Verifone V200T3GDE Users Guide

V200t

Installation Guide

Verifone Part Number DOC470-003-EN-A, Revision A

V200t Installation Guide

© 2017 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

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Verifone Part Number DOC470-003-EN-A, Revision A

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1
Overview V200t Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 9
Front Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Rear Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . .	12

CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
Installing or Replacing MSAM, Micro SD and SIM Cards. . . . . . . . . . . . . . . . . .	16
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
Changing or Installing SIM Cards (for V200t Plus Only). . . . . . . . . . . . . . . .	18
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Connecting the V200t to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Connecting ECRs to the V200t. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25

V200T INSTALLATION GUIDE

3

CHAPTER 3
Specifications V200t Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
SIM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28

CHAPTER 4
Troubleshooting	Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
Guidelines	Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
	Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29

CHAPTER	5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		31
	Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
	Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
	Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
	Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
	Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
	Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
	Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
APPENDIX	A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35

4V200T INSTALLATION GUIDE

PREFACE

Audience

Organization

Related

Documentation

This guide is the primary source of information for setting up and installing the V200t device.

This guide provides simple descriptions of the V200t features and the basic information for installing and configuring the V200t.

This guide is organized as follows:

Chapter 1, Overview. Provides an overview of a V200t device.

Chapter 2, Setup. Explains how to set up and install the V200t and establish connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of V200t.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.

Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V200t unit.

Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide.

To learn more about the V200t device, please refer to the following documents and their associated Verifone Part Numbers (VPN):

V200t Certifications and Regulations	VPN DOC470-001-EN
V200t Quick Installation Guide	VPN DOC470-002-EN
V200t Reference Guide	VPN DOC470-004-EN

Guide

Conventions

Please refer to the following document conventions for quickly identifying special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1	Document Conventions
Convention	Meaning	Example
Blue	Text in blue indicates terms that	See Guide Conventions.
	are cross-references.
Italics	Italic typeface indicates book	You must not use this unit
	titles or emphasis.	underwater.

V200T INSTALLATION GUIDE

5

PREFACE

Guide Conventions

Table 1 Document Conventions

Convention			Meaning
	NOTE		The pencil icon is used to
			highlight important information.

The caution symbol indicates CAUTION hardware or software failure, or

loss of data.

The lightning symbol is used as a WARNING warning when bodily injury might

occur.

Example

RS-232-type devices do not work on the communication port.

The unit is not waterproof or dustproof, and is intended for indoor use only.

Due to risk of shock do not use the unit near water.

Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.

Table 2	Acronym Definitions
Acronym	Definitions
3DES	Triple Data Encryption Algorithm
AC	Alternating Current
ANSI	American National Standards Institute
cUL	Underwriters' Laboratories of Canada
DC	Direct Current
DUKPT	Derived Unique Key Per Transaction Method as defined in the
	VISA’s POS Equipment Requirement: PIN processing and Data
	Authentication, International Version 1.0, August 1988
ECR	Electronic Cash Register
EMV	Europay, MasterCard, and Visa
GPRS	General Packet Radio Service
HSPA	High Speed Packet Access
ISO	International Organization for Standardization
MRA	Merchandise Return Authorization
MSAM	Multiple Secure Access Module
LAN	Local Area Network
LCD	Liquid Crystal Display
LED	Light-Emitting Diode
PED	PIN Entry Device
PIN	Personal Identification Number
POS	Point-of-Sale
RS-232	Recommend Standard number 232
SAM	Secure Access Module
UL	Underwriters Laboratories

6V200T INSTALLATION GUIDE

PREFACE

Guide Conventions

Table 2	Acronym Definitions (continued)
Acronym	Definitions
USB	Universal Serial Bus
VPN	Verifone Part Number

V200T INSTALLATION GUIDE

7

PREFACE

Guide Conventions

8V200T INSTALLATION GUIDE

CHAPTER 1

Overview

This chapter presents the basics on the V200t terminal.

V200t Terminal The V200t offers several communication options, enhanced display, increased processing power and two USB peripheral ports.

The V200t terminal uses a robust, sleek, and highly functional design. With modular communication options, enhanced color display, increased processing power, expanded memory, and two USB peripheral ports.

The V200t can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data using Bluetooth, WiFi, or existing operator-provided 2G and 3G connectivity:

This guide provides an introduction and basic setup procedures for V200t terminals.

Figure 1 V200t Front View

Front Features The V200t terminal provides the right combination of features and functions:

•2.8-inch TFT color screen (QVGA, 240 RGB x 320 pixels)

•4-way Navigation Button with Selection Keys

•Backlit keypad with tactile and audible feedback.

•Contactles (CTLS) reader

•Smart card reader

•Magnetic card reader

V200T INSTALLATION GUIDE

9

OVERVIEW

V200t Terminal

•Integrated thermal printer

Rear Compartments After removing the rear covers, the underside of the V200t shows the following:

3$

3)-) 3)-)

3$

3!-! 3!-!

Figure 2 V200t Cards Compartment

•Dual MSAM slots

•Dual SIM slots

•Micro SD Card slot

•Battery compartment

Figure 3 V200t Ports Compartment

•Ethernet port

•RS-232 port

•RJ11 port

•USB Host/Client port

•Power port

10 V200T INSTALLATION GUIDE

OVERVIEW

Features and Benefits

Features and	The V200t terminal provides the following functionality:
Benefits

Exceptional Ease of •

Use and •

Ergonomics

•

Four-way navigation button with two function keys for UI access.

The contactless functionality offers a convenient payment option for consumers.

The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.

• A large 8-line by 21-character backlit display with backlit keypad, and extrasize menu prompts, simplify training and reduce help desk calls.

• The multiple font-capable integrated thermal printer simplifies paper loading and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls, prints at 30 lines per second (LPS).

• The triple-track, high-coercivity card reader handles most magnetic stripe cards.

	• Large, hard-rubber keys provide improved tactile feedback.
	• Intuitive keypad interface simplify training and reduce support requests.
	• Connects with most POS payment terminals, PCs, and ECRs.
	• Supports payment transactions in a variety of payment environments.
	• Rugged and reliable design absorbs hard knocks found at point-of-sale
	counters.
	• Sleek and stylish shape occupies minimal counter space.
Critical Security	• Offers a choice of Master/Session or DUKPT key-management methods to
Protection	protect PIN-based transactions.
	• The primary smart card reader and the MSAMs safeguard sensitive financial
	data and support multiple smart card schemes.
	• Certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card
	solutions.
	• Offers secure, reliable PIN input for expanding range of PIN-based
	transactions.
	• PCI 5.x-compliant for secure solutions, meeting the PED standard.
	• Meets ISO and ANSI standards for PIN encryption, key management, and
	MAC.
	• The VeriShield security architecture meets published specifications for PCI
	PTS POI and provides sophisticated file authentication to prevent execution of
	unauthorized software.
	• Key injection simplified and secured with Verifone’s SecureKit key loading
	software.

V200T INSTALLATION GUIDE

11

OVERVIEW

Features and Benefits

Countertop •

Performance in a

Hand-Over Design •

The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.

Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.

12 V200T INSTALLATION GUIDE