MIVOICE OFFICE 400
MITEL 415/430
AS OF VERSION R4.1
SYSTEM MANUAL
syd-0580_en / 1.2 – R4.1 – © 08.2016
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in
any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively “Trademarks”)
appearing on Mitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel") or others. Use of the Trademarks is prohibited without the express consent
from Mitel. Please contact our legal department for additional information:
legal@mitel.com
For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one
or more of the U.S. patents (and any foreign patent counterparts thereto) identified at
Mitel’s website: www.mitel.com/patents
For more information on the PD patents that are licensed, please refer to.
www.cmspatents.com
.
PATENT NOTE ON POWER OVER ETHERNET
.
.
Mitel 415/430 as of R4.1
syd-0580/1.2 – 08.2016
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2016 Mitel Networks Corporation
All rights reserved
2
Content
1 Product and Safety Information . . . . . . . . . . . . . . . . 9
1. 1 About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1. 2 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1. 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1. 4 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1. 5 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1. 6 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 2 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 2. 1 Installation versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2. 2. 2 Positioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2. 3 Networking Possibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2. 4 Mitel system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2. 5 Various phones, terminals and equipment . . . . . . . . . . . . . . . . . . . . . 27
2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2. 7 Applications and application interfaces . . . . . . . . . . . . . . . . . . . . . . . . 28
2. 7. 1 Mitel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2. 7. 2. 1 Mitel Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . 35
2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2. 7. 2. 6 System monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 7. 2. 9 Voice over IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 8 First steps.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 9 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
3 Expansion Stages and System Capacity. . . . . . . . . 39
3. 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3. 2 Basic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3. 2. 1 Interfaces, display and control elements . . . . . . . . . . . . . . . . . . . . . . . 40
3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3. 2. 3 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 44
3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
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3. 3. 2 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3. 3. 2. 2 Terminal cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3. 3. 2. 3 Options card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3. 3. 3 Wiring Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3. 4. 1 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3. 4. 2 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3. 4. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 4. 4 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 4. 5 Software assurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
3. 4. 6 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
3. 4. 6. 1 Description of available licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3. 4. 7 Restricted operating mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
3. 4. 8 Temporary offline licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
3. 4. 9 Trial licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
3. 4. 10 Power supply capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
3. 4. 10. 1 Supply power available for terminals. . . . . . . . . . . . . . . . . . . . . . . . . . 79
3. 4. 10. 2 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . 80
4 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 2. 1 Equipment supplied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 2. 2 Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 2. 2. 1 Cable cover set for Mitel 415/430 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 2. 2. 2 Mitel 415 rack-mounting set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 2. 2. 3 Mitel 430 rack-mounting set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4. 2. 3 Location requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4. 2. 4 Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4. 2. 5 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4. 2. 5. 1 Minimum distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4. 2. 5. 2 Drilling plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
4. 2. 5. 3 Drilling template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 2. 5. 4 Wall-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 2. 6 Desktop installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 7 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4. 2. 7. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 2. 7. 2 Installing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4. 2. 7. 3 Installing the cable cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . . 92
4. 3. 1 Connecting the earthing wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 4. 1 115/230 V power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
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4. 4. 2 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4. 5. 1 Interface card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4. 5. 2 Wiring Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
4. 5. 3 DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 5. 4 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . 101
4. 6. 1 Direct connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 6. 2 Indirect connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . 102
4. 6. 2. 2 Connection to a universal building cable installation (UBC) . . . . . . . 104
4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 7. 1 Port addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 7. 2 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4. 7. 2. 3 FXO network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
4. 7. 3. 1 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4. 7. 3. 2 BRI-S terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
4. 7. 3. 3 FXS terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
4. 7. 4 Emergency fan-out-panel (EFOP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
4. 7. 5 Equipment on the ODAB options card. . . . . . . . . . . . . . . . . . . . . . . . 138
4. 7. 5. 1 Connection of a door intercom (TFE) . . . . . . . . . . . . . . . . . . . . . . . . 138
4. 7. 5. 2 Control outputs and control inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . 141
4. 7. 6 Audio interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
4. 7. 7 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4. 8 Installing, powering, connecting and registering terminals . . . . . . . . 147
4. 8. 1 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
4. 8. 2 Mitel 6700 SIP / 6800 SIP series SIP phones. . . . . . . . . . . . . . . . . . 148
4. 8. 3 Standard SIP phones and standard SIP terminals . . . . . . . . . . . . . . 149
4. 8. 4 Mobile/external phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4. 8. 5 OIP and other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4. 8. 6 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4. 8. 6. 1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4. 8. 6. 2 MiVoice 5361 / 5370 / 5380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
4. 8. 6. 3 Office 25, Office 35, and Office 45/45pro . . . . . . . . . . . . . . . . . . . . . 153
4. 8. 6. 4 Office 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
4. 8. 7 DECT radio units and cordless phones. . . . . . . . . . . . . . . . . . . . . . . 156
4. 8. 7. 1 Installing the radio units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue . . . . . 159
5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
5. 1 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
5. 1. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . 164
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5. 2 Access types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
5. 3 User access control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
5. 3. 1 User accounts and authorization profiles . . . . . . . . . . . . . . . . . . . . . 169
5. 3. 1. 1 User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
5. 3. 1. 2 Authorization profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
5. 3. 2 Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
5. 3. 2. 1 Password syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5. 3. 2. 2 Change password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5. 3. 2. 3 Access with incorrect password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5. 3. 2. 4 Lost password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5. 3. 3 Password-free access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 3. 4 Automatic exit from the configuration . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 3. 5 Access log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 4 Remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
5. 4. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
5. 4. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . 173
5. 4. 3 Function keys for remote maintenance access. . . . . . . . . . . . . . . . . 174
5. 5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 6 Configuration Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5. 6. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5. 6. 2 File management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 6. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
5. 6. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
5. 6. 4. 1 Auto backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
5. 6. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
5. 6. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
5. 6. 4. 4 Restore backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
5. 6. 5 Importing and exporting configuration data . . . . . . . . . . . . . . . . . . . . 180
5. 6. 6 Mitel 6700 SIP / 6800 SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . 181
6 Operation and Maintenance . . . . . . . . . . . . . . . . . 182
6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
6. 1. 1. 2 File system of the communications server . . . . . . . . . . . . . . . . . . . . 183
6. 1. 1. 3 Boot software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
6. 1. 1. 4 System-specific data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
6. 2 Update Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . 186
6. 2. 3 Firmware System MiVoice Office 400 DECT. . . . . . . . . . . . . . . . . . . 187
6. 2. 4 Firmware System Mitel SIP-DECT . . . . . . . . . . . . . . . . . . . . . . . . . . 188
6. 3 Hardware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
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6. 3. 2 Licenses and EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
6. 3. 2. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
6. 3. 2. 2 EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6. 3. 4 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
6. 3. 4. 1 Changing the DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
6. 3. 5 System cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
6. 3. 5. 1 Replacing the EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
6. 3. 6 Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
6. 3. 7 Replacing system terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
6. 3. 7. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
6. 3. 7. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
6. 4 Display and control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
6. 4. 1 LED display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
6. 4. 2 Pilot key (CTRL key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 4. 3 Operating modes and display priorities . . . . . . . . . . . . . . . . . . . . . . . 202
6. 4. 3. 1 Startup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 4. 3. 2 Normal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 4. 3. 3 Feature Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 4. 3. 4 Application Command Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 4. 3. 5 Boot Command Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 4. 3. 6 Wiring Adapter Malfunction Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 4. 3. 7 Warning Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 4. 3. 8 Boot Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 4. 3. 9 Shutdown Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 4. 3. 10 Error Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
6. 4. 4 Carrying out functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
6. 4. 4. 1 Shutting down the communication server . . . . . . . . . . . . . . . . . . . . . 209
6. 4. 4. 2 Normal restart with database backup . . . . . . . . . . . . . . . . . . . . . . . . 209
6. 4. 4. 3 Forced restart without database backup . . . . . . . . . . . . . . . . . . . . . . 210
6. 4. 4. 4 Enabling / disabling password-free access . . . . . . . . . . . . . . . . . . . . 210
6. 4. 4. 5 Enabling / disabling the dial-up connection to the AIN . . . . . . . . . . . 210
6. 4. 4. 6 Carrying out a first start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6. 4. 4. 7 Resetting the IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 4. 4. 8 Thorough RAM test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 4. 4. 9 Emergency Upload via LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 5 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
6. 5. 1 Event message concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
6. 5. 1. 1 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
6. 5. 1. 2 Event tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
6. 5. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
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6. 5. 2 Operating state and error displays . . . . . . . . . . . . . . . . . . . . . . . . . . 236
6. 5. 2. 1 System operating state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
6. 5. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
6. 5. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
6. 5. 2. 4 Operating state of the Mitel DECT radio units. . . . . . . . . . . . . . . . . . 237
6. 5. 2. 5 Malfunction of the Mitel DECT radio unit. . . . . . . . . . . . . . . . . . . . . . 239
6. 5. 2. 6 Malfunctions of Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . 239
6. 5. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . 240
6. 5. 2. 8 Longclicks on Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . . 241
6. 5. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . 242
6. 5. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
6. 5. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
6. 5. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
6. 5. 3. 3 File browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
6. 5. 3. 4 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . 243
7 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
7. 2 Rating Plate and Designation Stickers . . . . . . . . . . . . . . . . . . . . . . . 245
7. 3 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
7. 4 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
7. 4. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
7. 4. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
7. 4. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
7. 4. 4 Design of interface cards, modules and wiring adapters. . . . . . . . . . 249
7. 4. 5 LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
7. 4. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
7. 4. 7 Mitel DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
7. 5 Operation of digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 255
7. 5. 1 Digit key assignment of system phones . . . . . . . . . . . . . . . . . . . . . . 255
7. 5. 2 Alpha keyboardMiVoice 5380 / 5380 IP . . . . . . . . . . . . . . . . . . . . . . 256
7. 5. 3 Function commands (macros). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
7. 6 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 258
7. 7 Licensing information of third-party software products . . . . . . . . . . . 259
7. 8 Documents and online help systems with further information . . . . . . 261
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Product and Safety Information
1 Product and Safety Information
Here you will find information relating to safety, data protection and legal matters
besides product and documentation information.
Please read through the product and safety information carefully.
1. 1 About Mitel
Mitel (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that
easily connect employees, partners and customers - anywhere, anytime and over any
device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the
cloud. With more than US$1 billion in combined annual revenue, 60 million customers
worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in
business communications. For more information, go to www.mitel.com.
1. 2 Product information
Purpose and function
MiVoice Office 400 is an open, modular and comprehensive communication solution
for the business sector with several communication servers of different performance
and expansion capacity, an extensive telephone portfolio and a multitude of expansions.
The expansion possibilities for the Mitel 415/430 communication server include an
FMC Controller for integrating mobile/external phones, an open interface for application developers and a multitude of expansion cards and modules.
The business communication solution with all its elements was designed to cover the
full spectrum of communication requirements of businesses and organizations in a
user and maintenance-friendly way. The individual products and parts are co-ordinated
and cannot be used for other purposes or replaced by outside products or parts (except to connect up other authorized networks, applications and phones to the interfaces certified for that purpose).
User groups
The phones, soft phones and PC applications of the MiVoice Office 400 communication solution are particularly user friendly in design and can be used by all end users
without any specific product training.
The phones and PC applications for professional applications, such as the PC operator
consoles or call centre applications, do require training of the personnel.
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Product and Safety Information
Specialist knowledge of IT and telephony is assumed for the planning, installation, configuration, commissioning and maintenance. Regular attendance at product training
courses is strongly recommended.
User information
MiVoice Office 400 products are supplied with safety and product information, quick
user guides and user guides.
These and all other user documents such as system manuals are available for download from the MiVoice Office 400 DocFinder as individual documents or as a documentation set. Some user documents are accessible only via a partner login.
It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your customers about all the user-related aspects of the
installed system:
• Please make sure you have all the user documents required to install, configure and
commission an MiVoice Office 400 communication system and to operate it efficiently and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you install, configure and put an
MiVoice Office 400 communication system into operation.
• Ensure that all end users have access to the User Guides.
Download the MiVoice Office 400 documents from the internet: www.mitel.com/DocFinder
© The information, graphics and layouts featured in the user information are subject to copyright and may not be
duplicated, presented or processed without the written consent of Mitel Schweiz AG.
Conformity
Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products
• comply with the basic requirements and other stipulations of Directives EMC
(2014/30/EU) and LVD (2014/35/EU).
• are manufactured in conformity with RoHS according to Directive 2011/65/EU.
You can find the product specific declarations of conformities under www.mi-
tel.com/regulatory-declarations.
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Product and Safety Information
Use of third party software
MiVoice Office 400 products comprise, or are partially based on, third-party software
products. The licence information for these third-party products is listed in the user's
guide of the MiVoice Office 400 product in question.
Exclusion of Liability
(Not valid for Australia. See the chapter "Limited Warranty (Australia only)", page 15.)
All parts and components of the MiVoice Office 400 communication solution are manu-
factured in accordance with ISO 9001 quality guidelines. The relevant user information
has been compiled with the utmost care. The functions of the MiVoice Office 400 products have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any
direct or indirect damage that may be caused by incorrect handling, improper use, or
any other faulty behaviour. Potential areas of particular risk are signalled in the appropriate sections of the user information. Liability for loss of profit shall be excluded in
any case.
Environment
MiVoice Office 400 products are delivered in recycled, chlorine-free corrugated cardboard packaging. The parts are also wrapped inside a protective fleece made of polyethylene foam fleece or polyethylene film for added protection during shipping. The
packaging is to be disposed of in accordance with the guidelines stipulated under current legislation.
MiVoice Office 400 products contain plastics based on a pure ABS, sheet
steel with an aluminium-zinc or zinc finish, and epoxy resin-based PCBs.
These materials are to be disposed of in accordance with the guidelines stipulated under current legislation.
MiVoice Office 400 products are disassembled exclusively using detachable screwed
connections.
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Product and Safety Information
1. 3 Safety Information
Reference to hazards
Hazard warnings are affixed whenever there is a risk that improper handling may put
people at risk or cause damage to the MiVoice Office 400 product. Please take note of
these warnings and follow them at all times. Please also take note in particular of hazard warnings contained in the user information.
Operating safety
MiVoice Office 400 communication servers are operated on 115 or 230 VAC mains
power. Communication servers and all their components (e.g. telephones) will not operate when mains power fails. Interruptions in the power supply will cause the entire
system to restart. A UPS system has to be connected up-circuit to ensure an uninterruptible power supply. Up to a specific performance limit a Mitel 470 communication
server can also be powered redundantly using an auxiliary power supply. For more information please refer to your communication server's system manual.
When the communication server is started for the first time, all the configuration data is
reset. You are advised to backup your configuration data on a regular basis as well as
before and after any changes.
Installation and operating instructions
Before you begin with the installation of the MiVoice Office 400 communication server:
• Check that the delivery is complete and undamaged. Notify your supplier immediately of any defects; do not install or put into operation any components that may be
faulty.
• Check that you have all the relevant user documents at your disposal.
• During the installation follow the installation instructions for your MiVoice Office 400
product and observe to the letter the safety warnings they contain.
Any servicing, expansion or repair work is to be carried out only by technical personnel
with the appropriate qualifications.
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Product and Safety Information
1. 4 Data protection
Protection of user data
During operation the communication system records and stores user data (e.g. call
data, contacts, voice messages, etc.). Protect this data from unauthorised access by
using restrictive access control:
• For remote management use SRM (Secure IP Remote Management) or set up the
IP network in such a way that from the outside only authorised persons have access
to the IP addresses of the MiVoice Office 400 products.
• Restrict the number of user accounts to the minimum necessary and assign to the
user accounts only those authorisation profiles that are actually required.
• Instruct system assistants to open the remote maintenance access to the communication server only for the amount of time needed for access.
• Instruct users with access rights to change their passwords on a regular basis and
keep them under lock and key.
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls
to be monitored or recorded without the call parties noticing. Inform your customers
that these features may only be used in compliance with national data protection provisions.
Unencrypted phone calls made on the IP network can be recorded and played back by
anyone with the right resources:
• Use encrypted voice transmission whenever possible.
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of
preference either the customer's own dedicated leased lines or VPN encrypted connection paths.
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Product and Safety Information
1. 5 About this document
This document contains information on the expansion stages, system capacity, installation, configuration, running and maintenance as well as the technical data of the
MiVoice Office 400 communication servers. The system functions and features, the
DECT planning and the possibilities for networking several systems into a private network (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual;
they are described in separate documents.
The document is intended for planners, installers and system managers of phone
equipment. Basic knowledge of phones, especially ISDN and IP technology, is required
to understand the content.
The system manual is available in Acrobat Reader format and can be printed out if
necessary. Navigation in PDF format is based on the bookmarks, table of contents,
cross references and index. All these navigation aids are linked, i.e. a mouse click
takes you directly to the corresponding places in the Manual. We have also ensured
that the page numbering in the PDF navigation corresponds to the page numbering of
the Manual, making it much easier to jump to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the
user interfaces of the configuration tools are highlighted in italics and in colour for a
clearer orientation.
Document information
• Document number: syd-0580
• Document version: 1.2
• Valid as of / based on: R4.1 / R4.1
• © 08.2016 Mitel Schweiz AG
• In PDF viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0580_en.pdf?get&DNR=syd-0580
Hazard alert messages
Special hazard alert messages with pictograms are used to signal areas of particular
risk to people or equipment.
Hazard:
Failure to observe information identified in this way can put people and hardware at risk through
electrical shock or short-circuits respectively.
Warning:
Failure to observe information identified in this way can cause a defect of the product or to a
module.
Note:
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
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Product and Safety Information
General Considerations
Special symbols for additional information and document references.
Note
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
Tip
Additional information on the handling or alternative operation of equipment.
See also
Reference to other chapters within the document or to other documents.
Mitel Advanced Intelligent Network
Particularities that have to be observed in an AIN.
References to the MiVoice Office 400 configuration tool WebAdmin
If an equals sign is entered in the WebAdmin search window , followed
by a two-digit navigation code, the view assigned to the code is directly displayed.
Example: Licence overview ( =q9) view
The corresponding navigation code is available on the help page of a view.
1. 6 Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to other rights
and remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel
warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year
period from the date of original purchase ("Warranty Period"). If there is a defect or
malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited
warranty, either repair or replace the product at no charge, if returned within the warranty period.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting
from improper installation or operation, alteration, accident, neglect, abuse, misuse,
fire or natural causes such as storms or floods, after the product is in your possession.
Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
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Product and Safety Information
To the extent permitted by law, Mitel shall not be liable for any incidental damages, including, but not limited to, loss, damage or expense directly or indirectly arising from
your use of or inability to use this product, either separately or in combination with
other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of Part 5-4 of
Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a
right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of
goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect
to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Repair Notice
To the extent that the product contains user-generated data, you should be aware that
repair of the goods may result in loss of the data. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product
under this limited warranty, it may be replaced with a refurbished product of the same
design and color.
If it should become necessary to repair or replace a defective or malfunctioning product
under this warranty, the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date of pick up, or the
date of shipment to you, of the repaired or replacement product, or until the end of the
original warranty period, whichever is later. Proof of the original purchase date is to be
provided with all products returned for warranty repairs.
Warranty Repair Services
Procedure: Should the product fail during the warranty period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who
sold you this product (details as per the invoice) and present proof of purchase. You
will be responsible for shipping charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for personal, domestic
or household use or consumption (eg goods/services ordinarily supplied for businessuse).
16
Mitel 415/430 as of R4.1
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Product and Safety Information
Limitation of liability
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or
services (whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer
Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part
3-2 of the ACL to a supply of goods or services.
After Warranty Service
Mitel offers ongoing repair and support for this product. If you are not otherwise entitled
to a remedy for a failure to comply with a guarantee that cannot be excluded under the
Australian Consumer Law, this service provides repair or replacement of your Mitel
product, at Mitel's option, for a fixed charge. You are responsible for all shipping
charges. For further information and shipping instructions contact:
Manufacturer:
Mitel South Pacific Pty Ltd ("Mitel")
Level 1, 219 Castlereagh Street
Sydney, NSW2000, Australia
Phone: +61 2 9023 9500
Mitel 415/430 as of R4.1
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Note:
Repairs to this product may be made only by the manufacturer and its
authorized agents, or by others who are legally authorized. Unauthorized repair will void this express warranty.
17
System Overview
2System Overview
This chapter provides a brief overview of the Mitel 415 and Mitel 430 communication servers with the installation versions, the positioning within the MiVoice
Office 400 series and the networking possibilities. It also features the system
phones, the applications and the application interfaces.
2. 1 Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional
use in companies and organizations operating as small and medium-sized businesses
in all industries. The family consists of four systems with different expansion capacities.
The systems can be expanded using cards, modules and licences, and adapted to the
specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communications, multimedia and enhanced mobile services. It is an open system that supports
global standards and is therefore easily integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for
companies that operate in several locations. Coverage can even be extended to the
smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all
its benefits. What’s more, the systems operate just as easily with traditional digital or
analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or analogue communication environment are also possible. This enables customers to
make the switch from traditional telephony to IP-based multimedia communication either in just one step or, gradually, in several stages.
2. 2 Communication server
The Mitel 415 and Mitel 430 communication servers are at the lower end of the
MiVoice Office 400 family in terms of system capacity and expansion possibilities.
However all MiVoice Office 400 communication servers are equipped with the same
system software and offer the full scope of performance.
All the connections and control elements are accessible from the front. The display elements are arranged so that they remain visible whatever the installation position.
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System Overview
Rack-mounted installation
Desktop installation
Wall mounting with
cable cover
Fig. 1 Mitel 430
The communication server can be expanded using interface cards and system modules. The number of available slots and sockets depends on the type of communication
server.
2. 2. 1 Installation versions
Mitel 415 and Mitel 430 are suitable for both desktop installation, wall mounting and installation in a 19" rack. Covers for connecting cables and special installation covers for
rack installation are available separately.
Fig. 2 Installation versions
Mitel 415/430 as of R4.1
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19
System Overview
Mitel 415
Mitel 430
Mitel 470
5 10 20 30 40 60 80 100 200 300 400 800 1200
Virtual Appliance
Number of users with IP system phones
Mitel 470 with expansion licence
2. 2. 2 Positioning
Applications range from very small offices and branches (Mitel 415) to small and medium-sized companies (Mitel 430).
The diagram below shows the MiVoice Office 400 communication servers with their expansion capacity for IP system phones.
Fig. 3 MiVoice Office 400 communication servers and their expansion capacity
2. 3 Networking Possibilities
MiVoice Office 400 communication servers at different company locations, even beyond national borders, can be linked together to form an enterprise-wide private communication network with a common numbering plan. The following networking types
are possible:
Mitel Advanced Intelligent Network (AIN)
In an AINseveral communication servers of the MiVoice Office 400 series can be connected up to form a homogeneous communication system. The single systems are
connected with one another via the IP network, thereby forming the nodes of the overall AIN system One node acts as the Master and controls the other (satellite) nodes. All
the features are then available at all the nodes.
No call charges are incurred as the internal voice traffic between locations is routed via
the system’s own data network. All the AIN nodes are configured and set up centrally
via the Master.
If a node is isolated from the rest of the AIN by an interruption in the IP connection, it
restarts with an emergency configuration after a set amount of time. The connections
are then routed to the public network via local links, for example with ISDN or SIP connections, until contact with the AIN is restored.
For the Virtual Appliance communication server, AIN networking (Virtual Appliance as
master) with at least one satellite is mandatory.
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System Overview
SIP networking
Networking based on the open global SIP protocol is the universal way of connecting
several systems with one another via the private data network or the internet. MiVoice
Office 400 communication platforms can be used to network up to 100 other Mitel systems or SIP-compatible third-party systems. All the main telephony features such as
call number and name display, enquiry call, hold, brokering, call transfer and conference circuits are supported. The transmission of DTMF signals and the T.38 protocol
for Fax over IP between the nodes is also possible.
Virtual and leased-line networking via BRI/PRI interfaces
With this type of With this type of connection the nodes are connected via basic rate interfaces (BRI) or primary rate interfaces (PRI).
With virtual networking all the nodes are connected via the public ISDN network. This
type of networking is particularly well suited for geographically dispersed locations
which have such a low volume of calls between locations that leased lines or setting up
a private data network are not worthwhile. The range of services available in a virtual
network depends on the range of services offered by the network provider. The DSS1
ISDN protocol is the main protocol used.
With leased line networking the nodes are connected via dedicated or leased lines.
One advantage of leased line networking are the fixed costs, regardless of the number
of call connections. The most common protocol used is QSIG/PSS1, which supports
several more features than the DSS1 protocol.
Virtual and leased-line networking can also be used in combination. Mitel systems are
well as third-party systems can be used.
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21
System Overview
Mitel 6863
SIP Phone
Mitel 6865
SIP Phone
Mitel 6867
SIP Phone
Mitel 6869
SIP Phone
Mitel 6873
SIP Phone
2. 4 Mitel system phones and clients
Mitel system phones stand out by virtue of their high level of user convenience and
their attractive design. The broad range of products ensures there is a suitable model
for every use.
Tab. 1 Mitel 6800 SIP series SIP phones
Product Principal common features
• User-friendly registration, configuration and operation of system features
through MiVoice Office 400 integration.
• XML browser compatible
• Automatic update of the terminal software
• Web-user interface
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Full-duplex hands-free operation
(speakerphone)
• Several configurable line keys
• Three-party conference possible
locally on the phone
• Wall mounting possible
• Power over Ethernet
Additional model-specific features
Mitel 6863 SIP:
• Integrated 10/100 Mbit Ethernet
switch for connecting a PC
Mitel 6865 SIP, Mitel 6867 SIP,
Mitel 6869 SIP and Mitel 6873 SIP:
• Integrated 1 Gbit Ethernet switch
for connecting a PC
• Backlit display
• Expansion key modules can be
connected
• Headset socket (DHSG standard)
Mitel 6867 SIP and Mitel 6869 SIP:
• Magnetic keyboard connector
Mitel 6867 SIP, Mitel 6869 SIP and
Mitel 6873 SIP:
• USB Interface
• Replaceable keyboard covers
Mitel 6873 SIP:
• Bluetooth interface
General:
• Additional model-specific features
include the resolution, the display
type and size, and the number of
configurable or fixed function keys.
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Tab. 2 Mitel 6730 SIP series SIP phones
Mitel 6730
SIP Phone
Mitel 6731
SIP Phone
Mitel 6735
SIP Phone
Mitel 6737
SIP Phone
Mitel 6739
SIP Phone
Mitel 6753
SIP Phone
Mitel 6755
SIP Phone
Mitel 6757
SIP Phone
Product Principal common features
• User-friendly registration, configuration and operation of system features
through MiVoice Office 400 integration.
• XML browser compatible
• Automatic update of the terminal software
• Web-user interface
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Full-duplex hands-free operation
(speakerphone)
• Several configurable line keys
• Three-party conference possible
locally on the phone
• Wall mounting possible
• Power over Ethernet (except
Mitel 6730 SIP)
System Overview
Additional model-specific features
Mitel 6731 SIP:
• Integrated 10/100 Mbit Ethernet
switch for connecting a PC
Mitel 6735 SIP , Mitel 6737 SIP and
Mitel 6739 SIP:
• Integrated 1 Gbit Ethernet switch
for connecting a PC
• Backlit display
• Expansion key modules can be
connected
• Headset socket (DHSG standard)
Mitel 6739 SIP:
• Bluetooth interface
• USB Interface
General:
• Additional model-specific features
include the resolution, the display
type and size, and the number of
configurable or fixed function keys.
Tab. 3 Mitel 6750 SIP series SIP phones
Product Principal common features Additional model-specific features
• User-friendly registration, configuration and operation of system features
through MiVoice Office 400 integra-
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tion.
• XML browser compatible
• Automatic update of the terminal software
• Web-user interface
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Full-duplex hands-free operation
(speakerphone)
• Several configurable line keys
• Three-party conference possible
locally on the phone
• Wall mounting possible
• Integrated 10/100 Mbit Ethernet
switch for connecting a PC
• Power over Ethernet
Model-specific features include the
resolution, the display type and size,
and the number of configurable or
fixed function keys.
23
System Overview
Mitel BluStar 8000i
Mitel BluStar
for PC
MiVoice 2380
Softphone
MiVoice 1560
PC Operator
Tab. 4 SIP Multimedia Terminal Mitel BluStar 8000i
Product Main features
• Intelligent multimedia terminal with intuitive operation
• Video conferencing solution, collaboration tool and application platform in
one.
• XML browser compatible
• Bluetooth interface
• Can be connected to a laptop
• HD video camera with 30 frames per second
• Three loudspeakers for voice transmission in HD audio quality
• Four microphones to eliminate unwanted background noise
• 13 inch colour touch-screen display
• Biometric fingerprint reader
• Desktop sharing
• SIP-based
Tab. 5 IP system phones (softphones) and clients
Product Main features
• Autonomous and powerful SIP-based BluStar PC phone with video functionality
• Can be used with headset or handset via PC audio interface, USB or
Bluetooth
• Graphical user interface with mouse and keyboard operation
• User-friendly contact search
• HD audio and HD video calls
• Outlook integration
• Link to e-mail client
• Click to Call
• Connection to an MS Lync server or an IBM Sametime server
• Autonomous and powerful, IP-based PC system phone with intuitive user
interface
• Can be used with headset or handset via PC audio interface, USB or
Bluetooth
• Graphical user interface with mouse and keyboard operation
• Displayable expansion keypad for team keys, functions and phone numbers
• Displayable keypad
• Ring tones expandable using .mp3, .mid and .wav files
• Call contacts directly from Outlook
• All the system features can be used
• OIP client application for a professional PC operator console
• Can be used purely as an IP softphone (MiVoice 1560) or together with a system phone (MiVoice 1560)
• Graphical user interface with mouse and keyboard operation
• Can be used in an AIN as a network-wide PC operator console
• Call management with internal and external queues
• Presence indicator, presence profiles, phone book and journal
• Operator groups and agent control
• Line keys and calendar functions
• Possibility of synchronisation with a Microsoft Exchange server
• All the system features can be used
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Product Main features
Mitel Office Suite
Mitel Mobile Client
(MMC)
MiVoice 5361
IP Phone
MiVoice 5370
IP Phone
MiVoice 5380
IP Phone
• OIP client application for PC-based call management
• Used in conjunction with a system phone
• Graphical user interface with mouse and keyboard operation
• Configuration of the coupled system phone
• Call manager with extensive functions and options
• Presence indicator of other users
• Configurable presence profiles
• Phone book with address books and personal contacts
• Journal with call lists, text messages and notes
• Workgroups (agent control)
• Possibility of synchronisation with a Microsoft Exchange server
• Possibility of displaying various additional windows
• All the system features can be used
• FMC client for mobile phones (runs on various operating systems)
• Integrates the mobile phone into the Mitel communication system
• User is always reachable under the same call number (One Number concept)
• Various telephone functions can be menu-operated both in the idle state and
during a call
• Other system features can be used via function codes
• With MMC Controller handover is possible between internal WLAN and
mobile radio network.
Tab. 6 MiVoice 5300 IP series IP system phones (hardphones)
Product Principal common features Additional model-specific features
• Intuitive and user-friendly menu
prompting with Foxkey and central
navigation key
• All the system features can be used
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Automatic update of the phone software
• Connection via Ethernet
• Powered via Ethernet (POE) or
power supply
• Wall mounting possible
• Web configuration interface
Note:
The MiVoice 5360 IP IP system phone is supported as before.
System Overview
MiVoice5370IP/MiVoice5380IP:
• Expansion key modules can be
connected
• Headset socket with DHSG standard
• Integrated switch for connecting a
PC
MiVoice 5380:
• Backlit display
• Optional Bluetooth module
• Can be used as operator console
when combined with expansion
key module
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System Overview
MiVoice 5361
Digital Phone
MiVoice 5370
Digital Phone
MiVoice 5380
Digital Phone
MiVoice 5361
Digital Phone
MiVoice 5370
Digital Phone
MiVoice 5380
Digital Phone
Mitel 622
DECT Phone
Mitel 612
DECT Phone
Mitel 632
DECT Phone
Mitel 650
DECT Phone
Tab. 7 Digital system phones of the MiVoice 5300 family
Product Principal common features Additional model-specific features
• Intuitive and user-friendly menu
prompting with Foxkey and central
navigation key
• All the system features can be used
• Automatic update of the phone software
• Connection via DSI interface
• Two phones can be connected per
DSI interface
• Powered via DSI bus or power supply
• Wall mounting possible
Note:
The digital system phones of the Office family (Office 10, Office 25, Office 35, Office 45 and Office 45pro) are supported as before (not all system features can be used).
Tab. 8 Cordless system phones of the Mitel 600 DECT family
Product Principal common features Additional model-specific features
• Intuitive and user-friendly menu
prompting with Foxkey and central
navigation key
• Colour display
• All the system features can be used
• Automatic update of the phone software
• Backlit display and keyboard
• Headset socket
• Automatic handover and roaming
• Can be operated on both the DSI
radio units SB-4+, SB-8, SB-8ANT
and the SIP-DECT® radio units RFP
L32 IP, RFP L34 IP and RFP L42
WLAN
Note:
The Mitel 610 DECT, Mitel 620 DECT, Mitel 630 DECT, Office 135/135pro and Office 160pro/Safeguard/ATEX
cordless system phones are supported as before (not all system features can be used).
MiVoice 5370/MiVoice 5380:
• Expansion key modules can be
connected
• Headset socket with DHSG standard
MiVoice 5380:
• Backlit display
• Optional Bluetooth module
• Can be used as operator console
when combined with expansion
key module
Mitel 622 DECT/Mitel 632 DECT/Mit
el 650 DECT:
• 3 configurable side keys
• Vibra call
• Bluetooth interface
• USB Interface
• micro-SD card interface
• Power battery (optional)
Mitel 632 DECT:
• Complies with industry standard
(IP65)
• With emergency button and sensor
alarms, suitable for personal protection
Mitel 650 DECT:
• Supports the DECT standard CATiq (Cordless Advanced Technology
– internet and quality) for highquality broadband telephony (can
be used with Mitel SIP-DECT only).
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System Overview
Mitel 6710
Analogue Phone
Mitel 6730
Analogue Phone
Tab. 9 Analogue Mitel phones
Product Principal common features Additional model-specific features
• Destination dialling keys
• Frequency dialling or pulse dialling
• Handsfree
• Adjustable volume (handset and
loudspeaker)
• System features can be used via
function codes
• Headset connection
• Wall mounting possible
• Functions controllable via communication server: Message display
on/off, delete redial key memory.
• Ideally suited for hospitality and
hotel environments
Note:
The Aastra 1910 and Aastra 1930 analogue phones are still supported.
Mitel 6730 Analogue:
• Three-line display
• 100 phone book contacts
• 50 entries each on call l ist and redial
list
• Number/name display for incoming
calls
• Clock with wake-up function
• Functions controllable via communication server: Delete call lists and
local phone book, set date, time and
language.
2. 5 Various phones, terminals and equipment
Thanks to the use of international standards other clients, terminals and phones, Mitel
and third-party, can be connected and operated on the communication server:
• SIP-based phones
With the integrated SIP protocol SIP-based phones (softphones, hardphones) - or
via an SIP access point also WLAN and DECT phones - can be connected to the
communication server. Besides the basic telephony functions, features such as call
transfer, conference calls or CLIP/CLIR are also supported. Function codes can
also be used to operate various system functions.
• Cordless phones
The sturdy 9d DECT phones from the Ascom Wireless Solutions product portfolio
can be logged on to the communication server as system phones. User-friendly
messaging and alarm systems can thus be implemented in combination with the
IMS (Integrated Message Server). Other DECT phones can also be operated in
GAP mode.
• Analogue terminals
All terminals (phones, fax, modem, etc.) approved by the network operator can be
connected on the analogue terminal interfaces. The communication system supports pulse and frequency dialling modes.
• ISDN terminals
ISDN terminals that comply with the Euro ISDN standard can be connected to the
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System Overview
BRI-S terminal interfaces. The communication system provides a series of ISDN
features at the S bus.
• Mobile/external phones
Mobile/external phones can also be integrated into the communication system.
They can then be reached under an internal call number, and their status is monitored and displayed. Internal/external calls can be made via the integrated mobile/external phone; system functions can also be executed using function codes.
With the Mitel Mobile Client for mobile phones application all the main telephony
functions are available with menu prompting (see "
Mitel Applications", page 29).
2. 6 Solutions
• Alarming and Health care
Thanks to the components Mitel Alarm Server, I/O-Gateway and the OpenCount
application, flexible solutions are available for hospitals and old people's nursing
homes. MiVoice Office 400 communication-server-integrated functions such as "Direct response" "Hotline alarm" or "PIN telephony" allow easy deployment of available features.
• Hospitality/Hotel
The hospitality software package provides functions to implement a user-friendly accommodation and hotel solution in the range of 4 to 600 rooms. This solution is also
ideally suited for the management of care homes and retirement homes. The functions are operated using the MiVoice 5380 / 5380 IP reception phone or the webbased Mitel 400 Hospitality Manager application. Connection to a Property Management System (PMS) via the communication server's Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.
• Mobility
Mobility solutions, especially Mitel Mobile Client (MMC), enable employees to log on
to the company network using their mobile phones. The MMCC Compact and
MMCC 130 controllers allow mobile users to move back and forth between the internal WLAN coverage and the mobile radio network without the call being interrupted.
Moreover, with Mitel SIP-DECT and Mitel 600 DECT series phones comprehensive
solutions can be provided for wireless telephony on IP-based networks. In so doing,
RFP radio units are directly connected to the LAN like a VoIP device.
2. 7 Applications and application interfaces
A distinction is made among applications between Mitel-specific applications and certified applications supplied by third parties.
The Mitel application Mitel Open Interfaces Platform (OIP), as well as the certified
third-party applications, are installed on a customer server. They communicate with the
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System Overview
communication server via standardised interfaces (see "Application interfaces",
page 31).
Auxiliary applications for planning and the configuration and park management are
available as a web application.
2. 7. 1 Mitel Applications
Tab. 10 Mitel applications
Application Main features
• Simple first party CTI application
• Dial, answer, hang up
Mitel Dialer
Mitel Open Interfaces
Platform (OIP)
Mitel MiCollab
Mitel 400 CCS
• Integration in Outlook, Lync 2013 and Office 365
• Search in directories
• Compatibility with MiVoice 5300, MiVoice 5300 IP, Mitel 6700 SIP /
6800 SIP, Mitel 600 DECT series phones
• Installation via SSP or WebAdmin
• Application interface for deep integration of applications by Mitel or other
manufacturers (see "
• Easy to manage through an integrated web-based application
• Integrates the MiVoice 1560 PC Operator and Mitel OfficeSuite applications
• Presence-controlled communication coupled with Outlook diary entries
• Integration of contact databases and directories (Outlook, Exchange, Active
Directory, LDAP directories, phone book CD)
• Integration of building automation equipment and alarm systems
• Call centre functions with flexible routing algorithms, skill-based agent
groups and emergency routing
• Unified messaging with notification whenever new voice messages are
received via email (incl. message attachment)
• Partner program for integrating and certifying applications by other manufacturers
• Also available as OIP Virtual Appliance, for installation on a VMware server.
Comprehensive Unified Communications and Collaboration solution:
• Central software provided for industry standard servers or virtual environments
• Integration of Microsoft® Outlook®, IBM® Lotus Notes® Google®, Microsoft® Lync® etc.
UC clients for desktop, web and mobile applications:
• Comprehensive real-time presence information
• Dynamic call distribution
• Real collaboration with joint use of the desktop and documents
• Easy retrieval of voice messages
• Secure instant messaging (IM) and data transmission
• Audio, web and video conferences
• Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and
provides statistics / reporting functions and agent monitoring (CCS = call
centre supervision). The licensing of the application is made via OIP.
Application interfaces", page 31)
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System Overview
Application Main features
Mitel OpenCount
Mitel BusinessCTI
MiContact Center
Business
Mitel Border Gateway
(MBG)
Mitel Alarm Server
• MitelOpenCount is a software package used for the call logging management on the communication system. It consists for selected sectors of basic,
comfort and premium solutions and is installed on an external server.
• Powerful Unified Communications solution
• Presence management with calendar integration
• Instant Messaging (chat), video, SMS and e-mail functions
• Compatibility with the federation between Mitel Business CTI servers and/or
Microsoft Lync and OCS
• Easy integration into CRM and ERP systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS)
available
• Optional additional modules Mitel BusinessCTI Analytics
• Contact Center on a location with up to 80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
• Highly scalable solution which offers mobile and external workers secure
and seamless access to the company's voice and data applications, regardless of their location.
• Specially designed for use in hospitals and nursing homes, industries and
businesses as well as public domains.
• Mitel Alarm Server monitors processes, activates the required services, sets
off alarms based on predefined samples or notifies selected recipients via
paging, e-mail, SMS or voice message.
• The alarm can be set off via a nurse call or fire-alarm system (ESPA interface), via a key predefined on the Mitel DECT or system phone, an alert button, web client, or by calling the alarm server (audio guide), or via e-mail
(subject line analysis).
Tab. 11 Planning and configuration applications
Application Main features
• Web-based planning application for Mitel communication platforms (CPQ = Configuring Planning Quoting)
Mitel CPQ
WebAdmin
• Uses project data to calc ulate the necessary communication server comp lete with
terminals, interface cards, modules and licences
• Country-specific adaptations possible for accessories
• Stored price lists and configurable quote compilation
• No installation necessary
• Web-based configuration tool for configuring and monitoring a single system or
an entire network (AIN)
• Access control with user accounts and predefined authorization profiles
• Special accesses for hospitality solutions
• Integrated online help and configuration assistant
• Integrated in the communication server software package
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