phone User Guide 71

3. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys. You can enter up to 16 numbers in the "Enter Number:" field

Enter Name:

John Smith

Enter Number:

Line: 1

- Save

- Backspace

- 123

Cancel -

Note: When in the "Enter Number:" field, the phone automatically switches to the

numbers softkey.

Press the 2 key to move to the next field.

4. In the "Line:" field, select a line to apply to the speeddial key.

Enter Name:

John Smith

Enter Number:

555-6789

Line: 1

- Save

- Backspace

- 123

Change -

Cancel -

This is the line that the phone opens to dial the number after you press the speeddial key. By default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press the "Change" key, or press the

4 key to select another line.

5. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.

Note: To delete or remove a speeddial configuration from the phone, you can press

the Remove key.

Line Keys, Programmable Keys, and Softkeys

72 Model 6755i IP Phone User Guide

Creating a Speeddial Using the Speed Dial Edit Option

You can use the IP Phone UI at the path, Options->Preferences->Speeddial Edit, to create a speeddial key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences and press Select.

3. Select Speed Dial Edit and press Select.

The following prompt displays: "Press SD button"

All current speeddial key LEDs flash RED (for softkeys, programmable keys and expansion module keys). All other function key LEDs turn off, during this process. After you press a speeddial key for editing, the phone restores all key LEDs to their previous state.

Note: If you select a key that is currently set as a speeddial key, the speeddial

information displays for you to edit.

4. Press a non-configured softkey, programmable key, keypad key, or expansion module key. The following screen displays:

Enter Name:

Enter Number:

Line: 1

- Save

- Backspace

- ABC

Cancel -

Line Keys, Programmable Keys, and Softkeys

Note: You can press the "Cancel" softkey at anytime during the speeddial

programming to cancel and not save the speeddial information.

5. In the "Enter Name:" field, enter a name to apply to the speeddial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Backspace softkey.

Model 6755i IP Phone User Guide 73

Note: The phone automatically uses an uppercase letter for the first letter of each

word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name.

You can enter up to 16 letters in the "Enter Name:" field. Press the 2 key to move to the next field.

6. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys. You can enter up to 16 numbers in the "Enter Number:" field

Enter Name:

John Smith

Enter Number:

Line: 1

- Save

- Backspace

- 123

Cancel -

Note: When in the "Enter Number:" field, the phone automatically switches to the

numbers softkey.

Press the 2 key to move to the next field.

7. In the "Line:" field, select a line to apply to the speeddial key.

Enter Name:

John Smith

Enter Number:

555-6789

Line: 1

- Save

- Backspace

- 123

Change -

Cancel -

This is the line that the phone opens to dial the number after you press the speeddial key. By default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press

Line Keys, Programmable Keys, and Softkeys

the "Change" key, or press the

4 key to select another line.

8. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.

Note: To delete or remove a speeddial configuration from the phone, you can press

the Remove key.

74 Model 6755i IP Phone User Guide

Creating a Speeddial Key Using the Sofkeys, Programmable Keys, or Expansion Module Keys

Aastra Web UI

Use the following procedure to set a key to function as a speeddial. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20"

3. In the "Type" field, select Speeddial to apply to the key.

4. In the "Label" field, enter a label to apply to this key.

5. In the "Val ue " field, enter the phone number, extension, or speeddial prefix to apply to this

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

6. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.

7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

Model 6755i IP Phone User Guide 75

Programmable Keys

8. Select from "Key 1" through "Key 6",

9. In the "Type" field, select Speeddial to apply to the key.

10. In the "Val ue " field, enter the phone number, extension, or speeddial prefix to apply to this

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

11. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.

Expansion Module Keys

12. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

13. In the "Type" field, select Speeddial to apply to the key.

14. (M675i) In the "Label" field, enter a label to apply to this key.

15. In the "Val ue " field, enter the phone number, extension, or speeddial prefix to apply to this

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

16. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.

17. Click to save your changes.

Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

Line Keys, Programmable Keys, and Softkeys

2. Select from "Digit 1" through "Digit 9".

3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

4. Click to save your changes.

76 Model 6755i IP Phone User Guide

Editing Speeddial Keys

On the 6755i, you can edit a speeddial key using any of the following methods:

• Using the Aastra Web UI at the path:

— Operation->Softkeys and XML

— Operation->Programmable Keys

— Operation->Expansion Module Keys

• Using the IP Phone UI at the path:

— Options->Preferences->Speed Dial Edit

The following illustration shows the path in the 6755i IP Phone UI for editing a speeddial key.

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

Select

Done

Speed Dial Edit Option

IP Phone UI

Speed Dial Edit: Press SD button

Press the Speeddial Key (LED for Speeddial Key flashes)

Enter Name:

John Smith

Enter Number:

555-1212

Line: 1

Save Backspace ABC

Remove

Cancel

Edit and Save the Speeddial

Use the following procedure to edit a speeddial key from the IP Phone UI.

Note: *A speeddial key must be already configured on the phone to edit the key.

Line Keys, Programmable Keys, and Softkeys

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

All current speeddial key LEDs flash RED (for programmable keys and expansion module keys). All other function key LEDs turn off, during this process. After you press a speeddial key for editing, the phone restores all key LEDs to their previous state.

Model 6755i IP Phone User Guide 77

4. Press a speeddial key you want to edit.

The speeddial edit screen displays.

Notes:

1. If a number on the keypad is setup as a speeddial key, pressing the applicable number in the speeddial editing process also displays the speeddial edit screen. The edit screen allows you to change the Speeddial Number and Line setting.

2. If you press a key that is NOT setup as a speeddial key, the phone displays an “Invalid Key” message. However, if you press-and-hold an empty digit key, programmable key, or expansion module key set to "NONE", it initiates the “Add a Speeddial Key” process allowing you to setup a new speeddial key. For more information, see “Press-and-Hold to Create a Speeddial (applicable to

programmable keys, softkeys, keypad keys, expansion module keys)” on page 71.

5. Edit the speeddial information as applicable and press SAVE.

Notes: :

1. You can cancel out of the speeddial editing process at any time without saving, by pressing the key, or the Cancel key.

2. You can delete a speeddial key by pressing the Remove key.

Line Keys, Programmable Keys, and Softkeys

78 Model 6755i IP Phone User Guide

Editing a Speeddial on a Softkey, Programmable Key, or Expansion Module Key

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

2. Select the key configured for speeddial.

3. In the "Va lu e" field, edit the phone number, extension, or speeddial prefix to apply to this hard

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

4. If required in the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 9.

5. Click to save your changes.

Note: You can delete a speeddial key by removing the information from the

"Val ue " field.

Model 6755i IP Phone User Guide 79

Editing a Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

2. Select from "Digit 1" through "Digit 9".

3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If

you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

4. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

80 Model 6755i IP Phone User Guide

"Do not Disturb" (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

Configuring a DND Key

Aastra Web UI

Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 81

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select Do Not Disturb to apply to the key.

4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

Programmable Keys

5. Select from "Key 1" through "Key 6"

6. In the "Type" field, select Do Not Disturb to apply to the key.

Expansion Module Keys

7. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

8. In the "Type" field, select Do Not Disturb to apply to the key.

9. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

82 Model 6755i IP Phone User Guide

Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 6755i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 83

Configuring a BLF Key

Aastra Web UI

Use the following procedure to set a key to function as "BLF". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select BLF to apply to the key.

Line Keys, Programmable Keys, and Softkeys

4. In the "Label" field, enter a label to apply to this key.

5. In the "Val ue " field, enter the phone number or extension you want to monitor.

6. In the "Line" field, select a line for which to apply this key. Valid values are:

•global

• 1 through 9

7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

84 Model 6755i IP Phone User Guide

Programmable Keys

8. Select from "Key 1" through "Key 6"

9. In the "Val ue " field, enter the phone number or extension you want to monitor.

10. In the "Line" field, select a line for which to apply this key. Valid values are:

•global

• 1 through 9

Expansion Module Keys

11. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

12. In the "Val ue " field, enter the phone number or extension you want to monitor.

13. (M675i) In the "Label" field, enter a label to apply to this key.

14. In the "Line" field, select a line for which to apply this key. Valid values are:

•global

• 1 through 9.

15. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide 85

BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only).

The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.

Note: Your System Administrator must have BLF List

enabled on the BroadWorks Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 6755i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6755i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call

Appearance (SCA) feature and does not permit call control over the monitored extension.

Configuring a BLF List Key

The BLF List function can be configured on the 6755i using the Aastra Web UI only.

Line Keys, Programmable Keys, and Softkeys

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft

BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 6755i screen and the feature is disabled.

86 Model 6755i IP Phone User Guide

Aastra Web UI

Use the following procedure to set a key to function as "BLF List". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy

you are using. Valid values are:

•global

• 1 through 9

Note: The "Label" and "Value" field are not required. The BroadWorks BLF List

name is configured in the "BLF List URI" field instead.

Model 6755i IP Phone User Guide 87

5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my6755i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

Programmable Keys

7. Select from "Key 1" through "Key 6"

8. In the "Line" field, select a line for which to apply this key. Valid values are:

•global

• 1 through 9

Note: The "Value" field is not required. The BroadWorks BLF List name is

configured in the "BLF List URI" field instead.

9. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my6755i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

Expansion Module Keys

10. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

11. In the "Line" field, select a line for which to apply this key. Valid values are:

•global

• 1 through 9.

Note: The "Value" field is not required. The BroadWorks BLF List name is

Line Keys, Programmable Keys, and Softkeys

12. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft

configured in the "BLF List URI" field instead.

BroadWorks Busy Lamp field page for your particular user. For example, my6755i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

13. Click to save your changes.

88 Model 6755i IP Phone User Guide

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6755i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

• User ID: the phone number(s) used to login into the queue.

• Password: the password used to login to the queue.

• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone available to accept these calls.

Line Keys, Programmable Keys, and Softkeys

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

• you make yourself “available” again by pressing the "Available" softkey.

• an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey,

programmable key, or expansion module key per IP phone.

Model 6755i IP Phone User Guide 89

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6755i IP Phone. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select "Auto call distribution".

Line Keys, Programmable Keys, and Softkeys

4. In the "Label" field, enter a label to apply to this ACD key.

5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6. In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

90 Model 6755i IP Phone User Guide

Programmable Keys

Note: It is recommended you configure no more than a single ACD programmable

key or Expansion Module key per IP phone.

7. Select from "Key 1" through "Key 6"

8. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Expansion Module Keys

9. Select from “Key 1” through “Key 36” (M670i) or Select from “Key 1” through “Key 60” (M675i)

10. (M675i) In the "Label" field, enter a label to apply to this ACD key.

11. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

12. Click to save your changes.

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD softkey, programmable key,. or expansion module key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key ( ). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

Line Keys, Programmable Keys, and Softkeys

The LED for the ACD Key shows the current status of your phone.

Model 6755i IP Phone User Guide 91

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone Model

6755i Solid Red LED

Status: Logged In and Available Status: Unavailable Logged Out

icon

Blinking Red LED Blinking icon

No LED

icon

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you

are accessing.

Services Dir Callers

Mon Jan 2 10:37am

Icom

Support

The "User ID" and "Password" prompts displays.

Services

Line Keys, Programmable Keys, and Softkeys

Dir Callers

ACD: Support User ID:

Password:

Backspace

Icom

Cancel

3. Using the keypad, enter your User ID (phone number provided by your System Administrator).

92 Model 6755i IP Phone User Guide

Aastra Telecom 6755i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

Table of Contents

About this Guide

Documentation

Introduction

Phone Features

Requirements

Installation and Setup

Getting Started

Plugging in and Starting the Phone

Network Connected/Network Disconnected

Idle Screen

Reference

Idle Screen With Softkeys/Programmable Keys Configured

Idle Screen with Voicemail Messages

Screen Display After Picking Up the Handset

IP Phone Keys and Key Descriptions

Key Descriptions

Methods for Customizing Your Phone

Phone Options via the IP Phone UI

Simplified Options Menu

Using the IP Phone UI

References

Phone Options via the Aastra Web UI

Using the Aastra Web UI

Phone Status

Phone Status via IP Phone UI

Finding Your Phone’s IP Address

Phone Status via the Aastra Web UI

SIP Account Status

Customizing Your Phone

Ring Tones and Tone Sets

Ring Tones

Ring Tones Table

Ring Tone Sets

Configuring Ring Tones and Tone Sets

Contrast Level

Setting Contrast Level

Backlight

Setting the Backlight

Live Dialpad*

Enabling/Disabling Live Dialpad

Set Audio

Audio Mode

Headset Mic Volume

Setting Audio Mode and Headset Mic Volume

Time and Date

Configuring Time and Date

Set Time and Time Format

Set Date and Date Format

Set Time Zone

Daylight Savings Time

Set Time Servers

Language

Specifying the Language to Use

Language Input

Keypad Input Alphabet Tables

English

French

Spanish

German

Italian

Configuring Language Input Using the IP Phone UI

Latin 2 Character Set

User Password

Setting a User Password

Resetting a User Password

Reset a User Password

Restarting your phone

Phone Lock

Locking/Unlocking a Phone

Lock the Phone

Unlock the Phone

Lock the Phone

Unlock the Phone

Defining an Emergency Dial Plan