OFFICEJET PRO 8500A
User Guide
A910
HP Officejet Pro 8500A
(A910) e-All-in-One series
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the printer control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at
accessibility.
For accessibility information for the
Mac OS X, visit the Apple Web site at
www.apple.com/accessibility.
www.hp.com/
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Contents
1 Get started
Accessibility ............................................................................................................................10
Eco-Tips .................................................................................................................................11
Understand the printer parts ...................................................................................................11
Front view .........................................................................................................................11
Printing supplies area .......................................................................................................12
Back view .........................................................................................................................13
Use the printer control panel ...................................................................................................13
Overview of buttons and lights ..........................................................................................13
HP Officejet Pro 8500A (A910a-f) ...............................................................................14
HP OfficeJet Pro 8500A (A910g-z) .............................................................................15
Control-panel display icons ...............................................................................................16
Change printer settings .....................................................................................................18
Select the mode ..........................................................................................................18
Change printer settings ...............................................................................................18
Finding the printer model number ...........................................................................................18
Select print media ...................................................................................................................19
Recommended papers for printing and copying ...............................................................19
Recommended papers for photo printing ..........................................................................20
Tips for selecting and using media ...................................................................................21
Load an original on the scanner glass ....................................................................................21
Load an original in the automatic document feeder (ADF) ......................................................22
Load media .............................................................................................................................23
Load standard-size media ................................................................................................23
Load envelopes ................................................................................................................24
Load cards and photo paper .............................................................................................25
Load transparencies .........................................................................................................26
Load custom-size media ...................................................................................................26
Insert a memory device ..........................................................................................................27
Install the accessories ............................................................................................................28
Install the duplexer ............................................................................................................29
Install Tray 2 .....................................................................................................................29
Turn on accessories in the printer driver ...........................................................................30
To turn on accessories on Windows computers .........................................................30
To turn on accessories on Macintosh computers ........................................................30
Maintain the printer .................................................................................................................30
Clean the scanner glass ...................................................................................................30
Clean the exterior .............................................................................................................31
Clean the automatic document feeder ..............................................................................31
Turn the printer off ..................................................................................................................32
2 Print
Print documents ......................................................................................................................33
Print documents (Windows) ..............................................................................................34
Print documents (Mac OS X) ............................................................................................34
1
Print brochures .......................................................................................................................34
Print brochures (Windows) ...............................................................................................34
Print brochures (Mac OS X) ..............................................................................................35
Print on envelopes ..................................................................................................................35
Print on envelopes (Windows) ..........................................................................................35
Print on envelopes (Mac OS X) ........................................................................................36
Print photos ............................................................................................................................36
Print photos on photo paper (Windows) ............................................................................36
Print photos on photo paper (Mac OS X) ..........................................................................37
Print photos from a memory device ..................................................................................37
Print DPOF photos ............................................................................................................38
Print on special and custom-size paper ..................................................................................39
Print on special or custom-size paper (Mac OS X) ...........................................................39
Print borderless documents ....................................................................................................39
Print borderless documents (Windows) ............................................................................40
Print borderless documents (Mac OS X) ..........................................................................40
3 Scan
Scan an original ......................................................................................................................43
Scan to a computer ...........................................................................................................43
Scan to a memory card .....................................................................................................44
Scan using Webscan ..............................................................................................................44
Scanning documents as editable text .....................................................................................45
4 HP Digital Solutions
What are HP Digital Solutions? ..............................................................................................46
HP Direct Digital Filing ......................................................................................................46
HP Digital Fax ...................................................................................................................46
Requirements .........................................................................................................................47
Set up the HP Digital Solutions ...............................................................................................48
Set up HP Direct Digital Filing ..........................................................................................48
Set Up Scan to Network Folder ..................................................................................49
Set Up Scan to E-mail ................................................................................................50
Set Up HP Digital Fax .......................................................................................................52
Use the HP Digital Solutions ...................................................................................................53
Use HP Scan to Network Folder .......................................................................................53
Use Scan to E-mail ...........................................................................................................53
Use HP Digital Fax ...........................................................................................................54
5 Copy
Copy documents .....................................................................................................................55
Change copy settings .............................................................................................................55
2
Contents
6 Fax
Send a fax ..............................................................................................................................57
Send a standard fax ..........................................................................................................57
Send a standard fax from the computer ............................................................................58
Send a fax manually from a phone ...................................................................................59
Send a fax using monitor dialing .......................................................................................60
Send a fax from memory ..................................................................................................60
Schedule a fax to send later .............................................................................................61
Send a fax to multiple recipients .......................................................................................62
Send a fax in Error Correction Mode ................................................................................62
Receive a fax ..........................................................................................................................63
Receive a fax manually .....................................................................................................63
Set up backup fax .............................................................................................................64
Reprint received faxes from memory ................................................................................65
Poll to receive a fax ..........................................................................................................65
Forward faxes to another number .....................................................................................65
Set the paper size for received faxes ................................................................................66
Set automatic reduction for incoming faxes ......................................................................66
Block unwanted fax numbers ............................................................................................67
Add numbers to the junk fax list ..................................................................................67
Remove numbers from the junk fax list .......................................................................68
Print a Junk Fax Report ..............................................................................................68
Receive faxes to your computer (Fax to PC and Fax to Mac) ...........................................68
Fax to PC and Fax to Mac requirements ....................................................................69
Activate Fax to PC and Fax to Mac ............................................................................69
Modify Fax to PC or Fax to Mac settings ....................................................................69
Set up speed-dial entries ........................................................................................................70
Set up and change speed-dial entries ..............................................................................70
Set up and change group speed-dial entries ....................................................................71
Delete speed-dial entries ..................................................................................................72
Print a list of speed-dial entries .........................................................................................72
Change fax settings ................................................................................................................72
Configure the fax header ..................................................................................................72
Set the answer mode (Auto answer) .................................................................................73
Set the number of rings before answering ........................................................................73
Change the answer ring pattern for distinctive ring ...........................................................73
Set the dial type ................................................................................................................74
Set the redial options ........................................................................................................75
Set the fax speed ..............................................................................................................75
Set the fax sound volume .................................................................................................76
Fax and digital phone services ...............................................................................................76
Fax over Internet Protocol ......................................................................................................76
Use reports .............................................................................................................................77
Print fax confirmation reports ............................................................................................77
Print fax error reports ........................................................................................................78
Print and view the fax log ..................................................................................................79
Clear the fax log ................................................................................................................ 79
Print the details of the last fax transaction ........................................................................79
Print a Caller ID Report .....................................................................................................79
View the Call History .........................................................................................................79
3
7 Web
HP Apps .................................................................................................................................81
Marketsplash by HP ................................................................................................................ 82
8 Work with ink cartridges
Information on ink cartridges and the printheads ....................................................................83
Check the estimated ink levels ...............................................................................................84
Replace the ink cartridges ......................................................................................................84
Store printing supplies ............................................................................................................86
Store ink cartridges ...........................................................................................................86
Store printheads ...............................................................................................................86
9 Solve a problem
HP support ..............................................................................................................................87
Obtain electronic support ..................................................................................................88
HP support by phone ........................................................................................................88
Before you call ............................................................................................................88
Phone support period .................................................................................................89
Telephone support numbers .......................................................................................89
After the phone support period ...................................................................................91
General troubleshooting tips and resources ...........................................................................91
Solve printing problems ..........................................................................................................91
The printer shuts down unexpectedly ...............................................................................92
Alignment fails ..................................................................................................................92
The printer is not responding (nothing prints) ...................................................................92
Printer takes a long time to print .......................................................................................93
Blank or partial page printed .............................................................................................93
Something on the page is missing or incorrect .................................................................93
Placement of the text or graphics is wrong .......................................................................94
Solve print quality problems ....................................................................................................94
General print quality troubleshooting ................................................................................95
Meaningless characters print ............................................................................................95
Ink is smearing .................................................................................................................96
Ink is not filling the text or graphics completely .................................................................96
Output is faded or dull colored ..........................................................................................97
Colors are printing as black and white ..............................................................................97
Wrong colors are printing ..................................................................................................97
Printout shows bleeding colors .........................................................................................97
The printout has a horizontal band of distortion near the bottom of a borderless print .. ...98
Colors do not line up correctly ..........................................................................................98
Text or graphics are streaked ...........................................................................................99
Something on the page is missing or incorrect .................................................................99
Printhead maintenance .....................................................................................................99
To check printhead health ........................................................................................100
To print the print quality diagnostic page ..................................................................100
To align the printheads .............................................................................................101
To calibrate the linefeed ...........................................................................................102
To clean the printheads ............................................................................................102
To clean the printhead contacts manually ................................................................. 103
To replace the printheads .........................................................................................105
Solve paper-feed problems ...................................................................................................108
4
Contents
Solve copy problems ............................................................................................................109
No copy came out ...........................................................................................................109
Copies are blank .............................................................................................................110
Documents are missing or faded ....................................................................................110
Size is reduced ...............................................................................................................110
Copy quality is poor ........................................................................................................111
Copy defects are apparent .............................................................................................111
The printer prints half a page, then ejects the paper .......................................................112
Paper mismatch ..............................................................................................................112
Solve scan problems ............................................................................................................112
Scanner did nothing ........................................................................................................112
Scan takes too long ........................................................................................................113
Part of the document did not scan or text is missing .......................................................113
Text cannot be edited .....................................................................................................113
Error messages appear ..................................................................................................114
Scanned image quality is poor ........................................................................................114
Scan defects are apparent ..............................................................................................115
Solve fax problems ...............................................................................................................116
The fax test failed ...........................................................................................................116
Solve problems using HP Web sites and services ................................................................129
Solve problems using HP Web services .........................................................................129
Solve problems using HP Web sites ...............................................................................130
Solve HP Digital Solutions problems ....................................................................................130
Solving HP Direct Digital Filing problems .......................................................................130
Common problems ...................................................................................................130
Unable to scan to network folder ..............................................................................131
Unable to scan to e-mail ...........................................................................................132
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows) .................................................................................................................132
Solving HP Digital Fax problems ....................................................................................132
Solve memory device problems ............................................................................................134
The printer cannot read the memory device ...................................................................134
The printer cannot read photos on the memory device ...................................................135
Solve wired (Ethernet) network problems .............................................................................135
General network troubleshooting ....................................................................................135
Network port created does not match printer IP address (Windows) ..............................136
Solve wireless problems .......................................................................................................136
Basic wireless troubleshooting ........................................................................................ 136
Advanced wireless troubleshooting ................................................................................137
Step 1: Make sure your computer is connected to your network ..............................137
Step 2: Make sure that the printer is connected to your network ..............................138
Step 3: Check to see if the firewall software is blocking communication ...................139
Step 4: Make sure the printer is online and ready .....................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only) ...............................................................................................140
Step 6: Make sure the HP Network Devices Support service is running
(Windows only) .........................................................................................................141
Add hardware addresses to a wireless access point (WAP) .....................................141
Configure your firewall to work with printers .........................................................................142
5
Solve printer management problems ....................................................................................143
Embedded Web server cannot be opened .....................................................................144
Troubleshoot installation issues ............................................................................................145
Hardware installation suggestions ..................................................................................145
HP software installation suggestions ..............................................................................145
Solve network problems .................................................................................................146
Understand the Self Test Diagnostic Page ...........................................................................147
Understand the network configuration page .........................................................................148
Clear jams ............................................................................................................................150
Clear paper jams ............................................................................................................151
Avoid paper jams ............................................................................................................153
A Technical information
Warranty information ............................................................................................................154
Hewlett-Packard limited warranty statement ...................................................................155
Ink cartridge warranty information ...................................................................................156
Printer specifications .............................................................................................................157
Physical specifications ....................................................................................................157
Product features and capacities ...................................................................................... 157
Processor and memory specifications ............................................................................158
System requirements ......................................................................................................158
Network protocol specifications ......................................................................................159
Embedded Web server specifications .............................................................................159
Media specifications .......................................................................................................159
Understand specifications for supported media ........................................................160
Set minimum margins ...............................................................................................163
Guidelines for printing on both sides of a page .........................................................163
Print specifications ..........................................................................................................164
Copy specifications .........................................................................................................164
Fax specifications ...........................................................................................................164
Scan specifications .........................................................................................................165
HP Web site specifications .............................................................................................165
Environmental specifications ..........................................................................................165
Electrical specifications ...................................................................................................165
Acoustic emission specifications ..................................................................................... 166
Memory device specifications .........................................................................................166
Memory card specifications ......................................................................................166
USB flash drives .......................................................................................................166
6
Contents
Regulatory information ..........................................................................................................167
FCC statement ................................................................................................................ 168
Notice to users in Korea .................................................................................................168
VCCI (Class B) compliance statement for users in Japan ..............................................168
Notice to users in Japan about the power cord ...............................................................169
Noise emission statement for Germany ..........................................................................169
LED indicator statement .................................................................................................169
Gloss of housing of peripheral devices for Germany ......................................................169
Notice to users of the U.S. telephone network: FCC requirements .................................170
Notice to users of the Canadian telephone network .......................................................171
Notice to users in the European Economic Area ............................................................172
Notice to users of the German telephone network ..........................................................172
Australia wired fax statement ..........................................................................................172
Regulatory information for wireless products ..................................................................172
Exposure to radio frequency radiation ......................................................................173
Notice to users in Brazil ............................................................................................173
Notice to users in Canada ......................................................................................... 173
Notice to users in Taiwan .........................................................................................174
European Union regulatory notice ............................................................................175
Regulatory model number ..............................................................................................175
Declaration of conformity ................................................................................................176
Environmental product stewardship program .......................................................................177
Paper use .......................................................................................................................177
Plastics ...........................................................................................................................177
Material safety data sheets .............................................................................................177
Recycling program ..........................................................................................................177
HP inkjet supplies recycling program ..............................................................................177
Disposal of waste equipment by users in private households in the European Union ....178
Power consumption ........................................................................................................179
Chemical Substances .....................................................................................................179
RoHS notices (China only) .............................................................................................179
Third-party licenses ..............................................................................................................180
B HP supplies and accessories
Order printing supplies online ...............................................................................................188
Supplies ................................................................................................................................188
Ink cartridges and printheads .........................................................................................188
HP media ........................................................................................................................189
7
C Additional fax setup
Set up faxing (parallel phone systems) .................................................................................190
Select the correct fax setup for your home or office ........................................................191
Case A: Separate fax line (no voice calls received) ........................................................193
Case B: Set up the printer with DSL ...............................................................................194
Case C: Set up the printer with a PBX phone system or an ISDN line ...........................195
Case D: Fax with a distinctive ring service on the same line ..........................................196
Case E: Shared voice/fax line .........................................................................................197
Case F: Shared voice/fax line with voice mail .................................................................198
Case G: Fax line shared with computer modem (no voice calls received) ......................199
Set up the printer with a computer dial-up modem ...................................................199
Set up the printer with a computer DSL/ADSL modem .............................................201
Case H: Shared voice/fax line with computer modem ....................................................202
Shared voice/fax with computer dial-up modem .......................................................202
Shared voice/fax with computer DSL/ADSL modem .................................................204
Case I: Shared voice/fax line with answering machine ...................................................206
Case J: Shared voice/fax line with computer modem and answering machine ............... 207
Shared voice/fax line with computer dial-up modem and answering machine ..........207
Shared voice/fax line with computer DSL/ADSL modem and answering machine . . .209
Case K: Shared voice/fax line with computer dial-up modem and voice mail .................211
Serial-type fax setup .............................................................................................................213
Test fax setup .......................................................................................................................213
D Network setup
Change basic network settings .............................................................................................215
View and print network settings ......................................................................................215
Turn the wireless radio on and off ................................................................................... 215
Change advanced network settings ......................................................................................215
Set link speed .................................................................................................................216
View IP settings ..............................................................................................................216
Change IP settings .........................................................................................................216
Configure the printer’s firewall settings ...........................................................................216
Creating and using firewall rules ...............................................................................217
Reset network settings ...................................................................................................219
Set up the printer for wireless communication ......................................................................219
To set up a wireless communication using the Wireless Setup Wizard ..........................219
Understand 802.11 wireless network settings ................................................................. 220
Test the wireless connection ..........................................................................................221
Change the connection method ......................................................................................221
Guidelines for ensuring wireless network security ..........................................................221
To add hardware addresses to a WAP .....................................................................222
Other guidelines ........................................................................................................222
Guidelines for reducing interference on a wireless network ............................................222
Uninstall and reinstall the HP software .................................................................................222
E Printer management tools
HP printer software (Windows) .............................................................................................225
HP Utility (Mac OS X) ...........................................................................................................225
8
Contents
Embedded Web server .........................................................................................................225
About cookies .................................................................................................................226
To open the embedded Web server ...............................................................................226
Index...........................................................................................................................................233
9
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
•
Accessibility
Eco-Tips
•
Understand the printer parts
•
Use the printer control panel
•
Finding the printer model number
•
Select print media
•
Load an original on the scanner glass
•
•
Load an original in the automatic document feeder (ADF)
Load media
•
Insert a memory device
•
Install the accessories
•
Maintain the printer
•
Turn the printer off
•
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some
features might not be available. For more information, see
compatibility.
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by usingf your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software and on the printer control panel
have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's Web site at
Operating system
www.hp.com/accessibility.
10 Get started
For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/
accessibility.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided these Eco-Tips to help you focus on ways to assess and reduce the impact
of your printing choices. In addition to specific features in this printer, please visit the
HP Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
multiple pages on same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
• Energy Savings Information: To determine the ENERGY STAR® qualification
status for this printer, see
• Recycled Materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption.
Understand the printer parts
This section contains the following topics:
•
Front view
Printing supplies area
•
•
Back view
Front view
1
2
5
6
7
13
8
12
3
4
10
11
9
Understand the printer parts 11
Chapter 1
1 Automatic document feeder (ADF)
2 Scanner glass
3 Control panel (differs based on the printer model that you have)
4 Control-panel display (differs based on the printer model that you have)
5 Output tray
6 Output tray extension
7 Width guides
8 Tray 1
9 Tray 2 (available with some models)
10 Front universal serial bus (USB) port (PictBridge-enabled)
11 Memory card slots
12 Document feeder tray
13 Width guides
Printing supplies area
5
4
1 Ink cartridge door
2 Ink cartridges
3 Print-carriage access door
4 Printhead latch
5 Printheads
12 Get started
3
2
1
Back view
1
2
3
4
1 Power input
2 Ethernet network port
3 Rear universal serial bus (USB) port
4 Fax ports (1-LINE and 2-EXT)
5 Automatic two-sided printing accessory (duplexer)
Use the printer control panel
This section contains the following topics:
•
Overview of buttons and lights
Control-panel display icons
•
•
Change printer settings
Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer
control panel features for each printer model. For more information, see
printer model number
5
Finding the
Use the printer control panel 13
Chapter 1
HP Officejet Pro 8500A (A910a-f)
1 2 3 4
9
8
567
Label Name and Description
1 Home button: Press this button to return to the home screen from any other screen.
2 Control-panel display: Touch the screen to select menu options. For information about the
3 Help button: Opens the Help menu.
4 Keypad: Use the keypad to enter numbers and text.
5 Wireless button: The button is lit when the 802.11 wireless feature is on. Touch this button
6
7
8 Back button: Touch this button to return to the previous menu.
9
icons that appear on the display, see
to view or print the Wireless Summary or to access Setup options and the Network Menu.
Cancel: Stops a job, exits a menu, or exits settings.
Right arrow button: Navigates through settings in the menus.
Left arrow button: Navigates through settings in the menus.
Control-panel display icons.
14 Get started
HP OfficeJet Pro 8500A (A910g-z)
1 2 3 4
8
7
Label Name and Description
6 5
1 Wireless icon: The button is lit when the 802.11 wireless feature is on. Touch this button to
2 Home: Press this to return to the home screen from any other screen.
3 Control-panel display: Touch the screen to select menu options. For information about the
4 Help button: Opens the Help menu.
5
6
7 Back button: Touch this button to return to the previous menu.
8
view or print the Wireless Summary or to access Setup options and the Network Menu.
icons that appear on the display, see
Right arrow button: Navigates through settings in the menus.
Cancel: Stops a job, exits a menu, or exits settings.
Left arrow button: Navigates through settings in the menus.
Control-panel display icons.
Use the printer control panel 15
Chapter 1
Control-panel display icons
Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is indicated
by the number of curved lines. This is for infrastructure mode. For more
information, see
Shows that ePrint is turned on. For more information, see HP ePrint.
Displays screen where you can make copies or select other options.
Set up the printer for wireless communication.
16 Get started
Displays screen where you can make a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
(continued)
Icon Purpose
Displays a screen where you can use HP Apps. For more information, see HP
Apps
Displays the Photo screen for selecting options.
Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen. The topic that you select
from the Help screen opens a help window on your computer screen.
Displays the Network screen for selecting options.
Officejet Pro 8500A (A910g-z only)
Provides more information about the printer's features.
Officejet Pro 8500A (A910g-z only)
Displays screen where you can see information about the ink cartridges, including
fill levels. This icon has a red border when an ink cartridge needs attention.
Officejet Pro 8500A (A910a-f only)
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on
or off. For more information, see
Officejet Pro 8500A (A910a-f only)
Set the answer mode (Auto answer).
Use the printer control panel 17
Chapter 1
Change printer settings
Use the control panel to change the printer’s mode and settings, print reports, or get
help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP
printer software, the HP Utility (Mac OS X), or the EWS. For more information
about these tools, see
This section contains the following topics:
•
Select the mode
Change printer settings
•
Select the mode
The main menu of the control-panel display shows the available modes for the printer.
NOTE: To select a mode, touch the left arrow or the right arrow to see the
available modes, and then touch the icon to select the desired mode. Follow the
prompts on the control-panel display to complete the job. The control-panel display
returns to the main menu when the job is finished.
To select a different mode
Printer management tools.
Touch the
through the available modes, and then touch the icon to select the desired mode.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Use the button to return to the previous menu.
Change printer settings
To change the printer settings or print reports, use the options available in the Setup
menu:
1. Touch right arrow
2. Touch the arrow buttons to scroll through the menus.
3. Touch the menu items to select menus or options.
NOTE: Use the button to return to the previous menu.
to return to the main menu. Touch left arrow or right arrow to scroll
, and then touch Setup.
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
18 Get started
The model number is printed on a label located inside the printer, near the ink
cartridges area.
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for
optimum print quality. Visit the HP Web site at
HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
Recommended papers for printing and copying
•
Recommended papers for photo printing
•
Tips for selecting and using media
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
www.hp.com for more information about
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is
acid-free for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors. It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
Select print media
19
Chapter 1
(continued)
smearing, bolder blacks and vivid colors. It is acid-free for longer
lasting documents.
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color
presentations vivid and even more impressive. This film is easy to
use and handle and dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look
and feel comparable to a store processed photo. It is available in several sizes,
including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two
finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual
photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp,
crisp images when you use this paper with any inkjet printer. Available in semi-gloss
finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
20 Get started
HP Photo Value Packs
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing
affordable professional photos with your HP printer. Original HP inks and HP
Advanced Photo Paper have been designed to work together so your photos are long
lasting and vivid, print after print. Great for printing out an entire vacation’s worth of
photos or multiple prints to share.
To order HP papers and other supplies, go to
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder
(ADF) (some models only).
• When loading the trays and ADF (some models only), make sure the media is
loaded correctly. For more information, see
automatic document feeder (ADF).
• Do not overload the tray or ADF (some models only). For more information, see
Load media or Load an original in the automatic document feeder (ADF).
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF (some models only):
ƕ Multipart forms
ƕ Media that is damaged, curled, or wrinkled
ƕ Media with cutouts or perforations
ƕ Media that is heavily textured, embossed, or does not accept ink well
ƕ Media that is too lightweight or stretches easily
ƕ Media that contains staples or clips
www.hp.com/buy/supplies. If prompted,
Load media or Load an original in the
NOTE: To scan, copy, or fax documents that contain pages that do not
conform to these guidelines, use the scanner glass. For more information, see
Load an original on the scanner glass.
Load an original on the scanner glass
You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features do not work correctly if the glass and lid
backing are not clean. For more information, see
Load an original on the scanner glass
Maintain the printer.
21
Chapter 1
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size
document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed
using the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 or 50 sheets of plain paper,
depending on the printer model.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original print-side up into the document feeder tray. Place the pages so
that the top edge of the document goes in first. Slide the media into the automatic
22 Get started
document feeder until you hear a tone or see a message on the display indicating
that the loaded pages were detected.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
Load standard-size media
Load envelopes
•
Load cards and photo paper
•
•
Load transparencies
Load custom-size media
•
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
Load standard-size media
To load media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
Load media
23
Chapter 1
3. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load envelopes
To load envelopes
Use these instructions to load an envelope
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
24 Get started
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does
not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge,
make sure the tab is pointing towards the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
Load media
25
Chapter 1
5. Lower the output tray.
6. Pull out the tray extender.
Load transparencies
To load transparencies
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Insert the transparencies, rough-side or print-side down, along the right of the main
tray. Make sure the adhesive strip is pointing towards the back of the printer and
that the stack of transparencies aligns with the right and back edges of the tray.
Also, make sure the stack does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see
Media specifications.
26 Get started
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull the input tray to extend it.
3. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Insert a memory device
If your digital camera uses a memory card to store photos, you can insert the memory
card into the printer to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo light
is not blinking. Also, never insert more than one memory card at a time as this can
also damage files on the memory cards.
NOTE: The printer does not support encrypted memory cards.
For more information on the supported memory cards, see Memory device
specifications.
To insert a memory card
1. Turn the memory card so that the label faces up, and the contacts are facing the
printer.
2. Insert the memory card into the corresponding memory card slot.
NOTE: You cannot insert more than one memory card in the printer.
Insert a memory device
27
Chapter 1
To connect a storage device
1. If you are connecting a digital camera, change the USB mode of the camera to
storage mode, and then connect one end of the USB cable to the camera.
NOTE: Different cameras use different terms to describe the storage mode.
For instance, some cameras have a digital camera setting and a disk drive
setting. In this instance, the disk drive setting is the storage mode setting. If
storage mode does not work on your camera, you might need to upgrade the
camera firmware. For more information, see the documentation that came with
the camera.
2. Insert the USB storage device or the other end of the camera’s USB cable to the
USB port on the front of the printer.
NOTE: If your USB device does not fit into this port due to size limitations, or if
the connector on the device is shorter than 11 mm (0.43 in), you will need to
purchase a USB extension cable in order to use your device with this port. For
more information on supported USB devices, see
Install the accessories
This section contains the following topics:
•
Install the duplexer
Install Tray 2
•
Turn on accessories in the printer driver
•
Memory card specifications.
28 Get started
Install the duplexer
You can print on both sides of a sheet of paper automatically. For information on using
the duplexer, see
To install the duplexer
Ÿ Slide the duplexer into the printer until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the printer.
Print on both sides (duplexing).
Install Tray 2
Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP
supplies and accessories.
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
2. Turn off the printer, and disconnect the power cord.
3. Set the printer on top of the tray.
4. Connect the power cord and turn on the printer.
5. Enable Tray 2 in the printer driver. For more information, see
NOTE: This feature is available with some models of the printer.
prepared location. The surface must be sturdy and level.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of
the printer.
Turn on accessories
in the printer driver.
Install the accessories
29
Chapter 1
Turn on accessories in the printer driver
• To turn on accessories on Windows computers
•
To turn on accessories on Macintosh computers
To turn on accessories on Windows computers
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties.
3. Select the Device Settings tab. Click the accessory that you want to turn on, click
Installed from the drop-down menu, and then click OK.
To turn on accessories on Macintosh computers
The Mac OS automatically turns on all accessories in the printer driver when you
install the printer software. If you add a new accessory later, follow these steps:
1. Open the System Preferences and then select Print & Fax.
2. Click Options & Supplies.
3. Click the Driver tab.
4. Select the options you want to install, and then click OK.
Maintain the printer
This section provides instructions for keeping the printer in top working condition.
Perform these maintenance procedures as necessary.
•
Clean the scanner glass
Clean the exterior
•
Clean the automatic document feeder
•
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame
can slow down performance, degrade the quality of scans, and affect the accuracy
of special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn the printer off. For more information, see
2. Lift the scanner lid.
30 Get started
Turn the printer off.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage
the scanner.
4. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the printer does not require cleaning. Keep fluids away from the interior of
the printer, as well as from the printer control panel.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
Maintain the printer
31
Chapter 1
cover to access the pick assembly inside the automatic document feeder, clean the
rollers or separator pad, and then close the cover.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).
2
3
1
1 Automatic document feeder cover
2 Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Turn the printer off
Turn the printer off by pressing the Power button located on the printer. Wait until the
power light turns off before unplugging the power cord or turning off a power strip. If
you incorrectly turn the printer off, the print carriage might not return to the correct
position causing problems with the ink cartridges and print quality issues.
32 Get started
2 Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information about selecting the best print
media for your documents, see
Choose a print job to continue:
Select print media.
Print documents
Print brochures
Print on envelopes
Print photos
Print documents
NOTE: With certain types of paper, you can print on both sides of a sheet of
paper (called “two-sided printing” or “duplex printing”). For more information, see
Print on both sides (duplexing).
Print on special and custom-size paper
Print borderless documents
Print 33
Chapter 2
NOTE: You can print from anywhere by using HP's ePrint feature. For more
information, see
Follow the instructions for your operating system.
•
Print documents (Windows)
Print documents (Mac OS X)
•
HP ePrint.
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Change the print settings for the option provided in the pop-up menus, as
appropriate for your project.
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. Click Print to begin printing.
Print brochures
NOTE: You can print from anywhere by using HP's ePrint feature. For more
information, see
Follow the instructions for your operating system.
•
Print brochures (Windows)
Print brochures (Mac OS X)
•
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP
software provided with the printer. For more information on the HP software, see
Printer management tools.
34 Print
HP ePrint.
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click OK.
8. Click Print to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Select Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: the appropriate brochure paper type
• Quality: Normal or Best
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
When selecting envelopes, avoid envelopes that have a very slick finish, self-stick
adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled
edges, or areas that are wrinkled, torn, or otherwise damaged.
Make sure the envelopes you load in the printer are tightly constructed and that the
folds are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
•
Print on envelopes (Windows)
1. Load envelopes in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
Print on envelopes 35
Chapter 2
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the
Paper Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. select the appropriate envelope size in the Paper Size pop-up menu.
5. Select the Orientation option.
NOTE: If your computer is using Mac OS X (v10.5 or v10.6), click the blue
disclosure triangle next to the Printer selection to access these options.
6. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could reduce the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
Print photos on photo paper (Windows)
•
Print photos on photo paper (Mac OS X)
Print photos from a memory device
•
Print DPOF photos
•
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. To print the photo in black and white, click the Advanced tab and then change the
Print in Grayscale option.
6. Click OK, and then click Print or OK to begin printing.
36 Print
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. Select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
6. To print the photo in black and white, click Grayscale from the Color pop-up
menu, and then select one of the following options:
• High Quality: uses all the available colors to print your photo in grayscale.
This creates smooth and natural shades of gray.
• Black Print Cartridge Only: uses black ink to print your photo in grayscale.
The gray shading is created by varying patterns of black dots, which might
result in a grainy image.
7. Select any other print settings that you want, and then click Print to begin printing.
Print photos from a memory device
You can insert supported memory cards into the slots located on the front of the
printer. In addition, you can connect a USB storage device (such as a keychain drive
or portable hard drive) to the USB port on the front of the printer. You can also connect
a digital camera in storage mode to the USB port on the front of the printer and print
photos directly from the camera.
For more information about using memory devices, see
Insert a memory device.
CAUTION: Attempting to remove a memory device while it is being accessed can
damage files on the card. You can safely remove a card only when the status light
is not blinking. Also, never insert more than one storage device at a time as this
can also damage files on the storage device.
To print selected photos
NOTE: This function is only available if the memory device does not contain
Digital Print Order Format (DPOF) content.
Print photos 37
Chapter 2
1. Insert your memory card into the appropriate slot on the printer. The Photo screen
appears on the control panel display.
2. Touch View & Print. The photos are displayed.
3. Do one of the following.
a. Touch Select All.
b. Touch Settings to make changes to layout, paper type, or date stamp, and
then select Done.
c. Touch Print. The preview screen appears. You have options on this screen to
adjust the settings or add more photos. Touch the right and left arrows to
preview all photos.
d. Touch Print to print all the photos on the memory card.
- or a. Touch a photo you want to print. The photo enlarges and gives you several
editing options.
• Touch the up and down arrows to specify the number of copies you want
to print.
• Touch the Full Screen icon to enlarge the photo to fill the screen.
• Touch Edit to make changes to the photo before printing, such as Rotate,
Crop, and Red Eye Removal.
b. When you are finished making changes to the photo, touch Done. The preview
image of the selected photo appears.
c. Touch one of the following options.
• Touch Add More to select and edit more photos.
• Touch Settings to make changes to the way the photos are printed, such
as layout, paper type, and date stamp, and then select Done.
• Touch Print to print the selected photos.
Print DPOF photos
Camera-selected photos are photos you marked for printing with your digital camera.
Depending on your camera, the camera might identify page layout, number of copies,
rotation, and other print settings.
The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you do
not have to reselect the photos to print.
When you print camera-selected photos, the printer's print settings do not apply; the
DPOF settings for page layout and number of copies override those of the printer.
NOTE: Not all digital cameras enable you to tag your photos for printing. See the
documentation that came with your digital camera to see if your camera supports
DPOF file format 1.1.
To print camera-selected photos using the DPOF standard
1. Insert your memory device into the appropriate slot on the printer.
2. When prompted, do one of the following:
• Touch OK to print all DPOF-tagged photos.
• Touch No to bypass DPOF printing.
38 Print
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: With certain types of paper, you can print on both sides of a sheet of
paper (called “two-sided printing” or “duplex printing”). For more information, see
Print on both sides (duplexing).
Follow the instructions for your operating system.
Print on special or custom-size paper (Mac OS X)
•
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom
size in the HP software provided with the printer. For instructions, see
custom sizes (Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
Select any other print settings that you want, and then click Print to begin printing.
5. Change any other settings, and then click Print to begin printing.
Set up
Set up custom sizes (Mac OS X)
1. From the File menu in your software application, click Print.
2. Select the desired printer in the Format for pop-up menu.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
4. Click the + on the left side of the screen, double-click Untitled, and type a name
for the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if
you want to customize them.
6. Click OK.
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and
a range of standard media sizes.
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
Print borderless documents 39
Chapter 2
NOTE: Before printing a borderless document, open the file in a software
application and assign the image size. Make sure the size corresponds to the
media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
•
Print borderless documents (Windows)
Print borderless documents (Mac OS X)
•
Print borderless documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Borderless Printing option, click Print Borderless.
7. Click the Paper/Qualtiy tab. In the Media drop-down list, select the appropriate
paper type.
8. Click OK, and then click Print or OK to begin printing.
Print borderless documents (Mac OS X)
NOTE: Follow these instructions to enable borderless printing.
Mac OS 10.6. Under Paper Type/Quality, click to select the Print Borderless
check box and adjust theBorderless Expansion setting as needed.
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. If necessary, select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
6. Select any other print settings that you want, and then click Print to begin printing.
40 Print
HP ePrint
With HP ePrint, you can print from email connected mobile phones, netbooks, or other
mobile devices—anywhere, anytime. Using your mobile device service and the
printer’s Web Services, you can print documents to a printer that could be sitting next
to you or sitting thousands of miles away.
To use the HP ePrint service, you need to have the following components:
• An HP ePrint-enabled printer that is connected to the Internet (either using an
Ethernet cable or wireless connection)
• A device that has a functioning email capability
Follow the instructions on the printer’s control panel to enable and set up the printer’s
Web Services. For more information, see
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the duplexer.
NOTE: The printer driver does not support manual duplexing. Two-sided printing
requires an HP Automatic Two-sided Printing Accessory (duplexer) to be installed
on the printer. A duplexer is standard on all models of the HP Officejet Pro 8500A
(A910) e-All-in-One series printer.
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see
duplexer.
3. With a document open, click Print on the File menu, and then select Print on
Both Sides on the Layout tab.
4. Change any other settings, and then click OK.
5. Print your document.
www.hp.com/go/ePrintCenter.
Guidelines for printing on
Install the
Perform two-sided printing (Mac OS X)
NOTE: Follow these instructions to enable two-sided printing and to change
binding options.
Mac OS 10.5. Click Two-Sided Printing under Copies & Pages, and then select
the appropriate binding type.
Mac OS 10.6.On the print dialog box, click to select the Two-Sided check box next
to the Copies and Collated options. If the Two-Sided option is not available, verify
that the duplex accessory is enabled in the printer driver. Select the binding type
on the Layout panel.
Print on both sides (duplexing)
41
Chapter 2
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see
Install the
duplexer.
3. Verify that you are using the correct printer and page size in the Page Setup.
4. On the File menu, click Print.
5. Select the option to print on both sides.
6. Change any other settings, and then click Print.
42 Print
3 Scan
You can use the printer’s control panel to scan documents, photos, and other originals
and send them to a variety of destinations, such as a folder on a computer. You can
also scan these originals from your computer using either the HP software provided
with the printer or TWAIN-compliant or WIA-compliant programs.
When scanning documents, you can use the HP software to scan documents into
a format that you can search, copy, paste, and edit.
NOTE: Some scan functions are only available after you install the HP software.
TIP: If you have problems scanning documents, see Solve scan problems
This section contains the following topics:
•
Scan an original
Scan using Webscan
•
Scanning documents as editable text
•
Scan an original
This section contains the following topics:
NOTE: Your printer and computer must be connected and turned on.
NOTE: If you are scanning an original from the printer control panel or from your
computer using a the HP printer software, the HP software provided with the
printer must also be installed and running on your computer prior to scanning.
NOTE: If you are scanning a borderless original, load the original on the scanner
glass, not the ADF.
• Scan to a computer
Scan to a memory card
•
Scan to a computer
To scan an original to a computer from the printer control panel
Use these steps to scan from the control panel.
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Scan, and then select Computer.
NOTE: Windows users: If your computer does not appear in the list of
destinations, you will need to restart your HP software's scan function on the
destination computer.
Load an original on the scanner glass or Load an
Scan 43
Chapter 3
3. Touch Document Type to select the type of document you want to save. Make
changes to scan options, if needed.
4. Touch Start Scan.
To scan an original from HP printer software
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. On the computer, open the HP scanning software:
• Windows: From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select HP Scan.
• Mac OS X: Click the HP Utility icon in the Dock, click Applications, and then
double-click HP Scan 3.
3. To start the scan, click Scan.
NOTE: For more information, see the online Help provided with the scanning
software.
Scan to a memory card
To scan an original to a computer from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Insert a memory card. For more information, see
3. Touch Scan, and then select Memory Device.
4. Touch Document Type to select the type of document you want to save. Make
changes to scan options, if needed.
5. Touch Start Scan.
Load an original on the scanner glass or Load an
Load an original on the scanner glass or Load an
Insert a memory device.
Scan using Webscan
Webscan is a feature of the embedded Web server that lets you scan photos and
documents from your printer to your computer using a Web browser. This feature is
available even if you did not install the printer software on your computer.
44 Scan
For more information, see Embedded Web server.
To scan using Webscan
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see Load an original on the scanner glass or
original on the scanner glass or Load an original in the automatic document feeder
(ADF).
2. Open the embedded Web server. For more information, see
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then
click Start Scan.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into
a format that you can search, copy, paste, and edit. This allows you to edit letters,
newspaper clippings, and many other documents.
To ensure that the software can convert your documents successfully, do the following:
• Make sure the scanner glass or ADF window is clean.
When the printer scans the document, smudges or dust on the scanner glass or
ADF window can be scanned, as well, and can prevent the software from
converting the document to editable text.
• Make sure the document is loaded correctly.
When scanning documents as editable text from the ADF, the original must be
loaded into the ADF with the top forward and face up. When scanning from the
scanner glass, the original must be loaded with the top facing the right edge of the
scanner glass. Also, make sure the document is not skewed. For more information,
Load an original on the scanner glass or Load an original in the automatic
see
document feeder (ADF).
• Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear
and of high quality. The following conditions can cause the software to not convert
the document successfully:
ƕ The text on the original is faint or wrinkled.
ƕ The text is too small.
ƕ The structure of the document is too complex.
ƕ The text is tightly spaced. For example, if the text that the software converts
has missing or combined characters, "rn" might appear as "m."
ƕ The text is on a colored background. Colored backgrounds can cause images
in the foreground to blend too much.
Load an
Embedded Web server.
Scanning documents as editable text
45
4 HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and
streamline your work. These digital solutions include the following:
• HP DIrect Digital Filing (including Scan to Network Folder and Scan to E-mail)
• HP Digital Fax (including Fax to Network Folder and Fax to E-mail)
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
see
Finding the printer model number.
This section contains the following topics:
•
What are HP Digital Solutions?
Requirements
•
Set up the HP Digital Solutions
•
Use the HP Digital Solutions
•
What are HP Digital Solutions?
HP Digital Solutions are a set of tools provided with this printer that can help improve
your office productivity.
HP Direct Digital Filing
HP Direct Digital Filing provides robust, general-office scanning—as well as basic,
versatile, document-management capabilities—for multiple users over a network. With
HP Direct Digital Filing, you can simply walk up to the printer, touch a button on the
printer’s control panel, and either scan documents directly to computer folders on your
network or quickly share them with business partners as e-mail attachments—and all
without using additional scanning software.
These scanned documents can be sent to a shared network folder for personal or
group access or to one or more e-mail addresses for quick sharing. In addition, you
can configure specific scan settings for each scan destination, allowing you to make
sure that the best settings are being used for each specific task.
HP Digital Fax
Never lose important faxes misplaced within a stack of paper pages again!
With HP Digital Fax, you can save incoming, black-and-white faxes to a computer
folder on your network for easy sharing and storage, or you can forward faxes through
e-mail—allowing you to receive important faxes from anywhere while working away
from the office.
In addition, you can turn off fax printing altogether — saving money on paper and ink,
as well as helping reduce paper consumption and waste.
46 HP Digital Solutions
Requirements
Before you set up the digital solutions, make sure you have the following:
For all HP Digital Solutions
• A network connection
The printer can be connected either through a wireless connection or using an
Ethernet cable.
NOTE: If the printer is connected using a USB cable, you scan documents to
a computer or attach scans to an e-mail message using the HP software. For
more information, see
computer using Fax to PC or Fax to Mac. For more information, see
faxes to your computer (Fax to PC and Fax to Mac).
• The HP software
HP recommends that you set up the HP Digital Solutions using the HP software
provided with the printer.
TIP: If you would like to set up the HP Digital Solutions without installing the
HP software, you can use the printer’s embedded Web server.
For Scan to Network Folder, Fax to Network Folder
• Appropriate privileges on the network
You must have write access to the folder.
• The name of the computer where the folder is located
For information about finding the computer name, see the documentation for your
operating system.
• The network address for the folder
On computer running Windows, network addresses are usually written in this
format: \\mypc\sharedfolder\
• A Windows shared folder or an SMB Shared Folder (Mac OS X only)
For information about finding the computer name, see the documentation for your
operating system.
• A username and password for the network (if necessary)
For example, the Windows or Mac OS X username and password used to log onto
the network.
Scan an original. You can receive faxes to your
Receive
NOTE: HP Direct Digital Filing does not support Active Directory.
Requirements 47
Chapter 4
For Scan to E-mail, Fax to E-mail
Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to
Network Folder and Fax to Network Folder. To find your model number, see
the printer model number.
• A valid email address
• Outgoing SMTP server information
• An active Internet connection
If you are setting up Scan to E-mail or Fax to E-mail on a computer running Windows,
the setup wizard can automatically detect the e-mail settings for the following e-mail
applications:
• Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7)
• Outlook Express (Windows XP)
• Windows Mail (Windows Vista)
• Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7)
• Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista)
• Netscape (version 7.0) (Windows XP)
However, if your e-mail application is not listed above, you can still set up and use
Scan to E-mail and Fax to E-mail if your e-mail application meets the requirements
listed in this section.
Set up the HP Digital Solutions
You can set up the HP Digital Solutions using the HP software provided with the printer
—either using software wizards that you can open from the HP printer software
(Windows) or the HP Utility (Mac OS X).
Finding
TIP: You can also use the printer's embedded Web server (EWS) to set up the
HP Digital Solutions. For more information about using the EWS, see
Web server.
NOTE: If you are using the printer in an IPv6-only network environment, you must
set up the digital solutions using the EWS.
This section contains the following topics:
•
Set up HP Direct Digital Filing
Set Up HP Digital Fax
•
Set up HP Direct Digital Filing
To set up HP Direct Digital Filing, follow the appropriate instructions.
NOTE: You can also use these steps to change settings in the future or turn off
the feature.
This section contains the following topics:
•
Set Up Scan to Network Folder
Set Up Scan to E-mail
•
48 HP Digital Solutions
Embedded
Set Up Scan to Network Folder
You can configure up to 10 destination folders for each printer.
NOTE: To use Scan to Network Folder, you must have created and configured
the folder you are using on a computer connected to the network. You cannot
create a folder from the printer's control panel. Also, make sure the folder
preferences are set to provide read and write access. For more information about
creating folders on the network and setting folder preferences, see the
documentation for your operating system.
After you finish setting up Scan to Network Folder, the HP software automatically
saves the configurations to the printer.
To set up Scan to Network Folder, complete the following steps for your operating
system.
Windows
1. Open the HP Printer Software. Fore more information, see
HP printer software
(Windows).
2. Double-click Scanner Actions, and then double-click Scan to Network Folder
Wizard.
3. Follow the onscreen instructions.
NOTE: After you create destination folders, you can use the printer’s EWS to
customize the scan settings for these folders. On the last screen of the Scan to
Network Folder Wizard, make sure the Launch embedded Web server when
finished checkbox is selected. When you click Finish, the EWS is displayed in
your computer’s default Web browser. For more information about the embedded
Web server, see
Embedded Web server.
Mac OS X
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click Additional Settings. The printer’s embedded Web server (EWS) opens in
your computer’s default Web browser.
3. On the Home tab, click Network Folder Setup in the Setup box.
4. Click New, and then follow the onscreen instructions.
NOTE: You can customize the scan settings for each destination folder.
5. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Network Folder list.
Embedded Web server (EWS)
1. Open the embedded Web server (EWS). For more information, see
Embedded
Web server.
2. On the Home tab, click Network Folder Setup in the Setup box.
Set up the HP Digital Solutions 49
Chapter 4
3. Click New, and then follow the onscreen instructions.
NOTE: You can customize the scan settings for each destination folder.
4. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Network Folder list.
Set Up Scan to E-mail
You can use the printer to scan documents and send them to one or more e-mail
addresses as attachments—without additional scanning software. You do not need to
scan files from your computer and attach them to e-mail messages.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
Finding the printer model number.
see
To use the Scan to E-mail feature, complete the following steps:
Step 1: Set the Outgoing E-mail Profiles
Configure the e-mail address which will appear in the FROM portion of the e-mail
message sent by the printer. You can add up to 10 Outgoing E-mail Profiles. You can
use the HP software installed on your computer to create these profiles.
Step 2: Add e-mail addresses to the E-mail Address Book
Manage the list of people to whom you can send e-mail messages from the printer.
You can add up to 5 e-mail addresses or e-mail groups, as well as their corresponding
contact names. To add e-mail addresses, you must use the printer’s embedded Web
server (EWS).
Step 3: Configure other e-mail options
You can configure default SUBJECT and body text that is included in all e-mail
messages sent from the printer. To configure these options, you must use the printer’s
EWS.
Step 1: Set up the outgoing e-mail profiles
To set up the outgoing e-mail profile used by the printer, complete the following steps
for your operating system.
Windows
1. Open the HP printer software. For more information, see
(Windows).
2. Double-click Scanner Actions, and then double-click Scan to E-mail Wizard..
3. Click New, and then follow the onscreen instructions.
50 HP Digital Solutions
HP printer software
NOTE: After you set the Outgoing E-mail Profile, you can use the printer’s
embedded Web server (EWS) to add more Outgoing E-mail Profiles, add e-mail
addresses to the E-mail Address Book, and configure other e-mail options. To
open the EWS automatically, make sure the Launch embedded Web server
when finished checkbox is selected on the last screen of the Scan to E-mail
Wizard. When you click Finish, the EWS is displayed in your computer’s default
Web browser. For more information about the embedded Web server, see
Embedded Web server
Mac OS X
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click Additional Settings. The printer’s embedded Web server (EWS) opens in
your computer’s default Web browser.
3. On the Home tab, click Outgoing E-mail Profiles in the Setup box.
4. Click New, and then follow the onscreen instructions.
5. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Outgoing E-mail Profiles list.
Embedded Web server (EWS)
1. Open the embedded Web server (EWS). For more information, see
Embedded
Web server.
2. On the Home tab, click Outgoing E-mail Profiles in the Setup box.
3. Click New, and then follow the onscreen instructions.
4. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Outgoing E-mail Profile List.
Step 2: Add e-mail addresses to the E-mail Address Book
To add e-mail addresses to the E-mail Address Book, complete the following steps:
1. Open the embedded Web server (EWS). For more information, see
Embedded
Web server.
2. On the Scan tab, click E-mail Address Book.
3. Click New to add a single e-mail address.
-OrClick Group to create an e-mail distribution list.
NOTE: Before you can create an e-mail distribution list, you must have
already added at least one e-mail address to the E-mail Address Book.
4. Follow the onscreen instructions. The entry is added to the E-mail Address Book.
NOTE: Contact names appear on the printer’s control-panel display and in
your e-mail application.
Set up the HP Digital Solutions 51
Chapter 4
Step 3: Configure other e-mail options
To configure other e-mail options (such as configuring default SUBJECT and body text
that is included in all e-mail messages sent from the printer, as well as scan settings
used when sending e-mail from the printer), complete the following steps:
1. Open the embedded Web server (EWS). For more information, see
Web server.
2. On the Scan tab, click E-mail Options.
3. Change any settings, and then click Apply.
Set Up HP Digital Fax
With HP Digital Fax, the printer automatically receives faxes and saves the faxes
directly to a network folder (Fax to Network Folder) or forwards these faxes as email
attachments (Fax to E-mail).
NOTE: You can configure HP Digital Fax either to use Fax to Network Folder or
to use Fax to E-mail. You cannot use both at the same time.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
Finding the printer model number.
see
Received faxes are saves as TIFF (Tagged Image File Format) files.
CAUTION: HP Digital Fax is available for receiving black-and-white faxes only.
Color faxes are printed instead of being saved to the computer.
Embedded
Windows
1. Open the HP printer software.
2. Double–click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
NOTE: After you set up HP Digital Fax, you can use the printer’s embedded Web
server (EWS) to edit HP Digital Fax settings. To open the EWS automatically,
make sure the Launch embedded Web server when finished checkbox is
selected on the last screen of the Digital Fax Setup Wizard. When you click Finish,
the EWS is displayed in your computer’s default Web browser. For more
information about the embedded Web server, see
Mac OS X
1. Open the HP Utility. For more information, see
2. Click Additional Settings. The printer’s embedded Web server (EWS) opens in
your computer’s default Web browser.
3. On the Home tab, click Fax to E-mail/Network Folder in the Setup box.
4. Follow the onscreen instructions.
5. After you have entered the required information, click Save and Test to make sure
the link to the network folder is working correctly.
52 HP Digital Solutions
Embedded Web server.
HP Utility (Mac OS X).
Embedded Web server (EWS)
1. On the Home tab, click Fax to E-mail/Network Folder in the Setup box.
2. Follow the onscreen instructions.
3. After you have entered the required information, click Save and Test to make sure
the link to the network folder is working correctly.
Use the HP Digital Solutions
To use the HP Digital Solutions available with the printer, follow the appropriate
instructions.
Use HP Scan to Network Folder
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Scan, and then touch Network Folder.
3. On the control-panel display, select the name that corresponds to the folder you
want to use.
4. If prompted, enter the PIN.
5. Change any scan settings, and then touch Start Scan.
NOTE: The connection might take some time, depending on network traffic and
connection speed.
Load an original on the scanner glass or Load an
Use Scan to E-mail
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
Finding the printer model number.
see
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Scan, and then touch E-mail.
3. On the control-panel display, select the name that corresponds to the Outgoing E-
mail Profile you want to use.
4. If prompted, enter the PIN.
5. Select the TO e-mail address (the e-mail recipient) or enter an e-mail address.
6. Enter or change the SUBJECT for the e-mail message.
7. Change any scan settings, and then touch Start Scan.
NOTE: The connection might take some time, depending on network traffic and
connection speed.
Load an original on the scanner glass or Load an
Use the HP Digital Solutions 53
Chapter 4
Use HP Digital Fax
After you set up HP Digital Fax, any black-and-white faxes that you receive print, by
default, and then are saved to the designated destination—either the network folder or
email address that you have specified:
• If you are using Fax to Network Folder, this process happens in the background.
HP Digital Fax does not notify you when faxes are saved to the network folder.
• If you are using Fax to E-mail and if your e-mail application is set to notify you
when new e-mail messages arrive in your inbox, you can see when new faxes
arrive.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
Finding the printer model number.
see
54 HP Digital Solutions
5 Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer's memory until the copying finishes. This can reduce the number of fax
pages stored in memory.
This section contains the following topics:
•
Copy documents
Change copy settings
•
Copy documents
You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass or face up in the ADF.
NOTE: If you are copying a photo, place the photo on the scanner glass face
down, as shown on the icon on the edge of the scanner glass.
3. Touch Copy.
4. Change any additional settings. For more information, see
5. To start the copy job, touch one of the following:
• Start Black: To select a black-and-white copy job.
• Start Color : To select a color copy job.
Change copy settings
NOTE: If you have a color original, selecting the Black function produces
a black-and-white copy of the color original, while selecting the Color function
produces a full-color copy of the color original.
Change copy settings
You can customize copy jobs using the various settings available from the printer's
control panel, including the following:
• Number of copies
• Copy paper size
• Copy paper type
• Copy speed or quality
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
Copy 55
Chapter 5
You can use these settings for single copy jobs, or you can save settings to be used
as defaults for future jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Start Black or Start Color.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Make any changes to the copy function settings, and then touch Settings.
3. Touch down arrow
, and then select Set As New Defaults .
4. Touch Yes, change defaults, and then select Done.
56 Copy
6
Fax
You can use the printer to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly
and easily to frequently used numbers. From the printer control panel, you can also
set a number of fax options, such as resolution and the contrast between lightness
and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly
for faxing. You might have already done this as part of the initial setup, by using
either the control panel or the HP software provided with the printer. You can verify
the fax is set up correctly by running the fax setup test from the control panel. For
more information on the fax test, see
This section contains the following topics:
•
Send a fax
•
Receive a fax
Set up speed-dial entries
•
Change fax settings
•
Fax and digital phone services
•
Fax over Internet Protocol
•
Use reports
•
Send a fax
You can send a fax in a variety of ways. Using the printer control panel, you can send
a black-and-white or color fax. You can also send a fax manually from an attached
phone. This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
•
Send a standard fax
Send a standard fax from the computer
•
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
•
Send a fax to multiple recipients
Send a fax in Error Correction Mode
•
Test fax setup.
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using
the printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
Fax
57
Chapter 6
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Fax.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly,
until a dash (-) appears on the display.
4. Touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, it
sends the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and
faxing it from the printer.
Load an original on the scanner glass or Load an
58
NOTE: Faxes sent from your computer by this method use the printer’s fax
connection, not your Internet connection or computer modem. Therefore, make
sure the printer is connected to a working telephone line and that the fax function is
set up and functioning correctly.
To use this feature, you must install the printer software using the installation program
provided on the HP software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or
a color fax), click the button that opens the Properties dialog box. Depending on
your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further
settings for the fax, and then click Send Fax. The printer begins dialing the fax
number and faxing the document.
Fax
Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure
triangle next to the Printer selection.
5. Enter the fax number and other information in the boxes provided, and then click
Add to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax
Now to begins dialing the fax number and faxing the document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient
before you send the fax. This is useful if you want to inform the recipient that you are
going to send them a fax before sending it. When you send a fax manually, you can
hear the dial tones, telephone prompts, or other sounds through the handset on your
telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
Load an original on the scanner glass or Load an
original in the automatic document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when
manually sending a fax. You must use the keypad on your phone to dial the
recipient's number.
Send a fax
59
Chapter 6
4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Start Black or Start Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on
the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the printer.
This enables you to respond to prompts while dialing, as well as control the pace of
your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the
printer might start sending fax tones too soon and cause your PIN not to be
recognized by the calling card service. If this is the case, you can create a speed
dial entry to store the PIN for your calling card. For more information, see
speed-dial entries.
NOTE: Make sure the volume is turned on to hear a dial tone.
Set up
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see
scanner glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, you hear
a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, touch
(Speed Dial) to select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
60
Fax
Load an original on the
unavailable. The printer scans the originals into memory and sends them once it is
able to connect to the receiving fax machine. After the printer scans the pages into
memory, you can immediately remove the originals from the document feeder tray or
scanner glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
scanner glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Options orFax Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
a speed dial, or touch
number.
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving
fax machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This
enables you to send a black-and-white fax late in the evening, when phone lines are
not as busy or phone rates are lower, for example. The printer automatically sends
your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
Load an original on the
(Speed Dial) to select
(Call History) to select a previously dialed or received
NOTE: You can only send faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals. For additional information, see
Load an original on the
scanner glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Options or Fax Settings.
3. Touch Send Fax Later.
4. Enter the send time by using the numeric keypad, touch AM or PM, and then
select Done.
5.
Enter the fax number by using the keypad, touch
a speed dial, or touch
(Call History) to select a previously dialed or received
(Speed Dial) to select
number.
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The
fax is sent at the scheduled time.
Send a fax
61
Chapter 6
To cancel a scheduled fax
1. Touch the Send Fax Later message on the display.
– OR –
Touch Fax, and then select Fax Options or Fax Settings.
2. Touch Cancel Scheduled Fax .
Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial
entries into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
scanner glass or Load an original in the automatic document feeder (ADF).
2.
Touch Fax, touch
3. Touch Start Black.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and
white, because of memory limitations. The printer scans the fax into memory
then dials the first number. When a connection is made, it sends the fax and
dials the next number. If a number is busy or not answering, the printer follows
the settings for Busy Redial and No Answer Redial. If a connection cannot be
made, the next number is dialed and an error report is generated.
(Speed Dial), and then select the group you want to fax to.
Load an original on the
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by
detecting errors that occur during transmission and automatically requesting
retransmission of the erroneous portion. Phone charges are unaffected, or might even
be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On.
Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off
• The quality and transmission speed of faxes you send and receive are affected.
• The Fax Speed is automatically set to Medium.
• You no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch right arrow
2. Touch Fax Setup and then select Advanced Fax Setup.
, and then select Error Correction Mode.
62
3. Touch down arrow
4. Select On or Off.
Fax
, and then select Setup.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer
option, you must receive faxes manually. If you turn on the Auto Answer option (the
default setting), the printer automatically answers incoming calls and receives faxes
after the number of rings that are specified by the Rings to Answer setting. (The
default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded. If you
have disabled the Automatic Reduction feature, the printer prints the fax on two
pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
• Receive a fax manually
Set up backup fax
•
•
Reprint received faxes from memory
Poll to receive a fax
•
Forward faxes to another number
•
Set the paper size for received faxes
•
Set automatic reduction for incoming faxes
•
Block unwanted fax numbers
•
Receive faxes to your computer (Fax to PC and Fax to Mac)
•
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the printer answers. Or, turn off the Auto Answer setting so
that the printer does not automatically answer incoming calls.
Receive a fax
63
Chapter 6
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Touch Fax, and then select Start Black or Start Color.
b. After the printer begins to receive the fax, you can hang up the phone or
remain on the line. The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to
store all the faxes it receives, only the faxes it receives while the printer is in an error
condition, or none of the faxes it receives.
The following backup fax modes are available:
On The default setting. When Backup fax is On, the printer stores all
On Error Only Causes the printer to store faxes in memory only if an error condition
Off Faxes are never stored in memory. For example, you might want to turn
received faxes in memory. This enables you to reprint up to eight of the
most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed
faxes as it receives new faxes. If the memory becomes full of unprinted
faxes, the printer stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed
color photo, it might not be stored in memory due to memory limitations.
exists that prevents the printer from printing the faxes (for example, if the
printer runs out of paper). The printer continues to store incoming faxes
as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they
are deleted from memory.
off Backup fax for security purposes. If an error condition occurs that
prevents the printer from printing (for example, the printer runs out of
paper), the printer stops answering incoming fax calls.
NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received
while the printer was in an error condition. You must contact the senders to ask
them to resend any unprinted faxes. For a list of the faxes you have received, print
the Fax Log. The Fax Log is not deleted when the printer is turned off.
To set backup fax from the printer control panel
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch On, On Error Only, or Off.
64
Fax
Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory,
whether the printer has an error condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten
as new faxes are received. If all the stored faxes are unprinted, the printer does not
receive any fax calls until you print or delete the faxes from memory. You might
also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to
reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray.
2. Touch right arrow
3. Touch Tools or Fax Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch Cancel.
, and then select Setup.
Poll to receive a fax
Polling allows the printer to ask another fax machine to send a fax that it has in its
queue. When you use the Poll to Receive feature, the printer calls the designated fax
machine and requests the fax from it. The designated fax machine must be set for
polling and have a fax ready to send.
NOTE: The printer does not support polling pass codes. Polling pass codes are
a security feature that require the receiving fax machine to provide a pass code to
the printer it is polling in order to receive the fax. Make sure the printer you are
polling does not have a pass code set up (or has not changed the default pass
code) or the printer cannot receive the fax.
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then select Fax Settings orOther Methods.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received
color fax is forwarded in black and white.
Receive a fax
65
Chapter 6
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. TouchSetup.
2. Touch Fax Settings or Fax Setup, and then select Advanced Fax Setup.
3. Touch Fax Forwarding.
4. Touch On (Print and Forward) to print and forward the fax, or select On
(Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax
machine (for example, if it is not turned on), the printer prints the fax. If you set
up the printer to print error reports for received faxes, it also prints an error
report.
5. At the prompt, enter the number of the fax machine intended to receive the
forwarded faxes, and then touch Done. Repeat for each of the following prompts:
start date, start time, end date, and end time.
6. Fax forwarding is activated. Touch Ok to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding
setting and phone number. When the power is restored to the printer, the fax
forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax
Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should
match what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal
paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive
a fax, the fax does not print and an error message appears on the display. Load
letter, A4, or legal paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax
that is too large for the default paper size. This setting is turned on by default, so the
image of the incoming fax is reduced to fit on one page, if possible. If this feature is
turned off, information that does not fit on the first page is printed on a second page.
Automatic Reduction is useful when you receive a Legal-size fax and Letter-size
paper is loaded in the main tray.
66
Fax
To set automatic reduction from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block
specific fax numbers so the printer does not print faxes received from those numbers.
When an incoming fax call is received, the printer compares the number to the list of
junk fax numbers to determine if the call should be blocked. If the number matches
a number in the blocked fax numbers list, the fax is not printed. (The maximum
number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported
in your country/region, Junk Fax Blocker does not appear in the Fax Options
orFax Settings menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that a
Caller ID service has not been subscribed to with the phone company.
• Add numbers to the junk fax list
Remove numbers from the junk fax list
•
Print a Junk Fax Report
•
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
, and then select Setup.
To add a number to the junk fax list
1. Touch Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. A message appears stating that Caller ID is required to block junk faxes. Touch
OK to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID
History.
- or To manually enter a fax number to block, touch Enter new number.
7. After entering a fax number to block, touch Done.
NOTE: Make sure you enter the fax number as it appears on the control-
panel display, and not the fax number that appears on the fax header of the
received fax, as these numbers can be different.
Receive a fax
67
Chapter 6
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
, and then select Junk Fax Blocker or Junk Fax Blocker
Setup.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then select OK.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
, and then select Junk Fax Blocker.
4. Touch Print Reports, and then select Junk Fax List.
Receive faxes to your computer (Fax to PC and Fax to Mac)
If the printer is connected to your computer with a USB cable, you can use Fax to PC
and Fax to Mac to automatically receive faxes and save faxes directly to your
computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes
easily and also eliminate the hassle of dealing with bulky paper files.
NOTE: If the printer is connected to a network using an Ethernet cable or
a wireless connection, you can use HP Digital Fax instead. For more information,
HP Digital Solutions.
see
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is
received, you get an on-screen notification with a link to the folder where the fax is
saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where
X is the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white
faxes only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
•
Fax to PC and Fax to Mac requirements
Activate Fax to PC and Fax to Mac
•
Modify Fax to PC or Fax to Mac settings
•
68
Fax
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to
Mac feature, must be on at all times. Only one computer can act as the Fax to PC
or Fax to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination
computer must also be awake, faxes will not be saved if the computer is asleep or
in hibernate mode.
• Paper must be loaded in the input tray.
Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate
Fax to PC. On a Macintosh computer, you can use the HP Utility.
To set up Fax to PC (Windows)
1. Open the HP printer software. For more information, see
HP printer software
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To set up Fax to Mac (Mac OS X)
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Modify Fax to PC or Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital
Fax Setup Wizard. You can update the Fax to Mac settings from the HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's
control panel.
To modify settings from the printer’s control panel
1. Touch
(right arrow), and then select Setup.
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to
administer Fax to PC or Fax to Mac.
• Turn Off: Turn off Fax to PC or Fax to Mac.
NOTE: Use the HP software on your computer to turn on Fax to PC or
Fax to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If
you turn off printing, color faxes will still print.
Receive a fax
69
Chapter 6
To modify settings from the HP software (Windows)
1. Open the HP printer software. For more information, see
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X)
1. Open the HP Utility. For more information, see
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Turn off Fax to PC or Fax to Mac
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.
(right arrow), and then select Setup.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial
those numbers quickly by using the printer’s control panel.
TIP: In addition to creating and managing speed-dial entries from the printer’s
control panel, you can also use tools available on your computer, such as the HP
software included with the printer and the printer’s embedded Web server (EWS).
For more information, see
HP printer software
HP Utility (Mac OS X).
Printer management tools.
This section contains the following topics:
•
Set up and change speed-dial entries
Set up and change group speed-dial entries
•
Delete speed-dial entries
•
Print a list of speed-dial entries
•
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
To set up speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. Type the name for the speed-dial entry, and then touch Done.
70
Fax
, and then touch Setup.
To change speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to
change.
4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and
then touch Done.
Set up and change group speed-dial entries
You can store groups of fax numbers as group speed-dial entries.
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already
created at least one speed-dial entry.
1. On the printer’s control panel, touch right arrow , and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Group Speed Dial, and then touch an unused entry number.
4. Touch the speed-dial entries you want to include in the group speed-dial entry, and
then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.
, and then touch Setup.
To change group speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speed-
dial entries you want to include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and
then touch Done.
, and then touch Setup.
Set up speed-dial entries 71
Chapter 6
Delete speed-dial entries
To delete speed-dial entries or group speed-dial entries, complete the following steps:
1. On the printer’s control panel, touchright arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes
to confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual
speed-dial entries.
Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the
following steps:
1. Load paper in the tray. For more information, see
2. On the printer’s control panel, touch right arrow
3. Touch Fax Setup, and then select Speed Dial Setup.
4. Touch Print Speed Dial List.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use
the following steps to change the initial settings or to configure other options for faxing.
•
Configure the fax header
Set the answer mode (Auto answer)
•
Set the number of rings before answering
•
Change the answer ring pattern for distinctive ring
•
Set the dial type
•
Set the redial options
•
•
Set the fax speed
Set the fax sound volume
•
, and then touch Setup.
Load media.
, and then touch Setup.
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the HP software provided with
the printer. You can also set up the fax header from the printer control panel, as
described here.
NOTE: In some countries/regions, the fax header information is a legal
requirement.
To set or change the fax header
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Header.
72
Fax
, and then select Setup.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes
automatically. The printer answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or else the printer does
not receive faxes.
To set the answer mode
1. Touch Setup.
2. Touch Fax Setup, and then select Basic Fax Setup .
3. Touch Auto Answer, and then select On or Off.
When Auto Answer is On, the printer answers calls automatically. When Auto
Answer is Off, it does not answer calls.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the printer, because you want the answering machine to answer
the phone before the printer does. The number of rings to answer for the printer
should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the printer
monitors the line. If the printer detects fax tones, it receives the fax. If the call is
a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch up arrow
5. Touch Done to accept the setting.
or down arrow to change the number of rings.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number
is assigned a different ring pattern. You can set up the printer to answer incoming calls
that have a specific ring pattern.
Change fax settings
73
Chapter 6
If you connect the printer to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the printer
detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control
panel to set distinctive ring. With this feature, the printer recognizes and records
the ring pattern of an incoming call and, based on this call, automatically
determines the distinctive ring pattern assigned by your telephone company to fax
calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the
hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. On the printer control panel, touch Setup.
3. Touch Fax Setup, and then select Advanced Fax Setup
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you
have multiple numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
- Or -
• Touch Ring Pattern Detection, and then follow the instructions on the printer’s
control panel.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use
tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
74
Fax
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or
if you cancel the feature before it finishes, the ring pattern is automatically set
to All Rings.
NOTE: If you are using either a PBX phone system that has different ring
patterns for internal and external calls, you must call the fax number from an
external number.
, and then select Setup.
3. Touch down arrow , and then select Tone or Pulse Dialing.
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not
answer or was busy, the printer attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on
or off.
• Busy redial: If this option is turned on, the printer redials automatically if it
receives a busy signal. The factory-set default for this option is ON.
• No answer redial: If this option is turned on, the printer redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is OFF.
To set the redial options
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. TouchBusy Redial or No Answer Redial, and then select the appropriate options.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax
machines when sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be
required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed.
The following table provides the available fax speed settings.
, and then select Setup.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. Touchright arrow
, and then select Setup.
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Fax Speed.
4. Touch to select an option.
Change fax settings
75
Chapter 6
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Sound Volume.
4. Touch to select Soft, Loud, or Off.
, and then select Setup.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such
as the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company.
(DSL might be called ADSL in your country/region.)
• PBX : A private branch exchange (PBX) phone system
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol
(FoIP). For more information, see
HP printers are designed specifically for use with traditional analog phone services. If
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might
need to use digital-to-analog filters or converters when setting up the printer for faxing.
Fax over Internet Protocol.
NOTE: HP does not guarantee that the printer will be compatible with all digital
service lines or providers, in all digital environments, or with all digital-to-analog
converters. It is always recommended that you discuss with the telephone
company directly for the correct setup options based on their line services provided.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send
and receive faxes with your printer by using the Internet. This method is called Fax
over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the
port labeled "1-LINE" on the printer. This means that your connection to the
Internet must be done either through a converter box (which supplies regular
analog phone jacks for fax connections) or your telephone company.
76
Fax
TIP: Support for traditional fax transmission over any Internet protocol telephone
systems are often limited. If you experience problems faxing, try using a slower fax
speed or disabling the fax error-correction mode (ECM). However, if you turn off
ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see
ECM, see
If you have questions about Internet faxing, contact your Internet faxing services
support department or your local service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from
the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more
information, see
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and
installed properly. For more information, see
Set the fax speed. For more information about using
Send a fax in Error Correction Mode.
Printer management tools.
Work with ink cartridges.
This section contains the following topics:
•
Print fax confirmation reports
•
Print fax error reports
Print and view the fax log
•
Clear the fax log
•
Print the details of the last fax transaction
•
Print a Caller ID Report
•
View the Call History
•
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On
(Fax Send) or On (Send and Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
Use reports
77
Chapter 6
NOTE: You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you select On (Fax Send) or On (Send and Receive), and if
you scan the fax to send from memory or use the Scan and Fax option.
To enable fax confirmation
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Fax Reports.
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Send and
Receive)
To include an image of the fax on the report
1. Touch Setup.
2. Touch Fax Reports, and then select Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an
error during transmission or reception.
To set the printer to print fax error reports automatically
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Error Report.
4. Touch to select one of the following.
faxes successfully. This is the default setting.
Prints a fax confirmation report for every fax you send and receive.
, and then select Setup.
, and then select Fax Reports.
78
Fax
On (Send and
Receive)
Off Prints whenever a receiving error occurs.
On (Fax Send) Prints whenever a fax error occurs. This is the default setting.
On (Fax Receive) Does not print any fax error reports.
Prints whenever a transmission error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Log.
, and then select Setup.
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. Touch right arrow
2. Do one of the following:
• Touch Tools.
- Or -
• Touch Fax Setup, and then select Fax Tools.
3. Touch Clear Fax Log.
, and then select Setup.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
, and then select Fax Reports.
To print the Last Fax Transaction report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Last Transaction.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch down arrow
View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer’s
control panel display.
, and then select Setup.
, and then select Fax Reports.
, and then select Setup.
, and then select Fax Reports.
, and then select Caller ID Report.
Use reports
79
Chapter 6
To view the Call History
1. Touch right arrow
2.
Touch
(Call History).
, and then select Fax.
80
Fax
7 Web
The printer offers innovative, Web-enabled solutions that can help you quickly access
the Internet, obtain documents, and print them faster and with less hassle—and all
without using a computer. In addition, you can use a Web service (Marketsplash by
HP) to create and print professional-quality marketing materials.
NOTE: To use these Web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these Web
features if the printer is connected using a USB cable.
NOTE: In addition to these solutions, you can send print jobs to the printer
remotely from mobile devices. With this service, called HP ePrint, you can print
from email connected mobile phones, netbooks, or other mobile devices—
anywhere, anytime. For more information, see
This section contains the following topics:
•
HP Apps
Marketsplash by HP
•
HP Apps
HP Apps provide a quick and easy way to access, store, and print business
information without a computer. Using HP Apps, you can gain access to content stored
on the Web, such as business forms, news, archiving, and more—right from the
printer’s control-panel display.
To use HP Apps , the printer needs to be connected to the Internet (either using an
Ethernet cable or wireless connection). Follow the instructions on the printer’s control
panel to enable and set up this service.
New Apps are periodically added, and you can select and download to the printer’s
control panel for use.
For more information, visit
HP ePrint.
www.hp.com/go/ePrintCenter.
NOTE: For a list of system requirements for this Web site, see HP Web site
specifications.
Web 81
Chapter 7
Marketsplash by HP
Grow your business using online HP tools and services to create and print
professional marketing materials. With Marketsplash, you can do the following:
• Quickly and easily create amazing, professional-quality brochures, flyers, business
cards, and more. Choose from thousands of customizable templates created by
award-winning business graphic designers.
• A variety of print options allow you to get exactly what you need, when you need it.
For immediate, high-quality results, print on your printer. Other options are
available online from HP and our partners. Achieve the professional quality you
expect, while minimizing printing costs.
• Keep all of your marketing materials organized and readily accessible in your
Marketsplash account, available from any computer and directly from the printer’s
control-panel display (on select models only).
To get started, select Marketsplash by HP in the HP printer software that came with
your printer. Or for more information, visit
NOTE: For a list of system requirements for this Web site, see HP Web site
specifications.
NOTE: Not all Marketsplash tools and services are available in all countries,
regions and languages. Visit marketsplash.com for the most current information.
marketsplash.com.
82 Web
8 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
Information on ink cartridges and the printheads
Check the estimated ink levels
•
Replace the ink cartridges
•
Store printing supplies
•
Information on ink cartridges and the printheads
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if
out of box, with label facing down.
• Be sure to turn off the printer properly. For more information, see
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until you are prompted by the printer.
• A significant decrease in print quality might be caused by a clogged printhead.
Possible solutions include cleaning the printheads. Cleaning the printheads uses
some ink.
• Do not clean the printheads unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
ƕ
Make sure you turn off the printer by pressing
assembly should be parked on the right side of the printer, in the service
station. For more information, see
ƕ Make sure you leave the ink cartridges and printheads installed.
ƕ The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Turn the printer off.
(Power) button. The printhead
Turn the printer off.
Work with ink cartridges 83
Chapter 8
Related topics
Check the estimated ink levels
•
To clean the printheads
•
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded
Web server. For information about using these tools, see
You can also print the Printer Status page to view this information (see
Self Test Diagnostic Page).
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see
Printer management tools.
Understand the
www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies
and accessories.
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
84 Work with ink cartridges
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Gently pull open the ink cartridge cover.
2. Remove the ink cartridge that requires replacement by grasping it and pulling it
firmly toward you.
3. Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Replace the ink cartridges
85
Chapter 8
Store printing supplies
This section covers the following topics:
•
Store ink cartridges
Store printheads
•
Store ink cartridges
Ink cartridges can be left in the printer for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the printer for extended periods of time. However, to assure
optimal printhead health, be sure to turn the printer off correctly. For more information,
see
Turn the printer off.
86 Work with ink cartridges
9 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
printer is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
General troubleshooting tips and resources
•
Solve printing problems
•
•
Solve print quality problems
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP Web sites and services
•
Solve HP Digital Solutions problems
•
•
Solve memory device problems
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall to work with printers
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Self Test Diagnostic Page
•
•
Understand the network configuration page
Clear jams
•
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
For more information, see
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see
www.hp.com/support. HP online support is
when you register the printer
Obtain electronic support.
HP support by phone.
Solve a problem 87
Chapter 9
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see
Support options and availability vary by printer, country/region, and language.
Printer management tools.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
www.hp.com/support.
see
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site:
a question button to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you
are using these operating systems, see
This section contains the following topics:
•
Before you call
Phone support period
•
Telephone support numbers
•
After the phone support period
•
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see
• Serial number (located on the back or bottom of the printer)
88 Solve a problem
https://launchpad.net/hplip. Click the Ask
www.hp.com/support.
Finding the printer model number)
• Messages that appear when the situation occurs
• Answers to these questions:
ƕ Has this situation happened before?
ƕ Can you re-create it?
ƕ Did you add any new hardware or software to your computer at about the time
that this situation began?
ƕ Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support
89
Chapter 9
For the most current list of telephone support numbers, see www.hp.com/support.
$IULFD(QJOLVKVSHDNLQJ
$IULTXHIUDQFRSKRQH
$OJ«ULH
$UJHQWLQD%XHQRV$LUHV
$UJHQWLQD
$XVWUDOLD
$XVWUDOLDRXWRIZDUUDQW\
VWHUUHLFK
%HOJL
%HOJLTXH
%UDVLO6DR3DXOR
%UDVLO
&DQDGD KS
&HQWUDO$PHULFD7KH
&DULEEHDQ
&KLOH
ѣള
ѣള
&RORPELD%RJRW£
&RORPELD
&RVWD5LFD
ÎHVN£UHSXEOLND
'DQPDUN
(FXDGRU$QGLQDWHO ℡
(FXDGRU3DFLILWHO ℡
(O6DOYDGRU
(VSD³D
)UDQFH
'HXWVFKODQG
˃˨˨˙ˡ˞
ˈ˺˭ˮˬ˯
*XDWHPDOD
俏⑥⢯࡛㺂᭵
,QGLD
,QGLD
,QGRQHVLD
,UHODQG
,WDOLD
-DPDLFD
㡴㦻
90 Solve a problem
www.hp.com/support
㡴㦻
뼑霢
ﺮﺋﺍﺰﺠﻟﺍ
/X[HPERXUJ)UDQ©DLV
/X[HPEXUJ'HXWVFK
0DGDJDVFDU
0DJ\DURUV]£J
GRSSHOWHU2UWVWDULI
3HDN+RXUVSP
/RZ+RXUVSP
3HDN+RXUVP/RZ+RXUV
P
LQYHQW
ZZZKSFRPODVRSRUWH
&=1PLQ
2SNDOGNUSUPLQ
3UPLQPDQOºU
3UPLQºYULJHWLGVSXQNWHU
SP
0LQDXVGHPGHXWVFKHQ
)HVWQHW]EHL$QUXIHQDXV
0RELOIXQNQHW]HQN¸QQHQDQGHUH
3UHLVHJHOWHQ
&DOOVFRVW&RVWFHQWSHDN
FHQWRIISHDNSHUPLQXWH
FRVWRWHOHIRQLFRORFDOH
0DOD\VLD
ﻦﻳﺮﺤﺒﻟﺍ
0DXULWLXV
0«[LFR&LXGDGGH0«[LFR
0«[LFR
0DURF
1HGHUODQG
1HZ=HDODQG
1LJHULD
1RUJH
3DQDP£
3DUDJXD\
3HU¼
3KLOLSSLQHV
3ROVND
3RUWXJDO
3XHUWR5LFR
5HS¼EOLFD'RPLQLFDQD
5HXQLRQ
ﺮﺼﻣ
5RP¤QLD
6LQJDSRUH
6ORYHQVN£UHSXEOLND
6RXWK$IULFD56$
6XRPL
6YHULJH
6ZLW]HUODQG
㠰⚙
ࡷࡎ࡙
7ULQLGDG7REDJR
ﻕﺍﺮﻌﻟﺍ
7XQLVLH
ﺖﻳﻮﻜﻟﺍ
7¾UNL\HòVWDQEXO$QNDUD
ﻥﺎﻨﺒﻟ
ò]PLU%XUVD
ﺮﻄﻗ
ﻦﻤﻴﻟﺍ
8QLWHG.LQJGRP
8QLWHG6WDWHV
8UXJXD\
9HQH]XHOD&DUDFDV
9HQH]XHOD
9L¬W1DP
ﻥﺩﺭﻷﺍ
PLQ
0LQ
+8)SHUFYH]HW«NHVWHOHIRQUD
0LQ
VWDUWHUS§.USHUPLQ
GHUHWWHU.USHUPLQ
)UDPRELOWHOHIRQJMHOGHU
PRELOWHOHIRQWDNVWHU
ﻥﺎﻤ ُﻋ
.RV]WSRĄÇF]HQLD]WHO
VWDFMRQDUQHJRMDN]DLPSXOVZJ
WDU\I\RSHUDWRUD]WHO
NRPµUNRZHJRZJWDU\I\RSHUDWRUD
&XVWRF¬QWLPRVQRSULPHLUR
PLQXWRHF¬QWLPRVUHVWDQWHV
PLQXWRV
ﺔﻴﺑﻮﻌﺴﻟﺍ
NUPLQ
&+)PLQ
ﺲﻧﻮﺗ
<HUHOQXPDUD
ﺓﺪﺤﺘﻤﻟﺍ ﺔﻴﺑﺮﻌﻟﺍ ﺕﺍﺭﺎﻣﻹﺍ
eSP
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site:
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
www.hp.com/support.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or you can download the HP software from the HP support Web site (
support).
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
paper-feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax
section of the System Preferences. See your computer's documentation for more
information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Clear jams.
www.hp.com/
Solve
Electrical
Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
Alignment fails
•
The printer is not responding (nothing prints)
•
Printer takes a long time to print
•
•
Blank or partial page printed
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
Solve printing problems
91
Chapter 9
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align
the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
country/region, and then click Contact HP for information on calling for technical
support.
www.hp.com/support. If prompted, select your
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Electrical specifications.
Check the printer setup
For more information, see
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software. For more information, see
software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
ƕ Check the Link light on the back of the printer.
ƕ Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
General troubleshooting tips and resources.
Uninstall and reinstall the HP
92 Solve a problem
Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For
more information, see
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the printer driver. For more information, see
System requirements.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
printheads. The printhead may need to be cleaned if the printer was turned off
incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like
blank or partial pages. Printhead cleaning can solve these problems, but turning off
the printer correctly can prevent them in the first place. Always turn the printer off
by pressing the Power button on the printer. Wait until the Power light goes out
before unplugging the power cord or turning off a power strip.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
Print.
To clean the
More than one page is being picked
For more information on paper-feed problems, see
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your printouts. For more information,
Understand the Self Test Diagnostic Page.
see
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the printer. For more information, see
Set minimum margins.
Solve paper-feed problems.
Solve printing problems
93
Chapter 9
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Load
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your printer. For more
information, see
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Set minimum margins.
Solve print quality problems
• General print quality troubleshooting
Meaningless characters print
•
Ink is smearing
•
Print.
94 Solve a problem
• Ink is not filling the text or graphics completely
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
•
Colors do not line up correctly
Text or graphics are streaked
•
Something on the page is missing or incorrect
•
Printhead maintenance
•
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printhead maintenance.
NOTE: HP cannot guarantee the quality of refilled, remanufactured, or non-HP
ink cartridges.
Check the paper quality
Make sure the media meets HP specifications, and try to print again. For more
information, see
Media specifications.
Check the type of media loaded in the printer
• Make sure the tray supports the type of media you have loaded. For more
information, see
• Make sure you have selected the tray in the printer driver that contains the media
that you want to use.
Check the printer location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long
to minimize the effects of these electromagnetic fields. You can also try to use
a different USB cable to see if the USB cable has failed.
Media specifications.
Meaningless characters print
If an interruption occurs to a job that is printing, the printer might not recognize the rest
of the job.
Solve print quality problems
95
Chapter 9
Cancel the print job and wait for the printer to return to the ready state. If the printer
does not return to the ready state, cancel all jobs in the printer driver, power cycle the
printer, and then print the document.
Check the cable connections
If the printer and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
the printer off, disconnect the cable from the printer, turn on the printer without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Ink is smearing
Check the print settings
• When you print documents that use a lot of ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation, using the ink volume under the advanced features
(Windows) or ink features (Mac OS X). However, note that decreasing ink
saturation might give printouts a "washed-out" quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see
Print.
Check the media type
• Some types of media do not accept ink well. For these types of media, ink dries
more slowly and smearing may occur. For more information, see
specifications.
• Make sure that the media in the tray matches the media type selected in the printer
driver.
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the printer. For more information, see
Media specifications.
96 Solve a problem
Media
Loading...