HP LaserJet E50045 User's Guide

HP LaserJet Managed E50045

User Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 2, 1/2019

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Inc

orporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

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UNIX® is a registered trademark of The Open Gr

oup.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

For more information ............................................................................................................................................................... 1

Warning icons ............................................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer back view .................................................................................................................................................. 4

Interface ports ...................................................................................................................................................... 5

Control-panel view ............................................................................................................................................... 6

How to use the touchscreen control panel ................................................................................. 7

Printer specications ................................................................................................................................................................ 8

Technical specications ....................................................................................................................................... 8

Supported operating systems ........................................................................................................................... 9

Printer dimensions ............................................................................................................................................ 11

Power consumption, electrical specications, and acoustic emissions .................................................... 13

Operating-environment range ........................................................................................................................ 13

Printer hardware setup and software installation ............................................................................................................ 14

2 Paper trays .............................................................................................................................................................................................. 15

For more information ............................................................................................................................................................ 15

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 16

Introduction ........................................................................................................................................................ 16

Tray 1 paper orientation ................................................................................................................................... 17

Use alternative letterhead mode .................................................................................................................... 17

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 17

Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 18

Introduction ........................................................................................................................................................ 18

Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 20

Use alternative letterhead mode .................................................................................................................... 20

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 20

Load and print envelopes ..................................................................................................................................................... 22

Introduction ........................................................................................................................................................ 22

Print envelopes .................................................................................................................................................. 22

ENWW iii

Envelope orientation ......................................................................................................................................... 22

3 Supplies, accessories, and parts .......................................................................................................................................................... 23

For more information ............................................................................................................................................................ 23

Order supplies, accessories, and parts ............................................................................................................................... 24

Ordering .............................................................................................................................................................. 24

Supplies and accessories ................................................................................................................................. 24

Customer self-repair parts ............................................................................................................................... 25

Replace the toner cartridge .................................................................................................................................................. 26

Introduction ........................................................................................................................................................ 26

Toner-cartridge information ............................................................................................................................ 26

Remove and replace the cartridge .................................................................................................................. 27

4 Print .......................................................................................................................................................................................................... 31

For more information ............................................................................................................................................................ 31

Print tasks (Windows) ............................................................................................................................................................ 32

How to print (Windows) .................................................................................................................................... 32

Automatically print on both sides (Windows) ............................................................................................... 32

Manually print on both sides (Windows) ........................................................................................................ 33

Print multiple pages per sheet (Windows) .................................................................................................... 33

Select the paper type (Windows) .................................................................................................................... 34

Additional print tasks ........................................................................................................................................ 35

Print tasks (macOS) ............................................................................................................................................................... 36

How to print (macOS) ........................................................................................................................................ 36

Automatically print on both sides (macOS) ................................................................................................... 36

Manually print on both sides (macOS) ........................................................................................................... 36

Print multiple pages per sheet (macOS) ........................................................................................................ 37

Select the paper type (macOS) ........................................................................................................................ 37

Additional print tasks ........................................................................................................................................ 37

Store print jobs on the printer to print later or print privately ........................................................................................ 38

Introduction ........................................................................................................................................................ 38

Create a stored job (Windows) ......................................................................................................................... 38

Create a stored job (macOS) ............................................................................................................................ 39

Print a stored job ............................................................................................................................................... 40

Delete a stored job ............................................................................................................................................ 40

Delete a job that is stored on the printer .................................................................................. 40

Change the job storage limit ....................................................................................................... 40

Information sent to printer for Job Accounting purposes ........................................................................... 41

Print from the USB port ........................................................................................................................................................ 42

Introduction ........................................................................................................................................................ 42

Enable the USB port for printing ..................................................................................................................... 42

iv ENWW

Print from a USB ash drive ............................................................................................................................. 43

5 Manage the printer ................................................................................................................................................................................. 45

For more information ............................................................................................................................................................ 45

Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 46

Introduction ........................................................................................................................................................ 46

How to access the HP Embedded Web Server (EWS) .................................................................................. 46

HP Embedded Web Server features ............................................................................................................... 47

Information tab ............................................................................................................................. 47

General tab .................................................................................................................................... 47

Print tab .......................................................................................................................................... 48

Troubleshooting tab ..................................................................................................................... 49

Security tab .................................................................................................................................... 49

HP Web Services tab ..................................................................................................................... 49

Networking tab .............................................................................................................................. 50

Other Links list ............................................................................................................................... 51

Congure IP network settings .............................................................................................................................................. 52

Printer sharing disclaimer ................................................................................................................................ 52

View or change network settings ................................................................................................................... 52

Rename the printer on a network ................................................................................................................... 52

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 53

Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 53

Link speed and duplex settings ....................................................................................................................... 54

Printer security features ....................................................................................................................................................... 55

Introduction ........................................................................................................................................................ 55

Security statements .......................................................................................................................................... 55

IP Security ........................................................................................................................................................... 55

Assign or change the system password using the HP Embedded Web Server ....................................... 55

Encryption support: HP High Performance Secure Hard Disks .................................................................. 56

Lock the formatter ............................................................................................................................................ 56

Energy-conservation settings .............................................................................................................................................. 57

Introduction ........................................................................................................................................................ 57

Print with EconoMode ....................................................................................................................................... 57

Set the Sleep/Auto O After Inactivity setting .............................................................................................. 57

Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 58

Set the sleep schedule ...................................................................................................................................... 58

Set the Delay Shut Down setting .................................................................................................................... 59

HP Web Jetadmin ................................................................................................................................................................... 60

Software and rmware updates .......................................................................................................................................... 61

ENWW v

6 Solve problems ....................................................................................................................................................................................... 63

For more information ............................................................................................................................................................ 63

Customer support .................................................................................................................................................................. 64

Control panel help system .................................................................................................................................................... 65

Restore factory settings ........................................................................................................................................................ 66

Introduction ........................................................................................................................................................ 66

Method one: Restore factory settings from the printer control panel ...................................................... 66

Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers only)

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 67

Printer does not pick up paper or misfeeds ....................................................................................................................... 68

Introduction ........................................................................................................................................................ 68

The printer does not pick up paper ................................................................................................................. 68

The printer picks up multiple sheets of paper .............................................................................................. 70

Clear paper jams ..................................................................................................................................................................... 74

Introduction ........................................................................................................................................................ 74

Jam locations ..................................................................................................................................................... 74

Auto-navigation for clearing paper jams ....................................................................................................... 75

Experiencing frequent or recurring paper jams? .......................................................................................... 75

13.A1 tray 1 paper jam ..................................................................................................................................... 76

13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam .......................................................... 78

Clear paper jams in the toner-cartridge area ................................................................................................ 82

13.B rear door and fuser area paper jam ...................................................................................................... 84

13.E1 output bin paper jam ............................................................................................................................. 86

13.C, 13.D, 13.B paper jam in the duplexer ................................................................................................... 86

Improve print quality ............................................................................................................................................................. 91

Introduction ........................................................................................................................................................ 91

Print from a dierent software program ....................................................................................................... 91

Check the paper-type setting for the print job ............................................................................................. 91

Check toner-cartridge status ........................................................................................................................... 92

Print a cleaning page ......................................................................................................................................... 92

Visually inspect the toner cartridge or cartridges ........................................................................................ 93

Check paper and the printing environment ................................................................................................... 93

Try a dierent print driver ................................................................................................................................ 94

...................................................................................................................................................... 66

Check the paper type setting on the printer ............................................................................. 91

Check the paper type setting (Windows) .................................................................................. 91

Check the paper type setting (macOS) ...................................................................................... 92

Step one: Use paper that meets HP specications ................................................................. 93

Step two: Check the environment .............................................................................................. 93

Step three: Set the individual tray alignment ........................................................................... 94

vi ENWW

Index ............................................................................................................................................................................................................. 97

ENWW vii

viii ENWW

1 Printer overview

For more information

●

Warning icons

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 1

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.

●

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

2 Chapter 1 Printer overview ENWW

Printer views

●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view

Printer front view

1 Top cover (access to the toner cartridge)

2 Easy-access USB port

Insert a USB ash drive for printing without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

3 Standard output bin

4 On/o button

5 Control panel with color touchscreen display

6 Hardware integration pocket for connecting accessory and third-party devices

NOTE: To use the hardware integration pocket (HIP), install the HP internal USB ports accessory (B5L28A). The USB port

inside the HIP is not functional otherwise.

7 Formatter cover

8 Tray 2

9 Model name

10 Tray 1

ENWW Printer views 3

Printer back view

1 Rear door (access for clearing jams)

2 Serial number and product number label

3 Top-cover-release button

4 Dust cover for Tray 2 (ips up when legal-size paper is loaded)

5 Power connection

6 Formatter (contains the interface ports)

4 Chapter 1 Printer overview ENWW

Interface ports

1 Slot for a cable-type security lock

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 USB port for connecting external USB devices (this port might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

ENWW Printer views 5

Control-panel view

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by selecting the Home button.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display the Message

Center if there are errors, and restore the default settings.

2 Sign In or Sign Out button Select the Sign In button to access secured features.

Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

NOTE: This button displays only if the administrator has congured the printer to require permission

for access to features.

Information button

Help button

5 Current time Displays the current time.

6 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.

Select the Information button to access a screen that provides access to several types of printer information. Select the following buttons on the Information screen for printer information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device with Wi-Fi.

● Wireless: View or change wireless connection settings (wireless accessory equipped models only).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

Select the Help button to open the embedded help system.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

6 Chapter 1 Printer overview ENWW

7 Home-screen page

indicator

Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.

Home button

Select the Home button to return to the Home screen.

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through menus, briey touch the screen to stop the scrolling.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Touch the Settings icon to open the Settings app.

Swipe until the Settings app displays.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down. When scrolling through menus, briey touch the screen to stop the scrolling.

Scroll through the Settings app.

ENWW Printer views 7

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljE50045.

●

Technical specications

●

Supported operating systems

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name E50045dw

Product number 3GN19A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder

NOTE: Each printer model accepts up to three

optional 1 x 550-sheet feeders (Trays 3, 4, and 5).

Printer cabinet/stand Optional

Automatic duplex printing

Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and

IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing without a computer

and upgrading the rmware

Hardware Integration Pocket for connecting accessory

and third-party devices

HP Internal USB Ports Optional

HP Jetdirect 3000w NFC/Wireless Accessory for printing

from mobile devices

Integrated HP near-eld communication (NFC) and Wi-

Fi Direct functionality for printing from mobile devices

HP Jetdirect 2900nw Print Server accessory for wireless

connectivity

Optional

Memory 512 MB memory, expandable to 1.5 GB by adding 1 GB

DIMM

Mass storage 4 GB embedded Multi-Media Controller (eMMC)

320 GB HP Secure High-Performance Hard Disk Optional

8 Chapter 1 Printer overview ENWW

Model name E50045dw

Product number 3GN19A

Security HP Trusted Platform Module for encrypting all data that

passes through the printer

Control-panel display and input Color touchscreen control panel

Print Prints 45 pages per minute (ppm) on letter and 43 ppm

on A4-size paper

Easy-access USB printing (no computer required)

Store jobs in the printer memory to print later or print

privately

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specic HP PCL 6 print drivers, and HP print drivers for macOS.

Windows: Go to the printer-support website for this printer: www.hp.com/support/ljE50045 to download and install the HP print driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver.

Optional

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Table

1-1 Supported operating systems and print drivers

Operating system Print driver installed (from the software on

the web)

Windows 7, 32-bit and 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows 8, 32-bit and 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows 8.1, 32-bit and 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Notes

ENWW Printer specications 9

Table 1-1 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on

the web)

Windows 10, 32-bit and 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Notes

macOS 10.11 El Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra

Download HP Easy Start from 123.hp.com/

LaserJet, and then use it to install the print

driver.

NOTE: Supported operating systems can change. For a current list of supported operating systems, go to www.hp.com/support/ljE50045 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links.

Table 1-2 Minimum system requirements

Windows macOS

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 2 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 1.5 GB of available hard-disk space

10 Chapter 1 Printer overview ENWW

Printer dimensions

Figure 1-1 Dimensions for the dw model

Printer fully closed Printer fully opened

1. Height 296 mm (11.7 in) 296 mm (11.7 in)

2. Depth Tray 2 dust cover closed: 376 mm (14.8 in)

Tray 2 dust cover open: 444 mm (17.5 in)

3. Width 410 mm (16.1 in) 410 mm (16.1 in)

Weight 12 kg (26.5 lb)

Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder

1. Height 130 mm (5.1 in)

2. Depth Tray closed: 376 mm (14.8 in)

Tray opened: 569 mm (22.4 in)

3. Width 410 mm (16.1 in)

Weight 1.4 kg (3 lb)

569 mm (22.4 in)

ENWW Printer specications 11

Figure 1-3 Dimensions for the cabinet/stand

1. Height 381 mm (15.0 in)

2. Depth Door closed: 632 mm (24.9 in)

Door opened and rear castors rotated: 865 mm (34.0 in)

3. Width Door closed: 600 mm (23.6 in)

Door opened and rear castors rotated: 630 mm (24.8 in)

Weight 9.0 kg (20 lb)

These values are subject to change. For current information, go to www.hp.com/support/ljE50045.

Figure 1-4 Dimensions for the printer with three 1 x 550-sheet paper feeders and the cabinet/stand

Printer and accessories fully closed Printer and accessories fully opened

1. Height 1067 mm (42.0 in) 1067 mm (42.0 in)

2. Depth 632 mm (24.9 in) 865 mm (34.0 in)

12 Chapter 1 Printer overview ENWW

Printer and accessories fully closed Printer and accessories fully opened

3. Width 600 mm (23.6 in) 630 mm (24.8 in)

Weight 25.2 kg (55.5 lb)

These values are subject to change. For current information, go to www.hp.com/support/ljE50045.

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljE50045 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

perating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Table

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Operating-environment

1-3

specications

ENWW Printer specications 13

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljE50045 for HP's all-inclusive help for the printer. Find the following support:

● Install and congure

● Learn and use

●

Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

14 Chapter 1 Printer overview ENWW

2 Paper trays

For more information

●

Load paper to Tray 1 (multipurpose tray)

●

Load paper to Trays 2, 3, 4, and 5

●

Load and print envelopes

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 15

Load paper to Tray 1 (multipurpose tray)

Introduction

The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

NOTE: Select the correct paper type in the print driver before printing..

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Grasp the handle on either side of Tray 1, and pull

it forward to open it.

2. Pull out the tray extension to support the paper.

3. Spread the paper guides to the correct size, and

then load paper in the tray. For information about how to orient the paper, see Tray 1 paper

orientation on page 17.

Make sure that the paper ts under the ll line on the paper guides.

NOTE: The maximum stack height is 10 mm (0.4

in), or approximately 100 sheets of 75g paper.

4. Adjust the side guides so that they lightly touch the

paper stack, but do not bend it.

16 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This

setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more information, see Use alternative letterhead mode on page 17.

Paper type Single-sided printing Duplex printing and Alternative Letterhead Mode

Letterhead, preprinted, or prepunched Face-up

Top edge leading into the printer

Face-down

Bottom edge leading into the printer

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu

displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

ENWW Load paper to Tray 1 (multipurpose tray) 17

Load paper to Trays 2, 3, 4, and 5

11 LTR

14 LGL

Introduction

The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (part number F2A72A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.

NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown

here.

NOTE: The paper guides may be locked before use and may not be adjustable.

CAUTION: Do not extend more than one paper tray at a time.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Before loading paper, adjust the paper-width

guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3. Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the size of the paper being used.

18 Chapter 2 Paper trays ENWW

4. To load legal-size paper into the tray, squeeze the

14 LGL

lever on the back of the tray that is to the left of center, and then extend the tray back to the correct paper size.

NOTE: This step does not apply to other paper

sizes.

5. Load paper into the tray. For information about

how to orient the paper, see Tray 2 and the 550-

sheet trays paper orientation on page 20.

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.

6. Close the tray.

ENWW Load paper to Trays 2, 3, 4, and 5 19

7. The tray conguration message displays on the

123

printer control panel.

8. If the paper size and type shown is not correct,

select Modify to choose a dierent paper size or type.

For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel.

Tray 2 and the 550-sheet trays paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This

setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more information, see Use alternative letterhead mode on page 20.

Paper type Single-sided printing Duplex printing and Alternative Letterhead Mode

Letterhead, preprinted, or prepunched Face-down

Top edge at the front of the tray

Face-up

Bottom edge at the front of the tray

Use alternative letterhead mode

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu

displays. Touch the Settings icon to open the menu.

2. Open the following menus:

20 Chapter 2 Paper trays ENWW

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

ENWW Load paper to Trays 2, 3, 4, and 5 21

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in Tray 1 face up, with the short, postage end leading into the printer.

22 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

For more information

●

Order supplies, accessories, and parts

●

Replace the toner cartridge

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 23

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the

printer IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

Supplies and accessories

In order to purchase toner cartridges, contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the printer rear door.

Item Description Cartridge number Part number

Accessories

1 x 550-sheet paper feeder Optional 550-sheet paper feeder

NOTE: The printer supports up to

three 1 x 550-sheet paper feeders.

Printer stand and cabinet Optional stand with storage cabinet to

support the printer

Recommended when using multiple optional paper feeders.

FIPS 500GB Hard-disk drive Optional hard drive Not applicable B5L29A

1 GB DDR3 Memory DIMM Optional DIMM for expanding the

memory

HP Internal USB ports Two optional USB ports for connecting

third-party devices

HP Internal USB Port HP Internal USB Ports accessory Not applicable F2A87A

HP Trusted Platform Module Automatically encrypts all data that

passes through the printer

Includes installation instructions

HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A

HP Jetdirect 3000w NFC/Wireless Accessory

Wi-Fi direct accessory for “touch” printing from mobile devices

Not applicable F2A72A

Not applicable F2A73A

Not applicable G6W84A

Not applicable B5L28A

Not applicable F5S62A

Not applicable J8030A

NOTE: For use in the Hardware

Integration Pocket. The HP Jetdirect 3000w NFC/Wireless Accessory requires the HP Internal USB ports accessory (B2L28A). The J8031A can also be connected via the rear host USB port. in that case, the HIP is not used.

24 Chapter 3 Supplies, accessories, and parts ENWW

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benets can be found at www.hp.com/go/csr-support and

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay

HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no

additional charge during the printer warranty period.

Item Description Self-replacement options Part number

Solid State Memory Drive kit Replacement solid-state memory drive Mandatory 5851-6415

Hard Disk Drive kit Replacement hard-disk drive Mandatory 5851-6417

FIPS HDD 500GB Kit (US government only) Replacement hard-disk drive Mandatory B5L29–67903

USB Wireless Print Server kit Replacement HP Jetdirect 2900nw Print

Server

NFC Accessory kit Replacement HP Jetdirect 3000w NFC/

Wireless Accessory

1GB DDR3 Memory DIMM Replacement memory DIMM Mandatory 5851-6422

HP Internal USB Ports Kit Replacement internal USB ports Mandatory B5L28–67902

Secure Hard Disk Drive kit Replacement HP Secure High-Performance

Hard Disk Drive

Transfer Roller Service Kit Replacement transfer roller Mandatory F2A76-67905

Tray 1 Pick Up and Separation Roller Kit Replacement rollers for Tray 1 Mandatory F2A76-67906

Tray 2-x Roller Kit Replacement rollers for Tray 2 , 3, 4, and 5 Mandatory F2A76-67907

1x550-sheet paper feeder Replacement paper feeder Mandatory F2A72–67901

Printer stand and cabinet Replacement printer stand and cabinet Mandatory F2A73–67901

Mandatory 5851-6421

Mandatory 5851-6429

Mandatory B5L29–67903

ENWW Order supplies, accessories, and parts 25

Replace the toner cartridge

1 2

Introduction

The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it.

●

Toner-cartridge information

●

Remove and replace the cartridge

Toner-cartridge information

This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/

suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For

more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

The following illustration shows the toner-cartridge components.

1 Memory chip

2 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

26 Chapter 3 Supplies, accessories, and parts ENWW

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridge

1. Press the top-cover-release button on the left side

of the printer.

2. Open the front door.

3. Grasp the handle of the used toner cartridge and

pull out to remove it.

ENWW Replace the toner cartridge 27

4. Remove the new toner cartridge from its protective

shell by tearing o the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge.

5. Align the toner cartridge with its slot, and then

insert the toner cartridge into the printer.

28 Chapter 3 Supplies, accessories, and parts ENWW

6. Close the front door.

7. Pack the used toner cartridge into the box that the

new cartridge came in, or use a large cardboard box and ll it with several cartridges that you need to recycle. See the enclosed recycling guide for information about recycling.

In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to

www.hp.com/recycle to print a pre-paid shipping

label.

Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

ENWW Replace the toner cartridge 29

30 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

For more information

●

Print tasks (Windows)

●

Print tasks (macOS)

●

Store print jobs on the printer to print later or print privately

●

Print from the USB port

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 31

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation

on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

32 Chapter 4 Print ENWW

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

ENWW Print tasks (Windows) 33

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document

Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be congured, a tray conguration message displays on the printer control panel.

6. Load the tray with the specied type and size of paper, and then close the tray.

7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent

paper size or type.

8. Select the correct type and size, and then touch the OK button.

34 Chapter 4 Print ENWW

Additional print tasks

Go to www.hp.com/support/ljE50045.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (Windows) 35

Print tasks (macOS)

How to print (macOS)

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input

tray.

8. If prompted, touch the appropriate control panel button to continue.

36 Chapter 4 Print ENWW

Print multiple pages per sheet (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Go to www.hp.com/support/ljE50045.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (macOS) 37

Store print jobs on the printer to print later or print privately

Introduction

The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.

●

Create a stored job (Windows)

●

Create a stored job (macOS)

●

Print a stored job

●

Delete a stored job

●

Information sent to printer for Job Accounting purposes

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for

dierent software programs).

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, the person who prints the job must provide the required PIN at

38 Chapter 4 Print ENWW

the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print

button to print the job.

Create a stored job (macOS)

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job

has a personal identication number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory to print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a

personal identication number (PIN), the person who prints the job must provide the required PIN at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-

digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts them to enter this PIN number.

7. Click the Print button to process the job.

ENWW Store print jobs on the printer to print later or print privately 39

Print a stored job

Use this procedure to print a document that is in a job storage folder on the printer.

1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.

3. Select the document, and then touch Select.

If the document is private, enter the four-digit PIN in the Password eld, and then select OK.

4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of

copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

Delete a stored job

You can delete documents that have been saved to when printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.

●

Delete a job that is stored on the printer

●

Change the job storage limit

Delete a job that is stored on the printer

Follow these steps to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, select Print.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job.

5. Select the Trash button to delete the job.

If the job is private or encrypted, enter the PIN or password, and then select OK.

6. Select Delete Jobs on the conrmation prompt.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the number of jobs that the printer can store:

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

● Copy/Print or Print

● Manage Stored Jobs

● Temporary Job Storage Limit

40 Chapter 4 Print ENWW

3. Use the keypad to enter the number of jobs that the printer stores.

4. Select Done to save the setting.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.

ENWW Store print jobs on the printer to print later or print privately 41

Print from the USB port

Introduction

This printer features easy-access USB printing, for quickly printing les without sending them from a computer. The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following types of les:

● .pdf

● .prn

● .pcl

● .ps

● .cht

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control-panel menus

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● USB Settings

● Print From USB Drive Settings

● Enable Print From USB Drive

3. Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the Copy/Print tab.

3. On the left side of the screen, click Retrieve from USB Setup.

42 Chapter 4 Print ENWW

4. Select the Enable Retrieve from USB check box.

5. Click Apply.

Print from a USB ash drive

1. Insert the USB ash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the

cover straight out to remove it.

2. From the Home screen on the printer control panel, select Print.

3. Select Print from USB Drive.

4. Touch Choose, and then select the name of the document to print. Touch Select.

NOTE: The document might be in a folder. Open folders as necessary.

5. To adjust the number of copies, touch the number of copies eld in the bottom-left corner of the screen.

Use the keypad to enter the number of copies to print.

6. Select Print to print the document.

ENWW Print from the USB port 43

44 Chapter 4 Print ENWW

5 Manage the printer

For more information

●

Advanced conguration with HP Embedded Web Server (EWS)

●

Congure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Software and rmware updates

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 45

Advanced conguration with HP Embedded Web Server (EWS)

Introduction

●

How to access the HP Embedded Web Server (EWS)

●

HP Embedded Web Server features

Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.

● View product status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations

● View and change the product control-panel menu conguration

● View and print internal pages

● Receive notication of product and supplies events

● View and change network conguration

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

How to access the HP Embedded Web Server (EWS)

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:

● Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later

● macOS: Safari or Firefox using Bonjour or an IP address

● Linux: Netscape Navigator only

● HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

46 Chapter 5 Manage the printer ENWW

HP Embedded Web Server features

●

Information tab

●

General tab

●

Print tab

●

Troubleshooting tab

●

Security tab

●

HP Web Services tab

●

Networking tab

●

Print tab

Restore Factory Settings Restore product settings to the factory defaults.

Solution Installer Install third-party software programs that can enhance the product functionality.

Firmware Upgrade Download and install product rmware upgrade les.

Statistics Services Provides connection information about third-party job-statistics services.

Table

5-3 HP Embedded Web Server Print tab

Menu Description

Retrieve from USB Setup Enable or disable the Retrieve from USB menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the product memory.

Congure job-storage options.

Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a

specic paper type.

Restrict Color

(Color products only)

General Print Settings Congure settings for all print jobs.

Permit or restrict color printing.

Specify permissions for individual users or for jobs that are sent from specic software programs.

Manage Trays Congure settings for paper trays.

48 Chapter 5 Manage the printer ENWW

Troubleshooting tab

Table 5-4 HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Select from a variety of reports and tests to help solve problems with the product.

Online Help Obtain QR codes and Web links to solution pages for the product.

Security tab

Table 5-5 HP Embedded Web Server Security tab

Diagnostic Data

NOTE: This item is available only if an

administrator password is set from the Security tab.

Calibration/Cleaning

(Color products only)

Firmware Upgrade Download and install product rmware upgrade les.

Restore Factory Settings Restore product settings to factory defaults.

Menu Description

General Security Settings for general security, including the following:

Export product information to a le that can be useful for detailed problem analysis.

Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the product immediately.

● Congure an administrator password to restrict access to certain features on the

product.

● Set PJL password for processing PJL commands.

● Set le system access and rmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port

on the formatter for printing directly from a computer.

● View the status of all security settings.

Access Control Congure access to product functions for specic individuals or groups, and select the

method individuals use to sign in to the product.

Protect Stored Data Congure and manage the internal hard drive for the product.

Congure settings for jobs that are stored on the product hard drive.

Certicate Management Install and manage security certicates for access to the product and the network.

Web Service Security Allow resources on this product to be accessed by web pages from dierent domains. If no

sites are added to the list, then all sites are trusted.

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to congure and enable HP Web Services for this product. It is necessary to Enable HP Web Services to use the HP ePrint feature.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 49

Table 5-6 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this product to HP Connected on the Web by enabling HP Web Services.

Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the

HP-ePrint Debugging Enable features for solving problems with connecting to HP ePrint services.

Networking tab

Use the Networking tab to congure and secure network settings for the product when it is connected to an IPbased network. This tab does not display if the product is connected to other types of networks.

Table 5-7 HP Embedded Web Server Networking tab

Menu Description

TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.

Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server

Other Settings Congure general printing protocols and services supported by the print server. The

product to the Internet.

NOTE: The conguration options available depend on the print server model.

model.

available options depend on the print server model, but can include rmware update, LPD queues, USB settings, support information, and refresh rate.

AirPrint Enable, set up, or disable network printing from Apple supported products.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the

Web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.

Settings View and restore current security settings to factory-default values.

Congure security settings using the Security Conguration Wizard.

NOTE: Do not use the Security Conguration Wizard to congure security settings using

network-management applications, such as HP Web Jetadmin.

Authorization Control conguration management and use of this product, including the following:

● Set or change the administrator password to control access to conguration

parameters.

● Request, install, and manage digital certicates on the HP Jetdirect print server.

● Limit host access to this product through an Access Control List (ACL) (for selected

print servers on IPv4 networks only).

Mgmt. Protocols Congure and manage security protocols for this product, including the following:

● Set the security management level for the HP Embedded Web Server, and control

traic over HTTP and HTTPS.

● Congure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,

print services, discovery protocols, name resolution services, and congurationmanagement protocols.

50 Chapter 5 Manage the printer ENWW

Table 5-7 HP Embedded Web Server Networking tab (continued)

Menu Description

802.1X Authentication

(For selected HP Jetdirect models only)

IPsec/Firewall

(For selected HP Jetdirect models only)

Announcement Agent

(For selected HP Jetdirect models only)

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each

Conguration Page View the HP Jetdirect conguration page, which contains status and conguration

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

●

Manually congure IPv6 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the General tab.

52 Chapter 5 Manage the printer ENWW

3. On the Device Information page, the default printer name is in the Device Name eld. You can change this

name to uniquely identify this printer.

NOTE: Completing the other elds on this page is optional.

4. Click the Apply button to save the changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

● Networking

● Ethernet

● TCP/IP

● IPV 4 Settings

● Cong Method

3. Select the Manual option, and then select OK.

4. Open the Manual Settings menu.

5. Select the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then select OK.

Repeat the process for each eld to be congured.

Manually congure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, select Settings.

2. To enable manual conguration, open the following menus:

● Networking

● Ethernet

● TCP/IP

● IPV6 Settings

3. Select Enable, select On, and then select OK.

4. To congure the address, open the Address menu, and then touch the eld to open a keypad.

5. Use the keypad to enter the address, and then select OK.

ENWW Congure IP network settings 53

Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,

router, or computer).

NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when

the printer is idle.

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● Networking

● Ethernet

● Link Speed

3. Select one of the following options:

● Auto: The print server automatically congures itself for the highest link speed and communication

mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Select OK. The printer turns o and then on.

54 Chapter 5 Manage the printer ENWW

Printer security features

Introduction

The printer includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components.

●

Security statements

●

IP Security

●

Assign or change the system password using the HP Embedded Web Server

●

Encryption support: HP High Performance Secure Hard Disks

●

Lock the formatter

Security statements

The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by using the Networking tab in the HP Embedded Web Server.

Assign or change the system password using the HP Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in

the Username eld.

5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.

ENWW Printer security features 55

NOTE: To change an existing password, rst enter the existing password in the Old Password eld.

6. Click the Apply button.

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be

recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to congure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

56 Chapter 5 Manage the printer ENWW

Energy-conservation settings

Introduction

●

Print with EconoMode

●

Set the Sleep/Auto O After Inactivity setting

●

Set the sleep timer and congure the printer to use 1 watt or less of power

●

Set the sleep schedule

●

Set the Delay Shut Down setting

Congure sleep settings to reduce power usage when the printer is idle.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in the print driver, set it using the printer control panel.

Congure EconoMode from the print driver

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box to enable the feature, and then click OK.

Congure EconoMode from the printer control panel

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● Copy/Print or Print

● Default Print Options

● Economode

3. Select On or O to enable or disable the feature.

Set the Sleep/Auto O After Inactivity setting

Use the control panel menus to set the amount of idle time before the printer enters sleep mode.

Complete the following procedure to change the Sleep/Auto O After setting:

ENWW Energy-conservation settings 57

1. On the printer control panel, open the Setup menu.

2. Open the following menus:

● System Setup

● Energy Settings

● Sleep/Auto O After

3. Use the arrow keys to select the time for the Sleep/Auto O delay, and then press the OK button.

Select the time for the Sleep/Auto O After delay.

Set the sleep timer and congure the printer to use 1 watt or less of power

The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode.

To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after

Inactivity and Auto O after sleep settings.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

● General

● Energy Settings

● Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep

mode. Enter the appropriate time period.

4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter

the appropriate time period.

NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.

For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake

on power button only).

5. Select Done to save the settings.

Set the sleep schedule

Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic times on specic days of the week.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

● General

● Energy Settings

● Sleep Schedule

58 Chapter 5 Manage the printer ENWW

3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.

4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save

the setting.

Set the Delay Shut Down setting

Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.

Complete the following procedure to change the Delay Shut Down setting:

1. On the printer control panel, open the Setup menu.

2. Open the following menus:

● System Setup

● Energy Settings

● Delay Shut Down

3. Select one of the delay options:

● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After

setting.

● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are

inactive. An active network link or fax connection will prevent the printer from shutting down.

ENWW Energy-conservation settings 59

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to

www.hp.com/go/webjetadmin for more information.

60 Chapter 5 Manage the printer ENWW

Software and rmware updates

HP regularly updates features that are available in the printer rmware. To take advantage of the most current features, update the printer rmware. Download the most recent rmware update le from the Web:

Go to www.hp.com/support/ljE50045. Click Drivers & Software.

ENWW Software and rmware updates 61

62 Chapter 5 Manage the printer ENWW

6 Solve problems

For more information

●

Customer support

●

Control panel help system

●

Restore factory settings

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Improve print quality

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE50045.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 63

Customer support

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and problem description ready

Get 24-hour Internet support, and download software utilities and drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Country/region phone numbers are on the yer that was in the box with the printer or at support.hp.com.

www.hp.com/support/ljE50045

64 Chapter 6 Solve problems ENWW

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specic topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specic procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

ENWW Control panel help system 65

Restore factory settings

Introduction

Use one of the following methods to restore the printer to the original settings from the factory.

NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some

settings are not changed, such as language, date, time, and some network conguration settings.

Method one: Restore factory settings from the printer control panel

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● General

● Reset Factory Settings

3. Touch Reset.

A verication message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only)

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the

Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the General tab.

3. On the left side of the screen, click Reset Factory Settings.

4. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

66 Chapter 6 Solve problems ENWW

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 67

Printer does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

68 Chapter 6 Solve problems ENWW

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

ENWW Printer does not pick up paper or misfeeds 69

5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-3 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,

and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth

in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

70 Chapter 6 Solve problems ENWW

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by

holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-5 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

ENWW Printer does not pick up paper or misfeeds 71

5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,

remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

7. Make sure the printing environment is within recommended specications.

ENWW Printer does not pick up paper or misfeeds 73

Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the printer.

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Jam locations

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Auto-navigation for clearing paper jams

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Experiencing frequent or recurring paper jams?

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13.A1 tray 1 paper jam

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13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam

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Clear paper jams in the toner-cartridge area

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13.B rear door and fuser area paper jam

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13.E1 output bin paper jam

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13.C, 13.D, 13.B paper jam in the duplexer

Jam locations

1 Output bin

2 Top cover and toner-cartridge area

3 Tray 1

4 Tray 2 and the optional 1 x 550-sheet feeders

NOTE: Remove Tray 2 to access jams in the duplexer.

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Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,

click here.

1. Use only paper that meets HP specications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the

stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they

are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets

one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper

type and size.

9. Make sure the printing environment is within recommended specications.

ENWW Clear paper jams 75

13.A1 tray 1 paper jam

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. If most of the sheet of paper is visible in the tray,

slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to nd the remnants.

If most of the sheet of paper has been pulled inside the printer, continue with the following steps.

2. Press the top-cover-release button on the left side

of the printer.

3. Open the front door.

4. Remove the toner cartridge.

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5. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

6. Reinsert the toner cartridge.

7. Close the front door.

ENWW Clear paper jams 77

13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam

11 LTR

14 LGL

Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any

damaged paper.

3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.

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4. Load the paper into the tray. Make sure that the

stack is at at all four corners and that the top of the stack is below the maximum-height indicators.

5. Reinsert and close the tray.

6. Press the top-cover-release button on the left side

of the printer.

7. Open the front door.

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8. Remove the toner cartridge.

9. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

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10. Reinsert the toner cartridge.

11. Close the front door.

ENWW Clear paper jams 81

Clear paper jams in the toner-cartridge area

Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Press the top-cover-release button on the left side

of the printer.

2. Open the front door.

3. Remove the toner cartridge.

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4. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

5. Reinsert the toner cartridge.

6. Close the front door.

ENWW Clear paper jams 83

13.B rear door and fuser area paper jam

Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

1. Open the rear door.

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2. Remove any jammed paper.

3. Close the rear door

ENWW Clear paper jams 85

13.E1 output bin paper jam

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. If paper is visible in the output bin, grasp the

leading edge and remove it.

13.C, 13.D, 13.B paper jam in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Remove Tray 2 from the printer.

2. Pull forward on the green tab inside the tray area

to release the duplex pan.

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3. Remove any jammed paper.

4. Close the duplex pan.

5. Reinsert and close the tray.

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6. Open the rear door.

7. Remove any jammed paper.

8. Close the rear door

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9. Press the top-cover-release button on the left side

of the printer.

10. Open the front door.

11. Remove the toner cartridge.

ENWW Clear paper jams 89

12. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

13. Reinsert the toner cartridge.

14. Close the front door.

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Improve print quality

Introduction

●

Print from a dierent software program

●

Check the paper-type setting for the print job

●

Check toner-cartridge status

●

Print a cleaning page

●

Visually inspect the toner cartridge or cartridges

●

Check paper and the printing environment

●

Try a dierent print driver

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.

Print from a dierent software program

Try printing from a dierent software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the printer

1. Open the tray.

2. Verify that the tray is loaded with the correct type of paper.

3. Close the tray.

4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.

Check the paper type setting (Windows)

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

ENWW Improve print quality 91

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

Check the paper type setting (macOS)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Step one: Print the supplies status page

1. From the Home screen on the printer control panel, select the Reports menu.

2. Select the Conguration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if

applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer's paper path.

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HP LaserJet E50045 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer overview

For more information

Warning icons

Printer views

Printer front view

Printer back view

Interface ports

Control-panel view

How to use the touchscreen control panel

Supported operating systems

Printer dimensions

Operating-environment range

Printer hardware setup and software installation

2 Paper trays

For more information

Load paper to Tray 1 (multipurpose tray)

Introduction

Tray 1 paper orientation

Use alternative letterhead mode

Enable Alternative Letterhead Mode by using the printer control-panel menus

Load paper to Trays 2, 3, 4, and 5

Introduction

Tray 2 and the 550-sheet trays paper orientation

Use alternative letterhead mode

Enable Alternative Letterhead Mode by using the printer control-panel menus

Load and print envelopes

Introduction

Print envelopes

Envelope orientation

3 Supplies, accessories, and parts

For more information

Order supplies, accessories, and parts

Ordering

Supplies and accessories

Customer self-repair parts

Replace the toner cartridge

Introduction

Toner-cartridge information

Remove and replace the cartridge

4 Print

For more information

Print tasks (Windows)

How to print (Windows)

Automatically print on both sides (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Additional print tasks

Print tasks (macOS)

How to print (macOS)

Automatically print on both sides (macOS)

Manually print on both sides (macOS)

Print multiple pages per sheet (macOS)

Select the paper type (macOS)

Additional print tasks

Store print jobs on the printer to print later or print privately

Introduction

Create a stored job (Windows)

Create a stored job (macOS)

Print a stored job

Delete a stored job

Delete a job that is stored on the printer

Change the job storage limit

Information sent to printer for Job Accounting purposes

Print from the USB port

Introduction

Enable the USB port for printing

5 Manage the printer

For more information

Introduction

How to access the HP Embedded Web Server (EWS)

HP Embedded Web Server features

Information tab

General tab

Print tab

Troubleshooting tab