Mitel 5010 User Manual

USER GUIDE

IP Phone

5010

M I T E L N E T W O R K S

3300 ICP - 7.0

Contents

ABOUT YOUR PHONE

For Users on Resilient 3300 ICP Systems 2

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset! 2
Protect your hearing 2
Angle the phone for easier viewing 2
Changing Handsets 4

CUSTOMIZING YOUR PHONE

Ringer Control 4
Handset Receiver Volume Control 4
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 5
Language Change 5

1

2

4

MAKING AND ANSWERING CALLS

Make a call 6
Answer a call 6
Redial 6
Redial - Saved Number 6
Speed Call Keys 7
Speed Call - Personal 8
On-Hook Dialing 8
Auto-Answer 8

6

-i-

CALL HANDLING

Hold 9
Transfer 9
Conference 10
Conference Split 10
Swap 10
Call Forward 11
Call Forward - Remote 12
Call Forward - End Chaining 13
Call Forward - Override 13
Messaging - Advisory 13
Messaging - Callback 14
Messaging - Cancel Callback 14
Messaging - Cancel All Callbacks 14

9

USING ADVANCED FEATURES

Account Codes 15
Attendant Call Hold - Remote Retrieve 15
Call Park 16
Call Pickup 17
Campon 17
Do Not Disturb 17
Override 18
Paging 18
Direct Paging 18
Headset Operation 19
Headset Operation (with Feature Control Switch) 20
Music 20
Group Paging / Meet Me Answer 21
Trunk Flash 21
Record a Call 22
Hot Desking 23
Tag Call 24
Call History 25

15

-ii-

ABOUT YOUR PHONE

j

The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , )
and seven personal keys with built-in status indicators. The personal key on
the bottom left is always your Prime Line; the remaining personal keys can
be programmed as:

z

Feature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.

z

Speed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.

z

Line Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system
administrator.

Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.

Note: When using the SuperKey, press Cancel to back up one menu level.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch (PN9132-800-500­NA/9132-800-501-NA) must be installed in the dedicated headset jack (the

ack nearest the front of the set). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick­disconnect plug restores handset operation.

Telephone status indicators

When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off

-1-

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashing rectangle on the display. The rectangle remains until the
switch to the primary system is complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

Angle the phone for easier viewing

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1. Press the tilt-release paddle on the telephone base.

2. Tilt your telephone to the desired angle.

3. Release the tilt-release paddle.

-2-

-3-

Changing Handsets

Your 5010 IP telephone is compatible with several specialty handsets. To
remove the handset shipped with your set from the handset cord:

1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight

wire.

2. On the handset, locate the plastic groove leading into the handset jack.

The groove is on the side of the jack that is closest to the handset
microphone.

3. Slide the end of the wire into the handset jack along the groove until it

stops underneath the handset cord clip.

4. While gently pulling on the handset cord, use the wire to pry the clip

upward. The cord will separate from the handset.

5. Store the original handset in a safe place.

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing:

z , or )

To adjust the Ringer Pitch while the set is idle:

1. Press SUPERKEY.

2. Press # until "Ringer Adjust?" appears.

3. Press *.

4. Press *.

5. Press , or ) .

6. Press #.

7. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the
handset:

z

Press , or ) .

-4-

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when
listening to background music:

z

Press , or ) .

Display Contrast Control

To adjust the Display Contrast while your set is idle:

z Press , or ) .

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key or REDIAL.

3. Press SUPERKEY.

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press # until "Language?" appears.

3. Press *.

4. Press *.

5. Press # until the desired language appears.

6. Press *.

-5-

MAKING AND ANSWERING CALLS

Make a call

1. Lift the handset.

2. If you want to use a Non-Prime Line, press a Line Appearance key.

3. Dial the number,

OR

-

-

Press a Speed Call key

-OR-
Press REDIAL.

Answer a call

z

Lift the handset.

-OR-
Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

Redial - Saved Number

To save the last number that you manually dialed:

1. Lift the handset.

2. Dial **79.

To Redial a saved number:

1. Lift the handset.

2. Dial *6*.

-6-

Speed Call Keys

You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).

To dial a stored Speed Call number:

1. Lift the handset.

2. Press a Speed Call key.

To store a Speed Call number:

1. Press SUPERKEY.

2. Press # until "Personal Keys?" appears.

3. Press *.

4. Press a personal key that isn't a line key.

5. Press *.

6. Do one of the following:



To enter a new number, dial the number (press HOLD between digits
to create a one-second pause during dialing; press HOLD more than
once to lengthen the pause).



To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)



To enter the last number dialed, press REDIAL.

7. Press the personal key again.

8. Do one of the following:



To make the number private, press *.



To keep the number visible, press #.

9. Press SUPERKEY.

-7-

Speed Call - Personal

To dial a stored personal Speed Call number:

1. Lift the handset.

2. Dial *58.

3. Enter an index number between 00 and 09.

To store a personal Speed Call number:

1. Lift the handset.

2. Dial *67.

3. Enter an index number between 00 and 09.

4. Dial the number to be stored (press Hold between digits to create a one-

second pause during dialing; press Hold more than once to lengthen the
pause).

5. Hang up.

On-Hook Dialing

To dial without lifting the handset:

1. If you want to use a Non-Prime Line, press a Line Appearance key.

2. Dial the number.

3. Lift the handset.

Auto-Answer

To enable or disable Auto-Answer:

z Press the Auto-Answer feature key.

To answer a call when you hear ringback:

z

Lift the handset.

-8-

CALL HANDLING

Hold

To place a call on Hold:

z

Press Hold.

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

z

Press the flashing line key.

-OR-
Dial **1 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. Do one of the following:



To complete the Transfer, hang up.

 To announce the Transfer, wait for an answer, consult, and hang up.



To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. To complete the Transfer, press the Release feature key.

-9-

Conference

To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:

1. Press TRANS/CONF.

2. Dial the number of the next party.

3. Wait for an answer.

4. Press TRANS/CONF.

To leave a Conference:

z

Hang up.

Conference Split

To Split a Conference and speak privately with the original party:

1. Press TRANS/CONF.

2. Dial *41.

Swap

To call another party when you are in an established two-party call:

1. Press TRANS/CONF.

2. Dial the number.

To alternate between the two parties:

z

Press the Swap/Trade feature key.

-10-

Call Forward

Call Forward lets you redirect incoming calls to an alternate number. Always
redirects all incoming calls regardless of the state of your telephone. B-Int
redirects internal calls when your telephone is busy, and B-Ext redirects
external calls when your telephone is busy. NA-Int redirects internal calls
after several rings if you don't answer, and NA-Ext redirects external calls
after several rings if you don't answer.

Note: For information about "I'm Here?", see Call Forward - Remote.

To program Call Forward:

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press *.

4. Press # until the type of Call Forward that you want to set up appears

(see above).

5. If a number is already programmed, press *.

6. Press *.

7. Dial the destination number.

8. Press ) .

To turn Call Forward on and off (once it has been programmed):

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press *.

4. Press *.

5. Press #.

-11-

Call Forward - Remote

To forward calls from a remote station to your current location:

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press *.

4. Press # until "I'm Here?" appears.

5. Press *.

6. If a number is already programmed, press *.

7. Press *.

8. Dial the extension number of the remote station.

9. Press *.

0. Press ) .

To cancel Call Forward - Remote from the station that set the remote
forwarding:

1. Lift the handset.

2. Dial **77.

3. Dial the extension of the remote station.

4. Hang up.

To cancel Call Forward - Remote from the station that was forwarded:

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press *.

4. Press *.

5. Press *.

6. Press #.

7. Press SUPERKEY.

-12-

Call Forward - End Chaining

To ensure that calls do not get forwarded again by the destination
number:

1. Lift the handset.

2. Dial 64.

3. Hang up.

To again allow calls to be forwarded by the destination number:

1. Lift the handset.

2. Dial **73.

3. Hang up.

Call Forward - Override

To override Call Forward and ring a station:

1. Lift the handset.

2. Dial *1*.

3. Dial the extension number.

Messaging - Advisory

To turn Messaging - Advisory on:

1. Press SUPERKEY.

2. Press *.

3. Press # until the desired message appears.

4. Press *.

To turn Messaging - Advisory off:

1. Press SUPERKEY.

2. Press *.

3. Press *.

-13-

Messaging - Callback

To leave a Callback Message on a telephone when you hear busy or
ringback tone:

z Press MESSAGE.

To respond to a message waiting condition on your telephone:

1. Press MESSAGE.

2. Do one of the following:



To call the message sender, press #.



To erase the message, press *.

To answer a Callback:

z Lift the handset.

Messaging - Cancel Callback

To cancel a Callback:

1. Lift the handset.

2. Dial *1#.

3. Dial the number of the called station.

4. Hang up.

Messaging - Cancel All Callbacks

To cancel all Callbacks:

1. Lift the handset.

2. Dial #1.

3. Hang up.

-14-

USING ADVANCED FEATURES

Account Codes

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. Press #.

To enter an Account Code during a call:

1. Press TRANS/CONF.

2. Dial **3.

3. Dial the Account Code digits.

4. Press #.

5. Press CANCEL.

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1. Lift the handset.

2. Dial *23.

3. Dial the digits announced by the attendant.

-15-

Call Park

ging

g

The Call Park feature allows you to place a call in a special hold state. You,
or someone else, can then retrieve the call from any extension in the
system.

After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.

To park an active call:

1. Do one of the following:



Press the Call Park feature key (must be programmed)

 Press TRANS/CONF, and then dial *7#.

The display shows PARKED@, followed by the park destination and
parking spot index (if applicable). Example: PARKED@ 1234 @ 02.

2. Dial the directory number on which to park the call (not required if the

number is programmed to the Call Park feature key).

3. To inform a user that a parked call is waiting, do one of the following:

 If automatic paging is enabled, announce the call and the park

retrieve digits shown on the display.

 If automatic paging is disabled, dial **9, followed by the Pa

number (if required). Then, announce the call and park retrieve digits
shown on the display.

zone

To retrieve a parked call:

1. Do one of the following:



Dial *8#.



Press the Call Park - Retrieve feature key (must be programmed).

2. Dial the directory number on which the call is parked (not required if the

number is programmed to the Call Park feature key).

3. If there are multiple calls parked on the number, dial the two-digit index

number to retrieve a specific call, or # to retrieve the lon

-16-

est parked call.

Call Pickup

To answer a call that is ringing at another station in your Pickup
Group:

1. Lift the handset.

2. Press the Pickup feature key.

To answer a call that is ringing at a station not in your Pickup Group:

1. Lift the handset.

2. Dial **6.

3. Dial the number of the ringing station.

Campon

To Campon to a busy station:

z

Press the Wait feature key.

To retrieve a call when you hear Campon tone:

z

Press the Trade feature key.

Do Not Disturb

To activate or deactivate Do Not Disturb:

z

Press the Do Not Disturb feature key.

To activate Do Not Disturb from a remote station:

1. Lift handset.

2. Dial **5.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Hang up.

To deactivate Do Not Disturb from a remote station:

1. Lift handset.

2. Dial ##5.

3. Dial the number of the station with Do Not Disturb activated.

4. Hang up.

-17-

Override

To use Override when you encounter busy or DND tone:

z

Press the Intrude feature key.

Paging

To use Paging:

1. Lift handset.

2. Press the Pager feature key.

3. Dial the Paging zone number (if required).

4. Make the announcement.

Direct Paging

Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.

To page a party:

1. Lift the handset.

2. Dial *37.

3. Dial the extension number.

4. Speak to the dialed party after the tone.

To answer a Direct Page (indicated by a single burst of tone):

z

Lift handset.

-18-

Headset Operation

To enable Headset Operation:

z

Press the Headset feature key.

To answer a call (when Auto Answer is disabled):

z

Press the flashing line key.

To hang up:

z

Press CANCEL.

To disable Headset Operation:

z Press the Headset feature key.

-19-

Headset Operation (with Feature Control Switch)

IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch
(PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated
headset jack (the jack nearest the front of the set). Installation will disable
your handset microphone. Disconnecting the headset at the jack or at the
quick-disconnect plug restores handset operation. If handset operation is
required for an extended period of time, you should press the Headset
feature key to return the telephone to handset mode.

To enable Headset Operation:

z

Press the Headset feature key.

To answer a call:

z

Press flashing Line Appearance key

-OR-
Quickly press and release the headset's feature control switch.

To mute the headset microphone:

z

Press and hold the headset's feature control switch.

To hang up:

z Press CANCEL.

-OR-
Quickly press and release the headset's feature control switch.

To disable Headset Operation:

z

Press the Headset feature key.

Music

To turn Music on and off when the set is idle:

z Press the Music feature key.

-20-

Group Paging / Meet Me Answer

Group Paging allows you to page a group of telephones through their built-in
speakers. You can belong to to as many as three paging groups with one
group designated as your "prime" group.

When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.

To make a Group Page:

1. Lift the handset.

2. Press Direct Page or dial *37.

3. Do one of the following:



To page your prime page group, press #.



To page a specific page group, dial the page group directory number.

4. Speak to the dialed party after the tone.

To respond to a Group Page by using Meet Me Answer:

1. Lift handset.

2. Dial *88.

3. Do one of the following:

 To respond to a page from your prime page group, press #.



To respond to a page from a specific page group, dial the page group
directory number.

Trunk Flash

The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.

To flash a trunk while talking on an outside call:

1. Press TRANS/CONF.

2. Dial *57 for a single flash or *56 for a double flash.

3. Wait for dial tone.

4. Dial the Centrex feature access code.

-21-

Record a Call

This feature uses your voice mail system to record your telephone
conversations.

Note: You may be required by law to inform the other party that you are
recording the conversation. For specific instructions, consult your system
administrator.

To start recording while on a 2-party call:

z Press the Record Call key. (See Feature Keys elsewhere in this guide for

instructions on programming a Record Call key to your phone.)

Note: Your system may be programmed to automatically begin recording

external calls when you or the other answers.

To stop and save a recording:

z Hang up.

Putting the call on hold saves the recording; taking the call off hold starts a
new recording. Depending on system programming, hanging up, or pressing
TRANS/CONF or a DSS/BLF key, may also save the recording.

To stop and erase a recording:

z

Press CANCEL.

To listen to a recording:

1. Lift the handset.

2. Access your voice mailbox.

3. Follow the prompts to retrieve the recording.

-22-

Hot Desking

Hot Desking allows you to log into the telephone system from any phone
designated as a Hot Desk phone. Simply log in at the phone using your
assigned Hot Desk User Extension Number and the phone immediately
assumes all your speed dials, features keys, call forwarding setup, and line
appearances - even your language preference for the display. Any changes
you make to the phone while you are logged in--for example, adding a
speed dial--are saved to your personal profile. Logging in activates your
profile on any phone that supports Hot Desking.

Note: All Hot Desking profiles have 13 programmable keys. If you log into a
phone that has a fewer number of keys, the extra ones are "hidden". Only
the use of the extra keys is lost, not the features assigned to them.

To log into a Hot Desking phone (the phone must be idle):

1. Dial 222.

2. Press *.

3. Enter your Hot Desk User Extension Number

4. Press *.

To log out of Hot Desking phone (the phone must be idle):

1. Dial 333.

2. Press #.

3. Press the *.

Note: Your profile can only be active on one phone at a time. If you log in
from another phone without logging out from the first one, the system will
automatically deactivate your profile on the first phone.

Hot Desk Remote Logout

A user that has forgotten to log out of a Hot Desking phone can be logged
out using any phone that supports Hot Desk Remote Logout.

To remotely log out a Hot Desking phone:

1. Dial 111.

2. Dial the Hot Desk User Extension Number that you want to log out.

-23-

Tag Call

Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.

CAUTION: Tagging a non-malicious call may result in fines or other
penalties.

To tag a malicious call:

z

Press the Tag Call feature key while the call is in progress.
See "Feature Keys" elsewhere in this guide for information on
programming a Tag Call feature key to your phone.

-OR-

z

Press TRANS/CONF.

z

Dial *55.

If the call was successfully tagged "Thank You" is shown on the display;
otherwise, "Not Allowed" is displayed.

Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.

-24-

Call History

Call History keeps track of the name s (if available) and telephone numbers
of missed calls, answered incoming external calls, and outgoing externa l
calls. Once enabled on your phone by your system administrator, it functions
automatically.

To display the call history, and view call detail:

1. Press the Call History feature key. The total number of missed calls is

displayed in brackets ( ), the number of new missed calls is indicated
with a *.

2. To browse though the list of missed calls, press the * key (Yes), followed

by the UP and DOWN keys to scroll through the list. To view answered
or outgoing calls, press the # key (No) once for answered, twice for
Outgoing. Use the UP and DOWN keys to scroll through the list of
answered or outgoing calls.

3. To view the number of the call, press the # key (Options).When the

options screen is displayed, press the * key (Details) to display the
number. From the number display, press the # key (Next) to display the
call time and date.

To return a call:

1. Display the call you want to return.

2. Do one of the following:



If the call is internal, and the caller name is known, press the * key
(Call). For unknown numbers, the * key is not displayed.



If the call is external, and you normally need to precede external calls
with a digit such as 9, its likely that your system administrator has
programmed your system to insert the 9 for you. In this case,
pressing the * key (Call) initiates the call immediately. Sometimes
the system will be unable to complete the dialing automatically. When
this happens, you can edit the dialed digits manually by pressing the
# (Clear) key. Use the # key to delete the left-most digit, and then
type the digits to insert them. When you have the dial string edited to
suit your needs, press the * key (Call) to dial the number.

-25-

To delete all missed, answered, or outgoing call logs:

1. After selecting the type of logs you wish to delete, press the # key

(Delete All).

2. Confirm that you do want to delete all items by pressing the * key (Yes).

To delete a particular call from the call log:

1. With the call log that you want to delete displayed, press the # key

(Options). The Options menu is displayed.

2. Press the # key (Delete) to delete the log.

-26-

TM

, ® Trademark of Mitel Networks Corporation.

© Copyright 200

6, Mitel Networks Corporation.

All rights reserved.