Ingenico Move 3500 User Manual

Move 3500

User Guide

Optional

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone] Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction																				4
2_Presentation																				5
2_1 Content of the box																					5
	2_1_1 Terminal																			5
2_2 Overview on the Move/3500																				6
2_3 Keyboard details and functionality																				8
2_4 Touch panel																				9
3_Use of the terminal																					9
3_1 Switching off the terminal																					9
3_2 Reading card																				9
4_Installation																				12
4_1	Recommendations																			12
4_2	USB Terminal connections																				13
	4_2_1 uUSB																			13
	4_2_2 MicroSD Memory Card																			13
4_3	Opening trap door																			14
4_4	SAMs & SIMs																			15

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4_5 Battery																				16
	4_5_1 Main characteristics																			16
	4_5_2 Installing the battery																			16
	4_5_3 Charging the battery																				18
	4_5_4 Changing the battery																			19
4_6 Paper roll
																				20
	4_6_1 Main characteristics of INGENICO paper roll																			20
	4_6_2 Installing paper roll																			21
5_Recommendations																					22
5_1 Safety
																				22
5_2	Security of your terminal																			24
5_3	Fixed installation																			25
6_Standards																				26
6_1	Environment (WEEE, Batteries and
6_2	FCC/IC Compliance											Packaging)								26
																				26
7_Troubleshooting																					31

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1_Introduction

We hope that you will be fully satisfied with your new terminal MOVE/3500. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_Presentation

2_1 Content of the box

2_1_1 Terminal

MOVE/3500 terminal with a paper roll

A battery pack disconnected

User guide

Power adapter

WARNING

The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

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ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

2_2 Overview of the MOVE/3500

Terminal unit
	ding printer
Backlit keybo	Magnetic
	card reader
Smart card

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Compartment where are located:

the battery pack

the modules SAM1/SAM2/SIM1/SIM2 the 2nd Smart card reader (optional)

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Weight

(without paper roll nor battery)

Dimensions (L x w x h)

Electrical mains network

Connections on terminal

310g

169x78x57 mm

100-240VAC / 50-60 Hz - Class II equipment

Micro USB AB serial link

Power connector

Contacts for Cradle

2_3 Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal.

The functions key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character

The green key validates input selections and information.

It is also used to switch on the terminal

Feed paper a few centimers if pressed for a long time

(more than 2 seconds)

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3_Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3_1 Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be switch by pressing simultaneously and (yellow key) for one second.

In order to restart the terminal, press on the keyboard.

3_2 Reading card

Magnetic stripe card

The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal.

Use a regular movement in order to ensure a reliable card reading.

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Smart card

Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction.

2nd card reader (Optional): is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal.

Move 3500	10	Copyright© 2017 Ingenico
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