Maintenance and Service
Guide
HP Compaq nc6400 Notebook PC
Document Part Number: 406847-001
May 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Core are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor. Java is a trademark of Sun Microsystems, Inc.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6400 Notebook PC
First Edition: May 2006
Document Part Number: 406847-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–2
Selecting from the Security Menu . . . . . . . . . . . . . . 2–3
Selecting from the Diagnostics Menu. . . . . . . . . . . . 2–4
Selecting from the System Configuration Menu. . . . 2–5
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–6
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–16
3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–21
3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–22
3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–25
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
iv Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 5–14
5.8 Mini Card WLAN Module . . . . . . . . . . . . . . . . . . . 5–17
5.9 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.11 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.12 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–29
5.13 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.14 Mini Card WWAN Module . . . . . . . . . . . . . . . . . 5–33
5.15 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.16 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5–37
5.17 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.18 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–55
5.22 PC Card/Digital Media Board. . . . . . . . . . . . . . . . 5–61
5.23 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64
5.24 Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–66
5.25 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68
5.26 MultiBay II Eject Assembly . . . . . . . . . . . . . . . . . 5–77
Contents
Maintenance and Service Guide v
Contents
6 Specifications
A Screw Listing
B Backup and Recovery
C Display Component Recycling
D Connector Pin Assignments
E Power Cord Set Requirements
Index
vi Maintenance and Service Guide
1
Product Description
The HP Compaq nc6400 Notebook PC offers advanced
modularity, Intel® Core™ Duo and Core Solo processors, and
extensive multimedia support.
HP Compaq nc6400 Notebook PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ The following processors, varying by computer model:
❏ Intel Core Duo T2600 (2.17-GHz) processor
❏ Intel Core Duo T2500 (2.00-GHz) processor
❏ Intel Core Duo T2400 (1.83-GHz) processor
❏ Intel Core Duo T2300 (1.67-GHz) processor
❏ Intel Core Solo T1300 (1.66-GHz) processor
■ 14.1-inch, WXGA+, TFT (1440 × 900) and 14.1-inch,
WXGA, TFT (1440 × 900) display, with over 16.8 million
colors, varying by computer model
■ 100-, 80-, 60-, and 40-GB high-capacity hard drive, varying
by computer model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 533 MHz
and 667 MHz, expandable to 4.0 GB
■ Microsoft® Windows® XP Professional
■ Full-size Windows keyboard with numeric keypad
■ TouchPad and pointing stick pointing devices, including a
dedicated vertical scroll region
■ Integrated 10 Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini Card IEEE 802.11a/b/g
or 802.11b/g Wireless LAN (WLAN) device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards, varying by
computer model
1–2 Maintenance and Service Guide
Product Description
■ External 90- and 65-watt AC adapters with 3-wire power
cord, varying by computer model
■ 8-cell and 4-cell Li-Ion batteries
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Double-Layer Combo Drive
❏ DVD±RW and CD-RW Combo Drive
❏ DVD-ROM drive
■ Connectors:
❏ Accessory battery
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Digital Media Slot
❏ Docking connector
❏ External monitor
❏ IEEE 1394
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ SmartPower
❏ Three Universal Serial Bus (USB) v. 2.0
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow the steps below to reset the password. These steps also
clear CMOS.
The following steps will not clear an unknown password if the
✎
stringent security option has been enabled in the BIOS. If
stringent security is enabled, the system board must be replaced
to reset an unknown password. Refer to Section 5.21, “Top
Cover,” for more information on replacing the system board.
Before replacing the system board, perform the steps below to
make sure stringent security has been properly enabled.
Enabling stringent security provides enhanced protection for the
power-on password and administrator password and other forms
of power-on authorization. Stringent security is enabled/disabled
by accessing the Password Options menu in the Computer Setup
utility. Refer to Section 2.1, “Computer Setup,” for more
information.
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.11, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
batteries at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
Tabl e 1-1
Front Components
Item Component Function
1 Wireless light On: An integrated wireless device, such as
a wireless local area network (LAN) device
and/or a Bluetooth® device, is turned on.
2Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Blinking rapidly: An HP Smart AC
Adapter with a higher power rating
should be connected.
■ Off: The computer is off or in hibernation.
1–6 Maintenance and Service Guide
Tabl e 1-1
Product Description
Front Components
(Continued)
Item Component Function
3 Battery light ■ Amber: A battery is charging.
■ Green: A battery is close to full charge
capacity.
■ Blinking amber: A battery that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking more
quickly.
■ Off: If the computer is connected to an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
connected to an external power source,
the light is turned off until the battery
reaches a low-battery condition.
4Drive light ■ Blinking green: The hard drive or optical
drive is being accessed.
■ Amber: HP Mobile Data Protection has
temporarily parked the hard drive.
5 Infrared port Provides wireless communication between
6 Digital Media Slot Supports Secure Digital (SD) Memory
7 Stereo speakers (2) Produce stereo sound.
the computer and an optional
IrDA-compliant device.
Cards and MultiMediaCards (MMC).
8 Display release latch Opens the computer.
Maintenance and Service Guide 1–7
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components
1–8 Maintenance and Service Guide
Product Description
Tabl e 1-2
Right-Side Components
Item Component Function
1 Smart card slot Supports optional smart cards and Java™
Cards.
2 MultiBay II device Supports an optical disc. The type of optical
drive varies by computer model.
3 USB port Connects USB 1.1- and 2.0-compliant
4 RJ-45 (network) jack Connects an optional network cable.
5 RJ-11 (modem) jack Connects the modem cable.
devices to the computer using a standard
USB cable, or connects an optional
External MultiBay II to the computer. The
MultiBay II must also be connected to an
external power source.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-3.
Left-Side Components
1–10 Maintenance and Service Guide
Product Description
Tabl e 1-3
Left-Side Components
Item Component Function
1 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Use the computer
only a hard, flat surface. Do not allow
a hard surface, such as an adjoining
printer, or a soft surface, such as
pillows or thick rugs or clothing, to
block airflow.
2 USB ports (2) Connect USB 1.1- and 2.0-compliant
3Audio-in
(microphone) jack
4Audio-out
(headphone) jack
5 PC Card slot Supports optional Type I or Type II 32-bit
devices to the computer using a standard
USB cable, or connect an optional External
MultiBay II to the computer. The MultiBay II
must also be connected to an external
power source.
Connects an optional computer headset
microphone, stereo array microphone, or
monaural microphone.
Produces computer sound when connected
to optional power stereo speakers,
headphones, ear buds, a headset, or
television audio.
(CardBus) or 16-bit PC Cards.
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Table 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
Security solutions are designed to
Ä
act as deterrents. These deterrents
may not prevent a product from
being mishandled or stolen.
2 Battery bay Holds a battery.
3 Smart adapter power
connector
4 S-Video-out jack Connects an optional S-Video device,
5 External monitor port Connects an optional VGA external
Connects an AC adapter or an optional
power adapter.
such as a television, VCR, camcorder,
projector, or video capture card.
monitor or projector.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 fn key Executes frequently used system
functions when pressed in combination
with a function key or the esc key.
2 caps lock key Enables caps lock and turns on the caps
3 f1 to f12 keys (12) Perform system and application tasks.
4 num lock key Enables numeric lock, turns on the
5 Embedded keypad In Windows, can be used like the keys
6 Arrow keys Moves the cursor around the screen.
7Windows
applications key
8 Windows logo key In Windows, displays the Windows
lock light.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
embedded numeric keypad, and turns
on the num lock light.
on an external numeric keypad.
In Windows, displays a shortcut menu
for items beneath the pointer.
Start menu.
Maintenance and Service Guide 1–15
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components
1–16 Maintenance and Service Guide
Table 1-6
Top Components
Item Component Function
1 Power button When the computer is:
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the computer.
Product Description
2 Info Center button Launches Info Center, which enables you
3 Wireless button Turns the wireless functionality on or off,
4 Presentation button Turns on the presentation feature.
5 Volume mute button Mutes or restores speaker volume.
6 Volume down button Decreases speaker volume.
7 Volume up button Increases speaker volume.
Maintenance and Service Guide 1–17
to open various software solutions.
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
Product Description
The computer top components are shown below and described in
Table 1-7.
Top Components
1–18 Maintenance and Service Guide
Product Description
Table 1-7
Top Components
Item Component Function
1Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Blinking rapidly: An AC adapter with a
higher power rating should be
connected.
■ Off: The computer is off or in
hibernation.
2 Wireless light On: An integrated wireless device, such as
a wireless local area network (LAN) device
and/or a Bluetooth® device, is turned on.
3 Caps lock light On: caps lock is on.
4 Num lock light On: num lock or the numeric keypad is on.
5 Fingerprint reader Allows a fingerprint logon to Windows
instead of using a password.
Maintenance and Service Guide 1–19
Product Description
The computer pointing device components are shown below and
described in Table 1-8.
Pointing Device Components
1–20 Maintenance and Service Guide
Product Description
Table 1-8
Pointing Device Components
Item Component Function
1 Pointing stick Moves the pointer and selects or activates
items on the screen.
2 Pointing stick buttons Function like the left, middle, and right
buttons on an external mouse.
3 TouchPad Moves the pointer and selects or activates
4 TouchPad buttons Function like the left, middle, and right
5 TouchPad scroll zone Scrolls up or down.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
buttons on an external mouse.
Maintenance and Service Guide 1–21
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-9.
Bottom Components
Table 1 -9
Bottom Components
Item Component Function
1 Battery bay Holds the battery.
2 Docking connector Connects the computer to an optional
3 Battery release latches (2) Release the battery from the battery
4 Accessory battery
connector
1–22 Maintenance and Service Guide
docking device.
bay.
Connects an optional HP Ultra-Capacity
Battery or HP Extended Life Battery.
Table 1 -9
Product Description
Bottom Components
(Continued)
Item Component Function
5 Exhaust vents Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Use the computer
only a hard, flat surface. Do not
allow a hard surface, such as an
adjoining printer, or a soft
surface, such as pillows or thick
rugs or clothing, to block airflow.
6 Hard drive bay Holds the primary hard drive.
7 Memory module
compartment
8 Bluetooth compartment Contains a Bluetooth device (select
9 Serial number Identifies the computer. This number is
10 Mini Card compartment Holds an optional wireless LAN device.
Contains one memory slot that supports
replaceable memory modules.
computer models only).
needed when contacting customer
support.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini Card device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install a
device and then receive a
warning message, remove
the device to restore computer
functionality. Then contact
Customer Care.
Maintenance and Service Guide 1–23
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Audio
■ Display
■ Hard drive
■ Intel Core Duo and Core Solo processors
■ Keyboard and TouchPad
■ Memory modules
■ Mini Card module
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software. Exhaust air is
displaced through the ventilation grill located on the left side of
the computer.
1–24 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
2
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, Diagnostics, or System Configuration menus:
1. Turn on or restart the computer. Press
F10 = ROM-Based Setup message is displayed in
the lower-left corner of the screen.
❏ To change the language, use the cursor control keys
to navigate to the System Configuration menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
Maintenance and Service Guide 2–1
f10 while the
Troubleshooting
2. Select the File, Security, Diagnostics, or
System Configuration menu.
3. To close Computer Setup and restart the computer:
❏ Select File > Save changes and exit, and then press enter.
– or –
❏ Select File > Ignore changes and exit, and then
– or –
❏ Select File > Restore defaults, and then press enter.
press
enter.
4. When you are prompted to confirm your action, press
Selecting from the File Menu
Table 2 -1
File Menu
Select To Do This
System Information ■ View identification information about the
computer, processor, memory and cache size,
and system ROM.
■ View BIOS revision, keyboard controller
version, and battery serial number information.
f10.
2–2 Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Setup Password Enter, change, or delete an Setup password.
Power-On Password Enter, change, or delete a power-on password.
Password Options
(Password options can
be selected only when
a power-on password
has been set.)
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
Smart Card Security Enable/disable smart card power-on support.
TPM Embedded Security Enable/disable:
System IDs Establish:
Disk Sanitizer Establish fast, optimum, or custom settings for
Enable/disable:
■ Stringent security.
■ Requirement of password on restart.
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
A setup password must be established to
✎
use this feature.
■ Embedded security device state.
■ Power-on authentication support.
■ Automatic DriveLock support.
■ Notebook asset tracking number.
■ Notebook ownership tags.
disk sanitizing.
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Diagnostics Menu
Table 2 -3
Diagnostics Menu
Select To Do This
HDD Self-Test Options Run a quick comprehensive self test on hard
drives in the system that support the test features.
Memory Check Run a quick comprehensive test on system
memory on the following categories:
■ Walking 0s
■ Walking 1s
■ High Address line testing
■ Alternate Pattern testing
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the System Configuration Menu
Table 2 -4
System Configuration Menu
Select To Do This
Language Change the Computer Setup language.
Boot Options Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.
Device Configurations Enable/disable:
■ Swap Fn/Ctrl keys.
■ USB legacy support.
■ BIOS DMA data transfers.
■ Fan Always on while on AC Power.
■ Data Execution Prevention.
■ LAN Power save.
Built-In Device Options Enable/disable:
■ Embedded WLAN Device Radio.
■ Embedded Bluetooth Device Radio.
■ LAN/WLAN Switching.
■ Wake on LAN from Off.
Port Options Enable/disable:
■ USB Port.
■ 1394 Port.
■ CardBus Slot.
Maintenance and Service Guide 2–5
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
2–6 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–7
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reset the power cables in the docking device
and at the AC outlet.
2. Be sure the AC power source is active.
3. Be sure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select computer models, there is a
separate reset button.
2. On select computer models, the computer
can be reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–8 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–10 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
Replace the following items (if applicable). Check
computer operation after each replacement:
N
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–12 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reset power cord in
docking device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Y
Docking
device
operating?
Done
N
Replace docking
device.
2–14 Maintenance and Service Guide
Reinstall
computer into
docking device.
Docking
device
operating?
N
Test replacement
docking device with
new computer.
Y
Done
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reset power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
“Flowchart 2.14—No OS
Loading, Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup Utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
2. Replace system
hard drive.
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System
disc (if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–17
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–18 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
Utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
1. Replace diskette
2. Replace system
Y
drive.
board.
Done
Change boot
priority using
the Setup Utility.
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup Utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–20 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace
the
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
2–22 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins or
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–23
Device
boots
properly?
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
OK?
Replace internal
keyboard or
cable.
Y
Done Done
OK?
N
Replace
system
board.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
OK?
N
Replace the
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–26 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and computer model number located on
the bottom of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna transceivers
and cables)
Number
14.1-inch, WXGA+
14.1-inch, WXGA
Refer to Section 3.3, “Display Assembly Components,” for display
assembly internal component spare part number information.
2 Switch cover 418900-001
3 Power button board (includes power button board
cable)
4 Keyboards
For use in:
Belgium
Brazil
The Czech
Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
Internationally
Israel
Italy
Japan
Korea
418910-A41
418910-201
418910-221
418910-081
418910-051
418910-121
418910-041
418910-151
418910-211
418910-DD1
418910-021
418910-BB1
418910-061
418910-291
418910-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i wa n
Thailand
Tu r ke y
The United
Kingdom
The United
States
418907-001
418896-001
418908-001
418910-161
418910-091
418910-131
418910-251
418910-171
418910-231
418910-BA1
418910-071
418910-101
418910-111
418910-AB1
418910-281
418910-141
418910-031
418910-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
Cable Kit 418876-001
Includes:
5a
5b
5c
5d
5e
6 RTC battery 418880-001
7 Microphone 418903-001
8 Top cover (includes TouchPad, smart card reader,
9a
9b
9c
9d
9e
10 PC Card/digital media board 418884-001
Pointing stick cable
TouchPad cable
Modem cable
Audio cable
Bluetooth cable
and fingerprint sensor board)
Plastics Kit 418877-001
PC Card slot bezel
Hard drive cover
Memory cover
Mini Card cover
Bluetooth cover
(Continued)
Spare Part
Number
418882-001
11 Modem module 418849-001
12 Memory modules, 1-DIMM
PC2-5300
2048 MB
1024 MB
512 MB
256 MB
13 Mini Card WWAN module 418860-001
Maintenance and Service Guide 3–5
418857-001
418856-001
418855-001
418854-001
PC2-4200
2048 MB
1024 MB
512 MB
256 MB
418853-001
418852-001
418851-001
418850-001
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
14 Fan assembly 418886-001
15 System boards (include thermal grease, alcohol pad, and
thermal pad)
For use with heat sink with spare part number
418887-001
For use with heat sink with spare part number
418930-001
16 Heat sinks (include thermal grease, alcohol pad, and thermal pad)
For use with discrete system board (spare part
number 418904-001)
For use with UMA system board (spare part number
418931-001)
17 Processors (include thermal grease, alcohol pad, and thermal pad)
Intel Core Duo T2600 (2.17-GHz) processor
Intel Core Duo T2500 (2.00-GHz) processor
Intel Core Duo T2400 (1.83-GHz) processor
Intel Core Duo T2300 (1.67-GHz) processor
Intel Core Solo T1300 (1.66-GHz) processor 418885-001
18 Speaker 418883-001
(Continued)
Spare Part
Number
418904-001
418931-001
418887-001
418930-001
418874-001
418870-001
418869-001
418868-001
19 MultiBay II eject assembly 418905-001
20 Base enclosure (includes LED board and LED board
cable)
21 LED board (includes LED board cable) 418901-001
Maintenance and Service Guide 3–7
418881-001
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
22 Hard drives
7200 rpm
60 GB 418861-001
23 MultiBay II drives (include bezel)
DVD±RW and CD-RW Double-Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD-ROM drive
24 Battery
8-cell, 5.1-AH
4-cell, 2.5-AH
5400 rpm
100 GB
80 GB
60 GB
40 GB
(Continued)
Spare Part
Number
418863-001
418862-001
418859-001
418858-001
418866-001
418865-001
418864-001
418867-001
418871-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Computer Major Components
3–10 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
25 Mini Card WLAN modules
802.11b/g HS WLAN module for use in North America 407107-001
802.11b/g HS WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11b/g HS WLAN module for use in Japan 407107-291
802.11b/g LJ WLAN module for use in North America 407108-001
802.11b/g LJ WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11b/g LJ WLAN module for use in Japan 407108-291
Honduras
Pakistan
Peru
Honduras
Pakistan
Peru
Qatar
South Korea
Qatar
South Korea
(Continued)
Spare Part
Number
407107-002
Uruguay
Venezuela
407108-002
Uruguay
Venezuela
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as most
of the world (MOW 1).
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Maintenance and Service Guide 3–11
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
407576-001
Paraguay
Saudi Arabia
Ta i wa n
The United
States
Vietnam
Illustrated Parts Catalog
Computer Major Components
3–12 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
25 Mini Card WLAN modules
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as most
of the world (MOW 2).
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11a/b/g GL WLAN module for use in Japan 407576-291
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The
Honduras
Pakistan
Peru
(Continued)
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The Netherlands
Philippines
Qatar
South Korea
(Continued)
Spare Part
Number
407576-002
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu r ke y
The United
Kingdom
Uzbekistan
407576-003
Uruguay
Venezuela
802.11b/g GL WLAN module for use in Korea 407576-AD1
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
Computer Major Components
3–14 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
25 Mini Card WLAN modules
802.11b/g GL WLAN module for use in the following
countries:
Israel
Jordan
26 Bluetooth® module (includes Bluetooth module
cable)
Kuwait
Thailand
(Continued)
United Arab
Emirates
(Continued)
Spare Part
Number
409250-004
Ukraine
409993-001
Maintenance and Service Guide 3–15
Illustrated Parts Catalog
3.3 Display Assembly Components
3–16 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
Display Assembly Components
Spare Part Number Information
Spare Part
Item Description
1 Display bezel 418889-001
2 Display panels
14.1-inch, WXGA+
14.1-inch, WXGA
3 Display Hinge Kit 418902-001
4 Display Inverter 418888-001
5 Wireless Antenna Kit 418899-001
6 Display enclosure 418895-001
Not illustrated:
Display Bracket Kit (includes left display bracket)
Display Cable Kit (for use with 14.1-inch, WXGA+
display panel)
Display Cable Kit (for use with 14.1-inch, WXGA
display panel)
Display Screw Kit
Display Rubber Kit (includes all display bezel rubber
and mylar screw covers)
Number
418891-001
418890-001
418894-001
418898-001
418897-001
418892-001
418893-001
Maintenance and Service Guide 3–17
Illustrated Parts Catalog
3.4 Plastics Kit
3–18 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-3
Plastics Kit
Spare Part Number Information
Spare Part
Item Description
Plastics Kit
Includes:
1 PC Card slot bezel
2 Hard drive cover (includes 2 captive screws, captured by C clips)
3 Memory module compartment cover (includes 1 captive screw,
captured by C clip)
4 Mini Card module compartment cover (includes 1 captive screw,
captured by C clip)
5 Bluetooth module cover (includes 1 captive screw, captured by C clip)
6 Computer feet (4)
Number
418877-001
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
3.5 Cable Kit
Spare Part Number Information
Tabl e 3-4
Cable Kit
Spare Part
Item Description
Cable Kit
Includes:
1 Pointing stick cable
2 Bluetooth module cable
3 Audio cable
4 Modem module cable
5 TouchPad cable
3–20 Maintenance and Service Guide
Number
418876-001
3.6 Mass Storage Devices
Tabl e 3-5
Mass Storage Devices
Illustrated Parts Catalog
Spare Part Number Information
Spare Part
Item Description
1 Hard drives (include frame and connector)
7200 rpm
60 GB 418861-001
2 Optical drives (include bezel)
DVD±RW and CD-RW Double-Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD-ROM drive
Maintenance and Service Guide 3–21
5400 rpm
100 GB
80 GB
60 GB
40 GB
Number
418863-001
418862-001
418859-001
418858-001
418866-001
418865-001
418864-001
Illustrated Parts Catalog
3.7 Miscellaneous (Not Illustrated)
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
90-watt non-PFC AC adapter 418873-001
90-watt PFC AC adapter 418875-001
65-watt PFC AC adapter 418872-001
External MultiBay II 366143-001
External MultiBay II power cable and stand 366144-001
HP Extended Life Battery 367456-001
HP Docking Station 374803-001
HP Docking Station Miscellaneous Plastics Kit 380089-001
Number
Label Kit 418879-001
MultiBay 8X DVD-ROM Drive 373314-001
MultiBay 24X DVD/CD-RW Combo Drive 373315-001
Nylon carrying case 325814-001
3–22 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Power cords:
For use in the United States 350055-001
For use in Australia 350055-011
For use in Europe 350055-021
For use in the United Kingdom 350055-031
For use in Italy 350055-061
For use in Denmark 350055-081
For use in Brazil 350055-201
For use in Japan 350055-291
For use in the People’s Republic of China 350055-AA1
For use in Korea 350055-AD1
For use in Israel 350055-BB1
For use in Switzerland 350055-BG1
For use in French Canada 350055-DB1
(Continued)
Spare Part
Number
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Tabl e 3-6
Spare Part Information
Description
USB 1.1 diskette drive 359118-001
Screw Kit (includes the following screws; refer to
Appendix A, “Screw Listing,” for more information on
specifications and usage)
■ Phillips PM3.0×3.0 screw
■ Phillips PM2.5×17.0 screw
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×7.0 screw
■ Phillips PM2.5×4.0 screw
(Continued)
Spare Part
Number
418878-001
■ Phillips PM2.0×6.0 screw
■ Phillips PM2.0×4.0 screw
■ Torx8 T8M2.5×19.0 screw
■ Torx8 T8M2.5×9.0 screw
■ Torx8 T8M2.5×7.0 screw
■ Torx8 T8M2.5×4.0 screw
3–24 Maintenance and Service Guide
Illustrated Parts Catalog
3.8 Sequential Part Number Listing
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
325814-001 Nylon carrying case
350055-001 Power cord for use in the United States
350055-011 Power cord for use in Australia
350055-021 Power cord for use in Europe
350055-061 Power cord for use in Italy
350055-031 Power cord for use in the United Kingdom
350055-081 Power cord for use in Denmark
350055-201 Power cord for use in Brazil
350055-291 Power cord for use in Japan
350055-AA1 Power cord for use in the People’s Republic of China
350055-AD1 Power cord for use in Korea
350055-BB1 Power cord for use in Israel
350055-BG1 Power cord for use in Switzerland
350055-DB1 Power cord for use in French Canada
359118-001 USB 1.1 diskette drive
366143-001 External MultiBay II
366144-001 External MultiBay II power cable and stand
367456-001 HP Extended Life Battery
374803-001 HP Docking Station
380089-001 HP Docking Station Miscellaneous Plastics Kit
Maintenance and Service Guide 3–25
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
407107-001 802.11b/g HS WLAN Mini Card module for use in
North America
407107-002 802.11b/g HS WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
407107-291 802.11b/g HS WLAN module for use in Japan
407108-001 802.11b/g LJ WLAN module for use in North America
407108-002 802.11b/g LJ WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
407108-291 802.11b/g LJ WLAN module for use in Japan
407576-001 802.11a/b/g GL WLAN module for use in the MOW1
countries listed below:
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Honduras
Pakistan
Peru
Honduras
Pakistan
Peru
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
(Continued)
Qatar
South Korea
Qatar
South Korea
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
Uruguay
Venezuela
Uruguay
Venezuela
Paraguay
Saudi
Arabia
Ta i wa n
The United
States
Vietnam
3–26 Maintenance and Service Guide
Table 3 -7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
407576-002 802.11a/b/g GL WLAN Mini Card module for use in the MOW2
countries listed below:
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman
Islands
Columbia
Croatia
Cyprus
The Czech
Republic
Denmark
Egypt
407576-003 802.11a/b/g GL WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
407576-291 802.11a/b/g GL WLAN Mini Card module for use in Japan
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The
Philippines
Honduras
Pakistan
Peru
(Continued)
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The
Netherlands
Qatar
South Korea
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu r ke y
The United
Kingdom
Uzbekistan
Uruguay
Venezuela
409250-004 802.11b/g GL WLAN Mini Card module for use in the following
countries:
Israel
Jordan
409993-001 Bluetooth module (includes Bluetooth module cable)
418849-001 Modem module
418850-001 1-DIMM, PC2-4200, 256-MB memory module
Maintenance and Service Guide 3–27
Kuwait
Thailand
United Arab
Emirates
Ukraine
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
418851-001 1-DIMM, PC2-4200, 512-MB memory module
418852-001 1-DIMM, PC2-4200, 1024-MB memory module
418853-001 1-DIMM, PC2-4200, 2048-MB memory module
418854-001 1-DIMM, PC2-5300, 256-MB memory module
418855-001 1-DIMM, PC2-5300, 512-MB memory module
418856-001 1-DIMM, PC2-5300, 1024-MB memory module
418857-001 1-DIMM, PC2-5300, 2048-MB memory module
418858-001 5400-rpm, 40-GB hard drive
418859-001 5400-rpm, 60-GB hard drive
418860-001 Mini Card WWAN module
418861-001 7200-rpm, 60-GB hard drive
418862-001 5400-rpm, 80-GB hard drive
418863-001 5400-rpm, 100-GB hard drive
418864-001 8X DVD-ROM Drive
418865-001 24X DVD/CD-RW Combo Drive
(Continued)
418866-001 DVD±RW and CD-RW Double-Layer Combo Drive
418867-001 8-cell, 5.1-AH battery
418868-001 Intel Core Duo T2300 (1.67-GHz) processor (includes thermal
paste)
418869-001 Intel Core Duo T2400 (1.83-GHz) processor (includes thermal
paste)
418870-001 Intel Core Duo T2500 (2.00-GHz) processor (includes thermal
paste)
418871-001 4-cell, 2.5-AH battery
3–28 Maintenance and Service Guide
Table 3 -7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
418872-001 65-watt AC adapter
418873-001 90-watt non-PFC AC adapter
418874-001 Intel Core Duo T2600 (2.17-GHz) processor (includes thermal
paste)
418875-001 90-watt PFC AC adapter
418876-001 Cable Kit
418877-001 Plastics Kit
418878-001 Screw Kit
418879-001 Label Kit
418880-001 RTC battery
418881-001 Base enclosure
418882-001 Top cover with 3 pointing stick buttons and 3 TouchPad
buttons, for use with keyboards with Pointing Stick
418883-001 Speaker
418884-001 PC Card/digital media board
418885-001 Intel Core Solo T1300 (1.67-GHz) processor (includes thermal
paste)
(Continued)
418886-001 Fan assembly
418887-001 Heat sink (includes thermal paste)
418887-001 Heat sink for use with discrete system board (spare part
number 418904-001, includes thermal grease, alcohol pad,
and thermal pad)
418888-001 Display Inverter
418889-001 Display bezel
Maintenance and Service Guide 3–29
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
418890-001 14.1-inch, WXGA display panel
418891-001 14.1-inch, WXGA+ display panel
418892-001 Display Screw Kit
418893-001 Display Rubber Kit
418894-001 Display Bracket Kit
418895-001 Display enclosure
418896-001 14.1-inch, WXGA display assembly (includes wireless antenna
transceivers and cables)
418897-001 Display Cable Kit for use with WXGA display panel
418898-001 Display Cable Kit for use with WXGA+ display panel
418899-001 Wireless Antenna Kit
418900-001 Switch cover
418901-001 LED board (includes LED board cable)
418902-001 Display Hinge Kit
418903-001 Microphone
(Continued)
418904-001 System board for use with heat sink with spare part number
418887-001 (includes thermal grease, alcohol pad, and
thermal pad)
418905-001 MultiBay II eject assembly
418907-001 14.1-inch, WXGA+ display assembly (includes wireless
antenna transceivers and cables)
418908-001 Power button board (includes power button board cable)
418910-001 Keyboard for use in the United States
418910-021 Keyboard for international use
3–30 Maintenance and Service Guide
Table 3 -7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
418910-031 Keyboard for use in the United Kingdom
418910-041 Keyboard for use in Germany
418910-051 Keyboard for use in France
418910-061 Keyboard for use in Italy
418910-071 Keyboard for use in Spain
418910-081 Keyboard for use in Denmark
418910-091 Keyboard for use in Norway
418910-101 Keyboard for use in Sweden/Finland
418910-111 Keyboard for use in Switzerland
418910-121 Keyboard for use in French Canada
418910-131 Keyboard for use in Portugal
418910-141 Keyboard for use in Turkey
418910-151 Keyboard for use in Greece
418910-161 Keyboard for use in Latin America
418910-171 Keyboard for use in Saudi Arabia
(Continued)
418910-201 Keyboard for use in Brazil
418910-211 Keyboard for use in Hungary
418910-221 Keyboard for use in the Czech Republic
418910-231 Keyboard for use in Slovakia
418910-251 Keyboard for use in Russia
418910-281 Keyboard for use in Thailand
418910-291 Keyboard for use in Japan
Maintenance and Service Guide 3–31
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
418910-A41 Keyboard for use in Belgium
418910-AB1 Keyboard for use in Taiwan
418910-AD1 Keyboard for use in Korea
418910-BA1 Keyboard for use in Slovenia
418910-BB1 Keyboard for use in Israel
418910-DD1 Keyboard for use in Iceland
418930-001 Heat sink for use with UMA system board (spare part number
418931-001, includes thermal grease, alcohol pad, and
thermal pad)
418931-001 System board for use with heat sink with spare part number
418930-001 (includes thermal grease, alcohol pad, and
thermal pad)
(Continued)
3–32 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 and P1 screwdrivers
■ Torx8 screwdriver
■ Flat-bladed screwdriver
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, be sure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, be sure that
a diskette or disc is not in the drive and be sure that the optical
drive tray is closed.
■ Before handling a drive, be sure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Be sure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 81 screws, in 14 different sizes, that must be
removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal
and replacement.
Refer to Appendix A, “Screw Listing” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the Computer for
Disassembly
Battery 0
5.4 Hard Drive 2 loosened to remove the
5.5 Computer Feet 0
5.6 Bluetooth Module 1 loosened
5.7 External Memory Module 1 loosened to remove the
5.8 Mini Card WLAN Module 1 loosened to remove the
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini Card device
authorized for use in your computer by the governmental
agency that regulates wireless devices in your country. If
you install a device and then receive a warning message,
remove the device to restore computer functionality. Then
contact Customer Care.
# of Screws Removed
hard drive cover
1 loosened to remove the
hard drive
4 to disassemble the
hard drive
memory module
compartment cover
Mini Card module
compartment cover
2 removed to remove the
Mini Card WLAN module
5.9 MultiBay II Device 1
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
5.10 Keyboard 3
5.11 RTC Battery 0
5.12 Internal Memory Module 0
5.13 Modem Module 2
5.14 Mini Card WWAN Module 2
5.15 Switch Cover 6
5.16 Power Button Board 2
5.17 Fan Assembly 1
5.18 Heat Sink 6 loosened
5.19 Processor 1 loosened
5.20 Display Assembly
Display bezel
Display hinges
Display panel
Display inverter
Wireless antenna transceivers
5.21 Top C o v e r 12
(Continued)
# of Screws Removed
7
4
4
6
0
2
5.22 PC Card/Digital Media Board 3
5.23 Speaker 0
5.24 Microphone 0
5.25 System Board 6
5.26 MultiBay II Eject Assembly 1
5–4 Maintenance and Service Guide
Loading...