Mitel 5000, 5330, 5340, 5320, 5070 User Manual

MITEL

Model 5330/5340

Endpoint User Guide

Model 5330/5340 Endpoint Quick Reference Guide

This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

Feature Buttons

Most of the following feature codes work when your
endpoint is idle. However, if you are on an active call or
if the endpoint is off-hook, you may need to press

(Special) to activate the feature before you enter the

feature code.
If you make a mistake when entering numbers or

characters, you can press (Hold) to move the
cursor to the left and delete the characters entered, or
you can press

Button Action

(Up)
(Down)

(Speaker)

(Mute) Mutes the microphone during a

(Applications) Activates the Application menu

(Special)

(Redial) Calls the last external number

(Hold) Places the current call on hold.

(Message) Connects to voice mailbox and

* to cancel the feature.

Provides volume control.
Scrolls through feature options.

Activates Handsfree Mode.
Activates features.

call.

to view system information and
adjust Contrast and Brightness
settings.

Activates features while on a
call.

The (Special) button does
not cancel features. To cancel
features, press the Star button
(*).

dialed. Y ou cannot redial
internal numbers.

Left/Backspace when entering
dialpad characters.

(Transfer) Transfers the current call.

Right/Forward when entering
dialpad characters.

notifies when you have
messages.

Toggles between Alpha Mode
and Numeric Mode.

Commonly Used Feature Codes

Contact your system administrator for more information
about system features.

Feature Code

ACD Agent – Log In/Out 328
Automatic IC Call Access – On/Off 361
Automatic Trunk Call Access – On/Off 360
Background Music – On/Off 313
Call Forward – All Calls 355
Call Logging 333
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb – On/Off 372
Handsfree – On/Off 319
Headset – On/Off 317
Hold – Individual 336
Hold – System 335
Hunt Group – Remove/Replace 324
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Message – View Messages Menu 365
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Program Buttons 397
Program Station Password 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381
View Button Assignments 396

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008

Answering Calls

Lift the handset, or press (Speaker) to
answer a call while using a headset or to answer
a call in Handsfree Mode.

Placing Emergency Calls

Dial the emergency number (911 U.S. or
999/112 Europe) . The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor
backward, deleting the last digits entered. If you
are using Handsfree Mode, listen for the double
tone, and then begin to speak.

Placing External Calls

Press the Outgoing button, an unlit Call button,
or enter the Outgoing Call access code (8 is the
default code), and then dial the number.

Redialing External Numbers

With or without the handset lifted, press the
(Redial). The system automatically select s
a line and dials the number.

Placing Conference Calls

1. While on the first call, press the Conf button to
place the call on hold. CALL NEXT PARTY TO
CNF appears.

2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.

3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.

4. Press the Conf button again to start the
conference. CNF IN PROGRESS appears.

Viewing and Responding to Messages

1. With the handset on-hook, press (Message)
or the VIEW MESSAGE menu button (Model
5340 only). Messages are displayed as first in/
first out. If there is more than one message, you
can repeatedly press (Message) to scroll
through the messages.

2. When the desired message is displayed, press #,
or lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you
press [Message], you automatically place a
call to the party or message center who left the
message.)

T ransferring Calls to Other Extensions

1. While on the call, press (Transfer), and
then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and

then hang up. If the extension is
unavailable, press the flashing IC or Call
button to return to the caller.

• Hang up to transfer the call and disconnect

the call from your endpoint.

Forwarding Calls

1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.

2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then dial
the telephone number.

Using Do-Not-Disturb

1. Press the DND button, and then do one of the
following:

• Press (Up) or (Down) to scroll

through the messages.

• Enter the two-digit number for the DND

message.

2. If applicable, enter the additional text for the
DND description.

3. Press (Speaker), or lift and replace the
handset.

Placing a Page Announcement

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. After the tone, make your announcement, and
then hang up.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008

Notice

Enter provider information above.

This guide is released by Mitel Networks Corporation and provides information necessary to use the
Model 5330/5340 endpoints. The guide contents, which reflect current Mitel standards, are subject to revision or
change without notice.

Some features or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or applications may
require additional hardware, software, or system administrator assistance.

For sales, service, or technical support, contact your local authorized provider:

If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel
Partner Locator” link at the top of the Mitel home page

(www.mitel.com) to find a location near you.

If you have any questions or comments regarding this user guide or other technical documentation, contact the
Technical Publications Department (USA) at:

[e-mail]

®

is a registered trademark of Mitel Networks Corporation.

Mitel

®

Inter-Tel
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks

Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 2008 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or

promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel.

is a registered trademark of Inter-Tel (Delaware), Incorporated.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page i

Important Safety Instructions and Precautions

Remember the following safety guidelines when using the endpoint.

Programming Emergency Numbers

Make sure to do the following when programming emergency numbers and/or making test calls to emergency
numbers:

• Remain on the line and briefly explain to the dispatcher the reason for the call.

• Perform tests during off-peak hours such as early morning or late evenings.

Safety Notices

The following notices may appear on the product or in the technical documentation.

Notice Description

Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.

Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.

Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.

The exclamation point within an equilateral triangle indicates that important operating and

maintenance (servicing) instructions are included in the literature accompanying the
product.

Maintenance and Repair

There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel
provider.

NOTE

Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.

Page ii Mitel

®

Model 5330/5340 User Guide – Issue 2, October 2008

Power Requirements

CAUTION

Endpoint Damage Hazard. To avoid damaging the endpoint, make sure the endpoint is connected to the proper

power supply before powering on. Contact your system administrator for more information.

The endpoint requires any one of the following power supplies:

• Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301

• An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit

If your endpoint uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor. If
necessary, contact your system administrator for assistance before connecting your endpoint to the centralized power
source.

Make sure the endpoint is plugged into an uninterruptible power supply (UPS). If your endpoint is plugged into the
UPS and the power fails, it should remain powered on for about 10 minutes. If the endpoint is not plugged into a UPS
and the power fails, the current call is dropped and you will not be able to use the endpoint until the power is restored.

Software Updates

CAUTION

Endpoint Damage Hazard. Do not use your endpoint or disconnect it from the power supply while it is updating

software.

The endpoint may require occasional software updates when new versions are available. The endpoint is configured
to download the updates automatically. Contact your system administrator for more information.

Product Disposal Instructions

This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page iii

Endpoint Usage

This equipment is not for connection to the telephone network or public coin phone service. It is only for use when
connected to Mitel systems.

WARNING

When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry

tub, in a wet basement, or near a swimming pool.

• Avoid using an endpoint (other than a cordless type) during an electrical storm. There may be a remote

risk of electric shock from lightning.

• Do not use the endpoint to report a gas leak in the vicinity of a leak.

• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this

endpoint to an off premise application, an out of plant application, any other exposed plant application,
or to any equipment other than the intended application may result in a safety hazard, and/or defective
operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject
to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300
volts between conductors or is subject to lightning strikes.

• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.

• Use only Mitel approved power adaptors. See “Power Requirements” on page iii.

• The handset supplied with the endpoint is not certified for use with any other phone. Use of the handset

with any other phone may have the potential to cause hearing loss in the event of a lighting strike on
the outside plant wiring.

Page iv Mitel

®

Model 5330/5340 User Guide – Issue 2, October 2008

Notice to Canadian Customers

The Class B digital apparatus complies with Canadian ICES-003.

Notice to U.S. Customers

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. Ho w ev er,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Notice to European Customers

We, Mitel Networks LTD.

Of, Mitel Castlegate Business Park

Portskewett

Caldicot

NP26 5YR

UK

Declare that for the hereinafter mentioned product the presumption of

conformity with the applicable essential requirements of

DIRECTIVE 1999/5/EC OF THE EUROPEAN

PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.

Mitel Endpoints: 5330/5340

Any unauthorized modification of the product voids this Declaration.

For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page v

Contents

Contents

Getting Started 1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Model 5330 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Model 5340 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Endpoint Feature Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Menu Buttons (Model 5340 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Navigation Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Endpoint Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Personalizing Your Endpoint 9

Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting the Display Contrast and Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Assigning Features to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Outside Line Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Viewing Button Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Programming DSS/BLF Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Resetting the Endpoint to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Switching Keymaps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page vii

Contents

Answering and Placing Calls 17

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Automatic Call Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Placing Emergency Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Requesting a Callback (Queuing the Endpoint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Station Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Deleting Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Assigning Speed-Dial Entries to Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call Features 27

Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Entering a Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring Calls to External Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Viewing Caller ID Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Manual Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Page viii Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Contents

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Transferring a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dropping Out of a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Entering a Remote Programming Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using Remote Programming to Change the Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Remote Programming to Change DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Remote Programming to Forward Ca lls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Messages 37

Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Deleting Waiting Inter-Station Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Do-Not-Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Enabling or Disabling the Paging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Hunt Groups 43

Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Hunt Group Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page ix

Contents

Cordless Devices 47

Cordless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Handset and Headset Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Pairing the Cordless Module and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using a Cordless Device as a Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Alerting Tones and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Low Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cordless Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cordless Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Cordless Handset LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Cordless Headset LEDs: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Troubleshooting 55

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Index 57

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Model 5330/5340 User Guide – Issue 2, October 2008

Getting Started

Welcome

The instructions in this guide are for using the Mitel Model 5330/5340 Internet Protocol (IP)
endpoint on the Mitel 5000 system. The Quick Reference Guide is an overview of frequently
used features.

Your endpoint should be powered on and ready to use. If the display is blank, or if the display
name, extension number, or time or date are incorrect, contact your system administrator for
assistance.

Because a variety of voice mail products work with the Mitel 5000 system, this guide does not
include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for
your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded

Voice Mail Card User Guide, part number 835.3205, or the NuPoint Messenger
Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator for

more information about your voice mail system.

Because many endpoint features can be programmed to perform various tasks,

NOTE

some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.

Getting Started

Messaging User

About Your Endpoint

The Models 5330 and 5440 are full-feature, dual port endpoints that provide voice
communication over an IP network. Both models have a 160 x 320 (pixels) liquid crystal display
(LED), self-labeling feature buttons, on-hook dialing, and a Ring/Message Indicator.

For one-touch feature access, the Model 5330 has 33 programmable buttons and the Model
5340 has 42 programmable buttons.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 1

Getting Started

1

2

3

4

5

6

8

7

Model 5330 Features

The Model 5330 is shown here.1 See “Endpoint Feature Descriptions” on page 3 for more
information about the endpoint features.

1 – Handset 5 – Feature buttons
2 – Programmable buttons 6 – Dialpad buttons
3 – Display 7 – Navigation page buttons
4 – Ring/Message Indicator 8 – External speaker

1. This image is an example of how your endpoint may be programmed.

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Model 5330/5340 User Guide – Issue 2, October 2008

Model 5340 Features

1 2 3

4

5

6

7

8

9

The Model 5340 is shown here.2 See “Endpoint Feature Descriptions” below for more
information about the endpoint features.

Getting Started

Endpoint Feature Descriptions

The following sections describe default configurations. Your endpoint may be programmed
differently. Contact your system administrator for more information. See “Model 5330 Features”
on page 2“ and “Model 5340 Features” above for endpoint feature locations.

Handset

The handset provided with this equipment is hearing aid compatible (HAC). If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See “Headset
Instructions” on page 6 and “Using Handsfree Mode” on page 27 for more information.

Display

The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using
features and identifying callers. When idle, the display shows user information, the system time
and date, and feature button assignments.

1 – Handset 6 – Dialpad buttons
2 – Display 7 – Programmable buttons
3 – Menu buttons 8 – Navigation page buttons
4 – Message Indicator lamp 8 – External speaker
5 – Feature buttons

2. This image is an example of how your endpoint may be programmed.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 3

Getting Started

Ring/Message Indicator

The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity.
For more information about messaging features, see “Messages” on page 37. Ring/Message
Indicator signals are described in the following table.

Indicator Signals Description

Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your endpoint is idle.

Speaker

The speaker provides audio for handsfree calls and background music. See “Using Handsfree
Mode” on page 27 for information about handsfree calls. See “Listening to Background Music”
on page 11 for more information about background music.

Feature Buttons

Feature buttons provide quick access to commonly used features. See the following table for
descriptions.

Button Action

(Up) or (Down Provides volume control for the ringer, handset, and speaker.

Scrolls through feature options.

(Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree

Mode” on page 27.
Activates features.

(Mute) Temporarily turns off your microphone during a call.

(Appliations) Activates the Application menu to view system information and

adjust Contrast and Brightness settings. See “Dial 317 (Headset on/
off). HEADSET MODE OFF appears.” on page 6 and “Adjusting the
Display Contrast and Brightness” on page 10.

(Special) Activates features while on a call. The (Special) button does not

cancel features. To cancel features, press the Star button (

Redial Calls the last external number dialed. You cannot redial internal

numbers.

(Hold) Places the current call on hold.

Left/backspace when entering dialpad characters. See “Using the
Dialpad Buttons to Enter Characters” on page 21.

(Transfer) Transfers the current call.

Right/forward when entering dialpad characters. See “Using the
Dialpad Buttons to Enter Characters” on page 21.

*).

(Message) Connects to your voice mailbox and flashes to notify you of waiting

messages.
Toggles between Alpha Mode and Numeric Mode when entering

dialpad characters.

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Model 5330/5340 User Guide – Issue 2, October 2008

Getting Started

Dialpad Buttons

Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.

Programmable Buttons

The Models 5330 and 5340 have self-labeling, programmable buttons. The Model 5330 has 33
programmable buttons. The Model 5340 has 42 programmable buttons. Each model has seven
buttons that are programmed by the system administrator and cannot be reprogrammed;
however, you can program the remaining buttons for quick access to features or speed-dial
entries. See “Assigning Features to Programmable Buttons” on page 11.

Menu Buttons (Model 5340 only)

The Model 5340 has eight dynamic menu buttons at the top of the Display that change
depending on the feature and menu currently displayed. You can use the menu buttons to view
and select feature options.

Navigation Page Buttons

The Models 5330 and 5340 have three Navigation Page icons located in the bottom right hand
corner of the display to navigate between the endpoint’s three display pages. When a page icon
in the bottom right-hand corner of the Display blinks, it means that there is real-time activity on
the page where the number or feature is located.

If you navigate to the second or third pages, you must use the Navigation Page buttons to
return to the first page. You are not automatically returned to the first page after using features
or when the endpoint is idle. You can also press the (Home) button on the Model 5340
(only) to return to the first page.

Endpoint Signals

The Model 5330/5340 has several audio and visual signals to indicate feature activity. The
following are a few helpful tips:

• Lit or blinking buttons indicate call or feature activity.

• All endpoint button lamps illuminate at the same time for a few seconds when the endpoint

is reset or powered on.

• The following actions may cause an error tone:

o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.

To correct an error tone, hang up and try again.

• Many features “time-out” if you wait too long before performing the next step. If this

happens, you must start over.

• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.

• If your endpoint does not have a lamp under the speaker button, the large message

indicator lamp on the top right of the endpoint indicates that the speakerphone is in use.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 5

Getting Started

Comfort and Safety Tips

Observe the following comfort and safety tips when using the endpoint:

• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or

back discomfort, especially if you cradle the handset between your neck and shoulder. If
you frequently use the endpoint, you might find a headset more comfortable. See
“Headset Instructions” below.

• Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.

See “Adjusting the Viewing Angle” on page 9.

• Protect your hearing: Because prolonged exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 10.

Headset Instructions

When using a headset, press (Speaker) to connect to or disconnect from calls. The
Headset icon appears when the headset is in use. You cannot use the handset or
speakerphone when the endpoint is in Headset Mode . Disconnecting the headset automatically
enables the handset.

The headset must be hearing aid compatible (HAC).

NOTES

If your headset has a power-saver mode, make sure the system administrator has
enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss
the first few seconds of an incoming call.

T o connect and activate the headset:

1. Insert the headset jack into the Headset port located on the back of the endpoint.

2. Dial 317

T o turn off Headset Mode and activate the handset and speakerphone:

Dial 317

(Headset on/off). HEADSET MODE ON appears.

Because Headset Mode disables the handset and speakerphone, you

NOTE

must turn off Headset Mode before you can use the handset or
speakerphone.

(Headset on/off). HEADSET MODE OFF appears.

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Model 5330/5340 User Guide – Issue 2, October 2008

System Information

You can use the endpoint to view system or endpoint information.

To view system information:

1. Press (Applications).

2. Press About 5330/5340 IP Phone. A screen similar to the following appears.

Getting Started

3. Press Close to exit the Applications menu.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 7

Personalizing Your Endpoint

Press tabs on both sides
to release and detach unit.

This chapter describes features you can use to personalize your endpoint.

Adjusting the Viewing Angle

You can tilt the endpoint stand for a better view of the buttons and display.

Personalizing Your Endpoint

T o adjust the viewing angle:

1. Turn the endpoint so it faces away from you.

2. Hold the base firmly , and then press the tabs on the sides of the stand to release and
detach the base unit.

3. Hinge the hooks on the base unit into th e notches on the back of the endpoint, and then
snap into place as follows:

• For a high-angle mount, hinge the two lower hooks into the bottom set of notches,

and then snap the two upper hooks into the middle set of notches.

• For a low-angle mount, hinge the two lower hooks into the middle set of notches,

and then snap the two upper hooks into the top set of notches.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 9

Personalizing Your Endpoint

Changing Volume Levels

You can change the following volume levels:

• Ringer (alerting tone)

• Handset

• Headset

• Background music

• External speaker

Turning the external speaker volume down to the lowest levels may prevent you

NOTE

You must be using the feature to change the volume level. For example, if you want to change
handset volume level, you must be using the handset. However, you can adjust the ringer
(alerting tone) volume level when the endpoint is idle.

To change a volume level:

from hearing the feature “warning tones” that notify you when errors occur (for
example, when you enter an incorrect feature code).

While using the feature, press (Up) to increase the volume or press (Down) to
decrease the volume. The volume level is automatically saved.

Changing the Ring Tone

You can select one of nine different ring tones.

To change the ring tone:

1. With the handset on-hook, dial 398.

2. Do one of the following to listen to (or turn off) ring tones:

• Press 0 or the RINGER OFF menu button (Model 5340 only) to turn the ringer off.

• Press (Up) or (Down) or 1 to 9 to listen to ring tones.

• Press the PREVIOUS or NEXT menu buttons (Model 5340 only) to listen to and

select a ring tone.

3. Press (Speaker), #, the ACCEPT menu button (Model 5340 only), or lift and replace
the handset to select the ring tone.

Adjusting the Display Contrast and Brightness

You can adjust the display Contrast and Brightness levels.

By default, the endpoint display dims to 20 percent of the maximum brightness level

NOTE

To adjust the Contrast or Brightness levels:

1. Press (Applications).

2. Press Brightness and Contras t .

3. Press (Contrast or Brightness) + or – to find the desired level.

4. Press # or Save to save the setting.

5. Press Close to exit the Applications menu.

after 5 minutes of inactivity (no button presses or audio, including background
music). If the brightness is set at the lowest level, you may not notice when the
display dims.

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Model 5330/5340 User Guide – Issue 2, October 2008

Changing the Language

Personalizing Your Endpoint

Your system administrator can select two of the following languages as the primary and
secondary languages to display text.

1

• American English

• British English

• Spanish

For example, if your system administrator programmed your endpoint with American English as
the primary language, American English is used for display text. You can change the language
by selecting the secondary language. Contact your system administrator for more information.

To change the language:

Dial 301 to select either the primary or secondary language. The display shows text in the
selected language.

Listening to Background Music

If your system is equipped with a music source, you can listen to background music or system
audio (for example, organizational conference calls) through the external speaker.

To turn on or turn off background music:

313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.

Dial

Assigning Features to Programmable Buttons

For quick access, you can assign feature codes, extensions, or speed-dial numbers to your
programmable buttons. The new button assignments are self labeled, which means the button
labels automatically appear on the Display when the buttons are programmed. You can then
press the programmed buttons to activate features or place calls. See Default Access Codes
below and “Default Feature Codes” on page 12 for code lists.

Before assigning a speed-dial number to a programmable button, the number must
be stored with either a Station or System speed-dial code. See “Using Speed Dial”

NOTES

To assign a feature, extension number, or speed-dial code to a button:

1. With the handset on-hook, dial 397.

2. Press the button that you want to program. UNDEFINED KEY appears. If the button is

3. Enter the feature code, extension number, or speed-dial code (0 to 9) to be assigned to

on page 20.
You cannot reprogram the default button assignments. See “Programmable

Buttons” on page 5.

not programmable, NON-PROGRAMMABLE KEY appears.

the button.

1. This feature may or may not be enabled for your system.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 11

Personalizing Your Endpoint

Default Access Codes

The following are default system access codes. If your system uses different codes, record the
codes in the “New Code” column for reference.

Outside Line Access Codes

Emergency Call 911 (999/112 Europe)
Outgoing Call (Default) 8
Select Line Group 1 to 208 92001 to 92208
Automatic Route Selection 92000

Extension Numbers

Attendant 0
Endpoint Extensions 1000 to 1999
Hunt Groups 2000 to 2299

Code Type Code New Code

Code Type Code New Code

Default Feature Codes

The following table lists default feature codes. If your system administrator changes any of the
default codes, you can record the new codes in the “New Code” column for reference.

Most of the following feature codes work when your endpoint is idle. However, if
you are on an active call or if the endpoint is off-hook, you may need to press

NOTES

Account Code – Follow Calls 25 391
Account Code – Optional 25 390
ACD Agent – Log In 43 326
ACD Agent – Log In/Out 43 328
ACD Agent – Log Out 43 327
ACD Agent – Wrap-up Terminate 44 329
Agent Help – Reject 44 376
Agent Help – Request 44 375
Answer Ringing Call 17 351

(Special) before you enter the feature code to activate the feature.
If you make a mistake when entering a feature code, you can press (Hold) to

move the cursor to the left and delete the characters entered, or you can press
cancel the feature.

* to

Feature Page Code New Code

Automatic IC Access – On/Off 17 361
Automatic Trunk Access – On/Off 17 360

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Model 5330/5340 User Guide – Issue 2, October 2008

Personalizing Your Endpoint

Feature Page Code New Code

Automatic Trunk Answer 18 350
Background Music – On/Off 11 313
Barge-in 46 386
Call Forward – All Calls 30 355
Call Forward – If Busy 30 357
Call Forward – If No Answer 30 356
Call Forward – No Answer/Busy 30 358
Call Logging 33 333
Change Language 11 301
Conference 31 5
Default Station 16 394
Directory 24 307
Display Time And Date 29 300
Do-Not-Disturb 39 370
Do-Not-Disturb – Cancel 39 371
Do-Not-Disturb – On/Off 39 372
Do-Not-Disturb – Override 39 373
Group Listen 32 312
Handsfree – On/Off 27 319
Headset – Off 6 316
Headset – On 6 315
Headset – On/Off 6 317
Hold – Individual 28 336
Hold – System 28 335
Hookflash (Recall in Europe) 28 330
Hunt Group – Remove 45 322
Hunt Group – Remove/Replace 45 324
Hunt Group – Replace 45 323
Display Contrast Control 10 303
Message – Cancel Left Message 38 366
Message – Delete Message 38 368
Message – Leave Inter-station Message 37 367
Message – View Messages 38 365
Microphone Mute – On/Off 27

314
Page 41 7
Page Receive – On/Off 41 325
Program Buttons 11 397

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 13

Personalizing Your Endpoint

Program Station Password 34 392
Programmable Buttons – Return to Default 15 395
Queue (Callback) Request 19 6
Record-A-Call 32 385
Redial 20 380
Redirect Call 18 331
Reminder Message 39 305
Reminder Message – Cancel 39 306
Remote Programming 34 359
Reverse Transfer (Call Pick-Up) 29 4
Ring Intercom Always – On/Off 27 377
Ring Tone Selection 10 398
Station Monitor 46 321
Station Speed Dial 21 382
Station Speed Dial – Programming 21 383
Steal Call 46 387
System Forward – Off 30 353

Feature Page Code New Code

System Forward – On 30 352
System Forward – On/Off 30 354
System Speed Dial 22 381
Switch Keymap 16 399
Transfer To Hold 28 346
Transfer To Ring 28 345
View Programmable Button Assignments 15 396

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Model 5330/5340 User Guide – Issue 2, October 2008

Viewing Button Assignments

You can view programmable button (key) feature assignments.

To view button assignments:

1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears.

2. Press any of the feature buttons to display the assignment.

3. Press # or (Speaker) to exit.

Resetting Programmable Buttons

You can reset all buttons (keys) that you have programmed to the default assignments.
Resetting the programmable buttons does not reset button assignments programmed by the
system administrator.

T o reset the feature buttons to the default values:

With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears.

Programming DSS/BLF Buttons

You can use programmable buttons as Direct Station Selection/Busy Lamp Field
(DSS/BLF) buttons. DSS/BLF buttons must be enabled by your system administrator.

Personalizing Your Endpoint

After you program a DSS/BLF button, you can:

• Press the button to place a call to the assigned extension.

• Press the button and then hang up to transfer a call to the assigned extension. If the call is

transferred to voice mail you hear repeating double tones.

• Visually monitor the call activity of the assigned extension.

The following table describes the lamp signals and the indicated call activity:

Lamp Signals Description

Continuously Lit The extension is busy or off-hook.
Slowly flashing The extension is in Do-Not-Disturb (DND).
Quickly flashing The extension has a call ringing in.
Continuously flashing The extension is causing a “Station Off-Hook” system alarm.

To assign a DSS/BLF button:

1. With the handset on-hook, dial 397.

2. Press the programmable button, and then enter the extension number to be assigned to
the button.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 15

Personalizing Your Endpoint

Resetting the Endpoint to the Default Settings

Resetting the endpoint to the default settings does the following:

• Returns all volume settings to the default levels. See “Changing Volume Levels” on

page 10.

• Cancels Background Music. See “Listening to Background Music” on page 11.

• Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Endpoint)”

on page 19.

• Restores Handsfree Mode. “Using Handsfree Mode” on page 27.

• Cancels Manual Call Forwarding. See “Manual Call Forwarding” on page 30.

• Cancels System Forwarding. See “System Forwarding” on page 30.

• Cancels Do-Not-Disturb (DND). See “Using Do-Not-Disturb (DND)” on page 39.

• Restores Page settings. See “Paging Other System Users” on page 41.

• Resets hunt group calls. See “Hunt Groups” on page 43.

To reset your endpoint to the default settings:

Dial 394. Station DEFAULTED appears.

Switching Keymaps

Keymaps are the default button assignments on your endpoint. Your system may have
programmed an alternate keymap, allowing you to switch between keymap assignments.
Contact your system administrator for more information.

T o switch between keymaps when your endpoint is idle:

With the handset on-hook, dial 399. The display shows either ALTERNATE (or)
ST ANDARD KEYMAP IS ACTIVE.

T o switch between keymaps during a call:

Press

(Special), and then dial 399.

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Model 5330/5340 User Guide – Issue 2, October 2008

Answering and Placing Calls

The following instructions describe how to answer and place internal and external calls and how
to use related features.

Answering and Placing Calls

NOTE

Answering Calls

Your endpoint may be preset to automatically answer incoming internal calls in Handsfree
Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 27. After disabling
Handsfree Mode, you can use your handset or headset to answer incoming calls.

To answer a call:

Lift the handset, or press (Speaker) to answer a call while using a headset or to
answer a call in Handsfree Mode. See “Using Handsfree Mode” on page 27.

If you are currently on a call, press the flashing IC or Call Key button to answer a waiting
call. See “Answering Waiting Calls” below.

Answering Waiting Calls

If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or Call
button flashes, and the display shows the Caller ID information (if available).

To answer a waiting call:

Press the flashing IC or Call Key button. This places the first call on hold and connects
you to the waiting call. You can also place the first call on hold before you answer the
waiting call. See “Placing Calls On Hold” on page 28.

By default, internal (intercom) calls are assigned to the IC button, and external calls
are assigned to the Call Key buttons.

Using Automatic Call Access

Automatic Call Access connects you to incoming internal or external calls when you pick up the
handset or press (Speaker). When Automatic Call Access is turned off, you must press the
flashing IC or Call Key button to answer incoming calls.

To use Automatic Call Access for incoming IC calls:

With the handset on-hook, dial 361 to turn on (or off). AUTO IC ACCESS ON (or OFF)
appears.

To use Automatic Call Access for incoming external (trunk) calls:

With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF)
appears.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 17

Answering and Placing Calls

Redirecting Calls

You can redirect calls to another extension or external number. If you have a Model 5340, you
can use the menu buttons to redirect calls to the following destinations:

• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox

to use this destination.

• IC CALL TO DND: Places your endpoint in DND Mode and blocks the call. See “Using

Do-Not-Disturb (DND)” on page 39.

• SEND TO DEST: Redirects the call to the extension or phone number entered.

T o redirect calls:

1. While a call is ringing, dial 331 or press the menu button as described above (Model
5340 only).

2. If applicable, enter the extension number or press the Outgoing button ( 8 is the default
code), and then enter the external number, or enter the DND code (see page 39). The
call is redirected to the destination specified.

Using Automatic Trunk Answer

You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list. Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.

1

Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).

To use Automatic Tru nk An swer:

1. While an incoming external call is ringing at another Answer Access list extension, lift the
handset or press (Speaker).

2. Dial 350 or press the flashing Trunk <number> button.

Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

WARNING

Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your endpoint.

When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press
the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system
automatically places emergency calls immediately after you dial the number, even if you do not
select an outside line.

1. This feature may or may not be enabled for your system.

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Model 5330/5340 User Guide – Issue 2, October 2008

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your endpoint. Contact your system administrator for a list of
extension numbers.

To place an internal call:

With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor backward, deleting the last digits entered.

If you are using Handsfree Mode, speak after you hear a double tone.

If there is no answer or if the extension is busy, you can do the following:

• Request a callback (queue). See “Requesting a Callback (Queuing the Endpoint)” below.

• Camp-on to the busy extension. See “Using Camp-on” below .

• Leave a message. See “Leaving Messages at Other Extensions” on page 37.

Requesting a Callback (Queuing the Endpoint)

When you request a callback (queue the endpoint), the system calls you when the extension is
available and places a call to the endpoint.

T o request a callback:

If there is no answer or if the extension is busy, press (Special) followed by 6 or the
QUEUE menu button (Model 5340 only), and then hang up. QUEUE REGISTERED FOR

<name> appears. When the extension becomes available, your extension rings.

T o cancel the callback request:

Press 6 or the CANCEL QUEUE menu button (Model 5340 only). QUEUE REQUEST
CANCELED appears.

Answering and Placing Calls

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb (DND)” on page 39.

To use Camp-on:

Stay on the line and wait for the extension to become available. Do not hang up. If Camp­on is enabled, you hear Music-on-Hold while you are waiting.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 19

Answering and Placing Calls

Placing External Calls

The following sections describe features used when placing external calls.

To place an external call:

1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access
code (8 is the default code).

2. Dial the number.

NOTES

Depending on system configuration, you may also be able to use one of the following methods
to select an outgoing line:

• Enter the Select Line Group feature code. The default codes are 92001 to 92208.

• Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.

Contact your system administrator for more information about using Select Line Group or ARS
access codes.

If you cannot place an external call because all outgoing lines are busy, you
can request a callback, which prompts the system to contact you when a
line becomes available. See “Requesting a Callback (Queuing the
Endpoint)” on page 19 “.

If you are prompted for an account code (indicated by a single beep), you
must enter an account code before you can place your call. See “Using
Account Codes” on page 25.

Redialing a Number

You can quickly redial the last external number dialed. You cannot redial extension numbers.

To use Redial:

With or without the handset lifted, press REDIAL. The system automatically selects
a line and dials the number.

Using Speed Dial

You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either
stored in the system (System Speed Dial), or in your endpoint (Station Speed Dial).

Using System Speed Dial

Your system administrator assigns Speed-Dial location numbers, which are available to anyone
in the system. Contact your system administrator for more information.

To view or dial System Speed-Dial numbers:

1. Dial 381. REVIEW SYS SPEED # <code range> appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (000 to 999 or 0000 to 4999).

3. Press # or the ACCEPT menu button (Model 5340 only) to dial the number.

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Model 5330/5340 User Guide – Issue 2, October 2008

Using Station Speed Dial

You can use Station Speed Dial to store phone numbers for your personal use. Other system
users do not have access to your Station Speed-Dial numbers.

Storing Station Speed-Dial Numbers

You can store up to 10 station Speed-Dial numbers.

To store a Station S pe e d-D ia l number:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9).

Press # or the ACCEPT menu button (Model 5340 only) to select the location.

3. Enter the name of the speed-dial contact (up to 10 characters). For dialpad character
descriptions, see “Using the Dialpad Buttons to Enter Characters” on page 21.

4. Press # or the ACCEPT menu button (Model 5340 only) to save the name.

5. Enter the extension number or external number. If you are storing an external number,
enter the Outgoing Call access code (8 is the default code) before you enter the number.
Do not use hyphens or colons in stored speed-dial numbers.

6. Press # or the ACCEPT menu button (Model 5340 only) to save the location. STN SPD
BIN # <number> UPDATED appears.

Answering and Placing Calls

Using the Dialpad Buttons to Enter Characters

You can use the dialpad buttons to enter text or numbers for features such as
Do-Not-Disturb (see page 39) and Station Speed Dial (see page 21).

The following are guidelines when entering dialpad characters:

• Press (Message) to switch from Alpha Mode to Numeric Mode. The (Message)

button stays lit in Alpha Mode and is off in Numeric Mode.

• Press (Hold) to move the cursor to the left and delete characters.

• Press (Transfer) to move the cursor to the right.

• In Numeric Mode, press # for a hyphen (-).

• In Numeric Mode, press * for a colon (:).

• Press #, (Speaker), or lift and replace the handset to save entries.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 21

Answering and Placing Calls

T o use the dialp ad to enter characters:

Press the dialpad buttons as shown in the following table.

Button

Characters Represented

(in Alpha Mode)

0 @ : . , 0
1 - & ( ) 1
2A B C ‘ 2
3D E F ! 3
4G H I * 4
5 J K L # 5
6 M N O ñ 6
7 P Q R S 7
8T U V ? 8
9 W X Y Z 9

For example, to enter May 31, you could use the following sequence:

1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.”

2. Press 2 once to enter an “A.”

3. Press 9 three times to enter a “Y.”

4. Press (Transfer) to enter a space.

5. Press (Message) to switch to Numeric Mode.

6. Press 3.

7. Press 1.

8. Press (Speaker), #, or lift the handset to save the entry.

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

Do one of the following:

• Dial 382, and then enter the Station Speed-Dial location number (0 to 9). The

system dials the number.

• Press (Up) or (Down) to scroll through the speed-dial locations, and then

press # to select the location and dial the number.

You can also use a Station Speed-Dial button assigned to the number

NOTE

Page 22 Mitel

you are dialing. See “Assigning Speed-Dial Entries to Programmable
Buttons” on page 23.

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Model 5330/5340 User Guide – Issue 2, October 2008

Answering and Placing Calls

Deleting Speed-Dial Entries

To delete a Station Speed-Dial entry:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9).

3. Press # or the ACCEPT menu button (Model 5340 only) to select the location.

4. Press (Hold) repeatedly until the name is erased, and then press # or the
ACCEPT menu button (Model 5340 only) to continue.

5. Press (Hold) repeatedly until the number is erased, and then press # or the
ACCEPT menu button (Model 5340 only). STN SPD BIN # <number> UPDATED
appears.

Assigning Speed-Dial Entries to Programmable Buttons

You can assign Station or System Speed-Dial numbers to your programmable buttons.

NOTE

To program a System/Station Speed-Dial button:

1. With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.

2. Press the feature button that you want to program as a speed-dial button.

3. Dial 382 (Station Speed Dial) or 381 (System Speed Dial).

4. Do one of the following:

Before assigning the speed-dial number to a programmable button, make sure the
number has either a Station or System Speed-Dial code assigned to it.

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to

4999 for System Speed Dial), or select the menu button designation from the
display (Model 5340 only).

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Answering and Placing Calls

Using the Directory

You can use the Directory to find internal or external contacts or find and activate system
features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9
keys” (T9) predictive search feature used for mobile phones. The Directory has the following
three subdirectories:

• Intercom: Find and dial internal numbers.

• Outside: Find and dial external numbers listed in the company directory.

• Feature: Find and activate system features.

When searching the directory, dialpad buttons can represent several characters, as shown in
the following table. As you enter characters, the entries that best match the characters entered
appear. The system connects the character sequence to possible directory matches. For
example, to find the name “Jones,” dial 56637.

Button Characters Represented

00
11
2 2 A B C a b c Ç â ä à å ç Ä Å á
3 3 D E F d e f é ê ë è É
4 4 G H I g h i ï î ì í
5 5 J K L j k l
6 6 M N O m n o ô ö ò Ö ó ñ Ñ
7 7 Q P R S q p r s
8 8 T U V t u v ü û ù Ü ú
9 9 W X Y Z w x y z ÿ
(Up) Scro ll to next entry

(Down) Scroll to previo us e nt ry

* Cancel search
# Activate selection
(Hold) Move the cursor to the left, deleting existing characters

See page 25 for detailed instructions on using the directory.

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Answering and Placing Calls

T o search for a directory name or feature:

1. Dial 307, and then press one of the following:

• 1 for the IC directory.

• 2 for the Outside directory.

• 3 for the Feature directory.

• The directory menu button (IC, OUTSIDE, or FEATURE—Model 5340 only).

2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 24 for
dialpad button character de scri p ti ons.

3. Press
5340 only) to scroll through the entries.

(Up) or (Down) or the >> (Next) or << (Previous) menu buttons (Model

The IC directory may display two similar entries, one without an asterisk

NOTE

and one with an asterisk. The entry without an asterisk is the primary
extension—the entry with an asterisk is a secondary extension.

4. Press #
the entry to dial a number or activate a feature code.

(or the menu button next to the entry [Model 5340 only]) while the display shows

Using Account Codes

Account codes record information for telephone record reports. You may be required to enter
account codes when placing calls. Contact your system administrator for more information
about using account codes.

There are three types of account codes:

• Standard account codes: Automatically entered into the telephone record report

whenever you place a call.

• Forced account codes: Entered before you can place an outside call.

• Optional account codes: Entered at any time during a call.

To enter an optional account code:

1. While off-hook, press (Special), and then dial 390.

2. Enter the optional account code, and then press #.

To set an account code for all calls placed from your endpoint:

Dial 391 followed by the account code, and then press #. This code is used for all calls
made from your endpoint until it is disabled.

T o disable the code:

Dial 391, and then press #. ACCOUNT CODE CLEARED appears.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 25

Call Features

The following sections describe call-related features.

Using Handsfree Mode

You can use Handsfree Mode to activate the speakerphone.

The Ring Intercom Always feature prevents calls from being answered in

NOTES

To use Handsfree Mode:

Using Ring Intercom Always

If another extension has Handsfree Mode enabled for incoming internal calls (see the previous
section), you can use Ring Intercom Always to override Handsfree Mode on the extension,
requiring the called party to pick up the handset to answer your call.

T o override Handsfree Mode for the current call:

1. Before you enter the extension number, press #. RING EXTENSION NUMBER appears.

2. Dial the extension number.

To use Ring Intercom Always to always sen d non-handsfree calls:

Handsfree Mode (see the following section).
You cannot use Handsfree Mode if you are using a headset, or if you have more

than one endpoint assigned to an extension number.

With the handset on-hook, dial 319. HANDSFREE MODE ON appears. Dial 319 again to
turn Handsfree Mode off.

With the handset on-hook, dial 377. RING IC ALWAYS ON appears. Dial 377 again to
turn Ring Intercom Always off.

Call Features

Using Mute

You can use Mute to temporarily turn off your microphone, preventing the other party on the call
from hearing you.

To mute or unmute the microphone:

While on a call, press (Mute). MICROPHONE MUTE ON appears. When the
microphone is muted, the Mute button lamp is lit. Press (Mute) again to unmute.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 27

Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.

• Individual Hold: Places an internal or external call on hold at your endpoint.

• System Hold: Places an external call on hold in the system. You can then pick up the call

from any endpoint that indicates a flashing Call button for the call, including the endpoint
that placed it on hold.

To place a call on Individual Hold:

1. Press (Hold). ENTER EXTENSION NUMBER appears.

2. Hang up or place another call.

To place an outside call on System Hold:

1. Press (Special), and then dial

2. Hang up or place another call.

To return to a call that is on hold:

Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.

Entering a Hookflash

335. ENTER EXTENSION NUMBER appears.

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.

To enter a hookflash:

While off-hook, press (Special), and then dial 330 or press the FLASH menu button
(Model 5340 only).

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 31 for more information.

Transferring Calls to Other Extensions

T o transfer a call to another extension:

1. While on the call, press (Transfer), and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing IC or Call Key button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

If your system administrator has enabled Transfer-on-Connect for your
endpoint, you are automatica l l y con ne cted to calls transferred to your

NOTE

extension after the transferring party hangs up. If this option is turned
off, you must press a Call Key button to answer calls transferred to
your extension.

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Transferring Calls to External Numbers

To transfer a call to an external number:

1. While on the call, press (Transfer).

2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
select an outside line.

3. Dial the phone number.

4. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing Call Key button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.

To use Reverse Transfer:

1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2. Dial the extension or hunt group number where the call is ringing or holding. The call is
transferred to the endpoint you are using and you are connected to the caller.

Call Features

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your
extension number) and the date and time.

To display your user information and the date and time:

Press (Special), and then dial 300.

Viewing Caller ID Information

If you are currently connected to an external caller with Caller ID, you can toggle between the
caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.

To show the outside party’s name/number:

Press (Special), and then dial 379.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 29

Call Features

Forwarding Calls

You can use Manual Call Forwarding (see page 30) or System Forwarding (see page 30) to
forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

Call Forward Feature Description

Call Forward All Calls All incoming calls are forwarded. 355

Call Forward if no
Answer

Call Forward If Busy When your endpoint is busy, all

Call Forward If No
Answer/Busy

To use Manual Call Forwarding:

1. Press the Fwd All button (Model 5330) or Forward button followed by the menu button
designation (Model 5340), or dial the Manual Call Forwarding feature code from the
previous table. ENTER FORWARD DEST appears.

2. Enter the extension number, or press the Outgoing button or the Outside menu button
(Model 5340 only), and then dial the telephone number. On the Model 5340, you can
press the MESSAGE CENTER menu button to forward calls to the Message Center
(voice mailbox). FWD ALL CALLS TO <number> appears.

To cancel a Manual Call Forwarding request:

All incoming calls are forwarded if
not answered. (The timer is set by
the system administrator.)

incoming calls are forwarded without
ringing.

All incoming calls are forwarded if
your endpoint is busy, or if you do
not answer.

Code/Menu Button

(Model 5340 only)

ALL

356

NO ANSWER

357

BUSY

358

NO ANSWER/BUSY

• Model 5330: Press the Fwd All button, and then press # (Speaker), or lift the

handset.

• Model 5340: Press Forward button, and then press the FWD OFF menu button.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your endpoint. You cannot program the System Forward destination. You can only turn
it on or off. Contact your system administrator for more information.

To turn on or turn off System Forwarding:

Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding
off.

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Placing Conference Calls

You can place a conference call with up to three internal or external parties (for a total of four
parties, including yourself).

To place a conference call:

1. While on the first call, press the Conference button to place the call on hold. CALL
NEXT PARTY TO CNF appears.

2. Place a call to the next conference party (for external calls, press the Outgoing button
or the Outgoing Call access code [8 is the default code], and then dial the number).

3. After the party answers, announce the conference, and then press the Conference
button to place the call on hold. If necessary, repeat this step to add the remaining
conference party.

4. Press the Conference button again or the CONNECT TO CNF menu button (Model
5340 only) to start the conference. CNF IN PROGRESS appears.

Adding a Conference Party

You can add a conference party during the conference.

T o add a conference party:

1. Press the Conference button or the ADD PARTY menu button (Model 5340 only). This
leaves the conference parties connected.

2. Place a call to the party to be added to the conference, and then announce the
conference. Press the Conference button (twice) or the CONNECT TO CNF menu
button (Model 5340 only) to add the party and rejoin the conference.

Call Features

Transferring a Conference

You can transfer an existing conference to another extension.

To transfer a conference:

1. During the conference, press (Transfer), and then dial the extension number.

2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from
<name> appears on the called party’s display. The party must then press the flashing

Conference button to connect to the conference.

Dropping Out of a Conference

You can drop out of a conference and return to the conference later.

To drop out of a conference:

Press the Conference button or (Hold), and then hang up. ENTER EXTENSION
NUMBER appears. This removes you from the conference but leaves the other parties
connected.

To return to the conference:

Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you
are reconnected to the conference.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 31

Call Features

Ending a Conference and Placing all Parties on Hold

You can end a conference and place all conference parties on Individual Hold, allowing you to
toggle between the held parties and speak to one party at a time.

T o end a conference and place all parties on Individual Hold:

Press the Conference button, and then press (Hold). CONFERENCE PARTIES
ON HOLD appears.

T o toggle between the held callers:

Press (Hold) twice for internal parties or the applicable Call Key button for external
parties.

Using Record-A-Call

.

NOTE

You can use Record-A-Call to record an ongoing call as a mailbox message.1 You can then
retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the
other party hangs up, so you can add to the recorded call with your own message.

T o use Record-A-Call:

1. While on a call, press (Special), and then dial 385, or press the RECORD-A-CALL

2. Enter the voice mailbox number where you want the recording to be saved.

This feature is not supported for peer-to-peer (P2P) calls. Contact your system
administrator for more information.

menu button (Model 5340 only). REQUESTING RECORD-A-CALL appears.

RECORD-A-CALL IN PROGRESS appears, and both you and the calling party hear a
confirmation tone (if enabled).

NOTE

T o stop Record-A-Call:

Do one of the following:

• Press (Special), and then dial 385.

• Press the CANCEL RECORDING menu button (Model 5340 only).

• Hang up.

Using Group Listen

You can use Group Listen to activate the speaker while you use the handset or headset to
continue speaking. This allows other people to hear the other party on the call while the other
party can only hear you (through the handset microphone). You cannot use Group Listen in
Handsfree Mode.

To use Group Listen:

While on a call, press (Special), and then dial
you hear a confirmation tone. The other party does not hear the confirmation tone. Dial
312 again to turn Group Listen off.

Your system administrator can assign the Record-a-Call voice mailbox
destination. If so, you do not need to enter the voice mailbox number.

312. GROUP LISTEN ON appears, and

1. This feature may or may not be enabled for your system.

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Model 5330/5340 User Guide – Issue 2, October 2008

Using Call Logging

Call Features

Your call logs are records of your most recent missed, received, and dialed calls. A maximum of
20 entries are stored in each call log.

You can use Call Logging to:

2

• View recent call activity.

• View caller ID information.

• Return or redial calls.

To use Call Logging:

1. Dial 333 or the LOGS menu button (Model 5340 only).

2. Select one of the following options:

• Press 1 (MISS) or the MISSED CALLS menu button (Model 5340 only) for missed

calls.

• Press 2 (RCV) or the RECEIVED CALLS menu button (Model 5340 only) for

received calls.

• Press 3 (DL) or the DIALED CALLS menu button (Model 5340 only) for dialed

calls.

• Press 4 (CLR) or the CLEAR LOGS menu button (Model 5340 only) to clear all

entries.

3. Press (Up) or (Down) or the >> (Next) or << (Previous) menu buttons (Model
5340 only) to scroll through the entries.

The display shows the party’s name and the extension or outside number (if available)
and the date and time.

If no Caller ID information is available, UNKNOWN CALLER appears.

To return a call or redial a number listed in a call log:

Press # or the CALL NOW menu button (Model 5340 only) while the display shows the
number.

To delete individual call log entries:

Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL
menu button (Model 5340 only) to delete all entries in the current call log.

2. This feature may or may not be enabled for your system.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 33

Call Features

Using Secondary Extension Buttons

Secondary Extension buttons must be programmed by your system administrator. You can use
programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other
extensions in the system (primary extensions) Because Secondary Extension buttons are
programmed by the system administrator, you cannot change the buttons (for example, assign
features to the buttons).

When programmed, you can use Secondary Extension buttons to:

• Place an internal call to the primary extension.

• View the call activity at the primary extension.

• Transfer calls to the primary extension.

• Answer a call that is ringing or holding on any Call Key button at the primary extension.

The system administrator must set up the Call Key buttons for internal calls or
you cannot use Secondary Extensions at the primary extension.

Y ou can use Secondary Extension buttons to notify you when a given number

NOTES

of calls are waiting at the primary extension.
If a Secondary Extension button is flashing (the primary extension has an

incoming call), you can press # before you press the flashing Secondary
Extension button to call the primary extension and not answer the incoming
call.

Remote Programming

You can use Remote Programming to access the DND and Call Forwarding features from
another system endpoint or an external phone.

A Direct Inward System Access (DISA) number is required to use Remote

NOTE

Entering a Remote Programming Password

Before using Remote Programming, you should enter a new password.

T o enter a Remote Programming password:

1. Dial 392. ENTER PASSWORD appears.

2. Enter your current password (the default password is your extension number), followed

3. Enter the new password followed by

4. Enter the new password again foll owed by #. DATABASE UPDATED appears.

To change the station password from another phone, see “Using Remote Programming to
Change the Password” on page 35.

Programming from an external phone. Contact your system administrator for more
information.

by #. CHANGE PASSWORD TO appears.

3

#. VERIFY PASSWORD appears.

3. This feature may or may not be enabled for your system.

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Model 5330/5340 User Guide – Issue 2, October 2008

Using Remote Programming to Change the Password

You can use Remote Programming to change the station (endpoint) password.

To use Remote Programming to change the station password:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial 392.

6. Enter the new password followed by

7. Enter the new password again foll owed by #.

#.

Using Remote Programming to Change DND Settings

See “Using Do-Not-Disturb (DND)” on page 39 for more information about using DND.

T o use Remote Programming to turn on DND:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial 370.

6. Enter the DND message number (01 to 20), and then enter the second-line message
text (if applicable).

T o use Remote Programming to turn off DND:

Follow steps 1 through 4 above, and then dial 371.

Call Features

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 35

Call Features

Using Remote Programming to Forward Calls

See “Manual Call Forwarding” on page 30 for more information about Manual Call Forwarding.

T o use Remote Programming to turn on Manual Call Forwarding:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your (DISA) password.

• Use any endpoint on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial one of the following Call Forwarding feature codes:

• 355 (All)

• 356 (No answer)

• 357 (Busy)

• 358 (No Answer/Busy)

6. Enter either an extension number or (8) followed by a telephone number.

T o turn off Call Forwarding:

Dial 355, and then hang up.

Page 36 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Messages

This section describes the following system messaging features:

Messages

• Inter-station messages: Inter-station messages are alerts sent to your endpoint by other

internal parties, notifying you to contact the party who left the message. The
(Message) button and Message/Ring Indicator flash to notify you of the new
message. You can then either delete the message or reply to the message, which
automatically places a call to the party who left the message.

• Do-Not-Disturb (DND) messages: Messages that other internal parties see when your

endpoint is in DND. See “Using Do-Not-Disturb (DND)” on page 39.

• Reminder Messages: Messages that you can use to notify yourself of upcoming

appointments, meetings, and so on. See “Using Reminder Messages” on page 40.

• Pages: Announcements sent over endpoint speakers or external speakers. See “Paging

Other System Users” on page 41.

• Voice messages: System voice mail messages.

Because a variety of voice mail products work with the Mitel 5000 system,
this guide does not include voice mail instructions. For voice mail
instructions, refer to the voice mail user guide for your system. For example,

NOTE

refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice
Mail Card User Guide, part number 835.3205, or the NuPoint Messenger
Messaging User Guide on the Mitel Web site (http://edocs.mitel.com).

Contact your system administrator for more information about your voice
mail system.

Leaving Messages at Other Extensions

You can leave inter-station or voice mail messages for other internal parties.

T o leave an inter-station or voice message for a busy IC extension:

1. Press (Message) or the LEAVE MESSAGE menu button (Model 5340 only). HANG
UP OR WAIT FOR MSG CENTER appears.

2. Do one of the following:

• Hang up to leave an inter-station message. MESSAGE LEFT FOR <name>

appears.

• Stay on the line to connect to the message center (usually voice mail).

T o leave an inter-station message without placing an internal call:

1. Dial 367 (Leave Message), or press (Message), and then press the LEAVE
MESSAGE menu button (Model 5340 only). LEAVE MESSAGE ON EXTENSION

appears.

2. Enter the extension number. MESSAGE LEFT FOR <name> appears.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 37

Messages

Viewing and Responding to Messages

When you have waiting messages, the (Message) button and Message/Ring Indicator flash
and the display shows the number of waiting messages.

NOTE

The display shows new messages as follows:

If your handset or speakerphone is off-hook when you view an inter-station
message, you automatically call the party who left the message.

• Inter-station messages sent by other internal parties are indicated by the party’s

programmed user name.

• Voice messages are indicated by FROM MBOX <your extension number>.

To view or respond to messages:

1. With the handset on-hook, press (Message) or the VIEW MESSAGE menu button
(Model 5340 only). Messages are displayed as first in/first out. If there is more than one
message, you can repeatedly press (Message) to scroll through the messages.

2. When the desired message is displayed, press #, or lift the handset for privacy, and then
press # to respond. [If your handset is off-hook and you press (Message), you
automatically place a call to the party or message center who left the message.]

Canceling Messages Left at Other Extensions

You can cancel messages left at other extensions.

T o cancel a message left at another extension:

1. Dial 366 or press (Message), and then press the CANCEL MESSAGE menu
button. CANCEL MESSAGE ON EXT # appears.

2. Enter the extension number where you left the message. MESSAGE CANCELED FOR
<name> appears.

Deleting Waiting Inter-Station Messages

You can delete waiting inter-station messages.

NOTE To delete waiting voice messages, you must connect to your voice mailbox.

To delete waiting inter-station messages:

1. Press (Message) or the VIEW MESSAGE menu button (Model 5340 only). MSG
<message information> appears.

2. Press

* or the DELETE menu button (Model 5340 only) to delete the displayed

message.

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Model 5330/5340 User Guide – Issue 2, October 2008

Using Do-Not-Disturb (DND)

You can use DND to stop calls and pages to your extension. When activated, internal calling
parties see your selected DND message. DND does not block queue callbacks, recalls, and
incoming external calls. The following table shows the 20 default DND messages. If your
system administrator changes your DND messages, you can record the new messages in the
“New Message” column for reference.

Messages

Code

01 Do-Not-Disturb 11 Out of Town ‘Til
02 Leave a Message 12 Out of Office
03 In Meeting Until 13 Out Until
04 In Meeting 14 With a Client
05 On Vacation/

06 On Vacation/

07 Call Me At 17 In Conference
08 At the Doctor 18 Away from Desk
09 On a Trip 19 Gone Home
10 On Break 20 Out to Lunch

You can enter a second line of text (up to 20 characters) for DND messages. For example, if
you select IN MEETING UNTIL, you can enter “3:30” on the second line. When other internal
parties try to call you, their displays show “IN MEETING UNTIL 3:30.”

T o turn on DND:

1. Press the DND button. SELECT DND MSG # (01-20) appears.

2. Do one of the following:

Default Mes-

sage

Holiday ’Til

Holiday

New Message Code Default Message New Message

15 With a Guest

16 Unavailable

• Press (Up) or (Down) to scroll through the messages.

• Enter the two-digit number for the DND message from the preceding table.

• Press the SCROLL menu button (Model 5340 only), and then press the

PREVIOUS or NEXT menu buttons to scroll through the list.

3. If applicable, enter the additional text for the DND description. See “Using the Dialpad
Buttons to Enter Characters” on page 21 for dialpad character descriptions.

4. Press

T o turn off DND:

(Speaker) or the ACCEPT menu button (Model 5340 only).

Press the DND button, or press the DND menu button (Model 5340 only), and then press DND
OFF. DO-NOT-DISTURB OFF appears.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 39

Messages

Using Reminder Messages

You can use Reminder Messages to alert you at a selected time, up to 24 hours in advance. At
the selected time, the Reminder Message signals you with eight short tones and your display
shows the message, even if you are on a call.

The following table shows the 20 default Reminder Messages. If your system administrator
changes your Reminder Messages, you can record the new messages in the “New Message”
column for reference.

Code

01 Meeting 11 Call Engineering
02 Staff Meeting 12 Call Marketing
03 Sales Meeting 13 Call Accountin g
04 Cancel Meeting 14 Cancel DND
05 Appointment 15 Cancel Call Fwd
06 Place Call 16 Take Medication
07 Call Client 17 Make Reservation
08 Call Customer 18 Review Schedule
09 Call Home 19 Lunch
10 Call Corporate 20 Reminder

T o set a Reminder Message:

1. With the handset on-hook, dial 305. SELECT REMINDER MESSAGE # (01-20) appears.

2. Do one of the following:

Default Mes-

sage

New Message

Code

Default Mes-

sage

New Message

• Enter the two-digit number for the message from the table above.

• Press (Up) or (Down) to scroll through the messages.

3. Press # or the ACCEPT menu button (Model 5340 only) to select the message.

4. Enter the time you wish to receive the message in hours and minutes (for example, 0900
or 900 for 9:00). Then press #. The display shows the Reminder Message state.

If your system is set for 24-hour format, you must enter the applicable time
(1400 = 2:00 P.M.).

If your system is set for 12-hour display format, press 1 for A.M. or 2 for P.M.

T o cancel all Reminder Message requests:

With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears.

To clear a received Reminder Message:

With the handset on-hook, press

*.

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Model 5330/5340 User Guide – Issue 2, October 2008

Paging Other System Users

You can place page announcements through endpoint speakers or external speakers (if
applicable). Y our system may use page zones to prevent announcements from transmitting
through every endpoint in the system. Each page zone contains a different combination of
extensions and external paging equipment.

Contact your system administrator for page zone information. You can use the following table to
save the page zone information for future reference.

Page Zone Name Number Description

Placing a Page Announcement

To place a page announcement:

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. Wait for the tone, make your announcement, and then hang up.

Messages

Enabling or Disabling the Paging Feature

You can enable or disable the Page feature for your extension. If your extension is assigned to
more than one page zone, the Page on/off feature code enables or disables your extension for
all pages zone (you cannot select individual zones).

To enable or disable paging for your endpoint:

Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable
paging.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 41

Hunt Groups

Hunt groups are groups of internal parties (agents) who share a common (hunt group)
extension number. Calls can either be placed to the hunt group (using the hunt group extension
number) or to a specific agent (using the agent’s extension number). Hunt groups are
programmed by the system administrator.

Hunt groups types are either “UCD” or “ACD.”

• UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group

to receive calls.

• ACD Hunt Groups: Automatic Call Distribution (ACD) agents log in to the ACD hunt group

to receive calls. Calls are distributed by either Agent IDs or extensions:
o Agent IDs: Each agent is assigned an Agent ID number for logging in to the hunt group

(see the next section). Hunt group calls are distributed to logged-in agents according to
their Agent ID number instead of their extension number. Agents can log in to any ACD
hunt group endpoint.

o Extensions: Hunt group members do not use Agent IDs, and calls are distributed to

endpoints where the agents are logged in.

Logging in to ACD Hunt Groups

Hunt Groups

You must log in to an ACD hunt group to receive hunt group calls. To stop calls, you either log
out of the ACD hunt group or divert calls. See “Diverting Hunt Group Calls” on page 45.

Only one agent can be logged in to an endpoint.

NOTES

To log in to or out of all ACD hunt groups in which you are a member:

To log in to one or more ACD hunt groups:

1. Dial 326. The display shows AGENT LOGIN ACD HG #.

2. Do one of the following:

If the ACD Agent ID Automatic Connect option is enabled for your hunt group and
you are using a headset, you are automatically connected to waiting calls when you
log in. The first call you receive after you log in rings until you answer it; however,
you are automatically connected to subsequent calls.

Dial 328 to log in to ACD hunt groups followed by your Agent ID, if necessary. AGENT
LOGGED INTO ALL ACDS appears. Dial 328 again to log out of all ACD hunt groups.

• Enter the ACD hunt group number.

• Press # to log in to all of your ACD hunt groups.

The display shows AGENT LOGIN AGENT ID.

3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The
display shows the log in status for one or all hunt groups.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 43

Hunt Groups

Logging out of ACD Hunt Groups

You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.

T o log out of one or more ACD hunt group:

1. Do one of the following:

• Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT

LOGGED OUT OF ALL ACDS.

• Dial 327 to log out of one hunt group at a time.

If you were logged in to only one hunt group, the display shows AGENT LOGGED
OUT OF HUNT GROUP <number>.

If you were logged in to more than one hunt group, the display shows AGENT
LOGOUT HG #. Enter the extension number of the ACD hunt group.

Stopping the ACD Hunt Group Wrap-up Timer

Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up time is
15 seconds. Your system administrator can change the wrap-up timer settings.

Until this timer expires, you will not receive another hunt group call; however, you can stop the
wrap-up timer to allow calls to your extension.

T o stop the wrap-up timer:

With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED.

Other Hunt Group Features

The following features can be used by ACD or UCD hunt groups.

Requesting Agent Help

You can use Agent Help to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.

NOTE

Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.

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Model 5330/5340 User Guide – Issue 2, October 2008

T o use Agent Help:

1. While you are on a hunt group call, press (Special), and then dial
If you hear repeating tones, one of the following has occurred:

• The feature is not available at your endpoint.

• You already have four parties in your call.

• Not enough system circuits are currently available.

• The Agent Help Extension is in DND.

If you hear repeating tones, one of the following has occurred:

• The feature is not availabl e at your endpoint.

NOTE

• You already have four parties in your call.

• Not enough system circuits are currently available.

• The Agent Help Extension is in DND.

2. If not preprogrammed, dial the Agent Help extension number.

If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.

Diverting Hunt Group Calls

Hunt Groups

375.

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.

To divert hunt group calls:

Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your endpoint to accept calls.

Hunt Group Supervisor Features

The following features can be used by hunt group supervisors only.

Accepting or Rejecting Agent Help Calls

Supervisors can accept or reject Agent Help calls.

To accept an Agent Help request:

Answer as usual. Your microphone is automatically muted

T o reject an Agent Help request:

Dial 376 or press the REJECT HELP menu button (Model 5340 only). AGENT HELP
REJECTED appears.

.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 45

Hunt Groups

Monitoring Calls

You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. inter-station Monitor stops if the hunt group member terminates,
transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in the
following sections. You can also record the call. See “Using Record-A-Call” on page 32 for more
information about recording calls.

To use Station Monitor:

Dial 321 or press the SIL MONITOR menu button (Model 5340 only), and then enter the
extension number. MONITORING EXT <number> appears. Monitored hunt group
members may hear an “activation tone” when the feature is activated.

Using Barge-in

While monitoring a hunt group call, you can use Barge-in to join the call.

To barge-in to a hunt-group call:

Dial 386 or press the Barge-in menu button (Model 5340 only). BARGE-IN PROGRESS
appears.

Stealing Hunt Group Calls

While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.

To steal a hunt group call:

Dial 387 or press the STEAL menu button (Model 5340 only). CALL STOLEN FROM
EXT <number> appears.

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Cordless Devices

1

5

2

4

3

You can use the cordless handset and cordless headset to move around within your office or
adjacent offices. The cordless headset and handset are optional accessories, ordered
separately. Both cordless devices connect to your endpoint through the cordless module, which
attaches to the back of the endpoint. The cordless headset rests and recharges in a headset
cradle that attaches to the side of the endpoint. The cordless handset recharges in the handset
cradle.

The Cordless Devices Application provides access to the configuration settings and information
screens that apply to the cordless module and accessories. For more information, see “Pairing
a Cordless Accessory with the Cordless Module” on page 49.

The cordless module is shown here. The endpoints features are explained below.

Cordless Devices

Feature Function

1 – Cordless Module Attached to the back of the endpoint, the module

contains a light-emitting diode (LED) indicating that

2 – Cordless Headset Cordless handsfree operation for calls. If you are

3 – Cordless Headset Charging Cradle Provides power to recharge the cordless headset

4 – Cordless Handset Charging Cover Provides power to recharge the cordless handset

5 – Cordless Handset Cordless operation for handset calls. (You can

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 47

a cordless device is in use; also indicates the
pairing of module and a cordless device.

using the cordless headset, you do not need to use
the handset.

battery.

battery. Replaces the cover supplied with the
endpoint for corded handsets.

transfer from the endpoint handset to the cordless
headset at any time.)

Cordless Devices

1

2

Cordless Module

The cordless module is shown here.

CAUTION

Endpoint Damage Hazard. Attempting to remove the back plate on the endpoint to install

the cordless module before disconnecting the endpoint power supply may damage the
endpoint. For information about installing the cordless module, refer to the installation docu­mentation that is shipped with the unit.

Feature Function

1 – Cordless Module pairing button Initiates pairing between the cordless module and a

cordless device.

2 – Cordless Headset Cradle cable Connects to the cordless module to provide power

to the charging cradle.

Handset and Headset Combinations

The following combinations of corded and cordless headset and handset are supported on the
Model 5330/5340 endpoint:

• Corded handset only

• Corded headset only

• Corded handset and corded headset

• Cordless handset only

• Cordless headset only

• Cordless handset and cordless headset

• Corded handset and cordless headset

• Corded headset and cordless handset

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Model 5330/5340 User Guide – Issue 2, October 2008

Pairing the Cordless Module and Devices

Before using the cordless handset or headset, each device must establish communication with
the cordless module using a procedure called pairing.

An IP endpoint can have only one cordless handset and one cordless headset.
A cordless handset or headset can be paired with only one IP endpoint at a time.

NOTES

To pair a cordless device:

1. Ensure that the battery of the cordless device to be paired is at least partially charged.

2. Press and hold down the pairing button on the back of the cordless module

3. Press and hold down the hookswitch on the cordless handset or headset for five

4. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by

5. Press Close to exit.

To unpair a cordless device:

1. Press the blue Applications key, and then press Cordless Devs.

2. Press the device name you want to unpair. The information screen for the selected

3. Press Unpair this Device. If the device is in use, an error message appears. Otherwise,

4. Press Close.

The cordless module has a blue LED that indicates the current status of the module. The
handset is blinking, when the LED is on and off for an equal amount of time.

Pairing a new cordless handset or headset with the IP endpoint overwrites the
configuration of any previous handset or headset.

Pairing cannot be performed when the cordless device is already in use.

(see page 48) for five seconds to activate endpoint pairing mode. The LED on the
cordless module blinks. The Cordless Devices application opens on the endpoint and
prompts you to press the pairing button on the cordless device.

seconds to activate the device pairing mode. The LED on the cordless device blinks.
After a moment, the Cordless Devices application displays information for the device to
be paired.

displaying the paired device name and its battery level indicator and the number of
devices paired.

device appears.

the device is unpaired, removed from the display, and can no longer be used to interact
with the endpoint.

Cordless Devices

Blue LED Function

Solid Audio is active between the module and either the

handset or headset.

Blinking Pairing mode is active or a firmware upgrade is in

progress.
Off No audio is active.
Solid for two seconds Pairing is successful.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 49

Cordless Devices

Using a Cordless Device as a Remote Control

When not being used to talk, the cordless handset/headset buttons can act as a remote control
device to change display contrast, volume, and mute settings on the host IP endpoint. For
example, in a remote handsfree conference setting, you can use the Volume and Mute buttons
on a cordless device to adjust speaker levels and mute the microphone on an IP endpoint that
is not within his reach.

Alerting Tones and LEDs

The cordless devices provide the following alerting tones:

Feature Function

Mute key on cordless device ON/OFF Two-pitch tone occurs immediately. Reminder tone

occurs 30 seconds after activation and then

regularly until deactivated
Mute key on endpoint ON/OFF No immediate tone. Reminder tone occurs 30

seconds after activation and then regularly until

deactivated.
Low battery (within 10 minutes left) Three beeps and 20 second pause repeated three

times.
Low battery (within 2 minutes left) Three rapid beeps and 1.5 second pause repeated

three times.
Out of range Repetitive 3-pitch tone until you are back in range.

NOTES

Low Battery Level

When the battery of a cordless device reaches a near-critical level , the endpoint displays a
warning. Until the battery is recharged (or until it becomes fully discharged), the warning is
repeated at each new call. To continue with a call while charging the cordless device, switch to
speakerphone and then cradle the cordless device.

Audio indications are heard in the handset only when it is in use, and may interrupt
voice transmission.

If you are out of range for more than 10 seconds, any call that is in progress is
dropped and not recovered.

Page 50 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Cordless Handset

4

3

2

The cordless handset, shown below provides office mobility, allowing you to place and answer
calls while away from your desk. Replacing the standard corded handset, the cordless handset
contains a chargeable battery that charges in the handset cradle when not in use. To use the
cordless handset, you must pair the handset with the endpoint. For more information, see
“Pairing the Cordless Module and Accessories” on page 49.

Cordless Devices

1

Cordless Handset Features

Cordless handset elements are shown in the following table.

Feature Function

1 – Cordless Handset LED Blue: LED indicating the status of the handset.

2 – Hookswitch and pairing button Lifting the handset from the cradle activates the

3 – Mute button Mute allows you to turn the microphone off during a

4 – Volume Up and Down button Up and Down buttons provide volume control for the

Green: LED indicating the status of the handset

battery.

For more information see page 52.

handset. If the handset is already out of the cradle,

pressing the hookswitch takes the handset off-hook.

Pressing the hookswitch again returns it to on-hook.

Pressing the hookswitch while on a speakerphone

all, moves the call to the cordless handset.

call.

ringer and handset/headset.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 51

Cordless Devices

Answering Calls

To answer a call:

Do one of the following:

• Lift the cordless handset.

• If the handset is already out of the cradle, press the hookswitch button on the

Hanging Up

To hang up:

Do one of the following:

• Replace the cordless handset in the cradle.

• Press the hookswitch button on the handset.

Cordless Handset LEDs

The handset has two LEDs:

• Blue – indicates the operational status of the handset.

• Green – indicates the status of the electrical charge of the battery.

The handset is blinking, when the LED is on and off for an equal amount of time. The handset is
winking, when the LED is on for a short period of time and off for a longer period of time.

handset.

Led Color LED State Indicates

Blue Solid Handset is muted.

Blinking Handset is in pairing mode.
Winking Active audio path between handset and

module.

Off No audio path between handset and module.

Battery is dead.

Green Solid Battery is fully charged.

Blinking Battery is charging.
Off When handset is cradled and the LED does

not flash or illuminate, this indicates an
absence of battery power. During the first
30 – 60 minutes that the light is off, the
battery may be trickle charging. If that is the
case, the LED resumes normal behavior
within that 60–minute period. If the LED
remains off for more than 60 minutes, then
either the battery is no longer chargeable or
there is a problem in the charging circuit.

NOTE

It is normal for the handset LED to cycle between blinking and solid as battery
charge is maintained.

Page 52 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Cordless Headset

2

41

3

5

1

The cordless headset offers the same capability as the cordless handset to make and answer
endpoint calls away from your desk, while adding the convenience of hands-free operation.

When not in use, the cordless headset sits in the headset charging cradle. For more information
on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 50.

To use the cordless headset, you must pair the headset with the endpoint. For more information,
see “Pairing the Cordless Module and Devices” on page 49.

Cordless Headset Features

The cordless headset is shown here.

Cordless Devices

Answering Calls

To answer a call:

Hanging Up

If you are out of range for more than 10 seconds, any call that is in progress is dropped and not
recovered.

To hang up:

1 – Microphone 4 – Volume control
2 – Boom arm 5 – Hookswitch and pairing button
3 – Linked Indicator (LED)

Do one of the following:

• Lift the cordless headset from the cradle.

• If the headset is already out of the cradle, press the hookswitch button on the

headset.

Do one of the following:

• Replace the cordless headset in the cradle.

• If the headset is already out of the cradle, press the hookswitch button on the

headset.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 53

Cordless Devices

Cordless Headset LEDs:

There are two LEDs associated with the cordless headset:

• Blue – Indicates the operational status of the headset

• Green – Indicates the status of the electrical charge of the battery

The handset is blinking, when the LED is on and off for an equal amount of time. The handset is
winking, when the LED is on for a short period of time and off for a longer period of time.

Led Color LED State Indicates

Blue (on
headset)

Green (on
cradle)

Solid Headset microphone is muted.
Blinking Headset is in pairing mode.
Winking Active audio path between Headset and

Module.

Solid for 2 seconds Indicates one of the following:

• Pairing successful

• New battery installed

Solid Battery is fully charged.
Blinking Battery is charging.
Winking Indicates low voltage when headset is

uncradled.

Off When headset is cradled, indicates battery is

not charging.

Page 54 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Troubleshooting

The following sections can help you solve problems that you may be experiencing with your
endpoint. Troubleshooting topics include:

• Contact Information: Information about system administrator contacts.

• Error Messages: Error messages and descriptions.

• Troubleshooting Tips: Possible problems and methods to solve them.

Contact Information

Your system administrator can help you with items such as changing your settings or modifying
endpoint features. System administrator duties include:

• Adding new user accounts.

• Setting the date and time.

• Programming System Speed-Dial numbers.

• Making database changes, such as changing user names and extension numbers.

Contact your system administrator with questions that are not covered in this user guide. If you
need further assistance, you can find provider information on the Mitel Web site
(www.mitel.com). All sales, service, and support are coordinated at the local level.

Troubleshooting

Error Messages

The following error messages may appear when using your endpoint.

CANNOT ACCESS FEATURE The feature is enabled but other feature-related

CANNOT ACCESS RESERVED
FEATURE

INVALID FEATURE CODE The feature code entered does not exist. Retry using

INVALID EXTENSION NUMBER The extension number entered does not exist. Retry

NO UPDATE PERFORMED The feature was not completed or one or more feature

Message Reason

conditions were not met. Make sure that all feature­related conditions are met and retry.

Y our system does not support the feature. Contact your
system administrator for more information.

the correct feature code (see page 12).

using a valid extension number.

conditions were not met.

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 55

Troubleshooting

Troubleshooting Tips

The following table includes troubleshooting tips for endpoint and system features.

You can often correct problems that you may be experiencing by resetting the

NOTE

The endpoint is not working properly. Contact your system administrator.
I cannot use one or more of the

features described in this guide.

endpoint to the default settings. See “Resetting the Endpoint to the Default
Settings” on page 16.

Problem Possible Solution

The feature may not be enabled. Contact your system
administrator for more information.

I cannot program System Speed-Dial
numbers.

I cannot change the time and date on
the endpoint display.

Your system administrator programs System Speed
Dial numbers.

Y our system administrator programs the time and date.
Contact your system administrator if you notice that the
date and time are incorrect.

I am experiencing audio problems on
my endpoint such as echo, distorted

Contact your system administrator if you are having
audio problems.

sound, or choppiness.
The name on the display is incorrect. Your system administrator assigns display names.
I cannot use the local telephone

company star codes (for example,
*82, *69) when I press the Outgoing
button or use the Outgoing Call
access code (8 is the default code)
when calling an external number.

Rather than pressing the Outgoing button or 8 to
access an outside line, you must dial a Select Line
Group number before you can use the star codes. For
example, if your system is using the default Select Line
Group numbers, dial 92001 to access that line. After
you have dial tone, you can dial the star code and the
number.

I cannot use the Agent Help or
Record-a-Call features.

If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P call.
Contact your system administrator for more
information.

I cannot program a inter-station
Speed-Dial number to the button I
want.

Before assigning the speed-dial number to a
programmable button, you must store the number with
either a inter-station or System Speed-Dial code.

Page 56 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Index

Index

A

Account codes, using 25
Agent Help

accepting or rejecting 45

requesting 44
Agent, ACD hunt group 43
Answering calls 17
Audio problems 56
Automatic

Access, using 17

Trunk Answer, using 18

B

Background music, background 11
Barge-in, using 46
Buttons

DSS/BLF 15

feature 4

C

Call Forward

Manual 30

System 30

using 30
Call logs, using 33
Callback, requesting 19
Caller ID information, displaying 29
Calls

answering 17

camping-on to endpoint 19

conference, placing 31

emergency, placing 18

endpoint, queuing for 19

external, placing 20

forwarding 30

logs, using 33

muting the microphone 27

picking up (reverse transferring) 29

placing internal (IC) 19
recording 32
transferring 28

waiting 17
Camp-on, using 19
Canceling features 4
Changing

keymaps 16

the language 11

volume levels 10
Characters, entering dialpad 21
Codes

account 25

default system access 12

feature, default 12

Outgoing Call access 18, 20
Comfort and safety tips 6
Conference calls

adding a party to 31

dropping out of 31

ending 32

placing 31

transferring 31
Contacts, information 55
Cordless Devices

Alerting Tones and LEDs 51

D

Default

programmable buttons, resetting to 15

settings, returning the endpoint to 16

system access codes 12
Dialpad

buttons 5

characters, entering 21
Direct Station Selection/Busy Lamp Field (DSS/BLF) 15
Display

name, changing 56
Diverting hunt group calls 45
Do-Not-Disturb, using 39

Mitel® Model 5330/5340 User Guide – Issue 2, October 2008 Page 57

Index

E

Emergency calls, placing 18
Endpoint

blank display 1
changing volume levels 10
comfort and safety 6
default settings, returning to 16
error tones 5
features

dialpad buttons 5
feature buttons 4
menu buttons (Model 5340) 5
Navigation page buttons 5
programmable buttons 11
Ring/Message Indicator 4
speaker 4

Model

5330 2

5340 3
ring tone, selecting 10
signals 5
viewing angle, changing 9

Error

messages 55
tones, endpoint 5

H

Handset

off-hook 5
off-hook, on-hook 5
on-hook 5

Handsfree Mode

overriding 27

using 27
Headset, using 6
Hold

Individual 28

System 28
Hookflash, entering 28
Hunt groups

accepting or rejecting Agent Help 45

Agent Help, requesting 44

agent IDs 43

Automatic Call Distribution (ACD) 43

Barge-in, using 46

calls

diverting 45
monitoring 46

stealing 46
logging out of 44
types 43
Uniform Call Distribution (UCD) 43
wrap-up timer 44

Extension numbers 12
External calls, placing 20

F

Feature

buttons 4
canceling 4
codes, using 12

I

Individual Hold, using 28
Internal calls, placing 19

K

Keymaps, changing 16

L

G

Language, changing 11

Group Listen, using 32

Page 58 Mitel

Logs, call 33

®

Model 5330/5340 User Guide – Issue 2, October 2008

Index

M

Members, hunt group 43
Menu buttons (Model 5340) 5
Messages

canceling 38
deleting 38
Do-Not-Disturb 39
error 55
leaving 37
pages 41
Reminder 40
replying to 38
viewing 38

voice, listening to 38
Microphone, muting 27
Model

5330 2

5340 3
Music, background 11
Mute, using 27

N

Navigation page buttons 5
Numbers, redialing external 20

O

Off-hook 5
On-hook 5
Outgoing Call access code 18, 20

P

Paging

enabling or disabling 41

using 41
Password, Remote Programming

changing 35

entering 34
Placing calls

conference 31

external 20

internal 19
Programmable buttons

assigning 11

resetting to default values 15

viewing button assignments 15

Q

Queuing for an endpoint 19

R

Record-A-Call, using 32
Redialing external numbers 20
Reminder Messages, using 40
Remote Programming

password

changing 35
entering 34

using 34
Reverse Transfer (Call Pickup), using 29
Ring Intercom Always, using 27
Ring Message Indicator 4

S

Selecting a ring tone 10
Settings, returning to default 16
Signals, endpoint 5
Speaker, external 4
Speakerphone

description 4

Group Listen, using 32

handsfree calls 27
Speed dial

Station, using 21

System, using 20

using 20
Star codes, telephone company 56
Station messages

canceling 38

deleting 38

leaving 37

replying to 38

viewing 38
Station Monitor, using 46
Station Speed Dial

numbers

deleting 23
dialing 22
storing 21

using 21

Page 59 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Index

Stealing calls 46
System

forwarding 30
Hold 28
information, displaying 29
time and date, setting 56

System information, viewing 7

T

Time and date, system 56
Tips

comfort and safety 6

troubleshooting 56
Transferring calls 28
Troubleshooting tips 56

V

Voice mail user guides 37
Voice messages

deleting 38
leaving 37
listening to 38

Volume levels 10

W

Waiting calls, answering 17
Wrap-up timer, stopping 44

Page 60 Mitel

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Model 5330/5340 User Guide – Issue 2, October 2008

Part No. 550.8123
Issue 2, October 2008

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