AASTRA 6753I User Manual

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User Guide

6753i IP Phone6753i IP Phone

41-001199-21

Rev 00

Release 2.5

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Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in thi s do cum en tati on is subject to change without notice.

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Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller . In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

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Software License Agreement ......................................................................................................iii

Table of Contents ..........................................................................................................................v

About This Guide ..........................................................................................................................1

Documentation ..........................................................................................................................1

Introduction ...................................................................................................................................2

Phone Features ..........................................................................................................................2

Requirements ............................................................................................................................2

Installation and Setup ................................................................................................................3

Getting Started ..............................................................................................................................4

Plugging in and Starting the Phone ...........................................................................................4

Idle Screens ...............................................................................................................................7

Incomplete Configuration .........................................................................................................8

No Service .................................................................................................................................8

IP Phone Keys and Key Descriptions ..........................................................................................9

Key Panel ..................................................................................................................................9

Methods for Customizing Your Phone ......................................................................................11

Phone Options via the IP Phone UI ........................................................................................11

Phone Options via the Aastra Web UI ....................................................................................14

Phone Status ................................................................................................................................18

Phone Status via IP Phone UI .................................................................................................18

Finding Your Phone’s IP Address ..........................................................................................19

Phone Status via the Aastra Web UI .......................................................................................19

Customizing Your Phone ............................................................................................................23

Ring Tones and Tone Sets .......................................................................................................23

Contrast Level .........................................................................................................................26

Live Dialpad* .........................................................................................................................26

Set Audio ................................................................................................................................27

Time and Date .........................................................................................................................28

Language .................................................................................................................................32

User Password .........................................................................................................................41

Resetting a User Password ......................................................................................................42

Restarting Your Phone ............................................................................................................43

Phone Lock .............................................................................................................................44

Defining an Emergency Dial Plan ..........................................................................................45

Table of Contents

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Table of Contents

Line Keys and Programmable Keys ..........................................................................................47

Multiple Line and Call Appearance Keys ...............................................................................47

Programmable Keys ................................................................................................................48

Line Key .................................................................................................................................51

Creating a Speeddial Key .......................................................................................................52

Editing Speeddial Keys ...........................................................................................................58

Do Not Disturb (DND) Key ....................................................................................................62

Busy Lamp Field (BLF) Key ..................................................................................................63

BLF List Key ..........................................................................................................................65

Flash Key ................................................................................................................................68

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................69

Table of Contents

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................73

XML Key ................................................................................................................................77

Sprecode Key ..........................................................................................................................80

Park/Pickup Keys ....................................................................................................................81

Last Call Return (lcr) Key (for Sylantro Servers) ...................................................................84

Call Forward Key ....................................................................................................................85

BLF/Xfer .................................................................................................................................86

Speeddial/Xfer ........................................................................................................................88

Speeddial/Conf ........................................................................................................................90

Directory Key .........................................................................................................................92

Callers List Key ......................................................................................................................94

Transfer Key ...........................................................................................................................96

Conference Key ......................................................................................................................98

Intercom Key ........................................................................................................................100

Services Key .........................................................................................................................102

Phone Lock Key ....................................................................................................................104

Paging Key (Sends the RTP Stream) ....................................................................................106

None Key ..............................................................................................................................108

Deleting a Key .....................................................................................................................109

Making Calls .............................................................................................................................110

Dialing a Number ..................................................................................................................110

Using Handsfree Speakerphone ............................................................................................ 110

Using a Headset ....................................................................................................................111

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Table of Contents

Redial ....................................................................................................................................112

Mute ......................................................................................................................................113

Receiving Calls ..........................................................................................................................114

Answering an Incoming Call ................................................................................................114

Sending an Incoming Call to Voicemail ...............................................................................114

Handling Calls ...........................................................................................................................115

Placing a Call on Hold ..........................................................................................................115

Transferring Calls .................................................................................................................116

Conferencing Calls ...............................................................................................................118

Ending Calls ..........................................................................................................................123

Managing Calls .........................................................................................................................124

Directory List ........................................................................................................................124

Callers List ............................................................................................................................134

Account Configuration (DND and Call Forwarding) ...........................................................140

Missed Calls Indicator ..........................................................................................................160

Voicemail ..............................................................................................................................161

Additional Features ..................................................................................................................162

Star Codes .............................................................................................................................162

Suppress DTMF Playback ....................................................................................................163

Display DTMF Digits ...........................................................................................................164

Enable/Disable Call Waiting .................................................................................................166

Play Call Waiting Tone .........................................................................................................168

Stuttered Dial Tone ...............................................................................................................169

XML Beep Support ...............................................................................................................170

Status Scroll Delay ................................................................................................................171

Incoming Call Interrupts Dialing ..........................................................................................172

Switch UI Focus to Ringing Line .........................................................................................174

Preferred Line and Preferred Line Timeout ..........................................................................175

Goodbye Key Cancels Incoming Calls .................................................................................177

UPnP Mapping Lines (for remote phones) ...........................................................................179

Message Waiting Indicator ...................................................................................................180

Incoming Intercom Call Features .........................................................................................181

Using Redial Key for “Last Number Redial” .......................................................................183

Group RTP Paging (receives RTP streams) ..........................................................................184

Table of Contents

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Table of Contents

Use LLDP ELIN ...................................................................................................................186

Shared Call Appearance (SCA) Call Bridging .....................................................................187

Available Features Enabled by Administrators .....................................................................190

Outgoing Intercom Calls .......................................................................................................190

Missed Call Summary Subscription .....................................................................................190

Customizable Callers List Key .............................................................................................191

Autodial (Hotline and Warmline) .........................................................................................191

Centralized Conferencing .....................................................................................................192

Answer and Ignore Keys for XML Applications ..................................................................192

Playing a WAV File On Your Phone .....................................................................................193

Using the Keypad During Active XML Applications ..........................................................193

Table of Contents

Key Redirection ....................................................................................................................194

XML Applications and Off-Hook Interaction ......................................................................195

XML Override for a Locked Phone ......................................................................................195

RTP Recording and Simultaneous Playing ...........................................................................195

“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................196

Configurable Save and Delete Keys .....................................................................................196

Authentication Support for HTTP/HTTPS Download Methods

Used with Broadsoft Client Management System (CMS) ....................................................196

Diverting Calls from Your Phone .........................................................................................198

Display of Call Destination Information ..............................................................................199

Model M670i Expansion Module .............................................................................................200

Using the Expansion Module ................................................................................................201

Troubleshooting Solutions ........................................................................................................202

Limited Warranty .....................................................................................................................207

Appendix A - Time Zone Codes .............................................................................................. A-1

Index ................................................................................................................................... Index-1

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About This Guide

This guide explains how to use your new 6753i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.

Documentation

• Aastra 6753i SIP IP Phone Installation Guide – Contains installation and set-up instructions,

general features and functions, and basic options list customization. This Installation Guide is included in the box with your phone.

• Aastra 6753i SIP IP Phone User Guide – Describes the most commonly used features and

functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

• Aastra SIP IP Phone Administrator Guide –

Contains advanced Administrator information and procedures for setting up the 6753i IP Phone on a network. This Administrator Guide is intended for the System Administrator and can be downloaded from www.aastratelecom.com.

Model 6753i IP Phone User Guide 1

About This Guide

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Introduction

This 6753i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6753i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

Phone Features

Introduction

• 3-line LCD screen

• 6 top keys - all 6 keys are programmable

• Press-and-hold speeddial key configuration feature

• 3 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset mode support (via handset jack)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• Inline power support (based on 802.3af standard) which eliminates power adapters

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

Requirements

The 6753i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

the 6753i IP phone.

Transfer Protocol (HT TP) server , or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

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•Power source — For Ethernet networks that supply in-line power to the phone (IEEE 802.3af): — For power, use the Ethernet cable (supplied) to connect from the phone directly to the

network for power. (No 48v AC power adapter required.)

— For Ethernet networks that DO NOT supply power to the phone:

— For power, use the 48V AC Power Adapter (included) to connect from the DC power

port on the phone to a power source. or

— (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE

switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information.

Installation and Setup

If your System Administrator has not already setup your 6753i phone, please refer to the Aastra 6753i Installation Guide for basic installation and physical setup of the 6753i. For more advanced

administration and configuration information, System Administrators should refer to the

Aastra SIP IP Phone Administrator Guide.

Model 6753i IP Phone User Guide 3

Introduction

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Getting Started

Aastra 6753i

Firmware Loaded

LLDP

Initializing

network

Contacting Redirector

The 6753i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 6753i automatically begins the start up sequence as soon as it is connected. The phone goes

Getting Started

through this process the first time you plug in your phone and every time you restart your phone.

Note: Some start up screens only appear the first time you connect your phone,

or if your phone has been factory defaulted.

The phone displays the following startup screens.

During the first start up the 6753i phone attempts to contact the Redirection and Configuration Server (rcs.aastra.com) for current server information. No personal information is transmitted from the phone during this process.

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The 6753i phone may also look for configuration servers on your local network (press 3Remote

Remote

Auto Discovery

Skip

Select

Choose Server

Updating

conguration

Downloading

language packs.....

to enter a remote server address, or 4Skip to continue without checking for servers).

If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.).

The 6753i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates

Note: New updates to your phone can be automatically scheduled from the

server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

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Getting Started

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When the configuration update is complete, the phone displays the following screens.

Network

DSP

SIP

Done

Getting Started

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Idle Screens

John Burns

9054550055

Sat Jun 8 2:55pm

Idle Screen 1

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen:

The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for all three line appearances. The 6753i allows for scrolling up to 3 lines.

This screen is shown whenever your phone is not in use.

Idle Screen 2

The second display line displays the following temporary messages if the event occurs:

•No Service

• DHCP Failed

• Restarting......

• New IP Obtained

• Network Disconnected/Connected

Note: Since the "Network Disconnected/Connected" display on two lines, the

date and time does not show if this event displays.

The second line can also display the following status messages, listed in order of display priority:

• Call forward status

• DND On (Do Not Disturb)

• Number of missed calls

Getting Started

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When more than one status message displays, the 2 is shown after the message to indicate you

John Burns

CFWD All

Jun 8 2:55pm

Network Connected

can use the 2 and 5 navigation keys to scroll through the remaining messages.

Getting Started

Incomplete Configuration

If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.

No Service

When the phone is not properly connected to the network, or the account has not been configured by the Network Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status light turns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and display the "Network Connected" prompt temporarily.

If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” on page 43.

For more information about connecting your phone, refer to the Aastra 6753i Installation Guide. Check with your System Administrator for assistance.

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IP Phone Keys and Key Descriptions

The following sections describe the various 6753i phone key functions, and how they help you make and manage your calls and caller information.

Key Panel

The following table identifies the keys on the key panel of your 6753i IP phone that you can use for handling calls.

IP Phone Keys and Key Descriptions

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open

list, such as the Options List, without saving changes.

Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the Administrator-only options.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.53

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

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Keys Key Description

Line/Call Appearance key - Connects you to a line or call. The Aastra

6753i IP phone supports up to 3 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/ call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Programmable keys - 6 T o p Keys - all 6 keys are programmable. Keys 1 and 2 are designated as the SAVE and DELETE keys, respectively. Only your System Administrator can make these keys configurable, if required.

IP Phone Keys and Key Descriptions

The following are the default functions for the programmable keys on the 6753i IP phone:

1SAVE Allows you to save numbers and/or names to the

Directory. Using this key, you enter the number, name, and line (or speeddial key) to record in the Directory List.

2 DELETE Allows you to delete a single entry or all entries

from the Directory List and Callers List.

3 DIRECTORY Displays up to 200 names and phone numbers

(stored in alphabetical order).

4 CALLERS LIST Accesses the last 200 calls received. 5 TRANSFER Transfers the active call to another number. 6 CONFERENCE Begins a conference call with the active call.

Notes:

1. For more information about the SAVE and DELETE keys, see

“Configurable Save and Delete Keys” on page 196.

2. For more information about configuring keys 1 thru 6 to perform specific functions, see “Programmable Keys” on page 48.

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Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

• Using the Options key on the IP Phone

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the Options key and accessing the IP Phone UI.

These options allow you to customize the following phone settings.

Option Number Option

1Call Forward

1. Screenname

2. All Off

3. All On Note: The menus that display for Call Forward

are dependant on the Call Forward Mode set on the phone. Default is "Account" mode.

2 Services

1. Directory

2. Callers List

3. Voicemail

3 Preferences

1. Tones Ring Tone Tone Set

2. Contrast Level

3. Speeddial Edit

4. Live Dialpad

5. Set Audio

Audio Mode Headset Mic Vol

6. Time and Date Time Zone Daylight Savings Time Format Date Format Time Server

Time Server 1 Time Server 2

Time Server 3 Set Time Set Date

7. Language Screen Language Input Language

Methods for Customizing Your Phone

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4 Phone Status

5 User Password 6 Administrator Menu

7Restart Phone 8 Phone Lock

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

(Password Protected)

Note: *The "Administrator Menu" options are Administrator level functions

only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.

Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

Option Number Option

1Call Forward

1. Screenname

2. All Off

3. All On

Note: The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode.

2 Services

Methods for Customizing Your Phone

2 Preferences

3 Phone Status

4 Phone Lock

1. Directory

2. Callers List

3. Voicemail

1. Tones

Ring Tone Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode Headset Mic Vol

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

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Using the IP Phone UI

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the

Option.

3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an

option.

4. Change a selected option if applicable.

5. Press the Set or Done key to save the change.

6. Press the button, the 3 key, or the button at any time to exit without saving

changes.

Reference

For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” on page 23.

For more information about Administrator options, contact your System Administrator.

Methods for Customizing Your Phone

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Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP

Address” on page 19.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. The following logon screen displays.

2. At the prompt, enter your username and password and click

Methods for Customizing Your Phone

Note: For a user, the default user name is “user” and the password field is left

blank.

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The Network Status window displays for the IP phone you are accessing.

Methods for Customizing Your Phone

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

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The following categories display in the side menu of the Aastra Web UI: Status, Operation,

• none • Last Call Return (lcr)

• line • Call Forward

• speeddial • BLF/Xfer

• do not disturb (DND) • Speeddial/Xfer

• Busy Lamp Field (BLF)

• Speeddial/Conf

• BLF List • Directory

• Auto Call Distribution (ACD)

• Callers List

• Directed Call Pickup • Con fere nce

• Extensible Markup Language (XML)

• Transfer

• flash • Intercom

• sprecode • Services

• park • Phone Lock

• pickup • Paging

Basic Settings.

Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It

also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network Status window is read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to

prevent any changes to the phone and to prevent use of the phone, and reset the user password.

Keypad Speeddial - Allows you to assign a speeddial number to a specific digit on the phone’s keypad for speeddialing purposes.

Programmable Keys - There are 6 function keys, all 6 of which you can configure to perform the functions identified in the following list.

Your Administrator must unlock the SAVE and DELETE keys in order for these keys to be configurable. For more information about the SAVE and DELETE keys, see “Configurable

Save and Delete Keys” on page 196.

Methods for Customizing Your Phone

16 Model 6753i IP Phone User Guide

Expansion Module - Allows you to configure an additional 36 keys with a M670i Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached.

Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

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Headings Descriptions Basic

Settings

Preferences - Allows you to enable/disable the following:

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Incoming Call Interrupts Dialing

• Switch UI Focus to Ringing Line

• Preferred Line

• Preferred Line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

• Use LLDP ELIN This category also allows you to configure:

• incoming Intercom call settings

• group paging RTP settings

• ring tones (global and per-line basis)

• ring tone sets

• time and date settings

• Webpage language and input language

Methods for Customizing Your Phone

Account Configuration - Allows you to configure “do not disturb” (DND) and “call

forwarding” (CFWD) by account. You can have multiple accounts on the 6753i.

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Phone Status

You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

Phone Status

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC address

• Local Area Network (LAN) port information

• PC Port information (if PC link exists)

• Firmware version

• Error messages from the last reboot or startup

Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

• IP&MAC Address

• LAN Port

•PC Port

•Firmware Info

• Error Messages

The option you select displays to the LCD. Use the and keys to scroll the through the LCD display.

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Finding Your Phone’s IP Address

IP Address:

10.40.50.112 =Exit

=Next

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

IP Phone UI

1. Press the button on the phone to enter the Option List.

2. Select Phone Status and press the 4 key.

3 Phone Status

=Next

3. Select "IP&MAC Addresses" and press the 4 key.

1 IP&MAC Addresses

=Next

The IP address of your 6753i IP phone displays in the "IP Address" field.

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

=Enter

Model 6753i IP Phone User Guide 19

Aastra Web UI

Phone Status

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.

2. In the Username/Password window, enter your username and password and click .

Note: For a user, the default user name is “user” and the password field is left

blank.

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The Network Status window displays for the IP phone you are accessing.

Phone Status

This Network Status window is view only. It displays the Network Status of your phone which includes the following:

• Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports

• MAC Address

• Hardware Information

• Firmware Information

• SIP Account status

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SIP Account Status

The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI.

The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.

Model 6753i IP Phone User Guide 21

Phone Status

Page 30

The following table describes the status conditions that can display for the account.

Status Condition Desription

Registered Displays this status on accounts that HAVE been registered with the SIP proxy

Phone Status

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

server.

Example:

Backup

Registrar Line SIP Account Status Used?

1 9057604603@anasipproxy.aastra.com:5060 Registered Yes where

Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”)

Example:

Backup

Registrar Line SIP Account Status Used?

4 9057604601@anasipproxy.aastra.com:5060 401 No where

Account Number is “4” SIP Account is “9057604601@anasipproxy.aastra.com” on port “5060” Status is “401” - Unregistered if SIP registration fails. Backup registrar is used (“No”)

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Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method.

Ring Tones Table

Configuration Method Valid Values Default Value

IP Phone UI Global

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Aastra Web UI Global:

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Lines 1 to 9 Per-Line Setting:

Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Global Setting: Tone 1

Customizing Your Phone

Global Setting: Tone 1

Per-Line Setting: Global

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Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country . The ring tone sets you can conf igure on the IP phones are:

• United States (US) (Default - also used in Canada)

•Mexico

•Brazil

• United Kingdom (UK)

• Italy

•Germany

•France

• Europe (generic tones)

• Australia

When you configure the country's tone set, the country-specific tone is heard on the phone for

Customizing Your Phone

the following:

• dial tone

• secondary dial tone

• ring tone

• busy tone

• congestion tones

• call waiting tone

• ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

Global configuration only

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Tones.

4. Select Ring Tone.

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5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).

6. Select Set and then press 2.

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, and US. Default is US.

9. Press 4.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, and US. Default is US.

3. Select a value from the "Global Ring Tone" field

Note: *See the Ring Tones Table on page 23 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 23 for valid values.

6. Click to save your changes.

Customizing Your Phone

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Contrast Level

The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level.

You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Contrast Level.

IP Phone UI

4. Use the 3 and 4 lighting on the LCD.

5. Press Set to save your selection.

navigation buttons to increase or decrease the intensity of contrast

Customizing Your Phone

Live Dialpad*

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6753i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

4. Use the Change key to turn the live dialpad ON or OFF.

5. Press Done to save your selection.

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Set Audio

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone.

You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode

The 6753i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:

Audio Mode Option Description Speaker Thi s is the default settin g. Calls can be made or received using the handset

or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls using a handset

or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is

pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

Customizing Your Phone

Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

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5. Select the audio mode you want to use on your phone. Valid values are:

6. Press Done to save your selection.

7. Select Headset Mic Volume.

8. Select the Low, Medium, or High volume level.

9. Press Done to save your selection.

Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

Speaker Headset Speaker/Headset Headset/Speaker

Customizing Your Phone

• Daylight savings time

•Time Servers

Note: Only the Time and Date Formats and Time Servers can be set using the

Aastra Web UI.

Note:

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

IP Phone UI

Set Time and Time Format

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM.

6. Press Set to save the time setting.

7. Select Time Format.

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8. Using the "Change" key, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h.

9. Press Set to save the Time Format you selected.

Set Date and Date Format

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

4. Using the keys on the keypad, enter a date to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the date.

5. Press Set to save the date setting.

6. Select Date Format.

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are:

• Sun Jan 2 (Default)

• 2-Jan-00

• 2000 01 02

• 02/01/2000

•02/01/00

• 02-01-00

• 01/.02/00

• Jan 2

• 2 Jan 2000

• Sun 2 Jan

•2 Jan

• 02.01.2000

8. Press Set to save the Date Format setting.

Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

4. Press * to display a list of Time Zone options.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.

Customizing Your Phone

Note: For a list of the Time Zones values available on the IP Phone, see

‘Appendix A - Time Zone Codes.”.

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6. Press Set to save the Time Zone setting.

Set Daylight Savings Time

1. Select Preferences.

2. Select Time and Date.

3. Select Daylight Savings.

4. Select a Daylight Savings time from the list of options.

Valid values are:

•OFF

• 30 min summertime

• 1 h summertime

• Automatic (Default)

Note: The default for Daylight Savings is Automatic.

5. Press Set to save the Daylight Savings setting.

Customizing Your Phone

Set Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time Server 3.

1. Select Preferences.

2. Select Time and Date.

3. Select Time Serve r.

4. Select from Time Server 1, Time Server 2, or Time Server 3.

5. Enter an IP address or domain name for the time server.

Note: The default for Time Servers is Enabled. The Time Servers can be

Enabled or Diabled only from the Aastra Web UI.

6. Press Set to save the time server setting.

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Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on your phone. Valid

values are:

• 12h (12 hour format) (default)

• 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle

screen.

3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

•MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle screen.

4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled).

Customizing Your Phone

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5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time Servers can only be entered if NTP Time Servers is enabled.

6. Click to save your changes.

Language

The IP phones support several different lang uages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:

• English (default)

• French (Canadian)

• French (European)

• Spanish (Mexican)

• Spanish (European)

Customizing Your Phone

•German

• Italian

• Portuguese

You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI.

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone.

IP Phone UI

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The language setting displays a check mark indicating this is the current language on the IP Phone.

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5. Using the 2 and 5 keys, scroll through the languages. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portguese)

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.

6. Press Set to set the language on the phone. The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected.

Customizing Your Phone

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Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in order

to use them. For more information about loading language packs, see your System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

Customizing Your Phone

2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portguese)

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

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English

Language Input

The 6753i supports text and character inputs in various languages (English, German, French, Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra W eb UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.

The following tables identify the language characters that you can use to enter text and characters on the 6753i.

Keypad Input Alphabet Tables

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Customizing Your Phone

French

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2АВЗБЕЖ abc2авзбеж 3 DEF3ЙИКЛ def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6СУТФЦ mno6сутфц 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8úùûü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

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Spanish

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

German

Key Uppercase Characters Lowercase Characters

Customizing Your Phone

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

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Italian

Portguese

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Key Uppercase Characters Lowercase Characters

0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2БАВГЗ abc2бавгз 3 DEF3ЙК def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # # / \ @ # / \ @

Customizing Your Phone

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Configuring Language Input Using the IP Phone UI

Language Option Input Language Option

Select an Input

7. Language

= Next

= Enter

2. Input Language

= Next

= Enter

Input Language

= Next

= Set

English



Language

You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.

Example

IP Phone UI

Use the following procedure to change the input language using the IP Phone UI.

1. Press on the phone to enter the Options List.

Customizing Your Phone

2. Select Preferences.

3. Select Language.

4. Select Input Language.

Select the language you want to use when inputting text and characters into the IP Phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portguese)

Note: Available input languages are dependent on the configuration enabled by

your System Administrator.

5. Press Set when you have selected an input language.

Aastra Web UI

Use the following procedure to set the input language using the Aastra Web UI.

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1. Click on Basic Settings-> Preferences->Language Settings.

2. Select a language from the "Input Language" field. Setting this field allows you to specify

the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portguese)

Note: All languages may not be available for selection. The available input

languages are dependant on the configuration enabled by your System Administrator.

3. Click to save your settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.

Customizing Your Phone

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Latin 2 Character Set

The 6753i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI.

UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6753i IP Phone.

Customizing Your Phone

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User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI.

Setting a User Password

1. Press on the phone to enter the Options List.

If you change the passw or d Then you need to:

using the IP Phone UI, use that new password to log into

the Aastra Web UI.

using the Aastra Web UI, use that new password when

changing the user password via the IP Phone UI.

Note: Va lid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

IP Phone UI

2. Select User Password and press Enter

3. At the "Current Password" prompt, enter the current user password and press Enter.

4. At the "New Password" prompt, enter the new user password and press Enter.

5. At the "Enter Again" prompt, re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field

is left blank.

Customizing Your Phone

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3. In the "New Password " field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password).

You can reset a user password using the Aastra Web UI only.

Note: Va lid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Customizing Your Phone

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password " field, enter a new passw ord.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

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Restarting Your Phone

You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the

3 key to cancel.

Note: Your phone is out of service temporarily during the restart and

downloading process.

Aastra Web UI

1. Click on Operation->Reset.

2. Click

3. Click OK at the confirmation prompt.

Customizing Your Phone

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Phone Lock

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following:

• At the path Options->Phone Lock on the IP Phone UI.

• At the path Operations->Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a Lock/U nlock key on your phone, see “Phone Lock Key” on page 104.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and

Customizing Your Phone

resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press Enter.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays. Unlock the Phone

1. Press on the phone to enter the Options List.

2. At the prompt, "Password:", enter your user password and press Enter.

The phone unlocks.

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Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked".

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, clic k .

The phone unlocks dynamically and displays the following message: "Phone is unlocked".

Customizing Your Phone

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers dir ectly on the dial pad when required and the phone automatically dials to those emergency services.

Note: Contact your local phone service provider for available emergency

numbers in your area.

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The following table describes the default emergency numbers on the IP phones.

Emergency Number Description

911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone

networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

1 10 A police and/or fire emergency number in Asia, Europe, Middle East, and

South America.

You can set the emergency dial plan using the Aastra Web UI.

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

Customizing Your Phone

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emer gency Dial Plan" field, enter the 3-digit number used in your local area to

contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see “Additional Features” on page 162.

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Line Keys and Programmable Keys

Multiple Line/ Call Appearance Keys

Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone.

Multiple Line and Call Appearance Keys

Line Keys and Programmable Keys

The 6753i has 3 hard line/call appearance keys each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Line/Call Appearance Light Behavior

Off Idle line or no call

Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold

Line/Call Appearance Status

activity

When you have more than one call, you can use the left and right navigation buttons (3 and 4) to scroll left and right to the different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.

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Programmable Keys

Save Key

Delete Key

Programmable Keys

Line Key

You can set a programmable key or an expansion module key to act as a line/call appearance key on the 6753i. The key acts as a line that behaves the same as a hard line key (L1, L2, and L3). For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys” on page 47.

You use the Aastra Web UI to set a Line key.

Configuring a Line Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Use the following procedure to set a Line key on your phone.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

Line Keys and Programmable Keys

3. In the "Type" field, select Line to apply to the key.

4. In the "Line" field, select a line for which to apply this key . Valid values are 4 through 9.

5. Click to save your changes.

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Creating a Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 6753i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

Note: You can use a speeddial key while on an active call by placing the active

call on hold first, and then pressing the speeddial key.

You can create speeddial keys using any of the following methods:

• Using the Aastra Web UI at the paths:

— Operation->Programmable Keys — Operation->Expansion Module — Operation->Speeddial Edit

• By pressing and holding a programmable key, expansion module key, or keypad key.

• Using the IP Phone UI at the path:

— Options->Preferences->Speed Dial Edit

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed by a “+”

Line Keys and Programmable Keys

that the phone dials automatically after pressing the speeddial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Key 1

Type=speeddial Label=Europe Office Value=1234567+ Line=2

then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

You can save up to 7 speeddial numbers on the 6753i.

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Use the following procedures to set speeddial on the 6753i IP phone.

Press-and-Hold to Create a Speeddial (applicable to programmable keys, keypad keys, expansion module keys)

IP Phone UI

Pressing and holding down a programmable key, expansion module key, or keypad key on the phone initiates a speeddial feature.

Note: When creating a speeddial for a key on the IP Phone, you must select a

key that has no preassigned function (key must be set to None). Pressing and holding a programmable key, expansion module key , or keypad key that currently has a speeddial setting, allows you to edit that speeddial setting.

1. Press a programmable key, expansion module key, or a number key on the keypad for 3 seconds. A screen displays with the prompt, "Enter number>".

2. Enter a phone number or extension to assign to that speeddial key. The following example illustrates the screen display:

Speeddial Enter number>

After entering the number, the prompt, "Use Save to end" displays on the screen.

3456

Use Save to end

3. Press Save to save the number as a speeddial key. By default, the phone automatically assigns the speeddial key to line 1 if available. To select a different line, press the Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make your selection.

Line: 1

Change

Use Save to end

Line Keys and Programmable Keys

4. Press Save to save the speeddial key to the line specified.

Note: Press and hold a speeddial key to edit that speeddial key. If you try to edit

a digit key set to “Empty” or “None”, the phone proceeds to enter the “Add a Speeddial Key” process. For more information about editing a speeddial key, see

“On the 6753i, you can edit a speeddial key using any of the following methods:”

on page 58.

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Creating a Speeddial Using the Speed Dial Edit Option

You can use the IP Phone UI at the path, Options->Preferences->Speeddial Edit, to create a speeddial key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays: "Press SD button"

All current speeddial key LEDs flash RED (for programmable keys and expansion module keys). All other function key LEDs turn off, during this process. After you press a speeddial key for editing, the phone restores all key LEDs to their previous state.

Note: If you select a key that is currently set as a speeddial key, the speeddial

information displays for you to edit.

4. Press a non-configured programmable key, keypad key, or expansion module key.

5. Enter a phone number or extension to assign to that speeddial key.

The following example illustrates the screen display:

Speeddial Enter number>

3456

Line Keys and Programmable Keys

After entering the number, the prompt, "Use Save to end" displays on the screen.

3456

Use Save to end

6. Press Save to save the number as a speeddial key. By default, the phone automatically assigns the speeddial key to line 1 if available. To select a different line, press the Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make your selection.

Line: 1

Change

Use Save to end

7. Press Save to save the speeddial key to the line specified.

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Creating a Speeddial Key Using the Save Key

Save Key

Programmable Keys

IP Phone UI

Use the following procedure to create a speeddial key using the Save key. Use the following illustration for reference.

1. Press the Save key. The screen displays "Save to?"

Line Keys and Programmable Keys

Save to?

2. Select a programmable key or expansion module key you want to save to.

3. At the "Enter Number" prompt, use the dial pad key to enter the number.

Enter Number 5553491234

4. Press the Save key to save the speeddial configuration.

5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the

number key to access the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances. T o insert a space between letters, press 4. To backspace and erase a mistake, press 3 or the Delete key. You can save up to 16 letters and numbers on each programmable key entry.

Enter Name John Smith

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6. Press the Save key to finish.

Saved Memory key 5553491234

Creating a Speeddial Using a Programmable Key or Expansion Module Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Speeddial to apply to the key.

4. In the "Value" field, enter the phone number, extension, or speeddial prefix to apply to this

hard key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

5. In the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 9.

6. Click to save your changes.

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Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Directory List Key

Callers List Key

Redial List Key

Save Key

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

2. Select from "Digit 1" thro ugh "Digit 9".

3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

4. Click to save your changes.

Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key

IP Phone UI

Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone.

Line Keys and Programmable Keys

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1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers

Speed Dial Edit: Press SD button

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

555-1212

Use Save to end

Enter

Speed Dial Edit Option

Press the Speeddial Key (LED for Speeddial Key flashes)

Edit and Save the Speeddial

List, or Redial List, scroll through the list to find the name and number that you wish to save to your speeddial.

2. Press the Save key.

3. Press the selected speed dial. If the name is displayed with the number, both are saved to the

speed dial. If no name is displayed, you can enter the name using the phone’s key pad.

Editing Speeddial Keys

On the 6753i, you can edit a speeddial key using any of the following methods:

• Using the Aastra Web UI at the path:

— Operation->Programmable Keys — Operation->Expansion Module Keys — Operation->Keypad Speed Dial

• Using the IP Phone UI at the path: — Options->Preferences->Speed Dial Edit.

The following illustration shows the path in the 6753i IP Phone UI for editing a speeddial key.

Line Keys and Programmable Keys

IP Phone UI

Use the following procedure to edit a speeddial key from the IP Phone UI.

Note: *A speeddial key must be already configured on the phone to edit the key.

1. Press on the phone to enter the Options List.

2. Select Preferences.

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3. Select Speed Dial Edit. All current speeddial key LEDs flash RED (for programmable keys and expansion module keys). All other function key LEDs turn off, during this process. After you press a speeddial key for editing, the phone restores all key LEDs to their previous state.

4. Press a speeddial key you want to edit. The speeddial edit screen displays.

Notes:

1. If a number on the keypad is setup as a speeddial key, pressing the applicable number in the speeddial editing process also displays the speeddial edit screen. The edit screen allows you to change the Speeddial Number and Line setting.

2. If you press a key that is NOT setup as a speeddial key, the phone displays an “Invalid Key” message. However, if you press-and-hold an empty keypad key, programmable key, or expansion module key that is set to "NONE", it initiates the “Add a Speeddial Key” process allowing you to setup a new speeddial key. For more information, see “Press-and-Hold to Create a Speeddial (applicable to

programmable keys, keypad keys, expansion module keys)” on page 53.

5. Edit the speeddial informa tion as applicable and press SAVE.

Notes:

1. You can cancel out of the speeddial editing process at any time without saving, by pressing the key.

2. You can also use the (up arrow) key to cancel when in Extension editing or the 3 (left arrow) key to cancel if in Line editing. Pressing either of these keys displays the idle screen.

On the 6753i, you can remove the Speeddial Key by erasing the speeddial number digits (leaving the speeddial value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.

Line Keys and Programmable Keys

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Editing a Speeddial on a Programmable Key or Expansion Module Key

Aastra Web UI

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. Select the key configured for speeddial.

3. In the "Value" field, edit the phone number, extension, or speeddial prefix to apply to this

hard key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

4. If required in the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 9.

5. Click to save your changes.

Line Keys and Programmable Keys

Note: You can delete a speeddial key by removing the information from the

"Value" field.

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Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

2. Select from "Digit 1" thro ugh "Digit 9".

3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key . If you

enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

Line Keys and Programmable Keys

4. Click to save your changes.

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Do Not Disturb (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

You can set DND on the programmable keys or expansion module keys using the Aastra W eb UI only. DND is not configurable from the IP phone UI.

Configuring a DND Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or

Line Keys and Programmable Keys

Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select do not disturb to apply to this key.

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Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 6753i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.

You can set BLF on the programmable keys or expansion module keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Line Keys and Programmable Keys

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Configuring a BLF Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

Line Keys and Programmable Keys

3. In the "Type" field, select BLF to apply to this key.

4. In the "Value" field, enter the phone number or extension you want to monitor.

5. In the "Line" field, select a line for which to apply to this key. Valid values are Global (for all lines), or 1 through 9.

6. Click to save your changes.

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BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.

Note: Your System Administrator must have BLF List enabled on the

BroadWorks Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 6753i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 6753i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6753i running Broadsoft firmware, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared

Call Appearance (SCA) feature and does not permit call control over the monitored extension.

Line Keys and Programmable Keys

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Configuring a BLF List Key

Aastra Web UI

The BLF List function can be configured on the 6753i using the Aastra Web UI only.

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 6753i screen and the feature is disabled.

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP

proxy you are using. Valid values are Global (for all lines), or 1 through 9.

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5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my6753i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

6. Click to save your changes.

Line Keys and Programmable Keys

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Flash Key

You can set a programmable key or expansion module key to generate a flash event when it is pressed on the 6753i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select flash.

4. Click to save your changes.

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Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6753i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD key or Expansion Module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

• User ID: the phone number(s) used to login into the queue.

• Password: the password used to login to the queue.

• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" key displays allowing you to make your phone available to accept these calls.

Line Keys and Programmable Keys

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

• you make yourself “available” again by pressing the "Available" key.

• an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" key on the phone.

Note: It is recommended you configure no more than a single ACD key,

programmable key, or expansion module key per IP phone.

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Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 6753i IP Phone.

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Line Keys and Programmable Keys

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Automatic call distribution.

4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Note: It is recommended you configure no more than a single ACD

programmable key or expansion module key per IP phone.

5. Click to save your changes.

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Using the ACD Feature on your IP Phone

ACD: <Queue Label>

User ID:

= Next

= Login

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone Model

6753i Solid Red LED Blinking red LED No LED

Status: Logged In and Available Status: Unavailable Logged Out

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone.

The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays.

Line Keys and Programmable Keys

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3. Using the keypad, enter your User ID (phone number provided by your System

ACD: <Queue Label>

Password:

= Next

= Login

ACD: <Queue Label>

= Avail

= Logout

ACD: <Queue Label>

= Unavail

= Logout

Administrator) and press the 2 Key. The "Password" prompt displays.

4. Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key.

5. Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays.

6. To allow your phone to be available in the queue, press 2 (Avail). The following screen displays.

If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to “Available” in order to start receiving calls.

7. To temporarily stop receiving calls, press the press 2 (Unavail).

Line Keys and Programmable Keys

If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:

• You use the IP Phone UI to manually switch the IP phone state back to

"Available". or

• The availability “timer” for your IP phone expires. This only occurs if your

Administrator has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information.

8. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone.

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Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP key, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP key and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP key, selects an extension from a list, and presses the Pickup key to answer the call.

Note: Your System Administrator must configure the extension range for the

Group Call Pickup feature. Contact your System Administrator for more information.

Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)

Use the following procedure to configure Directed Call Pickup using the Aastra Web UI.

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Line Keys and Programmable Keys

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1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the “Type” field, select Directed Call Pickup.

4. In the “Value” field, specify the extension you want to intercept when you press this key. For example: 2200.

5. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are 1 through 9.

6. Click to save your changes.

Line Keys and Programmable Keys

Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)

Use the following procedure to configure Group Call Pickup using the Aastra Web UI.

Aastra Web UI

Note: A ring group must be configured on the Sylantro Server in order for a

GCP key to function.

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1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. Select a key for which to configure Group Call Pickup.

3. In the “Type” field, select Directed Call Pickup.

4. In the “Value” field, enter groupcallpickup.

5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9.

Line Keys and Programmable Keys

6. Click to save your changes.

Using Directed Call Pickup/Group Call Pickup

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note: Before using the DCP/GCP feature on your phone, you must first

configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1. When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.

2. Use the 5 and 2 keys to scroll through the list to select an extension.

3. Press 2 (Pickup) Key for the extension you select.

The call is answered.

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Using Group Call Pickup (GCP)

Press the Pickup Key to answer the call

Select an extension

1. If any of the monitored group of extensions receives a call, press the GCP Key. The call is answered. If the monitored group of extensions receives multiple incoming calls

simultaneously, the phone displays a list of incoming calls.

2. Use the 5 and 2 keys to scroll through the list to select an extension.

3. Press 2 (Pickup) Key for the extension you select.

The call is answered.

DCP on line:

1. 2201

= Pickup

= Cancel

Line Keys and Programmable Keys

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XML Key

The 6753i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.

Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Programmable Keys or Operation->Expansion Module, you can assign a key the type "XML".

Note: The XML services must be set up by your System Administrator before

you can use the key. Contact your System Administrator for more information.

You must also specify an XML URI and a Services label using the following XML fields:

• XML Application URI

• XML Application Title

The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your System Administrator for the applicable XML URI to enter in the "XML Application URI" field.

The XML Application Title is the label that displays beside the XML key on your phone. If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI.

Note: Contact your System Administrator for the applicable URI to enter in this

field.

After an XML key is configured, you can use the IP Phone UI to access the XML applications.

Line Keys and Programmable Keys

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Configuring an XML Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

Line Keys and Programmable Keys

3. In the "Type" field, select XML to apply to the key.

4. In the "Value" field, enter a URI(s) to apply to this key.

Note: Contact your System Administrator for the appropriate value to enter in

the "Value" field.

If you specify multiple URIs in the "Value" field, a list of XML applications appears for selection after pressing the XML key.

5. In the "XML Application URI" field, enter the XML application URI provided by your System Administrator.

6. In the "XML Application Title" field, enter the XML application title that you want to display as the title for the key on your phone.

7. Click to save your changes.

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Accessing the XML Service

After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use.

IP Phone UI

1. Press the key configured for XML on the 6753i phone. A "Custom Features" screen displays or the title you specified.

2. Use the 5 and 2 to scroll through the customized features.

3. For menu and directory services, select a service to display the information for that customized

service. Message services display to the screen after pressing the key. For user input services, follow the prompts as appropriate.

4. To exit from the "Customized Features" screen, press the XML key again.

Line Keys and Programmable Keys

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Sprecode Key

You can set a programmable key or expansion module key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server . Contact your System Administrator for information about available services.

Configuring a Sprecode Key

Use the following procedure to configure a sprecode key on the 6753i phon e.

1. Click on Operation->Programmable Keys.

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select sprecode.

4. In the "Value" field, enter the appropriate value for accessing specific services from the

server.

Note: For values to enter in this field, contact your System Administrator.

5. Click to save your changes.

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Park/Pickup Keys

The 6753i phone has a park and pickup call feature that allows you to park a call and pickup a call when required.

The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.

You can set programmable keys or expansion module keys on the 6753i to use the park/pickup feature by setting a programmable key as "Park" or "Pickup”, and then:

• specify a value

• specify a line to use

Note: The values you enter for each key are dependent on the type of server you

are using (Asterisk, BroadWorks, Sylantro, or ININ PBX).

The park/pickup feature performs as follows:

• When a call comes in and you pickup the handset, you can press the applicable "Park" key to park the call.

• After the call is parked, you can press the "Pickup" key , follo wed by the applicable value to pickup the call.

You configure a Park and Pickup programmable configuration using the Aastra We b UI.

The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI.

Park/Pickup Call Server Configuration Values

Server Park Values* Pickup Values*

Aasterisk 700 700 Sylantro *98 *99 BroadWorks *68 *88 ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Line Keys and Programmable Keys

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Configuring Park/Pickup Keys

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Use the following procedure to configure park/pickup on the 6753i phone.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Line Keys and Programmable Keys

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Park for the first key. For the second key, select Pickup.

4. In the "Value" fields, enter the appropriate values based on the server in your network.

Note: For values to enter in this field, see the table “Park/Pickup Call Server

Configuration Val ues” on page 81.

5. In the "Line" field, select the lines for which to apply the Park and picku p co nfiguration. Valid values are 1 through 9.

6. Click to save your changes.

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Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parke d call.

Park a Call

1. While on a live call, press the "Park" key.

2. Perform the following for your specific server:

For Asterisk Server

Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.

For BroadWorks Server

After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

For Sylantro Server

Enter the extension number where you want to park the call, followed by "#" key.

For ININ Server

Enter the extension number where you want to park the call, followed by "#" key.

Line Keys and Programmable Keys

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party hears music on hold.

3. If the call fails , you can pick up the call (using the next procedure) and press the "Park" key again to retry step 2.

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" key.

If the call pick up is successful, you are connected with the parked call.

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Last Call Return (lcr) Key (for Sylantro Servers)

Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only.

How it works

If you configure "lcr" on a key , and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr” and the phone dials the last call you received. When you configure an “lcr” key, the label “LCR” displays next to that key on the IP phone. When the Sylantro server detects an “lcr” request, it translates this request and routes the call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Last Call Return.

4. In the "Line" field, select the line to apply this feature. Valid values are 1 through 9.

5. Click to save your changes.

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Call Forward Key

Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.

For more information about call forwarding and call forwarding modes, see “Call Forward

Account-Based Configuration” on page 145.

Configuring a Call Forward

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Call Forward.

4. Click to save your changes.

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BLF/Xfer

The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key.

Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”

parameter when using the BLF/Xfer feature. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 174.

BLF/Xfer Key Requirements and Functionality

• BLF/Xfer and BLF A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the extension, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by a LED / Icon.

• BLF/Xfer and Blind Transfer Calls When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the call to the extension unconditionally, disregarding the status of the monitored extension.

If transferring a call to an extension fails, a message “Transfer Failed” displays on the phone, and you can reconnect the call (get the call back) by pressing the line key again.

• BLF/Xfer and Call Forward When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call to the extension unconditionally, disregarding the status of the monitored extension.

Line Keys and Programmable Keys

• BLF/Xfer and Speeddial When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension.

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Configuring a BLF/Xfer Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select BLF/Xfer.

4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

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Speeddial/Xfer

The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality together allowing the user to transfer calls or use Speeddial with one key.

Speeddial/Xfer Key Requirements and Functionality

The Speeddial/Xfer key has the following capabilities:

• Speeddial/Xfer and Speeddial

• Speeddial/Xfer and Blind Transfer

Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”

parameter when using the Speeddial/Xfer feature. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 174.

When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to go offhook and dial the predefined extension.

When the phone is connected to a call, pressing the Speeddial/Xfer key blind transfers the call to the predefined target.

If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the call (get the call back) by pressing the line key again.

• Speeddial/Xfer and Call Forward When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension.

Line Keys and Programmable Keys

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Configuring a Speeddial/Xfer Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Speeddial/Xfer.

4. In the “Value” field, enter the speeddial extension or the extension to transfer calls to (for example, “5551212”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

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Speeddial/Conf

The 6753i allows you to configure a programmable key or expansion module key to be used as a speeddial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the conference.

For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.

If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused line changes to the dialing line. A Cancel softkey displays on the phone allowing you to abort the conference speeddial if required. The message "Ringing..." displays below the number when the far end is ringing. The message "Conf. Unavailable" briefly displays when a conference is already in progress. The active call is not put on hold when the speeddial number is dialed.

Note: If not currently in a conference, the Speeddial/Conf key is disabled

on the active call.

Note: This feature is not compatible with centralized conferencing.

Line Keys and Programmable Keys

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Configuring a Speeddial/Conf Key

Aastra Web UI

Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

Programmable Keys and Expansion Module Keys

2. Select from "Key 3" th rough "Key 6".

Select from “Key 1” through “Key 36” (M670i).

3. In the "Type" field, select Speeddial/Conf.

4. In the “Value” field, enter the number or the extension to add to the conference (for example, “5551212”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

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Directory Key

By default, the 6753i has a Directory key configured on Key 3. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 3 through Key 6).

The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry.

You can use the Directory key to access a Directory List whic h contains a customized list of names with phone numbers and labels.

In addition to creating a Directory key, you can also download a Directory List to your PC if required using the Aastra Web UI.

Reference

For more information about the Directory List, see “Directory List” on page 124.

Line Keys and Programmable Keys

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AASTRA 6753I User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

Table of Contents

About This Guide

Documentation

Introduction

Phone Features

Requirements

Installation and Setup

Getting Started

Plugging in and Starting the Phone

Idle Screens

Idle Screen 1

Idle Screen 2

Incomplete Configuration

No Service

IP Phone Keys and Key Descriptions

Key Panel

Methods for Customizing Your Phone

Phone Options via the IP Phone UI

Simplified Options Menu

Using the IP Phone UI

Reference

Phone Options via the Aastra Web UI

Using the Aastra Web UI

Phone Status

Phone Status via IP Phone UI

Finding Your Phone’s IP Address

Phone Status via the Aastra Web UI

SIP Account Status

Customizing Your Phone

Ring Tones and Tone Sets

Ring Tones

Ring Tones Table

Ring Tone Sets

Configuring Ring Tones and Tone Sets

Contrast Level

Setting Contrast Level

Live Dialpad*

Enabling/Disabling Live Dialpad

Set Audio

Audio Mode

Headset Mic Volume

Setting Audio Mode and Headset Mic Volume

Time and Date

Configuring Time and Date

Set Time and Time Format

Set Date and Date Format

Set Time Zone

Set Daylight Savings Time

Set Time Servers

Language

Specifying the Language to Use

English

Language Input

Keypad Input Alphabet Tables

French

Spanish

German

Italian

Portguese

Configuring Language Input Using the IP Phone UI

Latin 2 Character Set

User Password

Setting a User Password

Resetting a User Password

Reset a User Password

Restarting Your Phone

Phone Lock

Locking/Unlocking a Phone

Lock the Phone

Lock the Phone

Unlock the Phone

Defining an Emergency Dial Plan

Define an Emergency Dial Plan

Reference

Line Keys and Programmable Keys