Ricoh SP 325DNw User Guide

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For safe and correct use, be sure to read Safety Information before using the machine.

Appendix

Conﬁguring Network Settings Using OS X

Troubleshooting

Maintaining the Machine

Conﬁguring the Machine Using Utilities

Printing Documents

Paper Speciﬁcations and Adding Paper

Guide to the Machine

User’s Guide

How to Find Information about Operations and Troubleshooting................................................................. 6

Operating Manual (Printed)..........................................................................................................................6

Operating Manual (Digital Format)..............................................................................................................6

Help.................................................................................................................................................................7

How to Read This Manual................................................................................................................................. 9

Introduction.....................................................................................................................................................9

Symbols Used in This Manual....................................................................................................................... 9

Model-Specific Information...........................................................................................................................9

Disclaimer.....................................................................................................................................................10

Notes............................................................................................................................................................ 10

Note to Administrator.................................................................................................................................. 11

About IP Address......................................................................................................................................... 11

1. Guide to the Machine

Guide to Components......................................................................................................................................13

Exterior..........................................................................................................................................................13

Interior...........................................................................................................................................................14

Control Panel................................................................................................................................................15

About Operation Tools....................................................................................................................................17

2. Paper Specifications and Adding Paper

Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 19

Loading Paper.................................................................................................................................................. 20

Loading Paper into Tray 1...........................................................................................................................20

Loading Paper into Bypass Tray................................................................................................................. 24

Loading Envelopes.......................................................................................................................................25

Specifying Paper Type and Paper Size Using Smart Organizing Monitor.................................................29

Specifying a Custom Paper Size................................................................................................................ 29

Specifying Paper Type and Paper Size Using Web Image Monitor...........................................................31

Specifying a Custom Paper Size................................................................................................................ 31

Specifying Paper Type and Paper Size Using the Printer Driver..................................................................32

When Using Windows................................................................................................................................ 32

When Using OS X........................................................................................................................................33

Supported Paper.............................................................................................................................................. 34

Specifications of Paper Types.....................................................................................................................36

Non-Recommended Paper Types.............................................................................................................. 42

Paper Storage.............................................................................................................................................. 42

Print Area......................................................................................................................................................43

3. Printing Documents

What You Can Do with the Printer Function...................................................................................................45

Displaying the Printing Preferences Dialog Box.............................................................................................46

Displaying the Printing Preferences Dialog Box from the [Start] Menu...................................................46

Displaying the Printing Preferences Dialog Box in an Application.......................................................... 46

Basic Operation of Printing............................................................................................................................. 48

If a Paper Mismatch Occurs....................................................................................................................... 49

Canceling a Print Job...................................................................................................................................49

4. Configuring the Machine Using Utilities

Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor.........................51

Using Web Image Monitor............................................................................................................................. 52

Displaying Top Page................................................................................................................................... 52

Changing the Interface Language..............................................................................................................53

Installing the Help Source File.................................................................................................................... 53

Displaying Help........................................................................................................................................... 54

Menu.............................................................................................................................................................54

Home............................................................................................................................................................ 55

System Settings.............................................................................................................................................55

Network Settings..........................................................................................................................................56

IPsec Settings................................................................................................................................................59

Print List/Report............................................................................................................................................62

Administrator Tools...................................................................................................................................... 63

Using Smart Organizing Monitor................................................................................................................... 65

Displaying the Smart Organizing Monitor Dialog....................................................................................65

Checking the Status Information................................................................................................................. 65

Configuring the Machine Settings.............................................................................................................. 66

Printing the Configuration Page..................................................................................................................68

5. Maintaining the Machine

Replacing the Print Cartridge.......................................................................................................................... 69

Cautions When Cleaning................................................................................................................................ 73

Cleaning the Friction Pad and Paper Feed Roller..........................................................................................74

Moving and Transporting the Machine..........................................................................................................76

Disposal........................................................................................................................................................ 77

Where to Inquire..........................................................................................................................................77

6. Troubleshooting

Error and Status Indicate on the Control Panel..............................................................................................79

Error and Status Messages Appear on Smart Organizing Monitor............................................................ 81

Clearing Misfeeds............................................................................................................................................83

Removing Jammed Paper from Tray 1....................................................................................................... 83

Removing Jammed Paper from the Bypass Tray....................................................................................... 85

Removing Jammed Paper from the Standard Tray or Duplex Unit.......................................................... 87

When You Cannot Print Test Page..................................................................................................................93

Paper Feed Problems....................................................................................................................................... 94

Print Quality Problems......................................................................................................................................96

Checking the Condition of the Machine.................................................................................................... 96

Checking the Printer Driver Settings............................................................................................................96

Printer Problems................................................................................................................................................98

When You Cannot Print Properly................................................................................................................98

When You Cannot Print Clearly...............................................................................................................100

When Paper is Not Fed or Ejected Properly...........................................................................................101

Common Problems.........................................................................................................................................102

7. Configuring Network Settings Using OS X

Connecting the Machine to a Wired Network........................................................................................... 103

Using a USB Cable................................................................................................................................... 103

Using an Ethernet Cable...........................................................................................................................104

Connecting the Machine to a Wireless Network........................................................................................106

Installing the Printer Driver........................................................................................................................ 106

Installing Smart Organizing Monitor.......................................................................................................106

Using the WPS Button............................................................................................................................... 107

Using a PIN Code..................................................................................................................................... 108

Manual Setup............................................................................................................................................ 109

8. Appendix

Transmission Using IPsec...............................................................................................................................111

Encryption and Authentication by IPsec.................................................................................................. 111

Security Association.................................................................................................................................. 112

Encryption Key Exchange Settings Configuration Flow......................................................................... 113

Specifying Encryption Key Exchange Settings........................................................................................113

Specifying IPsec Settings on the Computer............................................................................................. 114

Notes About the Toner.................................................................................................................................. 117

Specifications of the Machine...................................................................................................................... 118

General Function Specifications.............................................................................................................. 118

Printer Function Specifications..................................................................................................................120

Consumables..................................................................................................................................................121

Print Cartridge............................................................................................................................................121

Information for This Machine........................................................................................................................122

User Information on Electrical & Electronic Equipment (mainly Europe and Asia)..........122

Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 123

Environmental Advice for Users (mainly Europe)............................................................... 123

Notice To Wireless LAN Interface Users (mainly Europe).................................................124

Notes to users in the state of California (Notes to Users in USA)..........................................................125

Notes to users in the United States of America.......................................................................................125

Notes to Canadian Users of Wireless Devices.......................................................................................126

ENERGY STAR Program........................................................................................................................... 127

Saving Energy............................................................................................................................................127

Copyright Information about Installed Applications...................................................................................129

Apache License..........................................................................................................................................129

dnsmasq..................................................................................................................................................... 131

GPL Version 2............................................................................................................................................ 132

iperf.............................................................................................................................................................140

libHaru........................................................................................................................................................142

Libsasl......................................................................................................................................................... 142

mDNSResponser....................................................................................................................................... 144

OpenCV.....................................................................................................................................................145

Open SSL................................................................................................................................................... 146

WPA Supplicant........................................................................................................................................ 149

Trademarks.....................................................................................................................................................151

INDEX...........................................................................................................................................................155

How to Find Information about Operations and Troubleshooting

You can find support information about operating the machine and troubleshooting in the Operating Manual (printed), Operating Manual (digital format), and Help (online).

Operating Manual (Printed)

The following manuals are provided with this machine.

Safety Information

This manual explains the safety precautions that should be followed when using the machine. Be sure to read this manual before using the machine.

Setup Guide

This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer.

Operating Manual (Digital Format)

Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.

Viewing from a web browser

Access the Internet from a web browser.

Confirm that the computer or the machine is connected to the network.

Download the operating manuals from http://www.ricoh.com/.

Viewing from the provided CD-ROM

Operating manuals can also be viewed from the provided CD-ROM.

• When using Windows

1. Insert the CD-ROM into the CD-ROM drive.

2. Click [Read Manual] and follow the instructions on the screen.

The PDF file manual opens.

• When using OS X

1. Insert the CD-ROM into the CD-ROM drive.

2. Double-click Manuals.htm file, located on the CD-ROM root directory.

3. Select the language.

4. Click [Read PDF manuals].

5. Click the manual you want to refer to.

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The PDF file manual opens.

Help

Use the following procedure to open the Help files learn about the printer driver, Web Image Monitor, and Smart Organizing Monitor functions.

For details about using Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".

For details about using Web Image Monitor, see page 52 "Using Web Image Monitor".

Printer driver

1. Click [Help] on the printing preferences dialog box.

For the procedure on how to open the printing preferences dialog box, see page 46 "Displaying the Printing Preferences Dialog Box".

Web Image Monitor

1. Click on the top right of the screen.

To display Help, install the help source file beforehand. For details about installing the file, see page 52 "Using Web Image Monitor".

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Smart Organizing Monitor

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1. Click [Help] on the [Printer Configuration] screen.

How to Read This Manual

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Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Symbols Used in This Manual

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

[ ]

Indicates the names of keys that appear on the computer screen.

Model-Specific Information

This section explains how you can identify the region your machine belongs to.

There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label.

The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine.

(mainly Europe and Asia)

If the label contains the following, your machine is a region A model:

• CODE XXXX -27

• 220–240 V

(mainly North America)

If the label contains the following, your machine is a region B model:

• CODE XXXX -17

• 120–127 V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch units.

Disclaimer

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.

In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.

Notes

Contents of this manual are subject to change without prior notice.

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

Some illustrations in this manual might be slightly different from the machine.

The illustrations of the control panel in this manual are for the SP 325DNw.

Note to Administrator

Password

When you log in to this printer, you will be prompted to enter the password. We strongly recommend you to change the factory default password immediately to prevent information leakage and unauthorized operations by others.

You will be prompted to enter your password when you attempt to change printer settings configured using Web Image Monitor.

To use the factory default password, leave the password blank when using Web Image Monitor.

To change password for Web Image Monitor, you need to log on as an Administrator, and then make the necessary settings.

For details about setting a password, see page 52 "Using Web Image Monitor".

About IP Address

In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

1. Guide to the Machine

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876

This chapter describes preparations for using the machine and its operating instructions.

Guide to Components

This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions.

Exterior

No. Name Description

1 Stop Fence Raise this fence to prevent paper from falling off.

2 Standard Tray Printed paper is output here. Up to 125 sheets of plain paper can

be stacked here.

3 Envelope Levers Lower these levers when printing on envelopes. Pull up these levers

back when printing on paper other than envelopes.

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1. Guide to the Machine

No. Name Description

4 USB Port Use a USB cable to connect the printer to the host computer.

5 Ethernet Port Use a network interface cable to connect the printer to the

network.

6 Tray 1 Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.

7 Rear Cover Open this cover to remove jammed paper or to lower the levers

inside before printing on envelopes.

8 Tray 1 This tray can hold up to 250 sheets of plain paper.

9 Bypass Tray This tray can hold up to 50 sheets of plain paper.

10 Front Cover Open this cover to replace consumables or clear a paper jam.

11 Control Panel The keys to operate the machine and the indicators for checking

the status of the machine are on this control panel. For details, see page 15 "Control Panel".

Interior

No. Name Description

1 Print Cartridge A replacement consumable that is required to make prints on

paper. It needs to be replaced when the Toner/Paper End indicator flashes red. For details about replacing the cartridge, see page 69 "Replacing the Print Cartridge".

7 8

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Guide to Components

Control Panel

This section introduces the names of the parts of the control panel and explains their functions.

No. Name Description

1 [Power] key This indicator lights blue when the machine is turned on.

2 [Wi-Fi Direct] key (only

SP 325DNw)

Pressing this key while Wi-Fi is disabled activates Wi-Fi and reboots the machine automatically. Press this key while Wi-Fi is enabled to activate or deactivate the Wi-Fi Direct function. This indicator lights blue when the Wi-Fi Direct function is active. After a long press of this key, configure the WPS using the PIN code or in PBC mode. For details, see Setup Guide.

3 Network Indicator

This indicator lights blue when the network is connected.

(only SP 325DNw)

4 [Stop] key Press this key once to pause a job that is currently printing. To

cancel a job, press it again.

5 [Start] key Press to restart the printing job.

6 Data In Indicator This indicator lights blue when the machine receives print data

from the host device.

7 Toner/Paper End

Indicator

This indicator lights red when the machine runs out of paper or toner. It flashes when the toner is nearly empty.

1. Guide to the Machine

No. Name Description

8 Alert Indicator This indicator flashes red when paper jams occur, and it lights

when the paper settings do not match the settings specified by the driver, and when other errors occur.

• For details about printing a list of the machine's configurations or about doing a test print using Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".

About Operation Tools

This section explains the operation tools of this machine.

Control Panel

The control panel contains keys for controlling the machine.

Smart Organizing Monitor

About Operation Tools

Install this utility on your computer from the included CD-ROM before using it.

Using Smart Organizing Monitor, you can check the machine's status, configure its settings, and use other functions.

For details about how to use Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".

Web Image Monitor

You can check the machine's status and configure its settings by accessing the machine directly using Web Image Monitor.

1. Guide to the Machine

For details about how to use Web Image Monitor, see page 52 "Using Web Image Monitor".

2. Paper Specifications and Adding

Load paper into the paper tray.

Specify the paper type and size.

Specify the paper type and size on the printer driver.

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Paper

This chapter describes how to load paper and originals and about their specifications.

Workflow for Loading Paper and Configuring Paper Sizes and Types

This section explains how to load paper and operations required after paper is loaded.

After following the procedures below, you can print on the paper that is loaded in the machine.

For details about the procedures, refer to the next page.

Procedure Reference

See page 20 "Loading Paper".

There are two ways to specify the paper type and size.

• When using Web Image Monitor

See page 31 "Specifying Paper Type and Paper Size Using Web Image Monitor".

• When using Smart Organizing Monitor

See page 29 "Specifying Paper Type and Paper Size Using Smart Organizing Monitor".

See page 32 "Specifying Paper Type and Paper Size Using the Printer Driver".

For details about supported paper, see page 34 "Supported Paper".

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2. Paper Specifications and Adding Paper

Loading Paper

This section explains how to load paper into the paper tray and the bypass tray.

• When loading paper, take care not to trap or injure your fingers.

For information about supported paper, precautions for storing paper and print areas, see page 34 "Supported Paper".

Loading Paper into Tray 1

The following example explains how to load paper in the standard paper tray (Tray 1) of SP 325DNw.

All models are loaded in the same way.

• Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear, inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes.

1. Pull out tray 1 carefully with both hands.

Place the tray on a flat surface.

2. Slide the side and end paper guides outward.

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3. Fan the paper and load it in the tray with the print side faced down.

Make sure paper is not stacked higher than the upper limit marked inside the side paper guide.

Loading Paper

4. Slide the guides inward until they are flush against the sides of the paper.

When loading custom size paper, set the paper guide slightly wider than the actual paper size.

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2. Paper Specifications and Adding Paper

5. Check there are no gaps between the paper and the paper guides; both side and end

paper guides.

6. Carefully push tray 1 straight into the machine.

To avoid paper jams, make sure the tray is securely inserted.

• The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.

Extending the Tray 1 to load paper (When Using SP 325DNw)

This section explains how to load paper longer than A4 (297 mm) into the machine.

1. Pull out tray 1 carefully with both hands.

Place the tray on a flat surface.

2. Remove the tray 1 rear cover by pushing its center.

3. Release the extender lock on the left rear of the tray, and then pull out the extender until

it clicks.

Make sure the extender's inner surface and the scale are aligned.

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Loading Paper

4. Follow Steps 2 to 6 in "Loading Paper into Tray 1".

• To reinsert the extender, you might have to push it with moderate force.

• The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.

Extending the Tray 1 to load paper (When using SP 325DNw)

This section explains how to load paper longer than A4 (297 mm) into the machine.

1. Pull out tray 1 carefully with both hands.

Place the tray on a flat surface.

2. Remove the tray 1 rear cover by pushing its center.

3. Release the extender locks on both sides of the tray, and then pull out the extender until it

clicks.

Make sure the extender's inner surface and the scale are aligned.

CMC057

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2. Paper Specifications and Adding Paper

4. Lock the extender in the extended position.

5. Follow Steps 2 to 6 in "Loading Paper into Tray 1".

• To reinsert the extender, you might have to push it with moderate force.

• The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.

Loading Paper into Bypass Tray

• Do not load paper while the machine is printing.

1. Open the bypass tray.

If you load A4 (297 mm) or larger size paper, pull out the bypass tray extension.

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Loading Paper

2. Slide the side guides outward, then load paper with the print side up, and push in until it

stops against the machine.

3. Adjust the side guides to the paper width.

Loading Envelopes

• Before printing on envelopes, make sure to lower the levers on the machine rear, inside the rear cover, to avoid envelopes coming out creased. Also, pull up the levers back to their original

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2. Paper Specifications and Adding Paper

positions after printing. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes.

• Avoid using self-adhesive envelopes. They may cause machine malfunctions.

• Check there is no air in the envelopes before loading.

• Load only one size and type of envelope at a time.

• Before loading envelopes, flatten their leading edges (the edge going into the machine) by running a pencil or ruler across them.

• Some kinds of envelope might cause misfeeds, wrinkles or print poorly.

• Print quality on envelopes may be uneven if parts of an envelope have different thicknesses. Print one or two envelopes to check print quality.

• In a hot and humid environment, the envelope might be output creased or improper printing quality.

1. Open the bypass tray.

2. Slide the side guides outward, then load envelopes with the print side up, and push in

until it stops against the machine.

Envelopes whose flaps are open must be printed with the flaps open, and envelopes whose flaps are closed must be printed with the flaps closed. Before loading envelopes, make sure they are as flat as possible.

3. Adjust the side guides to the envelope width.

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4. Open the rear cover.

Loading Paper

5. Lower the levers for printing envelopes on both sides to the position indicated with an

envelope mark.

Make sure to pull up the levers back to their original positions after printing.

6. Close the rear cover.

• Be sure to load envelopes so that their flaps are on the left. If you do not, the envelopes will become creased.

2. Paper Specifications and Adding Paper

• If printed envelopes come out badly creased, load the envelopes in the opposite direction, and then rotate the print object by 180 degrees using the printer driver before printing. For details, see the printer driver Help.

Specifying Paper Type and Paper Size Using Smart Organizing Monitor

The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using.

1. On the [Start] menu, click [All Programs].

2. Click [SP 320 Series Software Utilities].

3. Click [Smart Organizing Monitor].

Smart Organizing Monitor starts.

4. If the machine you are using is not selected, click [Connect Printer], and then do one of the

following:

• Select the machine's model.

• Enter the IP address of the machine manually.

• Click [Search Network Printer] to search the machine via the network.

5. Click [OK].

6. On the [User Tools] tab, click [Printer Configuration].

If you are requested to enter an access code, enter the access code and then click [OK].

The default access code is "Admin".

7. On the [Paper Input] tab, select the paper type and paper size, and then click [OK].

8. Click [Close].

Specifying a Custom Paper Size

1. On the [Start] menu, click [All Programs].

2. Paper Specifications and Adding Paper

2. Click [SP 320 Series Software Utilities].

3. Click [Smart Organizing Monitor].

4. If the machine you are using is not selected, click [Connect Printer], and then do one of the

following:

• Select the machine's model.

• Enter the IP address of the machine manually.

• Click [Search Network Printer] to search the machine via the network.

5. Click [OK].

6. On the [User Tools] tab, click [Printer Configuration].

If you are requested to enter an access code, enter the access code and then click [OK].

The default access code is "Admin".

7. On the [Paper Input] tab, select [Custom Paper Size] in the [Paper Size] list.

8. In the [Unit:] list, select [mm:] or [inch:].

9. In the [Horizontal] box and [Vertical] box, specify the width and length.

10. Click [OK].

11. Click [Close].

Specifying Paper Type and Paper Size Using Web Image Monitor

This section describes how to specify paper sizes and types using Web Image Monitor.

1. Start the web browser and access the machine by entering its IP address.

The top page of Web Image Monitor appears.

2. Click [System Settings].

3. Click [Tray Paper Settings].

4. Select the paper type and paper size for the tray you want to use.

5. Enter the administrator password if required.

6. Click [OK].

7. Close the web browser.

Specifying a Custom Paper Size

1. Start the web browser and access the machine by entering the IP address.

2. Click [System Settings].

3. Click [Tray Paper Settings].

4. Select [Custom Size] in the [Paper Size] list.

5. Select [mm] or [inch] and specify the width and length.

6. Enter the administrator password if required.

7. Click [OK].

8. Close the web browser.

2. Paper Specifications and Adding Paper

Specifying Paper Type and Paper Size Using the Printer Driver

• Make sure that the paper type and size specified with the printer driver matches the type and size of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the type or size of the paper may be mismatched and the print job may not print correctly.

When Using Windows

The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using.

1. Open the [Printing Preferences] dialog box from the printer driver.

For information of how to open the printer driver properties from [Devices and Printers], see page 46 "Displaying the Printing Preferences Dialog Box".

The [Printing Preferences] dialog box appears.

2. Click the [Paper] tab.

3. In the [Input Tray:] list, select the paper tray you want to use for printing.

4. In the [Paper Type:] list, select the type of paper that is loaded in the paper tray.

5. Select the [Print On] check box and select the size of the paper that is loaded in the paper

tray.

Clear the [Fit to Print Size] check box as necessary.

Specifying Paper Type and Paper Size Using the Printer Driver

6. Click [OK].

When Using OS X

The procedure in this section is an example based on OS X 10.11. The actual procedure may vary depending on the operating system you are using.

1. Start System Preferences.

2. Click [Printers & Scanners].

3. Select the printer you are using.

4. In the [Paper Size:] list, select the size of the document to be printed.

5. Select [Printer Features] in the pop-up menu.

6. In the [Media Type:] list, select the type of paper that is loaded in the paper tray.

2. Paper Specifications and Adding Paper

Supported Paper

• After loading paper in the tray, specify the paper type and size using Smart Organizing Monitor and the printer driver. This machine does not detect the paper size automatically.

• When loading custom size paper, specify the width and length using printer driver.

Tray 1

Type Size Weight Capacity

Plain Paper

Recycled Paper

Thick Paper 1

Thick Paper 2

Thin Paper

Letterhead

Preprinted Paper

Label Paper

Prepunched Paper

Bond Paper

Cardstock

Color Paper

Plain Paper

Recycled Paper

Thick Paper 1

Thick Paper 2

Thin Paper

/2 × 11, B5 JIS, B6 JIS,

A4, 8 A5 LEF, A5 SEF, A6, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 16K, 8.11 × 13.3, 51/2 × 81/

Custom size:

100 to 216 mm in width,

148 to 356 mm in length

(3.94 to 8.50 inches in width,

5.83 to 14.02 inches in length)

52 to 162 g/m

(14 to 43 lb.)

52 to 162 g/m

(14 to 43 lb.)

250

(80 g/m2, 20 lb.)

250

(80 g/m2, 20 lb.)

Letterhead

Preprinted Paper

Label Paper

Prepunched Paper

Bond Paper

Cardstock

Color Paper

Bypass tray

Type Size Weight Capacity

Supported Paper

Plain Paper

Recycled Paper

Thick Paper 1

Thick Paper 2

Thin Paper

Letterhead

Preprinted Paper

Envelope

Label Paper

Prepunched Paper

Bond Paper

Cardstock

Color Paper

Plain Paper

Recycled Paper

Thick Paper 1

Thick Paper 2

/2 × 11, B5 JIS, B6 JIS,

A4, 8 A5 LEF, A5 SEF, A6, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 16K, 8.11 × 13.3, 51/2 × 81/2, 41/8 × 91/2, 37/8 × 71/2, DL Env, C6 Env, C5 Env

Custom size:

90 to 216 mm in width,

140 to 356 mm in length

(3.54 to 8.50 inches in width,

52 to 162 g/m

(14 to 43 lb.)

52 to 162 g/m

(14 to 43 lb.)

(80 g/m2, 20 lb.)

Thin Paper

5.51 to 14.02 inches in length)

Letterhead

Preprinted Paper

Envelope

Label Paper

Prepunched Paper

Bond Paper

Cardstock

Color Paper

The number of envelopes that can be loaded is up to 8.

• Always set the paper vertically regardless of the size.

2. Paper Specifications and Adding Paper

Specifications of Paper Types

The following tables describe the types of paper that can be used with this machine.

• Depending on the paper type, the toner may take a while to dry. Before handling printed sheets, make sure that they have fully dried. Otherwise, the toner may smudge.

• Print quality can be guaranteed only if recommended paper is used. For more information about the recommended paper, contact your sales or service representative.

Plain Paper

Item Description

Paper thickness 65 to 99 g/m2 (17 to 27 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Thick Paper 1

Item Description

Paper thickness 100 to 130 g/m2 (27 to 35 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Thick Paper 2

Item Description

Paper thickness 131 to 162 g/m2 (35 to 43 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size None

Supported Paper

Thin Paper

Item Description

Paper thickness 52 to 64 g/m2 (14 to 16 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Recycled Paper

Item Description

Paper thickness 75 to 90 g/m2 (20 to 24 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

Color Paper

Item Description

Paper thickness 75 to 90 g/m2 (20 to 24 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

2. Paper Specifications and Adding Paper

Preprinted Paper

Item Description

Paper thickness 75 to 90 g/m2 (20 to 24 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

Prepunched Paper

Item Description

Paper thickness 75 to 90 g/m2 (20 to 24 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

Letterhead

Item Description

Paper thickness 100 to 130 g/m2 (27 to 35 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×

13.3

Notes Paper that has a thickness outside the specified range cannot be printed

onto.

Supported Paper

Bond Paper

Item Description

Paper thickness 105 to 160 g/m2 (28 to 43 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size None

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

Cardstock

Item Description

Paper thickness 105 to 160 g/m2 (28 to 43 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size None

Notes If the paper thickness is outside the specified range, select [Thin Paper],

[Plain Paper], [Thick Paper 1], or [Thick Paper 2].

Label Paper

Item Description

Paper thickness 105 to 160 g/m2 (28 to 43 lb.)

Supported paper tray Tray 1 and bypass tray

Duplex supported size None

Notes Avoid using adhesive label paper on which glue is exposed. Glue may stick

to the inner parts of the machine, which can cause paper feed problems, deterioration in print quality, or premature wear of the print cartridge's photo conductor unit.

CER112

2. Paper Specifications and Adding Paper

Envelope

Item Description

Supported paper tray Bypass tray

Duplex supported size None

Notes

• Avoid using self-adhesive envelopes. They may cause machine malfunctions.

• The number of envelopes that can be printed per minute is approximately half that of middle thick paper.

• Paper can be loaded only up to the lower of the two paper limit marks of the tray.

• If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees. For details about changing the orientation see the printer driver Help.

• Environmental factors can degrade the print quality on both recommended and non-recommended envelopes.

• If envelopes are severely curled after printing, flatten them by bending them back against the curl.

• After printing, envelopes sometimes have creases along their long edges and toner smear on their unprinted sides. Print images might also be blurred. When printing large, black-solid areas, striping can occur as a result of the envelopes overlapping.

• To correctly specify the length of an envelope whose flap opens along its short edge, be sure to include the open flap when measuring.

• Fan envelopes, and then align their edges before loading.

DAC573

DAC574

DAC575

Supported Paper

• When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them.

• When fanning envelopes, make sure the envelope flaps are not stuck. If they are stuck, separate them.

• Before loading envelopes, flatten them out so that their curl does not exceed that shown as shown below.

• If the curl is severe, flatten out the envelopes using your fingers, as shown below.

2. Paper Specifications and Adding Paper

Non-Recommended Paper Types

Do not use the following types of paper:

• Ink-jet printer paper

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• Wrinkled paper

• Damp paper

• Dirty or damaged paper

• Paper that is dry enough to emit static electricity

• Paper that has already been printed onto, except a preprinted letterhead paper.

Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g.monochrome and color copiers, ink-jet printers, etc.)

• Special paper, such as thermal paper and carbon paper

• Paper weighing heavier or lighter than the limit

• Paper with windows, holes, perforations, cutouts, or embossing

• Adhesive label paper on which glue or base paper is exposed

• Paper with clips or staples

• When loading paper, take care not to touch the surface of the paper.

• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print quality degradation, or malfunctions.

Paper Storage

• Store paper appropriately. If the paper is stored incorrectly, misfeeds, lower printing quality, or malfunctions may result.

When storing paper:

• Do not store paper in a humid place.

• Do not store paper in direct sunlight.

• Do not stand paper on its edge.

• Store any leftover paper in a wrapping or box supplied with the paper.

Print Area

CHZ904

CMC044

The diagram below shows the area of the paper that the machine can print on.

From the printer driver

Supported Paper

1. Print area

2. Feed direction

3. Approx. 4.2 mm (0.2 inches)

4. Approx. 4.2 mm (0.2 inches)

Envelope

1. Print area

2. Feed direction

3. Approximately 4.2 mm (0.2 inches)

4. Approximately 4.2 mm (0.2 inches)

• The print area may vary depending on the paper size, printer language and printer driver settings.

2. Paper Specifications and Adding Paper

• For better envelope printing, we recommend you set the right, left, top, and bottom print margins to at least 15 mm (0.6 inches) each.

3. Printing Documents

DSG261

DSG262

This chapter describes how to configure settings on the printer driver and print documents.

What You Can Do with the Printer Function

Duplex printing

You can print on both sides of a sheet of paper. For details, see the printer driver Help.

Combined printing

You can combine multiple pages and print them on a single sheet of paper. For details, see the printer driver Help.

3. Printing Documents

Displaying the Printing Preferences Dialog Box

To change the default settings of the printer driver, configure settings in the [Printing Preferences] dialog box.

To change the default settings of all applications, open the [Printing Preferences] dialog box from the OS. For details, see page 46 "Displaying the Printing Preferences Dialog Box from the [Start] Menu". To change the default settings of a specific application, open the [Printing Preferences] dialog box from that application. For details, see page 46 "Displaying the Printing Preferences Dialog Box in an Application".

Displaying the Printing Preferences Dialog Box from the [Start] Menu

This section explains how to open the [Printing Preferences] dialog box from [Devices and Printers].

• When the printer driver is distributed from the print server, the setting values specified by the server are displayed as the default for [Printing Defaults...].

• You cannot configure different print settings for each user. The settings configured in this dialog box are used as the default.

1. On the [Start] menu, click [Devices and Printers].

2. Right-click the icon of the printer you want to use.

3. Click [Printing Preferences].

Displaying the Printing Preferences Dialog Box in an Application

You can make printer settings for a specific application. To make printer settings for a specific application, open the [Printing Preferences] dialog box from that application.

The settings displayed in the [Printing Preferences] dialog box opened from the [Devices and Printers] window are applied as the default in the [Printing Preferences] dialog box opened in an application. When printing from an application, modify the settings as required.

The screens displayed may differ depending on the application. The following procedure explains how to print documents from an application using WordPad in Windows 7 as an example.

Displaying the Printing Preferences Dialog Box in an Application When Using Windows

1. Click the WordPad menu button in the upper left corner of the window, and then click

[Print].

Displaying the Printing Preferences Dialog Box

2. In the [Select Printer] list, select the printer you want to use.

3. Click [Preferences].

• Procedures for opening the [Printing Preferences] dialog box vary depending on the application. For details, see the printer driver Help or the manuals provided with the application.

Displaying the Printing Preferences Dialog Box in an Application When Using OS X

The following procedure is explained using OS X 10.11 as an example.

1. Open the document to print.

2. Select [Print...] on the [File] menu.

3. Check that the machine name or IP address you are using is selected in the [Printer:]

popup menu.

If the machine name or IP address you are using is not selected in the [Printer:] list, click the list, and then select the machine.

3. Printing Documents

Basic Operation of Printing

The following procedure explains how to perform basic printing.

The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using.

For details of printing options, see the printer driver Help.

1. Open the printer properties dialog box in your document's application.

For details about each setting, click [Help]. You can also click the information icons to show configuration information.

2. Set printing options as necessary, and then click [OK].

The printer properties dialog box closes.

3. Click [Print].

• If a paper jam occurs, printing stops after the current page has been printed out. After the jammed paper is removed, printing restarts from the jammed page automatically. For details about how to remove the jammed paper, see page 83 "Clearing Misfeeds".

• After printing on envelopes, make sure to pull up the levers for printing on envelopes back to their original positions. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes. For details about the levers for printing on envelopes, see page 20 "Loading Paper".

DSG128

Basic Operation of Printing

If a Paper Mismatch Occurs

The machine reports an error if:

• The paper type does not match the print job's settings when [Input Tray:] is set to [Auto Tray Select].

• The paper size does not match the print job's settings when [Size Mismatch Detection] under [Tray Paper Settings] is enabled.

There are two ways to resolve these errors:

Continue printing using mismatched paper

Ignore the error and print using mismatched paper.

Cancel the print job

Cancel printing.

• If [Auto Continue] on Smart Organizing Monitor is enabled, the machine ignores the paper type and size settings and prints on whatever paper is loaded. Printing stops temporarily when the error is detected, and restarts automatically after about ten seconds using the settings made on Smart Organizing Monitor. For details about configuring settings on Smart Organizing Monitor, see page 65 "Using Smart Organizing Monitor".

Continuing printing using mismatched paper

If the paper is too small for the print job, the printed image will be cropped.

1. If the Alert indicator lights up, press the [Start] key.

Canceling a Print Job

You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job.

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3. Printing Documents

Canceling a print job before printing has started

• Windows

1. Double-click the printer icon on the task tray of your computer.

2. Select the print job you want to cancel, click the [Document] menu, and then click

[Cancel].

3. Click [Yes].

• If you cancel a print job that has already been processed, printing may continue for a few pages before being canceled.

• It may take a while to cancel a large print job.

Canceling a print job while printing

1. Press the [Stop] key.

4. Configuring the Machine Using Utilities

This chapter describes how to configure the machine using utilities.

Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor

Use Web Image Monitor or Smart Organizing Monitor to change the configuration of the machine from a computer.

Available operations for Web Image Monitor and Smart Organizing Monitor are as follows:

Available operations Web Image Monitor

Checking the system settings Available Available

Configuring paper settings Available Available

Adjusting the sound volume Available Unavailable

Configuring the priority tray Available Available

Configuring toner saving Available Unavailable

Configuring interface settings Available Available

Checking the network settings Available Available

Configuring IPsec settings Available Available

Configuring Energy Saver Mode Available Available

Configuring administrator settings Available Unavailable

Printing lists/reports Available Available

Smart Organizing

Monitor

4. Configuring the Machine Using Utilities

Using Web Image Monitor

• Some items might not appear, depending on the model type you are using.

Available operations

The following operations can be remotely performed using Web Image Monitor on a computer:

• Displaying the printer's status or settings

• Configuring the printer's settings

• Configuring the network settings

• Configuring the IPsec settings

• Printing reports

• Setting the administrator password

• Resetting the printer's configuration to the factory default

• Creating backup files of the printer's configuration

• Restoring the printer's configuration from backup files

Recommended web browsers

• Internet Explorer 6 or later

• Firefox 3.0 or later

• Safari 3.0 or later

Displaying Top Page

When you access the machine using Web Image Monitor, the top page appears in your browser's window.

1. Launch the web browser.

2. In the web browser’s address bar, enter “http://(machine’s IP address)/” to access the

machine.

If a DNS or WINS server is used and the machine’s host name has been specified, you can enter the host name instead of the IP address.

The top page of Web Image Monitor appears.

Top page

Every Web Image Monitor page is divided into the following areas:

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Using Web Image Monitor

1. Menu area

If you select menu, its content will be shown on the main area.

2. Tab area

Contains tabs for switching between information and settings you want to see or configure.

3. Help

If you click this icon, help index page opens.

4. Main area

Displays the contents of the item selected in the menu area. Printer information in the main area is not automatically updated. Click [Refresh] at the upper right in the

main area to update the printer information. Click the refresh button of the web browser to refresh the entire browser screen.

• If you use an older version of a supported web browser or the web browser has JavaScript and cookies disabled, display and operation problems may occur.

• If you are using a proxy server, configure the web browser settings as necessary. For details about the settings, contact your administrator.

• The previous page may not appear even if the back button of the web browser is clicked. If this happens, click the refresh button of the web browser.

Changing the Interface Language

Select the desired interface language from the [Language] list.

Installing the Help Source File

Follow the procedure below to install the help.

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4. Configuring the Machine Using Utilities

1. Copy the [WIMHELP] folder on the CD-ROM to your computer's hard drive.

The example procedures explain how to copy the [WIMHELP] folder to the C:\tmp\WIMHELP directory.

2. Access Web Image Monitor, and then click [Help Source File Setting] on the

[Administrator Tools] page.

3. In the text box, enter "C:\tmp\WIMHELP\".

4. Enter the administrator password if required.

5. Click [OK].

Displaying Help

To use Help for the first time, you need to install its source file from the CD-ROM provided with this printer.

• By clicking , the Help icon in the header area, the contents of Help appear.

• By clicking

, the Help icon in the main area, Help for the setting items in the main area appears.

Home

[Status] tab

Click the [Status] tab on the main page to display system information, paper tray status and toner levels.

[Counter] tab

Click the [Counter] tab on the main page to check the counter information.

• [Print Counter]

Displays the total number of pages printed.

• [Duplex]

Displays the total number of duplex pages printed (pages printed on both front and back sides).

[Machine Information] tab

Displays information about the machine such as the version of the firmware and the total amount of memory.

System Settings

[Tray Paper Settings] tab

You can configure tray paper settings.

• [Tray 1]

Select the paper size and paper type for Tray 1.

• [Bypass Tray]

Select the paper size and paper type for the bypass tray.

• [Priority Tray]

Select a tray to check first when automatic tray selection is specified for the print job.

• [Bypass Tray Setting Priority]

Select how print jobs using the bypass tray are handled.

4. Configuring the Machine Using Utilities

• [Size mismatch detection]

Select whether to set the machine to report an error if the paper size does not match the print job's settings.

[Toner Management] tab

• [Supply End Option]

If [Continue Printing] is selected, refill toner will be available.

[Interface] tab

• [Fixed USB Port]

Specifies whether the same printer driver can be used for multiple machines or not under USB connection.

Network Settings

[Network Status] tab

• [General Status]

You can check [Ethernet Speed], [IPP Printer Name], [Network Version], [Ethernet MAC Address], [Active Interface], and [Wi-Fi Direct IP Address] (only SP 325DNw).

• [TCP/IP Status]

You can specify [DHCP], [IP Address], [Subnet Mask], and [Gateway] for IPv4.

[IPv6 Configuration] tab

• [IPv6]

Select whether to enable or disable IPv6.

• [IPv6 Address]

You can specify or check [DHCP], [Stateless Address], [Link-local Address], [Manual Configuration Address] for IPv6.

[Network Application] tab

• [Network Print Setting]

Specify whether or not to print using [IPP], [FTP], [RAW], or [LPR].

• [mDNS Setting]

Specify whether to enable Multicast DNS.

[DNS] tab

• [DNS]

You can specify [DNS Method], [Primary DNS Server], [Secondary DNS Server], [Domain Name], [IPv6 DNS Method], [Primary IPv6 DNS Server], [Secondary IPv6 DNS Server], [IPv6 Domain Name], [DNS Resolve Priority], [DNS Timeout (seconds)], and [Host Name].

Using Web Image Monitor

[Auto E-mail Notification] tab

The settings on this tab are for sending a notification e-mail when the machine’s status changes. You can specify up to two recipients.

• [Display Name]

Enter a sender name for notification e-mail.

• [E-mail Address]

Enter the address of the recipient of the alert email.

• [Paper Misfeed]/[Out of Paper]/[Replace Print Cartridge Soon]/[Call Service]/[Replace Print Cartridge]/[Cover Open]

Select which items to send notifications about.

[SNMP] tab

• [SNMP]

Select whether to enable the machine to use SNMP services.

• [Trap]

You can specify [Target Trap], [SNMP Management Host 1], and [SNMP Management Host 2].

• [Community]

You can specify [Get Community] and [Trap Community].

• [System]

Enter [Location] and [Contact] that are displayed on the top page.

[SMTP] tab

You can specify [Primary SMTP Server], [Port No.], [Authentication Method], [User Name], [Password], [Device E-mail Address], and [Server Timeout (seconds)].

[POP3] tab

You can specify [POP3 Server], [User Account], [User Password], and [Authentication].

[Wireless] tab (only SP 325DNw)

• [Wireless LAN Status]

The status of the following items is displayed:

[Wireless LAN Status], [MAC Address], [Communication Mode], [SSID], [Wireless Signal Status], and [Wireless].

• [Wireless LAN Settings]

• [SSID]

Enter the SSID name. Can contain 32 characters.

When you click [Scan List], a list of access points that is currently available is displayed. You can select the SSID name from the list.

4. Configuring the Machine Using Utilities

• [Communication Mode]

[Infrastructure] is selected by default. Therefore, connect the machine to a wireless router or access point.

• [Authentication]

Select an authentication method.

• [WPA2-PSK]

When this is selected, communication will be encrypted with CCMP (AES). Enter a value in [WPA Passphrase] that contains from 8 to 64 characters.

• [Mixed Mode WPA/WPA2]

When this is selected, communication will be encrypted with TKIP/AES. Enter a value in [WPA Passphrase] that contains from 8 to 64 characters.

• [Encryption]

Select an encryption method.

• [None]

When it is selected, communication will not be secured by encryption.

• [WEP]

When it is selected, communication will be encrypted in WEP (Wired Equivalent Privacy).

Specify [WEP Key Length], [WEP Transmit Key ID], and [WEP Key Format] and enter [WEP Key]. The following table shows the number and types of characters you can enter, depending on the key settings.

WEP key max length

WEP key valid characters

• [Wi-Fi Direct Settings]

• [SSID]

Enter the SSID name. Can contain 32 characters.

WEP key length is 64 bits WEP key length is 128 bits

WEP format is

Hex

WEP format is

ASCII

WEP format is

Hex

WEP format is

ASCII

10 characters 5 characters 26 characters 13 characters

0–9, A–F, a– f

0x20–0x7e

0–9, A–F, a– f

0x20–0x7e

[Google Cloud] tab

• [Google Cloud Print]

Specify whether to enable [Google Cloud Print]. When Google Cloud Print is disabled, [Local Discovery] and [Timeout (seconds)] below cannot be configured.

• [Registration Status]

Displays the status of Google Cloud Print registration.

• [Registration Account]

Displays the Account (e-mail address) of Google Cloud Print registration.

• [Local Discovery]

Specify whether to enable local discovery.

• [Timeout (seconds)]

Enter the number of seconds the machine waits before an XMPP connection times out.

IPsec Settings

• This function is available only when an administrator password is specified.

Using Web Image Monitor

IPsec Global Settings tab

• [IPsec Function]

Select whether to enable or disable IPsec.

• [Default Policy]

Select whether to allow for the default IPsec policy.

• [Broadcast and Multicast Bypass]

Select the services that you do not want to apply IPsec from the following:

[DHCPv4], [DHCPv6], [SNMP], [mDNS], [NetBIOS], [UDP Port 53550]

• [All ICMP Bypass]

Select whether to apply IPsec to ICMP packets (IPv4 and IPv6).

[IPsec Policy List] tab

Click the [IPsec Policy List] tab on the IP security settings page to display the list of registered IPsec policies.

4. Configuring the Machine Using Utilities

To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page.

IP Policy Settings

• [No.]

Specify a number between 1 and 10 for the IPsec policy. The number you specify will determine the position of the policy in the IPsec Policy List.

• [Activity]

Select whether to enable or disable the policy.

• [Name]

Enter the name of the policy. Can contain up to 16 characters.

• [Address Type]

Select IPv4 or IPv6 as the type of IP address to be used in IPsec communication.

• [Local Address]

Displays the IP address of this printer.

• [Remote Address]

Enter the IPv4 or IPv6 address of the device with which to communicate.

Can contain up to 39 characters.

• [Prefix Length]

Enter the prefix length of the Remote Address, using a value between 1 and 128. If this setting is left blank, "32" (IPv4) or "128" (IPv6) will be automatically selected.

• [Action]

Specify how the IP packets are processed from the following:

• [Allow]

IP packets are both sent and received without IPsec applied to them.

• [Drop]

IP packets are discarded.

• [Require Security]

If you have selected [Require Security], you must configure [IPsec Settings] and [IKE Settings].

IPsec Settings

• [Encapsulation Type]

Specify the encapsulation type from the following:

• [Transport]

• [Tunnel]

• [Security Protocol]

Select the security protocol from the following:

• [AH]

Using Web Image Monitor

IPsec is applied to IP packets that are both sent and received.

Select this mode to secure only the payload section of each IP packet when communicating with IPsec compliant devices.

Select this mode to secure every section of each IP packet. We recommend this type for communication between security gateways (such as VPN devices).

Establishes secure communication that supports authentication only.

• [ESP]

Establishes secure communication that supports both authentication and data encryption.

• [ESP&AH]

Establishes secure communication that supports both data encryption and authentication of packets, including packet headers.

Note that you cannot specify this protocol when [Tunnel] is selected for [Encapsulation Type].

• [Authentication Algorithm for AH]

Specify the authentication algorithm to be applied when [AH] or [ESP&AH] is selected for [Security Protocol] from the following:

[MD5], [SHA1]

• [Encryption Algorithm for ESP]

Specify the encryption algorithm to be applied when [ESP] or [ESP&AH] is selected for [Security Protocol] from the following:

[None], [DES], [3DES], [AES-128], [AES-192], [AES-256]

• [Authentication Algorithm for ESP]

Specify the authentication algorithm to be applied when [ESP] is selected for [Security Protocol] from the following:

[MD5], [SHA1]

4. Configuring the Machine Using Utilities

• [Life Time]

Specify the life time of the IPsec SA (Security Association) as a time period or data volume. The SA will expire when the time period you specify elapses or the volume of data you specify reaches the volume carried.

• [Key Perfect Forward Secrecy]

Select whether to enable or disable PFS (Perfect Forward Secrecy).

IKE Settings

• [IKE Version]

Displays the IKE version.

• [Encryption Algorithm]

Specify the encryption algorithm from the following:

[DES], [3DES], [AES-128], [AES-192], [AES-256]

• [Authentication Algorithm]

Specify the authentication algorithm from the following:

[MD5], [SHA1]

• [IKE Life Time]

Specify the life time of the ISAKMP SA as a time period. Enter a number of seconds.

• [IKE Diffie-Hellman Group]

Select the IKE Diffie-Hellman Group to be used in the generation of the IKE encryption key from the following:

[DH1], [DH2]

• [Pre-Shared Key]

Specify the PSK (Pre-Shared Key) to be used for authentication of a communicating device. Can contain up to 32 characters.

• [Key Perfect Forward Secrecy]

Select whether to enable or disable PFS (Perfect Forward Secrecy).

Print List/Report

• [Configuration Page]

Prints general information about the printer and its current configuration.

• [Test Page]

Prints a test page for checking the printing condition.

• [PCL Font List]

Prints a list of printer-resident fonts.

• [Maintenance Page]

Prints the maintenance page.

Administrator Tools

Administrator

• [New Password]

Enter the new administrator password. Can contain up to 16 characters.

• [Confirm New Password]

Enter the same password again, to confirm.

Reset Settings

• [Reset Network Settings]

Select to restore network settings to their defaults.

Using Web Image Monitor

• [Reset Menu Settings]

Select to restore settings that are not related to the network.

• [Reset IPsec Settings]

Select to clear the IP security settings.

• [Reset IPsec Settings] appears only when a password is specified in [Administrator].

Backup Setting

Create backup files containing the printer's configuration settings. If necessary, these backup files can be used to restore previous configurations.

• [Back up Network Settings]

Backs up the network settings.

• [Back up Menu Settings]

Backs up settings that are not related to the network.

• [Back up IPsec Settings]

Backs up the IP security settings to a file.

• [Back up IPsec Settings] appears only when a password is specified in [Administrator].

Follow the procedure below to create configuration backup files.

4. Configuring the Machine Using Utilities

1. Select the option button for the type of data you wish to back up.

2. Enter the administrator password if required.

3. Click [OK].

4. Click [Save] in the confirmation dialog box.

5. Navigate to the location to save the backup file.

6. Specify a name for the file, and click [Save].

Restore Setting

Restore the printer's settings from a previously created backup file.

• [File to Restore]

Enter the path and name of the file to restore, or click [Browse...] to select the file.

Follow the procedure below to restore configuration backup files.

1. Click [Browse...].

2. Navigate to the directory containing the backup file to restore.

3. Select the backup file, and click [Open].

4. Enter the administrator password if required.

5. Click [OK].

Help Source File Setting

• [Help Source File]

Enter the help source file path.

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Using Smart Organizing Monitor

The state and status information of the machine can be checked using Smart Organizing Monitor.

Displaying the Smart Organizing Monitor Dialog

1. On the [Start] menu, click [All Programs].

2. Click [SP 320 Series Software Utilities].

3. Click [Smart Organizing Monitor].

4. If the machine you are using is not selected, click [Connect Printer], and then do one of the

following:

• Select the machine's model.

• Enter the IP address of the machine manually.

• Click [Search Network Printer] to search the machine via the network.

5. Click [OK].

Checking the Status Information

1. Image area

Displays the status of this machine with an icon.

4. Configuring the Machine Using Utilities

2. Tab area

• Status tab

• Printer Name

• Print Cartridge Displays the following messages to indicate remaining toner levels: Remaining Level 1 to 5,

"Almost Empty" and "Empty".

• Input Tray You can check the following information about the input trays. [Input Tray], [Status], [Paper Size], [Paper Type] Displays the type of the paper loaded into each input tray.

• Maintenance Displays the consumables statuses.

• System Displays the system information about the printer, such as the model name, system version, and

memory size.

• Counter Displays information about the counters.

• Network Displays network details such as the printer's IP address and network-related information.

• Job Log tab Displays the job log information.

• User Tools tab Click to print lists or configuration pages, or to configure settings of the machine.

3. Message area

Displays the status of this machine with a message. For details about error messages, see page 81 "Error and Status Messages Appear on Smart Organizing

Monitor".

4. [Connect Printer] button

Click to select a printer driver.

5. [Refresh:]

Specify the automatic update of the display.

Configuring the Machine Settings

Smart Organizing Monitor is used to modify the machine’s settings.

1. On the [Start] menu, click [All Programs].

2. Click [SP 320 Series Software Utilities].

3. Click [Smart Organizing Monitor].

Using Smart Organizing Monitor

4. If the machine you are using is not selected, click [Connect Printer], and then do one of the

following:

• Select the machine's model.

• Enter the IP address of the machine manually.

• Click [Search Network Printer] to search the machine via the network.

5. Click [OK].

6. On the [User Tools] tab, click [Printer Configuration].

7. Enter the access code, and then click [OK].

The default access code is “Admin”.

8. Change the settings if necessary.

9. Click [OK].

10. Click [Close].

Access Code

The configurable functions depend on the authority of the access code you enter.

• Administrator

All tabs in the [Printer Configuration] dialog box are available.

• General users

Only the [Paper Input] tab is available.

Tab Settings

This section provides a tab-by-tab overview of the machine settings that can be modified using Smart Organizing Monitor. For more information on each setting item, see the Smart Organizing Monitor Help.

Paper Input tab

• You can change paper size and other paper settings.

Maintenance tab

• You can adjust print starting positions.

System tab

• You can set basic functions required to use the printer. The printer can be used on factory-set defaults, but the configuration can be changed depending on the condition of the user.

• The changed condition holds even if the printer is turned off.

• The access code can be changed on this tab.

IPv6, Network 1, Network 2 and Network 3 tabs

• You can set configurations about network connection and communication.

4. Configuring the Machine Using Utilities

• The following operations are possible on these tabs:

• Checking the printer name, active protocol, and other printer information

• Making interface settings, including the timeout setting and protocol settings

• Checking or making TCP/IP settings

• Checking or making SMTP, SNMP and IPsec settings

• Checking or making Alert settings

Wireless tab

• You can set configurations about wireless LAN network connection and communication.

• The following operations are possible on the tab:

• Checking the wireless LAN status

• Connecting wireless LAN manually

• Connecting with one touch using WPS (only SP 320DN)

Printer tab

• You can set configurations about the printer.

Printing the Configuration Page

1. On the [Start] menu, click [All Programs].

2. Click [SP 320 Series Software Utilities].

3. Click [Smart Organizing Monitor].

4. If the machine you are using is not selected, click [Connect Printer], and then do one of the

following:

• Select the machine's model.

• Enter the IP address of the machine manually.

• Click [Search Network Printer] to search the machine via the network.

5. Click [OK].

6. On the [User Tools] tab, select [Configuration Page] in the [List/Test Print] list.

7. Click [Print].

5. Maintaining the Machine

CMC013

This chapter describes how to replace supplies and how to clean the machine.

Replacing the Print Cartridge

• Store print cartridge in a cool dark place.

• Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time. Early replacement of the print cartridge might be necessary. Therefore, we recommend you always keep a new print cartridge ready.

• For good print quality, the manufacturer recommends that you use genuine toner from the manufacturer.

• The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

• Do not allow paper clips, staples, or other small objects to fall inside the machine.

• Do not expose the print cartridge without its cover to direct sunlight for a long time.

• Do not touch the print cartridge's photo conductor unit.

• Do not touch the ID chip on the side of the print cartridge as indicated in the illustration below.

CMC014

DSG217

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5. Maintaining the Machine

• If toner runs out, you cannot print until the print cartridge is replaced.

Toner/Paper End indicator

• Replace the print cartridge when the Toner/Paper End indicator lights up.

• Prepare a new print cartridge when the Toner/Paper End indicator flashes.

1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray.

2. Push the side button to open the front cover, and then carefully lower it.

3. Hold the center of the print cartridge and carefully raise it slightly and then pull it out

horizontally.

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

CMC081

CMC019

DPH045

Replacing the Print Cartridge

• Place the old print cartridge on paper or similar material to avoid dirtying your workspace.

4. Take the new print cartridge out of the box, and then take it out of the plastic bag.

5. Place the print cartridge on a flat surface, and then remove the protection sheet.

6. Hold the print cartridge and shake it from side to side five or six times.

Even distribution of toner within the bottle improves print quality.

DSG219

CMC083

5. Maintaining the Machine

7. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it

slightly and push it fully in. Then push down on the cartridge until it clicks into place.

8. Carefully push up the front cover until it closes. Be careful not to trap your fingers.

After closing the front cover, wait until the print cartridge is ready to use.

9. Put the protective sheet you removed in Step 5 on the old print cartridge. Then, put the old

print cartridge into the bag, and then put it into the box.

• Make sure to cover the old print cartridge with the protective cover for recycling and environmental purposes.

• (mainly Europe and Asia) If you want to discard your used toner container, please contact your local sales office. If you discard it by yourself, treat it as general plastic waste material.

• (mainly North America) Please see our local company website for information on the recycling of supply products, or you can recycle items according to the requirements of your local municipalities or private recyclers.

Cautions When Cleaning

Clean the machine periodically to maintain high print quality.

Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

• To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine and thinner, or spray insecticide on the machine.

• If there is dust or grime inside the machine, wipe with a clean, dry cloth.

• You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire hazard.

• Do not allow paper clips, staples, or other small objects to fall inside the machine.

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DSG172

5. Maintaining the Machine

Cleaning the Friction Pad and Paper Feed Roller

1. Turn off the power.

2. Unplug the power cord from the wall outlet. Remove all the cables from the machine.

3. Pull out tray 1 carefully with both hands.

Place the tray on a flat surface. If there is paper in the tray, remove it.

4. Wipe the friction pads with a damp cloth.

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Cleaning the Friction Pad and Paper Feed Roller

5. Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry

cloth to remove the moisture.

6. Reload the removed paper into the tray, and then push the tray carefully into the machine

until it clicks into place.

7. Insert the plug of the power cord into the wall socket securely. Connect all the interface

cables that were removed.

8. Turn on the power.

• If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative.

5. Maintaining the Machine

Moving and Transporting the Machine

This section provides cautions that you must follow when moving the machine both short and long distances.

Repack the machine in its original packing materials when moving it over a long distance.

• Be sure to disconnect all cables from the machine before transporting it.

• The machine is a precision piece of machinery. Be sure to handle it carefully when moving it.

• Make sure to move the machine horizontally. Take extra caution when carrying the machine up or down stairs.

• Do not remove the print cartridge when moving the machine.

• Be sure to hold the machine level while carrying it. To prevent toner from spilling, move the machine carefully.

• Keep the machine away from salt-bearing air and corrosive gases. Also, do not install the machine in places where chemical reactions are likely (laboratories, etc.), as doing so will cause the machine to malfunction.

Ventilation

When you use this machine in a confined space without good ventilation for a long time or print large quantities, you might detect an odd smell.

This might cause the output paper to also have an odd smell.

When you detect an odd smell, regularly ventilate in order to keep the workplace comfortable.

• Set up the machine so that it does not directly ventilate towards people.

• Ventilation should be more than 30 m3/hr/person.

New machine smell

When a machine is new, it might have a unique smell. This smell will subside in about one week.

When you detect an odd smell, sufficiently ventilate and circulate the air in the room.

1. Be sure to check the following points:

• The power switch is turned off.

• The power cord is unplugged from the wall outlet.

• All other cables are unplugged from the machine.

2. Lift the machine using the inset grips on both sides of the machine, and then move it

horizontally to the place where you want to use it.

• To move the machine over a long distance, pack it well and empty all the paper trays. Take care not to tip or tilt the machine during transit.

Moving and Transporting the Machine

• Toner might spill inside the machine if the machine is not kept level during transit.

• For more information about moving the machine, contact your sales or service representative.

Disposal

Ask your sales or service representative for information about correct disposal of this machine.

Where to Inquire

Contact your sales or service representative for further information about the topics included in this manual or to inquire about other topics not included in this manual.

5. Maintaining the Machine

6. Troubleshooting

This chapter provides solutions for error messages and other problems.

Error and Status Indicate on the Control Panel

The LED on the operation panel indicates the machine status, including any errors.

LED

Power Alert Toner/

Paper

End

On - - The power is on. The status is normal.

On - Flashing The print cartridge is almost

empty.

On - On • The print cartridge is

• The print cartridge is not

• The tray has run out of

On Flashing - A paper jam has occurred in

the machine.

Status Solution

Replace the print cartridge before it becomes empty.

empty.

set correctly.

paper.

• Replace the print

• Set the print cartridge

• Load paper into the tray.

Use Web Image Monitor or Smart Organizing Monitor to determine where the paper jam is, and then remove the jammed paper. See page 83 "Clearing Misfeeds" and page 94 "Paper Feed Problems".

cartridge.

again correctly.

6. Troubleshooting

LED

Power Alert Toner/

Status Solution

Paper

End

On On - • The size of paper to print

on and the size of the paper loaded in the tray do not match.

• A cover is open.

On On - Another type of error has

occurred.

• Use Web Image Monitor or Smart Organizing Monitor to check the paper size settings, and then change either the size of paper to print on or the size of paper loaded in the tray.

• Confirm that all the covers are closed completely.

Use Web Image Monitor or Smart Organizing Monitor to check the error, and then take appropriate measures. See page 52 "Using Web Image Monitor" or page 65 "Using Smart Organizing Monitor".

On On On A malfunction has occurred. Contact your sales or service

representative.

Error and Status Messages Appear on Smart Organizing Monitor

Message Causes Solutions

No Response from I/O Device

Check the cable, power cord, and main switch.

Tray Not Detected or No Paper

The indicated paper source tray is not set properly, or no paper loaded.

Check the indicated tray.

Tray 1 Jam

Bypass Tray Jam

Duplex Jam

Inner Jam

• The power cable of the machine is not plugged in.

• The power of the machine is not turned ON.

• The USB cable is not connected.

• Tray 1 has run out of paper.

• The bypass tray has run out of paper.

A paper jam has occurred in the machine.

• Check the printer power cord.

• Check the printer power switch is on.

• Check the USB cable is properly connected.

• Load paper into Tray 1. See page 20 "Loading Paper".

• Load paper into the bypass tray. See page 20 "Loading Paper".

Remove the jammed paper. See page 83 "Clearing Misfeeds" and page 94 "Paper Feed Problems".

Outer Jam

Total Jam

Paper Size Mismatch

Paper of the selected paper size is not loaded in the indicated paper source tray.

Check the indicated tray.

The paper size specified on the machine and the size specified in the printer driver do not match.

For details about specifying the paper size setting on the machine, see page 19 "Paper Specifications and Adding Paper". For details about changing the paper size setting in the printer driver, see the printer driver Help.

6. Troubleshooting

Message Causes Solutions

Paper Type Mismatch

Paper of the selected paper type is not loaded in the indicated paper source tray.

Check the indicated tray.

Print Cartridge is near empty.

Shortly printing becomes not available. Please keep Print Cartridge handy.

Printing has been interrupted because of the memory overflow.

The paper type specified on the machine and the type specified in the printer driver do not match.

The print cartridge is almost empty.

The machine has run out of the toner.

The data is too large or complex to print.

For details about changing the paper type setting of the machine, see page 19 "Paper Specifications and Adding Paper". For details about changing the paper type setting in the printer driver, see the printer driver Help.

Prepare a new print cartridge.

Replace the print cartridge. See page 69 "Replacing the Print Cartridge".

Select [600 x 600 dpi] in [Resolution] to reduce the size of data. For details, see the printer driver Help.

Waste Toner full

No printing is available.

Open the indicated cover, and then replace Print Cartridge.

No Toner or Waste Toner full

No printing is available.

Open the indicated cover, and then replace Print Cartridge.

The waste toner bottle is full. Replace the print cartridge.

The print cartridge has not been installed.

Replace the print cartridge. See page 69 "Replacing the Print Cartridge".

DSG223

Clearing Misfeeds

• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.

• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can smudge. Make test prints until smudges no longer appear.

• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine will cause further jams and possibly damage the machine.

• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any pages that did not print out.

• If the alert indicator lights up continuously or flashes, switch to copier mode and check the displayed message.

Removing Jammed Paper from Tray 1

1. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it

carefully.

2. Carefully slide tray 1 back in until it stops.

3. If paper is loaded in the bypass tray, remove the paper.

4. Close the bypass tray.

DSG217

DSG218

DSG224

6. Troubleshooting

5. Push the side button to open the front cover, and then carefully lower it.

6. Hold the center of the print cartridge and carefully raise it slightly and then pull it out

horizontally.

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

• Place the print cartridge on paper or similar material to avoid dirtying your workspace.

7. Lifting the guide plate, remove the jammed paper carefully.

DSG219

DSG225

Clearing Misfeeds

8. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it

slightly and push it fully in. Then push down on the cartridge until it clicks into place.

9. Using both hands, carefully push up the front cover until it closes.

• When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.

Removing Jammed Paper from the Bypass Tray

1. If paper is jammed in the bypass tray input area, remove the jammed paper carefully.

2. Close the bypass tray.

DSG217

DSG218

DSG224

6. Troubleshooting

3. Push the side button to open the front cover, and then carefully lower it.

4. Hold the center of the print cartridge and carefully raise it slightly and then pull it out

horizontally.

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

• Place the print cartridge on paper or similar material to avoid dirtying your workspace.

5. Lifting the guide plate, remove the jammed paper carefully.

DSG219

DSG226

Clearing Misfeeds

6. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it

slightly and push it fully in. Then push down on the cartridge until it clicks into place.

7. Using both hands, carefully push up the front cover until it closes.

• When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.

Removing Jammed Paper from the Standard Tray or Duplex Unit

1. Open the rear cover.

DSG227

DSG228

DSG231

6. Troubleshooting

2. Hold down the B lever.

3. Remove the jammed paper carefully.

4. Close the rear cover.

DSG223

DSG233

DSG234

Clearing Misfeeds

5. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it

carefully.

6. Pull tray 1 out completely with both hands.

Place the tray on a flat surface.

7. Push the lever.

Pushing the lever lowers the duplex transport unit.

DSG235

DSG221

DSG217

6. Troubleshooting

8. If there is jammed paper, carefully remove it.

9. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops.

10. If paper is loaded in the bypass tray, remove the paper and close the bypass tray.

11. Push the side button to open the front cover, and then carefully lower it.

DSG218

DSG224

DSG219

Clearing Misfeeds

12. Hold the center of the print cartridge and carefully raise it slightly and then pull it out

horizontally.

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

• Place the print cartridge on paper or similar material to avoid dirtying your workspace.

13. Lifting the guide plate, remove the jammed paper carefully.

14. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it

slightly and push it fully in. Then push down on the cartridge until it clicks into place.

15. Using both hands, carefully push up the front cover until it closes.

6. Troubleshooting

• When closing the covers, push the covers firmly. After closing the covers, check that the error is cleared.

When You Cannot Print Test Page

Possible cause Solution

When You Cannot Print Test Page

The power cord, a USB cable, or a network cable is not connected correctly.

The port connection is not established correctly.

Make sure that the power cord, USB cable, and network cable are connected correctly. Also confirm that they are not damaged.

1. On the [Start] menu, click [Devices and Printers].

2. Right-click the icon of the machine, and then click [Printer properties].

3. Click the [Ports] tab, and then make sure that the port is set as a USB or network printer.

6. Troubleshooting

Paper Feed Problems

If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper.

Problem Solution

Paper does not feed smoothly. • Use supported types of paper. See page 34 "Supported

Paper".

• Load paper correctly, making sure that the paper guides are properly adjusted. See page 20 "Loading Paper".

• If the paper is curled, straighten the paper.

• Take out the paper from tray and fan it well. Then, reverse the top and bottom of the paper, and put it back in the tray.

Paper jams occur frequently. • If there are gaps between the paper and the paper

guides, adjust the paper guides to remove the gaps.

• Avoid printing on both sides of paper when printing images that contain large solid areas, which consume a lot of toner.

• Use supported types of paper. See page 34 "Supported Paper".

• Load paper only as high as the upper limit markings on the paper guide.

• Make sure that the friction pads and paper feed rollers are clean. See page 74 "Cleaning the Friction Pad and Paper Feed Roller".

Problem Solution

CER091

Paper Feed Problems

Multiple sheets of paper are fed at one time.

• Fan the paper well before loading. Also make sure that the edges are even by tapping the stack on a flat surface such as a desk.

• Make sure that the paper guides are in the right position.

• Use supported types of paper. See page 34 "Supported Paper".

• Load paper only as high as the upper limit markings on the paper guide.

• Make sure that the friction pads and paper feed rollers are clean.

• Check that paper was not added while there was still some left in the tray. Only add paper when there is none left in the tray.

Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.

See page 34 "Supported Paper".

• Paper is too thin. See page 34 "Supported Paper".

• If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps.

The printed paper is curled. • Load the paper upside down in the paper tray.

Images are printed diagonally to the pages.

• If the paper curl is severe, take prints from the output tray more frequently.

• Paper is damp. Use paper that has been stored properly. See page 34 "Supported Paper".

If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps.

6. Troubleshooting

Print Quality Problems

Checking the Condition of the Machine

If there is a problem with the quality of printing, first check the condition of the machine.

Possible Cause Solution

There is a problem with the machine's location.

Unsupported types of paper is used. Make sure that the paper being used is supported by the

The paper type setting is incorrect. Make sure that the paper type setting of the printer driver

A non-genuine print cartridge is being used.

An old print cartridge is being used. Print cartridge should be opened before their expiration date

The machine is dirty. See page 69 "Maintaining the Machine", and clean the

Humidity level surrounding the machine may be too low.

Make sure that the machine is on a level surface. Place the machine where it will not be subject to vibration or shock.

machine. See page 34 "Supported Paper".

matches the type of paper loaded. See page 32 "Specifying Paper Type and Paper Size Using the Printer Driver".

Refilled or non-genuine print cartridge reduces print quality and can cause malfunctions. Use genuine print cartridge only.

and used within six months of being opened.

machine as required.

Using the machine in a room where humidity level is too low may cause black lines of a few millimeters thick to appear on printouts with 75-millimeter spaces in between. In this case, set [Low Humidity Mode] to [On].

For details about how to configure the settings, see page 65 "Using Smart Organizing Monitor" and the Smart Organizing Monitor Help.

Checking the Printer Driver Settings

Problem Solution

The printed image is smudged. On the printer driver's [Paper] tab, select [Bypass Tray] in the

[Input Tray:] list. In the [Paper Type:] list, select a proper paper type.

Problem Solution

Print Quality Problems

Images smudge when rubbed. (Toner is not fixed.)

When printing graphics, the output and the screen are different.

On the printer driver's [Paper] tab, select a proper paper type in the [Paper Type:] list.

To print accurately, specify the printer driver setting to print without using the graphics command. For details about specifying the printer driver setting, see the printer driver Help.

Images are cut off, or excess is printed.

Use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.

Photo images are coarse. Use the application's or printer driver's settings to specify a

higher resolution.

For details about the printer driver's settings, see the printer driver Help.

A solid line is printed as a dashed line or appears blurred.

Fine lines are fuzzy, of inconsistent thickness, or do not appear.

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.

6. Troubleshooting

Printer Problems

This section describes printing problems and possible solutions.

When You Cannot Print Properly

Problem Solution

An error occurs. If an error occurs when printing, change the computer or

printer driver settings.

• Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it.

• Check whether other applications are operating.

Close any other applications, as they may be interfering with printing. If the problem is not resolved, close unneeded processes too.

• Check that the latest printer driver is being used.

A print job is canceled. Set I/O Timeout to a larger value than the current settings.

There is a considerable delay between the print start command and actual printing.

Documents are not printed properly when using a certain application, or image data is not printed properly.

Some characters are printed faintly or not printed.

• Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to be processed.

• To speed up printing, reduce the printing resolution using the printer driver. For details, see the printer driver Help.

• The machine is calibrating color. Wait for a while.

Change the print quality settings.

Ricoh SP 325DNw User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

How to Find Information about Operations and Troubleshooting

Operating Manual (Printed)

Operating Manual (Digital Format)

Help

How to Read This Manual

Introduction

Symbols Used in This Manual

Model-Specific Information

Disclaimer

Notes

Note to Administrator

Password

About IP Address

1. Guide to the Machine

Guide to Components

Exterior

Interior

Control Panel

About Operation Tools

Workflow for Loading Paper and Configuring Paper Sizes and Types

Loading Paper

Loading Paper into Tray 1

Extending the Tray 1 to load paper (When Using SP 325DNw)

Extending the Tray 1 to load paper (When using SP 325DNw)

Loading Paper into Bypass Tray

Loading Envelopes

Specifying Paper Type and Paper Size Using Smart Organizing Monitor

Specifying a Custom Paper Size

Specifying Paper Type and Paper Size Using Web Image Monitor

Specifying a Custom Paper Size

Specifying Paper Type and Paper Size Using the Printer Driver

When Using Windows

When Using OS X

Supported Paper

Specifications of Paper Types

Plain Paper

Thick Paper 1

Thick Paper 2

Thin Paper

Recycled Paper

Color Paper

Preprinted Paper

Prepunched Paper

Letterhead

Bond Paper

Cardstock

Label Paper

Envelope

Non-Recommended Paper Types

Paper Storage

Print Area

3. Printing Documents

What You Can Do with the Printer Function

Displaying the Printing Preferences Dialog Box

Displaying the Printing Preferences Dialog Box from the [Start] Menu

Displaying the Printing Preferences Dialog Box in an Application

Displaying the Printing Preferences Dialog Box in an Application When Using Windows

Displaying the Printing Preferences Dialog Box in an Application When Using OS X

Basic Operation of Printing

If a Paper Mismatch Occurs

Continuing printing using mismatched paper

Canceling a Print Job

Canceling a print job before printing has started

Canceling a print job while printing

4. Configuring the Machine Using Utilities

Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor

Using Web Image Monitor

Displaying Top Page

Changing the Interface Language

Installing the Help Source File

Displaying Help

Menu

Home

System Settings

Network Settings