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PINpad 1000SE
Installation Guide
VeriFone Part Number 22902, Revision C
PINpad 1000SE Installation Guide
© 2005 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002
www.verifone.com
VeriFone Part Number 22902, Revision C
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1 |
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Introduction |
Unit Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 5 |
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Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
6 |
CHAPTER 2 |
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Setup |
Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
10 |
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Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
10 |
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Examine |
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Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
11 |
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Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
11 |
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Connect Unit to a PC/AT (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
12 |
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Use Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
13 |
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Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
13 |
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Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
14 |
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Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
14 |
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Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
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Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
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Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
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Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
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Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
CHAPTER 3 |
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Specifications |
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
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Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
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Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
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External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
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Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
CHAPTER 4 |
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Service and |
Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
19 |
Support |
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
19 |
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Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
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Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
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Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
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Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
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PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
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Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
PINPAD 1000SE INSTALLATION GUIDE |
1 |
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Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
22 |
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Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
22 |
CHAPTER 5 |
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Troubleshooting |
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
23 |
Guidelines |
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
23 |
2 PINPAD 1000SE INSTALLATION GUIDE
PREFACE
Audience
Organization
Related
Documentation
This guide is the primary source of information for setting up and installing PINpad 1000SE units.
This guide provides simple descriptions of PINpad 1000SE features, as well as basic information for anyone installing and configuring PINpad 1000SE devices.
This guide is organized as follows:
Chapter 1, Introduction. Provides an overview of PINpad 1000SE units.
Chapter 2, Setup. Explains set up and installation of PINpad 1000SE units. This chapter tells how to select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of PINpad 1000SE units.
Chapter 4, Service and Support. Provides information on cleaning PINpad 1000SE units, contacting your VeriFone representative or service provider, as well as information on how to order accessories or documentation from VeriFone.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration.
To learn more about PINpad 1000SE units, documents, and their associated VeriFone Part Numbers (VPN):
•PINpad 1000SE Certifications and Regulations, VPN - 22900
•PINpad 1000SE Quick Installation Guide, VPN - 22901
•PINpad 1000SE Reference and Programmers Manual, VPN - 22903
•PINpad 1000SE Stand Adapter Quick Installation Guide, VPN - 22906
PINPAD 1000SE INSTALLATION GUIDE |
3 |
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.
Table 1 |
Document Conventions |
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Convention |
Meaning |
Example |
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Blue |
Text in blue indicates terms that are cross |
See Guide Conventions. |
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references. |
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Italics |
Italic typeface indicates book titles or |
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emphasis. |
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You must not use this unit underwater.
NOTE
CAUTION
WARNING
The pencil icon is used to highlight important information.
The caution symbol indicates hardware or software failure, or loss of data.
The lighting symbol is used as a warning when bodily injury might occur.
RS232-type cannot be connected directly to the PINpad 1000SE port.
The unit is not waterproof and is intended for indoor use only.
Due to risk of shock do not use the terminal near water.
4 PINPAD 1000SE INSTALLATION GUIDE
Introduction
Unit Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s PINpad 1000SE device.
The PINpad 1000SE device is a peripheral data entry device that accepts and encrypts Personal Identification Numbers (PINs). Typically, a PIN is a fourto twelve-digit code known only by the customer and the issuer. A PIN is used during transactions to verify that a customer is authorized to use the account (card) offered. The PIN also serves as the electronic signature for the credit or debit transaction.
Figure 1 PINpad 1000SE Unit
VeriFone’s PINpad 1000SE device builds on the success of legacy PINpad 1000 and PINpad 101 families, adding support for Triple Data Encryption Standard (3DES) security and improved ergonomics — all in a rugged, reliable backwardcompatible solution.
The PINpad 1000SE provides the perfect solution for acquirers, processors, and merchants looking to capitalize on the expanding range of debit, electronic benefits transfer (EBT), and other PIN-based transactions. This compact, easy-to- use device connects to most existing point-of-sale (POS) controllers such as VeriFone Omni or TRANZ transaction terminals, ZON II microcomputers, or other microcomputer-based systems. The controller directs all PlNpad device operations, including communication with the remote host computer, if applicable, and offers a fast, simple way to be accept the latest in PIN-based transactions.
PINPAD 1000SE INSTALLATION GUIDE |
5 |
INTRODUCTION
Features and Benefits
Features and
Benefits
The PED-compliant PINpad 1000SE incorporates a broad array of sophisticated security features to guard against fraud and abuse. This includes full support for the 3DES encryption standard, and a choice of Master/Session or DUKPT (Derived Unique Key Per Transaction) key management methods. The PINpad 1000SE also supports MAC (Message Authentication Code) to protect debit transaction data from accidental or fraudulent tampering during transfer to its host.
The PINpad 1000SE features improved ergonomics with large, hard-rubber keys for ease of use, and a sleek new design that fits in the palm of a hand. The device is rugged and reliable, built to withstand the hard knocks at the point of sale. Most importantly, the PINpad 1000SE is fully compatible with the legacy PINpad 1000 and PINpad 101 families.
Exceptional Ease of Use and Ergonomics
•Sleek and stylish shape occupies less counter space than the PINpad 1000.
•Bold, ergonomic design fits comfortably in the palm of a hand and grip-zone texture on the case provides a better grip.
•Large, hard-rubber keys provide improved tactile feedback, minimizing errors and maximizing ease-of-use for consumers of all ages.
•Intuitive telco-style interface and colored control keys simplify training and reduce support requests.
•Programmable function keys allows selection of functions within an application.
•Highly readable 8-character liquid crystal display supports multiple languages for global applications and automatically scrolls through up to 16 characters.
Critical Security Protection
•Includes full support for single and 3DES encryption standard.
•Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based transactions.
•Is PED-compliant for secure solutions meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and MAC.
•Incorporates tamper-detection glued case to resist unauthorized intrusion and supports a broad spectrum of software-based security features.
•Key injection simplified and secured with VeriFone’s SecureKit key loading software.
6 PINPAD 1000SE INSTALLATION GUIDE
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