Welltech ePBX-100A-128 User Manual

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Version: epbxUM_128.300

CH1. Overview_______________________________________________ 5

1.1 Specifications _____________________________________________________ 5

1.2 Hardware Overview ________________________________________________ 7

1.2.1 Front Panel and LED Indication...........................................................................7

1.2.2 Back Panel ..........................................................................................................8

CH2. Start to configure ePBX-100A-128 __________________________ 9

2.1 Step 1____________________________________________________________ 9

2.2 Step 2____________________________________________________________ 9

2.3 Step 3____________________________________________________________ 9

2.4 Step 4____________________________________________________________ 9

2.5 Step 5: To configure basic and essential configurations _________________ 10

2.5.1 Network Configuration.......................................................................................10

2.5.2 Extension Configuration.....................................................................................11

2.5.3 Trunk Configuration ...........................................................................................15

CH3. Full Web Configurations _________________________________ 19

3.1 Configuration ____________________________________________________ 21

3.1.1 IP PBX...............................................................................................................21

3.1.2 Feature Code.....................................................................................................28

3.1.3 Extension...........................................................................................................30

3.1.4 Trunk..................................................................................................................34

3.1.5 SIP Trunk Reg. ..................................................................................................38

3.1.6 Routing Table.....................................................................................................41

3.1.7 Dial Group .........................................................................................................46

3.1.8 Speed Dial.........................................................................................................47

3.1.9 Broadcast ..........................................................................................................49

3.1.10 Meetme Conf...................................................................................................49

3.1.11 T .38 FAX ..........................................................................................................50

3.1.12 Other Setting....................................................................................................51

3.2 Information ______________________________________________________ 53

3.2.1 Subscriber .........................................................................................................53

3.2.2 Call Monitor........................................................................................................54

3.3 Management _____________________________________________________ 55

3.3.1 Network .............................................................................................................55

3.3.2 DDNS Setting ....................................................................................................56

3.3.3 TimeZone...........................................................................................................57

3.3.4 SMTP Setting.....................................................................................................57

3.3.5 VM Setting.........................................................................................................58

3.3.6 User Account .....................................................................................................59

3.3.7 Firmware Upload ...............................................................................................60

3.3.8 Music Upload.....................................................................................................61

3.3.9 Import Setting ....................................................................................................62

3.3.10 Export Setting..................................................................................................63

3.3.11 Flash Clean......................................................................................................64

3.4 Reboot System ___________________________________________________ 65

CH4. Application Setting _____________________________________ 66

4.1 Customize System prompt _________________________________________ 66

4.1.1 Record Greeting ................................................................................................66

4.1.2 Enable Automated Attendant.............................................................................66

4.1.3 How to record the other System Prompts..........................................................66

4.2 Customize Ring Back Tone (Transferring Tone) ________________________ 78

4.3 Call Features _____________________________________________________ 79

4.3.1 Authentication....................................................................................................79

4.3.2 Automated Attendant .........................................................................................79

4.3.3 Call Transfer......................................................................................................79

4.3.4 Blind Transfer.....................................................................................................79

4.3.5 Call Forward on Busy ........................................................................................79

4.3.6 Call Forward on No Answer...............................................................................79

4.3.7 Call Forward Unconditional................................................................................79

4.3.8 Call Forward Unavailable...................................................................................80

4.3.9 Call Hold/Retrieval (Client based)......................................................................80

4.3.10 Call Routing.....................................................................................................80

4.3.11 Call Waiting (Client based)...............................................................................80

4.3.12 Caller ID...........................................................................................................80

4.3.13 CLIR (Caller Line Identification Restriction).....................................................80

4.3.14 Do Not Disturb (Client based)..........................................................................81

4.3.15 Flexible Extension Logic..................................................................................81

4.3.16 Music On Hold.................................................................................................81

4.3.17 Music On Transfer...........................................................................................81

4.3.18 Call Pickup.......................................................................................................81

4.3.19 Call Park..........................................................................................................81

4.3.20 Camp-On (Call Back on Busy).........................................................................81

4.3.21 Three-way Conference (LP388).......................................................................82

4.3.22 Time and Date.................................................................................................82

4.3.23 Trunking (3804A).............................................................................................82

4.3.24 VoIP Gateways (3804A; 3504A)......................................................................82

4.3.25 Voice Mail to e-mail..........................................................................................82

4.3.26 Access Voice Mail by phone set (ePBX-100A only).........................................82

4.3.27 Call Monitor......................................................................................................82

4.3.28 T.38 FAX..........................................................................................................83

4.3.29 Broadcast ........................................................................................................83

4.3.30 Meetme Conference........................................................................................83

CH5. Appendix______________________________________________ 84

5.1 Application between Welltech CPE device and ePBX-100A-128.___________ 84

5.1.1 Extensions register to ePBX-100A-128 with number 101 to 106. All Extensions

can talk to each other..................................................................................................85

5.1.2 The call will be forward to MailBox if the extension 101 is busy or no answer...90

5.1.3 The Trunk (3804A) can also register to ePBX-100A-128 (registered number 888).

...................................................................................................................................92

5.1.4 ePBX-100A-128 can register to ITSP as a SIP-Trunk........................................97

5.1.5 All of the Extensions can call out to local PSTN via 3804A................................99

5.1.6 All of the Extensions can call out to Mobile Phone via ITSP. ...........................100

5.1.7 User in PSTN side should be able to contact with Extensions via 3804A........104

5.1.8 User in ITSP side should be able to contact with Extensions..........................105

5.1.9 User in ITSP side can call out to local PSTN via 3804A..................................107

5.1.10 Traveler can call back to EXT, and Traveler can also call to local PSTN and

Mobile phone number...............................................................................................109

5.2 Application of multiple ePBX-100A-128 ______________________________ 111

5.2.1 Multiple ePBX-100 and ePBX-100A can call extensions between each other.112

5.2.2 User in Branch can call to PSTN via HQ .........................................................117

5.3 Voice Mail System Concept ________________________________________ 119

5.4 CDR Concept (RealTime) __________________________________________ 122

CH1. Overview

The Welltech ePBX-100A-128 is the next generation all-in-one IP PBX system for small to medium enterprise. It is also designed to operate on a variety of VoIP applications, such as voice mail, auto-attendant, call transfer, call pick up and IP-based communications. With the tiny box, small to medium enterprise or homes can use it to access the Internet and to make VoIP phone calls. Customers can select different suite and optional products to meet their request. To Integrate with WellGate 3804A can provide PSTN access function; LAN Phone 388 and WellGate 3504A can provide extensions. With flexible and full functionality, Welltech ePBX-100A-128 can give a complete transition from traditional PABX to the new generation IP-PBX.

1.1 Specifications

¾ Protocol

 SIP (Session Initiation Protocol) ¾ Call Features

 Authentication

 Automated Attendant

 Call Transfer

 Blind Transfer

 Call Forward on Busy

 Call Forward on No Answer

 Call Forward Unconditional

 Call Forward Unavailable

 Call Hold/Retrieval (CPE based)

 Call Routing

 Call Waiting (CPE based)

 Caller ID

 CLIR (Caller Line Identification Restriction)

 Do Not Disturb

 Flexible Extension Logic

 Music On Hold

 Music On Transfer

 Call Pickup

 Call Park

 Camp-On (Call Back on Busy)

 Three-way Conference (LAN Phone 388)

 Time and Date

 Trunking (WellGate 3804A)

 VoIP Gateways (WellGate 3804A)

 Voice Mail to e-mail

 Voice Mail System (ePBX-100A only)

 Call Detail Records

 Call Monitor

 Broadcast

 Meetme Conference ¾ Codecs

 G.711 (A-Law & μ-Law)

 G.729

 G723 Pass-Thru

 GSM ¾ Technical Features

 T.38 FAX

 DDNS

 Subscriber NAT transversal

 Phone set record Greeting

 Management: Web Browser Management

 HTTP upgrade firmware and ring back tone file

 Export/Import configuration

 Network Interface: 1WAN 1LAN

 DTMF: in-band, RFC2833, SIP-Info

 Network: Support Fixed IP, DHCP, and PPPoE mode ¾ Capacity

 30 concurrent registers

 15 concurrent calls ¾ Dimension

 17.5 x 12.5 x 3.2 cm

1.2 Hardware Overview

1.2.1 Front Panel and LED Indication

 Power: Light on when ePBX-100A-128 is powered on.  Status: Light on when system is ready.  Alarm: Light Flash when system is upgrading software, please do not unplug power

when Alarm is flashing.  SIP Trunk: Light on when ePBX-100A-128 successfully registered to all of the enabled

SIP Trunks; Light flash when ePBX-100A-128 failed to register to one of the enabled

SIP Trunks; light off when there is no SIP Trunk has enabled.  CDR: ePBX-100A-128 can output Call Detail Records to external computer. User has

to execute CDR program on computer, when ePBX-100A-128 is ready to connect with

CDR server and output data, this indication will light on.

Note:

• CDR Function can only work in local area network. Please prepare the CDR server under LAN.

• The CDR server is Welltech proprietary, for more information about CDR, please contact with the sales person of Welltech.

 NET: Display Network status. If WAN port of ePBX-100A-128 is under Fixed IP mode,

LCD will light on. If WAN port is under DHCP or PPPoE mode, and ePBX-100A-128 succeeds in getting IP, LED will be flashing. If WAN port is under DHCP or PPPoE mode, and ePBX-100A-128 fails to get IP, LED will light off.

 WAN

• LINK/ACT: Light on when WAN port is connected to network. Flash when data is transmitting or receiving.

• 10/100: Light on when network rate is 100 Mb/s, and light off when network rate is 10 Mb/s.

 LAN

• LINK/ACT: Light on when LAN port is connected to network. Flash when data is transmitting or receiving.

• 10/100: Light on when network rate is 100 Mb/s, and light off when network rate is 10 Mb/s.

1.2.2 Back Panel

 Reset: Network and Login information will return to default values.  LAN/WAN: RJ-45 socket, complied with Ethernet 10/100base-T.

The pin-out is as following:

PIN 1, 2: Transmit

PIN 3, 6: Receive

 12V DC: Input AC 100V~240V;output DC12V

CH2. Start to configure ePBX-100A-128

2.1 Step 1

Connect LAN port of ePBX-100A-128 with PC via crossover cable or connect with Switch/ Hub via straight through cable.

2.2 Step 2

Prepare one computer , and change the IP address to be 192.168.123.12x with subnet mask 255.255.255.0.

2.3 Step 3

Open browser and link to default LAN IP address of ePBX-100A-128 “192.168.123.123” with default port number 10087, i.e. http://192.168.123.123:10087

2.4 Step 4

Login ePBX-100A-128 with default userID: “root”, and no password. After login ePBX-100A-128, user can start to configure basic and essential configurations.

2.5 Step 5: To configure basic and essential configurations

To make ePBX-100A-128 work have to set some basic and essential configurations,

those include Network, Extension (FXS and IP Phone devices), and Trunk (FXO devices) .

2.5.1 Network Configuration

Enter ManagementÆ Network to configure WAN and LAN IP.



 WAN

• Mode: Select ePBX-100A-128 WAN port network mode to be Fixed IP, DHCP or PPPoE.

• IP Address/Subnet Mask/Default Gateway: If user has set ePBX-100A-128 to be fixed IP mode. User need to input IP address/Subnet Mask/ Default Gateway.

• Primary DNS: Input Primary DNS address.

• Secondary DNS: Input Secondary DNS address.

• PPPoE ID: If user select PPPoE mode, here can input PPPoE account ID.

• PPPoE PWD: If user select PPPoE mode, here can input PPPoE account

password.

• Mac: Mac address of ePBX-100 WAN port. The Mac address cannot be modified.

 LAN

• IP Address: Input IP address for LAN port of ePBX-100A-128.

• Subnet Mask: Input Subnet Mask for LAN port of ePBX-100A-128

• Mac: Mac address of ePBX-100 LAN port. The Mac address cannot be modified.

 Network Routing Table

Press Add New or Modify to add or modify a network routing record. Input subnet as Destination, subnet mask as Netmask, and gateway as Gateway.

Press Apply to save configuration, or press Cancel to quit configuration.

2.5.2 Extension Configuration

User has to set Extension account for other device to register on ePBX-100A-128.

Enter Configuration Æ Extension to configure Extension data. User can press Modify to add new Extension or modify configured Extension data. Press Delete will delete the specified Extension.

After press Modify can input detail setting for Extension.

 Extension Number: Assign the number of Extension. This number is also the register

name for device.

 Password: Assign the register password for device to register on ePBX-100A-128.  Call Group: You can use the Call Group parameter to assign an Extension to one or

more groups.  Pickup Group: You can use the Pickup Group option in conjunction with this

parameter to allow a ringing phone to be answered from another extension.

Note:

z The Pickup Group option is used to control which Call Groups a channel may pick

up—a channel is given authority to answer another ringing channel if it is assigned to the same Pickup Group as the ringing channel’s Call Group. By default, remote ringing extensions can be answered with *8 or **8+ext. number.

z You can define multiple Call Groups and Pickup Groups for one Extension by a

“comma”. For example, you can input “1,3,5” into Call Group or Pickup Group.

 DialPlan: Define the dialing plan for Extension. It specifies the location of the

instruction used to control what the phone is allowed to do, and what to do with

incoming calls for this extension. In this field, you can Choose 5 dial level for Extension,

including [ext-only], [ext+R1], [ext+R12], [ext+R123], [ext+allroutes]. You can define an

“Outgoing call” record, to a certain Route Level, as R1, R2…, etc. [ext-only] means this

subscriber can only call to Extension. [ext+R1] means the subscriber with such

DialPlan can call to Extension and Route Level with R1. [ext+R12] means the

subscriber with such DialPlan can call to Extension and Route Level with R1 and R2.

[ext+R123] means the subscriber with such DialPlan can call to Extension and Route

Level with R1, R2 and R3. [ext+allroutes] means the subscriber with such DialPlan can

call to Extension and Route Level with R1, R2, R3 and R4.

Note:

• For more information about Route Level, please refer to the user manual:

CH3.1.6.1 Outgoing Call Rule

 Keypad: User can select Keypad type to be RFC2833, In-band, SIP-Info and Auto.

You can choose Auto to auto select the Keypad type. Choose RFC2833, Inband or

SIP-Info here will force the Extension use RFC2833, Inband or SIP-Info only and the

setting should be also match the Keypad setting of Extension device.

Note:

• Now ePBX-100A-128 could not support G729 with Inband Keypad type. If ePBX-100A-128 detect the caller or callee not support RFC2833 DTMF type. Then ePBX-100A will force the Codec to G711 to make sure the DTMF detection is correctly.

 NAT Traversal: If the Extension device is behind a device performing NAT, such as

firewall or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Extension and use the address from which the packets are being received.

 RTP Mode: User can choose for two type of RTP mode, one is Routed Mode another

is Direct Mode. The voice media will be routed “Peer-to-Peer” if two clients are both setting to Direct Mode. This way will improve the voice quality and reduce the performance wastage of the ePBX-100A-128.

Note:

• If one peer set to Direct Mode but another peer set to Routed Mode, the result will become to Routed Mode.

• Voice media will still go through the ePBX-100A-128 if the ePBX-100A-128 needs to detect DTMF.

• If you enable the NAT Traversal function for Extension, the RTP mode will change

to Routed Mode directly; this way will avoid the “one-way voice” or “no voice issue” of VoIP.

• If the both peers are under different subnet, or one peer is under Public IP but another one is under Private IP, we strongly suggest you to set the RTP mode

to Routed Mode to avoid some unexpected voice problems.

 Fixed Trunk ID: User can define a Fixed Trunk for a certain extension. When such

extension makes an outgoing call via routing table, ePBX-100A-128 will check “Fixed Outgoing Call Rule” first. If “Fixed Outgoing Call Rule” is enabled, then ePBX-100A-128 will confirm the Fix Trunk ID for the calling party. That means the outbound call will be routed by Fixed Trunk ID, if you define the Fixed Trunk ID for the calling party and you also enable “Fixed Outgoing Call Rule”.

Note:

• For more information about Fixed Outgoing Call Rule, please refer to the user manual: CH3.1.6.1 Outgoing Call Rule

 Absolute Timeout: Specific the timeout value for the outgoing calls. Please also go

to Outgoing Call Rule page to enable the Route Timeout function.

 BLF: Enable BLF function for extensions.  Forward CallerID: By default, the “from header of SIP invite” will contain the caller’s

line number when forward function is activated. But this may make some errors occurred for some SIP Trunk services. So we add this function in the “Extension Setting” page, to let user modify the line number of SIP Invite’ s from header, from calling party’s number to the called party’s number.

 Comment: You can input a 10 bytes note for each extension here.  Mail Box: User can select to disable or enable mail box function. If this function is

enabled, user could input e-mail address for the Extension. When having voice mail of incoming call, system will send this voice mail to the specified e-mail address. You can also login the mail box system by dialing to *98, if you are using an ePBX-100A-128.

 E-Mail Address: This field will appear when you enable Mail Box function and you can

input the E-Mail Address here for voice mail to E-mail.

 Save VM to CF: Optional to not save voice mail to CF card.  VM Login Password: User can login voice mail system by dialing to *98, then input

the mailbox number and password for voice mail. User can define the Voice Mail box login password here. Another way to login the voice mail system is dial to *98+extension number. For example, dial to *98101 can login EXT101’s voice mail box, and caller can just input password to access voice mail.

Note:

• Please remember set the SMTP in the page of Management Æ SMTP Setting to activate the Voice Mail to E-mail.

• If the ePBX-100A-128 got a new message, it will send the message to the user by email immediately. If you just hope the ePBX-100A to save voice mail to it and not send the email. You just need to input “x” to E-Mail Address.

 Voice Mail Count: View the exact count of New Messages and Old Messages.  Delete MailBox Content: User can delete all of the voice mails and personal greeting

by mark the “Delete MailBox Content” and then press Apply.

Press Apply to save configuration, or press Cancel to quit configuration.

2.5.3 Trunk Configuration

User has to set Trunk account for Trunk (FXO devic e, e.g. WG3804A) to register to ePBX-100A-128 or set some necessary configuration for SIP trunk (For more application, please go to…….). Enter Configuration Æ Trunk to configure Trunk data.

User can press Modify to add new Trunk or modify configured Trunk data. Press Delete will delete the specified Trunk.

After press Modify can input detail setting for Trunk.

 T runk Number: Assign the number of Trunk. This number is also the register name for

Trunk device.

Note:

• The Trunk Number can also be a “Trunk ID”. In the Routing Table page, you should define the destination of prefix route. When you define the prefix route, you should set the Trunk ID (Trunk Number) in the Trunk page first; then you could input the correct Trunk ID in the Destination field.

 Password: Assign the register password for device to register on ePBX-100A-128.  Host: Setting the Host to Dynamic will require the trunk to register the ePBX-100A-128

so that the ePBX-100A-128 know how to reach the trunk. You can also set the Host to an IP address or FQDN if you set the Host to [Pre-define]. There will be a field called [Address] appeared when you choose Host to [Pre-define]. This limits only where you place calls to, as the user is allowed to place calls from anywhere.

 DialPlan: Define the dialing plan for Trunk. It specifies the location of the instruction

used to control what the phone is allowed to do, and what to do with incoming calls for this Trunk. In this field, you can Choose 6 dial level for Extension, including [from-pstn], [ext-only], [ext+R1], [ext+R12], [ext+R123], [ext+allroutes]. You can define an “Outgoing call” record, to a certain route level, as R1, R2…, etc. [from-pstn] is used for Trunk only. [ext-only] means this subscriber can only call to Extension. [ext+R1] means the subscriber with such DialPlan can call to Extension and Route Level with R1. [ext+R12] means the subscriber with such DialPlan can call to Extension and Route Level with R1 and R2. [ext+R123] means the subscriber with such DialPlan can call to Extension and Route Level with R1, R2 and R3. [ext+allroutes] means the subscriber

with such DialPlan can call to Extension and Route Level with R1, R2, R3 and R4.

Note:

• For more information about Route Level, please refer to the user manual: 3.1.6.1

Outgoing Call Rule.

 Keypad: User can select Keypad type to be RFC2833, In-band, or SIP-Info and Auto.

You can choose Auto to auto select the Keypad type. Choose RFC2833, Inband or SIP-Info here will force the Extension use RFC2833, Inband or SIP-Info only and the setting should be also match the Keypad setting of Trunk device.

 NAT Traversal: If the T runk device is behind a device performing NAT, such as firewall

or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Trunk and use the address from which the packets are being received.

 RTP Mode: User can choose for two type of RTP mode, one is Routed Mode another

Note:

• If one peer set to Direct Mode but another peer set to Routed Mode, the result will become to Routed Mode.

• Voice media will still go through the ePBX-100A-128 if the ePBX-100A-128 needs to detect DTMF.

• If you enable the NAT Traversal function for Extension, the RTP mode will change to Routed Mode directly; this way will avoid the “one-way voice” or “no voice issue” of VoIP.

• If the both peers are under different subnet, or one peer is under Public IP but another one is under Private IP, we strongly suggest you to set the RTP mode

to Routed Mode to avoid some unexpected voice problems.

 Port: You can use this to define the SIP signal port if you want to listen on a

nonstandard SIP signal port.

 External Server Address: This field will allow you to set the domain in the SIP From

URI. Setting this will avoid some unexpected issue if the service provider needs this for authentication.

 Maximum Channels: This will limit the maximum channels for this Trunk. For example,

you set 2 into this field; only 2 outgoing calls could go via this Trunk. Default is no limit.

 Outbound Caller ID: Some service provider will require the correct registered caller ID

if it got an incoming call. Default the ePBX-100A-128 will send the Extension’s caller ID to this Trunk, if you set empty here.

Note:

• Normally, SIP From URI will contain the Extension’s calling ID and ePBX-100A-128’s IP address, but some ITSP may reject this call due to some security issue. You can modify the Calling ID and IP/ Domain in the fields of [External Server Address] and [Outbound Caller ID] when the call is going via the ePBX-100A-128 to the Destination (Trunk) to avoid such security issue.

• If you set a Welltech FXO gateway as the Trunk, you can just use the default Trunk 888 and 889 as the FXO’s register number.

• For the FXO gateway, you may just only configure Trunk Number, Password, Host, DialPlan, Keypad, NAT Traversal and RTP Mode.

• If you set the ITSP as the Trunk, you may need to set the following configure: Port, External Server Address and Outbound Caller ID.

• For more information, please refer to the user manual

CH5.1Appendix-Application between Welltech CPE device and ePBX-100A-128

 Comment: You can input a 10 byte note for each Trunk here.  Hot-Key Tran: Enable this feature will permits the calling party or called party to

transfer a call by pressing the *0 (For Blind Transfer) or *9 (For consultant Transfer) key if the call is Between Extension and Trunk. Default is disabled.

Note:

• If you enable this feature in Trunk page, we suggest you also enable Hot-Key Tran of IP PBX page.

• Please note that if this option is used, the RTP Mode will always be Routed Mode, as ePBX-100A-128 needs to monitor the call to detect when the caller presses the *0 or *9 key.

 Music RBT: Provides music to the calling party until the call is answered

Press Apply to save configuration, or press Cancel to quit configuration.

CH3. Full Web Configurations

After Login ePBX-100A-128 will see screen as below, and there are four main

categories, user can click on each category to extend detail items.

 Configuration: Include all telephony configurations of ePBX-100A-128.

• IP PBX

• Feature Code

• Extension

• Trunk

• SIP Trunk Reg.

• Routing Table

• Dial Group

• Speed Dial

• Broadcast

• Meetme Conf.

• Others

 Information: To show related information.

• Subscriber

• Call Monitor

 Management: Include all system management of ePBX-100A-128.

• Network

• DDNS Setting

• TimeZone

• SMTP Setting

• VM Setting

• User Account

• Firmware Upload

• Music Upload

• Import Setting

• Export Setting

• Flash Clean

 Reboot System: To reboot system of ePBX-100A-128.

3.1 Configuration

User can set ePBX-100A-128 telephony configuration under Configuration category.

3.1.1 IP PBX

Enter Configuration Æ IP PBX to configure PBX data.

SIP Setting

 IP-PBX Realm: Configure Realm of ePBX-100A-128. This parameter is essential

when there is more than one ePBX-100A-128, and user wants to have inter-calls between ePBXs. Please refer to SIP Trunk configuration.

 Proxy Port: These optional parameters allow you to control the port on which you wish

the ePBX-100A-128 to accept SIP connections. Default is 5060.

 RTP Port Start: The voice media will use RTP as the transport protocol. You can

define the RTP port range that ePBX-100A-128 opened. Default start port is 10000.

 RTP Port End: The voice media will use RTP as the transport protocol. You can define

the RTP port range that ePBX-100A-128 opened. Default end port is 20000.

Note:

• Default RTP port range is 10000 to 20000 and default proxy port is 5060. If your ePBX-100A-128 is behind a firewall, please make sure you have already open the RTP port (10000-20000) and proxy port (5060). And you should also make sure the proxy port (5060) has already mapped to ePBX-100A-128.

 Max Expire Time: This sets the maximum amount of time, in seconds. This is used for

the registration expire time. If this value less than the expired time from the client, then the ePBX-100A-128 will reply a certain expire time which is defined in “Default Expire Time” to client.

 Default Expire Time: This sets the default SIP registration expiration time, in seconds.

A client will normally define this value when it initially registers, so the default value you set here will be used only if the client does not specify a timeout when it registers. If you are registering to another SIP Trunk, this is the registration timeout that it will send to the far end.

Codec Priority

 Codec Priority: Codec negotiation is attempted in the order in which the Codecs

Priority is defined. Default is G729 with first priority, G711u with second priority, G711A with third priority and GSM is fourth priority. That means the ePBX-100A-128 can only recognize these four Codecs and it will force the Codecs with the specified priority and forward to another subscriber. Now, ePBX-100A-128 can support G729, G711U, G711A, GSM and G723 Pass-Thru.

PBX Setting

 CDR Mode: Chose the mode for CDR. You can disable the CDR or send the CDR

record to a certain CDR server. You can also store the CDR records within ePBX-100A-128.

• Disable: Chose this one to Disable CDR function.

• RealTime: You can install a CDR program to collect and store CDR records. The

CDR program is Welltech proprietary. For more information about such CDR program, please contact with your contact window of Welltech.

Note: If you choose the CDR Mode to RealTime, You should install a CDR program to collect and store CDR records. You must also input the IP of CDR server into the [CDR-Server IP] field. Every 5 seconds, ePBX-100A will send a CDR record to CDR-Server by port 23519. And CDR-Server will collect such records as a CSV file. The port of CDR server is changeable. Default is 23519.

• Storage: If you do not prepare a PC as a CDR server. You can also define the CDR Mode to Storage. ePBX-100A-128 will store the CDR records within itself.

Note: If you chose the CDR Mode to Store, you can download the CDR file by pressing Export button of Export CDR field. When you export CDR files, ePBX-100A-128 will clean the CDR record from it. ePBX-100A-128 can only store 500 CDR records within itself. If you do not export the CDR file but the records is over than 500, the oldest one will be instead by newest CDR record.

 CDR-Server IP:

If you choose the CDR Mode to RealTime, here you can input the IP

address of CDR server which you installed the Welltech CDR program.

 CDR-Server Port: If you choose the CDR Mode to RealTime, here you can change the

destination port of CDR server. Default is 23519.

 Export CDR: If you chose the CDR Mode to Storage, you can press Export button to

download the CDR file. The CDR file is within a CSV format.

 Ext Ring Time: This field defines the timeout value if the call is between Extension and

Extension. Default is 20 seconds.

 Out Ring Time: This field defines the timeout value if the call is from Extension to

outside (define by routing table). Default is no limitation.

 Hot-Key Tran: User can enable or disable Hot-key transfer function. If the call is

establish between Extensions. Enable this feature will permits the calling party or called party to transfer a call by pressing the *0 (For Blind Transfer) or *9 (For

consultant Transfer) key. Default is disabled.

Note:

• Please note that if this option is used, the RTP Mode will always be Routed Mode, as ePBX-100A-128 needs to monitor the call to detect when the caller presses the *0 or *9 key.

 Music RBT: If this is call between extensions. Enabling this option will provide music to

the calling party until the call is answered.

 Hot-Key Tr an (After AA): User can enable or disable Hot-key transfer function. If the

call comes from Auto Attendant. Enable this feature will permits the calling party or called party to transfer a call by pressing the *0 (For Blind Transfer) or *9 (For consultant Transfer) key. Default is disabled.

 Music RBT (After AA): If this is call comes from Auto Attendant. Enabling this option

will provide music to the calling party until the call is answered.

 Music Format: Choose the Music to WAV or MP3 format.  Call Monitor Refresh: ePBX-100A-128 have call monitor function. The call situation

will be refreshed by the refresh time. Default is 30 seconds and user can change it here.

 RTP Timeout: It terminates a call if no RTP data received within the time specified.  Video Support: This field will enable video call.  Video Format: Choose video format as H.263 pass-through or MPEG pass-through.  SRVlookup Support: Enable or disable SRV lookup.

Office 1 Call Rule

Operator and AA setting

 Operator: Configure the Operator number and the destination to Extension or Call

Group.

 OP to EXT: If you set Operator to EXT, you can set extension number here.  OP to Group: If you set Operator to Group, you can set Group number here.  OP Ext End To: When you set Operator as an Extension, you can define the final

destination to IVR system or Extension’s function (i.e. voice mail) if Operation did not answer.

 Play AA: You can define the times of greeting announcement, when caller entered

Auto Attendant system.

 AA End & Interval Timer: By default, the caller will hear greeting message 3 times

when he reach the auto attendant. There will be an 3 seconds interval between these greeting messages. Now users can change the intervals here.

 AA End To (Working Time): Decide the destination after greeting announcement

finished on working time.

 AA End To (Lunch Break): Decide the destination after greeting announcement

finished on Lunch Break time.

 AA End To (non-Working Time): Decide the destination after greeting announcement

finished on non-Working time.

 AA End To (Special Time): Decide the destination after greeting announcement

finished on Special time.

 VM number: You can set Voice Mail number if you choose “AA End To” as VM.

Scheduled Call Rule

You can define a business time to forward incoming call to company announcement or

a certain destination.

By default, user can setup a FXO gateway and hotline to **999 (for office 1) or **998 (for office 2) to reach auto attendant. Now user can make ePBX to decide the destination when it got an invite with called number as **999 or **998. When ePBX got an invite with **999, ePBX will confirm the current time and forward this call to AA, Ext, Group or Outbound. If you choose the destination to EXT, Group or Outbound, please remember to input the destination number into the following field. When you set the destination to AA, please refer to CH4.1.3 How to record the other

system prompts for the greeting recording.

Fixed Call Rule

You can enforce the call rule as a fixed call rule.  Disable: If you disable the Fixed Call Rule, the call rule will base on the above

scheduled call rule.

 Working Time: Chose this one will enforce the Call Rule as work time.  Non-working Time: Chose this one will enforce the Call Rule as Non-working Time.  Special Time to: Chose this one will enforce the Call Rule as special time.

Office 2 Call Rule

Operator and AA setting

 Operator: Configure the Operator number and the destination to Extension or Call

Group.  OP to EXT: If you set Operator to EXT, you can set extension number here.

 OP to Group: If you set Operator to Group, you can set Group number here.  OP Ext End To: When you set Operator as an Extension, you can define the final

destination to IVR system or Extension’s function (i.e. voice mail) if Operation does not

answer.  Play AA: You can define the times of greeting announcement, when caller entered

Auto Attendant system.  AA End & Interval Timer: By default, the caller will hear greeting message 3 times

when he reach the auto attendant. There will be an 3 seconds interval between these

greeting messages. Now users can change the intervals here.  AA End To (Working Time): Decide the destination after greeting announcement

finished on working time.  AA End To (Lunch Break): Decide the destination after greeting announcement

finished on Lunch Break time.  AA End To (non-Working Time): Decide the destination after greeting announcement

finished on non-Working time.  AA End To (Special Time): Decide the destination after greeting announcement

finished on Special time.  VM number: You can set Voice Mail number if you choose “AA End To” as VM.

Scheduled Call Rule

You can define a business time to forward incoming call to company announcement or a certain destination.

system prompts for the greeting recording.

Fixed Call Rule

You can enforce the call rule as a fixed call rule.  Disable: If you disable the Fixed Call Rule, the call rule will base on the above

scheduled call rule.

Behind NAT

 Behind NA T: If your ePBX-100A-128 is behind NAT, we strongly suggest you to enable

Behind NAT to avoid some unexpected issue, such as “one way voice”.

 External IP: If you input External IP, ePBX-100A-128 will take that IP address as its

argument. If ePBX-100A-128 is behind NAT, the SIP header will normally use the

private IP address assigned to the server. The remote device will not know how to

route back to this address; thus, it must be replaced with a valid, routable address.  External Host: External Host takes a fully qualified domain name as its argument. If

ePBX-100A-128 is behind NA T, the SIP header will normally use the private IP address

assigned to the server. If you set this option, ePBX-100A-128 will perform periodic

DNS lookups on the hostname and replace the private IP address with the IP address

returned from the DNS lookup.

Note:

• Y ou should not set both of External IP and External Host together; otherwise there will be some unexpected problems appeared. That means you can only chose one for External IP or External Host for “Behind NAT”

 Local Net: Local Net is used to tell ePBX-100A-128 which IP addresses are

considered local. If one of caller or callee is not under Local Net, ePBX-100A-128 will set the address in the SIP header that can be translated to that specified by External IP or the IP address can be looked up with External Host. The format will be IP/ Subnet

Mask. Example: 192.168.1.0/ 255.255.255.0

3.1.2 Feature Code

This page will let user modify feature codes.

 System Prompt Recording: User could dial an access code for system prompt

recording, such as **111 for greeting-day.gsm. Before dialing to **111, user should dial

to the feature code of “System Prompt Recording” to start recording. Default feature code for System Prompt Recording is [*50]. So the recording procedure should be “Dial to [*50]Æ Input password (which defined in [System Prompt Recording PWD])Æ dial to access code (i.e. **111)Æ Start recording”. Add the feature for recording will avoid an unknown user incautious to record the system prompt.

 System Prompt Recording PWD: Before recording System Prompt, user may need

to input password. Here you can specify the password for System Prompt Recording. Default is 000. That means password is not necessary if this field is empty.

 System Prompt Recording Prefix:

The prefix is for access code of System Prompt

Recording. Default is **. For example, the access code for [greeting-day.gsm] is **111. So the System Prompt Recording Prefix is **. If you change the Prefix to *1, that means the access code for [greeting-day.gsm] should be *1111.

Note:

• Previously, you can just dial to the access code, such as **111, for announcement recording. But we change this procedure due to the security issue. For example, the record procedure of greeting message will be: “Dial to [*50]Æ Input password [000]Æ dial to access code [**111]Æ Start to record greeting-day.gsm”. For more information about announcement recording, pleas e refer to user manual: CH4.1.3 How to record the other system prompts

 System Prompt Listen Prefix: The prefix is for access code of System Prompt

listening. Default is ***. For example, the access code for [greeting-day.gsm] listening is ***1 11. So the System Prompt Recording Prefix is ***. If you change the Prefix to *11, that means the access code for [greeting-day.gsm] listening should be *11111.

 DND Activated:

The code to activate DND. Default is *78.

 DND Deactivated: The code to deactivate DND. Default is *79.  UCF Activated: The code to activate Unconditional Forward. Default is *72. For

example, dialing to *72101 will forward all the call to 101.

 UCF Deactivated: The code to deactivate Unconditional Forward. Default is *73.  BF Activated: The code to activate Busy Forward. Default is *90. For example, dialing

to *90101 will forward call to 101 if you are on the phone.

 BF Deactivated:

The code to deactivate Busy Forward. Default is *91.

 NAF Activated: The code to activate No Answer Forward. Default is *92. For example,

dialing to *92101 will forward call to 101 if you are not answering.

 NAF Deactivated:

The code to deactivate No Answer Forward. Default is *93.

 UAF Activated: The code to activate Unavailable Forward. Default is *94. For example,

dialing to *94101 will forward call to 101 if your phone is not registering.

 UAF Deactivated: The code to deactivate Unavailable Forward. Default is *95.  CF Deactivated: Dis able all of the forward function, including Unconditional Forward,

Busy Forward, No Answer Forward and Unavailable Forward. Default is *96.

 Voice Mail Box Login: For ePBX-100A only. ePBX-100A has the ability to store voice

mail within itself, and user can just dial to the feature code to login the voice mail system. The feature code of voice mail system default is *98.

 Camp-On Activated:

This function means [call back on busy]. For example, you dial to

101 but 101 is on the phone, then you should hear an announcement for called person is busy. You could dial to *66 by default to trigger the ePBX-100A-128 call back to you when 101 is idle. This function will let u talk to called party immediately when called party is not busy.

Note:

• This Function is only workable when voice mail function is disabled.

• When this function is enabled, ePBX-100A-128 will check the status of called

party every 20 seconds, at most 15 times. That means the camp-on function may be performed when called party is idled after 20 seconds at most. And 300 (20*15) seconds later, this function will not be workable.

 CLIR(per call) Prefix: Default is *67. Add this prefix will hide the caller ’s number. For

example, 101 does not hope to show the caller id to 102. 101 can just dial to "*67102", where the *67 is the prefix for CLIR. When 102 got the incoming call, the LCD of 102 should display "Anonymous". If 101 just dial to "102", then 102 should see the Caller ID as 101.

 CLIR Activated: Default is *31. For example. 101 dial to "*31", ePBX-100A-128 should

add the CLIR record for 101 into its database. When 101 call to 102, 103...,etc. The LCD of called party should always show "Anonymous".

 CLIR Deactivated: Default is *32. Dialing t o *32 will remove the CLIR record from the

database of ePBX-100A-128.

 ExtPwd Activated: User could enable personal password for outbound call by enable

ExtPwd. Default is *80. For example, 101 dial to *80+123, when the phone 101 dial an outbound call number, ePBX-100A-128 will request a password.

 ExtPwd Deactivated: User could disable personal password by *81 as default.

3.1.3 Extension

User has to set Extension account for other device to register on ePBX-100A-128.

Enter Configuration Æ Extension to configure Extension data. User can press Modify to add new Extension or modify configured Extension data. Press Delete will delete the specified Extension.

+ 94 hidden pages

Welltech ePBX-100A-128 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CH1. Overview

1.1 Specifications

1.2 Hardware Overview

1.2.1 Front Panel and LED Indication

1.2.2 Back Panel

CH2. Start to configure ePBX-100A-128

2.1 Step 1

2.2 Step 2

2.3 Step 3

2.4 Step 4

2.5 Step 5: To configure basic and essential configurations

2.5.1 Network Configuration

2.5.2 Extension Configuration

2.5.3 Trunk Configuration

CH3. Full Web Configurations

3.1 Configuration

3.1.1 IP PBX

3.1.2 Feature Code

3.1.3 Extension