NEC shall not be liable for any direct, indirect, consequential or incidental damages about the
use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject to change. NEC may
make improvements and changes in the products described in this manual without notice .
Changes will be periodically made to the information in the new editions.
Efforts have been made to ensure that the contents of this manual are correct. Should you find
any error, NEC welcomes your comments to improve our communications, please contact NEC
on 1800 036 136.
Contents of this manual are subject to cha nge without prior notice at the discretion of NEC
Australia Pty Ltd.
This document has been prepared f or the use of emp loyees and customers of NEC Australi a Pty
Ltd and may not be reproduced without the prior, written approval of NEC Australia Pty Ltd.
NTRODUCTIONThis section describes each feature and its operation. Features are listed alphabetically by
feature name.
D
IFFERENCES IN
T
ELEPHONE
T
YPES
In this chapter the operations are written showing the keys on the DTU-Type telephones.
Unless otherwise noted, the same key is also used on the DTU-Type or ETW-Type
telephones. Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys shows the
keys on the different telephones. In some cases, keys on the different types of telephones
may perform the same function but are labelled differently. For example, the key used for
speed dialling is labelled
telephones.
Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys
on the DTB-Type telephones and Q on the DTU-Type
T
DTB-Type KeysDTU-Type KeysETW-Type Keys
A
B
C
D
E
F
G
AA
BB
CC
DD
EE
FF
GG
H
I
J
K
Features & Specifications Manual, A-0, Page 1
A6-506000-642-02
HH
II
0K
JJ
Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys
DTB-Type KeysDTU-Type KeysETW-Type Keys
L
M
N
O
P
Q
LL
UT
PQ
TN
RO
SM
▲
R
S
T
U
V
or
▼
OR
QP
Q
NS
WW
MUV
Page 2, A-0Feature & Specifications,
A6-506000-642-02
A-1
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
All Call Page
Xen AlphaRelease 1.0
All Call Page allows simultaneous paging (internal and external) of all idle Multiline
telephones. The page is heard over the built-in speaker on the telephone and/or over
external paging speakers.
Paging allows persons, away from their desk but within hearing distance of the telephone or
external speakers to respond to a page. The user can answer the page by dialling a
specified number .
Multiline telephones can initiate, re ceive and answer a page. Single Lin e telephones can not
receive a page, but can answer or initiate a paging call.
Paging:
1.Go off-hook.
R
ELATED
P
ROGRAMMING
2.Dial
3.Page.
4.Go on-hook.
Answering a page:
1.Go off-hook.
2.Dial
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
G G
G D
Function
Number
002-2External Speaker ConnectionN
.
and answer the call.
Function Name
Required
(Y)es or
(N)o
002-3External Paging Tone AssignmentN
002-4Internal All Call Page ReceiveN
001-0General Purpose Relay AssignmentN
217Internal Paging Tone AssignmentN
Features & Specifications Manual, All Call PageA-1, Page 3
A6-506000-642-02
S
ERVICE
C
ONDITIONS
!All Cal l Paging is dir ected only to telephones when “No Ex ternal Speak er” is specifie d in
system programming.
!A busy condition is generated if an All Call Page (internal or external) has been
originated at another telephone.
!If an external paging call is made while a ringing tone is being sent over the external
speaker, ringing is temporarily suspended and the external paging call is performed.
Ringing resumes after the page is completed.
!All Call Paging is supported for single line telephones. Single line telephones can be
used to answer an All Call Page.
!A tone burst is gener ated as an alert tone to indicate the page.
Page 4, A-1Feature & Specifications, All Call Page
A6-506000-642-02
A-2
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
S
ERVICE
C
ONDITIONS
Ancillary Device Connection
Xen AlphaRelease 1.0
This feature allows ancillary (peripheral) devices such as tape recorders, headsets, single
line telephones, to be connected to the system.
The feature is only available when using the DTU-Type Multiline telephones.
Refer to the operation for the device that is being connected.
!When using ancillary equipment, the following units can be installed to provide
connection to the system.
UnitDescription
ACA-UA UnitAC Adapter – an AC adapter for use with the APR-A Unit,
CTA-UA Unit, or HFU-UA Unit.
ADA-UA UnitAncillary Device Adapter – provides connection for
cassette recorders.
APR-UA UnitAnalogue Port Ringer – provides connection for a single
line telephone or modem.
CTA-UA UnitComputer Telephony Adapter (or TA PI – Microsoft
Telephony Application Programming Interface) – provides
connection for a PC.
HFU-UA UnitHandsfree Unit – provides connection for headsets
allowing handsfree operation .
!Headset and handsfree units cannot be used simultaneously.
!The APR-UA Unit can only be connected to DTMF (touchtone) telephones.
Features & Specifications Manual, Ancillary Device ConnectionA-2, Page 5
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Features & Specifications
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A-3
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
Answer Hold
Xen AlphaRelease 1.0
Answer Hold allows the Multiline telephone user to answer an external call by pressing the
answer key (
is answered.
This feature is available for all Multiline telephones.
Answering a call when a call is in progress:
). If the user is on a call, that call is placed on hold when the new call
R
S
ERVICE
C
ONDITIONS
1.Press
on hold.
!On DTU-Type telephones, the Answer Key (
external line ringing. The Answer Key (
an LED.
!If us ing the Answer Key (
is an internal call, doorphone call, or pagi ng call; the existing call is disconnected.
!The Answer Key (
is received.
!The Answer Key (
is received at another Multiline telephone.
!The Answer Key (
transfer call.
!This feature is not available during Automatic Redialling or conference calling.
!Incoming trunk calls are answered on a first-in-first-out basis when using the
Answer Key.
to answer the call. If already engaged on a call, the existing call is placed
R
O
) LED flashes when there is an
) on the DTB-Type telephones does not have
R
) to answer an internal or external call, and the exist ing call
R
O
) on DTU-Type telephones does not flash when an internal call
O
) on DTU-Type telephones does not flash when an external call
O
) on DTU-Type telephones does not flash during a ringing
Features & Specifications Manual, Answer HoldA-3, Page 7
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Features & Specifications
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A-4
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
R
ELATED
P
ROGRAMMING
Answer Key
Xen AlphaRelease 1.0
Users answer trunk calls by simply pressing one key; the Answer Key (R).
This feature is available for all Multiline telephones.
Answering a call:
1.Press Rand N or lift the handset.
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
S
ERVICE
C
ONDITIONS
Function
Number
301 → 306Day Ringing for Trunk Lines 1 → 6N
311 → 316Night Ringing for Trunk Lines 1 → 6N
!If more than one call rings into the system, the system processes the calls in the order
they are received. As a result, when the user presses
order they are received (first-in-first-out).
!If there is no external ringing call and
telephone LCD and a busy tone is heard.
!Incoming ex ternal calls to other t enant groups cannot be answered by p ressing
tone is not provided for these calls).
!On DTU-Type telephones, the Answer Key (
external call is received, the red LED flic kers at a higher speed to differen tiate from other
types of calls. The Answer Key (
an LED.
Function Name
, calls are answered in the
R
pressed, “[BUSY]” is displayed in the
R
O
) LED flashes. When an incoming
) on the DTB-Type telephones does not have
R
Required
(Y)es or
(N)o
R
(ring
!An DTU-Type telephone must be programmed to provide an audible ring tone for
incoming calls before the
!ICM, DID, DI T and CO Ring Transfer red calls will not fl ash the Answer Key LED and t he
Answer Key cannot be used to answer these types of calls.
Features & Specifications Manual, Answer KeyA-4, Page 9
A6-506000-642-02
O
LED will flash.
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Features & Specifications
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A-5
F
EATUR
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
Attendant Positions
Xen AlphaRelease 1.0
This feature allows the first two Multiline telephones to be assigned as Attendant Positions.
These telephones can be used as “programming telephones” and can perform certain
attendant feature operations.
This feature is available for the DTU-Type and Xen System Multiline telephones.
Listed below are the operations that can be performed using a telephone assigned as an
attendant position . The access code necessary to perform the operation is also provided.
OperationAccess Code
System Reset for Call Forward – All Calls, Call
Forward – Busy/No Answer, and Do Not Disturb
System Reset for Callback Request
System Reset Timed Alarm
System One-Touch DiallingN/A
SMDR/PC Switching
SMDR Test Printing
Battery Low Indication Erase
System Speed DiallingN/A
Also refer to the specific attendant related features listed below:
Automatic Callback, Page 13
"
"
Callback Request, Page 37
"
Call Forward – All Calls, Page 41
O
O
O
O
O
O
F
H
E
I
I
G
H
O
H
O
H
O
F
O
O
K O
E
"
One-Touch/Feature Access Keys – User Programmable, Page 171
"
Speed Dial – System, Page 215
"
Timed Alarm, Page 229
S
ERVICE
C
ONDITIONS
Features & Specifications Manual, Attendant PositionsA-5, Page 11
A6-506000-642-02
!Only Ports 1 and 2 (normally extensions 10 and 11) are used as Attendant Positions.
This page is intentionally blank.
Page 12, A-5
Features & Specifications
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A-6
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
Automatic Callback
Xen AlphaRelease 1.0
When calling a busy telephone and hearing a busy tone, users can set an Automatic
Callback. When both telephones are idle, the system signals the person who originated the
callback. When the callback originator answers , the syst em then signal s the other t elep hone
user of the call.
This feature is available for all telephones and Single Line telephones.
Setting Automatic Callback when an internal party is called and busy ton e is heard:
1.Go off-hook.
2.Dial the extension number. Busy tone is heard.
S
ERVICE
C
ONDITIONS
3.Dial
4.After hearing the set tone, hang up.
!If an Automatic Callback is not answered within 30 seconds, the callback is released.
!Automatic Callback can be set for any tenant group.
!Automatic Callback can be set using a single line telephone.
!An individual user can set a maximum of two callbacks fr om their tele phone at one time.
!Only one Automatic Callback be set to a specific telephone; duplicate attempts
are ignored.
!An Automatic Callback can only be answered at the telephone where it is set; other
user’s cannot pickup the call from their telephones.
!An Automatic Callback cannot be cancelled by the user once it is set.
!When a telephone is in Do Not Disturb mode, Automatic Callback cannot be set.
J
.
Features & Specifications Manual, Automatic Callb ackA-6, Page 13
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Features & Specifications
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A-7
F
EATURE
D
ESCRIPTION
O
PERATION
P
ROCEDURE
R
ELATED
P
ROGRAMMING
Automatic Day/Night Mode
Switching
Xen AlphaRelease 1.0
This feature allows the user to program the system to automatically switch from day to night
mode at a preset time.
!Refer to Night Mode, Page 165 for a description of manual day/night mode switching.
Not applicable.
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
Required
Function NumberFunction Name
(Y)es or
(N)o
S
ERVICE
C
ONDITIONS
014Night Mode Start Time (Assignment 1)Y
015Night Mode End Time (Assignment 1)Y
016Night Mode Start Time (Assignment 2)Y
017Night Mode End Time (Assignment 2)Y
018-1 → 018-7Night Mode Monday → SundayY
!When the system is switched into night mode, night mode is applied system-wide and
the night mode features are enabled.
!After powering on or resetting the time, the system checks the current system program
settings and switches to day/night mode depending on the time of day detected.
Features & Specifications Manual, Automatic Day/Night Mode SwitchingA-7, Page 15
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Features & Specifications
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A-8
F
EATURE
D
ESCRIPTION
S
TATION
A
PPLICATION
O
PERATION
P
ROCEDURE
Automatic Hold
Xen AlphaRelease 1.0
This feature allows a user to press a DSS key (Direct Station Selection) to page an internal
caller while an external call is in progress. Once the DSS key is pressed, the external caller
is automatically placed on non-exclusive hold.
This feature is available for all Multiline telephones.
Placing a call on Automatic Hold:
1.While engaged on an external call, press the DSS key for the internal party. The
external caller is automatical ly placed on hold and the internal call is made.
2.Talk with the called party or page the called party.
S
ERVICE
C
ONDITIONS
3.If you want to return to the holding party, press the appropriate line key.
!After the preset hold recall timer expires, a hold recall is generated.
Features & Specifications Manual, Automatic HoldA-8, Page 17
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Features & Specifications
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A-9
F
EATURE
D
ESCRIPTION
O
PERATION
P
ROCEDURE
R
ELATED
P
ROGRAMMING
Automatic Pause – Behind PBX
Xen AlphaRelease 1.0
When a user places an external call using speed dial, redial, or saved dial through a PBX
line, the system automatically inserts a pause into the dialled number.
Not applicable.
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
S
ERVICE
C
ONDITIONS
Function
Number
010Outgoing Call Access Code for PBXN
!The pause time is three seconds (fixed).
!The initial value used by the system to indicate a pause is “0 -” (the system dials 0 and
inserts a pause).
!A maximum of six digits (three dialled digits and three pauses) can be programmed for
the PBX originating code. However , only one pause can be inserted bet ween digits (i.e.,
two pauses cannot be dialled consecutively).
Automatic Redial simplifies repeated dialling to a busy telephone or when there is no
answer. When set, redialling is automatically repeated at preassigned intervals. The
intervals are assigned in system programming.
This feature is available for all Multiline telephones.
Setting Automatic Redial:
R
ELATED
P
ROGRAMMING
1.After receiving a busy tone or when there is no answer, press
2.Press
3.Press
4.The call is redialled automatically. The number of redial attempts is assigned in system
programming. (Default = 3)
5.When the called party answers, either lift the handset or press
Note: If the call is not answered, it is disconnected.
Cancelling Automatic Redial:
1.Press
- OR -
2.Automatic redial is automatically cancelled when the specified number of redial
attempts has been exceeded.
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
.
O
.
S
or lift the handset, then restore the handset.
N
.
N
and begin talking.
N
Function
Number
005Automatic Redial TimerN
Features & Specifications Manual, Automatic RedialA-10, Page 21
A6-506000-642-02
Function Name
Required
(Y)es or
(N)o
S
ERVICE
C
ONDITIONS
!If an external call is made using a PBX line, the call elapsed timer displays but does not
have any affect on the Automatic Redial condition.
!When using an ISDN external line, a busy tone is not detected and the line is placed into
wait mode until release notification is received. Automatic Redial continues until the
programmed number of retries is exceeded.
!If the user cancels Automatic Redial during wait mode, the external line is released and
the telephone returns to the idl e condit ion (if t he handse t is in the cr adl e and the speake r
is off). If the hands et is of f o f the c radl e or t he s peaker i s on , int erna l dial tone i s received .
!After the number of redials has exceeded the progr ammed number of redi al attempts, t he
external line is released and Automatic Redialling ends.
!The following operations are allowed during Automatic Redialling. A description of the
operation and the method for initiating the operation are provided below.
!If a call is answered at the telephone where Automatic Redial was initiated, redialling
is cancelled.
!When Automatic Redial is set, the line key L ED on the tele phone where Automatic Redial
is initiated lights green. The line key LED on all other telephones lights red.
!If Automatic Redial is set while the handset is outside the cr adle and th e handset remains
outside the cradle durin g r ediall ing, the user must p ress
If
!When outgoing calls are restricted on a line, Automatic Redialling is not allowe d. When a
Automatic Redial is attempted using that line, an error tone is generated.
is not pressed, Automatic Redial restarts when the user hangs up.
N
O
O
O
N
+
+
+
A
B
S
to cancel Automatic Redial .
N
!When a telephone is being used for Automatic Redi alli ng, t hat telephone cannot be used
to place an external call on hold.
!Barge-in is not allowed while a telephone is being used for Automatic Redialling.
!The user must manually cancel Automatic Redial; the system cannot automatically cancel
the operation. The handset must be lifted off-hook to disable Automatic Redial after an
outside call is answered.
!Automatic Redial can only be set during a call attempt.
This feature signals the system to rel ease the li ne when an external ca ller ab andons the call.
This feature is available for all Multiline telephones and single line telephones.
Not applicable.
All programming functions associ ate d with this f eat ure are l isted in t he foll owing t able. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
S
ERVICE
C
ONDITIONS
Function
Number
112Line Reversal DetectionY
!If a disconnect signal is received, the external line i s au tomatically disconnected.
!If a telephone is disconnected while accessing an external line, the associated line key
LED goes off.
!Automatic Release functions during holding (exclusive/non-exclusive) and conference
calling.
!When the user is engaged on a single-party call and the external party hangs up, the
user receives a busy tone.
!Analogue trunks provide this feature when the outside exchange generates a “Line
Reversal on Calling Party Idle” signal, to indicate that the distant aprty has terminated
the call.
!ISDN trunks are automatically released (standard function) when the distant party
terminates the call.
Function Name
Required
(Y)es or
(N)o
!Analogue trunks involved in a Call Forward External operation will be automatically
released upon the detection of Busy Tone from either party’s line.
Features & Specifications Manual, Automatic ReleaseA-11, Page 23
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Features & Specifications
A6-506000-642-02
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