NEC xen mail cti User Manual

Xen IPK

Xen Mail CTI Installation

Guide

NEC Business Solutions Ltd

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ii Xen IPK Xen Mail CTI Installation Guide

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Chapter 1 Introduction

Section 1 Overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

Section 2 Battery Disposal and Safety - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

Related documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Chapter 2 Setting Up the System

Section 1 New with this Product - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

Section 2 Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6

Section 3 Installing the voice messaging system boards. . . . . . . . . . . . . . . . 7

Section 4 Connecting communication devices . . . . . . . . . . . . . . . . . . . . . . . . 8

Section 5 Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Section 6 Programming the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 7 Setting up the Voice Messaging System Software. . . . . . . . . . . . 18

Section 8 Changing the Keypad Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Section 9 Signing In and Signing Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3 Remote Access

Section 1 Remote access overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25

Remote access software functions - - - - - - - - - - - - - - - - - - - - - - 25

Section 2 Setting up the support computer . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Section 3 Preparing an existing support computer. . . . . . . . . . . . . . . . . . . . 28

Section 4 Setting up a support computer’s phone book . . . . . . . . . . . . . . . 29

Section 5 Starting and Ending a Remote Access Connection . . . . . . . . . . . 32

Direct connection requirements- - - - - - - - - - - - - - - - - - - - - - - - - 32 Modem connection requirements - - - - - - - - - - - - - - - - - - - - - - - 32

Section 6 Using the OS/2 host process switcher. . . . . . . . . . . . . . . . . . . . . . 34

Section 7 Changing the remote access default logon name and

password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Section 8 Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Section 9 Tracking remote access connections . . . . . . . . . . . . . . . . . . . . . . 38

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Section 10 Using Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Section 11 Using keyboard chat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Chapter 4 Backing Up & Restoring the System

Section 1 Using the backup and restore utilities - - - - - - - - - - - - - - - - - - - - 41

Setup steps for LAN backups and restores- - - - - - - - - - - - - - - - - 41 Setup steps for backups and restores with no LAN connection- - - 41

Section 2 Installing the BRFT Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Section 3 Installing network protocols for backups. . . . . . . . . . . . . . . . . . . . 43

Section 4 Setting the voice messaging system to log on to a network . . . . 46

Windows connection with NetBIOS - - - - - - - - - - - - - - - - - - - - - - 46

Automatic Windows log on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

NetWare connection- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 48

Section 5 Setting up a remote Windows computer for backups. . . . . . . . . . 50

Windows 98 or ME setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 50

Windows NT or 2000 setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Section 6 Scheduling system backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Section 7 Transferring backup files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Direct connection requirements - - - - - - - - - - - - - - - - - - - - - - - - - 56 Modem connection requirements- - - - - - - - - - - - - - - - - - - - - - - - 56

Section 8 Restoring system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 5 Upgrading the Voice Messaging System

Section 1 Upgrade overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 61

Upgrade steps - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 61

Section 2 Adding system languages and prompts. . . . . . . . . . . . . . . . . . . . . 62

Steps for adding a language - - - - - - - - - - - - - - - - - - - - - - - - - - - 62

Section 3 Increasing the number of ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Steps for adding ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 64

Section 4 Adding feature packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Steps for adding feature packages - - - - - - - - - - - - - - - - - - - - - - 66

Section 5 Setting up actions after greetings . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Chapter 6 Setting Up TeLANophy

Section 1 TeLANophy overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71

TeLANophy setup steps - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71

Section 2 Configuring network protocols for TeLANophy. . . . . . . . . . . . . . . 72

Section 3 Specifying station numbers for VewCall Plus . . . . . . . . . . . . . . . . 73

Section 4 TeLANophy workstation overview . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74

Section 5 TeLANophy workstation hardware and software requirements . 75

Section 6 Setting up TeLANophy network protocols . . . . . . . . . . . . . . . . . . 76

Section 7 TCP/IP for Windows 98 or later. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Section 8 TCP/IP for Windows NT 4.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Section 9 TCP/IP for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Section 10 Testing the TCP/IP setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Section 11 TeLANophy workstation installation overview . . . . . . . . . . . . . . . 81

Installing ViewFax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81

Section 12 Installing TeLANophy from a CD . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Section 13 Installing TeLANophy from a network . . . . . . . . . . . . . . . . . . . . . . 83

Section 14 Using TeLANophy applications with WANs and the Internet . . . 84

Section 15 Installing ViewMail for Microsoft Messaging on Workstations . . 85

Workstation requirements- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85 Installing ViewMail for Microsoft Messaging - - - - - - - - - - - - - - - - 85

Appendix A About the System Board

Section 1 About the system board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87

XenMail CTI system board - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87 Daughter Board- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89

Appendix B Starting and Shutting Down the System

Section 1 Starting and shutting down the system- - - - - - - - - - - - - - - - - - - 91

Appendix C Changing Network Protocols

Section 1 Changing network protocols- - - - - - - - - - - - - - - - - - - - - - - - - - - 93

Changing network protocols - - - - - - - - - - - - - - - - - - - - - - - - - - - 93

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Chapter 1– Introduction

Introduction Chapter 1

ECTION

OVERVIEW

About this guide

The Installation Guide contains instructions for setting up the voice messaging system. Refer to, Chapter 2– Setting Up the System to begin the set up process.

Conventions

This guide uses the following conventions:

User input

Information that the user types appears in a unique font. For example, type

MSGORDER and press ENTER.

Key names

Names of keys on the keyboard appear in capital letters. For example, ALT+TAB.

A Note contains information that supplements the main text but is not essential to the understanding of the text. A Note may supply information that applies only in special cases.

A See also provides references to other topics related to the current topic.

CAUTION: A Caution advises users that failure to avoid or to take a specific

action may lead to unwanted results.

WARNING! A Warning advises users that failure to avoid or to take a specific

action will result in physical harm to the user, damage to the hardware, or destruction of data.

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ECTION

ATTERY DISPOSAL

AND SAFETY

The XenMail CTI system includes a battery list below. When disposing of these batteries, you must comply with applicable Federal and State regulations regarding proper disposal procedures.

IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL

DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR SEALED LEAD BATTERY. NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED OR DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.

The incineration. landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery.

Nickel-Cadmium (or sealed lead) batteries must be returned to a Federal or State approved nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or a local seller of automotive batteries. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery contained in this product.

Table 1-1: Battery Types and Quantities for KSUs and ETUs

Unit Name Type of Battery Quantity

XenMail CTI Lithium 1

CAUTION

Danger of explosion if batteries are incorrectly installed. Replace only with the same or equivalant type of battery as indicated throughout this manual.

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Setup steps

1 Insert the voice messaging system board into the phone system.

See "Installing the voice messaging system boards" on page 7.

2 Connect communication devices to voice messaging system board.

See “Connecting communication devices” on page 8.

3 Set up the phone system integration.

See "Integration Overview" on page 9.

4 If you plan to use a remote access connection to access the voice messaging

system screens, set up a support computer to do so.

See "Remote Access" on page 25.

5 Configure the voice messaging system software for network backups,

feature packages, and system languages.

See "Setting up the Voice Messaging System Software" on page 18.

6 Customise the integration, as necessary.

See “Changing the Keypad Map” on page 22.

7 Sign in to the system screens.

See “Signing In and Signing Out” on page 24.

8 If your system includes TeLANophy, set it up.

See “TeLANophy overview” on page 32.

9 Set up the voice messaging system ports, transaction boxes, and

subscribers, and integration options for your site.

See System Management Guide: System overview, Chapter 2.

10 If your system includes FaxMail, set it up.

See System Management Guide: “FaxMail setup, Chapter 9.

11 Back up the voice messaging system.

See “Using the backup and restore utilities on page 32.

6 - Chapter 2 Setting Up the System

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ECTION

INSTALLING THE VOICE

MESSAGING SYSTEM

BOARDS

The voice messaging system board provides all voice messaging system application functions and voice recording storage on their hard disks.

To install the voice messaging system board in the phone system, perform the following procedure. For an illustration of the main board used for all systems, see “About the system board.”

To install the voice messaging system board(s)

1 Turn off the phone system.

2 Insert the board halfway into any available slot in the phone system.

3 Do one of the following:

• To access the voice messaging system screens using a monitor, keyboard, and mouse, plug these devices into the appropriate locations on the voice messaging system board.

• To access the voice messaging system screens using a remote access connection, set SW3 dip switch #2 Off for a direct connection or On for a modem connection.

4 Confirm the SW3 dip switch #1 and #2 are set Off and switch #3 and #4

are set On.

5 Insert the board all the way into the slot.

6 Confirm the Shutdown switch is set On.

7 Turn on the phone system. When the software LED lights, the voice

messaging system is running and ready for use. The system may take 5-10 minutes to start.

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ECTION

Perform the procedure below in the following scenarios:

CONNECTING

COMMUNICATION

DEVICES

• If you want to access the voice messaging system’s hard drive using a monitor, keyboard, and mouse plugged directly into the voice messaging system board. (When you are on-site and the system is accessible.)

• If you want to utilise a LAN connection for TeLANophy and to perform network backups.

• If you want to utilise a modem for remote access connections.

Refer to “About the system board” for an illustration of the voice messaging system board.

To connect communication devices to the voice messaging system

1 If you did not plug in a monitor, keyboard, and mouse when you installed

the voice messaging system board and you want to use these devices, do the following:

• Set the Shutdown switch Off to shut down the voice messaging system.

• After voicemail has shut down, turn off the KSU.

• Pull the board half-way out of the phone system.

• Plug in a monitor, keyboard, and mouse into the voice messaging system board.

• Push the board into the phone system. Be sure that the board are firmly seated in the slot.

• Set the Shutdown switch On and turn KSU on.

2 To utilise a LAN connection, plug the network cable connector into the

Ethernet jack on the voice messaging system board.

3 To utilise a modem connection, plug the modem’s analogue phone line

into the phone jack on the voice messaging system board.

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ECTION

INTEGRATION O

VERVIEW

The basic integration between the phone system and the voice messaging system is set up using procedures found in this section and in your phone system manufacturer’s documentation.

In this section, you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups, trunk routing, and call overflow. See “Programming the Phone System” on page 10.

Additional voice messaging system features, such as live record, easy message access, identified subscriber messaging, and trunk mapping for transaction boxes, are set up on the voice messaging system’s Switch Setup. screens. Refer to related topics in the System Management Guide for details.

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ECTION

PROGRAMMING THE P

HONE SYSTEM

To set up the phone system to support digital voice messaging, complete the procedures in this section.

The following table describes the key functions on individual stations.

Key Function

FEATURE Return to preceding page

RECALL Advance to next page

CONF Go to next selection

REDIAL Enter pause, hyphen, *, or #

SPEAKER Exit programming mode

ANSWER Go back one level

TRANSFER Save settings

HOLD Clear settings

*Move left

# Move right

To enter programming mode

1 From port 01 or 02, press the FEATURE key.

2 Press the HOLD key.

3Dial #0*.

To assign interface slot number

Memory block 7-1 assigns the slot number on the phone system that contains the voice messaging system board.

1 Press the LK7 key.

2 Press the LK1 key.

3 Enter the cabinet number and press # .

4 Enter the slot number for the voice messaging system board.

5 Press the RECALL key twice to advance to page 3.

6 Press the LK4 key.

7 Press the TRANSFER key to save the slot assignment and advance to

the next slot.

8 Press the ANSWER key twice to exit slot assignment.

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To assign phone type

Memory block 7-2 assigns port numbers and specifies the ports as Digital Voicemail (DVM) ports.

1 Press the LK7 key.

2 Press the LK2 key.

3 Enter the port number of the first voice messaging system port.

NOTE: Ports 01 and 02 cannot be assigned as voicemail.

4 Press the LK7 key to assign the port as DVM.

5 Press the TRANSFER key to save the port assignment and advance to

the next port.

6 Repeat steps 4 and 5 for the remaining ports.

7 Press the ANSWER key twice to exit port assignment.

CAUTION: If you make a mistake while performing the above procedure, start

over from step 1 of the procedure, “To assign interface slot number” on page 10.

To assign station numbers

Memory block 4-10 assigns the extension numbers that the phone system will use to access voice messaging system ports.

1 Press the LK4 key.

2Dial 10.

3 Press * four times, then enter the port number of the first voice

messaging extension.

4 Enter the extension number to be assigned to this port.

5 Press the TRANSFER key to save the extension number assignment.

6Dial 10.

7 Press the CONF key to advance to the next voice messaging system

port.

8 Repeat steps 4 through 7 for each extension number to be assigned.

9 Press the ANSWER key to exit extension assignment.

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To set up a hunt group

Memory block 4-14 assigns the first extension as the pilot hunt number. Memory block 4-15 assigns extensions to the hunt group.

1 Press the LK4 key.

2Dial 14.

3 Press * twice, then enter the port number of the first voice messaging

extension.

4 Press the LK2 key to assign the port as a master in the hunt group.

5 Press the TRANSFER key to save the pilot hunt number assignment

and advance to memory block 4-15.

6 Press * twice and dial 14.

7 Press the CONF key to advance to the next port.

8 Press the LK2 key to assign the port as a master in the hunt group.

9 Press the TRANSFER key to save the pilot hunt number assignment.

10 Repeat steps 6 through 9 for each voice messaging port to assign all as

masters in the hunt group.

11 Enter the port number for the first voice messaging extension.

12 Press the TRANSFER key.

13 Press * twice.

14 Dial 5.

15 Press the CONF key to advance to the next port.

16 Enter the extension number of the next port.

17 Press the TRANSFER key to save the hunt group extension

assignment.

18 Repeat steps 13 through 17 for each extension.

NOTE: To set up call overflow, program the phone system to handle calls

when all voice messaging ports are busy. For a circular hunt group, set the last voice messaging system port to forward to the first port. With this setup, forwarded callers hear a ringback tone and callers who dial the system directly hear a busy tone. Or, you can forward overflow calls to an operator by setting the last voice messaging system port to forward to the operator.

19 Press the ANSWER key to exit hunt group extension assignment.

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To set up trunk routing

Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system. Memory block 3-43 directs CO lines during night mode. Perform this procedure if you are planning to use the voice messaging system’s automated attendant.

1 Press the LK3 key.

2 Press the TRANSFER key.

3Dial 42.

4 Press * four times, then enter the number of the first CO line to ring the

voice messaging system.

5 Enter the extension of a voice messaging system hunt group master

port.

6 Press the TRANSFER key to save the CO line assignment for day mode

and to advance to the next memory block.

7 Enter the extension of a voice messaging system hunt group master

port

8 Press the TRANSFER key again to save the CO line assignment for

night mode.

9Press * .

10 Dial 2.

11 Press the CONF key to advance to the next CO line.

12 Repeat steps 5 through 11 for each CO line to ring the voice messaging

system.

13 Press the ANSWER key to exit the DIT assignment.

To make the forward all calls setting available by class of service

Memory block 1-8-08 enables the selected class of service to forward all calls.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 The LK1 key is lit when the forward all calls setting is available to the

selected class of service. Press the LK1 key if it is not already lit.

6 Press the TRANSFER key to save the selection and advance to the next

class of service.

7 Repeat steps 4 through 5 for each class of service that requires the

forward-all-calls setting.

8 Press the ANSWER key twice to exit the forward-all-calls selection.

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To make the call forwarding on busy/no answer setting available by class of service

Memory block 1-8-08 enables the selected class of service to forward calls on busy/no answer.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 Press the RECALL key.

6 The LK5 key is lit when the forwarding on busy/no answer setting is

available to the selected class of service. Press the LK5 key if it is not already lit.

7 Press the TRANSFER key to save the selection and advance to the next

class of service.

8 Repeat steps 5 through 7 for each class of service that requires call

forwarding busy/no answer.

9 Press the ANSWER key twice to exit the station class of service

assignment.

To enable live record by trunk

Memory block 3-45 selects the live record feature for each CO line.

1 Press the LK3 key.

2 Press the TRANSFER key.

3Dial 45.

4 Press * twice, then enter the CO line number.

5 Press the LK2 key to enable live record on this CO line.

6 Press the TRANSFER key to save the live record setting.

7 Press * twice.

8Dial 45.

9 Press the CONF key to advance to the next CO line.

10 Repeat steps 5 through 9 for each CO line that will use live record.

11 Press the ANSWER key to exit live record trunk selection.

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To make the live record setting available by class of service

Memory block 1-8-08 enables the selected class of service to use the live record feature from the phone.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 Press the RECALL key to advance to page 4.

6 Press the LK5 key to make the live record setting available to the

selected class of service.

7 Press the TRANSFER key to save the selection and advance to the next

class of service.

8 Repeat steps 5 through 7 for each class of service.

9 Press the ANSWER key twice to exit the station class of service

assignment.

To allow the voice messaging system to use a barge-in code for live record

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number for the voice messaging system ports.

5 The LK4 key is lit when voice messaging system trunk lines are enabled

to receive a barge-in code. Press the LK4 key if it is not already lit.

6 Press the TRANSFER key to save the selection.

7 Press the ANSWER key twice to exit the station class of service

assignment.

To allow individual stations to receive a barge-in code for live record

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 The LK5 key is lit when the class of service is enabled to receive a

barge-in code. Press the LK5 key if it is not already lit.

6 Press the TRANSFER key to save the selection.

7 Repeat steps 4 and 5 for each class of service that requires live record.

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8 Press the ANSWER key twice to exit the selection.

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To assign the extension number of the voice messaging system for live record

Memory block 1-8-26 identifies the voice messaging ports available for live record.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 26.

4 Enter the extension number of the voice messaging system hunt group

master port.

5 Press the TRANSFER key to save the port settings.

6 Press the ANSWER key twice to exit the port assignment for live record.

To assign feature access keys

Memory block 4-12 assigns line keys as feature access keys. Program each line key as a feature access key to allow live record on individual extensions.

1 Press the LK4 key.

2Dial 12.

3 Press * four times, followed by the port number of the extension that you

want to program.

4 Enter the first line key number (for example, 09) to be assigned as a

feature access key.

5 Press the LK6 key.

6 Enter the feature access key number (01-10).

7 Press the TRANSFER key to save the key assignment and advance to

the next line key number.

8 Repeat steps 5 through 7 for each line key.

9 Repeat steps 3 through 8 for the remaining extensions that will use live

record.

10 Press the SPEAKER key to exit programming mode.

To program individual stations for call forward on all calls

1 Go off hook.

2 Dial 41, then enter the extension number of the first DVM port.

3 Hang up.

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To program individual stations for call forward on busy/no answer

1 Go off hook.

2 Dial 43, then enter the extension number of the first voice messaging

system port.

3 Hang up.

To cancel call forward or call forward on busy/no answer for individual stations

1 Go off hook.

2 Do one of the following:

• Dial 42 to cancel call forward all calls.

3 Do one of the following:

• Dial 42 to cancel call forward all calls.

• Dial 44 to cancel call forward on busy/no answer.

4 Hang up.

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ECTION

You must set up the voice messaging system software to:

SETTING UP THE VOICE M

ESSAGING SYSTEM

OFTWARE

• Perform network backups

• Use TeLANophy

• Select system languages

To do so, review the following table and then perform the procedure, “To set up the voice messaging system software” on page 18.

Setup option Action required

TeLANo phy

Network protocols

Prompts

T Configure TCP/IP or IPX/SPX protocols

T For TCP/IP, indicate: subnet mask, router, domain, server

name and TCP/IP address of voice messaging system

T For IPX/SPX, indicate: NetWare bindery or directory mode,

preferred server and name context, frame header type

T For NetBIOS over TCP/IP, configure TCP/IP and indicate: NT

domain, NT user ID, and NT password

T Indicate the system language you want to use

To set up the voice messaging system software

1 Ask your network administrator for the information required to set up the

feature packages and network protocols. Refer to the table on page 18 for details.

2 Do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the system screens, you should be able to view the Banner screen.

• If you are using remote access software to access system screens, follow the instructions in “Remote Access” on page 25 to establish a remote access connection.

3 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

4 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection, switch to the OS/2 Host Process Switcher window. (See "Using the OS/2 host process switcher" on page 34 for instructions.) Type 0 to choose “Start a new 0S/2 text session” and press ENTER.

5 At the OS/2 command prompt, type f: and press ENTER.

6Type cd \ and press ENTER.

7Type setup and press ENTER.

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8Type y to proceed with the voice messaging system Setup utility.

9 From the Setup Type menu, type 2 to choose “Configure system” and

press ENTER.

10 Press ENTER to confirm that the voice messaging software is installed

on drive E.

11 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

12 Review the features and options available with your new system that are

listed on-screen. Press ENTER to continue.

13 From the Update Configuration menu, choose all the configuration

options you want to set up your system:

• To set up TeLANophy, type 1 and press ENTER.

• To enable network backups, type 3 and press ENTER.

• To select the system language, type 4 and press ENTER.

NOTE: Numbers for each menu item may vary.

14 When you have completed your selection(s), press ENTER.

To set up the voice messaging system software, continued

1 From the Select Network Protocols menu, select all that apply:

• To select IPX/SPX, type 1 and press ENTER.

• To select TCP/IP, type 2 and press ENTER.

• To select NetBIOS over TCP/IP, type 3 and press ENTER.

NOTES:

• Either a TCP/IP or IPX/SPX configuration is required for TeLANophy.

• Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required to perform network backups.

• To set up NetBIOS over TCP/IP, a TCP/IP configuration is also required. Select option 2 and 3 to set this up.

2 When you have completed your selection(s), press ENTER.

3 If you selected TCP/IP, perform the following actions. Otherwise, go to

step 5.

• Type 1 and press ENTER. Type the correct value for the “TCP/IP Address” field and press ENTER.

• Type 2 and press ENTER. Type the correct value for the “Subnet Mask” field and press ENTER.

• Type 3 and press ENTER. Type the correct value for the “Default Router” field and press ENTER.

• Type 4 and press ENTER. Type the correct value for the “Domain” field and press ENTER.

• Type 5 and press ENTER. Type the correct value for the “Name Server” field and press ENTER.

4 Confirm your entries are correct. Press ENTER to continue.

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5 If you selected IPX/SPX, perform the appropriate action below.

Otherwise, go to step 5.

• To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER.

• To select “Version 4.x directory service,” type 2 and press ENTER.

To set up the voice messaging system software, continued

1 If you selected “Version 3.x or 4.x bindery mode,” perform the following

actions. Otherwise, go to step 2.

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

2 If you selected “Version 4.x directory service,” perform the following

actions:

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

• Type m and press ENTER. Type the correct value for the “Preferred NetWare server name” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

3 From the Ethernet Frame Header menu, perform the appropriate action

below:

• To select “Ethernet 802.2,” type 1 and press ENTER.

• To select “Ethernet 802.3,” type 2 and press ENTER.

• To select “Ethernet Snap,” type 3 and press ENTER.

• To select “Ethernet II,” type 4 and press ENTER.

4 When you have completed your selection, press ENTER to continue.

5 If you selected NetBIOS over TCP/IP, perform the following actions.

Otherwise, go to step 1.

• Type 1 and press ENTER. Type the correct value for the “Workstation name” field and press ENTER.

• Type 2 and press ENTER. Type the correct value for the “NT Domain name” field and press ENTER.

• Type 3 and press ENTER. Type the correct value for the “Workstation description” field and press ENTER.

NOTE: If you have not configured TCP/IP, an error message is displayed. Fol-

low the on-screen instructions to continue.

6 Press ENTER to confirm your entries.

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To set up the voice messaging system software, continued

1 From the TeLANophy Server Name menu, perform one of the following

actions:

• To enter a name for the voicemail server, type m and press ENTER. Type the server name and press ENTER.

• To use the default server name, press ENTER. “Vserver” is the default server name.

2 Confirm your entry is correct. Press ENTER to continue.

3 Select the network protocols that you want the voicemail server to use to

communicate with the TeLANophy workstations:

• To select “IPX/SPX,” type 1 and press ENTER.

• To select “TCP/IP,” type 2 and press ENTER.

NOTE: If you have not configured either of these protocols, an error message

4 When you have completed your selection(s), press ENTER.

is displayed. Follow the on-screen instructions to continue.

5 If you chose to add language prompts in step 13, follow the on-screen

instructions to configure the system for these features.

6 From the Setup Complete menu, type y and press ENTER to exit the

Setup utility.

7 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

NOTE: A system with incorrect protocol information cannot connect to the

LAN. To reenter the correct values, perform the procedure, “To change an existing network protocol configuration.”

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ECTION

CHANGING THE K

EYPAD MAP

Callers interact with the voice messaging system by using the keypads on their touch-tone phones. The keypad map determines how digits are mapped to letters.

Each digit on a caller’s phone is mapped to two or three letters in the voice messaging system. Callers can enter a wildcard digit in place of any letter when they are not sure of the letter. For example, a system using the Q=7, Z=9 keypad map, the digits 7-1-1 represent P, Q, R, or S followed by any two letters.

The voice messaging system supports five keypad maps:

Keypad map name Wildcard

Q, Z on the zero digit 1

Q, Z on the 1 digit 0

Q=7, Z=9 1

numbers only 1 (groups only)

Cosmos (Sweden) None

The mapping of digits to letters should match the phone system and the phones of the outside callers. The system uses the Q=7, Z=9 keypad map by default. If your system requires a different keypad map, use the following procedure to change it.

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To change the keypad map

1 Shut down the voice messaging system by pressing ESC at the Banner

screen and then follow the system prompts.

2 To open an OS/2 command prompt from the voice messaging system,

do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging screens, go to the OS/ 2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging screens, switch to the OS/2 Host Process Switcher window. (See "Using the OS/2 host process switcher" on page 34 for instructions.) Type 0 to choose “Start a new 0S/2 text session” and press ENTER.

3Type e: and press ENTER.

4Type cd \vmail and press ENTER.

5Type remap and press ENTER.

6 Type the number for the keypad map that you want to use, and press

ENTER. If an ID conflict error is displayed, follow the on-screen instructions. A conflict is caused when there are two IDs that are made up of letters or numbers that map to the same digits. Callers would enter the same digits to enter both IDs.

7 At the OS/2 command prompt, type vm and press ENTER to restart the

voice messaging system application.

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SIGNING IN AND S

IGNING OUT

Some of the procedures in this guide require that you sign in to the system before you can change any system settings. Use the following procedures to sign in and out of the system.

For security reasons, it is a good idea to change the sign-in ID which is the personal ID for the system’s default system manager. After you change it, make sure to tell the system manager what to enter for the system sign-in ID when signing in to the system.

To sign in to the system

1 At the Banner screen, press F2.

2Type

3 If prompted, type your security code and press ENTER. (You can set a

To sign out of the system

1 Press ESC until you see the message “Are you sure you want to sign out

To change the default sign-in ID

1 Go to the Personal Directory page for the system manager.

2 In the “Personal ID” field, type a new ID.

nec and press ENTER.

security code by changing the Personal Options for the system manager through the system conversation.)

to the Banner screen?”

Type y to confirm that you want to sign out and return to the Banner screen.

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