HP LaserJet MFP Analog Fax Accessory 500 User Manual

ANALOG FAX ACCESSORY 500
Send Fax Driver Guide
HP Analog Fax Accessory 500
Send Fax Driver Guide
Copyright and License
Trademark Credits
© 2013 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 4/2013
Part number: CC487–91240
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
All products mentioned herein may be trademarks of their respective companies.
Local country/region laws may prohibit the use of this product outside of the countries/ regions specified. It is strictly forbidden by law in most countries/regions to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.
®
ENERGY STAR
and the ENERGY STAR
mark are registered U.S. marks.
®
Table of contents
1 Set up ................................................................................................................................................................ 1
Introduction ........................................................................................................................................... 2
System requirements ........................................................................................................................... 3
Operating systems ............................................................................................................... 3
Displays ............................................................................................................................... 3
Hardware ............................................................................................................................. 3
Network ................................................................................................................................ 3
Install the MFP Send Fax driver ........................................................................................................... 4
Determine if the MFP supports the MFP Send Fax driver ................................................... 4
Upgrade the MFP firmware and download the driver .......................................................... 4
Verify that the MFP e-mail feature is configured (optional) .................................................. 5
Configure the billing-code feature (optional) ........................................................................ 6
Install the driver ................................................................................................................... 6
Install the driver in Windows XP .......................................................................... 6
Install the driver in Windows Vista .................................................................... 19
Uninstall the HP MFP Send Fax driver ............................................................................................... 28
2 Send faxes ...................................................................................................................................................... 29
Send a fax to a single recipient .......................................................................................................... 30
Send a fax to multiple recipients ........................................................................................................ 33
Send a fax by using the phone book .................................................................................................. 36
Cancel a fax job .................................................................................................................................. 40
Insert special characters in the fax number ........................................................................................ 41
Edit the phone book ........................................................................................................................... 42
Add names to the phone book ........................................................................................... 42
Add groups to the phone book ........................................................................................... 44
Remove names from the phone book ................................................................................ 44
Edit names in the phone book ........................................................................................... 47
Export phone book entries to a comma-separated values (CSV) formatted file ................................ 50
Import phone book entries from a CSV formatted file ........................................................................ 51
Voice Calls and Retries ...................................................................................................................... 52
Fax Call Report .................................................................................................................. 52
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Fax Activity Log ................................................................................................................. 52
T.30 Report ........................................................................................................................ 52
3 Configuration ................................................................................................................................................... 53
Set the sender information ................................................................................................................. 54
Set the fax quality ............................................................................................................................... 56
Set the notification settings ................................................................................................................ 57
Set the cover page information .......................................................................................................... 59
Set the preview preference ................................................................................................................ 61
Set the fax driver printer preferences ................................................................................................. 62
Set the billing-code configuration ....................................................................................................... 64
4 Solve problems ............................................................................................................................................... 65
Functional errors ................................................................................................................................ 66
The test page does not print .............................................................................................. 66
The e-mail notification is disabled ...................................................................................... 66
An e-mail confirmation is not received ............................................................................... 67
PC FAX SEND or PC Fax Send does not appear on the MFP control panel .................... 67
The bitmap does not appear or print on the cover page .................................................... 68
The preview does not appear ............................................................................................ 68
A billing code is required after disabling the feature .......................................................... 68
The billing code text box does not appear ......................................................................... 69
The default fields do not refresh ........................................................................................ 70
Changed settings do not take effect .................................................................................. 70
Changed settings do not take effect in a Point-and-Print installation ................................ 71
Warning messages ............................................................................................................................. 72
PC fax feature may be disabled at the MFP warning ........................................................ 72
Error messages .................................................................................................................................. 73
Index ................................................................................................................................................................... 77
iv ENWW

1 Set up

Introduction
System requirements
Install the MFP Send Fax driver
Uninstall the HP MFP Send Fax driver
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Introduction

You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more HP multifunction peripherals (MFP). After it is installed, the driver can be accessed by printing to the MFP Send Fax driver.
This guide describes the fax functions that are included with the MFP Send Fax driver.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
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System requirements

Operating systems

The MFP Send Fax driver is supported on the following operating systems:
Windows® XP SP2 or later, 32–bit
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to
provide best-effort support for the discontinued XP operating system.
Windows Vista® 32–bit and 64–bit
Windows® 7, 32–bit and 64–bit
Windows® 8, 32–bit and 64–bit
Windows 2003 Server, SP1 or later, 32–bit and 64–bit
Windows Server 2008, 32–bit and 64–bit
Windows Server 2008 R2, 64–bit
Windows 2012 Server, 64–bit
Max OS X 10.6 and 10.7

Displays

The MFP Send Fax module supports display types that have a super video graphics adapter (SVGA) resolution of 800 x 600 pixels or greater.

Hardware

An HP LaserJet analog fax accessory must be installed in the MFP before installing the MFP Send Fax driver. See the installing this hardware.
Download fax card installation instructions, user documentation, and software from the following URL:
www.hp.com/support/ljanalogfaxaccessory500

Network

The MFP Send Fax driver must be used on a network printer. It is not intended to be used on a local printer, USB, and serial or parallel connections.
HP LaserJet Analog Fax Accessory 500 Fax Guide
for more information about
ENWW System requirements 3

Install the MFP Send Fax driver

Determine if the MFP supports the MFP Send Fax driver

The most current versions of the MFP firmware contain support for the MFP Send Fax driver.
1. From the Home screen, scroll to and touch the Administration button.
2. Open the following menus:
Fax Settings
Fax Send Settings
Fax Send Setup
General Fax Send Settings
3. Touch the PC Fax Send option.
NOTE: If the PC Fax Send option does not appear on your MFP menu, upgrade the MFP
firmware.
4. Touch the Save button.

Upgrade the MFP firmware and download the driver

1. View the configuration information on the MFP control panel to determine the current firmware
version.
a. From the Home screen, scroll to and touch the Administration button.
b. Open the following menus:
Reports
Configuration/Status Pages
c. Touch the Configuration Page option and then touch the Print button.
d. The firmware datecode is listed in the section called Device Information.
NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first
string of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. For example, a firmware datecode that begins with 20040225 represents February 25, 2004. The second string of numbers represents the revision number of the firmware.
2. Download the most current firmware.
a. Go to the Web site for your product:
http://www.hp.com/go/lj500mfpm525_firmware
http://www.hp.com/go/lj500colormfpm575_firmware
www.hp.com/go/ljm4555mfp_firmware
www.hp.com/go/cljcm4540mfp_firmware
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www.hp.com/go/cljcm3530mfp_firmware
www.hp.com/go/ljMFPM725_firmware
b. In the Select operating system pane, click Cross operating system (BIOS, Firmware,
Diagnostics, etc.).
c. If the date that is listed in the firmware table is more recent than the datecode that is printed
on the MFP configuration page, click Download next to the appropriate file.
NOTE: Different firmware files are available for the various operating systems.
d. In the File Download dialog box that opens, click Save.
e. In the File Name text box in the Save As window that opens, type the location on your
computer where you want to save the firmware update file.
f. Click Save.
g. After the file has been downloaded, close the File Download dialog box, if necessary.
3. If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax
driver.
a. Click Back to return to the Select operating system pane.
NOTE: If you do not return to the Select operating system pane when you click Back, see
step 2 for instructions about navigating to it.
b. In the Select operating system pane, click the appropriate operating system.
NOTE: The MFP Send Fax driver is supported in Windows XP, Windows XP Professional
x64, Windows Vista, Windows 7 32 bit, and Windows 7 64 bit.
c. In the Driver table that appears, click Download next to the HP MFP Send Fax driver.
d. In the File Download dialog box that opens, click Save.
e. In the File Name text box on the Save As window that opens, type the location on your
computer where you want to save the MFP Send Fax driver file.
f. Click Save.
g. After the file has been downloaded, close the File Download dialog box, if necessary.
4. Install the downloaded firmware file. See the MFP user guide for instructions about installing the
remote firmware update (RFU).

Verify that the MFP e-mail feature is configured (optional)

Configure e-mail function on the MFP in order to receive an e-mail notification when a fax has been sent by using the MFP Send Fax driver.
NOTE: The e-mail notification feature is optional.
See the appropriate MFP user guide for instructions about configuring the e-mail function.
ENWW Install the MFP Send Fax driver 5

Configure the billing-code feature (optional)

HP MFP Send Fax supports the use of billing codes when sending faxes.
NOTE: The billing-code feature is optional.
1. From the Home screen, scroll to and touch the Administration button.
2. Open the following menus:
Fax Settings
Fax Send Settings
Fax Send Setup
Billing Codes
3. Touch the Enable Billing Codes feature to enable billing codes.
NOTE: To disable billing codes, deselect the Enable Billing Codes feature, touch the Save
button, and then skip the remaining steps.
To allow users to edit billing codes, touch the Allow users to edit billing codes feature.
4. Touch the Default Billing Code text box to open the keyboard.
5. Enter the billing code and then touch the OK button.
6. Touch the Minimum Length text box to open the keypad.
7. Type the minimum number of digits you want in the billing code, and then touch the OK button.
8. Touch the Save button.

Install the driver

Install the MFP Send Fax driver by using the Add a Printer wizard in Windows:
NOTE: If you are using the software CD supplied with the MFP, you can install the Send Fax driver
by clicking the Install button or the Advanced Install Options button in the CD Browser.
Download send fax driver software from the following URL:
www.hp.com/support/ljanalogfaxaccessory500
Install the driver in Windows XP
1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to
extract the driver files.
2. Click Start, click Settings, and then click Printers and Faxes.
3. In the Printer Tasks pane in the Printers and Faxes window, click Add a printer.
4. In the Add Printer Wizard welcome dialog box, click Next.
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5. Under Local or Network Printer, select Local printer attached to this computer. Click Next.
NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on a
network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.
If you select A network printer, or a printer attached to another computer, then the IP address of the computer is required. Some features, such as fax preview, are not available if the driver is installed by using the network printer installation (Point-and-Print).
The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial or parallel port. It must be on a network.
6. If your computer is already connected to the MFP, under Select a Printer Port, select Use the
following port.
NOTE: If your computer is not connected to the MFP, go to step 8.
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7. In the Use the following port drop-down menu, select the name or IP address of the MFP. Click
Next and then go to step 13.
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8. If your computer is not connected to the MFP, select Create a new port under Select a Printer
Port.
9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next.
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10. In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next.
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11. Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address text
box and then click Next.
NOTE: The default port name is the name that you typed in the Printer Name or IP Address
text box. You can change this name by typing a new name in the Port Name text box.
12. Click Finish.
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13. Under Install Printer Software, click Have Disk.
14. In the Install From Disk dialog box, click Browse.
15. Browse to and select the MFP Send Fax driver .INF file extracted in step 1.
NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows
XP, and Windows 7 and a 64-bit version for Windows XP Professional x64, Windows Vista, and Windows 7.
The following message displays if you select the wrong version of the file: The specified location does not contain information about your printer.
16. Click Open.
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17. Click OK.
18. Under Install Printer Software, click Next.
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19. In the Printer name text box under Name Your Printer, type a name for the printer. The default
printer name is HP MFP Send Fax.
20. Click Next.
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21. Under Printer Sharing, click Next.
NOTE: You can share the printer by selecting Share name on the Printer Sharing window. The
MFP Send Fax driver is then available for a Point-and-Print connection. Some features, such as fax preview, are not available if the driver is accessed by using a Point-and-Print connection.
22. Under Print Test Page, select Yes to print a test page and then click Next.
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NOTE: Selecting Yes to print a test page sends a fax. No page is printed.
a. In the Completing the Add Printer Wizard dialog box, click Finish to complete the wizard
and continue sending a test fax.
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b. In the HP MFP Send Fax dialog box, click the Fax Job tab.
NOTE: The Setup information is not required to send a test page. To set the default
sender information and fax settings for all faxes, see
Configuration on page 53.
ENWW Install the MFP Send Fax driver 17
c. In the Fax Number text box under Fax To, type the fax number where the test page will be
sent, click To -> to enter the number in the Fax Recipients list.
d. Click Send.
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e. The preview window opens if you selected Show Preview Before Sending Fax on the Setup
tab. On the toolbar, click Send Fax.
f. A message appears asking if the test page printed. Verify that the test page printed on the
receiving fax machine and then click OK.
NOTE: The test page is delivered to the fax number that you typed in the Fax Number text
box on the Fax Job tab.
Install the driver in Windows Vista
1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to
extract the driver files.
2. Click Start, click Control Panel, and then click Printer.
NOTE: The Printer menu is located under the Hardware and Sound heading.
3. In the Printer window, click the Add a printer button on the top menu bar.
4. In the Add printer welcome dialog box, click Next.
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5. Under Choose a local or network printer, click the Add a local printer button.
NOTE: Select Choose a local or network printer to install the MFP Send Fax driver on a
network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.
If you select Add a network, wireless or Bluetooth printer, then the IP address of the computer is required. Some features, such as fax preview, are not available if the driver is installed by using the network printer installation (Point-and-Print).
The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial, parallel, or USB port. It must be on a network.
6. If your computer is already connected to the MFP, under Choose a printer port, select Use an
existing port.
NOTE: If your computer is not connected to the MFP, go to step 8.
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