Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-003
February 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Celeron, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6220 and nc6230 Notebook PC
Third Edition February 2006
First Edition February 2005
Document Part Number: 371035-003
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Maintenance and Service Guide iii
Contents
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–6
iv Maintenance and Service Guide
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19 Mini PCI Communications Module . . . . . . . . . . . 6–34
6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–42
6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
Contents
Maintenance and Service Guide v
Contents
7 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index
vi Maintenance and Service Guide
Product Description
The HP Compaq nc6220 and nc6230 Notebook PCs offer
advanced modularity, Intel® Pentium® M and Celeron® M
processors, and extensive multimedia support.
1
HP Compaq nc6220 and nc6230 Notebook PCs
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ The following processors are available, varying by
computer
❏ Intel Pentium M 770 (2.13-GHz)
❏ Intel Pentium M 760 (2.00-GHz)
❏ Intel Pentium M 750 (1.86-GHz)
❏ Intel Pentium M 740 (1.73-GHz)
❏ Intel Pentium M 730 (1.60-GHz)
❏ Intel Celeron M 1.50-GHz
■ The following displays are available, varying by
computer
❏ 14.1-inch, SXGA, TFT (1400 × 1050) with over
❏ 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million
■ The following high-capacity hard drives are available,
varying by computer model:
❏ 60-GB (7200-rpm)
❏ 80-GB, 60-GB, 40-GB (5400-rpm)
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device, including a dedicated vertical
scroll region
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g or
802.11b/g WLAN device
model:
model:
million colors
16.8
colors
1–2 Maintenance and Service Guide
Product Description
■ Support for one Type I or Type II PC Card slot, with support
both 32-bit (CardBus) and 16-bit PC Cards, varying by
for
computer model
■ External 65-watt AC adapter with 3-wire power cord, varying
by computer model
■ 6-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD-ROM Drive
❏ DVD+RW/R and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
■ Connectors:
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Universal Serial Bus (USB) v. 2.0 (3 ports)
❏ Power
❏ External monitor
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ IEEE 1394
❏ Travel battery
❏ SD Memory Card slot
❏ Smart card reader
❏ Infrared
❏ Parallel port
❏ S-Video-out
❏ Docking connector
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
CMOS:
clear
1. Prepare the computer for disassembly (refer to Section 6.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.24, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
supports the following power management features:
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in
Front Components
Table 1-1.
Tabl e 1-1
Front Components
Item Component Function
1 Wireless light On: an integrated wireless device has been
turned on.
2 Powe r light
1–6 Maintenance and Service Guide
■ On: Computer is turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off.
Tabl e 1-1
Product Description
Front Components
(Continued)
Item Component Function
3 Battery light Amber: A battery pack is charging.
Green: A battery pack is close to full charge
capacity.
Blinking amber: A battery pack that is the
only available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
Off: If the computer is connected to an
external power source, the light is turned off
when all batteries in the computer are fully
charged. If the computer is not connected to
an external power source, the light is turned
off until the battery reaches a low-battery
condition.
4 Integrated Drive
Electronics (IDE) drive
light
5 Display release latch Opens the computer.
6 Infrared port Provides wireless communication between
On: A drive in the hard drive bay or
MultiBay II is being accessed.
the computer and an optional
IrDA-compliant device.
7 Speakers (2) Produce stereo sound.
Maintenance and Service Guide 1–7
Product Description
The external components on the right side of the computer are
shown below and described in
Right-Side Components
Table 1-2.
1–8 Maintenance and Service Guide
Tabl e 1-2
Product Description
Right-Side Components
Item Component Function
1 Audio-out
(headphone)
2 Internal microphone Records sound.
3 Audio-in
(microphone)
4 USB ports (2) Connects USB 1.1- and 2.0-compliant
5 MultiBay II Holds a MultiBay II device.
6 Serial port Connects an optional serial device.
jack
jack
Produces system sound when connected to
optional powered stereo speakers,
headphones, headset, or television audio.
Connects an optional microphone.
devices to the computer using a standard
USB cable.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in
Left-Side Components
Table 1-3.
Tabl e 1-3
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
2 RJ-45 (network) jack Connects a network cable.
3 RJ-11 (modem) jack Connects the modem cable.
computer.
The purpose of security solutions is
Ä
to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.
1–10 Maintenance and Service Guide
Tabl e 1-3
Product Description
Left-Side Components
(Continued)
Item Component Function
4 Vent Enables airflow to cool internal
components.
To prevent overheating, do
Ä
5 USB port Connects USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable.
6 PC Card slot Supports optional Type I or Type II
PC
7 PC Card eject button Ejects an optional PC Card from the
PC
8 Smart card reader Accepts smart cards.
9 SD Memory Card slot Accepts Secure Digital (SD) Memory
Cards.
obstruct vents. Using the
not
computer on a soft surface, such as
a pillow, blanket, rug, or thick
clothing, may block airflow.
Cards.
Card slot.
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Table 1-4
Rear Panel Components
Item Component Function
1 External monitor port Connects an optional external monitor or
overhead projector.
2 Power connector Connects an AC adapter or an optional
automobile or aircraft adapter.
3 S-Video-out jack Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device
such as a television, VCR, camcorder,
overhead projector, or video capture card
by means of an optional, standard (4-pin)
S-Video cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used
with the computer.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Execute frequently used system functions
when pressed in combination with the fn
key.
2 caps lock key Enables caps lock and turns on the caps
3 fn key Executes frequently used system
4 Windows logo key Displays the Windows Start menu.
5 Windows
applications
6 Arrow keys Moves the cursor around the screen.
7 Embedded numeric
keypad
8 num lock key Enables numeric lock, turns on the
key
lock light.
functions when pressed in combination
with a function key or the
Displays a shortcut menu for items
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on
the num lock light.
esc key.
Maintenance and Service Guide 1–15
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components, Part 1
1–16 Maintenance and Service Guide
Table 1-6
Top Components, Part 1
Item Component Function
1 Powe r light On: The computer is on.
2 Power button When the computer is:
■ Off, press and release to turn on the
computer.
■ In standby, press and release to exit
standby.
■ In hibernation, press and release to
restore from hibernation.
If the system has stopped responding
Windows shutdown procedures
and
cannot be
for 5
used, press to the left and hold
seconds to turn off the computer.
Product Description
3 Info Center button Enables you to view a list of commonly
4 Display switch Initiates standby if the display is closed
5 Wireless button
Wireless light
6 Presentation mode
button
7 Caps lock light On: caps lock is on.
8 Num lock light On: num lock is on or the embedded
9 Volume mute button Turns off the computer sound.
Maintenance and Service Guide 1–17
used software solutions.
while the computer is turned
Enables/disables the WLAN and
Bluetooth® devices.
On: An integrated wireless device is
hardware enabled.
Turns on Presentation mode.
numeric keypad is enabled.
on.
Product Description
The computer top components are continued below and described
in Table 1-7.
Top Components, Part 2
1–18 Maintenance and Service Guide
Product Description
Table 1-7
Top Components, Part 2
Item Component Function
1 Volume down button Decreases computer sound.
2 Volume up button Increases computer sound.
3 Pointing stick Moves the pointer and selects or activates
4 Left/right pointing stick
buttons
5 TouchPad scroll zone Scrolls up or down.
6 Left/right TouchPad
buttons
7 TouchPad Moves the pointer and selects or activates
items on the screen.
Function like the left and right buttons on
an external mouse.
Function like the left and right buttons on
an external mouse.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
Maintenance and Service Guide 1–19
Product Description
The external components on the bottom of the computer are
shown below and described in
Bottom Components
Table 1-8.
1–20 Maintenance and Service Guide
Table 1 -8
Product Description
Bottom Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Primary battery locking
latch
3 Travel battery connector Connects an optional travel battery.
4 Expansion memory
module compartment
5 Hard drive bay Holds the primary hard drive.
6 Docking connector Connects the computer to an optional
7 Primary battery release
latch
8 Vents (3) Enable airflow to cool internal
Secures the primary battery pack into
the battery bay.
Accepts one optional memory module.
docking device.
Releases the primary battery pack from
the battery bay.
components.
To prevent overheating, do
Ä
obstruct vents. Using the
not
computer on a soft surface, such
as a pillow, blanket, rug, or thick
clothing, may block airflow.
Maintenance and Service Guide 1–21
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to
to identify replacement parts, and Chapter 6, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Memory module
■ Mini PCI communications devices
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Intel Pentium M and Intel Celeron M processors
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
Chapter 4, “Illustrated Parts Catalog,”
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–22 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
2
Using Computer Setup
Information and settings in Computer Setup are accessed from
the Main, Security, Advanced, or Tools menus:
1. Turn on or restart the computer. Press f10 while the
= ROM-Based Setup message is displayed in
F10
lower-left corner of the screen.
the
❏ To change the language, use the cursor control keys
navigate to the Advanced menu.
to
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
Maintenance and Service Guide 2–1
Troubleshooting
2. Select the Main, Security, Advanced, or Tools menu.
3. To close Computer Setup and restart the computer:
❏ Select Exit > Exit Saving Changes, and then press enter.
– or –
❏ Select Exit > Exit Discarding Changes, and then
enter.
press
– or –
❏ Select Exit > Load Setup Defaults, and then press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the Main Menu
Table 2 -1
Main Menu
Select To Do This
System Information ■ Change the system time and system date.
■ View identification information about the
computer.
■ View specification information about the
processor, memory and cache size, and
system ROM.
2–2 Maintenance and Service Guide
Selecting from the Security Menu
Table 2 -2
Troubleshooting
Security Menu
Select To Do This
Administrator Password Enter, change, or delete an Administrator
password.
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Password Options
Password options
✎
Device Security Enable/disable:
selected only
can be
power-on
when a
password
been set.
has
Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
To enable QuickLock on Standby or
✎
QuickBlank, you must first enable
QuickLock.
■ Diskette drive startup*
■ CD-ROM or diskette startup
Settings for a DVD-ROM can be entered
✎
the CD-ROM field.
in
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Order Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.
Accessibility Options Allows electronic and information technology to
accessible to people with varying ranges of
be
abilities.
Video Memory Displays the amount of video memory available
on the computer.
Selecting from the Tools Menu
Table 2 -4
Tools M enu
Select To Do This
Hard Drive Self Test Run a quick comprehensive self test on hard
drives in the system that support the test features.
2–4 Maintenance and Service Guide
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–5
Troubleshooting
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–6 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–7
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the computer can be
reset using the standby switch and either
the lid switch or the main power switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–8 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–10 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–12 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove
computer, reseat
all internal parts,
and replace any
damaged items in
docking device.
Reinstall
computer into
docking device.
Y
Docking
device
operating?
Y
Done
N
Replace
the
docking device.
Done
2–14 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace system
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–17
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
hard drive?
N
Run SCANDISK
and check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Virus
on
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–18 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunction
ing Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
Y
Done
Change boot
priority using
the Setup utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–20 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace
the
docking device
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
Replace the following components
individually, retesting after each
replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
2–22 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the
computer and inspect cables and plugs for bent
or broken pins or other damage.
Y
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
Any physical
device detected?
N
Replace hard drive.
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–23
Device
boots
properly?
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
Keyboard
operating
properly
Replace internal
keyboard or
cable.
Y
Keyboard
Done Done
operating
properly
N
Replace
system
board.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly
N
Replace
system
board.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem
connection
working?
Done
N
Replace
system
board.
2–26 Maintenance and Service Guide
Software Update and
3.1 Software Updates
To stay current with the newest technology and maintain optimal
performance, install the latest versions of HP software on your
computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series
or family. Prepare for a system ROM update by identifying
the ROM version currently installed on the computer. For
more information, refer to “Accessing Computer
Information.”
CAUTION: If your computer is connected to a network, it is
Ä
recommended that you consult with your network administrator before
installing any software updates, especially system ROM updates.
3
Recovery
The computer system ROM stores the BIOS software. The
✎
BIOS initializes the operating system, determines how the
computer will interact with the hardware devices, and provides
for data transfer among hardware devices, including the time
and date.
2. Access the updates through the HP Web site by visiting
http://www.hp.com or by obtaining the Support Recovery disc
(purchased separately). For information about obtaining the
Support Recover disc, refer to “Obtaining the Support
Recovery Disc.”
3. Install the updates.
Maintenance and Service Guide 3–1
Software Update and Recovery
Accessing Computer Information
Before you access the updates for your computer, collect the
following information:
■ The product category is Notebook.
■ The product family name and series number are printed on
the display bezel.
■ Model information is provided on the serial number label on
the bottom of the computer.
To determine whether available ROM updates contain later ROM
versions than those currently installed on the computer, you need
to know the version of the system ROM currently installed.
ROM version information (also known as ROM date and System
BIOS) can be displayed by pressing
Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying ROM information:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
fn+esc (if you are already in
f10 while the “F10 = ROM
2. Use the arrow keys to select File > System Information, and
then press
enter.
ROM date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File >
Ignore changes and exit. Then follow the instructions on the
screen.
3–2 Maintenance and Service Guide
Software Update and Recovery
Obtaining the Support Recovery Disc
The Support Software CD provides HP software updates and
installation instructions. The CD includes device drivers, ROM
updates, and utilities.
To purchase the current Support Software CD or a subscription
that provides both the current version and future versions of
the CD, visit the HP Web site at
http://www.hp.com.
Software Updates and the HP Web Site
Most software on the HP Web site is packaged in compressed
files called SoftPaqs. Some ROM updates may be packaged in
compressed files called ROMPaqs.
Most download packages contain a file named Readme.txt. A
Readme.txt file contains information regarding installing and
troubleshooting the file. The Readme.txt files included with
ROMPaqs are provided in English only.
Downloading a ROM Update
CAUTION: To prevent damage to the computer or an unsuccessful
Ä
installation, download and install a ROM update only when the computer
is connected to reliable external power using the AC adapter. Do not
download or install a ROM update while the computer is running on
battery power, docked in an optional docking device, or connected to an
optional power source. During the download and installation:
■ Do not disconnect power from the computer by unplugging the
power cord from the AC outlet.
■ Do not shut down the computer or initiate standby or hibernation.
■ Do not insert, remove, connect, or disconnect any device, cable,
or cord.
Maintenance and Service Guide 3–3
Software Update and Recovery
To download a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a
software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support.
2. Follow the instructions on the screen to identify your
computer and access the ROM update you want to download.
3. At the download area:
a. Identify the ROM update that is later than the ROM
version currently installed on your computer. Make a note
of the date, name, or other identifier. You may need this
information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the instructions on the screen to download your
selection to the hard drive.
Make a note of the path to the location on your hard
✎
drive to which the ROM package will be downloaded.
You may need to access the ROM package after it has
been downloaded.
Installing a ROM Update
If your computer is connected to a network, it is recommended
✎
that you consult with your network administrator before
installing any software updates, especially system ROM
updates.
3–4 Maintenance and Service Guide
Software Update and Recovery
ROM installation procedures vary. Follow any instructions that
are displayed on the screen after the download is complete. If no
instructions are displayed:
1. Open Windows Explorer by selecting Start > All
Programs > Accessories > Windows Explorer.
2. In the left pane of the Windows Explorer window:
a. Click My Computer and then your hard drive
designation. (The hard drive designation is typically
Local Disk C.)
b. Open the folder on your hard drive that contains the
update.
Follow the path you made a note of before you
✎
downloaded the update.
3. Double-click the file with an .exe extension (for example,
filename.exe).
The ROM installation begins.
4. Complete the installation by following the instructions on the
screen.
After a message on the screen reports a successful installation,
✎
you may delete the downloaded file from your hard drive.
Downloading Other Software
To download and install software other than a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a
software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support and click
Download drivers and software to download the
software for your computer model.
Maintenance and Service Guide 3–5
Software Update and Recovery
2. Follow the instructions on the screen to find the software you
want to update.
3. At the download area, select the software you want and
follow the download instructions on the Web page.
Make a note of the path to the location on your hard drive to
✎
which the ROM package will be downloaded. You may
need to access the ROM package after it has been
downloaded.
4. When the download is complete, open Windows Explorer by
selecting Start > All Programs > Accessories > Windows
Explorer.
5. In the left pane of the Windows Explorer window, click
My Computer and then your hard drive designation. (The
hard drive designation is typically Local Disk C.)
Follow the path you made a note of earlier to the folder on
✎
your hard drive that contains the update.
6. Open the folder and double-click the file with an .exe
extension (for example, filename.exe).
The installation begins.
7. Complete the installation by following the instructions on the
screen.
After a message on the screen reports a successful installation,
✎
you may delete the download package from your hard drive.
3.2 System Recovery
The computer system recovery process provides several ways to
recover optimal system functionality. For best results, attempt
to recover optimal computer functionality by using the following
procedures in the order described here.
3–6 Maintenance and Service Guide
Safeguarding Your Data
Software or devices added to the computer can cause your system
to become unstable. To safeguard your documents, store personal
files in the My Documents folder and periodically create a
backup copy of the My Documents folder.
Using Altiris Local Recovery
Altiris Local Recovery is a preloaded application that protects the
files on your computer by storing copies of files, called
snapshots. If files on your computer are accidentally deleted or
corrupted, you can easily restore the files yourself. You can also
restore your complete file system to a previous state.
Altiris Local Recovery provides protection of files by backing up
files to a hidden Altiris recovery partition. When you install the
software, the Recovery Agent Partition Wizard guides you
through the process of creating the recovery partition. After the
partition is created, the computer restarts and creates the first
snapshot. After the snapshot is created, the computer restarts,
making the snapshot available for recovery through Windows.
By default, Local Recovery automatically takes snapshots of your
files on a regular basis. You can change the snapshot schedule.
For more information, refer to the Altiris Local Recovery Help.
To access your snapshots in the Altiris Recovery Agent folder:
Software Update and Recovery
1. Right-click the Altiris Recovery Agent icon on your desktop.
2. Click Open.
To restore one of the listed snapshots, drag the snapshot file to the
appropriate location on your hard drive.
For more information on configuring and using Altiris Local
Recovery, visit the HP Web site at
or open the software and click Help on the menu bar.
Maintenance and Service Guide 3–7
http://www.hp.com/go/easydeploy,
Software Update and Recovery
Using System Restore Points
System Restore is a Windows operating system feature that
allows you to reverse undesirable changes to your computer by
restoring the computer to an earlier state, called a restore point. A
restore point is a “snapshot” of your software, drivers, and
operating system files at a particular time. The computer
automatically creates restore points at regular intervals and may
create additional restore points when you change your personal
settings or add software or hardware.
You can manually create additional restore points to provide
increased protection for your system files and settings. It is
recommended that you manually create restore points
■ Before you add or extensively modify software or hardware.
■ Periodically, whenever the system is performing optimally.
Restoring to any restore point does not affect your data files. For
example, restoring your system software to an earlier state will
not affect documents or e-mails that you saved after that time.
If you do not like the results of your restoration, you can
✎
reverse the restoration.
Creating a System Restore Point
To create a system restore point:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Create a restore point, and then click Next.
4. Follow the on-screen instructions.
3–8 Maintenance and Service Guide
Restoring to a Restore Point
To restore the computer to a previous date and time when it was
functioning optimally:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Restore my computer to an earlier time, and then
click Next.
4. Follow the on-screen instructions.
Reinstalling Applications
Applications preinstalled or preloaded on your computer can
be reinstalled by using the Recovery disc or a third-party
software disc.
In most cases, the applications preloaded on your computer,
✎
such as those available in the Software Setup utility, can be
reinstalled from your hard drive. To access the Software Setup
utility, select Start > All Programs > Software Setup.
Software Update and Recovery
The application reinstallation process replaces corrupted system
files within the application and reinstalls deleted system files
within the application.
■ In most cases: If the application you are reinstalling is still
installed on your computer, the reinstallation process does
not affect your settings within the application.
■ In all cases: If an application has been deleted from your
computer, the reinstallation process reinstalls the application
or utility to the factory image but cannot restore your
personal settings.
Maintenance and Service Guide 3–9
Software Update and Recovery
Reinstalling Applications from the Hard Drive
To reinstall a preloaded application or utility from your hard
drive:
1. Select Start > All Programs > Software Setup, and then
follow the instructions on the screen.
2. When you are prompted to select the software you want to
reinstall, select or clear the appropriate check boxes.
Reinstalling Applications from Discs
To reinstall applications from discs:
1. Insert the disc into the optical drive.
❏ If autorun is enabled, an installation wizard opens.
❏ If autorun is disabled, select Start > Run. Enter
x:\setup.exe
where x is your optical drive designation
and then select OK.
2. When the installation wizard opens, follow the installation
instructions on the screen.
3. Restart the computer if prompted.
Repairing the Operating System
To attempt an operating system repair without deleting your
personal data, use the Operating System disc that was shipped
with the computer:
If your computer does not have an internal optical drive,
✎
connect an optional external optical drive.
3–10 Maintenance and Service Guide
Software Update and Recovery
1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
On the “Welcome to Setup” page, do not press R (step 8 in
✎
this procedure) until you have completed steps 6 and 7.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press
f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press
R to repair the selected Windows installation.
The repair process begins. This process takes 1 to 2 hours to
complete.
The computer restarts in Windows after the process is complete.
Maintenance and Service Guide 3–11
Software Update and Recovery
Reinstalling the Operating System
CAUTION: To protect your personal data and the software installed
Ä
on the computer, back up your data before reinstalling the operating
system. See the Windows online Help utility to learn more about
backing up your files. Select Start > Help and Support. Then type
“backup” in the Search box.
If other recovery efforts do not successfully repair the operating
system, you can reinstall it.
To reinstall the operating system:
During the reinstallation, you may be prompted for your
✎
Product Key. Your Product Key is provided on the Microsoft
Certificate of Authenticity label on the bottom of the computer.
If your computer does not have an internal optical drive,
✎
connect an optional external optical drive.
1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.
3–12 Maintenance and Service Guide
Software Update and Recovery
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
6. Press
enter to continue.
A licensing agreement page is displayed.
7. Press
f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press
esc to continue installing a new copy of the operating
system instead of repairing it.
9. Press
10. Press
enter to set up the operating system.
C to continue setup using this partition.
11. Select Format the partition using the NTFS file system
(Quick), and then press
Formatting this drive deletes all current files.
Ä
enter.
12. Press F to format the drive.
The reinstallation process begins. This process takes
1 to 2 hours to complete.
The computer restarts in Windows when the process is complete.
Maintenance and Service Guide 3–13
Software Update and Recovery
Reinstalling Device Drivers and Other Software
After the operating system installation process is complete, you
must reinstall drivers.
To reinstall drivers, use the Recovery disc included with the
computer:
1. While running Windows, insert the Recovery disc into the
optical drive.
2. If you do not have autorun enabled:
a. Select Start > Run.
b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE
where D indicates the optical drive.
3. Follow the on-screen instructions for installing the drivers.
After the drivers are reinstalled, you must reinstall any software
you added to the computer. Follow the installation instructions
provided with the software.
3–14 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
4.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
4
Serial Number Location
Maintenance and Service Guide 4–1
Illustrated Parts Catalog
4.2 Computer Major Components
Computer Major Components
4–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4 -1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna transceivers and
cables)
14.1-inch, SXGA, TFT
14.1-inch, XGA, TFT
2 Switch cover 379794-001
3 TPM security module 379807-001
4 LED board (includes LED board cable) 379795-001
5 Keyboards
Number
379793-001
379792-001
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
Maintenance and Service Guide 4–3
378188-A41
378188-201
378188-221
378188-081
378188-051
378188-121
378188-041
378188-151
378188-211
378188-DD1
378188-021
378188-BB1
378188-061
378188-291
378188-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
378188-161
378188-091
378188-131
378188-251
378188-171
378188-231
378188-BA1
378188-071
378188-101
378188-111
378188-AB1
378188-281
378188-141
378188-031
378188-001
Illustrated Parts Catalog
Computer Major Components
4–4 Maintenance and Service Guide
Table 4 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
(Continued)
Spare Part
Item Description
6 Fan 378233-001
7 Heat sink (includes thermal paste) 379799-001
8 Processors (include thermal paste)
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)
Intel Celeron M 730 (1.5-GHz) 379801-001
9 TouchPad (includes TouchPad cable) 379798-001
10 Top cover 379796-001
11 Modem board 380774-001
12 Memory modules (PC2-3200, CL3)
1024 MB
512 MB
256 MB
Number
379806-001
379805-001
379804-001
379803-001
379802-001
and
379814-001
373121-001
373120-001
373119-001
Maintenance and Service Guide 4–5
Illustrated Parts Catalog
Computer Major Components
4–6 Maintenance and Service Guide
Table 4 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
13 Mini PCI communications modules
802.11b/g combination WLAN module, for use
internationally
802.11b/g combination WLAN module, for use Japan
802.11b/g combination WLAN module, for use in
United States
the
802.11a/b/g combination WLAN module, for use in
Europe, Middle East, Africa
802.11a/b/g combination WLAN Mini PCI
communications module for use Japan
802.11a/b/g combination WLAN module, for use
internationally
802.11a/b/g combination WLAN module, for use
Japan
802.11a/b/g combination WLAN module, for use in
MOW
802.11a/b/g combination WLAN module, for use in
United States
the
802.11a/b/g High Band combination WLAN module
(Continued)
Spare Part
Number
373032-002
373032-291
373032-001
373900-021
373900-291
373033-002
373033-291
373900-001
373033-001
373901-001
Maintenance and Service Guide 4–7
Illustrated Parts Catalog
Computer Major Components
4–8 Maintenance and Service Guide
Table 4 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
(Continued)
Spare Part
Item Description
Miscellaneous Plastics Kit 379812-001
Includes:
14a
14b
14c
14d
14e
15 System boards (include RJ-11 connector and cable)
16 Serial connector module (includes serial connector
17 Base enclosure 379797-001
PC Card slot space saver
Speaker
RTC battery
Memory module compartment cover (includes 1 captive screw)
Hard drive cover (includes 2 captive screws)
Not illustrated:
Computer feet
Base enclosure screw caps
Display bezel rubber caps
MultiBay II space saver
Includes 64 MB of discrete video memory
Includes 32 MB of discrete video memory
Includes UMA video memory
module cable)
Number
382909-001
379790-001
379791-001
378227-001
MultiBay II eject device (not illustrated) 382693-001
18 MultiBay II devices
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
Maintenance and Service Guide 4–9
373314-001
375557-001
373315-001
Illustrated Parts Catalog
Computer Major Components
4–10 Maintenance and Service Guide
Table 4 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
19 Bluetooth wireless module (includes Bluetooth
module cable)
20 Audio boards (include audio board cables)
For use with system boards with discrete video
memory
For use with system boards with UMA video memory
21 Battery packs
6-cell, 4.8-AHr
6-cell, 4.8-AHr
8-cell, travel battery
22 Hard drives (include frame and connector)
7200-rpm
60-GB 380950-001
5400-rpm
80-GB
60-GB
40-GB
(Continued)
Spare Part
Number
367871-001
385498-001
379811-001
372772-001
367457-001
367456-001
379810-001
379809-001
379808-001
Maintenance and Service Guide 4–11
Illustrated Parts Catalog
4.3 Miscellaneous Plastics Kit
4–12 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-2
Miscellaneous Plastics Kit
Spare Part Information
Spare Part
Item Description
Miscellaneous Plastics Kit, includes: 379812-001
1 PC Card slot space saver
2 Speakers
3 RTC battery
4 Hard drive cover (includes 2 captive screws)
5 Memory module compartment cover (includes 1 captive screw)
6 Notebook feet (4)
7 Base enclosure rubber screw caps (2)
8 MultiBay II space saver
Number
Not illustrated: Display bezel rubber caps
Maintenance and Service Guide 4–13
Illustrated Parts Catalog
4.4 Miscellaneous Cable Kit
4–14 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 4-3
Miscellaneous Cable Kit
Spare Part Information
Spare Part
Item
1 LED board cable
2 Bluetooth module cable
3 RJ-11 connector module with cable
4 Audio board cables (two, one for use on models with system boards
5 TouchPad cable
6 Serial connector module cable
Description
Miscellaneous Cable Kit, includes: 389013-001
with discrete video memory, one for use on models with system
with UMA video memory)
boards
Not illustrated: Speaker cable (for use on models with system boards
with discrete video memory)
Number
Maintenance and Service Guide 4–15
Illustrated Parts Catalog
4.5 Mass Storage Devices
Tabl e 4-4
Mass Storage Devices
Spare Part Information
Spare Part
Item Description
1 Hard drives (include frame and connector)
7200-rpm
60-GB 380950-001
2 Optical drives (include bezel)
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
4–16 Maintenance and Service Guide
5400-rpm
80-GB
60-GB
40-GB
Number
379810-001
379809-001
379808-001
373314-001
375557-001
373315-001
Illustrated Parts Catalog
4.6 Miscellaneous (Not Illustrated)
Tabl e 4-5
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Adjustable Notebook Stand 372420-001
HP Advanced Docking Stand 374804-001
HP Docking Stand 374803-001
Docking Stand Miscellaneous Plastics Kit 380045-001
Carrying cases
Nylon top load
Nylon entry level
External MultiBay II 367621-001
External MultiBay II USB cable and stand 367622-001
External MultiBay II power cable 367870-001
USB 1.1 diskette drive 359118-001
Spare Part
Number
325815-001
and
325815-002
325814-001
Maintenance and Service Guide 4–17
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Tabl e 4-5
Spare Part Information
Description
Power supplies
65 watt AC adapter
65 watt, slim profile AC adapter
Power cords
For use in:
Australia and New Zealand 246959-011
Belgium, Europe, Finland, France, Germany, Greece,
Netherlands, Norway, Portugal, Spain, and Sweden
the
Brazil 246959-201
Canada, French Canada, Latin America, Taiwan,
Thailand, and the United States
Denmark 246959-081
Hong Kong and the United Kingdom 246959-031
Israel 246959-BB1
Italy 246959-061
Japan 246959-291
(Continued)
Spare Part
Number
239704-001
381090-001
246959-021
246959-001
Korea 246959-AD1
Sweden 246959-AG1
4–18 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 4-5
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage
■ Hex socket HM5.0×11.0 screw lock
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0x8.0 shoulder screw
■ Phillips PM2.0×8.0 screw
(Continued)
■ Phillips PM2.0×7.0 screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0x3.0 screw
■ Phillips PM1.5×8.0 screw
■ Phillips PM1.5×3.0 screw
■ Torx8 T8M2.0×8.0 screw
Spare Part
Number
379813-001
Maintenance and Service Guide 4–19
Illustrated Parts Catalog
4.7 Sequential Part Number Listing
Table 4 -6
Sequential Part Number Listing
Spare Part
Number Description
239704-001 65-watt AC adapter
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
246959-011 Power cord for use in Australia and New Zealand
246959-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the
and Sweden
246959-031 Power cord for use in Hong Kong and the United Kingdom
246959-061 Power cord for use in Italy
246959-081 Power cord for use in Denmark
246959-201 Power cord for use in Brazil
246959-291 Power cord for use in Japan
246959-AD1 Power cord for use in Korea
246959-AG1 Power cord for use in Sweden
246959-BB1 Power cord for use in Israel
325814-001 Nylon, entry-level top load carrying case
Netherlands, Norway, Portugal, Spain,
325815-001 Nylon top load carrying case
4–20 Maintenance and Service Guide
Table 4 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
325815-002 Nylon top load carrying case
359118-001 USB 1.1 diskette drive
367456-001 8-cell, travel battery pack
367457-001 6-cell, 4.8-AHr battery pack
367871-001 Bluetooth wireless module (includes Bluetooth board cable)
372420-001 Adjustable Notebook Stand
372772-001 6-cell, 4.8-AHr battery pack
373032-001 802.11b/g combination WLAN module, for use in
United States
the
373032-002 802.11b/g combination WLAN module, for use internationally
373032-291 802.11b/g combination WLAN module, for use Japan
373033-001 802.11a/b/g combination WLAN module, for use in
United States
the
373033-002 802.11a/b/g combination WLAN module, for use internationally
373033-291 802.11a/b/g combination WLAN module, for use Japan
373119-001 256-MB memory module (PC2-3200, CL3)
373120-001 512-MB memory module (PC2-3200, CL3)
373121-001 1024-MB memory module (PC2-3200, CL3)
Maintenance and Service Guide 4–21
Illustrated Parts Catalog
Table 4 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
373314-001 8X Max DVD-ROM drive MultiBay II device
373315-001 DVD/CD-RW Combo Drive MultiBay II device
373900-001 802.11a/b/g combination WLAN module, for use in MOW
373900-021 802.11a/b/g combination WLAN module, for use in Europe,
Middle East, and Africa
373900-291 802.11a/b/g combination WLAN Mini PCI communications
module for use Japan
373901-001 802.11a/b/g High Band combination WLAN module
374803-001 HP Docking Station
374804-001 HP Advanced Docking Station
375557-001 DVD+RW/R and CD-RW Combo Drive MultiBay II device
378188-001 Keyboard for use in the United States
378188-021 Keyboard for use internationally
378188-031 Keyboard for use in the United Kingdom
378188-041 Keyboard for use in Germany
378188-051 Keyboard for use in France
378188-061 Keyboard for use in Italy
378188-071 Keyboard for use in Spain
4–22 Maintenance and Service Guide
Table 4 -6
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
378188-081 Keyboard for use in Denmark
378188-091 Keyboard for use in Norway
378188-101 Keyboard for use in Sweden
378188-111 Keyboard for use in Switzerland
378188-121 Keyboard for use in French Canada
378188-131 Keyboard for use in Portugal
378188-141 Keyboard for use in Turkey
378188-151 Keyboard for use in Greece
378188-161 Keyboard for use in Latin America
378188-171 Keyboard for use in Saudi Arabia
378188-201 Keyboard for use in Brazil
378188-211 Keyboard for use in Hungary
378188-221 Keyboard for use in Czech Republic
378188-231 Keyboard for use in Slovakia
378188-251 Keyboard for use in Russia
(Continued)
378188-281 Keyboard for use in Thailand
378188-291 Keyboard for use in Japan
Maintenance and Service Guide 4–23
Illustrated Parts Catalog
Table 4 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378188-A41 Keyboard for use in Belgium
378188-AB1 Keyboard for use in Taiwan
378188-AD1 Keyboard for use in Korea
378188-BA1 Keyboard for use in Slovenia
378188-BB1 Keyboard for use in Israel
378188-DD1 Keyboard for use in Iceland
378227-001 Serial connector module (includes cable)
378233-001 Fan
379790-001 System board (includes 32 MB of discrete video memory and
RJ11 connector and cable)
379791-001 System board (includes UMA video memory and RJ11
connector and cable)
379792-001 14.1-inch, XGA, TFT display assembly (includes wireless
antenna boards and cables)
379793-001 14.1-inch, SXGA, TFT display assembly (includes wireless
antenna boards and cables)
379794-001 Switch cover
379795-001 LED board (includes LED board cable)
379796-001 Top cover
4–24 Maintenance and Service Guide
Table 4 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
379797-001 Base enclosure
379798-001 TouchPad (includes TouchPad cable)
379799-001 Heat sink (includes thermal paste)
379801-001 Intel Celeron M 730 (1.5-GHz) processor (includes
thermal
379802-001 Intel Pentium M 730 (1.60-GHz) processor (includes
thermal
379803-001 Intel Pentium M 740 (1.73-GHz) processor (includes
thermal
379804-001 Intel Pentium M 750 (1.86-GHz) processor (includes
thermal
379805-001 Intel Pentium M 760 (2.00-GHz) processor (includes
thermal
379806-001 Intel Pentium M 770 (2.13-GHz) processor (includes
thermal
379807-001 TPM security module
379808-001 5400-rpm 40-GB hard drive (includes frame and connector)
379809-001 5400-rpm 60-GB hard drive (includes frame and connector)
paste)
paste)
paste)
paste)
paste)
paste)
379810-001 5400-rpm 80-GB hard drive (includes frame and connector)
Maintenance and Service Guide 4–25
Illustrated Parts Catalog
Table 4 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
379811-001 Audio for use with system boards with UMA video memory
board (includes audio board cable)
379812-001 Miscellaneous Plastics Kit
379813-001 Screw Kit
379814-001 Modem board
380045-001 Docking Stand Miscellaneous Plastics Kit
380774-001 Modem board
380950-001 7200-rpm 60-GB hard drive (includes frame and connector)
381090-001 65 watt, slim profile AC adapter
382909-001 System board (includes 64 MB of discrete video memory and
RJ11 connector and cable)
382693-001 MultiBay II eject assembly
385498-001 Audio board for use with system boards with discrete video
memory (includes audio board cable)
389013-001 Miscellaneous Cable Kit
4–26 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
removal and replacement service.
safe
5.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Torx T8 screwdriver
■ 5.0-mm socket for system board locks
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
5
Preliminaries
Maintenance and Service Guide 5–1
Removal and Replacement Preliminaries
5.2 Service Considerations
The following sections include some of the considerations
you should keep in mind during disassembly and assembly
that
procedures.
As you remove each subassembly from the computer, place
✎
Plastic Parts
Cables and Connectors
Ä
subassembly (and all accompanying screws) away from
the
the work area to prevent damage.
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
CAUTION: When servicing the computer, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
easily.
tear
5–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.3 Preventing Damage to
Removable
Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
hibernation, turn the computer on, and then shut it down
in
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
diskette or disc is not in the drive and ensure that the optical
a
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 5–3
Removal and Replacement Preliminaries
5.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
junctions.
silicon
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
5–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
parts arrive at static-free workstations.
the
■ Place items on a grounded surface before removing items
their containers.
from
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
protective packaging or nonconductive foam.
in
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 5–5
Removal and Replacement Preliminaries
5.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters, drivers, and
vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
ordinary plastic assembly aids and Styrofoam.
only at static-free workstations.
5.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
strap at a grounded workstation.
foot
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
megohm ±10% resistance in the ground cords. To provide
one
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
5–6 Maintenance and Service Guide
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