HP LaserJet M106w User Manual

LaserJet Pro M101-M104, LaserJet Ultra M105-M106

User Guide

M101-M106

www.hp.com/support/ljM101

HP LaserJet Pro M101-M104, HP LaserJet Ultra M105-M106

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 10/2016

Trademark Credits

, Adobe Photoshop®, Acrobat®, and

Adobe PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Printer overview ........................................................................................................................................... 1

Printer views .......................................................................................................................................................... 2

Printer front view ................................................................................................................................ 2

Printer back view ................................................................................................................................. 3

Control-panel view .............................................................................................................................. 4

Printer specifications ............................................................................................................................................. 5

Technical specifications ...................................................................................................................... 5

Supported operating systems ............................................................................................................ 6

Mobile printing solutions .................................................................................................................... 7

Printer dimensions .............................................................................................................................. 8

Power consumption, electrical specifications, and acoustic emissions ............................................ 8

Operating-environment range ............................................................................................................ 8

Printer hardware setup and software installation ............................................................................................... 9

2 Paper trays ................................................................................................................................................. 11

Load the input tray .............................................................................................................................................. 12

Introduction ....................................................................................................................................... 12

Load paper into the input tray .......................................................................................................... 12

Load the priority input tray (wireless models only) ........................................................................................... 15

Introduction ....................................................................................................................................... 15

Load paper into the priority input tray ............................................................................................. 15

Load and print envelopes .................................................................................................................................... 18

Introduction ....................................................................................................................................... 18

Print envelopes ................................................................................................................................. 18

Envelope orientation ......................................................................................................................... 18

3 Supplies, accessories, and parts ................................................................................................................... 19

Order supplies, accessories, and parts ............................................................................................................... 20

Ordering ............................................................................................................................................. 20

Supplies and accessories .................................................................................................................. 20

Customer self-repair parts ............................................................................................................... 20

ENWW iii

Configure the HP toner-cartridge-protection supply settings ........................................................................... 22

Introduction ....................................................................................................................................... 22

Enable or disable the Cartridge Policy feature ................................................................................. 22

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ........ 22

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ....... 23

Troubleshoot Cartridge Policy HP EWS error messages ................................................ 24

Enable or disable the Cartridge Protection feature ......................................................................... 24

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection

feature ............................................................................................................................ 24

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection

feature ............................................................................................................................ 25

Troubleshoot Cartridge Protection HP EWS error messages ........................................ 26

Replace the toner cartridge ................................................................................................................................. 27

Introduction ....................................................................................................................................... 27

Toner-cartridge and imaging-drum information ............................................................................. 27

Replace the toner cartridge (M101-M104 models) .......................................................................... 28

Replace the toner cartridge (M105-M106 models) .......................................................................... 30

Replace the imaging drum (M101-M104 models) ............................................................................ 33

Replace the imaging drum (M105-M106 models) ............................................................................ 36

4 Print ........................................................................................................................................................... 39

Print tasks (Windows) .......................................................................................................................................... 40

How to print (Windows) ..................................................................................................................... 40

Manually print on both sides (Windows) .......................................................................................... 41

Print multiple pages per sheet (Windows) ....................................................................................... 41

Select the paper type (Windows) ...................................................................................................... 42

Additional print tasks ........................................................................................................................ 42

Print tasks (OS X) ................................................................................................................................................. 43

How to print (OS X) ............................................................................................................................ 43

Manually print on both sides (OS X) .................................................................................................. 43

Print multiple pages per sheet (OS X) ............................................................................................... 43

Select the paper type (OS X) ............................................................................................................. 44

Additional print tasks ........................................................................................................................ 44

Mobile printing ..................................................................................................................................................... 45

Introduction ....................................................................................................................................... 45

Wi-Fi Direct (wireless models only) .................................................................................................. 45

Enable or disable Wi-Fi Direct ......................................................................................... 46

Change the printer Wi-Fi Direct name ............................................................................ 46

HP ePrint via email ............................................................................................................................ 47

HP ePrint software ............................................................................................................................ 48

AirPrint ............................................................................................................................................... 48

iv ENWW

Android embedded printing .............................................................................................................. 49

5 Manage the printer ...................................................................................................................................... 51

Change the printer connection type (Windows) .................................................................................................. 52

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 53

Advanced configuration with HP Utility for OS X ................................................................................................ 56

Open HP Utility .................................................................................................................................. 56

HP Utility features ............................................................................................................................. 56

Configure IP network settings ............................................................................................................................. 58

Introduction ....................................................................................................................................... 58

Printer sharing disclaimer ................................................................................................................. 58

View or change network settings ..................................................................................................... 58

Rename the printer on a network ..................................................................................................... 58

Manually configure IPv4 TCP/IP parameters .................................................................................... 59

Link speed setting ............................................................................................................................. 60

Printer security features ..................................................................................................................................... 61

Introduction ....................................................................................................................................... 61

Assign or change the system password using the HP Embedded Web Server ................................ 61

Lock the formatter ............................................................................................................................ 62

Energy-conservation settings ............................................................................................................................. 63

Introduction ....................................................................................................................................... 63

Print with EconoMode ....................................................................................................................... 63

Set the Sleep/Auto Off After Inactivity setting ................................................................................. 63

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of

power ................................................................................................................................................. 64

Set the Delay Shut Down setting ...................................................................................................... 65

Update the firmware ........................................................................................................................................... 67

Update the firmware using the Firmware Update Utility ................................................................. 67

6 Solve problems ........................................................................................................................................... 69

Customer support ................................................................................................................................................ 70

Interpret control-panel light patterns ................................................................................................................ 71

Restore the factory-set defaults ........................................................................................................................ 73

A “Cartridge is low” or “Cartridge is very low” message displays on the HP EWS ............................................. 74

Change the “Very Low” settings ....................................................................................................... 74

Order supplies ................................................................................................................................... 75

Solve paper feed or jam problems ...................................................................................................................... 76

The printer does not pick up paper ................................................................................................... 76

The printer picks up multiple sheets of paper .................................................................................. 76

Frequent or recurring paper jams ..................................................................................................... 76

Prevent paper jams ........................................................................................................................... 77

ENWW v

Clear paper jams .................................................................................................................................................. 78

Introduction ....................................................................................................................................... 78

Paper jam locations ........................................................................................................................... 78

Experiencing frequent or recurring paper jams? .............................................................................. 79

Clear paper jams in the input tray ..................................................................................................... 80

Clear paper jams in the toner-cartridge area ................................................................................... 82

Clear paper jams in the output bin .................................................................................................... 84

Improve print quality ........................................................................................................................................... 87

Introduction ....................................................................................................................................... 87

Print from a different software program ......................................................................................... 87

Check the paper-type setting for the print job ................................................................................. 87

Check the paper type setting (Windows) ....................................................................... 87

Check the paper type setting (OS X) ............................................................................... 87

Check toner-cartridge status ............................................................................................................ 87

Clean the printer ................................................................................................................................ 88

Print a cleaning page ...................................................................................................... 88

Visually inspect the toner cartridge .................................................................................................. 88

Check paper and the printing environment ...................................................................................... 88

Step one: Use paper that meets HP specifications ........................................................ 88

Step two: Check the environment .................................................................................. 89

Check the EconoMode settings ......................................................................................................... 89

Adjust print density ........................................................................................................................... 89

Solve wired network problems ........................................................................................................................... 91

Introduction ....................................................................................................................................... 91

Poor physical connection .................................................................................................................. 91

The computer is using the incorrect IP address for the printer ....................................................... 91

The computer is unable to communicate with the printer ............................................................... 91

The printer is using incorrect link speed settings for the network .................................................. 92

New software programs might be causing compatibility problems ................................................ 92

The computer or workstation might be set up incorrectly .............................................................. 92

The printer is disabled, or other network settings are incorrect ..................................................... 92

Solve wireless network problems ....................................................................................................................... 93

Introduction ....................................................................................................................................... 93

Wireless connectivity checklist ......................................................................................................... 93

The printer does not print after the wireless configuration completes .......................................... 94

The printer does not print, and the computer has a third-party firewall installed ......................... 94

The wireless connection does not work after moving the wireless router or printer ..................... 94

Cannot connect more computers to the wireless printer ................................................................ 94

The wireless printer loses communication when connected to a VPN ............................................ 95

The network does not appear in the wireless networks list ............................................................ 95

The wireless network is not functioning .......................................................................................... 95

vi ENWW

Perform a wireless network diagnostic test .................................................................................... 95

Reduce interference on a wireless network ..................................................................................... 96

Index ............................................................................................................................................................. 97

ENWW vii

viii ENWW

1 Printer overview

●

Printer views

●

Printer specifications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM101.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 1

Printer views

Printer front view

1 Top cover (toner cartridge access) and output bin

2 Output bin extension

3 Priority input tray (M102w, M104w, M106w models only)

4 Input tray

5 Power button

6 Control panel

2 Chapter 1 Printer overview ENWW

Printer back view

1USB interface port

2 Power connection

3 Slot for cable-type security lock

4 Serial number and printer number label

ENWW Printer views 3

Control-panel view

1 Wireless button and LED (wireless

models only)

2 Attention LED The Attention light blinks when the printer requires user attention, such as when the

3 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is

4 Resume/Cancel button Press this button for the following actions:

Press this button to turn the wireless feature on or off, or to configure a WiFi Direct connection.

Press and hold this button to configure a WPS connection.

If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is an issue with the wireless connection.

printer runs out of paper or a toner cartridge needs to be changed. If the light is on without blinking, the printer has experienced an error.

receiving print data or canceling a print job.

●

If the printer is currently processing a job, with Attention LED off and Ready LED blinking, press the button to cancel the print job.

●

If the printer is in a error or prompt state, with Ready LED off and Attention LED blinking, press the button to clear the error and resume printing.

●

In manual duplex mode, press this button to print the second side of the page.

4 Chapter 1 Printer overview ENWW

Printer specifications

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to

change. For current information, see

●

Technical specifications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specifications, and acoustic emissions

●

Operating-environment range

Technical specifications

See www.hp.com/support/ljM101 for current information.

www.hp.com/support/ljM101.

ENWW Printer specifications 5

Supported operating systems

The following information applies to the printer-specific Windows PCLmS and OS X print drivers.

Windows: The HP Software Installer installs the PCLm.S, PCLmS, or PCLm-S driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from the software installation notes for more information.

123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See

1. Go to

123.hp.com.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to

Operating system Print driver installed Notes

Windows® XP SP3 or later, 32bit

Windows Vista®, 32-bit The HP PCLm.S printer-specific print

Windows Server 2003, SP2 or later, 32-bit

Windows Server 2003, R2, 32bit

The HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

The HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

hplipopensource.com/hplip-web/index.html.

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.

Windows 7, 32-bit and 64-bit The HP PCLmS printer-specific print

driver is installed for this operating system as part of the full software installation.

Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print

driver is installed for this operating system as part of the basic software installation.

Windows 8.1, 32-bit and 64-bit The HP PCLm-S printer-specific print

driver is installed for this operating system as part of the basic software installation.

Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specific print

driver is installed for this operating system as part of the basic software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

6 Chapter 1 Printer overview ENWW

Operating system Print driver installed Notes

Windows Server 2008, 32-bit and 64-bit

Windows Server 2008, R2, 64bit

Windows Server 2012, 64-bit The HP PCLmS printer-specific print

Windows Server 2012 R2, 64-bit The HP PCLm-S printer-specific print

OS X 10.9 Mavericks, OS X 10.10 Yosemite, and OS X 10.11 El Capitan

The HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation.

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.

driver is installed for this operating system as part of the basic software installation.

The OS X print driver and print utility are available for download from either the installation CD or

123.hp.com.

Download HP Easy Start either from the printer installation CD or from install the HP print driver and utility.

1. Go to

2. Follow the steps provided to download the printer

123.hp.com, and then use HP Easy Start to

123.hp.com.

software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM101 for HP's all-

inclusive help for the printer.

Mobile printing solutions

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to

go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi Direct (wireless models only)

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

●

HP ePrint software

●

Android Printing

●

AirPrint

www.hp.com/

ENWW Printer specifications 7

Printer dimensions

Printer fully closed Printer fully open

1. Height 190.7 mm (7.5 in) 332.4 mm (13.1 in)

2. Width 364.7 mm (14.4 in) 364.7 mm (14.4 in)

3. Depth 247.8 mm (9.7 in) 467 mm (18.4 in)

Weight (with cartridges) WIth CF217A/CF218A cartridge: 5.1 kg (11.24 lb)

WIth CF233A cartridge: 5.26 kg (11.6 lb)

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljM101 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)

Relative humidity 20% to 70% relative humidity (RH), non-

condensing

Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

8 Chapter 1 Printer overview ENWW

10% to 80% (RH), non-condensing

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to

www.hp.com/support/ljM101 for HP's all-inclusive help for the printer. Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW Printer hardware setup and software installation 9

10 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load the input tray

●

Load the priority input tray (wireless models only)

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM101.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 11

Load the input tray

Introduction

The following information describes how to load paper in the input tray. This tray holds up to 150 sheets of

75 g/m

Load paper into the input tray

NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and

straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.

1. If it is not already open, open the input tray.

(20 lb) paper.

2. Adjust the paper width and length guides

outward.

12 Chapter 2 Paper trays ENWW

3. Load the paper face-up with the top forward in

the input tray.

The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below.

4. Adjust the paper guides inward until they are

snug against the paper.

ENWW Load the input tray 13

Paper type Duplex mode How to load paper

123

Preprinted or letterhead 1-sided printing or 2-sided printing Face-up

Top edge leading into the product

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the product

14 Chapter 2 Paper trays ENWW

Load the priority input tray (wireless models only)

Introduction

The following information describes how to load paper in the priority input tray. This tray holds up to 10 sheets of 75 g/m

(20 lb) paper.

Load paper into the priority input tray

NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and

straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.

1. Adjust the paper width guides outward.

ENWW Load the priority input tray (wireless models only) 15

2. Load the paper face-up with the top forward in

the input tray.

The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below.

3. Adjust the paper guides until they are snug

against the paper.

16 Chapter 2 Paper trays ENWW

Paper type Duplex mode How to load paper

Preprinted or letterhead 1-sided printing or 2-sided printing Face-up

Top edge leading into the product

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the product

ENWW Load the priority input tray (wireless models only) 17

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray.

To print envelopes, follow these steps to select the correct settings in the print driver.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,

and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper source drop-down list, select the tray to be used.

5. In the Media drop-down list, select Envelope.

6. Click the OK button to close the Document Properties dialog box.

7. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in the priority feed tray face up, with the short, return address end leading into the printer.

Load envelopes in the input tray face up, with the short, return address end leading into the printer.

18 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Configure the HP toner-cartridge-protection supply settings

●

Replace the toner cartridge

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM101.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 19

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter

www.hp.com/buy/parts

the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

HP 17A Black Original LaserJet Toner Cartridge

HP 18A Black Original LaserJet Toner Cartridge

HP 19A Original LaserJet Imaging Drum

HP 33A Black Original LaserJet Toner Cartridge

HP 34A Original LaserJet Imaging Drum

Replacement black toner cartridge for M101M102 models

Replacement black toner cartridge for M103M104 models

Replacement imaging drum for M101-M104 models

Replacement black toner cartridge for M105M106 models

Replacement imaging drum for M105-M106 models

17A CF217A

18A CF218A

19A CF219A

33A CF233A

34A CF234A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at

www.hp.com/buy/parts or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.

20 Chapter 3 Supplies, accessories, and parts ENWW

www.hp.com/go/csr-support and

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