Mitel 5010 User Manual

USER GUIDE

IP Phone

5010

M I T E L N E T W O R K S

3300 ICP - 7.0

Contents

ABOUT YOUR PHONE

For Users on Resilient 3300 ICP Systems 2

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset! 2 Protect your hearing 2 Angle the phone for easier viewing 2 Changing Handsets 4

CUSTOMIZING YOUR PHONE

Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 5 Display Contrast Control 5 Feature Keys 5 Language Change 5

MAKING AND ANSWERING CALLS

Make a call 6 Answer a call 6 Redial 6 Redial - Saved Number 6 Speed Call Keys 7 Speed Call - Personal 8 On-Hook Dialing 8 Auto-Answer 8

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CALL HANDLING

Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward - End Chaining 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 Messaging - Cancel Callback 14 Messaging - Cancel All Callbacks 14

USING ADVANCED FEATURES

Account Codes 15 Attendant Call Hold - Remote Retrieve 15 Call Park 16 Call Pickup 17 Campon 17 Do Not Disturb 17 Override 18 Paging 18 Direct Paging 18 Headset Operation 19 Headset Operation (with Feature Control Switch) 20 Music 20 Group Paging / Meet Me Answer 21 Trunk Flash 21 Record a Call 22 Hot Desking 23 Tag Call 24 Call History 25

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ABOUT YOUR PHONE

The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as:

Feature keys (for example, Swap). You can program feature keys using the Desktop Tool. Your administrator can also program feature keys.

Speed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.

Line Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

Your telephone also features display-assisted selection of features, on-hook dialing, and a large Message Indicator.

Note: When using the SuperKey, press Cancel to back up one menu level.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch (PN9132-800-500NA/9132-800-501-NA) must be installed in the dedicated headset jack (the

ack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.

Telephone status indicators

When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on/fast off

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For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Angle the phone for easier viewing

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1. Press the tilt-release paddle on the telephone base.

2. Tilt your telephone to the desired angle.

3. Release the tilt-release paddle.

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Changing Handsets

Your 5010 IP telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord:

1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight

wire.

2. On the handset, locate the plastic groove leading into the handset jack.

The groove is on the side of the jack that is closest to the handset microphone.

3. Slide the end of the wire into the handset jack along the groove until it

stops underneath the handset cord clip.

4. While gently pulling on the handset cord, use the wire to pry the clip

upward. The cord will separate from the handset.

5. Store the original handset in a safe place.

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing:

z , or )

To adjust the Ringer Pitch while the set is idle:

1. Press SUPERKEY.

2. Press # until "Ringer Adjust?" appears.

3. Press *.

4. Press *.

5. Press , or ) .

6. Press #.

7. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the handset:

Press , or ) .

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Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when listening to background music:

Press , or ) .

Display Contrast Control

To adjust the Display Contrast while your set is idle:

z Press , or ) .

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key or REDIAL.

3. Press SUPERKEY.

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press # until "Language?" appears.

3. Press *.

4. Press *.

5. Press # until the desired language appears.

6. Press *.

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MAKING AND ANSWERING CALLS

Make a call

1. Lift the handset.

2. If you want to use a Non-Prime Line, press a Line Appearance key.

3. Dial the number,

Press a Speed Call key

-OR- Press REDIAL.

Answer a call

Lift the handset.

-OR- Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

Redial - Saved Number

To save the last number that you manually dialed:

1. Lift the handset.

2. Dial **79.

To Redial a saved number:

1. Lift the handset.

2. Dial *6*.

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