Mitel 5224, 5212 User Manual

USER GUIDE

PN 58009805, Rev A 3300 ICP 6.1

Contents

ABOUT YOUR PHONE

Elements of Your Phone 4
Selecting Menu Options 7
About Feature Access Codes 7
For Users on Resilient 3300 ICP Systems 8

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset! 8
Protect your hearing 9
Adjust the viewing angle 9

CUSTOMIZING YOUR 5212/5224 IP PHONE

Ringer Control 10
Handset Receiver Volume Control 10
Speaker Volume Control 11
Display Contrast Control 11
Feature Keys 12
Language Change 13

1

8

10

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MAKING AND ANSWERING CALLS

Make a call 13
Answer a call 13
Emergency Calls 14
Phonebook (5224 IP Phone only) 15
Redial 15
Redial - Saved Number 15
Speed Call Keys 16
Speed Call - Personal 17
Handsfree Operation 18
Auto-Answer 19

13

CALL HANDLING

Hold 20
Mute 20
Transfer 21
Conference 21
Conference Split 21
Add Held (5224 IP Phone only) 22
Swap 22
Call Forward 23
Call Forward - Remote 25
Call Forward - End Chaining 26
Call Forward - Forced (5224 IP Phone only) 26
Messaging - Advisory 27
Messaging - Callback 28

Cancel Callback 29

Cancel All Callbacks 29

20

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USING ADVANCED FEATURES

Account Codes 30
Call Park 30
Call Pickup 31
Campon 31
Do Not Disturb 31
Direct Paging 32
Direct Paging - Handsfree Answerback Enabled 33
Direct Paging - Handsfree Answerback Disabled 35
Reminder (5224 IP Phone only) 36
Headset Operation 37
Headset Operation (with Feature Control Switch) 38
Music 39
Group Paging / Meet Me Answer 40
Hot Desking 41
Tag Call 43
Call History 44
Release 46

30

FEATURE ACCESS CODES 47

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ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode
telephones that provide voice communication over an IP network. Each
features a back-lit liquid crystal display (LCD) screen, display-assisted
access to features, on-hook dialing and off-hook voice announce with
handsfree answerback, and a large ring/message indicator. The 5212 IP
Phone offers 12 programmable keys, and the 5224 IP Phone offers 24
programmable keys for one-touch feature access. Both phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings. The 5212 and 5224 IP Phones
support Mitel Call Control (MiNet) protocols and session initiated protocols
(SIP). The 5224 IP Phone also supports modules such as the Line Interface
Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable
Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a
Teleworker phone.

The personal key on the bottom (left on 5212, right on 5224) is always your
Prime Line; the remaining personal keys can be programmed as:

z

Feature keys (for example, Swap). You can program feature keys from
your phone. Your administrator can also program feature keys.

z

Speed Call keys. You can program speed call keys from your phone.

z

Line Appearances. Only the administrator can program line appearances.

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The 5212 IP Phone

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The 5224 IP Phone

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Elements of Your Phone

Feature Function
1 Display Provides a two–line, 20–character liquid crystal

display (LCD) viewing area that assists you in
selecting and using phone features, accessing your
voice mail, and identifying callers. When you are
using the Superkey menu interface, prompts and
feature information appear on the display screen. For
information on selecting menu options with or
without softkeys, see "Selecting Menu Options"
elsewhere in this guide.

2 Softkeys (5224 IP
Phone only)

3 Ring/Message
Indicator

4 Volume, Speaker
and Mute Controls

Context-sensitive keys change depending on the
modes of the operation and the menu currently
displayed. Softkeys enable you to easily view and
select a variety of features.

Flashes to signal an incoming call and to indicate a
message waiting in your voice mailbox.

Provide the following audio control capability:

z (UP) and (DOWN) provide volume

control for the ringer, handset, and handsfree
speakers.

z (SPEAKER) enables and disables Handsfree

mode.

z

(MUTE) enables Mute, which allows you to
temporarily turn your phone's handset, headset
or handsfree microphone off during a call.

-4-

Feature Function
5 Fixed Function Keys Give you access to the following phone functions:

z

(SUPERKEY) : provides access to menus for

your phone's additional features. Note : When

gating through Superkey menu options, press

navi
(CANCEL) or (SUPERKEY) to back up
one menu level.

z (CANCEL) : ends a call when pressed during

the call, and, when you are programming the
phone, eliminates any input and returns to the
previous menu level.

z

z

z

(REDIAL) : calls the last number dialed.

(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or

establishes a three–party conference call.

z

(MESSAGE) : provides access to your voice
mailbox and flashes to notify you of messages
waiting in your voice mailbox. Note : The
Ring/Message indicator also flashes when
messages are waiting.

6 Keypad Use to dial.
7 Programmable

Personal Keys and
Designation Card

Provides keys that can be programmed as speed
call keys, feature keys, or line appearance keys,
according to your communication needs. Personal
keys have status indicators. On a 5224 IP Phone, the
bottom right personal key is always your Prime Line
key. On the 5212 IP Phone, the bottom left personal
key is always your Prime Line key. Write the name
(speed call, feature or line appearance) of the
Personal keys that you program on the
designation card (use the side of the card with the
textboxes provided). Use the slot behind the plastic
cover at the bottom of the phone to remove/insert
the designation card.

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Feature Function
8 Handsfree Speaker Provides sound for Handsfree calls and background

music.

9 Handset Use for handset calls. If you are in headset or

handsfree mode, you do not need to use the
handset.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack on the back of the phone. Installation will disable
your handset microphone. Disconnecting the headset at the jack or at the
quick–disconnect plug restores handset operation.

Ring/Message indicators

When indicator is it means that

Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is

waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a

call

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Selecting Menu Options

Because the 5224 IP Phone offers softkeys, feature availability and menu
options for the 5212 and 5224 IP Phones may differ.

To select menu items on the display:

1. On a 5224 IP Phone, press the softkeys.

2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if
options *=YES 0=DEFAULT #=NO appear and you want to select YES,
press *.

Procedures in this guide show all menu selection options, where applicable—
for example, "Press the * or Yes softkey". Procedures in this guide also
specify when a menu option is available on only one of the phones—for
example, "On a 5224 IP Phone only, press the Save softkey".

About Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.

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For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but some of the keys and features on your phone function differently. The
keys and most features begin working normally again after you hang up. If
your phone switches to the secondary system while your speaker or handset
is muted (that is, while the MUTE light is on), the call remains muted until
you hang up. Normal operation resumes when your phone switches back to
the primary system. If your phone is idle and switched to the secondary
system, you'll see a flashing rectangle on the display. The rectangle remains

until the switch to the primary system is complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.

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Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature
Control Switch must be installed in the dedicated headset jack (the jack on
the back of the phone). Installation will disable your handset microphone.
Disconnecting the headset at the jack or at the quick-disconnect plug
restores handset operation.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1. Turn the phone so that the front faces away from you.

2. Hold the base unit firmly and press the release tabs on the sides of the
stand to detach the base unit.

3. Hinge the hooks of the base unit into the notches on the back of the
phone and snap into place as follows:

a. For a high–angle mount, hinge the two lower hooks into the bottom
set of notches and snap the two upper hooks into the middle set of
notches.
b. For a low–angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.

-9-

CUSTOMIZING YOUR 5212/5224 IP PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing:

z

Press ( UP ) or ( DOWN ).

To adjust the Ringer Pitch while the set is idle:

1. Press ( SUPERKEY ). .

2. Press # or the No softkey until "Ringer Adjust?" appears.

3. Press * or the Yes softkey twice.

4. Press ( UP ) or ( DOWN ).

5. Press ( SUPERKEY ).

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the
handset:

z

Press ( UP ) or ( DOWN ).

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Speaker Volume Control

To adjust the Speaker Volume when making an on–hook call or when
listening to background music:

z

Press ( UP ) or ( DOWN ).

Display Contrast Control

To adjust the Display Contrast while your set is idle:

z Press ( UP ) or ( DOWN ).

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