INGENICO LANE3000CL User Manual

Lane/3000

Desk/1500

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone] Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction																		4
2_Unpacking																		5
3_Recommendations																		6
3_1 Safety																		6
3_2 Security of your terminal
(tampering attempt detection)																		7
3_3 Main Characteristics																		9
3_3_1 Standard version																		9
3_3_2 Powercharacteristics																		109
3_4 Functionaldescription																		11
3_5 Installation & Connections																		12
3_5_1 Positioning the terminal																		12
3_5_2 Inserting SAM (Secure access module)																		12
3_5_3 Connecting the terminal to the host																			15
3_5_4 Setting the terminal on the standpole																		16
			adaptor
4_Daily use																		18
4_1 Card reading																		18
4_1_1 Swiping a card																		18
4_1_2 Inserting a smart card																		18
4_1_3 Reading a contactless card																		18

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4_2 Signature capture (Option)			19
4_3 Audio (Option)			19

5_Maintenance							20
5_1 Cleaning								20
5_1_1 Cleaning ofthe terminal							20
5_1_2 Entretien du terminal								20
5_1_3 Wartung von Endgeräten							21
5_2 Transport and storage								21
5_3 Troubleshooting								21

6_Cables								23
7_Norms & Marking								24
7_1 Federal Communications
Commission (FCC) Statement								24
7_2 Industry Canada (IC)Statement									26
7_3 Environment (WEEE, Batteries and
Packaging)								26
7_4 Marking								27

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1_Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal

The box may also include the following items depending on your working configuration:

An installation guide

Cable (specific to connectivity requirements)

Power supply unit and power cord

A stylus

Modules

Screws to fix the main cable and the module

CAUTION

The power supply unit provided with your equipment is speciallydesignedforit.Donotuseanyotherpowersupply.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

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3_Recommendations

3_1 Safety

Power on/Power down - Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with the terminal or the power provided by a cash register limited power source (LPS according to IEC60950-1 or IEC62368-1).

Authorized power supply units :

	Power Supply		Type	Supplier	Electrical	Ingenico
	Unit Supplier			reference	characteristics	part number
	PHIHONG		Wallplug	PSC16E-	8VDC 2A	296199611
	TECHNOLOGY			080L6IN-R	Level VI	296196003
	Co. Ltd			PSC16A-
				080L6IN-R

CAUTION

Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Risk of explosion if the battery is replaced by an incorrect type.Dispose ofused battery accordingtotheinstructions.

Electrical power supply network

The electrical outlet must meet the following criteria:

Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use.

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Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

3_2 Security of your terminal (tampering attempt detection)

Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmlyin place; thatthereisnoevidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal.

Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminalisonly grantedtostaffthathave beenindependently verified as being trustworthy.

The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Warranty label

(on the bottom side of the terminal)

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WARNING

If the warranty label is torn or removed, the warranty will be void.

CAUTION

Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.

Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.

Positioning of in-store security cameras such that the PINentry keypad is not visible.

NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

CAUTION

This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico

3_3 Main Characteristics

3_3_1 Standard version

	Weight	254g (8.95 oz)
	(Poids, Gewicht)
	Size	180.2 (L) x 83.2 (W) x 43 (H) mm
	(dimensions, Maße)

Display	2.8” backlit LCD, QVGA (800 x 480 pixels)

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Operating conditions

	Ambient temperature	from 0°C to +40°C (External power supply)
		from 0°C to +45°C (Other)

Max relative humidity	85% RH non-condensing at +40°C
Max altitude	2000 m
Storage conditions
Storage temperature	-20°C, +55°C
Max relative humidity	85% at +55°C

3_3_2 Power characteristics

Power supply units

The terminal can be powered by several ways:

•An external power supply unit (LPS type according IEC60950-1 or IEC62368-1 standard)

•By POE (Power over Ethernet - IEEE 802.3af compliant)

•By USB (5VDC or 12VDC – LPS type)

The characteristics for each type of power supply are detailed hereafter.

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