Mitel 430, 415 System Manual

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MIVOICE OFFICE 400

MITEL 415/430

AS OF VERSION R4.1

SYSTEM MANUAL

syd-0580_en / 1.2 – R4.1 – © 08.2016

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department for additional information:

legal@mitel.com

For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents

For more information on the PD patents that are licensed, please refer to.

www.cmspatents.com

PATENT NOTE ON POWER OVER ETHERNET

Mitel 415/430 as of R4.1

syd-0580/1.2 – 08.2016

®, ™ Trademark of Mitel Networks Corporation

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Content

1 Product and Safety Information . . . . . . . . . . . . . . . . 9

1. 1 About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1. 2 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1. 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1. 4 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1. 5 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1. 6 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 2 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 2. 1 Installation versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2. 2. 2 Positioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2. 3 Networking Possibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2. 4 Mitel system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2. 5 Various phones, terminals and equipment . . . . . . . . . . . . . . . . . . . . . 27

2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2. 7 Applications and application interfaces . . . . . . . . . . . . . . . . . . . . . . . . 28

2. 7. 1 Mitel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2. 7. 2. 1 Mitel Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . 35

2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2. 7. 2. 6 System monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 7. 2. 9 Voice over IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 8 First steps.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 9 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

3 Expansion Stages and System Capacity. . . . . . . . . 39

3. 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

3. 2 Basic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

3. 2. 1 Interfaces, display and control elements . . . . . . . . . . . . . . . . . . . . . . . 40

3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3. 2. 3 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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3. 3. 2 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3. 3. 2. 2 Terminal cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

3. 3. 2. 3 Options card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3. 3. 3 Wiring Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3. 4. 1 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3. 4. 2 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3. 4. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3. 4. 4 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

3. 4. 5 Software assurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3. 4. 6 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3. 4. 6. 1 Description of available licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3. 4. 7 Restricted operating mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

3. 4. 8 Temporary offline licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

3. 4. 9 Trial licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

3. 4. 10 Power supply capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

3. 4. 10. 1 Supply power available for terminals. . . . . . . . . . . . . . . . . . . . . . . . . . 79

3. 4. 10. 2 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . 80

4 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 2. 1 Equipment supplied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 2. 2 Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 2. 2. 1 Cable cover set for Mitel 415/430 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 2. 2. 2 Mitel 415 rack-mounting set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 2. 2. 3 Mitel 430 rack-mounting set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

4. 2. 3 Location requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

4. 2. 4 Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4. 2. 5 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4. 2. 5. 1 Minimum distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4. 2. 5. 2 Drilling plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

4. 2. 5. 3 Drilling template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

4. 2. 5. 4 Wall-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

4. 2. 6 Desktop installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

4. 2. 7 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

4. 2. 7. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

4. 2. 7. 2 Installing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4. 2. 7. 3 Installing the cable cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . . 92

4. 3. 1 Connecting the earthing wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 4. 1 115/230 V power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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4. 4. 2 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . 96

4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 5. 1 Interface card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 5. 2 Wiring Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

4. 5. 3 DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

4. 5. 4 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . 101

4. 6. 1 Direct connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

4. 6. 2 Indirect connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . 102

4. 6. 2. 2 Connection to a universal building cable installation (UBC) . . . . . . . 104

4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

4. 7. 1 Port addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

4. 7. 2 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

4. 7. 2. 3 FXO network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

4. 7. 3. 1 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

4. 7. 3. 2 BRI-S terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

4. 7. 3. 3 FXS terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

4. 7. 4 Emergency fan-out-panel (EFOP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

4. 7. 5 Equipment on the ODAB options card. . . . . . . . . . . . . . . . . . . . . . . . 138

4. 7. 5. 1 Connection of a door intercom (TFE) . . . . . . . . . . . . . . . . . . . . . . . . 138

4. 7. 5. 2 Control outputs and control inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . 141

4. 7. 6 Audio interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

4. 7. 7 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

4. 8 Installing, powering, connecting and registering terminals . . . . . . . . 147

4. 8. 1 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

4. 8. 2 Mitel 6700 SIP / 6800 SIP series SIP phones. . . . . . . . . . . . . . . . . . 148

4. 8. 3 Standard SIP phones and standard SIP terminals . . . . . . . . . . . . . . 149

4. 8. 4 Mobile/external phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4. 8. 5 OIP and other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4. 8. 6 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4. 8. 6. 1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4. 8. 6. 2 MiVoice 5361 / 5370 / 5380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

4. 8. 6. 3 Office 25, Office 35, and Office 45/45pro . . . . . . . . . . . . . . . . . . . . . 153

4. 8. 6. 4 Office 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

4. 8. 7 DECT radio units and cordless phones. . . . . . . . . . . . . . . . . . . . . . . 156

4. 8. 7. 1 Installing the radio units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue . . . . . 159

5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

5. 1 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

5. 1. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . 164

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5. 2 Access types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

5. 3 User access control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

5. 3. 1 User accounts and authorization profiles . . . . . . . . . . . . . . . . . . . . . 169

5. 3. 1. 1 User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

5. 3. 1. 2 Authorization profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

5. 3. 2 Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

5. 3. 2. 1 Password syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5. 3. 2. 2 Change password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5. 3. 2. 3 Access with incorrect password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5. 3. 2. 4 Lost password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5. 3. 3 Password-free access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

5. 3. 4 Automatic exit from the configuration . . . . . . . . . . . . . . . . . . . . . . . . 172

5. 3. 5 Access log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

5. 4 Remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

5. 4. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

5. 4. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . 173

5. 4. 3 Function keys for remote maintenance access. . . . . . . . . . . . . . . . . 174

5. 5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

5. 6 Configuration Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

5. 6. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

5. 6. 2 File management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

5. 6. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

5. 6. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

5. 6. 4. 1 Auto backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

5. 6. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

5. 6. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

5. 6. 4. 4 Restore backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

5. 6. 5 Importing and exporting configuration data . . . . . . . . . . . . . . . . . . . . 180

5. 6. 6 Mitel 6700 SIP / 6800 SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . 181

6 Operation and Maintenance . . . . . . . . . . . . . . . . . 182

6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

6. 1. 1. 2 File system of the communications server . . . . . . . . . . . . . . . . . . . . 183

6. 1. 1. 3 Boot software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

6. 1. 1. 4 System-specific data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

6. 2 Update Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . 186

6. 2. 3 Firmware System MiVoice Office 400 DECT. . . . . . . . . . . . . . . . . . . 187

6. 2. 4 Firmware System Mitel SIP-DECT . . . . . . . . . . . . . . . . . . . . . . . . . . 188

6. 3 Hardware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

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6. 3. 2 Licenses and EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

6. 3. 2. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

6. 3. 2. 2 EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . 191

6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

6. 3. 4 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

6. 3. 4. 1 Changing the DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

6. 3. 5 System cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

6. 3. 5. 1 Replacing the EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

6. 3. 6 Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

6. 3. 7 Replacing system terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

6. 3. 7. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

6. 3. 7. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

6. 4 Display and control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

6. 4. 1 LED display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

6. 4. 2 Pilot key (CTRL key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

6. 4. 3 Operating modes and display priorities . . . . . . . . . . . . . . . . . . . . . . . 202

6. 4. 3. 1 Startup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

6. 4. 3. 2 Normal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

6. 4. 3. 3 Feature Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

6. 4. 3. 4 Application Command Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

6. 4. 3. 5 Boot Command Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6. 4. 3. 6 Wiring Adapter Malfunction Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6. 4. 3. 7 Warning Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6. 4. 3. 8 Boot Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 4. 3. 9 Shutdown Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 4. 3. 10 Error Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

6. 4. 4 Carrying out functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

6. 4. 4. 1 Shutting down the communication server . . . . . . . . . . . . . . . . . . . . . 209

6. 4. 4. 2 Normal restart with database backup . . . . . . . . . . . . . . . . . . . . . . . . 209

6. 4. 4. 3 Forced restart without database backup . . . . . . . . . . . . . . . . . . . . . . 210

6. 4. 4. 4 Enabling / disabling password-free access . . . . . . . . . . . . . . . . . . . . 210

6. 4. 4. 5 Enabling / disabling the dial-up connection to the AIN . . . . . . . . . . . 210

6. 4. 4. 6 Carrying out a first start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

6. 4. 4. 7 Resetting the IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 4. 4. 8 Thorough RAM test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 4. 4. 9 Emergency Upload via LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 5 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

6. 5. 1 Event message concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

6. 5. 1. 1 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

6. 5. 1. 2 Event tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

6. 5. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

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6. 5. 2 Operating state and error displays . . . . . . . . . . . . . . . . . . . . . . . . . . 236

6. 5. 2. 1 System operating state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

6. 5. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

6. 5. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

6. 5. 2. 4 Operating state of the Mitel DECT radio units. . . . . . . . . . . . . . . . . . 237

6. 5. 2. 5 Malfunction of the Mitel DECT radio unit. . . . . . . . . . . . . . . . . . . . . . 239

6. 5. 2. 6 Malfunctions of Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . 239

6. 5. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . 240

6. 5. 2. 8 Longclicks on Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . . 241

6. 5. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . 242

6. 5. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

6. 5. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

6. 5. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

6. 5. 3. 3 File browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

6. 5. 3. 4 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . 243

7 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

7. 2 Rating Plate and Designation Stickers . . . . . . . . . . . . . . . . . . . . . . . 245

7. 3 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

7. 4 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

7. 4. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

7. 4. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

7. 4. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

7. 4. 4 Design of interface cards, modules and wiring adapters. . . . . . . . . . 249

7. 4. 5 LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

7. 4. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

7. 4. 7 Mitel DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

7. 5 Operation of digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 255

7. 5. 1 Digit key assignment of system phones . . . . . . . . . . . . . . . . . . . . . . 255

7. 5. 2 Alpha keyboardMiVoice 5380 / 5380 IP . . . . . . . . . . . . . . . . . . . . . . 256

7. 5. 3 Function commands (macros). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

7. 6 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 258

7. 7 Licensing information of third-party software products . . . . . . . . . . . 259

7. 8 Documents and online help systems with further information . . . . . . 261

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Product and Safety Information

1 Product and Safety Information

Here you will find information relating to safety, data protection and legal matters besides product and documentation information.

Please read through the product and safety information carefully.

1. 1 About Mitel

Mitel (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that easily connect employees, partners and customers - anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.

1. 2 Product information

Purpose and function

MiVoice Office 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different performance and expansion capacity, an extensive telephone portfolio and a multitude of expansions.

The expansion possibilities for the Mitel 415/430 communication server include an FMC Controller for integrating mobile/external phones, an open interface for application developers and a multitude of expansion cards and modules.

The business communication solution with all its elements was designed to cover the full spectrum of communication requirements of businesses and organizations in a user and maintenance-friendly way. The individual products and parts are co-ordinated and cannot be used for other purposes or replaced by outside products or parts (except to connect up other authorized networks, applications and phones to the interfaces certified for that purpose).

User groups

The phones, soft phones and PC applications of the MiVoice Office 400 communication solution are particularly user friendly in design and can be used by all end users without any specific product training.

The phones and PC applications for professional applications, such as the PC operator consoles or call centre applications, do require training of the personnel.

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Product and Safety Information

Specialist knowledge of IT and telephony is assumed for the planning, installation, configuration, commissioning and maintenance. Regular attendance at product training courses is strongly recommended.

User information

MiVoice Office 400 products are supplied with safety and product information, quick user guides and user guides.

These and all other user documents such as system manuals are available for download from the MiVoice Office 400 DocFinder as individual documents or as a documentation set. Some user documents are accessible only via a partner login.

It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your customers about all the user-related aspects of the installed system:

• Please make sure you have all the user documents required to install, configure and commission an MiVoice Office 400 communication system and to operate it efficiently and correctly.

• Make sure that the versions of the user documents comply with the software level of the MiVoice Office 400 products used and that you have the latest editions.

• Always read the user documents first before you install, configure and put an MiVoice Office 400 communication system into operation.

• Ensure that all end users have access to the User Guides.

Download the MiVoice Office 400 documents from the internet: www.mitel.com/DocFinder

Conformity

Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products

• comply with the basic requirements and other stipulations of Directives EMC (2014/30/EU) and LVD (2014/35/EU).

• are manufactured in conformity with RoHS according to Directive 2011/65/EU.

You can find the product specific declarations of conformities under www.mi-

tel.com/regulatory-declarations.

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Product and Safety Information

Use of third party software

MiVoice Office 400 products comprise, or are partially based on, third-party software products. The licence information for these third-party products is listed in the user's guide of the MiVoice Office 400 product in question.

Exclusion of Liability

(Not valid for Australia. See the chapter "Limited Warranty (Australia only)", page 15.) All parts and components of the MiVoice Office 400 communication solution are manu-

factured in accordance with ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the MiVoice Office 400 products have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour. Potential areas of particular risk are signalled in the appropriate sections of the user information. Liability for loss of profit shall be excluded in any case.

Environment

MiVoice Office 400 products are delivered in recycled, chlorine-free corrugated cardboard packaging. The parts are also wrapped inside a protective fleece made of polyethylene foam fleece or polyethylene film for added protection during shipping. The packaging is to be disposed of in accordance with the guidelines stipulated under current legislation.

MiVoice Office 400 products contain plastics based on a pure ABS, sheet steel with an aluminium-zinc or zinc finish, and epoxy resin-based PCBs. These materials are to be disposed of in accordance with the guidelines stipulated under current legislation.

MiVoice Office 400 products are disassembled exclusively using detachable screwed connections.

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Product and Safety Information

1. 3 Safety Information

Reference to hazards

Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all times. Please also take note in particular of hazard warnings contained in the user information.

Operating safety

MiVoice Office 400 communication servers are operated on 115 or 230 VAC mains power. Communication servers and all their components (e.g. telephones) will not operate when mains power fails. Interruptions in the power supply will cause the entire system to restart. A UPS system has to be connected up-circuit to ensure an uninterruptible power supply. Up to a specific performance limit a Mitel 470 communication server can also be powered redundantly using an auxiliary power supply. For more information please refer to your communication server's system manual.

When the communication server is started for the first time, all the configuration data is reset. You are advised to backup your configuration data on a regular basis as well as before and after any changes.

Installation and operating instructions

Before you begin with the installation of the MiVoice Office 400 communication server:

• Check that the delivery is complete and undamaged. Notify your supplier immediately of any defects; do not install or put into operation any components that may be faulty.

• Check that you have all the relevant user documents at your disposal.

• During the installation follow the installation instructions for your MiVoice Office 400 product and observe to the letter the safety warnings they contain.

Any servicing, expansion or repair work is to be carried out only by technical personnel with the appropriate qualifications.

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Product and Safety Information

1. 4 Data protection

Protection of user data

During operation the communication system records and stores user data (e.g. call data, contacts, voice messages, etc.). Protect this data from unauthorised access by using restrictive access control:

• For remote management use SRM (Secure IP Remote Management) or set up the IP network in such a way that from the outside only authorised persons have access to the IP addresses of the MiVoice Office 400 products.

• Restrict the number of user accounts to the minimum necessary and assign to the user accounts only those authorisation profiles that are actually required.

• Instruct system assistants to open the remote maintenance access to the communication server only for the amount of time needed for access.

• Instruct users with access rights to change their passwords on a regular basis and keep them under lock and key.

Protection against listening in and recording

The MiVoice Office 400 communication solution comprises features which allow calls to be monitored or recorded without the call parties noticing. Inform your customers that these features may only be used in compliance with national data protection provisions.

Unencrypted phone calls made on the IP network can be recorded and played back by anyone with the right resources:

• Use encrypted voice transmission whenever possible.

• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of preference either the customer's own dedicated leased lines or VPN encrypted connection paths.

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Product and Safety Information

1. 5 About this document

This document contains information on the expansion stages, system capacity, installation, configuration, running and maintenance as well as the technical data of the MiVoice Office 400 communication servers. The system functions and features, the DECT planning and the possibilities for networking several systems into a private network (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual; they are described in separate documents.

The document is intended for planners, installers and system managers of phone equipment. Basic knowledge of phones, especially ISDN and IP technology, is required to understand the content.

The system manual is available in Acrobat Reader format and can be printed out if necessary. Navigation in PDF format is based on the bookmarks, table of contents, cross references and index. All these navigation aids are linked, i.e. a mouse click takes you directly to the corresponding places in the Manual. We have also ensured that the page numbering in the PDF navigation corresponds to the page numbering of the Manual, making it much easier to jump to a particular page.

Referenced menu entries and parameters appearing on terminal displays or on the user interfaces of the configuration tools are highlighted in italics and in colour for a clearer orientation.

Document information

• Document number: syd-0580

• Document version: 1.2

• Valid as of / based on: R4.1 / R4.1

• In PDF viewer, click on this link to download the latest version of this document:

https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0580_en.pdf?get&DNR=syd-0580

Hazard alert messages

Special hazard alert messages with pictograms are used to signal areas of particular risk to people or equipment.

Hazard:

Failure to observe information identified in this way can put people and hardware at risk through electrical shock or short-circuits respectively.

Warning:

Failure to observe information identified in this way can cause a defect of the product or to a module.

Note:

Failure to observe information identified in this way can lead to equipment faults or malfunctions or affect the performance of the system.

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Product and Safety Information

General Considerations

Special symbols for additional information and document references.

Note

Failure to observe information identified in this way can lead to equipment faults or malfunctions or affect the performance of the system.

Tip

Additional information on the handling or alternative operation of equipment.

1. 6 Limited Warranty (Australia only)

The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.

In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.

Exclusions

Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

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Product and Safety Information

To the extent permitted by law, Mitel shall not be liable for any incidental damages, including, but not limited to, loss, damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

This express warranty sets forth the entire liability and obligations of Mitel with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Repair Notice

To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited warranty, it may be replaced with a refurbished product of the same design and color.

If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty repairs.

Warranty Repair Services

Procedure: Should the product fail during the warranty period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.

Limitation of liability for products not of a kind ordinarily acquired for personal, domestic or household use or consumption (eg goods/services ordinarily supplied for businessuse).

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Product and Safety Information

Limitation of liability

1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:

a) in the case of services:

i) the resupply of the services; or

ii) the payment of the cost of resupply; and

b) in the case of goods:

i) the replacement of the goods or the supply of equivalent goods; or

ii) the repair of the goods; or

iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

iv) the payment of the cost of having the goods repaired.

1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:

a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer

Act 2010 (the ACL); or

b) the exercise of a right conferred by such a provision; or

c) any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part

3-2 of the ACL to a supply of goods or services.

After Warranty Service

Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:

Manufacturer:

Mitel South Pacific Pty Ltd ("Mitel") Level 1, 219 Castlereagh Street Sydney, NSW2000, Australia Phone: +61 2 9023 9500

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Note:

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. Unauthorized repair will void this express warranty.

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System Overview

2System Overview

This chapter provides a brief overview of the Mitel 415 and Mitel 430 communication servers with the installation versions, the positioning within the MiVoice Office 400 series and the networking possibilities. It also features the system phones, the applications and the application interfaces.

2. 1 Introduction

MiVoice Office 400 is a family of IP-based communications servers for professional use in companies and organizations operating as small and medium-sized businesses in all industries. The family consists of four systems with different expansion capacities. The systems can be expanded using cards, modules and licences, and adapted to the specific requirements of companies.

The family covers the growing demand for solutions in the area of unified communications, multimedia and enhanced mobile services. It is an open system that supports global standards and is therefore easily integrated into any existing infrastructure.

With its wide range of networking capabilities the system is particularly well suited for companies that operate in several locations. Coverage can even be extended to the smallest branch offices at low cost.

MiVoice Office 400 communication systems handle “Voice over IP” technology with all its benefits. What’s more, the systems operate just as easily with traditional digital or analogue phones and public networks.

With the integrated Media Gateways any hybrid forms of an IP-based and digital or analogue communication environment are also possible. This enables customers to make the switch from traditional telephony to IP-based multimedia communication either in just one step or, gradually, in several stages.

2. 2 Communication server

The Mitel 415 and Mitel 430 communication servers are at the lower end of the MiVoice Office 400 family in terms of system capacity and expansion possibilities. However all MiVoice Office 400 communication servers are equipped with the same system software and offer the full scope of performance.

All the connections and control elements are accessible from the front. The display elements are arranged so that they remain visible whatever the installation position.

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System Overview

Rack-mounted installation

Desktop installation

Wall mounting with

cable cover

Fig. 1 Mitel 430

The communication server can be expanded using interface cards and system modules. The number of available slots and sockets depends on the type of communication server.

2. 2. 1 Installation versions

Mitel 415 and Mitel 430 are suitable for both desktop installation, wall mounting and installation in a 19" rack. Covers for connecting cables and special installation covers for rack installation are available separately.

Fig. 2 Installation versions

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System Overview

Mitel 415

Mitel 430

Mitel 470

5 10 20 30 40 60 80 100 200 300 400 800 1200

Virtual Appliance

Number of users with IP system phones

Mitel 470 with expansion licence

2. 2. 2 Positioning

Applications range from very small offices and branches (Mitel 415) to small and medium-sized companies (Mitel 430).

The diagram below shows the MiVoice Office 400 communication servers with their expansion capacity for IP system phones.

Fig. 3 MiVoice Office 400 communication servers and their expansion capacity

2. 3 Networking Possibilities

MiVoice Office 400 communication servers at different company locations, even beyond national borders, can be linked together to form an enterprise-wide private communication network with a common numbering plan. The following networking types are possible:

Mitel Advanced Intelligent Network (AIN)

In an AINseveral communication servers of the MiVoice Office 400 series can be connected up to form a homogeneous communication system. The single systems are connected with one another via the IP network, thereby forming the nodes of the overall AIN system One node acts as the Master and controls the other (satellite) nodes. All the features are then available at all the nodes.

No call charges are incurred as the internal voice traffic between locations is routed via the system’s own data network. All the AIN nodes are configured and set up centrally via the Master.

If a node is isolated from the rest of the AIN by an interruption in the IP connection, it restarts with an emergency configuration after a set amount of time. The connections are then routed to the public network via local links, for example with ISDN or SIP connections, until contact with the AIN is restored.

For the Virtual Appliance communication server, AIN networking (Virtual Appliance as master) with at least one satellite is mandatory.

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System Overview

SIP networking

Networking based on the open global SIP protocol is the universal way of connecting several systems with one another via the private data network or the internet. MiVoice Office 400 communication platforms can be used to network up to 100 other Mitel systems or SIP-compatible third-party systems. All the main telephony features such as call number and name display, enquiry call, hold, brokering, call transfer and conference circuits are supported. The transmission of DTMF signals and the T.38 protocol for Fax over IP between the nodes is also possible.

Virtual and leased-line networking via BRI/PRI interfaces

With this type of With this type of connection the nodes are connected via basic rate interfaces (BRI) or primary rate interfaces (PRI).

With virtual networking all the nodes are connected via the public ISDN network. This type of networking is particularly well suited for geographically dispersed locations which have such a low volume of calls between locations that leased lines or setting up a private data network are not worthwhile. The range of services available in a virtual network depends on the range of services offered by the network provider. The DSS1 ISDN protocol is the main protocol used.

With leased line networking the nodes are connected via dedicated or leased lines. One advantage of leased line networking are the fixed costs, regardless of the number of call connections. The most common protocol used is QSIG/PSS1, which supports several more features than the DSS1 protocol.

Virtual and leased-line networking can also be used in combination. Mitel systems are well as third-party systems can be used.

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System Overview

Mitel 6863 SIP Phone

Mitel 6865 SIP Phone

Mitel 6867 SIP Phone

Mitel 6869 SIP Phone

Mitel 6873 SIP Phone

2. 4 Mitel system phones and clients

Mitel system phones stand out by virtue of their high level of user convenience and their attractive design. The broad range of products ensures there is a suitable model for every use.

Tab. 1 Mitel 6800 SIP series SIP phones

Product Principal common features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integration.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Power over Ethernet

Additional model-specific features

Mitel 6863 SIP:

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

Mitel 6865 SIP, Mitel 6867 SIP, Mitel 6869 SIP and Mitel 6873 SIP:

• Integrated 1 Gbit Ethernet switch for connecting a PC

• Backlit display

• Expansion key modules can be connected

• Headset socket (DHSG standard)

Mitel 6867 SIP and Mitel 6869 SIP:

• Magnetic keyboard connector

Mitel 6867 SIP, Mitel 6869 SIP and Mitel 6873 SIP:

• USB Interface

• Replaceable keyboard covers

Mitel 6873 SIP:

• Bluetooth interface

General:

• Additional model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

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Tab. 2 Mitel 6730 SIP series SIP phones

Mitel 6730 SIP Phone

Mitel 6731 SIP Phone

Mitel 6735 SIP Phone

Mitel 6737 SIP Phone

Mitel 6739 SIP Phone

Mitel 6753 SIP Phone

Mitel 6755 SIP Phone

Mitel 6757 SIP Phone

Product Principal common features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integration.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Power over Ethernet (except Mitel 6730 SIP)

System Overview

Additional model-specific features

Mitel 6731 SIP:

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

Mitel 6735 SIP , Mitel 6737 SIP and Mitel 6739 SIP:

• Integrated 1 Gbit Ethernet switch for connecting a PC

• Backlit display

• Expansion key modules can be connected

• Headset socket (DHSG standard)

Mitel 6739 SIP:

• Bluetooth interface

• USB Interface

General:

• Additional model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

Tab. 3 Mitel 6750 SIP series SIP phones

Product Principal common features Additional model-specific features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integra-

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tion.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

• Power over Ethernet

Model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

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System Overview

Mitel BluStar 8000i

Mitel BluStar for PC

MiVoice 2380 Softphone

MiVoice 1560 PC Operator

Tab. 4 SIP Multimedia Terminal Mitel BluStar 8000i

Product Main features

• Intelligent multimedia terminal with intuitive operation

• Video conferencing solution, collaboration tool and application platform in one.

• XML browser compatible

• Bluetooth interface

• Can be connected to a laptop

• HD video camera with 30 frames per second

• Three loudspeakers for voice transmission in HD audio quality

• Four microphones to eliminate unwanted background noise

• 13 inch colour touch-screen display

• Biometric fingerprint reader

• Desktop sharing

• SIP-based

Tab. 5 IP system phones (softphones) and clients

Product Main features

• Autonomous and powerful SIP-based BluStar PC phone with video functionality

• Can be used with headset or handset via PC audio interface, USB or Bluetooth

• Graphical user interface with mouse and keyboard operation

• User-friendly contact search

• HD audio and HD video calls

• Outlook integration

• Link to e-mail client

• Click to Call

• Connection to an MS Lync server or an IBM Sametime server

• Autonomous and powerful, IP-based PC system phone with intuitive user interface

• Can be used with headset or handset via PC audio interface, USB or Bluetooth

• Graphical user interface with mouse and keyboard operation

• Displayable expansion keypad for team keys, functions and phone numbers

• Displayable keypad

• Ring tones expandable using .mp3, .mid and .wav files

• Call contacts directly from Outlook

• All the system features can be used

• OIP client application for a professional PC operator console

• Can be used purely as an IP softphone (MiVoice 1560) or together with a system phone (MiVoice 1560)

• Graphical user interface with mouse and keyboard operation

• Can be used in an AIN as a network-wide PC operator console

• Call management with internal and external queues

• Presence indicator, presence profiles, phone book and journal

• Operator groups and agent control

• Line keys and calendar functions

• Possibility of synchronisation with a Microsoft Exchange server

• All the system features can be used

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Product Main features

Mitel Office Suite

Mitel Mobile Client (MMC)

MiVoice 5361 IP Phone

MiVoice 5370 IP Phone

MiVoice 5380 IP Phone

• OIP client application for PC-based call management

• Used in conjunction with a system phone

• Graphical user interface with mouse and keyboard operation

• Configuration of the coupled system phone

• Call manager with extensive functions and options

• Presence indicator of other users

• Configurable presence profiles

• Phone book with address books and personal contacts

• Journal with call lists, text messages and notes

• Workgroups (agent control)

• Possibility of synchronisation with a Microsoft Exchange server

• Possibility of displaying various additional windows

• All the system features can be used

• FMC client for mobile phones (runs on various operating systems)

• Integrates the mobile phone into the Mitel communication system

• User is always reachable under the same call number (One Number concept)

• Various telephone functions can be menu-operated both in the idle state and during a call

• Other system features can be used via function codes

• With MMC Controller handover is possible between internal WLAN and mobile radio network.

Tab. 6 MiVoice 5300 IP series IP system phones (hardphones)

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• All the system features can be used

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Automatic update of the phone software

• Connection via Ethernet

• Powered via Ethernet (POE) or power supply

• Wall mounting possible

• Web configuration interface

Note: The MiVoice 5360 IP IP system phone is supported as before.

System Overview

MiVoice5370IP/MiVoice5380IP:

• Expansion key modules can be connected

• Headset socket with DHSG standard

• Integrated switch for connecting a PC

MiVoice 5380:

• Backlit display

• Optional Bluetooth module

• Can be used as operator console when combined with expansion key module

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System Overview

MiVoice 5361 Digital Phone

MiVoice 5370 Digital Phone

MiVoice 5380 Digital Phone

MiVoice 5361 Digital Phone

MiVoice 5370 Digital Phone

MiVoice 5380 Digital Phone

Mitel 622 DECT Phone

Mitel 612 DECT Phone

Mitel 632 DECT Phone

Mitel 650 DECT Phone

Tab. 7 Digital system phones of the MiVoice 5300 family

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• All the system features can be used

• Automatic update of the phone software

• Connection via DSI interface

• Two phones can be connected per DSI interface

• Powered via DSI bus or power supply

• Wall mounting possible

Note: The digital system phones of the Office family (Office 10, Office 25, Office 35, Office 45 and Office 45pro) are supported as before (not all system features can be used).

Tab. 8 Cordless system phones of the Mitel 600 DECT family

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• Colour display

• All the system features can be used

• Automatic update of the phone software

• Backlit display and keyboard

• Headset socket

• Automatic handover and roaming

• Can be operated on both the DSI radio units SB-4+, SB-8, SB-8ANT and the SIP-DECT® radio units RFP L32 IP, RFP L34 IP and RFP L42 WLAN

Note: The Mitel 610 DECT, Mitel 620 DECT, Mitel 630 DECT, Office 135/135pro and Office 160pro/Safeguard/ATEX cordless system phones are supported as before (not all system features can be used).

MiVoice 5370/MiVoice 5380:

• Expansion key modules can be connected

• Headset socket with DHSG standard

MiVoice 5380:

• Backlit display

• Optional Bluetooth module

• Can be used as operator console when combined with expansion key module

Mitel 622 DECT/Mitel 632 DECT/Mit el 650 DECT:

• 3 configurable side keys

• Vibra call

• Bluetooth interface

• USB Interface

• micro-SD card interface

• Power battery (optional)

Mitel 632 DECT:

• Complies with industry standard (IP65)

• With emergency button and sensor alarms, suitable for personal protection

Mitel 650 DECT:

• Supports the DECT standard CATiq (Cordless Advanced Technology – internet and quality) for highquality broadband telephony (can be used with Mitel SIP-DECT only).

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System Overview

Mitel 6710 Analogue Phone

Mitel 6730 Analogue Phone

Tab. 9 Analogue Mitel phones

Product Principal common features Additional model-specific features

• Destination dialling keys

• Frequency dialling or pulse dialling

• Handsfree

• Adjustable volume (handset and loudspeaker)

• System features can be used via function codes

• Headset connection

• Wall mounting possible

• Functions controllable via communication server: Message display on/off, delete redial key memory.

• Ideally suited for hospitality and hotel environments

Note: The Aastra 1910 and Aastra 1930 analogue phones are still supported.

Mitel 6730 Analogue:

• Three-line display

• 100 phone book contacts

• 50 entries each on call l ist and redial list

• Number/name display for incoming calls

• Clock with wake-up function

• Functions controllable via communication server: Delete call lists and local phone book, set date, time and language.

2. 5 Various phones, terminals and equipment

Thanks to the use of international standards other clients, terminals and phones, Mitel and third-party, can be connected and operated on the communication server:

• SIP-based phones With the integrated SIP protocol SIP-based phones (softphones, hardphones) - or via an SIP access point also WLAN and DECT phones - can be connected to the communication server. Besides the basic telephony functions, features such as call transfer, conference calls or CLIP/CLIR are also supported. Function codes can also be used to operate various system functions.

• Cordless phones The sturdy 9d DECT phones from the Ascom Wireless Solutions product portfolio can be logged on to the communication server as system phones. User-friendly messaging and alarm systems can thus be implemented in combination with the IMS (Integrated Message Server). Other DECT phones can also be operated in GAP mode.

• Analogue terminals All terminals (phones, fax, modem, etc.) approved by the network operator can be connected on the analogue terminal interfaces. The communication system supports pulse and frequency dialling modes.

• ISDN terminals ISDN terminals that comply with the Euro ISDN standard can be connected to the

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System Overview

BRI-S terminal interfaces. The communication system provides a series of ISDN features at the S bus.

• Mobile/external phones Mobile/external phones can also be integrated into the communication system. They can then be reached under an internal call number, and their status is monitored and displayed. Internal/external calls can be made via the integrated mobile/external phone; system functions can also be executed using function codes. With the Mitel Mobile Client for mobile phones application all the main telephony functions are available with menu prompting (see "

Mitel Applications", page 29).

2. 6 Solutions

• Alarming and Health care Thanks to the components Mitel Alarm Server, I/O-Gateway and the OpenCount application, flexible solutions are available for hospitals and old people's nursing homes. MiVoice Office 400 communication-server-integrated functions such as "Direct response" "Hotline alarm" or "PIN telephony" allow easy deployment of available features.

• Hospitality/Hotel The hospitality software package provides functions to implement a user-friendly accommodation and hotel solution in the range of 4 to 600 rooms. This solution is also ideally suited for the management of care homes and retirement homes. The functions are operated using the MiVoice 5380 / 5380 IP reception phone or the webbased Mitel 400 Hospitality Manager application. Connection to a Property Management System (PMS) via the communication server's Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.

• Mobility Mobility solutions, especially Mitel Mobile Client (MMC), enable employees to log on to the company network using their mobile phones. The MMCC Compact and MMCC 130 controllers allow mobile users to move back and forth between the internal WLAN coverage and the mobile radio network without the call being interrupted. Moreover, with Mitel SIP-DECT and Mitel 600 DECT series phones comprehensive solutions can be provided for wireless telephony on IP-based networks. In so doing, RFP radio units are directly connected to the LAN like a VoIP device.

2. 7 Applications and application interfaces

A distinction is made among applications between Mitel-specific applications and certified applications supplied by third parties.

The Mitel application Mitel Open Interfaces Platform (OIP), as well as the certified third-party applications, are installed on a customer server. They communicate with the

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System Overview

communication server via standardised interfaces (see "Application interfaces", page 31).

Auxiliary applications for planning and the configuration and park management are available as a web application.

2. 7. 1 Mitel Applications

Tab. 10 Mitel applications

Application Main features

• Simple first party CTI application

• Dial, answer, hang up

Mitel Dialer

Mitel Open Interfaces

Platform (OIP)

Mitel MiCollab

Mitel 400 CCS

• Integration in Outlook, Lync 2013 and Office 365

• Search in directories

• Compatibility with MiVoice 5300, MiVoice 5300 IP, Mitel 6700 SIP / 6800 SIP, Mitel 600 DECT series phones

• Installation via SSP or WebAdmin

• Application interface for deep integration of applications by Mitel or other manufacturers (see "

• Easy to manage through an integrated web-based application

• Integrates the MiVoice 1560 PC Operator and Mitel OfficeSuite applications

• Presence-controlled communication coupled with Outlook diary entries

• Integration of contact databases and directories (Outlook, Exchange, Active Directory, LDAP directories, phone book CD)

• Integration of building automation equipment and alarm systems

• Call centre functions with flexible routing algorithms, skill-based agent groups and emergency routing

• Unified messaging with notification whenever new voice messages are received via email (incl. message attachment)

• Partner program for integrating and certifying applications by other manufacturers

• Also available as OIP Virtual Appliance, for installation on a VMware server.

Comprehensive Unified Communications and Collaboration solution:

• Central software provided for industry standard servers or virtual environments

• Integration of Microsoft® Outlook®, IBM® Lotus Notes® Google®, Microsoft® Lync® etc.

UC clients for desktop, web and mobile applications:

• Comprehensive real-time presence information

• Dynamic call distribution

• Real collaboration with joint use of the desktop and documents

• Easy retrieval of voice messages

• Secure instant messaging (IM) and data transmission

• Audio, web and video conferences

• Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and provides statistics / reporting functions and agent monitoring (CCS = call centre supervision). The licensing of the application is made via OIP.

Application interfaces", page 31)

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System Overview

Application Main features

Mitel OpenCount

Mitel BusinessCTI

MiContact Center

Business

Mitel Border Gateway

(MBG)

Mitel Alarm Server

• MitelOpenCount is a software package used for the call logging management on the communication system. It consists for selected sectors of basic, comfort and premium solutions and is installed on an external server.

• Powerful Unified Communications solution

• Presence management with calendar integration

• Instant Messaging (chat), video, SMS and e-mail functions

• Compatibility with the federation between Mitel Business CTI servers and/or Microsoft Lync and OCS

• Easy integration into CRM and ERP systems

• Compatible with other call managers

• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS) available

• Optional additional modules Mitel BusinessCTI Analytics

• Contact Center on a location with up to 80 agents

• Progress reports

• Real-time monitoring

• Dynamic agents and wait loop control

• Screen pop

• Intelligent Messaging

• Multimedia compatibility

• Highly scalable solution which offers mobile and external workers secure and seamless access to the company's voice and data applications, regardless of their location.

• Specially designed for use in hospitals and nursing homes, industries and businesses as well as public domains.

• Mitel Alarm Server monitors processes, activates the required services, sets off alarms based on predefined samples or notifies selected recipients via paging, e-mail, SMS or voice message.

• The alarm can be set off via a nurse call or fire-alarm system (ESPA interface), via a key predefined on the Mitel DECT or system phone, an alert button, web client, or by calling the alarm server (audio guide), or via e-mail (subject line analysis).

Tab. 11 Planning and configuration applications

Application Main features

• Web-based planning application for Mitel communication platforms (CPQ = Configuring Planning Quoting)

Mitel CPQ

WebAdmin

• Uses project data to calc ulate the necessary communication server comp lete with terminals, interface cards, modules and licences

• Country-specific adaptations possible for accessories

• Stored price lists and configurable quote compilation

• No installation necessary

• Web-based configuration tool for configuring and monitoring a single system or an entire network (AIN)

• Access control with user accounts and predefined authorization profiles

• Special accesses for hospitality solutions

• Integrated online help and configuration assistant

• Integrated in the communication server software package

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System Overview

Open Interfaces Platform (OIP)

OIP applications OIP TAPI

service provider

Third party

applications

Communication systems

External directories

Automation and

alarming systems

OIP connectors

Application Main features

• Integrated web-based application used to operate functions in the hospitality sec-

Mitel 400 Hospitality

Manager

Self Service Portal

(SSP)

Secure IP Remote

Management (SRM)

tor

• List view and floor-by-floor view of the rooms

• Functions such as check-in, check-out, group check-in, notification, wake-up call, retrieval of call charges, maintenance list, etc.

Web-based application for end-users, which allows personalised configuration of a telephone:

• Functions key assignment and printing of labels

• Setting the idle text and language

• Setting the presence profiles, personal call routing, voice mail, forwarding, etc.

• Setting up dial-in conference rooms

• Creating private phone book contacts

• Managing personal data such as e-mail address, password, PIN, etc.

• Server-based solution for secure IP remote management

• No router and firewall configuration or VPN connection setup required

• Allows configuration via WebAdmin once the connection has been set up

• No installation necessary

2. 7. 2 Application interfaces

The most important interface for own and third-party applications is the interface of the Mitel Open Interfaces Platform (OIP). This open interface allows the applications to be deeply integrated with telephony. Third-party applications can also be integrated on MiVoice Office 400 series systems via different interfaces without OIP.

2. 7. 2. 1 Mitel Open Interfaces Platform

Fig. 4 OIP as middleware between communications system, external data sources and applications

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OIP services

The OIP services are the central components of OIP. They are used to control the system and make the OIP features and interfaces available. Thanks to the modular organisation and vast configuration possibilities, versatile and customer-specific solutions can be set up.

OIP applications

Sophisticated Softphones are available as OIP applications and are controlled as clients via OIP.

• Mitel OfficeSuite is a rich-client application, which significantly broadens the range of functions of the coupled fixed and cordless phones.

• MiVoice 1560 PC Operator is an operator application which can be used as rich-client application together with a fixed or cordless phone or alone as Softphone.

Possible OIP application fields are listed in the following sections:

OIP as directory server

Already available directories, databases and phone books are linked to OIP and made useful for name dialling and identification.

Integration is compatible with many standard databases such as Microsoft Exchange, Microsoft Outlook, Microsoft Active Directory, communication server directories, LDAP and ODBC directories and electronic phone books.

Moreover, Microsoft Exchange directories can be directly synchronised.

Unified Communications - OIP as telephony server

When OIP is used as telephony server, telephony integrates in a scalable manner into IT communication: Top-class Softphones, PC-operated fixed and cordless phones, presence-controlled call, voice mail control and calendar coupling via presence profiles, name dialling and call number identification via all linked company directories, synchronisation of Microsoft Exchange contacts, e-mail notifications, etc. facilitate daily communication.

OIP as operator centre

Several multi-functional operator applications can be organised with call centre functions in operator groups.

OIP as Free Seating Server

OIP supports and expands the MiVoice Office 400 free seating function: A user logs on at a free seating workstation and the phone automatically takes over his call number and device configuration.

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OIP as call center

The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based agent groups as well as an analysis of the call centre data (online and offline) with chart-based evaluation. In the event of a network interruption the emergency routing ensures the maximum availability of the system.

The agent functionality is available on all system phones including Softphones. This applies equally to home workstations and to all the users on a Mitel Advanced Intelligent Network. The one number user concept can also be set up for agents, which provides the staff of a Call Center with maximum mobility within the company.

The Mitel 400 Call Center is easy to manage and configure thanks to OIP WebAdmin. Various monitoring functions, simple statistical evaluations and work group control can be comfortably implemented using the administration interface.

Mitel 400 CCS is an extension of the Mitel 400 Call Center and offers several possibilities of statistically evaluating the call centre operation. Offline and online reports enable the call center operator to analyse and optimise call centre operations.

OIP as application interface

Certified third-party manufacturers can, for instance, integrate sector-specific applications into the MiVoice Office 400 and OpenCom communication environment.

OIP as automaton and alarm system

External alarm systems and building automation equipment (e.g. KNX) are easily monitored through the connection to the communication system. This allows information to be exchanged in a simple way between the systems. In this way the user can use his system phone for voice communications and for monitoring external systems.

The I/O service offers a wide range of features which allows very flexible uses and versatile applications. Some of its examples are listed below:

• Alarming equipment for maintenance personnel

• Monitoring of production processes

• Forwarding messages as e-mails

• Connection to building automation systems (KNX)

With the graphical interface (tree structure) events and the relevant actions are easily linked with one another.

OIP in a networked environment

An OIP server can also be used in an AIN. To do so, it will be linked to the Master. In addition, several communication systems can also be connected to an OIP server. It is then possible for instance to obtain network-wide call logging for all the systems, to dis-

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play call charge information on the system phones or to display status in the presence indicator field of a PC operator console for all the users connected.

2. 7. 2. 2 Message and alarm systems

MiVoice Office 400 supports several message formats and message protocols for implementing messaging, monitoring and alarm systems.

Internal messaging system for system phones

The internal messaging system for system terminals allows users to exchange predefined or user-defined text messages between system phones. Text messages can also be sent to individual users or message groups.

The internal messaging system does not have an interface with which it can be addressed directly. However it can also be operated via OIP.

External messaging, monitoring and alarm systems

The powerful ATAS/ATASpro protocol is available via the communication server’s Ethernet interface for applications in the security and alarming sector. This protocol can be used to implement customised alarm applications. An alarm appears on the display of system phones, complete with the freely definable user functions that apply only to that alarm. In addition the duration of the tone as well as its volume and melody can be freely defined by the user for each alarm.

The Mitel Alarm Server is a flexible solution which can be used in all sectors to process and record alarms. It can be used, for instance, in old people's nursing homes and assisted-living homes, as well as in other different facilities such as hotels, industrial plants, shopping centres, schools or administrations. When used together with Mitel SIP-DECT it is even possible to dynamically determine the environment of the alarm solution using the location feature provided by the DECT system.

The cordless DECT phone Mitel 630 DECT is specially designed for applications in the security and alarming sector. Besides a special alarm button it also features a mandown alarm, a no-movement alarm and an escape alarm. Sensors inside the phone constantly check the handset’s position and motion. An alarm is triggered if the phone remains in a virtually horizontal position or motionless for some time or if the handset is shaken violently.

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2. 7. 2. 3 CTI - Computer Telephony Integration

The Computer Telephony Integration (CTI) integrates telephony services in the company process. Besides conventional telephony features Mitel Open Interfaces Platform (OIP) offers many other convenient functions, which supports the employees with their daily work, for instance:

• Dialling by name for outgoing calls and CLIP display for incoming calls offers an added value by the integration of external directories and databases.

• Notification of Microsoft Outlook appointments on the system phones

• Presence-controlled communications with Busy Indicator

• Automatic Call Distribution

• Access to system configuration, what a maximum integration of different systems ensures

And of course the communication system supports also First and Third-Party CTI interfaces for commercial CTI applications based on the Microsoft TAPI 2.1 standard.

Terminal supervision/control on the communication server by third-party applications via the CSTA protocol is also supported.

First-party CTI

A first-party CTI is the direct physical connection between a phone terminal and a telephony Client (workstation PC). Telephony functions and telephone states are controlled and monitored on the telephony Client. A first-party CTI solution is ideal for a small number of CTI workstations and is easily implemented.

MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet interface. For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required.

For first-party CTI applications which use the CSTA protocol (for instance Mitel Dialer), the ECSTA driver (Mitel CSTA-to-TAPI Link) is required.

Application example

• Dialling from a database (phone book CD, etc.)

• Caller identification (CLIP)

• Creating a call journal

• Mitel Dialer (see Tab. 10, página 29)

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Third-party CTI

Third-party CTI is an user-friendly multi-station solution. In contrast to first-party CTI, third-party CTI controls and monitors several system phones (including cordless phones) via the central telephony server, which is connected with the communication server. In addition phones on ISDN and analogue interfaces can also be monitored. PC and phone allocation is handled by the telephony server.

The third-party CTI connection is effected via Ethernet using the Mitel Open Interfaces Platform (OIP). To this end the OIP is installed on the telephony server. Third-party connections via Ethernet with CSTA are also possible.

Application example

• Busy indicator

• Group functionality

• Networked CTI solution

• Automatic Call Distribution (ACD)

2. 7. 2. 4 ISDN interface

MiVoice Office 400 supports the ISDN protocols ETSI, DSS1 and QSIG. Besides the possibility of networking various systems into a PISN (Private Integrated Services Network) via the ISDN interface, these protocols also provide various functions that can be used for connecting external applications (e.g. IVR systems, fax server, voice mail systems, unified messaging systems, DECT radio systems).

2. 7. 2. 5 Configuration

The MiVoice Office 400 communication server is configured via the web-based WebAdmin application. Other components of the application include special accesses for hospitality and hotel solutions as well as a configuration wizard.

2. 7. 2. 6 System monitoring

The system status is monitored with event messages which can be sent to various internal or external destinations. Examples of message destinations are: system phones, events log (WebAdmin), e-mail recipients, SRM servers, alarm servers (ATAS) or SNMP destination. Event messages are also accessible via the Mitel Open Interfaces Platform for application manufacturers.

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2. 7. 2. 7 Call logging

The Call Logging Manager includes data acquisition for incoming traffic (ICL), outgoing traffic (OCL) and the counting of the acquired call charges according to a variety of criteria. The data can be retrieved via different interfaces and subsequently processed.

2. 7. 2. 8 Hospitality/Hotel

The MiVoice Office 400 communication servers offer you several possibilities to implement a hospitality and hotel solution, with different operation applications and interfaces. Configuration is via WebAdmin. The MiVoice 5380 / 5380 IP reception phone or the web-based Mitel 400 Hospitality Manager application is available to operate the functions. A connection to a Property Management System (PMS) via the communication server's Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.

2. 7. 2. 9 Voice over IP

MiVoice Office 400 is a native VoIP solution. Apart from the possibility to operate IP system phones and SIP phones via the Ethernet interface, MiVoice Office 400 systems can also be networked over IP.

2. 8 First steps...

If you are setting up an MiVoice Office 400 communication system for the first time, it may be useful to set up a test system step by step on site. We have provided you with a "getting started package" for this.

Getting-started package

The getting-started package contains a beginner's guide for learning how to set up a MiVoice Office 400 communication server, a Mitel CPQ configuration file and the search and help tool System Search (not available for Virtual Appliance). The gettingstarted package is available for downloading via the following hyperlinks:

Tab. 12 Getting started

Communication server English English

Getting-started package Mitel 415/430 syd-0599 syd-0600 Getting-started package Mitel 470 syd-0604 syd-0605 Getting-started package Virtual Appliance syd-0630 syd-0631

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System Overview

M e nu

1 6 :5 8

W E 2 3 A u

g Wee k 3 4

Oc

e 8 0 I P

M e n u

1 6 :58

W E 2 3 Aug

We ek 34

 ce 8 0 I P

DSI

BRI-S

extern

Ethernet

OMM

RFP

FXS

DSI

Ethernet

DSI

Controller

Ethernet

PRI

BRI-T

BRI-S

extern

Ethernet

Mitel 415/430

DTMF / IMP FXO

(2B+D) BRI-T

(30B+D) PRI

VGA

USB

ODAB

Audio source (input)

Bell input

Door opener

Door intercom system

Special interfaces

Secure IP remote management (SRM)

Management

Private IP data

network AIN or SIP

Private network

Public telephony network

ISDN (DSS1)

Public network

Private telephony

network PISN (QSIG /

PSS1)

SIP Provider

Gateway

Analogue public

telephony network

Open Interfaces Platform (OIP) Telephony Web Interface (TWP) Messaging and Alarm Systems Hotel Management Systems

Applications server

CTI /call centre workstations

Third-Party CTI with telephony server

First-Party CTI via LAN with digital system terminal

Control inputs for switch group control

Control outputs

Door intercoms with DTMF control functions

General bell

Fax machines, Group 3, answering machine

Pulse dialling / Frequency dialling phones

SIP-DECT with OpenMobilityManager

IP system phones (desk phones) SIP phones (desk phones)

PC operator consoles (softphones) IP system phones (softphones) SIP phones (softphones)

Fax 1...3

Fax servers

External applications

ISDN phones

PC operator consoles

Integrated DECT system

Digital system phones

Digital terminals

Self Service Portal (SSP) WebAdmin Hospitality Manager

CTI and TAPI

Analogue interfaces

IP phones

Mitel Mobile Client

Fixed Mobile Convergence

2. 9 Connection options

Fig. 5 Overview of interfaces with possible terminal equipment

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Expansion Stages and System Capacity

2 x BRI-T/S

TIC-2TS

3 x BRI-T/S, 1 x BRI-T

TIC-4TS

2 x FXO TIC-2AB

4 x FXO TIC-4AB

1 x PRI

TIC-1PRI

4 x DSI EADP4

4 x FXS

ETAB4

1 x DSP

SM-DSPX1

2 x DSP

SM-DSPX2

T/S Typ0

WA-T S0

T/S Typ1 WA-T S1

2 Draht WA-2 W

PRI

WA-1 PRI

Door/Outputs/Inputs

ODAB

Mitel 430 basic system

Mitel 415 basic system

Rack-mounting set Mitel 430

Rack-mounting set Mitel 415

Cable cov er set

Mounting options

Wiring adapter

System module

Interface cards

Communication serve r

FXS: Foreign Exchange Station FXO: Foreign Exchange Oce DSI: Digital Station Interface

3 Expansion Stages and System Capacity

The basic systems can be expanded using interface cards, system modules and licences. The expansion possibilities available and the maximum system capacities need to be known so the communications system can be ideally adapted to customer requirements. With the project data the optimum hardware configuration is easily determined using the project planning application Mitel CPQ.

3. 1 Summary

The expansion possibilities of the basic systems Mitel 415 and Mitel 430 at a glance. The equipment is powered by an external power supply. The same power supply unit is

used for Mitel 415 and Mitel 430. The mounting options are described in the Chapter "

page 82.

Fitting the communication server",

Fig. 6 Overview of the expansion possibilities

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Expansion Stages and System Capacity

3. 2 Basic system

Mitel 415and Mitel 430 are based on the same basic system, they differ in terms of the components fitted to the mainboard, the expansion possibilities and the system capacities. The basic systems consists of the following components:

• Mainboard with front panel, screw covers and designation label integrated in metal housing with detachable plastic cover

• Power supply unit with power cord

3. 2. 1 Interfaces, display and control elements

The following mainboard interfaces can be accessed only when the housing cover of the communication server is open:

Tab. 13 Mainboard

Interfaces Mitel 415 Mitel 430 Designation / Remarks

Slots for interface cards 2 4 IC1...IC4 / with snap mechanism Slots for system modules, type 1 1 1 SM1 / three system modules, stackable Slots for system modules, type 2 – 1 Slots for wiring adapters 2 4 WA1...WAx / one slot per wiring adapter Slot for EIM card 1 1 EIM / card holder Fan interface

1) Not used at the moment

2) The fan is required only if the Mitel 430 is rack-mounted

– 1 FAN / 3-pin connector (Mitel 430 only)

SM2

The following interfaces, display and control elements of the mainboard are routed to the front panel:

Tab. 14 Front panel

Interfaces Mitel 415 Mitel 430 Note

DSI terminal interfaces 2 4 RJ45 socket FXS terminal interfaces 2 2 RJ45 socket Ethernet interfaces 10/100BaseT, half/full-duplex 2 2 RJ45 socket RJ45 sockets on front panel, total 16 24 RJ45 socket Audio input 1 1 3-pin jack socket Supply input 1 1 2-pin supply socket Pilot key 1 1 LED display 1 1

The diagram below shows the position of all the interfaces and slots on the mainboard display and control elements and on the front panel.

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Expansion Stages and System Capacity

Mainboard

(Mitel430)

SM1

SM2

DSI

FXS

WA1 WA 3WA2 WA4

IC4

IC3

IC2IC1

EIM

FAN

Ethernet

WA0

(Mitel430)

(Mitel430) (Mitel430)

(Mitel430)

(Mitel430)(Mitel430)

Front panel

Audio input

Socket for plug-in power supply unit

Pilot key

LED display

Internal interfaces

Connector for fan

Cardholder for EIM card

Legend: IIC1...4 Slots for interface cards (trunk cards, terminal cards and options cards) WA1...4 slots for wiring adapters SM1 Slot for stackable system modules, type 1 (DSP(X) modules) SM2 Slot for stackable system modules, type 2 (not used for the moment)

Fig. 7 Mainboard interfaces, display and control elements and front panel

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3. 2. 2 Power supply

The system is powered as standard with 230 VAC or 115 VAC using the supplied power supply. The communications server is powered with 19V DC from the power supply. All other voltages are generated directly on the mainboard. To ensure that its operation is maintained even in the event of a mains outage, an external uninterruptible power supply (UPS) must be used. For more details about the power supply see "

Powering the communication server", page 95.

3. 2. 3 Media resources

Media resources are used for complex signal processing functions, and made available by DSP chips. (DSP stands for Digital Signal Processor). They provide functions for conference circuits, DTMF sender and receiver, compression of voice data, etc. A DSP chip is fitted permanently to the mainboard.

Part of these media resources is allocated to fixed functions and can be used without licences (see Tab. 15).

Another part is allocated to selectable functions, according to requirements. These functions are partly subject to licence (see Tab. 16

The basic resources of the communication server can be expanded by fitting DSP modules. The functions of the DSP chips on the modules can also be configured (see Ta b. 2 3

and Tab. 22).

Fixed functions of the mainboard DSP

The table below provides an overview of the fixed functions of the mainboard DSP. No licences or additional hardware is required to use the functions.

Tab. 15 Fixed functions of the mainboard DSP

Max. number of simultaneous ... Mitel 415 Mitel 430

Total circuits for the functions1) three-party conference, six-party conference, intrusion and silent intrusion.

Circuits for the Call Waiting function 2 2 DTMF sender 3 3 DTMF receiver for voice mail or auto attendant 2 2 DTMF receiver for analogue terminals 4 4 Dialling tone receiver 2 4 Busy tone receiver 44 Ring receiver 22 FSK receiver for CLIP detection on analogue network interfaces 2 2 FSK transmitter for CLIP display on analogue terminals 2 2 Total audio channels for basic voice mail (G.711)

1) The functions can all be of the same type or used as a mix.

or auto attendant2) 22

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Expansion Stages and System Capacity

2) Licence required

3) Can be used without licence subject to the following restrictions: Voice memory capacity approx. 20 minutes, no e-mail notification in the event of new voice messages, no forwarding of voice messages, no call recording, restricted voice mail menu by remote retrieval.

Selectable functions of the mainboard DSP

The DSP on the mainboard provides selectable functions. A description of the individual functions can be found as of page 45

The functions are determined in the Media resources ( =ym) view. In Tab. 16 possible combinations are listed, with the maximum number of channels. For this the DSP chip on the mainboard has to be loaded with different firmware. Additional functions require the use of one or more DSP modules. Some of these functions are subject to a licence.

all the

Tab. 16 Selectable functions of the mainboard DSP

DECT VoI P

4 Standard configuration 228 2230

1) Licences required (see also "Licences", page 62)

2) Of relevance only to certain countries such as Brazil

Audio1)GSM

48 430

3 G.7 11 VoIP channels only, two of them can

CAS

Modem Remarks

be used licence--free.

Notes

– To be able to configure VoIP channels on the mainboard’s DSP, make sure that in the Media

resources ( =ym) view the VoIP mode parameter is set to G. 71 1.

The configured VoIP mode is valid for all the DSP chips of a node. The following also applies to this mode:

- Two G.711 VoIP channels per system can be used without a licence.

- The G.711 VoIP channels of the mainboard can be combined with G.711 VoIP channels of DSP modules.

– If voice mail channels are configured and licensed, the two G.711 basic voice mail channels

that can be used without a licence are redundant (see Tab. 15 – Voice mail channels can only be configured on one DSP chip per node. –The Modem function is used for remote maintenance via an analogue modem and can only

be configured on the mainboard’s DSP. – The system has to be restarted for the configuration changes of the DSP to take effect.

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3. 3 Expansion with cards and modules

A basic system can be individually expanded using interface cards and system modules. The number of available expansion slots depends on the type of the basic system (see "Interfaces, display and control elements", page 40).

3. 3. 1 System modules

System modules expand the resources of the communication server, allowing the system to be expanded step by step in line with requirements.

3. 3. 1. 1 DSP modules

Processor-intensive system functions require media resources. The communication server’s DSP capacity increases through the use of DSP modules.

Fig. 8 Design of the DSP module

DSP modules belong to the category of system modules 1 and are stacked to the SM1 slot (see Fig. 7

). The different types of modules can be used as a mix.

Note

The SM1 and SM2 slots are not identical (the space between the two connector rails is different). Fitting DSP modules on the SM2 slot is thus not mechanically possible.

Tab. 17 DSP modules

Typ e

SM-DSPX1 1 SM-DSPX2 2

SM-DSP1

SM-DSP2

1) Although no longer available, the module is still supported.

Number of DSP chips

per module

1 2

Max. number of

Mitel 415 modules

Max. number of

Mitel 430 modules

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Expansion Stages and System Capacity

Compared with DSP modules, modules with the designation DSPX are fitted with more powerful DSP chips. They are used to transmit VoIP data among others using the SRTP protocol (Secure VoIP).

Allocatable functions

One or more functions can be allocated to the individual DSP chips on the DSP modules. For this the DSP chips have to be loaded with different firmware. The additional media resources can be used for DECT telephony, Voice over IP, fax transmissions, audio services, integrated mobile/external phones or for remote maintenance via modem. This means that for each DSP chip a specific number of channels is available for the corresponding functions. Some of these functions are subject to a licence (see also "

Licences", page 62).

Functions are allocated in WebAdminin the Media resources ( =ym) view.

• DECT Operation of a DECT system on DSI interfaces with cordless phones. The voice data must be transformed on connections between DECT and non-DECT endpoints. This process requires DSP capacity.

Purely DECT-DECT connections set up already do not require any media resources. On the other hand, media resources are required to set up connections.

DECT channels can be used without a licence.

• VoIP Connections between IP and non-IP endpoints are made via an IP media gateway. This is carry out by the integrated standard media switch that switches VoIP channels for call connections in the IP network. The Standard Media Switch uses media resources for the real-time processing of the call data. VoIP channels are always required between IP and non-IP endpoints, e.g. for internal connections between an SIP/IP phone and a digital system phone or e.g. for an external user who is routed to the internal Voice Mail System via an SIP network interface. In an AIN VoIP channels are also used for call connections between the nodes (see " nels", page 46 for an overview).

The number of configurable VoIP channels depends on both the type of DSP chip (see "

Configuration of DSP chips", page 49) and the configured mode (see "Standard Media Switch modes of operation", page 48). If the VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a licence. One VoIP Channels for Standard Media Switch licence is required for each additional VoIP channel.

• FoIP For reliable real-time fax transmissions via an IP network using the T.38 fax protocol (ITU-T). FoIP channels can be used without a licence.

• Audio services The audio channels are used to play back and record audio data. Additionally, each

Use of VoIP chan-

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Expansion Stages and System Capacity

audio channel is assigned a DTMF receiver for enabling user inputs during playback. Licences (Enterprise Voice Mail, Audio Record & Play Channels, Auto Atten-

dant) and media resources are required for this.

Audio channels can be used for voice mail, auto attendant, queue with announcement, call recording, announcement with audio file, or conference bridge. The allocation is configurable (see " service and music on hold use their own resources. The number of configurable audio channels depends on both the configured mode

Voice-mail system modes of operation", page 49) and the type of DSP chip

(see " (see "Configuration of DSP chips", page 49).

• GSM Enhanced functionality is achieved for integrated mobile/external phones by providing special DTMF receivers during the call connection. Suffix dialling functions (such as enquiry calls or setting up a conference with function codes ) can be carried out as a result. The number of GSM channels – and therefore the number of DTMF receivers – depends on the number of users with integrated mobile/external phones who want to use this functionality simultaneously.

One Mobile or External Phone Extension licence is required for each integrated mobile/external phone.

• CAS CAS (Channel-associated signaling) is a signalling protocol for PRI network interfaces used in certain countries (e.g. Brazil). This setting provides the tone sender and receiver for transmitting signalling information.

Reserving audio channels", page 48). Announcement

Use of VoIP channels

VoIP channels are always required between IP and non-IP endpoints. They are freely available, i.e. they are always used wherever they happen to be needed. The figure below gives an overview of the cases where VoIP channels are needed and how many of them

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IP endpoint

Non-IP endpoint

Direct switching: No VoIP channel Indirect switching: 2 VoIP channels

2 VoIP channels

No VoIP channel

1 VoIP channel

Master

Satellite

Tab. 18 Required VoIP channels between two possible endpoints

Non-IP endpoints:

• Analogue terminal (FXS)

• Digital system terminal (DSI)

• DECT cordless phone (DSI)

• ISDN phone (BRI-S)

• External via analogue exchange (FXO)

• External via ISDN exchange (BRI-T/PRI)

• Internal voice mail system

• Auto attendant

• Internal announcement service

• Music on hold

• Conversation recording

• Announcement with audio file

• Queue with announcement

• Conference bridge

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IP endpoints

• IP system phone

• Mitel SIP terminal

• Standard SIP terminal

• DECT cordless phone via SIP-DECT

• WiFi cordless phone via SIP-DECT

• WiFi cordless phone via SIP access point

• WiFi mobile phone via MMC controller

• External via SIP provider IP endpoints on satellites: In normal operation all IP endpoints are registered with the master, even if they are located on the satellite.

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Expansion Stages and System Capacity

Standard Media Switch modes of operation

The operation mode of the integrated standard media switch is defined with the VoIP

mode parameter in the Media resources ( =ym) view. The configured mode is al-

ways valid for the entire node.

Tab. 19 Integrated Standard Media Switch modes of operation

VoIP mode Explanation Licences

No VoIP No VoIP channels can be configured. G. 7 11 Although more voice channels are available

per DSP in mode G. 7 11 than in hybrid mode, the volume of voice data is greater and requires a greater bandwidth.

G.711/G.729 The VoIP hybrid mode G. 7 11 / G. 72 9 handles

both G.711 and G.729 for coding voice data.

Secure G.711 Same as G. 7 11 but with a more secure data

transmission using the SRTP protocol.

S e c ur e G.7 11/ G.7 29 Same as G.711/G.729 but with a more

secure data transmission using the SRTP protocol.

Reserving audio channels

The allocation of audio channels between voice mail, auto attendant, call recording and announcements is set in the general voice mail settings ( =u1).

An audio channel is always used for Auto attendant when an incoming call triggers greetings from mailboxes which are assigned an Auto Attendant profile. Audio channels of auto attendant are also used for queues with announcement. In all other cases one audio channel is used for voice mail in connection with the voice mail system.

Audio channels for call recording are used exclusively for the manual or automatic recording of phone calls.

Audio channels for announcements are used if the announcements have audio files. No audio channels are required for normal announcements by phone.

If no audio channel is reserved for any of the functions described above, or if all reserved audio channels are already used, audio channels from the Non-re-

served/shared pool are used.

No audio channels can be reserved for conference bridges. Audio channels from the

Non-reserved/shared pool are always used for the conference bridge.

Announcement service and music on hold use their own resources.

Two VoIP channels per system can be used without a licence. One VoIP Channels for

Standard Media Switch licence is required

for each additional VoIP channel. One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. The Secure VoIP licence, valid right across the system, is also required.

One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. The Secure VoIP licence, valid right across the system, is also required.

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Tab. 20 Reserving audio channels

Parameter Explanation

Available audio channels Maximum available audio channels on this node. This value

Reserved for Auto-Attendant Number of audio channels on this node used for auto atten-

Reserved for voice mail Number of audio channels on this node that can be used

Reserved for call recording

Reserved for announcements Number of audio channels on this node that can be used

Non-reserved/shared Number of audio channels on this node which can be used

1) Note for Voice mail mode = Extended (G.729 only): For each audio channel reserved for call recording, the number of possible audio channels reserved for voice mail is reduced by 3. The possible combinations of voice mail/call recoding are as follows: 12/0, 9/1 and 6/2.

No audio channels are reserved after a first start and they can be used for voice mail, auto attendant, call recording or announcement.

Voice-mail system modes of operation

The voice mail system mode of operation is set in the Media resources ( =ym) view using the Voice mail mode parameter. The configured mode is always valid for the entire node.

depends on the configuration of the media sources.

dant and queue with announcement only.

exclusively for voice mail. Number of audio channels on this node that can be used

exclusively for call recording.

exclusively with audio file.

by voice mail, auto attendant, queue with announcement, call recording, announcement with audio file or conference bridge, depending on how they are needed at that time. Announcement service and music on hold use their own resources.

Tab. 21 Voice-mail system modes of operation

Voice mail mode Explanation Licences

Normal (G.711 or G.729) The Normal (G.711 or G.729) hybrid

mode handles both audio formats; however, the number of audio channels per node is limited to 4.

Expanded (G.729 only) In Expanded (G.729 only) mode there

are more audio channels available per node than in hybrid mode. However the quality of the audio data is somewhat poorer as a result of the compression.

Two voice mail channels are available with the Enterprise Voice Mail licence. Each additional voice mail channel requires an additional Audio Record &

Play Channels licence.

Two voice mail channels are available with the Enterprise Voice Mail licence. Each additional voice mail channel requires an additional Audio Record &

Play Channels licence.

Configuration of DSP chips

The functions which can be allocated to each DSP chip are determined in the Media

resources ( =ym) view. The DSP modules provide additional functions as indicated in

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the following table. All the possible combinations are listed, with the maximum number of channels.

Tab. 22 Max. number of channels per DSP chip on SM-DSPX1 or SM-DSPX2

DECT VoI P

82 88 64 628 4 4/6 8 6 channels if Voice mail mode = Expanded (G.729 only) 4630 48Only if Voice mail mode = Expanded (G.729 only) 42 2 8

1) Licence(s) required (see also "Licences", page 62).

2) Of relevance only to certain countries such as Brazil

Tab. 23 Max. number of channels per DSP chip on SM-DSP1

DECT Vo IP

88 628 4 4/6 8 6 channels if Voice mail mode = Expanded (G.729 only) 48Only if Voice mail mode = Expanded (G.729 only)

1) Licences required (see also "Licences", page 62).

FoIP Audio1)GSM1)CAS

5...8 Depends on the parameter VoIP mode:

4230 4 4 Only for VoIP mode = G.7 11 or G. 7 11 / G. 7 2 9 428Only for VoIP mode = G.7 1 1 or G. 7 11 / G.7 2 9 3 1/2 1 channel for Mitel 415

12 8 Only if Voice mail mode = Expanded (G.729 only) 12 30 Only if Voice mail mode = Expanded (G.729 only)

FoIP Audio1)GSM1)Remarks

4/8 4 channels if VoIP mode =G. 7 11 / G. 7 2 9

12 8 Only if Voice mail mode = Expanded (G.729 only)

1/2 1 channel for Mitel 415

Remarks

• G. 7 11 : 8 channels

• Secure G.711: 7 channels

• G.711/G.729: 6 channels

• S e c ur e G.7 11/ G.7 29 : 5 channels

2 channels for Mitel 430

or SM-DSP2

8 channels if VoIP mode = G. 7 11

2 channels for Mitel 430

1) Although no longer available, the module is still supported.

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Expansion Stages and System Capacity

Notes

– To configure VoIP channels on the DSP chip of a DSP module, make sure the VoIP mode

parameter in the Media resources ( =ym) view is not set to No VoIP. The setting is valid for all the DSP chips of a node. If VoIP mode is set to G. 7 11 , two G.711 VoIP channels per system can be used without a licence. The G.711 VoIP channels of the mainboard can be combined with G.711 VoIP channels of DSP modules.

– If audio channels are configured and licensed, the two basic audio channels that can be

used without a licence are redundant (see Tab. 15). – Audio channels and FoIP channels can only be configured on one DSP chip per node. –The Modem function is used for remote maintenance via an analogue modem and can only

be configured on the mainboard’s DSP. – The system has to be restarted for the configuration changes of the DSP to take effect. – After a first start all the DSP chips are configured on DECT.

3. 3. 2 Interface cards

Interface cards can be assigned to three categories:

• Trunk cards These cards provide interfaces for connection to public dial-up networks or for networking systems to create a private telephony network.

• Terminal cards These cards provide interfaces for connecting digital and analogue voice and data terminals.

• Options cards This category comprises the ODAB card, the interfaces for connecting a door intercom, for controlling external devices, and for switching over internal switch groups.

On some cards some of the interfaces are configurable (BRI-S/T). This means that these cards cannot be clearly assigned to any particular category. They are listed both among the trunk cards and the terminal cards.

Interface cards are fitted into slots IC1...IC4 (see Fig. 7 The interfaces are routed to the front panel using the Wiring Adapters (see "

Wiring

Adapter", page 55). The length varies depending on the type of interface card. For precise dimensions see

the Chapter "

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Technical data", page 246.

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Expansion Stages and System Capacity

Fig. 9 Design of the interface cards

3. 3. 2. 1 Trunk cards

The trunk cards contain interfaces for connection to the analogue public network (PSTN), the digital public network (ISDN) or for networking systems to create a private telephony network (PISN). The trunk cards can be used and operated on any slots for interface cards.

Some trunk cards contain both network interfaces (BRI-T) and terminal interfaces (BRI-S). On these cards the ratio of BRI-S interfaces to BRI-T interfaces is determined by the use and plug-in orientation of the Wiring Adapters (see "Wiring Adapter", page 98).

Note

On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24).

Tab . 2 4 Tru nk car ds

Typ e

TIC-1PRI 1 × PRI 2 2 • Contains 30 B channels

TIC-4TS 3

TIC-2TS 2

ESST

TIC-4AB 4 TIC-2AB 2 EAAB2

1) Cards with hardware version "-2" only. The ESST-1 card is not operational in Mitel 415/430.

2) Although no longer available, the card is still supported.

Network interfaces per card

BRI-S/T + 1 × BRI-

BRI-S/T 2 4 • Both BRI-T interfaces configurable to

1)2)

1 × BRI-S/T + 1 × BRIS

FXO 1 2

FXO 2 4

2 × FXO 2 4

Max. number of

Mitel 415 cards

2 4 • Three BRI-T interfaces configurable

2 4 • One BRI-T interface configurable to

Max. number of

Mitel 430 cards

Remarks

• 10 B channels can be used licencefree

to BRI-S

• One fixed BRI-T interface

BRI-S

BRI-S, one fixed BRI-S interface

• The jumper on this card must always be fitted to position T.

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Expansion Stages and System Capacity

3. 3. 2. 2 Terminal cards

Terminal cards are used for connecting digital and analogue voice and data terminals such as:

FXS cards are an exception. Their analogue interfaces are multifunctional. In addition they provide interfaces for controlling external devices and switching over internal switch groups. Depending on the terminal or function, the interfaces are configured individually and switched over internally accordingly (see " faces", page 127).

DSI cards are used for connecting digital system terminals such as phones. 2 terminals can be connected to each DSI interface.

Terminals to ETSI standard are connected via BRI cards. The cards contain both terminal interfaces (BRI-S) and network interfaces (BRI-T). On these cards the ratio of BRIS interfaces to BRI-T interfaces is determined by the type and plug-in orientation of the Wiring Adapters (see "

Tab. 25 Terminal cards

Typ e

EADP4 4 × DSI 2 4 EAD4V

EAD4C

ETAB4 4 TIC-4TS 3

TIC-2TS 2

ESST

1) Although no longer available, the card is still supported.

2) Cards with hardware version "-2" only. The ESST-1 card is not operational in Mitel 415/430.

Terminal interfaces per card

4 × DSI 2 4 • Voice mail functionality of the card can-

4 × DSI 2 4 • Announcement service functionality of

× ×

1 × BRI-S/T

Wiring Adapter", page 98).

Max. number of

Mitel 415 cards

FXS 2 4 • Interfaces individually configurable BRI-S/T

BRI-T

BRI-S/T 2 4 • Both interfaces configurable to BRI-T

BRI-S

2 4 • Three BRI-S interfaces configurable to

2 4 • One BRI-S interface configurable to

Max. number of Mitel 430 cards

Multifunctional FXS inter-

Remarks

not be used

• Cannot be fitted to slot IC4 on Mitel 430

the card cannot be used

• Cannot be fitted to slot IC4 on Mitel 430

BRI-T

• One fixed BRI-T interface

BRI-T, one fixed BRI-S interface

• The jumper on this card must always be fitted to position T.

Note

On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24).

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Expansion Stages and System Capacity

3. 3. 2. 3 Options card

The ODAB options card contains control outputs, control inputs and an analogue terminal circuit for connecting a door intercom (TFE). The I/Os of the options card are partly configurable and can be used for the following purposes:

• The control outputs are used to switch any external devices or equipment. Any authorized user can operate the control ouputs.

• Floating contacts are connected to the control inputs. This means that the connected control inputs can control switch group positions.

• Connection of a door intercom (TFE): – Bell input, which can be configured to any internal destination depending on the

position of a switch group.

– Door intercom system, which can be dialled using a separate number and oper-

ated via a phone by any authorized user. – Door opener, which can be activated via a phone by any authorized user. – Input for feeding the voice path (switching the door intercom on/off).

Tab . 2 6 Op tio ns c ar d

Typ e

ODAB 4

1) 1 control output or 1 control input is available in the configuration as a door intercom. If the option card is used for other purposes, 2 control outputs and 2 control inputs can be used.

Control outputs

or control inputs

Analogue terminal circuit for

connecting a door intercom

112

Max. number of

Mitel 415 cards

Max. number of

Mitel 430 cards

Note

If the options card is used to connect a door intercom, it must be fitted to slot IC2 (Mitel 415) or slot IC4 (Mitel 430). This means that only one options card can be used for this purpose on each communication server. If using control outputs and control inputs only, use the slots IC1 slots (Mitel 415) or IC1, 2 and 3 (Mitel 430).

Mitel Advanced Intelligent Network:

A total of 22 ODAB options cards can be used in an AIN with Mitel 430 as Master. However the maximum number of cards per communication server has to be taken into account. An authorized user has the possibility of operating all the door openers, door intercom system and control outputs in an AIN. One of the switch groups can be switched over using the switch group interface on the options cards.

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Expansion Stages and System Capacity

3. 3. 3 Wiring Adapter

The wiring adapters route the interfaces of the various interface cards with the right connection diagram to the RJ45 sockets on the front panel. The adapters are fitted to WA1...WA4 sockets.

:$76 :$76 :$: :$35,

Fig. 10 Types of wiring adapters

There are four types of wiring adapters, of which two (WA-TS0 and WA-TS1) have different plug-in orientations. This determines the ratio of BRI-S interfaces to BRI-T interfaces.

Note

A configuration with wiring adapter is mandatory. An incorrect or missing configuration generates the corresponding error display on the LED display (F1...F4).

Tab . 2 7 Wir in g Adap te r

Typ e Use with... Remarks

WA-TS0 TIC-4TS, TIC-2TS, ESST

WA-TS1 TIC-4TS, TIC-2TS, ESST WA-2W Mainboard interfaces, TIC-4AB, TIC-2AB,

ETAB4, EAAB2, EADP4, EAD4C, EAD4V

WA-1PRI TIC-1PRI Included in the equipment supplied with TIC-

1) On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24).

, ODAB Included in the equipment supplied with ODAB

Included in the equipment supplied with TIC4TS and TIC-2TS

Included in the equipment supplied with TIC4AB, TIC-2AB, ETAB4 and EADP4 (with ETAB4 and EADP4 only with order variant Mitel 415/430).

1PRI

The assignment to the RJ45 sockets depending on the Wiring Adapters is shown in Tab. 36

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Expansion Stages and System Capacity

3. 4 System capacity

System capacities are defined on the one hand by the existing hardware with its expansion possibilities and on the other by the limits set in the software. The software limits can be partly expandable by licences.

3. 4. 1 Media resources

3. 4. 2 General system capacity

The number of slots, interface cards and system modules per communication server have already been mentioned in the previous chapters and are not listed separately in this chapter.

Tab. 28 General system capacity

Max. number... Mitel 415 Mitel 430

Nodes in a transparent network (AIN) – – 11 Nodes with SIP networking 100 100 – Users 12 Terminals per user Simultaneous connections

• Without IP and without DECT (internal / external) 10

• IP – not IP (internal / external) 8 18 50

• IP – IP (internal) 6

• IP – IP via SIP access channels (external) 12 32 32

• DECT – not DECT (internal / external) 10

• DECT – DECT (internal) 5 Voice channels VoIP (Standard Media Switch) Audio channels, call recording 2 2 per node audio channels in Normal (G.711 or G.729) voice mail mode audio channels in Extended (G.729 only) in total

voice mail mode Voice channels FoIP (T.38) 1 2 per node CAS transmitter/receiver for PRI network interfaces Configurable conference bridge 24 24 24 Active conferences see Tab. 15 Trunk group 200 200 200 Trunk groups in route 8 8 8 Network interfaces per trunk group 8 8 8 Routes 136

) 8 18 per node

16 16 16

4 4 per node

12 12 per node

60 60 per node

30 50

20 per node 20 per node

136

AIN with

Mitel 430 as

Master

136

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Expansion Stages and System Capacity

Max. number... Mitel 415 Mitel 430

Mitel 430 as

Master

B channel groups 200 200 200 SIP provider 10 10 10 SIP user account 500 500 500 Direct dialling plans 10 10 10 Total DDI numbers 500 500 500 Call distribution elements 500 500 500 Queue with announcement 8 8 8 User groups 21 21 21

AIN with

Members per trunk group "normal" 8

10)

/16 8

10)

/16 8

10)

Members per user group "large" 20 100 100 Abbreviated dialling numbers + PISN users 1500 1500 1500 Line keys per key telephone (except Mitel 6700 SIP / 6800 SIP) 39 39 39 Line keys per key telephone on Mitel 6700 SIP / 6800 SIP 2...12 Line keys per CDE on Mitel 6700 SIP / 6800 SIP 8 Total line keys on Mitel 6700 SIP / 6800 SIP see

11)

12)

13)

2...12 8

see

12)

13)

11)

2...12 8

12)

see Switch groups 20 20 20 Positions per switch group 3 3 3 Hotline destinations 20 20 20 Emergency destinations 50 50 50 Emergency numbers 10 10 10 Allocations of external call numbers to internal call numbers 50 300 300 External digit barring 8 8 8 Internal digit barring 8 8 8 Predefined text messages 16 16 16 Announcement / message groups 16 16 16 User per announcement / message group 16 16 16 Data service tables 8 8 8 User accounts for user access control 25 25 25 Authorization profiles for user accounts 25 25 25 Log entries per user account 20 20 20 First-party CTI users via LAN 10 32 32 First-party CTI users via Mitel Dialer 10 32 32 Third-party CTI interfaces 1 1 1 Third-Party CTI interface (Basic, Standard) 10 50 50 Groups, Agents (OIP Call centre) 10 30 50 Mailboxes with Basic or Enterprise voice mail system 20 100 100 Greetings per mailbox 3 3 3 Profiles per mailbox for auto attendant 3 3 3

/16

11)

13)

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Expansion Stages and System Capacity

Max. number... Mitel 415 Mitel 430

Backup communication servers for Dual Homing 50 50 50 Primary communication servers for Dual Homing 50 50 50 Blacklist 1 1 1 Call number entries in the blacklist 1000 1000 1000 Number of CLIP based routing tables 10 10 10 Total call number entries in call distribution tables 250 250 250 Call data memory internal (number of records) Private contacts 8000 8000 8000 Call list entries for each of the 3 call lists per phone 30 30 30 Total call list entries 15000 15000 15000 Configured keys 4000 4000 4000 Busy lamp field keys on Mitel SIP phones in total 200 200 200 Busy lamp field keys per Mitel SIP phone 50 50 50 Same users on busy lamp field keys on Mitel SIP phones 10 10 10 Expansion key modules on DSI terminals 30 Expansion key modules on IP system phones 30 Expansion key modules Mitel M670, Mitel M675, Mitel M680,

Mitel M685 Alpha keyboardMitel K680 10 50 50 Alpha keyboard (AKB) 10 40 50

1) Up to 20 users are possible with virtual terminals and integrated mobile/external phones.

2) Up to 100 users are possible with virtual terminals and integrated mobile/external phones.

3) Only 1 operator console, 1 MiVoice 2380 IP, 1 BluStar 8000i , 1 Mitel BluStar for PC, 1 Mitel SIP-DECT and 2 DECT- cordless phones are possible for each user.

4) Limited by the maximum number of terminals

5) In the Secure VoIP modes the maximum values cannot be achieved with the selection i the DSP settings: Mitel 415: Secure G.711 VoIP mode: 1 7 = 7 channels, VoIP mode Secure G.711/G.729: 1 × 5 = 5 channels. Mitel 430: Secure G.711 VoIP mode: 2 7 = 14 channels, VoIP mode Secure G.711/G.729: 3 × 5 = 15 chan- nels.

6) For IP-IP connections maximum 8

7) Audio channels can be used for voice mail, auto attendant, queue with announcement, call recording, announcement with audio file, or conference bridge. Announcement service and music on hold use their own resources.

8) Of relevance only to certain countries such as Brazil

9) 12 of them are masked (not configurable)

10)With global call distribution

11)Depending on the phone type

12)The value applies to CDE with destination KT line. With MiVoice Office 400 multiple destinations (User + KT or KT + UG) the value is reduced to 4.

13)Depending on the highest number of line keys, configured for the same line. The following pairs apply (line keys per line / total line keys): (8/24), (7/28), (6/36), (5/50), (4/60), (3/60), (2/60), (1/60).

14)The call data memory is only used if the output destination is blocked (e.g. printer jam).

14)

300 300 300

60 100 60 100 60 100

AIN with

Mitel 430 as

Master

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Expansion Stages and System Capacity

3. 4. 3 Terminals

Tab. 29 Maximum number of terminals per system and interface

Interface

Miscellaneous

DSI Terminals on DSI interfaces (total) 10 40 50 DSI Digital system phones MiVoice 5360

DSI Operator consoles / operator applica-

DSI Cordless system SB-4+ radio unit 10 20 32 1 DSI Cordless system SB-8 / SB-8ANT radio

DECT Cordless phones Mitel 610/612 DECT

Terminal type Ter min al

Terminals (including virtual terminals and integrated mobile/external phones)

Terminals (excluding virtual terminals and integrated mobile/external phones)

MiVoice 5361 MiVoice 5370 MiVoice 5380 Office 10 Office 25 Office 35 Office 45

tions

MiVoice 5380 MiVoice 1560 Office 45

units

Mitel 620/622 DECT Mitel 630/632 DECT Mitel 650 DECT Office 135 Office 160 GAP terminals

Mitel

415

20 100 100

10 40 50 2

4816 2

51032

10 50 50

430

430 as

Master

50 50

AIN

with

per

inter-

face

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Expansion Stages and System Capacity

Interface

LAN Terminals on LAN interfaces (total) 12 LAN DHCP clients on the internal DHCP server 50 50 50 LAN IP terminals MiVoice 2380 IP

LAN IP operator consoles / IP operator

LAN Mitel SIP terminals Mitel 6863 SIP

LAN Mitel SIP-DECT Cordless phones 10 50 50 LAN Standard SIP terminals 10 50 50 LAN Mitel BluStar 8000i 10 50 50 LAN Mitel BluStar Softphones 10 50 50 LAN Mitel Mobile Client Controller 10 10 10 – Virtual terminals 20 100 100 – Integrated mobile/external phones 20 100 100 – Integrated mobile/external phones (with or without MMC) 10 50 50 – Integrated mobile phones per MMCC Compact 10 50 50 – Integrated mobile phones per MMCC 130 10 50 100 BRI-S Terminals on DSI-S interfaces (total) 10 50 50 8 BRI-S Terminals as per ETSI standard

FXS Terminals on FXS interfaces (total) 10 18 50 1

Ter min al t ype Ter min al

MiVoice5360IP MiVoice5361IP MiVoice5370IP MiVoice5380IP

applications

• ISDN terminals

• ISDN PC cards

• ISDN LAN routers

• ISDN Terminal Adapters

MiVoice5380IP MiVoice 1560

Mitel 6865 SIP Mitel 6867 SIP Mitel 6869 SIP Mitel 6873 SIP Mitel 6730 SIP Mitel 6731 SIP Mitel 6735 SIP Mitel 6737 SIP Mitel 6739 SIP Mitel 6753 SIP Mitel 6755 SIP Mitel 6757 SIP

Mitel

415

12 50 50

4816

10 50 50

430

430 as Master

50 50

AIN

with

inter-

face

per

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Expansion Stages and System Capacity

Interface

Terminal type Ter min al

FXS Analogue, nationally approved terminals

Mitel

415

430

10 18 50

AIN

with 430 as Master

per

inter-

face

• Pulse dialling (PUL)

• Frequency dialling (DTMF)

• Radio units for cordless phones

• Door intercoms with DTMF control functions

• Group 3 fax machines

• Answering machines

• Modems FXS External equipment can be switched via control outputs 1 1 1 FXS External switches for controlling internal switch groups via con-

10 18 50

trol inputs

FXS General bell 1 1 1 per

node

1) Of which at least 2 are IP system phones

2) Operation on 2 DSI interfaces in each case

3) Maximum of 2 simultaneous call connections.

4) Transmission with the T.38 protocol is recommended for Fax over IP. The corresponding media resources need to be allocated.

3. 4. 4 Terminal and network interfaces

Tab. 30 Terminal and network interfaces

Max. number... Mitel 415 Mitel 430

Ethernet interfaces 2 2 per node Network interfaces, total (FXO, BRI-T, PRI, BRI-S

ext.

)4820 Terminal interfaces, total (DSI, FXS, BRI-S) 12 22 50 DSI terminal interfaces 10 Analogue terminal interfaces FXS 10 BRI-S terminal interfaces 6

12 Door intercom (with ODAB card) 1 1 11 Analogue network interfaces FXO 4 8 20 Basic connections, total (BRI-T, PRI, BRI-S Primary rate interfaces PRI

ext.

)4820

2420 SIP access 10 10 10 SIP access channels

16 32 32

1) In maximum expansion network access is possible only via IP

2) 30 B channels per PRI network interface, of which 10 B channels each can be used without licence.

3) Licences required

AIN with

Mitel 430 as

Master

50 50 64

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Expansion Stages and System Capacity

3. 4. 5 Software assurance

Software Assurance (SWA) is Mitel’s comprehensive support offer which gives access to new software releases, support services and SRM remote access to the communication server.

The software assurance agreement has a fixed runtime and defines the number of authorised users on the communication system. You can see at a glance whether a valid (active) SWA is available for the communication server, via the SWA state in the WebAdmin title bar.

The SWA state is retrieved via an encrypted direct link on the licence server. If there is no connection to the licence server, the last known state is displayed

The number of users covered via SWA and the number of configured users can be seen in the System information ( =1v) view. SWA becomes invalid if the number of configured users exceeds the number of users covered via SWA . Each entry in the

User category counts as configured user in the numbering plan ( =g4).

3. 4. 6 Licences

Use of the call manager software requires a licence. Additional licences are required in order to use a number of enhanced functions and protocols, to enable voice channels or to operate certain terminals. The Mitel CPQ application automatically plans the necessary licences, which are then enabled on the communication server using a licence code.

The licence code (LIC) contains all the enabled licences. When you purchase a new licence from your authorised dealer, you obtain a new licence code in return. Enter this in WebAdmin and store it in the communication server in the Licences ( =q9) view.

Notes:

– A licence code is not transferable to another communication server. – If you receive a voucher instead of a licence code, log on with your partner login at

Mitel Connect https://connect.mitel.comand generate the licence code yourself using the EID number. Detailed instructions about this can be found in the WebAdmin help on the

Licences ( =q9) view.

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Expansion Stages and System Capacity

3. 4. 6. 1 Description of available licences

Software

• Software Release Updating to a new software release requires a licence. A valid software assurance (SWA) entitles you to upgrade the communication server to a new software level for a specific period., and to operate it with a specific number of users.

A valid software assurance is the prerequisite for being able to acquire an update licence (Software Release licence) for a particular software version. Without a valid

Software Release licence you can update the communication server to a new soft-

ware level, but after four hours of operating time it will switch over to the restricted operating mode (see " server will switch back to normal operation as soon as you enter a licence code that comprises the Software Release licence. You do not need to restart the communication server.

Note:

The purchase of a new communication server also includes a software assurance for a specific period. Log on with your partner login to Mitel Connect https://connect.mitel.com and obtain a new licence code using the EID number and the voucher. The licence code issued as a result contains the appropriate Software Release licence (and any other licences you may have acquired). You can now activate the communication system with this licence code. Detailed instructions about this can be found in the WebAdmin help on the Licences ( =q9) view.

Restricted operating mode", page 71). The communication

Mitel Advanced Intelligent Network

In an AIN, a valid Software Release licence must be available on the master only. Exception: For long-term offline mode, for operation with Secure VoIP and use as backup communication server, the satellite must also have a valid Software Release licence.

– Behaviour of satellites in online mode:

Although satellites must also have a release licence, they must not necessarily match the current software status. If satellites do not have any release licence, they restart every four hours.

– Behaviour of satellites in offline mode:

Satellites with an incorrect release licence change over to restricted operating mode after thirty-six hours. Satellites without any release licence change over to restricted operating mode after four hours.

Users

• Basic User (licence bundle) This licence bundle contains any phone licence and is explicitly assigned to a user. This allows the user to change the phone type without having to change the licensing.

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Expansion Stages and System Capacity

• The following three UCC licence bundles contain any eight phone licences, video licences for all phones licensed together, ten SIP Terminals licences for MiCollab AWV, the Enterprise Voice Mail licence and activates MiCollab functions for the cor- responding MiCollabrole. With a specific number of UCC licence bundles more terminal licences (SIP Terminals) as well as voice mail licences (Enterprise Voice Mail

Channels) are added.

– Entry UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Entry. The licence is explicitly assigned to a user.

– Standard UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Standard. The licence is explicitly assigned to a user.

– Premium UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Premium. The licence is explicitly assigned to a user.

Terminals

• MiVoice 2380 IP Softphones One licence per terminal is required to operate the IP softphones MiVoice 2380 IP. The licences are needed to register the terminals on the system.

• MiVoice 5300 IP Phones One licence per terminal is required to operate the IP system phones MiVoice 5360 IP, MiVoice 5361 IP, MiVoice 5370 IP and MiVoice 5380 IP. The licences are needed to register the terminals on the system. If the required licences are missing, the relevant event message is output on the system. The licences can also be used if the Mitel SIP Terminals licences are missing (but not the other way round).

• Mitel SIP Terminals To operate Mitel SIP terminals of the Mitel 6700 SIP / 6800 SIP series, for Mitel BluStar 8000i Desktop Media Phone, for cordless terminals logged on via Mitel SIPDECT or Mitel SIP WLAN base stations, one licence is required per terminal or user. The licences are needed when registering the terminals or the user on the system. If the licences are missing, Mitel SIP terminals can also be operated with SIP Termi-

nals or MiVoice5300IP Phones licences (but not the other way round).

• Mitel 8000i Video Options To use the video functions of a Mitel BluStar 8000i Desktop Media Phone or Mitel BluStar for Conference Room, in addition to the Mitel SIP Terminals licence, you need to also purchase a Mitel 8000i Video Options licence. The two licences are

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Expansion Stages and System Capacity

needed to register the terminals on the system. Use is not possible if Video Termi-

nals licences are missing.

• Mobile or External Phone Extension With this licence it is possible to integrate mobile phones or other external phones into the communication system. One licence has to be purchased for each phone.

Note:

This licence does not allow comfortable integration with the Mitel Mobile Client application.

• MMC Extension With this licence mobile phones can be integrated into the communication system together with an Mitel Mobile Client Controller and Mitel Mobile Client. The MMC Controller allows mobile users to move back and forth between the internal WLAN coverage and the mobile radio network without the call being interrupted.

• SIP Terminals One licence is required per terminal to operate standard SIP terminals. The licences are needed when registering the terminals on the system and can be used even if

Mitel SIP Terminals licences are missing (but not the other way round).

• Video Terminals To be able to use the video functionality of a standard SIP video terminal you need to acquire a Video Terminals licence in addition to a SIP Terminals licence. The licences can also be used if the Mitel 8000i Video Options licences are missing.

• Dual Homing In the event of failure of the primary communication server or an interruption in the IP connection to the primary communication server, SIP phones in the Mitel 6700 SIP / 6800 SIP series can automatically register on a backup communication server. On the backup communication server one licence is required per phone. The licences are needed to register the clients on the system.

BluStar

• BluStar Softphones This is a BluStar client licence. One licence per client is required to operate BluStar softphones. The licences are needed to register the clients on the system.

• BluStar Softphone Video Options This licence is required for using the video functionality of a BluStar softphone. A BluStar client licence must be in place.

Audio services

• Conference Bridge This licence allows the use of a conference bridge. The internal or external confer-

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Expansion Stages and System Capacity

ence participants choose a specific call number and are connected with the conference after entering a PIN. One licence is required per system /AIN.

• Enterprise Voice Mail If the functionality of the basic voice mail system is insufficient, the voice mail system can be expanded. This licence provides two audio channels for recording or playing back audio data for voice mail, auto attendant or call recording. The licence also increases the voice memory capacity and allows e-mail notification whenever new voice messages are received as well as the forwarding of voice messages and call recording.

Notes

– Additional audio channels require additional Audio Record & Play Channels licences. An

Auto Attendant licence is required to use the auto attendant function.

– In a VoIP environment VoIP channel licences are also required for converting the voice

data when using the internal voice mail system.

• Audio Record & Play Channels This licence enables an additional audio channel for recording or playing back audio data for voice mail, auto attendant or call recording. This licence can only be used in conjunction with the Enterprise Voice Mail licence.

Mitel Advanced Intelligent Network

In an AIN the Enterprise Voice Mail and Audio Record & Play Channels licences are all acquired for the Master. The number of Audio Record & Play Channels licences determines the maximum number of simultaneously active audio channels, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

• Auto Attendant This licence enables the use of the auto attendant function and is independent of the Enterprise Voice Mail licence. It means it can also be used in conjunction with basic voice mail. One licence is required per system /AIN.

Note

In a VoIP environment VoIP channel licences are also required for converting the voice data when using the auto attendant.

• Number in Queue This licence is required for using the functionality of "Queue with announcement". The Auto Attendant licence is required here. One licence is required per system /AIN.

Features

• Secure VoIP This licence allows encrypted VoIP connections with the aid of SRTP (Secure RealTime Transport Protocol) and TLS (Transport Layer Security).

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Mitel Advanced Intelligent Network

For legal reasons (Trade Control Compliance) in an AIN a Secure VoIP licence is required for both the Master and for each satellite.

• Silent Intrusion This licence is needed for the Silent intrusion feature, which is similar to the Intru-

sion feature. The difference is that the user intruded upon receives neither a visual

nor an acoustic signal of the intrusion. The feature is used mainly in call centres. One licence is required per system /AIN.

• Analogue Modem This licence allows remote maintenance of an Mitel 415/430 using an analogue modem. For this the Modem function must be allocated to the mainboard DSP. Transmitting event messages via an analogue modem is also possible.

Mitel Advanced Intelligent Network

In an AIN the licence is always acquired on the Master. The licence allows the remote maintenance of the AIN via any Mitel 415/430 node. Note: The master node can also be of Mitel 470 or Virtual Appliance type.

Resources

• VoIP Channels for Standard Media Switch

Note:

This licence is required for Mitel 415/430 and Mitel 470 only. For Virtual Appliance, the VoIP channels of the integrated Mitel Media Server are made available and do not require any licences.

This licence enables the conversion of voice channels for VoIP-non-VoIP connections and is used for IP terminals, SIP terminals, SIP access channels or to operate an Mitel Advanced Intelligent Network. High voice data compression is possible with the G.729 VoIP channels. An additional voice channel is activated with each licence.

Notes:

– If VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a

licence.

– Theoretically there are no VoIP channel licences in a pure VoIP environment (only IP/SIP

phones on the system and connection to the public network via an SIP provider). However, as soon as voice mail functions, the announcement service or music on hold is used, VoIP channel licences are required as the use of these functions entails a conversion of the voice data.

Mitel Advanced Intelligent Network

In an AIN the licence can also be used for the connections between the nodes. Two VoIP channel licences are required for each node connection. The licences are always acquired for the Master. The number of licences determines the maximum number of simultaneously active conversions, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

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If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a licence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.

• G.729 Codec This licence allows the use of a G.729 codec for the voice channel of Mitel SIP phones, IP system phones and SIP network interfaces (also for SIP networking). The licences are always used wherever they are required. Mitel SIP-DECT and standard SIP terminals do not require this licence. Likewise, calls to the emergency number do not require a licence.

Note

If several emergency destinations are defined in a system, the following points need to be considered:

– Sufficient G.729 Codec licences must be available. – No phone and no SIP network interface is configured exclusively to G.729 Codec.

Networking

• B-Channels on PRI Cards Ten B-channels can be used without licences for each PRI interface. These channels cannot be transferred to other PRI interfaces. An additional channel is activated with each licence. These licences are in a pool and are used from any PRI interface, if necessary (per call) .

Mitel Advanced Intelligent Network

In an AIN the licence is always acquired on the Master. For each licence an additional B channel is available on a PRI interface of any node, depending on where the B channel is currently being used.

• SIP Access Channels The connection of the system to a SIP service provider or the networking of the systems via SIP requires one licence per channel.

Mitel Advanced Intelligent Network

In an AIN all the SIP licences are always acquired for the Master. The number of licences determines the maximum number of simultaneously active voice channels, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

• Lync Option for SIP Access Channels This additional licence enables the use of a SIP access channel with Lync-specific options and features. It is required for each channel in addition to a SIP Access

Channels licence.

Private networking

• QSIG Networking Channels These licences are used to implement a private leased-line network with QSIG by

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Expansion Stages and System Capacity

enabling a specific number of simultaneously outgoing QSIG channels. Two licence levels are available (see Tab. 31). Note: For Virtual Appliance this licence is only relevant to the QSIG networking of an AIN satellite.

• Base Mitel AIN This licence allows a Mitel Advanced Intelligent Network to be set up and operated with one Master and one satellite. Note: This licence is not available for Mitel 415.

• Mitel AIN Satellites An upgrade licence for each additional satellite is required to integrate more than one satellite in an Mitel Advanced Intelligent Network. An existing basic AIN licence has to be in place already. Note: This licence is not available for Mitel 415.

Applications

• Mitel Dialer This licence allows you to use the Mitel Dialer CTI application. The number of licences determines the simultaneously active, user-assigned Mitel Dialer applications.

• Hospitality Manager This licence allows you to use the Mitel 400 Hospitality Manager. The Mitel 400 Hospitality Manager is a web-based application for receptionists in the hospitality sector. One licence is required per system /AIN.

• Hospitality PMS Interface and Hospitality PMS Rooms The Hospitality PMS Interface licence is used to connect the communication server to a hotel management system using the FIAS protocol. One licence is required per system /AIN. Moreover, one Hospitality PMS Rooms licence is required per room.

• OpenCount licences MitelOpenCount is a software package used for the call logging management on the communication system. It consists for selected sectors of basic, comfort and premium solutions and is installed on an external server. The licences are stored in MiVoice Office 400. OpenCount obtains the licences via the XML based interface Open Application Interface.

– Mitel OpenCount Basic Package

This basic licence is a prerequisite for all OpenCount additional licences. The licence contains the “Company” branch package, enables the connection to MiVoice Office 400 and allows basic functions to be used.

– Mitel OpenCount Healthcare Branch Package

This additional licence offers extra functions for care and retirement homes.

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Expansion Stages and System Capacity

– Mitel OpenCount Public Authorities Branch Package

This additional licence offers extra functions for municipalities, communities and ministries.

– Mitel OpenCount Functional Upgrade to Comfort

This additional licence offers extra functions such as PIN telephony.

– Mitel OpenCount Functional Upgrade to Premium

This additional licence offers extra functions such as intermediate statements, invoicing etc.

– Mitel OpenCount Users

This additional licence enables a defined number of users to be monitored via OpenCount. All OpenCount users must be licensed, otherwise a warning is generated.

• Advanced Messaging Enables the SMPP protocol to be used for integrating an SMS server and 9d cordless phones to be logged on as system phones (Ascom Wireless Solutions products). User-friendly messaging systems can then be implemented. One licence is required per system /AIN. Note: This licence is not available for Mitel 415.

• CTI First Party via LAN This basic licence enables the CTI basic functions via Ethernet interface (e.g. for using a PC dial help) for a specific number of users (see " page 56). It cannot be combined with CTI third-party licences.

General system capacity",

interfaces

• ATAS Interface / ATASpro Interface With ATAS licences external alarm and messaging sources can be connected via the Ethernet interface. The licences also offer additional possibilities compared with ATPCx (e.g. displaying the Fox menu on system phones and triggering an alarm with the Redkey). The ATASpro Interface licence can also be used to determine the position of users of Mitel DECT cordless phones, which can be viewed with the appropriate applications.

Note:

If you use the Mitel Open Interfaces Platform, OIP takes the licences from the communication server. So always acquire these licences for the communication server so you can use ATAS even without OIP.

• BSS Licence This licence allows a BluStar server to be connected.

• BSS-Lync Interface This licence allows the use of the BluStar Lync interface.

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Expansion Stages and System Capacity

• CSTA Sessions This licence allows third-party applications to monitor/check a terminal on the communication server using the CSTA protocol. If a terminal is monitored or checked by several applications or instances, one licence is required for each monitoring/check.

• Presence Sync. via SIMPLE and MSRP SIMPLE (Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions) is a protocol for exchanging presence information, and is used between SIP endpoints (terminals, network interfaces and nodes). MSRP (Message Session Relay Protocol) is a protocol used for exchanging data between SIP clients (e.g. for chats). This combined licence defines the number of users who can use one or both protocols for third-party applications. Only one licence is needed for a user with several SIP phones.

• SMPP This licence allows the use of the SMPP protocol. The licence cannot be purchased individually but is part of the Advanced Messaging licence.

3. 4. 7 Restricted operating mode

Without a valid Software Release licence the communication server switches over to a restricted operating mode four hours after each restart. The restriction concerns the following aspects:

Restricted operating features:

• No call information for incoming calls and during the call connection.

• Dialling by name is deactivated.

• Functions cannot be invoked via the menu or function key (likewise no enquiry calls can be made).

• The team keys do not work.

• Functions codes are not carried out (except remote maintenance on/off).

• Dialling from PC and other CTI functions are not supported.

Restricted services and routing functions:

• Calls are not routed to integrated mobile/external phones.

• Call centre functions are out of service (no routing to ACD).

• Voice mail functions are out of service (no call routing to voice mail).

• The announcement service is out of service.

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3. 4. 8 Temporary offline licences

If the connection to the master is interrupted in an AIN, the satellites restart in offline mode. The licences acquired on the master are no longer visible for the satellites in offline mode. To ensure autonomous VoIP and QSIG traffic temporarily, certain licences are enabled in the satellites concerned for the duration of offline operation or for a maximum of 36 hours (the licences are not visible in WebAdmin). The licence overview (Tab. 31

) shows which licences are affected. To ensure longer offline operation, the

necessary licences must also be acquired on the satellites.

3. 4. 9 Trial licences

Trial licences are available for some functions. This means that functions or features that require a licence can be used and tested, licence-free, for a period of 60 days. The trial licences are automatically enabled the first time a particular function is used and then listed in WebAdmin in the Licenses ( =q9) view, complete with the date on which they expire. This procedure can only be used once for each function or feature. Thereafter you must acquire a licence. The licence overview (Tab. 31 trial licences are available.

Overview of licences

Tab. 31 Overview of licences

Licence Licensed attributes

Software

Software Release Allows a particular soft-

ware release to be operated

Users

Basic User Licence bundle:

1 User licence 1 phone licence (any one)

Entry UCC User Licence bundle:

•1 licence User

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC

Entry

Without licence

Restricte d

0 Limited only by

With licence

Unrestricted per node (also

the system capacity

Licences for networking

in AIN)

In the AIN, only on the Master; otherwise per node.

) shows which

Offline

licence

Tri al

licence

––

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Expansion Stages and System Capacity

Licence Licensed attributes

Standard UCC User

Premium UCC User

Ter mi nal s

MiVoice2380IP Softphones

MiVoice5300IP

Phones

Mitel SIP Terminals

Mitel 8000i Video Options

Mobile or External Phone Extensions

Licence bundle:

•1User licence

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC

Standard

Licence bundle:

•1User licence

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC Pre-

mium

Number of registered MiVoice2380IP IP softphones

Number of registered , MiVoice5360IP, MiVoice5361IP, MiVoice 5370 IP and MiVoice5380IP IP system phones

Number of registered Mitel SIP terminals

Use of the video functionality of an Mitel SIP terminal

Number of mobile/external phones that can be registered (without Mitel Mobile Client)

Without licence

0 Limited only by

0 Per licence 1

0 1, 20 or 50 addi-

0 Additional licence

0 One additional

With licence

the system capacity

additional IP softphone

tional IP system phones per licence

tional Mitel SIP terminals per licence

for Mitel SIP Ter-

minals. 1, 20 or

50 additional Mitel SIP terminals with video functionality per licence.

mobile/external phone per licence (without Mitel Mobile Client)

Licences for networking

In the AIN, only on the Master; otherwise per node.

Offline

licence

Trial

licence

––

✓✓

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Expansion Stages and System Capacity

Licence Licensed attributes

MMC Extensions Number of mobile phones

SIP Terminals Number of registered

Video Terminals Use of the video function-

Dual Homing Number of registered

BluStar

BluStar Softphones

BluStar Softphone Video Options

Audio services

Conference Bridge Use of conference bridge Locked Enabled In the AIN, only

Enterprise Voice Mail

that can be registered with Mitel Mobile Client for operation with an Mitel Mobile Client Controller (MMCC)

standard SIP terminals

ality of a standard SIP terminal

Mitel 6700 SIP / 6800 SIP SIP phones on a backup communication server

Number of registered BluStar softphones

Use of the video functionality of a BluStar softphone

Voice compression, expanded voice memory capacity, and e-mail notification whenever new voice messages are received, forwarding of voice messages, call recording.

Without licence

0 Per licence 1

0 1 additional

0 Add itional licence

0 Per licence 1, 20

0 1, 20 or 50 addi-

0 Add itional licence

Locked Enabled (includ-

With licence

additional mobile phone (with Mitel Mobile Client)

standard SIP terminal per licence

for SIP Terminals. 1 additional standard SIP terminal with video functionality per licence.

or 50 additional phones

tional BluStar softphones per licence

for BluStar softphone. 1, 20 or 50 additional BluStar softphones with video functionality per licence.

ing 2 audio channels for voice mail, Auto Attendant or call recording)

Licences for networking

In the AIN, only on the Master; otherwise per node.

Always on the backup communication server

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

Offline

licence

Tri al

licence

––

✓✓

✓

–

✓✓

✓

–

✓✓

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Expansion Stages and System Capacity

Licence Licensed attributes

Audio Record & Play Channels

Auto Attendant Use of the auto attendant

Number in Queue Use of the function 'queue

Features

Secure VoIP Encrypted VoIP connec-

Silent Intrusion Use of the Silent intrusion

Analogue Modem Use of the modem func-

Resources

VoIP Channels for Standard Media

Switch

G.729 Codec Use of a G.729 codec for

Networking

B-Channels on PRI Cards

SIP Access Channels

Audio channels for recording or playing back audio data.

function

with announcement '

tions using SRTP and TLS.

feature

tionality on an Mitel 415/430.

VoIP functionality 0 / 2 4)Per licence 1

the voice channel of Mitel SIP phones, IP system phones and SIP network interfaces.

B channels that can be used simultaneously on the PRI interface

Simultaneously usable channels to an SIP provider

Without licence

Locked Per licence 1

Locked Enabled In the AIN, only

Nonencrypte d transmission

Locked Enabled In the AIN, only

0 Per licence 1

10 Per licence 1

0 Per licence 1

With licence

additional audio channel for voice mail, Auto Attendant or call recording

Encrypted transmission

additional VoIP channel

voice channel with G.729 codec

additional Bchannel

additional SIP access channel

Licences for networking

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

Per node – –

on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

Offline

licence

Trial

licence

––

✓✓

––

✓✓

✓

✓✓

–

––

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Expansion Stages and System Capacity

Licence Licensed attributes

Lync Option for SIP Access Channels

Private networking

QSIG Networking

Channels

Base Mitel AIN6)Operation of an AIN Locked AIN with master

Mitel AIN Satel-

lites

Applications

Hospitality Manager

Hospitality PMS Interface

Hospitality PMS Rooms

Mitel OpenCount Basic Package

Mitel OpenCount Healthcare Branch Package

Enables using a SIP access channel with Lync-specific options and features.

QSIG channels 0 Per licence 4 or n

Additional satellite in an AIN

Use of Mitel 400 Hospitality Manager

Use of the PMS interface and therefore the FIAS protocol.

Number of rooms when using the PMS interface.

Basic licence: Prerequisite for all other OpenCount licences. Enables connection to the MiVoice Office 400 and the use of basic functions.

Additional licence: Offers extra functions for care homes and retirement homes.

Without licence

0 Add itional licence

Locked Enabled In the AIN, only

0 1, 20, 50 or 100

Locked Enabled In the AIN, only

With licence

for SIP Access

Channels. Per

licence one additional channel with Lync-specific options and features.

QSIG channels (n limited by the system capacity)

and one satellite

for Base Mitel

AIN. 1 additional

satellite per licence

rooms per licence

Licences for networking

In the AIN, only on the Master; otherwise per node.

Per node

Only on the Master

on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

Offline

licence

Tri al

licence

✓✓

––

✓

–

✓

–

✓

–

✓✓

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Expansion Stages and System Capacity

Licence Licensed attributes

Mitel OpenCount Public Authorities Branch Package

Mitel OpenCount Functional Upgrade to Comfort

Mitel OpenCount Functional Upgrade to Premium

Mitel OpenCount Users

Advanced Messaging

CTI First Party via LAN

interfaces

ATAS Interface Use of the ATAS interface Locked Enabled In the AIN, only

ATASpro Interface Use of the ATASpro inter-

BSS Licence Right to connect a BluStar

BSS-Lync Interface

Additional licence: Offers extra functions for municipalities, communities and ministries.

Additional licence: Offers extra functions such as PIN telephony.

Additional licence: Offers extra functions such as intermediate statements, invoicing etc.

Additional licence: Enables a defined number of users to be monitored via OpenCount.

SMPP protocol for integration of an SMS server and registration of 9d cordless phones as system phones. (Includes licence SMPP)

First-party CTI clients with basic functions on Ethernet interface

face

server

Right to use the BluStar Lync interface

Without licence

Locked Enabled In the AIN, only

0 1, 20 or 50 addi-

Locked Enabled In the AIN, only

0 Enabled for a

Locked Enabled In the AIN, only

unavailable

With licence

tional users per licence

specific number of users (see

General system

" capacity", page 56)

enabled In the AIN, only

Licences for networking

on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

Offline

licence

Trial

licence

✓✓

––

✓

–

✓

–

––

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Expansion Stages and System Capacity

Licence Licensed attributes

CSTA Sessions Number of monitored ter-

Presence Sync. via SIMPLE and MSRP

SMPP

1) four hours after the new software has been uploaded or after a restart operation, the communication server switches over to a restricted operating mode (see "

2) The licences can also be used if the Mitel SIP Terminals licences are missing.

3) If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a licence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.

4) If VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a licence.

5) For Virtual Appliance this licence is only relevant to the QSIG networking of an AIN satellite.

6) In a AIN with Virtual Appliance as Master, these licences are part of the Virtual Appliance licences and must not be purchased individually.

7) This licence cannot be purchased separately; it is part of the Advanced Messaging licence.

minals via the CSTA protocol.

Number of users who can use one (or both) protocols for the third-party applications.

SMPP protocol Locked Enabled In the AIN, only

Without licence

0 1, 20, 50 or 100

0 1, 20 or 50 addi-

With licence

CSTA sessions per licence

tional users per licence who may use both protocols.

Restricted operating mode", page 71).

Licences for networking

In the AIN, only on the Master; otherwise per node.

on the Master; otherwise per node.

Offline

licence

Tri al

licence

✓✓

––

All the licences are offered in separate licence packages. Depending on the sales channels the packages may differ from the licences in Tab. 31. The systems ship out unlicensed. Back-licensing is not provided for.However, resetting to the factory setting is possible.

OIP licences

OIP licences are managed by OIP itself. A detailed description of the OIP licences can be found in the System Manual Mitel Open Interfaces Platform.

3. 4. 10 Power supply capacity

The maximum number of terminals connected to the system can be limited by the supply power available for terminals. It is also important to take note of the maximum load per terminal interface.

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Expansion Stages and System Capacity

3. 4. 10. 1 Supply power available for terminals

The 40 VDC power supply required for the connected terminals is rated for the power requirements of a typical system configuration.

Tab. 32 Power output of the 40 VDC power supply

Mitel 415 Mitel 430

Available power output 24 Watt 24 Watt

The number of permissible terminals per system depends on the power requirements of the individual terminals. To check the power requirements refer to Tab. 33 of the average power requirements of the terminals.

The total power requirements of all connected terminals must not exceed the available power output of the power supply.

Note

The actually required power supply depends strongly on the call traffic, the wire diameter and the line length to the connected terminals. The values in the following table are average values under the following assumption:

– Phones traffic volume: Call Connection 38%, Ringing 2% – SB-4+ radio unit: Active call connection on 2 channels – SB-8 radio unit: Active call connection on 4 channels – Background lighting MiVoice 5380: 30% active – LEDs on terminals and expansion key modules: 20% active. – Wire diameter: 0.5 mm – Line length: 200 m

The table below shows the average power requirements of the terminals for a line length of approx. 200 m and a wire diameter of 0.5 mm.

for details

Tab. 33 Average power requirements of terminals

Ter mi nal s Socket Output P [mW]

MiVoice 5360 MiVoice 5361 DSI-AD2 interface 680 MiVoice 5370 DSI-AD2 interface 680 MiVoice 5380 DSI-AD2 interface 820 MiVoice 5370, MiVoice 5380 with power supply

unit Expansion key module MiVoice M530 MiVoice 5370 110 Expansion key module MiVoice M530 MiVoice 5380 120 Expansion key module MiVoice M535 MiVoice 5370, MiVoice 5380 0 Radio unit without power supply unitSB-4+ DSI-AD2 interface 1500 Radio unit without power supply unitSB-8 2 DSI-AD2 interfaces 1350 Radio unit with power supply unit SB-4+/SB-8 1 or 2 DSI-AD2 interfaces < 100 Office 10

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DSI-AD2 interface 280

DSI-AD2 interface 0

DSI-AD2 interface 340

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Expansion Stages and System Capacity

Ter min als Socket Output P [mW]

Office 25

Office 35 Office 45/45pro Office 45pro power supply unit Expansion key module (EKP) Alphanumerical keyboard (AKB) ISDN terminal BRI-S interface approx. 500 Analogue terminals FXS interface approx. 500

1) Although no longer available, the phone is still supported.

2) An MiVoice M535 always requires a power supply unit

3) The value applies to radio units with hardware version "-2". The value for hardware version "-1" is 300 mW lower.

4) The value applies to each interface and to radio units with hardware version "-2". The value per interface for radio units with hardware version "-1" is 150 mW lower.

5) The value applies to phones with hardware version "-2". The value for phones with hardware version "-1" is 60 mW lower.

6) The value depends greatly on the terminal type.

Tip

With the planning application Mitel CPQ the power supply available for terminals is checked automatically.

Overload shutdown

If the rated power is exceeded the power supply is disconnected. It is restored after approx. 20 s.

If an overload occurs, reduce the required supply power (e.g. by powering DECT radio units and/or system phones locally).

DSI-AD2 interface 380 DSI-AD2 interface 280 DSI-AD2 interface 660 DSI-AD2 interface < 10 Office 35, Office 45 80 Office 35, Office 45 20

3. 4. 10. 2 Power supply per terminal interface

The power supply per terminal interface is determined by the interface type. The interface load depends on the following variables:

• Terminals used incl. auxiliary devices

• Bus configuration

• Line length and conductor cross-section

For information on the calculations refer to "

Terminal interfaces", page 114.

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Installation

Left-hand bracket for cable cover

Right-hand bracket for cable cover

Power cord

Fan

Power supply

Cable cover

Snap-on tag

Front panel

Screw covers

Mounting plate for rack installation

Left-hand bracket for cable cover

Plastic cover with Screening

Mainboard

Fan-out-panel

EFOP

4 Installation

This Chapter tells you how Mitel 415/430 can be installed and the conditions to be observed. It also includes the mounting into a 19” rack, the correct way to connect the earthing, and the power supply. Other topics described in this Chapter comprise fitting with system modules, interface cards and the relevant Wiring Adapters. Finally the Chapter also describes the network- and terminal-side connection of the interfaces and the installation, powering and connection of system terminals.

4. 1 System components

The figure below shows the components of the Mitel 415/430 communication server complete with mounting options.

Fig. 11 System components with mounting options

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4. 2 Fitting the communication server

The Mitel 415/430 communication server is suitable for both wall and desktop installation as well as for mounting in a 19” rack. Different mounting sets are available in each case.

4. 2. 1 Equipment supplied

The equipment supplied with the Mitel 415/430 includes:

• Mitel 415 or Mitel 430 communications server

• Set of screws for wall or desktop installation and earthing connection

• Snap-on tag

• Power supply

• Power cord

• Product information

4. 2. 2 Mounting options

Mitel 415/430 includes all the materials required for wall or desktop installation. Additional rack installation sets are required for a 19” rack installation. These sets for Mitel 415 and Mitel 430 are different.

For wall mounting all the connecting cables can be concealed behind a cable cover. This set can be ordered as an option.

4. 2. 2. 1 Cable cover set for Mitel 415/430

Equipment supplied:

• Cable cover

• Left-hand bracket for cable cover

• Right-hand bracket for cable cover

• Screw set

4. 2. 2. 2 Mitel 415 rack-mounting set

Equipment supplied:

• 2 mounting plates for rack installation

• Screw set

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4. 2. 2. 3 Mitel 430 rack-mounting set

Equipment supplied:

• 2 mounting plates for rack installation

• Screw set

•Fan

4. 2. 3 Location requirements

The following location requirements must be observed when positioning the communication server.

Hazard

Failure to observe the location requirements can cause the communication server to overheat, damaging electrical components and/or the surrounding area. An event message is generated if the heat dissipation is insufficient. Appropriate measures must be taken immediately to improve the heat dissipation, e.g. by providing the required clearances, lowering the ambient temperature or installing the fan from the rack-mounting set (Mitel 430 only).

Tab. 34 Mitel 415/430 Location requirements

Heat radiation • Do not position in direct sunlight, near radiators or near other heating sources EMC • Do not position in strong electromagnetic fields of radiation

Heat dissipation • Do not place any objects on top of the communication server.

Environment • Ambient temperature 5 °C...45 °C

(e.g.near x-ray equipment, welding equipment or similar).

• Observe the clearance requirements for wall mounting and desktop installation (see Fig. 12 and Fig. 13

• In a rack-mounted installation the space to the left and right between the communication server and the wall of the 19” rack must remain empty. The installation of a fan is also mandatory for the Mitel 430.

• Relative humidity 30…80%, non-condensing

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4. 2. 4 Safety regulations

Be sure to observe the following safety regulations before carrying out work inside a communication server:

Warning

Components, interface cards or system modules can be damaged by electrical voltage. Always disconnect the communication server from the power supply before removing the housing cover.

Warning

Components can be damaged by electrostatic discharge when touched. Always touch the earthed metal case of the communication server before carrying out work inside the housing. This also applies to interface cards and system modules that are no longer packed inside the ESD protective wrapping.

4. 2. 5 Wall mounting

There are two possibilities for wall mounting. In the first variant the front panel faces right (see Fig. 12 option chosen will depend on the way the cables are routed. The LED display remains visible whatever the mounting position, even when the cable cover is fitted.

Warning

A wall-mounting option in which the front panel faces upwards or to the right is not permitted. Inadequate heat dissipation can damage the communication server.

); in the second, it faces downwards (see Fig. 13). The wall-mounting

4. 2. 5. 1 Minimum distances

To ensure adequate heat dissipation, minimum distances need to be maintained with other objects such as cable ducts, cabinets or mobile objects. Maintaining minimum distances also allows the installation of the cable cover and the possibility of suspending the communication server into and out of the wall-mounted screws.

The two diagrams below illustrate the two wall-mounting possibilities.

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All dimensions in mm

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Installation

All dimensions in mm

Fig. 13 Minimum distances for wall mounting (front panel facing downwards)

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4. 2. 5. 2 Drilling plan

The communication server is suspended into two premounted wall screws using the suspension points in the housing base. Depending on the type of mounting, these are the suspension points marked under position A or B on the drilling plan. The communication server is secured with a third screw to prevent it from being dislodged accidentally (position C).

All dimensions in mm

Fig. 14 Drilling plan for Mitel 415/430 wall mounting

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4. 2. 5. 3 Drilling template

The packaging box of the communication server can also be used for marking out the drill holes. To do so it is best to detach the part of the inner packaging box that contains the drill holes. Note: The holes on the cardboard box are not labelled.

Fig. 15 Drilling template

4. 2. 5. 4 Wall-mounting procedure

Materials required:

• Screw set for wall/desktop installation

•6mm drill

• Screwdriver

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To mount the communication server to the wall, proceed as follows:

1. Using the drill template or the instructions on the drill plan to mark out the three drill holes. Make sure you observe the minimum distances to other objects, walls or ceilings as shown in Fig. 12 and Fig. 13.

2. Drill the three dowel holes.

3. Insert the dowel plugs.

4. Screw in the two shorter upper dowel screws (position A or B). Observe the distance between the screw heads and the wall as shown in Fig. 14

5. Shut down the communication server (see "

Shutdown Mode", page 206) and dis-

connect it from the power supply.

Warning

Be sure to observe the "Safety regulations", page 84.

6. Remove the housing cover.

7. Connect the earthing (see "

Connecting the earthing wire", page 93).

8. Suspend the housing of the communication server onto the screws.

9. To secure the communication server screw in the long lower dowel screw (position C).

10.Fit the housing cover.

11.Secure the snap-on tag to the front panel or to a suitable position on the housing cover. The holes in the housing cover are spaced in such a way that the snap-on tag can be secured both lengthways and crossways.

12.Reconnect the communication server to the power supply.

4. 2. 6 Desktop installation

To protect the cable connections the communication server can also be secured using three screws. The same drilling plan (see Fig. 14 wall mounting (see "

Wall-mounting procedure", page 87).

Warning

To ensure adequate heat dissipation make sure that no objects are placed on top of the communication server (see also "Location requirements", page 83). Minimum distances must also be observed as shown in Fig. 12.

) and the same procedure apply as for

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4. 2. 7 Rack-mounting

The rack-mounting set Mitel 415 or Mitel 430 allows the communication server to be installed horizontally into a 19” rack. Be sure to observe the following:

• The communication server takes up the space of 1.5 height units inside the 19” rack. (1 Unit corresponds to 44.45 mm).

• The holes in the mounting plates allow two communication servers to be placed directly above each other with a space requirement of three units. Different holes in the mounting plates are used for this purpose (see Fig. 16

• The space on the left and right between the communication server and the panels of the 19” rack is for heat dissipation and must remain clear.

• The installation of a fan is mandatory whenever an Mitel 430 is rack-mounted; the fan is included in the Mitel 430 rack-mounting kit. Note: The rack-mounting set always includes fastening screws for the fan. On the Mitel 415 these two screws are superfluous.

Fig. 16 Placing two communication servers above each other inside a 19” rack

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4. 2. 7. 1 Rack-mounting procedure

Materials required:

• Mitel 415 and Mitel 430 rack-mounting kit

• Screw set for wall/desktop installation

• Screwdriver

To rack-mount an Mitel 415/430 proceed as follows:

1. Pull off the screw covers on the left and right of the front panel.

2. Secure the mounting plates to the communication server using the M4 screws. Make sure the front panel and the mounting plate are aligned.

3. Shut down the communication server (see " connect it from the power supply.

Warning

Be sure to observe the "Safety regulations", page 84.

4. Remove the housing cover.

5. Mitel 430 only: Install the fan (see "

6. Connect the earthing (see "

Installing the fan", page 91).

Connecting the earthing wire", page 93).

7. Fit the housing cover.

8. Secure the cage nuts in the appropriate positions in the rack’s fastening rails (see Fig. 16).

9. Secure the communication server to the rack’s fastening rails using the M6 screws, the plastic washers and the cage nuts.

10.Fasten the snap-on tag to the front panel.

11.Reconnect the communication server to the power supply.

Shutdown Mode", page 206) and dis-

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4. 2. 7. 2 Installing the fan

FAN

Materials required:

• Fan from the Mitel 430 rack-mounting kit

• 2 screws from the Mitel 430 rack-mounting set

• Screwdriver

To install the fan proceed as follows:

Installation

1. Shut down the communication server (see "

Shutdown Mode", page 206) and dis-

connect it from the power supply.

Warning

Be sure to observe the "Safety regulations", page 84.

2. Remove the housing cover.

3. Use the two screws to fit the fan to the inside of the housing. Take note of the arrows on the fan. They indicate the direction of rotation and the air flow. The air must flow out of the housing of the communication server (see Fig. 17

4. Plug the fan connector into the socket marked "FAN" on the mainboard.

5. Fit the housing cover.

6. Reconnect the communication server to the power supply.

Note

The fan only turns if required by the equipment temperature.

Fig. 17 Installing the fan in Mitel 430

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4. 2. 7. 3 Installing the cable cover

Materials required:

• Cable cover set for Mitel 415/430

• Screwdriver

To install the cable cover proceed as follows:

1. Pull off the screw covers on the left and right of the front panel.

2. Use the M4 screws of the cable cover set to secure the brackets for the cable cover to the communication server.

Note

The two brackets are not identical. Compare the cable brackets with the figures in Fig. 18.

3. Fit the cable cover over the brackets from above until they are felt to engage.

Fig. 18 Installing the brackets for the cable cover

Tip

To remove the cable cover reach into the side openings of the cover, gently press the two (engaged) lugs outwards and remove the cover.

4. 3 Earthing and protecting the communication server

The protective earth and equipotential bonding are important integral parts of the safety concept: Standard EN 60950 relevant to safety matters stipulates protective earthing.

Warning

High leakage currents can occur as a result of connecting to the communication network. Establish an earth connection before connecting to the communications network. Disconnect the communication server from the communications network before carrying out maintenance work.

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Warning

Transient overvoltage can occur on the mains and on the communications network. Protect each line installation leading from the building by using one surge voltage protector per core at the isolating point (main) distribution frame or entry point into the building.

Operation on an IT current distribution system: The communication server can be operated on an IT power distribution system as per EN/IEC 60950 with voltages of up to 230 VAC.

4. 3. 1 Connecting the earthing wire

The communication server’s earthing connection is located at the front left on the underside and can only be connected once the housing cover has been removed. The earthing wire is secured by a screw, spring washer and serrated lock washer, which are included in the screw set Mitel 415/430. The serrated lock washer must rest against the metal housing of the communication server.

Fig. 19 Earthing connection

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Mitel 415/430

Power supply

Indirect connection

Direct connection

Copper wire yellow/ green 2,5 mm2 protected 4,0 mm2 unprotected

(Main)

distribution

board

Building earth

Protective wire

Socket-outlet

Mains power

Fig. 20 Earthing of the communication server in the case of an indirect cabling and direct cabling

Note

In the case of an indirection connection make sure that the communication server’s earthing wire does not form any earth loops with the earthed cable screenings of the installation cables leading up to the (main) distribution frame. The cables should be kept as short as possible and laid out in parallel.

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No earth loops

Communication server

Socket-outlets

(Main) distribution

board

4. 3. 2 Connecting the cable screening

When using shielded installation cables also use shielded RJ45 connectors. In this way the shielding of the installation cables is automatically connected with the housing of the communication server and therefore with the building earth.

Note

Connect the cable screens to one another at the splitting point only. Observe the tree structure principle to prevent earth loops.

Fig. 21 Tree structure principle

4. 4 Powering the communication server

The communication server is powered as standard with 230 VAC or 115 VAC. To ensure that its operation is maintained even in the event of a mains outage, an external uninterruptible power supply (UPS) must be used.

4. 4. 1 115/230 V power supply

The communication server is powered by the supplied power supply unit. The power supply unit is connected to the mains using a two-pin standard power cable.

Hazard:

Hazard due to heat generation in the event of short-circuits. The mains power supply connection must be protected with 16 A maximum in countries with 230 V mains power (for instance in Europe), and with 20 A maximum in countries with 115 V mains power (e.g. in North America).

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1.8 m

1.5 m

Power supply

Mains power

Please also note the following points:

• The mains connector acts as a disconnecting device and must be positioned so that it is easily accessible.

• Only ever use the supplied power supply unit.

Fig. 22 Powering the communication server from the mains

4. 4. 2 Uninterruptible power supply (UPS)

The use of an external uninterruptible power supply (UPS) guarantees operation even in the event of a mains outage.

The UPS battery capacity is rated according to the communication server’s primary power requirements and the required bridging time. The table below shows the maximum power requirements of the communication server in its maximum configuration and maximum traffic volume.

Tab. 35 Maximum power requirements of the communication server

Communication server Maximum power requirements

Mitel 415 100 VA Mitel 430 150 VA

The battery capacity required [Ah] can be calculated using the battery voltage and the maximum bridging time. It is important to note that the battery must never be allowed to become completely discharged and that in typical conditions only approx. 60% of the maximum power requirements is needed.

Note

The uninterrupted operation of the communication server is ensured if the UPS takes over the power supply within 20ms of the mains outage.

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4. 5 Equipping the Basic System

For an individual expansion the Mitel 415/430 basic system can be equipped with interface cards, the appropriate wiring adapters and system modules. An overview can be found in the Chapter "

Expansion Stages and System Capacity", page 39.

4. 5. 1 Interface card

Interface cards are fitted to slots IC1…IC4. IC3 and IC4 can be found only on the Mitel 430 (see Fig. 7).

Warning

Be sure to observe the "Safety regulations", page 84.

1. Shut down the communication server (see "Shutdown Mode", page 206) and disconnect it from the power supply.

2. Remove the housing cover.

3. Place the interface card at a slight angle into the required slot (see Fig. 23). Make sure the angled side of the interface card is facing backwards (i.e. it must not project over the wiring adapter slots).

4. Carefully press the interface card downwards until the two lateral metal clamps engage.

5. Fit the corresponding wiring adapter (see " priate wiring adapter slot WA1…WA4.

6. Fit the housing cover.

7. Reconnect the communication server to the power supply.

Wiring Adapter", page 98) into the appro-

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50 - 60°

25°

Mainboard

Slot

Metal clamp

Interface card

Fig. 23 Fitting an interface card

Notes

– The ODAB options card must be fitted to slot IC2 (Mitel 415) or slot IC4 (Mitel 430) if it is to

be used for connecting a door intercom (see "Equipment on the ODAB options card", page 138).

– The interface cards EAD4V and EAD4C cannot be fitted to slot IC4 of an Mitel 430 due to

their mechanical dimensions.

4. 5. 2 Wiring Adapter

Wiring adapters are used to route the interfaces of the interface cards to the RJ45 sockets on the front panel and are fitted to slots WA1…WA4. The WA0 slot is never equipped. Slots WA3 and WA4 are to be found only on the Mitel 430 (see also Fig. 7

The table below provides an overview of the combinations of wiring adapters and interface cards. Unless specified otherwise, the corresponding wiring adapter is included in the equipment supplied with each interface card.

Tab. 36 Combinations of wiring adapters / interface cards

Wiring Adapter Interface card

WA-TS0 TIC-4TS TTTT T T T T

TIC-4TS STTT S T T T TIC-2TS TTTT T T – – TIC-2TS STTT S T – – ESST

1)2)

Plug-in orientation

STTT S T – –

Port number

X.1 X.2 X.3 X.4

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Wiring Adapter Interface card

TIC-4TS TIC-2TS TIC-2TS ESST ESST

1)2)

WA-TS1 TIC-4TS

ODAB SSTT I/O 1,2 I/O 3,4 ab/Door

Plug-in orientation

SSTT S S T T SSST S S S T SSTT S S – – SSST S S – – SSTT S S – – SSST S S – –

Port number

X.1 X.2 X.3 X.4

–

Intercom

EADP4 EAD4C EAD4V EAAB2

– FXS FXS FXS FXS – DSI DSI DSI DSI – DSI DSI DSI DSI – DSI DSI DSI DSI –––FXOFXO

WA-2W ETAB4

TIC-4AB – FXO FXO FXO FXO TIC-2AB – FXO FXO – –

WA-1PRI TIC-1PRI – PRI Test

1) The wiring adapter is not part of the equipment supplied with this interface card and must be ordered sepa-

rately.

2) On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24

––

3) The wiring adapter is only part of the equipment supplied with order variant Mitel 415/430.

4) For test purposes the PRI interface is also routed in parallel to port X.2.

Please note:

• The arrows on the wiring adapters specify the plug-in orientation of the required port assignment.

• On the ESST terminal card the jumper must always be fitted in position T (see figure below). The port assignment is specified by the wiring adapter alone.

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S/T

Jumper in position T:

Jumper in

position S:

Card ESST-2

RIGHT

WRONG

N N

Fig. 24 Jumper position on ESST card

N N S/

Note

Any incorrectly fitted or missing wiring adapters are signalled by a red flashing LED on the display after start-up (see "Wiring Adapter Malfunction Mode", page 205).

4. 5. 3 DSP module

DSP modules belong to the category of system modules and are fitted to the SM1 slot (see Fig. 7

1. Shut down the communication server (see "Shutdown Mode", page 206) and disconnect it from the power supply.

2. Remove the housing cover.

3. Remove the fastening screw from module slot SM1.

4. Instead of the fastening screw, screw in the spacer sleeve enclosed with the module.

5. Place the module on slot SM1 of the communication server (or onto a module already fitted in that slot) and press down evenly on both connectors as far as the stop.

6. Secure the module with the fastening screw.

7. Fit the housing cover.

8. Reconnect the communication server to the power supply.

). Three DSP modules are stackable.

Warning

Be sure to observe the "Safety regulations", page 84.

4. 5. 4 Component mounting rules

The component mounting rules mentioned in the previous chapters are listed here in an overview:

• In principle the interface cards can be used in all the card slots. Exceptions:

100

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Mitel 430, 415 System Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

MITEL 415/430

Content

1 Product and Safety Information

1. 1 About Mitel

1. 2 Product information

1. 3 Safety Information

1. 4 Data protection

1. 5 About this document

syd-0580/1.2 – R4.1 – 08.2016

1. 6 Limited Warranty (Australia only)

2System Overview

2. 1 Introduction

2. 2 Communication server

2. 2. 1 Installation versions

2. 2. 2 Positioning

2. 3 Networking Possibilities

2. 4 Mitel system phones and clients

2. 5 Various phones, terminals and equipment

2. 6 Solutions

2. 7 Applications and application interfaces

2. 7. 1 Mitel Applications

2. 7. 2 Application interfaces

2. 7. 2. 1 Mitel Open Interfaces Platform

2. 7. 2. 2 Message and alarm systems

2. 7. 2. 3 CTI - Computer Telephony Integration

First-party CTI

Third-party CTI

2. 7. 2. 4 ISDN interface

2. 7. 2. 5 Configuration

2. 7. 2. 6 System monitoring

2. 7. 2. 7 Call logging

2. 7. 2. 8 Hospitality/Hotel

2. 7. 2. 9 Voice over IP

2. 8 First steps...

2. 9 Connection options

3 Expansion Stages and System Capacity

3. 1 Summary

3. 2 Basic system

3. 2. 1 Interfaces, display and control elements

3. 2. 2 Power supply

3. 2. 3 Media resources

3. 3 Expansion with cards and modules

3. 3. 1 System modules

3. 3. 1. 1 DSP modules

3. 3. 2 Interface cards

3. 3. 2. 1 Trunk cards

3. 3. 2. 2 Terminal cards

3. 3. 2. 3 Options card

3. 3. 3 Wiring Adapter

3. 4 System capacity

3. 4. 1 Media resources

3. 4. 2 General system capacity

3. 4. 3 Terminals

3. 4. 4 Terminal and network interfaces

3. 4. 5 Software assurance

3. 4. 6 Licences

3. 4. 6. 1 Description of available licences

3. 4. 7 Restricted operating mode

3. 4. 8 Temporary offline licences

3. 4. 9 Trial licences

3. 4. 10 Power supply capacity

3. 4. 10. 1 Supply power available for terminals

3. 4. 10. 2 Power supply per terminal interface

4 Installation

4. 1 System components

4. 2 Fitting the communication server

4. 2. 1 Equipment supplied

4. 2. 2 Mounting options

4. 2. 2. 1 Cable cover set for Mitel 415/430

4. 2. 2. 2 Mitel 415 rack-mounting set

4. 2. 2. 3 Mitel 430 rack-mounting set

4. 2. 3 Location requirements

4. 2. 4 Safety regulations

4. 2. 5 Wall mounting

4. 2. 5. 1 Minimum distances

4. 2. 5. 2 Drilling plan