OWNER'S MANUAL
WASHING
MACHINE
Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. Operating Instructions are available on the LG website at: https://us.smartthinq.com/images/pdfmanual/VH_FL_ VICTOR_899_MFL68005566_EN.pdf
WM3700H*A
FRANÇAIS ESPAÑOL ENGLISH
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www.lg.com |
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MFL68005566 |
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Rev.00_042318 |
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Copyright © 2018 LG Electronics Inc. All Rights Reserved. |
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2
TABLE OF CONTENTS
3 |
SAFETY INSTRUCTIONS |
18 |
SMART FUNCTIONS |
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3 |
IMPORTANT SAFETY INSTRUCTIONS |
18 |
LG SmartThinQ Application |
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21 |
Smart Diagnosis™ Function |
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7 |
PRODUCT OVERVIEW |
22 MAINTENANCE |
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7 |
Parts |
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7 |
Accessories |
22 |
Regular Cleaning |
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24 |
Cleaning the Door Seal |
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8 |
INSTALLATION |
24 |
Cleaning the Water Inlet Filters |
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25 |
Cleaning the Drain Pump Filter |
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8 |
Tools Needed |
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Care in Cold Climates |
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8 |
Installation Overview |
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9Product Specifications
10Choosing the Proper Location
27 TROUBLESHOOTING
11 |
Unpacking and Removing Shipping Bolts |
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FAQs: Frequently Asked Questions |
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12 |
Connecting the Water Lines |
28 |
Before Calling for Service |
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13 |
Connecting the Drain Hose |
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14 |
Leveling the Washer |
36 |
LIMITED WARRANTY |
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15 |
Connecting to the Power Supply |
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36 |
FOR USA |
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15 |
Testing the Washer |
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39 |
FOR CANADA |
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16 OPERATION |
43 |
Warranty Exceptions (U.S. and Canada) |
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16Using the Washer
17Loading the Washer
This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https://us.smartthinq. com/images/pdfmanual/VH_FL_VICTOR_899_ MFL68005566_EN.pdf
SAFETY INSTRUCTIONS 3
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
If you do not follow instructions, it could result in death or serious injury.
CAUTION
If you do not follow instructions, it could result in minor or moderate injury or damage to the product.
All safety messages tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:
California Safe Drinking Water and Toxic Enforcement Act
••This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. (USA only)
INSTALLATION
••Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
••Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
••Before use, the appliance must be properly installed as described in this manual.
••To reduce the risk of severe injury or death, follow all installation instructions.
••Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.
••Moving or installation of the appliance requires two or more people.
••Do not install the appliance in humid spaces.
••Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
••This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.
ENGLISH
4 SAFETY INSTRUCTIONS
••Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.
••Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
••The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes.
••Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
••When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
••Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
••This appliance must be positioned near to an electrical power supply.
••Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
••The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
••Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.
OPERATION
••Read all instructions before using the appliance and save these instructions.
••Use this appliance only for its intended purpose.
••If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
••If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center.
••Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance turn on all hot water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
••Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.
••This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
••Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.
••Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.
••Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
••Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
••Do not use an extension cord or adapter with this appliance.
••Do not grasp the power cord or touch the appliance controls with wet hands.
••Do not modify or extend the power cord.
SAFETY INSTRUCTIONS 5
••If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard.
••Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.
••Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.
••Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
••Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.
••Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the finish.
••Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
••Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
••In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
••Do not tamper with controls.
••Fix the drain hose securely in place to avoid flooding.
••Do not abuse, sit on, or stand on the door of the appliance.
MAINTENANCE
••Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.
••Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.
••Remove any dust or foreign matter from the power plug pins.
••Do not disassemble or repair the appliance by yourself.
••Remove the door before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.
••Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.
GROUNDING INSTRUCTIONS
••Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
••The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.
ENGLISH
6 SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
INSTALLATION
••Install the product on a firm and level floor.
OPERATION
••Do not place objects on top of the appliance.
••Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.
••ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
••Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
••Do not combine laundry products for use in one load unless specified on the label.
••Do not touch draining water which may be hot.
••If the drain hose and the water supply hose are frozen in winter, defrost them before using the appliance.
••Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.
••Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (e.g. water resistant clothing, mattress covers, outdoor clothes, plastic mats, etc.) Otherwise, it may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
SAVE THESE INSTRUCTIONS
PRODUCT OVERVIEW 7
PRODUCT OVERVIEW
Parts
ENGLISH
12
13
1 |
Control Panel |
4 |
Drum |
7 |
Drain Pump Filter Cover |
10 |
Water Inlets |
2 |
DrawerDetergent Dispenser |
5 |
Door |
8 |
Drain Pump Filter |
11 |
Shipping Bolts |
3 |
Door Seal |
6 |
Leveling Feet |
9 |
Drain Hose |
12 |
Power Cord |
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13 |
Drain Hose |
Accessories
Included Accessories
Non-skid pads |
Hole caps (4) |
Wrench |
Tie strap |
Elbow bracket |
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(for securing drain |
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hose) |
Required Accessories |
Optional Accessories |
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Hot/cold water hoses |
Pedestal or Pedestal washer |
Stacking Kit |
(sold separately) |
(sold separately) |
(sold separately) |
NOTE
••The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
••For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased unauthorized components or parts.
8 INSTALLATION
INSTALLATION
Tools Needed
Pliers |
Level |
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another location.
Choosing the proper location
Connecting the drain line
TEST! |
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Unpacking and removing |
Connecting the water lines |
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shipping bolts |
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Leveling the washer |
Connecting to the power |
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supply |
Testing the washer
INSTALLATION 9
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements |
120 VAC @ 60 Hz |
ENGLISH |
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Min. / Max. water pressure |
20 – 120 psi (138–827 kPa) |
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Dimensions |
70 cm(W) X 77 cm(D) X 99 cm(H), 139.6 cm (D with door open) |
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27”(W) X 30 ¼”(D) X 39”(H), 55” (D with door open) |
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Net weight |
187.4 lb (85 kg) |
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Max spin speed |
1300 RPM |
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WARNING
••Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.
••Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death.
••Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
••To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
••To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or other materials.
••Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
••Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.
10 INSTALLATION
Choosing the Proper Location
Install the washer on a solid floor that is strong and rigid enough to support the weight of the washer, even when fully loaded, without flexing or bouncing. If the floor has too much flex, you may need to reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise.
NOTE
••Before installing the washer, make sure the floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Leveling feet that can move or slide on the floor can contribute to excess vibration and noise due to poor contact with the floor.
••If a drip pan must be used, take extra care to follow the instructions provided with the drip pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drip pans and failure to properly level the machine may result in increased vibration and noise during operation.
••Allow for sufficient space between the walls and the washer for installation.
Power Outlet
••The power outlet must be within 60 inches (1.5 m) of either side of the washer.
••The appliance and outlet must be positioned so that the plug is easily accessible.
••Do not overload the outlet with more than one appliance.
••The outlet must be grounded in accordance with current electrical wiring codes and regulations.
••Use a time-delay fuse or circuit breaker.
NOTE
••It is the personal responsibility and obligation of the product owner to have a proper outlet installed by qualified service personnel.
Flooring
••To minimize noise and vibration, the washer must be installed on a solidly constructed floor.
••Allowable slope under the entire washer is a maximum 1 inch (2.5 cm) difference from side to side or from front to back.
••Installing on carpeting and soft tile surfaces is not recommended.
••Never install the washer on a platform or weakly supported structure.
NOTE
••The washer must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, but a wood floor is sufficient, provided it is built to FHA standards.
Floor Installation
24 ¾ |
13 64 |
(62.6 cm) |
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(0.5 cm) |
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30 ¼ |
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4" |
1" |
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27" |
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1" |
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(77 cm) |
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(10 cm) |
(2.5 cm) (70 cm) |
(2.5 cm) |
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55" (139.6 cm)
To ensure sufficient clearance for water lines, the drain line and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches
(10 cm) behind the unit. Be sure to allow for wall, door, or floor moldings that may increase the required clearances.
Stacked or Pedestal Installation
13 64
(0.5 cm) 
77 ½"
(196.8 cm)
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30 ¼" |
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4" |
1" |
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27" |
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1" |
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(77 cm) |
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(10 cm) (2.5 cm) |
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(70 cm) |
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(2.5 cm) |
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NOTE
••Refer to the instructions packaged with the optional pedestal kit before installing with a pedestal kit.
••Do not use a drip pan with a pedestal or pedestal washer installation as it can block the drawer. Using a drip pan may result in increased vibration and noise during operation.
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INSTALLATION 11 |
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Unpacking and Removing |
3 Install the hole caps. |
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Shipping Bolts |
Locate the four hole caps included in the |
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Unpack all shipping materials from the washer for |
accessory pack and install them in the shipping |
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bolt holes. |
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proper operation and inspect it for shipping damage. |
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CAUTION
••Failure to remove shipping materials can cause excessive noise and vibration.
1Lift the washer off the foam base.
After removing the carton and shipping material, lift the washer off the foam base. Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer.
If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.
Foam tub |
Carton base |
support |
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2Remove the bolt assemblies.
Starting with the bottom two shipping bolts, use the wrench (included) to fully loosen all four shipping bolts by turning them counterclockwise. Remove the bolt assemblies by wiggling them slightly while pulling them out.
Retainer
Shipping
bolt
Cap
NOTE
••Save the bolt assemblies for future use. To prevent damage to internal components, do not transport the washer without reinstalling the shipping bolts.
••Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer. The cord is secured to the back of the washer with a shipping bolt to help prevent operation with shipping bolts in place.
ENGLISH
12 INSTALLATION
Connecting the Water Lines
To avoid the risk of costly water damage, purchase and install new inlet hoses when installing the washer.
1Check the fittings and seals.
Inspect the threaded fitting on each hose and make sure there is a rubber seal in place in both ends of each hose to prevent leaking.
Rubber seal |
Rubber seal |
4Attach the water lines to the back of the washer.
Attach the hot water line to the hot water inlet on the back of the washer. Attach the cold water line to the cold water inlet on the back of the washer.
Tighten the fittings securely. Turn ON both faucets all the way and check for leaks at both ends of the hoses.
Cold |
Hot water |
water |
inlet |
inlet |
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Water hose (to water |
Water hose (to tap) |
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inlet on washer) |
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2Connect the water supply hoses.
Connect the water supply hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers. Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.
3Flush out the inlet hoses.
After connecting the inlet hoses to the water faucets, turn on the water faucets to flush out foreign substances (dirt, sand or sawdust) in the water lines. Let water drain into a bucket, and check the water temperature to make sure you've connected the hoses to the correct faucets.
WARNING
••Do not overtighten the hoses or cross-thread the hose fittings. Overtightening or cross-threading can damage the valves or couplings, resulting in leaking and property damage.
••Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage.
Contact an LG Customer Information Center for assistance in buying hoses.
NOTE
••Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years. Do not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.
••Water supply pressure must be between 20 psi and 120 psi (138 – 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.
••To provide optimum washing performance, the hot water temperature should be set at 120 – 130 °F (48 – 54 °C) and the cold at 60 °F (15 °C).
••The washer should never be installed or stored in a location subject to freezing temperatures. Damage to the water lines and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.
••Do not use flood-preventing hoses with auto shutoff devices. The devices can be tripped during fill and prevent the machine from filling properly.
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INSTALLATION 13 |
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Connecting the Drain Hose |
Option 2: Laundry Tub |
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Connect the drain hose to either a standpipe or |
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Clip the end of the hose into the elbow |
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laundry tub. |
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bracket. |
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NOTE
••The drain hose should always be properly secured. Failure to properly secure the drain hose can result in flooding and property damage.
••The drain must be installed in accordance with any applicable local codes and regulations.
••Make sure that the drain hose is not stretched, pinched, crushed, or kinked.
••Do not install the drain hose with the end lower than 29.5 inches (0.7 m) or higher than 96 inches
(2.4 m) above the bottom of the washer or more than 60 inches (1.5 m) away from the washer.
••Never create an airtight seal between the hose and the drain with tape or other means. If no air gap
is present, water can be siphoned out of the tub resulting in poor wash/rinse performance or clothing damage.
Connect the elbow bracket within 4 inches
(10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.
No more than
4 inches (10 cm)
Elbow bracket
2Hang the end of the drain hose over the side of the laundry tub.
Option 1: Standpipe
1Clip the end of the hose into the elbow bracket.
Connect the elbow bracket within 4 inches
(10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.
No more than
4 inches (10 cm)
Elbow bracket
Elbow bracket
Drain hose
3Use a tie strap to secure the drain hose in place.
2Insert the end of the drain hose into the standpipe.
Elbow bracket
Drain hose
ENGLISH
3Use a tie strap to secure the drain hose in place.
14 INSTALLATION
Leveling the Washer
The drum of your new washer spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be a level, solid surface.
NOTE
••Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate.
••Before installing the washer, make sure that the floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise due to poor contact with the floor.
4Recheck the washer’s levelness.
Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, repeat steps 1-3.
CAUTION
••Using the washer without leveling it may cause excess vibration and noise, leading to a machine malfunction.
••Extend the leveling feet only to level the washer. If you extend the leveling feet unnecessarily, it may cause abnormal vibration of the washer.
1Position the washer in its final location.
Take special care not to pinch, strain, or crush the water and drain lines. If you have a carpenter's level, you can place it across the top of the washer. The slope beneath the washer should not exceed 1 inch, and all four leveling feet must rest firmly on the floor.
Level
1"
2Adjust the lower leveling feet.
Turn in one direction to raise the washer or the other direction to lower it.
Raise |
Lower |
3Tighten the locknuts.
Turn the locknuts counter-clockwise and tighten them when the washer is level.
Lock nut 
Tighten all 4 lock nuts securely
Using Non-Skid Pads
If you install the washer on a slippery surface, it may move because of excessive vibration. Incorrect leveling may cause malfunction through noise and vibration. If this occurs, install the non-skid pads under the leveling feet and adjust the level.
1Clean the floor to attach the non-skid pads.
Use a dry rag to remove and clean foreign objects or moisture. If moisture remains, the non-skid pads may slip.
2Adjust the level after placing the washer in the installation area.
3Place the adhesive side of the non-skid pad on the floor.
It is most effective to install the non-skid pads under the front leveling feet. If it is hard to place the pads under the front leveling feet, place them under the back leveling feet.
This side up
Adhesive
side
Remove backing
4Recheck the washer’s levelness.
Push or rock the top edges of the washer gently to make sure that the washer does not rock. If the washer rocks, level the washer again.
Connecting to the Power Supply
The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer.
WARNING
••Do not use a worn or damaged power cord or power plug. Replace or repair it immediately.
Failure to do so may result in death, fire, electric shock, or malfunction.
••Do not modify the power cord and plug provided with the appliance. Take care not to damage it when installing or moving the washer. Failure to do so may result in death, fire, electric shock, or malfunction.
••Make sure that the washer is grounded.
••Connect this washer to a grounded outlet conforming to the rating prior to use. Failure to do so may result in fire, electric shock, or malfunction.
••Do not damage or cut off the ground prong of the power cord. Doing so may cause death, fire, electric shock, or product malfunction.
••Improper connection of the equipment-grounding conductor can result in risk of electric shock.
Check with a qualified electrician or service technician if you are in doubt as to whether the appliance is properly grounded. If it does not fit the outlet, have a proper outlet installed by a qualified electrician
••The appliance and outlet must be positioned so that the plug is easily accessible.
••Do not use adapters or extension cords. Doing so may result in serious injury, fire, electric shock, or death.
••For best performance, plug the washer into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.
••If necessary, use a new, UL-listed 3-prong adapter or 3-wire extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may result in serious injury, fire, electric shock, or death.
ENGLISH
16 OPERATION
OPERATION
Using the Washer
WARNING
••To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.
1 Sort Laundry and Load the Washer
Sort laundry by fabric type, soil level, color and load size, as needed. Open the door and load items into the washer.
If using detergent pods, place pod in drum before loading laundry.
2 Add Cleaning Products.
Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer. Do not place liquid or powdered detergent pods in the dispenser.
3 Turn on the Washer
Press the Power button to turn on the washer. The lights above the cycle buttons will illuminate and a chime will sound.
4 Select a Cycle
Turn the Cycle Selector Knob until the desired cycle is selected. The preset Temp., Spin, Soil and option settings for that cycle will be shown. Pressing the Start/Pause button without selecting a cycle will cause the Normal cycle to begin immediately.
5 Adjust Settings
Default settings for the selected cycle can now be changed, if desired, using the cycle modifier and option buttons.
••Not all modifiers and options are available on all cycles. A different chime will sound and the LED will not come on if the selection is not allowed.
6 Begin Cycle
Press the Start/Pause button to begin the cycle. The washer will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within 60 minutes, the washer will shut off and all settings will be lost.
7 End of Cycle
When the cycle is finished, a melody will sound. Immediately remove your clothing from the washer to reduce wrinkling. Check around the door seal when removing the load for small items that may be caught in the seal.
NOTE
••The washer rotates the laundry in a way that allows it to use less water while still fully saturating your clothing. It is normal to not be able to see water during the wash cycle.
••If the temperature or the water level inside the machine is too high, the door will not unlock when the Start/ Pause button is pressed. To open the door in these circumstances, press Add Garments. To stop a cycle and drain the water completely, turn the power off, then on, and then press Rinse+Spin.
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OPERATION 17 |
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Loading the Washer |
section. For the complete Operation section, scan |
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This manual contains an abbreviated Operation |
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••Check and empty pockets. Paper clips, coins, |
the QR code below or visit: https://us.smartthinq. |
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matches, etc. can damage clothing and the washer. |
com/images/pdfmanual/VH_FL_VICTOR_899_ |
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••Close zippers and hooks, and tie drawstrings to |
MFL68005566_EN.pdf |
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prevent snagging or tangling of clothes. |
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••Pretreat heavily stained areas for best results. |
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••Combine large and small items in a load. Load large |
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items first. Large items should not be more than half |
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of total load. |
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••The washer can be fully loaded, but the drum |
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should not be tightly packed with items. The door of |
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the washer must close easily. |
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••Do not wash single small items. Add 1-2 similar |
••Sorting Laundry |
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items to the load to prevent an out-of-balance load. |
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••Wash thick, bulky items individually. Heavy blankets, |
••Adding Cleaning Products |
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comforters, bedspreads, or pet beds can get |
••Control Panel |
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tangled or cause an unbalanced load if combined |
••Wash Cycles |
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with other items. |
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••Cycle Guide |
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••Do not wash/spin waterproof items. Washing |
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raincoats or sleeping bags may result in abnormal |
••Cycle Modifier Buttons |
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vibration or may cause the load to bounce, which |
••Option Buttons |
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could damage the drum. |
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••Wash small, light items in a mesh bag. Items like |
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underwear can get caught in the door seal, and |
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a brassiere hook may damage other items or the |
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drum. |
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••Brush off heavy soil, dust, and hair from items |
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before washing. Excess dirt or sand can abrade |
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other fabrics and lead to poor wash performance. |
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••For best performance, load clothes as shown. |
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ENGLISH
4
3 
2
1 
-Load clothes loosely, and do not overfill the drum.
Clothes need room to circulate in order to get clean.
-Do not press down on items while stacking them in the drum.
18 SMART FUNCTIONS
SMART FUNCTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you to communicate with the appliance using a smartphone.
Before Using LG SmartThinQ
••For appliances with the 
or 
logo
1Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.
••If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.
2Turn off the Mobile data or Cellular Data on your smartphone.
3Connect your smartphone to the wireless router.
NOTE
••To verify the Wi-Fi connection, check that Wi-Fi 
icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
••LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
••The surrounding wireless environment can make the wireless network service run slowly.
••If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
••The network connection may not work properly depending on the Internet service provider.
••The Wi-Fi connection may not connect or may be interrupted because of the home network environment.
••If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
••If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
••The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
••Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
••If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.
Installing the LG SmartThinQ Application
Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.
SMART FUNCTIONS 19
LG SmartThinQ Application Features
••For appliances with the 
or 
logo
Washer Cycle (Remote Start, Downloaded)
Set or download any preferred cycle and operate by remote control.
Tub Clean Coach
This function shows how many cycles remain before it is time to run the Tub Clean cycle.
Smart Diagnosis™
This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
Energy Monitoring
The washer energy usage is affected by the cycles and options so you may see some changes in energy usage from one cycle to another.
Push Alerts
When the cycle is complete or the appliance has problems, you have the option of receiving push notifications on a smart phone.
Settings
Set the product nickname and delete product.
NOTE
••If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG SmartThinQ application and register it again.
••This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
Using Washer Cycle
Remote Start
Use a smart phone to control the appliance remotely or check to see how much time is left in the cycle.
Using Remote Start
1Press the Power button.
2Load the laundry.
3Press and hold Remote Start button for 3 seconds to enable the Remote Start function.
4Start a cycle from the LG SmartThinQ application on your smart phone.
NOTE
••Once the Remote Start mode is enabled, you can start a cycle from the LG SmartThinQ smartphone application. If the cycle is not started, the machine will wait to start the cycle until it is turned off remotely from the application or the Remote Start mode is disabled.
••When Remote Start is turned on, the door is automatically locked.
Disabling Remote Start
When the Remote Start is activated, press and hold the Remote Start button for 3 seconds.
Downloaded
Download new and specialized cycles that are not included in the standard cycles on the appliance.
Appliances that have been successfully registered can download a variety of specialty cycles specific to the appliance.
Only one cycle can be stored on the appliance at a time.
Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.
ENGLISH
20 SMART FUNCTIONS
Wireless LAN Module Specifications
Model |
LCW-004 |
|
Frequency Range |
2412 - 2462 MHz |
|
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IEEE 802.11 b : 22.44 dBm |
|
Output Power |
IEEE 802.11 g : 24.68 dBm |
|
(Max) |
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IEEE 802.11 n : 24.11 dBm |
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FCC Notice (For transmitter module contained in this product)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
••Reorient or relocate the receiving antenna.
••Increase the separation between the equipment and the receiver.
••Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
••Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1)This device may not cause harmful interference and
2)This device must accept any interference received, including interference that may cause undesired operation of the device.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.
Industry Canada Statement (For transmitter module contained in this product)
This device complies with Industry Canada’s applicable licence-exempt RSSs. Operation is subject to the following two conditions:
1)This device may not cause interference; and
2)This device must accept any interference, including interference that may cause undesired operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.
NOTE
••THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
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SMART FUNCTIONS 21 |
|
Smart Diagnosis™ Function |
NOTE |
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Should you experience any problems with the |
••Smart Diagnosis™ cannot be activated unless |
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the appliance can be turned on using the Power |
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appliance, it has the capability of transmitting data |
button. If the appliance cannot be turned on, |
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via your telephone to the LG Customer Information |
troubleshooting must be done without using Smart |
||
Center. NFC or Wi-Fi equipped models can also |
Diagnosis™. |
||
transmit data to a smartphone using the LG |
••For best results, do not move the phone while the |
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SmartThinQ application. |
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tones are being transmitted. |
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••If the call center agent is not able to get an accurate |
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recording of the data, you may be asked to try |
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again. |
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••The Smart Diagnosis™ function depends on the |
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local call quality. |
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••Bad call quality may result in poor data transmission |
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from your phone to the call center, which could |
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cause Smart Diagnosis™ to malfunction. |
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Smart Diagnosis™ through the Customer Information Center
••For appliances with the 
or 
logo
This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.
1Call the LG Electronics Customer Information Center at:
(LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623
2When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons.
3Press and hold Temp. for three seconds.
4Keep the phone in place until the tone transmission has finished.
••For best results, do not move the phone while the tones are being transmitted.
••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
5Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.
LG SmartThinQ Smart Diagnosis™
••For appliances with the 
or 
logo
Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.
Follow the instructions in the LG SmartThinQ application to perform a Smart Diagnosis using your smartphone.
NOTE
••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™.
ENGLISH
22 MAINTENANCE
MAINTENANCE
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read this entire owner's manual, including the Important Safety Instructions, before operating this washer.
••Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
••Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration or damage to the machine, or may cause a fire.
••Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.
Regular Cleaning
Care After Wash
After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture.
••Leave the door open to dry the drum interior.
••Wipe the body of the washer with a dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washer can extend its life.
Door:
Wash with a damp cloth on the outside and inside and then dry with a soft cloth.
Exterior:
••Immediately wipe off any spills.
••Wipe with a damp cloth.
••Do not touch the surface or the display with sharp objects.
Care and Cleaning of the Interior
••Use a towel or soft cloth to wipe around the washer door opening and door glass.
••Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.
••Run the Tub Clean cycle once a month, or more often if needed, to remove detergent buildup and other residue.
Cleaning the Drum
Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor. Run the cycle more often under heavy use conditions or if odor is already present.
1Remove any clothing from the drum.
2Add cleaning agents.
Cleaner |
Instructions |
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Drum cleaner |
Add to main detergent |
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compartment of detergent |
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Lime scale remover |
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dispenser |
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Liquid chlorine |
Add to bleach compartment of |
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bleach |
detergent dispenser |
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Pull out liquid detergent |
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Powdered cleaner |
cup before adding to main |
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detergent compartment |
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Cleaning tablets |
Place directly into washer drum |
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••For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.
••Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered detergent may remain in the drum after cleaning.
3Close the door and press the Power button to turn the washer on.
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MAINTENANCE 23 |
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Turn the cycle selector to select the Tub Clean |
Removing Mineral Buildup |
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In areas with hard water, mineral scale can form on |
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cycle. |
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internal components of the washer. Periodically clean |
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5 |
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the mineral buildup on the internal components to |
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Press the Start/Pause button to begin the cycle. |
extend the lifespan of the washer. Use of a water |
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Selecting any other cycle after Tub Clean has |
softener is recommended in areas with hard water. |
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been selected will cause the Tub Clean cycle to |
••Use a descaler, such as Washer Magic®, to remove |
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be cancelled. |
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visible mineral buildup on the washer drum. |
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6 |
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After descaling, always run the Tub Clean cycle |
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After the cycle ends, open the door and allow the |
before washing clothing. |
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drum interior to dry completely. |
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••Mineral scale and other spots may be removed from |
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the stainless steel drum using a soft cloth soaked in |
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NOTE |
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stainless steel cleaner. |
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••Do not use steel wool or abrasive cleaners. |
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••Never load laundry while using Tub Clean. The |
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laundry may be damaged or contaminated with |
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cleaning products. Make sure to run the Tub Clean |
NOTE |
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cycle only when the drum is empty. |
••If you use a descaler or tub cleaner during the Tub |
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••Leave the door open after finishing the laundry, to |
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Clean cycle, use the Rinse+Spin cycle to rinse the |
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keep the drum clean. |
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washer drum before running your next wash cycle. |
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••Tub Clean should be repeated monthly. |
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••If mildew or musty smell already exists, run Tub |
Cleaning the Detergent Dispenser Drawer |
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Clean once a week for three consecutive weeks. |
Leaving detergent in the detergent dispenser drawer |
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Automatic Alert for Tub Clean |
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for an extended period of time or using the washing |
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machine for a long period of time may cause the |
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When the power is on and the |
message blinks |
build-up of scales in the detergent dispenser drawer. |
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on the display, it means the washer drum needs |
Pull out and clean the detergent dispenser drawer |
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cleaning. Use the Tub Clean cycle to clean the |
once a week. |
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washer drum. The frequency of the automatic alert's |
1 |
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appearance depends on how often the washer is |
Slide the detergent dispenser drawer out as far as |
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used, however the message will generally appear |
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it will go. |
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every one to two months. |
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2 |
Press down hard on the disengage button and |
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pull out the detergent dispenser drawer. |
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Remove the inserts from the drawer. |
4 |
Clean the inserts with warm water. |
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••Use a soft cloth or brush to remove any residue. |
••Use water only when cleaning the drawer and inserts.
ENGLISH
24 MAINTENANCE
5Wipe off any moisture with a dry towel or cloth after cleaning.
6Replace the detergent dispenser drawer.
WARNING
••Do not spray water inside the cabinet. Doing so may cause fire or electric shock.
Cleaning the Door Seal
Clean the door seal once a month to prevent build-up of dirt.
1Wear rubber gloves and protective goggles.
2Dilute 3/4 cup (177 ml) of liquid chlorine bleach in 1 gallon (3.8 L) of water.
3Wipe around the door seal.
Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.
4Wipe dry.
After cleaning, wipe up any moisture with a dry towel or cloth.
5Leave the door open to allow the door seal to dry completely.
CAUTION
••Cleaning the door seal with undiluted bleach may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.
Cleaning the Water Inlet Filters
If the washer does not fill properly, an error message will show on the display. The inlet valve filter screens could be plugged by hard water scale, sediment in the water supply, or other debris.
CAUTION
••The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply.
Operating the washer with these filters removed could cause a valve to stick open resulting in flooding and/or property damage
••If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup.
1Turn off both water faucets completely.
2Unscrew the hot and cold water hoses from the back of the washer.
3Carefullyvalves. remove the filters from the water
4Remove foreign objects and soak the filters in white vinegar or a lime scale remover.
If using a lime scale remover, follow the manufacturer’s instructions. Be careful not to damage the filters while cleaning them.
5Rinse filters thoroughly and press them back into place.
6Flush then reattach the water hoses.
Before reattaching the hoses, flush the hoses and water lines by running several gallons of water into a bucket or drain, preferably with the faucets wide open for maximum flow.
NOTE
••An 
message may blink on the display when the water pressure is weak or an inlet filter is clogged with dirt. Clean the inlet filter.
MAINTENANCE 25
Cleaning the Drain Pump Filter
The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.
WARNING
••Opening the drain filter will result in water overflowing if there is water in the washer drum.
Use a bucket if the drum is not completely drained before you open the drain filter.
••Using the washer without the drain filter or with an incorrectly assembled drain filter may cause leaks or malfunctioning of the washer.
1Turn off the machine and unplug it.
2Open the drain pump filter cover.
6Recap the plug onto the drain hose and attach the drain hose.
7Insert the drain pump filter.
8Close the drain pump filter cover.
NOTE
••An 
message blinks on the display when the drain pump filter is clogged with dirt. Clean the drain pump filter.
ENGLISH
3
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5
Drain any remaining water.
Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.
Remove the pump filter.
Twist the pump filter counterclockwise to remove.
Clean the pump filter and opening.
26 MAINTENANCE
Care in Cold Climates
Storing the Washer
If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.
1Turn off the water supply.
2Disconnect the hoses from the water supply and drain any water from the hoses.
3Plug the power cord into a properly grounded electrical outlet.
4Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. Never use automotive antifreeze.
5Press the Power button, then select Spin.
6Presspump.the Start/Pause button to start the drain
When the Water Line is Frozen
1Turn off the faucets connected to the water lines.
2Pour hot water on the frozen faucets to thaw the water lines and remove them.
3Immersethem. the water lines in hot water to thaw
4Connect the water lines with the water inlets of the washer and with the faucets.
See Connecting the Water Lines for details.
5Turn on the faucets.
6Press the Power button.
7Press the Spin button.
8Press the Start/Pause button. Verify the water fills properly.
When the Drain Line is Frozen
1Pour hot water in the washer drum and close the lid. Wait for 1-2 hours.
2Press the Power button after thawing.
3Press the Spin button to select draining and spinning.
4Press the Start/Pause button. Check to make sure the water drains.
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TROUBLESHOOTING 27 |
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TROUBLESHOOTING |
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FAQs: Frequently Asked Questions |
ENGLISH |
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Q: |
Why does my washer make loud banging noises while it is filling with water? |
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A: |
This is actually a problem with the plumbing in your home. When the water valve in the washer shuts |
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off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called |
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water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors |
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can be purchased through your local hardware or home improvement store. |
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Q:Why is there so little water in my washer? How can it clean the clothes?
A:HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.
Q:When I press a button, why does my washer beep and then nothing happens?
A: ••The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then press and hold the button that has "*Control Lock" on or under it for three seconds.
••Power or Signal is off.
Q:Where should I pour my OxiClean™ or other powdered laundry products when doing my laundry?
A:If you are using powdered laundry detergent, load it in the main detergent dispenser after removing the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe bleach should be put directly into the tub. These products can be put in the empty tub before loading or on top of the laundry after loading the machine.
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