Reproduction, adaptation, or translation without
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The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 6/2018
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Incorporated.
Apple and the Apple logo are trademarks of
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macOS is a trademark of Apple Inc., registered in
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OS X is a trademark of Apple Inc., registered in
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AirPrint is a trademark of Apple Inc., registered in
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iPad is a trademark of Apple Inc., registered in
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Microsoft®, Windows®, Windows® XP, and
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of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 13
Power consumption, electrical specications, and acoustic emissions .................................................... 14
Operating environmental range ...................................................................................................................... 14
Printer hardware setup and software installation ............................................................................................................ 15
2 Paper trays .............................................................................................................................................................................................. 17
Load the Priority input tray ................................................................................................................................................... 18
Priority input tray paper orientation ............................................................................................................... 20
Load the Main input tray ....................................................................................................................................................... 21
Main input tray paper orientation ................................................................................................................... 24
Load and print envelopes ..................................................................................................................................................... 25
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Supplies and accessories ................................................................................................................................. 30
Customer self-repair parts ............................................................................................................................... 30
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 32
Toner-cartridge information ............................................................................................................................ 37
Remove and replace the toner cartridge ....................................................................................................... 38
Replace the imaging drum .................................................................................................................................................... 42
Imaging drum information ............................................................................................................................... 42
Remove and replace the imaging drum ......................................................................................................... 43
How to print (Windows) .................................................................................................................................... 48
Automatically print on both sides (Windows) ............................................................................................... 48
Manually print on both sides (Windows) ........................................................................................................ 49
Print multiple pages per sheet (Windows) .................................................................................................... 49
Select the paper type (Windows) .................................................................................................................... 50
How to print (OS X) ............................................................................................................................................ 52
ivENWW
Automatically print on both sides (OS X) ....................................................................................................... 52
Manually print on both sides (OS X) ................................................................................................................ 52
Print multiple pages per sheet (OS X) ............................................................................................................ 53
Select the paper type (OS X) ............................................................................................................................ 53
Mobile printing ........................................................................................................................................................................ 55
Wi-Fi Direct (wireless models only) ................................................................................................................ 55
Enable or disable Wi-Fi Direct ..................................................................................................... 57
Change the printer Wi-Fi Direct name ....................................................................................... 57
HP ePrint via email ............................................................................................................................................ 58
HP ePrint software ............................................................................................................................................ 59
Use walk-up USB printing (touchscreen models only) ..................................................................................................... 62
Make a copy ............................................................................................................................................................................. 66
Copy on both sides (duplex) ................................................................................................................................................. 68
Copy on both sides manually ........................................................................................................................... 68
Scan by using the HP Scan software (Windows) ............................................................................................................... 72
Scan by using the HP Easy Scan software (OS X) .............................................................................................................. 73
Set up the Scan to E-mail feature (touchscreen models only) ....................................................................................... 74
Before you begin ................................................................................................................................................ 74
Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 74
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............. 76
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 76
Step two: Congure the Scan to E-mail feature ....................................................................... 76
Step three: Add contacts to the E-mail Address Book ............................................................ 78
Step four: Congure the default E-mail Options ...................................................................... 78
Set up the Scan to E-mail feature on a Mac .................................................................................................. 79
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 79
ENWWv
Method one: Use a web browser to open the HP Embedded Web Server
Before you begin ................................................................................................................................................ 82
Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 82
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
Step two: Congure the Scan to Network Folder feature ....................................................... 86
Scan to a USB ash drive (touchscreen models only) ...................................................................................................... 88
Scan to email (touchscreen models only) .......................................................................................................................... 89
Scan to a network folder (touchscreen models only) ...................................................................................................... 90
Set up to send and receive faxes ......................................................................................................................................... 94
Before starting ................................................................................................................................................... 94
Step 1: Identify the phone connection type .................................................................................................. 94
Step 2: Set up the fax ........................................................................................................................................ 95
Dedicated phone line .................................................................................................................... 95
Shared voice/fax line .................................................................................................................... 96
Shared voice/fax line with an answering machine .................................................................. 97
Step 3: Congure the fax time, date, and header ......................................................................................... 98
HP Fax Setup Wizard .................................................................................................................... 98
Printer control panel ..................................................................................................................... 99
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 99
Step 4: Run a fax test ..................................................................................................................................... 100
Send a fax ............................................................................................................................................................................. 101
viENWW
Fax from the atbed scanner ........................................................................................................................ 101
Fax from the document feeder ..................................................................................................................... 102
Use speed dials and group-dial entries ....................................................................................................... 102
Send a fax from the software ....................................................................................................................... 103
Send a fax from a third-party software program, such as Microsoft Word ........................................... 103
8 Manage the printer .............................................................................................................................................................................. 105
Use HP Web Services applications (touchscreen models only) .................................................................................... 106
Change the printer connection type (Windows) ............................................................................................................. 107
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ..................... 108
Advanced conguration with HP Utility for OS X ............................................................................................................ 112
Open HP Utility ................................................................................................................................................ 112
HP Utility features ........................................................................................................................................... 112
Congure IP network settings ........................................................................................................................................... 114
View or change network settings ................................................................................................................. 114
Rename the printer on a network ................................................................................................................ 115
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 116
Link speed and duplex settings .................................................................................................................... 117
Printer security features ..................................................................................................................................................... 119
Assign or change the system password using the Embedded Web Server .......................................... 119
Lock the formatter .......................................................................................................................................... 120
Congure the Quiet Print Mode settings .......................................................................................................................... 121
Print with EconoMode .................................................................................................................................... 123
Set the Sleep/Auto O After Inactivity setting ............................................................................................ 123
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power . 124
Set the Delay Shut Down setting .................................................................................................................. 125
Update the rmware ........................................................................................................................................................... 127
Method one: Update the rmware using the control panel ..................................................................... 127
Method two: Update the rmware using the Firmware Update Utility ................................................... 128
Customer support ................................................................................................................................................................ 130
ENWWvii
Control panel help system (touchscreen models only) ................................................................................................. 131
Restore the factory-set defaults ....................................................................................................................................... 132
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 133
Change the “Very Low” settings ................................................................................................................... 133
For printers with fax capability ................................................................................................. 134
Order supplies .................................................................................................................................................. 134
Printer does not pick up paper or misfeeds .................................................................................................................... 135
The printer does not pick up paper .............................................................................................................. 135
The printer picks up multiple sheets of paper ............................................................................................ 136
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 137
Clear paper jams .................................................................................................................................................................. 138
Jam locations ................................................................................................................................................... 138
Experiencing frequent or recurring paper jams? ....................................................................................... 139
Clear jams in the document feeder .............................................................................................................. 141
Clear jams in the Main input tray .................................................................................................................. 144
Clear jams in the toner-cartridge area ......................................................................................................... 149
Clear jams in the output bin ........................................................................................................................... 153
Clear jams in the duplexer ............................................................................................................................. 156
Clean the ADF replaceable lm assembly ........................................................................................................................ 160
Print from a dierent software program .................................................................................................... 162
Check the paper-type setting for the print job ........................................................................................... 162
Check the paper type setting (Windows) ................................................................................ 162
Check the paper type setting (OS X) ........................................................................................ 163
Check toner-cartridge status ........................................................................................................................ 163
Clean the printer .............................................................................................................................................. 164
Print a cleaning page .................................................................................................................. 164
Check the scanner glass for dirt and smudges ..................................................................... 165
Visually inspect the toner cartridge and imaging drum ............................................................................ 165
Check paper and the printing environment ................................................................................................ 166
Step one: Use paper that meets HP specications ............................................................... 166
Step two: Check the environment ............................................................................................ 166
Step three: Set the individual tray alignment ........................................................................ 166
Try a dierent print driver .............................................................................................................................. 167
Check the EconoMode settings ..................................................................................................................... 168
Adjust Print Density ........................................................................................................................................ 168
Improve copy and scan image quality .............................................................................................................................. 170
Check the scanner glass for dirt and smudges .......................................................................................... 170
Check the paper settings ............................................................................................................................... 171
Optimize for text or pictures ......................................................................................................................... 172
Check the scanner glass for dirt and smudges .......................................................................................... 175
Check the send-fax resolution settings ....................................................................................................... 176
Check the error-correction settings ............................................................................................................. 177
Check the t-to-page setting ........................................................................................................................ 179
Clean the pickup rollers and separation pad in the document feeder .................................................... 180
Send to a dierent fax machine .................................................................................................................... 181
Check the sender's fax machine ................................................................................................................... 181
Solve general fax problems ........................................................................................................................... 189
Faxes are sending slowly ........................................................................................................... 189
Fax quality is poor ...................................................................................................................... 190
ENWWix
Fax cuts o or prints on two pages ......................................................................................... 191
Index ........................................................................................................................................................................................................... 193
xENWW
1Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM148MFP, www.hp.com/support/ljM227MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW1
Printer views
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12
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2
3
6
7
4
5
9
8
10
●
Printer front view
●
Printer back view
●
Interface ports
●
2-line LCD control panel view (M148dw, M227d, M227sdn, M230sdn models)
12-line control panel display This screen displays menus and printer information.
2
Left arrow button
3OK buttonUse the OK button for the following actions:
4
Right arrow button
6Chapter 1 Printer overviewENWW
Use this button to navigate through the menus or to decrease a value that appears on the display.
●Open the control-panel menus.
●Open a submenu displayed on the control-panel display.
●Select a menu item.
●Clear some errors.
●Begin a print job in response to a control-panel prompt (for example, when the message Press
[OK] to continue appears on the control-panel display).
Use this button to navigate through the menus or to increase a value that appears on the display.
5
Cancel button
Use this button to cancel a print job or to exit the control panel menus.
6
Start Copy button
7
Number of Copies
button
8
Lighter/Darker
button
9
Copy Menu button
10Alphanumeric keypadUse the keypad to provide fax numbers.
11
Fax Redial button
12
Start Fax button
13
Setup button
14
Wireless button
(wireless model only)
15
Back arrow button
Use this button to start a copy job.
Use this button to set the number of copies to be produced.
Use this button to adjust the darkness setting for the current copy job.
Use this button to open the Copy menu.
Use this button to recall the fax number used for the previous fax job.
Use this button to start a fax job.
Use this button to open the Setup menu.
Use this button to navigate the open the Wireless menu and wireless status information.
Use this button for the following actions:
●Exit the control-panel menus.
●Scroll back to a previous menu in a submenu list.
●Scroll back to a previous menu item in a submenu list (without saving changes to the menu
item).
16Ready LEDThe Ready light glows without blinking when the printer is ready to print. It blinks when the printer is
receiving print data or canceling a print job.
17Attention LEDThe Attention light blinks when the printer requires user attention, such as when the printer runs out
of paper or a toner cartridge needs to be changed. If the light glows without blinking, the printer has
experienced an error.
ENWWPrinter views7
Touchscreen control panel view (M227fdw, M230fdw models)
45
1
2
3
1Back buttonReturns to the previous screen
2Home buttonProvides access to the Home screen
3Help buttonProvides access to the control-panel help system
4Color touchscreenProvides access to menus, help animations, and printer
information
5Home page screen indicatorThe display indicates which Home screen the control panel is
currently displaying
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
8Chapter 1 Printer overviewENWW
Home screen layout
2
3
456
1
8
9
710
2
1Reset buttonTouch this button to reset any temporary job settings to the default printer settings.
2Connection Information
button
3Printer statusThis screen area provides information about the overall printer status.
4
Copy
5
Scan
6
Fax
7
USB
8
Supplies
9
Apps
10SetupTouch this button to open the Setup menu.
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon or a wireless network icon , depending
on the type of network to which the printer is connected.
Touch this button to open the copy menu.
Touch this button to open the scan menus:
●Scan to USB Drive
●Scan to Network Folder
●Scan to E-mail
Touch this button to open the fax menus.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from select Web applications.
ENWWPrinter views9
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
SwipeTouch the screen and then move the nger
horizontally to scroll the screen sideways.
ScrollTouch the screen, and then, without lifting the
nger, move the nger vertically to move the
screen.
Touch Setup to open the Setup menu.
Swipe the Home screen to access the Setup.
Scroll through the Setup menu.
10Chapter 1 Printer overviewENWW
Printer specications
IMPORTANT:The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installation.
Windows: The HP Software Installer installs the “HP PCL.6”, the “HP PCL 6”, or the “HP PCL-6” print driver,
depending on the Windows operating system, along with optional software when using the full software
installer. Download the "HP PCL.6", the "HP PCL 6", and the "HP PCL-6" print driver from the support website for
this printer: www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP
Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from
123.hp.com or from the support website, and then use HP Easy Start to install the HP print driver.
1.Go to 123.hp.com.
2.Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts
Table
1-1 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software on
the web)
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Notes
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista®, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
ENWWPrinter specications11
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software on
the web)
Windows 7, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 10, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bitThe “HP PCL.6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 SP2, 64-bitThe “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Notes
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
OS X 10.11 El Capitan, macOS 10.12 Sierra,
macOS 10.13 High Sierra
The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM148MFP,
www.hp.com/support/ljM227MFP for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for
this printer, go to www.hp.com/go/upd and click the Specications tab.
12Chapter 1 Printer overviewENWW
Mobile printing solutions
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3
1
2
3
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wi-Fi Direct (wireless models only)
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●HP All-in-One Remote app for iOS and Android devices
●HP ePrint software
●Google Cloud Print
●AirPrint
●Android Printing
Printer dimensions
Figure 1-1 Dimensions for the printer
Printer fully closedPrinter fully open
1. Height311.5 mm (12.2 in)419.9 mm (16.5 in)
2. Width415.1 mm (16.3 in)415.1 mm (16.3 in)
3. Depth407.4 mm (16 in)624.4mm (24.6 in)
Weight (with cartridges)9.9 kg (21.8 lb)
ENWWPrinter specications13
Figure 1-2 Printer Dimensions - M227d model
1
2
3
1
2
3
O
K
Measurement TypePrinter fully closedPrinter fully open
1. Height263.1 mm (10.4 in)419.9 mm (16.5 in)
2. Width403 mm (15.8 in)403 mm (15.8 in)
3. Depth407.4 mm (16 in)624.4 mm (24.6 in)
Weight (with cartridges)9.1kg (20.1 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for current information.
CAUTION:Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table
1-2 Operating environmental range
EnvironmentRecommendedAllowed
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% (RH)
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
14Chapter 1 Printer overviewENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for HP's all-inclusive help for the
printer. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWWPrinter hardware setup and software installation15
16Chapter 1 Printer overviewENWW
2Paper trays
●
Load the Priority input tray
●
Load the Main input tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM148MFP, www.hp.com/support/ljM227MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW17
Load the Priority input tray
Introduction
The following information describes how to load paper in the Priority input tray. This tray holds up to 10 sheets
of 75 g/m2 (20 lb) paper.
NOTE: To avoid paper jams:
●Never add or remove paper from the Priority input tray during printing.
●Before loading the tray, remove all of the paper from the input tray and straighten the stack.
●When loading the tray, do not fan the paper.
●Use paper that is not wrinkled, folded, or damaged.
1.Open the Main input tray door by grasping the
handle and pulling down.
2.Spread the paper-width guides to the correct size.
18Chapter 2 Paper traysENWW
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