Verifone VX 690, VX 685 User Manual

0 (0)

VX 685/VX 690

Installation Guide

Verifone Part Number DOC260-003-EN-C, Revision C

VX 685/VX 690 Installation Guide

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local Verifone Support Team.

Verifone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

Verifone Part Number DOC260-003-EN-C, Revision C

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1
Terminal Overview	Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
	Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
	Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
	Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
	Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
	Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
	Differences Between VX 685 and VX 690 Terminals . . . . . . . . . . . . . . . . . . . . .	11
CHAPTER 2
Setup	Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
	Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
	Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
	Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
	Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
	Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
	Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
	Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
	Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
	SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
	MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	18
	Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
	Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
	Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
	Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
	Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
	Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
	BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
	Terminal and Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
	Dial-up and Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
	Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
	External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
	3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
	GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
	3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
	VX 690 BT/Wi-Fi Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29

VX 685/VX 690 INSTALLATION GUIDE

	Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
	Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
	Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
	Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
CHAPTER 3
Specifications	Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
	SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
	Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
	Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
	Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
CHAPTER 4
Maintenance and	Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
Cleaning	Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
	Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
	Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
CHAPTER 5
Service and Support	Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	41
	Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
CHAPTER 6
Troubleshooting	Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	45
Guidelines	Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . .	45
	Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
	Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
	Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
	Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	47
	Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	47
APPENDIX A
Battery Information	Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
	Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
	Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	50
	Notable Battery Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Battery FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Battery Specific Terms and Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	52
	General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	52

4 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Audience

Organization

Documentation

This guide is the primary source of information for setting up and installing the terminal.

This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.

Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.

Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration.

Appendix A, Battery Information. Provides information about the battery.

Refer to the following set of documents to learn more about the terminal:

VX 690 Certifications and Regulations Sheet	VPN - DOC260-001-EN
VX 690 Quick Installation Guide	VPN - DOC260-002-EN
VX 685/VX 690 Reference Guide	VPN - DOC260-004-EN
VX 690 Charging Base Certifications and	VPN - DOC260-005-EN
Regulations Sheet
VX 690 BT Base Certifications and Regulations	VPN - DOC260-006-EN
Sheet
VX 685/VX 690 Charging Base Quick Installation	VPN - DOC260-007-EN
Guide
VX 690 BT Base Quick Installation Guide	VPN - DOC260-008-EN
VX 690 3G-BT-WiFi Certifications and Regulations	VPN - DOC260-009-EN
Sheet
VX 690 3G-BT-WiFi Quick Installation Guide	VPN - DOC260-010-EN
VX 685 Certifications and Regulations Sheet	VPN - DOC262-001-EN

VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

VX 685 Quick Installation Guide	VPN - DOC262-002-EN
Verix eVo Volume I: Operating System	VPN - DOC00301
Programmers Manual
Verix eVo Volume II: Operating System and	VPN - DOC00302
Communication Programmers Manual
Verix eVo Volume III: Operating System	VPN - DOC00303
Programming Tools Reference Manual
VX 690 HW ERS Rev A00	SPC260-007-01-A
VX 690 Base ERS	SPC260-010-01-A
VX 690 PRD Rev. A02-2	SPC260-001-01-A
VX 690 OS ERS Rev 0.04
VX 685 HW ERS Rev 004	SPC262-001-01-A
VX 685 OS ERS Rev 0.01

Guide

Conventions

Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.

Table 1		Document Conventions

Convention			Meaning	Example

	Blue		Text in blue indicates terms that	See Guide Conventions.
			are cross references.
	Italics		Italic typeface indicates book	You must not use this unit
			titles or emphasis.	underwater.
	NOTE		The pencil icon is used to	RS232-type devices do not work
	NOTE		highlight important information.	on the VX 685/VX 690
			highlight important information.	on the VX 685/VX 690
				communication port.

CAUTION

WARNING

The caution symbol indicates hardware or software failure, or loss of data.

The lightning symbol is used as a warning when bodily injury might occur.

The unit is not waterproof or dustproof, and is intended for indoor use only.

Do not use the terminal near water due to risk of shock.

6 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2	Acronym Definitions

Acronym	Definitions

3DES	Triple Data Encryption Standard
AES	Advanced Encryption Standard Algorithm
API	Application Programming Interface
ARM	Advanced RISC Machine
BBM	Battery Backed Memory
CAPK	Certification Authority Public Key
CBC	Cipher Block Chaining mode
DEA/DES	Data Encryption Algorithm/Standard
DUKPT	Derived Unique Key Per Transaction Method as defined in the
	VISA’s POS Equipment Requirement: PIN processing and Data
	Authentication, International Version 1.0, August 1988
ECR	Electronic Cash Register
EMV	Joint Europay, MasterCard and Visa Standard
MAC	Message Authentication Code
MMU	Memory Management Unit
MSAM	Multiple Secure Access Module
OS	Operating System
PIN	Personal Identification Number
POS	Point-of-Sale
RFID	Radio Frequency Identification
SAM	Secure Access Module
SC	Smart Card (Integrated Chip Card)
SD	Secure Digital
SR	Ship Release
SRAM	Static Random Access Memory
UI	User Interface
USB	Universal Serial Bus

VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

8 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 1

Terminal Overview

The terminal is a portable and battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communication technologies including GPRS, 3G radio with GPS/A-GPS, 802.11 a/b/g/n wireless fidelity (Wi-Fi), and Bluetooth. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690.

Figure 1 VX 685/VX 690 Terminal

VX 685/VX 690 INSTALLATION GUIDE

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

Security

The terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and functions in a sleek and ergonomic device that fits in the palm of your hand.

•Bold, ergonomic design—sleek, stylish, and lightweight for conveniently handing the unit for PIN entry or other input.

•Large 3.5” QVGA display for boundless application possibilities and easy readability under various lighting conditions.

•Touchscreen for icon-based applications or electronic signature capture support.

•Intuitive telco-style keypad with large, colored control keys, and interchangeably detects key presses from tactile keypad and the touchscreen.

•40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading, and dual tear bar that allows receipts to be torn in any direction.

•Quiet and fast integrated thermal printer with a rear placement to maximize the user interface area.

•Unidirectional magnetic stripe card reader with an extended blade for optimal card reading.

•Fast transactions due to powerful 400 MHz ARM11 processor.

•High-capacity 3.7 V 2450 mAh Li-ion battery.

•Standard base for drop-and-go charging and full feature Bluetooth base for VX 690 for full back-up connectivity options and support to some peripheral device.

•Terminal and base support peripheral connection via the USB Host and USB device ports. Bluetooth base also supports peripheral connection via the serial connection port.

•Rounded corners and drop resistant to three feet on concrete floor to minimize breakage.

•192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro SD flash memory.

•Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features.

•PCI 3.X approved for debit and other PIN-based transactions.

•EMV Level 1 Type Approval.

•Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions.

10 VX 685/VX 690 INSTALLATION GUIDE

	TERMINAL OVERVIEW
	Differences Between VX 685 and VX 690 Terminals
Contactless	• Advanced contactless architecture that future-proofs investment with a single
Capability	contactless interface (SingleCl), SoftSAMs, and side-by-side application
	architecture.
	• On-screen tap zone (CTLS logo) for optimized user experience.
	• Contactless version accepts EMV and mag-stripe contactless payments as
	well as PIN-based transactions.
Communication	• GPRS/3G/GPS: Long-range wireless payment for retailers that have no
Technology	physical location limitations.
	• Bluetooth®: Simple, plug-and-play installation for locations that need short-
	range wireless capability.
	• Wi-Fi: Ideal for retailers that need multiple wireless devices and have an
	existing IP infrastructure.

Differences

Between VX 685

and VX 690

Terminals

VX 685 and VX 690 terminals are mostly identical and offer the same general benefits. It is important to know the differences in their intrinsic features.

Table 3 Features Comparison

Features	VX 685 GPRS	VX 690 3G-BT	VX 690 3G-BT-WiFi

Processor	400 MHz ARM 11	400 MHz ARM 11	400 MHz ARM 11
OS	Verix OS	Verix OS	Verix OS
Memory	64 MB SDRAM/128	64 MB SDRAM/128	64 MB SDRAM/128 MB
	MB Flash	MB Flash	Flash
Display	3.5” QVGA	3.5” QVGA	3.5” QVGA
Touchscreen	Resistive type	Capacitive Type	Capacitive Type
Radio	GPRS (Gemalto	3G (Cinterion	3G (Cinterion PHS8-P)
	BGS2-W)	PHS8-P)
Bluetooth	NA	Yes	Yes
Wi-Fi	NA	NA	Yes
GPS	NA	Yes	Yes
Magnetic card	Triple Track, bi-	Triple track, bi-	Triple track, bi-
reader	directional	directional	directional
Smart card	ISO 7816, 1.8 V, 3	ISO 7816, 1.8 V, 3	ISO 7816, 1.8 V, 3 V, 5
reader	V, 5 V, synchronous	V, 5 V, synchronous	V, synchronous and
	and asynchronous	and asynchronous	asynchronous cards
	cards	cards
SAM slots	2	2	2
SIM	Single	Dual	Dual
Micro SD	NA	Yes	Yes
Audio speaker	NA	Yes	Yes
USB integrated	1 Host/client	1 Host/client	1 Host/client
Security	PCI 3.0	PCI 3.0	PCI 3.0
CTLS	NXP PN512 C2	NXP PN512 C2	NXP PN512 C2
Printer	30 lps	30 lps	30 lps

VX 685/VX 690 INSTALLATION GUIDE

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

Table 3	Features Comparison (continued)

Features	VX 685 GPRS	VX 690 3G-BT	VX 690 3G-BT-WiFi

Battery	3.7 V DC/2450	3.7 V DC/2450	3.7 V DC/2450 mAh
	mAh	mAh
Paper roll	40 mm	40 mm	40 mm
Charger	5 V DC/2.2 A	5 V DC/2.2 A	5 V DC/2.2 A
Dimension	163 x 78 x 52	163 x 78 x 52	163 x 78 x 52
(mm)

12 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 2

Setup

	This chapter describes the setup procedure for:
	•	Terminal Location.
	• Inside the Shipping Carton.
	•	Terminal Features.
	•	Connection Port.
	•	Paper Roll.
	•	SIM Card.
	•	MSAM Card.
	• Micro SD Card.
	•	Optional Devices.
	•	Battery Features.
	• Terminal Power Source.
	•	Base Stations.
	• 3G, GPRS, and GPS Support.
	• VX 690 BT/Wi-Fi Support.
	• Smart Card Reader.
	• Magnetic Card Reader.
	• Contactless Smart Card Transaction.
Terminal	The following are guidelines used to select an ideal location for the terminal.
Location
Ease of Use	•	Select a location convenient for both merchant and cardholder.
	• Select a flat support surface, such as a countertop or table.
	• Select a location near a power outlet, ECR, or computer connected to the
		terminal. Do not string cables or cords across a walkway for safety.
Environmental	•	Do not use the unit where there is high heat, dust, humidity, moisture, or
Factors		caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.

VX 685/VX 690 INSTALLATION GUIDE

SETUP

Inside the Shipping Carton

•Do not use the terminal outdoors.

CAUTION The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.

Electrical •

Considerations •

•

Avoid using this product during electrical storms.

Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

Do not use the terminal near water or in moist conditions.

WARNING Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

Inside the

Shipping Carton

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

To unpack the shipping carton:

1Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following:

•Terminal

•Power pack

•Paper roll

•Ethernet cable

•Telephone line cable

2Remove all plastic wrapping from the terminal and components.

3Remove the clear protective film from the display.

4Save the shipping carton and packing material for future repacking or moving of the device.

WARNING Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

14 VX 685/VX 690 INSTALLATION GUIDE

SETUP

Terminal Features

Terminal

Features

Familiarize yourself with the terminal features before continuing with the installation process:

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Figure 2 VX 685/VX 690 Features

Front Panel The front panel offers the following features:

•A touchscreen display.

•A set of keys that include:

•A 12-key, telephone-style keypad (keypads may vary in style).

•Three color-coded function keys on the right side of the keypad (from top to bottom: CANCEL, CLEAR, ENTER).

•A magnetic card reader, built into the right side. An icon shows the proper swipe direction, with the stripe facing down and towards the keypad.

•A smart card reader, built into the unit’s front side. An icon indicates the proper card position and insertion direction.

VX 685/VX 690 INSTALLATION GUIDE

SETUP

Connection Port

Connection Port The terminal has one primary micro-USB port used for power and download.

Figure 3 Micro-USB Port on the Terminal

Paper Roll A fast and quiet thermal printer is built into the terminal. You must install a roll of thermal-sensitive paper in the printer before you can process transactions that

require a receipt or record.

The ITP uses a roll of single-ply and thermal-sensitive paper 40 mm in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.

CAUTION Poor-quality paper can jam the printer and create excessive paper dust. Refer to Accessories and Documentation to order high-quality Verifone paper. Store

thermal paper in a dry and dark area. Handle thermal paper carefully. Impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.

Installing or Replacing a Paper Roll

To install or replace a paper roll:

1Gently pull the latch on top of the terminal to unlock the compartment.

2Lift the printer cover up and back.

3Remove any partial roll of paper in the printer tray.

4Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable. Unwind the paper roll past any glue residue.

5Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted.

16 VX 685/VX 690 INSTALLATION GUIDE

SETUP

SIM Card

6 Drop the paper roll into the printer tray.


		Figure 4		Installing Paper Roll Cover

	CAUTION	Gently press down on the paper roll cover to close it to prevent damaging the
		print roller.

SIM Card		VX 685 has a single SIM slot that enables communication to the network provider.
		VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual

		SIM is employed, it is ideal to use SIM cards from two different network providers.
		This allows the terminal to switch SIMs when it detects poor signal or no network.
Installing or		To install or replace a SIM card:
Replacing a SIM Card		1	Turn off the terminal.
		2	Place the terminal face down on a soft and clean surface to protect the lens
			from scratches.
		3	Lift the battery pack to expose the SIM slots.

NOTE Position the card’s gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The SIM card has a notch on one corner to ensure that it fits into the connector base in only one way.

VX 685/VX 690 INSTALLATION GUIDE

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