Intel 7260NG User Manual

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User Guide
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© Copyright 2013 Hewlett-Packard Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Windows is a U.S. registered trademark of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2013
Document Part Number: 736656-xx1
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality.
http://www.microsoft.com for details.
See
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Starting right ................................................................................................................................................... 1
Visit the HP Apps Store ........................................................................................................................ 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 2
More HP resources .............................................................................................................................. 3
2 Getting to know your computer ..................................................................................................................... 5
Finding your hardware and software information ................................................................................. 5
Locating hardware ............................................................................................................... 5
Locating software ................................................................................................................. 5
Right side ............................................................................................................................................. 6
Left side ................................................................................................................................................ 7
Display .................................................................................................................................................. 8
Top ....................................................................................................................................................... 9
TouchPad ............................................................................................................................ 9
Lights ................................................................................................................................. 10
Buttons ............................................................................................................................... 11
Keys ................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
Labels ................................................................................................................................................. 14
3 Connecting to a network .............................................................................................................................. 16
Connecting to a wireless network ....................................................................................................... 16
Using the wireless controls ................................................................................................ 16
Using the wireless button .................................................................................. 16
Using operating system controls ....................................................................... 17
Sharing data and drives and accessing software .............................................................. 17
Using a WLAN ................................................................................................................... 18
Using an Internet service provider .................................................................... 18
Setting up a WLAN ............................................................................................ 18
Configuring a wireless router ............................................................................ 19
Protecting your WLAN ....................................................................................... 19
Connecting to a WLAN ...................................................................................... 19
Using Bluetooth wireless devices (select models only) ..................................................... 20
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4 Enjoying entertainment features ................................................................................................................. 21
Multimedia features ............................................................................................................................ 21
Using the webcam .............................................................................................................................. 22
Photography software ........................................................................................................................ 22
Using LightRoom ............................................................................................................... 22
New features ...................................................................................................................... 23
Using audio ........................................................................................................................................ 23
Connecting speakers ......................................................................................................... 23
Connecting headphones and microphones ....................................................................... 23
Using Beats Audio ............................................................................................................. 24
Accessing Beats Audio Control Panel ............................................................... 24
Enabling and disabling Beats Audio .................................................................. 24
Testing your audio features ............................................................................................... 24
Using video ......................................................................................................................................... 25
Connecting video devices using an HDMI cable ............................................................... 25
Setting up HDMI audio ...................................................................................... 26
Connecting a digital display device .................................................................................... 26
High-resolution display (select models only) ...................................................................................... 27
5 Navigating the screen ................................................................................................................................... 28
Using the TouchPad ........................................................................................................................... 28
Using TouchPad gestures .................................................................................................................. 28
Selecting ............................................................................................................................ 29
Scrolling ............................................................................................................................. 30
Pinching/zooming .............................................................................................................. 31
Rotating (select models only) ............................................................................................ 32
Right-click (select models only) ......................................................................................... 33
Flicking (select models only) .............................................................................................. 34
Edge swipes ...................................................................................................................... 35
Display the charms bar and select a charm ...................................................... 35
Display the apps menu ...................................................................................... 36
Open an app ..................................................................................................... 36
Switch between open apps ............................................................................... 37
Close an app ..................................................................................................... 37
Using touch screen gestures .............................................................................................................. 38
Scrolling and moving objects ............................................................................................. 38
Selecting ............................................................................................................................ 39
Pinching/zooming .............................................................................................................. 40
Rotating (select models only) ............................................................................................ 40
Edge swipes ...................................................................................................................... 41
Display the charms ............................................................................................ 41
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Access open apps ............................................................................................. 41
Display the apps menu ...................................................................................... 42
Using the keyboard and mouse .......................................................................................................... 42
Using the keys ................................................................................................................... 42
Using the action keys ........................................................................................ 42
Using Windows shortcut keys ........................................................................... 44
Using the hot keys ............................................................................................. 45
Using voice navigation ....................................................................................................................... 46
6 Managing power ............................................................................................................................................ 47
Initiating Sleep and Hibernation ......................................................................................................... 47
Intel Rapid Start Technology (select models only) ............................................................ 47
Manually initiating and exiting Sleep .................................................................................. 48
Manually initiating and exiting Hibernation (select models only) ....................................... 48
Setting password protection on wakeup ............................................................................ 48
Using the power meter and power settings ........................................................................................ 49
Running on battery power .................................................................................................................. 49
Factory-sealed battery ....................................................................................................... 49
Finding battery information ................................................................................................ 49
Conserving battery power .................................................................................................. 50
Identifying low battery levels .............................................................................................. 50
Resolving a low battery level ............................................................................................. 50
Resolving a low battery level when external power is available ........................ 50
Resolving a low battery level when no power source is available ..................... 50
Resolving a low battery level when the computer cannot exit Hibernation ....... 50
Running on external AC power .......................................................................................................... 51
Troubleshooting power problems ...................................................................................... 51
HP CoolSense (select models only) ................................................................................................... 52
Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 52
Shutting down (turning off) the computer ........................................................................................... 53
7 Maintaining your computer .......................................................................................................................... 54
Improving performance ...................................................................................................................... 54
Handling drives .................................................................................................................. 54
Using Disk Defragmenter ................................................................................................... 54
Using Disk Cleanup ........................................................................................................... 55
Updating programs and drivers .......................................................................................................... 55
Cleaning your computer ..................................................................................................................... 55
Cleaning procedures .......................................................................................................... 56
Cleaning the display (All-in-Ones or Notebooks) .............................................. 56
Cleaning the sides or cover ............................................................................... 56
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Cleaning the TouchPad, keyboard, or mouse ................................................... 56
Traveling with or shipping your computer ........................................................................................... 57
8 Securing your computer and information .................................................................................................. 58
Using passwords ................................................................................................................................ 58
Setting Windows passwords .............................................................................................. 59
Setting Setup Utility (BIOS) passwords ............................................................................. 59
TPM Embedded Security device (select models only) ....................................................................... 60
Using Internet security software ......................................................................................................... 60
Using antivirus software ..................................................................................................... 60
Using firewall software ....................................................................................................... 61
Installing software updates ................................................................................................................. 61
Installing critical security updates ...................................................................................... 61
Installing HP and third-party software updates .................................................................. 61
Securing your wireless network .......................................................................................................... 61
Backing up your software applications and information ..................................................................... 62
Using an optional security cable lock ................................................................................................. 62
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 63
Starting Setup Utility (BIOS) ............................................................................................................... 63
Updating the BIOS ............................................................................................................................. 63
Determining the BIOS version ........................................................................................... 63
Downloading a BIOS update ............................................................................................. 64
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 64
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 65
10 Backing up, restoring, and recovering ..................................................................................................... 66
Creating recovery media and backups ............................................................................................... 66
Creating HP Recovery media ............................................................................................ 67
Restore and recovery ......................................................................................................................... 68
Using Windows Refresh for quick and easy recovery ....................................................... 69
Remove everything and reinstall Windows ........................................................................ 69
Recovering using HP Recovery Manager .......................................................................... 70
What you need to know ..................................................................................... 70
Using the HP Recovery partition (select models only) ...................................... 71
Using HP Recovery media to recover ............................................................... 71
Changing the computer boot order ................................................................... 71
Removing the HP Recovery partition ................................................................................. 72
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11 Specifications .............................................................................................................................................. 73
Input power ......................................................................................................................................... 73
Operating environment ....................................................................................................................... 73
12 Electrostatic Discharge .............................................................................................................................. 74
Index ................................................................................................................................................................... 75
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1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources.

Visit the HP Apps Store

To download apps to the Start screen, visit the HP Apps Store. The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
To view and download an app:
1. From the Start screen, select the Store app.
2. Select HP Picks to view all the available apps.
3. Select the app you want to download, and then follow the on-screen instructions. When the
download is complete, the app appears on the Start screen.

Best practices

To get the most out of your smart investment, after you set up and register the computer, we recommend the following steps:
If you haven’t already done so, connect to a wired or wireless network. See details in
to a network.
Take a minute to browse the printed Windows Basics guide to explore the new Windows®
features.
Become familiar with the computer hardware and software. For more information, see
know your computer and Enjoying entertainment features for information.
Update or purchase antivirus software. Learn more at
Back up your hard drive by creating recovery discs or a recovery flash drive. See
restoring, and recovering.
Connecting
Getting to
Using antivirus software.
Backing up,
Visit the HP Apps Store 1
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Fun things to do

You know that you can watch a YouTube video on the computer. But did you know that you can
also connect your computer to a TV or gaming console? For more information, see
video devices using an HDMI cable.
You know that you can listen to music on the computer. But did you know that you can also
stream live radio to the computer and listen to music or talk radio from all over the world? See
Using audio.
Experience music the way the artist intended, with deep controlled bass and clear, pure sound.
Using Beats Audio.
See
Whether you are an amateur or professional photographer or somewhere in between, Adobe
Photoshop Lightroom 5 is an intuitive, all-in-one solution for bringing out the best in your photographs. It includes powerful yet simple automatic adjustments and features as well as state-of-the-art advanced tools, allowing you to achieve amazing image quality. See Photoshop software.
Use the TouchPad and the new Windows touch gestures for smooth control of images and
pages of text. See
Connecting
Using the TouchPad and Using TouchPad gestures.
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More HP resources

You have already used Setup poster to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup poster
Help and Support
To access Help and Support, from the Start screen, type help, and then from the Search window, select Help and Support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
wwcontact_us.html.
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/ wwcontact_us.html.
Safety & Comfort Guide
To access this guide:
1. From the Start screen, type This PC, select it,
and then select User Guides.
– or –
Go to
Regulatory, Safety and Environmental Notices
To access this guide:
http://welcome.hp.com/country/us/en/
http://www.hp.com/ergo.
Overview of computer setup, features, and using Windows®.
A broad range of how-to information and troubleshooting tips
Online chat with an HP technician
Email support
Support telephone numbers
HP service center locations
Proper workstation setup
Guidelines for posture and work habits that increase your
comfort and decrease your risk of injury
Electrical and mechanical safety information
Important regulatory notices, including proper battery disposal
information
1. From the Start screen, type This PC, select it,
and then select User Guides.
More HP resources 3
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Resource Contents
Limited Warranty*
To access this warranty:
1. From the Start screen, type hp support
assistant, and then select the HP Support
Assistant app.
2. Select My computer, and then select Warranty
and services.
– or –
http://www.hp.com/go/orderdocuments.
Go to
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed HP Limited Warranty in the box. For some countries or regions where the warranty is not provided in printed format, you may request a printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Specific warranty information about this computer
http://www.hp.com/go/
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2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
To find information about system hardware components and the system BIOS version number, press
fn+esc.

Locating software

To find out what software is installed on your computer:
From the Start screen, move the curser until the arrow appears in the lower-left corner, and then
select the arrow.
Finding your hardware and software information 5
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Right side

Component Description
(1)
(2)
(3)
(4) AC adapter light On: The AC adapter is connected and the battery is
(5)
USB 3.0 port Connects optional USB devices, such as a keyboard,
mini DisplyPort Connects an optional digital display device, such as a high-
HDMI port Connects an optional video or audio device, such as a high-
Power connector Connects an AC adapter.
mouse, external drive, printer, scanner or USB hub.
performance monitor or projector.
definition television, any compatible digital or audio component, or a high-speed HDMI device.
charged.
Off: The computer is using battery power.
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Left side

Component Description
(1)
(2)
(3)
(4)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being mishandled or stolen.
USB 3.0 port Connects optional USB devices, such as a keyboard,
Audio-out (headphone)/Audio-in (microphone) combo jack
Memory card reader Connects optional memory cards that store, manage,
mouse, external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type This PC, select it and then select User Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in (microphone).
share, or access information.
To insert:
(5)
Hard drive light
Hold the card label side up with connectors facing the slot, and press in on the card until it is firmly seated.
To remove:
Press in on the card and quickly release it. The card pops out.
Blinking white: The hard drive is being accessed.
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Display

Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models may
(5) Internal display switch Turns off the display and initiates Sleep if the display is closed
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type This PC, select it, and then select User Guides.
local area networks (WLANs).
allow you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type cyberlink, and then select CyberLink YouCam from the list of applications.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
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Top

TouchPad

Component Description
(1) Left TouchPad wing Textured area that allows you to perform additional
gestures.
(2) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures. For more information, see
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
(5) Right TouchPad wing Textured area that allows you to perform additional
gestures.
Edge swipes.
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Lights

Component Description
(1)
(2) Caps lock light On: Caps lock is on, switching the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light On: An integrated wireless device, such as a wireless local
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see
Initiating Sleep and Hibernation.
Amber: Computer sound is off.
Off: Computer sound is on.
area network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
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Buttons

Component Description
Power button
When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to initiate
Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see
To learn more about your power settings, from the Start screen, type power options, select Settings, and then select Power Options from the list of applications.
Initiating Sleep and Hibernation.
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Keys

Component Description
(1) esc key Reveals system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3)
(4) Action keys Execute frequently used system functions.
(5)
Windows key Returns you to the Start screen from anu app or window.
Windows applications key Reveals options for a selected object.
with the fn key.
in combination with the b key or the esc key.
NOTE: Pressing the Windows key again will return you to
the most recent app you had open.
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Bottom

Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(2) Speakers (2) Produce sound.
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Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
For help finding these locations, refer to Getting to know your computer.
Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
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Component
(4) Model number (select models only)
(5) Revision number
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.
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3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to
other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type help, and then select Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button) (select models only)
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off all the wireless devices simultaneously.
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Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, from the Start screen, type help, and then select Help and Support.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other.
NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.
To share folders or libraries on the same network:
1. From the Windows desktop, open File Explorer.
2. In the Libraries window, click Share, and then click Specific people.
3. Type a name in the File Sharing box, and then click Add.
4. Click Share and then follow the on-screen instructions.
To share information from your computer's hard drive:
1. From the Windows desktop, open File Explorer.
2. In the Libraries window, Click Local Disk (C:).
3. Click the Share tab, and then click Advanced sharing.
4. In the Local Disk (C:) Properties window, select Advanced Sharing.
5. Check Share this folder.
To share drives on the same network:
1. From the Windows desktop, right-click the network status icon in the notification area, at the far
right of the taskbar.
2. Select Open Network and Sharing Center.
3. Under View your active networks, select an active network.
4. Select Change advanced sharing settings to set sharing options for privacy, network
discovery, file and printer sharing or other network options.
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Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical network functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
A wireless router (2) (purchased separately)
A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
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Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer when connected to a hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:
Use a firewall.
A firewall checks information and requests that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type help, and then select Help and
Support.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless
light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Start screen, point to the far-right upper or lower corner to display the charms.
3. Select Settings, and then click the network status icon.
4. Select your WLAN from the list.
5. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Sign in to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is revealed, allowing you to manually search for
and connect to a network or to create a new network connection.
6. Follow the on-screen instructions to complete the connection.
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After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Computers (desktop, notebook, PDA)
Phones (cellular, cordless, smart phone)
Imaging devices (printer, camera)
Audio devices (headset, speakers)
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.
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4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

Multimedia features

Here are some of the entertainment features on your computer.
Component Description
(1) Internal microphones (2) Records sound.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models
(4)
HDMI port Connects an optional video or audio device, such as a
may allow you to video conference and chat online using streaming video.
From the Start screen, type cyberlink, and then select CyberLink YouCam from the list of applications.
high-definition television, any compatible digital or audio component, or a high-speed HDMI device.
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Component Description
(5)
(6)
(7) Speakers (2) Produce sound.
(8)
(9)
mini DisplayPort Connects an optional digital display device, such as a
USB 3.0 ports (2) Connect optional USB devices, such as a keyboard,
USB 3.0 ports (2) Connect optional USB devices, such as a keyboard,
Audio-out (headphone)/Audio-in (microphone) combo jack
high-performance monitor or projector.
mouse, external drive, printer, scanner or USB hub.
NOTE: The speakers are located on the bottom of the
computer.
mouse, external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in (microphone).

Using the webcam

The computer has an integrated webcam that records video and captures photographs. Some models may allow you to video conference and chat online using streaming video.
To start the webcam, from the Start screen, type cyberlink, and then select CyberLink
YouCam from the list of applications.
For details about using the webcam, go to Help and Support. From the Start screen, type help, and then select Help and Support.

Photography software

Whether you are an amateur or professional photographer or somewhere in between, Adobe Photoshop Lightroom 5 is an intuitive, all-in-one solution for bringing out the best in your photographs. It includes powerful yet simple automatic adjustments and features as well as state-of-the-art advanced tools, allowing you to achieve amazing image quality.

Using LightRoom

Get all your digital photography essentials in one fast, efficient application. Lightroom includes a range of new features to create even better images, work more efficiently and share your photos
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almost anywhere. New tools allow you to easily remove defects and unwanted objects from your images and automatically straighten tilted shots.
From the Start screen, select the Adobe Photoshop Lightroom 5 app, and then follow the on-
screen instructions.
View and organize, perfect and process, print and share. Lightroom includes everything you
need.
Get the best from every pixel in your photos, whether you shot them with a professional camera
or a camera phone. Lightroom includes a comprehensive set of advances tools for tone, contrast, color, noise reduction and more.
Easily share whenever and however you want to show your images. Lightroom makes it easy
with timesaving tools for sharing your work with friends, family, and clients.

New features

Create even better images with new features like the Advanced Healing Brush for removing image defects and Upright for straightening photos. Share your favorites with new video slide show that blend still shots, videos and music.
Advanced Healing Brush: Don’t let dust spots, splotches or other distractions and flaws get in
the way of a great shot. With the Advanced Healing Brush, you cannot only change the brush size, but move it in precise paths. Unwanted scene elements just disappear.
Video slide shows: Easily share your work in elegant video slide shows, combine still images,
video clips, and music in creative HD videos that can be viewed on almost any computer or device.

Using audio

On your computer, you can play music CDs, download and listen to music, stream audio content from the Web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio­out (headphone) jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see speakers, lower the volume setting.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type This PC, select it, and then
select User Guides.
Setting up HDMI audio. Before connecting
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Using Beats Audio

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack.
Accessing Beats Audio Control Panel
Use Beats Audio Control Panel to view and manually control audio and bass settings.
From the Start screen, type control panel, select Control Panel, select Hardware and
Sound, and then select Beats Audio Control Panel.
Enabling and disabling Beats Audio
To enable or disable Beats Audio, press the fn key in combination with the b key.

Testing your audio features

To check the audio functions on your computer, follow these steps:
1. From the Start screen, type control panel, and then select Control Panel from the list of
applications.
2. Select Hardware and Sound, and then select Sound.
3. When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm, and then click Test.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type sound, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone.
3. Save the file to your desktop.
4. Open a multimedia program and play the recording.
To confirm or change the audio settings on your computer, follow these steps:
1. From the Start screen, type control panel, and then select Control Panel from the list of
applications.
2. Select Hardware and Sound, and then select Sound.
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Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Most computers have a video graphics array (VGA) port, which connects analog video devices. Some computers also have a high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions.

Connecting video devices using an HDMI cable

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions.
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and the external
device.
Extend: View the screen image extended across both the computer and the external
device.
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
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NOTE: For best results, especially if you choose the “Extend” option, adjust the screen
resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel from the list of applications. Select Appearance and
Personalization. Under Display, select Adjust screen resolution.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then select Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Click Set Default, and then click OK.
To return the audio stream to the computer speakers:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then click Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.

Connecting a digital display device

The mini DisplayPort connects a digital display device such as a high-performance monitor or projector (cable purchased separately). The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.
1. Connect the mini DisplayPort connector on the cable to the matching port on your computer.
2. Connect the other end of the cable to the digital display device.
3. Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and external
device.
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Extend: View the screen image extended across both the computer and external device.
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: Adjust the screen resolution of the external device, especially if you choose the
“Extend” option. From the Start screen, type control panel, and then select Control Panel from the list of applications. Select Appearance and Personalization. Under Display, select
Adjust screen resolution.

High-resolution display (select models only)

If your computer has a high-resolution display, you may want to adjust the display settings when working in older software programs that are not compatible with high resolution.
If the text in apps is too small, try zooming in.
For Web pages, press ctrl + / - to zoom in and out.
If these steps do not work, go to the control panel display settings and change to a lower resolution when working in older software, or right-click on the desktop and select Screen resolution.
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5 Navigating the screen

You can navigate the computer screen in several ways:
Touch gestures, using the TouchPad or the touch screen
Keyboard and mouse
Voice navigation
NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports
on the computer.
Your computer has special action keys and hot key functions on the keyboard to perform routine tasks.

Using the TouchPad

The large TouchPad allows you to navigate the computer screen by using simple finger movements.
You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type control panel, select Control Panel, and then select
Hardware and Sound. Under Devices and Printers, select Mouse.

Using TouchPad gestures

A TouchPad allows you to control the pointer on the screen using your fingers.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on
an external mouse.
NOTE: TouchPad gestures are not supported in all apps.
To view a demonstration of each gesture:
1. From the Start screen, type control panel, select Control Panel, and then select Hardware
and Sound.
2. Select Synaptics TouchPad.
3. Click a gesture to activate the demonstration.
To turn a gesture off or on:
1. From the Synaptics TouchPad screen, select or clear the check box next to the gesture that
you want to turn on or off.
2. Click Apply, and then click OK.
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Selecting

To make an on-screen selection, point to an item on the screen, and then tap one finger on the
TouchPad zone. Double-tap an item to open it.
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Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
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Pinching/zooming

Pinching and zooming allow you to zoom in or out on images or text.
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
apart.
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
together.
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Rotating (select models only)

Rotating allows you to turn items such as photos.
Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using
your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate
may not be functional for all apps.
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Right-click (select models only)

2-finger click allows you to make menu selections for an object on the screen.
Place two fingers on the TouchPad zone and press down to open the options menu for the
selected object.
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Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.
Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,
down, left or right.
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Edge swipes

Edge swipes allow you to perform tasks such as changing settings and finding or using apps.
Display the charms bar and select a charm
With the charms, you can search, share, start apps, access devices, or change settings.
1. With your finger, click in the right TouchPad wing to display the charms bar.
2. Swipe down to scroll between the charms, and then select the charm you want to open.
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Display the apps menu
The top-edge swipe allows you to display the apps menu on the Start screen.
IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.
Swipe your finger gently from the top edge of the TouchPad zone to reveal the apps menu.
Open an app
1. With your finger, click in the left TouchPad wing to open the app bar.
2. Swipe down to scroll between the open apps, and then select the app you want to open.
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Switch between open apps
Press your finger in the left TouchPad wing, and then swipe to the right to switch between open
apps.
Close an app
Gently press 3 fingers on the top of the TouchPad zone and swipe your fingers down until app is
closed.
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Using touch screen gestures

A touch screen computer allows you to control items on the screen directly with your fingers.
TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad.
You can also perform on-screen actions with the keyboard and mouse.

Scrolling and moving objects

The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.
To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.
NOTE: When many apps are revealed on the Start screen, you can slide your finger to move
the screen left or right.
To drag, press and hold an object, and then drag the object to move it.
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Selecting

To make an on-screen selection, use one finger to tap an object on the screen. Double-tap an
item to open it.
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Pinching/zooming

Pinching and zooming allows you to zoom out or in on images or text.
Zoom in by placing two fingers together on the display and then move your fingers apart.
Zoom out by placing two fingers apart on the display and then move your fingers together.

Rotating (select models only)

Rotating allows you to turn items such as photos.
Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand,
slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate
may not be functional for all apps.
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Edge swipes

With edge swipes you can perform tasks such as changing settings and finding or using apps.
Display the charms
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings.
Gently swipe your finger inward from the right edge of the display onto the screen to reveal the
charms.
Access open apps
The left-edge swipe reveals your open apps so that you can switch between them quickly.
Gently swipe your finger inward from the left edge of the display to switch between apps.
Without lifting your finger, swipe back toward the left edge to reveal all open apps.
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Display the apps menu
The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer.
From the Windows Start screen, gently swipe your finger from the top edge or bottom edge of
the display onto the screen.

Using the keyboard and mouse

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from
any window or app. Pressing the Windows key again will return you to the most recent app you had open.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.

Using the keys

Your computer has different ways to quickly access information or perform functions when you use certain keys and key combinations.
Using the action keys
An action key performs an assigned function. The icon on each of the f1 through f12 keys illustrates the assigned function for that key.
To perform an action key function, press and hold the key.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) for instructions on opening
See Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.
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To perform an assigned function after you have disabled the action key feature, you must press the fn key in combination with the appropriate action key.
CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the
computer from operating properly.
Icon Key Description
f1 Opens Help and Support, which provides tutorials, information about the Windows
f2 Decreases the screen brightness incrementally as long as you hold down the key.
f3 Increases the screen brightness incrementally as long as you hold down the key.
f4 Switches the screen image between display devices connected to the system. For
f5 Turns the keyboard backlight feature off or on.
f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD.
f7 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
f8 Plays the next track of an audio CD or the next section of a DVD or a BD.
operating system and your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
example, if a monitor is connected to the computer, pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
NOTE: To conserve battery power, turn off this feature.
f9 Decreases speaker volume incrementally as long as you hold down the key.
f10 Increases speaker volume incrementally as long as you hold down the key.
f11 Mutes or restores speaker sound.
f12 Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
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Using Windows shortcut keys
Windows provides shortcuts to perform actions quickly. Press the Windows key in combination
with a designated key in the table to perform the action.
Shortcut key
Key Description
Returns you to the Start screen from any app or window.
NOTE: Pressing the key again returns you to the most recent app
you had open.
+ f1 Opens online Help.
+ c Displays the charms.
+ d Opens the Windows desktop.
+ f Search for files.
+ I Open PC Settings.
+ k Open Devices.
+ l Lock the computer.
+ m Minimize all open windows (on the Windows desktop).
+ o Turns Autorotate on or off.
+ p Transfer the screen image to a connected projector.
+ q Search for apps.
+ r Open an app or file.
+ w Search Settings.
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Shortcut key
Key Description
+ x Display the Start menu.
+ z Opens All Apps.
+ plus sign (+) Zoom in.
+ minus sign (-) Zoom out.
+ tab Switches between open apps.
NOTE: Continue to press this key combination until the app you
want is revealed.
+ ctrl + tab Display recent apps.
+ period (.) Snap an app.
+ prt sc Copy the active app screen or document.
alt + f4 Close an active app.
For additional information on Windows shortcut keys, go to Help and Support. From the Start screen, type help, and then select Help and Support.
Using the hot keys
A hot key is a combination of the fn key and the esc key or the b key.
To use a hot key:
Briefly press the fn key, and then briefly press the second key of the combination.
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Using voice navigation

Use your voice to create and edit documents and or emails, launch apps, open files, search the Internet, and post to social networking sites. Using Dragon voice recognition software and the integrated microphone on your computer, you can quickly and easily capture your thoughts and ideas.
Your computer is equipped with either Dragon Notes or Dragon Assistant. To see what version is installed on your computer, see
To launch voice navigation software:
1.
From the Start screen, click either the Dragon Notes or Dragon Assistant icon
2. Follow the on-screen instructions to set up and begin using voice navigation.
Locating software.
.
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6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

Initiating Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.
Sleep—The Sleep state is automatically initiated after a period of inactivity when the computer is
running on battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly.
Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level.
In the Hibernation state, your work is saved to a hibernation file and the computer turns off.
NOTE: You can also manually initiate Hibernation and Sleep. See Manually initiating and
exiting Sleep and Manually initiating and exiting Hibernation (select models only).
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state or in Hibernation.

Intel Rapid Start Technology (select models only)

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press
any key, activate the TouchPad, or briefly press the power button.
Hibernation—Rapid Start Technology initiates Hibernation after a period of computer inactivity
while the computer is in the Sleep state or when the battery reaches a critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to
initiate Hibernation yourself, you must enable user-initiated Hibernation using Power Options. See
Manually initiating and exiting Hibernation (select models only).
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Manually initiating and exiting Sleep

You can initiate Sleep in any of the following ways:
Close the display.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms. Select Settings, select the Power icon, and then select Sleep.
To exit Sleep:
Briefly press the power button.
If the display is closed, open the display.
Press a key on the keyboard.
Tap or swipe the TouchPad.
When the computer exits Sleep, the power lights turn on and your work returns to the screen.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.

Manually initiating and exiting Hibernation (select models only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options.
1. From the Start screen, type power options, select Settings, and then select Power Options
from the list of applications.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
When the computer exits Hibernation, the power lights turn on and your work returns to the screen.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1. From the Start screen, type power options, select Settings, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on- screen instructions. If you do not need to create or change a user account password, go to step
5.
5. Click Save changes.
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Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.
To reveal the percentage of remaining battery charge and the current power plan, point to the
power meter icon.
To use Power Options, select the power meter icon and select an item from the list. From the
Start screen, you can also type power options, select Settings, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power.
Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

Factory-sealed battery

IMPORTANT: Do not attempt to remove or replace the factory-sealed battery. Removing or
replacing the battery could affect your warranty coverage. If the battery is no longer holding a charge, contact support.
Your computer has an internal, rechargeable battery that can be replaced only by an authorized service provider. For information about keeping your battery in good condition, see
battery power. To monitor the status of your battery, or if the battery is no longer holding a charge,
run Battery Check in Help and Support. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support.
The battery in this product cannot be easily replaced by users themselves. HP recommends that you contact support to have the battery replaced.

Finding battery information

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
HP Support Assistant provides the following tools and information about the battery:
Battery test
Information on battery types, specifications, life cycles, and capacity
Conserving
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Conserving battery power

Tips for conserving battery power and maximizing battery life:
Lower the brightness on the display.
Select the Power saver setting in Power Options.
Turn off wireless devices when you are not using them.
Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.
Stop, disable, or remove any external media cards that you are not using.
Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
The battery light (select models only) indicates a low or critical battery level.
– or –
The power meter icon on the Windows desktop shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and
power settings.
The computer performs the following actions when the battery reaches a critical level:
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.

Resolving a low battery level

Resolving a low battery level when external power is available
Connect an AC adapter.
Connect an optional docking or expansion device.
Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1. Connect the AC adapter to the computer and to power.
2. Exit Hibernation by pressing the power button.
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Running on external AC power

For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box.
The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking/expansion device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to AC power under any of the following conditions:
WARNING! Do not charge the computer battery while you are aboard aircraft.
When charging or calibrating a battery
When installing or modifying system software
When writing information to a disc (select models only)
When running Disk Defragmenter on computers with internal hard drives
When performing a backup or recovery
When you connect the computer to AC power:
The battery begins to charge.
The display brightness increases.
The power meter icon on the Windows desktop changes appearance.
When you disconnect AC power, the following events occur:
The computer switches to battery power.
The display brightness automatically decreases to save battery life.
The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:
The computer does not turn on.
The display does not turn on.
The power lights are off.
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To test the AC adapter:
1. Shut down the computer.
2. Connect the AC adapter to the computer, and then plug it into an AC outlet.
3. Turn on the computer.
If the power lights turn on, the AC adapter is working properly.
If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to be sure that the connections are secure.
If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.

HP CoolSense (select models only)

HP CoolSense automatically detects when the computer is not on a horizontal surface and
adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
From the Start screen, type coolsense, select Settings, and then select HP CoolSense.

Refreshing your software content with Intel Smart Connect Technology (select models only)

When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information.
To enable this feature or manually adjust the settings, from the Start screen, type smart, and
then select Intel® Smart Connect Technology.
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Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
Shut down the computer under any of the following conditions:
When you need to replace the battery or access components inside the computer
When you are connecting an external hardware device that does not connect to a USB or video
port
When the computer will be unused and disconnected from AC power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first briefly press the power
button to exit Sleep or Hibernation before shutdown is possible.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
3. Select Settings, select the Power icon, and then select Shut down.
– or –
Right-click the Windows icon in the lower-left corner of the screen, select Shut down, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut Down.
Press and hold the power button for at least 5 seconds.
Disconnect the computer from external power.
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7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.

Improving performance

Everyone wants a fast computer and you can drastically improve the performance of your computer by performing regular maintenance tasks, with tools such as Disk Defragmenter and Disk Cleanup. Also, as your computer gets older, you might consider installing larger drives and adding more memory.

Handling drives

Observe these precautions when handling drives:
Before removing or installing a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of
the drive.
Do not touch the connector pins on a removable drive or on the computer.
Do not use excessive force when inserting a drive into a drive bay.
When the battery is the only source of power, be sure that the battery is sufficiently charged
before writing to media.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Remove media from a drive before removing the drive from the drive bay, or traveling with,
shipping, or storing a drive.
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
write process is sensitive to vibration.
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
the screen to clear, or properly disconnect the external hard drive.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
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physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type d, and then type disk in the search box. Select Settings, and then
select Defragment and optimize your drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type d, and then type disk in the search box. Select Settings, and then
select Free up disk space by deleting unnecessary files.
2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.
http://www.hp.com/support to download the latest versions of HP programs and drivers. In
Go to addition, register to receive automatic update notifications when they become available.

Cleaning your computer

Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:
Disposable wipes, which come in a variety of brand names.)
Alcohol-free glass cleaning fluid
Water with mild soap solution
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Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are
not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your
computer while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the
keys.
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
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Traveling with or shipping your computer

If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe.
Prepare the computer for traveling or shipping:
Back up your information to an external drive.
Remove all discs and all external media cards, such as memory cards, from the computer.
Turn off and then disconnect all external devices.
Shut down the computer.
Take along a backup of your information. Keep the backup separate from the computer.
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
If the computer has a wireless device installed, the use of these devices may be restricted in
some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on.
If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your
itinerary.
Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
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8 Securing your computer and
information
Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT: Some security features listed in this chapter may not be available on your computer.
Computer risk Security feature
Unauthorized use of the computer Power-on password
Computer viruses Antivirus software
Unauthorized access to data Firewall software
Unauthorized access to Setup Utility (BIOS) settings and other system identification information
Ongoing or future threats to the computer Software updates
Unauthorized access to a Windows user account User password
Unauthorized removal of the computer Security cable lock

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
To reduce the risk of being locked out of the computer, record each password and store it in a
secure place away from the computer. Do not store passwords in a file on the computer.
When creating passwords, follow requirements set by the program.
Administrator password
Change your passwords at least every three months.
An ideal password is long and has letters, punctuation, symbols, and numbers.
Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type hp support assistant, and then select the HP Support Assistant app.
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Setting Windows passwords

Password Function
User password Protects access to a Windows user account.
Administrator password Protects administrator-level access to computer contents.

Setting Setup Utility (BIOS) passwords

Password Function
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.
Administrator password
Power-on password
Must be entered each time you access Setup Utility
(BIOS).
If you forget your administrator password, you cannot
access Setup Utility (BIOS).
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: Your administrator password is not interchangeable
with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted.
NOTE: If you enter the power-on password at the first
password check, you must enter the administrator password to access Setup Utility (BIOS).
Must be entered each time you turn on or restart the
computer.
If you forget your power-on password, you cannot turn
on or restart the computer.
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: A power-on password is not revealed as it is set,
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
2. Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
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TPM Embedded Security device (select models only)

TPM (Trusted Platform Module) provides additional security for your computer. You can modify the TPM settings in Setup Utility. For information on changing Setup Utility settings, see
Utility (BIOS) and HP PC Hardware Diagnostics (UEFI).
The following table describes the TPM settings in Setup Utility.
Settings Function
TPM Embedded Security Device Available/Hidden
If the administrator password is set, you can select Available.
If you select Hidden, the TPM device is not visible in the operating
system.
TPM Status Enabled/Disabled
If the administrator password is not set, or if TPM Security Device is set
to Hidden, this entry is hidden.
This value reflects the current physical state for the TPM. The state is
enabled or disabled by the Embedded Security State setting.
Embedded Security State No Operation/Disabled/Enabled
If the administrator password is not set, or if TPM Security Device is set
to Hidden, this entry is hidden.
You can enable or disable the TPM function.
The next time the computer is restarted after the TPM function is set, this
value is set to No Operation.
Using Setup
TPM Set to Factory Defaults No/Yes
If the administrator password is not set, or if the TPM Security Device is
set to Hidden, this entry is hidden.
If the Embedded Security State is set to Enabled, select Yes to reset
the TPM to factory settings, and then press f10 to save and exit. A confirmation message is displayed to Clear the TPM. Press f1 to reset the TPM, or press f2 to cancel the action.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.
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To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software.
There are two types of firewalls to consider:
Host-based firewalls—Software that protects only the computer it is installed on.
Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see
Updating programs and drivers.

Installing critical security updates

HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to location, you can also register to receive automatic update notifications when they become available.
If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software.

Installing HP and third-party software updates

HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to location, you can also register to receive automatic update notifications when they become available.
If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software.
http://www.hp.com/go/contactHP. At this
http://www.hp.com/go/contactHP. At this

Securing your wireless network

When you set up your wireless network, always enable security features. For more information, see
Protecting your WLAN.
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Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see
Backing up, restoring, and recovering.

Using an optional security cable lock

A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection.
The security cable slot on your computer may look slightly different from the illustration in this section. For the location of the security cable slot on your computer, see
1. Loop the security cable lock around a secured object.
2. Insert the key (1) into the security cable lock (2).
3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the
security cable lock with the key.
Getting to know your computer.
4. Remove the key and keep it in a safe place.
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9 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2. Use the arrow keys to select Main. Be sure that you make note of the BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
select Exit Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS)).
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Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostics tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow
the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English
only.
1. Go to http://www.hp.com.
2. Click Support & Drivers, and then click the Drivers & Downloads tab.
3. Enter the product name in the text box, and then click Go.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
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10 Backing up, restoring, and recovering

Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:

Creating recovery media and backups

Restoring and recovering your system
NOTE: This chapter describes an overview of backing up, restoring and recovering options. For
more details about the tools provided, see Help and Support. From the Start screen, type help, and then select Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
Minimized Image Recovery—Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.
Factory Reset—Restores the computer to its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
Creating HP Recovery media.
See
2. As you add hardware and software programs, create system restore points. A system restore
point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type help, and then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever
66 Chapter 10 Backing up, restoring, and recovering
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choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type help, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,
to it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
The creation process can take up to an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
http://www.hp.com/go/contactHP. For worldwide support, go
Recovering using HP Recovery Manager.
Creating recovery media and backups 67
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Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type help, and then select Help and Support.
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions.
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type help, and then select Help and Support.
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See
Using Windows Refresh for quick and easy recovery.
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
For more information, see Remove everything and reinstall Windows.
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see
If you want to recover the computer's original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created. For more information, see
Recovery Manager. If you have not already created recovery media, see Creating HP Recovery media.
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager.
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition.
Recovering using HP Recovery Manager.
Recovering using HP
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Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory. Any Windows apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type help, and then select Help and
Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type help, and then select Help and Support.
To start Refresh:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen.
4. Scroll the right-side choices down to display Refresh your PC without affecting your files.
5. Under Refresh your PC without affecting your files, select Get started, and then follow the
on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Choose your keyboard layout.
3. Select Troubleshoot from the boot options menu.
4. Select Reset your PC, and then follow the on-screen instructions.
Restore and recovery 69
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To use the Start screen:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows.
5. Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see
Using HP Recovery media, you can choose from one of the following recovery options:
System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
Creating HP Recovery media.
Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see
To use the Factory Reset option, you must use HP Recovery media. If you have not already
created recovery media, see
If the HP Recovery media does not work, you can obtain recovery media for your system from
the HP website. For U.S. support, go to support, go to
Creating HP Recovery media.
Creating HP Recovery media.
http://www.hp.com/go/contactHP. For worldwide
http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
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Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Choose your keyboard layout.
3. Select Troubleshoot from the boot options menu.
4. Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See
3. Follow the on-screen instructions.
Changing the computer boot order.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
4. Follow the on-screen instructions.
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Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
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11 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
DC plug of external HP power supply
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Input power 73
Page 84

12 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded, and then remove the cover.
Keep components in their electrostatic-safe containers until you are ready to install them.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
Use nonmagnetic tools.
Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation, contact support.
74 Chapter 12 Electrostatic Discharge
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Index

A
AC adapter 6 AC adapter, testing 51 action keys
decrease screen brightness
43 Help and Support 43 identifying 12 increase screen brightness 43 keyboard backlight 43 next track or section 43 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 43
airport security devices 54 antivirus software, using 60 audio features, testing 24 audio-out (headphone) jacks 7,
22
B
backing up
personal files 67
backing up software and
information 62 backups 66 battery
discharging 50
low battery levels 50 battery information, finding 49 battery power 49 Beats Audio 24 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS
determining version 63
downloading an update 64
updating 63 Bluetooth device 16, 20 Bluetooth label 15
boot order
changing HP Recovery
Manager 71 bottom 15 buttons
left TouchPad 9 power 11 right TouchPad 9
C
caps lock light, identifying 10 caring for your computer 55 cleaning your computer 55 components
bottom 13 display 8 left side 7 right side 6
top 9 computer reset 69 configuring audio for HDMI 26 connecting to a WLAN 19 connector, power 6 corporate WLAN connection 19 critical battery level 50 critical security updates,
installing 61
D
deleted files
restoring 68 digital display device,
connecting 26 Disk Cleanup software 55 Disk Defragmenter software 54
E
edge swipe gestures 41 edge—swipe gestures
top-edge swipe 42 electrostatic discharge 74 esc key, identifying 12 external AC power, using 51
F
firewall software 61 fn key, identifying 12, 45 Fun things to do 2
H
hard drive light 7 HDMI
configuring audio 26
HDMI port
connecting 25
identifying 6, 21 headphones, connecting 23 Hibernation
exiting 48
initiated during critical battery
level 50
initiating 48 high-definition devices,
connecting 25 high-resolution display 27 hot keys
description 45 using 45
HP and third-party software
updates, installing 61 HP PC Hardware Diagnostics
(UEFI)
downloading 65
HP Recovery Manager
correcting boot problems 71 starting 71
HP Recovery media
creating 67 recovery 71
HP Recovery partition
recovery 71 removing 72
I
input power 73 installing
critical security updates 61 optional security cable lock 62
Index 75
Page 86
internal display switch,
identifying 8
Internal microphones identifying
21
internal microphones, identifying
8 Internet connection setup 18 Internet security software, using
60
J
jacks
audio-out (headphone) 7, 22
K
keyboard backlight action key,
identifying 43 keyboard hot keys, identifying 45 keys
action 12 esc 12 fn 12 Windows 12 Windows applications 12
L
labels
Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15
WLAN 15 left-edge swipe 41 lights
AC adapter 6
caps lock 10
hard drive 7
mute 10
power 10
wireless 10 low battery level 50
M
maintenance
Disk Cleanup 55
Disk Defragmenter 54 memory card, identifying 7 microphone, connecting 23 microphones internal 8 microphones, internal 21
mini DisplayPort
connecting 26 identifying 6
minimized image
creating 70 minimized image recovery 71 mouse, external
setting preferences 28 mute light, identifying 10
O
operating environment 73 original system recovery 70
P
passwords
Setup Utility (BIOS) 59
Windows 59 pinching touch screen gesture 40 pinching TouchPad gesture 31 ports
HDMI 6, 21, 25
USB 3.0 7, 22 power
battery 49 power button, identifying 11 power connector, identifying 6 power lights, identifying 10 product name and number,
computer 14
public WLAN connection 19
R
recovery
discs 67, 71
HP Recovery Manager 70
media 71
options 66
refresh 69
starting 71
supported discs 67
system 70
USB flash drive 71
using HP Recovery media 67 recovery media
creating 67
creating using HP Recovery
Manager 67
recovery partition
removing 72
recycle
computer 68, 69
refresh
computer 68 recovery 68 Windows 69
regulatory information
regulatory label 15 wireless certification labels 15
remove everything and reinstall
Windows 69
reset
computer 68, 69 steps 69
restore
Windows File History 68 right-edge swipe 41 rotating TouchPad gesture 32
S
scrolling TouchPad gesture 30 security cable lock, installing 62 security cable slot, identifying 7 security, wireless 19 serial number 14 serial number, computer 14 service labels
locating 14 setting password protection on
wakeup 48 setup of WLAN 18 Setup Utility (BIOS) passwords
59 Setup Utility (BIOS), using 63 shipping the computer 57 shutdown 53 Sleep
exiting 48 initiating 48
slots
memory card reader 7 security cable 7
software
Disk Cleanup 55
Disk Defragmenter 54 software updates, installing 61 speakers
connecting 23
identifying 22 speakers, identifying 13
76 Index
Page 87
supported discs
recovery 67 system recovery 70 system restore point
creating 66
restoring 68
T
testing an AC adapter 51 testing audio features 24 Touch screen gestures 41, 42
edge–swipe gestures 41
one-finger slide 38
pinching 40
rotating 40
tapping 39 touch screen, using 38 TouchPad
buttons 9 TouchPad gestures
pinching 31
rotating 32
scrolling 30
zooming 31 TouchPad zone, identifying 9 TPM Embedded Security 60 traveling with the computer 15,
57
turning off the computer 53
U
unresponsive system 53 USB 3.0 ports identifying 7, 22 USB 3.0 ports, identifying 6 using external AC power 51 using passwords 58
remove everything and reinstall
option 69 reset 69 restoring files 68 system restore point 66, 68
Windows applications key,
identifying 12 Windows key, identifying 12 Windows passwords 59 Wireless Assistant software 16 wireless button 16 wireless certification label 15 wireless controls
button 16 operating system 16 Wireless Assistant software
16 wireless light 10, 16 wireless network (WLAN)
connecting 19 corporate WLAN connection
19
equipment needed 18 functional range 20 public WLAN connection 19 security 19
using 18 wireless network, securing 61 WLAN antennas, identifying 8 WLAN device 15, 18 WLAN label 15
Z
zooming touch screen gesture 40 zooming TouchPad gesture 31
V
vents, identifying 13 video 25
W
webcam
identifying 8, 21
using 22 webcam light, identifying 8, 21 Windows
backup 67
File History 67, 68
Refresh 68, 69
reinstall 68, 69
Index 77
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