Ingenico EFT930G User Manual

Terminal User Guide

EFT930G/B

Contents

Section	Title	Page
1.	Introduction	2
2.	Important Safety Instructions	2
3.	Declaration of Conformity	5
4.	Installing the Terminal	6
5.	Using the Terminal	7
6.	Battery Information	7
7.	Signal Information	8
8.	Using the Menus	8
9.	Starting a Transaction	10
10.	Sale Transactions	11
11.	Voice Referrals	13
12.	Setting the Referral Password	14
13.	Refund	15
14.	Contactless Refunds	15
15.	Purchase with Cashback	16
16.	Cash Advance	16
17.	Add Gratuity as a Percentage	17
18.	Purchase with Gratuity (Restaurants)	17
19.	Refund with Gratuity	19
20.	Pre-Authorisation	19
21.	Key Entering Card Details and Mail Order Transactions	21
22.	Reversal	23
23.	Verify Account	23
24.	PIN Entry Failure	24
25.	Cancelling Transactions	24
26.	Clearing Mistakes	25
27.	X and Z Totals	25
28.	Waiter Totals	26
29.	End of Day Banking	26
30.	Entering Function Codes	27
31.	How to Change the Date and Time	30
32.	How to Set Sleep Parameters	30
33.	How to Print a Transaction Log	31
34.	How to Assign a Terminal to a Base Unit	31
35.	How to Test the Signal Quality	33
36.	How to Change a Paper Roll	34
37.	Insuring the Terminal	34
38.	Security Warning Notice	34
39.	Helpful Hints	35
40.	Miscellaneous Prompts	36

1.Introduction

This guide will detail how you install and use your EFT930 terminal, including Safety Instructions

and instructions on transaction processing, printing reports and general maintenance of the terminal.

Important Battery Information

Battery Operation

The terminal displays the Battery Power status as a number of bars much like those on a mobile phone display. There are a number of factors that can affect the rate of Battery drainage, for example:

•length of receipt

•time off the base

•number of receipts per transaction

•time before sleep mode is activated

•time between transactions

Depending upon a number of factors, you might experience variation in the number of transactions performed for each bar on the Battery Power display.

Please check the battery status prior to initiating any action on the handset. Should it indicate ‘very low’ (no bars) or ‘no power’ then you should return the handset to the base to charge the battery.

2.	Important Safety Instructions
Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly
advised that these checks are performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to
any ports on your terminal or associated equipment, the chip card reader, or any other part of your
terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and
other suspicious behaviour of individuals that have access to your terminal.
Your terminal detects any ‘tampered state’. In this state the terminal will repeatedly flash the message
‘Alert Irruption!’ and further use of the terminal will not be possible. If you observe the Alert Irruption!’
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that
have been independently verified as being trustworthy.
CAUTION : NEVER ask the customer to divulge their PIN Code. Customers should be		advi
ensure that they are not being overlooked when entering their PIN Code.

Powering down the EFT930 base:

Disconnect the EFT930 power supply block adapter from the electrical mains network.

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Lithium Battery

The EFT930 is fitted with a lithium battery which can only be accessed and serviced by a qualified technician.

The EFT930 is fitted with battery specially designed for this terminal.

•Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

•Do not short circuit the battery.

•Do not attempt to open the battery case as its components cannot be modified.

•Used batteries must be disposed of at the appropriates sites.

Warning

There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire

Electrical Power Outlet

The electrical outlet must meet the following criteria:

Must be installed near the equipment and easily accessible;

Must meet standards and regulations in the country where used;

For type A plug, the protection of the installation must be set to 20 A.

Telephone Network

The phone jack must comply with standards and regulations in the country where used.

On Aircraft

Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.

Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion Areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic Health Appliances

Your handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

CE Marking

The CE marking indicates that product EFT930P/G/B/W complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:

•The protection of the health and the safety of the user and any other person.

•The protection requirements with respect to electromagnetic compatibility

•Complies with the following harmonised standards:

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Specific Absorption Rate (SAR):

The model wireless equipment meets the government’s requirements for exposure to radio waves. Your wireless equipment is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government and by the Canadian regulatory authorities. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organisations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age or health.

The exposure standard for wireless equipment employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and by the Canadian regulatory authorities is 1.6 W/kg.

1. Tests for SAR are conducted using standard operating positions accepted by the FCC and by Industry Canada with the phone transmtting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the equipment while operating can be well below the maximum value. This is because the equipment is designed to operate at multiple power levels so as to use only the power required to reach th network. In general, the closer you are to a wireless base station, the lower the power output.

Before a equipment model is available for sale to the public in the U.S. and Canada, it must be tested and certified to the FCC and Industry Canada that it does not exceed the limit established by each government for safe exposure. The tests are performed in positions and locations (e.g. at the ear and worn on the body) reported to the FCC and available for review by Industry Canada. The highest SAR value for this equipment when tested for use when worn on the body is 0.711 W/kg. (Body worn measurements differ among phone models, depending upon available accessories and regulatory requirements).

2. While there may be differences between the SAR levels of various terminal and at various positions, they all meet the governmental requirements for safe exposure.

The SAR values found for the EFT930G GSM/GPRS Point of sale terminal are below the maximum recommended levels of 1.6 W/Kg as averaged over any 1 g tissue according to the FCC rule §2.1093, the ANSI/IEEE C 95.1:1999, the NCRP Report Number 86 for uncontrolled environment, according to the Health Canada’s Safety Code 6 and the I n d u s t r y Canada R a d i o S t a n d a r d s S p e c i f i c a t i o n RSS 102 f o r G e n e r a l Population/Uncontrolled exposure.

For body worn operation, this phone has been tested and meets FCC RF exposure guidelines when used with an accessory that contains no metal and that poitions thedevice a minimum of 0 mm from the body.

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3.Declaration of Conformity

The CE marking indicates that the EFT930 products complies with the requirements of European Directive 1999/5/EC of 9th March 1999. on Radio and Telecommunications Terminal equipment for:

•The protection of the health and safety of the user and any other person.

•The protection requirements with respect to electromagnetic compatibility.

and complies with the following harmonised standards (where applicable):

EFT930
EN60950-1 / 12-2001	According to	73/23/EEC	(Low Voltage Directive)
EN301489-1/7/08-2000	According to	89/336/EEC	(EMV Directive)
EN301511/12-2000	According to	1999/5/EC	(R&TTE Directive)
EN50360/07-2001	According to	1999/519/EEC	(R&TTE Directive)
EN50360/07 -2001	According to	1999/519/EEC	(Electro Magnetic Directive)

And, for the whole range, complies with the European approval specification on connecting terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC)

•TS 103021-1/2/3 /09-2003

•TR 103000-1/2/3/4 /06-2003

•ES 201187 /03-1999

WEEE Directive

The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product. Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.

The crossed through wheeled bin printed on the product gives information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.

To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com <<contact us>> page).

The abandonment or uncontrolled disposal of waste can harm the environment and human health. So, by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health.

Batteries

If your product contains batteries they must be disposed of at the appropriate collection points.

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4.Installing the Terminal

•Ensure the mains supply is connected to the terminal and switched off.

•Connect the telephone/network cables to the base unit, before connecting them to external sockets.

•Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

•Place the terminal handset onto the base if you have not already done so.

Dual Comms Mode

You should use the arrows to highlight the required option and then press ENTER to select that option. If using a EFT930G the display will show GRPS Network twice.

Now switch on the mains supply. The terminal will display this screen, press ENTER and a number of additional screens will be displayed while the handset assigns to the base.

At this screen press the GREEN button and the installation process will continue.

ONLY APPLIES IF TRANSMITTING VIA TELEPHONE LINE:

If your terminal is connected via a direct line, press the YELLOW button to select NO.

If your phone line is connected to a switchboard/PABX, press the GREEN button to select YES.

If you selected YES, key in the number used to get an outside line (often 9) and press the GREEN button.

If your telephone line uses the 1571 or call waiting function, press the GREEN button. NOTE: if you select no here and you do use these functions, the terminal will be unable to dial out for authorisations when a call message is waiting.

Key in your merchant number and press the GREEN button. The terminal will start to dial the Host computer and a number of communication messages will be displayed.

The terminal may contact card acquirers.

Connection Method

Telephone <PPP>

LOCAL NETWORK

PLACE TERMINAL ON A BASE WITH A PHONELINE and press ENTER

Terminal Installation Plug in Phone Line and then press ENTER

Dial Prefix Required?

Enter = YES Clear = NO

Key in the Number used to get an Outside Line

and then press ENTER

Does the Tel. Line have Call Waiting or 1571

Enter = YES Clear = NO

Terminal Installation

Key in Merchant No.

and then press Enter

Further communications messages will be displayed. An installation report will then be printed displaying the card types that your terminal will accept.

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Finally, the terminal will dial the Host computer to report the successful installation.

READY Merchant Number 12345678

Installation is now complete and the terminal will display the READY prompt. Your terminal is now ready for use. Check the date and time on your terminal, if this needs to be corrected refer to Section 31 of this guide for details on how to do this.

5.Using the Terminal

Switching the Terminal On and Off

To SWITCH ON the terminal when it is off the base, press:

If on the base the terminal will always be powered.

To SWITCH OFF the terminal, press the yellow CLEAR button and

at the same time

The Terminal Display

The terminal has a colour display and the icons in the banner at the top of the display use colour to indicate their status.

Signal Strength and Assigned Base

This will indicate the signal strength (see section below ‘Connection Information’)

READY Merchant Number 12345678

Battery Charge Indicator

This will indicate the amount of battery charge (see section below ‘Battery Information’)

6.Battery Information

Your terminal is supplied with a removable, rechargeable battery. This battery recharges when the terminal is connected to the charger unit.

Battery low

Following installation, the battery charge status is indicated by the battery icon found in the top right hand corner of the terminal display.

When you charge the battery for the first time, it should be charged until full capacity is indicated. This may take from 4 to 16 hours. New terminals are dispatched with some charge present. Transactions can be performed providing the terminal is connected to the charger unit so that it can continue charging.

Battery fully charged (off base)

One of these Battery Status Symbols will be displayed depending on the charge in the battery and whether the handset is on the Base.

If the terminal is on the base unit the battery symbol will display a power cord from the bottom of the battery.

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7.Signal Information

EFT930GCC:

The signal icon represents the strength of the GSM/GPRS mobile signal. The fewer bars indicated represents poorer network strength.

Your terminal may not be able to communicate with the acquirer if the signal is very poor. The network name shown next to the signal icon, indicates which network the terminal is communicating by.

This symbol indicates that the network and SIM card are fitted.

When GPRS is green it shows that the terminal is connected to the network.

EFT930BCC:

If this symbol is displayed in BLUE, the handset is in range of the base unit and can be used safely.

If this symbol is displayed in RED, the handset is out of range of all the base unit and cannot be used.

8.Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.	TRANSACTION MENU
	Refund
The first option on the list will be highlighted.	Sale
	Purch. with Cashback
The actual options shown may differ from those shown here.

NOTE: Only three options can be displayed on the terminal screen at any one time. Use the arrow buttons to view the available options.

Press the GREEN ENTER button to select a highlighted option. The terminal will return to the READY display if no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal. Select the System Menu by following the instructions below.

At the READY prompt press the MENU button until the System Menu is displayed. Other menu options may appear before/after depending on your configuration.

Use the up and down arrow buttons to view the available options and press ENTER to make your selection when the required option is highlighted.

Throughout the transaction flows in this guide, all your instructions are denoted by this unshaded display.

SYSTEM MENU

Totals

Print Function Codes

Select Function

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All instructions to be carried out by the customer are denoted by this shaded display.

At this time you should hand the terminal to the customer and ask them to follow the instructions displayed.

Amount	55.00
PIN ****
Cardholder to key PIN
Enter=OK	Clear=REKEY

Entering Letters

You may need to enter letters using your terminal. Most numeric buttons have alphabetical characters allocated to them.

e.g. the number 2 button has a, b and c allocated to it

e.g. the number 5 button has j, k and l allocated to it

To enter a letter, press the relevant number button and then the MENU button to scroll through the letters until you select the character required. To enter the next letter you must again select the relevant number button. To enter a space press the 0 button followed by the MENU key.

If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect numbers or letters have been removed. Then re-key the correct entry.

Once all the numbers or letters have been entered press the GREEN button to accept the entry.

Inserting a Chip Card

The card should be inserted with the chip facing uppermost.

The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been inserted previously, it will prompt you to insert the card.

If the card is inserted the wrong way or there is a

problem with the chip, the terminal will prompt for the card to be removed and re-inserted.

The terminal will prompt you when the card is to be removed.

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Swiping a Card

The card should be swiped with the black magnetic stripe facing the terminal and running along the bottom of the card.

Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped at even speed.

The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card.

It is important to swipe cards correctly through the terminal so that they can be read by the card reader.

Using a Card with the Contactless Reader

Where a contactless transaction is allowed, the terminal display will show the contactless symbol.

The cardholder should hold their card against the Contactless symbol on the terminal.

If the card is removed too quickly a message will appear on the display and the cardholder will be asked to present the card again.

LED’s will light at the top of the terminal during different parts of the transaction.

Present, insert	£9.50
or swipe card

Re-Printing Receipts

Once a re-print has been printed the user will be asked to press ENTER.

Check to ensure receipt is correct, if another re-print is required press MENU to re-print.

NOTE: This is not the same as printing a duplicate receipts.

9.Starting a Transaction

IMPORTANT INFORMATION

Your terminal may be configured to start a transaction by either entering the transaction amount first or by inserting/swiping payment card.

If your terminal is configured to accept Contactless Cards it will always expect you to enter the transaction amount first for whichever type of transaction you are performing.

If your terminal is configured for card details first the customer will be prompted to insert their card into the terminal to start the transaction. Once this is done, enter the transaction amount and continue from the Checking Card prompt for the chosen transaction type.

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10. Sale Transactions

At the READY PROMPT you may be asked to “Key in the amount” of the sale or to “insert or swipe” customer card.

If the card is a Chip card, please see ‘Sale (Card Inserted)’.

If the customer’s card has been swiped, please see ‘Sale (Card Swiped)’.

If the customer’s card is a Contactless card and is to be used for a Contactless transaction, please see ‘Sale (Contactless)’.

Sale (Card Inserted)

The terminal will check the card. If the customer presents a card which supports multiple card schemes you may be required to choose which card scheme to use.

1.Your terminal may be configured to allow Cashback, if Cashback is required press the GREEN button. If Cashback is not required press the YELLOW button and continue from step

2.If Cashback was required, enter the Cashback amount and press the GREEN button.

3.Hand the terminal to the customer. The customer should enter their PIN, as they do so asterisks will appear on the screen. Now press the GREEN button.

4.If numbers are entered incorrectly during this process use the YELLOW button to delete and then re-key the correct PIN.

Note: Removing the card will VOID the transaction.

5. The terminal will now print a receipt which the CUSTOMER must retain for their records.

Tear off the receipt and press the GREEN button to

continue. Should you require a reprint of the receipt press the MENU button.

6.You will now be prompted to remove the customer’s card. The terminal will then print a MERCHANT receipt which must be kept for your records.

7.Press the GREEN button and the terminal will return to the READY prompt. If a re-print is required press the MENU button.

Note: Depending on the terminal configuration the full card number may not be printed on the receipts.

SALE

Checking Card

Please Wait...

SALE

Cashback?

Enter = YES Clear = NO

PWCB

Key in Cash Amount

and then press ENTER	0.00
Amount	55.00

PIN ****

Cardholder to key PIN

Enter=OK	Clear=REKEY
Amount	55.00
PIN: ACCEPTED

RETURN TERMINAL

Do NOT Remove Card

Tear OFF

CUSTOMER RECEIPT

Press ENTER if OK

Press MENU to Reprint

SALE

Please Remove Card

Tear off

MERCHANT RECEIPT

Press ENTER if OK

Press MENU to Reprint

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