HP LaserJet 4100 Getting Started Guide

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HP LaserJet 4100, 4100N, 4100TN, and 4100DTN Printers

English

Getting Started Guide

Publication number C8049-90903

First Edition, February 2001

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

Microsoft is a registered trademark of Microsoft Corporation.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not oc cur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, whi ch can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:



Reorient or relocate the receiving antenna.



Increase separation between equipment and receiver.



Connect equipment to an outlet on a circuit different from that to which the receiver is located.



Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

See the online user guide for other regulatory information and product specifications.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 USA

Getting Started Guide

Getting Started

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Where to look for information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Step 1: Check package contents. . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Step 2: Remove internal packaging . . . . . . . . . . . . . . . . . . . . .1-10

Step 3: Prepare printer location. . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Step 4: Locate printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Step 5: Install accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Step 6: Install the toner cartridge . . . . . . . . . . . . . . . . . . . . . . .1-17

Step 7: Load trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Step 8: Attach the power cord. . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Step 9: Change the control panel language (optional) . . . . . . .1-22

Step 10: Test the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Step 11: Connect printer cables . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Step 12: Install the printing software. . . . . . . . . . . . . . . . . . . . . 1-27

Step 13: Verify printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Step 14: Distribute software to network clients (optional) . . . . . 1-31

Step 15: Install the software for network clients (optional) . . . . 1-32

Step 16: Access the user documentation . . . . . . . . . . . . . . . . . 1-33

HP Customer Care

Find product support on the World Wide Web . . . . . . . . . . . . . 1-35

Get answers through e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35

Tools and documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35

Connect with other users online . . . . . . . . . . . . . . . . . . . . . . . . 1-36

We stay in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36

Web registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36

Talk to a technical support agent . . . . . . . . . . . . . . . . . . . . . . . 1-37

English

Quick Reference

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39

Printing tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49

Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-52

Correcting output quality problems . . . . . . . . . . . . . . . . . . . . . . 1-58

About the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-67

Paper sizes supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-69

EN 1-3

1-4 Getting Started Guide EN

Getting Started

This section of the guide contains information for unpacking and setting up the printer.

Introduction

Congratulations on your purchase of the HP LaserJet 4100 printer. The printer is available in four configurations:

HP LaserJet 4100



16 MB RAM



100-sheet paper tray



500-sheet paper tray

HP LaserJet 4100N



32 MB RAM



HP JetDirect 10/100Base-TX print server card for network connection



100-sheet paper tray



500-sheet paper tray

English

HP LaserJet 4100TN



32 MB RAM



HP JetDirect 10/100Base-TX print server card for network connection



100-sheet paper tray



two 500-sheet paper trays

HP LaserJet 4100DTN



32 MB RAM



HP JetDirect 10/100Base-TX print server card for network connection



100-sheet paper tray



two 500-sheet paper trays



duplex printing accessory (duplexer)

EN Introduction 1-5

Where to look for information

Getting Started Guide

Information for setting up your printer (Getting Started), as well as tips and quick information for using the printer (Quick Reference).

Online User Guide

Detailed information on using and troubleshooting the printer, available on the CD that came with the printer. If you would like a hard copy, print the user guide using your printer.

HP JetDirect Print Server Administrator’s Guide

Information for configuring and troubleshooting the HP JetDirect print server, available on the CD that came with the printer.

Online Help

Information on printer options that are available from within printer drivers. To view a Help file, access the online help through the printer driver.

1-6 Getting Started EN

HP Fast InfraRed Receiv er User Guide

Information on using and troubleshooting the HP Fast InfraRed Receiver.

Accessory guides

Instructions for installing and using accessories or toner cartridges, included with the accessory.

Additional information is available on the World Wide Web at http://www.hp.com/support/lj4100.

English

EN Where to look for information 1-7

Installation checklist

Follow the steps below to set up and install the printer.

G Step 1: Check package contents . . . . . . . . . . . . . . . . . . . . . . . .1-9

G Step 2: Remove internal packaging. . . . . . . . . . . . . . . . . . . . .1-10

G Step 3: Prepare printer location . . . . . . . . . . . . . . . . . . . . . . . .1-12

G Step 4: Locate printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14

G Step 5: Install accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

G Step 6: Install the toner cartridge. . . . . . . . . . . . . . . . . . . . . . .1-17

G Step 7: Load trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18

G Step 8: Attach the power cord . . . . . . . . . . . . . . . . . . . . . . . . .1-21

G Step 9: Change the control panel language (optional). . . . . . .1-22

G Step 10: Test the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23

G Step 11: Connect printer cables. . . . . . . . . . . . . . . . . . . . . . . .1-24

G Step 12: Install the printing software . . . . . . . . . . . . . . . . . . . .1-27

G Step 13: Verify printer setup. . . . . . . . . . . . . . . . . . . . . . . . . . .1-30

G Step 14: Distribute software to network clients (optional) . . . .1-31

G Step 15: Install the software for network clients (optional). . . .1-32

G Step 16: Access the user documentation . . . . . . . . . . . . . . . .1-33

WARNING! The printer is heavy. We recommend having two people move it.

Note To learn about all the features and capabilities of the printer, see the

online user guide (av ailab le on the CD that came with the printer) and the Help menus (in the printer driver online help).

1-8 Getting Started EN

Step 1: Check package contents

Printer

Power cord

Toner cartridge

Second 500-sheet paper tray (included with 4100TN and 4100DTN only)

Control panel overlay

(might already be installed on printer)

Printer software and documentation

Duplexer (included with

4100DTN only)

English

Note An IEEE parallel cable is not included in the pac kage contents. See the

online user guide on the CD for ordering information.

EN Step 1: Check package contents 1-9

Step 2: Remove internal packaging

Note

Save all packaging material. You might need to repack the printer at a later date.

1 Remove the shipping bag and tape

from the front of the printer.

2 Remove the tape from the back of

the printer.

3 Open the top cover. 4 Remove the foam packing material

from inside the toner cartridge cavity .

5 Remove the plastic film on the

control panel display.

Continued on the next page.

1-10 Getting Started EN

6 Slide tray 2 out of the printer. 7 Remove all packaging materials and

any spacers from the tray.

8 Slide tray 2 back into the printer. 9 For 4100TN and 4100DTN models,

repeat steps 6 through 8 for tray 3.

10 For the 4100DTN model, remo ve the

duplex er from its shipping bag and then remove all tape from the duplexer.

English

EN Step 2: Remove internal packaging 1-11

Step 3: Prepare printer location

1043 mm (41.1 in)

full length (trays and rear output bin open)

HP LaserJet 4100/4100N/ 4100TN/4100DTN

390 mm (15.4 in)

HP LaserJet 4100/4100N

475 mm (18.7 in) top cover open

345 mm (13.6 in) top cover closed

506 mm (19.9 in)

trays and rear output bin closed

HP LaserJet 4100TN/4100DTN

595 mm (23.4 in) top cover open

465 mm (18.3 in) top cover closed

HP LaserJet 4100TN trays and rear output bin closed

HP LaserJet 4100DTN trays and rear output bin closed

506 mm (19.9 in)

565 mm (22.2 in)

1-12 Getting Started EN

Printer weights (without toner cartridge or paper installed)

HP LaserJet 4100/4100N printers 18 kg (39 lb) HP LaserJet 4100TN printer 25 kg (55 lb) HP LaserJet 4100DTN printer 28 kg (62 lb)

Location requirements for the printer

• Sturdy, level surface for placement

• Space allowance around the printer

• Well-ventilated room

• No exposure to direct sunlight or

chemicals, including ammonia-based cleaning solutions

• Relative humidity 20% to 80%

English

• Adequate power supply (1 00 to 127 V

or 220 to 240 V line voltage, 50/60 Hz)

• Stable environment—no abrupt

temperature or humidity chang es

• Room temperature 50° to 91° F

(10°to 32° C)

EN Step 3: Prepare printer location 1-13

Step 4: Locate printer parts

Front view

5 4

1 Control panel 2 Tray number 3 Power switch 4 Tray 2 (500-sheet) 5 Paper level indicator 6 Tray 1, closed (100-sheet) 7 Top cover (toner cartridge underneath) 8 Top output bin

1-14 Getting Started EN

Back view

1 Fuser (can be removed to clear paper jams) 2 Rear output bin (straight-throu gh paper path) 3 Power connector 4 Dust cover (tray 2 dust cover not installed if duplexer is installed) 5 Parallel interface port 6 Enhanced I/O (EIO) slots 7 Fast InfraRed (FIR) port for an optional FIR receiver 8 Memory access door (more than one DIMM can be installed) 9 Accessory interface port 10 Serial number and model number (under top cover) 11 Toner cartridge access (under top cover)

English

EN Step 4: Locate printer parts 1-15

Step 5: Install accessories

Install any accessories that you have purchased with the printer. Use the separate installation instructio ns for the accessories.

1 HP JetDirect print server (EIO card) 2 Hard disk accessory (EIO card) 3 Memory DIMM, flash DIMM, or font DIMM 4 Duplex printing accessory (duplexer), for 2-sided printing 5 Stackable 500-sh eet paper tra y (maximum of tw o , as shown here ,

for a total input capacity of 1,600 sheets)

6 Envelope feeder

Note See the online user guide for information on ordering accessories.

1-16 Getting Started EN

Step 6: Install the toner cartridge

1 Remove the toner cartridg e from it s

packaging (save packaging for possible cartridge storage). Open the printer by lifting the top cover.

2 Locate the sealing tape tab on the

end of the cartridge. Carefully bend the tab back and forth until it separates from the cartridge.

3 Firmly pull the tab straight out from

the toner cartridge to remove the entire length of tape (56 cm, or 22 in). Avoid touching any black toner on the tape.

Note

If the tab separates from the tape, grasp the tape and pull it out of the toner cartridge.

4 Gently shake the toner cartridge

when installing it for the first time.

5 Position the toner cartridge as

shown with the arrow pointing into the printer. Slide the toner cartridge into the printer as far as it will go.

If the toner cartridge is installed correctly, the top cover will close easily.

English

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

EN Step 6: Install the toner cartridge 1-17

Step 7: Load trays

Loading tray 1

Tray 1 is a multi-purpose tray that holds up to 100 sheets of paper, 10 env elopes , or 20 index cards. The printer’s default is to pull paper from tray 1 first. See the online user guide for information on how to change this default.

Tray 1 provides a con venie nt wa y to print envelopes, transparencies, custom-size paper, or other types of media without having to unload the other trays. It can also be used just as a convenient additional input tray.

Note

To avoid paper jams, do not load trays while the printer is printing.

1 Open tray 1. 2 Pull out the tray extension. 3 Set the side guides to the desired

width.

4 Load paper in the tray.

Note

Make sure the paper fits under the tabs on the guides and not above the load level indicators.

Generally, load paper with the side to be printed up, and the top, short edge

1-18 Getting Started EN

toward the printer.

5 Adjust the side guides so that they

lightly touch the paper stack but do not bend the paper.

Loading trays 2, 3, and 4

Trays 2, 3, and 4 are 500-sheet paper trays. Tray 3 is optional and comes with the 4100TN and 4100DTN models. Tray 4 is an additional 500-sheet option.

The trays adjust for six standard siz es of media, as well as for man y cust om siz es (see the online user guide for details). Three adjustments on the trays let the printer sense the paper size that is loaded.

Note

To avoid paper jams, do not load trays while the printer is printing.

1 Pull the tray completely out of the

printer.

2 If the tray is not already set to the

desired paper size, you will need to make up to three adjustments:

2A: To adjust the width, squeeze the lever on the left guide and slide the guides into place to match the width of the paper.

English

2B: To adjust the length, squeeze the leve r on the rear paper guide and

EN Step 7: Load trays 1-19

slide it to the desired paper size until it clicks into place. Standard sizes are labeled. For A5-size paper, lift the metal backstop near the center of the tray.

2C: To make the third adjustment, squeeze the blue tab located on the right side of the tray and move it to the correct position based on the paper size required.

Continued on the next page.

3 Load paper into the tray.

4 Make sure the paper is fl at in the tra y

at all four corners and below the front and back tabs.

5 Slide the tray back into the printer.

Note

If the tray is not properly adjusted, the printer might display an error message

or paper might jam.

1-20 Getting Started EN

Step 8: Attach the power cord

1 Locate the power switch on the right

side of the printer. Make sure the printer is switched off.

2 Connect the power cord to the

printer and a grounded power strip or an AC outlet.

WARNING!

To prevent electric shock, connect the power cord only to a grounde d outlet. Only use the power cord that came with the printer.

Note

If you have installed the optional duplexer, it will need to be pulled outward in order to connect th e power cord. Push the duplexer back in before switching the printer on.

English

3 Switch the printer on. 4 After the printer warms up, the

READY message should be visible on

the control panel display and the

READY light will remain on.

If the

READY message does not

READY

EN Step 8: Attach the power cord 1-21

appear, go to the problem-solving chapter in the online user guide.

Step 9: Change the control panel language (optional)

Follow these ste ps to cha nge the con trol panel language from English to a language of your choice.

1 Turn the printer off. 2 If it is not already installed, place the

control panel overlay (translated to your language) onto the control panel and snap it into place.

3 Hold down S

the printer on until the message SELECT LANGUAGE briefly appears in the display. Then release SELECT. After warming up, the printer displays LANGUAGE=ENGLISH.

4 Press - V

available display languages.

5 Press S

language as the new default. An asterisk appears in the r igh t si de of the display.

6 Press G

display message.

ELECT while switching

ALUE + to scroll through the

ELECT to save your display

O to return to a READY

1-22 Getting Started EN

Step 10: Test the printer

READY

network or computer, print a configuration page to make sure the

English

printer is operating correctly. 1 Make sure the printer is on and the

READY message is displayed.

Before connecting the printer to a

2 Press M

ENU until the display reads

INFORMATION MENU.

INFORMATION MENU

3 Press I

TEM until the display reads

PRINT CONFIGURATION PAGE.

4 Press S

ELECT to print.

5 Look at the configuration page to

see how the printer is configured.

Note

PRINT CONFIGURATION

If an HP JetDirect print server is installed, an HP JetDirect configuration page will also print.

If the configuration page does not print correctly, see the problem-solving chapter in the online user guide.

PRINT CONFIGURATION

EN Step 10: Test the printer 1-23

Step 11: Connect printer cables

The printer includes several interface ports:



IEEE-1284 parallel



accessory port for optional paper handling accessories



Fast infrared (FIR)



Ethernet 10/100Base-TX (RJ-45)—standard on the HP LaserJet 4100N, 4100TN, and 4100DTN model printers

Note An EIO serial port is not included, but you can install an EIO card se rial

port. See the online user guide for ordering information.

Accessory port

FIR port

for some optional paper handling accessories (this is not a serial port)

Parallel port

RJ-45 port (if equipped) for 10/100Base-TX

1-24 Getting Started EN

Connecting a parallel cable

Use the parallel port when directly connecting the printer to a pers on a l computer.

English

CAUTION

Make sure the printer is turned off bef ore connecting the parallel cable.

Note

To ensure reliability, use an IEEE-1284 compliant parallel cable (these cables are clearly marked with “IEEE-1284”). Only IEEE-1284 cables support all of the printer’s advanced features.

1 Connect the parallel cable to the

parallel port on the printer.

2 Snap the wire clips in place to

secure the cable to the printer. The cable should install easily. If

installation is difficult, check the cable orientation.

3 Connect the other end of the cable

to the parallel port on the computer.

EN Step 11: Connect printer cables 1-25

Connecting to an Ethernet 10/100Base-TX network

Use the RJ-45 port to con ne ct th e printer to an Ethernet 10/100Base-TX network.

CAUTION Make sure the printer is turned off befo re connecting to the RJ-45 port.

1 Connect a twisted-pair network cable to the RJ-45 port on the

HP JetDirect 610N print server card.

2 Connect the other end of the cable to the network.

Note For a successful link, eith er th e 10 or 100 LED at the p ort should turn

on when the printer is turned on. If the print server is unable to link to the network, see the problem-solving chapter in the online user guide.

1-26 Getting Started EN

Step 12: Install the printing software

The printer comes with printing software on a CD. The printer drivers on this CD must be installed to take full advantage of the printer features. If your computer does not have a CD drive, but you have access to one, you can copy the drivers onto diskettes for installation into your computer.

Depending on the configuration of Windows-driven computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software. The most recent drivers are also available at http://www.hp.com/support/lj4100.

If you have questions, see “HP Customer Care” on page 1-35. For more details, see the HP Customer Care Service and Support information in the online user guide.

Note If the printing software does not allow installation on y our network, see

the HP JetDirect Print Server Administrator’s Guide.

After installation, software must be configured to use accessories such as the duplexer, envelope feeder, and 500-sheet paper trays.

Installing Windows printing software

English

These installation instructions are for single users and network administrators. Procedures for installing the software vary according to operating system and network environment. Use the instructions below that best match your system and environment.

Windows

The setup software detects both the version of Windows that you are running and the language that is selected in your operating system. The setup software then installs printer drivers and software that are appropriate for your system.



For single users, inst all the software on the computer that is connected to the printer.



For Novell NetWare or Microsoft® networks, run the printer installation software. On NetWare networks, you will be able to set up the appropriate queues on the NetWare server and HP JetDirect print server. On IP networks, you can set up IP configuration parameters.



For Windows NT 4.0 and Windows 2000 server networks, install the software on the server, then share the printer.

EN Step 12: Install the printing software 1-27

1 Single user: Log onto the computer that is connected to the

printer.

2 Network administrator: Depending on your environment, log

onto the network administrator workstation or onto t he server with supervisor or administrative privileges.

Follow the steps below to install your printer software.

Windows 95, Windows 98, Windows NT 4.0, and Windows 2000

1 Close all running applications. 2 Insert the CD into the CD drive.

Note If your computer is not configured to automatically start the CD, click

Start, and then Run. T ype D:\Setup.exe at the prompt and click OK. 3 Follow the instructions on the computer screen.

Windows 3.1x

Install both drivers and fonts from your CD.

1 Close all running applications. 2 Insert the CD into the CD drive. 3 From the Program Manager, select Main, select Control Panel,

select Printers, and then select Install. 4 Follow the instructions on the screen to add a printer. 5 To install fonts, locate the appropriate font installer on the CD for

your system and run it.

Note For latest or additional drivers, go to http://www.hp .com/support/lj4100

on the World Wide Web.

1-28 Getting Started EN

Installing Macintosh printing software

On a Macintosh-compatible computer, the installation procedures are the same for a network administrat or, a network client, and a single user. Install the software on any computer that will be printing to the printer.

Note If the computer is connected to the printer b y a LocalTalk (Printer Port)

or EtherNet connection, the AppleTalk (or Network) control panel must be configured for the cor rect connection to communicate with the printer.

The Macintosh partition on the CD contains an installer program for each available language. Find the language that is appropriate for your operating system, and then use the installer program for that language.

1 Quit all open applications. 2 Insert the CD into the CD drive. 3 Double-click the Installer icon and follow the instructions on the

screen.

4 Open the Chooser from the Apple menu. 5 Click the Apple LaserWriter 8 icon. If the icon is not there,

contact your Macintosh dealer.

English

6 If you are on a network with m ultiple z ones , select the z one in t he

AppleTalk Zones box where the printer is located. If this is

unknown, ask your network administrator. 7 Double-click the desired printer. A Desktop Printer icon should

appear. 8 Close the Chooser by clicking the go-away (close) box in the

upper-left corner.

EN Step 12: Install the printing software 1-29

Step 13: Verify printer setup

The easiest way to verify that the softw are installation has been completed successfully is to print a document from a software application.

1 Load a software application of your choice and open or create a

simple document.

2 Make sure the correct printer driver is selected. 3 Print the document.

If the document prints, installation is complete. If nothing printed, see the problem-solving chapter in the online user guide.

1-30 Getting Started EN

Step 14: Distribute software to network clients (optional)

Before a network client can print to the printer, the printing system software must be installed on the client workstation. Rathe r than distribute the contents of the CD to each client, you can place disk images of the installation software onto a public directory. The software’s Customization Utility allows you to copy disk images only for Windows operating systems to a designated directory.

Creating disk images with the Installer’s Customization Utility

1 Insert the CD into the CD drive.

Note If AutoPlay does not automatically begin the installer progr am, click

Start and then click Run. Type D:\Setup.exe at the prompt (this

assumes your CD drive is the D: drive).

2 When prompted to choose the method of installation, click

Customization Utility. 3 Select the language and operating system v ersions f or which y ou

want to create disk images, a nd then choose t he drivers y ou w ant

included in the disk images.

English

4 Assign a path to the drive and directory where you want to copy

the disk images. 5 Follow the instructions on the screen.

EN Step 14: Distribute software to network clients (o ptional) 1-31

Step 15: Install the software for network clients (optional)

Before a client can print to the printer , the printing system software must be installed on the client workstation. Procedures for installing the software vary, depending on the operating system you are using. Use the instructions below that apply to your operating system.

Windows

The procedures for in stalling end-use r software on client worksta tions are similar to the installation procedures for network administrators.

1 Install the end-user software on client workstations by running

Setup.exe.

2 Follow the instructions on the screen.

Note To install the end-user software onto a Windows NT 4.0 or Windows

2000 workstation, you must have administrator privileges on that workstation.

Guidelines:



Do not install the PCL driver or PostScript™ emulation driver(s)

onto Windows NT workstations when you install other end-user

software. Clear the PCL and PostScript Driver check boxes in

the Components list during the Custom I nstall. The driver(s) will

be installed from the server when you connect to the network

printer.



Users of a shared network v ersion of Windows can inst all only the

drivers that the network administrator installed during the netwo rk

administrator installation.



For a minimal install (driver only) in Windows 3.1x, install using

the operating system.



For a minimal install in Windows 9x, Windows NT 4.0, or

Windows 2000, use the Add Printer Wizard.

1-32 Getting Started EN

Step 16: Access the user documentation

The CD also contains the online user guide, the HP JetDirect Print Server Administrator’s Guide, the Adobe

English language, and the Fast Infrared Rec eiver User Guide. This documentation can be viewed directly fro m the CD or loaded onto your computer.

Note To view user documentation, your system must have Adobe Acrobat

Reader installed.

™

Acrobat Reader for the

Installing the Adobe Acrobat Reader from the CD

Windows 95, Windows 98, Windows NT 4.0, or Windows 2000

1 Double-click the CD drive icon from My Computer. 2 Double-click the English folder and then the Adobe folder.

Double-click the folder for your operating system and run the

executable. The English version of Acrobat Reader will be

installed onto your hard drive.

Windows 3.1x

English

1 From the Main Group Window, double-click File Manager, and

then double-click CD drive. 2 Double-click the English folder and then the Adobe folder.

Double-click the folder for your operating system and run the

executable. The English version of Acrobat Reader will be

installed onto your hard drive.

Note If you already have Adobe Acrobat Reader on your operating system

and would like the newest version, or if you need a v er sion oth er than English, go to http://www.adobe.com on the World Wide Web.

EN Step 16: Access the user documentation 1-33

Viewing the user documentation from the CD

Windows 95, Windows 98, Windows NT 4.0, or Windows 2000

1 Insert the CD into the CD drive.

Note If AutoPlay does not automatically begin the installer progr am, click

Start and then click Run. Type D:\Setup.exe at the prompt (this

assumes your CD drive is the D: drive).

2 Click Documentation.

Windows 3.1x

1 From the Main Group Window, double-click File Manager, and

then double-click CD drive. 2 Double-click the preferred language. 3 Select the appropriate documentation folder. 4 Double-click the document to view.

1-34 Getting Started EN

HP Customer Care

Your HP LaserJet 4100 printer sets the standard for qualit y and reliability. Your purchase is backed by HP Customer Care, outstanding service, support, and online training.

Find product support on the W orld Wide Web

The web is a great place to learn more about the HP LaserJet 4100 printer. With just a few quick clicks, you will find updated software, tools, training material, and technical solutions. This service is available 24 hours a day, 7 days a week, free of charge. Find us on the World Wide Web at http://www.hp.com/support/lj4100.

Get answers through e-mail

English

Get one-to-one assistance. Sen d your e -mail questions b y visiting our website at http://www.hp.com/support/lj4100.

Tools and documentation

We have designed a variety of informative tools to assist you with training and troubleshooting. You can locate these tools at http://www.hp . com/support/lj4100. From there, you can:



use our “Troubleshooting Trees” to resolve questions or problems

with printer operation



download interactive training material, the latest versions of the

printer manuals, or product data sheets



use the virtual prod u ct to learn about the printer from the inside

out

EN Find product support on the World Wide Web 1-35

Connect with other users online

Go online to http://www.hp.com/support/lj4100, anytime, and you'll find other users with great ideas and suggestions for using your HP LaserJet 4100 printer at our online HP LaserJet 4100 printer user forum.

We stay in touch

When you sign up for Subscription Services, we will send you e-mail about topics of your choice, such as updated software, product announcements, and other impo rtant news about your HP LaserJet 4100 printer. Sign up online at http://www.hp.com/support/lj4100.

Web registration

Save yourself the time, trouble, and postage of filling out the registration card. Simply log on to http://www.hp.com/support/lj4100 and complete your registratio n electronically. Using a simple form and step-by-step instructions, you can register your product within minutes. HP can inform you of product news, software updates, and other enhancements.

HP SupportPack

HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet product warranty (1 year), and extends coverage to 5 years.

The HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a 3-year service package only (you must register with HP to activa te service) or an electronic version f or a 1-, 2-, 3-, 4-, or 5-year service package (you can register by fax or on the World Wide Web).

For ordering and pricing details, contact y ou r local HP reseller or visit our web site at http://www.hp.com/go/printerservices for more information.

1-36 HP Customer Care EN

Talk to a technical support agent

Call your local Customer Care Center to speak directly with a suppo rt agent who specializes in the HP LaserJet 4100 printer. Refer to the “Service and Support” chapter in the online user guide to find the phone number of the HP Customer Care Cent er nearest y ou. Be sure to have your product serial number ready before making the phone call.

Your product serial number is located on the inside top cover of the printer (example: USAB123456). Record your product serial number below for future reference and easy access.

Serial Number: _______________________________

English

EN Talk to a technical support agent 1-37

1-38 HP Customer Care EN

Quick Reference

This section of the guide contains tips and quick in formation on how to use the printer. See “Wher e to look for information” on page 1-6 for additional sources of information.

Control panel

11 10

READY

Ready

Data

Attention

Cancel Job

Item

– Value +

Select

5 6

English

1 Displays printer messages 2 Places the printer online or offline, resumes printing, and exits

menus

3 Cycles through menus 4 Displays available help messages 5 Cycles through items in a selected menu 6 Cycles through values in a selected menu item 7 Saves the control panel setting you have selected 8 Cancels the current print job 9 Lights when action is required (when lit, see the displa y m essage) 10 Lights when the printer is processing information (when lit, see

the display message) 11 Lights when the printer is online and ready to print

EN Control panel 1-39

Using the printer Help system

This printer features an online help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions on accessing the online help system.

Whenever a [?] appears in an error message or the message alternates with the I

TEM key to navigate through a sequence of instructions.

FOR HELP PRESS THE ? KEY, press the right side of

Note To exit the online help system, press either GO or SELECT.

Changing a control panel setting

Some menus and items are available only when certain accessories are installed or when certain features are activated. You can print a menu map at the printer using the steps on on page 1-41.

1 Press M 2 Press I 3 Press – V 4 Press S

ENU until the desired menu appears.

TEM until the desired item appears.

ALUE + until the desired setting appears.

ELECT to save the selection. An asterisk (*) appears

beside the new setting. 5 Press G

O to exit the menu.

1-40 Quick Reference EN

Checking the printer configuration

From the printer, you can print the following inf ormation pages , which give details about the printer and its configuration:



Menu map



Configuration page



PCL or PS font list



Supplies status page

To print a menu map

1 Press MENU until INFORMATION MENU appears.

English

2 Press I 3 Press S

TEM until PRINT MENU MAP appears.

ELECT to print the menu map.

To print a configuration page

1 Press MENU until INFORMATION MENU appears. 2 Press I 3 Press S

TEM until PRINT CONFIGURATION appears.

ELECT to print the configuration page.

To print a PCL or PS font list

1 Press MENU until INFORMATION MENU appears. 2 Press I

TEM until PRINT PCL FONT LIST or PRINT PS FONT LIST

appears. 3 Press S

ELECT to print the font list.

To print a supplies status page

1 Press MENU until INFORMATION MENU appears. 2 Press I 3 Press S

TEM until PRINT SUPPLIES STATUS PAGE appears.

ELECT to print the page.

EN Control panel 1-41

Common printer messages

This table includes some of the most co mmon printer messages . See the online user guide for a more complete list.

Common printer messages

Message Explanation

ACCESS DENIED MENUS LOCKED

BAD DUPLEXER CONNECTION

BAD ENV FEEDER CONNECTION

BAD OPT TRAY CONNECTION

CANNOT DUPLEX CLOSE REAR BIN

CHECK INPUT DEVICE

alternates with

PAPER PATH OPEN PLEASE CLOSE IT

The printer control panel function you are trying to access has been locked to prevent unauthorized access.

See your network administrator. The duplexer is not properly connected to the printer.

Ensure that the right-angle power cord that shipped with the printer is being used.

Try removing and reinstalling the duplexer. Then turn the printer off and back on.

The envelope feeder is not connected properly to the printer. Try removing and reinstalling the envelope feeder. Then turn the

printer off and back on. There is a problem with an optional 500-sheet paper tray connection

with the printer:

• the tray is not connected properly

• more than two optional 500-sheet paper trays hav e been installed

(the printer cannot support more than four trays total)

• the electronics in the paper tray are faulty Try removing and reinstalling the paper tray. Then turn the printer off

and back on. The printer cannot duplex because the rear output bin is open.

Close the rear output bin. The optional input tray cannot feed paper to the printer because a

door or paper guide is open. Check the doors and paper guides and close any that are open.

CHECK OUTPUT DEVICE

alternates with

The optional output device is not properly connected to the printer. A proper connection must be made for printing to continue.

CLOSE OUTPUT DELIVERY PATH

CHECKING PAPER PATH

The engine is checking for possible paper jams or paper that was not cleared from the printer.

1-42 Quick Reference EN

Common printer messages (continued)

Message Explanation

CLOSE TOP COVER

ENV FEEDER LOAD [TYPE] [SIZE]

ENVELOPE FEEDER SIZE = [xxxxx]

ENVELOPE FEEDER TYPE = [xxxxx]

The top cover is open and must be closed for printing to continue. A job has been sent to the envelope feeder and it is empty.

Load the correct size and type in the feeder. Pressing GO will prompt a question asking if you would rather print on another available size of envelop e in th e printer. Press -VALUE+ to scroll through the available types and size s; pr ess SELECT to accept an alternate type or size.

Make sure the envelope size and type are set correctly from the P aper Handling Menu in the printer control panel (see the description of the Paper Handling Menu in the online user guide).

The printer is asking what size of envelopes has been loaded in the envelope feeder. In response, you can take either of the following actions:

• press SELECT to accept the current envelope size

• press -VALUE+ to change the size and then press SELECT to accept

the new size

If you do not press any buttons, the message disappears in about 1 minute.

Note

Changing the size here changes the default for envelope size in the envelope feeder in the Paper Handling Menu (see the description of the Paper Handling Menu in the online user guide).

The printer has received a job under the following conditions:

• the env elope type requested by the job is not available in the printer

• envelopes have just been placed in the envelope feeder (thus

triggering the paper sensor)

You can take either of the following actions:

• press SELECT to accept the paper type and then press GO

• press +VALUE- to change the type, press SELECT to accept the new

type, and then press GO to continue

English

INPUT DEVICE CONDITION [xx.yy]

INSTALL TONER CARTRIDGE

EN Control panel 1-43

An input paper handling device has a condition that needs attention before printing can resume.

Turn the printer off. Disconnect the cable to the input paper handling devices and then

reconnect it. Turn the printer on. See the documentation that came with the paper handling device for

assistance. The toner cartridge has been removed and must be reinstalled for

printing to continue.

Common printer messages (continued)

Message Explanation

INSTALL TRAY [x]

MANUALLY FEED [TYPE] [SIZE]

NON HP TONER DETECTED

alternates with

PRESS GO TO CONTINUE

OFFLINE

OUTPUT BIN FULL

alternates with

CLEAR PAPER FROM [BINNAME ]

PAPER WRAPPED AROUND FUSER

PERFORM PRINTER MAINTENANCE

The specified tray is not installed and must be inserted and closed for printing to continue.

Load the requested paper into tray 1. Press GO if the desired paper is already loaded in tray 1.

The printer has detected that the toner cartridge is not a genuine HP toner cartridge. If you belie ve you purchased an HP toner cartridge, call the HP fraud hotline (1-877-219-3183, toll-free in North America). Any printer repair required as a result of using non-HP toner is not covered under the printer warranty.

Press GO to place the printer online. The output bin is full and needs to be emptied.

Turn the printer off to keep the paper from wrapping more firmly around the fuser. Open the top cover and remov e the toner cartridge. Remove all visible paper . If you cannot locate the paper, lea ve printer turned off and remove the fuser to remove paper (see the online user guide for steps to clear fuser jams).

To ensure optimum print quality, the printer prompts you to perform routine maintenance every 200,000 pages (see the online user guide for information on printer maintenance).

PROCESSING AUTO CLEANING PAGE

PROCESSING CLEANING PAGE

TONER LOW

The printer is conducting the auto cleaning page process. This can take up to 2.5 minutes.

The printer is conducting the manual cleaning page process. This can take up to 2.5 minutes.

The message first appears when about 15% of the toner is remaining the toner cartridge (about 1,500 pages remaining for the 10,000-page cartridge and ab out 900 pages remaining for the 6,000-page cartridge at 5% coverage). Depending on how the printer has been configured, it will either continue to print or stop.

If the printer has stopped, you can resume printing by pressing GO for each job.

Y ou might want to ensure that you ha ve a replacement toner cartridge on hand.

See the online user guide for information on how to configure the printer’s response to toner messages.

1-44 Quick Reference EN

Common printer messages (continued)

Message Explanation

TONER OUT

TRAY [x] EMPTY [TYPE] [SIZE]

TRAY 1 LOAD [TYPE] [SIZE]

The toner cartridge has run out of toner. Depending on how the printer has been configured, it will either continue to print or stop.

If the printer has stopped, you can resume printing by pressing GO for each job.

Replace the toner cartridge. See the online user guide for information on how to configure the

printer’s response to toner messages. Load paper in the empty tray (x) to clear the message.

If you do not load the specified tray, the printer will continue printing from the next tray with the same paper size, and the message will continue to appear.

This message occurs for the following reasons:

• tray 1 was requested from the application, but the tray is empty

• the printer cannot find the requested size of paper in the printer

If the correct paper size is loaded, the adjustments to the tray have not been set correctly , either in the control panel or on the tra y itself. To set adjustments on the tray, see “Loading tray 1” on page 1-49.

Load the requested paper into tray 1, or press SELECT to override the message and print on a loaded paper size.

If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message

appears, make sure the default paper size is set correctly from the Printing Menu in the printer control panel and also in the software program (see the description of the Printing Menu in the online user guide).

Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size.

English

EN Control panel 1-45

Common printer messages (continued)

Message Explanation

TRAY [x] LOAD [TYPE] [SIZE]

where x is tray 2, 3, or 4

TRAY 1 SIZE = [xxxx]

This message occurs for the following reasons:

• tray 2, 3, or 4 was requested, but the tray is empty

• tray 2, 3, or 4 was requested, but the adjustments are not set for

the requested type of size

Make sure that all three paper size adjustments have been made (see the explanation of adjustments in “Loading trays 2, 3, and 4” on page 1-50). Also make sure that the type has been set at the control panel (see the description of the Paper Handling Menu in the online user guide).

Load the requested paper into an indicated tray, or press SELECT to override the message and print on a loaded paper size.

If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message

Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size.

The printer is asking what size of paper has been loaded in tray 1. In response, you can take either of the following actions:

• press SELECT to accept the paper size

• press -VALUE+ to change the size and then press SELECT to accept

the new size

The printer will first display the TRAY 1 TYPE =xxxx message (see the description of that message). If you do not press any buttons in the timeout period (about 1 minute), it displays this TRAY 1

SIZE=xxxx

Note

Changing the size here changes the default for tray 1 paper size in the Paper Handling Menu (see the description of the Paper Handling Menu in the online user guide).

message.

1-46 Quick Reference EN

Common printer messages (continued)

Message Explanation

TRAY 1 TYPE = [xxxx]

USE [TYPE] [SIZE] INSTEAD?

xx.yy PRINTER ERROR PRESS GO TO CONTINUE

The printer has received a job under the three following conditions:

• the paper type requested by the job is not available in the printer

• tray 1 has been set for CASSETTE

• paper has been placed in tray 1 (thus triggering tray 1’s paper

sensor)

If you do not press any buttons, the message disappears in about 1 minute). You can take either of the following actions:

• press SELECT to accept the paper type

• press -VALUE+ to change the type and then press SELECT to accept

the new type

Note

Changing the type here changes the default for tray 1 paper type in the Paper Handling Menu (see the description of the Paper Handling Menu in the online user guide).

If you do not do anything during the timeout period (about 1 minute), the printer will print on the paper in tray 1. It will also change the default for tray 1 paper type in the P aper Handling Menu to the type requested by the application that sent the job.

If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead.

Press -VALUE+ to scroll through the available types and sizes. Press

SELECT to accept the alternate type or size.

A printer error has occurred that can be cleared by pressing GO in the printer control panel.

English

13.x PAPER JAM [LOCATION]

EN Control panel 1-47

Paper has either jammed in the printer or has been caught in a paper tray.

1. Open the top cover or tray indicated by the message.

2. Clear all paper from the area. If necessary, remove the toner cartridge, duplexer, or paper trays.

3. If the message persists, check for paper in all other areas.

Caution

Ensure that all jammed paper is removed before closing the cov er or tray. Open and close the top cover to clear the message. See “P aper jams” on page 1-52 for more detailed information.

Common printer messages (continued)

Message Explanation

41.3 UNEXPECTED PAPER SIZE

alternates with

EXPECTED [TYPE] [SIZE]

41.x PRINTER ERROR

alternates with

PRESS GO TO CONTINUE

54.1 REMOVE SEALING TAPE

alternates with

FROM TONER CARTRIDGE

The printer detected a paper size different than what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the paper tray is not properly adjusted.

Reload the tray with the correct paper size. Ensure that paper in the tray is loaded under the front and back tabs. If you are printing from tray 1, verify that the correct paper size is

selected in the control panel (see the description of the Paper Handling Menu in the online user guide).

If you are printing from tray 2, 3, or 4, verify that the three paper size adjustments on the paper tray have been made correctly (see the description of adjustments in “Loading trays 2, 3, and 4” on page 1-

19). After performing the actions above, press GO. The page containing

the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.)

A temporary printing error occurred. Press GO. The page containing the error will automatically be

reprinted if jam recovery is enabled. If the error does not clear, turn the printer off, then turn the printer on.

The toner cartridge has been installed without removing the sealing tape.

Open the top cover and remove the toner cartridge. Pull the sealing tape tab to remove the strip. Reinstall the toner cartridge and close the top cover.

1-48 Quick Reference EN

Printing tasks

See the online user guide for complet e inf ormation about load ing and orienting paper for duplexing.

Loading tray 1

English

Note To avoid paper

jams, do not load trays while the printer is printing.

Letterhead/prepunched

Transparencies

Envelopes

Card stock/custom sizes

Labels

EN Printing tasks 1-49

Loading trays 2, 3, and 4

Note Trays 2, 3, and 4 are 500-sheet paper trays. Tray 3 is optional and

comes with the 4100TN and 4100DTN models only. Tray 4 is an additional 500-sheet option.

The trays adjust for six standard sizes of media as well as for many custom sizes. See the online user guide for details.

Note Make sure paper is

under the front and back tabs to avoid paper jams.

1-50 Quick Reference EN

Loading envelopes in the envelope feeder

Selecting the output bin

Top output bin

English

Rear output bin

Use the top output bin when printing the following:



most typical print jobs



transparencies

EN Printing tasks 1-51

Opening the rear output bin might improve results with the following:



envelopes



labels



small custom-size paper



postcards



heavy paper

Paper jams

Locations

Back

1 Top cover and toner cartridge area 2 Optional envelope feeder 3 Input tray areas 4 Optional duplexer 5 Output areas (top and rear) 6 Fuser area

5 1 2

Front

1-52 Quick Reference EN

Clearing top cover and toner cartridge areas

English

EN Paper jams 1-53

Clearing the optional envelope feeder

Clearing input tray areas

Trays 2, 3, and 4

1-54 Quick Reference EN

Clearing the optional duplexer

English

Clearing output areas

EN Paper jams 1-55

Clearing the fuser area

Use this procedure when paper has jammed inside the printer and cannot otherwise be removed, or when a page has torn while you were trying to clear a jam from the fuser.

1-56 Quick Reference EN

Solving repeated paper jams



Check all the paper jam locations (see “Pape r jams” on page 1-

52). A piece of paper might be stuck so mewhere in the printer.

Even a small torn piece of paper in the printe r pa th can caus e

repeated jams.



If using a duplexer, check all areas (including under the duplexer).



Check that paper is correctly loaded in the trays, that all three

adjustments have been made, and that the trays are not

overfilled. M ake sure paper is under the front and back tabs. See

the sections on loading paper (pages 1-18 and 1-19).



Check that all trays and paper handling accessories are

completely inserte d int o the printer. (If a tray is opene d du ring a

print job, this might cause a paper jam.)



Check that all covers and doors are closed. (If a cover or door is

opened during a print job, this might cause a paper jam.)



Try printing to a different output bin.



The sheets might be sticking together. Try bending the stack to

separate each sheet. Do not fan the stack.



If you are printing from tray 1, try reducing the size of the stack.



If printing from the envelope feeder, make sure it is loaded

correctly , pushing the bottom en velopes in slightly farther than the

top envelopes.



If you are printing small sizes, feed paper short edge first.



Turn over the stack of paper in the tr a y. Also try rotating the paper

180°.



Check the characteristics of the media you are using. Use only

paper that meets HP specifications (see the online user guide for

paper specifications). Try using different paper to see if the

problem goes away. Do not use curled, deformed, damaged, or

irregular paper.



Avoid using paper that has already been used in a printer or

copier.



Do not print on both sides of envelopes or transparencies.



Print only on full sheets of labels and do not print on both sides of

label sheets.



Check that the power supplied to the printer is steady and meets

printer specifications (see the online user guide for printer

specifications).



Clean the printer (see the online user guide procedures).



Perform preventative printer maintenance if maintenance is due

(see the online user guide for details).

English

EN Paper jams 1-57

Correcting output quality problems

This section of the manual helps you define p rint quality problems and what to do to correct them. Often output quality problems can be handled quite easily by making sure that your printer is properly maintained, using media that meets HP specifications, or running a cleaning page.

Use the examples in the image defect table starting on this page to determine which output quality problem you ar e experiencing, then see the corresponding reference pages to troubleshoot. These examples consist of the most common methods to remedy print quality problems. If you still have problems after trying the suggested remedies, see “HP Customer Care” on page 1-35.

Note The examples belo w d epict lette r-siz e paper that has passed throu gh

the printer short-edge first.

Image defect table

See “Light print (partial page)” on page 1-60

See “Dropouts” on page 1-61

See “Light print (entire page)” on page 1-60

See “Dropouts” on page 1-61

See “Specks” on page 1-60

See “Dropouts” on page 1-61

See “Specks” on page 1-60

See “Lines” on page 1-61

1-58 Quick Reference EN

Image defect table (continued)

English

See “Gray background” on page 1-62

See “Repeating image” on page 1-64

See “Toner smear” on page 1-62

See “Misformed characters” on page 1-64

See “Loose toner” on page 1-63

See “Page skew” on page 1-64

See “Repeating defects” on page 1-63

See “Curl or wave” on page 1-65

See “Wrinkles or creases” on page 1-65

EN Correcting output quality problems 1-59

See “Vertical white lines” on page 1-65

See “Tire tracks” on page 1-66

See “White spots on black” on page 1-66

Light print (partial page)

1 The toner cartridge might be low. Replace the toner cartridge. 2 Maintenance might be due. Check this by printing a copy of the

supplies status page (see the online user guide). If maintenance

is due, order and install the printer maintenance kit (see the

online user guide). 3 The toner cartridge might be almost empty. Replace the toner

cartridge.

Light print (entire page)

1 At the printer control panel, use the Print Quality Menu to turn

EconoMode off (see the online user guide for details). 2 At the printer control panel, use the Print Quality Menu to

increase the toner density setting (see the online user guide for

details).

3 Try using a different type of paper. 4 The toner cartridge might be almost empty. Replace the toner

cartridge.

Specks

Specks might appear on a page after a jam has been cleared.

1 Print a few more pages to see if the problem corrects itself. 2 If specks occur frequen tly, set your printer up to a utomatically run

a cleaning page (see the online user guide for details). 3 Clean the inside of the printer and run a man ual clea ning page to

clean the fuser (see the online user guide for cleaning details).

4 Try using a different type of paper. 5 Check for toner cartridge leaks. If the toner cartridge is leaking,

replace it.

1-60 Quick Reference EN

Dropouts

1 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) . 2 If the paper is rough and the toner easily r ub s of f, either try

changing the fuser mode to High 1 or High 2 ( s ee t he de scriptio n

of the Paper Handling Me nu in the o nline user guide), or try using

a smoother paper.

3 Try changing to a different paper type.

Lines

English

1 Print a few more pages to see if the problem corrects itself. 2 Clean the inside of the printer and run a man ual clea ning page to

clean the fuser (see the online user guide for cleaning

procedures).

3 Replace the toner cartridge. 4 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

EN Correcting output quality problems 1-61

Gray background

1 Do not use paper that has already been run through the printer. 2 Print a few more pages to see if the problem corrects itself. 3 Turn over the stack of paper in the tra y. Also, try rotating the paper

°.

180 4 At the printer control panel, use the Print Quality Menu to

decrease the toner density setting (see the online user guide for

details). 5 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) .

6 Replace the toner cartridge.

Toner smear

See also “Loose toner” on page 1-63.

1 Print a few more pages to see if the problem corrects itself. 2 Try using a different type of paper. 3 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) . 4 Clean the inside of the printer and run a man ual clea ning page to

clean the fuser (see the online user guide for cleaning

procedures). 5 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

6 Replace the toner cartridge.

1-62 Quick Reference EN

Loose toner

Loose toner , in this cont e xt , is defined as t oner that can be rubbed o ff the page.

1 If paper is heavy or rough, try using a high fuser mode so that

toner fuses more completely onto the paper. At the printer control

panel, use the CONFIGURE FUSER MODE MENU item on the

Paper Handling Men u to do this (see the online user guide for

details). 2 If you have observed a rougher texture on one side of your paper,

try printing on the non-rough side. 3 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) . 4 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 5 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

Repeating defects

English

See also “Repeating image” on page 1-64.

1 Print a few more pages to see if the problem corrects itself. 2 If the distance between defects is 38 mm (1.5 in) or 94 mm

(3.76 in), the toner cartridge might need to be replaced. 3 Clean the inside of the printer and run a man ual clea ning page to

clean the fuser (see the online user guide for cleaning

procedures). 4 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

EN Correcting output quality problems 1-63

Repeating image

This type of defect might occur when using preprinted forms or a large quantity of narrow media.

1 Print a few more pages to see if the problem corrects itself. 2 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 3 If you observe that this type of defect occurs on wide paper (such

as letter- or A4-size paper) just after printing on narrow media

(such as envelopes), you can set SMALL PAPER SPEED on the

Paper Handling Menu to SLOW (see the online user guide for

details). Note that this will slow down printing. 4 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

Misformed characters

1 Print a few more pages to see if the problem corrects itself. 2 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) . 3 Maintenance might be due. Check this by printing a copy of the

supplies status page. If maintenance is due, order and install the

printer maintenance kit (see the on lin e use r guide for details).

Page skew

1 Print a few more pages to see if the problem corrects itself. 2 Verify that there are no torn pieces of paper inside the printer. 3 Make sure that paper is loaded correctly, all adjustments have

been made, and the paper is u nder the corner tabs (s ee “Loading

tray 1” on page 1-49 and “Loading trays 2, 3, and 4” on page 1-

50).

4 Turn over the stack of paper in the tray or rotate the paper 180 5 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 6 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) .

1-64 Quick Reference EN

°.

Curl or wave

1 Turn over the stack of paper in the tra y. Also, try rotating the paper

180

°.

2 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 3 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) .

4 Try printing to a different output bin. 5 If media is lightweight and smooth, try using a low fuser mode to

reduce the heat in the fusing process. At the printer contro l panel,

use the

Handling Menu to do this (see the online user guide for details).

CONFIGURE FUSER MODE MENU item on the Paper

Wrinkles or creases

1 Print a few more pages to see if the problem corrects itself. 2 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) . 3 Turn over the stack of paper in the tra y. Also, try rotating the paper

180

°.

English

4 Make sure that paper is loaded correctly, all adjustments have

been made, and the paper is u nder the corner tabs (s ee “Loading

tray 1” on page 1-18 and “Loading trays 2, 3, and 4” on page 1-

19).

5 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 6 If envelopes are creasing, try storing envelopes so that they lie

flat.

Vertical white lines

1 Print a few more pages to see if the problem corrects itself. 2 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 3 Replace the toner cartridge.

EN Correcting output quality problems 1-65

Tire tracks

This defect typically occurs wh en the toner cartridge has far exceeded its rated usage of 10,000 pages (for example, printing a very large quantity of pages with very little toner coverage).

1 Replace the toner cartridge. 2 Reduce the number of pages that you print with very low toner

coverage. 3 Use the 6,000-page cartridge if you cannot reduce the n umbe r of

pages with very little toner coverage (part number C8061A).

White spots on black

1 Print a few more pages to see if the problem corrects itself. 2 Make sure that paper type and quality meet HP specifications

(see the online user guide for paper specifications). 3 Make sure that the environmental specif ications for the printer are

being met (see the online user guide for printer specificat ion s) .

4 Replace the toner cartridge.

1-66 Quick Reference EN

About the toner cartridge

Cartridge interaction (shaking)

When you install a toner cartridge for the first time, gently shake it from side to side to distribute the toner evenly inside the cartridge. Due to new cartridge design, this is the only time you will need to shake the cartridge.

Checking the toner level

You can check the toner level by printing a supplies status page from the printer control panel.

1 Press M

appears.

2 Press I 3 Press S

ENU on the printer control panel until INFORMATION MENU

TEM until PRINT SUPPLIES STATUS PAGE appears.

ELECT to print the supplies status page.

Cartridge authentication

The printer will let you know that a cartridge is not a genuine HP toner cartridge when you insert it in the printer. If you insert a used HP cartridge from another HP printer, the printer can take up to 20 printed pages to receive the message authenticating that the cartridge is a genuine HP part.

If the printer control panel message states that this is not a genuine HP toner cartridge and you believe you purchased an HP cartridge, call the HP fraud hotline at 1-887-219-3183 (toll-free in North America).

English

EN About the toner cartridge 1-67

Toner low and toner out conditions

Toner low condition

When toner is low, the printer control panel displays the TONER LOW message and the printer will continue to print. The message first appears when about 15% of the toner rema ins in the ca rtridge (about 1,500 pages remaining for the 10,000-page cartridge and about 900 pages remaining for the 6,000-page cartridge at 5% page coverage).

You might prefer to have the printer stop instead of continuing when the

TONER LOW message first appears—for example, if you want print

quality to remain consistently high during print jobs or if you do not want toner to run out during a long print job. See the online user guide for information on how to configure the printer to stop. You can resume printing by pressing G

Toner out condition

When the toner cartridge runs out of toner, the printer control panel displays the can continue printing the current job by pressing G continues to appear for every job until you take one of the following actions:



replace the toner cartridge



press GO (the printer will print the current job)

TONER OUT message and the printe r sto ps printing. You

O. The message

See the online user guide for information on how to configure the printer to continue. Subsequent jobs will continue to print indefinitely

TONER OUT is displayed.

while

1-68 Quick Reference EN

Paper sizes supported

Supported sizes and weights of paper (one-sided printing) - tray 1

Size Dimensions

Paper (custom minimum size)

Paper (maximum size)

Transparencies

Labels

Envelopes

a. The printer supports a wide range of paper sizes. Check the printer software for

supported sizes. See the online user guide for information on printing custom-size paper.

b. Capacity may vary depending on paper weight and thickness, and environmental

conditions.

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

Same as minimum and maximum paper sizes listed above.

60 to 199 g/m (16 to 53 lb)

Thickness:

0.099 to 0.114 mm

0.0039 to 0.0045 in Thickness:

0.127 mm to 0.178 mm (0.005 to 0.007 in)

75 to 105 g/m (20 to 28 lb)

Weight Capacity

100 sheets of 75 g/m2 (20 lb) paper

50 transparencies

50 labels

10 envelopes

Supported sizes and weights of paper - duplex printing accessory (duplexer)

English

Size Dimensions Weight

Letter

Executive

Legal

B5 (JIS)

EN Paper sizes supported 1-69

216 by 279 mm (8.5 by 11 in)

210 by 297 mm (8.3 by 11.7 in)

184 by 267 mm (7.3 by 10.5 in)

216 by 356 mm (8.5 by 14 in)

182 by 257 mm (7.2 by 10 in)

60 to 105 g/m (16 to 28 lb)

Supported sizes and weights of paper - trays 2, 3, and 4

Size Dimensions

Weight Capacity

Letter

Executive

Executive (JIS) (custom

16K (custom

)

Legal

B5 (ISO) (customc)

B5 (JIS)

Custom

216 by 279 mm (8.5 by 11 in)

210 by 297 mm (8.3 by 11.7 in)

184 by 267 mm (7.3 by 10.5 in)

216 by 330 mm (8.5 by 13 in)

197 by 273 mm (7.75 by 10.75 in)

216 by 356 mm (8.5 by 14 in)

176 by 250 mm (6.9 by 9.9 in)

182 by 257 mm (7.2 by 10 in)

148 by 210 mm (5.8 by 8.2 in)

148 by 210 mm to 216 by 356 mm (5.8 by 8.2 in to 8.5 by 14 in)

60 to 105 g/m (16 to 28 lb)

500 sheets of 75 g/m

(20 lb) paper 50 transparencies

a. The printer supports a wide range of paper sizes. Check the printer software for

supported sizes.

b. Capacity may vary depending on paper weight and thickness and environmental

conditions.

c. See the online user guide for information on printing custom-size paper.

1-70 Quick Reference EN

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP LaserJet 4100 / 4100N / 4100TN / 4100DTN /

4100SE

Model Numbers:

C8049A / C8050A / C8051A / C8052A / C8048A

Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11

IEC 825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 Laser/LED Product

EMC: CISPR 22:1997 / EN 55022:1998 Class B

EN 61000-3-2:1995 EN 61000-3-3:1995 EN 55024: 1998 FCC Title 47 CFR, Part 15 Class B AS / NZS 3548:1995

/ ICES-002, Issue 2

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly:

1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3. Product exhibits Class A operation when connected to Local Area Network (LAN) cables using print server accessories.

English

Boise, Idaho, USA

February 2001

For regulatory topics ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Pac kard Australia Ltd.,

European Contact: Your Local Hewlett-Packard Sales and Service Office or

USA Contact: Product Regulations Manager, Hewlett-Packard Company,

EN Paper sizes supported 1-71

31-41 Joseph Street, Blackburn, Victoria 3130, Australia

Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Straße110-140, D-71034 Böblingen (FAX: +49-7031-14-3143)

PO Box 15, Mail Stop 160, Boise, ID 83707-0015 (Phone: 208-396-6000)

1-72 Quick Reference EN

HP LaserJet 4100 Getting Started Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started Guide

Getting Started

Introduction

Where to look for information

Installation checklist

Step 1: Check package contents

Step 2: Remove internal packaging

Step 3: Prepare printer location

Step 4: Locate printer parts

Step 5: Install accessories

Step 6: Install the toner cartridge

Step 7: Load trays

Step 8: Attach the power cord

Step 9: Change the control panel language (optional)

Step 10: Test the printer

Step 11: Connect printer cables

Step 12: Install the printing software

Step 13: Verify printer setup

Step 14: Distribute software to network clients (optional)

Step 15: Install the software for network clients (optional)

Step 16: Access the user documentation

HP Customer Care

Find product support on the W orld Wide Web

Get answers through e-mail

Tools and documentation

Connect with other users online

We stay in touch

Web registration

HP SupportPack

Talk to a technical support agent

Quick Reference

Control panel

Printing tasks

Paper jams

Correcting output quality problems

About the toner cartridge

Paper sizes supported