ProSoft Technology PLX35-NB2 User Manual

PLX35-NB2

Network Bridge

November 15, 2018

USER MANUAL

For professional users in the European Union

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PLX35-NB2 User Manual
November 15, 2018

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may be trademarks of, and are used to identify products and services of, their respective owners.

In an effort to conserve paper, ProSoft Technology no longer includes printed manuals with our product shipments.
User Manuals, Datasheets, Sample Ladder Files, and Configuration Files are provided at our website:

www.prosoft-technology.com

Content Disclaimer

This documentation is not intended as a substitute for and is not to be used for determining suitability or reliability of
these products for specific user applications. It is the duty of any such user or integrator to perform the appropriate
and complete risk analysis, evaluation and testing of the products with respect to the relevant specific application or
use thereof. Neither ProSoft Technology nor any of its affiliates or subsidiaries shall be responsible or liable for
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dimensions may contain technical inaccuracies or typographical errors. ProSoft Technology makes no warranty or
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Copyright © 2018 ProSoft Technology, Inc. All Rights Reserved.
Printed documentation is available for purchase. Contact ProSoft Technology for pricing and availability.

Important Installation Instructions

Power, Input, and Output (I/O) wiring must be in accordance with Class I, Division 2 wiring methods, Article 501-4 (b)
of the National Electrical Code, NFPA 70 for installation in the U.S., or as specified in Section 18-1J2 of the Canadian
Electrical Code for installations in Canada, and in accordance with the authority having jurisdiction. The following
warnings must be heeded:

WARNING - EXPLOSION HAZARD - SUBSTITUTION OF COMPONENTS MAY IMPAIR SUITABILITY FOR CLASS
I, DIV. 2;

WARNING - EXPLOSION HAZARD - WHEN IN HAZARDOUS LOCATIONS, TURN OFF POWER BEFORE
REPLACING OR WIRING MODULES

WARNING - EXPLOSION HAZARD - DO NOT DISCONNECT EQUIPMENT UNLESS POWER HAS BEEN
SWITCHED OFF OR THE AREA IS KNOWN TO BE NON-HAZARDOUS.

Class 2 Power

Agency Approvals and Certifications

Please visit our website: www.prosoft-technology.com

PLX35-NB2 Contents
Network Bridge User Manual

Contents

Your Feedback Please ........................................................................................................................ 2

How to Contact Us .............................................................................................................................. 2

Content Disclaimer .............................................................................................................................. 2

Important Installation Instructions ....................................................................................................... 3

Agency Approvals and Certifications .................................................................................................. 3

1 Start Here 7

1.1 About the PLX35-NB2 Network Bridge ..................................................................... 7

1.1.1 Specifications ............................................................................................................ 8

1.2 PLX35-NB2 Package Contents ................................................................................. 9

1.3 Jumper Information ................................................................................................... 9

2 Quick Start 11

2.1 Local Configuration ................................................................................................. 11

2.2 ProSoft Connect Setup and Configuration .............................................................. 11

3 Installing the PLX35-NB2 13

3.1 LED Indicators ......................................................................................................... 14

4 Local Configuration using the PLX35-NB2 Configuration Webpage 17

4.1 Connecting to the PLX35-NB2 Webpage................................................................ 17

4.2 Using the Overview Tab .......................................................................................... 19

4.3 Setting Gateway Configuration Parameters ............................................................ 19

4.4 Configuring Login Credentials ................................................................................. 22

4.5 Viewing Gateway Log file Activity ........................................................................... 24

4.6 Importing a Configuration File ................................................................................. 25

4.7 Exporting a Configuration File ................................................................................. 25

4.8 Updating the Gateway's Firmware (NB2) ................................................................ 26

4.9 Rebooting the Gateway ........................................................................................... 27

5 Cloud-based Management using ProSoft Connect 29

5.1 Login and Activate ProSoft Connect ....................................................................... 29

5.2 Create a new VPN Client ........................................................................................ 32

5.3 Establish a VPN Connection ................................................................................... 36

5.3.1 Verifying the VPN Connection ................................................................................. 39

5.4 Using ProSoft Connect to Configure the PLX35-NB2 ............................................. 40

5.5 Adding Team Members ........................................................................................... 43

5.5.1 Editing Team Member Access ................................................................................ 44

5.6 Changing Firmware ................................................................................................. 45

6 Ethernet Cable Specifications 49

6.1 Ethernet Cable Configuration .................................................................................. 49

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Contents PLX35-NB2
User Manual Network Bridge

7 Support, Service & Warranty 51

7.1 Contacting Technical Support ................................................................................. 51

7.2 Warranty Information .............................................................................................. 53

Index 55

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PLX35-NB2 ♦ Start Here
Network Bridge User Manual

1 Start Here

1.1 About the PLX35-NB2 Network Bridge

The PLX35-NB2 Network Bridge is the ideal solution for system integrators,
machine builders, and OEMs requiring remote system access for commissioning,
troubleshooting, or network maintenance.

During the commissioning phase, a network bridge is deployed on site with
automation equipment. Once the equipment is installed and ready for
configuration and programming, the bridge allows the user to remotely access
the network to commission, maintain, and troubleshoot the system, thereby
reducing travel time costs.

By deploying a network bridge to an existing network, the network bridge allows
access from anywhere by authorized personnel. In the event of unscheduled
downtime, an authorized user can connect to the network to minimize downtime
and loss of profit.

Module configuration and remote connections are accomplished through ProSoft
Connect, ProSoft Technology's secure, cloud-native platform for the Industrial
Internet of Things (IoT).

The PLX35-NB2 allows users to:
 Securely connect to remote devices from any PC without having to use a 3rd-

party software application

 Locally control the VPN connection through an EtherNet/IP® message.
The PLX35-NB2 provides 2 Ethernet ports. One port is used for the local network

requiring remote access. The second port is used to connect to the internet.

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Start Here PLX35-NB2 ♦

Power

24 VDC nominal, 10 to 36 VDC allowed, Positive, Negative, and
GND terminals

Power Connector

Three pin, screw terminal, screw retention, black

Current Load

24 VDC nominal @300 mA

EtherNet/IP

Supports local control of VPN access through MSG instruction.

Network Ports

HTTP or HTTPS ports 8080

Enclosure

Extruded aluminum with DIN clip

Dimensions
(H x W x D)

5.52 x 2.06 x 4.37 in

14.01 x 5.24 x 11.09 cm

Shock

IEC 60068-2-27; 20G @ 11ms (Operational)
IEC 60068-2-27; 30G @ 11ms (Non-Operational)

Vibration

IEC 60068-2-6; 10G, 10 to 150 Hz

Ethernet Port

(2) 10/100 Base-T, RJ45 connector

Operating Temperature

IEC 60068; -22°F to +158°F (-30°C to +70°C)

Humidity

IEC 60068-30; 5% to 95%, with no condensation

External Power

10 to 30 VDC

Peak Power Consumption

< 6W

User Manual Network Bridge

1.1.1 Specifications

Power

Internal Specs

Physical

Environmental

Agency Approvals & Certifications

Please visit our website: www.prosoft-technology.com

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PLX35-NB2 ♦ Start Here

Qty.

Part Name

Part Number

Part Description

1

PLX35-NB2 Network
Bridge

PLX35-NB2

2-port Network Bridge

1

2-pin Power
Connector

002-0116

Power Connector

Network Bridge User Manual

1.2 PLX35-NB2 Package Contents

The following components are included with the PLX35-NB2 and are required for
installation and configuration.

Important: Before beginning the installation, please verify all of the following items are present.

If any of these components are missing, please contact ProSoft Technology
Technical Support for replacement parts. See Contacting Technical Support
(page 51).

1.3 Jumper Information

The module has one visible set of jumper pins on the back of the gateway. These
pins should only be jumped/shunted when resetting the gateway back to factory
defaults.

To perform a factory reset:

1 Set the jumper on both pins and power-cycle the module.
2 Wait until the FLT, CFG and ERR LED’s flash in a reverse-clockwise

direction (the gateway should boot twice by then).

3 You will notice all the LED’s flashing twice (except interface LED’s).
4 Remove the jumper and wait for the gateway to finish the power-cycle.
5 When the factory reset has finished, the CFG LED flashes.

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PLX35-NB2 ♦ Quick Start

Task

Page

Install the module

13

Connect to the PLX35-NB2 webpage

17

Set gateway configuration parameters

19

Configure login credentials

22

Update firmware

26

Task

Page

Obtain an activation key and login to
ProSoft Connect

29
Create a VPN client

32

Establish a VPN Connection

36

Perform configuration functions in
ProSoft Connect

40
Add Team Members

43

Change Firmware if required

45

Network Bridge User Manual

2 Quick Start

2.1 Local Configuration

At this point, your gateway is configured. You can now perform a number of other
functions to customize and use the gateway. This manual describes all of the
functions and features available to you.

2.2 ProSoft Connect Setup and Configuration

You can configure, maintain, and troubleshoot the gateway through ProSoft
Connect.

ProSoft Connect allows you to remotely perform all available features and
functions. These features and functions are described within this document.

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PLX35-NB2 ♦
User Manual Network Bridge

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PLX35-NB2 ♦ Installing the PLX35-NB2
Network Bridge User Manual

3 Installing the PLX35-NB2

Mount the PLX35-NB2 such that:
 There is easy access for the cables to ensure that they are not bent,

constricted, in close proximity to high amperage, or exposed to extreme
temperatures.

 The LEDs on the front panel are visible for troubleshooting and verifying the

gateway status.

 There is adequate airflow around the gateway, but also protected from direct

exposure to the elements, such as sun, rain, and dust.

Caution: The PLX35-NB2 is in a hardened case, and is designed for use in industrial and extreme
environments; however, unless you are using cables expressly designed for such environments,
the cables can fail if exposed to the same conditions the PLX35-NB2 can withstand.

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Installing the PLX35-NB2 PLX35-NB2 ♦

LED

State

Description

MGMT

Off

The module cannot reach the internet and is not managed
by ProSoft Connect (default).

Flashing Green

The module can reach the internet.

Solid Green

The module is managed by a ProSoft Connect account.

Solid Red

N/A

Flashing Red

The module is configured to be managed by ProSoft
Connect but cannot reach ProSoft Connect.

Alternating Red/Green

N/A

VPN

Off

ProSoft Connect is not enabled (default).

Flashing Green

VPN is possible (normal).

Solid Green

A VPN tunnel is established.

Solid Red

The module is managed by ProSoft Connect and EIP has
disabled VPN tunneling.

Flashing Red

VPN connection failed.

Alternating Red/Green

N/A

PWR (Power)

Off

Power is not connected to the power terminals or source is
insufficient to properly power the module.

Solid Green

Sufficient power is connected to the power terminals.

FLT (Fault)

Off

Normal operation

Solid Red

A critical error has occurred. Program executable has
failed or has been user-terminated and is no longer
running. Press the Reset button or cycle power to clear the
error.

CFG

Off

Normal operation

Flashing Amber

The module has no configuration.

Solid Amber

The module is in configuration mode. Either a
configuration error exists, or the configuration file is
currently being downloaded or read. After power-up or
after the Reset button is pressed, the configuration is read
and the module implements the configuration values and
initializes the hardware.

ERR

Off

Normal operation

Flashing Amber

An error condition has been detected and is occurring on
one of the application ports. Check configuration and
troubleshoot for communication errors.

Solid Amber

The ERR LED is cleared on receipt of a well-formed
allowed packet. On receipt of data packet containing an
unsupported protocol, the LED is lit. If the LED is solid, a
large number of errors are occurring on one or more ports
(network communication errors).

User Manual Network Bridge

3.1 LED Indicators

The following tables describe the diagnostic LEDs on the front of the PLX35­NB2.

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PLX35-NB2 ♦ Installing the PLX35-NB2

LED

State

Description

100 Mbit

Off

No activity on the port

Flashing Amber

The Ethernet port is actively transmitting or receiving data.

LNK/ACT

Off

No physical connection is detected. No Ethernet
communication is possible. Check wiring and cables.

Solid Green

Physical network connection detected. This LED must be
ON (solid) for Ethernet communication to be possible.

Network Bridge User Manual

Ethernet Port LEDs

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PLX35-NB2 ♦ Local Configuration using the PLX35-NB2 Configuration Webpage
Network Bridge User Manual

4 Local Configuration using the PLX35-NB2

Configuration Webpage

The PLX35-NB2 contains a browser-based configuration webpage used for
configuration. The following sections describe the configuration process.

4.1 Connecting to the PLX35-NB2 Webpage

1 Ensure that the module is connected to the network through the LAN port.
2 Apply power to the module.
3 To log into the PLX35-NB2 configuration webpage through the network, your

PC must be able to connect to the PLX35-NB2. The default IP address of the
PLX35-NB2 is 192.168.0.250. If your PC is on a different subnet, temporarily
set the IP address of your PC to 192.168.0.xxx with a subnet of

255.255.255.0 (where xxx is an available address on the network).

Note: You can also use ProSoft Discovery Service to discover the IP address. You can download
and install ProSoft Discovery Services from the ProSoft website at www.prosoft-technology.com.

4 Open a web browser on your PC and enter the PLX35-NB2 default address

of: 192.168.0.250:8080. Minimum browser requirements include Chrome 58,
Firefox 54, and Internet Explorer 10.

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5 Once the PLX35-NB2 configuration webpage opens, enter the USERNAME

and PASSWORD to log in. The default USERNAME is admin and the default
PASSWORD is password.

Note: For security purposes, be sure to change the default user name and password after you log
in. See Configuring Login and Access Control on page 22.

6 After you successfully log in, the configuration webpage displays the

OVERVIEW tab.

This page allows you to:

 View Performance Information
 View Device Details
 Update Firmware
 View the Gateway location on a map

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PLX35-NB2 ♦ Local Configuration using the PLX35-NB2 Configuration Webpage
Network Bridge User Manual

4.2 Using the Overview Tab

The Overview tab contains performance information as well as device details,
access information, and module location information.

In addition, this page allows you to make firmware updates to the gateway. You
can view this tab at any time by simply clicking on the Overview tab.

Tip: This tab provides an Activation Code that allows you to take advantage of configuring and
maintaining your gateway using ProSoft Connect. See Cloud-based Maintenance using ProSoft
Connect on page 29 for details on using this code.

4.3 Setting Gateway Configuration Parameters

1 Click on the Gateway tab.

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Local Configuration using the PLX35-NB2 Configuration Webpage PLX35-NB2 ♦

Parameter

Description

Gateway Name

Enter a name for this gateway.

Description

Enter a description to describe the gateway. For example, Network Bridge -
Bakersfield.

Address

Enter the street address of the gateway (i.e., where the gateway resides)

Advanced
configuration (link)

This link allows you to provide GPS coordinates of the gateway's location. When
entered, the gateway location is visible on a map on the Overview tab.

Parameter

Description

IP

Enter the IP address of the gateway. This is a static IP address. The default IP
address is 192.168.0.250. (The netmask is always 255.255.255.0).

User Manual Network Bridge

2 Use the following tables to enter the appropriate parameters:

Gateway

Local Area Network

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PLX35-NB2 ♦ Local Configuration using the PLX35-NB2 Configuration Webpage

DHCP Server

Use this parameter to enable or disable DHCP. The default is Disabled. If you want
to use a DHCP server to select an IP, select Enabled.

Selecting Enabled displays a number of additional DHCP-related parameters

DHCP Lease Time - Allows you to select lease times in hour, minutes, or seconds.
This is the amount of time an IP address remains available on a particular device
before releasing the IP address for use by another device.

DHCP Lease Units - Allows you to specify Hours and Minutes and works in
conjunction with DHCP Lease Time.

DHCP Pool Low - DHCP uses a pool of assigned addresses that are available to
requests. DHCP Pool Low allows you to set the last octet to the low end number of
the pool. (See example below)

DHCP Pool High - DHCP uses a pool of assigned addresses that are available for
use. DHCP Pool High allows you to specify the high-end last octet of the pool

For example:

This example specifies that the range of addresses that may be used is between

192.168.72.100 through 192.168.72.249.

NTP

This parameter specifies whether or not the Network Time Protocol (NTP) is
enabled or disabled. The default is Enabled. If Disabled, the following two
parameters are not present.

NTP Server

Set to 0.us.pool.ntp.org. If you wish to use a different NTP server, enter it here.

NTP Mode

Default is Client. You can change this to Client/Server mode.

Network Bridge User Manual

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Parameter

Description

DHCP Client

This is set to Enabled by default. If your administrator wants to assign a static IP, this
should be set to Disabled.

If Disabled, you must supply the following information:

IP - The IP address assigned to the WAN port.
Subnet - Enter the subnet address.
Gateway - Enter the gateway address for this subnet.
DNS 1 - Enter the Domain Name Server IP provided to your system.
DNS 2 - Enter the backup Domain Name Server IP provided to your system.

VLAN ID

If the gateway is part of a VLAN, enter the VLAN ID.

User Manual Network Bridge

Wide Area Network (WAN)

3 Click the Apply Changes button when complete.

4.4 Configuring Login Credentials

The gateway is shipped with the following login defaults:

User: admin
Password: password

The Access tab allows you to change the defaults.

1 Click on the Access tab to view the Access page.

This page allows you to set up the users that can manage and configure this
gateway. The Advanced Configuration link allows you to restrict access
based on user.

2 Enter a user name.
3 Enter a password.

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4 Confirm the password by retyping it.

PLX35-NB2 ♦ Local Configuration using the PLX35-NB2 Configuration Webpage
Network Bridge User Manual

Advanced configuration

1 Click on the Advanced Configuration link.

2 Select the Web Protocol. Select HTTP or HTTPS.
3 Choose the port depending on what protocol is selected.
4 Click APPLY CHANGES when complete.

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User Manual Network Bridge

4.5 Viewing Gateway Log file Activity

1 Click on the ACTIVITY tab.

Options on this page include search, search filter options, and a Download
log file option.

2 Click on the DOWNLOAD LOG FILE button to download a .txt file to the

download folder of your PC or laptop.

Note: Some options that appear in the configuration UI may not be available during management
or configuration options within ProSoft Connect.

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4.6 Importing a Configuration File

1 Select IMPORT CONFIGURATION from the setup icon located in the upper-right

corner of any configuration page.

2 Locate and select a configuration file to import and then click the Import

button.

4.7 Exporting a Configuration File

1 Select Export Configuration from the setup icon located in the upper-right

corner of any configuration page.

2 The gateway downloads a tar.gz file to your PC or laptop. Do not modify this

file.

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4.8 Updating the Gateway's Firmware (NB2)

Note: ProSoft Connect can easily schedule updates to the latest firmware for multiple PLX35-NB2
gateways.

1 Click the SETUP icon in the top-right corner of the page and then click

CHANGE FIRMWARE.

This opens the Change firmware dialog.

2 Click the CHOOSE FILE button and locate the firmware file.
3 Select the file and click OPEN.
4 Click the CHANGE button to load the new firmware.

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4.9 Rebooting the Gateway

1 Click the SETUP icon in the upper-right corner of the page and then click

REBOOT GATEWAY.

This opens the Reboot gateway dialog.

2 Click the REBOOT button when ready.

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PLX35-NB2 ♦ Cloud-based Management using ProSoft Connect
Network Bridge User Manual

5 Cloud-based Management using ProSoft

Connect

ProSoft Connect allows you to manage multiple gateways on the network
through a secure VLAN tunnel via a webpage. You can perform multiple tasks,
including activating, setting up VPN clients, perform configuration and
maintenance, and invite team members.

5.1 Login and Activate ProSoft Connect

Obtaining the Activation Key

ProSoft Connect requires that you activate the PLX35-NB2 the first time you use
it. You must obtain an activation key from the gateway.

1 Connect your gateway WAN port to a network that can reach the internet.

The MGMT LED will flash GREEN if the PLX35-NB2 can reach the internet
and is not yet activated.

2 Log in to the module from the LAN port as described in the section entitled

"Connecting to the PLX35-NB2 Webpage (page 17)". This takes you to the
Overview tab.

3 Under Device Details, click the ACTIVATE link to the right of the ProSoft

Connect label.

Note: If the gateway is already connected to a ProSoft Connect account, the link reads

“Deactivate”.

4 The gateway securely retrieves an alphanumeric activation key from ProSoft

Connect that is only valid for three (3) hours. Record this activation key.

Note: The module must be connected to the internet through the WAN port in order for the module
to retrieve an activation key.

5 Click the www.prosoft.io link, or open a new tab in your web browser, enter

www.prosoft.io in the address bar, and then press ENTER.

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6 In the ProSoft Connect Login screen, enter your ProSoft Connect login email

and password and click LOGIN, or click SIGN UP NOW to create a new account.
Login credentials are not interchangeable between ProSoft Connect and the
local interface.

7 After you are logged in, you can take a tour of the features of ProSoft

Connect by clicking TAKE THE TOUR.

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8 When ready, activate the PLX35-NB2 within the tour, or you can click on the

ACTIVATE A GATEWAY button at the top of the page. ProSoft Connect prompts

you for the activation key that you recorded earlier in these steps.

9 Enter the activation key you recorded earlier. Upon successful activation, the

PLX35-NB2 appears on the Gateways page.

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5.2 Create a new VPN Client

ProSoft Connect uses your native Windows VPN client for secure remote access.
The first time you intend to establish a VPN connection, you must set up the

client and then connect to it. Initial VPN client configuration is only done once
and is described in the following steps. If you already have a ProSoft Connect
VPN Client established in your Network Connections folder, you do not need to
perform these steps.

Once your PLX35-NB2 is activated, the gateway is displayed on the Gateways
page. ProSoft Connect uses the OS native VPN client. The first time you attempt

to create a VPN tunnel, you’ll need to set up this VPN client to work with the

ProSoft Connect Server. This is a one-time setup and will not need to be
repeated for additional gateways.

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1 Click on the CONNECT button. The system generates a unique secure one-

time use username.

2 Click the COPY TO CLIPBOARD button to save this username.
3 Click "SHOW ME HOW TO SETUP MY VPN CLIENT." This opens the VPN Client

Setup dialog.

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4 Choose your platform by clicking on the appropriate platform icon. This

displays script download instructions. The script sets up your VPN client
automatically.

 This dialog allows you to perform an automatic quick setup (requires

download of a setup script) or provides instructions on manually performing
the initial configuration. If you want to configure the VPN manually, click on
the INITIAL CONFIGURATION (ONE TIME SETUP) link.

 If you want to run the quick setup script, click on the appropriate download

link. Once the setup script downloads, run the script to install it.

5 Click YES at the next prompt.
6 Click YES to accept the End User License Agreement.
7 At the next prompt, select ALL USERS or MY USE ONLY. This connection will be

placed in the Network Connections folder on your PC or Laptop. You can also
add a shortcut on the desktop. Click OK.

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8 Once set up, you are prompted to enter your User name.

9 Paste the user name from your clipboard.

Note: If you have lost the key, simply disconnect and then connect again to retrieve a new key.

10 Click the CONNECT button to open the VPN tunnel.

The Disconnect button indicates that you have a VPN connection in progress.

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5.3 Establish a VPN Connection

1 Access and login to ProSoft Connect.
2 Click the CONNECT button.

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3 Copy the generated User name to the clipboard.

4 Navigate to your Network Connections folder and double-click on the

PROSOFT CONNECT VPN CLIENT. (See note below.)

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Cloud-based Management using ProSoft Connect PLX35-NB2 ♦
User Manual Network Bridge

5 Paste the clipboard contents into the User name field of the Connection

dialog.

6 Click the CONNECT button, this creates a VPN tunnel.

Note: You can get to the Network Connections folder by clicking on the Open Network and Sharing
Center icon to display connected (or non-connected items. Under Dial-up and VPN, double click on
ProSoft Connect.

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PLX35-NB2 ♦ Cloud-based Management using ProSoft Connect
Network Bridge User Manual

5.3.1 Verifying the VPN Connection

The module on the Gateways page of ProSoft Connect provides a VPN indicator
as shown:

You can view the connection status by hovering over the VPN icon or by
hovering over the status at the top of the page. See the next section for more
details.

This indicator is grayed out if there is no connection established. However, you
can hover over this indicator to obtain more information about the connection.

This example shows that the gateway is connected to the cloud server and the
user is connected to the gateway.

If only one part of the tunnel connection is established, the indication may appear
as shown below:

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This example shows that there is a connection between the gateway and the
cloud server. However, it shows the user as "Disconnected". In this case, ProSoft
Connect may be waiting for the user to provide a generated User name in order
to login to the gateway.

5.4 Using ProSoft Connect to Configure the PLX35-NB2

All configuration tasks may be performed using ProSoft Connect. That is, you do
not need to use the module's internal web server to configure the module or edit
existing configurations.

To access configuration parameters, click on the setup icon or click on the
module name.

This opens the gateway's configuration pages.

In addition to the normal features of ProSoft Connect, these configuration pages
are exclusive to the PLX35-NB2. All configuration fields are accessible via the
tabs located at the top of the page.

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PLX35-NB2 ♦ Cloud-based Management using ProSoft Connect

Parameter

Description

Overview tab

This tab provides performance information as well as general overall
device health and identification information. See "Viewing the
Overview Page (page 19)" for additional information.

Gateway tab

This tab provides gateway identification information as well as
specifics about LAN settings and WAN settings. See "Setting Gateway
Configuration Parameters (page 19)"

Network Bridge User Manual

The configuration parameters are the same as those described under "Local
Configuration using the Gateway's Configuration Webpage (page 16)".

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Cloud-based Management using ProSoft Connect PLX35-NB2 ♦

Access tab

This tab allows you to set a user and password in place of the default.
See "Configuring User Access (page 22)".

Activity tab

This tab allows you to view system activity. See "Viewing Gateway
Logfile Activity (NB2) (page 24)"

User Manual Network Bridge

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PLX35-NB2 ♦ Cloud-based Management using ProSoft Connect
Network Bridge User Manual

5.5 Adding Team Members

Within ProSoft Connect, you can invite team members to your account. This
allows others to securely access the remote site and perform maintenance and
configuration functions on the gateway once invites are accepted.

1 Click on the Team icon.

2 Click on the INVITE TEAM MEMBERS button located in the upper-right hand

corner of the page.

The Invite dialog opens.

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3 Enter the email address of the person you want to invite. You can enter

multiple team members.

Note: An email address can only be associated with one ProSoft Connect account at a time.

4 Modify the Message dialog to send a unique message to the invitees.
5 When you are done, click the SEND INVITATIONS button. You should receive

an “invitation sent successfully” message if the email address was valid. You
can edit a member’s access rights once the invite is sent.

5.5.1 Editing Team Member Access

As an administrator, you can control the type of access rights assigned to your
team members. When a team member accepts an invitation, a card appears on
the Team page of ProSoft Connect.

1 Click on the EDIT ACCESS button located on the card.

This opens the access dialog for the new team member. Initially, access
defaults to "Connect only" which means that that user is allowed to create a
tunnel, but is not allowed to configure a gateway.

2 Change this user's access rights by clicking on any of the first 3 access

selections and then click the SAVE ACCESS button.

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PLX35-NB2 ♦ Cloud-based Management using ProSoft Connect
Network Bridge User Manual

5.6 Changing Firmware

You can schedule a firmware change for multiple gateways or a single gateway
through ProSoft Connect. The are two ways to start the firmware change
process:

 Click the firmware CHANGE hyperlink in the Device Details block
 Select CHANGE FIRMWARE from the setup icon in the top-right corner of every

configuration page.

Use one of the above methods and perform the following steps.

1 Click on the Change link to open the Firmware Upgrade dialog.

This dialog list the most recent firmware versions and details about this version.

2 Select the version that you want to install by clicking the correct version's

radio button.

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User Manual Network Bridge

At this point, you have two options:
 Change Now - Allows you select additional gateways for upgrade and then

immediately performs the upgrade.

 Schedule for Later - Allows you to select additional gateways for upgrade

and then allows you to schedule a data and time for the upgrade to occur.

Change Now

1 With the correct firmware version selected, click the CHANGE NOW button.

You are prompted as to whether or not you want to upgrade other gateways.

2 Choose any available gateways that you want to upgrade, if applicable.
3 Click the APPLY ONLY TO THIS GATEWAY button if you have do not need to

upgrade additional gateways or click the APPLY TO THIS GATEWAY AND

SELECTED button to upgrade firmware on the current gateway and any

selected gateways.

The firmware upgrade starts immediately.

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Schedule for Later

1 With the correct firmware version selected, click the SCHEDULE FOR LATER

button. You are prompted as to whether or not you want to schedule
upgrades for other gateways.

2 If you don't want to schedule upgrades for other gateways, click the

APPLY ONLY TO THIS GATEWAY button to schedule the upgrade.

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3 Schedule the date and time for the firmware change to occur.
4 Click the SCHEDULE button.
5 If you want to schedule changes for other gateways, use the APPLY TO

THIS GATEWAY AND SELECTED button and follow the same procedure.

Note: You can also access the Change firmware function using the setup options cogwheel drop-
down located in the upper-right portion of any configuration page.

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PLX35-NB2 ♦ Ethernet Cable Specifications

Crossover cable

Straight- through cable

RJ-45 PIN

RJ-45 PIN

1 Rx+

3 Tx+

2 Rx-

6 Tx-

3 Tx+

1 Rx+

6 Tx-

2 Rx-

RJ-45 PIN

RJ-45 PIN

1 Rx+

1 Tx+

2 Rx-

2 Tx-

3 Tx+

3 Rx+

6 Tx-

6 Rx-

Network Bridge User Manual

6 Ethernet Cable Specifications

ProSoft recommends using using a category 5 (or better) Ethernet cable with the
PLX35-NB2. A category 5 cable has four twisted pairs of wire that are color­coded and cannot be swapped. The gateway only uses two of the four pairs
when running at 10 MBit or 100 MBit speeds.

The Ethernet port on the gateway automatically detects the network speed and
cable type and use the appropriate pins to send and receive Ethernet signals.
Use either a standard Ethernet straight-through cable or a crossover cable when
connecting the gateway to an Ethernet hub, a 10/100/1000 Base-T Ethernet
switch, or directly to a PC.

6.1 Ethernet Cable Configuration

Note: The standard connector view shown is color-coded for a straight-through cable.

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PLX35-NB2 ♦ Support, Service & Warranty
Network Bridge User Manual

7 Support, Service & Warranty

7.1 Contacting Technical Support

With ProSoft Connect, you may click on the Support link at any time to initiate a
chat with Support about issues in ProSoft Connect, or gateways managed by
ProSoft Connect.

ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:

1 Product Version Number
2 System architecture
3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the

module, if any.

Note: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.

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Support, Service & Warranty PLX35-NB2 ♦

Asia Pacific

Europe / Middle East / Africa

Regional Office
Phone: [phone]
[e-mail]
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
[e-mail]

North Asia (China, Hong Kong)
Phone: [phone]
[e-mail]
Languages spoken: Chinese, English
REGIONAL TECH SUPPORT
[e-mail]

Southwest Asia (India, Pakistan)
Phone: [phone]
[e-mail]
Languages spoken: English, Hindi, Urdu

Australasia (Australia, New Zealand)
Phone: [phone]
[e-mail]
Language spoken: English

Southeast Asia (Singapore, Indonesia,
Philippines)

Phone: [phone]
[e-mail]
Languages spoken: English, Bahasa, Tamil

Northeast & Southeast Asia
(Japan, Taiwan, Thailand, Vietnam, Malaysia)

Phone: [phone]
[e-mail]
Languages spoken: English, Chinese, Japanese

Korea
Phone: [phone]
[e-mail]
Languages spoken: English, Korean

Regional Office
Phone: [phone]
[e-mail]
Languages spoken: French, English
REGIONAL TECH SUPPORT
[e-mail]

Middle East & Africa
Phone: [phone]
[e-mail]
Languages spoken: Hindi, English
REGIONAL TECH SUPPORT
[e-mail]

North Western Europe (UK, IE, IS, DK, NO, SE)
Phone: [phone]
[e-mail]
Language spoken: English

Central & Eastern Europe, Finland
Phone: [phone]
[e-mail]
Languages spoken: Polish, English, Russia & CIS
Phone: [phone]
[e-mail]
Languages spoken: Russian, English

Austria, Germany, Switzerland
Phone: [phone]
[e-mail]
Language spoken: English, German

BeNeLux, France, North Africa
Phone: [phone]
[e-mail]
Languages spoken: French, English

Mediterranean Countries
Phone: [phone]
[e-mail]
Languages spoken: Italian, English, Spanish

User Manual Network Bridge

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PLX35-NB2 ♦ Support, Service & Warranty

Latin America

North America

Regional Office
Phone: [phone]
[e-mail]
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
[e-mail]

Brazil
Phone: [phone]
[e-mail]
Languages spoken: Portuguese, English
REGIONAL TECH SUPPORT
[e-mail]

Mexico
Phone: [phone]
[e-mail]
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
[e-mail]

Andean Countries, Central America &
Caribbean

Phone: [phone]
[e-mail]
Languages spoken: Spanish, English

Southern Cone (Argentina, Bolivia, Chile,
Paraguay & Uruguay)

Phone: [phone]
[e-mail]
Languages spoken: Spanish, English

Regional Office
Phone: [phone]
[e-mail]
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
[e-mail]

Network Bridge User Manual

7.2 Warranty Information

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For complete details regarding ProSoft Technology’s TERMS & CONDITIONS
OF SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL
AUTHORIZATION INSTRUCTIONS, please see the documents at:

www.prosoft-technology.com/legal

Documentation is subject to change without notice.

PLX35-NB2 ♦ Support, Service & Warranty
Network Bridge User Manual

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PLX35-NB2 ♦ Index Support, Service & Warranty
Network Bridge User Manual

U

Index

A

About the PLX35-NB2 Network Bridge • 7
Adding Team Members • 43
Agency Approvals and Certifications • 3

C

Cloud-based Management using ProSoft Connect • 29
Configuring User Access • 22, 42

Connecting to the PLX35-NB2 Web Page • 17, 29
Contacting Technical Support • 9, 51

Content Disclaimer • 2
Create a new VPN Client • 32

E

Editing Team Member Access • 44
Establish a VPN Connection • 36
Ethernet Cable Configuration • 49
Ethernet Cable Specifications • 49
Exporting a Configuring File • 25

Updating Firmware • 45
Updating the Gateway's Firmware (NB2) • 26

Using ProSoft Connect to Configure the PLX35-NB2 •

40

V

Verifying the VPN Connection • 39
Viewing Gateway Logfile Activity (NB2) • 24, 42
Viewing the Overview Page • 19, 41

W

Warranty Information • 53

Y

Your Feedback Please • 2

H

How to Contact Us • 2

I

Important Installation Instructions • 3
Installing the PLX35-NB2 • 13

J

Jumper Information • 9

L

LED Indicators • 14
Local Configuration using the Gateway's Configuration

Webpage • 17, 41

Login and Activate ProSoft Connect • 29

P

PLX35-NB2 Package Contents • 9

R

Rebooting the Gateway • 27

S

Setting Gateway Configuration Parameters • 19, 41
Specifications • 8
Start Here • 7
Support, Service & Warranty • 51

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