Move 5000
User Guide
Optional
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Contents
1_Introduction |
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2_Presentation |
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2_1 Content of the box |
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2_2 Overview on the MOVE/5000 |
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2_3 Keyboard details and functionality |
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2_4 Touch panel |
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3_Use of the terminal |
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3_1 Switching off the terminal |
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3_2 Reading card |
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3_3 Scan Engine (Optional) |
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4_Installation |
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4_1 |
Recommendations |
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4_2 |
Terminal connections |
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4_2_1 uUSB |
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4_2_2 DC Jack |
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4_2_3 MicroSD memory Card |
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4_2_4 Audio Jack (optional) |
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4_3 |
Opening trap door |
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4_4 |
SAMs & SIMs |
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Move 5000 |
2 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
4_5 Battery |
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4_5_1 Main characteristics |
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4_5_2 Installing the battery |
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4_5_3 Charging the battery |
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4_5_4 Changing the battery |
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4_6 Paper roll |
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4_6_1 Main characteristics of INGENICO paper roll |
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4_6_2 Installing paper roll |
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5_Recommendations |
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5_1 Safety |
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5_2 Security of your terminal |
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5_3 |
Fixed installation |
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6_Standards |
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6_1 |
Environment (WEEE, Batteries and |
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6_2 |
FCC/IC Compliance |
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Packaging) |
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6_3 |
MIC Compliance |
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7_Troubleshooting |
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Move 5000 |
3 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
1_Introduction
We hope that you will be fully satisfied with your new terminal MOVE/5000. This terminal is available in different models. Please select by yourself in this documentation items related to your model.
Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Move 5000 |
4 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
2_Presentation
2_1 Content of the box
MOVE/5000 terminal unit equipped with a paper roll
A battery pack disconnected |
User guide |
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Power adapter |
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WARNING
The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
Move 5000 |
5 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.
2_2 Overview of the MOVE/5000
Terminal unit
3’’5 LCD Display with |
Easy loading printer |
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touch panel |
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Backlit keyboard |
Magnetic |
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card reader |
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Smart card reader |
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Move 5000 |
6 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
Compartment where are located:
the battery pack
the modules SAM1/SAM2/SIM1/SIM2 
the 2nd Smart card reader (optional)
Move 5000 |
7 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
Weight
(without paper roll nor battery)
Dimensions (L x w x h)
Electrical mains network
Connections on terminal
310g
169x78x57 mm
100-240VAC / 50-60 Hz - Class II equipment
Micro USB AB serial link
Power connector
Contacts for Cradle
2_3 Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal.
The functions key accesses the different application menus
The red key cancels the procedure in progress
The yellow key cancels the last character
The green key validates input selections and information. It is also used to switch on
the terminal
Feed paper a few centimers if pressed for a long time
(more than 2 seconds)
Move 5000 |
8 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
2_4 Touch panel
Move/5000 features touch screen display, allowing user interaction via finger or a stylus. Note that there are 2 different stylus pens depending on the touch screen type, one for Move/5000 with resistive touch screen and one for Move/5000 with capacitive touch screen as shown below :
Resistive stylus |
Capacitive stylus |
Stylus location
Retractable stylus is located at the back cover as shown above :
Move 5000 |
9 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
3_Use of the terminal
ADVICE
Before to use the terminal, always check if the roll of paper is present.
3_1 Switching off the terminal
If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.
It may also be switch by pressing simultaneously 
and 
(yellow key) for one second.
In order to restart the terminal, press 
on the keyboard.
3_2 Reading card
Magnetic stripe card
The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal.
Use a regular movement in order to ensure a reliable card reading.
Move 5000 |
10 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
Smart card
Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction.
2nd card reader (Optional): is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal.
Contactless (optional)
Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction
The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
The terminal environment
Local usage (language…)
Move 5000 |
11 |
Copyright© 2019 Ingenico |
900017771 R11 000 12/0419 |
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All rights reserved |
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