Mitel 5212 User Manual
MITEL
Inter-Tel® 5000
Model 5212/5224 IP Endpoint
User Guide
Model 5212/5224 Quick Reference Guide
This guide provides basic instructions for frequently used system features. Refer
to the user guide for more information about these and other features.
Button Descriptions
Button Action
(Up)
(Down)
(Speaker)
• Provides volume control for endpoint features.
• Scrolls through feature options.
• Activates Handsfree Mode (speakerphone).
• Activates features.
(Mute) Temporarily turns off your microphone during a call.
(Directory) Activates the contact and feature Directory.
(Special) Activates features while on a call. The (Special)
button does not cancel features. To cancel features,
press the Star button (
(Redial) Calls the last external number dialed. You cannot redial
internal numbers.
(Hold)
• Places the current call on hold.
*).
• Left/backspace when entering dialpad characters.
(Transfer)
• Transfers the current call.
• Right/forward when entering dialpad characters.
(Message)
• Connects to your voice mailbox and flashes to notify
you of waiting messages.
• Toggles between Alpha Mode and Numeric Mode
when entering dialpad characters.
Assigning Features to Programmable Buttons
1. With the handset on-hook, dial 397.
2. Press the button that you want to program. UNDEFINED KEY appears. If
the button is not programmable, NON-PROGRAMMABLE KEY appears.
3. Enter the feature code, extension number, or speed-dial code (0 to 9) to
be assigned to the button.
Resetting Programmable Buttons
With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED
appears.
© Inter-Tel (Delaware), Incorporated May 2008
Part no. 835.3217-1
1
NOTE
By default, internal (intercom) calls are assigned to the IC button,
and external calls are assigned to the Call buttons.
Answering Calls
Lift the handset, or press (Speaker) to answer a call while using a
headset or to answer a call in Handsfree Mode.
Answering Waiting Calls
Press the flashing IC or Call button. This places the first call on hold and
connects you to the waiting call.
Redirecting Calls
1. While a call is ringing, dial 331.
2. Enter the extension number, or press the Outgoing button or enter the
Outgoing Call access code (8), and then enter the external number. The
system sends the call to the specified number.
Placing Emergency Calls
WARNING
Contact your system administrator and your local Inter-Tel provider for important
information about dialing emergency services before using your endpoint.
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not
have to press the Outgoing button or enter the Outgoing Call access code (8 is
the default code). The system automatically places emergency calls immediately
after you dial the number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the extension number. If you enter
incorrect digits, you can press (Hold) to move the cursor backward,
deleting the last digits entered.
Placing External Calls
1. Press the Outgoing button, an unlit Call button, or enter the Outgoing
Call access code (8).
2. Dial the number.
Redialing an External Number
With or without the handset lifted, press (Redial).
2
Dialing Station Speed-Dial Numbers
Do one of the following:
• Dial 382, and then enter the Station Speed-Dial location number (0
to 9). The system dials the number.
• Press (Up) or (Down) to scroll through the speed-dial
locations, and then press # to select the location and dial the
number.
Storing Station Speed-Dial Numbers
1. With the handset on-hook, dial 383.
2. Enter the speed-dial location (0 to 9).
3. Enter the name of the speed-dial contact (up to 10 characters).
4. Press #to save the name.
5. Enter the extension number or external number. If you are storing an
external number, enter the Outgoing Call access code (8) before you
enter the number.
6. Press #to save the location.
Using the Dialpad to Enter Characters
• Press (Message) to switch from Alpha Mode to Numeric Mode.
• Press (Hold) to move the cursor to the left and delete characters.
• Press (Transfer) to move the cursor to the right.
• In Numeric Mode, press # for a hyphen (-) and press * for a colon (:).
• Press #, (Speaker), or lift and replace the handset to save entries.
Button
0 @ : . , 0
1 - & ( ) 1
2 A B C ‘ 2
3D E F ! 3
4G H I * 4
5 J K L # 5
6 M N O ñ 6
7P Q R S 7
8T U V ? 8
9 W X Y Z 9
Characters Represented
(in Alpha Mode)
3
Using Handsfree Mode
With the handset on-hook, dial 319 (on/off). HANDSFREE MODE ON (or
OFF) appears.
Using Mute
While on a call, press (Mute on/off). MICROPHONE MUTE ON (or
OFF) appears. The Mute button lamp is lit when the microphone is muted.
Transferring Calls
1. While on the call, press (Transfer), and then enter the extension
number, or press Outgoing, and then enter the external phone number.
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the
extension is unavailable, press the flashing IC or Call button to
return to the caller.
• Hang up to transfer the call and disconnect the call from your
endpoint.
Using Manual Call Forwarding
1. Press the Fwd button, or dial one of the following Manual Call Forwarding
feature codes:
• 355 (All)
• 356 (No answer)
• 357 (Busy)
• 358 (No Answer/Busy)
2. Do one of the following:
• Enter the extension number.
• Press the Outgoing button, and then dial the telephone number.
Canceling Manual Call Forwarding
1. Do one of the following:
• Press the Fwd button.
2. Press #, (Speaker), or lift the handset to save the setting.
4
Using Call Logging
1. Dial 333.
2. Select one of the following options:
• Press 1 (MISS) for missed calls.
• Press 2 (RCV) for received calls.
• Press 3 (DL) for dialed calls.
• Press 4 (CLR) to clear all entries.
3. Press (Up) or (Down) to scroll through the entries.
Viewing Messages
With the handset on-hook, press (Message). If there is more than one
message, you can repeatedly press (Message) to scroll through the
messages.
If your handset is off-hook when you view a station message,
NOTE
you automatically place a call to the party who left the
message.
Using Do-Not-Disturb (DND)
1. Press the DND button.
2. Do one of the following:
• Press (Up) or (Down) to scroll through the messages.
• Enter the two-digit number for the DND message.
3. Press # to select the message.
4. If applicable, enter the additional text for the DND description.
5. Press (Speaker) or lift and replace the handset to save the setting.
Placing Conference Calls
1. While on the first call, press the Conf button to place the call on hold.
CALL NEXT PARTY TO CNF appears.
2. Place a call to the next conference party (for external calls, press the
Outgoing button or the Outgoing Call access code [8], and then dial the
number).
3. After the party answers, announce the conference, and then press the
Conf button to place the call on hold. Repeat this step as necessary to
add the remaining conference party.
4. Press the Conf button again. CNF IN PROGRESS appears.
5
Default Feature Codes
The following table lists the default feature codes.
Feature Code Feature Code
Account Code – Follow Calls 391 Hunt Group – Remove 322
Account Code – Optional 390 Hunt Group – Remove/Replace 324
ACD Agent – Log In 326 Hunt Group – Replace 323
ACD Agent – Log In/Out 328 LCD Contrast Control 303
ACD Agent – Log Out 327 Message – Cancel Message 366
ACD Agent – Wrap-up 329 Message – Delete Message 368
Agent Help – Reject 376 Message – Leave Message 367
Agent Help – Request 375 Message – View Messages 365
Answer Ringing Call 351 Microphone Mute – On/Off 314
Automatic IC Access – On/Off 361 Page 7
Auto Trunk Access – On/Off 360 Page Receive – On/Off 325
Automatic Trunk Answer 350 Program Buttons 397
Background Music – On/Off 313 Program Station Password 392
Barge-in 386 Programmable Buttons – Default 395
Call Forward – All Calls 355 Queue (Callback) Request 6
Call Forward – If Busy 357 Record-A-Call 385
Call Forward – If No Answer 356 Redial 380
Call Forward – No Answer/Busy 358 Redirect Call 331
Call Logging 333 Reminder Message 305
Change Language 301 Reminder Message – Cancel 306
Conference 5 Remote Programming 359
Default Station 394 Reverse Transfer (Call Pick-Up) 4
Directory 307 Ring Intercom Always – On/Off 377
Display Time And Date 300 Ring Tone Selection 398
Do-Not-Disturb 370 Station Monitor 321
Do-Not-Disturb – Cancel 371 Station Speed Dial 382
Do-Not-Disturb – On/Off 372 Station Sp. Dial – Programming 383
Do-Not-Disturb – Override 373 Steal Call 387
Group Listen 312 System Forward – Off 353
Handsfree – On/Off 319 System Forward – On 352
Headset – Off 316 System Forward – On/Off 354
Headset – On 315 System Speed Dial 381
Headset – On/Off 317 Switch Keymap 399
Hold – Individual 336 Transfer To Hold 346
Hold – System 335 Transfer To Ring 345
Hookflash (Recall in Europe) 330 View Prog. Button Assignments 396
6
Notice
Enter provider information above.
This user guide is released by Inter-Tel (Delaware), Incorporated and provides information
necessary to use the Mitel Model 5212/5224 Internet Protocol (IP) endpoints on an Inter-Tel 5000
system. The guide contents, which reflect current Inter-Tel standards, are subject to revision or
change without notice.
Some features or applications mentioned may require a future release and are not available in this
release. Future product features are subject to availability and cost. Some features may require
additional hardware and/or specific software.
The contents of this guide may include technical or other inaccuracies. Inter-Tel reserves the right
to make revisions or changes without prior notice. Software packages released after the
publication of this guide will be documented in addenda to the guide or succeeding issues of the
guide.
For sales, service, or technical support, contact your local authorized
Inter-Tel provider:
If you have any questions or comments regarding this guide or other technical documentation,
contact the Technical Publications Department (USA) at:
tech_pubs@inter-tel.com
Mitel® is a registered trademark of Mitel Networks Corporation.
®
Inter-Tel
All other trademarks mentioned in this document are the property of their respective owners, including Mitel
Networks Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 2008 Inter-Tel (Delaware), Incorporated
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to
reuse any copyrighted component of this work in other works must be obtained from Inter-Tel (Delaware),
Incorporated.
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
is a registered trademark of Inter-Tel (Delaware), Incorporated.
i
Important Safety Instructions
and Precautions
Remember the following safety guidelines when using the endpoint.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers or when making test calls to
emergency numbers:
• Stay on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury and/or damage to the equipment or
property.
Warning indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided,
will result in death or serious injury.
The exclamation point within an equilateral triangle indicates that
important operating and maintenance (servicing) instructions are included
in the literature accompanying the product.
ii
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Maintenance and Repair
There are no user serviceable parts inside the phones. For repairs, return the phone to an
authorized Inter-Tel dealer.
NOTE
Changes or modifications not expressly approved by Inter-Tel may void the user’s
right to operate the equipment.
Power Requirements
CAUTION
To avoid damaging the endpoint, make sure the endpoint is connected to the proper power supply
before powering on. Contact your system administrator for more information.
The endpoint requires either one of the following power supplies:
• Mitel 48-volt DC Ethernet power adaptor 100–240 volt AC 50–60Hz (ES)—part number
50005301
• An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit
If your endpoint uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet
power adaptor. If necessary, contact your system administrator for assistance before connecting
your endpoint to the centralized power source.
Make sure the endpoint is plugged into an uninterruptible power supply (UPS). If your endpoint is
plugged into the UPS and the power fails, it should stay powered on for about 10 minutes. If the
endpoint is not plugged into a UPS and the power fails, the current call is dropped and you will not
be able to use the endpoint until the power is restored.
Software Updates
CAUTION
To avoid damaging the endpoint, Do not use your endpoint or disconnect it from the power supply
while it is updating software.
The Model 5212/5224 may require occasional software updates when new versions are available.
The endpoint is configured to download the updates automatically. Contact your system
administrator for more information.
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
iii
Endpoint Usage
This equipment is not for connection to the telephone network or public coin phone service. It is
only for use when connected to Inter-Tel systems.
WARNING
When using your phone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
• Avoid using an endpoint (other than a cordless type) during an electrical storm. There may
be a remote risk of electric shock from lightning.
• Do not use the endpoint to report a gas leak in the vicinity of a leak.
• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection
of this endpoint to an off premise application, an out of plant application, any other exposed
plant application, or to any equipment other than the intended application may result in a
safety hazard, and/or defective operation, and/or equipment damage. “Exposed plant”
means where any portion of the circuit is subject to accidental contact with electric lighting or
power conductors operating at a voltage exceeding 300 volts between conductors or is
subject to lightning strikes.
• The socket outlet, if used, shall be located near the equipment and shall be easily located by
the user.
• Use only Inter-Tel approved power adaptors. See “Power Requirements” on page iii.
• The endpoint is not certified for use with any other handset. Use of any other handset with
the endpoint may have the potential to cause hearing loss in the event of a lightning strike
on the outside plant wiring.
iv
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Notice to Canadian Customers
The Class B digital apparatus complies with Canadian ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice to European Customers
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Declare that for the hereinafter mentioned product the presumption of
conformity with the applicable essential requirements of
DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Mitel IP Phones: 5212/5224
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact
the Regulatory Approvals Manager at the above address.
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
v
Getting
Started
Personalizing
Your E n dpont
Answering and
Placing Calls
Call
Features
Messages
Hunt
Groups
Trouble-
shooitng
Index
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Model 5212 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Model 5224 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Display Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Endpoint Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Personalizing Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing Designation Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Assigning Features to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Outside Line Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
vii
Getting
Started
Personalizing
Your Endpoint
Answering and
Placing Calls
Call
Features
Messages
Hunt
Groups
Trouble-
shooting
Index
Programming DSS/BLF Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Resetting the Endpoint to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering and Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering Waiting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Automatic Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Requesting a Callback (Queuing the Endpoint). . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Placing External Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Storing Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Deleting Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Assigning Speed-Dial Entries to Programmable Buttons. . . . . . . . . . . . . . . . . . . 27
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Entering a Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
viii
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Getting
Started
Personalizing
Your E n dpont
Answering and
Placing Calls
Call
Features
Messages
Hunt
Groups
Trouble-
shooitng
Index
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transferring Calls to External Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adding a Conference Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Entering a Remote Programming Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Remote Programming to Change the Password . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Remote Programming to Change DND Settings . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Remote Programming to Forward Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing and Replying to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Deleting Waiting Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
ix
Getting
Started
Personalizing
Your Endpoint
Answering and
Placing Calls
Call
Features
Messages
Hunt
Groups
Trouble-
shooting
Index
Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Enabling or Disabling the Paging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logging in to ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logging out of ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Diverting Hunt Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
x
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Getting
Started
Getting Started
Welcome
The instructions in this guide are for using the Mitel Model 5212/5224 Internet Protocol (IP)
endpoint on the Inter-Tel 5000 system. The removable Quick Reference Guide is an
overview of frequently used features.
Your endpoint should be powered on and ready to use. If the display is blank, or if the
display name, extension number, or time or date are incorrect, contact your system
administrator for assistance.
Because a variety of voice mail products work with the Inter-Tel 5000 system, this guide
does not include voice mail instructions. For voice mail instructions, refer to the voice mail
user guide for your system. For example, if you are using Inter-Tel voice mail, refer to the
Inter-Tel Voice Mail User Guide (part number 835.3205). Contact your system administrator
for more information about your voice mail system.
Because many endpoint features can be programmed to perform various
NOTE
tasks, some features may work differently than the descriptions in this guide.
Contact your system administrator for more information.
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 1
Getting
Started
About Your Endpoint
1 2 3
4
5
7
6
The Mitel Models 5212 and 5224 are full-feature, dual port endpoints that provide voice
communication over an IP network. Both models have a back-lit liquid crystal display
(LCD), display-assisted feature access, on-hook dialing, and a Ring/Message Indicator.
For one-touch feature access, the Model 5212 has 12 prommable buttons and the Model
5224 has 24 programmable buttons. Both endpoints have 10 fixed feature buttons to
access commonly used features such as Conferencing, Redial, Mute, etc.
Model 5212 Features
The Model 5212 is shown here. See “Feature Descriptions” on page 4 for more information
about the endpoint features.
1 – Handset 5 – Dialpad buttons
2 – LCD 6 – Programmable buttons
3 – Ring/Message Indicator 7 – External speaker
4 – Feature buttons
2
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Getting
Started
Model 5224 Features
1 2 4
5
6
8
7
3
The Model 5224 is shown here. See “Feature Descriptions” on page 4 for more information
about the endpoint features.
1 – Handset 5 – Feature buttons
2 – LCD 6 – Dialpad buttons
3 – Display buttons 7 – Programmable buttons
4 – Ring/Message Indicator 8 – External speaker
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 3
Getting
Started
Feature Descriptions
The following sections describe default configurations. Your endpoint may be programmed
differently. Contact your system administrator for more information. See “Model 5212
Features” on page 2 and “Model 5224 Features” on page 3 for endpoint feature locations.
Handset
The handset provided with this equipment is hearing aid compatible. If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See
“Headset Instructions” on page 7 and “Using Handsfree Mode” on page 31 for more
information.
LCD
The LCD provides a two-line, 20-character viewing area for using features and identifying
callers. When idle, the display shows user information and the time and date.
Display Buttons
The Model 5224 (only) has three Display buttons under the LCD. In some features, the left
and right Display buttons provide back (<<) and forward (>>) navigation. The center
Display button always displays user and system information. See “Viewing Your System
Information” on page 34 for more information.
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature
activity. For more information about messaging features, see “Messages” on page 43. Ring/
Message Indicator signals are described in the following table.
Indicator Signals Description
Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your endpoint is idle.
Speaker
The speaker provides audio for handsfree calls and background music. See “Using
Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to
Background Music” on page 12 for more information about background music.
NOTE
4
The Model 5212 uses half-duplex audio when using the speakerphone (both
parties cannot talk at the same time).
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
Getting
Started
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table
for descriptions.
Button Action
(Up)
(Down)
(Speaker)
• Provides volume control for the ringer, handset, and speaker.
• Scrolls through feature options.
• Activates Handsfree Mode (speakerphone). See “Using
Handsfree Mode” on page 31.
• Activates features.
(Mute) Temporarily turns off your microphone during a call.
(Directory) Activates the contact and feature Directory. See “Using the
Directory” on page 28.
(Special) Activates features while on a call. The (Special) button does not
cancel features. To cancel features, press the Star button (
(Redial) Calls the last external number dialed. You cannot redial internal
numbers.
(Hold)
• Places the current call on hold.
*).
• Left/backspace when entering dialpad characters. See “Using
the Dialpad Buttons to Enter Characters” on page 25.
(Transfer)
• Transfers the current call.
• Right/forward when entering dialpad characters. See “Using the
Dialpad Buttons to Enter Characters” on page 25.
(Message)
• Connects to your voice mailbox and flashes to notify you of
waiting messages.
• Toggles between Alpha Mode and Numeric Mode when entering
dialpad characters.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
characters when using features that require text input.
Programmable Buttons
The Model 5212 has 12 programmable buttons.The Model 5224 has 24 programmable
buttons. The top seven buttons on both models are programmed by the system
administrator and cannot be reprogrammed. However, you can program the remaining
buttons for quick access to features or speed-dial entries. See “Assigning Features to
Programmable Buttons” on page 13 for instructions.
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems 5
Getting
Started
Endpoint Signals
The Model 5212/5224 has several audio and visual signals to indicate feature activity. The
following are a few helpful tips:
• Lit or blinking buttons indicate call or feature activity.
• All endpoint button lamps illuminate at the same time for a few seconds when the
endpoint is reset or powered on.
• The following actions may cause an error tone:
o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.
To correct an error tone, hang up and try again.
• Many features “time-out” if you wait too long before performing the next step. If this
happens, you must start over.
• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.
• If your endpoint does not have a lamp under the speaker button, the large message
indicator lamp on the top right of the phone indicates that the speakerphone is in use.
6
Mitel® Model 5212/5224 IP Endpoint User Guide for Inter-Tel® 5000 Systems
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