Verifone VX820CTLS User Manual

VX 820

Installation Guide

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VeriFone Part Number DOC282-003-EN-A, Revision A.5

VX 820 Installation Guide

© 2010 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC282-003-EN-A, Revision A.5

CONTENTS

PR EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

CHA P TE R 1						E			L
Overview	VX 820 .	. . .	. . . . .	. . . . .	. . . . .			. . .		. 7
	Features at a Glance . . . .				. . . . .			. . .		7
	Features and Benefits				N			A		8
					. . . . .	. . .	. I. . . . . .		. . . . . . . . . . . . . . . . . . . . . . . . . . .
				O
						T
CHA P TE R 2	Select LocationF				N
Setup										9
					. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . .
	Ease ofIUse . . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . .	9
	R									9
	Environmental FactorsE. . . . .					. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . .
E			D							10
	Electrical Considerations . . .					. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
V		I
	Unpack Shipping Carton									10
					. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
	F
	Examine
	VX 820 Features. . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . 5. . . . . . . . . . . . . . . . . .	11
NMSAM / Micro SD Cards										12
					. . . . .	. . .	. . . .	. . .	. . . . . . ... . . . . . . . . . . . . . . . . . .
O
	Cable Connections								A	14
C				. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
	Connection to another VeriFone Terminal								V. . . . . . . . . . . . . . . . . . . . . . . . . .	14
										15
	RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . .
								E
	Direct USB Connection						R			15
						. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
	USB–Download Support using an External Power Brick . . . . . . . . . . . . . . .									15
	PoweredUSB connection T. . . . . .						. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	16
					A					17
	Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . .
	Power Supply			L						17
				P. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
	Smart Card ReaderMUse . .				. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	18
			E							18
	Magnetic Card Reader Use . . . .					. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .
		T								18
	To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . .
	Contactless Transactions .				. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	19
	Using the VX 820 for Contactless Transactions . . . . . . . . . . . . . . . . . . . . . .									19
	Optional Accessories . . . .				. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	20
	Privacy Shield . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	20
	Stylus and Holder . . . .				. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	20
CHA P TE R 3
Specifications	Unit Power Requirements . . .					. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Power Pack. . . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Temperature . . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Humidity		. . . . . .	. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	External Dimensions . .				. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Weight. .		. . . . . .	. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Processor . . . . .			. . . . .	. . . . .	. . .	. . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . .	21

VX 820 INSTALLATION GUIDE

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		Memory . . . .		. . . .	. . . . .	. . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
		Display . . . .		. . . .	. . . . .	. . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
		Magnetic Card Reader . .				. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
		Primary Smart Card . . . .				. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
		SAM Card Reader.			. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
		Keypad . . . .		. . . . .	. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
		Peripheral Ports . .			. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
		Security . . . .		. . . . .	. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
CH AP T ER 4
Maintenance and		Clean the PIN Pad. . .			. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Cleaning		Card Readers . .		. . . . .	. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
CH AP T ER	5						L
Service and Support		Service Returns						25
				. . . . .	. . . . .	. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
		Accessories Accessories andEDocumentation . . . . . . . . . . . . . . . . . . . . . . . . . .						27
					N		A	27
		Supplementary Hardware . . .					. I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
		Data Cables						27
				. . . . .	. . . . .	T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
			F					27
		Power SupplyO. . . . . . . . .				. . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
		I			N			27
		USB Power Cable .			. . . . .	. . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CH AP T ER	6	R		E
Troubleshooting			D					29
		Blank Display . .		. . . . .	. . . . .	. . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V		I						29
GuidelinesEKeypad Does Not Respond .						. . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
		F						30
		Transactions Fail To Process . . . .					. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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2 VX 820 INSTALLATION GUIDE

•

•

PREFACE

		This guide is the primary source of information for setting up and installing the VX
		820.
	Audience	This guide describes the VX 820 features, and provides the basic information for
		its installation and configuration.
	Organization
		This guide is organized as follows:

Chapter 1, Overview. Provides an overview of the VX 820.

		Chapter 2, Setup. Explains setup and installation of the VX 820, selecting a
						E	L
		location, and establishing connections with other devices.
					N		A
		Chapter 3, Specifications. Discusses powerI requirements and dimensions of the
		VX 820.		O		T
				F
					N
		Chapter 4I, Maintenance and Cleaning. Explains maintenance of the VX 820.
			R	E
		Chapter 5, Service and Support. Provides information on contacting your
				D
EVeriFone service provider and information on how to order accessories or
V			I
		documentations from VeriFone.
			F
		Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
	N
O		should you encounter a problem in terminal installation and configuration.
							5
CRelated
							.
		To learn more about the VX 820, refer to the following set of documents:
							A
Documentation		•	Vx820 Certifications and Regulations NSheet, VPN - DOC282-001-EN-A
		•				O
			Vx820 Quick Installation Guide,SVPN - DOC282-002-EN-A.
		•			I
			Vx820 Reference Guide,VVPN - DOC282-004-EN-A.
		•		E
			Verix eVo VolumeRI: Operating System Programmers Manual, VPN -
			DOC00301.

Verix eVo Volume II: Operating System and Communication Programmers

Manual, VPN - DOC00302.

Verix eVo Volume III: Operating System Programming Tools Reference

Manual, VPN - DOC00304.

VX670 INSTALLATION GUIDE

3

PREFACE

Guide Conventions

Guide	Various conventions are used to help you quickly identify special formatting.
Conventions	Table 1 describes these conventions and provides examples of their use.
		Table 1	Document Conventions
		Convention	Meaning	Example
		Blue	Text in blue indicates terms that	See Guide Conventions.
			are cross references.
		Italics	Italic typeface indicates book	You must not use this unit
			titles or emphasis.	underwater.

NOTE	The pencil icon is used to
	highlight important information.

RS232-type devices do not work on the VX 820 communication port.

						E		L
						The caution symbol indicates			The unit is not waterproof or
			CAUTION			N	I
								A
						hardware or software failure, or			dustproof, and is intended for
				F		T			indoor use only.
					Oloss of data.
				I		N
	RWARNING				E				Due to risk of shock do not use
						The lighting symbol is used as a
						warning when bodily injury might			the terminal near water.
E				Doccur.
V
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N
O								4
C
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4 VX 820 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

	AES					Advanced Encryption Standard Algorithm
	DUKPT					Derived Unique Key Per Transaction Method as defined in the
						VISA’s POS Equipment Requirement: PIN processing and Data
						Authentication, International Version 1.0, August 1988
	ECR					Electronic Cash Register
	EMV					Joint Europay, MasterCard and Visa Standard
	MSAM					Multiple Secure Access Module
	OS					Operating System		L
	PIN					E
						Personal Identification Number
						N	A
	POS					Point-of-Sale
	RFID				O
			F			Radio Frequency IdentificationI
	SAM					Secure AccessTModule
		I
	SC					N
						Smart Card (Integrated Chip Card)
	R				E
	SD		D			Secure Digital
E						Ship Release
V	SR	I
	SRAM					Static Random Access Memory
	UI F					User Interface
N						Universal Serial Bus
O	USB
								5
C
							A
								.
						N
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VX670 INSTALLATION GUIDE

5

PREFACE

Guide Conventions

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6 VX 820 INSTALLATION GUIDE

CHAPTER 1

Overview

This chapter provides a brief description of VeriFone’s VX 820.

VX 820		The VX 820 takes the most usable and ergonomic hand-held PIN pad payment
		device and takes it to a new level by adding a color touchscreen display, a larger
		keypad, and integrated contactless capability. It is designed to fit in a variety of
		payment environments to suit nearly any need. With VeriFone’s patent-pending
		MAXui design, enhanced with a robustE3.5” color QVGA display, and larger blue
									L
		backlit keys, the device is easy to use under any lighting conditions. A tapered
					N				A
		design and ergonomically balanced midpointI help the VX 820 fit comfortably in
				O
		even the smallest hands, and the rugged design holds up to the most demanding
		conditions.	F			T
					N
		I
		The VX 820 is a programmableE device, allowing a custom or EMV-approved
		R
		transaction application to run from the PCI PED 3.0-compliant PIN pad, either to
E			D
V		meet localIregulatory requirements or relieve the ECR or terminal of this task.
		F
Features at a
		The VX 820 has a sleek and stylish ergonomic design that offers power and
Glance	N
		performance in a smart cardand MSR-integrated PIN pad device. The VX 820
O	provides the right combination of features and functions in a sleek, stylish device
C									5
									.
		that fits in the palm of your hand. This includes a magnetic stripe card reader,
									A
		smart card reader, an integrated PIN pad, and optional integrated contactless.
						N
						O
								•	Displays vibrant colors and comes
						S
									with a touchscreen interface ideal
					I
					V				for large and small retailers
				E
								•	Integrated contactless option
				R
								• PCI PED 3.0 approved
								• EMV Level 1 and 2 Type Approved,
									offering the most reliable security
									available, including SSL and
									VeriShield file authentication, and
									VeriShield Protect to help prevent
									fraud.

Figure 1 VX 820 with new handheld design

VX 820 INSTALLATION GUIDE

7

OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of Use

•Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input

•Intuitive telco-style interface with large, colored control keys and optionally 4 soft-function keys as well as 4 screen-addressable keys via touchscreen simplify training and reduce support requests

•240 x 320 pixel color TFT (QVGA) display that supports up to 26 lines x 26 characters and handles multiple languages for global applications

	Critical Security Protection
	• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
			E		L
		supports a broad spectrum of software-based security features
	•		N
		Integrated security modules simultaneously support sophisticated encryption
				I
		(AES, DES, 3DES, RSA) and key managementA schemes, including single and
		F	T
		3DES MasterOSession, single, and 3DES Derived
	StrongIFeature Set		N
		E
	R• Ensures uncompromising reliability from VeriFone, the worldwide leader in
		I
E e-paymentD
V	F
	•	Primary smart card reader support for synchronous and asynchronous smart
N		cards
O	• Support for international character sets and Unicode standard
C					4
				A
	•				.
		Received EMV Level 1 and Level 2 approval for smart card solutions
	•			N
		Offers the most reliable security available, including SSL, VeriShield file
		authentication, and VeriShieldOProtect to help prevent fraud and other
		intrusions	I
			S
			V
		E
		R
	Extended PIN pad Capabilities

•Optional privacy shield

•Patent-pending MAXui design, enhanced with a robust 3.5” color QVGA display, and larger blue backlit keys, makes it easy to use under any lighting condition

•Triple-track, high-coercivity, bi-directional card reader handles most magnetic stripe cards

•Three Security Access Modules (SAMs) safeguard sensitive financial data and support multiple smart card schemes

•Integrated contactless option

•PCI PED 3.0 approved for PIN-based debit transactions

•Can be powered by other Vx series terminals through a single multi-port connector which supports RS-232, USB 2.0 device, USB Host, and Ethernet

8 VX 820 INSTALLATION GUIDE

CHAPTER 2

Setup

This chapter describes the setup procedure for the VX 820, in the following sections:

		•	Select Location
		•	Unpack Shipping Carton				E			L
		•	Examine VX 820 Features
		•				N			A
			MSAM / Micro SD Cards
		•			O			I
			Cable Connections
				F			T
						N
		•	I
			Cable Connections
		•	R		E
			Power Supply
E				D
V		•	Smart Card Reader Use
		• MagneticICard Reader Use
			F
	N
		•	Contactless Transactions
O			Optional Accessories
C		•								5
									A
Select Location		Use the following guidelines to select a location.for the VX 820.
								N
Ease of Use		•					O
			Select a location convenient for both merchant and cardholder.
						S
		•				I
			Select a flat support Vsurface, such as a countertop or table.
					E
		•		R
			Select a location near a power outlet and the terminal, ECR, or computer
			connected to the VX 820. For safety, do not string cables or cords across a
			walkway.
Environmental		•	Do not use the unit where there is high heat, dust, humidity, moisture, or
Factors			caustic chemicals or oils.

•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.

•Do not use the VX 820 outdoors.

CAUTION The VX 820 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.

VX 820 INSTALLATION GUIDE

9