Aastra Telecom 5i, 9480i, 9143i User Manual

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9143i, 9480i, 9480i CT

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41-001160-01

Rev 00

Administrator Guide

Release 2.3

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

41-001160-01, Rev 00, Release 2.3 iii

Third Party Copyright Compliance

This product contains software provided under license to Aastra Telecom by one or more third parties. In addition to the Aastra SLA shown above, use and distribution of this product is subject to the following license terms:

Expat XML Parser

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

41-001160-01, Rev 00, Release 2.3 v

M5T SIP Stack - M5T

All intellectual property rights in such portions of the software and documentation are owned by M5T and are protected by Canadian copyright laws, other applicable copyright laws and international treaty provisions. M5T and its suppliers retain all rights not expressly granted.

MD5 RSA

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function. License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

OpenSSL

License Issues

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

41-001160-00, Release 2.2 Rev 05 vi

OpenSSL License

/* ============================================================

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in

* the documentation and/or other materials provided with the

* distribution.

* 3. All advertising materials mentioning features or use of this

* software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

* endorse or promote products derived from this software without

* prior written permission. For written permission, please contact

* openssl-core@openssl.org.

* 5. Products derived from this software may not be called "OpenSSL"

* nor may "OpenSSL" appear in their names without prior written

* permission of the OpenSSL Project.

* 6. Redistributions of any form whatsoever must retain the following

* acknowledgment:

41-001160-00, Release 2.2 Rev 05 vii

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit (http://www.openssl.org/)"

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

* EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

* NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

* LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

* STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

* OF THE POSSIBILITY OF SUCH DAMAGE.

* ====================================================================

* This product includes cryptographic software written by Eric Young

* (eay@cryptsoft.com). This product includes software written by Tim

* Hudson (tjh@cryptsoft.com).

Original SSLeay License

* This package is an SSL implementation written

* by Eric Young (eay@cryptsoft.com).

* The implementation was written so as to conform with Netscapes SSL.

* This library is free for commercial and non-commercial use as long as

viii 41-001160-00, Release 2.2 Rev 05

* the following conditions are aheared to. The following conditions

* apply to all code found in this distribution, be it the RC4, RSA,

* lhash, DES, etc., code; not just the SSL code. The SSL documentation

* included with this distribution is covered by the same copyright terms

* except that the holder is Tim Hudson (tjh@cryptsoft.com).

* Copyright remains Eric Young's, and as such any Copyright notices in

* the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution

* as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or

* in documentation (online or textual) provided with the package.

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

* must display the following acknowledgement:

* "This product includes cryptographic software written by

* Eric Young (eay@cryptsoft.com)"

* The word 'cryptographic' can be left out if the rouines from the library

* being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from

* the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

41-001160-00, Release 2.2 Rev 05 ix

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

* The licence and distribution terms for any publically available version or

* derivative of this code cannot be changed. i.e. this code cannot simply be

* copied and put under another distribution licence

* [including the GNU Public Licence.]

x 41-001160-00, Release 2.2 Rev 05

libSRTP (SRTP) - Cisco

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

• Neither the name of the Cisco Systems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION).

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

41-001160-00, Release 2.2 Rev 05 xi

Wind River Systems - VxWorks software

The VxWorks Run-Time software module is Copyright (c) WindRiver Systems Inc, all rights reserved. It is licensed for use, not sold. All use of this product and the VxWorks Run-Time module is subject to agreement with the following EULA terms

With respect to the Run-Time Module, Wind River and its licensors are third party beneficiaries of the End User License Agreement and that the provisions related to the Run-Time Module are made expressly for the benefit of, and are enforceable by, Wind River and its licensors.

Activities expressly prohibited: (i) copying the Run-Time Module, except for archive purposes consistent with the End User’s archive procedures; (ii) transferring the Run-Time Module to a third party apart from the Target Application; (iii) modifying, decompiling, disassembling, reverse engineering or otherwise attempting to derive the Source Code of the Run-Time Module; (iv) exporting the Run-Time Module or underlying technology in contravention of applicable U.S. and foreign export laws and regulations; and (v) using the Run-Time Module other than in connection with operation of the Target Application.

Aastra Telecom and Wind River Systems: (i) Retain ownership of all copies of the Run-Time Module; (ii) expressly disclaim all implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement; (iii) exclude liability for any special, indirect, punitive, incidental and consequential damages; and (iv) require that any further distribution of the Run-Time Module be subject to the same restrictions set forth herein.

UPnP - Intel

INTEL SOFTWARE LICENSE AGREEMENT (Final, Site License)

IMPORTANT - READ BEFORE COPYING, INSTALLING OR USING.

Do not use or load this software and any associated materials (collectively, the "Software") until you have carefully read the following terms and conditions. By loading or using the Software, you agree to the terms of this Agreement. If you do not wish to so agree, do not install or use the Software.

LICENSE. You may copy the Software onto your organization's computers for your organization's use, and you may make a reasonable number of back-up copies of the Software, subject to these conditions:

xii 41-001160-00, Release 2.2 Rev 05

1. You may not copy, modify, rent, sell, distribute or transfer any part of the Software except as

provided in this Agreement, and you agree to prevent unauthorized copying of the Software.

2. You may not reverse engineer, decompile, or disassemble the Software.

3. You may not sublicense the Software.

4. The Software may include portions offered on terms in addition to those set out here,

as set out in a license accompanying those portions.

OWNERSHIP OF SOFTWARE AND COPYRIGHTS. Title to all copies of the Software remains

with Intel or its suppliers. The Software is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove any copyright notices from the Software. Intel may make changes to the Software, or to items referenced therein, at any time without notice, but is not obligated to support or update the Software. Except as otherwise expressly provided, Intel grants no express or implied right under Intel patents, copyrights, trademarks, or other intellectual property rights. You may transfer the Software only if the recipient agrees to be fully bound by these terms and if you retain no copies of the Software.

LIMITED MEDIA WARRANTY. If the Software has been delivered by Intel on physical media, Intel warrants the media to be free from material physical defects for a period of ninety days after delivery by Intel. If such a defect is found, return the media to Intel for replacement or alternate delivery of the Software as Intel may select.

EXCLUSION OF OTHER WARRANTIES. EXCEPT AS PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

Intel does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software.

LIMITATION OF LIABILITY. IN NO EVENT SHALL INTEL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, OR LOST INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF INTEL HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT EXCLUSION OR

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LIMITATION OF LIABILITY FOR IMPLIED WARRANTIES OR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. TERMINATION OF THIS AGREEMENT.

Intel may terminate this Agreement at any time if you violate its terms. Upon termination, you will immediately destroy the Software or return all copies of the Software to Intel.

APPLICABLE LAWS. Claims arising under this Agreement shall be governed by the laws of California, excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods. You may not export the Software in violation of applicable export laws and regulations. Intel is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Intel.

GOVERNMENT RESTRICTED RIGHTS. The Software is provided with "RESTRICTED RIGHTS."

Use, duplication, or disclosure by the Government is subject to restrictions as set forth in FAR52.227-14 and DFAR252.227-7013 et seq. or its successor. Use of the Software by the Government constitutes acknowledgment of Intel's proprietary rights therein. Contractor or Manufacturer is Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95052.

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Contents

Software License Agreement............................................................................................... iii

Third Party Copyright Compliance ....................................................................................... v

Expat XML Parser ....................................................................................................... v

M5T SIP Stack - M5T ................................................................................................. vi.

MD5 RSA ................................................................................................................... vi.

OpenSSL .................................................................................................................... vi.

License Issues ........................................................................................................... vi.

OpenSSL License ..................................................................................................... vii.

Original SSLeay License ...........................................................................................viii.

libSRTP (SRTP) - Cisco ............................................................................................. xi.

Wind River Systems - VxWorks software .................................................................. xii.

UPnP - Intel ............................................................................................................... xii.

Preface

About this guide ..............................................................................................................xvii

Introduction ..............................................................................................................xvii.

Audience ..................................................................................................................xvii.

Other Documentation ..............................................................................................xviii.

Chapters and appendixes in this guide .................................................................... xix.

Contents

Chapter 1 Overview

About this chapter ...........................................................................................................1-1.

IP Phone Models ............................................................................................................1-3.

Description ...............................................................................................................1-3.

Model 9143i IP Phone ..............................................................................................1-6.

Model 9480i and 9480i CT IP Phones ...................................................................1-10.

Model 51i IP Phone ................................................................................................1-15.

Model 53i IP Phone ................................................................................................1-20.

41-001160-01, Rev 00, Release 2.3 v

Firmware Installation Information .................................................................................1-33.

Contents

Firmware and Configuration Files .................................................................................1-36.

Chapter 2 Configuration Interface Methods

About this chapter ...........................................................................................................2-1.

Configuration Methods ...................................................................................................2-2.

Model 55i IP Phone ................................................................................................1-23.

Model 57i and 57i CT IP Phones ...........................................................................1-27.

Description .............................................................................................................1-33.

Installation Considerations .....................................................................................1-33.

Installation Requirements .......................................................................................1-34.

Configuration Server Requirement .........................................................................1-35.

Description .............................................................................................................1-36.

Configuration File Precedence ...............................................................................1-38.

Installing the Firmware/Configuration Files ............................................................1-39.

Description ...............................................................................................................2-2.

IP Phone UI ..............................................................................................................2-2.

Aastra Web UI ..........................................................................................................2-6.

Configuration Files (Administrator Only) ................................................................2-17.

Chapter 3 Administrator Options

About this chapter ...........................................................................................................3-1.

Administrator Level Options ...........................................................................................3-3.

Description ...............................................................................................................3-3.

IP Phone UI Options ................................................................................................3-3.

Aastra Web UI Options ............................................................................................3-6.

Configuration File Options ........................................................................................3-8.

Phone Status ............................................................................................................3-9.

Restarting Your Phone ...........................................................................................3-13.

Set Phone to Factory Defaults/Erase Local Configuration .....................................3-15.

Basic Settings ........................................................................................................3-19.

Account Configuration ............................................................................................3-34.

Network Settings ....................................................................................................3-36.

Line Settings ..........................................................................................................3-69.

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Softkeys, Programmable Keys, Expansion Module Keys ......................................3-70.

Action URI ..............................................................................................................3-71.

Configuration Server Settings ................................................................................3-73.

Firmware Update Features ....................................................................................3-82.

TLS Support ...........................................................................................................3-83.

802.1x Support .......................................................................................................3-87.

Troubleshooting .....................................................................................................3-90.

Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features

About this chapter ...........................................................................................................4-1.

Overview .........................................................................................................................4-3.

Network Settings ............................................................................................................4-4.

Basic Network Settings ............................................................................................4-4.

Advanced Network Settings ...................................................................................4-26.

Global SIP Settings ......................................................................................................4-66.

Description .............................................................................................................4-66.

Basic SIP Settings ..................................................................................................4-67.

Advanced SIP Settings (optional) ..........................................................................4-80.

Real-time Transport Protocol (RTP) Settings .........................................................4-89.

Autodial Settings ....................................................................................................4-99.

Configuration Server Protocol ....................................................................................4-104.

Configuring the Configuration Server Protocol .....................................................4-104.

Contents

Chapter 5 Configuring Operational Features

About this chapter ...........................................................................................................5-1.

Operational Features ......................................................................................................5-5.

Description ...............................................................................................................5-5.

User Passwords .......................................................................................................5-5.

Administrator Passwords .........................................................................................5-9.

Locking/Unlocking the Phone .................................................................................5-10.

Defining an Emergency Dial Plan ..........................................................................5-16.

Time and Date ........................................................................................................5-18.

Backlight Mode (9480i, 9480i CT, 55i, 57i, and 57i CT only) .................................5-26.

Live Dial Pad* .........................................................................................................5-29.

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Contents

Language ...............................................................................................................5-30.

Locking IP Phone Keys ..........................................................................................5-45.

Locking/Unlocking the SAVE and DELETE keys (53i) ...........................................5-46.

Local Dial Plan .......................................................................................................5-49.

Park Calls/Pick Up Parked Calls ............................................................................5-55.

Suppressing DTMF Playback .................................................................................5-59.

Display DTMF Digits ..............................................................................................5-61.

Call Waiting/Call Waiting Tone ...............................................................................5-63.

Stuttered Dial Tone .................................................................................................5-66.

XML Beep Support .................................................................................................5-68.

Status Scroll Delay .................................................................................................5-70.

Incoming Call Interrupts Dialing .............................................................................5-72.

Switch Focus to Ringing Line .................................................................................5-75.

Preferred Line and Preferred Line Timeout ............................................................5-77.

Goodbye Key Cancels Incoming Call .....................................................................5-81.

UPnP Mapping Lines (for remote phones) .............................................................5-83.

Message Waiting Indicator Line .............................................................................5-85.

DND Key Mode ......................................................................................................5-87.

Call Forward Mode .................................................................................................5-89.

Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and Emergency

Location Identification Number (ELIN) ...................................................................5-93

Incoming/Outgoing Intercom with Auto-Answer and Barge In ...............................5-98.

Group Paging RTP Settings .................................................................................5-103.

Key Mapping ........................................................................................................5-109.

Ring Tones and Tone Sets ................................................................................... 5-113.

Priority Alerting .....................................................................................................5-118.

Directed Call Pickup (BLF or XML Call Interception) ...........................................5-125.

Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ................5-137.

Speeddial Prefixes ...............................................................................................5-160.

Busy Lamp Field (BLF) ........................................................................................5-161.

BLF Subscription Period ......................................................................................5-168.

BLF/Xfer and Speeddial/Xfer Keys ......................................................................5-170.

Automatic Call Distribution (ACD) (for Sylantro Servers) .....................................5-176.

ACD Subscription Period .....................................................................................5-186.

BLA Subscription Period ......................................................................................5-188.

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Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ............................5-190.

Do Not Disturb (DND) ..........................................................................................5-199.

Bridged Line Appearance (BLA) ..........................................................................5-210.

BLA Support for Third Party Registration .............................................................5-217.

Park/Pick Up Key .................................................................................................5-219.

Last Call Return (lcr) (Sylantro Servers) ..............................................................5-230.

Call Forwarding ....................................................................................................5-234.

Callers List ...........................................................................................................5-273.

Customizable Callers List and Services Keys ......................................................5-279.

Missed Calls Indicator ..........................................................................................5-280.

Directory List ........................................................................................................5-282.

Voicemail (9480i, 9480i CT, 55i, 57i, and 57i CT only) .........................................5-293.

XML Customized Services ...................................................................................5-296.

XML Override for a Locked Phone .......................................................................5-338.

Audio Transmit and Receive Gain Adjustments ...................................................5-339.

Centralized Conferencing (for Sylantro and Broadsoft Servers) ..........................5-341.

Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client

Management System (CMS) ................................................................................5-345

Customizing the Display Columns on the 560M Expansion Module ....................5-348.

Chapter 6 Configuring Advanced Operational Features

About this chapter ...........................................................................................................6-1.

Advanced Operational Features .....................................................................................6-3.

Description ...............................................................................................................6-3.

MAC Address/Line Number in REGISTER Messages .............................................6-5.

SIP Message Sequence for Blind Transfer ..............................................................6-7.

Update Caller ID During a Call .................................................................................6-8.

Boot Sequence Recovery Mode ..............................................................................6-9.

Auto-discovery Using mDNS ..................................................................................6-10.

Single Call Restriction (57i CT and 9480i CT only) ................................................6-11.

Missed Call Summary Subscription .......................................................................6-13.

As-Feature-Event Subscription ..............................................................................6-17.

Blacklist Duration ...................................................................................................6-22.

Whitelist Proxy .......................................................................................................6-24.

Contents

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Contents

Chapter 7 Encrypted Files on the IP Phone

About this chapter ...........................................................................................................7-1.

Encrypted Files on the IP Phone ....................................................................................7-2.

Chapter 8 Upgrading the Firmware

About this chapter ...........................................................................................................8-1.

Upgrading the Firmware .................................................................................................8-2.

......................................................................................................................................8-10.

Transport Layer Security (TLS) ..............................................................................6-26.

802.1x Support .......................................................................................................6-31.

Symmetric UDP Signaling ......................................................................................6-43.

Removing UserAgent and Server SIP Headers .....................................................6-44.

Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) ...........6-45.

Configurable DNS Queries .....................................................................................6-48.

Ignore Out of Sequence Errors ..............................................................................6-50.

Configuration File Encryption Method ......................................................................7-2.

Procedure to Encrypt Configuration Files ................................................................7-4.

Vendor Configuration File Encryption .......................................................................7-6.

Manual Firmware Update (TFTP only) .....................................................................8-2.

Manual Firmware and Configuration File Update .....................................................8-4.

Automatic Update (auto-resync) ..............................................................................8-6.

Chapter 9 Troubleshooting

About this chapter ...........................................................................................................9-1.

Troubleshooting ..............................................................................................................9-3.

Log Settings .............................................................................................................9-3.

Module/Debug Level Settings ..................................................................................9-4.

Support Information ..................................................................................................9-7.

WatchDog Task Feature .........................................................................................9-12.

Troubleshooting Solutions ............................................................................................9-15.

Description .............................................................................................................9-15.

Why does my phone display “Application missing”? ..............................................9-15.

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Why does my phone display the “No Service” message? ......................................9-16.

Why does my phone display "Bad Encrypted Config"? ..........................................9-16.

Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-17.

How do I restart the IP phone? ..............................................................................9-18.

How do I set the IP phone to factory default? ........................................................9-19.

How do I erase the phone’s local configuration? ...................................................9-20.

How to reset a user’s password? ...........................................................................9-21.

How do I lock and unlock the phone? ....................................................................9-23.

Appendix A Configuration Parameters

About this appendix ....................................................................................................... A-1.

Setting Parameters in Configuration Files ..................................................................... A-5.

Operational, Basic, and Advanced Parameters ............................................................. A-6.

Simplified IP Phone UI Options Menu ..................................................................... A-6.

Network Settings ..................................................................................................... A-7.

DHCP Option Settings .......................................................................................... A-12.

Password Settings ................................................................................................ A-14.

Emergency Dial Plan Settings ............................................................................... A-15.

Aastra Web UI Settings ......................................................................................... A-16.

Configuration Server Settings ............................................................................... A-17.

Network Address Translation (NAT) Settings ........................................................ A-27.

Rport Setting ......................................................................................................... A-29.

Local SIP UDP/TCP Port Setting .......................................................................... A-30.

Local SIP TLS Port ................................................................................................ A-30.

HTTPS Client and Server Settings ........................................................................ A-31.

HTTPS Server Certificate Validation Settings ....................................................... A-33.

UPnP Settings ....................................................................................................... A-35.

Virtual Local Area Network (VLAN) Settings ......................................................... A-36.

Type of Service (ToS)/DSCP Settings ................................................................... A-42.

Time Server Settings ............................................................................................. A-43.

Time and Date Settings ......................................................................................... A-45.

Custom Time Zone and DST Settings .................................................................. A-51.

Backlight Mode Settings (9480i, 9480i CT, 55i, 57i, 57i CT) ................................. A-60.

Live Dialpad Settings ............................................................................................ A-61.

SIP Local Dial Plan Settings ................................................................................. A-62.

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41-001160-01, Rev 00, Release 2.3 xi

Contents

SIP Basic, Global Settings .................................................................................... A-64.

SIP Basic, Per-Line Settings ................................................................................. A-73.

Centralized Conferencing Settings ........................................................................ A-84.

HTTP/HTTPS Authentication Support for Broadsoft CMS .................................... A-86.

Advanced SIP Settings ......................................................................................... A-87.

Missed Call Summary Subscription Settings ........................................................ A-96.

As-Feature-Event Subscription Settings ............................................................... A-99.

Transport Layer Security (TLS) Settings ............................................................. A-100.

802.1x Support Settings ...................................................................................... A-104.

RTP, Codec, DTMF Global Settings .................................................................... A-109.

Autodial Settings ................................................................................................. A-114.

Voicemail Settings ............................................................................................... A-117.

Directory Settings ................................................................................................ A-118.

Callers List Settings ............................................................................................ A-119.

Customize Callers List and Services Key ........................................................... A-120.

Call Forward Settings .......................................................................................... A-121.

Call Forward Key Mode Settings ......................................................................... A-122.

LLDP-MED and ELIN Settings ............................................................................ A-124.

Missed Calls Indicator Settings ........................................................................... A-126.

XML Settings ....................................................................................................... A-127.

Action URI Settings ............................................................................................. A-130.

XML SIP Notify Settings ...................................................................................... A-134.

Ring Tone and Tone Set Global Settings ............................................................ A-135.

Ring Tone Per-Line Settings ............................................................................... A-137.

Incoming Call Interrupts Dialing Setting .............................................................. A-138.

Switch Focus to Ringing Line .............................................................................. A-140.

Preferred Line and Preferred Line Timeout ......................................................... A-141.

Goodbye Key Cancels Incoming Call .................................................................. A-142.

Stuttered Dial Tone Setting ................................................................................. A-143.

Call Waiting Settings ........................................................................................... A-144.

Message Waiting Indicator Settings .................................................................... A-145.

DND Key Mode Settings ..................................................................................... A-146.

Priority Alert Settings ........................................................................................... A-147.

Bellcore Cadence Settings .................................................................................. A-152.

xii 41-001160-01, Rev 00, Release 2.3

Language Settings .............................................................................................. A-154.

Language Pack Settings ..................................................................................... A-156.

Suppress DTMF Playback Setting ...................................................................... A-165.

Display DTMF Digits Setting ............................................................................... A-166.

Intercom, Auto-Answer, and Barge In Settings ................................................... A-167.

Group Paging RTP Settings ................................................................................ A-171.

Audio Transmit and Receive Gain Adjustment Settings ..................................... A-172.

Directed Call Pickup (BLF or XML Call Interception) Settings ............................ A-176.

ACD Auto-Available Timer Settings ................................................................... A-178.

Park and Pickup Global Settings (9480i, 9480i CT, 57i/57i CT only) .................. A-179.

Mapping Key Settings ......................................................................................... A-181.

Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters ......... A-184.

Softkey Settings for 9480i, 9480i CT, 55i, 57i, 57i CT ......................................... A-185.

Programmable Key Settings for 9143i, 53i, and 55i ............................................ A-194.

Top Softkey Settings for 57i and 57i CT .............................................................. A-199.

Handset Feature Key Settings for the 9480i CT and 57i CT ............................... A-206.

Expansion Module Key Settings for 536M (53i, 55i, 57i, 57i CT)

and 560M (for 55i, 57i, 57i CT) ........................................................................... A-208

Locking Softkeys and Programmable Keys ........................................................ A-214.

Locking the SAVE and DLETE Keys (53i) ........................................................... A-217.

BLF List URI Settings .......................................................................................... A-218.

Customizing 560M Expansion Module Column Display ............................................ A-219.

Expansion Module 1 through 3 ........................................................................... A-219.

Advanced Operational Parameters ........................................................................... A-221.

Blind Transfer Setting .......................................................................................... A-221.

Update Caller ID Setting. .................................................................................... A-221.

Boot Sequence Recovery Mode Settings. .......................................................... A-222.

Single Call Restriction Setting ............................................................................. A-223.

Blacklist Duration Setting .................................................................................... A-224.

Whitelist Proxy Setting ........................................................................................ A-224.

Polling Action URI Settings ................................................................................. A-225.

XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) ............ A-226.

Options Key Redirection Setting (Services key on 51i) ....................................... A-228.

Off-Hook and XML Application Interaction Setting .............................................. A-228.

XML Override for a Locked Phone Setting .......................................................... A-229.

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Contents

Troubleshooting Parameters ..................................................................................... A-233.

Appendix B Configuration Server Setup

About this appendix ....................................................................................................... B-1.

Configuration Server Protocol Setup ............................................................................. B-2.

Appendix C Configuring the IP Phone at the Asterisk IP PBX

About this appendix ....................................................................................................... C-1.

IP Phone at the Asterisk IP PBX ...................................................................................C-2.

Appendix D Sample Configuration Files

About this appendix ....................................................................................................... D-1.

Sample Configuration Files ........................................................................................... D-2.

Appendix E Sample BLF Softkey Settings

About this appendix ....................................................................................................... E-1.

Sample BLF Softkey Settings ........................................................................................ E-2.

Appendix F Sample Multiple Proxy Server Configuration

About this appendix ....................................................................................................... F-1.

Multiple Proxy Server Configuration .............................................................................. F-2.

Symmetric UDP Signaling Setting ....................................................................... A-229.

User-Agent Setting .............................................................................................. A-230.

DNS Query Setting .............................................................................................. A-231.

Ignore Out of Order SIP Requests ...................................................................... A-232.

Configuration Encryption Setting ......................................................................... A-232.

Log Settings ........................................................................................................ A-233.

WatchDog Settings ............................................................................................. A-236.

TFTP Server Set-up ................................................................................................ B-2.

57i Sample Configuration File ................................................................................. D-2.

57i CT Sample Configuration File ......................................................................... D-12.

53i Sample Configuration File ............................................................................... D-29.

Asterisk BLF ............................................................................................................ E-2.

BroadSoft BroadWorks BLF .................................................................................... E-3.

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Appendix G Creating and ManagingXML Applications

About this appendix .......................................................................................................G-1.

Creating an XML Application .........................................................................................G-3.

Overview .................................................................................................................G-3.

XML format ..............................................................................................................G-3.

Creating XML Objects .............................................................................................G-4.

Creating Custom Softkeys ......................................................................................G-5.

Text Menu Object (Menu Screens) ..........................................................................G-6.

Text Screen Object (Text Screens) ........................................................................G-14.

UserInput Object (User Input Screens) .................................................................G-24.

Directory Object (Directory List Screen) ................................................................G-39.

Status Message Object (Idle Screen) ....................................................................G-41.

Execute Commands Object (for executing XML commands) ...............................G-43.

XML URI for Key Press Simulation .......................................................................G-60.

Dynamic Configuration Object (to push a configuration to the phone) ..................G-64.

XML Image Objects (9480i, 9480i CT, 55i, 57i/57i CT only) .................................G-68.

Attributes/Options to Use with XML Objects .........................................................G-78.

HTTP Post .............................................................................................................G-82.

XML Schema File ..................................................................................................G-85.

Managing XML Applications ........................................................................................G-88.

Description ............................................................................................................G-88.

Support of Virtual Web Servers .............................................................................G-88.

Non-Blocking HTTP Connections .........................................................................G-88.

XML SIP Notify ......................................................................................................G-89.

Limited Warranty

Contents

41-001160-01, Rev 00, Release 2.3 xv

About this guide

Introduction

This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the IP phones, Models 9143i, 9480i, 9480i CT and the 5i Series IP Phones (51i, 53i, 55i, 57i, and 57i CT). It also includes details on the functioning and configuration of the IP phones.

Note: Features, characteristics, requirements, and configuration that are

specific to a particular IP phone model are indicated where required in this guide.

Audience

Preface

This guide is for network administrators, system administrators, developers and partners who need to understand how to operate and maintain the IP phone on a SIP network. It also provides some user-specific information.

This guide contains information that is at a technical level, more suitable for system or network administrators. Prior knowledge of IP Telephony concepts is recommended.

41-001160-01, Rev 00, Release 2.3 xvii

IP Phone Administrator Guide

About this guide

Chapters and appendixes in this guide

This guide contains the following chapters and appendixes:

For Go to

An overview of the IP Phones and the IP Phone firmware installation information

IP Phone interface methods Chapter 2 Administrator options information Chapter 3 Configuring the Network and Global SIP Features on the IP Phone Chapter 4 Configuring operational information on the IP Phones Chapter 5 Configuring advanced operational information on the IP Phones Chapter 6 Encryption information Chapter 7 Firmware upgrade information Chapter 8 Troubleshooting solutions Chapter 9 Configuration parameters Appendix A Configuration server setup Appendix B Configuring the IP Phones at the Asterisk PBX Appendix C Sample configuration files Appendix D Sample BLF softkey settings Appendix E Sample multiple proxy server configuration Appendix F Creating XML applications Appendix G

Chapter 1

41-001160-01, Rev 00, Release 2.3 xix

About this chapter

Introduction

This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.

Topics

This chapter covers the following topics:

Chapter 1

Overview

Topic Page

IP Phone Models page 1-3

Model 9143i IP Phone page 1-6 Model 9480i and 9480i CT IP Phones page 1-10 Model 51i IP Phone page 1-15 Model 53i IP Phone page 1-20 Model 55i IP Phone page 1-23 Model 57i and 57i CT IP Phones page 1-27

Firmware Installation Information page 1-33

Installation Considerations page 1-33 Installation Requirements page 1-34 Configuration Server Requirement page 1-35

41-001160-01, Rev 00, Releaes 2.3 1-1

IP Phone Administrator Guide

About this chapter

Topic Page

Firmware and Configuration Files page 1-36

Configuration File Precedence page 1-38 Installing the Firmware/Configuration Files page 1-39

1-2 41-001160-01, Rev 00, Releaes 2.3

IP Phone Models

Description

All Aastra SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone.

All phone models support the Session Initiation Protocol (SIP). The 9480i CT and 57i CT offers the base phone along with a cordless extension.

References

For more information about the features and installation requirements, see the SIP IP Phone Installation Guide for your specific model.

The following illustrations show the types of IP Phone Models.

Overview

IP Phone Models

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io n

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S e

r v

ices

9143i

pti

Optional Accessories

The following are optional accessories for the IP Phones.

Power over Ethernet (PoE) Inline Power Injector

Additional Ethernet Cable (category 5/5e straight through cable)

57i CT

1-4 41-001160-01, Rev 00, Releaes 2.3

Overview

IP Phone Models

A Power over Ethernet (PoE) inline power injector supplies 48V power to the IP phone through the Ethernet cable on pins 4 & 5 and 7 & 8.

Warning: Do not use this inline PoE power injector to power other

devices. See your phone-specific Installation Guide for more information.

Reference

For more information about installing the PoE and additional Ethernet cable, see your phone-specific Installation Guide.

536M Expansion Module for 53i, 55i, 57i, and 57i CT

560M Expansion Module for 55i, 57i, and 57i CT

The 536M module adds 36 additional softkeys to the IP phone models 53i, 55i, 57i, and 57i CT. The 536M provides paper labels for each softkey. Up to 3 modules can be piggy-backed to provide up to 108 additional softkeys for the phone.

The 560M module adds 60 additional softkeys to the IP phone models 55i, 57i, and 57i CT (using the 3 function keys on the bottom right of the unit). The 560M module provides an LCD display for display softkey labels. Up to 3 modules can be piggy-backed to provide up to 180 additional softkeys for the phone.

Reference

For more information about installing and using the expansion modules, see your phone-specific Installation Guide and phone-specific User Guide.

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IP Phone Administrator Guide

IP Phone Models

Model 9143i IP Phone

This section provides brief information about the Model 9143i IP Phone. It includes a list of features and describes the hard keys on the 9143i.

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GHI JKL MNO

PQRS

TUV

798

Options

9143i Phone Features

• 3-line LCD screen

• 3 call appearance lines with LEDs

• 7 programmable keys

• Press-and-Hold speeddial key configuration feature

• Full-duplex speakerphone for handsfree calls

• Supports up to 9 call lines

• Headset support (modular connector)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

1-6 41-001160-01, Rev 00, Releaes 2.3

9143i Symbol Key Descriptions*

Keys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/ call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Overview

IP Phone Models

Volume control key - Adjusts the volume for the handset, headset, ringer,

and handsfree speaker.

Callers List key - Allows you to access the Callers List that stores up to 200 of the last calls received.

Conf

Xfer

41-001160-01, Rev 00, Releaes 2.3 1-7

Conference key - Allows you to begin a conference call with up to 3 active call parties.

Transfer key - Allows you to perform blind or consultative transfer of an active call to another number. In blind transfer, you transfer the call without waiting for the far end to answer. In consultative transfer, you wait for the far end to answer before transferring the call.

Redial key - Redials a previously dialed number. The Redial key stores up to 100 previously dialed numbers you can select from. Pressing the Redial key twice simultaneously redials the last dialed number.

IP Phone Administrator Guide

IP Phone Models

Keys Key Description

Line/Call Appearance key - Connects you to a line or call. The Aastra

9143i IP Phone supports up to 3 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Options key - Accesses options to customize your phone. Specific options

Options

are available to your System Administrator only and are password protected. Contact your System Administrator for more information.

Directory key - Accesses the Directory on the phone. The Directory List is

Director

Save

Delete

1-8 41-001160-01, Rev 00, Releaes 2.3

your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 9143i Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers.

Save key - Allows you to save entries when storing numbers and names in Directory. Also allows you to save Option settings when using the programmable keys.

Delete key - Allows you to remove entries from the Redial, Directory, or Callers Lists.

Keys Key Description

Programmable keys - Allows you to use the feature configured for that

key. You can program up to 7 keys with a specific function. By default, there are no functions configured on the programmable keys (keys are configured as “None”).

Note: For more information about configuring the programmable keys 1 through 7 to perform specific functions, see Chapter 5, “Configuring

Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page 5-137.

Overview

IP Phone Models

Mute key - Mutes the microphone so that your caller cannot hear you (the

light indicator flashes when the microphone is on mute).

Mute

*See the Aastra 9143i User Guide for more information about each of these keys.

41-001160-01, Rev 00, Releaes 2.3 1-9

Model 9480i and 9480i CT IP Phones

35i

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ABC

DEF

GHI

JKL

MNO

PQR S

TUV

WXYZYZ

362

7 98

oodby e

Optio ns

Hold R

edial

35i

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ABC

DEF

GHI

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TUV

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362

7 98

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Optio ns

Hold R

edial

This section provides brief information about the Models 9480i and 9480i CT IP Phones. It includes a list of features and describes the hard keys on these models.

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Hold

edial

Options

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DEF

GHI

JKL

MNO

PQRS

TUV

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9480i

35i

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Hold

edial

Options

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

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9480i CT

35i

9480i and 9480i CT Phone Features

• 5 line graphical LCD screen with large backlit display

• 6 multi-functional, state-based softkeys

• Press-and-Hold speeddial key configuration feature

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

9480i and 9480i CT Key Descriptions*

oodbye

Options

Hold

edial

Keys Key Description

ood

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Overview

IP Phone Models

Options

Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

Hold

RRedial

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i and 9480i CT IP phones support up to 4 line keys.

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IP Phone Administrator Guide

Xferer

onf

IP Phone Models

Keys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Transfer key - Transfers an active call to another number.

Conference key - Begins a conference call with the active call.

onf

Icom key - Begins an intercom call to a remote extension and answers

IIccom

incoming intercom calls. The 9480i and 9480i CT IP Phones also have default softkey 4 configured as Icom.

Services key - Displays a list of Services available to your phone, if

SSeerrvivicces

*See the Aastra 9480i and 9480i CT User Guides for more information about each of these keys.

1-12 41-001160-01, Rev 00, Releaes 2.3

specific services have been configured. The available Aastra services include Directory & Callers Log. The 9480i and 9480i CT IP Phones also have default softkey 1 configured as Services.

Note: Availability of the services feature is dependant on your phone system and/or service provider.

Softkeys - 6 state-based softkeys on the 9480i and 9480i CT IP Phones.

By default, key 1 is assigned as WebApps. When you pick up the handset, the following displays on key 1:

Dial - After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the number.

Note: For more information about configuring softkeys 1 through 6 to perform specific functions, see Chapter 5, “Configuring Operational

Features” the section, “Softkeys/Programmable Keys/Feature Keys/ Expansion Module Keys” on page 5-137.

9480i CT Cordless Handset Features

• 5 line backlit display screen

• 2 multi-functional softkeys

• Programmable function key supports up to 14 functions

• Vibration Alerter

• Headset Jack

• Desk charging stand

Overview

IP Phone Models

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IP Phone Administrator Guide

IP Phone Models

9480i CT Cordless Handset Key Descriptions*

Function # Function Description

1 Receiver 2 Volume key

3 Display 4 Features ƒ Key List

5 Softkeys

6 Call key

7 Dial Pad 8 Mute Key

9 Headset Jack 10 Status Light 11 Release key

12 Menu Key

13 Redial Key

14 Charging Jack 15 Charging Contacts 16 Microphone

During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left

Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing

Activates feature or option shown on the display above the keys

Used to obtain dial tone Also used as a Hold key

When used, prevents the caller from hearing you

To end calls and go on hook Exits Menu and the various lists

Access key to the different Options Scrolls down when in the various lists Used as Backspace during editing

Displays the last 10 numbers dialed

*See the Aastra 9480i CT User Guide for more information about each of these keys.

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Model 51i IP Phone

This section provides brief information about the Model 51i IP Phone. It includes a list of features and describes the hard keys on the 51i. The 51i is available with a symbol keypad or a text keypad.

Overview

IP Phone Models

51i with Symbol Keys

Goodbye

Services

Hold

Redial

51i with Text Keys

Save

Delete

Swap

Speaker

Mute

51i Phone Features

• 3-line LCD screen

• 1 call appearance line

• Press-and-Hold speeddial key configuration feature

• Supports 1 call line with transfer capabilities

• Full-duplex speakerphone for monitoring calls

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• AC power adapter (sold separately)

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IP Phone Administrator Guide

IP Phone Models

51i Symbol Key Descriptions*.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open

list, such as the Options List, without saving changes.

Services key - Accesses services and options to customize your phone. This keys also access the Directory List and Callers List. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

Hold key - Places an active call on hold. To retrieve a held call, press the Hold key again.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, ringer, and handsfree speaker.

Save key - Saves names and numbers to the Directory List. Also saves names and numbers from the Callers List to the Directory List.

Delete key - Deletes individual or all entries from the Directory List and Callers List. Deletes all entries from the Redial List. You can also use this key to backspace and delete a character when entering values for speeddial softkeys.

Swap key - If you are on an active call and a second call comes in, you can press the Swap key. This key places the first call on hold and answers the second call. Pressing the Swap key again toggles between the two active calls.

The Swap key works with two active calls only. A third call cannot be accepted.

Speaker key - Activates Handsfree for receiving calls without lifting the handset. Can be used on active calls to switch from the handset to handsfree.

1-16 41-001160-01, Rev 00, Releaes 2.3

Keys Key Description

Mute key - Mutes the microphone so that your caller cannot hear you.

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

UP Arrow - This key also acts as a Transfer Key, allowing you to transfer calls when required.

DOWN Arrow - This key also acts as a Conference Key, allowing you to join conferences when required.

Pressing the UP and DOWN arrow keys lets you view the lines on the LCD. While in the Options List, the navigation keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Overview

IP Phone Models

*See the Aastra 51i User Guide for more information about each of these keys.

41-001160-01, Rev 00, Releaes 2.3 1-17

IP Phone Administrator Guide

IP Phone Models

51i Text Key Descriptions*.

Keys

Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the Hold key again.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, ringer, and handsfree speaker.

Save key - Saves names and numbers to the Directory List. Also saves names and numbers from the Callers List to the Directory List.

The Swap key works with two active calls only. A third call cannot be accepted.

Speaker key - Activates Handsfree for receiving calls without lifting the handset. Can be used on active calls to switch from the handset to handsfree.

1-18 41-001160-01, Rev 00, Releaes 2.3

Overview

IP Phone Models

Keys

Key Description

Mute key - Mutes the microphone so that your caller cannot hear you.

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

UP Arrow - This key also acts as a Transfer Key, allowing you to transfer calls when required.

DOWN Arrow - This key also acts as a Conference Key, allowing you to join conferences when required.

*See the Aastra 51i User Guide for more information about each of these keys.

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IP Phone Administrator Guide

IP Phone Models

Model 53i IP Phone

This section provides brief information about the Model 53i IP Phone. It includes a list of features, and describes the hard keys and default programmable keys on the 53i.

53i Phone Features

• 3-line LCD screen

• 6 top keys - all 6 keys are programmable

• 3 call appearance lines with LEDs

• Press-and-Hold speeddial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

1-20 41-001160-01, Rev 00, Releaes 2.3

53i Key Descriptions*

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open

list, such as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Overview

IP Phone Models

Line/Call Appearance key - Connects you to a line or call. The Aastra 53i

IP phone supports up to 3 line keys.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

41-001160-01, Rev 00, Releaes 2.3 1-21

IP Phone Administrator Guide

IP Phone Models

Keys Key Description

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Programmable keys - 6 Top Keys - all 6 keys are programmable. Keys 1 and 2 are designated as the SAVE and DELETE keys, respectively. These keys are locked but can be unlocked and made configurable if required by the System Administrator.

The following are the default functions for the programmable keys on the 53i IP phone:

1 - SAVE Allows you to save numbers and/or names to the

Directory. Using this key, you enter the number, name, and line (or speeddial key) to record in the Directory List.

2 - DELETE Allows you to delete a single entry or all entries from

the Directory List and Callers List.

3 - DIRECTORY Displays up to 200 names and phone numbers

(stored in alphabetical order).

4 - CALLERS LIST Accesses the last 200 calls received. 5 - TRANSFER Transfers the active call to another number. 6 - CONFERENCE Begins a conference call with the active call.

Notes:

1. For more information about programming the SAVE and DELETE

keys, see “Locking/Unlocking the SAVE and DELETE keys (53i)” on

page 5-46.

2, For more information about configuring keys 1 thru 6 to perform specific functions, see Chapter 5 the section, “Softkeys/Programmable

Keys/Feature Keys/Expansion Module Keys” on page 5-137.

*See the Aastra 53i User Guide for more information about each of these keys.

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Model 55i IP Phone

This section provides brief information about the Model 55i IP Phone. It includes a list of features, and describes the hard keys, default programmable keys, and default softkeys on the 55i.

Overview

IP Phone Models

55i Phone Features

• 8 line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys

• 6 Top keys:Programmable hard keys

• 6 Bottom keys:Programmable state-based softkeys

• 4 call appearance lines with LEDs

• Press-and-Hold speeddial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

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• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

55i Key Descriptions*

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such

as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys.

Keys Key Description

Handsfree key - Activates Handsfree for making and receiving calls without lifting

the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions)

Overview

IP Phone Models

By default, the top keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the programmable keys on the 55i IP phone:

1 - SERVICES Accesses enhanced features and services such as XML

applications and voicemail, provided by third parties.

2 - DIRECTORY Displays up to 200 names and phone numbers (stored in

alphabetical order).

3 - CALLERS LIST Accesses the last 200 calls received. 4 - ICOM Accesses another extension on the network. 5 - NONE No assigned function. 6 - NONE No assigned function.

Note: For more information about configuring the programmable keys 1 through 6 to

perform specific functions, see Chapter 5, “Configuring Operational Features” the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on

page 5-137.

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IP Phone Administrator Guide

IP Phone Models

Keys Key Description

Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20

programmable functions).

By default, keys 1 through 6 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 55i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

1 - DIAL Allows you to dial out on the phone. 2 - CONF Begins a conference call with the active phone. 3 - XFER Transfers the active call to another number.

Note: For more information about configuring softkeys 1 through 6 to perform

specific functions, see Chapter 5, “Configuring Operational Features” the section,

“Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page 5-137.

*See the Aastra 55i User Guide for more information about each of these keys.

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Model 57i and 57i CT IP Phones

This section provides brief information about the Model 57i IP Phone. It includes a list of features, and describes the hard keys and default softkeys on the 57i.

Overview

IP Phone Models

57i

57i CT

57i and 57i CT Phone Features

• 11 line graphical LCD screen (144 x 128 pixels) with white backlight

• 12 multi-functional softkeys

- 6 Top Keys: programmable static softkeys

- 6 Bottom Keys: programmable state-based softkeys

• 4 call appearance lines with LEDs

• Press-and-Hold speeddial key configuration feature

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

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IP Phone Administrator Guide

IP Phone Models

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

57i and 57i CT Key Descriptions*

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such

as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

Line/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 line keys.

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Keys Key Description

Handsfree key - Activates Handsfree for making and receiving calls without lifting

the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Overview

IP Phone Models

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IP Phone Administrator Guide

IP Phone Models

Keys Key Description

Softkeys - 12 softkeys on the 57i IP Phone.

- 6 Top Keys: programmable static softkeys (up to 10 programmable functions)

- 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions)

By default, the top softkeys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the top softkeys on the 57i IP phone:

1 - SERVICES Accesses enhanced features and services such as XML

2 - DIRECTORY Displays up to 200 names and phone numbers (stored in

3 - CALLERS LIST Accesses the last 200 calls received. 4 - ICOM Accesses another extension on the network. 5 - NONE No assigned function. 6 - NONE No assigned function.

applications and voicemail, provided by third parties.

alphabetical order).

By default, the bottom softkeys 7 through 12 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 57i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed. These are as follows:

7- DIAL Allows you to dial out on the phone. 8- CONF Begins a conference call with the active phone. 9- XFER Transfers the active call to another number.

Note: For more information about programming the softkeys to perform specific

functions, see Chapter 5, “Configuring Operational Features” the section, “Softkeys/

Programmable Keys/Feature Keys/Expansion Module Keys” on page 5-137.

*See the Aastra 57i or 57i CT User Guide for more information about each of these keys.

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57i CT Cordless Handset Features

• 5 line backlit display screen

• 2 multi-functional softkeys

• Programmable function key supports up to 14 functions

• Vibration Alerter

• Headset Jack

• Desk charging stand

Overview

IP Phone Models

57i CT Cordless Handset Key Descriptions

Function # Function Description

1 Receiver 2 Volume key

During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left

3 Display 4 Features ƒ Key List

Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing

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IP Phone Administrator Guide

IP Phone Models

Function # Function Description

5 Softkeys

6 Call key

7 Dial Pad 8 Mute Key

9 Headset Jack 10 Status Light 11 Release key

12 Menu Key

13 Redial Key

14 Charging Jack 15 Charging Contacts 16 Microphone

Activates feature or option shown on the display above the keys

Used to obtain dial tone Also used as a Hold key

When used, prevents the caller from hearing you

To end calls and go on hook Exits Menu and the various lists

Access key to the different Options Scrolls down when in the various lists Used as Backspace during editing

Displays the last 10 numbers dialed

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Firmware Installation Information

Description

The firmware setup and installation for the IP phone can be done using any of the following:

• Phone User Interface via the keypad (Phone UI)

• Aastra Web-based user interface (Aastra Web UI)

When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually.

Installation Considerations

Overview

The following considerations must be made before connecting the IP phone to the network:

• If you are planning on using dynamic IP addresses, make sure a DHCP server is enabled and running on your network.

• If you are not planning on using dynamic IP addresses, see Chapter 4, the section, “Configuring Network Settings Manually” on page 4-20 for manually setting up an IP address.

To install the IP phone hardware and cabling, refer to the model-specific SIP IP Phone Installation Guide.

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IP Phone Administrator Guide

Firmware Installation Information

Installation Requirements

The following are general requirements for setting up and using your SIP IP phone:

• SIP-based IP PBX system or network installed and running with a SIP account created for the IP phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

•Power source

— For Ethernet networks that supply in-line power to the phone (IEEE

802.3af):

— For power, use the Ethernet cable (supplied) to connect from the

phone directly to the network for power. (No 48v AC power adapter required.)

— For Ethernet networks that DO NOT supply power to the phone:

— For power, use the 48V AC Power Adapter (included) to connect

from the DC power port on the phone to a power source. or

— (optional) - For power, use a Power over Ethernet (PoE) power

injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information.

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Configuration Server Requirement

A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to:

• Store the firmware images that you need to download to your IP phone.

• Stores configuration files for the IP phone

• Stores the software when performing software upgrades to the IP phone

Note: If you use TFTP, the configuration server must be able to accept

connections anonymously.

Reference

To set the protocol for your configuration server, see Chapter 4, the section,

“Configuring the Configuration Server Protocol” on page 4-104.

For setting up your configuration server, see Appendix B, “Configuration Server

Setup.”

Overview

Firmware Installation Information

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IP Phone Administrator Guide

Firmware and Configuration Files

Description

When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version and configuration files automatically, or you may need to download it manually.

Note: Automatic download is dependant on your configuration server

setup.

The firmware consists of a single file called:

• <phone model>.st (for example, 55i.st) - This file contains information about the specific IP Phone model and contains the language packs to load to the phone.

The configuration files consist of two files called:

• aastra.cfg - This file contains configuration information about the IP Phone.

• <MAC>.cfg (for example, 00085D1610DE.cfg) - This file contains configuration information about the IP Phone.

The following table provides the files that the phone requests from the configuration server during bootup of the phone:

IP Phone Model Associated Firmware Configuration Files Language Files

9143i 9143i.st aastra.cfg 9480i 9480i.st 9480i CT 9480iCT.st 51i 51i.st 53i 53i.st 55i 55i.st 57i 57i.st 57i CT 57iCT.st

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<MAC>.cfg (for example, 00085D1610DE.cfg) lang_de.txt (German) lang_es.txt (Spanish) lang_es_mx.txt (Mexican Spanish) lang_fr.txt (French) lang_fr_ca.txt (Canadian French) lang_it.txt (Italian)

Overview

Firmware and Configuration Files

The IP Phone firmware file includes all the necessary files you need for your phone, including the language files. Loading the language files to your phone(s) is optional. For more information about loading language files and using the various languages on the IP phone, see Chapter 5, the section, “Language” on page 5-30.

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IP Phone Administrator Guide

Firmware and Configuration Files

Configuration File Precedence

Aastra IP phones can accept two sources of configuration data:

• The server configuration most recently downloaded/cached from the configuration server files, aastra.cfg/<mac>.cfg (or the aastra.tuz/<mac>.tuz encrypted equivalents).

• Local configuration changes stored on the phone that were entered using either the IP phone UI or the Aastra Web UI

In the event of conflicting values set by the different methods, values are applied in the following sequence:

1. Default values hard-coded in the phone software

2. Values downloaded from the configuration server

3. Values stored locally on the phone

The last values to be applied to the phone configuration are the values that take effect.

For example, if a parameter’s value is set in the local configuration (via Aastra Web UI or IP phone UI) and the same value was also set differently in one of the <mac>.cfg/aastra.cfg files on the configuration server, the local configuration value is the value that takes effect because that is the last value applied to the configuration.

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Overview

Firmware and Configuration Files

Installing the Firmware/Configuration Files

The following procedure describes how to install the firmware and configuration files.

Step Action

1 If DHCP is disabled, manually enter the configuration server’s IP address. For details on manually

setting DHCP, see Chapter 4, the section “DHCP” on page 4-4.

2 Copy the firmware file <phone model>.st to the root directory of the configuration server. The IP

phone accepts the new firmware file only if it is different from the firmware currently loaded on the IP phone.

Note: The <phone model> attribute is the IP phone model (i.e., 9143i.st, 9480i.st, 9480iCT.st, 51i.st, 53i.st, 55i.st, 57i.st, 57iCT.st).

3 Copy the Aastra configuration files (aastra.cfg and <mac>.cfg) to the root directory of the

configuration server.

Note: The <mac> attribute represents the actual MAC address of your phone. (i.e., 00085D030996.cfg).

4 Note: Restart the IP phone as described in Chapter 3, “Restarting Your Phone” on page 3-13.

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Configuration Interface Methods

About this chapter

Introduction

This chapter describes the methods you, as an Administrator, can use to configure the IP phones.

Note: Features, characteristics, requirements, and configuration that are

specific to a particular IP phone models are indicated where required in this guide.

Chapter 2

Topics

This chapter covers the following topics:

Topic Page

Configuration Methods page 2-2

IP Phone UI page 2-2 Aastra Web UI page 2-6 Configuration Files (Administrator Only) page 2-17

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IP Phone Administrator Guide

Configuration Methods

Description

You can use the following to setup and configure the IP phone:

• IP phone UI

•Aastra Web UI

• Configuration files

Note: There are specific parameters you can configure using only the IP

Phone UI, only and Aastra Web UI, only the configuration files, or a combination of any of these methods. For more information about configuring the phone, see Chapter 4, Chapter 5, and Chapter 6.

The following paragraphs describe each method of configuring the IP Phone.

IP Phone UI

The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone. An Administrator can configure all features and functions on the phone. A User can configure a subset of these features and functions. Users of the IP phones should see their Model-specific User’s Guide for available features and functions to configure.

You use the phone’s hard keys and keypad to configure specific features on the IP phone. By default, specific softkeys/programmable keys on each phone model can also access the Directory List and Callers List, and initiate transfers and conference calls.

Reference

Refer to Chapter 1, the section “IP Phone Models” on page 1-3 for keys specific to your phone model.

For more information about using the hard keys on each phone, see Chapter 5, the section, “Locking IP Phone Keys” on page 5-45.

For more information about the softkeys/programmable keys, see Chapter 5, the section, “Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys” on page 5-137.

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Configuration Interface Methods

Configuration Methods

Options Key

The Options key allows you to access the "Options List" on the IP phone. Accessible options in this list are for both user and Administrator use. An Administrator must enter a password for administrator options.

Note: An Administrator can apply a simplified options menu to the IP

phones. An Administrator can also enable and disable the use of an Administrator password protection in the IP phone UI. These features are configurable using the configuration files only.

For more information about these features, see Chapter 3, the section,

“Simplified IP Phone UI Options Menu” on page page 3-5, and Chapter

5, the section, “Administrator Passwords” on page 5-9.

This document describes the administrator options only. For a description of the user options in the "Options List", see your model-specific SIP IP Phone User Guide.

The following illustrations indicate the location of the Options Key on each phone model.

Options Key

ABC DEF

14362

GHI JKL MNO

PQRS

TUV

798

9143i

Options

Using the Options Key

Step Action

1 Press the Options key on the phone to enter the Options List.

Note: Press the Services key on the 51i and then select Options from the list.

2Use the r and s to scroll through the list of options. 3 On 9143i, 51i, 53i:

To select an option, press the Enter softkey, or select the number on the keypad that corresponds to the option in the Option List.

On the 9480i, 9480i CT, 55i, 57i, 57i CT:

To select an option, press the Select softkey, press corresponds to the option in the Option List.

4 On 9143i, 51i, 53i:

Use the Set softkey after making a change to an option, to save the change.

On the 9480i, 9480i CT, 55i, 57i, 57i CT:

Use the Change softkey to change a selected option.

5 Press the Done softkey at any time to save the changes and exit the current option. 6 Press the Cancel softkey, press 3, press , or press any time to exit without saving

changes.

4, or select the number on the keypad that

ood

From the 9480i CT and 57i CT handset:

Step Action

1 Press the Â key to enter the Options List when the phone is not in use. 2 Use the scroll keys 3 To select and change an option, press the 4 Press

y when done.

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Â and Ï to scroll the options.

r keys.

IP Phone Administrator Guide

Configuration Methods

Aastra Web UI

An administrator can setup and configure the IP phone using the Aastra Web UI. The Aastra Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape.

Note: An Administrator can enable or disable the Aastra Web UI for a

single phone or all phones in a network. For more information about enabling/disabling the Aastra Web UI, see “Enabling/Disabling the

Aastra Web UI” on page 2-16.

HTTP/HTTPS Support

The Aastra Web UI supports both Hypertext Transfer Protocol (HTTP) and Hypertext Transfer Protocol over Secure Socket Layer (HTTPS) client and server protocols.

HTTP is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) over the Internet. When you open your Web browser, you are indirectly making use of HTTP. HTTP is an application protocol that runs on top of the TCP/IP suite of protocols (the foundation protocols for the Internet).

HTTPS is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server. HTTPS uses Secure Socket Layer (SSL) or Transport Layer Security (TLS) as a sublayer under its regular HTTP application layering.

security of a message transmission on the Internet.

for the RC4 stream encryption algorithm, which is considered an adequate degree of encryption for commercial exchange. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to SSL.

Note: HTTPS uses port 443 instead of HTTP port 80 in its interactions

with the TCP/IP lower layer. Both the HTTP and HTTPS port numbers are configurable using the configuration files, the IP Phone UI, the Aastra Web UI and DHCP Option 66. For more information about configuring these ports, see Chapter 4, the section, “Configuring the Configuration

Server Protocol” on page 4-104.

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SSL is a commonly-used protocol for managing the

It uses a 40-bit key size

Configuration Interface Methods

Configuration Methods

HTTP/HTTPS Client and Server Support

The Aastra IP phones allow for HTTP request processing and associated data transfers to perform over a secure connection (HTTPS). The IP phones support the following:

• Transfer of firmware images, configuration files, script files, and web page content over a secure connection.

• Web browser phone configuration over a secure connection.

• TLS 1.0or SSL 3.0 methods for both client and server

HTTPS Client

When an HTTPS client opens and closes its TCP socket, the SSL software respectively handshakes upon opening and disconnects upon closing from the HTTPS server. The main HTTPS client functions are:

• Downloading of configuration files and firmware images.

• Downloading of script files based on an “HTTPS://” URL supplied by a softkey definition.

HTTPS Server

The HTTPS server provides HTTP functionality over secure connections. It coexists with the HTTP server but has its own set of tasks. The main HTTPS server functions are:

• Delivery of web page content to a browser client over a secure connection.

• Execution of HTTP GET and POST requests received over a secure connection

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IP Phone Administrator Guide

Configuration Methods

Non-Blocking HTTP Connections

The IP Phones support a non-blocking HTTP connection feature.

This feature allows the user to continue using the phone when there is a delay during an HTTP connection while the phone is waiting for the HTTP server to respond. This feature also allows a user to abort the connection and perform other

operations on the phone (which will abort the HTTP connection automatically). A user can also abort the HTTP loading by pressing the GOODBYE key while the

phone is displaying “Loading Page.......”.

Note: This feature impacts only the HTTP calls triggered by a phone key

(softkey or programmable key); the HTTP calls performed by action URIs are still blocking.

Authentication Support for HTTP/HTTPS Download Methods for Broadsoft Client Management System (CMS)

The IP Phones have authentication support per RFC 2617 when using HTTP or HTTPS as download protocols. If a 5i Series phone is challenged by an HTTP or HTTPS server when the server attempts to download the aastra.cfg file, the phone automatically sends "aastra" as the default Username and Password back to the server. For more information about this feature, see Chapter 5, the section,

“Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client Management System (CMS)” on page 5-345.

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Configuration Interface Methods

Configuration Methods

Using HTTPS via the Aastra Web UI

HTTPS is enabled by default on the IP phones. When you open a browser window and enter an IP address or host name for a phone using HTTP, a server redirection occurs which automatically converts an HTTP connection to an HTTPS connection. After the redirection, a “Security Alert” certificate window displays alerting the user that information exchanged with the phone cannot be viewed or changed by others. Accepting the certificate then forwards you to the phone’s Web UI.

Notes:

1. The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake.

2. Using the configuration files, the IP phone UI, or the Aastra Web UI, you can configure the following regarding HTTPS:

- Specify HTTPS security client method to use (TLS 1.0 or SSL 3.0)

- Enable or disable HTTP to HTTPS server redirect function

- HTTPS server blocking of XML HTTP POSTS to the phone

Reference

For more information on configuring the HTTPS protocol, see Chapter 4, the sections:

• “Configuring the Configuration Server Protocol” on page 4-104

• “HTTPS Client/Server Configuration” on page 4-36

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Accessing the Aastra Web UI

Use the following procedure to access the Aastra Web UI.

Step Action

1 Open your web browser and enter the phone’s IP address or host name into the address field.

The following is an example of the Login screen that displays.

IP address or host name

Configuration Interface Methods

Configuration Methods

Step Action

2 Enter your username and password and click .

Note: For an administrator, the default username is “admin” and the password is “22222”. For a user, the default username is “user” and the password field is left blank. The IP phones accept numeric passwords only.

The Network Status window displays for the IP phone you are accessing. The following illustration is an example of a Network Status screen for the 9143i IP phone

9143i Network Status Window

3 You can logout of the Aastra Web UI at any time by clicking LOGOFF.

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IP Phone Administrator Guide

Configuration Methods

Depending on the model phone you are accessing, the following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings, Advanced Settings.

Note: Programmable Keys apply to the 9143i, 53i, and 55i. Softkeys

apply to the 9480i, 9480i CT, 55i, 57i, and 57i CT. Expansion Modules apply to the 53i, 55i, 57i, and 57i CT only.

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The status window also displays the SIP Account information for each account on the phone. The information in the Network Status window is read-only.

Operation

The Operation section provides the following options:

Heading Description

User Password Allows you to change user password.

(Applicable to User and Administrator).

Phone Lock Allows you to assign an emergency dial plan to the phone,

lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.

Note: You can also configure a softkey to use for locking/ unlocking the phone.

(Applicable to User and Administrator).

Programmable Keys 9143i - 7 multi-functional programmable keys

53i - 6 Top, multi-functional, programmable keys 55i - 6 Top multi-functional, programmable keys

(Applicable to User and Administrator).

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Configuration Interface Methods

Configuration Methods

Heading Description

Softkeys and XML 9480i/9480i CT6 state-based, multi-functional softkeys

55i 6 Bottom, state-based, multi-functional

softkeys

57i/57i CT 6 Top, multi-functional, static softkeys

6 Bottom, state-based, multi-functional softkeys

(Applicable to User and Administrator).

Expansion Module <N> The 536M has up to 36 configurable keys. The 560M has up

to 60 configurable keys. You can have up to 3 expansion modules attached to a single phone allowing you to configure keys for Expansion Module 1, Expansion Module 2, and Expansion Module 3.See your Model-specific User Guide for applicable expansion modules for your model phone.

Note: Expansion Modules apply to the 53i, 55i, 57i, and 57i CT only.

(Applicable to User and Administrator).

Handset Keys

(9480i CT and 57i CT only)

Keypad Speed Dial Allows you to configure up to 9 speeddial keys. These fields

Allows you to configure up to 15 softkeys on the handset.

(Applicable to User and Administrator).

map to the keypad digits 1 through 9 on the phone. You can also configure additional speeddials on the programmable keys, softkeys and expansion modules. See your model-specific User Guide for more information about this feature.

(Applicable to User and Administrator).

Directory Allows you to copy the Callers List and Directory List from

your IP phone to your PC.

(Applicable to User and Administrator).

Reset Allows you to restart the IP phone when required.

(Applicable to User and Administrator).

This setting also allows you to set the IP phone back to its factory default settings or remove the local configuration. (Applicable Administrator only).

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IP Phone Administrator Guide

Configuration Methods

Basic Settings

The Basic Settings section provides the following options:

Heading Description

Preferences Allows you to set the following General specifications on the

IP phone.

• Local Dial Plan (Admin Only)

• Send Dial Plan Terminator (Admin Only)

• Digit Timeout (Admin Only)

• Park Call (not available on 9143i and 53i)

• Pickup Parked Call (not available on 9143i and 53i)

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay

• Incoming Call Interrupts Dialing

• Switch Focus to Ringing Line

• Preferred Line

• Preferred Line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

• Use LLDP ELIN

This section also allows you to set:

• Incoming Intercom Settings

• Outgoing Intercom Settings (Admin Only; Administrator can enable these for a User if required)

• Group Paging RTP Settings

• Key Mapping (Admin Only)

• Ring Tones

• Priority Alert Settings (Admin Only)

• Directed Call Pickup Settings (Admin Only)

• Auto Call Distribution Settings (Admin Only)

• Time and Date Settings

• Language Settings (Only the Admin can specify the language pack names to load to the phone). Both the Admin and User can select the language type to display for the Web UI.

Account Configuration Allows you to configure DND (Do Not Disturb) and/or Call

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Forwarding by specific account or by all accounts. Also allows you to enable/disable specific states for each account, specify different phone numbers for call forwarding, and specify number of rings for a “No Answer” state.

Configuration Interface Methods

Configuration Methods

Advanced Settings (Applicable to Administrator Only)

The Advanced Settings section provides the following options:

Heading Description

Network Allows you to set Basic Network Settings, Advanced

Network Settings, Type of Service DSCP, and VLAN settings.

Global SIP Allows you to set global Basic SIP Authentication Settings,

Basic SIP Network Settings, Advanced SIP Settings, Real-time Transport Protocol (RTP) settings, and Autodial Settings that apply to all lines on the IP phone.

Lines 1 through 9 Allows you to set per-line Basic SIP Authentication Settings,

Basic SIP Network Settings, Advanced SIP Settings, Real-time Transport Protocol (RTP) settings, and Autodial Settings that apply to specific lines on the IP phone.

Action URI Allows an administrator to specify a uniform resource

identifier (URI) that triggers a GET when certain events occur. An Administrator can also specify a URI to be called, enable polling for the URI, and specify the interval between polls.

(Applicable to Administrator Only)

Configuration Server Allows you to set the protocol to use on the configuration

server (TFTP (default), FTP, HTTP, or HTTPS), configure automatic firmware and configuration file updates, enable/ disable auto-resync, and assign an XML push server list.

(Applicable to Administrator Only)

Firmware Update Allows you to manually perform a firmware update on the IP

phone from the configuration server.

(Applicable to Administrator Only)

TLS Support Allows you to specify the SIP Root and Intermediate

Certificate files to use when the phone uses the TLS transport protocol to setup a call.

(Applicable to Administrator Only)

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IP Phone Administrator Guide

Configuration Methods

Heading Description

802.1x Support Allows you to enable/disable the 802.1x Protocol

Troubleshooting Allows you to perform troubleshooting tasks whereby the

Enabling/Disabling the Aastra Web UI

The Aastra Web UI is enabled by default on the IP phones. A System Administrator can disable the Aastra Web UI on a single phone or on all phones if required using the configuration files. Use the following procedure to enable and disable the Aastra Web UI.

(Extensible Authentication Protocol (EAP)) to use on the IP phones for authentication purposes. Applicable choices are

EAP-MD5 or EAP-TLS.

(Applicable to Administrator Only)

results can be forwarded to Aastra Technical Support for analyzing and troubleshooting.

(Applicable to Administrator Only)

To disable the Aastra Web UI:

Configuration Files

Step Action

1 Using a text-based editing application, open the <mac>.cfg file if you want to disable the Web UI on a

single phone. Open the aastra.cfg file to disable the Web UI on all phones

2 Enter the following parameter:

web interface enabled: 0

Note: A value of zero (0) disables the Web UI on the phone. A value of 1 enables the Web UI. 3 Save the changes and close the <mac>.cfg or the aastra.cfg file. 4 Restart the phone to apply the changes. The Aastra Web UI is disabled for a single IP phone or for all

phones.

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Configuration Files (Administrator Only)

A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator.

You can enter specific configuration parameters in either of the following configuration files:

• aastra.cfg

•<mac>.cfg

References

For information about configuration file precedence, see Chapter 1, “Overview.”

For a description of each configuration file parameter, see Appendix A,

“Configuration Parameters.”

Configuration Interface Methods

Configuration Methods

Using the Configuration Files

When you use the configuration files to configure the IP phones, you must use a text-based editing application to open the configuration file (aastra.cfg or <mac>.cfg).

Use the following procedure to add, delete, or change parameters and their settings in the configuration files.

Note: Apply this procedure wherever this Administrator Guide refers to

configuring parameters using the configuration files.

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Configuration files

Step Action

1 Using a text-based editing application, open the configuration file for the phone, for which you want to

configure the directory list (either aastra.cfg, <mac>.cfg or both). 2 Enter the required configuration parameters followed by the applicable value. For example,

directory 1: company_directory

directory 2: my_personal_directory

3 Save the changes and close the configuration file. 4 If the parameter requires the phone to be restarted in order for it to take affect, use the

IP Phone UI or the Aastra Web UI to restart the phone.

About this chapter

Introduction

The IP phones provide specific options on the IP Phone that only an Administrator can access. These options are password protected and allow an Administrator to change or set features and configuration information as required. For all models, an Administrator can use the IP Phone UI, the Aastra Web UI, or the configuration files to enter and change values.

Note: Specific options are configurable only via the IP Phone UI, and/or

Aastra Web UI, and/or configuration files.

Chapter 3

Administrator Options

This chapter provides information about the available Administrator options.

Topics

This chapter covers the following topics:

Topic Page

Administrator Level Options page 3-3

IP Phone UI Options page 3-3 Aastra Web UI Options page 3-6 Configuration File Options page 3-8 Phone Status page 3-9 Restarting Your Phone page 3-13

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IP Phone Administrator Guide

About this chapter

Topic Page

Set Phone to Factory Defaults/Erase Local Configuration page 3-15 Basic Settings page 3-19 Account Configuration page 3-34 Network Settings page 3-36 Line Settings page 3-69 Softkeys, Programmable Keys, Expansion Module Keys page 3-70 Action URI page 3-71 Configuration Server Settings page 3-73 Firmware Update Features page 3-82 TLS Support page 3-83

802.1x Support page 3-87 Troubleshooting page 3-90

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Administrator Level Options

Description

There are options on the IP phone that both a User and Administrator can access. However, there are specific options that an Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network.

An Administrator can access and manage these options using the IP Phone UI, the Aastra Web UI, or the configuration files.

IP Phone UI Options

Using the IP Phone UI, you can access the Administrator options at Options->Administrator Menu using the default password of "22222"

Administrator Options

Administrator Level Options

Options Menu

1. Call Forward

2. Preferences

Administrator Menu

3. Phone Status

4. User Password

5. Administrator Menu

6. Restart Phone

7. Phone Lock

Select

Done

Note: An administrator has the option of enabling and disabling the use

of password protection in the IP phone UI. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section “Password Settings” on page A-14

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IP Phone Administrator Guide

Administrator Level Options

The following are administrator options in the "Options List" on the IP phone UI:

• Administrator Menu

— Configuration Server

— Network Settings

— SIP Settings

— Factory Default

— Erase Local Config.

References

For information about all other user options in the “Options Menu”, see your model-specific SIP IP Phone User Guide.

For procedures on configuring Administrator Options on the IP phone via the IP phone UI, see:

Chapter 4, “Configuring Network and Session Initiation Protocol (SIP) Features”

Chapter 5, “Configuring Operational Features”

Chapter 6, “Configuring Advanced Operational Features”

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Administrator Options

Administrator Level Options

Simplified IP Phone UI Options Menu

An Administrator can replace the existing options menu on the Phone UI with a more simplified options menu. In the configuration files, the “options simple menu” parameter allows you to display either the full menu (if set to 0), or the simplified menu (if set to 1). The following table illustrates the differences between the full menu and the simplified menu.

When setting the “options simple menu” parameter, the menu changes in the Phone UI only. The Aastra Web UI is not affected.

Full Options Menu Simplified Options Menu

Call Forward Call Forward Preferences Preferences Phone Status Phone Status User Password Removed Administrator Menu Removed Restart Phone Removed Phone Lock Phone Lock

Warning: When using the simplified menu, you cannot change the

Network settings from the IP Phone UI. If the network settings become misconfigured, you must “factory default” the phone and use the full menu to recover the network settings from the Phone UI OR use the Aastra Web UI to configure the network settings.

Configuring the Simplified IP Phone UI Options Menu

You can enable the simplified IP Phone UI Options menu using the configurations files only.

Configuration Files

For the specific parameter you can set in the configuration files, see Appendix A, the section, “Simplified IP

Phone UI Options Menu” on page A-6.

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IP Phone Administrator Guide

Administrator Level Options

Aastra Web UI Options

An Administrator can configure specific options using the Aastra Web UI. These options display after an Administrator logs into the Web UI using a Web browser and entering the Admin username and password at the login prompt (The default username is "admin" and the default password is "22222". The IP phones accept numeric passwords only.) The column on the left side of the screen indicates the configurable options. A User has limited configuration options as shown in the following illustrations.

Administrator Web UI Menu

User Web UI Menu

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Administrator Options

Administrator Level Options

The following are options that an Administrator can configure in the Aastra Web UI (and are not available for the User to configure):

• Operation->Reset

— Restore to Factory Defaults — Remove Local Configuration Settings

• Basic Settings->Preferences->General

— Local Dial Plan — Send Dial Plan Terminator — Digit Timeout (seconds)

• Basic Settings->Preferences->Outgoing Intercom Settings (User can configure this via the Aastra Web UI if enabled by an Administrator)

• Basic Settings->Preferences->Key Mapping

• Basic Settings->Preferences->Priority Alerting Settings

• Basic Settings->Preferences->Directed Call Pickup Settings

• Basic Settings->Preferences->Auto Call Distribution Settings

• Basic Settings->Preferences->Language Settings

— Language 1 (entering language pack filename) — Language 2 (entering language pack filename) — Language 3 (entering language pack filename) — Language 4 (entering language pack filename)

• Advanced Settings

—Network — Global SIP — Line 1 through 9 Settings — Action URI — Configuration Server — Firmware Update — TLS Support — 802.1x Support — Troubleshooting

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IP Phone Administrator Guide

Administrator Level Options

References

For information about options available to a User AND Administrator in the Aastra Web UI, see your Model-specific User Guide.

For procedures to Restart your phone or restore factory defaults, see “Restarting

Your Phone” on page 3-13, and “Set Phone to Factory Defaults/Erase Local Configuration” on page 3-15.

For more information about Advanced Settings for the IP Phone, see Chapter 4,

“Configuring Network and Session Initiation Protocol (SIP) Features.”

For procedures on configuring the Basic Settings for the IP Phone, see Chapter 5,

“Configuring Operational Features.”

Configuration File Options

An Administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator.

References

For a procedure on using the configuration files, see Chapter 2, the section,

“Configuration Files (Administrator Only)” on page 2-1.

For a description of each parameter you can enter in the configuration files, see

Appendix A, “Configuration Parameters.”

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Phone Status

The Phone Status on the IP Phone displays the network status and firmware version of the IP phone.

You can display phone status using the IP phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.

The following options display for phone status on the IP phone UI:

Phone Status Screen for 9143i, 51i, 53i Phones

Administrator Options

Administrator Level Options

Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

=Next

Phone Status Screen for 9480i, 9480i CT, 55i, 57i, 57i CT Phones

=Enter

Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

Select

Done

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IP Phone Administrator Guide

Administrator Level Options

• IP&MAC Addresses

Displays the IP address and MAC address of the phone.

• LAN Port

Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its LAN port.

• PC Port Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its PC Port.

• Firmware Info Displays information about the firmware that is currently installed on the IP phone.

Phone Status via Aastra Web UI

The first screen that displays after logging into the Aastra Web UI for a phone is the Network Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administrator as read-only.

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Administrator Options

Administrator Level Options

The following is a description of the information on the Network Status screen:

• Network Attributes Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1.

• Hardware Information Displays the current IP phone platform and the revision number.

• Firmware Information Displays information about the firmware that is currently installed on the IP phone. Information in this field includes Firmware Version, Firmware Release Code, Boot Version, Release Date/Time.

• SIP Status Displays information about the SIP registration status of the phone. If there are accounts configured on the IP Phone, their SIP status displays in this field. The 51i displays only one status line. All other model phones display the status of up to 9 lines.

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IP Phone Administrator Guide

Administrator Level Options

The following table describes the status conditions that can display for an account(s).

Status Condition Description

Registered Displays this status on accounts that HAVE been registered with the SIP proxy

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

server.

Example:

Backup Registrar

Line SIP Account Status Used?

1 9057604603@anasipproxy.aastra.com:5060Registered Yes

where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”)

Example:

Backup Registrar

Line SIP Account Status Used?

4 9057604601@anasipproxy.aastra.com:5060401 No

where Account Number is “4” SIP Account is “9057604601@anasipproxy.aastra.com” on port “5060” Status is “401” - Unregistered if SIP registration fails. Backup registrar is used (“No”)

Note: The IP Phones can register with multiple server using the same

user name. So the SIP Status information on the Network Status screen may display the same account with different registrar and proxy IP addresses. For more information, see

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Aastra Telecom 5i, 9480i, 9143i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

Third Party Copyright Compliance

Expat XML Parser

M5T SIP Stack - M5T

MD5 RSA

OpenSSL

License Issues

OpenSSL License

Original SSLeay License

libSRTP (SRTP) - Cisco

Wind River Systems - VxWorks software

UPnP - Intel

About this guide

Introduction

Audience

Preface

Other Documentation

Chapters and appendixes in this guide

About this chapter

IP Phone Models

Description

References

Optional Accessories

Reference

Reference

Model 9143i IP Phone

9143i Phone Features

9143i Symbol Key Descriptions*

Model 9480i and 9480i CT IP Phones

9480i and 9480i CT Phone Features

9480i and 9480i CT Key Descriptions*

9480i CT Cordless Handset Features

9480i CT Cordless Handset Key Descriptions*

Model 51i IP Phone

51i Phone Features

51i Symbol Key Descriptions*.

51i Text Key Descriptions*.

Model 53i IP Phone

53i Phone Features

53i Key Descriptions*

Model 55i IP Phone

55i Phone Features

55i Key Descriptions*

Model 57i and 57i CT IP Phones

57i and 57i CT Phone Features

57i and 57i CT Key Descriptions*

57i CT Cordless Handset Features

57i CT Cordless Handset Key Descriptions

Firmware Installation Information

Description

Installation Considerations

Installation Requirements

Configuration Server Requirement

Reference

Firmware and Configuration Files

Description

Configuration File Precedence

Installing the Firmware/Configuration Files

About this chapter

Configuration Methods

Description

IP Phone UI

Reference

Options Key

Using the Options Key

Aastra Web UI

HTTP/HTTPS Support

HTTP/HTTPS Client and Server Support

HTTPS Client

HTTPS Server

Non-Blocking HTTP Connections

Authentication Support for HTTP/HTTPS Download Methods for Broadsoft Client Management System (CMS)

Using HTTPS via the Aastra Web UI

Reference

Accessing the Aastra Web UI

Status