Miele PW 413 SES, PW 418 SES Operating instructions

Operating and installation instructions

Commercial Washing Machine

PW 413 SES

PW 418 SES

To avoid the risk of accidents or damage to the appliance, it is essential to read these instructions before it is installed and used for the first time.

en-AU,NZ

M.-Nr. 10 709 710

Caring for the environment

Disposal of the packing material

Energy saving tips

The packaging is designed to protect the washing machine from damage during transportation. The packaging materials used are selected from materials which are environmentally friendly for disposal and should be recycled.

Recycling the packaging reduces the use of raw materials in the manufacturing process and also reduces the amount of waste in landfill sites. Ensure that any plastic wrappings, bags etc. are disposed of safely and kept out of the reach of babies and young children. Danger of suffocation!

Disposing of your old appliance

Electrical and electronic appliances often contain valuable materials. They also contain harmful materials, compounds and components, which were essential for their correct function and safety. These could be hazardous to human health and to the environment if disposed of with general waste or if handled incorrectly. Please do not, therefore, dispose of your old appliance with general waste.

Please dispose of it at your local waste collection / recycling centre for electrical and electronic appliance. Please ensure that your old appliance poses no risk to children while being stored prior to disposal.

Energy and water consumption

–To get the most out of your machine, load the maximum dry load for the programme you are using.

The most efficient use of energy and water is achieved when a full load is washed.

Detergent

–Do not exceed the amounts of detergent recommended by the manufacturer on the packaging.

–Reduce the amount of detergent for smaller loads.

When drying with a tumble dryer

Selecting the highest possible spin speed for the wash programme will save energy when drying in a tumble dryer afterwards.

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	Contents
Caring for the environment ................................................................................................	2
Disposing of your old appliance............................................................................................	2
Warning and Safety instructions........................................................................................	6
Correct application................................................................................................................	6
Preventing problems .............................................................................................................	8
Technical safety.....................................................................................................................	9
Correct use..........................................................................................................................	11
Chlorine and component damage.......................................................................................	13
Notes on using chlorine bleach and perchloroethylene (PCE) .......................................	13
Anti-chlorine treatment...................................................................................................	13
Accessories .........................................................................................................................	14
Guide to the machine........................................................................................................	15
Operating the washing machine ......................................................................................	16
Control panel.......................................................................................................................	16
Function buttons................................................................................................................	17
Preparing for use...............................................................................................................	18
Commissioning....................................................................................................................	18
Preparing the laundry ..........................................................................................................	18
Max. load.............................................................................................................................	19
Loading the washing machine.............................................................................................	19
Washing..............................................................................................................................	20
Amount to be dispensed .....................................................................................................	20
Commissioning the dispenser pumps.................................................................................	20
Continuing the programme after a "Dispensing system fault" message ............................	20
Dispenser calibration...........................................................................................................	20
Detergent dispensing ..........................................................................................................	22
Amount of detergent ......................................................................................................	22
Water hardness levels ....................................................................................................	22
Starting a programme .........................................................................................................	23
Opening the drum door after the programme has finished.................................................	24
Procedure in the event of a programme interruption during operation ...............................	24
Programme chart ..............................................................................................................	26
Bedding programmes..........................................................................................................	27
Additional functions ..........................................................................................................	29
Programme cancellation......................................................................................................	29
Programme stop..................................................................................................................	29
Cancelling a locked programme..........................................................................................	29
Communication module ......................................................................................................	30
Optional modules ..............................................................................................................	31
Liquid dispensing ...............................................................................................................	31
Continuing the programme after a "Dispensing system fault" message ............................	31
Amount to be dispensed .....................................................................................................	32
Commissioning the dispenser pumps.................................................................................	33
Dispenser calibration...........................................................................................................	33

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Contents
Troubleshooting.................................................................................................................	35
Opening the door and drain valve in an emergency ...........................................................	35
Opening the door in an emergency in case of a power cut ...........................................	36
Fault messages ..............................................................................................................	37
Miele Professional Service .............................................................................................	38
Problem solving guide .....................................................................................................	40
Problem solving guide.........................................................................................................	40
The programme does not start............................................................................................	40
An unsatisfactory wash result .............................................................................................	41
General problems with the washing machine .....................................................................	42
Continuing a programme after an interruption to the power supply ...................................	42
Possible reasons for increased levels of foaming ...............................................................	43
Large items stretched..........................................................................................................	44
Cleaning and care .............................................................................................................	45
Cleaning and care ...............................................................................................................	45
Build-up of rust....................................................................................................................	45
Installation and connection ..............................................................................................	46
Installing the washing machine ...........................................................................................	46
General operating conditions ..............................................................................................	46
For easy maintenance .........................................................................................................	47
Installation on a raised plinth...............................................................................................	48
Transport safety devices .....................................................................................................	48
Removing the transport safety devices...............................................................................	49
Water connection ................................................................................................................	49
Connection to the cold water supply only...........................................................................	50
Dispensing agent connection to the liquid dispensing mixing compartment .....................	50
Water drainage ....................................................................................................................	51
Electrical connection ...........................................................................................................	52
Demand for provision of a central emergency stop mechanism.........................................	52
Connecting the dispenser pumps .......................................................................................	52
General information ..........................................................................................................	53
Overview of function levels .................................................................................................	53
Access to Supervisor level / Changing the password ...................................................	54
Password.............................................................................................................................	54
Changing the password ......................................................................................................	55
Language / Time, Date......................................................................................................	56
Main menu options..............................................................................................................	56
Language option .................................................................................................................	56
Time/Date option.................................................................................................................	57
Dispensing option .............................................................................................................	58
Dispensing option ...............................................................................................................	58
Settings option ..................................................................................................................	60
Sub-menu options:..............................................................................................................	60
Unit options .........................................................................................................................	61
Buzzer..................................................................................................................................	63
Maximum temperature selection.........................................................................................	63

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	Contents
Display standby...................................................................................................................	63
Contrast setting...................................................................................................................	63
Clock display.......................................................................................................................	63
Date display.........................................................................................................................	64
Dispenser calibration...........................................................................................................	64
Dispensing throughput (D1 to D13).....................................................................................	66
Dispensing correction factor (D1 to D13) ............................................................................	66
Dispenser level reminder (D1 to D13)..................................................................................	67
Password.............................................................................................................................	68
Medium water pressure.......................................................................................................	68
Heater power.......................................................................................................................	68
Customer data.....................................................................................................................	68
Currency..............................................................................................................................	70
Technical data....................................................................................................................	71
PW 413 machine data .........................................................................................................	71
Electrical connection ......................................................................................................	71
Installation dimensions...................................................................................................	71
Weight and floor load .....................................................................................................	71
Emissions data ...............................................................................................................	71
Product safety ................................................................................................................	71
PW 418 machine data .........................................................................................................	72
Electrical connection ......................................................................................................	72
Installation dimensions...................................................................................................	72
Weight and floor load .....................................................................................................	72
Emissions data ...............................................................................................................	72
Product safety ................................................................................................................	72

5

Warning and Safety instructions

This washing machine complies with current safety requirements. Inappropriate use can, however, lead to personal injury and damage to property.

It is essential to read the operating instructions before using the washing machine for the first time. They contain important information on the safety, use and maintenance of the washing machine. This prevents both personal injury and damage to the washing machine.

If other persons are being shown how to operate the washing machine, they must be given or made aware of these important safety instructions.

Keep these instructions in a safe place and ensure that new users are familiar with the content. Pass them on to any future owner.

Correct application

The washing machine is designed for commercial use.

The washing machine is intended for use in a commercial environment.

If the machine is used in a commercial environment, it may only be operated by instructed/trained personnel. If the machine is to be operated in an area accessible to the public, the supervisor must ensure that it can be operated safely without risk of danger to others.

This washing machine is only intended for items of laundry that have not been proofed with dangerous or inflammable substances.

Only machine wash articles which have a care label stating that they are suitable for machine washing or for wet cleaning.

This washing machine must be used as described in these instructions and must be checked on a regular basis to make sure it is functioning correctly. Maintenance must be carried out when necessary.

The washing machine is not suitable for outdoor use.

Do not install the washing machine in a room where there is a risk of frost. Frozen hoses may burst or split and the reliability of the electronic control unit may be impaired at temperatures below freezing point.

This washing machine must not be installed and operated in mobile installations (e.g. on a ship).

This washing machine is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning its use by a person responsible for their safety.

Young children must not be allowed to use this appliance.

Older children may only use the appliance when its operation has been clearly explained to them and they are able to use it safely, recognising the dangers of misuse.

Cleaning work may only be carried out by older children under the supervision of an adult.

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Warning and Safety instructions

Always supervise any children in the vicinity of the washing machine. Never allow children to play with the washing machine.

Disinfection programmes must not be interrupted, as this can have a limiting effect on the disinfection result. It is the operator's responsibility to ensure that the standard of disinfection in thermal as well as chemo thermal procedures is maintained (in accordance with local and national health and safety regulations) by carrying out suitable validation tests.

Uses other than those listed above are incorrect and shall release the manufacturer from liability.

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Warning and Safety instructions

Preventing problems

Do not use chemical cleaning agents such as those used for dry cleaning in this machine. There is a risk of

fire or explosion with most cleaning agents, e.g. benzine.

When washing with high temperatures, remember that the porthole glass becomes hot. Therefore, prevent children from touching the porthole glass during the wash process.

Danger of burning!

Close the drum door after each wash programme. This is to avoid the risk of children trying to climb into the washing machine or hiding things in it, and animals getting into the machine.

Do not damage, remove or bypass the safety components or control elements of the washing machine.

Machines with a damaged control panel or damage to wire insulation must not be used until they have been repaired.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar qualified person in order to avoid a hazard.

The water generated during washing is suds solution and not drinking water. Drain the suds solution into an appropriate sewage system.

Always make sure that the drum is stationary before reaching in to remove laundry. Reaching into a moving drum is extremely dangerous. Danger of injury!

Be careful not to put your hands in the gap between door and frame when closing the drum door.

Caution! The drum door is locked automatically as soon as the machine starts.

It is particularly important to observe manufacturer's instructions when using a combination of cleaning agents and special application products. Products must only be used for applications approved by the manufacturer to avoid any material damage or the occurrence of strong chemical reactions.

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Warning and Safety instructions

Technical safety

Check for any visible exterior damage before installing and operating the washing machine. Do not install or operate a damaged washing machine.

The electrical safety of this washing machine can only be guaranteed when continuity is complete between it and an effective earthing system which complies with current local and national safety regulations. It is most important that this basic safety requirement is present and regularly tested and, where there is any doubt, the on-site wiring system should be inspected by a qualified electrician. Miele cannot be held liable for the consequences of an inadequate earthing system (e.g. electric shock).

Unauthorised repairs could result in unforeseen dangers for the user, for which the manufacturer cannot accept liability. Repairs should only be carried out by a Miele approved service technician, otherwise any subsequent damage will not be covered by the warranty.

Do not make any alterations to the machine, unless authorised to do so by Miele.

The washing machine must be disconnected from the mains electricity supply before any maintenance, cleaning or repair work is carried out. The washing machine is only isolated from the electricity supply when

–it is switched off at the wall socket and the plug is withdrawn, or

–the mains fuse is disconnected, or

–the circuit breaker has been tripped and locked out where appropriate.

See "Installation and connection - Electrical connection".

The washing machine may only be connected to the water supply using the new hose set supplied with the machine. Old hoses must not be re-used. Check the hose regularly for signs of wear. Change in good time to avoid the risk of leaks and subsequent damage.

If leakages occur, remedy their cause before operating the washing machine again. Immediately disconnect the washing machine from the electricity supply when leaking occurs.

Faulty components must only be replaced by genuine Miele original spare parts. Only when these parts are fitted, can Miele guarantee the safety standards of the appliance.

Please observe the instructions in "Installation and connection" and "Technical data".

The plug of the washing machine (if fitted) must be accessible at all times to ensure that the washing machine can be disconnected from the electricity supply at any time.

If the machine is hard wired, an all-pole isolator must be installed.

If the washing machine is hard wired, provision must be made on site to switch off all poles from the electricity supply. The disconnection switch must be located in the immediate area around the washing machine, and must always be visible, accessible and easily reachable.

The means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.

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Warning and Safety instructions

Demand for provision of a central emergency stop mechanism

A separate and easily accessible central emergency stop mechanism which can be connected to any machine must be provided on-site by the operator.

(Reference: DIN EN ISO 10472-1:2009-10 Safety requirements for industrial laundry machinery - sub-section 5.2 Electrical hazards)

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Warning and Safety instructions

Correct use

The maximum dry laundry weight for the PW 413 is 13-14 kg and for the PW 418 it is 18-20 kg. See the "Programme chart" for the maximum recommended loads for individual programmes.

Before using the machine for the first time, ensure that the transit bars have been removed (see "Installation and connection - Removing the transit bars"). During spinning, a transit bar which is still in place may result in damage to both the washing machine and adjacent furniture or appliances.

Never try to open the drum door of the washing machine using force. The drum door can only be opened if appropriate information is shown in the display.

Do not push back the soft mount drum of the machine while the machine is running.

When closing the drum door there is a risk of injury between the door frame and drum opening, as well as at the hinges.

Caution! The drum door is locked automatically when the machine is started.

Turn off the tap if the machine is to be left for any length of time (e.g. while on holiday), especially if there is no floor drain (gully) in the immediate vicinity.

Take care to ensure that foreign objects (e.g. nails, pins, coins, paper clips) do not find their way into the machine with the laundry. These may damage components of the machine (e.g. suds container, drum). Damaged components can, in turn, result in damage to the laundry.

If the correct amount of detergent is dispensed, the washing machine should not need to be descaled. If, however, you do wish to descale your washing machine, only use proprietary non-corrosive descaling agents and strictly observe the instructions on the packaging. Special descaling agent is available from Miele. Strictly observe the instructions for the descaling agent.

Fabrics that have been pre-treated in solvent-based cleaning agents must be thoroughly rinsed in clean water before being placed in the machine.

Never use solvent based cleaning agents, e.g. those containing benzine, in this washing machine. This may result in damage to component parts and create toxic fumes. Risk of fire and explosion!

Gasoline, petrol, paraffin, or any easily flammable liquid must not be stored or used near the washing machine. Do not use the machine lid as storage space.

Risk of fire and explosion!

Do not store chemicals (liquid detergents, additives) on the machine lid. They may cause discolouration or lacquer damage. Accidently spilled chemicals should be removed from the surface immediately with a wet cloth.

A vent outlet is situated at the rear of the machine. It should never be closed or covered. Observe the minimum distance in the installation plan.

Dyes must be suitable for use in washing machines. Always observe the manufacturer's instructions carefully.

Dye removers contain sulphur compounds which can cause damage such as corrosion. Dye removers must not be used in the washing machine.

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Warning and Safety instructions

Avoid contact of stainless steel surfaces with cleaning and disinfecting agents containing liquid chlorine or sodium hypochlorite. These agents can cause corrosion on stainless steel. Aggressive chlorine bleach vapour can also cause corrosion. Do not store open containers of these agents near the appliance.

Do not use a pressure washer or hose to clean the washing machine.

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Warning and Safety instructions

Chlorine and component damage

Frequent use of chlorine products increases the risk of damage to components.

Notes on using chlorine bleach and perchloroethylene (PCE)

The use of substances containing chlorine, such as sodium hypochlorite and chlorine bleach in powder form, can result in damage to the protective layer of stainless steel and corrosion on componentry, depending on the chlorine concentration, the exposure time and the temperature. For this reason, it is important to refrain from the use of such products. Use bleaches based on oxygen instead.

If, however, chlorine bleaches are used for special soiling, an anti-chlorine treatment must always be carried out. Otherwise, the washing machine and the load may suffer lasting and irreparable damage.

Anti-chlorine treatment

Anti-chlorine treatment has to be carried out immediately after chlorine bleach has been used. The use of hydrogen peroxide or an oxygen based cleaning or bleaching agent is recommended and the laundry should not be drained in between.

Thiosulphates, another common chlorine removal product, can on the other hand result in gypsum-like deposits on both the wash-load and in the washing machine, particularly in combination with hard water. Treatment with hydrogen peroxide neutralises chlorine and is the preferred method of choice.

The exact quantity of additives and the treatment temperatures required must be set and tested on site in accordance with the dosage recommendations of the detergent and additive manufacturers. The laundry must also be tested to check whether it contains any active chlorine residues.

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Warning and Safety instructions

Accessories

Only use genuine Miele spare parts and accessories with this machine. Using spare parts or accessories from other manufacturers will invalidate the warranty, and Miele cannot accept liability.

Disposing of your old appliance

Before disposing of a washing machine, it is important to disable the door lock. This way you will prevent the risk of children accidentally locking themselves in and endangering their lives.

Miele cannot be held liable for damage caused by non-compliance with these Warning and Safety instructions.

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Guide to the machine

	a Display	h 2 x hard water connection
	see "Control panel"	(Optional)
	b Door handle	i Connections for dispenser pumps
	c Drum door	j Vapour extraction / free outlet Type AB
	d Four adjustable feet	k Communication module slot
	e Electrical connection	The XKM RS232 communication module
	f Cold water connection	is available as an optional accessory.
		l Water drainage
	g Warm/Hot water connection
		m Cold water connection for liquid
		dispensing
		n Fan housing

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Operating the washing machine

Control panel

aDisplay

When the machine is switched on the welcome screen will appear briefly, followed by the first programme or the last programme started.

bFunction buttons

These buttons can be allocated specific functions depending on the status of the machine. These functions appear in the display above the buttons and are highlighted when selected.

The first 6 programmes can be selected directly using buttons 1 - 6.

cStart button

The light ring around the button flashes when a selected programme can be started. Press the start button to start the selected programme. After a programme has started, the display content can be shown again by pressing this button.

dPC optical interface

Using PC software, data can be transmitted to and from the controls to a PC.

The connection is made via the optical interface on the control panel.

ePower On button

For switching the machine on

fPower Off button

For switching the machine off

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Function buttons

Stop/Finish

The right-hand function button is used as the finish button after a programme has started.

After pressing the button, the selected programme is stopped. If it is pressed again, the programme is cancelled.

Settings

Back Return to previous display page.

/ Information on next / previous line

Save

See "Access to supervisor level".

Water inlet

Programme locked

If a programme is locked, after 1 minute it can no longer be stopped and cancelled with the finish button.

Programme unlocked

Data transfer

Tone (buzzer) off

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Preparing for use

Commissioning

The machine must be commissioned by a Miele service

technician or a technician authorised by Miele.

Open the supply valves for water and steam, depending on heating type.

Switch the machine on at the on-site mains switch.

Switch on the machine with the I "Power On" button.

PROFESSIONAL

PW 4xx

Welcome

The welcome screen will appear in the display.

1	Laundry 50°C			13,0/13,0kg
60°C	Main wash
	Rinses			1025 rpm
1	2	3	4	5	6

The display varies depending on the selected programme.

Useful tip: The first 6 programmes can be selected directly using buttons 1 - 6.

Preparing the laundry

Empty all pockets.

Foreign objects (e.g. nails, coins, paper clips, etc.) can cause damage to fabrics and to components in the machine.

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		Preparing for use
	Max. load
	(dry laundry)
	PW 413	PW 418
	max. 13 kg	max. 18 kg

Maximum load weights are given in the programme chart.

Loading the washing machine

Switch on the washing machine with the button.

Pull the door handle to open the drum door.

Unfold the laundry and load loosely into the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning.

The most efficient use of energy and water is achieved when a full load is washed. However, do not overload as this reduces cleaning efficiency and causes creasing.

Closing the drum Close the door by pressing it until the pre-latch engages.

door

Make sure that no items are caught between the drum door and the seal.

The drum door engages, but does not lock yet. The drum door locks automatically as soon as the machine starts.

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Washing

To go directly to

Dispenser

calibration when

the machine is

switched off:

Amount to be dispensed

Please follow the detergent manufacturer's instructions.

It is particularly important to observe manufacturer's instructions when using a combination of cleaning agents and special application products. Products must only be used for applications approved by the manufacturer to avoid any material damage or the occurrence of strong chemical reactions. Confirmation must be sought from the detergent manufacturer that using the agent in the washing machine will not cause damage.

Correct dosage also depends on the viscosity of the liquid agent. It should therefore be allowed to settle to room temperature before being used.

Commissioning the dispenser pumps

Before the liquid dispenser pumps can be used, the liquid detergent must be drawn into the system and the amount to be dispensed set.

Continuing the programme after a "Dispensing system

fault" message

When the dispenser container is empty, the pump and the machine switch themselves off and the washing machine indicates a lack of liquid detergent.

Dispensing system fault

Fill dispenser 1.

Press the start button.

Fill the dispenser container.

Press the "START" button to continue the programme.

Dispenser calibration

Dispenser calibration is used to measure the throughput of individual dispenser pumps.

Press and hold multifunction button 2 and switch the machine on with "Power On".

Dispenser calibration		Main menu
	Dispenser pump 1
	Dispenser pump 2

Options:

– Dispenser pump 1 to 13

Select Dispenser pump 1, for example.

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Washing

When a dispenser pump is selected, the following will appear in the

display:

Dispenser calibration Dispenser pump 1
V:		100 ml		t: 0 s			P: No
-		OK		+	0/1

Useful tip: The dispensing amount can be set from 0 to 9999 ml in

1 ml increments.

Press the multifunction button 0/1. The dispensing hose will fill up.

Stop the process by pressing the 0/1 button.

Run the hose of the dispenser pump upwards into a measuring vessel.

Hold the entire measuring vessel above the dispenser pump while doing this.

Irritant detergents!

Can cause skin and eye irritation.

Avoid contact with skin and eyes, wear protective clothing.

Return to the main menu by pressing "Back".

Dispenser calibration		Main menu
	Dispenser pump 1
	Dispenser pump 2

Select a dispenser pump.

Dispenser calibration Dispenser pump 1
V:	100 ml	t: 0 s			P: No
-		+
	OK		0/1

Press the multifunction button 0/1.

Stop the pump by pressing the 0/1 button, or the pump will stop automatically after 60 seconds.

Measure the amount dispensed into the measuring vessel.

Dispenser calibration Dispenser pump 1
V:	100 ml		t: 30 s		P: 200,0 ml/min
-		OK	+	0/1

Enter the amount measured in field V:.

The throughput P is calculated in ml/min by the controls.

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Washing

Amount of detergent

Water hardness levels

Selecting a programme

Press the "Save" button.

The measured value is assigned to the pump.

Reattach the hose.

Detergent dispensing

Avoid dispensing more than the required amount as this can cause excessive foaming.

–Only use low foaming detergents.

–Dispense according to the detergent manufacturer's recommendations.

The amount to dispense will depend on:

–the amount of laundry

–the water hardness level in your area

–the type and amount of soiling level in the laundry

Please dispense according to water hardness levels and follow the detergent manufacturer's instructions.

Hardness range	Hardness in mmol/l	German scale °dH
Soft (I)	0 - 1.5	0 - 8.4
Medium (II)	1.5 - 2.5	8.4 - 14
Hard (III)	above 2.5	above 14

Check with your local water supplier if you do not know the water hardness in your area.

The first 6 programmes can be selected directly using buttons 1 - 6.

1	Cottons universal			13,0/13,0 kg
60 °C	Main wash
	Rinses			1025 rpm
1	2	3	4	5	6

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Washing

Maximum spin

speeds

PW 413	PW 418
1025 rpm	950 rpm

The maximum spin speeds depend on the programmes selected.

Starting a programme

Press the "START" button.

The wash programme will start.

After the programme has started, the programme sequence is shown in the display.

1 Cottons universal
60°C Main wash	60 °C
Rinses 1	Finish at 12:35

The Main wash programme block will appear in the second line of the display with the current suds temperature. The next programme block, in this case Rinses 1, is shown below.

Useful tip: The "Programme finished" display on the right shows the time that the programme will finish.

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