Important User Information2
North American Hazardous Location Approval 4
Additional Resources5
Overview6
Module Description7
Mount the Module8
Field Wiring Connections11
Grounding the Module 11
Output Type Selection11
Wiring the Finger-Safe Terminal Block13
Specifications18
2 Analog Output Module
WARNING
IMPORTANT
ATTENTION
SHOCK HAZARD
BURN HAZARD
Important User Information
Solid state equipment has operational characteristics differing from those of electromechanical equipment.
Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication
SGI-1.1
available from your local Rockwell Automation sales office or online at
http://literature.rockwellautomation.com
equipment and hard-wired electromechanical devices. Because of this difference, and also because of the
wide variety of uses for solid state equipment, all persons responsible for applying this equipment must
satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages
resulting from the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many
variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot
assume responsibility or liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits,
equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell
Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
Identifies information about practices or circumstances that can cause an explosion in
a hazardous environment, which may lead to personal injury or death, property
damage, or economic loss.
) describes some important differences between solid state
Publication 1762-IN016D-EN-P - June 2013
Identifies information that is critical for successful application and understanding of
the product.
Identifies information about practices or circumstances that can lead to personal injury
or death, property damage, or economic loss. Attentions help you identify a hazard,
avoid a hazard and recognize the consequences.
Labels may be on or inside the equipment (for example, drive or motor) to alert people
that dangerous voltage may be present.
Labels may be on or inside the equipment (for example, drive or motor) to alert people
that surfaces may reach dangerous temperatures.
Environment and Enclosure
ATTENTION
ATTENTION
This equipment is intended for use in a Pollution Degree 2 industrial
environment, in overvoltage Category II applications (as defined in IEC 60664-1),
at altitudes up to 2000 m (6562 ft) without derating.This equipment is
considered Group 1, Class A industrial equipment according to IEC/CISPR 11.
Without appropriate precautions, there may be difficulties with electromagnetic
compatibility in residential and other environments due to conducted and
radiated disturbances.
This equipment is supplied as open-type equipment. It must be mounted within
an enclosure that is suitably designed for those specific environmental
conditions that will be present and appropriately designed to prevent personal
injury resulting from accessibility to live parts. The enclosure must have suitable
flame-retardant properties to prevent or minimize the spread of flame,
complying with a flame spread rating of 5VA, V2, V1, V0 (or equivalent) if
non-metallic. The interior of the enclosure must be accessible only by the use of
a tool. Subsequent sections of this publication may contain additional
information regarding specific enclosure type ratings that are required to comply
with certain product safety certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, for additional installation
requirements, Allen-Bradley publication 1770-4.1
• NEMA Standards 250 and IEC 60529, as applicable, for explanations of the degrees
of protection provided by different types of enclosure.
Analog Output Module 3
.
Preventing Electrostatic Discharge
This equipment is sensitive to electrostatic discharge, which can cause internal
damage and affect normal operation. Follow these guidelines when you handle
this equipment:
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wriststrap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• Use a static-safe workstation, if available.
• Store the equipment in appropriate static-safe packaging when not in use.
Publication 1762-IN016D-EN-P - June 2013
4 Analog Output Module
WARNING
AVERTISSEMENT
North American Hazardous Location Approval
The following modules are North American Hazardous Location approved: 1762-OF4
The following information applies when
operating this equipment in hazardous
locations:
Products marked "CL I, DIV 2, GP A, B, C, D" are
suitable for use in Class I Division 2 Groups A, B, C,
D, Hazardous Locations and nonhazardous
locations only. Each product is supplied with
markings on the rating nameplate indicating the
hazardous location temperature code. When
combining products within a system, the most
adverse temperature code (lowest "T" number) may
be used to help determine the overall temperature
code of the system. Combinations of equipment in
your system are subject to investigation by the
local Authority Having Jurisdiction at the time of
installation.
EXPLOSION HAZARD
• Do not disconnect equipment
unless power has been removed or
the area is known to be
nonhazardous.
• Do not disconnect connections to
this equipment unless power has
been removed or the area is known
to be nonhazardous. Secure any
external connections that mate to
this equipment by using screws,
sliding latches, threaded
connectors, or other means
provided with this product.
• Substitution of components may
impair suitability for Class I,
Division 2.
• If this product contains batteries ,
they must only be changed in an
area known to be nonhazardous.
• All wiring must comply with N.E.C.
article 501-4(b).
• The interior of the enclosure must
be accessible only by the use of a
tool.
• For applicable equipment (relay
modules, etc.), exposure to some
chemicals may degrade the sealing
properties of materials used in the
following devices: Relays, Epoxy. It
is recommended that the User
periodically inspect these devices
for any degradation of properties
and replace the module if
degradation is found.
Informations sur l’utilisation de cet
équipement en environnements dangereux:
Les produits marqués "CL I, DIV 2, GP A, B, C, D" ne
conviennent qu'à une utilisation en environnements de
Classe I Division 2 Groupes A, B, C, D dangereux et non
dangereux. Chaque produit est livré avec des
marquages sur sa plaque d'identification qui indiquent
le code de température pour les environnements
dangereux. Lorsque plusieurs produits sont combinés
dans un système, le code de température le plus
défavorable (code de température le plus faible) peut
être utilisé pour déterminer le code de température
global du système. Les combinaisons d'équipements
dans le système sont sujettes à inspection par les
autorités locales qualifiées au moment de l'installation.
RISQUE D’EXPLOSION
• Couper le courant ou s’assurer que
l’environnement est cl assé non
dangereux avant de débrancher
l'équipement.
• Couper le courant ou s'assurer que
l'environnement est classé non
dangereux avant de débrancher les
connecteurs. Fixer tous les connecteurs
externes reliés à cet équipement à
l'aide de vis, loquets coulissants,
connecteurs filetés ou autres moye ns
fournis avec ce produit.
• La substitution de composants peut
rendre cet équipement inadapté à u ne
utilisation en environnement de Classe
I, Division 2.
• S’assurer que l’environnement est
classé non dangereux avant de changer
les piles.
Publication 1762-IN016D-EN-P - June 2013
Additional Resources
ResourceDescription
MicroLogix 1100 Programmable Controllers User
Manual, publication 1763-UM001
MicroLogix 1200 Programmable Controllers User
Manual, publication 1762-UM001
MicroLogix 1400 Programmable Controllers User
Manual, publication 1766-UM001
Industrial Automation Wiring and Grounding
Guidelines, publication 1770-4.1
.
.
.
.
A more detailed description of how to install and use
your MicroLogix 1100 programmable controller and
expansion I/O system.
A more detailed description of how to install and use
your MicroLogix 1200 programmable controller and
expansion I/O system.
A more detailed description of how to install and use
your MicroLogix 1400 programmable controller and
expansion I/O system.
Information on installing and using the
.
MicroLogix 1100 programmable controller.
Information on installing and using the
.
MicroLogix 1200 programmable controller.
Information on installing and using the
.
MicroLogix 1400 programmable controller.
More information on proper wiring and grounding
techniques.
Analog Output Module 5
If you would like a manual, you can:
• download a free electronic version from the Internet:
http://literature.rockwellautomation.com
• purchase a printed manual by contacting your local Allen-Bradley distributor or
Rockwell Automation representative
Publication 1762-IN016D-EN-P - June 2013
6 Analog Output Module
ATTENTION
ATTENTION
Debris strip
45155
Overview
1762 output module is suitable for use in an industrial environment when installed in
accordance with these instructions. Specifically, this equipment is intended for use in clean, dry
environments (Pollution degree 2
(3)
(IEC 60664-1)
.
Install your module using these installation instructions.
1762 Output Module
(1)
) and to circuits not exceeding Over Voltage Category II
(2)
(1)
(2)
(3)
Publication 1762-IN016D-EN-P - June 2013
Do not remove the protective debris strip until after the module and all other
equipment in the panel near the module are mounted and wiring is complete.
Once wiring is complete, remove protective debris strip. Failure to remove strip
before operating can cause overheating.
Electrostatic discharge can damage semiconductor devices inside the module.
Do not touch the connector pins or other sensitive areas.
Pollution Degree 2 is an environment where, normally, only non-conductive pollution occurs except that occasionally a
temporary conductivity caused by condensation shall be expected.
Over Voltage Category II is the load level section of the electrical distribution system. At this level transient voltages are
controlled and do not exceed the impulse voltage capability of the product’s insulation.
Pollution Degree 2 and Over Voltage Category II are International Electrotechnical Commission (IEC) designations.
Analog Output Module 7
ATTENTION
Left side view
Front view
This equipment is sensitive to electrostatic discharge (ESD).
Follow ESD prevention guidelines when handling this equipment.
45180
1a
1b
3
4
2
45156
Module Description
1a
9
3
4
8
5
DescriptionDescription
1a upper panel mounting tab5pull loop
1b lower panel mounting tab6module door with terminal identification label
2power diagnostic LED7bus connector cover
3flat ribbon cable with bus connector
(female)
4DIN rail latch9terminal block
8bus connector
with male pins
6
7
To comply with UL restrictions, this equipment must be powered from a source
compliant with Class 2 or Limited Voltage/Current.
Publication 1762-IN016D-EN-P - June 2013
8 Analog Output Module
ATTENTION
45158
Measurements do not include mounting feet or DIN rail latches.
90 mm
(3.5 in.)
87 mm
(3.43 in.)
40.4 mm (1.59 in.)
Mount the Module
General Considerations
Most applications require installation in an industrial enclosure to reduce the effects of electrical
interference and environmental exposure. Locate your controller as far as possible from power
lines, load lines, and other sources of electrical noise such as hard-contact switches, relays, and
AC motor drives. For more information on proper grounding guidelines, see the Industrial
Automation Wiring and Grounding Guidelines, publication 1770-4.1
This product is intended to be mounted to a well-grounded mounting surface
such as a metal panel. Additional grounding connections from the power
supply's mounting tabs or DIN rail (if used) are not required unless the mounting
surface cannot be grounded. Refer to Industrial Automation Wiring and
Grounding Guidelines, Allen-Bradley publication 1770-4.1
information.
Mounting Dimensions
.
, for additional
Publication 1762-IN016D-EN-P - June 2013
Analog Output Module 9
TIP
Top
Bottom
Side
44913
Side
45159
End anchor
End anchor
Module Spacing
Maintain spacing from objects such as enclosure walls, wireways and adjacent equipment. Allow
50.8 mm (2 in.) of space on all sides for adequate ventilation, as shown:
MicroLogix
1200
1762 I/O
1762 I/O
1762 I/O
DIN Rail Mounting
The module can be mounted using the following DIN rails: 35 x 7.5 mm (EN 50 022 - 35 x 7.5)
or 35 x 15 mm (EN 50 022 - 35 x 15).
Before mounting the module on a DIN rail, close the DIN rail latch. Press the DIN rail
mounting area of the module against the DIN rail. The latch will momentarily open and lock
into place.
Use DIN rail end anchors (Allen-Bradley part number 1492-EA35 or 1492-EAH35) for
vibration or shock environments.
For environments with greater vibration and shock concerns, use the panel
mounting method described below, instead of DIN rail mounting.
Publication 1762-IN016D-EN-P - June 2013
10 Analog Output Module
TIP
44914
For more than 2 I/O modules: measure (number of modules - 1) x 40 mm (1.59 in.)
NOTE: All dimensions are in mm (in.). Hole spacing tolerance: ±0.4 mm (0.016 in.).
MicroLogix 1200
Controller
MicroLogix 1200
Expansion I/O
MicroLogix 1200
Expansion I/O
MicroLogix 1200
Expansion I/O
45160
Bus connector covers
1762 expansion
bus connector
cover
Panel Mounting
Use the dimensional template shown below to mount the module. The preferred mounting
method is to use two M4 (#8) panhead screws per module. M3.5 (#6) panhead screws may also
be used, but a washer may be needed to ensure a good mechanical contact. Mounting screws are
required on every module.
40.4
(1.59
40.4
(1.59)
100
(3.94)
90
(3.54)
14.5
(0.57)
System Assembly
The expansion I/O module is attached to the controller or another I/O module by means of a
flat ribbon cable after mounting as shown below.
)
Use the pull loop on the connector to disconnect modules. Do not pull on the
Publication 1762-IN016D-EN-P - June 2013
ribbon cable.
Analog Output Module 11
WARNING
ATTENTION
Field Wiring Connections
Grounding the Module
In solid-state control systems, grounding and wire routing helps limit the effects of noise due to
electromagnetic interference (EMI). Run the ground connection from the ground screw of the
controller to the ground bus prior to connecting any devices. Use AWG #14 wire. For
AC-powered controllers, this connection must be made for safety purposes.
You must also provide an acceptable grounding path for each device in your application. For
more information on proper grounding guidelines, refer to the Industrial Automation Wiring
and Grounding Guidelines, publication 1770-4.1
EXPLOSION HAZARD
• In Class I, Division 2 applications, the bus connector must be fully seated and
the bus connector cover must be snapped in place.
• In Class I, Division 2 applications, all modules must be mounted in direct
contact with each other as shown on page 10. If DIN rail mounting is used, an
end anchor must be installed ahead of the controller and after the last
1762 I/O module.
.
Output Type Selection
The output type selection, current or voltage, is made by wiring the appropriate terminals, Iout
or Vout, and by the input type/range selection bits in the Configuration Data File (see page 16).
To comply with the CE Low Voltage Directive (LVD), all connected I/O must be
powered from a source compliant with the Safety Extra Low Voltage (SELV) or
Protected Extra Low Voltage (PELV).
Publication 1762-IN016D-EN-P - June 2013
12 Analog Output Module
TIP
V out 3
V out 2
V out 1
V out 0
I out 3
I out 2
I out 1
I out 0
COM
COM
Commons connected
internally.
I out 0
I out 1
V out 2
V out 3
V out 0
V out 1
COM
I out 3
I out 2
COM
Current Load
Voltage Load
Output Wiring
Basic wiring of input devices to the 1762-OF4 is shown below.
Terminal Block Layout
Differential Sensor Transmitter Types
Grounding the cable shield at the module end only usually provides sufficient
noise immunity. However, for best cable shield performance, earth ground the
shield at both ends, using a 0.01 µF capacitor at one end to block AC power
ground currents, if necessary.
Ground the Module
This product is intended to be mounted to a well-grounded mounting surface such as a metal
panel. Additional grounding connections from the module’s mounting tabs or DIN rail (if used)
are not required unless the mounting surface cannot be grounded. Refer to Industrial
Automation Wiring and Grounding Guidelines, Allen-Bradley publication 1770-4.1
additional information.
Publication 1762-IN016D-EN-P - June 2013
, for
Analog Output Module 13
ATTENTION
TIP
45161
Wiring the Finger-Safe Terminal Block
Be careful when stripping wires. Wire fragments that fall into a module could
cause damage when power is applied. Once wiring is complete, ensure the
module is free of all metal fragments.
When wiring the terminal block, keep the finger-safe cover in place.
1. Route the wire under the terminal pressure plate. You can use the stripped end of the
wire or a spade lug. The terminals will accept a 6.35 mm (0.25 in.) spade lug.
Wire Size and Terminal Screw Torque
Each terminal accepts up to two wires with the following restrictions:
Wire TypeWire SizeTerminal Screw Torque
SolidCu-90 °C (194 °F)#14…22 AWG0.904 Nm (8 lb-in.)
StrandedCu-90 °C (194 °F)#16…22 AWG0.904 Nm (8 lb-in.)
2. Tighten the terminal screw making sure the pressure plate secures the wire.
Recommended torque when tightening terminal screws is 0.904 Nm (8 lb-in.).
3. After wiring is complete, remove the debris shield.
If you need to remove the finger-safe cover, insert a screw driver into one of the
square wiring holes and gently pry the cover off. If you wire the terminal block with
the finger-safe cover removed, you will not be able to put it back on the terminal
block because the wires will be in the way.
Publication 1762-IN016D-EN-P - June 2013
14 Analog Output Module
O0:x.0/0
Slot number
(1)
Output Data file (0)
Output
Slot delimiter
Word delimiter
Bit delimiter
Bit (0...15)
Word
(1)
I/O located on the controller (embedded I/O) is slot 0. I/O added to the controller (expansion I/O) begins with slot 1.
Labeling the Terminals
A write-on label is provided with the module. Mark the identification of each terminal with
permanent ink, and slide the label back into the door.
1762 Expansion I/O Addressing
The addressing scheme for 1762 Expansion I/O is represented in the following figure.
Input Data File
For each module, slot x, words 0 and 1 contain the analog output module status data for use in
the control program.
• SOx = General status bits for output channels 0…3. This bit is set when an error (over- or
under-range) exists for that channel, or there is a general module hardware error.
• OOx = Over-range flag bits for output channels 0…3. These bits indicate an input signal
above the user range and can be used in the control program for error detection. The
module continues to convert analog data to the maximum full range value while this bit
is set (1). The bit is reset (0) when the error clears.
Publication 1762-IN016D-EN-P - June 2013
Analog Output Module 15
• UOx = Under-range flag bits for output channels 0…3. These bits indicate an input
signal below the user range. They can be used in the control program for error detection.
The module continues to convert analog data to the minimum full range value while this
bit is set (1). The bit is reset (0) when the error clears.
Output Data File
For each module, slot x, words 0…3 contain the channel output data.
Raw/Proportional Format
Bit Position
1514131211109876543210
Word
00Channel 0 Data 0…32,760000
10Channel 1 Data 0…32,760000
20Channel 2 Data 0…32,760000
30Channel 3 Data 0…32,760000
Words 0…3 contain the analog output data for channels 0…3, respectively. The module ignores
the “don’t care” bits (0…2), but checks the sign bit (15). If bit 15 equals 1, the module sets the
output value to 0V or 0 mA.
Scaled-for-PID Format
Bit Position
1514131211109876543210
Word
000Channel 0 Data 0…16,38000
100Channel 1 Data 0…16,38000
200Channel 2 Data 0…16,38000
300Channel 3 Data 0…16,38000
Words 0…3 contain the analog output data for channels 0…3, respectively. The module ignores
the “don’t care” bits (0 and 1), but checks the sign bit (15), and bit 14. If bit 15 equals 1, the
module sets the output value to 0V or 0 mA. If bit 15 equals zero and bit 14 equals 1, the module
sets the output value to 10.5V DC or 21 mA.
Publication 1762-IN016D-EN-P - June 2013
16 Analog Output Module
Configuration Data File
The configuration of the format for analog outputs is made at going to run (GTR). Changes
made to the configuration file while in run mode have no effect on the outputs.
The configuration table for analog outputs is shown in the Configuration Data File table.
Configuration Data File
Bit Position
1514131211109876543210
Word
0
1Data Format
2Data Format
3Data Format
4reserved
5reserved
6reserved
7reserved
Data Format
Output Channel 0
Output Channel 1
Output Channel 2
Output Channel 3
reserved
Type/Range Select
Output Channel 0
Type/Range Select
Output Channel 1
Type/Range Select
Output Channel 2
Type/Range Select
Output Channel 3
reserved
reserved
reserved
reserved
Bit 15 and Bits 7…0 - Reserved
These bits are reserved and are not checked by the module.
Data Format (Bits 14…12)
These bits indicate the format of the data as shown in the following table. Other combinations of
these bits are not supported and result in an error.
Bit SettingsData Format
141312
000Raw/Proportional
010Scaled for PID
otherNot Supported
Publication 1762-IN016D-EN-P - June 2013
Analog Output Module 17
Type/Range Select (Bits 11…8)
These bits indicate the type and range as in the following table. Other combinations of these bits
are not supported and result in an error.
Bit SettingsData Format
111098
0000Voltage Mode 0…10V DC
0011Current Mode 4…20 mA
otherNot Supported
Configuration via RSLogix 500
The module can be configured using RSLogix 500 programming software, as shown below.
Publication 1762-IN016D-EN-P - June 2013
18 Analog Output Module
Specifications
Output
AttributeValue
Number of outputs4 single-ended (unipolar)
D/A converter typeR-2R Ladder Voltage Switching
Module update time2.5 ms
Resistive load on current output0…500 Ω (includes wire resistance)
Load range on voltage output> 1KΩ
Reactive load, current output< 0.1 mH
Reactive load, voltage output< 1 μF
Typical overall accuracy
Output ripple
range 0…500 Hz
(referred to output range)
Non-linearity (in percent full scale)< ±0.59%
Open and short-circuit protectionContinuous
Output protection±32 mA
(1)
Includes offset, gain, non-linearity and repeatability error terms.
(1)
±1.17% full scale @ -20…65 °C (-4…149 °F)
±0.5% full scale @ 25 °C (77 °F)
< ±0.1%
Publication 1762-IN016D-EN-P - June 2013
Analog Output Module 19
General
AttributeValue
Dimensions, HxWxD90 x 40.4 x 87 mm
Approximate shipping weight
(with carton)
Bus current draw, max40 mA @ 5V DC
Analog normal operating rangeVoltage: 0…10V DC
(1)
Full scale
analog ranges
Resolution12 bits (unipolar)
Repeatability
(2)
Output group to system isolation
Module power LEDOn: indicates power is applied.
Recommended cableBelden 8761 (shielded)
Heat Dissipation2.8 W
Wiring category
(3)
Pilot duty ratingNot rated
Enclosure type ratingIP20
North American temp codeT3C
Vendor ID code1
Product type code10
Product code66
(1)
The over- or under-range flag comes on when the normal operating range (over/under) is exceeded. The module continues
to convert the analog output up to the maximum full scale range.
(2)
Repeatability is the ability of the output module to reproduce output reading when the same controller value is applied to it
consecutively, under the same conditions and in the same direction.
(3)
Use this Conductor Category information for planning conductor routing. Refer to Industrial Automation Wiring and
Grounding Guidelines, publication 1770-4.1
(4)
Rated working voltage is the maximum continuous voltage that can be applied at the terminals with respect to earth
ground.
(3.54 x 1.59 x 3.43 in.)
235 g (8.28 oz)
165 mA @ 24V DC
Current: 4…20 mA
Voltage: 0…10.5V DC
Current: 0…21 mA
±0.12%
30V AC/30V DC rated working voltage
(4)
(IEC Class 2 reinforced insulation)
type test: 500V AC or 707V DC for 1 minute
KCKorean Registration of Broadcasting and Communications Equipment, compliant
(1)
See the Product Certification link at http://www.rockwellautomation.com/products/certification for Declaration of
Conformity, Certificates, and other certification details.
Value
(1)
E322657.
UL Listed for Class I, Division 2 Group A,B,C,D Hazardous Locations, certified for
U.S. and Canada. See UL File E334470.
EN 61326-1; Meas./Control/Lab., Industrial Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EN 61131-2; Programmable Controllers (Clause 8, Zone A & B)
AS/NZS CISPR 11; Industrial Emissions
with:
Article 58-2 of Radio Waves Act, Clause 3
Publication 1762-IN016D-EN-P - June 2013
22 Analog Output Module
Notes:
Publication 1762-IN016D-EN-P - June 2013
Notes:
Analog Output Module 23
Publication 1762-IN016D-EN-P - June 2013
Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/
technical and application notes, sample code and links to software service packs, and a MySupport feature that
you can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration and troubleshooting, we offer
TechConnect support programs. For more information, contact your local distributor or Rockwell Automation
representative, or visit http://www.rockwellautomation.com/support/
, you can find technical manuals, a knowledge base of FAQs,
.
Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information that's
contained in this manual. You can also contact a special Customer Support number for initial help in getting your
product up and running.
United States or
1.440.646.3434
Canada
Outside United
States or
Canada
Use the Worldwide Locator
at
http://www.rockwellautomation.com/support/americas/phone_en.html, or
contact your local Rockwell Automation representative.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these
procedures.
United StatesContact your distributor. You must provide a Customer Support case
number (call the phone number above to obtain one) to your distributor
to complete the return process.
Outside United StatesPlease contact your local Rockwell Automation representative for the
return procedure.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to
improve this document, complete this form, publication RA-DU002
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