Mitel 5212 User Manual

MITEL

Inter-Tel® 5000

Model 5212/5224 IP Endpoint
User Guide

Model 5212/5224 Quick Reference Guide

This guide provides basic instructions for frequently used system features. Refer
to the user guide for more information about these and other features.

Button Descriptions

Button Action

(Up)

(Down)

(Speaker)

• Provides volume control for endpoint features.

• Scrolls through feature options.

• Activates Handsfree Mode (speakerphone).

• Activates features.

(Mute) Temporarily turns off your microphone during a call.

(Directory) Activates the contact and feature Directory.

(Special) Activates features while on a call. The (Special)

button does not cancel features. To cancel features,
press the Star button (

(Redial) Calls the last external number dialed. You cannot redial

internal numbers.

(Hold)

• Places the current call on hold.

*).

• Left/backspace when entering dialpad characters.

(Transfer)

• Transfers the current call.

• Right/forward when entering dialpad characters.

(Message)

• Connects to your voice mailbox and flashes to notify

you of waiting messages.

• Toggles between Alpha Mode and Numeric Mode

when entering dialpad characters.

Assigning Features to Programmable Buttons

1. With the handset on-hook, dial 397.

2. Press the button that you want to program. UNDEFINED KEY appears. If
the button is not programmable, NON-PROGRAMMABLE KEY appears.

3. Enter the feature code, extension number, or speed-dial code (0 to 9) to
be assigned to the button.

Resetting Programmable Buttons

With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED
appears.

© Inter-Tel (Delaware), Incorporated May 2008

Part no. 835.3217-1

1

NOTE

By default, internal (intercom) calls are assigned to the IC button,
and external calls are assigned to the Call buttons.

Answering Calls

Lift the handset, or press (Speaker) to answer a call while using a
headset or to answer a call in Handsfree Mode.

Answering Waiting Calls

Press the flashing IC or Call button. This places the first call on hold and
connects you to the waiting call.

Redirecting Calls

1. While a call is ringing, dial 331.

2. Enter the extension number, or press the Outgoing button or enter the
Outgoing Call access code (8), and then enter the external number. The
system sends the call to the specified number.

Placing Emergency Calls

WARNING

Contact your system administrator and your local Inter-Tel provider for important
information about dialing emergency services before using your endpoint.

When dialing an emergency number (911 U.S. or 999/112 Europe), you do not
have to press the Outgoing button or enter the Outgoing Call access code (8 is
the default code). The system automatically places emergency calls immediately
after you dial the number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the extension number. If you enter
incorrect digits, you can press (Hold) to move the cursor backward,
deleting the last digits entered.

Placing External Calls

1. Press the Outgoing button, an unlit Call button, or enter the Outgoing
Call access code (8).

2. Dial the number.

Redialing an External Number

With or without the handset lifted, press (Redial).

2

Dialing Station Speed-Dial Numbers

Do one of the following:

• Dial 382, and then enter the Station Speed-Dial location number (0

to 9). The system dials the number.

• Press (Up) or (Down) to scroll through the speed-dial

locations, and then press # to select the location and dial the
number.

Storing Station Speed-Dial Numbers

1. With the handset on-hook, dial 383.

2. Enter the speed-dial location (0 to 9).

3. Enter the name of the speed-dial contact (up to 10 characters).

4. Press #to save the name.

5. Enter the extension number or external number. If you are storing an
external number, enter the Outgoing Call access code (8) before you
enter the number.

6. Press #to save the location.

Using the Dialpad to Enter Characters

• Press (Message) to switch from Alpha Mode to Numeric Mode.

• Press (Hold) to move the cursor to the left and delete characters.

• Press (Transfer) to move the cursor to the right.

• In Numeric Mode, press # for a hyphen (-) and press * for a colon (:).

• Press #, (Speaker), or lift and replace the handset to save entries.

Button

0 @ : . , 0
1 - & ( ) 1
2 A B C ‘ 2
3D E F ! 3
4G H I * 4
5 J K L # 5
6 M N O ñ 6
7P Q R S 7
8T U V ? 8
9 W X Y Z 9

Characters Represented

(in Alpha Mode)

3

Using Handsfree Mode

With the handset on-hook, dial 319 (on/off). HANDSFREE MODE ON (or
OFF) appears.

Using Mute

While on a call, press (Mute on/off). MICROPHONE MUTE ON (or
OFF) appears. The Mute button lamp is lit when the microphone is muted.

Transferring Calls

1. While on the call, press (Transfer), and then enter the extension
number, or press Outgoing, and then enter the external phone number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the

extension is unavailable, press the flashing IC or Call button to
return to the caller.

• Hang up to transfer the call and disconnect the call from your

endpoint.

Using Manual Call Forwarding

1. Press the Fwd button, or dial one of the following Manual Call Forwarding
feature codes:

• 355 (All)

• 356 (No answer)

• 357 (Busy)

• 358 (No Answer/Busy)

2. Do one of the following:

• Enter the extension number.

• Press the Outgoing button, and then dial the telephone number.

Canceling Manual Call Forwarding

1. Do one of the following:

• Press the Fwd button.

2. Press #, (Speaker), or lift the handset to save the setting.

4

Using Call Logging

1. Dial 333.

2. Select one of the following options:

• Press 1 (MISS) for missed calls.

• Press 2 (RCV) for received calls.

• Press 3 (DL) for dialed calls.

• Press 4 (CLR) to clear all entries.

3. Press (Up) or (Down) to scroll through the entries.

Viewing Messages

With the handset on-hook, press (Message). If there is more than one
message, you can repeatedly press (Message) to scroll through the
messages.

If your handset is off-hook when you view a station message,

NOTE

you automatically place a call to the party who left the
message.

Using Do-Not-Disturb (DND)

1. Press the DND button.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the messages.

• Enter the two-digit number for the DND message.

3. Press # to select the message.

4. If applicable, enter the additional text for the DND description.

5. Press (Speaker) or lift and replace the handset to save the setting.

Placing Conference Calls

1. While on the first call, press the Conf button to place the call on hold.
CALL NEXT PARTY TO CNF appears.

2. Place a call to the next conference party (for external calls, press the
Outgoing button or the Outgoing Call access code [8], and then dial the
number).

3. After the party answers, announce the conference, and then press the
Conf button to place the call on hold. Repeat this step as necessary to
add the remaining conference party.

4. Press the Conf button again. CNF IN PROGRESS appears.

5

Default Feature Codes

The following table lists the default feature codes.

Feature Code Feature Code

Account Code – Follow Calls 391 Hunt Group – Remove 322
Account Code – Optional 390 Hunt Group – Remove/Replace 324
ACD Agent – Log In 326 Hunt Group – Replace 323
ACD Agent – Log In/Out 328 LCD Contrast Control 303
ACD Agent – Log Out 327 Message – Cancel Message 366
ACD Agent – Wrap-up 329 Message – Delete Message 368
Agent Help – Reject 376 Message – Leave Message 367
Agent Help – Request 375 Message – View Messages 365
Answer Ringing Call 351 Microphone Mute – On/Off 314
Automatic IC Access – On/Off 361 Page 7
Auto Trunk Access – On/Off 360 Page Receive – On/Off 325
Automatic Trunk Answer 350 Program Buttons 397
Background Music – On/Off 313 Program Station Password 392
Barge-in 386 Programmable Buttons – Default 395
Call Forward – All Calls 355 Queue (Callback) Request 6
Call Forward – If Busy 357 Record-A-Call 385
Call Forward – If No Answer 356 Redial 380
Call Forward – No Answer/Busy 358 Redirect Call 331
Call Logging 333 Reminder Message 305
Change Language 301 Reminder Message – Cancel 306
Conference 5 Remote Programming 359
Default Station 394 Reverse Transfer (Call Pick-Up) 4
Directory 307 Ring Intercom Always – On/Off 377
Display Time And Date 300 Ring Tone Selection 398
Do-Not-Disturb 370 Station Monitor 321
Do-Not-Disturb – Cancel 371 Station Speed Dial 382
Do-Not-Disturb – On/Off 372 Station Sp. Dial – Programming 383
Do-Not-Disturb – Override 373 Steal Call 387
Group Listen 312 System Forward – Off 353
Handsfree – On/Off 319 System Forward – On 352
Headset – Off 316 System Forward – On/Off 354
Headset – On 315 System Speed Dial 381
Headset – On/Off 317 Switch Keymap 399
Hold – Individual 336 Transfer To Hold 346
Hold – System 335 Transfer To Ring 345
Hookflash (Recall in Europe) 330 View Prog. Button Assignments 396

6

Notice

Enter provider information above.

This user guide is released by Inter-Tel (Delaware), Incorporated and provides information
necessary to use the Mitel Model 5212/5224 Internet Protocol (IP) endpoints on an Inter-Tel 5000
system. The guide contents, which reflect current Inter-Tel standards, are subject to revision or
change without notice.

Some features or applications mentioned may require a future release and are not available in this
release. Future product features are subject to availability and cost. Some features may require
additional hardware and/or specific software.

The contents of this guide may include technical or other inaccuracies. Inter-Tel reserves the right
to make revisions or changes without prior notice. Software packages released after the
publication of this guide will be documented in addenda to the guide or succeeding issues of the
guide.

For sales, service, or technical support, contact your local authorized

Inter-Tel provider:

If you have any questions or comments regarding this guide or other technical documentation,
contact the Technical Publications Department (USA) at:

[e-mail]

Mitel® is a registered trademark of Mitel Networks Corporation.

®

Inter-Tel

All other trademarks mentioned in this document are the property of their respective owners, including Mitel
Networks Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.

© 2008 Inter-Tel (Delaware), Incorporated
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to
reuse any copyrighted component of this work in other works must be obtained from Inter-Tel (Delaware),
Incorporated.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

is a registered trademark of Inter-Tel (Delaware), Incorporated.

i

Important Safety Instructions

and Precautions

Remember the following safety guidelines when using the endpoint.

Programming Emergency Numbers

Make sure to do the following when programming emergency numbers or when making test calls to
emergency numbers:

• Stay on the line and briefly explain to the dispatcher the reason for the call.

• Perform tests during off-peak hours such as early morning or late evenings.

Safety Notices

The following notices may appear on the product or in the technical documentation.

Notice Description

Caution indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury and/or damage to the equipment or
property.

Warning indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.

Danger indicates an imminently hazardous situation which, if not avoided,
will result in death or serious injury.

The exclamation point within an equilateral triangle indicates that

important operating and maintenance (servicing) instructions are included
in the literature accompanying the product.

ii

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Maintenance and Repair

There are no user serviceable parts inside the phones. For repairs, return the phone to an
authorized Inter-Tel dealer.

NOTE

Changes or modifications not expressly approved by Inter-Tel may void the user’s
right to operate the equipment.

Power Requirements

CAUTION

To avoid damaging the endpoint, make sure the endpoint is connected to the proper power supply
before powering on. Contact your system administrator for more information.

The endpoint requires either one of the following power supplies:

• Mitel 48-volt DC Ethernet power adaptor 100–240 volt AC 50–60Hz (ES)—part number

50005301

• An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit

If your endpoint uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet
power adaptor. If necessary, contact your system administrator for assistance before connecting
your endpoint to the centralized power source.

Make sure the endpoint is plugged into an uninterruptible power supply (UPS). If your endpoint is
plugged into the UPS and the power fails, it should stay powered on for about 10 minutes. If the
endpoint is not plugged into a UPS and the power fails, the current call is dropped and you will not
be able to use the endpoint until the power is restored.

Software Updates

CAUTION

To avoid damaging the endpoint, Do not use your endpoint or disconnect it from the power supply
while it is updating software.

The Model 5212/5224 may require occasional software updates when new versions are available.
The endpoint is configured to download the updates automatically. Contact your system
administrator for more information.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

iii

Endpoint Usage

This equipment is not for connection to the telephone network or public coin phone service. It is
only for use when connected to Inter-Tel systems.

WARNING

When using your phone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or

laundry tub, in a wet basement, or near a swimming pool.

• Avoid using an endpoint (other than a cordless type) during an electrical storm. There may

be a remote risk of electric shock from lightning.

• Do not use the endpoint to report a gas leak in the vicinity of a leak.

• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection

of this endpoint to an off premise application, an out of plant application, any other exposed
plant application, or to any equipment other than the intended application may result in a
safety hazard, and/or defective operation, and/or equipment damage. “Exposed plant”
means where any portion of the circuit is subject to accidental contact with electric lighting or
power conductors operating at a voltage exceeding 300 volts between conductors or is
subject to lightning strikes.

• The socket outlet, if used, shall be located near the equipment and shall be easily located by

the user.

• Use only Inter-Tel approved power adaptors. See “Power Requirements” on page iii.

• The endpoint is not certified for use with any other handset. Use of any other handset with

the endpoint may have the potential to cause hearing loss in the event of a lightning strike
on the outside plant wiring.

iv

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Notice to Canadian Customers

The Class B digital apparatus complies with Canadian ICES-003.

Notice to U.S. Customers

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Notice to European Customers

We, Mitel Networks LTD.

Of, Mitel Castlegate Business Park

Portskewett

Caldicot

NP26 5YR

UK

Declare that for the hereinafter mentioned product the presumption of

conformity with the applicable essential requirements of

DIRECTIVE 1999/5/EC OF THE EUROPEAN

PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.

Mitel IP Phones: 5212/5224

Any unauthorized modification of the product voids this Declaration.

For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact
the Regulatory Approvals Manager at the above address.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

v

Getting

Started

Personalizing

Your E n dpont

Answering and

Placing Calls

Call

Features

Messages

Hunt

Groups

Trouble-

shooitng

Index

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Model 5212 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Model 5224 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Display Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Endpoint Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Personalizing Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing Designation Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Assigning Features to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Outside Line Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

vii

Getting

Started

Personalizing

Your Endpoint

Answering and

Placing Calls

Call

Features

Messages

Hunt

Groups

Trouble-

shooting

Index

Programming DSS/BLF Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Resetting the Endpoint to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Answering and Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering Waiting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Automatic Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Requesting a Callback (Queuing the Endpoint). . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Placing External Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Storing Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Deleting Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Assigning Speed-Dial Entries to Programmable Buttons. . . . . . . . . . . . . . . . . . . 27

Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Entering a Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

viii

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Getting

Started

Personalizing

Your E n dpont

Answering and

Placing Calls

Call

Features

Messages

Hunt

Groups

Trouble-

shooitng

Index

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transferring Calls to External Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adding a Conference Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Entering a Remote Programming Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Remote Programming to Change the Password . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Remote Programming to Change DND Settings . . . . . . . . . . . . . . . . . . . . . . . . 42

Using Remote Programming to Forward Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Viewing and Replying to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Deleting Waiting Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

ix

Getting

Started

Personalizing

Your Endpoint

Answering and

Placing Calls

Call

Features

Messages

Hunt

Groups

Trouble-

shooting

Index

Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Enabling or Disabling the Paging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logging in to ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logging out of ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Diverting Hunt Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

x

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Getting

Started

Getting Started

Welcome

The instructions in this guide are for using the Mitel Model 5212/5224 Internet Protocol (IP)
endpoint on the Inter-Tel 5000 system. The removable Quick Reference Guide is an
overview of frequently used features.

Your endpoint should be powered on and ready to use. If the display is blank, or if the
display name, extension number, or time or date are incorrect, contact your system
administrator for assistance.

Because a variety of voice mail products work with the Inter-Tel 5000 system, this guide
does not include voice mail instructions. For voice mail instructions, refer to the voice mail
user guide for your system. For example, if you are using Inter-Tel voice mail, refer to the
Inter-Tel Voice Mail User Guide (part number 835.3205). Contact your system administrator
for more information about your voice mail system.

Because many endpoint features can be programmed to perform various

NOTE

tasks, some features may work differently than the descriptions in this guide.
Contact your system administrator for more information.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 1

Getting

Started

About Your Endpoint

1 2 3

4

5

7

6

The Mitel Models 5212 and 5224 are full-feature, dual port endpoints that provide voice
communication over an IP network. Both models have a back-lit liquid crystal display
(LCD), display-assisted feature access, on-hook dialing, and a Ring/Message Indicator.

For one-touch feature access, the Model 5212 has 12 prommable buttons and the Model
5224 has 24 programmable buttons. Both endpoints have 10 fixed feature buttons to
access commonly used features such as Conferencing, Redial, Mute, etc.

Model 5212 Features

The Model 5212 is shown here. See “Feature Descriptions” on page 4 for more information
about the endpoint features.

1 – Handset 5 – Dialpad buttons

2 – LCD 6 – Programmable buttons

3 – Ring/Message Indicator 7 – External speaker

4 – Feature buttons

2

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Getting

Started

Model 5224 Features

1 2 4

5

6

8

7

3

The Model 5224 is shown here. See “Feature Descriptions” on page 4 for more information
about the endpoint features.

1 – Handset 5 – Feature buttons

2 – LCD 6 – Dialpad buttons

3 – Display buttons 7 – Programmable buttons

4 – Ring/Message Indicator 8 – External speaker

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 3

Getting

Started

Feature Descriptions

The following sections describe default configurations. Your endpoint may be programmed
differently. Contact your system administrator for more information. See “Model 5212
Features” on page 2 and “Model 5224 Features” on page 3 for endpoint feature locations.

Handset

The handset provided with this equipment is hearing aid compatible. If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See
“Headset Instructions” on page 7 and “Using Handsfree Mode” on page 31 for more
information.

LCD

The LCD provides a two-line, 20-character viewing area for using features and identifying
callers. When idle, the display shows user information and the time and date.

Display Buttons

The Model 5224 (only) has three Display buttons under the LCD. In some features, the left
and right Display buttons provide back (<<) and forward (>>) navigation. The center
Display button always displays user and system information. See “Viewing Your System
Information” on page 34 for more information.

Ring/Message Indicator

The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature
activity. For more information about messaging features, see “Messages” on page 43. Ring/
Message Indicator signals are described in the following table.

Indicator Signals Description

Rapidly flashing You have an incoming call.

Slowly flashing You have a waiting message or callback message.

On You are on a call or using a feature.

Off Your endpoint is idle.

Speaker

The speaker provides audio for handsfree calls and background music. See “Using
Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to
Background Music” on page 12 for more information about background music.

NOTE

4

The Model 5212 uses half-duplex audio when using the speakerphone (both
parties cannot talk at the same time).

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Getting

Started

Feature Buttons

Feature buttons provide quick access to commonly used features. See the following table
for descriptions.

Button Action

(Up)

(Down)

(Speaker)

• Provides volume control for the ringer, handset, and speaker.

• Scrolls through feature options.

• Activates Handsfree Mode (speakerphone). See “Using

Handsfree Mode” on page 31.

• Activates features.

(Mute) Temporarily turns off your microphone during a call.

(Directory) Activates the contact and feature Directory. See “Using the

Directory” on page 28.

(Special) Activates features while on a call. The (Special) button does not

cancel features. To cancel features, press the Star button (

(Redial) Calls the last external number dialed. You cannot redial internal

numbers.

(Hold)

• Places the current call on hold.

*).

• Left/backspace when entering dialpad characters. See “Using

the Dialpad Buttons to Enter Characters” on page 25.

(Transfer)

• Transfers the current call.

• Right/forward when entering dialpad characters. See “Using the

Dialpad Buttons to Enter Characters” on page 25.

(Message)

• Connects to your voice mailbox and flashes to notify you of

waiting messages.

• Toggles between Alpha Mode and Numeric Mode when entering

dialpad characters.

Dialpad Buttons

Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
characters when using features that require text input.

Programmable Buttons

The Model 5212 has 12 programmable buttons.The Model 5224 has 24 programmable
buttons. The top seven buttons on both models are programmed by the system
administrator and cannot be reprogrammed. However, you can program the remaining
buttons for quick access to features or speed-dial entries. See “Assigning Features to
Programmable Buttons” on page 13 for instructions.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 5

Getting

Started

Endpoint Signals

The Model 5212/5224 has several audio and visual signals to indicate feature activity. The
following are a few helpful tips:

• Lit or blinking buttons indicate call or feature activity.

• All endpoint button lamps illuminate at the same time for a few seconds when the

endpoint is reset or powered on.

• The following actions may cause an error tone:

o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.

To correct an error tone, hang up and try again.

• Many features “time-out” if you wait too long before performing the next step. If this

happens, you must start over.

• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.

• If your endpoint does not have a lamp under the speaker button, the large message

indicator lamp on the top right of the phone indicates that the speakerphone is in use.

6

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Getting

Started

Comfort and Safety Tips

Observe the following comfort and safety tips when using the endpoint:

• Do not cradle the handset: Prolonged use of the handset can lead to neck,

shoulder, or back discomfort, especially if you cradle the handset between your neck
and shoulder. If you frequently use the endpoint, you might find a headset more
comfortable. See “Headset Instructions” on page 7.

• Protect your hearing: Because prolonged exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level. You can adjust the volume levels
of the handset receiver or headset. See “Changing Volume Levels” on page 11.

• Adjust the viewing angle: The built-in stand tilts to give you a better view of the

buttons. See “Adjusting the Viewing Angle” on page 9.

Headset Instructions

When using a headset, press (Speaker) to connect to or disconnect from calls. The
Headset icont ( ) appears when the headset is in use. You cannot use the handset or
speakerphone when the endpoint is in Headset Mode. Disconnecting the headset
automatically enables the handset.

The headset must be hearing aid compatible (HAC).

NOTES

If your headset has a power-saver mode, make sure the system administrator
has enabled the “Headset Connect Tone” feature. If this is not enabled, you
may miss the first few seconds of an incoming call.

To connect and activate the headset:

1. Insert the headset jack into the Headset port ( ) located on the back of the
endpoint.

2. Dial 317

To turn off Headset Mode and activate the handset and speakerphone:

Dial 317

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 7

(Headset on/off). HEADSET MODE ON appears.

Because Headset Mode disables the handset and speakerphone, you

NOTE

must turn off Headset Mode before you can use the handset or
speakerphone.

(Headset on/off). HEADSET MODE OFF appears.

Personalizing

Your E n dpont

Personalizing Your Endpoint

Press tabs on both sides
to release and detach unit.

This chapter describes features you can use to personalize your endpoint.

Adjusting the Viewing Angle

You can tilt the endpoint stand for a better view of the buttons and display.

To adjust the viewing angle:

1. Turn the endpoint so it faces away from you.

2. Hold the base firmly, and then press the tabs on the sides of the stand to release
and detach the base unit.

3. Hinge the hooks on the base unit into the notches on the back of the endpoint, and
then snap into place as follows:

• For a high-angle mount, hinge the two lower hooks into the bottom set of

notches, and then snap the two upper hooks into the middle set of notches.

• For a low-angle mount, hinge the two lower hooks into the middle set of

notches, and then snap the two upper hooks into the top set of notches.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 9

Personalizing

Your Endpoint

Installing Designation Cards

Lens

Fixed Mylar
designation card

Option
module

If you program buttons on your Model 5212/5224 (see page 13), you can install a new
paper designation card with the revised button labels. (Paper designation cards are
provided by your system administrator.) You can usually slide the paper designation card
out and replace it without removing the lens (if necessary, see the following instructions to
remove the lens for either model).

If you have a Model 5224, you can remove the lens and install a fixed Mylar
card, which has labels for the three menu buttons under the display. Contact your system
administrator for the Mylar designation card.

To remove the lens and install the fixed Mylar designation card (Model 5224):

1. Remove the screw that holds the option module on the back of the phone. Keep the
screw in a safe place—you must use it in step 6.

2. Lift the lower edge of the option module until you feel the inner tabs release, and
then gently lift the upper edge of the module. (To avoid damaging the module or the
lens, always lift the lower edge of the module first.)

3. Remove the lens by lifting the upper edge, and then sliding the lower edge down.

4. Place the fixed Mylar designation card on the face of the endpoint.

5. Slide the lens tabs into the underside of the endpoint.

6. Snap the lens tightly into place by applying pressure to both the middle and top of
the lens. Secure the option module using the screw from step 1.

®

designation

10

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Personalizing

Your E n dpont

Changing Volume Levels

You can change the following volume levels:

• Ringer (alerting tone)

• Handset

• Headset

• Background music

• External speaker

Turning the external speaker volume down to the lowest levels may

NOTE

You must be using the feature to change the volume level. For example, if you want to
change handset volume level, you must be using the handset. However, you can adjust the
ringer (alerting tone) volume level when the endpoint is idle.

To change a volume level:

While using the feature, press (Up) to increase the volume or press (Down)
to decrease the volume. The volume level is automatically saved.

prevent you from hearing the feature “warning tones” that notify you
when errors occur (for example, when you enter an incorrect feature
code).

Changing the Ring Tone

You can select one of nine different ring tones.

To change the ring tone:

1. With the handset on-hook, dial 398.

2. Do one of the following to listen to (or turn off) ring tones:

• Press 0 to turn the ringer off.

• Press (Up) or (Down) or 1 to 9 to listen to ring tones.

3. Press (Speaker), #, or lift and replace the handset to select the ring tone.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 11

Personalizing

Your Endpoint

Adjusting the Display Contrast

You can adjust the display Contrast setting.

To adjust the Contrast setting:

1. While the handset is on-hook, dial 303.

2. Do one of the following to adjust the contrast:

• Press (Up) or (Down) to adjust the contrast.

• Press a number on the dialpad (1 = lightest, 10 = darkest) that corresponds to

your desired contrast level.

3. To save the setting, press # or (Speaker).

Changing the Language

Your system administrator can select two of the following languages as the primary and
secondary languages to display text.

1

• American English

• British English

• Spanish

For example, if your system administrator programmed your endpoint with American
English as the primary language, American English is used for display text. You can
change the language by selecting the secondary language. Contact your system
administrator for more information.

To change the language:

Dial 301 to select either the primary or secondary language. The display shows text
in the selected language.

Listening to Background Music

If your system is equipped with a music source, you can listen to background music or
system audio (for example, organizational conference calls) through the external speaker.

To turn on or turn off background music:

313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.

Dial

1. This feature may or may not be enabled for your system.

12

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Personalizing

Your E n dpont

Assigning Features to Programmable Buttons

For quick access, you can assign feature codes, extensions, or speed-dial numbers to your
programmable buttons. You can then activate features or make calls with the press of ba
button. See ”Default Access Codes” below and “Default Feature Codes” on page 14 for
code lists.

Before assigning a speed-dial number to a programmable button, the number
must be stored with either a Station or System speed-dial code. See “Using

NOTES

To assign a feature, extension number, or speed-dial code to a button:

1. With the handset on-hook, dial 397.

2. Press the button that you want to program. UNDEFINED KEY appears. If the button

3. Enter the feature code, extension number, or speed-dial code (0 to 9) to be

4. Record the button assignments on the designation card. See “Installing Designation

Default Access Codes

Speed Dial” on page 24.
You cannot reprogram the default button assignments. See “Programmable

Buttons” on page 5.

is not programmable, NON-PROGRAMMABLE KEY appears.

assigned to the button.

Cards” on page 10.

The following are default system access codes. If your system uses different codes, record
the codes in the “New Code” column for reference.

Outside Line Access Codes

Code Type Code New Code

Emergency Call 911 (999/112 Europe)
Outgoing Call (Default) 8
Select Line Group 1 to 208 92001 to 92208
Automatic Route Selection 92000

Extension Numbers

Code Type Code New Code

Attendant 0
Endpoint Extensions 1000 to 1999
Hunt Groups 2000 to 2299

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 13

Personalizing

Your Endpoint

Default Feature Codes

The following table lists default feature codes. If your system administrator changes any of
the default codes, you can record the new codes in the “New Code” column for reference.

Most of the following feature codes work when your endpoint is idle. However,
if you are on an active call or if the endpoint is off-hook, you may need to

NOTES

Account Code – Follow Calls 29 391
Account Code – Optional 29 390
ACD Agent – Log In 49 326
ACD Agent – Log In/Out 49 328
ACD Agent – Log Out 49 327
ACD Agent – Wrap-up Terminate 50 329
Agent Help – Reject 51 376
Agent Help – Request 51 375
Answer Ringing Call 19 351
Automatic IC Access – On/Off 19 361
Automatic Trunk Access – On/Off 19 360
Automatic Trunk Answer 20 350
Background Music – On/Off 12 313
Barge-in 52 386
Call Forward – All Calls 36 355
Call Forward – If Busy 36 357
Call Forward – If No Answer 36 356
Call Forward – No Answer/Busy 36 358
Call Logging 39 333
Change Language 12 301
Conference 36 5
Default Station 18 394
Directory 28 307
Display Time And Date 34 300

press (Special) before you enter the feature code to activate the feature.
If you make a mistake when entering a feature code, you can press

(Hold) to move the cursor to the left and delete the characters entered, or you
can press

* to cancel the feature.

Feature Page Code New Code

14

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Personalizing

Your E n dpont

Feature Page Code New Code

Do-Not-Disturb 46 370
Do-Not-Disturb – Cancel 46 371
Do-Not-Disturb – On/Off 46 372
Do-Not-Disturb – Override 46 373
Group Listen 38 312
Handsfree – On/Off 31 319
Headset – Off 7 316
Headset – On 7 315
Headset – On/Off 7 317
Hold – Individual 32 336
Hold – System 32 335
Hookflash (Recall in Europe) 32 330
Hunt Group – Remove 51 322
Hunt Group – Remove/Replace 51 324
Hunt Group – Replace 51 323
LCD Contrast Control 12 303
Message – Cancel Left Message 45 366
Message – Delete Message 45 368
Message – Leave Station Message 43 367
Message – View Messages 44 365
Microphone Mute – On/Off 31 314
Page 48 7
Page Receive – On/Off 48 325
Program Buttons 13 397
Program Station Password 41 392
Programmable Buttons – Return to Default 16 395
Queue (Callback) Request 22 6
Record-A-Call 38 385
Redial 23 380
Redirect Call 20 331
Reminder Message 46 305
Reminder Message – Cancel 46 306
Remote Programming 41 359
Reverse Transfer (Call Pick-Up) 34

4

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 15

Personalizing

Your Endpoint

Feature Page Code New Code

Ring Intercom Always – On/Off 31 377
Ring Tone Selection 11 398
Station Monitor 52 321
Station Speed Dial 24 382
Station Speed Dial – Programming 24 383
Steal Call 52 387
System Forward – Off 36 353
System Forward – On 36 352
System Forward – On/Off 36 354
System Speed Dial 25 381
Switch Keymap 18 399
Transfer To Hold 33 346
Transfer To Ring 33 345
View Programmable Button Assignments 16 396

Viewing Button Assignments

You can view programmable button (key) feature assignments.

To view button assignments:

1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears.

2. Press any of the feature buttons to display the assignment.

3. Press # or (Speaker) to exit.

Resetting Programmable Buttons

You can reset all buttons (keys) that you have programmed to the default assignments.
Resetting the programmable buttons does not reset button assignments programmed by
the system administrator.

To reset the feature buttons to the default values:

With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears.

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Your E n dpont

Programming DSS/BLF Buttons

You can use programmable buttons as Direct Station Selection/Busy Lamp Field
(DSS/BLF) buttons. DSS/BLF buttons must be enabled by your system administrator.

After you program a DSS/BLF button, you can:

• Press the button to place a call to the assigned extension.

• Press the button and then hang up to transfer a call to the assigned extension. If the

call is transferred to voice mail you hear repeating double tones.

• Visually monitor the call activity of the assigned extension.

The following table describes the lamp signals and the indicated call activity:

Lamp Signals Description

Continuously Lit The extension is busy or off-hook.
Slowly flashing The extension is in Do-Not-Disturb (DND).
Quickly flashing The extension has a call ringing in.
Continuously flashing The extension is causing a “Station Off-Hook” system alarm.

To assign a DSS/BLF button:

1. With the handset on-hook, dial 397.

2. Press the programmable button, and then enter the extension number to be
assigned to the button.

Resetting the Endpoint to the Default Settings

Resetting the endpoint to the default settings does the following:

• Returns all volume settings to the default levels. See “Changing Volume Levels” on

page 11.

• Cancels Background Music. See “Listening to Background Music” on page 12.

• Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the

Endpoint)” on page 22.

• Restores Handsfree Mode. “Using Handsfree Mode” on page 31.

• Cancels Manual Call Forwarding. See “Manual Call Forwarding” on page 35.

• Cancels System Forwarding. See “System Forwarding” on page 36.

• Restores Page settings. See “Paging Other System Users” on page 48.

• Cancels Do-Not-Disturb (DND). See “Using Do-Not-Disturb (DND)” on page 46.

• Resets hunt group calls. See “Hunt Groups” on page 49.

To return your endpoint to the default settings:

Dial 394. STATION DEFAULTED appears.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 17

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Your Endpoint

Switching Keymaps

Keymaps are the default button assignments on your endpoint. Your system may have
programmed an alternate keymap, allowing you to switch between keymap assignments.
Contact your system administrator for more information.

To switch between keymaps when your endpoint is idle:

With the handset on-hook, dial 399. The display shows either ALTERNATE (or)
STANDARD KEYMAP IS ACTIVE.

To switch between keymaps during a call:

(Special), and then dial 399.

Press

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Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Answering and

Placing Calls

Answering and Placing Calls

The following instructions describe how to answer and place internal and external calls and
how to use related features.

NOTE

By default, internal (intercom) calls are assigned to the IC button, and external
calls are assigned to the Call buttons.

Answering Calls

Your endpoint may be preset to automatically answer incoming internal calls in Handsfree
Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 31. After
disabling Handsfree Mode, you can use your handset or headset to answer incoming calls.

To answer a call:

Lift the handset, or press (Speaker) to answer a call while using a headset or to
answer a call in Handsfree Mode. See “Using Handsfree Mode” on page 31.

If you are currently on a call, press the flashing IC or Call button to answer a waiting
call. See “Answering Waiting Calls“ below.

Answering Waiting Calls

If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or
Call button flashes, and the display shows the Caller ID information (if available).

To answer a waiting call:

Press the flashing IC or Call button. This places the first call on hold and connects
you to the waiting call. You can also place the first call on hold before you answer the
waiting call. See “Placing Calls On Hold” on page 32.

Using Automatic Line Access

Automatic Line Access connects you to incoming internal or external calls when you pick
up the handset or press (Speaker). When Automatic Line Access is turned off, you
must press the flashing IC or Call button to answer incoming calls.

To use Automatic Line Access for incoming IC calls:

With the handset on-hook, dial 361 to turn on (or off). AUTO IC ACCESS ON (or
OFF) appears.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 19

To use Automatic Line Access for incoming external (trunk) calls:

With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or
OFF) appears.

Answering and

Placing Calls

Redirecting Calls

You can redirect incoming calls to another extension or external number.

To redirect calls:

1. While a call is ringing, dial 331.

2. Enter the extension number, or press the Outgoing button or enter the Outgoing
Call access code (8), and then enter the external number. The call is forwarded to
the number entered.

Using Automatic Trunk Answer

You can use Automatic Trunk Answer to answer incoming external calls for other internal
parties who are members of an “Answer Access” list. Your system administrator creates
Answer Access lists. Contact your system administrator for Answer Access list extensions.

Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the one answered).

To use Automatic Trunk Answer:

1. While an incoming external call is ringing at another Answer Access list extension,
lift the handset or press (Speaker).

2. Dial 350 or press the flashing Tru nk <number> button.

1

20

1. This feature may or may not be enabled for your system.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

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Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

WARNING

Contact your system administrator and your local Inter-Tel provider for important
information about dialing emergency services before using your endpoint.

When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to
press the Outgoing button or enter the Outgoing Call access code (8 is the default code).
The system automatically places emergency calls immediately after you dial the number,
even if you do not select an outside line.

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned
to the Intercom (IC) button on your endpoint. Contact your system administrator for a list of
extension numbers.

To place an internal call:

With or without the handset lifted, dial the extension number. If you enter incorrect
digits, you can press (Hold) to move the cursor backward, deleting the last
digits entered.

If you are using Handsfree Mode, speak after you hear a double tone.

If there is no answer or if the extension is busy, you can do the following:

• Request a callback (queue). See “Requesting a Callback (Queuing the Endpoint)” on

page 22.

• Camp-on to the busy extension. See “Using Camp-on” on page 22.

• Leave a message. See “Leaving Messages at Other Extensions” on page 43.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 21

Answering and

Placing Calls

Requesting a Callback (Queuing the Endpoint)

When you request a callback (queue the endpoint), the system calls you when the
extension is available and places a call to the endpoint.

To request a callback:

If there is no answer or if the extension is busy, press (Special) followed by 6, and
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.

To cancel the callback request:

Press 6. QUEUE REQUEST CANCELED appears.

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You
cannot use Camp-on if the called extension is in DND, or if the call is forwarded to voice
mail. See “Using Do-Not-Disturb (DND)” on page 46.

To use Camp-o n:

Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.

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Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

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Placing External Calls

The following sections describe features used when placing external calls.

To place an external call:

1. Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access
code (the default code is 8).

2. Dial the number.

If you cannot place an external call because all outgoing lines are busy,
you can request a callback, which prompts the system to contact you
when a line becomes available. See “Requesting a Callback (Queuing

NOTES

Depending on system configuration, you may also be able to use one of the following
methods to select an outgoing line:

• Enter the Select Line Group (SLG) feature code. The default codes are 92001 to

92208.

• Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.

Contact your system administrator for more information about using SLG or ARS access
codes.

the Endpoint)” on page 22.
If you are prompted for an account code (indicated by a single beep),

you must enter an account code before you can place your call. See
“Using Account Codes” on page 29.

Redialing a Number

You can quickly redial the last external number dialed. You cannot redial extension
numbers.

To use Redial:

With or without the handset lifted, press (Redial). The system automatically
selects a line and dials the number.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 23

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Placing Calls

Using Speed Dial

You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are
either stored in the system (System Speed Dial), or in your endpoint (Station Speed Dial).

Using System Speed Dial

Your system administrator assigns Speed-Dial location numbers, which are available to
anyone in the system. Contact your system administrator for more information.

To view or dial System Speed-Dial numbers:

1. Dial 381. REVIEW SYS SPEED # <code range> appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (000 to 999 or 0000 to 4999).

3. Press # to dial the number.

Using Station Speed Dial

You can use Station Speed Dial to store phone numbers for your personal use. Other
system users do not have access to your Station Speed-Dial numbers.

Storing Station Speed-Dial Numbers

24

You can store up to 10 Station Speed-Dial numbers.

To store a Station Speed-Dial number:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL
appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9).

Press # to select the location.

3. Enter the name of the speed-dial contact (up to 10 characters). For dialpad
character descriptions, see “Using the Dialpad Buttons to Enter Characters” on

page 25.

4. Press # to save the name.

5. Enter the extension number or external number. If you are storing an external
number, enter the Outgoing Call access code (default code is 8) before you enter
the number. Do not use hyphens or colons in stored speed-dial numbers.

6. Press # to save the location. STN SPD BIN # <number> UPDATED appears.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

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Using the Dialpad Buttons to Enter Characters

You can use the dialpad buttons to enter text or numbers for features such as
Do-Not-Disturb (see page 46) and Station Speed Dial (see page 24).

The following are guidelines when entering dialpad characters:

• Press (Message) to switch from Alpha Mode to Numeric Mode. The

(Message) button stays lit in Alpha Mode and is off in Numeric Mode.

• Press (Hold) to move the cursor to the left and delete characters.

• Press (Transfer) to move the cursor to the right.

• In Numeric Mode, press # for a hyphen (-).

• In Numeric Mode, press * for a colon (:).

• Press #, (Speaker), or lift and replace the handset to save entries.

To use the dialpad to enter characters:

Press the dialpad buttons as shown in the following table.

Button

0 @ : . , 0

1- & ( ) 1

2A B C ‘ 2

3D E F ! 3

4 G H I * 4

5 J K L # 5

6 M N O ñ 6

7 P Q R S 7

8T U V ? 8

9W X Y Z 9

For example, to enter May 31, you could use the following sequence:

1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.”

2. Press 2 once to enter an “A.”

3. Press 9 three times to enter a “Y.”

4. Press (Message) to switch to Numeric Mode.

5. Press 3.

6. Press 1.

7. Press (Speaker), #, or lift the handset to save the entry.

Characters Represented

(in Alpha Mode)

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 25

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Placing Calls

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

Do one of the following:

• Dial 382, and then enter the Station Speed-Dial location number (0 to 9). The

system dials the number.

• Press (Up) or (Down) to scroll through the speed-dial locations, and

then press # to select the location and dial the number.

You can also use a Station Speed-Dial button assigned to the

NOTE

number you are dialing. See “Assigning Speed-Dial Entries to
Programmable Buttons” on page 27.

Deleting Speed-Dial Entries

To delete a Station Speed-Dial entry:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL
appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9).

3. Press # to select the location.

4. Press (Hold) repeatedly until the name is erased, and then press # to
continue.

5. Press (Hold) repeatedly until the number is erased, and then press #. STN
SPD BIN # <number> UPDATED appears.

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Assigning Speed-Dial Entries to Programmable Buttons

You can assign Station or System Speed-Dial numbers to your programmable buttons.

NOTE

To program a System/Station Speed-Dial button:

1. With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM

2. Press the feature button that you want to program as a speed-dial button.

3. Dial 382 (Station Speed Dial) or 381 (System Speed Dial).

4. Do one of the following:

Before assigning the speed-dial number to a programmable button, make sure
the number has either a Station or System Speed-Dial code assigned to it.

appears.

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or

0000 to 4999 for System Speed Dial).

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 27

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Placing Calls

Using the Directory

You can use the Directory to find internal or external contacts or find and activate system
features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text
on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the
following three subdirectories:

• Intercom: Find and dial internal numbers.

• Outside: Find and dial external numbers listed in the company directory.

• Feature: Find and activate system features.

When searching the directory, dialpad buttons can represent several characters, as shown
in the following table. As you enter characters, the entries that best match the characters
entered appear. The system connects the character sequence to possible directory
matches. For example, to find the name “Jones,” dial 56637.

Button Characters Represented

00

11

2 2 A B C a b c Ç â ä à å ç Ä Å á

3 3 D E F d e f é ê ë è É

4 4 G H I g h i ï î ì í

5 5 J K L j k l

28

6 6 M N O m n o ô ö ò Ö ó ñ Ñ

7 7 Q P R S q p r s

8 8 T U V t u v ü û ù Ü ú

9 9 W X Y Z w x y z ÿ

(Up) Scroll to next entry

(Down) Scroll to previous entry

*

# Activate selection

(Hold) Move the cursor to the left, deleting existing characters

See page 29 for detailed instructions on using the directory.

Cancel search

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

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Placing Calls

To search for a directory name or feature:

1. Press (Directory), and then press one of the following:

• 1 for the IC directory.

• 2 for the Outside directory.

• 3 for the Feature directory.

2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 28
for dialpad button character descriptions.

3. Press (Up) or (Down)to scroll through the entries.

The IC directory may display two similar entries, one without an asterisk

NOTE

4. Press # while the display shows the entry to dial a number or activate a feature
code.

and one with an asterisk. The entry without an asterisk is the primary
extension—the entry with an asterisk is a secondary extension.

Using Account Codes

Account codes record information for telephone record reports. You may be required to
enter account codes when placing calls. Contact your system administrator for more
information about using account codes.

There are three types of account codes:

• Standard account codes: Automatically entered into the telephone record report

whenever you place a call.

• Forced account codes: Entered before you can place an outside call.

• Optional account codes: Entered at any time during a call.

To enter an optional account code:

1. While off-hook, press (Special), and then dial 390.

2. Enter the optional account code, and then press #.

To set an account code for all calls placed from your endpoint:

Dial 391 followed by the account code, and then press #. This code is used for all
calls made from your endpoint until it is disabled.

To disable the code:

Dial 391, and then press #. ACCOUNT CODE CLEARED appears.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 29

Call

Features

Call Features

The following sections describe call-related features.

Using Handsfree Mode

You can use Handsfree Mode to activate the speakerphone.

The Ring Intercom Always feature prevents calls from being answered in
Handsfree Mode (see the following section).

NOTES

To use Handsfree Mode:

Using Ring Intercom Always

If another extension has Handsfree Mode enabled for incoming internal calls (see the
previous section), you can use Ring Intercom Always to override Handsfree Mode on the
extension, requiring the called party to pick up the handset to answer your call.

To override Handsfree Mode for the current call:

1. Before you enter the extension number, press #. RING EXTENSION NUMBER

2. Dial the extension number.

To use Ring Intercom Always to always send non-handsfree calls:

You cannot use Handsfree Mode if you are using a headset, or if you have
more than one endpoint assigned to an extension number.

The Model 5212 uses half-duplex audio when using the speakerphone (both
parties cannot talk at the same time).

With the handset on-hook, dial 319 (on/off). HANDSFREE MODE ON (or OFF)
appears.

appears.

With the handset on-hook, dial 377 on or off. RING IC ALWAYS ON (or OFF)
appears.

Using Mute

You can use Mute to temporarily turn off your microphone, preventing the other party on the
call from hearing you.

To mute or unmute the microphone:

While on a call, press (Mute on or off). MICROPHONE MUTE ON (or OFF)
appears. When the microphone is muted, the Mute button lamp is lit.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 31

Call

Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.

• Individual Hold: Places an internal or external call on hold at your endpoint.

• System Hold: Places an external call on hold in the system. You can then pick up the

call from any endpoint that indicates a flashing Call button for the call, including the
endpoint that placed it on hold.

To place a call on Individual Hold:

1. Press (Hold). ENTER EXTENSION NUMBER appears.

2. Hang up or place another call.

To place an outside call on System Hold:

1. Press (Special), and then dial

2. Hang up or place another call.

To return to a call that is on hold:

Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release)
for feature access.

To enter a hookflash:

While off-hook, press (Special), and then dial 330.

335. ENTER EXTENSION NUMBER appears.

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Features

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 37 for more information.

Transferring Calls to Other Extensions

To transfer a call to another extension:

1. While on the call, press (Transfer), and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing IC or Call button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

If your system administrator has enabled Transfer-on-Connect for
your endpoint, you are automatically connected to calls transferred

NOTE

Transferring Calls to External Numbers

To transfer a call to an external number:

1. While on the call, press (Transfer).

2. Press the Outgoing button or the Outgoing Call access code (the default code is 8)
to select an outside line.

3. Dial the phone number.

4. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing Call button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

to your extension after the transferring party hangs up. If this
option is turned off, you must press a Call button to answer calls
transferred to your extension.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 33

Call

Features

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at
other extensions. For example, if you receive a call while you are away from your desk, you
can pick up the call from another extension.

To use Reverse Transfer:

1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2. Dial the extension or hunt group number where the call is ringing or holding. The
call is transferred to the endpoint you are using and you are connected to the caller.
See “Hunt Groups” on page 49 for more information about using hunt groups.

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and
your extension number) and the date and time.

To display your user information and the date and time:

Press (Special), and then dial 300.

Viewing Caller ID Information

If you are currently connected to an external caller with Caller ID, you can toggle between
the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE
appears.

34

To show the outside party’s name/number:

Press (Special), and then dial 379.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

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Features

Forwarding Calls

You can use Manual Call Forwarding (see the following section) or System Forwarding (see

page 36) to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

Call Forward Feature Description Code

Call Forward All Calls All incoming calls are forwarded. 355

Call Forward if no
Answer

Call Forward If Busy When your endpoint is busy, all

Call Forward If No
Answer/Busy

To use Manual Call Forwarding:

1. Press the Fwd button, or dial the Manual Call Forwarding feature code from the
previous table. ENTER FORWARD DEST appears.

2. Enter the extension number, or press the Outgoing button, and then dial the
telephone number. FWD ALL CALLS TO <number> appears.

To cancel a Manual Call Forwarding request:

Press the Fwd button, and then press # (Speaker), or lift and replace the
handset. ANY CALL FORWARD CANCELED appears.

All incoming calls are forwarded if
not answered. (The timer is set by
the system administrator.)

incoming calls are forwarded without
ringing.

All incoming calls are forwarded if
your endpoint is busy, or if you do
not answer.

356

357

358

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 35

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Features

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your endpoint. You cannot program the System Forward destination. You can only
turn it on or off. Contact your system administrator for more information.

To turn on or turn off System Forwarding:

Dial 354 (on/off). SYSTEM FORWARD ON (or OFF) appears.

Placing Conference Calls

You can place a conference call with up to three internal or external parties (for a total of
four parties, including yourself).

To place a conference call:

1. While on the first call, press the Conf button to place the call on hold. CALL NEXT
PARTY TO CNF appears.

2. Place a call to the next conference party (for external calls, press the Outgoing
button or the Outgoing Call access code [the default code is 8], and then dial the
number).

3. After the party answers, announce the conference, and then press the Conf button
to place the call on hold. If necessary, repeat this step to add the remaining
conference party.

4. Press the Conf button again to start the conference. CNF IN PROGRESS appears.

Adding a Conference Party

You can add a conference party during the conference.

To add a conference party:

1. Press the Conf button. This leaves the conference parties connected.

2. Place a call to the party to be added to the conference, and then announce the
conference. Press the Conf button (twice) to add the party and rejoin the
conference.

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Features

Transferring a Conference

You can transfer an existing conference to another extension.

To transfer a conference:

1. During the conference, press (Transfer), and then dial the extension number.

2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from
<name> appears on the called party’s display. The party must then press the
flashing Conf button to connect to the conference.

Dropping Out of a Conference

You can drop out of a conference and return to the conference later.

To drop out of a conference:

Press the Conf button or (Hold), and then hang up. ENTER EXTENSION
NUMBER appears. This removes you from the conference but leaves the other
parties connected.

To return to the conference:

Press the flashing Call button. CONFERENCE WAS HOLDING appears, and you
are reconnected to the conference.

Ending a Conference and Placing all Parties on Hold

You can end a conference and place all conference parties on Individual Hold, allowing you
to toggle between the held parties and speak to one party at a time.

To end a conference and place all parties on Individual Hold:

Press the Conf button, and then press (Hold). CONFERENCE PARTIES ON
HOLD appears.

To toggle between the held callers:

Press (Hold) twice for internal parties or the applicable Call button for external
parties.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 37

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Features

Using Record-A-Call

.

NOTE

You can use Record-A-Call to record an ongoing call as a mailbox message.1 You can then
retrieve the message from your voice mailbox. The Record-A-Call feature stays active after
the other party hangs up, so you can add to the recorded call with your own message.

To use Record-A-Call:

1. While on a call, press (Special), and then dial 385. REQUESTING

2. Enter the voice mailbox number where you want the recording to be saved.

This feature is not supported for peer-to-peer (P2P) calls. Contact your system
administrator for more information.

RECORD-A-CALL appears.

RECORD-A-CALL IN PROGRESS appears, and both you and the calling party hear
a confirmation tone (if enabled).

NOTE

To stop Record-A-Call:

Do one of the following:

Your system administrator can assign the Record-a-Call voice mailbox
destination. If so, you do not need to enter the voice mailbox number.

• Press (Special), and then dial 385.

• Hang up.

Using Group Listen

You can use Group Listen to activate the speaker while you use the handset or headset to
continue speaking. This allows other people to hear the other party on the call while the
other party can only hear you (through the handset microphone). You cannot use Group
Listen in Handsfree Mode.

To use Group Listen:

While on a call, press (Special), and then dial
(or OFF) appears, and you hear a confirmation tone. The other party does not hear
the confirmation tone.

312 (on/off). GROUP LISTEN ON

38

1. This feature may or may not be enabled for your system.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Call

Features

Using Call Logging

Your call logs are records of your most recent missed, received, and dialed calls. A
maximum of 20 entries are stored in each call log.2

You can use Call Logging to:

• View recent call activity.

• View caller ID information.

• Return or redial calls.

To use Call Logging:

1. Dial 333.

2. Select one of the following options:

• Press 1 (MISS).

• Press 2 (RCV).

• Press 3 (DL).

• Press 4 (CLR).

3. Press (Up) or (Down) to scroll through the entries.
The display shows the party’s name and the extension or outside number (if

available) and the date and time.
If no Caller ID information is available, UNKNOWN CALLER appears.

To return a call or redial a number listed in a call log:

Press # while the display shows the number.

To delete individual call log entries:

Press 0 to delete the displayed entry.

2. This feature may or may not be enabled for your system.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 39

Call

Features

Using Secondary Extension Buttons

Secondary Extension buttons must be programmed by your system administrator. You can
use programmable buttons as “secondary extensions.” Secondary Extensions are assigned
to other extensions in the system (primary extensions) Because Secondary Extension
buttons are programmed by the system administrator, you cannot change the buttons (for
example, assign features to the buttons).

When programmed, you can use Secondary Extension buttons to:

• Place an internal call to the primary extension.

• View the call activity at the primary extension.

• Transfer calls to the primary extension.

• Answer a call that is ringing or holding on any Call button at the primary extension.

The system administrator must set up the Call buttons for internal calls or you
cannot use Secondary Extensions at the primary extension.

You can use Secondary Extension buttons to notify you when a given number

NOTES

of calls are waiting at the primary extension.
If a Secondary Extension button is flashing (the primary extension has an

incoming call), you can press # before you press the flashing Secondary
Extension button to call the primary extension and not answer the incoming
call.

40

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Call

Features

Remote Programming

You can use Remote Programming to access the DND and Call Forwarding features from
another system endpoint or an external phone.

A Direct Inward System Access (DISA) number is required to use Remote

NOTE

Programming from an external phone. Contact your system administrator for
more information.

3

Entering a Remote Programming Password

Before using Remote Programming, you should enter a new password.

To enter a Remote Programming password:

1. Dial 392. ENTER PASSWORD appears.

2. Enter your current password (the default password is your extension number),
followed by #. CHANGE PASSWORD TO appears.

3. Enter the new password followed by

4. Enter the new password again followed by #. DATABASE UPDATED appears.

To change the station password from another phone, see “Using Remote Programming to
Change the Password” on page 41.

#. VERIFY PASSWORD appears.

Using Remote Programming to Change the Password

You can use Remote Programming to change the station (endpoint) password.

To use Remote Programming to change the station password:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary,

enter your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial 392.

6. Enter the new password followed by

7. Enter the new password again followed by #.

#.

3. This feature may or may not be enabled for your system.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 41

Call

Features

Using Remote Programming to Change DND Settings

See “Using Do-Not-Disturb (DND)” on page 46 for more information about using DND.

To use Remote Programming to turn on DND:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary,

enter your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial 370.

6. Enter the DND message number (01 to 20), and then enter the second-line
message text (if applicable).

To use Remote Programming to turn off DND:

Follow steps 1 through 4 above, and then dial 371.

Using Remote Programming to Forward Calls

See “Manual Call Forwarding” on page 35 for more information about Manual Call
Forwarding.

To use Remote Programming to turn on Manual Call Forwarding:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary,

enter your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial one of the following Call Forwarding feature codes:

• 355 (All)

• 356 (No answer)

• 357 (Busy)

• 358 (No Answer/Busy)

6. Enter either an extension number or (8) followed by a telephone number.

42

To turn off Call Forwarding:

Dial 355, and then hang up.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Messages

Messages

This section describes the following system messaging features:

• Station messages: Station messages are alerts sent to your endpoint by other

internal parties, notifying you to contact the party who left the message. Station
messages are silent—your endpoint does not ring when you receive a new station
message. However, the (Message) button and Message/Ring Indicator flash to
notify you of the new message. You can then either delete the message or reply to the
message, which automatically places a call to the party who left the message.

• Do-Not-Disturb (DND) messages: Messages that other internal parties see when

your endpoint is in DND. See “Using Do-Not-Disturb (DND)” on page 46.

• Reminder Messages: Messages that you can use to notify yourself of upcoming

appointments, meetings, and so on. See “Using Reminder Messages” on page 47.

• Pages: Announcements sent over endpoint speakers or external speakers. See

“Paging Other System Users” on page 48.

• Voice messages: System voice mail messages.

NOTE

Because a variety of voice mail products work with the Inter-Tel 5000
system, this guide does not include voice mail instructions. For voice mail
instructions, refer to the voice mail user guide for your system. For
example, if you are using Inter-Tel voice mail, refer to the Inter-Tel Voice
Mail User Guide (part number 835.3205). Contact your system
administrator for more information about your voice mail system.

Leaving Messages at Other Extensions

You can leave station or voice messages for other internal parties.

To leave a station or voice message for a busy IC extension:

1. Press (Message). HANG UP OR WAIT FOR MSG CENTER appears.

2. Do one of the following:

• Hang up to leave a station message. MESSAGE LEFT FOR <name> appears.

• Stay on the line to connect to the message center (voice mail).

To leave a station message without placing an internal call:

1. Dial 367 (Leave Station Message). LEAVE MESSAGE ON EXTENSION appears.

2. Enter the extension number. MESSAGE LEFT FOR <name> appears.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 43

Messages

Viewing and Replying to Messages

When you have waiting messages, the (Message) button and Message/Ring Indicator
flash and the display shows the number of waiting messages.

NOTE

The display shows new messages as follows:

If your handset or speakerphone is off-hook when you view a station message,
you automatically call the party who left the message.

• Station messages sent by other internal parties are indicated by the party’s

programmed user name.

• Voice messages are indicated by your mailbox number.

To view messages:

With the handset on-hook, press (Message). Messages are displayed as first in/
first out. If there is more than one message, you can repeatedly press
(Message) to scroll through the messages.

To reply to a station message:

Lift the handset or press (Speaker), and then view the station message. You
automatically place a call to the party who left the message.

To listen to a voice message:

Lift the handset or press (Speaker). After you hear dial tone, press the
(Message) button to connect to the voice mail system.

44

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Messages

Canceling Messages Left at Other Extensions

You can cancel messages left at other extensions.

To cancel a message left at another extension:

1. Dial 366. CANCEL MESSAGE ON EXT # appears.

2. Enter the extension number where you left the message. MESSAGE CANCELED
FOR <name> appears.

Deleting Waiting Station Messages

You can delete waiting station messages.

NOTE To delete waiting voice messages, you must connect to your voice mailbox.

To delete waiting station messages:

1. Press (Message). MSG <message information> appears.

2. Press

* to delete the displayed message.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 45

Messages

Using Do-Not-Disturb (DND)

You can use DND to stop calls and pages to your extension. When activated, internal
calling parties see your selected DND message. DND does not block queue callbacks,
recalls, and incoming external calls. The following table shows the 20 default DND
messages. If your system administrator changes your DND messages, you can record the
new messages in the “New Message” column for reference.

Code Default Message New Message Code Default Message New Message

01 Do-Not-Disturb 11 Out of Town ‘Til
02 Leave a Message 12 Out of Office
03 In Meeting Until 13 Out Until
04 In Meeting 14 With a Client
05 On Vacation/

Holiday ’Til

06 On Vacation/

Holiday
07 Call Me At 17 In Conference
08 At the Doctor 18 Away from Desk
09 On a Trip 19 Gone Home
10 On Break 20 Out to Lunch

15 With a Guest

16 Unavailable

You can enter a second line of text (up to 20 characters) for DND messages. For example,
if you select IN MEETING UNTIL, you can enter “3:30” on the second line. When other
internal parties try to call you, their displays show “IN MEETING UNTIL 3:30.”

To turn on DND:

1. Press the DND button. SELECT DND MSG # (01-20) appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the messages.

• Enter the two-digit number for the DND message from the preceding table.

3. Press # to select the message.

4. If applicable, enter the additional text for the DND description. See “Using the
Dialpad Buttons to Enter Characters” on page 25 for dialpad character descriptions.

5. Press (Speaker) or lift and replace the handset.

To turn off DND:

Press the DND button. DO-NOT-DISTURB OFF appears.

46

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Messages

Using Reminder Messages

You can use Reminder Messages to alert you at a selected time, up to 24 hours in
advance. At the selected time, the Reminder Message signals you with eight short tones
and your display shows the message, even if you are on a call.

The following table shows the 20 default Reminder Messages. If your system administrator
changes your Reminder Messages, you can record the new messages in the “New
Message” column for reference.

Code

To set a Reminder Message:

Default Message New Message

01 Meeting 11 Call Engineering
02 Staff Meeting 12 Call Marketing
03 Sales Meeting 13 Call Accounting
04 Cancel Meeting 14 Cancel DND
05 Appointment 15 Cancel Call Fwd
06 Place Call 16 Take Medication
07 Call Client 17 Make Reservation
08 Call Customer 18 Review Schedule
09 Call Home 19 Lunch
10 Call Corporate 20 Reminder

1. With the handset on-hook, dial 305. SELECT REMINDER MESSAGE # (01-20)
appears.

2. Do one of the following:

Code

Default Message New Message

• Enter the two-digit number for the message from the table above.

• Press (Up) or (Down) to scroll through the messages.

3. Press # to select the message.

4. Enter the time you wish to receive the message in hours and minutes (for example,
0900 or 900 for 9:00). Then press #. The display shows the Reminder Message
state.

If your system is set for 24-hour format, you must enter the applicable time
(1400 = 2:00 P.M.).

If your system is set for 12-hour display format, press 1 for A.M. or 2 for P.M.

To cancel all Reminder Message requests:

With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears.

To clear a received Reminder Message:

With the handset on-hook, press

*.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 47

Paging Other System Users

You can place page announcements through endpoint speakers or external speakers (if
applicable). Your system may use page zones to prevent announcements from transmitting
through every endpoint in the system. Each page zone contains a different combination of
extensions and external paging equipment.

Contact your system administrator for page zone information. You can use the following
table to save the page zone information for future reference.

Page Zone Name Number Description

Placing a Page Announcement

To place a page announcement:

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. Wait for the tone, make your announcement, and then hang up.

Enabling or Disabling the Paging Feature

You can enable or disable the Page feature for your extension. If your extension is
assigned to more than one page zone, the Page on/off feature code enables or disables
your extension for all pages zone (you cannot select individual zones).

To enable or disable paging for your endpoint:

Dial 325 (on/off). PAGE RECEIVE ON (or OFF) appears.

Hunt

Groups

Hunt Groups

Hunt groups are groups of internal parties (agents) who share a common (hunt group)
extension number. Calls can either be placed to the hunt group (using the hunt group
extension number) or to a specific agent (using the agent’s extension number). Hunt
groups are programmed by the system administrator.

Hunt groups types are either “UCD” or “ACD.”

• UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt

group to receive calls.

• ACD Hunt Groups: Automatic Call Distribution (ACD) agents log in to the ACD hunt

group to receive calls. Calls are distributed by either Agent IDs or extensions:
o Agent IDs: Each agent is assigned an Agent ID number for logging in to the hunt

group (see the next section). Hunt group calls are distributed to logged-in agents
according to their Agent ID number instead of their extension number. Agents can
log in to any ACD hunt group endpoint.

o Extensions: Hunt group members do not use Agent IDs, and calls are distributed

to endpoints where the agents are logged in.

Logging in to ACD Hunt Groups

You must log in to an ACD hunt group to receive hunt group calls. To stop calls, you either
log out of the ACD hunt group or divert calls. See “Diverting Hunt Group Calls” on page 51.

Only one agent can be logged in to an endpoint.

NOTES

If the ACD Agent ID Automatic Connect option is enabled for your hunt group
and you are using a headset, you are automatically connected to waiting calls
when you log in. The first call you receive after you log in rings until you answer
it; however, you are automatically connected to subsequent calls.

To log in to or out of all ACD hunt groups in which you are a member:

Dial 328 (log in/log out) followed by your Agent ID, if necessary. AGENT LOGGED
INTO (or) OUT OF ALL ACDS appears.

To log in to one or more ACD hunt groups:

1. Dial 326. The display shows AGENT LOGIN ACD HG #.

2. Do one of the following:

• Enter the ACD hunt group number.

• Press # to log in to all of your ACD hunt groups.

The display shows AGENT LOGIN AGENT ID.

3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The
display shows the log in status for one or all hunt groups.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 49

Hunt

Groups

Logging out of ACD Hunt Groups

You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.

To log out of one or more ACD hunt group:

1. Do one of the following:

• Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT

LOGGED OUT OF ALL ACDS.

• Dial 327 to log out of one hunt group at a time.

If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF HUNT GROUP <number>.

If you were logged in to more than one hunt group, the display shows AGENT
LOGOUT HG #. Enter the extension number of the ACD hunt group.

Stopping the ACD Hunt Group Wrap-up Timer

Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up
time is 15 seconds. Your system administrator can change the wrap-up timer settings.

Until this timer expires, you will not receive another hunt group call; however, you can stop
the wrap-up timer to allow calls to your extension.

To stop the wrap-up timer:

With the handset on-hook, dial 329. The display shows ACD WRAP-UP
TERMINATED.

50

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Hunt

Groups

Other Hunt Group Features

The following features can be used by ACD or UCD hunt groups.

Requesting Agent Help

You can use Agent Help to request help from a designated “Agent Help Extension” (usually
your supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can join the call or reject the request.

NOTE

To use Agent Help:

1. While you are on a hunt group call, press (Special), and then dial

Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.

If you hear repeating tones, one of the following has occurred:

• The feature is not available at your endpoint.

• You already have four parties in your call.

• Not enough system circuits are currently available.

• The Agent Help Extension is in DND.

If you hear repeating tones, one of the following has occurred:

• The feature is not available at your endpoint.

NOTE

• You already have four parties in your call.

• Not enough system circuits are currently available.

• The Agent Help Extension is in DND.

2. If not preprogrammed, dial the Agent Help extension number.

If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.

375.

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.

To divert hunt group calls:

Dial 324 (Divert/Accept toggle). The display shows the feature state (DIVERT [or]
ACCEPT HUNT GROUP CALLS).

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 51

Hunt

Groups

Hunt Group Supervisor Features

The following features can be used by hunt group supervisors only.

Accepting or Rejecting Agent Help Calls

Supervisors can accept or reject Agent Help calls.

To accept an Agent Help request:

Answer as usual. Your microphone is automatically muted.

To reject an Agent Help request:

Dial 376. AGENT HELP REJECTED appears.

Monitoring Calls

You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates,
transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in
the following sections. You can also record the call. See “Using Record-A-Call” on page 38
for more information about recording calls.

To use Station Monitor:

Dial 321, and then enter the extension number. MONITORING EXT <number>
appears. Monitored hunt group members may hear an “activation tone” when the
feature is activated.

Using Barge-in

While monitoring a hunt group call, you can use Barge-in to join the call.

To barge-in to a hunt-group call:

Dial 386. BARGE-IN PROGRESS appears.

Stealing Hunt Group Calls

While monitoring a hunt group call, you can “steal” the call from the hunt group member,
which disconnects the call from the agent and transfers the call to your extension.

To steal a hunt group call:

Dial 387. CALL STOLEN FROM EXT <number> appears.

52

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Trouble-

shooitng

Troubleshooting

The following sections can help you solve problems that you may be experiencing with your
endpoint. Troubleshooting topics include:

• Contact Information: Information about system administrator contacts.

• Troubleshooting Tips: Possible problems and methods to solve them.

• Error Messages: Error messages and descriptions.

Contact Information

Your system administrator can help you with items such as changing your settings or
modifying endpoint features. System administrator duties include:

• Adding new user accounts.

• Setting the date and time.

• Programming System Speed-Dial numbers.

• Making database changes, such as changing user names and extension numbers.

Contact your system administrator with questions that are not covered in this user guide If
you need further assistance, you can find provider information on the Mitel Web site at

www.mitel.com

. All sales, service, and support are coordinated at the local level.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 53

Trouble-

shooting

Troubleshooting Tips

The following table includes troubleshooting tips for endpoint and system features.

You can often correct problems that you may be experiencing by resetting the

NOTE

endpoint to the default settings. See “Resetting the Endpoint to the Default
Settings” on page 17.

Problem Possible Solution

The endpoint is not working
properly.

I cannot use one or more of the
features described in this guide.

I cannot program System Speed­Dial numbers.

I cannot change the time and date
on the endpoint display.

I am experiencing audio problems
on my endpoint such as echo,
distorted sound, or choppiness.

The name on the display is
incorrect.

I cannot use the local telephone
company star codes (for example,
*82, *69) when I press the
Outgoing button or use the
Outgoing Call access code (8)
when calling an external number.

I cannot use the Agent Help or
Record-a-Call features.

I cannot program a Station Speed­Dial number to the button I want.

Contact your system administrator.

The feature may not be enabled. Contact your
system administrator for more information.

Your system administrator programs System Speed
Dial numbers.

Your system administrator programs the time and
date. Contact your system administrator if you notice
that the date and time are incorrect.

Contact your system administrator if you are having
audio problems.

Your system administrator assigns display names.

Rather than pressing the Outgoing button or 8 to
access an outside line, you must dial a Select Line
Group number before you can use the star codes.
For example, if your system is using the default
Select Line Group numbers, dial 92001 to access
that line. After you have dial tone, you can dial the
star code and the number.

If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P
call. Contact your system administrator for more
information.

Before assigning the speed-dial number to a
programmable button, you must store the number
with either a Station or System Speed-Dial code.

54

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Trouble-

shooitng

Error Messages

The following error messages may appear when using your endpoint.

Message Reason

CANNOT ACCESS FEATURE The feature is enabled but other feature-related

CANNOT ACCESS RESERVED
FEATURE

INVALID FEATURE CODE The feature code entered does not exist. Retry using

INVALID EXTENSION NUMBER The extension number entered does not exist. Retry

NO UPDATE PERFORMED The feature was not completed or one or more

conditions were not met. Make sure that all feature­related conditions are met and retry.

Your system does not support the feature. Contact
your system administrator for more information.

the correct feature code (see page 14).

using a valid extension number.

feature conditions were not met.

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 55

Index

Index

A

Account codes, using 29
Agent Help

accepting or rejecting 52

requesting 51
Agent, ACD hunt group 49
Answering calls 19
Audio problems 54
Automatic

Access, using 19

Trunk Answer, using 20

B

Background music, background 12
Barge-in, using 52
Buttons

DSS/BLF 17

feature 5

C

Call Forward

Manual 35

System 36

using 35
Call logs, using 39
Callback, requesting 22
Caller ID information, displaying 34
Calls

answering 19

camping-on to endpoint 22

conference, placing 36

emergency, placing 21

endpoint, queuing for 22

external, placing 23

forwarding 35

logs, using 39

muting the microphone 31

picking up (reverse transferring) 34
placing internal (IC) 21
recording 38
redirecting incoming 20
transferring 33

waiting 19
Camp-on, using 22
Canceling features 5
Changing

keymaps 18

the language 12

volume levels 11
Characters, entering dialpad 25
Codes

account 29

default system access 13

feature, default 14

Outgoing Call access 21, 23
Comfort and safety tips
Conference calls

adding a party to 36

dropping out of 37

ending 37

placing 36

transferring 37
Contacts, information 53
Contrast, changing 12

7

D

Default

programmable buttons, resetting to 16

settings, returning the endpoint to 17

system access codes 13
Dialpad

buttons 5

characters, entering 25
Direct Station Selection/Busy Lamp Field (DSS/BLF)

17

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 57

Index

Display

contrast, changing 12

name, changing 54
Diverting hunt group calls 51
Do-Not-Disturb, using 46

E

Emergency calls, placing 21
Endpoint

blank display 1

changing volume levels 11

comfort and safety 7

default settings, returning to 17

Display buttons 4

error tones 6

features

dialpad buttons 5
feature buttons 5
LCD 4
programmable buttons 13
Ring/Message Indicator 4
speaker 4

Model

5212 2

5224 3
ring tone, selecting 11
signals 6
viewing angle, changing 9

Error

messages 55
tones, endpoint 6

Extension numbers 13
External calls, placing 23

F

Feature

buttons 5
canceling 5
codes, using 14

G

Group Listen, using 38

58 Mitel

H

Handset

off-hook 6
off-hook, on-hook 6
on-hook 6

Handsfree Mode

overriding 31

using 31
Headset, using 7
Hold

Individual 32

System 32
Hookflash, entering 32
Hunt groups

accepting or rejecting Agent Help 52

Agent Help, requesting 51

agent IDs 49

Automatic Call Distribution (ACD) 49

Barge-in, using 52

calls

diverting 51
monitoring 52

stealing 52
logging out of 50
types 49
Uniform Call Distribution (UCD) 49
wrap-up timer 50

I

Individual Hold, using 32
Internal calls, placing 21

K

Keymaps, changing 18

L

Language, changing 12
LCD

contrast, changing 12
description 4
display buttons 4

Logs, call 39

®

Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Index

M

Members, hunt group 49

Messages

canceling 45
deleting 45
Do-Not-Disturb 46
error 55
leaving 43
pages 48
Reminder 47
replying to 44
viewing 44
voice, listening to 44

Microphone, muting 31

Model

5212 2
5224 3

Music, background 12

Mute, using 31

N

Numbers, redialing external 23

O

Off-hook 6

On-hook 6

Outgoing Call access code 21, 23

P

Paging

enabling or disabling 48
using 48

Password, Remote Programming

changing 41
entering 41

Placing calls

conference 36
external 23
internal 21

Programmable buttons

assigning 13
resetting to default values 16
viewing button assignments 16

Q

Queuing for an endpoint 22

R

Record-A-Call, using 38
Redialing external numbers 23
Redirecting incoming calls 20
Reminder Messages, using 47
Remote Programming

password

changing 41

entering 41
using 41

Reverse Transfer (Call Pickup), using 34
Ring Intercom Always, using 31
Ring Message Indicator 4

S

Selecting a ring tone 11
Settings, returning to default 17
Signals, endpoint 6
Software and firmware upgrades iii
Speaker, external 4
Speakerphone

description 4
Group Listen, using 38
handsfree calls 31

Speed dial

Station, using 24
System, using 24
using 24

Star codes, telephone company 54
Station messages

canceling 45
deleting 45
leaving 43
replying to 44
viewing 44

Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 59

Index

Station Monitor, using 52

Station Speed Dial

numbers

deleting 26

dialing 26

storing 24

using 24

Stealing calls 52

System

forwarding 36

Hold 32

information, displaying 34

time and date, setting 54

T

Time and date, system 54

Tips

comfort and safety 7
troubleshooting 54

Transferring calls 33
Troubleshooting tips 54

U

Upgrades, software and firmware iii

V

Voice mail user guides 1, 43
Voice messages

deleting 45
leaving 43
listening to 44

Volume levels 11

W

Waiting calls, answering 19
Wrap-up timer, stopping 50

60 Mitel

®

Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems

Part No. 550.8122
Issue 1, May 2008

A661/9233A