HP Officejet Pro 8500A User Guide
OFFICEJET PRO 8500A
User Guide
A910
HP Officejet Pro 8500A
(A910) e-All-in-One series
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the printer control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at
accessibility.
For accessibility information for the
Mac OS X, visit the Apple Web site at
www.apple.com/accessibility.
www.hp.com/
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Contents
1 Get started
Accessibility ............................................................................................................................10
Eco-Tips .................................................................................................................................11
Understand the printer parts ...................................................................................................11
Front view .........................................................................................................................11
Printing supplies area .......................................................................................................12
Back view .........................................................................................................................13
Use the printer control panel ...................................................................................................13
Overview of buttons and lights ..........................................................................................13
HP Officejet Pro 8500A (A910a-f) ...............................................................................14
HP OfficeJet Pro 8500A (A910g-z) .............................................................................15
Control-panel display icons ...............................................................................................16
Change printer settings .....................................................................................................18
Select the mode ..........................................................................................................18
Change printer settings ...............................................................................................18
Finding the printer model number ...........................................................................................18
Select print media ...................................................................................................................19
Recommended papers for printing and copying ...............................................................19
Recommended papers for photo printing ..........................................................................20
Tips for selecting and using media ...................................................................................21
Load an original on the scanner glass ....................................................................................21
Load an original in the automatic document feeder (ADF) ......................................................22
Load media .............................................................................................................................23
Load standard-size media ................................................................................................23
Load envelopes ................................................................................................................24
Load cards and photo paper .............................................................................................25
Load transparencies .........................................................................................................26
Load custom-size media ...................................................................................................26
Insert a memory device ..........................................................................................................27
Install the accessories ............................................................................................................28
Install the duplexer ............................................................................................................29
Install Tray 2 .....................................................................................................................29
Turn on accessories in the printer driver ...........................................................................30
To turn on accessories on Windows computers .........................................................30
To turn on accessories on Macintosh computers ........................................................30
Maintain the printer .................................................................................................................30
Clean the scanner glass ...................................................................................................30
Clean the exterior .............................................................................................................31
Clean the automatic document feeder ..............................................................................31
Turn the printer off ..................................................................................................................32
2 Print
Print documents ......................................................................................................................33
Print documents (Windows) ..............................................................................................34
Print documents (Mac OS X) ............................................................................................34
1
Print brochures .......................................................................................................................34
Print brochures (Windows) ...............................................................................................34
Print brochures (Mac OS X) ..............................................................................................35
Print on envelopes ..................................................................................................................35
Print on envelopes (Windows) ..........................................................................................35
Print on envelopes (Mac OS X) ........................................................................................36
Print photos ............................................................................................................................36
Print photos on photo paper (Windows) ............................................................................36
Print photos on photo paper (Mac OS X) ..........................................................................37
Print photos from a memory device ..................................................................................37
Print DPOF photos ............................................................................................................38
Print on special and custom-size paper ..................................................................................39
Print on special or custom-size paper (Mac OS X) ...........................................................39
Print borderless documents ....................................................................................................39
Print borderless documents (Windows) ............................................................................40
Print borderless documents (Mac OS X) ..........................................................................40
3 Scan
Scan an original ......................................................................................................................43
Scan to a computer ...........................................................................................................43
Scan to a memory card .....................................................................................................44
Scan using Webscan ..............................................................................................................44
Scanning documents as editable text .....................................................................................45
4 HP Digital Solutions
What are HP Digital Solutions? ..............................................................................................46
HP Direct Digital Filing ......................................................................................................46
HP Digital Fax ...................................................................................................................46
Requirements .........................................................................................................................47
Set up the HP Digital Solutions ...............................................................................................48
Set up HP Direct Digital Filing ..........................................................................................48
Set Up Scan to Network Folder ..................................................................................49
Set Up Scan to E-mail ................................................................................................50
Set Up HP Digital Fax .......................................................................................................52
Use the HP Digital Solutions ...................................................................................................53
Use HP Scan to Network Folder .......................................................................................53
Use Scan to E-mail ...........................................................................................................53
Use HP Digital Fax ...........................................................................................................54
5 Copy
Copy documents .....................................................................................................................55
Change copy settings .............................................................................................................55
2
Contents
6 Fax
Send a fax ..............................................................................................................................57
Send a standard fax ..........................................................................................................57
Send a standard fax from the computer ............................................................................58
Send a fax manually from a phone ...................................................................................59
Send a fax using monitor dialing .......................................................................................60
Send a fax from memory ..................................................................................................60
Schedule a fax to send later .............................................................................................61
Send a fax to multiple recipients .......................................................................................62
Send a fax in Error Correction Mode ................................................................................62
Receive a fax ..........................................................................................................................63
Receive a fax manually .....................................................................................................63
Set up backup fax .............................................................................................................64
Reprint received faxes from memory ................................................................................65
Poll to receive a fax ..........................................................................................................65
Forward faxes to another number .....................................................................................65
Set the paper size for received faxes ................................................................................66
Set automatic reduction for incoming faxes ......................................................................66
Block unwanted fax numbers ............................................................................................67
Add numbers to the junk fax list ..................................................................................67
Remove numbers from the junk fax list .......................................................................68
Print a Junk Fax Report ..............................................................................................68
Receive faxes to your computer (Fax to PC and Fax to Mac) ...........................................68
Fax to PC and Fax to Mac requirements ....................................................................69
Activate Fax to PC and Fax to Mac ............................................................................69
Modify Fax to PC or Fax to Mac settings ....................................................................69
Set up speed-dial entries ........................................................................................................70
Set up and change speed-dial entries ..............................................................................70
Set up and change group speed-dial entries ....................................................................71
Delete speed-dial entries ..................................................................................................72
Print a list of speed-dial entries .........................................................................................72
Change fax settings ................................................................................................................72
Configure the fax header ..................................................................................................72
Set the answer mode (Auto answer) .................................................................................73
Set the number of rings before answering ........................................................................73
Change the answer ring pattern for distinctive ring ...........................................................73
Set the dial type ................................................................................................................74
Set the redial options ........................................................................................................75
Set the fax speed ..............................................................................................................75
Set the fax sound volume .................................................................................................76
Fax and digital phone services ...............................................................................................76
Fax over Internet Protocol ......................................................................................................76
Use reports .............................................................................................................................77
Print fax confirmation reports ............................................................................................77
Print fax error reports ........................................................................................................78
Print and view the fax log ..................................................................................................79
Clear the fax log ................................................................................................................ 79
Print the details of the last fax transaction ........................................................................79
Print a Caller ID Report .....................................................................................................79
View the Call History .........................................................................................................79
3
7 Web
HP Apps .................................................................................................................................81
Marketsplash by HP ................................................................................................................ 82
8 Work with ink cartridges
Information on ink cartridges and the printheads ....................................................................83
Check the estimated ink levels ...............................................................................................84
Replace the ink cartridges ......................................................................................................84
Store printing supplies ............................................................................................................86
Store ink cartridges ...........................................................................................................86
Store printheads ...............................................................................................................86
9 Solve a problem
HP support ..............................................................................................................................87
Obtain electronic support ..................................................................................................88
HP support by phone ........................................................................................................88
Before you call ............................................................................................................88
Phone support period .................................................................................................89
Telephone support numbers .......................................................................................89
After the phone support period ...................................................................................91
General troubleshooting tips and resources ...........................................................................91
Solve printing problems ..........................................................................................................91
The printer shuts down unexpectedly ...............................................................................92
Alignment fails ..................................................................................................................92
The printer is not responding (nothing prints) ...................................................................92
Printer takes a long time to print .......................................................................................93
Blank or partial page printed .............................................................................................93
Something on the page is missing or incorrect .................................................................93
Placement of the text or graphics is wrong .......................................................................94
Solve print quality problems ....................................................................................................94
General print quality troubleshooting ................................................................................95
Meaningless characters print ............................................................................................95
Ink is smearing .................................................................................................................96
Ink is not filling the text or graphics completely .................................................................96
Output is faded or dull colored ..........................................................................................97
Colors are printing as black and white ..............................................................................97
Wrong colors are printing ..................................................................................................97
Printout shows bleeding colors .........................................................................................97
The printout has a horizontal band of distortion near the bottom of a borderless print .. ...98
Colors do not line up correctly ..........................................................................................98
Text or graphics are streaked ...........................................................................................99
Something on the page is missing or incorrect .................................................................99
Printhead maintenance .....................................................................................................99
To check printhead health ........................................................................................100
To print the print quality diagnostic page ..................................................................100
To align the printheads .............................................................................................101
To calibrate the linefeed ...........................................................................................102
To clean the printheads ............................................................................................102
To clean the printhead contacts manually ................................................................. 103
To replace the printheads .........................................................................................105
Solve paper-feed problems ...................................................................................................108
4
Contents
Solve copy problems ............................................................................................................109
No copy came out ...........................................................................................................109
Copies are blank .............................................................................................................110
Documents are missing or faded ....................................................................................110
Size is reduced ...............................................................................................................110
Copy quality is poor ........................................................................................................111
Copy defects are apparent .............................................................................................111
The printer prints half a page, then ejects the paper .......................................................112
Paper mismatch ..............................................................................................................112
Solve scan problems ............................................................................................................112
Scanner did nothing ........................................................................................................112
Scan takes too long ........................................................................................................113
Part of the document did not scan or text is missing .......................................................113
Text cannot be edited .....................................................................................................113
Error messages appear ..................................................................................................114
Scanned image quality is poor ........................................................................................114
Scan defects are apparent ..............................................................................................115
Solve fax problems ...............................................................................................................116
The fax test failed ...........................................................................................................116
Solve problems using HP Web sites and services ................................................................129
Solve problems using HP Web services .........................................................................129
Solve problems using HP Web sites ...............................................................................130
Solve HP Digital Solutions problems ....................................................................................130
Solving HP Direct Digital Filing problems .......................................................................130
Common problems ...................................................................................................130
Unable to scan to network folder ..............................................................................131
Unable to scan to e-mail ...........................................................................................132
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows) .................................................................................................................132
Solving HP Digital Fax problems ....................................................................................132
Solve memory device problems ............................................................................................134
The printer cannot read the memory device ...................................................................134
The printer cannot read photos on the memory device ...................................................135
Solve wired (Ethernet) network problems .............................................................................135
General network troubleshooting ....................................................................................135
Network port created does not match printer IP address (Windows) ..............................136
Solve wireless problems .......................................................................................................136
Basic wireless troubleshooting ........................................................................................ 136
Advanced wireless troubleshooting ................................................................................137
Step 1: Make sure your computer is connected to your network ..............................137
Step 2: Make sure that the printer is connected to your network ..............................138
Step 3: Check to see if the firewall software is blocking communication ...................139
Step 4: Make sure the printer is online and ready .....................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only) ...............................................................................................140
Step 6: Make sure the HP Network Devices Support service is running
(Windows only) .........................................................................................................141
Add hardware addresses to a wireless access point (WAP) .....................................141
Configure your firewall to work with printers .........................................................................142
5
Solve printer management problems ....................................................................................143
Embedded Web server cannot be opened .....................................................................144
Troubleshoot installation issues ............................................................................................145
Hardware installation suggestions ..................................................................................145
HP software installation suggestions ..............................................................................145
Solve network problems .................................................................................................146
Understand the Self Test Diagnostic Page ...........................................................................147
Understand the network configuration page .........................................................................148
Clear jams ............................................................................................................................150
Clear paper jams ............................................................................................................151
Avoid paper jams ............................................................................................................153
A Technical information
Warranty information ............................................................................................................154
Hewlett-Packard limited warranty statement ...................................................................155
Ink cartridge warranty information ...................................................................................156
Printer specifications .............................................................................................................157
Physical specifications ....................................................................................................157
Product features and capacities ...................................................................................... 157
Processor and memory specifications ............................................................................158
System requirements ......................................................................................................158
Network protocol specifications ......................................................................................159
Embedded Web server specifications .............................................................................159
Media specifications .......................................................................................................159
Understand specifications for supported media ........................................................160
Set minimum margins ...............................................................................................163
Guidelines for printing on both sides of a page .........................................................163
Print specifications ..........................................................................................................164
Copy specifications .........................................................................................................164
Fax specifications ...........................................................................................................164
Scan specifications .........................................................................................................165
HP Web site specifications .............................................................................................165
Environmental specifications ..........................................................................................165
Electrical specifications ...................................................................................................165
Acoustic emission specifications ..................................................................................... 166
Memory device specifications .........................................................................................166
Memory card specifications ......................................................................................166
USB flash drives .......................................................................................................166
6
Contents
Regulatory information ..........................................................................................................167
FCC statement ................................................................................................................ 168
Notice to users in Korea .................................................................................................168
VCCI (Class B) compliance statement for users in Japan ..............................................168
Notice to users in Japan about the power cord ...............................................................169
Noise emission statement for Germany ..........................................................................169
LED indicator statement .................................................................................................169
Gloss of housing of peripheral devices for Germany ......................................................169
Notice to users of the U.S. telephone network: FCC requirements .................................170
Notice to users of the Canadian telephone network .......................................................171
Notice to users in the European Economic Area ............................................................172
Notice to users of the German telephone network ..........................................................172
Australia wired fax statement ..........................................................................................172
Regulatory information for wireless products ..................................................................172
Exposure to radio frequency radiation ......................................................................173
Notice to users in Brazil ............................................................................................173
Notice to users in Canada ......................................................................................... 173
Notice to users in Taiwan .........................................................................................174
European Union regulatory notice ............................................................................175
Regulatory model number ..............................................................................................175
Declaration of conformity ................................................................................................176
Environmental product stewardship program .......................................................................177
Paper use .......................................................................................................................177
Plastics ...........................................................................................................................177
Material safety data sheets .............................................................................................177
Recycling program ..........................................................................................................177
HP inkjet supplies recycling program ..............................................................................177
Disposal of waste equipment by users in private households in the European Union ....178
Power consumption ........................................................................................................179
Chemical Substances .....................................................................................................179
RoHS notices (China only) .............................................................................................179
Third-party licenses ..............................................................................................................180
B HP supplies and accessories
Order printing supplies online ...............................................................................................188
Supplies ................................................................................................................................188
Ink cartridges and printheads .........................................................................................188
HP media ........................................................................................................................189
7
C Additional fax setup
Set up faxing (parallel phone systems) .................................................................................190
Select the correct fax setup for your home or office ........................................................191
Case A: Separate fax line (no voice calls received) ........................................................193
Case B: Set up the printer with DSL ...............................................................................194
Case C: Set up the printer with a PBX phone system or an ISDN line ...........................195
Case D: Fax with a distinctive ring service on the same line ..........................................196
Case E: Shared voice/fax line .........................................................................................197
Case F: Shared voice/fax line with voice mail .................................................................198
Case G: Fax line shared with computer modem (no voice calls received) ......................199
Set up the printer with a computer dial-up modem ...................................................199
Set up the printer with a computer DSL/ADSL modem .............................................201
Case H: Shared voice/fax line with computer modem ....................................................202
Shared voice/fax with computer dial-up modem .......................................................202
Shared voice/fax with computer DSL/ADSL modem .................................................204
Case I: Shared voice/fax line with answering machine ...................................................206
Case J: Shared voice/fax line with computer modem and answering machine ............... 207
Shared voice/fax line with computer dial-up modem and answering machine ..........207
Shared voice/fax line with computer DSL/ADSL modem and answering machine . . .209
Case K: Shared voice/fax line with computer dial-up modem and voice mail .................211
Serial-type fax setup .............................................................................................................213
Test fax setup .......................................................................................................................213
D Network setup
Change basic network settings .............................................................................................215
View and print network settings ......................................................................................215
Turn the wireless radio on and off ................................................................................... 215
Change advanced network settings ......................................................................................215
Set link speed .................................................................................................................216
View IP settings ..............................................................................................................216
Change IP settings .........................................................................................................216
Configure the printer’s firewall settings ...........................................................................216
Creating and using firewall rules ...............................................................................217
Reset network settings ...................................................................................................219
Set up the printer for wireless communication ......................................................................219
To set up a wireless communication using the Wireless Setup Wizard ..........................219
Understand 802.11 wireless network settings ................................................................. 220
Test the wireless connection ..........................................................................................221
Change the connection method ......................................................................................221
Guidelines for ensuring wireless network security ..........................................................221
To add hardware addresses to a WAP .....................................................................222
Other guidelines ........................................................................................................222
Guidelines for reducing interference on a wireless network ............................................222
Uninstall and reinstall the HP software .................................................................................222
E Printer management tools
HP printer software (Windows) .............................................................................................225
HP Utility (Mac OS X) ...........................................................................................................225
8
Contents
Embedded Web server .........................................................................................................225
About cookies .................................................................................................................226
To open the embedded Web server ...............................................................................226
Index...........................................................................................................................................233
9
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
•
Accessibility
Eco-Tips
•
Understand the printer parts
•
Use the printer control panel
•
Finding the printer model number
•
Select print media
•
Load an original on the scanner glass
•
•
Load an original in the automatic document feeder (ADF)
Load media
•
Insert a memory device
•
Install the accessories
•
Maintain the printer
•
Turn the printer off
•
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some
features might not be available. For more information, see
compatibility.
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by usingf your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software and on the printer control panel
have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's Web site at
Operating system
www.hp.com/accessibility.
10 Get started
For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/
accessibility.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided these Eco-Tips to help you focus on ways to assess and reduce the impact
of your printing choices. In addition to specific features in this printer, please visit the
HP Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
multiple pages on same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
• Energy Savings Information: To determine the ENERGY STAR® qualification
status for this printer, see
• Recycled Materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption.
Understand the printer parts
This section contains the following topics:
•
Front view
Printing supplies area
•
•
Back view
Front view
1
2
5
6
7
13
8
12
3
4
10
11
9
Understand the printer parts 11
Chapter 1
1 Automatic document feeder (ADF)
2 Scanner glass
3 Control panel (differs based on the printer model that you have)
4 Control-panel display (differs based on the printer model that you have)
5 Output tray
6 Output tray extension
7 Width guides
8 Tray 1
9 Tray 2 (available with some models)
10 Front universal serial bus (USB) port (PictBridge-enabled)
11 Memory card slots
12 Document feeder tray
13 Width guides
Printing supplies area
5
4
1 Ink cartridge door
2 Ink cartridges
3 Print-carriage access door
4 Printhead latch
5 Printheads
12 Get started
3
2
1
Back view
1
2
3
4
1 Power input
2 Ethernet network port
3 Rear universal serial bus (USB) port
4 Fax ports (1-LINE and 2-EXT)
5 Automatic two-sided printing accessory (duplexer)
Use the printer control panel
This section contains the following topics:
•
Overview of buttons and lights
Control-panel display icons
•
•
Change printer settings
Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer
control panel features for each printer model. For more information, see
printer model number
5
Finding the
Use the printer control panel 13
Chapter 1
HP Officejet Pro 8500A (A910a-f)
1 2 3 4
9
8
567
Label Name and Description
1 Home button: Press this button to return to the home screen from any other screen.
2 Control-panel display: Touch the screen to select menu options. For information about the
3 Help button: Opens the Help menu.
4 Keypad: Use the keypad to enter numbers and text.
5 Wireless button: The button is lit when the 802.11 wireless feature is on. Touch this button
6
7
8 Back button: Touch this button to return to the previous menu.
9
icons that appear on the display, see
to view or print the Wireless Summary or to access Setup options and the Network Menu.
Cancel: Stops a job, exits a menu, or exits settings.
Right arrow button: Navigates through settings in the menus.
Left arrow button: Navigates through settings in the menus.
Control-panel display icons.
14 Get started
HP OfficeJet Pro 8500A (A910g-z)
1 2 3 4
8
7
Label Name and Description
6 5
1 Wireless icon: The button is lit when the 802.11 wireless feature is on. Touch this button to
2 Home: Press this to return to the home screen from any other screen.
3 Control-panel display: Touch the screen to select menu options. For information about the
4 Help button: Opens the Help menu.
5
6
7 Back button: Touch this button to return to the previous menu.
8
view or print the Wireless Summary or to access Setup options and the Network Menu.
icons that appear on the display, see
Right arrow button: Navigates through settings in the menus.
Cancel: Stops a job, exits a menu, or exits settings.
Left arrow button: Navigates through settings in the menus.
Control-panel display icons.
Use the printer control panel 15
Chapter 1
Control-panel display icons
Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is indicated
by the number of curved lines. This is for infrastructure mode. For more
information, see
Shows that ePrint is turned on. For more information, see HP ePrint.
Displays screen where you can make copies or select other options.
Set up the printer for wireless communication.
16 Get started
Displays screen where you can make a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
(continued)
Icon Purpose
Displays a screen where you can use HP Apps. For more information, see HP
Apps
Displays the Photo screen for selecting options.
Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen. The topic that you select
from the Help screen opens a help window on your computer screen.
Displays the Network screen for selecting options.
Officejet Pro 8500A (A910g-z only)
Provides more information about the printer's features.
Officejet Pro 8500A (A910g-z only)
Displays screen where you can see information about the ink cartridges, including
fill levels. This icon has a red border when an ink cartridge needs attention.
Officejet Pro 8500A (A910a-f only)
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on
or off. For more information, see
Officejet Pro 8500A (A910a-f only)
Set the answer mode (Auto answer).
Use the printer control panel 17
Chapter 1
Change printer settings
Use the control panel to change the printer’s mode and settings, print reports, or get
help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP
printer software, the HP Utility (Mac OS X), or the EWS. For more information
about these tools, see
This section contains the following topics:
•
Select the mode
Change printer settings
•
Select the mode
The main menu of the control-panel display shows the available modes for the printer.
NOTE: To select a mode, touch the left arrow or the right arrow to see the
available modes, and then touch the icon to select the desired mode. Follow the
prompts on the control-panel display to complete the job. The control-panel display
returns to the main menu when the job is finished.
To select a different mode
Printer management tools.
Touch the
through the available modes, and then touch the icon to select the desired mode.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Use the button to return to the previous menu.
Change printer settings
To change the printer settings or print reports, use the options available in the Setup
menu:
1. Touch right arrow
2. Touch the arrow buttons to scroll through the menus.
3. Touch the menu items to select menus or options.
NOTE: Use the button to return to the previous menu.
to return to the main menu. Touch left arrow or right arrow to scroll
, and then touch Setup.
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
18 Get started
The model number is printed on a label located inside the printer, near the ink
cartridges area.
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for
optimum print quality. Visit the HP Web site at
HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
Recommended papers for printing and copying
•
Recommended papers for photo printing
•
Tips for selecting and using media
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
www.hp.com for more information about
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is
acid-free for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors. It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
Select print media
19
Chapter 1
(continued)
smearing, bolder blacks and vivid colors. It is acid-free for longer
lasting documents.
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color
presentations vivid and even more impressive. This film is easy to
use and handle and dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look
and feel comparable to a store processed photo. It is available in several sizes,
including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two
finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual
photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp,
crisp images when you use this paper with any inkjet printer. Available in semi-gloss
finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
20 Get started
HP Photo Value Packs
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing
affordable professional photos with your HP printer. Original HP inks and HP
Advanced Photo Paper have been designed to work together so your photos are long
lasting and vivid, print after print. Great for printing out an entire vacation’s worth of
photos or multiple prints to share.
To order HP papers and other supplies, go to
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder
(ADF) (some models only).
• When loading the trays and ADF (some models only), make sure the media is
loaded correctly. For more information, see
automatic document feeder (ADF).
• Do not overload the tray or ADF (some models only). For more information, see
Load media or Load an original in the automatic document feeder (ADF).
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF (some models only):
ƕ Multipart forms
ƕ Media that is damaged, curled, or wrinkled
ƕ Media with cutouts or perforations
ƕ Media that is heavily textured, embossed, or does not accept ink well
ƕ Media that is too lightweight or stretches easily
ƕ Media that contains staples or clips
www.hp.com/buy/supplies. If prompted,
Load media or Load an original in the
NOTE: To scan, copy, or fax documents that contain pages that do not
conform to these guidelines, use the scanner glass. For more information, see
Load an original on the scanner glass.
Load an original on the scanner glass
You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features do not work correctly if the glass and lid
backing are not clean. For more information, see
Load an original on the scanner glass
Maintain the printer.
21
Chapter 1
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size
document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed
using the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 or 50 sheets of plain paper,
depending on the printer model.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original print-side up into the document feeder tray. Place the pages so
that the top edge of the document goes in first. Slide the media into the automatic
22 Get started
document feeder until you hear a tone or see a message on the display indicating
that the loaded pages were detected.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
Load standard-size media
Load envelopes
•
Load cards and photo paper
•
•
Load transparencies
Load custom-size media
•
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
Load standard-size media
To load media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
Load media
23
Chapter 1
3. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load envelopes
To load envelopes
Use these instructions to load an envelope
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
24 Get started
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does
not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge,
make sure the tab is pointing towards the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
Load media
25
Chapter 1
5. Lower the output tray.
6. Pull out the tray extender.
Load transparencies
To load transparencies
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Insert the transparencies, rough-side or print-side down, along the right of the main
tray. Make sure the adhesive strip is pointing towards the back of the printer and
that the stack of transparencies aligns with the right and back edges of the tray.
Also, make sure the stack does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see
Media specifications.
26 Get started
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