Desk Series
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Contents
1_Introduction |
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2_Unpacking |
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3_Recommendations |
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3_1 Safety / Sicherheit |
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3_1_1 Safety |
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3_1_2 Sicherheit |
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3_2 Telephone emergency, hanging up |
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3_3 Security of your terminal |
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(tampering attempt detection) |
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3_4 Desk series : Fixed Installation |
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3_5 Characteristics |
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3_5_1 Main Characteristics |
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3_5_2 Haupteigenschaften |
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4_Installation |
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4_1 Positioning the terminal |
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4_2 Aufstellung des Terminals |
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4_3 Connections |
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4_4 Installing the Terminal - |
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Cable fixing |
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4_4_1 Kit Magic Box installation (optional) |
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4_5 Installing SAM |
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(Secure access module) |
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Desk Series |
2 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
4_6 Installing MicroSD Card (optional) |
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4_7 Installing SIM for GPRS (optional) |
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4_8 Installing SAM3 (optional) |
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4_9 Installing 2nd SIM for GPRS |
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(optional) |
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5_Installing a paper roll |
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6_Daily use |
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6_1 Keypad functions |
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6_2 Adjusting the contrast |
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(B&W display only) |
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6_3 Card insertion |
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6_3_1 Swiping a card |
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6_3_2 Inserting a chip card |
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6_3_3 Reading Contacless (Optional) |
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6_3_4 Headphone output (Optional) |
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7_Maintenance / Wartung |
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7_1 Paper roll |
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7_2 Cleaning of the terminal |
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7_3 Transport and storage |
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7_4 Troubleshooting |
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7_5 Troubleshooting |
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8_Markings |
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8_1 FCC/IC Compliance |
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Desk Series |
3 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
1_Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.
Failure to comply with these instructions will void the manufacturer’s responsibility.
GARANTIE / SICHERHEIT
Um bestmöglich von dem garantierten Produkt zu profitieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen.
Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers.
This symbol indicates an important Warning.
Dieses Symbol weist auf eine wichtige Warnung.
This symbol indicates a piece of advice.
Desk Series |
4 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
2_Unpacking
According to the model, the following items are included in the packaging box (including optional accessories):
The terminal equipped with its paper roll
The power supply with its cable connection (according to the national needs).
The cable connection for the telephone or Ethernet network
This installation guide
Wall mounted power
supply unit
User guide
Cable connection for the telephone or Ethernet network
Terminal |
Desktop power supply unit |
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required if terminal is fitted with |
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the following options: |
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Radio model (all) |
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Contactless model |
CAUTION
The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.
WARNHINWEIS
Bitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil.
Desk Series |
5 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.
3_Recommendations
3_1 Safety / Sicherheit
3_1_1 Safety
Power on/Power down – Emergency stop
To power on or power down the terminal connect or disconnect the power supply from the electric outlet.
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use;
For type A plug, the protection of the installation must be set to 20 A.
Except for Norway do not connect on an IT electrical network.
Telephone network
The phone network must comply with standards and regulations in the country of use
Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
Electronic health appliances
According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.
Desk Series |
6 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation of the terminal.
Le réseau téléphonique doit être conforme aux normes et réglementations en vigueur dans le pays d’utilisation.
3_1_2 Sicherheit
Power ein/Power aus – Nothalt
Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose.
Lithium-Batterie
Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.
Anschluss an das Stromnetz
Die Steckdose muss die folgenden Kriterien erfüllen:
In der Nähe des Geräts befinden und leicht zugänglich
Erfüllt die Normen und Vorschriften im Einsatzland
Typ-A Stecker müssen mit 20A abgesichert sein.
Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.
Telefonnetz
Einen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen.
Explosionsgefährdung
Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Kraftstofflagern und anderen Standorten mit Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertifiziert ist.
Elektronik Gesundheit
Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten.
Die untere Gehäuseabdeckung
Sie befindet sich unter dem Terminal und muss bei normalem Terminalbetrieb angebracht sein.
Desk Series |
7 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
3_2 Telephone emergency, hanging up
You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…
Place the handset in the hang up position and:
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Press the red key (=cancel) |
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disconnect the power supply from the mains |
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disconnect the terminal telephone connector from the |
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telephone line socket, and place the telephone connector |
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into the telephone line socket. |
You will get a dial tone within 6 seconds.
3_3 Security of your terminal (tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield:
Desk Series |
8 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
CAUTION
Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when
entering their PIN Code.
3_4 Desk series : Fixed Installation
If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:
a)The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.
b)The device must either be fitted in a swivel stand – so that the customer can position the device in the best angle to prevent oversight
– or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.
c)The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.
d)The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
e)The terminal is exclusively made for indoor use If the above
conditions are not fulfilled, the device with PIN shield must be used.
Desk Series |
9 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
3_5 Characteristics / Haupteigenschaften
3_5_1 Main Characteristics
Terminal
Weight (w/o paper roll) |
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about 310 g to 340 g full option |
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Size |
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187 x 82 x 68 mm (l x w x h) |
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Power supply unit (wall mounted) |
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Weight |
approx 115 g |
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Size |
approx 77 x 25 x 89 mm (L x w x h) |
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Class |
Class II equipment |
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Input voltage |
AC 230V 50-60Hz |
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Output voltage |
DC 8V 2A |
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3A Desktop power supply unit |
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Weight |
approx 191 g (without mains cable) |
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Size |
approx 118 x 48 x 31 mm (L x w x h) |
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Class |
Class II equipment |
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Input voltage |
AC 100-240V 50-60Hz |
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Output voltage |
DC 8V 3A |
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The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one.
4A Desktop power supply unit
Weight |
approx 230 g (without mains cable) |
Size |
approx 115 x 52 x 32 mm (L x w x h) |
Class |
Class II equipment |
Input voltage |
AC 100-240V 50-60Hz |
Output voltage |
DC 8V 4A |
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The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one.
Desk Series |
10 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
Accordance terminal / type of power supply
Label on terminal |
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Type power supply |
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8V 2A |
Plug power supply (wall mounted) (Output 2A) |
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Recommended for terminals without any |
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Radio transceivers (ie : Ethernet/Modem). |
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8V 3A |
Desktop power supply (Output 3A) |
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Recommended for terminals with Contactless |
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8V 4A |
Desktop power supply (Output 4A) |
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Recommended for terminals with Radio |
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transceivers (2G, 3G, Wifi, Bluetooth) |
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Cable length |
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Label on terminal |
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Type power supply (wall mounted) |
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Power block cable |
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approx 1,8 m |
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Telephone cable |
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approx 3 m |
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3_5_2 Haupteigenschaften |
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Terminal |
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Gewicht |
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310 g bis 340 g bei allen Optionen |
Größe |
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187 x 82 x 68 mm (L x B x H) |
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Netzteil (an der Wand angebracht) |
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Gewicht |
ungefähr 115 g (ohne Netzkabel) |
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Größe |
ungefähr 75 x 25 x 89 mm (L x B x H) |
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Klasse |
Ausrüstung Klasse II |
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Eingangsspannung |
AC 230V 50-60Hz |
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Ausgangsspannung |
DC 8V 2A |
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Desk Series |
11 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
3A Büronetzadapter
Gewicht |
ungefähr 191 g (ohne Netzkabel) |
Größe |
ungefähr 118 x 48 x 31 mm (L x B x H) |
Klasse |
Ausrüstung Klasse II |
Eingangsspannung |
AC 100-240V 50-60Hz |
Ausgangsspannung |
DC 8V 3A |
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Der Netzteil wurde speziell vom Hersteller für seine Terminals entworfen und muss mit diesen benutzt werden.
4A Büronetzadapter
Gewicht |
ungefähr 230 g (ohne Netzkabel) |
Größe |
ungefähr 115 x 52 x 32 mm (L x B x H) |
Klasse |
Ausrüstung Klasse II |
Eingangsspannung |
AC 100-240V 50-60Hz |
Ausgangsspannung |
DC 8V 4A |
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Der Netzteil wurde speziell vom Hersteller für seine Terminals entworfen und muss mit diesen benutzt werden.
Dazugehöriges Terminal / Netzteiltyp
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Label terminal |
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Netzteiltyp |
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Plug Netzadapter (Befestigung an der Wand) |
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8V 2A |
(OUTPUT 8V 2A) oder |
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Büronetzadapter (OUTPUT 8V 4A) |
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8V 3A |
Büronetzadapter (OUTPUT 8V 3A) |
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8V 4A |
Büronetzadapter (OUTPUT 8V 4A) |
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Kabellänge |
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Netzteilkabel |
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ungefähr 1,8 m |
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Telefonkabel |
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ungefähr 3 m |
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Desk Series |
12 |
Copyright© 2017 Ingenico |
900024281 R11 000 07/0217 |
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All rights reserved |
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