NEC Xen Alpha Features User Guide

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Xen Alpha™

Xen Alpha™Xen Alpha™

EATURES AND

NEC Australia Pty Ltd

February 2000

PECIFICATIONS

ANUAL

A6-506000-642-02

Release 1.0

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Page ii Features and Specifications Manual

A6-506000-642-02

Disclaimer

Xen Alpha Release 1.0

NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials.

The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice . Changes will be periodically made to the information in the new editions.

Efforts have been made to ensure that the contents of this manual are correct. Should you find any error, NEC welcomes your comments to improve our communications, please contact NEC on 1800 036 136.

Contents of this manual are subject to cha nge without prior notice at the discretion of NEC Australia Pty Ltd.

This document has been prepared f or the use of emp loyees and customers of NEC Australi a Pty Ltd and may not be reproduced without the prior, written approval of NEC Australia Pty Ltd.

NEC Australia Pty Ltd

635 Ferntree Gully Road

Glen Wav erley Vic 3150

Integrated Communication Products Group

Installation Manual

A6-506000-642-02

Preface & Disclaimer Page iii

• • •

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Page iv Preface & Disclaimer

Installation Manual

• • •

A6-506000-642-02

Xen Alpha Release 1.0

Introduction

Xen System Features Introduction . . . . . A0-1

AAAA

All Call Page. . . . . . . . . . . . . . . . . . . . . . . A1-3

Ancillary Device Connection . . . . . . . . . . A2-5

Answer Hold. . . . . . . . . . . . . . . . . . . . . . . A3-7

Answer Key . . . . . . . . . . . . . . . . . . . . . . . A4-9

Attendant Positions . . . . . . . . . . . . . . . . A5-11

Automatic Callbac k . . . . . . . . . . . . . . . . A6-13

Automatic Day/Night Mode Switching . . A7-15

Automatic Hold. . . . . . . . . . . . . . . . . . . . A8-17

Automatic Pause – Behind PBX. . . . . . . A9-19

Automatic Redial . . . . . . . . . . . . . . . . . A10-21

Automatic Release. . . . . . . . . . . . . . . . A11-23

BBBB

Background Music – External Speakers B1-25 Background Music – Multiline

Telephone Speakers . . . . . . . . . . . . . B2-27

Barge-In (Interrupting an External Call) . B3-29

Battery Backup – System Memory. . . . . B4-31

Battery Backup – Sy stem Power . . . . . . B5-33

Busy Lamp Field – Multiline Telephones B6-35

CCCC

Callback Request. . . . . . . . . . . . . . . . . . C1-37

Call Elapsed Timer. . . . . . . . . . . . . . . . . C2-29

Call Forward – All Calls . . . . . . . . . . . . . C3-41

Call Forward – Busy/No Answer . . . . . . C4-43

Call Forward – Ex ternal . . . . . . . . . . . . . C5-47

Caller Identification. . . . . . . . . . . . . . . . . C6- 51

Caller ID Scrolling . . . . . . . . . . . . . . . . . C7-53

Call Pickup Group . . . . . . . . . . . . . . . . . C8-55

Call Restriction. . . . . . . . . . . . . . . . . . . . C9-57

Call Restriction Override using System

Speed Dial . . . . . . . . . . . . . . . . . . . . C10 -59

Call Transfer. . . . . . . . . . . . . . . . . . . . . C11-61

Call Waiting Indication . . . . . . . . . . . . . C12-63

Character Registration . . . . . . . . . . . . . C13-65

Clock/Calendar Display. . . . . . . . . . . . C14-69

Confirmation Dial. . . . . . . . . . . . . . . . . C15-71

Conference Add-On . . . . . . . . . . . . . . C16-73

Consecutive Spee d Dial . . . . . . . . . . . C17-77

DDDD

Delayed Ringing . . . . . . . . . . . . . . . . . . D1-79

Direct Inward Termination. . . . . . . . . . . D2-81

Direct Paging Access . . . . . . . . . . . . . . D3-83

Direct Station Selection. . . . . . . . . . . . . D4-85

Distinctive Ringing. . . . . . . . . . . . . . . . . D5-87

Door Lock Release . . . . . . . . . . . . . . . . D6-89

Door/Monitor Telephone . . . . . . . . . . . . D7-91

Do Not Disturb (DND) . . . . . . . . . . . . . . D8-93

DP to DTMF Switching . . . . . . . . . . . . . D9-95

EEEE

Extension Hunting . . . . . . . . . . . . . . . . . E1-97

Extension Name Assignment . . . . . . . . E2-99

External Paging (Meet-Me) . . . . . . . . . E3-101

External Ringer . . . . . . . . . . . . . . . . . . E4-103

FFFF

Flash Key . . . . . . . . . . . . . . . . . . . . . . .F1-105

Flexible Line Key. . . . . . . . . . . . . . . . . .F 2-107

Flexible Numbering Plan. . . . . . . . . . . .F3-109

Flexible Ringing Assignment. . . . . . . . .F4-111

Flexible Timeout . . . . . . . . . . . . . . . . . .F5-113

Full Handsfree Operation . . . . . . . . . . .F6-1 17

HHHH

Handset Microphone C ontrol. . . . . . . . H1-119

Handsfree Answerback . . . . . . . . . . . . H2-121

Handsfree Dialling and Monitoring . . . H3-123

Headset Connection . . . . . . . . . . . . . . H4-125

Holdfree Transfer . . . . . . . . . . . . . . . . H5-127

Hold with Recall (Exclusi ve and

Non-Exclusive) . . . . . . . . . . . . . . . . H6-129

Howler Tone Service. . . . . . . . . . . . . . H7-131

Features and Specifications Manual Page v

A6-506000-642-02

IIII

SSSS

Icon Display . . . . . . . . . . . . . . . . . . . . . .I1-133

I-Hold Indication . . . . . . . . . . . . . . . . . . .I2-135

Incoming Call Identification . . . . . . . . . .I3-137

Internal Recall . . . . . . . . . . . . . . . . . . . .I4-139

Internal Voice/Tone Signaling . . . . . . . .I5-141

Internal Zone Paging . . . . . . . . . . . . . . .I6-143

ISDN Basic Rate I n terface. . . . . . . . . . .I7-145

ISDN Malicious Call Trace. . . . . . . . . . .I8-147

I-Use Indication . . . . . . . . . . . . . . . . . . .I9-149

KKKK

Key Function/Multifunction Reg ist ratio nK1-151

MMMM

Manual Line Seizure . . . . . . . . . . . . . . M1-153

Manual Pause . . . . . . . . . . . . . . . . . . .M2-155

Microphone Control . . . . . . . . . . . . . . .M3-15 7

Music on Hold . . . . . . . . . . . . . . . . . . . M4-159

NNNN

Nesting Dial . . . . . . . . . . . . . . . . . . . . . N1-161

Night Mode. . . . . . . . . . . . . . . . . . . . . . N2-165

Seized Trunk Name/Number Display . S1-195

Single Line Telephone Access . . . . . . S2-197

Single Line Telephone Adapter. . . . . . S3-199

Six/Sixteen Point Capacity . . . . . . . . . S4-201

Softkeys. . . . . . . . . . . . . . . . . . . . . . . . S5-203

SPD (Redial) Key . . . . . . . . . . . . . . . . S6-205

Specified CO/PBX Line Seizure . . . . . S7-209

Speed Dial – Station . . . . . . . . . . . . . . S8-211

Speed Dial – System. . . . . . . . . . . . . . S9-215

Station Message Detail

Recording (SMDR) . . . . . . . . . . . . S10-219

Step Call . . . . . . . . . . . . . . . . . . . . . . S11-221

Stored Hookflash. . . . . . . . . . . . . . . . S12-223

TTTT

Telephone Volume Control . . . . . . . . . .T1-225

Tenant Service . . . . . . . . . . . . . . . . . . .T2-227

Timed Alarm . . . . . . . . . . . . . . . . . . . . .T3-229

Tone Override . . . . . . . . . . . . . . . . . . . .T4-231

Trunk Outgoing Restriction . . . . . . . . . .T5-233

Trunk Queuing. . . . . . . . . . . . . . . . . . . .T6-235

Two-Color LEDs (Lamp) . . . . . . . . . . . .T7-237

UUUU

OOOO

Off-Hook Ringing . . . . . . . . . . . . . . . . . O1-169

One-Touch/Feature Access Keys –

User Programmable. . . . . . . . . . . . .O2-173

PPPP

PC Programming . . . . . . . . . . . . . . . . . P1-175

Power Failure Transfer. . . . . . . . . . . . . P2-177

Preset Dialling . . . . . . . . . . . . . . . . . . . P3-179

Prime Line Assignment . . . . . . . . . . . . P4-181

Privacy On All C a lls . . . . . . . . . . . . . . . P5-183

Programmable Pause for Speed Dial. . P6-185 Programming from Multiline Telephone P7-187

RRRR

Resident System Program. . . . . . . . . . R1-189

Ringing Line Preference. . . . . . . . . . . . R2-191

Room Monitor Telephone. . . . . . . . . . . R3-193

User Programming . . . . . . . . . . . . . . . U1-239

Appendices

Appendix A . . . . . . . . . . . . . . . . . . . . . . . . 241

Appendix B . . . . . . . . . . . . . . . . . . . . . . . . 245

Appendix C . . . . . . . . . . . . . . . . . . . . . . . . 249

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A-0

Xen System Features Introduction

Xen Alpha Release 1.0

NTRODUCTION This section describes each feature and its operation. Features are listed alphabetically by

feature name.

IFFERENCES IN

ELEPHONE

YPES

In this chapter the operations are written showing the keys on the DTU-Type telephones. Unless otherwise noted, the same key is also used on the DTU-Type or ETW-Type telephones. Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys shows the keys on the different telephones. In some cases, keys on the different types of telephones may perform the same function but are labelled differently. For example, the key used for speed dialling is labelled telephones.

Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys

on the DTB-Type telephones and Q on the DTU-Type

DTB-Type Keys DTU-Type Keys ETW-Type Keys

A B C D E F G

A A B B C C D D E E F F G G

H I J K

Features & Specifications Manual, A-0, Page 1

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H H I I 0 K J J

Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys

DTB-Type Keys DTU-Type Keys ETW-Type Keys

L M N O P Q

L L

U T P Q T N R O S M

▲

R S T U V

▼

O R Q P Q N S

W W

M UV

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A-1

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

All Call Page

Xen Alpha Release 1.0

All Call Page allows simultaneous paging (internal and external) of all idle Multiline telephones. The page is heard over the built-in speaker on the telephone and/or over external paging speakers.

Paging allows persons, away from their desk but within hearing distance of the telephone or external speakers to respond to a page. The user can answer the page by dialling a specified number .

Multiline telephones can initiate, re ceive and answer a page. Single Lin e telephones can not receive a page, but can answer or initiate a paging call.

Paging:

1. Go off-hook.

ELATED

ROGRAMMING

2. Dial

3. Page.

4. Go on-hook.

Answering a page:

1. Go off-hook.

2. Dial

All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

G G

G D

Function

Number

002-2 External Speaker Connection N

and answer the call.

Function Name

Required

(Y)es or

(N)o

002-3 External Paging Tone Assignment N 002-4 Internal All Call Page Receive N 001-0 General Purpose Relay Assignment N

217 Internal Paging Tone Assignment N

Features & Specifications Manual, All Call Page A-1, Page 3

A6-506000-642-02

ERVICE

ONDITIONS

! All Cal l Paging is dir ected only to telephones when “No Ex ternal Speak er” is specifie d in

system programming.

! A busy condition is generated if an All Call Page (internal or external) has been

originated at another telephone.

! If an external paging call is made while a ringing tone is being sent over the external

speaker, ringing is temporarily suspended and the external paging call is performed. Ringing resumes after the page is completed.

! All Call Paging is supported for single line telephones. Single line telephones can be

used to answer an All Call Page.

! A tone burst is gener ated as an alert tone to indicate the page.

Page 4, A-1 Feature & Specifications, All Call Page

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A-2

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Ancillary Device Connection

Xen Alpha Release 1.0

This feature allows ancillary (peripheral) devices such as tape recorders, headsets, single line telephones, to be connected to the system.

The feature is only available when using the DTU-Type Multiline telephones.

Refer to the operation for the device that is being connected.

! When using ancillary equipment, the following units can be installed to provide

connection to the system.

Unit Description

ACA-UA Unit AC Adapter – an AC adapter for use with the APR-A Unit,

CTA-UA Unit, or HFU-UA Unit.

ADA-UA Unit Ancillary Device Adapter – provides connection for

cassette recorders.

APR-UA Unit Analogue Port Ringer – provides connection for a single

line telephone or modem.

CTA-UA Unit Computer Telephony Adapter (or TA PI – Microsoft

Telephony Application Programming Interface) – provides connection for a PC.

HFU-UA Unit Handsfree Unit – provides connection for headsets

allowing handsfree operation .

! Headset and handsfree units cannot be used simultaneously. ! The APR-UA Unit can only be connected to DTMF (touchtone) telephones.

Features & Specifications Manual, Ancillary Device Connection A-2, Page 5

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Features & Specifications

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A-3

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Answer Hold

Xen Alpha Release 1.0

Answer Hold allows the Multiline telephone user to answer an external call by pressing the answer key ( is answered.

This feature is available for all Multiline telephones.

Answering a call when a call is in progress:

). If the user is on a call, that call is placed on hold when the new call

ERVICE

ONDITIONS

1. Press on hold.

! On DTU-Type telephones, the Answer Key (

external line ringing. The Answer Key ( an LED.

! If us ing the Answer Key (

is an internal call, doorphone call, or pagi ng call; the existing call is disconnected.

! The Answer Key (

is received.

! The Answer Key (

is received at another Multiline telephone.

! The Answer Key (

transfer call.

! This feature is not available during Automatic Redialling or conference calling. ! Incoming trunk calls are answered on a first-in-first-out basis when using the

Answer Key.

to answer the call. If already engaged on a call, the existing call is placed

) LED flashes when there is an

) on the DTB-Type telephones does not have

) to answer an internal or external call, and the exist ing call

) on DTU-Type telephones does not flash when an internal call

) on DTU-Type telephones does not flash when an external call

) on DTU-Type telephones does not flash during a ringing

Features & Specifications Manual, Answer Hold A-3, Page 7

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Features & Specifications

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A-4

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Answer Key

Xen Alpha Release 1.0

Users answer trunk calls by simply pressing one key; the Answer Key (R).

This feature is available for all Multiline telephones.

Answering a call:

1. Press Rand N or lift the handset.

ERVICE

ONDITIONS

Function

Number

301 → 306 Day Ringing for Trunk Lines 1 → 6N 311 → 316 Night Ringing for Trunk Lines 1 → 6N

! If more than one call rings into the system, the system processes the calls in the order

they are received. As a result, when the user presses order they are received (first-in-first-out).

! If there is no external ringing call and

telephone LCD and a busy tone is heard.

! Incoming ex ternal calls to other t enant groups cannot be answered by p ressing

tone is not provided for these calls).

! On DTU-Type telephones, the Answer Key (

external call is received, the red LED flic kers at a higher speed to differen tiate from other types of calls. The Answer Key ( an LED.

Function Name

, calls are answered in the

pressed, “[BUSY]” is displayed in the

) LED flashes. When an incoming

) on the DTB-Type telephones does not have

Required

(Y)es or

(N)o

(ring

! An DTU-Type telephone must be programmed to provide an audible ring tone for

incoming calls before the

! ICM, DID, DI T and CO Ring Transfer red calls will not fl ash the Answer Key LED and t he

Answer Key cannot be used to answer these types of calls.

Features & Specifications Manual, Answer Key A-4, Page 9

A6-506000-642-02

LED will flash.

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Features & Specifications

A6-506000-642-02

A-5

EATUR

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Attendant Positions

Xen Alpha Release 1.0

This feature allows the first two Multiline telephones to be assigned as Attendant Positions. These telephones can be used as “programming telephones” and can perform certain attendant feature operations.

This feature is available for the DTU-Type and Xen System Multiline telephones.

Listed below are the operations that can be performed using a telephone assigned as an attendant position . The access code necessary to perform the operation is also provided.

Operation Access Code

System Reset for Call Forward – All Calls, Call Forward – Busy/No Answer, and Do Not Disturb

System Reset for Callback Request System Reset Timed Alarm System One-Touch Dialling N/A SMDR/PC Switching SMDR Test Printing Battery Low Indication Erase System Speed Dialling N/A

Also refer to the specific attendant related features listed below:

Automatic Callback, Page 13

Callback Request, Page 37

Call Forward – All Calls, Page 41

O O

O O O

F H

I I

K O

One-Touch/Feature Access Keys – User Programmable, Page 171

Speed Dial – System, Page 215

Timed Alarm, Page 229

ERVICE

ONDITIONS

Features & Specifications Manual, Attendant Positions A-5, Page 11

A6-506000-642-02

! Only Ports 1 and 2 (normally extensions 10 and 11) are used as Attendant Positions.

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Page 12, A-5

Features & Specifications

A6-506000-642-02

A-6

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Automatic Callback

Xen Alpha Release 1.0

When calling a busy telephone and hearing a busy tone, users can set an Automatic Callback. When both telephones are idle, the system signals the person who originated the callback. When the callback originator answers , the syst em then signal s the other t elep hone user of the call.

This feature is available for all telephones and Single Line telephones.

Setting Automatic Callback when an internal party is called and busy ton e is heard:

1. Go off-hook.

2. Dial the extension number. Busy tone is heard.

ERVICE

ONDITIONS

3. Dial

4. After hearing the set tone, hang up.

! If an Automatic Callback is not answered within 30 seconds, the callback is released. ! Automatic Callback can be set for any tenant group. ! Automatic Callback can be set using a single line telephone. ! An individual user can set a maximum of two callbacks fr om their tele phone at one time. ! Only one Automatic Callback be set to a specific telephone; duplicate attempts

are ignored.

! An Automatic Callback can only be answered at the telephone where it is set; other

user’s cannot pickup the call from their telephones.

! An Automatic Callback cannot be cancelled by the user once it is set. ! When a telephone is in Do Not Disturb mode, Automatic Callback cannot be set.

Features & Specifications Manual, Automatic Callb ack A-6, Page 13

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Features & Specifications

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A-7

EATURE

ESCRIPTION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Automatic Day/Night Mode Switching

Xen Alpha Release 1.0

This feature allows the user to program the system to automatically switch from day to night mode at a preset time.

! Refer to Night Mode, Page 165 for a description of manual day/night mode switching.

Not applicable.

Required

Function Number Function Name

(Y)es or

(N)o

ERVICE

ONDITIONS

014 Night Mode Start Time (Assignment 1) Y 015 Night Mode End Time (Assignment 1) Y 016 Night Mode Start Time (Assignment 2) Y 017 Night Mode End Time (Assignment 2) Y

018-1 → 018-7 Night Mode Monday → Sunday Y

! When the system is switched into night mode, night mode is applied system-wide and

the night mode features are enabled.

! After powering on or resetting the time, the system checks the current system program

settings and switches to day/night mode depending on the time of day detected.

Features & Specifications Manual, Automatic Day/Night Mode Switching A-7, Page 15

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Features & Specifications

A6-506000-642-02

A-8

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Automatic Hold

Xen Alpha Release 1.0

This feature allows a user to press a DSS key (Direct Station Selection) to page an internal caller while an external call is in progress. Once the DSS key is pressed, the external caller is automatically placed on non-exclusive hold.

This feature is available for all Multiline telephones.

Placing a call on Automatic Hold:

1. While engaged on an external call, press the DSS key for the internal party. The external caller is automatical ly placed on hold and the internal call is made.

2. Talk with the called party or page the called party.

ERVICE

ONDITIONS

3. If you want to return to the holding party, press the appropriate line key.

! After the preset hold recall timer expires, a hold recall is generated.

Features & Specifications Manual, Automatic Hold A-8, Page 17

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Features & Specifications

A6-506000-642-02

A-9

EATURE

ESCRIPTION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Automatic Pause – Behind PBX

Xen Alpha Release 1.0

When a user places an external call using speed dial, redial, or saved dial through a PBX line, the system automatically inserts a pause into the dialled number.

Not applicable.

ERVICE

ONDITIONS

Function

Number

010 Outgoing Call Access Code for PBX N

! The pause time is three seconds (fixed). ! The initial value used by the system to indicate a pause is “0 -” (the system dials 0 and

inserts a pause).

! A maximum of six digits (three dialled digits and three pauses) can be programmed for

the PBX originating code. However , only one pause can be inserted bet ween digits (i.e., two pauses cannot be dialled consecutively).

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Automatic Pause – Behind PBX A-9, Page 19

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Page 20, A-9

Features & Specifications

A6-506000-642-02

A-10

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Automatic Redial

Xen Alpha Release 1.0

Automatic Redial simplifies repeated dialling to a busy telephone or when there is no answer. When set, redialling is automatically repeated at preassigned intervals. The intervals are assigned in system programming.

This feature is available for all Multiline telephones.

Setting Automatic Redial:

ELATED

ROGRAMMING

1. After receiving a busy tone or when there is no answer, press

2. Press

3. Press

4. The call is redialled automatically. The number of redial attempts is assigned in system programming. (Default = 3)

5. When the called party answers, either lift the handset or press

Note: If the call is not answered, it is disconnected.

Cancelling Automatic Redial:

1. Press

- OR -

2. Automatic redial is automatically cancelled when the specified number of redial attempts has been exceeded.

or lift the handset, then restore the handset.

and begin talking.

Function

Number

005 Automatic Redial Timer N

Features & Specifications Manual, Automatic Redial A-10, Page 21

A6-506000-642-02

Function Name

Required

(Y)es or

(N)o

ERVICE

ONDITIONS

! If an external call is made using a PBX line, the call elapsed timer displays but does not

have any affect on the Automatic Redial condition.

! When using an ISDN external line, a busy tone is not detected and the line is placed into

wait mode until release notification is received. Automatic Redial continues until the programmed number of retries is exceeded.

! If the user cancels Automatic Redial during wait mode, the external line is released and

the telephone returns to the idl e condit ion (if t he handse t is in the cr adl e and the speake r is off). If the hands et is of f o f the c radl e or t he s peaker i s on , int erna l dial tone i s received .

! After the number of redials has exceeded the progr ammed number of redi al attempts, t he

external line is released and Automatic Redialling ends.

! The following operations are allowed during Automatic Redialling. A description of the

operation and the method for initiating the operation are provided below.

Microphone On/Off Handset Mute On/Off Automatic Redial Enable Cancel Automatic Redial Lift Handset (off-hook) Speaker On Handset in Cradle (on-hook) Cancel Automatic Redial or Releases

External Line

! If a call is answered at the telephone where Automatic Redial was initiated, redialling

is cancelled.

! When Automatic Redial is set, the line key L ED on the tele phone where Automatic Redial

is initiated lights green. The line key LED on all other telephones lights red.

! If Automatic Redial is set while the handset is outside the cr adle and th e handset remains

outside the cradle durin g r ediall ing, the user must p ress If

! When outgoing calls are restricted on a line, Automatic Redialling is not allowe d. When a

Automatic Redial is attempted using that line, an error tone is generated.

is not pressed, Automatic Redial restarts when the user hangs up.

O O O

+ + +

A B S

to cancel Automatic Redial .

! When a telephone is being used for Automatic Redi alli ng, t hat telephone cannot be used

to place an external call on hold.

! Barge-in is not allowed while a telephone is being used for Automatic Redialling. ! The user must manually cancel Automatic Redial; the system cannot automatically cancel

the operation. The handset must be lifted off-hook to disable Automatic Redial after an outside call is answered.

! Automatic Redial can only be set during a call attempt.

Page 22, A-10 Feature & Specifications, Automatic Redial

A6-506000-642-02

A-11

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Automatic Release

Xen Alpha Release 1.0

This feature signals the system to rel ease the li ne when an external ca ller ab andons the call.

This feature is available for all Multiline telephones and single line telephones.

Not applicable.

ERVICE

ONDITIONS

Function

Number

112 Line Reversal Detection Y

! If a disconnect signal is received, the external line i s au tomatically disconnected. ! If a telephone is disconnected while accessing an external line, the associated line key

LED goes off.

! Automatic Release functions during holding (exclusive/non-exclusive) and conference

calling.

! When the user is engaged on a single-party call and the external party hangs up, the

user receives a busy tone.

! Analogue trunks provide this feature when the outside exchange generates a “Line

Reversal on Calling Party Idle” signal, to indicate that the distant aprty has terminated the call.

! ISDN trunks are automatically released (standard function) when the distant party

terminates the call.

Function Name

Required

(Y)es or

(N)o

! Analogue trunks involved in a Call Forward External operation will be automatically

released upon the detection of Busy Tone from either party’s line.

Features & Specifications Manual, Automatic Release A-11, Page 23

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Page 24, A-11

Features & Specifications

A6-506000-642-02

B-1

EATURE

ESCRIPTION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Background Music – External Speakers

Xen Alpha Release 1.0

When connecting with a Background Music (BGM) source, background music is provided over external speakers.

Not applicable.

ERVICE

ONDITIONS

Function

Number

002-2 External Speaker Connection Y 002-6 Background Music Source Y

011 Background Music Destination Y

! Music is not heard over external speaker s u nless bac kgound music speak er connec ti on

is specified in system programming.

! If paging, external ringing, and background music occur at the same time, the system

prioritizes the order they are processed as follows:

1. External Speaker Paging

2. External Ringing

3. Background Music

! The background music source can be either the internal hold tone or an externally

provided source.

! When connecting external music or speaker equipment, the equipment must be

connected via a Line Isolation Unit with a Telecommunications Compliance label.

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Background Mus ic – External Speakers B-1, Page 25

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Page 26, B-1

Features & Specifications

A6-506000-642-02

B-2

EATURE

ESCRIPTION

Background Music – Multiline Telephone Speakers

Xen Alpha Release 1.0

When connected to a background music (BGM) source, Multiline telephone users can listen to music over the Multiline telephone speakers, while the telephone is idle.

This feature is available for all Multiline telephones.

PERATION

ROCEDURE

ELATED

ROGRAMMING

Setting background music when the telephone is idle:

1. Press

2. Dial

3. Press

Cancelling background music:

1. Press

2. Dial

3. Press

I C

(background music access code).

. Music is heard over the Multiline telephone speakers.

(background music access code).

. Music is stopped over the Multiline telephone speakers.

Function

Number

002-6

011

Function Name

Background Music Source Background Music Destination

Required

(Y)es or

(N)o

Y Y

Features & Specifications Manual, Background Music – Multiline Telephone Speakers B-2, Page 27

A6-506000-642-02

ERVICE

ONDITIONS

! Background music toggles between the set and cancel settings each time the

background music access code is dialed (

O I C O

! Background music volume is controlled by using up (▲) and down (▼) volume controls

on the telephone.

! The set/cancel setting is preserved in the backup memory of the telephone. ! If background music has not been specified in system programming, “ERROR” is

displayed in the telephone LCD when attempti ng to set background music usi ng the set/ cancel access code.

! Background music is heard only when the telepho ne is in the id le condition. Background

music is temporarily suspended when the telephone is not idle.

! The background music source can be either the the internal hold tone or an extremely

provided source.

! The background music source is used for both BGM over External Speakers and BGM

over Multiline telephones.

! When connecting external music equipment, the equipment must be connected via a

Line Isolation Unit with a Telecommunications Compliance label.

Page 28, B-2 Feature & Specifications, Background Music – Multiline Telephone Speakers

A6-506000-642-02

B-3

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Barge-In (Interrupting an External Call)

Xen Alpha Release 1.0

This feature allows one Multiline telephone user to interrupt another user’s conversation. Barge-In can be programmed with or without an audible alert.

This feature is available for all Multiline telephones.

Interrupting a conversation using an outside line key:

1. Press N or lift the handset.

ELATED

ROGRAMMING

2. When you hear dialtone, press

3. Press

4. Press

Function

Number

(line key) to be interrupted. Barge-In is enabled.

002-5 Barge-In Notification Tone N

203 Trunk line Barge-IN Y

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Barge-In (Interrupting an External Call) B-3, Page 29

A6-506000-642-02

ERVICE

ONDITIONS

! Barge-in is enabled and disabled in system programming (default is disabled). ! When barge-in is in progress, the conference key (

) LED flashes on the tele phone

used to initiate barge-in and remains so lid on the telephone where barge-in occurs.

! When barge-in is in progress and the user (where barge-in occurs) places their existi ng

call on hold, the caller who initiat ed th e barge-i n is a lso plac ed on hold. When th e cal l is picked up again (taken off of h old), the barge-i n c aller is al so able to res ume l istening t o the conversation.

! Barge-in also works for telephones programmed to only receive calls (i.e., those

telephones restricted from dialling out).

! Barge-in is not allowed during the following conditions:

• when Automatic Redial is in progress.

• when dialling is in progress.

• before an internal user answers a call or before the user initiates an outgoing external call.

• all conditions other than an external call in progress (i.e., hold, conference call, etc.).

• the called telephone is a member of a different tenant group.

! A single line telephone cannot be used to initiate a barge-in. However, single line

telephone conversations can be interrupted.

! A telephone cannot be used to initiate a barge-in if it is part of a conference. ! A barge-in cannot be completed if the telephone that is the target of the barge-in is part

of a conference.

! If all of the conference circuit s in the syst em are i n use , no bar ge-i n is all owed. Bar ge-in

requires the use of a conference circuit.

! An alert tone is sent to all parties when a Barge-In is originated.

Page 30, B-3 Feature & Specifications, Barge-In (Interrupting an External Call)

A6-506000-642-02

B-4

EATURE

ESCRIPTION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Battery Backup – System Memory

Xen Alpha Release 1.0

A battery is provided on the central processing unit (CPU) in the KSU. This battery retains system memory if the power fails. When fully charged, a new lithium battery maintains backup power for a minimum two years. This allows the sy stem to ret urn to normal opera tion once power is restored.

Not applicable.

! Programming and status condition is retained for the following:

• Background Music

• Call Forward – All Calls

• Call Forward – Busy/No Answer

• Clock/Calendar

• Do Not Disturb

• Incoming Ring Mode for Single Line Telephones (when connected via the ADA-UA unit)

• LCD Contrast (DTU-Type telephones only)

• Microphone Status

•Night Mode

• Redial

• Room Monitor

• Speed Dial Entries (Telephone/System)

•System Data

•Timed Alarms

•Volume

! Status condition is not retained for the following:

• Automatic Callback

• Trunk Queuing

•Off-hook

• Automatic Redial

• Trunk Queing

• Callback Request

! A low battery LCD indication will appear on Multiline terminal Ports 1 and 2 when the

litium battery is low.

! Memory switch SW1 should be set to CLEAR when data is not required to be saved for

storage purposes. This will prolong the life of the l ithium battery.

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Features & Specifications

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B-5

EATURE

ESCRIPTION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Battery Backup – System Power

Xen Alpha Release 1.0

The built-in backup batteries provide complete system operation for approximately 30 minutes. This allows the entire telephone system (key system and telephones) to remain operational during a power outage.

Externally connected batteries of a larger capacity (max 6.5 Ah) may be installed to obtain longer backup durations (min 4 hours @ 6.5 Ah).

Not applicable.

! The backup batteries are charged from the Xen System’s power supply. ! Any external equipment requiring their own mains power supply will not be supported by

the backup batteries int he vent of a mains power failure. This includes equipment connected to adapters installed in a Multiline terminal.

! Actual backup time provided by the backup batteries will vary depending on system

configuration, number of extensions, the amount of operation by user s during the power failure, etc.

! Batteries must be installed in paris. Ref er to the Xen Alpha Installat ion Manual for battery

specifications.

Features & Specifications Manual, Battery Backup – System Memory B-4, Page 33

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Features & Specifications

A6-506000-642-02

B-6

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Busy Lamp Field – Multiline Telephones

Xen Alpha Release 1.0

The Busy Lamp Field (BLF) is an LED on the Multiline telephone which is used to indicate the telephone status (idle, in-use, do-not-disturb mode, etc.).

This feature is available for all Multiline telephones.

Not applicable.

! Busy Lamp Field indication is provided for the following conditions:

Busy Lamp Field Condition

Slow Red Flash

Fast Red Flash

Solid Red

Off

! If a line key is not assigned as a trunk line, it can be assigned as a Busy Lamp Field.

These lines must be assigned as “Not Connected” in System Programming.

Do Not Disturb Set Telephone in programming mode

Feature Key assignment in progress

Scrolling in progress

Call Forward – All Calls Set Call Forward – Busy/No Answer

Set

Telephone is busy

Telephone is idle

Features & Specifications Manual, Busy Lamp Field – Multiline Telephones B-6, Page 35

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Page 36, B-6

Features & Specifications

A6-506000-642-02

C-1

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Callback Request

Xen Alpha Release 1.0

This feature is used to l eave notif ic ation at t he call ed party’s telephone that you have ca ll ed. This feature is available for all Multiline telephones (sending and answering Callback

request) and single line telephones (sending Callback request only).

The single line telephone must be set for Dual Tone Multifrequency mode (touch tone) for this feature to be used.

Setting a Callback request.

1. When calling and receiving a busy tone, press K.

Note: When Callback request is set, the

and the telephone display (for those telephones equipped with an LCD) at the called party’s telephone indicates the calling party’s extension number.

Returning a Callback request:

1. Lift the handset or press N.

2. Press L.

Cancelling a Callback request from a Multiline telephone:

1. If the called party does not r e spond to the Callba ck, call again.

Cancelling a Callback request from an attendant position:

1. Press O.

2. Dial H H.

3. Press

flashes on the calling party’s telephone

Note: When this procedure is performed, do not disturb and all Call Forward settings

are also cleared. When cancelling Callback request from an attendant position, all Callback

requests are cleared system-wide.

Features & Specifications Manual, Callback Request C-1, Page 37

A6-506000-642-02

ERVICE

ONDITIONS

! A telephone user can set Callback requests to more than one telephone. Callback

requests can be sent to other telephone users regardless of the tenant group to which they belong.

! A telephone that is not equipped wit h an LCD answers a Ca llback in the same way users

of telephones equipped with an LCD.

! A maximum of three Callback requests can be set to an individual telephone. ! Single line telephone users can set Callback requests. Single line telephone users

cannot receive Callback requests.

! A Callback request can be set to a telephone that has do not disturb set. ! If a power outage occurs, all Callback requests are canceled.

Page 38, C-1 Features & Specifications, Callback Request

A6-506000-642-02

C-2

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Call Elapsed Timer

Xen Alpha Release 1.0

This timer appears in the LCD (liquid crystal display) on the Multiline telephone. The timer keeps track of the amount to time that has elapsed since the call was answered. When the user hangs up, the timer disappears from the LCD.

This feature is available for all Multiline telephones.

Not applicable.

! The call elapsed timer disappears from the LCD when a call is placed on hold (exclusive

and non-exclusive). While the call is on hold, the timer continues counting and is redisplayed when the call is removed from hold, when the call is transferred and answered, or when the call is transferred and recalls to the telephone that originated the transfer.

! The elapsed call time is maintained separately for each external line. When more than

one external line is placed on hold , the timer is r edisplay ed for each call as it is r emoved from hold.

! During an add-on conference, which includes at least one externa l l ine, the elapsed call

time of the last external line that is seized is displ ayed in the LCD.

! The call elapsed timer is not displayed while a call transfer or tone override is received

or when dialling is performed during a call using an external line. The call elapsed timer redisplays five seconds after the last digi t is dialled.

! During an add-on conference that contains one external line and two internal lines, the

elapsed conference time is di splayed on t he LCD of all the Multi line telephones invol ved in the conference.

! The maximum time that can be indicated is 59 minutes and 59 seconds. Aft er 59 minutes

and 59 seconds is reached, the timer resets to 00 minutes and 00 seconds.

! The call timer begins counting 10 seconds after seizing an analogue trunk and dialling

the first digit.

! Where Line Reversal on Answer is available on an analogue trunk and that trunk is

enabled in function number 112, the call timer will begin counting the moment the outside party answers the call.

! The call timer will begin counting immediately the outside party answers the call when

using an ISDN trunk.

Features & Specifications Manual, Call Elaps ed Timer C-2, Page 39

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Page 40, C-2

Features & Specifications

A6-506000-642-02

C-3

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Forward – All Calls

Xen Alpha Release 1.0

This feature is used to forward calls received at one telephone to another telephone. This feature can also be set or cancelled from the telephone where the calls will be forwarded. Forwarding can be cancelled for the entire system using a telephone assigned as an attendant position.

This feature only applies to internal calls (DID, DIT, ICM and CO Ring Transferred).

All stations.

Setting Call Forward:

1. Press O.

2. Dial F F(access code).

3. Dial the extension number or telephone number where calls will be forwarded.

4. Press

Cancelling an individual Call Forward setting:

1. Press O.

2. Dial

3. Dial

4. Press

Cancelling Call Forward system-wide from an attendant (normally extension 10 or 11):

1. Press O.

2. Dial H.

3. Press

K K K K

. .

Cancelling Call Forward settings and DND at a station:

1. Press O.

2. Dial F D.

3. Press

Features & Specifications Manual, Call F orward – All Calls C-3, Page 41

A6-506000-642-02

ERVICE

ONDITIONS

! All internal and transferred calls to the telephone f ollow the f orwarding sett ings assigned

to that telephone.

! Any telephone in the system can be the Call Forward destination for any number of other

telephones.

! Call Forward – All Calls can be directed to any other telephone i n the system even if the

telephone is the member of a different tenant group.

! Any telephone in the system can be set to forward all calls to a voice mail port. ! Call Forward – All Calls settings can be individuall y reset for eac h telephone by clearing

the setting using

OI I

! If two internal callers attempt to call one another and they have each other as their Call

Forward – All Calls destination, a busy tone is generated.

! The Call Forward – All Calls setting takes precedence over the Call Forward – Busy/No

Answer setting when both are enabled.

! When Call Forward – All Calls is assigned to a One-To uch Key an d that key is equi pped

with an LED, the LED lights red when the Call Forward feature is enabled.

! If a telephone is programmed for Direct Inward Termination (DIT), allowing calls to

bypass the attendant and ring directly at a desi gnated extension, Call Forwarding foll ows assigned to that telephone.

! On DTB-Type telephones, “Call FWD” is displayed in the telephone LCD when the Call

Forward – All Calls is enabled.

! Only one Call Forward can be set to the same telephone at one time. The first Call

Forward must be canceled before setting another Call Forwar d. If mult ipl e Call Forwar d destinations are entered, only t he last dest ination is va lid; all other entr ies are canc eled.

! Only the telephone that is used to originate Call Forward – All Calls can cancel the Call

Forward – All Calls setting.

! A maximum of two Call Forward destinations can be “chained.” For exampl e, tele phone

A is set to forward calls to telephone B and telephone B is set to forward calls to telephone C. Telephone C attempts to forward to D. Telephone C will be the final forward destination for both telephones; forwarding to D is not all owed.

! Call Forward – All Calls can be set to an internal and external destination

simultaneously. In such a case, DID, DIT and CO Ring Transferred calls will forward to the external destination and ICM calls will fo rward tot he internal destination.

! A ring assigned trunk call will not follow a Call Forwar d setting. Only ICM, DID, DIT and

CO Ring Transferred calls will follow a Call Forward setting.

Page 42, C-3 Features & Specifications, Call Forward – All Call s

A6-506000-642-02

C-4

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Forward – Busy/No Answer

Xen Alpha Release 1.0

This feature is used to forward calls received at one Multili ne telepho ne to another telephone or to an Attendant Position. This feature can also be set or canceled from the telephone where the calls will be forwarded. This feature only applies to internal calls (DID, DIT, ICM, Co Ring Transferred).

All stations.

Setting Call Forwarding:

1. Press O.

2. Dial F G.

3. Dial the extension number of the telephone where calls will be forwarded.

4. Press

Cancelling an individual Call Forward setting:

1. Press O.

2. Dial F G.

3. Dial

4. Press

Cancelling Call Forward system-wide from an attendant (extension 10 or 11):

1. Press O.

2. Dial F H.

3. Press

Cancelling Call Forward settings and DND at a station:

K K

1. Press O.

2. Dial F D.

3. Press

Features & Specifications Manual, Call Forward – Busy/No Answer C-4, Page 43

A6-506000-642-02

ELATED

ROGRAMMING

All programming functions associated with t his feature are listed in the f ollowing tabl e. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

ERVICE

ONDITIONS

Function

Number

008 Call Forward – Busy/No Answer Duration N

Function Name

Required

(Y)es or

(N)o

! After receiving internal dialtone, a single line telephone can set Busy/No Answer by

dialling an access code (

G ) and the destination extension number.

! All internal calls, Direct Inward Termina tion (DIT) calls, and ringi ng transfer calls directed

to the target extension are forward to the Call Forw ard destination.

! A telephone can be the destination of mult i ple Busy/ No Answer sett in gs (i. e., mor e than

one telephone in the system can have the same telephone as the Call Forward destination).

! An attendant (extension 10 or 11) can be used to reset the Call Forward – Busy/No

Answer setting system-wide. When resetting Do Not Disturb (DND) calls, Call Forward – All Calls, Call Forward – Busy/No Answer, all calls are reset system-wide.

! Call Forward – Busy/No Answer settings can be individually reset for each Multiline

telephone by clearing the setting using

O I I

! Call Forward – Busy/No Answer calls can be directed to telephones that are members

of a different tenant group.

! If two internal callers attempt to call one another and they have each other as their Call

Forward – Busy/No Answer destinat ion, and one of t he parties is b usy, the c all is placed into call waiting status.

! Call Forward – All Calls takes precedence over Call Forward – Busy/No Answer when

both features are enabled.

! Call Forward – Busy/No Answer can be set to an internal and an external destination

simultaneously. In such a case, DID, DIT and CO Ring Transferred calls will forward to the external destination and ICM calls will fo rward to the internal destination.

! A ring assigned trunk call will not follow a Call Forwar d setting. Only ICM, DID, DIT and

CO Ring Transferred calls will follow a Call Forward setting.

! Programming Call Forward – Busy No/Answer to operate on a one-touch key simplifies

enabling the feature. By pressing the one-touch key while the telephone is in idle mode enables the feature. The LED associated with the LED lights red when the feature is enabled.

! The one-touch key toggles to turn the busy no/answer feature on and off. When enabled

the LED lights red and when disabled the LED is not lighted.

Page 44, C-4 Features & Specifications, Call Forward – Busy/No Answer

A6-506000-642-02

! Multiple one-touch keys can be assigned with differe nt Call Forward des tinations . When

a one-touch key is pressed t o enable the featur e, any previ ous call destin ati on sett in g is canceled. For example, if the user presses a one-touch key where extension 14 is the Call Forward destination and extension 12 is the previous setting, then the setting for extension 12 is canceled. The associated LED for the one-touch key used to set extension 12 as the destination goes off and the associated LED for the one-touch key used to set extension 14 as the destination lights red.

! If a one-touch key is assigned to a non-existent extension number and the key is

pressed, the busy/no-answer settings are preserved but none of the LEDs change. An error is displayed in the telephone LCD.

! Call forward Busy/No Answer setting do not follow chained forwarding. ! Only the extension used to set/reset the Call Forward Busy/No Answer setting can be

used to change that setting.

! Voice announced calls will not follow the Call Forward Busy/No Answer settings .

Features & Specifications, Call Forward – Busy/No Answer C-4, Page 45

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Features & Specifications

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C-5

EATURE

ESCRIPTION

TATION

PPLICATION

PERATING

ROCEDURES

Call Forward – External

Xen Alpha Release 1.0

The Call Forward External (CFE) feature allows all incoming DID, DIT, AA and CO Ring Transferred calls to be automatically forwarded to an external destination. CFE is an extension of existing Call Forward All and Busy/No Answer functions, where entry of a trunk access code rather than an ext e nsion number trigg ers CFE setting.

All stations.

To set CFE:

1. To off-hook and receive ICM dial tone.

2. Dial the desired Call Forward Access Code:

CF-All 66 CF-B/NA 67

3. Dial the Trunk Access code.

4. Dial the destination telephone number.

5. Go on-hook.

To cancel CFE:

1. Go off-hook and receive ICM dial tone.

2. Dial the desired Call Forward Access Code:

CF-All 66 CF-B/NA 67

3. Dial

4. Go on-hook.

K K

Features & Specifications Manual, Call Forward – External C-5, Page 47

A6-506000-642-02

ERVICE

ONDITIONS

! Call Forward External can be allowed/denied on a per station basis(P229). ! Call Forward External can be allowed/denied on a per trunk basis (P150). ! CFE will operate for DID, DIT and CO Ring Transferred calls. Incoming trunk calls not

received as a DID call must be changed to DIT before CFE will operate.

! Line Reversal must be enabled for all trunks being used for CFE (P112), including ISDN

trunks.

! Using ‘0’ as a trunk access code will cause CFE to choose a free trunk from those

specified in P150. The highest available trunk number will be selected. A specific trunk ‘X’ may be selected using access code 63X, where X=1

→

! The trunk seized by CFE to establish the outgoing call must be an ISDN trunk or an

analogue COI trunk with Line Reversal on Answer assigned by the service provider.

! A One-Touch key or DSS key can be programmed with the CFE feature. The LED

associated with this key will remain lit solid red until CFE is cancelled. If multiple CFE keys are programmed with different destinations, only the key used to set the current CFE setting will be lit.

! An ERROR will result in the following cases when a station attempts to set CFE. These

conditions will also be checked before a CFE operation takes place, and the CFE will not take place if any condition below is met:

• CFE is not allowed for that station

• CFE is not allowed for the specified trunk

• the trunk access code entered is not a valid code

• a TRF card is not installed and the specified trunk or trunk group does not include an ISDN trunk

• a TRF card is not installed and there are no ISDN trunks installed in the system

• the analogue trunk or trunk group specified does not include a trunk assigned with Busy Tone Detection or Line Reversal Detection

• the station is restricted from making outgoing calls

• the spec ified trunk is restricted from outgoing calls

• the destination number entered is restricted from that station

! In addition to the conditions noted in the previous point, the Call Forward external will

not proceed if;

• a trunk cannot be seized by the CFE facility because it is busy

• the telephone number for the outgoing call is busy

• an analogue COOI trunk is involved and the TRF channel is busy

! If for whatever reason the CFE operation fails, the extension receiving the call will

instead ring as though the CFE were not set. The CFE operation will not be attempted again.

! When CFE is set on MLT, “EXT FWD SET” will be continuously displayed on its LCD

and a special internal dial tone produced when that station goes off-hook.

! When CFE is set on an SLT, a special internal dial tone is produced when that station

goes off-hook. There is no visual indication of th is setting.

! The internal dial tone produced when CFE is set shall be the “Service Set Tone”, a

800Hz continuous tone.

! The KTS only answers the incoming call when the diversion is successfully connected

to the external party using the CFE feature.

Page 48, C-5 Features & Specifications, Call Forward – External

A6-506000-642-02

! The line on which the incoming call arrives is released when the line used for the

outgoing call is released.

! Call Forward and Call Forward External can both be set at a station. When both are set,

DID, DIT and CO Ring Transferred calls will follow CFE, and ICM calls will follow the CF Internal setting.

! When cancelling a Call Forward setting, dialling the code will first cancel a CFE setting.

If Call Forward is also set, repeat the Call Forward code if desi red.

! A maximum of three CFE calls can be established in the system at one time, with the

following calls:

• COI1 to COI2

• ISDN to ISDN

• ISDN to ISDN (??)

! An SMDR report will be produced for the outgoing call of a Call Forward External

operation.

! The TRF-B13 ETU will detect busy tone sent from an analogue trunk part y to a CFE call.

This will cause the CFE call to be disconnected and all trunks of the CFE released.

! The CFE feature takes precedence over any other Call Forward setting. ! During the CFE process, the incomi ng caller will continue t o hear ring to ne and t he trunk

on the KTS will continue to receive ring until the diversion has been successfully completed. However during this time no ring indication shall be provided to the KTS extension, other than a flashing red Line Key for the incoming call and a solid red Line Key for the outgoing call. The Line Key of the incoming call shall change to s olid red once the CFE has been successful.

! A call connected externally using the CFE feature cannot be entered into by any party

(e.g. using Barge-In). Both the incoming and outgoing Line Key LEDs will remain solid red on all stations until the trunk has been disconnected and both lines are released by the KTS.

! An Automatic Disconnect Timer specifies the maximum time a CFE call will remain in

place before being forcibly disconnected. A tone of 800 Hz for 2 seconds will be heard by both parties 30 seconds before the trunks are released by the system.

! Installation of the TRF-B13 ETU (Trunk Transfer card) will be required if analogue COI

trunks are involved in the CFE process, either as an incoming or outgoing trunk. If only ISDN trunks are involved in the CFE process, the TRF card is not requi red. If a TRF card is not installed, an i ncoming call on an ana logue trunk will not follow the CFE sett ing, and an analogue trunk will not be selected as the outgoing trunk.

Features & Specifications, Call Forward – External C-5, Page 49

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Features & Specifications

A6-506000-642-02

C-6

EATURE

PPLICATION

Caller Identification

Xen Alpha Release 1.0

The Caller Identification (Caller ID) feature allows the user to see the calling party’s name and phone number in their telephone display.

A CID-B13 Unit is required to provide caller identification on analogue trunks. Three CID units are required to provide caller identification for all six of these trunks.

Caller ID is available as standard on BRI ISDN trunks.

TATION

PPLICATION

PERATION

ROCEDURE

ERVICE

ONDITIONS

This feature is available for display Multiline telephones.

Not applicable.

! Caller ID uses information sent from the central office and displays the information

(name and/or number) in the telephone L CD. If Caller ID information i s not provided , the system displays the number assigned in system programming to the trunk line.

! The Caller ID information sent from the exchange usually i ncludes the call er’s telephone

number only, no associated name. For a name to be displayed, the caller’ s number and name must be programmed into a Sys tem Speed Dial en try. When a cal l i s rece ive d the number sent is checked against those programmed into System Speed Dial locations and if there is a match, the associated name will also be displayed.

! When displayed, the caller’s number is sho wn on the top row of the displa y and the their

name on the second row of the display. Both the name and number are proceeded by the trunk line number where the call rings into.

Display Example:

01/92621111 NEC Australia

! If the call is an internal call, Caller ID information is not provided from the central office,

the system searches the system speed dialling entrie s and if the number and associated name is stored in system data, that information is disp layed in the telephone LCD.

! There is no system limitation to the number of telephones that can display Caller

ID information.

! When multiple external calls ring int o the system, Call er ID informati on is stored f or each

of the incoming calls. Caller ID information is displayed in the order that the calls are detected (i.e., the first incoming trunk call is detected and the information is displayed until the call is answered; as additional calls are answered, the stored Caller ID information is displayed until answe red).

Features & Specifications Manual, Call er Identification C-6, Page 51

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Page 52, C-6

Features & Specifications

A6-506000-642-02

C-7

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Caller ID Scrolling

Xen Alpha Release 1.0

When caller identification information is provided, the user can browse through the list of the

and R. The user can dial the displayed Caller ID number

last 20 numbers by pressing by pressing

This feature is available for all Multiline telephones equipped with a display.

Confirming Caller ID information:

1. While the telephone is idle, press P.

2. Press R to display the most recent Caller ID information. The date and time that the call was received and the caller’s number are displayed.

or by lifting the handset.

ERVICE

ONDITIONS

3. To scroll through the list of Caller ID information, continue to press

Note: When the end of the list is reached, the first Caller ID is displayed when

is pressed.

Placing a call using the displayed Caller ID information:

1. While the Caller ID information is displayed, press V(external line key), lift the handset , or press

General

! If no Caller ID information exists, the telephone remains idle when

are pressed.

! If

! When the call is received, both the name and number are displayed (if provided). When

(external line key) is pressed while scrolling through the Caller ID information, the

displayed number is dialled.

scrolling only the number is displayed.

and

Features & Specifications Manual, Caller ID Scrolling C-7, Page 53

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Page 54, C-7

Features & Specifications

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C-8

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Pickup Group

Xen Alpha Release 1.0

This feature allows any user to pickup a call that is intended for another user. A call pickup group allows telephones in the system to be grouped together so users can

pick up incoming calls in that group by dialling a preassigned two digit number. Groups are defined using tenant assignment.

The feature is available for all Multiline telephones and single line telephones.

Answering a call:

User B performs this procedure to answer a call that is rec e ived at user A’s telephone.

1. Go off-hook.

ROGRAMMING

2. Dial the access code. Default access codes are:

F F

3. Speak with the calling party.

Function

Number

= Pick up CO/PBX calls ringing in a different tenant group

= Pick up ICM/DID/DIT calls ringing in the same tenant group

Required

Function Name

401 Trunk Line Assignment for Tenant 1 N 402 Trunk Line Assignment for Tenant 2 N 403 Telephone-to-Tenant Assignment N

(Y)es or

(N)o

Features & Specifications Manual, Call Pick up Group C-8, Page 55

A6-506000-642-02

ERVICE

ONDITIONS

! When there is more than one type of call that rings int o the sy ste m, t he system pi cks up

calls in the following order:

• Internal Voice/Tone/Call Waiting

• Ringing Transfer

• Incoming External Calls to another Tenant

! If there is more than one call ringing into the system, calls are picked up begi nning with

the lowest numbered extension (i.e., if extension 10 and 11 ring at the same time, extension 10 is picked up first).

! If there are no calls and a users attempts to pick up a call using one of the call pick up

access codes, “BUSY” is displayed in the telephone LCD.

! When more than one Direct Inward Termination (DIT) call rings a t a telephone, they ar e

picked up in the order in which the system first detects the calls.

! External calls picked up by a user in another tenant group can be taken off of hold by the

user who placed them on hold.

! Incoming internal calls call on be picked up by a user in the same tenant group. ! Only ringing transferred calls can be picked up by users who are members of another

tenant group. Once the call is pi cked up it ca n be placed on hol d and re moved from hold as necessary.

Page 56, C-8 Features & Specifications, Call Pic kup Group

A6-506000-642-02

C-9

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Restriction

Xen Alpha Release 1.0

This feature allows outgoing calls to be restricted. Dialling is restricted based on the first eight digits that are dialled. The restricted numbers are entered and stored into tables accessed by system programming. When a user dials a restricted number, an error tone is sent and “ERROR” appears in the LCD of the Multiline telephone.

This feature allows companies to save on long distance charges by restricting number that can be dialled. Restriction can be placed on individual telephones within the system.

Trunk can also be restricted from all outgoing calls on a trunk by trunk basis, via system programming.

This feature is available for all Multiline telephones and single line telephones.

Dialling a restricted number from an external line:

ELATED

ROGRAMMING

1. Lift the handset or press N.

2. Dial the number . The s yst em checks for re str icted or aut horis ed numbers . If the number matches a number recorded in one of the restriction tables, the system returns an error tone.

Function

Number

020 → 021 Restricted Dialling – Tables 1 & 2 Y 022 → 023 authorised Dialling – Tables 1 & 2 Y

219 Restricted Calling for External Calls Y 220 Restricted Dialling Table Selection Y 221 Authorised Dialling Table Selection Y

Function Name

Required

(Y)es or

(N)o

223 Automatic Outgoing Calling Y

351 → 356 Outgoing Call Restriction for Trunks 1 → 6.

Features & Specifications Manual, Call Restr iction C-9, Page 57

A6-506000-642-02

ERVICE

ONDITIONS

! There are four tables that contain numbers that the sys tem accesses for call rest riction:

two tables containing restricted numbers (numbers that cannot be dialled) and two tables containing numbers that are authorised (numbers that can be dialled). Each telephone can be assigned to access any of the tables or individual telephones can be assigned to access all four tables.

! Each entry in the authorised and restricted tables is a maximum of eight digits. Each

table can have a maximum of eight entries.

! Individual telephones can be programmed to override the entries in the authorised/

restricted tables using speed dialli ng.

! If the same number is entered in the authorised table and the restricted table, the entry

in the restricted table takes precedence.

! At system default, no restrictions are imposed for calling.

Page 58, C-9 Features & Specifications, Call Restr iction

A6-506000-642-02

C-10

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Restriction Override using System Speed Dial

Xen Alpha Release 1.0

This feature allows telephones, which have been be restricted from making outgoing calls, to make calls using the preassigned system speed dial numbers.

This feature is available for all Multiline and Single Line telephones.

Using call restriction override by dialling a system speed dial number:

1. Press V(line key progra mmed to access an outside line).

2. Press T or Q.

3. Dial the desired speed dial memory location.

ELATED

ROGRAMMING

ERVICE

ONDITIONS

Function

Number

222 Authorised Dialling for External Speed Dial Calls Y

001-2 Speed Dial Mode N

! 80/20 Speed Dial Mode:

00-20 -Always follows Toll Restriction 21-35 -Always bypasses Toll Restriction 60-99 -Follows Toll Restriction if P222 = Deny, bypasses Toll Restriction if

P222 = Allow

! 200/0 Speed Dial Mode:

000-200 -Follows Toll Restriction if P222 = Deny, bypasses Toll Restriction if

P222 = Allow

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Call Restriction Override using System Speed Dial C-10, Page 59

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Page 60, C-10

Features & Specifications

A6-506000-642-02

C-11

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Call Transfer

Xen Alpha Release 1.0

This feature allows any user to transfer an external call to any other system user. The user receiving the call simply goes off-hook to answer the call. The call can be transferred using two methods:

A user transfers the call and hangs up. The caller rec eiving the transferred ca ll hears ringing and answers the call.

A user transfers a call and waits for the called user to answer. Once the call is verbally announced, the caller who transferred the call hangs up.

This feature is available for all Multiline and Single Line telephones.

Transferring a call:

1. Press M. The call is put on hold.

2. Call the party’s extension where the call will be transferred.

or hang up.

3. Press

Transferring a call with a call in progress:

1. Press U. The call is put on hold.

2. When you hear the dialtone, dial the party’s extension number where the call will be transferred.

3. When the called party answers, press

- OR -

When the called party answers, voice announce the transfer and hang up.

- OR -

If the called extension is busy or there is no answer, press the line key where the external call is holding or press

or hang up.

to return to the holding internal call.

Transferring a call from a single line telephone with a call in progress:

1. Hookflash.

2. When you hear dialtone, dial the extension number where the call wil l be transferred.

3. Hang up.

- OR -

If the called extension is busy or the call is denied, retrieve the call by pressing hookflash.

Features & Specifications Manual, Call Transfer C-11, Page 61

A6-506000-642-02

ELATED

ROGRAMMING

All programming functions associated with t his feature are listed in the f ollowing tabl e. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

ERVICE

ONDITIONS

Function

Number

001-4 Ringing Transfer N 001-5 Automatic Transfer N 001-9 Single Line Telephone Hookflash Assignment N

Function Name

Required

(Y)es or

(N)o

! Outgoing trunk line calls can be transferred. ! Calls can be transferred to extensions that are members of a different tenant. ! If the transferred call is not answered at the destinatio n extension within 30 sec onds, the

call recalls to the transferring extension. An alarm tone is generated at the transferring extension and the telephone’s display shows the destination extension number.

! Calls can be transferred to a telephone ev en when t he tel ephone is busy or is i n Do Not

Disturb mode.

! A 3-party conference can be established while an outside cal l is in pr ogress by pressi ng

and dialling the number. When the party answers, press P.

! When a call is transferred, the outside line key LED flashes green on the destination

telephone and flashes red on all other telephones in the tenant group.

! Transferred calls follow the Call Forwarding that is on the destination telephone

(if enabled).

! A single line telephone cannot be used to transfer a call if Function 001-9 (Single Line

Telephone Hookflash Assignment) is set to “Hookfl ash”.

Page 62, C-11 Features & Specifications, Call Transfer

A6-506000-642-02

C-12

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ERVICE

ONDITIONS

Call Wa iting Indication

Xen Alpha Release 1.0

The system provides a visible indication to the called party that they have an incoming call. This indication allows the user to put the existing call on hold and answer the incoming call, terminate the existing call and answer the incoming call, or ignore the incoming call.

This feature is available for all Multiline and Single Line telephones.

Not applicable.

! When an internal call is received, the ext ension number/name of the user who is c alling

is displayed in the telephone LCD.

! When an external call is received, the external line wher e the call is recei ved flashes red. ! An incoming intoner/DID/DIT/CO Ring Transferred call will cause the large 360° LED of

the Multiline telephone to flash red.

! An incoming trunk call will cause th e large 360° LED of a DTU-Type Multiline telephone

to flash green and a DTB-Type Multiline telephone to flash red.

Features & Specifications Manual, Call Waiting Indication C-12, Page 63

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Features & Specifications

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C-13

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Character Registration

Xen Alpha Release 1.0

The feature allows users to assign names to system and individual speed dial numbers and to numbers assigned to one-touch keys. The telephone number and the associated name are displayed in the telephone LCD when the number is dialled.

This feature is available for all Multiline telephones.

Entering alphanumeric characters:

1. Press O.

2. Press T (Q for DTU-Type telephones).

3. Either dial the speed dial memory location number (

→

4. Press

5. Enter the name associated with the stored number by using the dial pad keys. (Refer to Table C-2: Dial Pad Keys Used When Entering Names.)

6. Press

Verifying alphanumeric characters:

For a specific memory location:

1. Press

2. Press T (Q for DTU-Type telephones).

3. Enter the speed dial memory location number (

Note: Telephone numbers and alphanumeric characters are displayed for 10 seconds.

For a specific one-touch/feature access key:

J J

) or press the appropriate programmed speed dial key.

to enable alphanumeric character entry.

to store the name and associated telephone number into memory.

→

J J J

→

J J

→

or J J

1. Press

2. Press the one-touch/feature-access key.

Note: Telephone numbers and alphanumeric characters are displayed for 10 seconds.

Features & Specifications Manual, Character Registration C-13, Page 65

A6-506000-642-02

Deleting a name and/or telephone number:

1. Press

2. Press

3. Press the speed dial memory location number

J J

(

4. Press name and number.

T (Q

for DTU-Type telephones).

to delete only the telephone number. Press U and Oto delete the

or J J J → A

T able C-2: Dial Pad Keys Used When Entering Names

Key Usage

K L

Tog gl es between uppercase and lowerca se letters .

Shifts the cursor one character to the left and deletes the character.

Creates a blank character to the right of the cursor.

B C

D E F, d e f, or 3

G H I, g h i, or 4

J K L, j k l, or 5

P Q R S, p q r s, or 7

H I

& @ or 0

Toggles between alphabetic and numeric entry.

(

)

A B C, a b c, or 2

M N O, m n o, or 6

T U V, t u v, or 9

W X Y Z, w x y z, or 9

‘ - :

Page 66, C-13 Features & Specifications, Character Registration

A6-506000-642-02

ERVICE

ONDITIONS

! If consecutive speed dialling is used, alphanumeric data in redial memory is changed. ! The input character mode is indicated in the second line of the telephone LCD. When

only numeric characters can be entered, “NUMERIC” is displayed in the LCD. When alphanumeric characters can be entered, “ALPHA” is displayed in the LCD.

! When a call is originated using speed dialli ng (whether dialling is done manually or using

a one-touch key assigned a speed dial number) and the speed dial number has alphanumeric data associated with it, old alphameric data is cleared.

! Alphanumeric characters can be assigned to a speed dial memor y locati on n umber or a

one-touch key.

! Alphanumeric data associated with system speed di alli ng can o nly be e nter ed, modi fied

or erased using an attendant Multiline telephone (normally extension 10 or 11) or using PC programming.

! A maximum of 16 characters can be assigned to a speed dial number.

Features & Specifications, Character Registration C- 13, Page 67

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Features & Specifications

A6-506000-642-02

C-14

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Clock/Calendar Display

Xen Alpha Release 1.0

On Multiline telephones equipped with an LCD (liquid crystal display), the time (hour and minutes) and the date (day, day of week and year) are displayed.

This feature is available on all Multiline telephones equipped with a display.

Setting the clock/calendar:

1. Press O.

2. Dial I L.

3. Press the appropriate dial pad keys to enter the time.

ELATED

ROGRAMMING

Note: Use

4. Place the cursor under a.m. or p.m. and press

5. Press

6. Press

7. Dial

8. Using the dialpad, enter the date.

9. Move the cursor to the desired month and press

10. Dial

11. Using the dialpad, enter the year.

12. Press

M Q

and move the cursor to the date.

and move the cursor to the year.

to move the cursor to the left and L to move the cursor to the right.

(

to switch between the date and time displays.

(

for the Elite telephones) to change the day of the week.

to save the changes and exit.

(

) to select.

) to select the month.

Function

Number

002-7 Time Format for Telepho ne D ispla y N

Features & Specifications Manual, Clock/Cal endar Display C-14, Page 69

A6-506000-642-02

Function Name

Required

(Y)es or

(N)o

ERVICE

ONDITIONS

! Date and time can be changed using any Multiline telephone in the system. ! By default, the clock is set to January 1, 1999 (Friday), 12:00 a.m. ! If

is pressed while setting the date and time, the procedure is canceled and exits.

The telephone is returned to the idle condition.

! Leap years are automatically set when the date (year) is specified. ! The time format (12 hour or 24 hour) is set using Function “002-7 – Time Format for

Telephone Display”.

! Daylight savings time is not switched automatically, this must be done manually. ! If “99” is entered, the date is 1999. If set 00

→

98 is entered, the date is 2000

→

2098.

Page 70, C-14 Features & Specifications, Clock/Calendar Display

A6-506000-642-02

C-15

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Confirmation Dial

Xen Alpha Release 1.0

This feature allows users to dial a telephone number which is displayed for confirmation during speed dialling, one-touch diall ing, and scrolling caller identification numbers.

This feature is available for all Multiline telephones.

Confirmation dialling using a speed dial memory location number:

1. Press P.

2. Press T (Q for DTU-Type telephones).

3. Dial the speed dial memory location number to display the stored telephone number.

ERVICE

ONDITIONS

4. Press The system automatically dials the displayed number.

Confirmation dialling using a one-touch key:

1. Press O.

2. Press V (one-touch key) you want to confirm.

3. Press The system automatically dials the displayed number.

! Confirmation dialling is available for the following conditions:

• Speed Dialling (system, extension and nested speed dialling)

• One-Touch Dialling

• Caller ID Scrolling

! Simple searches are possible when speed dial numbers are displayed by using # or ✱.

For example, if 19 is displayed and # is pressed, the display scrolls to 20.

# = scrolls to the next stored speed dial number

(the appropriate outside line key) while the telephone number is displayed.

✱

= scrolls to the previous stored speed dial number

! If an empty speed dial memory location is detected during a simple search, “Empty” is

displayed in the telephone LCD.

Features & Specifications Manual, Confirmation Dial C-15, Page 71

A6-506000-642-02

! When performing simple searches and the last speed dial memory location number is

reached, the system scrolls to the first speed dial memory location number. For example, if 199 is displayed (system is set for 200 memory locations) and the user presses #, the system “rolls over” to 000. I f 000 is displayed and

✱ is pressed, the system

“rolls back” to 199.

! When calling preference is set to CO/PBX line preference using Function “209 –

Outgoing Call Priority Mode”, confirmation dialling i s accomplished by lift ing the handset.

! Call restriction applies during confirmati on dialling.

Page 72, C-15 Features & Specifications, Confirmation Dial

A6-506000-642-02

C-16

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Conference Add-On

Xen Alpha Release 1.0

This feature allows conference calli ng. A maximum of three parties (various combinations of internal and external callers) are allowed in each conference. Conference calling increases efficiency by allowing multiple parties to enter into a conversation. Music is provided to callers while they are on hold waiting to enter the conference.

The possible conference combinations are:

One internal party and two external parties.

Two internal parties and one external party .

Three inter nal parties.

This feature is available for all Multiline and Single Line telephones.

Initiating a conference call with a call in progress:

1. If adding an internal par ty, dial the party’ s ex te nsi on num ber. If adding an external pa rty, dial the party’s telephone number.

2. Press M. The party is put on hold.

3. If adding an internal party, dial the party’s extension number. If adding an external party, press the appropriate line key to access an outside line, then dial the party’s telephone number.

4. Press

Setting up a conference call using a single line telephone while a call is in progress:

1. Press hookswitch to place the first party on hold.

2. Dial the party’s extension number.

Note: Only internal callers can be added to a conference when a single line telephone

3. Press hookswitch again to add the holding party to the conference.

to add the caller on hold to the conference.

is used to initiate the conference call.

Features & Specifications Manual, Conference Add- On C-16, Page 73

A6-506000-642-02

ELATED

ROGRAMMING

All programming functions associated with t his feature are listed in the f ollowing tabl e. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

ERVICE

ONDITIONS

Function

Number

106 Automatic Release of Trunk Line N

Function Name

Required

(Y)es or

(N)o

! Barge-In is not allowed for any outside line or telephone that is part of a conference. ! Only one internal party, who is a part of a conference, ca n put a conference on hold. The

telephone used to put the conference on hold cannot participate in another conference.

! When a conference consists of two outside lines and one internal line and the

conference is put on hold and one of the outside lines is selected, the conference is canceled. The other outside line is not dropped but is on exclusive hold.

! If Function 106 “Automatic Release of Trunk Line” is enabled in programming and the

outside line is released, the remaining parties continue talking. If automatic release is not disabled, a busy tone is heard and the conference is terminated.

! When three internal parties are in conference and one of the parties exits the

conference, the two remaining parties resume a 2-party cal l.

! The

LED lights red when a conference is in progress.

! When both of the conference circuits are busy, both of the

LEDs light red.

! When a Multiline telephone is used to place a call on conference hold, the lines keys

associated with the conference hold flashes green (indicating exclusive hold) and the

LED flashes red. On other telephones in the system, the P LED is solid red.

! A 3-party internal conference can also be put on hold. ! When an external line is on hold, recall is provided for single line telephones (if the

handset is placed in the cradle).

! A Single Line telephone user cannot add a trunk to their conference call, but can

establish a conference between themselves and two other internal parties.

Page 74, C-16 Features & Specifications, Conference Add-On

A6-506000-642-02

! During a conference call some of the keys on the telephone can be used and some

cannot be used, these are listed below.

Available Keys:

O O

Toggles to turn the microphone on and off.

Toggles to set and reset handset mute.

Places a conference on hold.

Unavailable Keys:

V V

R S

Accesses available functions.

Toggles to turn the speaker on and off or cancels a conference.

Outside line key that is part of a conference. One-touch keys programmed for a function.

Features & Specifications, Conference Add-On C-16, Page 75

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Features & Specifications

A6-506000-642-02

C-17

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Consecutive Speed Dial

Xen Alpha Release 1.0

Consecutive Speed Dial enables users to simplify complicated dialling sequences by allowing them to consecutively dial a combination of system speed dial or individual speed dial numbers and/or manually dialled numbers.

This feature is useful when verifying credit cards, accessing service providers, or any other application that requires dialling a series of numbers (i.e., authorization codes, customer number s , etc.).

This feature is available for all Multiline and Single line telephones.

Consecutive dialling:

1. Go off-hook by lifting the handset or pressing O.

ERVICE

ONDITIONS

2. When you hear dialtone, use any combination of manual dialling or speed dialling.

Consecutive dialling using a single line telephone:

1. Go off-hook by lifting the handset.

2. When you hear dialtone, enter the speed di al access code ( dial memory location number.

3. Manually dial the desired number.

! If a call is made using a speed dial number that has a “name” defined for it, the

associated alphanumeric “name” is displayed.

! Each speed dial number can have a maximum of 24 digits. Each pause, flash, # and

counts as a digit.

! When using a single line telephone, only manual dialling of speed dial memory locati ons

is allowed.

! If the system is a multifunction system, a dial ac cess code (normally “0”) is required when

dialling an outside telephone number. If the dial access code is not part of the stored number, an error code is generated when dialling is attempted and the line key is released. This occurs only for th e first speed dial call. An error tone is not generated for chain dialling once the call is originated.

H C

) and dial the speed

✱

! If the system is a key function system, a dial acces s code ( normall y “0 ”) is n ot r equired.

Features & Specifications Manual, Consecutive Speed Dial C-17, Page 77

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Features & Specifications

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D-1

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Delayed Ringing

Xen Alpha Release 1.0

Delayed Ringing allows some telephones to ring immediately for incoming calls and other telephones to ring after a programmed delay.

This feature is available for all Multiline telephones and single line telephones.

Assigned in system programming.

ERVICE

ONDITIONS

Function

Number

124 External Ringing for Day Mode (Trunk Based) N

125 External Ringing for Night Mode (Trunk Based) N 301 → 306 Day Ringing for Trunk Lines 1 → 6Y 311 → 316 Night Ringing for Trunk Lines 1 → 6N

225 External Ringing for Day Mode (Station Based) N

226 External Ringing for Night Mode (Station Based) N

! Delayed ringing can be assigned different values for day and night modes. ! Multiline telephones that are not assigned to ring can still answer call s. ! The external line key flashes immediately when calls are received. This setting is

independent of ringing and occurs whether ringing is enabled or disabled for the telephone.

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Delayed Ringing D-1, Page 79

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Features & Specifications

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D-2

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Direct Inward Termination

Xen Alpha Release 1.0

This feature allows exter nal l ines t o be progra mmed to ri ng dir ectly at telep hones, byp assing the attendant. A separate night ringing assignment is available. This feature is primarily used for voice mail.

This feature is available for all Multiline telephones and single line telephones.

Not applicable.

ERVICE

ONDITIONS

Function

Number

140 → 145 Direct Calling for Day Mode on Trunk Lines 1 → 6

(DIT Assignment)

144 → 149 Direct Calling for Night Mode on Trunk Lines 1 → 6

(DIT Assignment)

148 Direct Calling Answer Delay Time

(DIT Assignment)

149 Direct Calling Answer Delay for Night Mode

(DIT Assignment)

206 Extension Number Assignme nt Y

! DIT transfers or forwarded calls are handled as if they are internal i ncoming calls. ! When DIT is assigned, they system checks if call forwarding is enabled or disabled. After

the DIT answer delay duration timer expires, the call is forwarded if call forwarding is enabled.

! The transferred extension number follows forwarding set for extension hunting.

Function Name

Required

(Y)es or

(N)o

! If an incoming call fails to be transferred, the system waits for an available internal line.

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Features & Specifications

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D-3

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Direct Paging Access

Xen Alpha Release 1.0

This feature allows a user to assign a key on the telephone to directly access the paging function.

This feature is available for all Multiline telephones.

Assigning a key for paging:

1. Press

2. Press

3. Dial Dial Dial Dial Dial

4. If assigning a name that will be displ ayed in the tel ephone LCD when t he one -touch k ey is pressed, press to Character Registration, Page 65 and Dial Pad Keys Used When Entering Names, Page 66.)

5. Press

Assigning a key for answering a page:

1. Press

2. Press

O, T V

A G J A G A A G B A G E A G G

O, T V

(DTB-type telephones) or Q (DTU-type telephones).

(one-touch key where direct paging access assigned).

, for Internal All Call Paging. , for Internal Zone A Paging. , for Internal Zone B Paging. , for External Paging. , for All External/Internal Paging.

and enter the alphanumeric characters using the dialpad. (Refer

(DTB-type telephones) or Q (DTU-type telephones).

(one-touch key where direct paging access assigned).

3. Dial

4. If assigning a name that will be displ ayed in the tel ephone LCD when t he one -touch k ey

5. Press

To page using one-touch key:

1. Press

2. Press

3. Make the paging announcement.

Features & Specifications Manual, Direct Paging Access D-3, Page 83

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A G D

is pressed, press to Character Registration, Page 65 and Dial Pad Keys Used When Entering Names, Page 66.)

or lift the handset.

(one-touch key assigned for paging).

and enter the alphanumeric characters using the dialpad. (Refer

ERVICE

ONDITIONS

! Internal and/or external paging is accomplished by using the appropriate one-touch/

feature access key assigned as the paging key.

! The paging access codes include:

70 Internal All Call Page 71 Internal Page - Zone A 72 Internal Page - Zone B 74 Page Answer 75 External Page 77 Internal/External Page (provides both internal and external paging)

! The maximum number of digits that can be dialled for an internal line, assigned to a one-

touch/feature access key, is 16 digits.

! When multiple paging calls are made in system, the system processes internal pages

first and then processes the external pages.

Page 84, D-3 Features & Specifications, Direct Paging Access

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D-4

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Direct Station Selection

Xen Alpha Release 1.0

The Direct Station Selection (DSS) feature allows users to assign internal telephone numbers to one-touch/feature access key s allowi ng them to make cal l s by pressi ng one key.

This feature is available for all Multiline telephones.

Programming a one-touch key:

1. Press

2. Press

3. Press

4. Dial

5. Dial

6. Press

Making a call using the one-touch key:

Press the programmed one-touch key on your telephone. If programmed, you may hear a tone, otherwise, announce the call when the party answers. (You can remain on the speakerphone or lift the handset when the call is answered.)

Verifying the information stored in a one-touch key:

1. Press

2. Press

while the telephone is in the idle condition.

(DTB-type telephones) or Q (DTU-type telephones).

(one-touch/feature access key).

(internal access code).

A A B

O V

while the telephone is in the idle condition. (one-touch/feature access key).

Deleting information stored on a one-touch key:

1. Press

2. Press

3. Press

4. Press

Features & Specifications Manual, Direct Station Selection D-4, Page 85

A6-506000-642-02

while the telephone is in the idle condition.

(DTB-type telephones) or Q (DTU-type telephones).

(one-touch/feature access key).

ELATED

ROGRAMMING

All programming functions associated with t his feature are listed in the f ollowing tabl e. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

ERVICE

ONDITIONS

Function

Number

001-1 Internal Call Notification N

Function Name

Required

(Y)es or

(N)o

! If a called telephone is busy, a call waiting tone is returned to the telephone that

originated the call.

! A one-touch key that is programmed for DSS also serves as a busy lamp field (BLF).

The BLF provides visual indication of the status of the telephone.

! Most single line telephones are not eq uipped with one-touch/f eature access keys (speed

dial keys). However, i t is poss ible to c all a si ngle l ine t eleph one usi ng one-t ouch /featur e access keys on a Multiline telephone.

! If an invalid extension number is assigned to a one -touch key, “ERROR” is displayed in

the telephone LCD when the one-touch/feature access key is pressed.

Page 86, D-4 Features & Specifications, Direct Station Selection

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D-5

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

ELATED

ROGRAMMING

Distinctive Ringing

Xen Alpha Release 1.0

This feature allows users to assign different ringing patterns to internal and external calls to easily identify the type of call they are receiving.

This feature is available for all Multiline telephones.

Not applicable.

ERVICE

ONDITIONS

Function

Number

119 Ring Tone Type Y

361 → 366 Ringing Cycle for Trunk Lines 1 → 6Y

231 DID Ring Pattern Selection N 232 DID Ring Tone Selection N

! When ringing is specified for individual speed di al numbers, the specifications assigned

to speed dialling take precedence over the ring tone type programmed.

! Users can specify ring tone type for each external line or each Multiline telephone (DID

Call) using system programming.

! When a number is stored in a speed dial memory location a di stinc tive, ring t one ca n be

assigned to that number. If that number rings into the system and can be identified by Caller ID, then the distinctiv e ring tone that was stored for that speed dial number is used.

Function Name

Required

(Y)es or

(N)o

Features & Specifications Manual, Distinctive Ringing D-5, Page 87

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! A choice of four different ringing patterns are available.

0s 1s 2s 3s 4s 5s 6s

A B C D

! A choice of two ringing tones are available..

Low Tone = 520/660Hz High Tone = 1100/1400Hz

Page 88, D-5 Features & Specifications, Distincti ve Ringing

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D-6

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Door Lock Release

Xen Alpha Release 1.0

While the Multiline telephone user is tal king with the doorphone user, the telephone user can unlock the door by entering a code assigned for door lock release.

! For this feature to be available, the DPH-B13 ETU must be installed in the system.

This feature is available for all Multiline telephones.

To unlock the door with a call in progress:

ELATED

ROGRAMMING

ERVICE

ONDITIONS

1. Press

2. Dial

Function

Number

! This feature is only enabled when a call is in progress using a doorphone. ! The doorphone relay cannot be activated from a single line telephone.

Required

Function Name

210 Doorphone 1 Tone for Day Mode Y 211 Doorphone 2 Tone for Day Mode Y 213 Doorphone 1 Tone for Night Mode Y 214 Doorphone 2 Tone for Night Mode Y 501 Doorphone Call Timer N

(Y)es or

(N)o

! Doorphone 1 operates with release relay 1 and doorphone 2 operates with release relay 2. ! The specified relay (doorphone 1 or 2) is held for five seconds during door lock release

processing. The timer (five seconds) is restarted when the door lock release code is dialled while the door lock release relay is active.

Features & Specifications Manual, Door Lock Release D-6, Page 89

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Features & Specifications

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D-7

EATURE

ESCRIPTION

TATION

PPLICATION

PERATION

ROCEDURE

Door/Monitor Telephone

Xen Alpha Release 1.0

Two doorphones can be installed in the system to provide 2-way communication with a location such as a front door area or t o monitor a r oom. The DPH-B13 ETU must be instal led in the key system to provide for this feature. When the doorphone unit is used as a doorphone, Multiline telephones are assigned to ring when the doorphone key is pressed. When the doorphone is used as a room monitor any telephone can be used to access the doorphone and monitor the area.

This feature is available for all Multiline telephones and Single Line telephones that are connected to a SLI-B13 card.

Answering a doorphone call from a Multiline telephone that receives doorphone ringing tone:

1. Lift the handset or press

2. Talk with the calling party.

Answering a doorphone call from a a Multiline telephone that does not receive doorphone ringing ton e :

1. Lift the handset or press

2. Dial

3. Dial

4. Talk with the calling party.

Monitoring an area:

1. Lift the handset or press

2. Dial

3. Dial

(to access doorphone 1) or B (to access doorphone 2).

4. Monitor the area.

Features & Specifications Manual, Door/Monitor Telephone D-7, Page 91

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ELATED

ROGRAMMING

All programming functions associated with t his feature are listed in the f ollowing tabl e. Some functions must be programmed before the feature is operational and other functions are optional. The optional functions can affect how the feature operates.

ERVICE

ONDITIONS

Function

Number

210 Doorphone 1 Tone for Day Mode Y 211 Doorphone 2 Tone for Day Mode Y 213 Doorphone 1 Tone for Night Mode Y 214 Doorphone 2 Tone for Night Mode Y 501 Doorphone Call Timer N

Function Name

Required

(Y)es or

(N)o

! This feature requires the installation of the DPH-B13 ETU. ! A maximum of two doorphones can be installed in the system. ! Only one doorphone call is allowed at a time because the doorphone unit has only one

communication path.

! When an incoming doorphone call is in progress, only monitoring for answering

incoming external calls is allowed.

! There is 2-way communication between a doorphone and a telephone. ! A single line telephone that is placed in external line preference mode using Function

“209 – Outgoing Call Priority Mode” and is assigned to ring on doorphone calls, can answer incoming calls originating from the doorphone by lifting the handset.

! Each Doorphone has its own distinctive chime.

Doorphone 1 : One high frequency chime Doorphone 2 : Two low frequency chimes

! SLT adapter and APR does not provide ring on a doorphone call. ! Even though the SLT adapter does not ring, it can be used to answer a Door phone ca ll

by using the same access code to originate a call.

! Multiline Terminals provide Off hook Doorphone chime when engaged on an outside

call.

! Any Multiline Terminal or Single Line telephone connected to the CLI card, can be

programmed to receive a ring when a doorphone is used. The terminals MLT/SLT can be assigned to ring on Doorphone 1 and/or Doorphone 2 in Day or Night Mode respecitively.

Page 92, D-7 Features & Specifications, Door/Monitor Telephone

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D-8

EATURE

ESCRIPTION

TATION

PPLICAITON

PERATION

ROCEDURE

Do Not Disturb (DND)

Xen Alpha Release 1.0

This feature is used to temporarily eliminate all audible incoming call signals to the user’s telephone. Visual indicatio ns to the telephone display and LEDs continue.

This feature is available for all Multiline telephones.

Setting/cancelling Do Not Disturb:

ERVICE

ONDITIONS

1. While the telephone is idle, press

2. Dial

3. Press

Cancelling Do Not Disturb System Wide - Attendant Stations Only:

1. While the telephone is idle, press

2. Dial

3. Press

! Automatic Callback, Hold With Recall (Exclusive and Non-exclusive) and Timed Alarm

! Tone override cannot be sent to a telephone that is in DND mode. ! The

F E

F D

features are enabled even in DND mode.

access code ( touch key LED lights solid red to indicate DND mode.

(access code).

LED flashes red when the telephone is in DND mode. If the DND enable/di sable

F E

) is assigned to a one-touch key equipped with and LED, the one-

! Any busy lamp field (BLF), associated with a telephone that is in DND mode, flashes red. ! If DND mode is being set at the same time an incoming call rings into the telephone,

ringing for that call continues. Ringing for subsequent incoming calls is suppressed.

! Background music is available during DND mode. ! Automatic callback cannot be set to a telephone that is in DND mode. However, a

telephone in DND mode can set automatic callback to other telephones.

! Extensions 10 and 11 can reset DND mode system-wide.

Features & Specifications Manual, Do Not Disturb (DND) D-8, Page 93

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Features & Specifications

A6-506000-642-02

NEC Xen Alpha Features User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Disclaimer

Table of Contents