Aastra Telecom 5i, 9480i, 9143i User Manual

SIP

PHONE

9143i, 9480i, 9480i CT

9143i, 9480i, 9480i CT and 5i Series Phones

and 5i Series Phones

PHONE

41-001160-01

Rev 00

Administrator Guide

Release 2.3

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

41-001160-01, Rev 00, Release 2.3 iii

Third Party Copyright Compliance

This product contains software provided under license to Aastra Telecom by one or more third parties. In addition to the Aastra SLA shown above, use and distribution of this product is subject to the following license terms:

Expat XML Parser

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

41-001160-01, Rev 00, Release 2.3 v

M5T SIP Stack - M5T

All intellectual property rights in such portions of the software and documentation are owned by M5T and are protected by Canadian copyright laws, other applicable copyright laws and international treaty provisions. M5T and its suppliers retain all rights not expressly granted.

MD5 RSA

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function. License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

OpenSSL

License Issues

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

41-001160-00, Release 2.2 Rev 05 vi

OpenSSL License

/* ============================================================

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in

* the documentation and/or other materials provided with the

* distribution.

* 3. All advertising materials mentioning features or use of this

* software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

* endorse or promote products derived from this software without

* prior written permission. For written permission, please contact

* openssl-core@openssl.org.

* 5. Products derived from this software may not be called "OpenSSL"

* nor may "OpenSSL" appear in their names without prior written

* permission of the OpenSSL Project.

* 6. Redistributions of any form whatsoever must retain the following

* acknowledgment:

41-001160-00, Release 2.2 Rev 05 vii

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit (http://www.openssl.org/)"

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

* EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

* NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

* LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

* STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

* OF THE POSSIBILITY OF SUCH DAMAGE.

* ====================================================================

* This product includes cryptographic software written by Eric Young

* (eay@cryptsoft.com). This product includes software written by Tim

* Hudson (tjh@cryptsoft.com).

Original SSLeay License

* This package is an SSL implementation written

* by Eric Young (eay@cryptsoft.com).

* The implementation was written so as to conform with Netscapes SSL.

* This library is free for commercial and non-commercial use as long as

viii 41-001160-00, Release 2.2 Rev 05

* the following conditions are aheared to. The following conditions

* apply to all code found in this distribution, be it the RC4, RSA,

* lhash, DES, etc., code; not just the SSL code. The SSL documentation

* included with this distribution is covered by the same copyright terms

* except that the holder is Tim Hudson (tjh@cryptsoft.com).

* Copyright remains Eric Young's, and as such any Copyright notices in

* the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution

* as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or

* in documentation (online or textual) provided with the package.

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

* must display the following acknowledgement:

* "This product includes cryptographic software written by

* Eric Young (eay@cryptsoft.com)"

* The word 'cryptographic' can be left out if the rouines from the library

* being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from

* the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

41-001160-00, Release 2.2 Rev 05 ix

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

* The licence and distribution terms for any publically available version or

* derivative of this code cannot be changed. i.e. this code cannot simply be

* copied and put under another distribution licence

* [including the GNU Public Licence.]

x 41-001160-00, Release 2.2 Rev 05

libSRTP (SRTP) - Cisco

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

• Neither the name of the Cisco Systems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION).

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

41-001160-00, Release 2.2 Rev 05 xi

Wind River Systems - VxWorks software

The VxWorks Run-Time software module is Copyright (c) WindRiver Systems Inc, all rights reserved. It is licensed for use, not sold. All use of this product and the VxWorks Run-Time module is subject to agreement with the following EULA terms

With respect to the Run-Time Module, Wind River and its licensors are third party beneficiaries of the End User License Agreement and that the provisions related to the Run-Time Module are made expressly for the benefit of, and are enforceable by, Wind River and its licensors.

Activities expressly prohibited: (i) copying the Run-Time Module, except for archive purposes consistent with the End User’s archive procedures; (ii) transferring the Run-Time Module to a third party apart from the Target Application; (iii) modifying, decompiling, disassembling, reverse engineering or otherwise attempting to derive the Source Code of the Run-Time Module; (iv) exporting the Run-Time Module or underlying technology in contravention of applicable U.S. and foreign export laws and regulations; and (v) using the Run-Time Module other than in connection with operation of the Target Application.

Aastra Telecom and Wind River Systems: (i) Retain ownership of all copies of the Run-Time Module; (ii) expressly disclaim all implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement; (iii) exclude liability for any special, indirect, punitive, incidental and consequential damages; and (iv) require that any further distribution of the Run-Time Module be subject to the same restrictions set forth herein.

UPnP - Intel

INTEL SOFTWARE LICENSE AGREEMENT (Final, Site License)

IMPORTANT - READ BEFORE COPYING, INSTALLING OR USING.

Do not use or load this software and any associated materials (collectively, the "Software") until you have carefully read the following terms and conditions. By loading or using the Software, you agree to the terms of this Agreement. If you do not wish to so agree, do not install or use the Software.

LICENSE. You may copy the Software onto your organization's computers for your organization's use, and you may make a reasonable number of back-up copies of the Software, subject to these conditions:

xii 41-001160-00, Release 2.2 Rev 05

1. You may not copy, modify, rent, sell, distribute or transfer any part of the Software except as

provided in this Agreement, and you agree to prevent unauthorized copying of the Software.

2. You may not reverse engineer, decompile, or disassemble the Software.

3. You may not sublicense the Software.

4. The Software may include portions offered on terms in addition to those set out here,

as set out in a license accompanying those portions.

OWNERSHIP OF SOFTWARE AND COPYRIGHTS. Title to all copies of the Software remains

with Intel or its suppliers. The Software is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove any copyright notices from the Software. Intel may make changes to the Software, or to items referenced therein, at any time without notice, but is not obligated to support or update the Software. Except as otherwise expressly provided, Intel grants no express or implied right under Intel patents, copyrights, trademarks, or other intellectual property rights. You may transfer the Software only if the recipient agrees to be fully bound by these terms and if you retain no copies of the Software.

LIMITED MEDIA WARRANTY. If the Software has been delivered by Intel on physical media, Intel warrants the media to be free from material physical defects for a period of ninety days after delivery by Intel. If such a defect is found, return the media to Intel for replacement or alternate delivery of the Software as Intel may select.

EXCLUSION OF OTHER WARRANTIES. EXCEPT AS PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

Intel does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software.

LIMITATION OF LIABILITY. IN NO EVENT SHALL INTEL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, OR LOST INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF INTEL HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT EXCLUSION OR

41-001160-00, Release 2.2 Rev 05 xiii

LIMITATION OF LIABILITY FOR IMPLIED WARRANTIES OR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. TERMINATION OF THIS AGREEMENT.

Intel may terminate this Agreement at any time if you violate its terms. Upon termination, you will immediately destroy the Software or return all copies of the Software to Intel.

APPLICABLE LAWS. Claims arising under this Agreement shall be governed by the laws of California, excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods. You may not export the Software in violation of applicable export laws and regulations. Intel is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Intel.

GOVERNMENT RESTRICTED RIGHTS. The Software is provided with "RESTRICTED RIGHTS."

Use, duplication, or disclosure by the Government is subject to restrictions as set forth in FAR52.227-14 and DFAR252.227-7013 et seq. or its successor. Use of the Software by the Government constitutes acknowledgment of Intel's proprietary rights therein. Contractor or Manufacturer is Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95052.

xiv 41-001160-00, Release 2.2 Rev 05

Contents

Software License Agreement............................................................................................... iii

Third Party Copyright Compliance ....................................................................................... v

Expat XML Parser ....................................................................................................... v

M5T SIP Stack - M5T ................................................................................................. vi.

MD5 RSA ................................................................................................................... vi.

OpenSSL .................................................................................................................... vi.

License Issues ........................................................................................................... vi.

OpenSSL License ..................................................................................................... vii.

Original SSLeay License ...........................................................................................viii.

libSRTP (SRTP) - Cisco ............................................................................................. xi.

Wind River Systems - VxWorks software .................................................................. xii.

UPnP - Intel ............................................................................................................... xii.

Preface

About this guide ..............................................................................................................xvii

Introduction ..............................................................................................................xvii.

Audience ..................................................................................................................xvii.

Other Documentation ..............................................................................................xviii.

Chapters and appendixes in this guide .................................................................... xix.

Contents

Chapter 1 Overview

About this chapter ...........................................................................................................1-1.

IP Phone Models ............................................................................................................1-3.

Description ...............................................................................................................1-3.

Model 9143i IP Phone ..............................................................................................1-6.

Model 9480i and 9480i CT IP Phones ...................................................................1-10.

Model 51i IP Phone ................................................................................................1-15.

Model 53i IP Phone ................................................................................................1-20.

41-001160-01, Rev 00, Release 2.3 v

Firmware Installation Information .................................................................................1-33.

Contents

Firmware and Configuration Files .................................................................................1-36.

Chapter 2 Configuration Interface Methods

About this chapter ...........................................................................................................2-1.

Configuration Methods ...................................................................................................2-2.

Model 55i IP Phone ................................................................................................1-23.

Model 57i and 57i CT IP Phones ...........................................................................1-27.

Description .............................................................................................................1-33.

Installation Considerations .....................................................................................1-33.

Installation Requirements .......................................................................................1-34.

Configuration Server Requirement .........................................................................1-35.

Description .............................................................................................................1-36.

Configuration File Precedence ...............................................................................1-38.

Installing the Firmware/Configuration Files ............................................................1-39.

Description ...............................................................................................................2-2.

IP Phone UI ..............................................................................................................2-2.

Aastra Web UI ..........................................................................................................2-6.

Configuration Files (Administrator Only) ................................................................2-17.

Chapter 3 Administrator Options

About this chapter ...........................................................................................................3-1.

Administrator Level Options ...........................................................................................3-3.

Description ...............................................................................................................3-3.

IP Phone UI Options ................................................................................................3-3.

Aastra Web UI Options ............................................................................................3-6.

Configuration File Options ........................................................................................3-8.

Phone Status ............................................................................................................3-9.

Restarting Your Phone ...........................................................................................3-13.

Set Phone to Factory Defaults/Erase Local Configuration .....................................3-15.

Basic Settings ........................................................................................................3-19.

Account Configuration ............................................................................................3-34.

Network Settings ....................................................................................................3-36.

Line Settings ..........................................................................................................3-69.

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Softkeys, Programmable Keys, Expansion Module Keys ......................................3-70.

Action URI ..............................................................................................................3-71.

Configuration Server Settings ................................................................................3-73.

Firmware Update Features ....................................................................................3-82.

TLS Support ...........................................................................................................3-83.

802.1x Support .......................................................................................................3-87.

Troubleshooting .....................................................................................................3-90.

Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features

About this chapter ...........................................................................................................4-1.

Overview .........................................................................................................................4-3.

Network Settings ............................................................................................................4-4.

Basic Network Settings ............................................................................................4-4.

Advanced Network Settings ...................................................................................4-26.

Global SIP Settings ......................................................................................................4-66.

Description .............................................................................................................4-66.

Basic SIP Settings ..................................................................................................4-67.

Advanced SIP Settings (optional) ..........................................................................4-80.

Real-time Transport Protocol (RTP) Settings .........................................................4-89.

Autodial Settings ....................................................................................................4-99.

Configuration Server Protocol ....................................................................................4-104.

Configuring the Configuration Server Protocol .....................................................4-104.

Contents

Chapter 5 Configuring Operational Features

About this chapter ...........................................................................................................5-1.

Operational Features ......................................................................................................5-5.

Description ...............................................................................................................5-5.

User Passwords .......................................................................................................5-5.

Administrator Passwords .........................................................................................5-9.

Locking/Unlocking the Phone .................................................................................5-10.

Defining an Emergency Dial Plan ..........................................................................5-16.

Time and Date ........................................................................................................5-18.

Backlight Mode (9480i, 9480i CT, 55i, 57i, and 57i CT only) .................................5-26.

Live Dial Pad* .........................................................................................................5-29.

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Contents

Language ...............................................................................................................5-30.

Locking IP Phone Keys ..........................................................................................5-45.

Locking/Unlocking the SAVE and DELETE keys (53i) ...........................................5-46.

Local Dial Plan .......................................................................................................5-49.

Park Calls/Pick Up Parked Calls ............................................................................5-55.

Suppressing DTMF Playback .................................................................................5-59.

Display DTMF Digits ..............................................................................................5-61.

Call Waiting/Call Waiting Tone ...............................................................................5-63.

Stuttered Dial Tone .................................................................................................5-66.

XML Beep Support .................................................................................................5-68.

Status Scroll Delay .................................................................................................5-70.

Incoming Call Interrupts Dialing .............................................................................5-72.

Switch Focus to Ringing Line .................................................................................5-75.

Preferred Line and Preferred Line Timeout ............................................................5-77.

Goodbye Key Cancels Incoming Call .....................................................................5-81.

UPnP Mapping Lines (for remote phones) .............................................................5-83.

Message Waiting Indicator Line .............................................................................5-85.

DND Key Mode ......................................................................................................5-87.

Call Forward Mode .................................................................................................5-89.

Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and Emergency

Location Identification Number (ELIN) ...................................................................5-93

Incoming/Outgoing Intercom with Auto-Answer and Barge In ...............................5-98.

Group Paging RTP Settings .................................................................................5-103.

Key Mapping ........................................................................................................5-109.

Ring Tones and Tone Sets ................................................................................... 5-113.

Priority Alerting .....................................................................................................5-118.

Directed Call Pickup (BLF or XML Call Interception) ...........................................5-125.

Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ................5-137.

Speeddial Prefixes ...............................................................................................5-160.

Busy Lamp Field (BLF) ........................................................................................5-161.

BLF Subscription Period ......................................................................................5-168.

BLF/Xfer and Speeddial/Xfer Keys ......................................................................5-170.

Automatic Call Distribution (ACD) (for Sylantro Servers) .....................................5-176.

ACD Subscription Period .....................................................................................5-186.

BLA Subscription Period ......................................................................................5-188.

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Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ............................5-190.

Do Not Disturb (DND) ..........................................................................................5-199.

Bridged Line Appearance (BLA) ..........................................................................5-210.

BLA Support for Third Party Registration .............................................................5-217.

Park/Pick Up Key .................................................................................................5-219.

Last Call Return (lcr) (Sylantro Servers) ..............................................................5-230.

Call Forwarding ....................................................................................................5-234.

Callers List ...........................................................................................................5-273.

Customizable Callers List and Services Keys ......................................................5-279.

Missed Calls Indicator ..........................................................................................5-280.

Directory List ........................................................................................................5-282.

Voicemail (9480i, 9480i CT, 55i, 57i, and 57i CT only) .........................................5-293.

XML Customized Services ...................................................................................5-296.

XML Override for a Locked Phone .......................................................................5-338.

Audio Transmit and Receive Gain Adjustments ...................................................5-339.

Centralized Conferencing (for Sylantro and Broadsoft Servers) ..........................5-341.

Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client

Management System (CMS) ................................................................................5-345

Customizing the Display Columns on the 560M Expansion Module ....................5-348.

Chapter 6 Configuring Advanced Operational Features

About this chapter ...........................................................................................................6-1.

Advanced Operational Features .....................................................................................6-3.

Description ...............................................................................................................6-3.

MAC Address/Line Number in REGISTER Messages .............................................6-5.

SIP Message Sequence for Blind Transfer ..............................................................6-7.

Update Caller ID During a Call .................................................................................6-8.

Boot Sequence Recovery Mode ..............................................................................6-9.

Auto-discovery Using mDNS ..................................................................................6-10.

Single Call Restriction (57i CT and 9480i CT only) ................................................6-11.

Missed Call Summary Subscription .......................................................................6-13.

As-Feature-Event Subscription ..............................................................................6-17.

Blacklist Duration ...................................................................................................6-22.

Whitelist Proxy .......................................................................................................6-24.

Contents

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Contents

Chapter 7 Encrypted Files on the IP Phone

About this chapter ...........................................................................................................7-1.

Encrypted Files on the IP Phone ....................................................................................7-2.

Chapter 8 Upgrading the Firmware

About this chapter ...........................................................................................................8-1.

Upgrading the Firmware .................................................................................................8-2.

......................................................................................................................................8-10.

Transport Layer Security (TLS) ..............................................................................6-26.

802.1x Support .......................................................................................................6-31.

Symmetric UDP Signaling ......................................................................................6-43.

Removing UserAgent and Server SIP Headers .....................................................6-44.

Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) ...........6-45.

Configurable DNS Queries .....................................................................................6-48.

Ignore Out of Sequence Errors ..............................................................................6-50.

Configuration File Encryption Method ......................................................................7-2.

Procedure to Encrypt Configuration Files ................................................................7-4.

Vendor Configuration File Encryption .......................................................................7-6.

Manual Firmware Update (TFTP only) .....................................................................8-2.

Manual Firmware and Configuration File Update .....................................................8-4.

Automatic Update (auto-resync) ..............................................................................8-6.

Chapter 9 Troubleshooting

About this chapter ...........................................................................................................9-1.

Troubleshooting ..............................................................................................................9-3.

Log Settings .............................................................................................................9-3.

Module/Debug Level Settings ..................................................................................9-4.

Support Information ..................................................................................................9-7.

WatchDog Task Feature .........................................................................................9-12.

Troubleshooting Solutions ............................................................................................9-15.

Description .............................................................................................................9-15.

Why does my phone display “Application missing”? ..............................................9-15.

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Why does my phone display the “No Service” message? ......................................9-16.

Why does my phone display "Bad Encrypted Config"? ..........................................9-16.

Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-17.

How do I restart the IP phone? ..............................................................................9-18.

How do I set the IP phone to factory default? ........................................................9-19.

How do I erase the phone’s local configuration? ...................................................9-20.

How to reset a user’s password? ...........................................................................9-21.

How do I lock and unlock the phone? ....................................................................9-23.

Appendix A Configuration Parameters

About this appendix ....................................................................................................... A-1.

Setting Parameters in Configuration Files ..................................................................... A-5.

Operational, Basic, and Advanced Parameters ............................................................. A-6.

Simplified IP Phone UI Options Menu ..................................................................... A-6.

Network Settings ..................................................................................................... A-7.

DHCP Option Settings .......................................................................................... A-12.

Password Settings ................................................................................................ A-14.

Emergency Dial Plan Settings ............................................................................... A-15.

Aastra Web UI Settings ......................................................................................... A-16.

Configuration Server Settings ............................................................................... A-17.

Network Address Translation (NAT) Settings ........................................................ A-27.

Rport Setting ......................................................................................................... A-29.

Local SIP UDP/TCP Port Setting .......................................................................... A-30.

Local SIP TLS Port ................................................................................................ A-30.

HTTPS Client and Server Settings ........................................................................ A-31.

HTTPS Server Certificate Validation Settings ....................................................... A-33.

UPnP Settings ....................................................................................................... A-35.

Virtual Local Area Network (VLAN) Settings ......................................................... A-36.

Type of Service (ToS)/DSCP Settings ................................................................... A-42.

Time Server Settings ............................................................................................. A-43.

Time and Date Settings ......................................................................................... A-45.

Custom Time Zone and DST Settings .................................................................. A-51.

Backlight Mode Settings (9480i, 9480i CT, 55i, 57i, 57i CT) ................................. A-60.

Live Dialpad Settings ............................................................................................ A-61.

SIP Local Dial Plan Settings ................................................................................. A-62.

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SIP Basic, Global Settings .................................................................................... A-64.

SIP Basic, Per-Line Settings ................................................................................. A-73.

Centralized Conferencing Settings ........................................................................ A-84.

HTTP/HTTPS Authentication Support for Broadsoft CMS .................................... A-86.

Advanced SIP Settings ......................................................................................... A-87.

Missed Call Summary Subscription Settings ........................................................ A-96.

As-Feature-Event Subscription Settings ............................................................... A-99.

Transport Layer Security (TLS) Settings ............................................................. A-100.

802.1x Support Settings ...................................................................................... A-104.

RTP, Codec, DTMF Global Settings .................................................................... A-109.

Autodial Settings ................................................................................................. A-114.

Voicemail Settings ............................................................................................... A-117.

Directory Settings ................................................................................................ A-118.

Callers List Settings ............................................................................................ A-119.

Customize Callers List and Services Key ........................................................... A-120.

Call Forward Settings .......................................................................................... A-121.

Call Forward Key Mode Settings ......................................................................... A-122.

LLDP-MED and ELIN Settings ............................................................................ A-124.

Missed Calls Indicator Settings ........................................................................... A-126.

XML Settings ....................................................................................................... A-127.

Action URI Settings ............................................................................................. A-130.

XML SIP Notify Settings ...................................................................................... A-134.

Ring Tone and Tone Set Global Settings ............................................................ A-135.

Ring Tone Per-Line Settings ............................................................................... A-137.

Incoming Call Interrupts Dialing Setting .............................................................. A-138.

Switch Focus to Ringing Line .............................................................................. A-140.

Preferred Line and Preferred Line Timeout ......................................................... A-141.

Goodbye Key Cancels Incoming Call .................................................................. A-142.

Stuttered Dial Tone Setting ................................................................................. A-143.

Call Waiting Settings ........................................................................................... A-144.

Message Waiting Indicator Settings .................................................................... A-145.

DND Key Mode Settings ..................................................................................... A-146.

Priority Alert Settings ........................................................................................... A-147.

Bellcore Cadence Settings .................................................................................. A-152.

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Language Settings .............................................................................................. A-154.

Language Pack Settings ..................................................................................... A-156.

Suppress DTMF Playback Setting ...................................................................... A-165.

Display DTMF Digits Setting ............................................................................... A-166.

Intercom, Auto-Answer, and Barge In Settings ................................................... A-167.

Group Paging RTP Settings ................................................................................ A-171.

Audio Transmit and Receive Gain Adjustment Settings ..................................... A-172.

Directed Call Pickup (BLF or XML Call Interception) Settings ............................ A-176.

ACD Auto-Available Timer Settings ................................................................... A-178.

Park and Pickup Global Settings (9480i, 9480i CT, 57i/57i CT only) .................. A-179.

Mapping Key Settings ......................................................................................... A-181.

Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters ......... A-184.

Softkey Settings for 9480i, 9480i CT, 55i, 57i, 57i CT ......................................... A-185.

Programmable Key Settings for 9143i, 53i, and 55i ............................................ A-194.

Top Softkey Settings for 57i and 57i CT .............................................................. A-199.

Handset Feature Key Settings for the 9480i CT and 57i CT ............................... A-206.

Expansion Module Key Settings for 536M (53i, 55i, 57i, 57i CT)

and 560M (for 55i, 57i, 57i CT) ........................................................................... A-208

Locking Softkeys and Programmable Keys ........................................................ A-214.

Locking the SAVE and DLETE Keys (53i) ........................................................... A-217.

BLF List URI Settings .......................................................................................... A-218.

Customizing 560M Expansion Module Column Display ............................................ A-219.

Expansion Module 1 through 3 ........................................................................... A-219.

Advanced Operational Parameters ........................................................................... A-221.

Blind Transfer Setting .......................................................................................... A-221.

Update Caller ID Setting. .................................................................................... A-221.

Boot Sequence Recovery Mode Settings. .......................................................... A-222.

Single Call Restriction Setting ............................................................................. A-223.

Blacklist Duration Setting .................................................................................... A-224.

Whitelist Proxy Setting ........................................................................................ A-224.

Polling Action URI Settings ................................................................................. A-225.

XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) ............ A-226.

Options Key Redirection Setting (Services key on 51i) ....................................... A-228.

Off-Hook and XML Application Interaction Setting .............................................. A-228.

XML Override for a Locked Phone Setting .......................................................... A-229.

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Troubleshooting Parameters ..................................................................................... A-233.

Appendix B Configuration Server Setup

About this appendix ....................................................................................................... B-1.

Configuration Server Protocol Setup ............................................................................. B-2.

Appendix C Configuring the IP Phone at the Asterisk IP PBX

About this appendix ....................................................................................................... C-1.

IP Phone at the Asterisk IP PBX ...................................................................................C-2.

Appendix D Sample Configuration Files

About this appendix ....................................................................................................... D-1.

Sample Configuration Files ........................................................................................... D-2.

Appendix E Sample BLF Softkey Settings

About this appendix ....................................................................................................... E-1.

Sample BLF Softkey Settings ........................................................................................ E-2.

Appendix F Sample Multiple Proxy Server Configuration

About this appendix ....................................................................................................... F-1.

Multiple Proxy Server Configuration .............................................................................. F-2.

Symmetric UDP Signaling Setting ....................................................................... A-229.

User-Agent Setting .............................................................................................. A-230.

DNS Query Setting .............................................................................................. A-231.

Ignore Out of Order SIP Requests ...................................................................... A-232.

Configuration Encryption Setting ......................................................................... A-232.

Log Settings ........................................................................................................ A-233.

WatchDog Settings ............................................................................................. A-236.

TFTP Server Set-up ................................................................................................ B-2.

57i Sample Configuration File ................................................................................. D-2.

57i CT Sample Configuration File ......................................................................... D-12.

53i Sample Configuration File ............................................................................... D-29.

Asterisk BLF ............................................................................................................ E-2.

BroadSoft BroadWorks BLF .................................................................................... E-3.

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Appendix G Creating and ManagingXML Applications

About this appendix .......................................................................................................G-1.

Creating an XML Application .........................................................................................G-3.

Overview .................................................................................................................G-3.

XML format ..............................................................................................................G-3.

Creating XML Objects .............................................................................................G-4.

Creating Custom Softkeys ......................................................................................G-5.

Text Menu Object (Menu Screens) ..........................................................................G-6.

Text Screen Object (Text Screens) ........................................................................G-14.

UserInput Object (User Input Screens) .................................................................G-24.

Directory Object (Directory List Screen) ................................................................G-39.

Status Message Object (Idle Screen) ....................................................................G-41.

Execute Commands Object (for executing XML commands) ...............................G-43.

XML URI for Key Press Simulation .......................................................................G-60.

Dynamic Configuration Object (to push a configuration to the phone) ..................G-64.

XML Image Objects (9480i, 9480i CT, 55i, 57i/57i CT only) .................................G-68.

Attributes/Options to Use with XML Objects .........................................................G-78.

HTTP Post .............................................................................................................G-82.

XML Schema File ..................................................................................................G-85.

Managing XML Applications ........................................................................................G-88.

Description ............................................................................................................G-88.

Support of Virtual Web Servers .............................................................................G-88.

Non-Blocking HTTP Connections .........................................................................G-88.

XML SIP Notify ......................................................................................................G-89.

Limited Warranty

Contents

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About this guide

Introduction

This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the IP phones, Models 9143i, 9480i, 9480i CT and the 5i Series IP Phones (51i, 53i, 55i, 57i, and 57i CT). It also includes details on the functioning and configuration of the IP phones.

Note: Features, characteristics, requirements, and configuration that are

specific to a particular IP phone model are indicated where required in this guide.

Audience

Preface

This guide is for network administrators, system administrators, developers and partners who need to understand how to operate and maintain the IP phone on a SIP network. It also provides some user-specific information.

This guide contains information that is at a technical level, more suitable for system or network administrators. Prior knowledge of IP Telephony concepts is recommended.

41-001160-01, Rev 00, Release 2.3 xvii

IP Phone Administrator Guide

About this guide

Chapters and appendixes in this guide

This guide contains the following chapters and appendixes:

For Go to

An overview of the IP Phones and the IP Phone firmware installation information

IP Phone interface methods Chapter 2 Administrator options information Chapter 3 Configuring the Network and Global SIP Features on the IP Phone Chapter 4 Configuring operational information on the IP Phones Chapter 5 Configuring advanced operational information on the IP Phones Chapter 6 Encryption information Chapter 7 Firmware upgrade information Chapter 8 Troubleshooting solutions Chapter 9 Configuration parameters Appendix A Configuration server setup Appendix B Configuring the IP Phones at the Asterisk PBX Appendix C Sample configuration files Appendix D Sample BLF softkey settings Appendix E Sample multiple proxy server configuration Appendix F Creating XML applications Appendix G

Chapter 1

41-001160-01, Rev 00, Release 2.3 xix

+ 1104 hidden pages

Aastra Telecom 5i, 9480i, 9143i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

Third Party Copyright Compliance

Expat XML Parser

M5T SIP Stack - M5T

MD5 RSA

OpenSSL

License Issues

OpenSSL License

Original SSLeay License

libSRTP (SRTP) - Cisco

Wind River Systems - VxWorks software

UPnP - Intel

About this guide

Introduction

Audience

Preface

Other Documentation

Chapters and appendixes in this guide