All Rights Reserved.
Reproduction, adaptations, or
translation without prior written
permission is prohibited except
as allowed under copyright laws.
Part number C9126-90924
First edition, October 2001
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: โUse, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c) (1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.โ
Safety Information
WARNING!
Potential Shock Hazard
Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.
1Read and understand all
instructions in the
electronic user guide.
2Observe all warnings and
instructions marked on the
product.
3Use only a grounded
electrical outlet when
connecting the
HP LaserJet 3330 product
to a power source. If you
do not know whether the
outlet is grounded, check
with a qualified electrician.
4Do not touch the contacts
on the end of the
telephone cord or any of
the sockets on the
HP LaserJet 3330 product.
Replace damaged cords
immediately.
5Never install telephone
wiring during a lightning
storm.
6Unplug this product from
wall outlets and telephone
jacks before cleaning.
7Do not install or use this
product near water or
when you are wet.
8Install the product securely
on a stable surface.
9Install the product in a
protected location where
no one can step on or trip
over the telephone line and
the telephone line will not
be damaged.
10 If the product does not
operate normally, see the
electronic user guide.
11 Refer all servicing
questions to qualified
personnel.
Information regarding FCC
Class B, Parts 15 and 68
requirements and other
regulatory requirements can be
found in the electronic user
guide.
Trademark Credits
Microsoftยฎ, Windowsยฎ, and
Windows NTยฎ are U.S.
registered trademarks of
Microsoft Corporation.
All other products mentioned
herein may be trademarks of
their respective companies.
Local country laws may prohibit
the use of this product outside
of the countries specified. It is
strictly forbidden by law in most
countries to connect
nonapproved
telecommunications equipment
(fax machines) to public
telephone networks.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Congratulations on your purchase of the HP LaserJet 3330mfp, a
powerful business tool with the capabilities of a full range of office
equipment. You can use the product to fax, print, copy, and scan.
This guide was written to describe the fax functions of this product and
to help you complete the following tasks:
โConnect your product to a phone line
โConnect additional devices
โSpecify your fax settings
โSet the answer mode and rings-to-answer
โEnable answer ring patterns
We recommend that you save this Fax Guide so you can refer back to
instructions on specific fax features.
If you need general setup instructions for your product, such as
instructions for installing the print cartridge, installing the media input
trays and the automatic document feeder (ADF) input tray, installing the
product software, and connecting the product to a network, please see
the getting started guide that came with the product.
Connecting the product to a phone line
The first step toward using your fax is connecting the product to the
phone line. The way you connect the product to the phone line depends
on how many phone lines you have coming into the phone jack and, if
there are multiple lines, which line you want to use for faxing.
NoteIn order for the product to fax without interruption, it must be the first device
connected to the phone jack.
ENXCIntroduction 5
To connect the product to a
jack with one phone line
Use these steps to connect the product to a
1
2
3
single phone jack with one phone line, even if
you have two telephone numbers on that line
and use a ring pattern service (such as
distinctive ring).
1If a phone cord is plugged into the phone
jack, unplug the cord and set it aside.
2Open the print cartridge door and swing
open the left side panel to reveal the
phone line sockets.
3Take the phone cord included with the
product and plug one end of it into the
productโs line socket (the socket on top).
Note
You must use the phone cord that came with
the product in order for the product to
function correctly.
6 Chapter 1 Setting upENXC
4
5
4Close the left side panel and the print
cartridge door. When closing the left side
panel, ensure the phone line is routed
through the upper notch in the panel.
5Plug the other end of the phone cord into
the phone jack on the wall.
If you want to connect additional devices
(such as a phone, an answering machine, or
a caller ID box) to the phone line, see
โConnecting additional devicesโ on page 10
If you do not want to connect any additional
devices, continue to โSpecifying the fax
settingsโ on page 13.
English
.
ENXCConnecting the product to a phone line 7
To connect the product to a
jack with two phone lines
1
2
Use these steps to connect the product to a
single or split phone jack if you have a
dedicated line for fax calls and a separate line
for voice calls.
1If a phone cord is plugged into the phone
jack, unplug the cord and set it aside.
2If you do not have a phone jack with a
built-in splitter, plug an external
Line1/Line2 splitter (not included) into
the phone jack.
Note
There are two different kinds of splitters:
Parallel splitters (also called โTโ splitters)
provide two phone line outlets for a line with a
single phone number; Line1/Line2 splitters
provide two phone line outlets for a line with
two unique phone numbers.
3
3Open the print cartridge door and swing
open the left side panel to reveal the
phone line sockets.
4Take the phone cord included with the
product and plug one end of it into the
productโs line socket (the socket on top).
4
8 Chapter 1 Setting upENXC
Note
You must use the phone cord that came with
the product in order for the product to
function correctly.
5
6
5Close the left side panel and the print
cartridge door. When closing the left side
panel, ensure the phone line is routed
through the upper notch in the panel.
6Plug the other end of the phone cord into
the jack on the fax side of the splitter.
Note
If you do not know which side of the splitter is
for the fax number, connect a phone to one
splitter jack and dial the fax number. If you get
a busy signal, the phone is connected to the
fax jack. If you get a ringing signal, the phone
is connected to the phone jack.
If you want to connect additional devices
(such as a phone, an answering machine, or
a caller ID box) to the phone line, see
โConnecting additional devicesโ on page 10.
If you do not want to connect any additional
devices, continue to โSpecifying the fax
settingsโ on page 13.
English
ENXCConnecting the product to a phone line 9
Connecting additional devices
Depending on the setup of your phone lines, you can connect additional
devices to the phone line along with your HP LaserJet 3330.
As a general rule, no more than three or four devices should be
connected to a single phone line. If too many devices are connected to a
single phone line, one or more of the devices may not detect an
incoming call. If this occurs, disconnect one or more of the devices.
NoteThe HP LaserJet 3330 cannot replace a computer modem. It will not act
as a data modem for sending and receiving e-mail, connecting to the
Internet, or communicating with other computers.
Dedicated fax line
If you connected your HP LaserJet 3330 to a phone line that is used only
for fax calls, you may want to connect the following devices:
โCaller ID box
โModem: You can connect a computer modem (external or internal)
to the fax line if you want to use the fax line for e-mail or for access
to the Internet, but you cannot send or receive faxes while using the
line for these purposes.
โExtra phone: You can connect an extra phone to the fax line if you
want to make outgoing calls on the fax line.
You should not connect the following devices:
โAnswering machine or computer voicemail: If you use computer
voicemail, you must connect a modem (external or internal) to your
dedicated voice line. Then, use the dedicated voice line to connect
to the Internet and receive voicemail.
Shared phone line
If you connected your HP LaserJet 3330 to a phone line that is shared
between fax calls and voice calls, or if you have one phone line with two
phone numbers and a ring pattern service, you may want to connect the
following devices:
โCaller ID box
โModem: You can connect a computer modem (external or internal)
to the shared line if you want to use the shared line for e-mail or for
access to the Internet, but you cannot send or receive faxes while
using the line for these purposes.
โPhone: You can connect a phone to the shared line if you want to
make or answer voice calls on the shared line.
โAnswering machine or computer voicemail: You should connect
these devices to the same phone jack as the product to make sure
the different devices do not interfere with one another.
10 Chapter 1 Setting upENXC
NoteIt is possible to connect devices to another phone jack for the same phone
line (in another room, for example); however, the devices may interfere
with faxing and with each other.
To connect additional devices
3
4
Connect additional devices in the order
shown below. The output for each device is
connected to the input of the next, forming a
chain. If you do not want to connect a device,
skip it and continue to the next device.
1Unplug the power for all devices you
want to connect.
2If you have not yet connected your
product to a phone line, see โConnecting
the product to a phone lineโ on page 5
before proceeding. The product should
already be connected to a phone jack.
3Open the print cartridge door and swing
open the left side panel to reveal the
phone line sockets.
4Remove the plastic insert from the
bottom phone socket inside the left side
panel of the product.
English
ENXCConnecting additional devices 11
5To connect an internal or external
modem on a computer, plug one end of a
phone cord into the productโs โphoneโ
socket (the socket on the bottom). Plug
the other end of the phone cord into the
modemโs โlineโ socket.
Note
Some modems have a second โlineโ socket to
5
6
7
connect to a dedicated voice line. If you have
two โlineโ sockets, check your computer
documentation to make sure you connect to
the correct โlineโ socket.
6To connect a caller ID box, plug a phone
cord into the previous deviceโs โphoneโ
socket. Plug the other end of the phone
cord into the caller ID boxโs โlineโ socket.
7To connect an answering machine, plug
a phone cord into the previous deviceโs
โphoneโ socket. Plug the other end of the
phone cord into the answering machineโs
โlineโ socket.
8To connect a phone, plug a phone cord
into the previous deviceโs โphoneโ
socket. Plug the other end of the phone
cord into the phoneโs โlineโ socket.
9After you have finished connecting
additional devices, plug all of the devices
into their power sources.
10 Close the left side panel and the print
cartridge door. When closing the left side
panel, ensure the phone line is routed
through the upper notch in the panel.
8
12 Chapter 1 Setting upENXC
Specifying the fax settings
Before you can begin using your productโs fax features, you must
complete the following tasks:
โSet the time and date
โSet your fax header
โSet the answer mode
โSet rings-to-answer
โEnable answer ring patterns, if needed
NoteIf you will be installing the product software on your computer, you can skip
the remaining instructions in this chapter. The software install will
automatically walk you through setting up the fax settings. See the getting
started guide for instructions.
NoteIn the U.S. and many other regions, setting the time, date, and other fax
header information is a legal requirement.
To enter text from the control panel
Use the following instructions to enter information from the productโs
control panel with the alphanumeric keypad and the < and > buttons:
โNumbers: To enter numbers, press the numeric button for the
number you need.
โLetters: To enter letters, repeatedly press the numeric button for the
letter you need until that letter appears (for example, if the first letter
you need is a โC,โ press 2 repeatedly until a โCโ appears in the
control panel display).
โPunctuation marks: To enter punctuation marks, repeatedly press
* until the character you want appears in the control panel display.
โSpaces: After entering any character, press > twice to create a
space after that character and move the cursor to an insertion point
after the space.
โErrors: If you enter a character incorrectly, use the < button to
erase the incorrect character, then enter the correct character.
English
To set the time and date
To set or change the time and date, use the following steps. If you need
help entering any information, see โTo enter text from the control panelโ
on page 13.
1On the control panel, press menu/enter.
2Using the < and > buttons, select Time/Date, Header, and press
menu/enter.
ENXCSpecifying the fax settings 13
3Press menu/enter to select Time/Date.
4Using the < and > buttons, specify either the 12-hour or the 24-hour
clock, and press menu/enter.
5Using the alphanumeric keypad, enter the current time.
6If you specified the 12-hour clock, use the < and > buttons to move
the cursor past the fourth character. Select 1 for a.m. or 2 for p.m.,
and press menu/enter.
OR
If you specified the 24-hour clock, press menu/enter.
7Using the alphanumeric keypad, enter the current date.
โข Make sure you use two digits to specify the month and day (for
example, use โ05โ for May and โ01โ for the first day of the month).
8Press menu/enter.
To set the fax header
To set or change the fax header information, use the following steps. If
you need help entering any information, see โTo enter text from the
control panelโ on page 13.
1On the control panel, press menu/enter.
2Using the < and > buttons, select Time/Date, Header, and press
menu/enter.
3Using the < and > buttons, select Fax Header, and press
menu/enter.
4Using the alphanumeric keypad, enter your fax number, and press
menu/enter.
5Using the alphanumeric keypad, add the name of your company,
and press menu/enter.
Setting the answer mode
Depending on your situation, you can set the HP LaserJet 3330โs
answer mode to automatic or manual.
โAutomatic: In automatic answer mode, the product answers
incoming calls after a specified number of rings or upon recognition
of special fax tones. To specify the number of rings, see โSetting
rings-to-answerโ on page 15.
โManual: In manual answer mode, the product never answers calls.
You must start the fax-receiving process yourself, either by pressing
start fax on the control panel or by picking up a phone connected to
that line and dialing 1-2-3.
The default answer mode is automatic.
14 Chapter 1 Setting upENXC
NoteAlthough most users leave the answer mode set to automatic, voice callers
who dial the fax phone number will hear fax tones if the phone is not
answered, or if they do not hang up by the specified number of
rings-to-answer. If you do not want voice callers to hear fax tones, use the
manual setting, but remember that fax calls are not received automatically.
To set the answer mode
To set or change the answer mode, use the following steps:
1On the control panel, press menu/enter.
2Using the < and > buttons, select Fax Setup, and press
menu/enter.
3Using the < and > buttons, select Fax Recv. Setup, and press
menu/enter.
4Press menu/enter to select Answer Mode.
5Using the < and > buttons, select Automatic or Manual, and press
menu/enter.
6The control panel display shows the answer mode setting that you
specified.
Setting rings-to-answer
When the answer mode is set to automatic, the productโs
rings-to-answer setting determines the number of times the phone rings
before an incoming call is answered.
If the product is connected to a line receiving both fax and voice calls (a
shared line) with an answering machine, you may need to adjust the
rings-to-answer. The number of rings-to-answer for the product must be
greater than the rings-to-answer on the answering machine. This allows
the answering machine to answer the incoming call and record a
message if it is a voice call. When the answering machine answers the
call, the product listens to the call and automatically answers it if it
detects fax tones.
The default setting for rings-to-answer is five for the U.S. and Canada, or
two for other regions.
English
ENXCSetting rings-to-answer 15
Recommended rings-to-answer table
Use the following table to determine the number of rings-to-answer to
use.
Type of phone lineRecommended rings-to-answer setting
Dedicated fax line (receiving
only fax calls)
One line with two separate
numbers and ring pattern
service
Shared line (receiving both fax
and voice calls) with only an
attached phone
Shared line (receiving both fax
and voice calls) with an attached
answering machine or computer
voicemail
To set the number of rings-to-answer
To set or change the number of rings-to-answer, use the following steps:
1On the control panel, press menu/enter.
2Using the < and > buttons, select Fax Setup, and press
menu/enter.
3Using the < and > buttons, select Fax Recv. Setup, and press
menu/enter.
4Using the < and > buttons, select Rings To Answer, and press
menu/enter.
5Using the alphanumeric keypad, enter the number of
rings-to-answer, and press menu/enter.
Set to one or two rings.
Note: Set to two rings if you are using a caller ID box.
One or two rings. (If you have an answering machine
or computer voicemail for the other phone number,
make sure the product is set to a lesser number of
rings than the answering system. Also, see โEnabling
answer ring patternsโ on page 17.)
Five rings or greater.
Two rings more than the answering machine or
computer voicemail. (Do not set the product to more
than nine rings in the U.S. and Canada, or to more
than six rings in other regions.)
16 Chapter 1 Setting upENXC
Enabling answer ring patterns
Ring pattern or distinctive ring service is available through some local
phone companies and allows you to have more than one phone number
on a single line. Each phone number has a unique ring pattern, allowing
you to answer voice calls and the product to answer fax calls.
If you subscribe to a ring pattern service with your phone company, you
must set the product to answer the correct ring pattern.
NoteIf you do not have ring pattern service and you change the ring pattern
settings to something other than All Rings, the product might not be able
to receive faxes.
To enable answer ring patterns
To enable answer ring patterns, use the following steps:
1On the control panel, press menu/enter.
2Using the < and > buttons, select Fax Setup, and press
menu/enter.
3Using the < and > buttons, select Fax Recv. Setup, and press
menu/enter.
4Using the < and > buttons, select Answer Ring Type, and press
menu/enter.
5Using the < and > buttons, select the ring pattern you want, and
press menu/enter.
6After product installation is complete, ask someone you know to
send you a fax in order to verify that the ring pattern service is
working correctly.
English
ENXCEnabling answer ring patterns 17
18 Chapter 1 Setting upENXC
Faxing (basic)
2
This chapter will present some of the basic faxing features available on
your HP LaserJet 3330. For complete information on all fax features, as
well as information about all other product features, refer to the
electronic user guide that came on your product CD-ROM. For
instructions on accessing the electronic user guide see โAccessing the
electronic user guideโ on page 43.
Loading originals to fax
Use the following instructions to load original documents for faxing.
To load fax documents
1Before loading the fax documents into the ADF input tray, check to
make sure there is nothing on the scanner glass.
2Put the top ends of the document to be faxed print side up in the
ADF input tray with the first page to be scanned at the top of the
stack.
3Push the document up against the side of the ADF input tray.
4Slide the document into the ADF input tray until it does not move
any farther.
The document is now ready to be faxed.
English
Sending faxes
To send a fax to one recipient
NoteIf you want to improve the quality of a paper document before faxing it,
scan the document, straighten or clean the image, and send it as a fax
from the software. For more information, see the electronic user guide.
1Dial the fax number using one of the following methods:
โข Use the alphanumeric keypad on the productโs control panel.
โข If the fax number you are calling has been assigned to a
one-touch key, press that key.
ENXCLoading originals to fax 19
โข If the fax number you are calling has a speed-dial code, press
speed dial, enter the speed-dial code using the alphanumeric
keypad, and press menu/enter.
NoteWhen dialing with the alphanumeric keypad, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9 or 0), or a long-distance prefix. For
more information, see โUsing dialing charactersโ on page 28.
2Load the document into the ADF input tray.
3Press fax/send.
When the last page of the fax has exited the product, you can start
sending another fax, copying, or scanning.
To fax to numbers you use regularly, you can assign a one-touch key or
speed-dial code. See โTo program speed-dial codes and one-touch
keysโ on page 23 and โTo program group-dial codesโ on page 26. If you
have electronic phone books available, you may be able to use them for
selecting recipients. Electronic phone books are generated with
third-party applications.
Changing the default contrast and resolution for
outgoing faxes
The contrast affects the lightness and darkness of an outgoing fax as it
is being sent. Resolution affects the sharpness of outgoing faxes. It also
affects the transmission speed of faxes.
To change the default contrast
The default contrast is the contrast normally applied to items being
faxed. The slider is set to the middle as the default contrast setting.
1Press menu/enter.
2Use the < or > button to select Fax Setup and press menu/enter.
3Use the < or > button to select Fax Send Setup and press
menu/enter.
4Use the < or > button to select Def. Light/Dark.
5Use the < button to move the slider to the left to make the fax lighter
than the original, or use the > button to move the slider to the right
to make the fax darker than the original.
6Press menu/enter to save your selection.
To change the default resolution
Resolution affects the quality, in dots per inch, of documents to be faxed.
It also affects the transmission speed.
20 Chapter 2 Faxing (basic)ENXC
Use this procedure to change the default resolution for all faxes.
1Press resolution to display the current resolution setting.
2Use the < or > button to display the desired resolution setting.
3Press menu/enter to save the selection.
Deleting faxes from memory
Use this procedure only if you are concerned someone else has access
to your product and will try to reprint faxes from the reprint memory.
CAUTIONIn addition to clearing the reprint memory, this procedure clears any fax
currently being sent, unsent faxes pending redial, faxes scheduled to be
sent at a future time, and faxes not printed or forwarded.
To delete faxes from memory
1Press menu/enter.
2Press > once to display Fax Functions and press menu/enter.
3Use the < or > button to select Clear Saved Faxs, and press
menu/enter.
4Press menu/enter to confirm the deletion.
English
Sending faxes from the software
This section and the following section contain some instructions for
sending and receiving faxes using the software that came with the
product. All other software-related topics are covered in the software
help, which can be accessed from the software programโs Help menu.
NoteThe HP LaserJet Director and HP LaserJet Document Manager are not
supported for Microsoft Windows 95. If you use Windows 95, you can send,
but not receive, faxes with the software. However, all fax features are
available from the control panel.
You can fax electronic documents from your computer in the following
situations:
โThe HP LaserJet product is connected directly to your computer or
connected to your computer over a network using an HP Jetdirect
print server.
NoteSee the getting started guide for a complete list of supported HP Jetdirect
print servers.
โThe product software is installed on your computer.
ENXCDeleting faxes from memory 21
You are using Microsoft Windows 98, ME, NT 4.0 SP3, 2000, or XP,
โ
or Mac OS 9.1 or X.
To send a fax from the software
The procedure for faxing jobs from the software may vary; the most
typical steps are listed below.
1Select a document to fax using one of the following methods:
โข Open the document in the HP LaserJet Document Manager on
Windows-compatible computers.
โข Open the document in the HP LaserJet Workplace on
Macintosh-compatible computers.
โข Open a document in a Windows application such as Microsoft
Word. From the application, select Print from the File menu,
then select HP LaserJet Series Fax from the Printer Name
drop-down list in the print dialog box. Click OK.
โข Load the document into the ADF input tray.
2Add one or more recipients on the HP LaserJet Send Fax dialog
box.
3Include a cover page (optional).
4Click Send Now.
OR
Click Send Later and select a date and time.
For more information on sending a fax using the HP LaserJet Workplace
(Mac OS), the HP LaserJet Document Manager (Windows), or the HP
LaserJet Director, see the electronic user guide.
22 Chapter 2 Faxing (basic)ENXC
Faxing (advanced)
3
This chapter will present a few of the advanced faxing features available
on your HP LaserJet 3330. For complete information on all fax features,
as well as information about all other product features, refer to the
electronic user guide. For instructions on accessing the electronic user
guide see โAccessing the electronic user guideโ on page 43.
About speed-dial codes, one-touch keys, and group-dial
codes
You can store frequently dialed fax numbers or groups of fax numbers as
one-touch keys, speed-dial codes, or group-dial codes.
In the productโs phone book, there are a total of 275 codes available that
can be used for speed-dial codes and group-dial codes. For example, if
you program 225 of the codes as speed-dials, the remaining 50 can be
used for group-dials.
See the following procedures for more information about how to use
speed-dial codes, one-touch keys, and group-dial codes:
English
To program speed-dial codes and one-touch
keys
Speed-dial codes 1 through 9 are also associated with their
corresponding one-touch keys on the control panel. The one-touch keys
can be used for speed-dial or group-dial codes. A maximum of 50
characters can be entered for a single fax number.
NoteSpeed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software. For instructions on programming
speed-dial codes, one-touch keys, and group-dial codes using the product
software, see the electronic user guide.
Use the following steps to program speed-dial codes and one-touch
keys from the productโs control panel:
1Press menu/enter.
2Use the < or > button to select Fax Setup and press menu/enter.
3Press menu/enter to select Phone Book.
ENXCAbout speed-dial codes, one-touch keys, and group-dial codes 23
4Press menu/enter to select Individual Setup.
5Press menu/enter to select Add.
6Using the alphanumeric keypad, enter the speed-dial code number
you want to associate with this fax number, and press menu/enter.
Choosing a number from 1 to 9 also associates the fax number with
the corresponding one-touch key.
NoteWhen entering a fax number, you can use a comma (,) for a pause, or the
letter R if you want the product to wait for a dial tone.
7Using the alphanumeric keypad, enter the fax number. Include any
pauses or other needed numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long
distance prefix.
8Press menu/enter.
9Using the alphanumeric keypad, enter a name for the fax number.
To do so, repeatedly press the alphanumeric button for the letter you
need until the letter appears. (For a list of characters, see โUsing
dialing charactersโ on page 28.)
NoteTo insert punctuation, press the asterisk (*) repeatedly until the character
you want appears and press > to go to the next space.
10 Press menu/enter to save the information.
11 If you have more speed-dial codes or one-touch keys to program,
repeat steps 1 through 10.
To delete speed-dial codes and one-touch
keys
1Press menu/enter.
2Use the < or > button to select Fax Setup and press menu/enter.
3Press menu/enter to select Phone Book.
4Press menu/enter to select Individual Setup.
5Use the < or > button to select Delete and press menu/enter.
6Using the alphanumeric keypad, enter the number of the speed-dial
code you want to delete, and press menu/enter.
7Press menu/enter to confirm the deletion.
24 Chapter 3 Faxing (advanced)ENXC
To quickly program speed-dial codes or
one-touch keys
NoteThe following procedure cannot be used to program a group-dial code. For
group-dial code instructions, see โTo program group-dial codesโ on
page 26.
Use the following method to program speed-dial codes and one-touch
keys easily from the product control panel:
1On the product control panel, press phone book, enter an
unprogrammed speed-dial code, and press menu/enter.
OR
Press an unprogrammed one-touch key. The control panel display
will notify you that the speed-dial code or one-touch key has not
been programmed.
2Press menu/enter to program the speed-dial code or one-touch
key.
3Enter the fax number, and press menu/enter. Include pauses, or
other needed numbers, such as an area code, an access code for
numbers outside a PBX system (usually a 9 or 0), or a long distance
prefix. (See โUsing dialing charactersโ on page 28
information.)
NoteWhen entering a fax number you can use a comma (,) for a pause, or the
letter R if you want the product to wait for a dial tone.
for more
English
4Enter a name for the fax number. To do so, repeatedly press the
numeric button for the letter you need until the letter appears. (See
โUsing dialing charactersโ on page 28
5Press menu/enter to save the information.
for a list of characters.)
To program a one-touch key for alternate long
distance
If you use an alternate long distance carrier, you can program a
one-touch key to dial the serviceโs access number before a fax number.
When you need to use this one-touch key, press it, enter the fax number,
and press fax/send. Both the access number and the fax number are
then dialed together. If the access number is used almost every time you
dial a fax, it might be easier to program the access number as a dialing
prefix (see โInserting a dial prefixโ on page 29
NoteSpeed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software (not available in Windows 95). For
instructions on programming speed-dial codes, one-touch keys, and
group-dial codes using the product software, see the electronic user guide.
ENXCAbout speed-dial codes, one-touch keys, and group-dial codes 25
for more information).
Use this procedure if the access number has more than 10 characters or
if you only occasionally use the access number.
1Follow steps 1 through 6 of โTo program speed-dial codes and
one-touch keysโ on page 23. When entering the fax number, you
might also have to do one or both of the following tasks:
โข If you have to wait for an access tone at some point in the
number, enter one or more three-second pauses by pressing
pause/redial.
โข Enter a personal identification number (PIN), if applicable.
2When you are finished entering the access number, press
pause/redial. A pause at the end of the string tells the product not
to dial this number until you dial the fax number.
3Continue with steps 7 through 10 of โTo program speed-dial codes
and one-touch keysโ on page 23.
To manage group-dial codes
If you send information to the same group of people on a regular basis,
you can program a group-dial code to simplify the task. Any available
speed-dial codes can be programmed with group-dial codes. Group-dial
codes using numbers 1 through 9 are also associated with the
corresponding one-touch key on the control panel. Any individual can be
added to a group. All group members must have programmed speed-dial
codes or one-touch keys assigned to them before being added to the
group-dial code.
Use the instructions below to manage your group-dial codes.
NoteSpeed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software. For instructions on programming
speed-dial codes, one-touch keys, and group-dial codes using the product
software, see the electronic user guide.
To program group-dial codes
1Assign a speed-dial code to each fax number you want in the group.
(For instructions, see โTo program speed-dial codes and one-touch
keysโ on page 23.)
2Press menu/enter.
3Use the < or > button to select Fax Setup and press menu/enter.
4Press menu/enter to select Phone Book.
5Use the < or > button to select Group Setup and press menu/enter.
6Use the < or > button to select Add Group and press menu/enter.
26 Chapter 3 Faxing (advanced)ENXC
7Using the alphanumeric keypad, enter the number you want to
associate with this group and press menu/enter. Choosing 1
through 9 also associates the group with the corresponding
one-touch key.
8Using the alphanumeric keypad, enter a name for the group. See
โUsing dialing charactersโ on page 28
keypad. After the name of the group has been entered, press
menu/enter.
9Press the one-touch key or choose the speed-dial code for the
group member you want, and press menu/enter. Press
menu/enter again to confirm the addition. Repeat this step for each
group member you want to add.
10 When you are finished, press cancel.
11 If you have more group-dial codes to enter, press menu/enter and
repeat steps 1 through 11.
for instructions on using the
To delete group-dial codes
1Press menu/enter.
2Use the < or > button to select Fax Setup, and press menu/enter.
3Press menu/enter to select Phone Book.
4Use the < or > button to select Group Setup, and press menu/enter.
5Use the < or > button to select Delete Group, and press
menu/enter.
6Using the alphanumeric keypad, enter the number of the group-dial
you want to delete and press menu/enter.
7Press menu/enter to confirm the deletion.
English
To delete an individual from a group-dial code
1Press menu/enter.
2Use the < or > button to select Fax Setup, and press menu/enter.
3Press menu/enter to select Phone Book.
4Use the < or > button to select Group Setup, and press menu/enter.
5Use the < or > button to select Del. # in Group, and press
menu/enter.
6Use the < or > button to select the individual you want to delete from
the group.
7Press menu/enter to confirm the deletion.
8Repeat steps 6 and 7 to delete other individuals from the group.
OR
Press cancel if you are finished.
ENXCAbout speed-dial codes, one-touch keys, and group-dial codes 27
To delete all phone book entries
You can delete all speed-dial codes, one-touch keys, and group-dial
codes that are programmed in the product.
CAUTIONOnce speed-dial codes, one-touch keys, and group-dial codes are deleted,
they cannot be recovered.
1Press menu/enter.
2Use the < or > button to select Fax Setup, and press menu/enter.
3Press menu/enter to select Phone Book.
4Use the < or > button to select Delete All, and press menu/enter.
5Press menu/enter to confirm the deletion.
Using dialing characters
When using the control panel to enter your name in the header or type a
name for a one-touch key, speed-dial code, or group-dial code, press the
appropriate numeric button repeatedly until the letter you need appears.
Then, press > to select that letter and move to the next space. This table
shows which letters and numbers appear on each numeric button when
the default language is set to English:
button numbercharacters
11
2A B C a b c
3D E F d e f
4G H I g h i
5J K L j k l
6M N O m n o
7P Q R S p q r s
8T U V t u v
28 Chapter 3 Faxing (advanced)ENXC
9W X Y Z w x y z
00
*( ) + - . / , โ * & @
#space #
To insert a pause or wait
You can insert pauses into a fax number you are dialing or programming
to a one-touch key, speed-dial code, or group-dial code. Pauses are
often needed when dialing internationally or connecting to an outside
line.
Press pause/redial to enter a three-second pause in your dialing
sequence. A comma appears on the control panel display, indicating the
pause will occur at that point in the dialing sequence.
Inserting a dial prefix
A dial prefix is a number or group of numbers automatically added to the
beginning of every fax number you enter at the control panel or from the
software.
By default, this setting is off. You may want to turn this setting on and
enter a prefix if, for example, you have to dial a number such as 9 to get
a phone line outside your companyโs phone system. While this setting is
on, you can still dial a fax number without the dial prefix by using manual
dial. For instructions, see โUsing manual dialโ on page 30
English
.
To set the dial prefix
1Press menu/enter.
2Use the < or > button to select Fax Setup, and press menu/enter.
3Press > once to select Fax Send Setup, and press menu/enter.
4Use the < or > button to select Dial Prefix, and press menu/enter.
5Use the < or > button to select On or Off, and press menu/enter.
6If you choose On, use the numeric buttons to enter the prefix, and
press menu/enter. You can use numbers, pauses, and dialing
symbols.
ENXCInserting a dial prefix 29
Enabling an extension phone
With this setting turned on, you can alert the product to pick up the
incoming fax call by pressing 1-2-3 sequentially on the telephone
keypad. The default is Yes. Turn this setting off only if you have a service
from your telephone company that also uses the 1-2-3 sequence. The
service will not work if it conflicts with the product.
1Press menu/enter.
2Use the < or > button to select Fax Setup, and press menu/enter.
3Use the < or > button to select Fax Recv. Setup, and press
menu/enter.
4Use the < or > button to select Extension Phone, and press
menu/enter.
5Use the < or > button to select On or Off, and press menu/enter to
save your selection.
Using manual dial
Normally, the product dials after you press fax/send. At times, however,
you might want the product to dial each number as you press it. For
example, if you are charging your fax call to a calling card, you may need
to dial the fax number, wait for the acceptance tone of your telephone
company, and then dial the calling card number. When dialing
internationally, you might need to dial part of the number and then listen
for dial tones before continuing to dial.
To use manual dial
1Load the document into the ADF input tray.
2Press fax/send.
3Begin dialing. The fax number dials as you press each digit. This
allows you to wait for pauses, dial tones, international access tones,
or calling card acceptance tones before continuing to dial.
Printing the fax activity log
On demand, you can print a log of the last 40 faxes. This log includes
entries for:
โAll faxes received to the product
โAll faxes sent from the control panel
โAll faxes sent from the HP LaserJet Document Manager (for
Windows-compatible computers directly connected to the product)
โAll faxes sent from the HP Workplace (for Macintosh-compatible
computers directly connected to the product)
30 Chapter 3 Faxing (advanced)ENXC
NoteThe HP LaserJet Document Manager is not supported for Microsoft
Windows 95.
To print the fax activity log
1Press menu/enter.
2Use the < or > button to select Reports, and press menu/enter.
3Use the < or > button to select Fax Activity Log and press
menu/enter.
4Press menu/enter to select Print Log Now. The product exits the
Menu settings and prints the log.
Changing the fax call report print times
The fax call report is a brief report indicating the status of the last sent or
received fax. You can set your product to print a fax call report after the
following events:
โEvery Fax Error (the default)
โSend Fax Error
โReceive Fax Error
โEvery Fax
โSend Fax Only
โNever
English
NoteIf you choose Never, you will have no indication that a fax failed to transmit
unless you print a fax activity log.
To set fax call report print times
Use the following steps to set when the fax call report prints:
1Press menu/enter.
2Use the < or > button to select Reports and press menu/enter.
3Use the < or > button to select Fax Call Report and press
menu/enter.
4Press the > button once to select Print Report and press
menu/enter.
5Use the < or > button to select the option for when you want the fax
call reports to print.
6Press menu/enter to save your selection.
ENXCChanging the fax call report print times 31
32 Chapter 3 Faxing (advanced)ENXC
Troubleshooting
4
Use the information in this chapter to troubleshoot general fax issues.
For more advanced fax troubleshooting information, see the electronic
user guide.
Is your fax set up correctly?
Use the following checklist to help you define what is causing any faxing
problems you might be encountering.
โAre you using the phone cord supplied with the product?
This product has been tested with the supplied phone cord to meet
RJ11 specifications.
โIs the Fax/Phone line connector installed in the correct socket
on the product?
It should be plugged into the productโs line socket (the socket on top
with an โLโ next to it). You must open the left side panel to access
the socket. See โConnecting the product to a phone lineโ on page 5
for details.
โIs the Fax/Phone line connector seated into the socket on the
product?
Gently pull on the Fax/Phone line connector to make sure it is well
seated into the socket.
โIs the phone wall jack working properly?
Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone and can you make a phone call?
English
What type of phone line are you using?
โDedicated line: A unique fax/phone number assigned to receive or
send faxes. The phone cord should be connected to the top port
inside the left side panel of the product (the one that is not labeled
with a telephone icon).
โShared phone line: A system where both phone calls and faxes
are received or sent using the same phone number and phone line.
A single standard phone line can only perform one function at a
time. You cannot send a fax while talking on the phone or while
connecting to the Internet using the same phone line.
ENXCIs your fax set up correctly? 33
PBX system: A business environment phone system. Standard
โ
home phones and the HP LaserJet 3330 use an analog phone
signal. PBX systems are digital and are incompatible with standard
phones and with devices such as the HP LaserJet 3330. You need
to have access to a standard analog phone line in order to send and
receive faxes.
โRoll-over lines: A phone system feature where, when one
incoming line is busy, the next call โrolls overโ to the next available
line. Try attaching the product to the first incoming phone line. The
product will answer the phone after it rings the number of times set
in the productโs rings-to-answer setting. (See โSetting
rings-to-answerโ on page 15.)
โDistinctive ring service: The phone company can assign two
phone numbers to one physical line and assign each number a
distinctive ring pattern. Make sure the product is set to respond to
the correct distinctive ring pattern assigned to the fax phone
number by your phone service provider. (See โEnabling answer ring
patternsโ on page 17.)
Are you using a phone line splitter?
Phone line splitter: Device used to split out two or more phone line jacks
to connect phones or devices to the same phone line wall jack.
Confusion can result from the existence of two different kinds of splitters.
Parallel splitters (also called โTโ splitters) split a single line into two jacks,
allowing two devices to be plugged into the same line. Line1/Line 2
splitters provide two phone line outlets from a single jack with two
unique phone numbers (two phone lines are connected to a single wall
jack). A Line1/Line2 splitter must be used if you have a fax line and a
voice line coming into the same wall jack. See โTo connect the product to
a jack with two phone linesโ on page 8 for instructions.
NoteParallel or โTโ splitters should not be used with the product, as they can
degrade the quality of the phone signal. If you need to attach a second
device to the phone line along with the product, plug the second device
into the productโs โphoneโ socket (the socket on the bottom) inside the
productโs left side panel. See โConnecting additional devicesโ on page 10
for instructions.
Are you using a surge protection device?
This is a device used between the wall jack and the product to protect
the product against electrical power passed through the phone lines.
These can cause some fax communication problems by degrading the
quality of the phone signal. If you are having problems sending or
receiving faxes and are using one of these devices, connect the product
directly to the phone jack on the wall to determine whether the problem
is with the surge protection device.
34 Chapter 4 TroubleshootingENXC
Are you using a phone company voice
messaging service?
This is a voice messaging service used to replace telephone answering
devices. If the messaging serviceโs rings-to-answer setting is lower than
the productโs rings-to-answer setting, the messaging service answers
the call and the product is not able to receive faxes. If the productโs
rings-to-answer setting is lower than that of the messaging service, the
product will answer all calls and no call will ever be routed to the
messaging service. The only voice messaging solution that can be
successfully used with the product is a stand-alone telephone answering
machine.
Are you using an answering machine?
An answering machine should be connected directly to the port located
inside the left side panel of the product that is labeled with the telephone
icon or should be shared on the same phone line extension.
Set the productโs rings-to-answer for one ring more than the number of
rings for which the answering machine is set. See โSetting
rings-to-answerโ on page 15 for more information.
NoteIf an answering machine is connected on the same phone line but on a
different jack, it may interfere with the productโs ability to receive faxes.
English
ENXCIs your fax set up correctly? 35
General fax problems
Use the tables in this section to solve fax problems.
ProblemCauseSolution
Document stops
feeding in the middle of
faxing.
Fax activity logs or fax
call reports are printing
at unwanted times.
The volume for sounds
coming from the
product is too high or
too low.
The maximum length of a
page you can load is 381 mm
(15 inches). Faxing of a
longer page stops at 381 mm
(15 inches).
The minimum page size for
the ADF is 127 by 127 mm (5
by 5 inches). If the item is too
small, it can jam inside the
ADF.
The fax activity log or fax call
reports settings are not
correct.
The volume setting needs to
be adjusted.
If there is no jam and it has been
less than one minute, wait a
moment before pressing Cancel.
If there is a jam, see the topics in
the electronic user guide on
clearing jams. Then, resend the
job.
If there is a jam, see the topics in
the electronic user guide on
clearing jams.
Print a configuration report and
check when the reports print. See
the topics in the electronic user
guide on printing a configuration
report, setting when the fax call
report prints, and setting the fax
activity log to print automatically.
See the topic in the electronic user
guide on changing the sound
volume for instructions about
changing volume settings.
36 Chapter 4 TroubleshootingENXC
Receiving fax problems
Use the table in this section to solve problems that might occur when
receiving faxes.
ProblemCauseSolution
Unable to start
receiving faxes from an
extension phone.
Voice calls are not being
received by the phone
or answering machine
connected to the line.
The extension phone setting
might be disabled.
The telephone cord might not
be securely connected.
The phone cord might not be
connected properly.
The answer mode or
rings-to-answer settings
might not be set properly.
See โEnabling an extension phoneโ
on page 30 for instructions about
changing this setting.
Check that the telephone cord is
securely connected between the
phone and the product (or other
device connected to the product).
Press 1-2-3 in sequence, wait for
three seconds, and then hang up.
See โConnecting the product to a
phone lineโ on page 5 to check the
installation. The product must be
the first device connected to the
phone line.
See โSetting the answer modeโ on
page 14 or โSetting
rings-to-answerโ on page 15 to
determine which settings you need.
The rings-to-answer must be set
higher than for the answering
machine.
English
The answering machine or
phone might not be
functioning.
Incoming fax calls are
not being answered by
the product.
ENXCReceiving fax problems 37
The answer mode might be
set to manual.
Connect the phone or answering
machine directly to the phone line
and determine whether it works by
itself.
If the answer mode is set to
manual, the product never answers
calls. You have to answer the
phone and start receiving the fax
yourself. See โSetting the answer
modeโ on page 14 for more
information.
ProblemCauseSolution
Incoming fax calls are
not being answered by
the product (continued).
The rings-to-answer setting
might not be set correctly.
The answer ring pattern
feature might be turned on,
but you do not have the
service, or you do have the
service and the feature is not
set correctly.
The phone cord might not be
connected properly, or the
phone cord is not working.
The product may not be able
to hear incoming fax tones
due to a voice message being
played by the answering
machine.
Check the rings-to-answer setting
for your configuration. See โSetting
rings-to-answerโ on page 15 to
determine which setting you need.
Check the answer ring pattern
feature to make sure it is set
properly. See โEnabling answer
ring patternsโ on page 17.
See โConnecting the product to a
phone lineโ on page 5 to check the
installation. Make sure you are
using the phone cord that came
with the product.
Re-record your answering machine
message, leaving at least two
seconds of silence at the beginning
of the message.
There might be too many
devices connected to the
phone line.
Try removing the last device
connected and determine whether
the product works. If not, continue
removing devices one at a time
and retry after removing each one.
The phone line might not be
working.
Do one of the following:
โ Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.
โ Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.
38 Chapter 4 TroubleshootingENXC
ProblemCauseSolution
Incoming fax calls are
not being answered by
the product (continued).
Faxes are transmitting
or being received very
slowly.
A voice messaging service
may be interfering with the
product answering calls.
The product might be out of
paper and the memory is full.
You might be sending or
receiving a very complex fax,
such as one with many
graphics.
Do one of the following:
โ Discontinue the messaging
service.
โ Get a phone line dedicated to
fax calls.
โ Set the product to answer in
manual mode. In manual
mode, you must start the faxยญreceive process yourself.
โ Leave the product set to
automatic mode and lower the
rings-to-answer for the product
to a number less than the
rings-to-answer for the voice
mail (see โSetting
rings-to-answerโ on page 15).
The product will answer all
incoming calls.
Refill the media input tray. The
product will print all of the faxes it
has saved in memory and will then
resume answering fax calls.
Complex faxes take longer to be
sent or received.
English
The receiving fax machine
might have a slow modem
speed.
The resolution at which the
fax was sent or is being
received is very high. A
higher resolution typically
results in better quality, but
also requires a longer
transmission time.
ENXCReceiving fax problems 39
The product only sends the fax at
the fastest modem speed the
receiving fax machine can use.
If you are receiving the fax, call and
ask the sender to lower the
resolution and resend the fax.
If you are sending, lower the
resolution and resend the fax. See
โChanging the default contrast and
resolution for outgoing faxesโ on
page 20 to change the default
setting.
ProblemCauseSolution
Faxes are transmitting
or being received very
slowly (continued).
Faxes are not printing
or are printing
incorrectly at the
product.
Faxes are printing on
two pages instead of
one.
If there is a poor phone line
connection, the product and
the receiving fax machine
slow down the transmission
to adjust for errors.
There is no media in the
media input tray.
The receive to PC option
might be selected, and faxes
are being received by the
computer.
The autoreduction setting
may not be set correctly.
Hang up and resend the fax.
Have the phone company check
the phone line.
Load media. Any faxes received
while the input tray is empty are
stored in memory and will print
once the tray has been refilled.
Check to determine whether the
computer is receiving faxes:
Click Start, point to Programs,
point to HP LaserJet 3300, point to
Tools, and click HP LaserJet
Device Configuration.
Click the Fax tab, then the Receive
tab.
Clear the Receive to PC check
box if it is selected, and click OK.
If you want faxes to be reduced to
fit on one page, the autoreduction
setting should be on. If the setting
is off, faxes may print on multiple
pages. See the autoreduction topic
in the electronic user guide to
adjust the setting.
Received faxes are too
light or are printing only
on half of the page.
40 Chapter 4 TroubleshootingENXC
The product ran out of toner
while printing a fax.
The product stores up to 10 of the
most recently printed faxes. As
soon as possible, replace the print
cartridge and see the instructions
for reprinting a fax in the electronic
user guide.
Sending fax problems
Use the table in this section to solve problems that might occur when
sending faxes.
ProblemCauseSolution
Faxes quit during
sending.
The product is receiving
faxes but is not sending
them.
The fax machine to which you
are sending might be
malfunctioning.
Your phone line might not be
working.
If your product is on a PBX
system, the PBX system
might be generating a dial
tone the product cannot
detect.
Try sending to another fax
machine.
Do one of the following:
โ Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.
โ Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.
Disable the detect dial tone setting.
See the dial tone setting topic in
the electronic user guide.
English
There might be a poor phone
connection.
The fax machine to which you
are sending might be
malfunctioning.
ENXCSending fax problems 41
Try again later.
Try sending to another fax
machine.
ProblemCauseSolution
The product is receiving
faxes but is not sending
them (continued).
Outgoing fax calls keep
dialing.
Faxes you send are not
arriving at the receiving
fax machine.
Your phone line might not be
working.
The product will automatically
redial a fax number if the
redial on busy option is set to
on.
The receiving fax machine
might be off or have an error
condition, such as being out
of paper.
A fax might be in memory
because it is waiting to redial
a busy number, there are
other jobs ahead of it waiting
to be sent, or the fax is set up
for a delayed send.
Do one of the following:
โ Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.
โ Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.
To stop the redials while the
product is dialing, press Cancel.
See the redial topic in the
electronic user guide if you need to
change the setting.
Call the recipient to make sure the
fax machine is on and ready to
receive faxes.
If a fax job is in memory for any of
these reasons, an entry for the job
appears in the fax log. Print the fax
activity log (see โPrinting the fax
activity logโ on page 30) and check
the Status column for jobs with a
Pending designation.
You cannot dial all of
the numbers in a long
fax number.
The maximum number of
digits or characters that can
be entered into a fax number
Try dialing the fax number in
manual mode. See โUsing manual
dialโ on page 30.
is 50.
42 Chapter 4 TroubleshootingENXC
Accessing the electronic user guide
To access the electronic user guide from the
product software
If you have installed the product software, you can access the electronic
user guide by selecting User Guide from the softwareโs Help menu.
To access the electronic user guide from the
product CD-ROM
If you have not installed the product software, you can still view the
electronic user guide on your computer by following these steps:
1To open the Welcome screen, insert the product software CD-ROM
in your computerโs CD drive.
โข If the Welcome screen does not open, click Start on the
Windows task bar, click Run, type Z:\setup (where Z is your CD
drive letter), and click OK.
2From the Welcome screen, click Documentation.
3From the Documentation screen, click PDF Format or HTML Help
Format in the User Guide Viewing Options box.
NoteIf you are running Windows 95 on your computer, you must have Internet
Explorer 4.01 or greater to view or print the electronic user guide in HTML
Help format.
English
To view or print the electronic user guide in PDF format, you must have
Adobe Acrobat Reader installed on your computer.