Panasonic KX-TVA50 User Manual
Voice Processing System
Feature Manual
KX-TVA50
Model
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 1.0
Introduction
About this Manual
This Feature Manual is designed to serve as an overall reference describing the features of the
Panasonic Voice Processing System. It explains what this VPS can do, and how to obtain the most
of its many features.
The Feature Manual is divided into the following sections:
Section 1, Voice Processing System Overview
Provides an introduction to the Voice Processing System.
Section 2, Features
Describes the PBX integration features, system features, subscribers features, and system setting
features.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
About the Other Manuals
Installation Manual
The Voice Processing System Installation Manual provides instructions for installing the VPS
hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVA
Maintenance Console software. Relevant sections from the Installation Manual are listed throughout
this manual for your reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the VPS
using KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console and
obtain the most out of system administration. Sections from the Programming Manual are listed
throughout this manual for your reference.
Subscriber's Manual
The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant sections
from the Subscriber's Manual are listed throughout this manual for your reference.
Note
• This manual may refer to products not available in your country/area.
• For KX-TD500, KX-TDA series PBXs, the term "trunk (CO line)" used in this manual indicates a
trunk (CO line) group.
• Depending on the model and/or the software version of the connected PBX, you may not be able
to utilize some of APT/DPT Integration features described in this manual. For more information,
call National Parts Center at 1-800-833-9626.
2 Feature Manual
• Every system programming setting can be accessed using a PC and the Panasonic KX-TVA
Maintenance Console software. For programming details, refer to the on-line help which is
installed along with KX-TVA Maintenance Console.
Feature Manual 3
Table of Contents
1 Voice Processing System Overview .....................................................7
1.1 What is a VPS? ................................................................................................................. 8
1.1.1 Introduction to VPS Features.............................................................................................8
1.1.2 Basic Features ...................................................................................................................8
1.2 System Administration, Management, and Use ............................................................ 9
1.2.1 System Administration .......................................................................................................9
1.2.2 System Management .........................................................................................................9
1.2.3 Subscriber Use...................................................................................................................9
2 Features ................................................................................................11
2.1 PBX Integration Features ..............................................................................................12
2.1.1 Integration Types ..............................................................................................................12
2.2 System Features ............................................................................................................14
2.2.1 Alternate Extension Group ...............................................................................................14
2.2.2 Auto Forwarding ...............................................................................................................14
2.2.3 Automated Attendant .......................................................................................................15
2.2.4 Broadcasting Messages...................................................................................................15
2.2.5 Busy Coverage Mode.......................................................................................................16
2.2.6 Call Services ....................................................................................................................17
2.2.7 Call Transfer to Outside....................................................................................................17
2.2.8 Caller ID Call Routing (APT/DPT Integration Only)..........................................................18
2.2.9 Caller ID Screening (APT/DPT Integration Only) .............................................................18
2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) .............................19
2.2.11 Caller Name Announcement—System (APT/DPT Integration Only) ...............................19
2.2.12 Class of Service (COS) ....................................................................................................20
2.2.13 Company Greeting ...........................................................................................................21
2.2.14 Company Name ...............................................................................................................21
2.2.15 Covering Extension ..........................................................................................................22
2.2.16 Custom Service................................................................................................................22
2.2.17 Daylight Saving Time Assignment....................................................................................23
2.2.18 Dialing by Name...............................................................................................................23
2.2.19 DID Call Routing (DPT Integration Only) .........................................................................24
2.2.20 E-mail Integration .............................................................................................................24
2.2.21 Extension Group ..............................................................................................................26
2.2.22 Fax Management .............................................................................................................26
2.2.23 Hold..................................................................................................................................26
2.2.24 Holiday Service ................................................................................................................27
2.2.25 Intercom Paging (APT/DPT Integration Only) ..................................................................27
2.2.26 Interview Service..............................................................................................................28
2.2.27 List All Names ..................................................................................................................28
2.2.28 Logical Extension (All Calls Transfer to Mailbox) .............................................................29
2.2.29 Message Delivery, Internal...............................................................................................29
2.2.30 Message Reception Mode ...............................................................................................30
2.2.31 Message Waiting Notification—Device ............................................................................30
2.2.32 Message Waiting Notification—Lamp ..............................................................................31
2.2.33 Multilingual Service ..........................................................................................................32
2.2.34 No Answer Coverage Mode .............................................................................................32
4 Feature Manual
2.2.35 On Hold Announcement Menu.........................................................................................32
2.2.36 Operator Service.............................................................................................................. 34
2.2.37 PIN Call Routing .............................................................................................................. 34
2.2.38 Play System Prompt After Personal Greeting .................................................................. 36
2.2.39 Port Service ..................................................................................................................... 36
2.2.40 Rotary Telephone Service................................................................................................ 37
2.2.41 Service Access Commands .............................................................................................37
2.2.42 Service Group .................................................................................................................. 38
2.2.43 System Clock ................................................................................................................... 38
2.2.44 System Prompts............................................................................................................... 39
2.2.45 Time Service .................................................................................................................... 39
2.2.46 Trunk Service (Universal Port) (APT/DPT Integration Only) ............................................ 40
2.2.47 Voice Mail Service............................................................................................................ 40
2.3 Subscribers Features .................................................................................................... 41
2.3.1 Auto Receipt .................................................................................................................... 41
2.3.2 Automatic Log-in (APT/DPT Integration Only) ................................................................. 42
2.3.3 Autoplay New Message ................................................................................................... 42
2.3.4 Bookmark.........................................................................................................................44
2.3.5 Call Transfer Status..........................................................................................................45
2.3.6 Callback Number Entry .................................................................................................... 45
2.3.7 Caller ID Callback (APT/DPT Integration Only) ............................................................... 46
2.3.8 Calling a Beeper .............................................................................................................. 46
2.3.9 Delete Message Confirmation .........................................................................................47
2.3.10 External Message Delivery List .......................................................................................47
2.3.11 External Message Delivery Service ................................................................................. 48
2.3.12 Group Distribution List—Personal.................................................................................... 48
2.3.13 Group Distribution List—System......................................................................................49
2.3.14 Incomplete Call Handling Service .................................................................................... 49
2.3.15 Live Call Screening (APT/DPT Integration Only) ............................................................. 50
2.3.16 Mailbox.............................................................................................................................50
2.3.17 Mailbox Capacity Warning ...............................................................................................51
2.3.18 Message Transfer............................................................................................................. 51
2.3.19 One-touch Two-way Transfer (DPT Integration Only)....................................................... 52
2.3.20 Personal Custom Service ................................................................................................ 52
2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) ........................................... 53
2.3.22 Personal Greetings .......................................................................................................... 53
2.3.23 Playback Volume/Speed Control......................................................................................54
2.3.24 Private Message .............................................................................................................. 54
2.3.25 Receive Message ............................................................................................................ 55
2.3.26 Recovery Message .......................................................................................................... 55
2.3.27 Remote Call Forwarding Set (DPT Integration Only) ....................................................... 56
2.3.28 Subscriber Tutorial ...........................................................................................................57
2.3.29 Temporary Personal Greeting .......................................................................................... 58
2.3.30 Timed Reminder Setting (DPT Integration Only) ............................................................. 58
2.3.31 Toll Saver (APT/DPT Integration Only) ............................................................................59
2.3.32 Two-way Record (APT/DPT Integration Only).................................................................. 60
2.3.33 Two-way Transfer (APT/DPT Integration Only) ................................................................60
2.3.34 Unlimited Message Length ............................................................................................. 61
2.3.35 Urgent Message............................................................................................................... 61
2.3.36 VM Menu (DPT Integration Only)..................................................................................... 62
Feature Manual 5
2.4 System Setting Features ...............................................................................................63
2.4.1 Auto Configuration (APT/DPT Integration Only)...............................................................63
2.4.2 Custom Service Builder ...................................................................................................63
2.4.3 Default Mailbox Template.................................................................................................63
2.4.4 Password Administration..................................................................................................64
2.4.5 Recording by System Administrator.................................................................................64
2.4.6 Service Mode ...................................................................................................................65
2.4.7 System Reports ...............................................................................................................65
2.4.8 System Security ...............................................................................................................66
2.4.9 System Backup/Restore...................................................................................................66
2.4.10 Time Synchronization (DPT Integration Only)..................................................................66
2.4.11 Utility ...............................................................................................................................66
Glossary ...................................................................................................... 69
Index ............................................................................................................ 83
6 Feature Manual
Section 1
Voice Processing System Overview
Feature Manual 7
1.1 What is a VPS?
1.1 What is a VPS?
1.1.1 Introduction to VPS Features
Description
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the VPS. The VPS is
easy to use, providing voice guidance (referred to as "system prompts") to callers, directing them to
press certain buttons to access desired features.
Unlike handwritten messages or those left with answering services, VPS messages are confidential;
they are stored in a mailbox and retrieved only with the subscriber's password. Other advantages of
the VPS are clarity and accuracy, which are commonly lacking with written messages. The messages
come directly from the caller, in the caller's own voice. To further ensure accuracy, the VPS allows the
sender to correct or change messages before saving them. Messages can be erased or transferred
by the recipient.
1.1.2 Basic Features
Description
Greeting Callers
The VPS greets callers with a prerecorded message that includes directions for leaving and editing
messages. The VPS can list single-digit numbers for each available extension or mailbox. Callers who
know the extension of the person they wish to reach may dial the extension number at any time.
Callers with rotary phones are transferred to a preprogrammed destination, which is normally an
operator or the General Delivery Mailbox.
Sending Messages
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. Extension users can also receive
verification when messages they send to other subscribers have been received.
Receiving Messages
Subscribers can receive messages from outside callers and other subscribers. The total amount of
recording time for all messages, as well as the maximum length of each message may be limited by
the subscriber's Class of Service (COS). The VPS can notify subscribers when they have new
messages by sending a beeper page, an e-mail, and even by calling subscribers' home or mobile
phones. For subscribers who are on premises, the VPS can also light the message waiting lamp on
their extension telephones. Subscribers can choose their preferred notification method.
If the VPS is connected to the PBX using APT/DPT Integration, subscribers can press a
preprogrammed button to record their telephone conversations into their own mailboxes or into other
subscribers' mailboxes.
8 Feature Manual
1.2 System Administration, Management, and Use
1.2 System Administration, Management, and Use
1.2.1 System Administration
Description
System administration (programming, diagnosis, system prompt administration, etc.) can be
performed with a PC running the KX-TVA Maintenance Console software. For more information, refer
to the Programming Manual.
1.2.2 System Management
Description
System management can be performed with an extension telephone by the system manager and the
message manager. For more information, see 6 System Manager's Guide in Subscriber's Manual.
An example of items which are programmed by the system manager include:
– Creating, editing, deleting, and resetting mailboxes
– Class of Service (COS) settings
– Service mode settings
– Changing the company greeting
An example of items which are programmed by the message manager include:
– General Delivery Mailbox maintenance
– Message notification settings
– Recording/deleting messages (system prompts, company greetings, custom service
menus, system caller names, etc.)
1.2.3 Subscriber Use
Description
PBX users who are assigned a mailbox in the VPS are called subscribers. Subscribers can customize
their mailboxes in the following ways:
– Sets their password
– Records their names
– Records Personal Greetings
– Enters Personal Group Distribution Lists
– Sets Personal Custom Service
– Sets Call Transfer Status
– Sets Covering Extensions
– Sets Message Reception Mode
– Sets Incomplete Call Handling Status
– Sets Message Waiting Notification
– Records questions for an interview mailbox
Feature Manual 9
1.2 System Administration, Management, and Use
10 Feature Manual
Section 2
Features
Feature Manual 11
2.1 PBX Integration Features
2.1 PBX Integration Features
2.1.1 Integration Types
Description
In order for the VPS to function, it must be integrated with the PBX it serves. The type of integration
that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status,
button presses, etc.) are sent between the VPS and the PBX.
Depending on the model and/or the software version of the connected PBX, you may not be able to
utilize some of the features. For more information, call National Parts Center at 1-800-833-9626.
DPT Integration
When the VPS and PBX use DPT Integration, voices and data are sent digitally. DPT Integration
provides certain VPS features which are not available with analogue integration (i.e., Inband
Integration), including:
– Auto Configuration
– Automatic Log-in
– Caller ID Call Routing
– Caller ID Screening
– DID Call Routing *
– Caller Name Announcement (System/Personal)
– Intercom Paging
– Live Call Screening
– Personal Greeting for Caller ID
– Service Mode (PBX Control Mode)
– Trunk Service (Universal Port)
– Remote Call Forwarding Set *
– Time Synchronization with PBX *
– Timed Reminder Setting *
–Two-way Record
–Two-way Transfer
* available for DPT Integration only
APT Integration (KX-TVA50 only)
When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data
is sent digitally. APT Integration provides certain VPS features which are not available with analogue
integration (i.e., Inband Integration), including:
– Auto Configuration
– Automatic Log-in (except DID setting)
– Caller ID Call Routing
– Caller ID Screening
– Caller Name Announcement (System/Personal)
– Intercom Paging
– Live Call Screening
12 Feature Manual
– Personal Greeting for Caller ID
– Service Mode (PBX Control Mode)
– Trunk Service (Universal Port)
– Two-way Record
–Two-way Transfer
– Toll Saver
Inband Integration (KX-TVA50 only)
When the VPS and PBX use Inband Integration, voices are sent using analogue technology and data
is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals,
ringback tones, etc.
2.1 PBX Integration Features
Feature Manual 13
2.2 System Features
2.2 System Features
2.2.1 Alternate Extension Group
Description
A group of extensions that require a different call transfer sequence than other extensions and are
therefore placed into a separate group.
Programming Manual References
"Alternate Extension" in 2.4.3 Parameters
2.2.2 Auto Forwarding
Description
Moves or copies unplayed messages from one mailbox to another after a specified period of time has
passed. This feature is only available when "Yes" is set for "Active" in "2.1.6 Auto Forwarding" in
Mailbox Settings. A message can be forwarded up to 9 times, and forwarding stops at the 9th
designated mailbox. Note that you cannot auto forward messages to the Mailbox Group, and
messages marked as "private" cannot be forwarded. Also, a message is never forwarded to the
original sender of the message.
Programming Manual References
2.1.6 Auto Forwarding
14 Feature Manual
2.2.3 Automated Attendant
Description
Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the
desired extension in one of the following way: (1) dial extension numbers directly, (2) spell the name
of the desired party using the dial keys on their telephones (refer to
listen to all subscriber names and select the desired extension (refer to 2.2.27 List All Names).
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based
on numbers dialed by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be
heard by callers before the calls are transferred. This feature is not available when the name of called
party is not recorded.
The service can be programmed for Day, Night, Lunch, and Break time modes, and is available for
both Port and Trunk Services.
Callers will reach Automated Attendant Service when:
a) The Incoming Call Service of a trunk or port is set to "Automated Attendant" (refer
to"Incoming Call Service" in 2.3.1 Service Group in the Programming Manual).
b) The Service of Holiday Service is set to "Automated Attendant" (refer to"Service" in 2.4.2
Holiday Settings in the Programming Manual).
c) They press [#8] (Automated Attendant Service Access Command) during a call.
d) A Custom Service or Personal Custom Service option is set to transfer callers to Automated
Attendant Service (refer to 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the
Programming Manual).
e) A subscriber transfers the caller to Automated Attendant Service.
2.2 System Features
2.2.18 Dialing by Name), or (3)
Programming Manual References
"Automated Attendant" in 2.4.3 Parameters
2.2.4 Broadcasting Messages
Description
Allows the System Manager to deliver the same message to all VPS subscribers' mailboxes
simultaneously. Broadcast Messages have priority over other regular or urgent messages during
playback, but otherwise are treated like regular messages. They are not treated as "Urgent"
messages; if "Only Urgent Messages" is selected as the Notification Type in the Notification Schedule
setting, the Message Waiting Notification is not activated when a Broadcast Message is received.
Conditions
• This feature is only available to the System Manager.
Subscriber's Manual References
6.7 Delivering Messages
Feature Manual 15
2.2 System Features
2.2.5 Busy Coverage Mode
Description
Specifies how the VPS will handle calls to an operator when the line is busy. The Busy Coverage
options that are available include: Hold, No Answer Coverage, Call Waiting, and Disconnect
Message.
Programming Manual References
"Busy Coverage Mode" in 2.4.3 Parameters
16 Feature Manual
2.2.6 Call Services
Description
Include a series of both incoming and outgoing call services.
Incoming Call Services: Automated Attendant Service, Voice Mail Service, Interview Service,
Custom Service.
Outgoing Call Services: Message Waiting Notification and External Message Delivery.
Programming Manual References
"Call Service" in 2.3.1 Service Group
2.2.7 Call Transfer to Outside
Description
Enables the VPS to transfer a call to a trunk (CO line) from the following services:
–Custom Service
– Call Transfer Service
– Personal Custom Service
– Caller ID Callback
2.2 System Features
Conditions
• This feature is not supported when the PBX cannot transfer incoming trunk (CO line) calls to a
trunk (CO line). The following PBXs do not support this feature:
– KX-TA624
– KX-TDA/KX-TAW series (MPR Version 1.1 or later is required.)
Programming Manual References
"Call Transfer to Outside" in 2.2.2 Personal Options
"Transfer to Outside" in 2.5.4 Parameters
Subscriber's Manual References
5.15 Assigning and Canceling Telephone Numbers for Call Transfer to Outside Line
6.3 Setting Class of Service (COS) Parameters
Feature Manual 17
2.2 System Features
2.2.8 Caller ID Call Routing (APT/DPT Integration Only)
Description
Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific
destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number.
When Caller ID information is received that matches one of the stored telephone numbers, the call is
automatically directed to its destination. Calls that are "Private" (when the caller's number is not
received) and "Out of Area" (when the caller is calling from an area that does not support Caller ID)
can also be directed to a specific extension, mailbox or Custom Service.
Conditions
• The Company Greetings will not be played for callers when calls are routed by this feature.
Programming Manual References
2.4.1 Caller ID/DID/PIN Call Routing
2.2.9 Caller ID Screening (APT/DPT Integration Only)
Description
Allows the VPS to announce the name of the caller when transferring a call to an extension from a
preprogrammed caller (Ex. "You have a call from [name of caller]."). Caller names must be recorded
beforehand. Caller names can be recorded by each subscriber (Caller Name Announcement—
Personal) and for the entire VPS (Caller Name Announcement—System).
Conditions
• This feature is only available when "Yes" is set for "Caller ID Screen" in the Class of Service
(COS) settings.
• If the same telephone number is programmed for both the system and personal caller name
announcement, the VPS will announce the personal caller name.
Programming Manual References
"Caller ID Screen" in 2.2.2 Personal Options
Feature Manual References
2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only)
2.2.11 Caller Name Announcement—System (APT/DPT Integration Only)
Subscriber's Manual References
6.3 Setting Class of Service (COS) Parameters
18 Feature Manual
2.2 System Features
2.2.10 Caller Name Announcement—Personal (APT/DPT
Integration Only)
Description
Allows subscribers to store a maximum of 30 telephone numbers and record a caller name for each
telephone number. The caller name is announced when playing a message in their mailbox from one
of the preprogrammed callers, when the VPS directs a call to the subscriber from one of the
preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by intercom
(Intercom Paging).
Conditions
• If the same telephone number is programmed for both the system and personal caller name
announcement, the VPS will announce the personal caller name.
Programming Manual References
"Number of CIDs for Caller Name Announcement" in 2.2.1 Class of Service
Subscriber's Manual References
5.11 Personal Caller Name Announcement
6.3 Setting Class of Service (COS) Parameters
2.2.11 Caller Name Announcement—System (APT/DPT
Integration Only)
Description
Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller
name for each telephone number. The caller name is announced when playing a message in their
mailbox from one of the preprogrammed callers, when the VPS transfers a call to the subscriber from
one of the preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by
intercom (Intercom Paging).
Conditions
• If the same telephone number is programmed for both the system and personal caller name
announcement, the VPS will announce the personal caller name.
Programming Manual References
2.5.3 System Caller Name Announcement
Subscriber's Manual References
6.3 Setting Class of Service (COS) Parameters
Feature Manual 19
2.2 System Features
7.6 Recording Messages
2.2.12 Class of Service (COS)
Description
Each mailbox is assigned a Class of Service (COS) that determines the set of services that are
available to its subscriber.
There are 64 classes. Mailboxes can be assigned to their own or to the same COS as needed. COS
No. 63 and 64 are assigned by default to the Message Manager and to the System Manager,
respectively. No other mailboxes can be assigned to COS No. 63 and 64.
Conditions
• The System Administrator (using a PC) and the System Manager (using a telephone) can
change COS assignments.
Programming Manual References
2.2 Class of Service
Subscriber's Manual References
6.2 Setting Up Mailboxes
6.3 Setting Class of Service (COS) Parameters
20 Feature Manual
2.2.13 Company Greeting
Description
Is a prerecorded message designed to greet all incoming callers and provide relevant information. A
maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for
each time mode (day, night, lunch, and break) and holiday for each Service Group. The start time of
morning greeting, afternoon greeting, and evening greeting can be set.
Conditions
• The System Manager can change the Company Greeting setting remotely by simply calling the
VPS (see 6.6 Changing the Company Greeting and Incoming Call Service Setting in
Subscriber's Manual).
• The System Administrator can assign specific greetings for holidays.
Programming Manual References
"Company Greeting No." in 2.3.1 Service Group
"Company Greeting No." in 2.4.2 Holiday Settings
"Daily Hours Setting" in 2.5.4 Parameters
2.2 System Features
Subscriber's Manual References
4.4 Receiving External Delivery Messages
6.6 Changing the Company Greeting and Incoming Call Service Setting
7.6 Recording Messages
2.2.14 Company Name
Description
Is used by External Message Delivery Service when the intended receiver enters the password
incorrectly 3 times. The VPS announces the Company Name so that the receiver realizes what
company placed the call to him or her.
Subscriber's Manual References
7.6 Recording Messages
Feature Manual 21
2.2 System Features
2.2.15 Covering Extension
Description
Forwards calls to a second extension when the first extension's subscriber is not available to take the
call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is
being played, or while leaving a message.
Programming Manual References
"Covering Extension" in 2.1.3 Mailbox Parameters
Subscriber's Manual References
5.3 Assigning Your Covering Extension
2.2.16 Custom Service
Description
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening
to voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox,
outside destinations (including cell phones), operator, fax machine, other Custom Services etc.,
without the assistance of an operator.
Each Custom Service can consist of several selections which callers can select using the dial buttons
on their telephone dial keys (0 to 9, *, and #).
Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the
System Administrator or the Message Manager. In total, a maximum of 100 Custom Services can be
created.
Calls can be handled by Custom Service by:
– Setting the Incoming Call Service of a trunk or port is set to "Custom Service" and specifying
a Custom Service number (refer to"Incoming Call Service" in 2.3.1 Service Group in the
Programming Manual).
– Setting the Service of Holiday Service is set to "Custom Service" and specifying a Custom
Service number (refer to"Service" in 2.4.2 Holiday Settings in the Programming Manual).
– Custom Service/Personal Custom Service: A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After
pressing the appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of KX-TVA
Maintenance Console (refer to 2.4.4 Custom Service in the Programming Manual).
Programming Manual References
2.7.8 Custom Service Report
2.4.4 Custom Service
22 Feature Manual
Subscriber's Manual References
7.6 Recording Messages
2.2.17 Daylight Saving Time Assignment
Description
Adjusts the VPS's clock on the preprogrammed days for Daylight Saving Time. Both a start and end
date for Daylight Saving Time must be programmed.
Programming Manual References
"Daylight Saving Time" in 2.5.4 Parameters
2.2.18 Dialing by Name
Description
2.2 System Features
Allows the caller to be connected to the desired subscriber's mailbox or extension by searching for
the subscriber by name. Using the dialing keys, the caller can enter the first few letters of the
subscriber's first and/or last name. The VPS searches for possible matches and offers to connect the
caller with the subscriber. Subscriber names are included or excluded from the Directory Listing
according to their Class of Service (COS).
Conditions
• The System Administrator can change the Name Entry Mode (first, last, or full name entry) in
Service Settings.
Programming Manual References
"First Name" and "Last Name" in 2.1.3 Mailbox Parameters
"Directory Listing" in 2.2.2 Personal Options
Feature Manual 23
2.2 System Features
2.2.19 DID Call Routing (DPT Integration Only)
Description
Allows the System Administrator to store a maximum of 200 DID numbers and assign a specific
destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number.
When a DID number is received that matches one of the stored telephone numbers, the call is
automatically directed to its destination.
Conditions
• The Company Greetings will not be played for callers when calls are routed by this feature.
• This feature is only available for the following PBXs using DPT Integration.
– KX-TD816 (P311Q or higher)
– KX-TD1232 (P211Q or higher)
– KX-TD500 (V4M or higher)
– KX-TDA series* (MPR Version 1.1 or higher)
* except KX-TDA50
Programming Manual References
2.4.1 Caller ID/DID/PIN Call Routing
2.2.20 E-mail Integration
Description
Enables subscribers (including the message manager) to be notified by e-mail when they have new
messages. The notification will contain the message sender's information, the length of the message,
and the number of messages (new/old). Subscribers can choose to have the voice message attached
to the e-mail notification, and can also select to have the voice message deleted after it has been sent
by e-mail. Subscribers must designate their e-mail addresses (up to 3 addresses) and usernames
beforehand.
Conditions
• The System Administrator can enable or disable this feature for each mailbox, and can customize
the time frame during which notifications are sent. For example, if the System Administrator sets
the time frame for Monday to Friday between 9AM and 5PM, e-mail notifications will be sent only
during those hours.
• When sending e-mails with long voice messages, note the followings, and confirm the e-mail
settings (for setting of the length of the voice message, see "Maximum Message Length" in 2.5.4
Parameters in the Programming Manual).
a) If you attach a voice message that is longer than the "Maximum Message Length", the
surplus parts of the message may be discarded when sending the e-mail.
b) E-mail with a voice message cannot be sent depending on e-mail settings of a sender and
a receiver.
c) When it is selected to delete the original voice message after sending by e-mail, and the e-
mail fails in being sent, the original message would be lost. For the setting of deleting the
24 Feature Manual
original message after sending, see "Time Frame" in E-mail Schedule in the Programming
Manual.
• If there are any errors when the VPS tries to send e-mail messages, error messages will be sent
to the preset e-mail address (see "Mail Address " in "2.5.4 Parameters" in the Programming
Manual).
Programming Manual References
2.1.11 E-mail Option
"E-mail Integration" in 2.5.4 Parameters
2.7.13 E-mail Report
Subscriber's Manual References
5.9 E-mail Integration (Message Notification by E-mail)
2.2 System Features
Feature Manual 25
2.2 System Features
2.2.21 Extension Group
Description
An Extension Group is a group of extensions that share a common mailbox. Extension Groups are
created by the System Administrator. Each group has an Extension Group number. There are 20
group lists available, and each group list can have a maximum of 100 members.
Programming Manual References
2.5.2 Extension Group
2.2.22 Fax Management
Description
Allows the VPS to automatically direct incoming faxes to a specific destination (i.e., fax machine). A
maximum of 2 fax destinations (main and alternate) can be assigned. Outside callers can also reach
a fax machine via Custom Service selection, if programmed.
A mailbox can be assigned as the Fax Manager, allowing this person to receive notification when a
fax is received.
Programming Manual References
"Fax Management" in 2.5.4 Parameters
2.7.6 Fax Call Report
2.2.23 Hold
Description
Provides the caller with the option of temporarily going on hold when the called extension is busy. The
VPS automatically recalls the extension after a specified period of time. When several callers are
holding for the same extension, callers are connected to the extension in the order in which they
originally called.
Programming Manual References
"Call Hold Mode" in 2.4.3 Parameters
26 Feature Manual
2.2.24 Holiday Service
Description
Allows the VPS to override the normal settings assigned for the appropriate trunk/port service by
playing a special holiday greeting. (Ex. "Happy New Year! Our office is closed today. If you wish to
record a message, please press 1 now".) A maximum of 20 holidays can be programmed. A holiday
can be a specific day or range of days.
Conditions
• Holidays cannot overlap.
Programming Manual References
2.4.2 Holiday Settings
2.2.25 Intercom Paging (APT/DPT Integration Only)
2.2 System Features
Description
Allows callers to page subscribers by PBX paging (there are different kinds of PBX paging, and these
can be specified by VPS programming) when the subscribers have set Intercom Paging for Call
Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling. The caller
is briefly placed on hold while the VPS announces the page and until the subscriber answers the
page. The subscriber can answer the page from any extension using the paging answer code; this
code is specified in the PBX User Manual. If Caller ID information is received and the caller's name
has been recorded for the Caller Name Announcement feature, the name will be announced at the
end of the page.
Conditions
• If the same telephone number is programmed for both the system and personal caller name
announcement, the VPS will announce the personal caller name.
• To utilize this feature, follow the procedure below.
1. Open KX-TVA Maintenance Console. Click Class of Service, select a COS number to edit,
2. In KX-TVA Maintenance Console, click System Parameters and select Parameters in the
and click Edit COS…. In COS Parameters, select an Intercom Paging Group (1–32/All) in
"Intercom Paging Group (1–32/All)". If set to "All", the Intercom Paging feature is activated
for all.
bottom of the screen. In Intercom Paging Parameters, adjust "No Answer Time for Intercom
Paging (1–30 s)" to your preference. For the Intercom Paging Group you selected in Step 1,
set the "Paging Code" for All Groups or the selected group.
Programming Manual References
"Intercom Paging Group" in 2.2.1 Class of Service
"Intercom Paging Parameters" in 2.5.4 Parameters
Feature Manual 27
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