VeriFone Vx810 User Manual

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Vx810

Installation Guide

VeriFone Part Number 24963, Revision B

Vx810 Installation Guide

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 24963, Revision B

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CHAPTER 1

Overview Vx810 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 2
Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
Examine
Vx810 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . .	15
RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . .	15
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . .	16
Terminal using a PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . .	16
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . .	17
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	18
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	18
To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . .	18
Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Installing the Vx810 CTLS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Using the Vx810 CTLS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
CHAPTER 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23

VX810 INSTALLATION GUIDE

CONTENTS

CHAPTER 4
Maintenance and	Clean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Cleaning	Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
CHAPTER 5
Service and Support	Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
	Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
CHAPTER 6
Troubleshooting	Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Guidelines	Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
	Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	32

2 VX810 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing Vx810.

Audience This guide provides simple descriptions of Vx810 features, as well as basic information for the installation and configuration of the Vx810.

Organization

Documentation

This guide is organized as follows:

Chapter 1, Overview. Provides an overview of the Vx810.

Chapter 2, Setup. Explains setup and installation of Vx810, selecting a location and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx810.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the Vx810.

Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration.

To learn more about Vx810, refer to the following set of documents:

Vx810 Certification and Regulation Sheet		VPN 24960
Vx810 Quick Installation Guide		VPN 24961
Vx810	Reference Guide	VPN 24964
Vx810	Privacy Shield Quick Installation Guide	VPN 24965
Vx810	Stand Adapter Quick Installation Guide	VPN 24966
Vx810	CTLS Quick Installation Guide	VPN 28601

VX810 INSTALLATION GUIDE

PREFACE

Guide Conventions

Guide

Conventions

Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.

Table 1		Document Conventions

Convention			Meaning	Example

	Blue		Text in blue indicates terms that	See Guide Conventions.
			are cross references.
	Italics		Italic typeface indicates book	You must not use this unit
			titles or emphasis.	underwater.
	NOTE		The pencil icon is used to	RS232-type devices do not work
	NOTE		highlight important information.	on the Vx810 communication
			highlight important information.	on the Vx810 communication
				port.

The caution symbol indicates CAUTION hardware or software failure, or

loss of data.

The lighting symbol is used as a WARNING warning when bodily injury might

occur.

The unit is not waterproof or dustproof, and is intended for indoor use only.

Due to risk of shock do not use the terminal near water.

Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2	Acronym Definitions
Acronym	Definitions

AES	Advanced Encryption Standard Algorithm
API	Application Programming Interface
ARM	Advanced RISC Machines
CAPK	Certification Authority Public Key as in the EMV standard
CBC	Cipher Block Chaining mode, as defined in ANSI X3.106
COG	Chip on Glass
COGS	Cost of Goods Sold
CTS	Clear to Send
DEA/DES	Data Encryption Algorithm/Standard, as defined in ANSI X3.92
DUKPT	Derived Unique Key Per Transaction Method as defined in the
	VISA’s POS Equipment Requirement: PIN processing and Data
	Authentication, International Version 1.0, August 1988
ECB	Electronic Code Book mode, as defined in ANSI X3.106
ECR	Electronic Cash Register
EMV	Joint Europay, MasterCard and Visa Standard
ERS	Engineering Requirements Specification

4 VX810 INSTALLATION GUIDE

	PREFACE
	Guide Conventions
Table 2	Acronym Definitions (continued)

Acronym	Definitions

GID	Group Identifier - Concept inherited from Verix terminals file
	system
HDLC	High-level Data Link Control
ICC	Integrated Chip Card (Smart Card)
LCD	Liquid Crystal Display
MAC	Message Authentication Code, as defined in ANSI X9.19
MMU	Memory Management Unit
MSAM	Multiple Secure Access Module
MSR	Magnetic Stripe Reader
OS	Operating System
PED	PIN Entry Device
PIN	Personal Identification Number
POS	Point-of-Sale
PRD	Product Requirement Document
PSCR	Primary Smart Card Reader
RFID	Radio Frequency Identification
RTS	Ready to Send
SOC	System on Chip
SAM	Secure Access Module
SC	Smart Card (Integrated Chip Card)
SD	Secure Digital
SDK	Software Development Kit
SL3	Security Level 3 and 4
SR	Ship Release
SRAM	Static Random Access Memory
STN	Super Twisted Nematic
UI	User Interface
USB	Universal Serial Bus
VSS	VeriShield Security Scripts

VX810 INSTALLATION GUIDE

PREFACE

Guide Conventions

6 VX810 INSTALLATION GUIDE

CHAPTER 1

Overview

This chapter provides a brief description of VeriFone’s Vx810.

Vx810 PIN pad

Features at a

Glance

The Vx810 is a PIN pad with an integrated smart card reader for connection to either VeriFone transaction terminals or third party electronic point-of-sale systems, offering advanced security and smart card processing capabilities.

The Vx810 series supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device internally manages simultaneous multiple keys through either Master Sessionor DUKPT-based processes, and offers high performance smart card processing, as well as support for the new generation of 3-volt cards.

The Vx810 is a programmable device, allowing a custom or EMV-approved transaction application to run from the VISA PCI-compliant PIN pad, either to meet local regulatory requirements or relieve the ECR or terminal of this task.

The Vx810 has a sleek and stylish ergonomic design that offers power and performance in a smart cardor MSR-integrated PIN pad device. The Vx810 provides the right combination of features and functions in a sleek, stylish device that fits in the palm of your hand. This includes a magnetic stripe card reader, smart card reader, and integrated PIN pad.

• Delivers power and usability in a convenient hand-held design.

• Securely supports and runs payment and value-added applications.

• Offers unsurpassed performance on

EMV smart card transactions.

• Security architecture meets specifications for PIN-entry devices (PCI) and sophisticated file authentication.

Figure 1 Vx810 with new handheld design

VX810 INSTALLATION GUIDE

OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of Use

•Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input.

•Intuitive telco-style interface and large, colored control keys simplify training and reduce support requests.

•Highly readable display handles multiple languages for global applications.

Critical Security Protection

•Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features.

•Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived.

Strong Feature Set

•Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.

•Primary smart card reader support for synchronous and asynchronous smart cards.

•Support for international character sets and Unicode standard.

•The Vx810 received EMV Level 1 approval for smart card solutions.

•VeriShield security architecture provides sophisticated file authentication to prevent execution of unauthorized software on the Vx810.

Extended PIN pad Capabilities

•Optional privacy shield.

•Display backlighting for use in low-light or high-glare environments.

•Triple-track, high-coercivity card reader handles most magnetic stripe cards.

•Three Security Access Modules (SAMs) safeguard sensitive financial data and support multiple smart card schemes.

•Optional contactless module enhancement.

•Can be combined with Vx810 DUET to provide a complete counter top payment solution.

•Can be powered by other Vx series terminals through the multi-connector cable.

8 VX810 INSTALLATION GUIDE

CHAPTER 2

Setup

This chapter describes the setup procedure for Vx810, in the following sections:

•Select Location

•Unpack Shipping Carton

•Examine Vx810 Features

•Install/Replace MSAM Cards

•Privacy Shield

•Cable Connections

•Power Supply

•Smart Card Reader Use

•Magnetic Card Reader Use

Select Location Use the following guidelines to select a location for the Vx810.

Ease of Use	• Select a location convenient for both merchant and cardholder.
	• Select a flat support surface, such as a countertop or table.
	• Select a location near a power outlet and the terminal, ECR, or computer
	connected to the Vx810. For safety, do not string cables or cords across a
	walkway.
Environmental	• Do not use the unit where there is high heat, dust, humidity, moisture, or
Factors	caustic chemicals or oils.
	• Keep the unit away from direct sunlight and anything that radiates heat, such
	as a stove or a motor.
	• Do not use the Vx810 outdoors.

CAUTION The Vx810 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.

VX810 INSTALLATION GUIDE

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