Ricoh SP 4510DN User Manual

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For safe and correct use, be sure to read the Safety Information in "Read This First" before using the machine.

For information not in this manual, refer to

the HTML/PDF ﬁles on the supplied

CD-ROM.

Troubleshooting

Loading Paper

Getting Started

User Guide

Manuals for This Machine.................................................................................................................................3

List of Manuals....................................................................................................................................................5

1. Getting Started

Before You Start..................................................................................................................................................7

How to Read the Manuals.............................................................................................................................7

Model-Specific Information...........................................................................................................................8

List of Options.................................................................................................................................................9

Guide to Names and Functions of Components............................................................................................11

Guide to Components.................................................................................................................................11

Guide to the Names and Functions of the Control Panel.........................................................................16

Guide to the Names and Functions of the Control Panel Screen............................................................20

Turning On/Off the Power..............................................................................................................................26

Turing On the Power....................................................................................................................................26

Turning Off the Power..................................................................................................................................26

Saving Energy..............................................................................................................................................27

Displaying the Printer Configuration Screens Using the Control Panel........................................................30

Configuring Printer Settings from the [Menu] key......................................................................................30

Configuring Printer Settings from the [User Tools] key..............................................................................30

Using Web Image Monitor.............................................................................................................................32

Displaying the top page..............................................................................................................................33

2. Loading Paper

Paper Loading Procedure................................................................................................................................37

Paper Size Specifications................................................................................................................................38

Paper Type Specifications...............................................................................................................................41

Paper Precautions.............................................................................................................................................43

Loading Paper into Paper Trays......................................................................................................................45

When Loading Paper Larger than A4 or 81/2 × 11................................................................................48

Loading Paper into the Bypass Tray...............................................................................................................50

Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................52

Loading Envelopes...........................................................................................................................................54

Specifications of Envelopes.........................................................................................................................55

Printing on Envelopes with Windows (PCL 6/PostScript 3).....................................................................57

Printing on Envelopes with Windows (PCL 5e/5c)...................................................................................57

Printing on Envelopes with Mac OS X........................................................................................................58

Paper Settings...................................................................................................................................................60

Specifying a Paper Size..............................................................................................................................60

Specifying a Paper Type.............................................................................................................................61

Configuring Envelope Settings Using the Control Panel...........................................................................62

3. Troubleshooting

When a Panel Tone Beeps..............................................................................................................................65

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................66

Indicators......................................................................................................................................................66

Checking Printer Status and Settings..........................................................................................................66

When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing...................................................67

If USB Connection Fails...................................................................................................................................70

When Messages Are Displayed.....................................................................................................................71

Status Messages..........................................................................................................................................71

Alert Messages (Displayed on the Control Panel)....................................................................................72

Alert Messages (Printed on Error Logs and Reports)................................................................................83

When You Cannot Print...................................................................................................................................98

When the Data In Indicator Does Not Light Up or Flash.......................................................................101

Other Printing Problems.................................................................................................................................102

When You Cannot Print Properly.............................................................................................................102

Paper Misfeeds Occur Frequently...........................................................................................................107

Additional Troubleshooting......................................................................................................................111

The Printed Image is Different from the Image on the Computer...........................................................115

When Printer Is Not Functioning Properly...............................................................................................116

Removing Jammed Paper..............................................................................................................................119

Paper Misfeed Message (A1)..................................................................................................................119

Paper Misfeed Message (A2)..................................................................................................................121

Paper Misfeed Message (B).....................................................................................................................122

Paper Misfeed Message (B) (C)..............................................................................................................125

Paper Misfeed Message (Y1) or (Y2).....................................................................................................130

Paper Misfeed Message (Z1)..................................................................................................................132

Paper Misfeed Message (Z2)..................................................................................................................134

Trademarks.....................................................................................................................................................137

Manuals for This Machine

Read this manual carefully before using this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• The method for viewing the manual depends on the manual.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.

• A Web browser must be installed in order to view the HTML manuals.

User Guide

Summaries are provided below for the operating instructions regarding the basic usage of this machine, frequently used functions, and troubleshooting when an error message appears.

Read This First

Before using the machine, be sure to read the "Safety Information" section of this manual. It describes the regulations and environmental conformance.

Quick Installation Guide

Describes procedures from unpacking the machine to connecting it to a computer.

Operating Instructions

Provides detailed information about the operation of the machine in HTML format. The following are the main topics of the manual:

• Getting Started

• Setting Up the Printer

• Loading Paper

• Printing

• Configuring and Managing the Printer

• Troubleshooting

• Maintenance and Specifications

• VM Card Extended Feature Settings

Security Guide

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see "Before Using This Printer", Security Guide.

Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.

Driver Installation Guide

Explains how to install and configure the drivers.

List of Manuals

Manual Name

User Guide No Yes No

Read This First Yes No No

Quick Installation Guide Yes No No

Operating Instructions No No Yes

Security Guide No Yes No

Driver Installation Guide No Yes No

• Operating Instructions and Driver Installation Guide are available in English, German, French, Italian, Spanish, Dutch, and Russian.

Printed Manual

Provided

PDF Manual

Provided

HTML Manual

Provided

1. Getting Started

This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components.

Before You Start

How to Read the Manuals

Symbols used in the manuals

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys on the machine's display or control panels.

Indicates the key sequence order you should perform using the control panel.

Example:

Select [Host Interface] Press [OK]

(Select [Host Interface], and then press the [OK] key.)

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by the two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see page 8 "Model-Specific Information".

CYN090

1. Getting Started

Disclaimer

Contents of this manual are subject to change without prior notice.

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.

In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

Notes

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.

Some illustrations in this manual might be slightly different from the machine.

About IP addresses

In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

Model-Specific Information

This section explains how to identify the region to which your printer belongs.

There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label.

Before You Start

The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.

(mainly Europe and Asia)

If the label contains the following, your printer is a Region A model:

• CODE XXXX -27

• 220–240 V

(mainly North America)

If the label contains the following, your printer is a Region B model:

• CODE XXXX -17

• 120–127 V

• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.

List of Options

This section provides a list of options for this printer and the names commonly used in this manual.

Option name Description

Paper Feed Unit PB1060 250-sheet paper feed unit

Paper Feed Unit PB1070 500-sheet paper feed unit

Memory Unit Type N1 1.0GB SDRAM module

Hard Disk Drive Option Type P1 Hard disk

IEEE802.11 Interface Unit Type O Wireless LAN interface board

IEEE 1284 Interface Board Type A IEEE 1284 interface board

SD card for NetWare printing Type P1 NetWare card

Browser Unit Type P1 Browser unit

XPS Direct Print Option Type P1 XPS card

VM CARD Type W VM card

1. Getting Started

• The browser unit is available for SP 4520DN only.

2 31

CYN001

Guide to Names and Functions of Components

Guide to Components

• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.

Exterior: Front view

1. Front cover

Open to access the inside of the printer and remove jammed paper.

Open here to replace the print cartridge and the drum unit.

CYN089

1. Getting Started

2. Tray Extension

Pull this fence to prevent paper from falling off.

3. Standard tray

Output is stacked here with the print side down.

4. Control panel

For details, see page 16 "Guide to the Names and Functions of the Control Panel".

• For SP 4520DN

You can adjust the display with your hands. Adjust the angle of it to see clearly.

5. Ventilation holes

Prevent overheating.

6. Memory cover

Remove this cover to install the optional SDRAM module and hard disk.

7. Front cover open button

Push this button to open the front cover.

8. Paper size dial

Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel.

9. Bypass tray

Up to 100 sheets of plain paper can be loaded.

For details about the sizes and types of paper that can be used, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

10. Extender for the bypass tray

Pull this extender out when loading A4 , 81/2 × 11 or larger size paper in the bypass tray.

11. Paper guides

When loading paper in the bypass tray, align the paper guides flush against the paper.

12. Tray 1

Up to 500 sheets of plain paper can be loaded.

CYN003

Guide to Names and Functions of Components

For details about the sizes and types of paper that can be used, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

13. Remaining paper indicator

Indicates the approximate amount of paper remaining in the tray.

14. Main power switch

Use this switch to turn the power on and off.

For details about how to shut down the printer, see page 26 "Turning Off the Power".

15. Bypass tray open lever

Push this lever to open the bypass tray.

Exterior: Rear view

1. Ventilation holes

Prevent overheating.

2. Power connector

Connect the power cord to the printer. Insert the other end into an electrical outlet.

3. Rear cover open lever

Pull this lever to open the rear cover.

4. Rear cover

Open to access the inside of the printer.

Open here to replace the fusing unit or using the envelope lever.

5. Ethernet port

Use a network interface cable to connect the printer to a network.

6. USB port B

Use a USB cable to connect the printer to a computer.

CYN002

1. Getting Started

7. USB port H (Port for use by customer engineer)

Do not use this port.

8. Optional interface board slot

Optional interface boards can be inserted.

Insert an optional wireless LAN interface board or IEEE 1284 interface board.

9. Expansion card slots

Remove the cover to install SD cards.

10. USB port A

Connect external devices such as a card authentication device, etc.

Interior: Front view

1. Print cartridge

Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

• When you set the print cartridge apart from the drum unit, pull down the lever on the right side of the print cartridge, and then pull the print cartridge out.

2. Drum unit

Messages appear on the screen when the drum unit needs to be replaced, or a new drum unit needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

CYN004

CYN088

Guide to Names and Functions of Components

Interior: Rear view

1. Fusing unit

Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

The fusing unit is included in Maintenance Kit.

Guide to functions of the printer's internal options

1. SD memory card options

• VM card

With this card, you can install embedded software applications.

• NetWare card

1. Getting Started

This card is needed when using a NetWare server.

• XPS card

Allows you to print XPS files.

• Browser unit (for SP 4520DN)

Allows you to display Web pages on the screen of the control panel and print them.

To attach this option, "Installing SD Card Options", Operating Instructions.

2. Optional interface units

• Wireless LAN board

Allows you to communicate over a wireless LAN.

• IEEE 1284 interface board

Allows you to connect to an IEEE 1284 cable.

To attach this option, see "Installing the Interface Units", Operating Instructions.

3. SDRAM module

You can add the SDRAM up to 1.0 GB.

To attach this option, see "Installing the SDRAM module", Operating Instructions.

4. Hard disk

Allows you to store documents to be printed.

To attach this option, see "Installing the hard disk", Operating Instructions.

• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Guide to the Names and Functions of the Control Panel

This illustration shows the control panel of the printer.

CYN041

Guide to Names and Functions of Components

1. Display

Displays current printer status and error messages.

Entering energy saver mode turns off the back light. For details about energy saver mode, see page 27 "Saving Energy".

2. Selection keys

Correspond to the function items at the bottom line on the display.

Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.

3. [Switch Functions] key

Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.

4. [Menu] key

Press this key to configure and check the current printer settings.

Press to change the default settings to meet your requirements. See page 30 "Configuring Printer Settings from the [Menu] key".

1. Getting Started

5. [Job Reset] key

Press to cancel the current print job.

6. [Suspend/Resume] key

Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.

To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).

For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.

7. Power indicator

Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. It is unlit when the power is off or while the printer is in energy saver mode.

8. Alert indicator

Lights up or flashes when a printer error occurs.

Steady red: printing is not possible, or is possible but print quality cannot be ensured.

Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.

Follow the instructions that appear on the display.

9. Data in indicator

Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be printed.

10. Light sensor

The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.

11. [Escape] key

Press this key to cancel an operation or return to the previous display.

12. [OK] key

Use this key to confirm settings or setting values, or move to the next menu level.

13. Scroll keys

Press these keys to move the cursor in each direction.

When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor.

6 7

CYN040

Guide to Names and Functions of Components

1. Display panel

Displays function keys, operation status, and messages. See page 20 "Guide to the Names and Functions of the Control Panel Screen".

2. Light Sensor

Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled.

3. [Home] key

Press to display the [Home] screen. For details, see page 22 "Using the [Home] screen".

4. [Suspend] key

Press this key to suspend a print job. The key lights up while the job is suspended.

5. [Check Status] key

Press to check the printer's system status, operational status of each function, and current jobs. You can also display the job history and the printer's maintenance information.

6. Data In indicator

Flashes when the printer is receiving print jobs from a computer. The indicator lights up when there is data to be printed.

7. Check Status indicator

Lights up or flashes when a printer error occurs.

Steady red: Printing is not possible.

Flashing yellow: The printer will soon require maintenance or a replacement consumable such as a print cartridge. Printing is possible, but print quality cannot be ensured.

Follow the instructions that appear on the display.

8. Power indicator

Remains lit while the power is on. It is not lit when the power is off or when the printer is in energy saver mode.

CYN901

1. Getting Started

9. [Energy Saver] key

Press to switch to and from Sleep mode. See page 27 "Saving Energy". When the printer is in Sleep mode, the [Energy Saver] key flashes slowly.

10. [Login/Logout] key

Press to log in or log out.

11. [User Tools] key

Press to change the default settings as needed. See page 30 "Configuring Printer Settings from the [User Tools] key".

12. [Simple Screen] key

Press to switch to the simple screen. See "Switching screen patterns", Operating Instructions.

13. Media slots

Insert an SD card or a USB flash memory device.

14. Media access lamp

Lights up when a memory storage device is inserted in the media slot or is being accessed.

Guide to the Names and Functions of the Control Panel Screen

1. Operational Status or Messages

Displays the printer status and messages.

2. [Option]

Press to display the following items:

• Form Feed

• Error Log

3. [Prt.Jobs]

Press to display print jobs sent from a computer.

[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.

4. [Supplies]

Press to display the information about printer supplies.

Touch the display panel Press the [Home] key

CYN902

Guide to Names and Functions of Components

• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].

1. [Home] screen

Displays function and shortcut icons. For details, see page 22 "Using the [Home] screen".

The [Home] screen is set as the default screen when the printer is turned on. You can change this default setting under Function Priority. See "System Settings", Operating Instructions.

2. [Printer] screen

Displays operation status, messages, and function menus. For details, see page 23 "Using the [Printer] screen".

3. [Supplies Info] screen

Checks the printer status, such as toner and paper levels.

• After finishing a job, the printer waits a specified length of time, then restores its settings to the default values specified under Function Priority. This function is called "System Reset". For the procedure for specifying default settings under Function Priority, see "System Settings", Operating Instructions.

CYN903

1. Getting Started

• To change the length of time that the printer waits before restoring its settings to their default values, use the Printer Auto Reset Timer setting. See "System Settings", Operating Instructions.

Using the [Home] screen

This function is available for SP 4520DN only.

To display the [Home] screen, press the [Home] key.

Each function has its own icon, and these icons are displayed on the [Home] screen.

You can add shortcuts to frequently used embedded software applications to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The embedded software applications can be called easily by pressing the shortcut icons.

• Do not apply strong impact or force to the screen. Doing so will damage the screen. Maximum force allowable is approx. 30 N (approx. 3 kgf). (N = Newton, kgf = Kilogram force. 1 kgf = 9.8 N.)

1. Supply Information icon

Press to display the [Supplies Info] screen to check toner and paper levels.

2. [Printer]

Press to display the [Printer] screen.

3. Shortcut icon area

You can add shortcuts to embedded software applications to the [Home] screen. For details about registering shortcuts, see "Adding icons to the [Home] screen", Operating Instructions.

4. Home screen image

You can display an image such as a corporate logo on the [Home] screen. To change the image, see "Displaying the image on the [Home] screen", Operating Instructions.

Press to switch pages when icons are not displayed on one page.

CYN904

Guide to Names and Functions of Components

• When a software application to be embedded is installed, the function icon for the application is displayed on the [Home] screen.

• You can change the order of the icons. For details, see "Changing the order of icons on the [Home] screen", Operating Instructions.

Using the [Printer] screen

This function is available for SP 4520DN only.

The display panel shows the operation status, messages, and function menus.

The function items displayed serve as selector keys. You can select or specify an item by lightly pressing these keys.

When you select or specify an item on the display panel, it is highlighted such as . Keys appearing as cannot be used.

• Do not apply strong impact or force to the screen. Doing so will damage the screen. Maximum force allowable is approx. 30N (approx. 3 kgf). (N = Newton, kgf = Kilogram force. 1 kgf =

9.8N.)

The [Home] screen is set as the default screen when the printer is turned on.

1. Operational status or messages

2. [Print Jobs]

3. Supply Information

Displays the current printer status, such as "Ready", "Offline", and "Printing...". Information (user ID and document name) about the print job appears in this section.

Press to display print jobs sent from a computer.

You can check the remaining toner and paper. Press to display the [Supplies Info] screen.

CQT201

1. Getting Started

4. [Prt. From Dev.]

Press to display the screen for directly printing files stored on memory storage devices.

5. [Job Reset]

Press to cancel the current print job.

If you press it when Hex Dump is selected, Hex Dump is canceled.

6. [Job Operation]

Press to suspend a job being processed.

7. [Form Feed]

Press to print all the data left in the printer's input buffer.

8. [Other Functns.]

Press to display the error logs and status of spooled jobs.

Using the [Information] screen

This function is available for SP 4520DN only.

To raise environmental awareness, you can configure the printer to show users the amount of paper saved by using the various paper saving functions of the printer.

When user authentication is enabled, the screen is displayed when you log in to the printer. When user authentication is not enabled, the screen is displayed after the printer returns from Sleep mode or after a system reset. The [Information] screen appears when the power is turned on, regardless of the authentication settings.

1. Message

Displays messages from the administrator.

2. Total Print Pages

Displays the total numbers of pages printed in the current and previous count periods.

3. Eco-friendly Indicator

• Paper Reduction:

Guide to Names and Functions of Components

Shows the amount of paper saved by using the duplex and combine printing functions. The value indicates the percentage of paper saved from the total of all the paper used. As the percentage increases, the stack of paper decreases and the flower grows. When the ratio is 76% or more, the flower starts to bloom.

• 2 sided Utilization:

Displays the ratio of 2-sided prints to the total number of prints.

• Combine Utilization:

Displays the ratio of combined prints to the total number of prints.

4. Count periods

Displays the current and previous count periods.

5. [Exit]

Press this to close the [Information] screen and return to operation.

• Depending on the printer settings, the [Information] screen may not be displayed. For details, see Security Guide.

• You can also use Web Image Monitor to check the usage status. For further details, see Web Image Monitor Help.

• Under [Eco-friendly Counter Period/Administrator Message] in [System Settings], you can check "Count Period", "Administrator Message", "Display Information Screen", and "Display Time". Only the administrator can change the settings. For details, see Security Guide.

CYN031

1. Getting Started

Turning On/Off the Power

This section explains how to turn on/off the printer.

Turing On the Power

1. Make sure the power cord is firmly plugged into the wall outlet.

2. Push the main power switch.

The power indicator turns on.

• After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about three minutes.

Turning Off the Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of the printer.

• Before unplugging the power cord plug, turn off the power switch and make sure the power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a malfunction.

CYN031

Turning On/Off the Power

• Do not turn off the power while the printer is in operation.

1. Push the main power switch.

The main power is turned off automatically when the shutdown process is complete.

If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.

Saving Energy

This printer has the following energy saving functions:

Fusing Unit Off Mode

If you do not use the printer for a certain period after an operation, the display will turn off and the printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.

When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.

You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see:

• "System", Operating Instructions. (for SP 4510DN)

• "Timer Settings", Operating Instructions. (for SP 4520DN)

To exit Fusing Unit Off mode, do one of the following:

• Start print jobs

• Display the [Maintenance] screen on the control panel (for SP 4510DN)

• Display the [Maintenance: Print] or [Maintenance: Image] screen on the control panel (for SP 4520DN)

• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control Panel]

• Start print jobs

1. Getting Started

Sleep mode

If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:

• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]

• It is the day and time specified in [Weekly Timer]

When the printer is in Sleep mode, only the [Energy Saver] key and the [Check Status] key are usable. (for SP 4520DN)

The printer can print jobs from computers.

You can change the amount of time that the printer waits before switching to Sleep mode.

For details about setting [Sleep Mode Timer] and [Weekly Timer], see:

• "System", Operating Instructions. (for SP 4510DN)

• "Timer Settings", Operating Instructions. (for SP 4520DN)

To exit Sleep mode, do one of the following:

• Press one of the keys on the control panel (for SP 4510DN)

• Press the [Energy Saver] key or [Check Status] key (for SP 4520DN)

• Start print jobs

ECO Night Sensor

ECO Night Sensor can detect darkness and automatically turn off this product's power.

If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the sensor automatically turns the power off and reduces the power consumption of this product to 1W or less.

The default settings of ECO Night Sensor are enabled.

To change the settings, see:

• "System", Operating Instructions. (for SP 4510DN)

• "Administrator Tools", Operating Instructions. (for SP 4520DN)

• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in an environment where the ambient light level is low (such as in a hallway or a location with motion sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.

• You can configure the printer to automatically turn its power on when it detects an increase in the ambient light level. The printer may also react to daylight and turn its power on. If the printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only].

Turning On/Off the Power

• When the printer is in Sleep mode, the [Energy Saver] key flashes slowly. (for SP 4520DN)

• The energy saving functions will not activate when:

• Communicating with external devices

• The hard disk is active

• A warning message is displayed

• The service call message is displayed

• Paper is jammed

• The printer's covers are opened

• Toner is being replenished

• The printer settings screen is displayed

• Fixed warm-up is in progress

• Data is being processed

• Operations are suspended during printing

• The Data In indicator is on or flashing

• The sample print, locked print, hold print, or stored print screen is displayed

• Accessing the printer using Web Image Monitor

• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.

• If two or more energy saving functions are set, the function for which the predetermined conditions to enter energy saving mode are met takes effect first.

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1. Getting Started

Displaying the Printer Configuration Screens Using the Control Panel

Configuring Printer Settings from the [Menu] key

This function is available for SP 4510DN only. If you are using SP 4520DN, see page 30 "Configuring Printer Settings from the [User Tools] key"

The configuration screens allow you to change or set defaults.

• If Administrator Authentication Management is specified, contact your administrator.

1. Press the [Menu] key.

2. Select the settings you want to change.

Press the [

3. Press the [OK] key.

• Any changes you make with configuration screens remain in effect even if the main power switch is turned off.

• To cancel changes made to settings and return to the initial display, press the [Escape] key.

] or [ ] key to select the next or previous items.

Configuring Printer Settings from the [User Tools] key

This function is available for SP 4520DN only. If you are using SP 4510DN, see page 30 "Configuring Printer Settings from the [Menu] key".

This section explains the setting items available on the [User Tools] screen of the printer.

The configuration screens allow you to change or set the default settings.

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Displaying the Printer Configuration Screens Using the Control Panel

• If Administrator Authentication Management is specified, contact your administrator.

1. Press the [User Tools] key.

2. Select the settings you want to change.

Press [ ] or [ ] to display the next or previous page.

3. Change the settings by following the instructions on the display, and then press [OK].

4. Press the [User Tools] key.

• Any changes you make with the configuration screens remain in effect even if the main power switch is turned off.

• To cancel changes made to the settings and return to the initial display, press the [User Tools] key.

1. Getting Started

Using Web Image Monitor

Using Web Image Monitor, you can check the printer status and change settings.

Available operations

The following operations can be remotely performed using Web Image Monitor from a client computer.

• Displaying printer status or settings

• Checking the print job status or history

• Interrupting currently printing jobs

• Resetting the printer

• Managing the Address Book

• Configuring printer settings

• Configuring network protocol settings

• Configuring security settings

Configuring the printer

To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web Image Monitor become available.

Recommended Web browser

• Windows:

Internet Explorer 6.0 or higher

Firefox 10 and 15 or higher

Google Chrome 19 or higher

• Mac OS:

Safari 3.0 or higher

Firefox 10 and 15 or higher

Google Chrome 19 or higher

Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version.

• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser.

• If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.

• We recommend using Web Image Monitor in the same network.

Using Web Image Monitor

• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.

• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.

• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established. SSL settings must be enabled on this printer. For details, contact your network administrator.

• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.

• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be used.

• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer

6.0 or a later version.

• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter for trusted sites. For details about these settings, see the Internet Explorer Help files.

• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark. Note that the URL you register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.

• If user authentication is activated, you must enter your login user name and password to use Web Image Monitor. For Details, see page 33 "Displaying the top page".

• When you configure settings using Web Image Monitor, do not log in from the control panel. The settings you have configured using Web Image Monitor may become invalid.

Displaying the top page

There are two modes available with Web Image Monitor: guest mode and administrator mode.

Displayed items may differ depending on the printer type.

Guest mode

This mode requires no login to enter.

In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed.

Administrator mode

This mode requires an administrator login to enter.

In the administrator mode, you can configure various printer settings.

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1. Getting Started

• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".

1. Start your Web browser.

2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.

The top page of Web Image Monitor appears.

If the printer's host name has been registered on the DNS or WINS server, you can enter it.

When setting SSL, a protocol for encrypted communication, under the environment in which server authentication is issued, enter "https://(printer's IP address or host name)/".

3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.

The window for entering the login user name and password appears.

4. Enter your login user name and password, and then click [Login].

For details about the login user name and password, contact your administrator.

Depending on the configuration of your Web browser, the login user name and password might be saved. If you do not want to save them, configure your Web browser's settings so that this information is not saved.

1. Menu area

Displays the content of a selected menu item.

2. Header area

Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.

Also displays the link to Help and dialog box for keyword search.

3. Refresh/Help

(Refresh): Click at the upper right in the work area to update the printer information. Click the Web

browser's [Refresh] button to refresh the entire browser screen.

(Help): Use Help to view or download Help file contents.

4. Basic Information area

Displays the basic information of the printer.

5. Work area

Displays the contents of the item selected in the menu area.

Using Web Image Monitor

1. Getting Started

2. Loading Paper

This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays.

Paper Loading Procedure

To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray.

Follow the procedure below to load paper.

1. Check the paper tray available for the size, type, and weight of the paper you want to

use for printing.

For details about available paper trays for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

2. Change the paper size and type settings for the tray you selected.

Use the control panel of the printer or Web Image Monitor to change the paper size and type.

When loading paper into Trays 1 to 3, adjust the paper size dial on the trays.

For details about changing paper settings using the control panel, see page 60 "Paper Settings".

3. Load paper into the tray.

For details about loading paper, see page 45 "Loading Paper into Paper Trays" or page 50 "Loading Paper into the Bypass Tray".

For details about loading envelopes, see page 54 "Loading Envelopes".

2. Loading Paper

Paper Size Specifications

The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body.

The letters in the tables indicate the following:

• A: Select the paper size using the control panel.

• B: Select the paper size using the paper size dial on the tray.

• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.

• : You can print on both sides of paper.

• -: Not supported

Metric sizes

Paper size name Actual size Two-sided Bypass tray Tray 1 Trays 2, 3

A4 210 × 297 mm A B B

A5 148 × 210 mm A C C

A6 105 × 148 mm A B B

B5 182 × 257 mm A C C

B6 128 × 182 mm A C C

B6 128 × 182 mm - A - -

C5 Env 162 × 229 mm - A C -

C6 Env 114 × 162 mm - A C -

DL Env 110 × 220 mm - A C -

16K 195 × 267 mm A C C

While a print job is performed on paper that is loaded vertically, smearing may occur near the edges of the

printed paper. If this happens, set the paper horizontally and print again.

Imperial sizes

Paper size name Actual size Two-sided Bypass tray Tray 1 Trays 2, 3

148 × 210 mm A B B

81/2 × 14 8.5" × 14" A B B

Paper Size Specifications

Paper size name Actual size Two-sided Bypass tray Tray 1 Trays 2, 3

81/2 × 13 8.5" × 13" A C C

81/2 × 11 8.5" × 11" A B B

81/4 × 14 8.25" × 14" A C C

81/4 × 13 8.25" × 13" A C C

8 × 13 8" × 13" A C C

8 × 101/

8" × 10.5" A C C

8 × 10 8" × 10" A C C

71/4 × 101/

7.25" × 10.5" A C C

51/2 × 81/2 *5.5" × 8.5" A B B

51/2 × 81/

41/8 × 91/

37/8 × 71/

While a print job is performed on paper that is loaded vertically, smearing may occur near the edges of the

printed paper. If this happens, set the paper horizontally and print again. Use the bypass tray when printing on paper that is set horizontally.

5.5" × 8.5" - A - -

4.125" × 9.5" - A C -

3.875" × 7.5" - A C -

Custom Size Specifications

You can also load custom size paper by specifying horizontal and vertical sizes.

The following tables show the custom paper sizes that can be loaded in each tray.

Metric sizes

Tray

Horizontal size

(One-sided)

Vertical size (One-sided)

Horizontal size

(Two-sided)

Vertical size (Two-sided)

Bypass tray

Trays 1–3

60.0 to 216.0 mm

127.0 to 900.0mm100.0 to 216.0mm148.0 to 356.0 mm

100.0 to 216.0mm148.0 to 356.0mm100.0 to 216.0mm279.0 to 356.0 mm

2. Loading Paper

Imperial sizes

Tray

Horizontal size

(One-sided)

Vertical size (One-sided)

Horizontal size

(Two-sided)

Vertical size (Two-sided)

Bypass tray 2.37 to 8.50" 5.00 to 35.43" 3.94 to 8.50" 5.83 to 14.01"

Trays 1–3 3.94 to 8.50" 5.83 to 14.01" 3.94 to 8.50" 10.99 to 14.01"

Paper Type Specifications

The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.

The letters in the tables indicate the following:

• A: Supported

• : You can print on both sides of paper.

• -: Not supported

Paper type

Thin Paper 1 A A A

Plain Paper 2 A A A

Plain Paper 2 3 A A A

Middle Thick Paper 4 A A A

Thick Paper 1 5 A A A

Thick Paper 2 6 A A A

Recycled Paper 2 to 4 A A A

Color Paper 2 to 4 - A A A

Special Paper 1 -

Special Paper 2 -

Letterhead Paper 1 to 6 A A A

Preprinted Paper 2 to 4 - A A A

Paper weight

No.

Two-sided Bypass tray Tray 1 Trays 2, 3

A A A

- A A A

Transparency -

Label Paper 3 to 5 - A A A

Envelope 3 to 6 - A A -

- A - -

2. Loading Paper

Paper weight

No. Paper weight

1 52–65 g/m2 (14–18 lb. BOND)

2 66–74 g/m2 (18–20 lb. BOND)

3 75–90 g/m2 (20–24 lb. BOND)

4 91–105 g/m2 (24–28 lb. BOND)

5 106–130 g/m2 (28–35 lb. BOND)

6 131–162 g/m2 (35 lb. BOND–90 lb. INDEX)

It is not necessary to specify the paper weight for this paper type.

• If [Thick Paper 2] is selected, the print speed may change.

Paper Precautions

• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire.

Precautions

• Recommended paper: Paper with calcium carbonate (CaCO3) ratio of 15% or less.

• To prevent multiple sheets from being fed at once, fan the paper before loading it.

• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding

may occur. Remove any remaining paper, stack them with the new sheets of paper, and then fan the entire stack before loading it into the tray.

• Straighten curled or warped paper before loading.

• For details about available paper sizes and types for each paper tray, see page 38 "Paper

Size Specifications" and page 41 "Paper Type Specifications".

• Depending on the environment where the printer is being used, you might at times hear a

rustling noise from paper moving through the printer. This noise does not indicate a malfunction.

Paper Precautions

Unusable Paper

To prevent errors and misfeeds, do not use:

• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed-

edge paper, or window envelopes

• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,

thin paper with little stiffness, and paper with a dusty surface

• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank

sides only.

• Even supported types of paper may cause paper jams or malfunctions if they have been

improperly stored.

• If you print onto rough grain paper, the output image might be blurred.

• Do not load sheets that have already been printed by another printer.

Paper Storage

When storing paper, the following precautions should always be followed:

• Do not store paper where it will be exposed to direct sunlight.

• Avoid storing paper in humid areas (humidity: 70% or less).

• Store on a flat surface.

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2. Loading Paper

• Do not store paper vertically.

• Once opened, store paper in plastic bags.

Print Area

The following shows the recommended print area for paper printed with this printer:

1. Print area

2. Feed direction

3. 4.2 mm (0.2 inches)

4. 4.2 mm (0.2 inches)

• The print area may vary depending on the paper size, printer language, and printer driver

settings.

• Depending on the printer driver settings, you may be able to print outside the recommended

print area. However, the actual output may not come out as desired, or a paper feed problem may occur.

• If [Edge to Edge Print] is enabled, the margins on the left, right, and bottom edges in relation

to the feed direction will become 0 mm. For details, see:

• "Print Settings", Operating Instructions. (for SP 4510DN)

• "Printer Features", Operating Instructions. (for SP 4520DN)

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Loading Paper into Paper Trays

In the following example procedure, paper is loaded into Tray 1.

• When loading paper, take care not to trap or injure your fingers.

• When using the envelope lever, take care not to trap or injure your fingers.

• For details about trays that can be loaded for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

• Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.

• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive stacking can cause paper jams.

• If paper jams occur frequently, flip the paper stack in the tray.

• Do not mix different types of paper in the same paper tray.

• After loading paper, specify the paper size using the control panel or paper size dial, and paper type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the tray.

• When loading label paper, load it one by one.

• The envelope lever is kept down by the factory default. Before printing with paper, except for envelopes, be sure to raise the envelope lever all the way up.

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2. Loading Paper

1. Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed

direction of paper in the paper tray.

2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the

printer.

Place the tray on a flat surface.

3. Squeeze the clip on the side paper guide and slide it to match the paper size.

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CBK254

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Loading Paper into Paper Trays

4. Squeeze the end guide and slide it inward to match the standard size.

5. Fan the paper before loading it in the tray.

6. Load the new paper stack print side down.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

7. Adjust the paper guides to close any gaps.

Do not move paper loaded in the tray more than a few millimeters.

Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.

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CXC607

2. Loading Paper

8. Lift the front side of the tray, and then slide it into the printer carefully until it stops.

To avoid paper jams, make sure the tray is securely inserted.

• When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray. For details, see page 48 "When Loading Paper Larger than A4 or 81/2 × 11".

• Letterhead paper must be loaded in a specific orientation. For details, see page 52 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into Tray 1. Envelopes must be loaded in a specific orientation. For details, see page 54 "Loading Envelopes".

When Loading Paper Larger than A4 or 81/2 × 11

When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray.

1. Pull the tray out of the printer.

For details, see Steps 1 and 2 on page 45 "Loading Paper into Paper Trays".

2. Slide the catches inwards to unlock the tray, and then slide the tray until it stops.

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Loading Paper into Paper Trays

3. Return the catches to the positions where they lock.

• When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

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2. Loading Paper

Loading Paper into the Bypass Tray

• For details about trays that can be loaded for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.

• Do not mix different types of paper.

• After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• When loading label paper, load it one by one.

1. While pressing and holding the bypass tray open lever in the upper center of the bypass

tray, pull the tray open.

Pull the extender out when loading paper larger than A4 or 81/2 × 11 .

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Loading Paper into the Bypass Tray

2. Slide both sides of the paper guide outward, and then load paper print side up until it

stops.

3. Adjust both sides of the paper guide to match the paper width.

• When using the bypass tray, it is recommended that you set the paper direction to .

• Letterhead paper must be loaded in a specific orientation. For details, see page 52 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation. For details, see page 54 "Loading Envelopes".

2. Loading Paper

Loading Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed.

Settings using the control panel

Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see:

• "Machine Modes", Operating Instructions. (for SP 4510DN)

• "System", Operating Instructions. (for SP 4520DN)

Paper orientation

The meanings of the icons are as follows:

Icon Meaning

Place or load paper printed side face up.

Place or load paper printed side face down.

Print side Trays 1–3 Bypass tray

One-sided

Two-sided

Loading Orientation-Fixed Paper or Two-Sided Paper

• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings.

• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.

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2. Loading Paper

Loading Envelopes

This section explains various details about and recommendations concerning envelopes.

• The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur.

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

• When using the envelope lever, take care not to trap or injure your fingers.

Before loading envelopes, be sure to lower the envelope lever.

1. Open the rear cover.

2. Lower the envelope lever all the way down.

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Loading Envelopes

3. Close the rear cover.

• Be sure to raise the envelope lever after printing on envelopes.

• If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees.

Specifications of Envelopes

• Do not use window envelopes.

• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".

• Misfeeds might occur depending on the length and shape of the flaps.

• Before loading envelopes, press down on them to remove any air from inside, flattening out all four edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by running a pencil or ruler across them.

The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.

2. Loading Paper

Orientation Paper tray 1 Bypass tray

Envelopes

• Flaps: closed

• Bottom side of envelopes: toward the right of the printer

• Side to be printed: face

• Flaps: closed

• Bottom side of envelopes: toward the right of the printer

• Side to be printed: face up

down

When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details, see page 62 "Configuring Envelope Settings Using the Control Panel".

Recommended envelopes

For details about recommended envelopes, contact your local dealer.

The size of envelopes that you can load depends on the tray in which you load them. For details, see page 38 "Paper Size Specifications".

• Load only one size and type of envelope at a time.

• The duplex function cannot be used with envelopes.

• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading.

• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print margin to at least 15 mm (0.6 inches) each.

• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check the print quality.

• When printing onto envelopes, the print speed is slower than usual.

• Flatten out prints if they are creased or curled.

• Check that the envelopes are not damp.

• High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.

Loading Envelopes

• Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes.

• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Click the [Detailed Settings] tab.

3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:

• Document Size:

Select the envelope size.

4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:

• Input Tray:

Select the paper tray where the envelopes are loaded.

• Paper Type:

Select [Envelope].

Change any other print settings as necessary. For details, see the printer driver's Help.

5. Click [OK].

6. Start printing from the application's [Print] dialog box.

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 62 "Configuring Envelope Settings Using the Control Panel".

• Envelopes must be loaded in a specific orientation. For details, see page 55 "Specifications of Envelopes".

Printing on Envelopes with Windows (PCL 5e/5c)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Loading Paper

2. Click the [Paper] tab, and then configure the following settings:

• Input Tray:

Select the paper tray where the envelopes are loaded.

• Document Size:

Select the envelope size.

• Type:

Select [Envelope].

Change any other print settings as necessary. For details, see the printer driver's Help.

3. Click [OK].

4. Start printing from the application's [Print] dialog box.

• Envelopes must be loaded in a specific orientation. For details, see page 55 "Specifications of Envelopes".

Printing on Envelopes with Mac OS X

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Configure the following settings:

• Two-Sided:

Clear the check box.

• Paper Size:

Select the envelope size.

• Orientation:

Select the orientation of the envelope.

3. Select [Paper Feed] in the pop-up menu.

4. Select the paper tray where the envelopes are loaded.

5. Select [Printer Features] in the pop-up menu.

Loading Envelopes

6. Switch the "Feature Sets:" menu to configure the following settings:

• Paper Type:

Select [Envelope].

7. Change any other print settings as necessary.

8. Start printing from the application's [Print] dialog box.

• Envelopes must be loaded in a specific orientation. For details, see page 55 "Specifications of Envelopes".

2. Loading Paper

Paper Settings

This section explains how to specify paper size and type using the control panel.

• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see:

• "Machine Modes", Operating Instructions. (for SP 4510DN)

• "System", Operating Instructions. (for SP 4520DN)

Specifying a Paper Size

• To use the paper size and feed direction other than those indicated on the paper size dial, set the dial to " ", and set the paper size using the control panel.

• To use custom size paper, be sure to specify the paper size using the control panel and the printer driver.

• The printer cannot print on custom size paper if the application does not support custom size paper.

Specifying Standard Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select the size of the paper set in the specified tray Press [OK]

1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.

[System Settings] [Tray Paper Settings]

2. Specify the paper size and feed direction.

[Tray Paper Size: (tray name)] Select the paper size and feed direction [OK]

Press [OK]

• For details about the available paper size, see page 38 "Paper Size Specifications".

Specifying Custom Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select [Custom Size] Press [OK]

4. Enter the horizontal value Press [OK]

5. Enter the vertical value Press [OK]

1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.

Paper Settings

[System Settings] [Tray Paper Settings]

2. Specify the paper size and feed direction.

[Tray Paper Size: (tray name)] [Custom Size] [Vertical] Enter the vertical dimension of the paper [OK] [Horizontal] Enter the horizontal dimension of the paper [OK]

3. Press [OK] twice.

• For details about the available paper size, see page 38 "Paper Size Specifications".

Specifying a Paper Type

You can improve printer performance by selecting the optimum paper type for the tray.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Type: (tray name)] Press [OK]

3. Select the type of the paper set in the specified tray. Press [OK]

2. Loading Paper

4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper],

[Envelope], or [Preprinted Paper] for the paper type, press [Escape]

5. Select [Maintenance] Press [OK]

6. Select [General Settings] Press [OK]

7. Select the paper thickness setting for the specified paper type Press [OK]

8. Select the tray where the specified type of paper is loaded Press [OK]

If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.

9. Select the paper thickness Press [OK]

1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.

[System Settings] [Tray Paper Settings]

2. Press [Paper Type: (tray name)], and then specify the paper type and thickness.

• [Paper Type]

Select the paper type [OK]

• [Paper Thickness]

Select the paper thickness [OK]

• For details about the available paper type, see page 41 "Paper Type Specifications".

Configuring Envelope Settings Using the Control Panel

When printing on envelopes, load envelopes in Tray 1 or bypass tray, and then follow the procedure below to specify envelope type and thickness.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select the envelope type Press [OK]

4. Select [Paper Type: (tray name)] Press [OK]

5. Select [Envelope] Press [OK]

Paper Settings

6. Press [Escape]

7. Select [Maintenance] Press [OK]

8. Select [General Settings] Press [OK]

9. Select [Envelope Setting] Press [OK]

10. Select the source tray for which you want to change the paper thickness Press [OK]

11. Select the paper thickness Press [OK]

1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.

[System Settings] [Tray Paper Settings]

2. Press [Tray Paper Size: (tray name)], and then specify the paper size.

Select the envelope size [OK]

3. Press [Paper Type: (tray name)], and then specify the paper type and thickness.

• [Paper Type]

[Envelope] [OK]

• [Paper Thickness]

[Plain Paper 2] or [Thick Paper 2] [OK]

• For details about how to load envelopes, see page 54 "Loading Envelopes".

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see page 57 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 57 "Printing on Envelopes with Windows (PCL 5e/5c)", or page 58 "Printing on Envelopes with Mac OS X".

2. Loading Paper

3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

Two long beeps Printer has warmed up. When the power is turned on or the

Five long beeps repeated four times.

Five short beeps repeated five times.

• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might continue, even after normal status has resumed.

Soft alert An error message appears on the

Strong alert The printer requires user attention

A control panel key was pressed.

printer exits Sleep mode, the printer has fully warmed up and is ready for use.

control panel if there is no tray for the selected paper size or the tray is empty.

because paper has jammed, the toner needs replenishing, or other problems have occurred.

• You can enable or disable beep alerts. For details, see:

• "General Settings", Operating Instructions. (for SP 4510DN)

• "General Features", Operating Instructions. (for SP 4520DN)

3. Troubleshooting

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

For details about removing jammed paper, see page 119 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

For details about loading paper, see page 37 "Loading Paper".

: Add Toner indicator Appears when toner runs out.

For details about adding toner, see "Replacing the Print Cartridge", Operating Instructions.

: Service Call indicator Appears when the printer is malfunctioning or requires

maintenance.

: Cover Open indicator Appears when one or more covers of the printer are open.

Checking Printer Status and Settings

This function is available for SP 4520DN only.

Maintnc. Info

You can check the following items under [Maintnc. Info]:

• Remaining Toner

Displays the amount of remaining toner.

• Paper Tray

Displays the paper type and size loaded into the paper tray.

• Output Tray Full

Displays whether the output tray is overloaded.

• Paper Misfeed

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Displays the state of and solutions for paper misfeeds.

• Cover Open

Indicates whether one or more covers of the printer are open.

Data Storage

You can check the following items under [Data Storage]:

• HDD Remaining Mem.

Displays the amount of available hard disk memory.

• HDD File(s)

Displays the total number of jobs stored on the hard disk.

• Print Job(s)

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print Job(s):", and "Sample Print Job(s):".

Machine Adres Info

You can check the following items under [Machine Adres Info]:

• Machine IPv4 Address

Displays the printer's IPv4 address.

• Machine IPv6 Address

Displays the printer's IPv6 address.

1. Press the [Check Status] key, and then check the contents.

[Maintnc/MacInfo] tab Each key Check the contents [Exit]

• [Paper Misfeed], [Output Tray Full], and [Cover Open] appear on [Maintnc. Info] only when these errors occur.

• Depending on the security settings, [Machine Adres Info] might not be displayed.

• For details about how to locate and remove misfeeds, see page 119 "Removing Jammed Paper".

When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing

This function is available for SP 4520DN only.

If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of the printer in the [Check Status] screen.

[Check Status] screen

CQT666

3. Troubleshooting

1. [Mac/ApliStat] tab

Indicates the status of the printer.

2. Status icons

The icons that can be displayed are described below:

: The printer function is performing a job.

: An error has occurred on the printer.

: An error has occurred in the printer function being used, or the printer function cannot be used because an

error has occurred on the printer.

3. Messages

Displays a message that indicates the status of the printer. This icon may also appear if the toner is running low.

4. [Check]

If an error occurs, press [Check] to view details.

Pressing [Check] displays an error message or the printer screen. Check the error message displayed on the printer screen and take the appropriate action. For details about error messages and their solutions, see page 71 "When Messages Are Displayed".

The following table describes problems that cause the indicator to light:

Problem Cause Solution

Documents and reports do not print out.

An error has occurred.

The paper output tray is full.

There is no paper left.

A function that has the status "Error Occurred" in the [Check Status] screen is defective.

Remove the prints from the tray.

Load paper. For details about loading paper, see page 37 "Loading Paper".

Press [Check], and then check the displayed message and take appropriate action. For details about error messages and their solutions, see page 71 "When Messages Are Displayed".

Problem Cause Solution

The printer is unable to connect to the network.

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

• Press [Check], and then check the displayed message and take appropriate action. For details about error messages and their solutions, see page 71 "When Messages Are Displayed".

• Check that the printer is correctly connected to the network and that

A network error has occurred.

the printer is correctly set. For details about how to connect the network, see "Interface Settings", Operating Instructions.

• For details about connecting to the network, contact your administrator.

• If the indicator is still lit even after trying to solve the problem as described here, contact your service representative.

3. Troubleshooting

If USB Connection Fails

Problem Causes Solutions

The printer is not automatically recognized.

Windows has already configured the USB settings.

The USB cable is not connected properly.

Check whether or not the computer has identified the printer as an unsupported device.

Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions.

Status Messages

Message Status

"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the

normal mode.

"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.

Turn off the printer after printing, and then turn it on again.

"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to

resume the jobs.

"Offline" The printer is offline and cannot print.

"Please wait..." This message may appear for a few seconds. It means the printer is

initializing, replenishing toner, or performing maintenance operations. Wait a while.

"Printing..." The printer is printing. Wait a while.

"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]

key.

"Ready" This is the default ready message. The printer is ready for use. No

action is required.

"Resetting Job" The printer is resetting the print job. Wait a while.

"Setting change..." The printer is applying the changes made to its settings. Wait a while.

"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and

then turn it on again.

"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.

3. Troubleshooting

Message Status

"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.

Press [Job Reset] to cancel Hex Dump mode.

"Job suspended." Printing was temporarily suspended because [Job Operation] or the

[Suspended] key was pressed.

"Loading Toner..." The printer is loading the toner. Wait a while.

"Offline" The printer is offline.

"Please wait." This message might appear for a second or two while the printer is

preparing, performing initial adjustments, or adding toner. Wait a while.

"Printing..." The printer is printing. Wait a while.

"Ready" This is the default ready message. The printer is ready for use. No

action is required.

"Resetting job..." The printer is resetting the print job. Wait until "Ready" appears on the

display panel.

"Setting change..." The printer is changing settings. You cannot use the control panel while

this message is displayed. Wait a while.

"Suspended job exists." Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor for Client, or via the Web Image Monitor. To resume printing via Web Image Monitor, ask your system administrator first.

"Updating certif..." The @Remote certificate is being updated. Wait a while.

"Waitg. for prt.data" The printer is waiting for the next data to print. Wait a while.

Alert Messages (Displayed on the Control Panel)

Message Cause Solution

" (A1) Open Front Cover and remove the paper."

Open the front cover and remove the jammed paper from the paper feed path.

For details, see page 119 "Removing Jammed Paper".

When Messages Are Displayed

Message Cause Solution

" (A2) Remove misfeed in Trays. Opn & cls Frt. Cov."

" (B) Open Front Cover and remove the paper."

" (B) (C) Open Front/Rear Cover and remove misfeed."

" (Y1) Remove misfeed in Tray 2. Opn & cls Frt. Cov."

" (Y2) Remove misfeed in Tray 3. Opn & cls Frt. Cov."

Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it.

Open the front cover and remove the jammed paper from the internal paper feed path.

Open the front cover and remove any jammed paper from the internal paper feed path.

Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it.

Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it.

For details, see page 119 "Removing Jammed Paper".

" (Z1) Open Rear Cover and remove misfeed"

Open the rear cover and remove the jammed paper from the paper duplex unit.

" (Z2) Opn Tray1/R.Cov & remove ppr. Opn & cls F.Cov"

Open Tray 1 and the rear cover, and then remove the jammed paper. To reset the error, open the front cover and then close it.

" Toner is almost empty." The print cartridge is almost

empty.

" Add toner. Replace Toner Cartridge."

The toner has run out. Replace the print cartridge.

For details, see page 119 "Removing Jammed Paper".

For details, see "Replacing the Print Cartridge", Operating Instructions.

3. Troubleshooting

Message Cause Solution

"@Remote Cert. update failed" Updating the @Remote

certificate failed.

"Cannot connect=>Comm.Serv. Check proxy user/password."

"Cannot connect with DHCP server. (101/201)"

The proxy user name or password is incorrect.

An IP address cannot be obtained from the DHCP server.

"Cannot connect with NetWare print server. (107/207)"

No connection with the NetWare print server is available.

"Cannot connect with NetWare server.(106/206)"

No connection with the NetWare print server is available.

"Cannot print." The printer cannot print the

sent data.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Check the proxy server settings, and then change the user name and/or password if they are incorrect.

Contact your network administrator.

Check that the file you want to print is a supported file type.

"Change (Tray name) to the following settings:"

The size of the paper in the tray does not match the paper size specified in the printer driver.

"Check network settings.(103/203)" The IP address setting is

incorrect.

"Classification Code Error" A classification code is not

specified for the print job.

Check the misfeeds and ask your network administrator for help.

Select a tray containing paper that is the same size as the specified paper size.

Check the IP address, subnet mask, and gateway address.

Enter a classification code using the printer properties and print the document again.

When Messages Are Displayed

Message Cause Solution

"Connect failed:WirelessCard Turn power off, check card."

The printer cannot detect the wireless LAN interface board.

"Cover Open. Please close the

A cover of the printer is open. Close the cover as indicated

indicated cover."

"Duplex mode is in off position for (tray name)"

The duplex mode for the indicated tray is not available.

"Ethernet Board Error" An error on the Ethernet is

detected.

"Exceeded max. No. of files." While printing a Sample

Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.

Check that the board is supported or installed correctly.

on the control panel.

You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Delete unneeded files stored in the printer.

"Exceeded max. No. of pages." While printing a Sample

Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

"Exceeded max. print size. Press [FormFeed] or [JobReset]."

The specified paper size exceeds the maximum size supported by this printer.

"Exceeded max. print size. Press [JobReset]."

The specified paper size exceeds the maximum size supported by this printer.

"Failed to connect to server for Remote Diagnostics."

The printer cannot communicate with Remote Communication Gate.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

Press [Form Feed] to force printing or [JobReset] to cancel printing.

Press [JobReset] to cancel printing.

Check the connection to the Remote Server Gate.

3. Troubleshooting

Message Cause Solution

"Independent-supply toner" Independent-supply toner is

set.

"IPv6 Address already exists Linklocal Address(109/209)"

"IPv6 Address already exists Stateless Address(109/209)"

"IPv6 Address already exists Manual Config. Address(109/209)"

The same IPv6 address is already used.

"Load paper in (tray name)" There is no paper in the

specified tray.

"No privileges to use funct." The logged in user does not

have the privileges to register programs or change the paper tray settings.

"Option RAM Error" The printer cannot detect an

optional SDRAM module.

Use the toner recommended for this printer.

Contact your network administrator.

Load the specified paper in the tray, press [JobReset] to reset the job.

For details about how to set permissions, see Security Guide.

Check that the SDRAM module installed correctly.

"Par. I/F board has a problem." The printer's self-diagnostic

test failed due to a loopback error.

"Printer Font Error." There are problems with the

printer's font file.

"Problem with Hard Disk Please call service."

The printer cannot detect the hard disk.

Replace the IEEE 1284 board that caused the error.

Turn the printer off, and then turn it on again.

If the problem persists, contact your sales or service representative.

Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.

When Messages Are Displayed

Message Cause Solution

"Problem:Wireless card Please call service."

The printer cannot detect a wireless LAN interface board.

"Replacmnt Requrd Maint. Kit" You need to replace the

maintenance kit.

"Replcmnt Requrd Drum Unit" You need to replace the

drum unit.

"Repl Requrd Soon Maint. Kit" You will need to replace the

maintenance kit soon.

"Rplcmnt Rqrd Soon:Drum Unit" You will need to replace the

drum unit soon.

"SD Card authenticatn.failed Error recurs, call service."

Authentication from the SD card failed.

Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.

For details, see "Replacing Other Consumables", Operating Instructions.

Contact your sales or service representative to obtain a new unit.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

"Set the Drum Unit correctly." The drum unit may not be

installed correctly.

"Set the Maintenance Kit correctly." The fusing unit may have not

been installed correctly.

"Set the Toner Cartridge correctly." The print cartridge may have

not been installed correctly.

Turn the printer off, and then install the drum unit again.

Turn the printer off, and then install the fusing unit again.

If the message continues to appear after the unit is installed again, contact your sales or service representative.

Turn the printer off, and install the print cartridge again.

3. Troubleshooting

Message Cause Solution

"Standard Tray is full. Remove the

The standard tray is full. Remove the paper.

paper."

"Supply order has failed." The automatic supply order

failed.

"This NetBIOS name is already in use. (108/208)"

The NetBIOS name specified for the printer is already used by another device on the network.

"The same IPv4 Address already exists.(102/202)"

The IPv4 address specified for the printer is already used by another device on the network.

"The selected job has already been printed or deleted."

This message might appear if you print or delete a job from Web Image Monitor.

"USB has a problem. Please call service."

The printer has detected a USB board failure.

The message indicates the printer tried to order the supplies.

Contact your network administrator.

Press Exit on the message screen.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

"Values set for IPv6/Gateway addresses are invalid.(110/210)"

"Waste Toner almost full" The print cartridge must be

The IPv6 address or gateway address is invalid.

replaced when the life of the

Check the network settings.

Prepare a new print cartridge.

waste toner is ending.

"Waste Toner full" The waste toner is full. For details, see "Replacing

the Print Cartridge", Operating Instructions.

"WPA Auth. incomplete.(211)" WPA authentication could

not be completed.

Contact your network administrator.

When Messages Are Displayed

Message Cause Solution

"Cannot connect with the wireless card. Turn the main power switch off, then check the card."

• The wireless LAN interface board was not inserted when the printer was turned on.

• The wireless LAN interface board was pulled out after the printer was turned on.

• The settings are not updated although the unit is detected.

"Cannot print because both the main and designation (chapter) sheets are set to the same paper

The tray selected for other pages is the same as the one for

slip sheets. tray. Press [Job Reset] to cancel the job."

"Hardware Problem: Ethernet" An error has occurred in the

Ethernet interface.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, contact your service representative.

• If the message appears again, contact your service representative.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

"Hardware Problem: HDD" An error has occurred in the

hard disk.

• Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

• The hard disk may have not been installed properly if you have installed it yourself. Check that it is properly installed For details about installing the unit, see "Installing the Memory Expansion Units", Operating Instructions.

3. Troubleshooting

Message Cause Solution

"Hardware Problem: Parallel I/F"

An error has occurred in the IEEE 1284 interface board.

"Hardware Problem: USB" An error has occurred in the

USB interface.

"Hardware Problem: Wireless Card"

(A "wireless LAN interface

The wireless LAN interface board can be accessed, but an error was detected.

board" is referred to as a "wireless card".)

• Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions.

• If the message appears again, contact your service representative.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions.

"Load ppr blw in (Tray name)." The printer driver settings are

incorrect or the tray does not contain paper of the size selected in the printer driver.

"Maintenance Kit is not set correctly. Please call service."

The fusing unit may have not been installed correctly.

• If the message appears again, contact your service representative.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see page 37 "Loading Paper".

Contact your sales or service representative.

When Messages Are Displayed

Message Cause Solution

"No toner. Replace Toner Cartridge."

"n ppr siz msmtch Select new tray or use ppr size below."

("n" is a tray name.)

The toner has run out. Replace the print cartridge.

The size of the paper in the tray does not match the paper size specified in the printer driver.

"Printer font error." An error has occurred in the font

settings.

"Problems with the wireless board. Please call service."

(A "wireless LAN interface

The printer has detected a wireless LAN interface board failure.

board" is referred to as a "wireless board".)

"Remove the paper from

The standard tray is full. Remove the paper.

Standard Tray."

"Replacement of Drum Unit is now necessary. Please call

You need to replace the drum unit.

service."

For details, see "Replacing the Print Cartridge", Operating Instructions.

Select a tray containing paper that is the same size as the specified paper size.

Contact your service representative.

If the message appears again, contact your service representative.

Contact your sales or service representative to obtain a new unit.

"Replacement of Drum Unit will soon be necessary. Please call service."

"Replacement of Maintenance Kit is now necessary. Please call service."

"Replacement of Maintenance Kit will soon be necessary.Please call service."

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

You will need to replace the drum unit soon.

You need to replace the maintenance kit.

You will need to replace the maintenance kit soon.

You have tried to delete files without the authority to do so.

Contact your sales or service representative to obtain a new unit.

To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.

3. Troubleshooting

Message Cause Solution

"Toner Cartridge is almost empty. Replace Toner Cartridge."

"Tray setg. do not match spcfd siz&typ. Select new tray or use sz&typ below."

The print cartridge is almost empty.

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

Prepare a new print cartridge.

• Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to load paper, see page 37 "Loading Paper".

• Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see "If an Error Occurs with the Specified Paper Size and Type", Operating Instructions.

"Failed to update @Remote certificate. Please call service."

Updating the @Remote certificate failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

"Waste Toner is almost full" The print cartridge must be

Prepare a new print cartridge. replaced when the life of the waste toner is ending.

"Waste Toner full" The waste toner is full. Replace the print cartridge. For

details, see "Replacing the Print

Cartridge", Operating

Instructions.

"You do not have the privileges to use this function."

The logged in user name does not have permission for the

For details about how to set

permissions, see Security Guide. selected function.

Messages during Direct print from a memory storage device

Message Causes Solutions

When Messages Are Displayed

"Unable to access the specified memory storage device."

"Exceeded the limit value for total data size of the selected files. Cannot select more files."

The memory device used cannot be recognized.

• The size of the selected file exceeds 1 GB.

• The total size of the selected files exceeds 1 GB.

For details about the recommended memory devices for the Direct printing function from memory storage devices, contact your service representative. The USB flash memory device that features password protection or other security features may not work normally.

Files or groups of files larger than 1 GB cannot be printed.

• When the total size of the multiple files that are selected exceeds 1 GB, select files separately.

• When the size of the selected file exceeds 1 GB, print by using a function other than the Direct printing function from memory storage devices.

You cannot select files of different formats at the same time.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message Cause Solution

"84: Error" There is no work area available

for image processing.

"85: Error" The specified graphics library is

unavailable.

Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.

Check that the data is valid.

3. Troubleshooting

Message Cause Solution

"86: Error" Parameters of the control code

are invalid.

"91: Error" Printing was canceled by the

auto job cancel function due to a command error.

"92: Error" Printing was canceled because

the [Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel.

"Address book is in use." The printer currently cannot

perform authentication because the Address Book is being used by another function.

"Auto-user prog. failed." Automatic registration of

information for LDAP Authentication or Windows Authentication failed because the Address Book is full.

Check the print settings.

Check that the data is valid.

Perform the print operation again as necessary.

Wait a while, and then retry the operation.

For details about the automatic registration of user information, see Security Guide.

"Cannot print." You have no privileges to print

the PDF file you want to print.

"Classification Code Error" The classification code is not

specified with the printer driver.

Contact the owner of the document.

Select [Optional] for the classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.

"Collate cancelled." Collate was canceled. Turn the printer off, and then

turn it on again. If the message appears again, contact your service representative.

"Collate: Page max." The amount of free memory is

insufficient to perform collating.

Reduce the number of pages to be printed or install the optional SDRAM.

When Messages Are Displayed

Message Cause Solution

"Command Error." An RPCS command error

occurred.

Check that the communication between a device and the printer is working correctly.

"Compressed Data Error" The printer detected corrupt

compressed data.

Check that the program you used to compress the data is functioning correctly.

"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex

Tray" in [Paper Input] to enable duplex printing for the paper tray.

"Error occured. Prntd/Cncld." An error occurred during

Check the print settings.

printing, but it was ignored.

"Excd Prt Vol Use max count." Printing was canceled because

Contact your user administrator. the print maximum number was reached.

"Excd Prt Vol Use max count." Maximum number of user codes

Delete unnecessary user codes. that can be registered has been reached.

"File System Error." PDF direct printing could not be

performed because the file system could not be obtained.

"File System Full." The PDF file cannot be printed

because the capacity of the file system is full.

Turn the printer off, and then

turn it on again. If the message

appears again, contact your

service representative.

Delete all unnecessary files from

the hard disk, or decrease the

file size sent to the printer.

3. Troubleshooting

Message Cause Solution

"Function use denied." The print job was cancelled

because of one of the following:

• The user does not have privileges to print.

• No privileges to print are assigned to the entered user name or user code, or

• A wrong password was specified for the user name.

"HDD is full." The hard disk became full while

printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.

Enter the user name or user code with privileges to print, or enter the correct password for the user name.

Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.

When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer.

"HDD not installed." The printer received a stored

job file but no hard disk is installed.

"I/O buffer overflow." An input buffer overflow

occurred.

Install a hard disk.

• Select [Font Priority] for [Memory Usage] in [System].

• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the printer.

When Messages Are Displayed

Message Cause Solution

"Insufficient Memory." A memory allocation error

occurred.

PCL 6

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list. In some cases, it will take a long time to complete a print job.

PCL 5e/5c, PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

"Memory Retrieval Error." A memory allocation error

occurred.

"No response from server." A timeout occurred while the

printer was connecting to the server for LDAP Authentication or Windows Authentication.

"Paper Size Error" Printing was canceled because

the specified paper size cannot be fed from the tray.

Turn off the printer, and then turn it on again. If the message appears again, replace the SDRAM.

Check the status of the server.

Check the available paper size.

3. Troubleshooting

Message Cause Solution

"Paper Type Error" The printer does not recognize

the paper type specified using the printer driver.

Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.

"Password mismatch." A wrong password was entered

Check the password. when an encrypted PDF file was printed.

"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.

"Print overrun." Printing images was aborted. Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Receiving data failed." Data reception was aborted. Resend the data.

"Sending data failed." The printer received a command

to stop a transmission from the

Check that the computer is

working correctly. printer driver.

"User auth. already exists." The same account name is

already used in the newly selected domain or server in an environment using LDAP Authentication or Integration Server Authentication.

Contact your user administrator.

When Messages Are Displayed

Message Cause Solution

"84: Error" There is no work area available

for image processing.

"85: Error" The specified graphics library is

unavailable.

• Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.

• Decrease the number of files sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, contact your service representative.

• Check that the data is valid.

• Decrease the number of files sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, contact your service representative.

"86: Error" Parameters of the control code

are invalid.

"91: Error" Printing was canceled by the

auto job cancel function due to a command error.

"92: Error" Printing was canceled because

[Job Reset] or the [Suspended] key was selected on the printer's control panel.

"98: Error" The printer could not access the

hard disk correctly.

Check the print settings.

Check that the data is valid.

Perform the print operation again as necessary.

Turn the main power switch off and then back on again. If the message appears frequently, contact your service representative.

3. Troubleshooting

Message Cause Solution

"Address Book is currently in use by another function. Authentication has failed."

"Auto-registration of user information has failed."

"Classification Code is incorrect."

The printer currently cannot perform authentication because the Address Book is being used by another function.

Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.

The classification code has not been entered, or the classification code has been entered incorrectly.

The classification code is not supported by the printer driver.

Wait a while, and then retry the operation.

For details about automatic registration of user information, see Security Guide.

Enter the correct classification code.

Select [Optional] for the classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.

"Collate has been cancelled." Collate was canceled. Decrease the number of files

sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, contact your service representative.

"Command Error" An RPCS command error

occurred.

Check that the communication between a device and the printer is working correctly.

"Compressed Data Error." The printer detected corrupt

compressed data.

• Check the connection between the computer and the printer.

• Check that the program you used to compress the data is functioning correctly.

When Messages Are Displayed

Message Cause Solution

"Data storage error." You tried to print a Sample Print,

Locked Print, Hold Print, or Stored Print file while the hard disk was not installed.

The hard disk is required when printing a Sample Print, Locked Print, Hold Print, or Stored Print.

If the message appear after installing the hard disk, contact your service representative.

"Duplex has been cancelled." Duplex printing was canceled. • Select the proper paper

size for the duplex function. For details about paper size, see page 38 "Paper Size Specifications".

• Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Operating Instructions.

"Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid.

"Error occurred. Either job was printed with settings changed or

An error occurred during printing, but it was skipped.

Check that the data is valid.

it was cancelled."

"Excdd max. No. of files to print for temp./stored jobs."

While printing a Sample Print, Locked Print, Hold Print, or

Delete unneeded files stored in

the printer. Stored Print file, the maximum file capacity was exceeded.

"Excdd max. No. of files.(AT)" While using the error job store

function to store Normal Print jobs as Hold Print files, the

Delete Hold Print files

(automatic) or unneeded files

stored in the printer. maximum file capacity for file storage or Hold Print file management (automatic) was exceeded.

3. Troubleshooting

Message Cause Solution

"Excdd max. No. of pages(AT)" While printing a Sample Print,

Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

"Exceeded max. No. of pages for temporary/stored jobs."

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

"Exceeded max. pages. Collate is incomplete."

The number of pages exceeds the maximum number of sheets that can be used with Collate.

"Exceeded the maximum unit count for Print Volume Use. The job has been cancelled."

The number of pages the user is permitted to print has been exceeded.

"Failed to obtain file system." PDF direct printing could not be

performed because the file system could not be obtained.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

Reduce the number of pages to print.

For details about Print Volum. Use Limit., see Security Guide.

Turn off the main power switch and then back on again. If the message appears again, contact your service representative.

"File system is full." The PDF file does not print out

because the capacity of the file system is full.

"HDD is full." The hard disk became full while

printing a Sample Print, Locked Print, Hold Print, or Stored Print file.

"HDD is full." When printing with the

PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded.

Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer.

• Delete unneeded files stored in the printer.

• Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.

Delete unneeded forms or fonts registered in the printer.

When Messages Are Displayed

Message Cause Solution

"HDD is full. (Auto)" The hard disk became full while

using the error job store function to store Normal Print jobs as Hold Print files.

"I/O buffer overflow." An input buffer overflow

occurred.

"Information for user authentication is already registered for another user."

The user name for LDAP Authentication or Integration Server Authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc.

• Delete unneeded files stored in the printer.

• Reduce the data size of the Temporary Print file and/or the Stored Print file.

• Select [Font Priority] for [Memory Usage] in [System].

• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the printer.

For details about User Authentication, see Security Guide.

3. Troubleshooting

Message Cause Solution

"Insufficient Memory" A memory allocation error

occurred.

PCL 5/PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

PCL 6

"Memory Retrieval Error" A memory allocation error

occurred.

"No response from the server. Authentication has failed."

A timeout occurred while connecting to the server for LDAP Authentication or Windows Authentication.

• Install the optional SDRAM module. For details about installing SDRAM module, contact your service representative.

Turn off the main power switch and then back on again. If the message appears again, replace the SDRAM. For details about replacing SDRAM, contact your service representative.

Check the status of the server.

When Messages Are Displayed

Message Cause Solution

"Print overrun." Images were discarded while

printing.

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

"Printing privileges have not been set for this document."

The PDF document you have tried to print has no privileges to

Contact the owner of the document.

print.

"Receiving data failed." Data reception was aborted. Resend the data.

"The selected paper size is not supported. This job has been cancelled."

"Sending data failed." The printer received a command

Job Reset is automatically performed if the specified paper size is incorrect.

to stop transmission from the

Specify the correct paper size, and then print the file again.

Check that the computer is working correctly.

printer driver.

"The print job has been cancelled because capture

The hard disk became full after a file was stored.

Reduce the file size to be sent.

file(s) could not be stored: Exceeded max. memory."

"The selected paper type is not supported. This job has been cancelled."

Job Reset is automatically performed if the specified paper type is incorrect.

"Unauthd. Copy Preventn. Error" The [Enter User Text:] field on

the [Unauthorized Copy Prevention for Pattern Details] screen is blank.

Specify the correct paper type, and then print the file again.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].

3. Troubleshooting

Message Cause Solution

"Unauthorized Copy Prevention error occurred. Job cancelled."

The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified.

"User Paper Type Error" The printer does not recognize

the paper type specified using the printer driver.

"You do not have a privilege to use this function. This job has

The entered Login User Name or Login Password is not correct.

been cancelled."

"You do not have a privilege to use this function. This job has been cancelled."

The logged in user is not allowed to use the selected function.

On the printer driver, set the resolution to 600 dpi or higher, or deselect [Unauthorized Copy Prevention].

Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, confirm the user paper type settings of the printer. For details, see "Registering Unique Names to Paper Types", Operating Instructions.

Check that the Login User Name and Login Password are correct.

For details about how to set permissions, see Security Guide.

"You have no privilege to use this func. Operation canceld."

The logged in user does not have the privileges to register programs or change the paper tray settings.

Messages during Direct print from a memory storage device

Message Causes Solutions

"99: Error" This data cannot be printed.

The specified data is either corrupt or not supported by the Direct printing function from memory storage devices.

For details about how to set permissions, see Security Guide.

Check that the data is valid. For details about the kinds of data supported by the Direct printing function from memory storage devices, see "Direct Printing from a Memory Storage Device", Operating Instructions.

When Messages Are Displayed

If printing does not start, contact your service representative.

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "Test Printing", Operating Instructions.

3. Troubleshooting

When You Cannot Print

Problem Cause Solution

Printing does not start. The power is off. For details about how to turn on

the main power switch, see page 26 "Turning On/Off the Power".

Printing does not start. The cause is displayed on the

screen of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface cable is

not being used.

Check the error message or warning status on the display panel, and then take the required action. For details about solutions, see page 71 "When Messages Are Displayed".

For details about how to connect interface cables correctly, see

"Connecting the Printer", Operating Instructions.

The type of interface cable to use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. For details about interface cable, see

"Connecting the Printer", Operating Instructions.

Printing does not start. The interface cable was

connected after the printer was switched on.

Connect the interface cable before turning on the main power switch.

Ricoh SP 4510DN User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Manuals for This Machine

List of Manuals

1. Getting Started

Before You Start

How to Read the Manuals

Symbols used in the manuals

Disclaimer

Notes

About IP addresses

Model-Specific Information

List of Options

Guide to Names and Functions of Components

Guide to Components

Exterior: Front view

Exterior: Rear view

Interior: Front view

Interior: Rear view

Guide to functions of the printer's internal options

Guide to the Names and Functions of the Control Panel

Guide to the Names and Functions of the Control Panel Screen

Using the [Home] screen

Using the [Printer] screen

Using the [Information] screen

Turning On/Off the Power

Turing On the Power

Turning Off the Power

Saving Energy

Displaying the Printer Configuration Screens Using the Control Panel

Configuring Printer Settings from the [Menu] key

Configuring Printer Settings from the [User Tools] key

Using Web Image Monitor

Displaying the top page

2. Loading Paper

Paper Loading Procedure

Paper Size Specifications

Paper Type Specifications

Paper Precautions

Loading Paper into Paper Trays

When Loading Paper Larger than A4 or 81/2 × 11

Loading Paper into the Bypass Tray

Loading Orientation-Fixed Paper or Two-Sided Paper

Loading Envelopes

Specifications of Envelopes

Printing on Envelopes with Windows (PCL 6/PostScript 3)

Printing on Envelopes with Windows (PCL 5e/5c)

Printing on Envelopes with Mac OS X

Paper Settings

Specifying a Paper Size

Specifying Standard Size Paper

Specifying Custom Size Paper

Specifying a Paper Type

Configuring Envelope Settings Using the Control Panel

3. Troubleshooting

When a Panel Tone Beeps

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

Checking Printer Status and Settings

When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing

If USB Connection Fails

When Messages Are Displayed

Status Messages

Alert Messages (Displayed on the Control Panel)

Alert Messages (Printed on Error Logs and Reports)

When You Cannot Print