Ricoh SP 325DNw User Guide
For safe and correct use, be sure to read Safety Information before
using the machine.
Appendix
Configuring Network Settings Using OS X
Troubleshooting
Maintaining the Machine
Configuring the Machine Using Utilities
Printing Documents
Paper Specifications and Adding Paper
Guide to the Machine
User’s Guide
TABLE OF CONTENTS
How to Find Information about Operations and Troubleshooting................................................................. 6
Operating Manual (Printed)..........................................................................................................................6
Operating Manual (Digital Format)..............................................................................................................6
Help.................................................................................................................................................................7
How to Read This Manual................................................................................................................................. 9
Introduction.....................................................................................................................................................9
Symbols Used in This Manual....................................................................................................................... 9
Model-Specific Information...........................................................................................................................9
Disclaimer.....................................................................................................................................................10
Notes............................................................................................................................................................ 10
Note to Administrator.................................................................................................................................. 11
About IP Address......................................................................................................................................... 11
1. Guide to the Machine
Guide to Components......................................................................................................................................13
Exterior..........................................................................................................................................................13
Interior...........................................................................................................................................................14
Control Panel................................................................................................................................................15
About Operation Tools....................................................................................................................................17
2. Paper Specifications and Adding Paper
Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 19
Loading Paper.................................................................................................................................................. 20
Loading Paper into Tray 1...........................................................................................................................20
Loading Paper into Bypass Tray................................................................................................................. 24
Loading Envelopes.......................................................................................................................................25
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.................................................29
Specifying a Custom Paper Size................................................................................................................ 29
Specifying Paper Type and Paper Size Using Web Image Monitor...........................................................31
Specifying a Custom Paper Size................................................................................................................ 31
Specifying Paper Type and Paper Size Using the Printer Driver..................................................................32
When Using Windows................................................................................................................................ 32
When Using OS X........................................................................................................................................33
Supported Paper.............................................................................................................................................. 34
Specifications of Paper Types.....................................................................................................................36
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Non-Recommended Paper Types.............................................................................................................. 42
Paper Storage.............................................................................................................................................. 42
Print Area......................................................................................................................................................43
3. Printing Documents
What You Can Do with the Printer Function...................................................................................................45
Displaying the Printing Preferences Dialog Box.............................................................................................46
Displaying the Printing Preferences Dialog Box from the [Start] Menu...................................................46
Displaying the Printing Preferences Dialog Box in an Application.......................................................... 46
Basic Operation of Printing............................................................................................................................. 48
If a Paper Mismatch Occurs....................................................................................................................... 49
Canceling a Print Job...................................................................................................................................49
4. Configuring the Machine Using Utilities
Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor.........................51
Using Web Image Monitor............................................................................................................................. 52
Displaying Top Page................................................................................................................................... 52
Changing the Interface Language..............................................................................................................53
Installing the Help Source File.................................................................................................................... 53
Displaying Help........................................................................................................................................... 54
Menu.............................................................................................................................................................54
Home............................................................................................................................................................ 55
System Settings.............................................................................................................................................55
Network Settings..........................................................................................................................................56
IPsec Settings................................................................................................................................................59
Print List/Report............................................................................................................................................62
Administrator Tools...................................................................................................................................... 63
Using Smart Organizing Monitor................................................................................................................... 65
Displaying the Smart Organizing Monitor Dialog....................................................................................65
Checking the Status Information................................................................................................................. 65
Configuring the Machine Settings.............................................................................................................. 66
Printing the Configuration Page..................................................................................................................68
5. Maintaining the Machine
Replacing the Print Cartridge.......................................................................................................................... 69
Cautions When Cleaning................................................................................................................................ 73
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Cleaning the Friction Pad and Paper Feed Roller..........................................................................................74
Moving and Transporting the Machine..........................................................................................................76
Disposal........................................................................................................................................................ 77
Where to Inquire..........................................................................................................................................77
6. Troubleshooting
Error and Status Indicate on the Control Panel..............................................................................................79
Error and Status Messages Appear on Smart Organizing Monitor............................................................ 81
Clearing Misfeeds............................................................................................................................................83
Removing Jammed Paper from Tray 1....................................................................................................... 83
Removing Jammed Paper from the Bypass Tray....................................................................................... 85
Removing Jammed Paper from the Standard Tray or Duplex Unit.......................................................... 87
When You Cannot Print Test Page..................................................................................................................93
Paper Feed Problems....................................................................................................................................... 94
Print Quality Problems......................................................................................................................................96
Checking the Condition of the Machine.................................................................................................... 96
Checking the Printer Driver Settings............................................................................................................96
Printer Problems................................................................................................................................................98
When You Cannot Print Properly................................................................................................................98
When You Cannot Print Clearly...............................................................................................................100
When Paper is Not Fed or Ejected Properly...........................................................................................101
Common Problems.........................................................................................................................................102
7. Configuring Network Settings Using OS X
Connecting the Machine to a Wired Network........................................................................................... 103
Using a USB Cable................................................................................................................................... 103
Using an Ethernet Cable...........................................................................................................................104
Connecting the Machine to a Wireless Network........................................................................................106
Installing the Printer Driver........................................................................................................................ 106
Installing Smart Organizing Monitor.......................................................................................................106
Using the WPS Button............................................................................................................................... 107
Using a PIN Code..................................................................................................................................... 108
Manual Setup............................................................................................................................................ 109
8. Appendix
Transmission Using IPsec...............................................................................................................................111
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Encryption and Authentication by IPsec.................................................................................................. 111
Security Association.................................................................................................................................. 112
Encryption Key Exchange Settings Configuration Flow......................................................................... 113
Specifying Encryption Key Exchange Settings........................................................................................113
Specifying IPsec Settings on the Computer............................................................................................. 114
Notes About the Toner.................................................................................................................................. 117
Specifications of the Machine...................................................................................................................... 118
General Function Specifications.............................................................................................................. 118
Printer Function Specifications..................................................................................................................120
Consumables..................................................................................................................................................121
Print Cartridge............................................................................................................................................121
Information for This Machine........................................................................................................................122
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)..........122
Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 123
Environmental Advice for Users (mainly Europe)............................................................... 123
Notice To Wireless LAN Interface Users (mainly Europe).................................................124
Notes to users in the state of California (Notes to Users in USA)..........................................................125
Notes to users in the United States of America.......................................................................................125
Notes to Canadian Users of Wireless Devices.......................................................................................126
ENERGY STAR Program........................................................................................................................... 127
Saving Energy............................................................................................................................................127
Copyright Information about Installed Applications...................................................................................129
Apache License..........................................................................................................................................129
dnsmasq..................................................................................................................................................... 131
GPL Version 2............................................................................................................................................ 132
iperf.............................................................................................................................................................140
libHaru........................................................................................................................................................142
Libsasl......................................................................................................................................................... 142
mDNSResponser....................................................................................................................................... 144
OpenCV.....................................................................................................................................................145
Open SSL................................................................................................................................................... 146
WPA Supplicant........................................................................................................................................ 149
Trademarks.....................................................................................................................................................151
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INDEX...........................................................................................................................................................155
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How to Find Information about Operations and Troubleshooting
You can find support information about operating the machine and troubleshooting in the Operating
Manual (printed), Operating Manual (digital format), and Help (online).
Operating Manual (Printed)
The following manuals are provided with this machine.
Safety Information
This manual explains the safety precautions that should be followed when using the machine. Be
sure to read this manual before using the machine.
Setup Guide
This manual explains how to set up the machine. It also explains how to remove the machine from
the packaging and how to connect it to a computer.
Operating Manual (Digital Format)
Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.
Viewing from a web browser
Access the Internet from a web browser.
Confirm that the computer or the machine is connected to the network.
Download the operating manuals from http://www.ricoh.com/.
Viewing from the provided CD-ROM
Operating manuals can also be viewed from the provided CD-ROM.
• When using Windows
1. Insert the CD-ROM into the CD-ROM drive.
2. Click [Read Manual] and follow the instructions on the screen.
The PDF file manual opens.
• When using OS X
1. Insert the CD-ROM into the CD-ROM drive.
2. Double-click Manuals.htm file, located on the CD-ROM root directory.
3. Select the language.
4. Click [Read PDF manuals].
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5. Click the manual you want to refer to.
DSG250
The PDF file manual opens.
Help
Use the following procedure to open the Help files learn about the printer driver, Web Image Monitor,
and Smart Organizing Monitor functions.
For details about using Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".
For details about using Web Image Monitor, see page 52 "Using Web Image Monitor".
Printer driver
1. Click [Help] on the printing preferences dialog box.
For the procedure on how to open the printing preferences dialog box, see page 46
"Displaying the Printing Preferences Dialog Box".
Web Image Monitor
1. Click on the top right of the screen.
To display Help, install the help source file beforehand. For details about installing the file, see
page 52 "Using Web Image Monitor".
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DSG251
Smart Organizing Monitor
DSG253
1. Click [Help] on the [Printer Configuration] screen.
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How to Read This Manual
DSG201
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Symbols Used in This Manual
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user
errors.
[ ]
Indicates the names of keys that appear on the computer screen.
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
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The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Notes
Contents of this manual are subject to change without prior notice.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Some illustrations in this manual might be slightly different from the machine.
The illustrations of the control panel in this manual are for the SP 325DNw.
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Note to Administrator
Password
When you log in to this printer, you will be prompted to enter the password. We strongly recommend
you to change the factory default password immediately to prevent information leakage and
unauthorized operations by others.
You will be prompted to enter your password when you attempt to change printer settings configured
using Web Image Monitor.
To use the factory default password, leave the password blank when using Web Image Monitor.
To change password for Web Image Monitor, you need to log on as an Administrator, and then make
the necessary settings.
For details about setting a password, see page 52 "Using Web Image Monitor".
About IP Address
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
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1. Guide to the Machine
DSG103
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876
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5
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This chapter describes preparations for using the machine and its operating instructions.
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
No. Name Description
1 Stop Fence Raise this fence to prevent paper from falling off.
2 Standard Tray Printed paper is output here. Up to 125 sheets of plain paper can
be stacked here.
3 Envelope Levers Lower these levers when printing on envelopes. Pull up these levers
back when printing on paper other than envelopes.
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1
DSG205
1. Guide to the Machine
No. Name Description
4 USB Port Use a USB cable to connect the printer to the host computer.
5 Ethernet Port Use a network interface cable to connect the printer to the
network.
6 Tray 1 Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.
7 Rear Cover Open this cover to remove jammed paper or to lower the levers
inside before printing on envelopes.
8 Tray 1 This tray can hold up to 250 sheets of plain paper.
9 Bypass Tray This tray can hold up to 50 sheets of plain paper.
10 Front Cover Open this cover to replace consumables or clear a paper jam.
11 Control Panel The keys to operate the machine and the indicators for checking
the status of the machine are on this control panel. For details, see
page 15 "Control Panel".
Interior
No. Name Description
1 Print Cartridge A replacement consumable that is required to make prints on
paper. It needs to be replaced when the Toner/Paper End
indicator flashes red. For details about replacing the cartridge, see
page 69 "Replacing the Print Cartridge".
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4
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DSG107
Guide to Components
Control Panel
This section introduces the names of the parts of the control panel and explains their functions.
No. Name Description
1 [Power] key This indicator lights blue when the machine is turned on.
2 [Wi-Fi Direct] key (only
SP 325DNw)
Pressing this key while Wi-Fi is disabled activates Wi-Fi and
reboots the machine automatically. Press this key while Wi-Fi is
enabled to activate or deactivate the Wi-Fi Direct function. This
indicator lights blue when the Wi-Fi Direct function is active. After
a long press of this key, configure the WPS using the PIN code or
in PBC mode. For details, see Setup Guide.
3 Network Indicator
This indicator lights blue when the network is connected.
(only SP 325DNw)
4 [Stop] key Press this key once to pause a job that is currently printing. To
cancel a job, press it again.
5 [Start] key Press to restart the printing job.
6 Data In Indicator This indicator lights blue when the machine receives print data
from the host device.
7 Toner/Paper End
Indicator
This indicator lights red when the machine runs out of paper or
toner. It flashes when the toner is nearly empty.
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1. Guide to the Machine
No. Name Description
8 Alert Indicator This indicator flashes red when paper jams occur, and it lights
when the paper settings do not match the settings specified by the
driver, and when other errors occur.
• For details about printing a list of the machine's configurations or about doing a test print using
Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".
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About Operation Tools
This section explains the operation tools of this machine.
Control Panel
The control panel contains keys for controlling the machine.
Smart Organizing Monitor
About Operation Tools
Install this utility on your computer from the included CD-ROM before using it.
Using Smart Organizing Monitor, you can check the machine's status, configure its settings, and
use other functions.
For details about how to use Smart Organizing Monitor, see page 65 "Using Smart Organizing
Monitor".
Web Image Monitor
You can check the machine's status and configure its settings by accessing the machine directly
using Web Image Monitor.
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1. Guide to the Machine
For details about how to use Web Image Monitor, see page 52 "Using Web Image Monitor".
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2. Paper Specifications and Adding
Load paper into the paper tray.
Specify the paper type and size.
Specify the paper type and size on the printer driver.
DSG260
Paper
This chapter describes how to load paper and originals and about their specifications.
Workflow for Loading Paper and Configuring Paper Sizes and Types
This section explains how to load paper and operations required after paper is loaded.
After following the procedures below, you can print on the paper that is loaded in the machine.
For details about the procedures, refer to the next page.
Procedure Reference
See page 20 "Loading Paper".
There are two ways to specify the paper type and size.
• When using Web Image Monitor
See page 31 "Specifying Paper Type and Paper Size Using Web
Image Monitor".
• When using Smart Organizing Monitor
See page 29 "Specifying Paper Type and Paper Size Using Smart
Organizing Monitor".
See page 32 "Specifying Paper Type and Paper Size Using the Printer
Driver".
For details about supported paper, see page 34 "Supported Paper".
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DSG206
2. Paper Specifications and Adding Paper
Loading Paper
This section explains how to load paper into the paper tray and the bypass tray.
• When loading paper, take care not to trap or injure your fingers.
For information about supported paper, precautions for storing paper and print areas, see page 34
"Supported Paper".
Loading Paper into Tray 1
The following example explains how to load paper in the standard paper tray (Tray 1) of SP 325DNw.
All models are loaded in the same way.
• Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear,
inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on
paper other than envelopes.
1. Pull out tray 1 carefully with both hands.
Place the tray on a flat surface.
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2. Slide the side and end paper guides outward.
DSG111
DSG113
DSG112
3. Fan the paper and load it in the tray with the print side faced down.
Make sure paper is not stacked higher than the upper limit marked inside the side paper guide.
Loading Paper
4. Slide the guides inward until they are flush against the sides of the paper.
When loading custom size paper, set the paper guide slightly wider than the actual paper size.
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DSG115
DSG207
2. Paper Specifications and Adding Paper
5. Check there are no gaps between the paper and the paper guides; both side and end
paper guides.
6. Carefully push tray 1 straight into the machine.
To avoid paper jams, make sure the tray is securely inserted.
• The remaining paper indicator on the left front side of the paper tray shows approximately how
much paper is remaining.
Extending the Tray 1 to load paper (When Using SP 325DNw)
This section explains how to load paper longer than A4 (297 mm) into the machine.
1. Pull out tray 1 carefully with both hands.
Place the tray on a flat surface.
2. Remove the tray 1 rear cover by pushing its center.
3. Release the extender lock on the left rear of the tray, and then pull out the extender until
it clicks.
Make sure the extender's inner surface and the scale are aligned.
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DSG117
DSG207
Loading Paper
4. Follow Steps 2 to 6 in "Loading Paper into Tray 1".
• To reinsert the extender, you might have to push it with moderate force.
• The remaining paper indicator on the left front side of the paper tray shows approximately how
much paper is remaining.
Extending the Tray 1 to load paper (When using SP 325DNw)
This section explains how to load paper longer than A4 (297 mm) into the machine.
1. Pull out tray 1 carefully with both hands.
Place the tray on a flat surface.
2. Remove the tray 1 rear cover by pushing its center.
3. Release the extender locks on both sides of the tray, and then pull out the extender until it
clicks.
Make sure the extender's inner surface and the scale are aligned.
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CMC057
DSG208
2. Paper Specifications and Adding Paper
4. Lock the extender in the extended position.
5. Follow Steps 2 to 6 in "Loading Paper into Tray 1".
• To reinsert the extender, you might have to push it with moderate force.
• The remaining paper indicator on the left front side of the paper tray shows approximately how
much paper is remaining.
Loading Paper into Bypass Tray
• Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear,
inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on
paper other than envelopes.
• Do not load paper while the machine is printing.
1. Open the bypass tray.
If you load A4 (297 mm) or larger size paper, pull out the bypass tray extension.
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DSG209
DSG210
DSG211
Loading Paper
2. Slide the side guides outward, then load paper with the print side up, and push in until it
stops against the machine.
3. Adjust the side guides to the paper width.
Loading Envelopes
• Before printing on envelopes, make sure to lower the levers on the machine rear, inside the rear
cover, to avoid envelopes coming out creased. Also, pull up the levers back to their original
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DSG209
DSG213
2. Paper Specifications and Adding Paper
positions after printing. Leaving the levers lowered can cause print quality problems when printing
on paper other than envelopes.
• Avoid using self-adhesive envelopes. They may cause machine malfunctions.
• Check there is no air in the envelopes before loading.
• Load only one size and type of envelope at a time.
• Before loading envelopes, flatten their leading edges (the edge going into the machine) by running
a pencil or ruler across them.
• Some kinds of envelope might cause misfeeds, wrinkles or print poorly.
• Print quality on envelopes may be uneven if parts of an envelope have different thicknesses. Print
one or two envelopes to check print quality.
• In a hot and humid environment, the envelope might be output creased or improper printing
quality.
1. Open the bypass tray.
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2. Slide the side guides outward, then load envelopes with the print side up, and push in
until it stops against the machine.
Envelopes whose flaps are open must be printed with the flaps open, and envelopes whose flaps
are closed must be printed with the flaps closed. Before loading envelopes, make sure they are as
flat as possible.
3. Adjust the side guides to the envelope width.
DSG214
DSG215
DSG216
4. Open the rear cover.
Loading Paper
5. Lower the levers for printing envelopes on both sides to the position indicated with an
envelope mark.
Make sure to pull up the levers back to their original positions after printing.
6. Close the rear cover.
• Be sure to load envelopes so that their flaps are on the left. If you do not, the envelopes will
become creased.
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2. Paper Specifications and Adding Paper
• If printed envelopes come out badly creased, load the envelopes in the opposite direction, and
then rotate the print object by 180 degrees using the printer driver before printing. For details, see
the printer driver Help.
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